Homebuilder Ratings & Reviews

Century Complete

Triad

203 Homeowner Reviews
Jan 2024 - Jul 2025

Century Complete

Overall Satisfaction

4.6
Customers' overall satisfaction
4.5
Customers' willingness to refer our communities to their friends and family

Triad Communities Map

 

Community Satisfaction Ratings

  • 21 Oaks

    4.9

    Triad - 2 Homeowner Reviews

  • Alder Creek

    4.4

    Triad - 9 Homeowner Reviews

  • Cane Creek

    4.6

    Triad - 23 Homeowner Reviews

  • Chapel Pines

    4.4

    Triad - 8 Homeowner Reviews

  • Charleston Ridge

    4.6

    Triad - 4 Homeowner Reviews

  • Ferguson Creek Village

    4.1

    Triad - 6 Homeowner Reviews

  • Glenoaks

    4.4

    Triad - 8 Homeowner Reviews

  • Hillsdale Ridge Townhomes

    4.5

    Triad - 18 Homeowner Reviews

  • Oak Ridge - Lexington

    4.7

    Triad - 29 Homeowner Reviews

  • Old Tanyard

    4.5

    Triad - 5 Homeowner Reviews

  • Ridgemont Mocksville

    4.6

    Triad - 16 Homeowner Reviews

  • Somerton

    4.6

    Triad - 10 Homeowner Reviews

  • Stonybrook South

    4.7

    Triad - 35 Homeowner Reviews

  • The Pines at Stoney Point

    4.6

    Triad - 1 Homeowner Reviews

  • Tower Mountain Estates

    4.7

    Triad - 18 Homeowner Reviews

  • Windcrest Acres Phase IV

    4.3

    Triad - 11 Homeowner Reviews

Builder Profile

Century Complete logo

Part of Century Communities, one of the nation's leading homebuilders, we're proud to offer quality and affordable new homes in desirable markets throughout the country—available through our groundbreaking and convenient online homebuying experience.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 20 Comments From Triad
Purchase Experience Testimonials from Real Homebuyers

Lexington, NC, on Jun 29, 2025

Liked the simplicity of walkthrough and closing. The building team addressed our cosmetic concerns immediately.

5.0
Verified Homeowner
Linwood, NC, on Jun 20, 2025

Horrible communications and lack of help for back yard. If you want to know the whole story call us.

2.3
Verified Homeowner
Advance, NC, on Jun 19, 2025

Easy process, responsive staff. At move in, my keys did not work and I reached out for assistance with the matter- this issues still is not resolved 3 weeks later.

4.4
Verified Homeowner
Linwood, NC, on Jun 17, 2025

I loved how seamless and smooth this whole process is laid out with [name removed]. Also, every person I have dealt with has been super helpful. Special shout out to [name removed] who assisted me with picking out the home & [name removed] - the construction manager who has been giving great tips and tricks anytime I request!

5.0
Verified Homeowner
Snow Camp, NC, on Jun 09, 2025

I enjoyed my experience with Century Complete. Everyone was very helpful and made sure all my questions were answered. Any concerns I had were also taken care of.

5.0
Verified Homeowner
Lexington, NC, on Jun 08, 2025

I LOVED the fact that everyone communicated throughout my process and was available for any questions...large or small!

5.0
Verified Homeowner
Advance, NC, on Jun 01, 2025

Lack of professional/legal closing for property. Not provided access to keys. Did not receive until a week later. Closing documents not prepared proactively- prepared day before and overnighted to my attorney. Pushed to the wire!

3.8
Verified Homeowner
Lexington, NC, on Jun 01, 2025

Communication with sales consultant about internet etc after move in not having an address for delivery’s or being able to do a change of address or enroll my kids in school. Also still do not have fiber optic that I really need for work my temporary internet is finicky

4.5
Verified Homeowner
Snow Camp, NC, on May 26, 2025

Everything about my experience was amazing, mostly [name removed]! She was very attentive and always checked up on us & how our process was going. We also really enjoyed how smooth & easy was closing day. [name removed] was very thorough with both walk through & fixed the spots that needed fixing making it easy for move in day. I am very happy with the process.

5.0
Verified Homeowner
Linwood, NC, on May 19, 2025

Everything and everyone was a pleasure to meet and work with

4.4
Verified Homeowner
Linwood, NC, on May 06, 2025

The fact that Century did not back there information in black and white in regards to the rebate for deductible. Also they did not offer any incentives as they did to others, (blinds, washer/dryer, refrigerator in the home) I have never had a Century person meet with me other than the construction manager which has been great, [name removed] through items still have not be completed as of today.

2.8
Verified Homeowner
Linwood, NC, on May 02, 2025

We weren’t the biggest fan of the builders lender. We felt he wasn’t honest and upfront about many fees. We ended up going with another lender.

5.0
Verified Homeowner
Snow Camp, NC, on Apr 30, 2025

The home orientation with our construction manager, [name removed], was a great experience. I could feel his passion and am thankful he led the construction on our new home, resting assured that our home was built to the highest standards.

5.0
Verified Homeowner
Snow Camp, NC, on Apr 18, 2025

Very reliable and communicative. Found lender to help and provided great service and incentives to close by a certain date.

5.0
Verified Homeowner
Snow Camp, NC, on Apr 18, 2025

I liked the constant communication and patience. The staff goes above and beyond.

5.0
Verified Homeowner
Lexington, NC, on Apr 08, 2025

I really enjoyed AJ and [name removed]. They were the best part of my experience truly, anything or anyone else I could have done without or just handled online.

4.4
Verified Homeowner
Linwood, NC, on Mar 31, 2025

What I liked the most about my purchase experience was the overall communication. [name removed] was a wonderful human being to work with, and I can't say enough about how professional and fun she was to help guide me through the journey. Everyone was very quick to return phone calls, work to find answers to questions I had that arose, and made an honest effort to ensure that I was treated like a human being and not solely "another transaction". I liked the overall communication from Century Complete, Law Firm Carolinas, the Survey Company, and [name removed] from Inspire. This was a difference maker to me because prior to looking into Century Complete, I had spoken with competitor [name removed] and had gotten a pre-approval. I ended up deciding not to work with Lennar due to a lack of timely communication from the loan officer. The Lennar Loan Officer would take 5 or 6 days to respond to email or phone call, and they appeared to not know who was responsible for answering general questions. I had the most positive polar opposite experience with Century, and that was what impressed me with Century. What I did not love was a couple of elements of the Inspire process. Don't get me wrong. [name removed] was awesome, and I feel like he was kind of an unsung hero and MVP from the Inspire side. It really felt like he kept the loan process on target. For me, I wish I would've gotten the final approval a bit quicker as final approval came at the metaphorical 11th hour which provided a very limited window of time to review some of the later documents. [name removed], who took over from [name removed] for some of the process, missed the initial introductory call out date by about a week. Eventually, I had to reach out to [name removed] because I had not heard anything from [name removed], and [name removed] was able to get the process back on track. My loan after the conditional loan approval with [name removed], appeared to sit without being looked at by [name removed] for about 2 1/2 weeks. I say this because when she did reach out, she initially requested a number of documents that I had already submitted which made me feel as a buyer like she hadn't looked at my file over the course of 2 1/2 weeks and that they were expending some valuable process time. I felt like had [name removed] not waited 2 1/2 weeks to look in my file they wouldn't have been up against the clock asking for documents all the way until literally the time of my walkthrough with [name removed] on the 18th. I didn't get final approval until 5pm the evening before (the 19th) I was supposed to wire the money at 9am (the 20th) which was a bit too close for comfort. My walkthrough with [name removed] was fun. I enjoyed working with [name removed], and he's always responsive and helpful. [name removed] was also very fast to answer my questions and was reassuring. All-in-all, if the Inspire communication process was a bit better on [name removed]'s side ([name removed]'s side was great), it would've been even better. But, I do want to be clear that when [name removed] did communicate with me she was professional the entire time, and did thank me for being so quick to submit documents that were needed. So, perhaps she was just overwhelmed at the time and thus slow to respond early on? I want to make sure I'm also being fair to [name removed] as she was generally nice. This is just purely some mild constructive feedback if I had to give a full circle of feedback.

5.0
Verified Homeowner
Linwood, NC, on Mar 28, 2025

Smooth sailing through the process also promptness to fix or answer any questions I have

5.0
Verified Homeowner
Snow Camp, NC, on Mar 26, 2025

No being able to negotiate the price

5.0
Verified Homeowner
Snow Camp, NC, on Mar 26, 2025

We were unable to choose our closing date, even though it was only a few days apart, which resulted in us having to pay for both the mortgage and the rent for our apartment, leading to unnecessary financial losses. Additionally, we were not allowed to select our own attorney, despite having legal assistance that we pay for monthly. We’ve heard that some of the sales consultants have expressed indifference towards whether we purchase the house or not, as someone else will likely purchase it. The sales consultants’ communication skills were lacking, and they failed to maintain effective contact with us, our realtor, or the lender. Throughout the entire purchase process, we felt that no one was truly working with us. I strongly advise against anyone considering purchasing a home through Century Complete.

3.4
Verified Homeowner