Homebuilder Ratings & Reviews

Century Complete Reviews

4,219 Homeowner Reviews Completed Dec 2022 - Jun 2024

Overall Satisfaction

4.5
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Location Map

 

Satisfaction Ratings by Location

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Florence, SC, on Jun 20, 2024

This part of the experience was actually smooth to me and I liked it. I thought it was going to be complicated, but it wasn’t.

4.6
Verified Homeowner
Eagle Lake, FL, on Jun 19, 2024

Liked: *2 outstanding associates to acknowledge through the contract/closing phase - [name removed] -both did an amazing job helping me through the entire process. High level of communication, professional, and great-level of follow-through *Despite being expedited through the process, as a first time homeowner, it was very clear in terms of "steps of the process" and mostly ran smooth *Easy viewing of properties through smart lock system Disliked: *Felt completely rushed through the entire process due to them wanting to close within the same month (originally told 30+ days to close, was expedited to 22 days instead) to the extent of having to battle to even being able to schedule a home inspection *Some of the other associates through the "contracting" and "closing documentation" phase had horrible level of communication making it very difficult for a first time homeowner *Floor quality - was discussed prior to close. Was originally going to get a full replacement when damaged discussed, but instead they decided to do replacement of sections instead with the use of the same material on actual closing day....But flooring still displays similar damage in other areas and newly replaced flooring was not glued down well (already starting to come up)

4.4
Verified Homeowner
Bullhead City, AZ, on Jun 19, 2024

Everything went extremely fast and smoothly, and I loved everyone I worked with from the Finance through the walk-through. My walk-through was extremely thorough and [name removed] explained everything to me and how things work

5.0
Verified Homeowner
Palm Bay, FL, on Jun 18, 2024

It was a first time home purchase. The process was made easy by layout and communication was great!

5.0
Verified Homeowner
Coolidge, AZ, on Jun 18, 2024

awesome experience

5.0
Verified Homeowner
Arizona City, AZ, on Jun 17, 2024

[Translated from ES] Home

5.0
Verified Homeowner
Warner Robins, GA, on Jun 17, 2024

I got handed the wrong keys, 2 weeks in and still haven't received keys or welcome email from [name removed]

4.1
Verified Homeowner
Liberty, NC, on Jun 17, 2024

Liked: It was a great experience. Every one did a outstanding Job. Disliked: There was nothing I disliked the process. Every one did a outstanding Job.

5.0
Verified Homeowner
Haines City, FL, on Jun 17, 2024

The loan officer wasn’t being honest about the interest rate. He offered us 4.7 p. We hand up with 5.25

3.9
Verified Homeowner
Shelby, NC, on Jun 17, 2024

I liked mostly everything except little things like no toile tissue holder, no bathroom towels holder, and no island in my house. Also I wish they would’ve included a garbage disposal. Other than that, no other complaints.

4.3
Verified Homeowner
Palm Bay, FL, on Jun 15, 2024

Century not staying with the incentive we agreed with. Closing that never came, had to change homes. Being lied to about plan B where buyers for the 2467 [name removed] [name removed]. wanted to swap homes with us because they wanted a longer closing date. We were told by someone else the buyers didn't want this model and moved to a bigger home. There are issues with the home that if I had more time to think about it and understoop about the septic system it would of been a BIG deal breaker

4.5
Verified Homeowner
Citrus Springs, FL, on Jun 15, 2024

Important information wasn’t available until after closing like the fact that you have to pay Citrys County for maintenance of the sewage system

3.5
Verified Homeowner
Charlestown, IN, on Jun 15, 2024

Everything was great and nothing i disliked

5.0
Verified Homeowner
Kingman, AZ, on Jun 14, 2024

I ended up with five different people and it sometimes seemed that they weren’t always in sync with each other. I never did get to talk with anyone at the title company, my loan officer was a sort of go-between. The title company was never available when I called. I had hoped to work Chicago Title here in town instead of one I had never heard of in Scottsdale.

4.7
Verified Homeowner
Warner Robins, GA, on Jun 14, 2024

[name removed] and [name removed] were amazing! Very knowledgeable and informative and helpful throughout the process

5.0
Verified Homeowner
Sumterville, FL, on Jun 14, 2024

The home was done and presentable. The sod was not laid properly. Gaps and overlapping in areas.

4.8
Verified Homeowner
Vine Grove, AL, on Jun 14, 2024

The sales representative [name removed], was not honest about about the completion date and continually avoided my questions regarding delays numbering to over 2 months from the original date she told me my house would close. On 2 occasions, [name removed] informed my of a 1 month delays less than 5 days before I was expecting to be notified of closing date. Furthermore, [name removed] did not communicate requirements to get a home inspection until the time I am contractually given for inspection had passed and I was unable to get a home inspection. My house was closed on with countless defects and no mailbox, which caused me to incur penalties due to failed delivery of utility bills.

3.8
Verified Homeowner
Ayden, NC, on Jun 14, 2024

Providing the same documentation 3 times

4.1
Verified Homeowner
Clayton, OH, on Jun 13, 2024

Keys were wrong when we first got the house. There was a big trench in the front yard

4.3
Verified Homeowner
Lexington, NC, on Jun 13, 2024

It was a good process to see the home being built through the stages. I'm a little concern with the grading around the home and drainage, but they have made efforts to correct.

4.9
Verified Homeowner

Builder Profile

Part of Century Communities, one of the nation's leading homebuilders, we're proud to offer quality and affordable new homes in desirable markets throughout the country—available through our groundbreaking and convenient online homebuying experience.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.