Homebuilder Ratings & Reviews

Century Complete Reviews

3,830 Homeowner Reviews Completed Feb 2025 - Aug 2026

Overall Satisfaction

4.7
Customers' overall satisfaction
4.7
Customers' willingness to refer our communities to their friends and family

Location Map

 

Satisfaction Ratings by Location

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Haines City, FL, on Aug 05, 2026

I have to Congratulate Century Complete for having good, friendly, helpful people working with the company. [name removed], [name removed], [name removed] and I was also working closely with my Excellent Loan Officer [name removed] she is also great from Inspire Home Loans

5.0
Verified Homeowner
Lawrenceburg, KY, on Aug 04, 2026

The lack of actually trying to speak in person isn’t the best

2.0
Verified Homeowner
Florence, AZ, on Aug 03, 2026

We love the wonderful floor plan and affordability of the home. We love the fantastic appliances, blinds, carpet, and flooring, and we love the spacious pantry, bedrooms, and loft. The only major dislike is that flat point was used rather than glossy.

5.0
Verified Homeowner
Lawrenceburg, KY, on Aug 01, 2026

Grade around the house and we have water ways on both sides of the house on our property, water easements need to be moved to the property line.

4.2
Verified Homeowner
Memphis, IN, on Aug 01, 2026

Struggled getting in touch with people trying to get financing to go threw also once I moved in more problems came but the builder himself has been fantastic to work with

2.7
Verified Homeowner
Fellsmere, FL, on Jul 31, 2026

Among my concerns were the following: MLS Accuracy: The MLS listing identified the property as having well water, when in fact the home is served by city water. This was not discovered until closing day, resulting in an unexpected monthly utility expense that I had neither anticipated nor budgeted for. Additionally, the MLS listed the address as [name removed] Street when the correct address is simply [name removed] Street. Subdivision Information: While the MLS correctly identified the subdivision, the purchase contract and closing paperwork continued to reference Vero Lake Estates instead of the correct subdivision, Fellsmere Farms. I brought this discrepancy to the sales consultant's attention at the time the contract was written, yet it was never corrected during the transaction. My greatest concern, however, was the handling of the closing. I signed the contract on June 11, and it became fully executed on June 15. Based on those dates, we discussed with your sales consultant what was anticipated to be approximately a 30-day closing, which would have brought us to mid-July. I requested that closing occur after July 6 due to my agent's long-standing international travel plans so that she could personally attend the homeowner orientation, final walkthrough, and closing. Despite those discussions, the closing was initially scheduled for June 30. The title company then advised that the closing would need to move into July because the title search had not yet been completed. Shortly thereafter, the closing was moved back to June 30. [name removed], who had been designated in advance to cover the transaction during my agent's absence, were kept informed as requested. As a result, she was out of the country and unable to represent me during the most important stages of the transaction, while [name removed] was left trying to step into a constantly changing situation without being kept in the loop. I experienced significant anxiety throughout the process, much of which could have been avoided with better communication and coordination. Most concerning, no one confirmed the homeowner orientation with me causing me to miss it entirely. That should never happen in a new construction transaction. As a result, we were left with multiple unresolved warranty concerns, including a sulfur odor in the water heater, a non-functioning dishwasher (was never wired during installation), flooring noise, and a front door lock that repeatedly unlocks itself. Unfortunately, responses from both the builder and the warranty department have been inconsistent, ranging from no response at all to referrals back to the manufacturer or incorrect information. I appreciate you taking the time to read my comments. My hope is that they will be viewed as constructive feedback and used to improve the experience for future buyers and their agents.

2.8
Verified Homeowner
Coolidge, AZ, on Jul 31, 2026

I really liked everything had no issues on my process

5.0
Verified Homeowner
Lake Hamilton, FL, on Jul 31, 2026

Underwriting was asking the same questions over and over. They had the documents already and still asking questions with a proved paper trail.

4.9
Verified Homeowner
Vero Beach, FL, on Jul 31, 2026

Easy and fast process, the 1 thing I dislike is that I referred my cousin [name removed] to century being told I would receive referral payment and have now been told it was denied even after my cousin closed on his house

5.0
Verified Homeowner
Defuniak Springs, FL, on Jul 30, 2026

Liked how easy it was.

5.0
Verified Homeowner
Kingman, AZ, on Jul 30, 2026

I would just say it’s about completing the things that they said they would do.

3.4
Verified Homeowner
Bullhead City, AZ, on Jul 30, 2026

The contract was easy and we really appreciate [name removed] he has continued to answer all our questions.

5.0
Verified Homeowner
Bullhead City, AZ, on Jul 30, 2026

We had no dislikes. From our first interaction with our salesman [name removed] we felt very at ease. He was always available to answer question. Construction Manager [name removed] has been awesome. Full of info and tips on our new home.

5.0
Verified Homeowner
Bullhead City, AZ, on Jul 30, 2026

It was very easy to navigate through the website to purchase. Great communication throughout the process and amazing staff to help along the way. We had a great walk through and final walkthrough. Overall we had a fantastic experience with everyone at Century Complete.

5.0
Verified Homeowner
Asheboro, NC, on Jul 30, 2026

I loved working with my loan agent, [name removed], and my sales agent, [name removed]. They were both extremely supportive and helpful.

4.4
Verified Homeowner
Van Buren Township, MI, on Jul 29, 2026

Really liked the communication from the agent and builder

4.9
Verified Homeowner
Lizella, GA, on Jul 27, 2026

the paper process was somewhat confusing but with my realtor's help, I got through it.

4.8
Verified Homeowner
Hogansville, GA, on Jul 27, 2026

Communication was excellent through the process, we always had access to the property to check in with the build, the quality is amazing and they fixed everything we saw that needed a touch up.

5.0
Verified Homeowner
Florence, AZ, on Jul 26, 2026

They helped me close early. Resolved things seen at walk through.

4.8
Verified Homeowner
Kingsford Heights, IN, on Jul 26, 2026

My banks lack of communication. Yall did great.

5.0
Verified Homeowner

Builder Profile

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.