Homebuilder Ratings & Reviews

Century Communities

Southern California

410 Homeowner Reviews
Feb 2024 - Aug 2025

Century Communities

Overall Satisfaction

4.8
Customers' overall satisfaction
4.7
Customers' willingness to refer our communities to their friends and family

Southern California Communities Map

 

Community Satisfaction Ratings

  • Ashland Springs

    4.7

    Southern California - 3 Homeowner Reviews

  • Brookhaven

    4.8

    Southern California - 11 Homeowner Reviews

  • Emberwood

    4.6

    Southern California - 2 Homeowner Reviews

  • Gateway SFD

    4.9

    Southern California - 17 Homeowner Reviews

  • Gateway Townhomes

    4.7

    Southern California - 77 Homeowner Reviews

  • Greenway At The Preserve

    4.1

    Southern California - 5 Homeowner Reviews

  • Harveston

    4.8

    Southern California - 27 Homeowner Reviews

  • Heritage at the Preserve

    5.0

    Southern California - 3 Homeowner Reviews

  • Highland Park

    5.0

    Southern California - 15 Homeowner Reviews

  • Ivory

    4.8

    Southern California - 8 Homeowner Reviews

  • Mountain Bridge North

    4.9

    Southern California - 48 Homeowner Reviews

  • Mountain Bridge South

    4.8

    Southern California - 39 Homeowner Reviews

  • Rose Glen

    4.8

    Southern California - 35 Homeowner Reviews

  • Stafford Place

    4.7

    Southern California - 24 Homeowner Reviews

  • Sterling

    4.6

    Southern California - 18 Homeowner Reviews

  • Stonebrook Meadows

    4.8

    Southern California - 17 Homeowner Reviews

  • The Depot

    3.6

    Southern California - 7 Homeowner Reviews

  • The Enclave

    2.3

    Southern California - 2 Homeowner Reviews

  • The Village

    4.7

    Southern California - 52 Homeowner Reviews

Builder Profile

Century Communities logo

Since 2002, we’ve been building on our vision of a home for every dream with affordable to luxury new home construction—specializing in everything from single-family homes to townhomes, paired homes and condos in sought-after metros from coast to coast

Plus, we make it easier than ever to purchase your dream home through best-in-class homebuying services, enabling you to buy on-site at one of our communities, or when and where it suits you through our industry-first online homebuying experience.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 20 Comments From Southern California
Purchase Experience Testimonials from Real Homebuyers

Menifee, CA, on Aug 19, 2025

Na

5.0
Verified Homeowner
Upland, CA, on Aug 18, 2025

What I disliked the most was the false advertising that was presented to us when we first came to view the home. I went two separate times to go view the home, I believe the first time was around 6/29 and the second time was 7/2. Both times [name removed] was aware of the property that we were interested in (lot 24) and both times she told myself and my family that we would qualify for the FHA 3/2/1 buy down from 4.875% or the Conventional 30 year ARM starting at 3.875%. Also, she mentioned that we would qualify for the hometown hero incentive since myself and my spouse are both registered nurses. These were both very exciting items for us to learn about and they were a major reason as to why we were so interested in the house to begin with. However, after placing our EMD we were informed by [name removed] of inspire home loans that neither of those loan options were being offered to us. [name removed] claimed that this is a conversation he often has with century community clients and he is constantly apologizing because they cannot offer what century communities is advertising. When I spoke to [name removed] about the issue, her response was, “well I’m not a loan person so you have to speak to [name removed] about that”. Furthermore, she attempted to explain this situation by saying, “rates change month-to-month and week-to-week, what was offered last month may not be offered now”. However, this argument was invalid because again, as I stated earlier, I went to view the property two separate times. These times were in two separate months and two separate weeks. Yet both times, [name removed] advertised the same loan options. She then went on to argue, “only certain homes qualify for the purple sales tag loan options and Century has homes all across [name removed]”. Yet again, this is invalid because [name removed] was aware of the property we were interested in during both of our visits and both times we agreed that we were only interested in lot 24. I requested to speak to [name removed]’s superior, a gentleman named [name removed]. For some reason it took [name removed] around 10 days to get back to our party. This was an issue because after the one week mark the escrow company emailed us stating we were at risk of losing our EMD and at risk of being penalized for failing to close by July 31. Both my realtor and myself requested [name removed]’s contact information, which we were denied. This frustrated me because we were trying to get an answer about the loan situation from [name removed] yet he was not getting back to us, leading to the escrow company emailing me about potential penalties. All the while our EMD was still in the hands of century communities. After many days of bugging [name removed] to get a response from [name removed], he finally contacted our realtor, [name removed]. [name removed] never called me, he sent me an email that had to be forwarded to me from [name removed] because [name removed] couldn’t even input my email address correctly. [name removed] claims he had further difficulty in attempting to contact [name removed] when he had additional questions for him after their phone call. After we finally got our answer, the cherry on top was when we had our already agreed upon hometown hero incentive revoked even though it was offered to us on both of our visits with [name removed]. [name removed] claimed that was was due to us already having the max 6% incentive available to purchase the home. We didn’t even try to fight this, as it was not surprising to see this get revoked after all of the false advertising we had already encountered with century communities. After all was said and done, we still purchased the home has the 6% incentive was still a good deal to us. I most likely will never recommend century communities to anyone. This is due to the false advertising, the lack of motivation for your leadership to promptly respond to us, and inability for your company to follow through on what was shown to us and have us get threatened with penalties when it was YOUR company who was wasting everyone’s time. My last point, after we received the keys we found that century had sold us an ant infested home. I am still working to mitigate this issue weeks after we got the keys. This is frustrating because I placed a ticket about the issue and the response was, “the warranty doesn’t cover insects” even though the ants were clearly there before we were and now I am the one being stuck with a potential exterminator bill.

3.8
Verified Homeowner
El Monte, CA, on Aug 12, 2025

[Translated from ZH-S] Basically very satisfied 👍

5.0
Verified Homeowner
Upland, CA, on Aug 10, 2025

There are some small minor issues still didn’t take care before closing. The sales person and staffs are friendly.

5.0
Verified Homeowner
Upland, CA, on Aug 03, 2025

I have enjoyed MOST working with your team after the close. Your construction manager and his team are a pleasure to work with. I have most disliked working with your Tile and [name removed] companies (I especially disliked working with your escrow company).

3.3
Verified Homeowner
Jurupa Valley, CA, on Aug 02, 2025

The time it took for me to move in! ([name removed]) but nothing to do with the community! I love it!

5.0
Verified Homeowner
Menifee, CA, on Aug 02, 2025

The agent was upfront and on time.

5.0
Verified Homeowner
Riverside, CA, on Aug 02, 2025

[name removed] made our experience incredibly memorable and we wish to personally Thank her for this. Please express our gratitude for her warm welcoming hospitality.

4.9
Verified Homeowner
Jurupa Valley, CA, on Aug 01, 2025

Everyone on the team was great. [name removed], [name removed] & [name removed] it was a pleasure working with everyone.

5.0
Verified Homeowner
Menifee, CA, on Jul 28, 2025

I liked how outgoing the team I had was and the high moral they always had. They kept me motivated throughout the whole process and even when things got stressful made my wife and I laugh.

5.0
Verified Homeowner
Jurupa Valley, CA, on Jul 27, 2025

The main thing we disliked was not getting any information on the appliances before we agreed to the package. Originally we were told we would have the make/model information prior to agreeing, however the sales rep ordered the appliances without giving us the information first. We did not end up liking the fridge or washer/dryer set so we're now in the process if paying more out of pocket for better appliances. I wish we would've been offered different return or cancellation options.

4.3
Verified Homeowner
San Jacinto, CA, on Jul 13, 2025

Fast easy process less then a month to move in

5.0
Verified Homeowner
El Monte, CA, on Jul 11, 2025

[name removed] was fantastic all the way through. [name removed] has been quick with addressing our concerns.

4.8
Verified Homeowner
Jurupa Valley, CA, on Jul 11, 2025

communication is good

5.0
Verified Homeowner
Jurupa Valley, CA, on Jul 10, 2025

I liked the whole experience overall, my questions were always answered, or they got me to the right person. [name removed] and [name removed] have been great in the process and never questioned anything, and always there to help and visit. I find the hardest part in this process has been moving in, these sub-contractors and workers are blocking our entrances and garages. I am absolutely grateful for them completing these homes, and working so hard but they are not allowing us access, and I feel this is because the construction team is not giving them instructions of where not to be, but thankfully [name removed] was able to help us all and get it communicated, we are still blocked here and there, we can at least access the road. Although at some point we will be getting in trouble with our HOA if we can't park correctly in our garages.

4.9
Verified Homeowner
Highland, CA, on Jul 10, 2025

Everyone was kind, professional, respectful, and supportive. Their follow up was the epitome of customer service. CeCee in the sales office was totally outstanding and went above the call of duty. She is dedicated towards helping customers and you are lucky to have her on your team.

5.0
Verified Homeowner
El Monte, CA, on Jul 07, 2025

From the time we saw the place while it was underconstruction, we were welcomed regardless of whether we purchase or not. Everything we needed to know was explained to us in great detail and whatever information we were missing, was supplemented timely. Communication throughout was great and we never felt in the dark.

5.0
Verified Homeowner
Jurupa Valley, CA, on Jul 07, 2025

It was an easy process as a first time home buyer, it was very helpful to have [name removed] to take some time and answer all my questions and been there every step of the way. Starting the contract to move in made it very easy and acknowledged, and that as a first time buyer helps a lot.

5.0
Verified Homeowner
El Monte, CA, on Jul 06, 2025

Like [name removed] and [name removed] serves.

5.0
Verified Homeowner
Menifee, CA, on Jul 05, 2025

The process was smooth and the team was great at communicating — I always knew what was happening. The paperwork was simple, and move-in went as planned. Overall, a really solid experience.

5.0
Verified Homeowner