Homebuilder Ratings & Reviews

Century Complete

Triad

209 Homeowner Reviews
Jan 2024 - Jul 2025

Overall Satisfaction

4.6
Customers' overall satisfaction
4.5
Customers' willingness to refer our communities to their friends and family

Triad Communities Map

 

Community Satisfaction Ratings

  • 21 Oaks

    4.8

    Triad - 4 Homeowner Reviews

  • Alder Creek

    4.4

    Triad - 9 Homeowner Reviews

  • Cane Creek

    4.6

    Triad - 26 Homeowner Reviews

  • Chapel Pines

    4.4

    Triad - 8 Homeowner Reviews

  • Charleston Ridge

    4.6

    Triad - 4 Homeowner Reviews

  • Ferguson Creek Village

    4.1

    Triad - 6 Homeowner Reviews

  • Glenoaks

    4.4

    Triad - 8 Homeowner Reviews

  • Hillsdale Ridge Townhomes

    4.5

    Triad - 18 Homeowner Reviews

  • Oak Ridge - Lexington

    4.7

    Triad - 29 Homeowner Reviews

  • Old Tanyard

    4.5

    Triad - 5 Homeowner Reviews

  • Ridgemont Mocksville

    4.6

    Triad - 16 Homeowner Reviews

  • Somerton

    4.6

    Triad - 10 Homeowner Reviews

  • Stonybrook South

    4.7

    Triad - 35 Homeowner Reviews

  • The Pines at Stoney Point

    4.7

    Triad - 2 Homeowner Reviews

  • Tower Mountain Estates

    4.7

    Triad - 18 Homeowner Reviews

  • Windcrest Acres Phase IV

    4.3

    Triad - 11 Homeowner Reviews

Builder Profile

Part of Century Communities, one of the nation's leading homebuilders, we're proud to offer quality and affordable new homes in desirable markets throughout the country—available through our groundbreaking and convenient online homebuying experience.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 20 Comments From Triad
Purchase Experience Testimonials from Real Homebuyers

Lexington, NC, on Jul 28, 2025

All the bushes were dead, some wall spots not fixed, rocks in grass, the grass isn’t very thick and bare minimal grass

4.8
Verified Homeowner
Lexington, NC, on Jul 15, 2025

My biggest complaint about the entire process was the lack of transparency regarding major issues—specifically, the lack of internet access in the community and the inability to receive mail. These concerns were never openly discussed and only came to light after I discovered them myself. In my opinion, clear communication and transparency are what set a company apart, even if it means admitting mistakes. Not addressing these issues upfront was the most frustrating part of our purchase experience. That said, I do appreciate that the situation was ultimately resolved.

4.7
Verified Homeowner
Snow Camp, NC, on Jul 13, 2025

Communication from builder and the offers that the lending company and century offered

4.9
Verified Homeowner
Snow Camp, NC, on Jul 12, 2025

Although I was happy to move in as quickly as possible, I feel like my closing date was a bit rushed in terms of completion of the house.

4.9
Verified Homeowner
Lexington, NC, on Jun 29, 2025

Liked the simplicity of walkthrough and closing. The building team addressed our cosmetic concerns immediately.

5.0
Verified Homeowner
Linwood, NC, on Jun 20, 2025

Horrible communications and lack of help for back yard. If you want to know the whole story call us.

2.3
Verified Homeowner
Advance, NC, on Jun 19, 2025

Easy process, responsive staff. At move in, my keys did not work and I reached out for assistance with the matter- this issues still is not resolved 3 weeks later.

4.4
Verified Homeowner
Linwood, NC, on Jun 17, 2025

I loved how seamless and smooth this whole process is laid out with [name removed]. Also, every person I have dealt with has been super helpful. Special shout out to [name removed] who assisted me with picking out the home & [name removed] - the construction manager who has been giving great tips and tricks anytime I request!

5.0
Verified Homeowner
Snow Camp, NC, on Jun 09, 2025

I enjoyed my experience with Century Complete. Everyone was very helpful and made sure all my questions were answered. Any concerns I had were also taken care of.

5.0
Verified Homeowner
Lexington, NC, on Jun 08, 2025

I LOVED the fact that everyone communicated throughout my process and was available for any questions...large or small!

5.0
Verified Homeowner
Advance, NC, on Jun 01, 2025

Lack of professional/legal closing for property. Not provided access to keys. Did not receive until a week later. Closing documents not prepared proactively- prepared day before and overnighted to my attorney. Pushed to the wire!

3.8
Verified Homeowner
Lexington, NC, on Jun 01, 2025

Communication with sales consultant about internet etc after move in not having an address for delivery’s or being able to do a change of address or enroll my kids in school. Also still do not have fiber optic that I really need for work my temporary internet is finicky

4.5
Verified Homeowner
Snow Camp, NC, on May 26, 2025

Everything about my experience was amazing, mostly [name removed]! She was very attentive and always checked up on us & how our process was going. We also really enjoyed how smooth & easy was closing day. [name removed] was very thorough with both walk through & fixed the spots that needed fixing making it easy for move in day. I am very happy with the process.

5.0
Verified Homeowner
Linwood, NC, on May 19, 2025

Everything and everyone was a pleasure to meet and work with

4.4
Verified Homeowner
Linwood, NC, on May 06, 2025

The fact that Century did not back there information in black and white in regards to the rebate for deductible. Also they did not offer any incentives as they did to others, (blinds, washer/dryer, refrigerator in the home) I have never had a Century person meet with me other than the construction manager which has been great, [name removed] through items still have not be completed as of today.

2.8
Verified Homeowner
Linwood, NC, on May 02, 2025

We weren’t the biggest fan of the builders lender. We felt he wasn’t honest and upfront about many fees. We ended up going with another lender.

5.0
Verified Homeowner
Snow Camp, NC, on Apr 30, 2025

The home orientation with our construction manager, [name removed], was a great experience. I could feel his passion and am thankful he led the construction on our new home, resting assured that our home was built to the highest standards.

5.0
Verified Homeowner
Snow Camp, NC, on Apr 18, 2025

Very reliable and communicative. Found lender to help and provided great service and incentives to close by a certain date.

5.0
Verified Homeowner
Snow Camp, NC, on Apr 18, 2025

I liked the constant communication and patience. The staff goes above and beyond.

5.0
Verified Homeowner
Lexington, NC, on Apr 08, 2025

I really enjoyed AJ and [name removed]. They were the best part of my experience truly, anything or anyone else I could have done without or just handled online.

4.4
Verified Homeowner