Homebuilder Ratings & Reviews

Century Complete Reviews

4,310 Homeowner Reviews Completed Sep 2024 - Mar 2026

Overall Satisfaction

4.7
Customers' overall satisfaction
4.7
Customers' willingness to refer our communities to their friends and family

Location Map

 

Satisfaction Ratings by Location

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Valparaiso, IN, on Mar 21, 2026

Nothing at all. Everything was great.

5.0
Verified Homeowner
Belleview, FL, on Mar 21, 2026

After signing the new contract, I was given the new code for access. The code did not work. Reached out to a few people. Was told that the keys were on the hose bib but after looking, they weren't there. Was given a different code and that too did not work. Waited an hour in the rain before someone showed up only to realize that the back sliding door had been left open.

4.8
Verified Homeowner
Kingman, AZ, on Mar 21, 2026

good experience throughout whole experienece

5.0
Verified Homeowner
Chipley, FL, on Mar 21, 2026

[name removed] and [name removed] having people there in person.

5.0
Verified Homeowner
Arizona City, AZ, on Mar 20, 2026

How fast the whole process was.

5.0
Verified Homeowner
Memphis, IN, on Mar 20, 2026

Ease of working with everyone from sales counselor, title company, on site project manager [name removed]

5.0
Verified Homeowner
Supply, NC, on Mar 20, 2026

easy simple process, it was not confusing to purchase home.

4.9
Verified Homeowner
Ft Mohave, AZ, on Mar 18, 2026

[name removed] was very through when showing me things in the home. Including things to watch for and routine maintenance.

4.7
Verified Homeowner
Jackson, GA, on Mar 17, 2026

Everything went well

4.9
Verified Homeowner
Valparaiso, IN, on Mar 17, 2026

Early in the process, we received verbal information regarding the Purple Tag promotion that later turned out to be inaccurate. This created confusion and uncertainty about moving forward with the purchase. When we attempted to clarify the situation and requested to work with a different sales representative in order to reset communication and ensure a smoother experience, that request was not accommodated. Throughout the building process there were ongoing gaps in communication regarding updates and expectations. At times, responses from the sales team felt dismissive rather than proposing any time of solution. When we escalated our concerns to leadership, the feedback we received suggested that the issue was simply that we would never be satisfied, which was discouraging to hear. To be clear, we expressed multiple times that we truly love the home, the floor plan, and the community. Our concerns were never about the home itself, but rather about the level of customer service and communication we experienced during the process. I am only leaving these concerns and comments in hopes that a serious evaluation takes place within your Sales Team. I hope that process improvement plans can be taken place as I would love to refer my friends and family to join us in this community. However, I wouldn't feel comfortable doing so based off my personal experience.

3.4
Verified Homeowner
Kingsford Heights, IN, on Mar 17, 2026

Easy experience. User friendly and fast.

5.0
Verified Homeowner
Kingman, AZ, on Mar 16, 2026

We were anxious to move in but because of our sale of our property in Lake Havasu it was the longest escrow experience.

5.0
Verified Homeowner
Macon, GA, on Mar 16, 2026

Seamless online process

5.0
Verified Homeowner
Avon Park, FL, on Mar 15, 2026

[name removed] and [name removed] have made it the best experience they can do. I dislike all the last minute paperwork that needed to be sign and the way the closing went. I also don't like that I wasn't given all the information about the community at closing.

4.9
Verified Homeowner
Lexington, NC, on Mar 15, 2026

I disliked that some people were given refrigerators and I was not

4.9
Verified Homeowner
Brooksville, FL, on Mar 15, 2026

Smooth process all the way around with century

5.0
Verified Homeowner
Covington, GA, on Mar 15, 2026

I’m not an online person, but everyone was patient and very supportive, made my experience easier.

5.0
Verified Homeowner
Dudley, GA, on Mar 14, 2026

Excellent sometimes

4.9
Verified Homeowner
Rocky Mount, NC, on Mar 14, 2026

the pavement is not yet polished. Muddy area and flood like in some areas

4.6
Verified Homeowner
Arizona City, AZ, on Mar 14, 2026

The docs online was difficult for a non computer user. Getting the right information was never enough and it took to long to complete/

4.5
Verified Homeowner

Builder Profile

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.