Homebuilder Ratings & Reviews

Century Communities

CCS Jacksonville

342 Homeowner Reviews
Mar 2025 - Sep 2026

Century Communities

Overall Satisfaction

4.8
Customers' overall satisfaction
4.7
Customers' willingness to refer our communities to their friends and family

CCS Jacksonville Communities Map

 

Community Satisfaction Ratings

  • Camden Woods

    4.9

    CCS Jacksonville - 14 Homeowner Reviews

  • Concourse Crossing Phase 3

    4.8

    CCS Jacksonville - 63 Homeowner Reviews

  • Northshore

    4.6

    CCS Jacksonville - 34 Homeowner Reviews

  • Oak Creek Preserve

    4.8

    CCS Jacksonville - 23 Homeowner Reviews

  • Pecan Park 30s

    4.9

    CCS Jacksonville - 19 Homeowner Reviews

  • Pecan Park 40s

    4.7

    CCS Jacksonville - 44 Homeowner Reviews

  • Pecan Park 50s

    5.0

    CCS Jacksonville - 2 Homeowner Reviews

  • Pecan Park Duplex

    4.8

    CCS Jacksonville - 27 Homeowner Reviews

  • Pecan Park Townhomes

    4.9

    CCS Jacksonville - 10 Homeowner Reviews

  • Reserve East 50s

    4.7

    CCS Jacksonville - 16 Homeowner Reviews

  • Reserve East 60s

    4.9

    CCS Jacksonville - 31 Homeowner Reviews

  • Seminole Palms 30s

    4.5

    CCS Jacksonville - 6 Homeowner Reviews

  • Seminole Palms 40s

    4.6

    CCS Jacksonville - 17 Homeowner Reviews

  • Seminole Palms 50s

    4.7

    CCS Jacksonville - 10 Homeowner Reviews

  • Villas at Bishop Oaks

    4.8

    CCS Jacksonville - 26 Homeowner Reviews

Builder Profile

Century Communities logo

Since 2002, we’ve been building on our vision of a home for every dream with affordable to luxury new home construction—specializing in everything from single-family homes to townhomes, paired homes and condos in sought-after metros from coast to coast

Plus, we make it easier than ever to purchase your dream home through best-in-class homebuying services, enabling you to buy on-site at one of our communities, or when and where it suits you through our industry-first online homebuying experience.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 20 Comments From CCS Jacksonville
Purchase Experience Testimonials from Real Homebuyers

Flagler Beach, FL, on Sep 12, 2026

Like: Final Result: We love the layout of the home and are excited to be settling in. Closing Day: The actual signing day went smoothly once the date was set. Dislike: Sudden timing: The closing date felt a bit sprung on us with short notice. Lack of Updates: Better communication from the closing team leading up to the finish line would have helped us plan around our prior commitments.

4.9
Verified Homeowner
Flagler Beach, FL, on Sep 09, 2026

My wife and I came across Reserve East as a result of riding our bikes through the development. [name removed] happened to be the realtor on duty at the model homes and he showed us the model homes. Months later I re-connected with [name removed] and he has been a pleasure to work with. [name removed] is extremely professional (and not pushy) and he eventually recommended a model home that had a 2 car garage and that save us approximately $20K from the model we were originally interested in. He was really great to work with and the person in charge of construction, [name removed], did a good job with the final walk-through and explained everything we needed to know about our new home. I would not hesitate recommending Century to people we know who are looking for a new home in the area. [name removed] & [name removed]

5.0
Verified Homeowner
Flagler Beach, FL, on Sep 06, 2026

Great support from [name removed] and [name removed]

4.8
Verified Homeowner
Palm Coast, FL, on Sep 01, 2026

[name removed] and [name removed] were amazing to work with and are the reason we went through with the purchase. The worst part is communication with title company and all aspects of Docu-sign. The lack of being able to do anything with a live person I found very frustrating. Local people for closing would been a big plus.

4.8
Verified Homeowner
Flagler Beach, FL, on Aug 25, 2026

The closing process was super smooth.

5.0
Verified Homeowner
Jacksonville, FL, on Aug 25, 2026

Loved how fast and smooth it was

4.8
Verified Homeowner
Jacksonville, FL, on Aug 14, 2026

I had no complaints honestly everyone was willing to help and answer all my questions. Even let me see the house as it was getting built

5.0
Verified Homeowner
Flagler Beach, FL, on Aug 06, 2026

Everyone that we have worked with at every step has been very supportive and professional.

5.0
Verified Homeowner
Jacksonville, FL, on Aug 06, 2026

Everything was a good experience.

5.0
Verified Homeowner
Kingsland, GA, on Aug 01, 2026

It was easy sailing and a quick move in. Nothing I dislike.

5.0
Verified Homeowner
Palm Coast, FL, on Jul 23, 2026

We worked with [name removed] and she was so nice, helpful and knowledgeable. She showed us all of her models and sat down with us to go over options, pricing, etc. She always responded so quickly via email or phone as well. When we finally signed the contract, she always sent us progress pictures of the house and then introduced us to our project manager, [name removed]. He showed us the house before our formal walk through to go over everything and he was so personable and awesome to work with. Such a great team at century and they truly make you feel important!

5.0
Verified Homeowner
Kingsland, GA, on Jul 20, 2026

Overall, my purchase experience from contract through move-in has been extremely disappointing. Throughout the process, I experienced repeated communication issues, delays, and construction concerns that significantly affected my confidence in the quality of my home and the level of customer service provided. Prior to closing, there were concerns regarding the foundation that required additional inspections. Obtaining documentation and updates regarding these issues proved difficult, and many of my requests for information went unanswered or required repeated follow-up. Communication was often inconsistent, and I frequently had to contact multiple individuals before receiving any response. My requests for additional inspections were ultimately denied due to [name removed]’s failure to communicate and coordinate those requests. Additionally, after my home inspection failed and I mentioned arbitration, I was told by [name removed] that I needed to close on the home at the scheduled time and date or I would forfeit the home (initial downpayment, over 45k), which I perceived as a threat and added significant pressure during an already stressful situation. I also experienced concerns regarding changes made during the construction process that were inconsistent with my expectations at the time I entered into the contract. For example, I purchased a home with a three-car garage after discussions and representations regarding the associated driveway configuration. I later learned that the driveway design had changed, resulting in a significantly narrower driveway than expected, and I was not informed of this change before construction proceeded. This driveway reconfiguration was a significant issue because the home was modified to accommodate ADA-related needs, and the reduced driveway space directly impacted accessibility and usability. After move-in, additional construction-related issues continued to arise. Construction materials, including construction towelettes and landscaping debris, clogged the sewer lines, resulting in a significant indoor plumbing backup and flooding inside the home. Following the flood, the home experienced a major fire ant infestation, creating additional health, safety, and habitability concerns. In addition to these construction issues, many of my interactions with Century Communities staff were unprofessional or unhelpful. Communication was often lacking, and obtaining answers required repeated phone calls, emails, and text messages. The exceptions were [name removed] and [name removed], both of whom were professional, respectful, and made genuine efforts to assist when they were involved. Overall, the experience has been frustrating and stressful. Rather than enjoying the excitement of purchasing a new home, I have spent much of my time addressing construction defects, communication failures, and warranty-related issues that I believe could have been prevented or handled more effectively.

3.2
Verified Homeowner
Jacksonville, FL, on Jul 16, 2026

it was easy and seamless

5.0
Verified Homeowner
Kingsland, GA, on Jul 16, 2026

[name removed] was awesome to work with.

4.9
Verified Homeowner
Jacksonville, FL, on Jul 15, 2026

Overall the entire experience was amazing The only thing is the floorboards are a huge problem for me. They squeak a lot. To the point where its enough for me to make a comment about. Before my move in I had them rescrew the bad spots and there is a significant difference in some areas but they missed a couple spots I didnt notice till after I moved in. Other than that Ive had no other problems and I love this neighborhood

4.7
Verified Homeowner
Flagler Beach, FL, on Jul 12, 2026

All of the people were excellent to work with from [name removed] in sales to our loan person [name removed] to [name removed] in construction. We couldn’t have asked for better people. We love our model/floorplan a lot too.

5.0
Verified Homeowner
Flagler Beach, FL, on Jul 11, 2026

[name removed] was awesome to work with. He always was very informative on the progress of our home and sending weekly updates! Thank you [name removed]!! [name removed], also, has been very helpful in assisting us with issues and addressing the issues as well!

5.0
Verified Homeowner
Jacksonville, FL, on Jul 07, 2026

I really liked working with [name removed] and [name removed], they were very flexible and responsive from day1, and yes [name removed] (Project manager) spent time and listened to my concerns patiently and helped fixed it. From dislike standpoint, I think once the loans were approved, the closing date was just fixed by the title company without coordinating with me and were not flexible even to move by a day, their expectation was that I am local and available per their convenience, eventually this had to be done remotely which is fine. But in future I expect to take the client confirmation also into consideration.

4.8
Verified Homeowner
Jacksonville, FL, on Jul 05, 2026

I love that the process was fast and smooth. I was taken care of all the time. I’m really thankful.

5.0
Verified Homeowner
Jacksonville, FL, on Jul 04, 2026

Century was great to work with. The only issue I had was with [name removed] [name removed], they would not work with all the people involved with the purchase of the home. They would only talk to the person who was borrowing the money. Even if the borrower told them to work with the others involved.

5.0
Verified Homeowner