Homebuilder Ratings & Reviews

Century Communities

CCS Tennessee

279 Homeowner Reviews
May 2025 - Nov 2026

Century Communities

Overall Satisfaction

4.8
Customers' overall satisfaction
4.7
Customers' willingness to refer our communities to their friends and family

CCS Tennessee Communities Map

 

Community Satisfaction Ratings

  • Averitt Landing

    4.9

    CCS Tennessee - 25 Homeowner Reviews

  • Barton Hills

    4.7

    CCS Tennessee - 64 Homeowner Reviews

  • Canebrake at Hickory Hills

    4.8

    CCS Tennessee - 56 Homeowner Reviews

  • Carver Creek

    4.9

    CCS Tennessee - 28 Homeowner Reviews

  • Highland Reserves

    4.7

    CCS Tennessee - 33 Homeowner Reviews

  • Kingfield

    5.0

    CCS Tennessee - 1 Homeowner Reviews

  • Martins Glen

    5.0

    CCS Tennessee - 1 Homeowner Reviews

  • Morgans Place

    4.7

    CCS Tennessee - 11 Homeowner Reviews

  • Pretoria Falls Phase 2

    4.7

    CCS Tennessee - 22 Homeowner Reviews

  • Slatewood

    4.8

    CCS Tennessee - 15 Homeowner Reviews

  • Stokers Village

    4.8

    CCS Tennessee - 5 Homeowner Reviews

  • The Oaks Phase 1

    4.9

    CCS Tennessee - 2 Homeowner Reviews

  • The Oaks Phase 2

    4.5

    CCS Tennessee - 8 Homeowner Reviews

  • The Park at Wiltshire

    4.7

    CCS Tennessee - 8 Homeowner Reviews

Builder Profile

Century Communities logo

Since 2002, we’ve been building on our vision of a home for every dream with affordable to luxury new home construction—specializing in everything from single-family homes to townhomes, paired homes and condos in sought-after metros from coast to coast

Plus, we make it easier than ever to purchase your dream home through best-in-class homebuying services, enabling you to buy on-site at one of our communities, or when and where it suits you through our industry-first online homebuying experience.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 20 Comments From CCS Tennessee
Purchase Experience Testimonials from Real Homebuyers

Spring Hill, TN, on Nov 10, 2026

Concerns Regarding Builder Follow-Through, Communication, and Post-Closing Repairs The timeliness and professionalism surrounding the blue-tape items requested to be completed prior to our closing date fell significantly below expectations. At our initial walkthrough, the building team had a week to complete the requested items, yet the majority remained unfinished by our scheduled appointment. Additionally, the responses we received were vague, and there were no clear, actionable steps being taken to resolve the outstanding issues without repeated questioning and advocacy from us as the buyers. As a result, we were required to return for a second walkthrough later that day, with only two hours remaining before closing. Despite documenting damage to the flooring during the initial walkthrough, no action had been taken to resolve the issue before the final walkthrough. While we were present, the team attempted to clean the damaged flooring multiple times before ultimately determining that the flooring needed to be replaced, which was the resolution we had already suggested a week earlier. This delay prevented us from moving our belongings into our home for four days, because we were asked to give them time to finish these items before bringing in personal items. Post-Closing Repairs and Lack of Communication In addition to the pre-closing concerns, multiple items remained outstanding on our post-closing list. Over the past three weeks, we have had to follow up on numerous occasions to obtain updates. We have not received proactive communication from the building team and have generally only received information after reaching out ourselves. There have been repeated delays and scheduling issues, including instances where we were told someone would arrive on a specific date and no one showed up. We have also taken time off work for scheduled appointments that were subsequently canceled or rescheduled at the last minute. These disruptions have required additional time and effort on our part and have demonstrated a consistent lack of proactive follow-through. Furthermore, on initial follow up, we have had to re-explain the outstanding items to a different team member. This creates unnecessary repetition and raises concerns about whether the items on our written post-closing list are being properly tracked, communicated, and coordinated with the appropriate contractors. When work has been completed, it has not always been completed in its entirety. For example, our garage door was replaced this week, but a lock was broken during the installation. We were informed that a replacement lock would be dropped off at our home and that another appointment would need to be scheduled for installation when we could be present. This has created yet another outstanding item that requires additional coordination on our part. The landscaping concerns have presented similar issues. I had to follow up regarding the replacement of the sod, only to be informed that the landscaping company believed its remaining work was complete. This is particularly concerning given our multiple conversations with the building team and email correspondence with the sales team regarding the outstanding landscaping items. This suggests that the necessary information was not effectively communicated to the appropriate contractor, despite our repeated efforts to ensure the work was addressed. Our interactions with the building team have repeatedly followed the same pattern: we are told that they need contact the specific contractor and that we will receive an update once they have spoken, or we are told that someone is expected to arrive the following day, only to receive no further communication. This lack of consistent follow-through has left us responsible for repeatedly pursuing updates and advocating for the completion of work that should already be documented and actively managed. There was also an error on the post-closing list that indicated replacement gutters were needed. We were previously informed that the actual outstanding item was the installation of shutters. Upon requesting documentation that this was an error, we were told that the sales team was under the impression it was indeed gutters and that they would need to follow up. We have had to follow up to ensure this correction was addressed and that the shutters would be completed. Overall Concerns and Expectations We are now three weeks into owning our home and still have outstanding items that have not been resolved. While we understand that coordinating contractors and completing repairs can involve scheduling challenges, the ongoing lack of communication, repeated delays, incomplete work, and absence of proactive follow-through have made this process unnecessarily frustrating. As buyers, we should not have to repeatedly initiate communication, re-explain documented concerns to different team members, or coordinate the resolution of items that were identified and documented before and immediately after closing. We expect the building team to take ownership of the outstanding items, communicate effectively with the appropriate contractors, provide accurate and timely updates, and ensure that scheduled work is completed as promised. At this point, we would appreciate a clear, consolidated plan for resolving every remaining item, including confirmed appointment dates, the responsible parties, and a realistic timeline for completion. We also expect proactive communication moving forward so that we are no longer responsible for repeatedly following up to receive updates on the status of our own home's outstanding repairs. Our experience throughout this process has fallen short of the level of professionalism, communication, and customer service we expected when purchasing our home. We hope these concerns will be taken seriously and that the remaining items will be addressed promptly and completely. We would also like to recognize the sales team for their communication and support throughout this process. They have been responsive when we have reached out, and we appreciate their willingness to communicate with us and assist in addressing our concerns. Their efforts to stay engaged and provide information have been appreciated, and we recognize the importance of their role in helping navigate the home-buying process. We are grateful for the support we have received from the sales team, even as we continue to work toward resolving the outstanding items with the building team.

4.1
Verified Homeowner
Antioch, TN, on Oct 30, 2026

Everyone was friendly, responsive, and knowledgeable. If they didn't have an answer, they found the answer and immediately communicated it to me. I love my home and I'm also pleased that I can reach out to [name removed] or [name removed] anytime, and they will still help me. Wonderful experience!

5.0
Verified Homeowner
Old Hickory, TN, on Oct 27, 2026

I am extremely disappointed that USPS still does not recognize my address. To make matters worse, there is no street sign identifying [name removed] [name removed], making it even more difficult for visitors, delivery drivers, and service providers to locate my home. I have been unable to obtain internet service because providers are unable to verify my address and don't currently have infrastructure in place to provide me or my neighbors service, forcing me to rely on my phone’s hotspot to access the internet and conduct business. In addition, I cannot receive many deliveries because my address is not yet recognized in various systems. I feel that Century Communities should have ensured that these issues were fully addressed and resolved well before homeowners were allowed to move in. As a new homeowner, I should not have to deal with basic infrastructure and address-recognition problems after taking possession of my home. At this point, I have no clear understanding of when these issues will be resolved, which only adds to the frustration. The lack of planning and coordination has created unnecessary hardship and inconvenience. Frankly, I am very unhappy with both the situation and the way it is being handled. In my opinion, this reflects extremely poor planning and a failure to properly prepare the community for residents before occupancy.

4.7
Verified Homeowner
Mount Juliet, TN, on Oct 22, 2026

Awesome

5.0
Verified Homeowner
Mount Juliet, TN, on Oct 22, 2026

The constant support from the super prior to and after move in

4.8
Verified Homeowner
Nashville, TN, on Oct 22, 2026

[name removed] on the sales side and [name removed] the builder were both top-notch. [name removed] answered all our questions and was very responsive. It’s obvious that [name removed] takes a lot of pride in his work and is such a warm presence around the community. Very thankful for the Century team.

4.6
Verified Homeowner
Spring Hill, TN, on Oct 21, 2026

Nothing to dislike. I like everything about the house, the builder and how they promptly respond when need it.

5.0
Verified Homeowner
Smyrna, TN, on Oct 19, 2026

I liked how the office manager walked me through the process and giving me all the help to get me into my home. I would recommend anyone to come and live in that community.

5.0
Verified Homeowner
Mount Juliet, TN, on Oct 08, 2026

Little hectic due to closing dates was postponed so many times. Although still rest of everything was good. Service was good. Specially [name removed] is very helpful and sincere.

5.0
Verified Homeowner
Spring Hill, TN, on Sep 23, 2026

It was a very seamless experience from start to end.

5.0
Verified Homeowner
Mount Juliet, TN, on Sep 21, 2026

Communication was mostly good, however, it lapsed at times and was frustrating. Century's closing expectations were too aggressive and put a lot of unnecessary stress on us by getting our hopes up and having to push the date multiple times. No one at Century contacted the attorney doing the closing that we had to delay and they called us asking why we weren't there for the closing. Pretty unprofessional. I do believe [name removed] did the best he could and had our best interests in mind the whole way. He's also been very responsive in getting things fixed that needed it. He's been great.

4.5
Verified Homeowner
Spring Hill, TN, on Aug 30, 2026

The concerns that I mentioned at walk-thru were not addressed before move-in. The railing going up the steps to front porch is loose and is still not fixed. The white "caps" on the railing are not securely fastened. The carpet nails going up the stairs and over thresholds keep stabbing my feet/toes. I have a list of numerous other concerns if needed.

3.8
Verified Homeowner
Old Hickory, TN, on Aug 27, 2026

Grass was very underwhelming and still needs to be replaced

5.0
Verified Homeowner
Old Hickory, TN, on Aug 25, 2026

Still awaiting access to HOA portal. Without this access we cannot use the pool. There is no dirt on sides of house or backyard to grow grass. There is only rolls of straw that has patchy grass and correcting this is going to cost thousands as this will require hiring a landscaping company to bring top soil, grade and seed/sod.

5.0
Verified Homeowner
Spring Hill, TN, on Jul 27, 2026

unacceptable work ethics of [name removed]

2.7
Verified Homeowner
Nashville, TN, on Jul 14, 2026

[name removed] and [name removed] are the dream team! They made the process so easy and simple! They answered all my questions and made the process seamless!

5.0
Verified Homeowner
Spring Hill, TN, on Jul 12, 2026

Friendliness and helpfulness of everyone, [name removed], [name removed], [name removed].

5.0
Verified Homeowner
Murfreesboro, TN, on Jul 10, 2026

The interest rate was amazing! She was flexible on closing dates when we had setbacks and the ability to renew our contract for an extra month. Thank you so much for being flexible with us!

5.0
Verified Homeowner
Spring Hill, TN, on Jul 09, 2026

[name removed], [name removed] and [name removed] were all awesome

5.0
Verified Homeowner
Spring Hill, TN, on Jul 08, 2026

I am a First Time Homeowner, but all the Century Community Team had been a Big Support thru out the Whole Process! Burnley and [name removed] are the Awesomest People I have met. They had been there in every step I had to take for the Home Buy. They were always there to answer all my questions and make me understand the whole process. I am so Thankful they were there. After that, I met [name removed] during the Home Pre-Walk, the Project Manager or GC for the Home. He went Above and Beyond to make sure all my request were honored during closing even after closing. I am so Thankful for each member of the Century Community Team who made the whole process easy and in the end, a Happy Journey to remember for life!

5.0
Verified Homeowner