Homebuilder Ratings & Reviews

Century Communities

Arizona

488 Homeowner Reviews
Feb 2024 - Aug 2025

Century Communities

Overall Satisfaction

4.7
Customers' overall satisfaction
4.6
Customers' willingness to refer our communities to their friends and family

Arizona Communities Map

 

Community Satisfaction Ratings

  • Casa Vista

    4.3

    Arizona - 4 Homeowner Reviews

  • El Cidro

    4.6

    Arizona - 58 Homeowner Reviews

  • Lakes at Rancho El Dorado

    4.8

    Arizona - 15 Homeowner Reviews

  • N Copper Canyon 50s

    4.9

    Arizona - 64 Homeowner Reviews

  • N Copper Canyon Villas

    4.8

    Arizona - 8 Homeowner Reviews

  • North Copper Canyon 1.3

    4.9

    Arizona - 12 Homeowner Reviews

  • North Copper Canyon 2A

    4.8

    Arizona - 15 Homeowner Reviews

  • North Copper Canyon 48s

    2.5

    Arizona - 4 Homeowner Reviews

  • North Copper Canyon Parcel 2.1

    4.8

    Arizona - 47 Homeowner Reviews

  • North Copper Canyon Villas 30s

    2.1

    Arizona - 13 Homeowner Reviews

  • Superstition Vista 45's

    4.7

    Arizona - 44 Homeowner Reviews

  • Superstition Vista 45x100

    4.6

    Arizona - 57 Homeowner Reviews

  • Superstition Vista 50's

    4.6

    Arizona - 18 Homeowner Reviews

  • The Trails 50s

    4.6

    Arizona - 22 Homeowner Reviews

  • The Trails 60s

    4.8

    Arizona - 25 Homeowner Reviews

  • Tuscany

    2.1

    Arizona - 6 Homeowner Reviews

  • Village at Sundance 48s

    4.1

    Arizona - 8 Homeowner Reviews

  • Village at Sundance 53s

    4.7

    Arizona - 50 Homeowner Reviews

  • Village At Sundance 58s

    4.7

    Arizona - 18 Homeowner Reviews

Builder Profile

Century Communities logo

Since 2002, we’ve been building on our vision of a home for every dream with affordable to luxury new home construction—specializing in everything from single-family homes to townhomes, paired homes and condos in sought-after metros from coast to coast

Plus, we make it easier than ever to purchase your dream home through best-in-class homebuying services, enabling you to buy on-site at one of our communities, or when and where it suits you through our industry-first online homebuying experience.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 20 Comments From Arizona
Purchase Experience Testimonials from Real Homebuyers

Maricopa, AZ, on Aug 14, 2025

While the interest rates were great, I felt that there were some opportunities for improvement. I've detailed them below. Please keep in mind these are not aimed at a person, but instead are processes individuals had to implement, and I think changing the processes would go a long way towards helping improve the CC homebuying experiencing.  (1) The rushed document signing process - The team was aware that we were first time home buyers, and we genuinely needed a few days of time to read through documents. However, each time we were given only 24 hours. I pride myself on clear communication, and was extremely clear that my schedule was pretty busy given I work full time and am in a demanding medical program for schooling in terms of time commitments (I have set hours of around 97 hours per week, not including study or travel time).  However, every document we received we were given only 24 hours to look through and sign, and told we could lose the purchase if we did not sign within that time frame. This was the standard for CC it sounded like. That was, in a word, stressful. I do understand that perhaps that is standard practice for CC, but it really is a practice that could stand to change to improve the customer experience. Perhaps, in the future, Century Communities could do far better with allowing adequate time for their buyers to read through things. One example was when I had stated, specifically, that I could not sign things in their time frame because I had an OR and ER rotation, back-to-back, that weekend. That did not exactly allow me time to sit and read things on a computer screen. So I assumed they would, after our discussion, send it to me after that or with enough time to read and sign.  However, Century Communities had a tendency to send me lengthy documents to read at the exact start of my shift. I was continually flabbergasted by the timing, and this resulted in me frequently being forced to read the documents in bathroom stalls and on 2 minute breaks. I of course probably missed things due to this.  But just small things like that would have gone a long way towards making the process a lot more enjoyable.  (2) Power line communications - We had been told to 'not worry about the power lines' in the first community we looked at, as they do not cause any problems for people in terms of health effects. My husband and I both know that is incorrect, so we declined that particular community and selected another one that had homes more than 1500 feet away from the power lines. I thought it was amusing though that in the documentation and disclaimers it literally stated, very clearly, that power lines could cause health problems for individuals. So even though CC was aware of this issue, during the home shopping process I felt gaslighted by being told the direct opposite. We had wanted to go with CC as we had been told that they had excellent building quality, so that would not have hurt the sale opportunity for them had they been upfront. However, being told it was not a problem was a little odd to me, when power lines are linked to adverse health effects long term. Just have whomever is showing the homes perhaps be trained to provide factual and accurate information that is in alignment with the actual disclosures, otherwise it'll seem like they provided information that was not in alignment to make a sale, and that breaks customer trust (it certainly made us start questioning things more). While we felt slightly gaslighted, we did realize that the individuals we spoke with during the process most likely had done so unintentionally and did not truly understand the potential issue. They may not have even known that those were listed in the disclaimers on the final signing documents. So some training would go a long way there, to make sure they are aware of those disclaimers, so that they can better answer concerns brought up while viewing homes and communities.  (3) Clarity of HOA documents - While we were provided utility information immediately and the CCRs immediately (they did a great job there), they did not provide the Architectural Guidelines to us during the purchase process. This was an issue, because we could have been significantly fined by the HOA for inadvertently violating things not outlined in the CCRs. Our home happens to have a view fence, and while the CCR's do not outline guidelines that are different for view fences, there are indeed a lot of restrictions on view fence properties not applicable to other properties. So that those were kept from us was a problem. I am pretty thorough, and managed to hunt down the AG's myself and found them online. I will honestly say that I feel there was a possibility that these may have been purposefully kept from us in order to make a sale, which, while we are happy we purchased the home and do actually like the view fence, we did not feel the lack of disclosure was the best practice from the builder.  Just make sure they are being honest and upfront and it'll leave people with a positive and trusting impression. It is also possibly that they didn't realize there were separate requirements - if that is the case, then that is a training opportunity for those providing documents to prospective buyers.  (4) Timing of Closing and Walk-Throughs - There seemed to be a strong assumption that we could drop everything with a short turnaround time to do walk throughs and sign certain documents. Both of our jobs require 30 days notice for any time off, and they were pretty inflexible to start with on working around our jobs. They did wind up working with us, but we had to really dig our heels in. There should definitely be better practices and hours for working individuals to be able to do closing items.  Areas that CC did extremely well in:  (1) Demeanor - Everyone we encountered was perfectly nice and pleasant.   (2) Responsiveness - Individuals were very responsive to emails. I definitely appreciated that immensely, and that was probably the only thing that kept us from backing out of the sale (that and [name removed], who is the world's most amazing lender honestly with Inspire Home Loans). Even now, post sale, the team has been extremely good about responding to emails. [name removed] must have some kind of alert to respond to emails as she is extremely prompt, and [name removed] who does the warranty items is also excellent. (3) Home Walk Through - [name removed] did an excellent job of walking us through the home, features, etc. He just did an all around excellent job here and I could not say enough good things about him.  (4) Quality Homes - The home itself has a great layout that we really appreciate and are enjoying.  (5) Yard size - most homes in Arizona are pretty small yard wise, but CC homes tend to have larger than average sized ones so this was a great selling point. (6) Lender - Inspire Home Loans is incredible. [name removed] understood our fairly difficult schedule in terms of availability and time, and was willing to work with us mostly by email, and take calls immediately as she knew I was most likely stepping out of the ER or OR on a quick 5 minute break. I cannot begin to express how much I appreciated her throughout this whole process. She walked us, step-by-step, through the process, and took the time to explain both verbally and by email the various areas where we were confused. She helped us to resolve outstanding debt that we had with our down payment, while still achieving our goal payment, and just honestly really had to a lot of hand holding for us on this as we had no idea what we were doing.  (7) Warranty claims - all have been handled extremely well. [name removed]'s team is robust and everyone she has sent out has been professional and kind.  Last but not least, I wanted to add that the lender representative ([name removed]) was truly wonderful! I cannot say enough good things about [name removed], and she honestly kept us from backing out of the whole process. She went above and beyond, responded very quickly to every concern we had, and even provided us information we had not received elsewhere.

4.6
Verified Homeowner
Surprise, AZ, on Aug 11, 2025

I expected more involvement from the sales representative. He was present, but not as much as I had hoped. Something we truly loved was the service provided by the finance team and the person in charge of guiding the tours before and after the closing.

4.9
Verified Homeowner
Surprise, AZ, on Aug 10, 2025

I liked how easy it was to communicate with everyone i was in contact with.

5.0
Verified Homeowner
Surprise, AZ, on Aug 08, 2025

[name removed] and [name removed] there very helpful, professional and they have compassion on what they do to help a family with there forever homes.

4.9
Verified Homeowner
Maricopa, AZ, on Aug 08, 2025

We had a very smooth process, there were no problems / Any concerns or questions were replied to or fixed immediately / Supberb service

5.0
Verified Homeowner
Surprise, AZ, on Aug 01, 2025

I loved the whole experience from the person in the front office ([name removed])making me feel welcomed and not pressured, to the builder supervisor ([name removed]) going out of his way to make sure everything was good.

4.7
Verified Homeowner
Maricopa, AZ, on Jul 22, 2025

[name removed] our Sales Representative was great!

4.7
Verified Homeowner
Goodyear, AZ, on Jul 13, 2025

Layout of the home.

4.3
Verified Homeowner
Surprise, AZ, on Jul 12, 2025

I was told I have a check at closing for my buy out of my lease, I had 2 months I needed to buy out, I ended up covering both months and have yet to receive the check for the 1 month I was supposed to get covered by Century Communities.

5.0
Verified Homeowner
Surprise, AZ, on Jul 10, 2025

I liked how everyone that we spoke with which was a lot of people made it easy and really helped us first time home buyers understand the process

5.0
Verified Homeowner
Maricopa, AZ, on Jul 08, 2025

Everything was great just a long process.

5.0
Verified Homeowner
Surprise, AZ, on Jul 07, 2025

[name removed] and [name removed] were very helpful with giving me information and helping me through the process.

5.0
Verified Homeowner
Surprise, AZ, on Jul 06, 2025

[name removed] our sales rep and [name removed] our lender agent were great with helping us through the process. The other individuals that I worked with through the rest of the loan process were not helpful and did not explain the process to us. We had issues that came up during the escrow process because of their error and where I had to tell explain to them how to do their job which got us through. If it wasn’t for [name removed] I wouldn’t have understood the escrow process. Being a first time buyer without an agent this needs to be explained. [name removed] the superintendent was great and jumped right on the items we found during the walk and got them addressed.

4.8
Verified Homeowner
Surprise, AZ, on Jul 05, 2025

The whole experience was wonderful, everything went smooth and even when things came up the whole team was very helpful. I was very satisfied with the purchase of my first home. Thank you!

5.0
Verified Homeowner
Goodyear, AZ, on Jul 05, 2025

I liked everything it was smooth, and easy.

5.0
Verified Homeowner
Maricopa, AZ, on Jul 05, 2025

Everything was taken care of and easily tracked in the app

5.0
Verified Homeowner
Surprise, AZ, on Jul 05, 2025

I’ve enjoyed the whole experience

5.0
Verified Homeowner
Surprise, AZ, on Jul 04, 2025

The ease to get everything completed.

4.8
Verified Homeowner
Surprise, AZ, on Jun 21, 2025

The fact that we were able to close on time and so quickly. [name removed] and [name removed] were both very helpful in the process and made the cross-country move great!

5.0
Verified Homeowner
Apache Junction, AZ, on Jun 19, 2025

Sales woman [name removed] is very professional and pleasant the people we dealing with. We are so happy with her service. Thank you!

5.0
Verified Homeowner