Homebuilder Ratings & Reviews

Century Complete Reviews

4,408 Homeowner Reviews Completed Mar 2024 - Sep 2025

Overall Satisfaction

4.7
Customers' overall satisfaction
4.7
Customers' willingness to refer our communities to their friends and family

Location Map

 

Satisfaction Ratings by Location

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Eagle Lake, FL, on Sep 15, 2025

Everything went smoothly from start to acquisition of home (have not moved in yet). Everyone has been great. I would like to give a shout-out to: [name removed], [name removed], [name removed], [name removed], and everyone that has helped make this process smooth....THANKS GUYS!

5.0
Verified Homeowner
Sebring, FL, on Sep 15, 2025

Out initial salesperson was outstanding! He was helpful, friendly and knowledgeable. Our closing agent...not so much.

3.3
Verified Homeowner
Prescott Valley, AZ, on Sep 14, 2025

Contract part was good, but the move-in was definitely not. The walk-through was a chaotic mess - the house was dirty inside, the landscaping wasn't done. The house exterior wasn't even painted till 2 days before the scheduled walk-through. There was a woeful lack of communication regarding our walk-through. The onsite managers were not prepared for our arrival; however, they did try their best to rectify the situation, and apologized for the mix-up. [name removed] and [name removed] have been very attentive to each and every item on our punch list of things to be fixed (and there were a number of items.) The thing we were most disappointed in was the sloppiness of the trades - numerous messes and dirt that nobody took the time to clean up.

4.1
Verified Homeowner
Ocala, FL, on Sep 14, 2025

Communication

4.1
Verified Homeowner
Kingman, AZ, on Sep 13, 2025

Very clean home to tour around. Very well layout or plan.

5.0
Verified Homeowner
Elizabethtown, KY, on Sep 12, 2025

This is a tough one... can't think of anything that was "bad".. nothing is perfect but I must say overall the process was seamless.

5.0
Verified Homeowner
Athens, AL, on Sep 11, 2025

Most of the process was easy and helpful. We had a problem getting answers toward the end trying to get some of the paperwork done for closing. Not all of it was century’s fault but I had to be pretty persistent to get some answers when needed.

4.4
Verified Homeowner
Cottonwood, AZ, on Sep 11, 2025

The initial interaction with the online sales could have been better executed. Meaning when I put my name on the interest list, I was not contacted until the day before the homes went on sale. It would have been nice to have more notice. Everyone we were in contact with after that was great.

5.0
Verified Homeowner
Welaka, FL, on Sep 11, 2025

It started off great, everyone was on the same page. It was once it started getting closer to the Closing day is when, I was adamant about receiving HOA information (which is still in the air at this point), was given everyone's phone number/email that does not reach anyone. The other issue was with the loan process. [name removed] understand the week before closing is when we all information is asked for the underwriter, the information that were being asked for, were in tandem with items that were sent a month prior, which caused me to pay more money out of pocket at closing. While it was not much out of pocket, it was an inconvenience when we were told nothing will be needed out of pocket. I have noticed there was lack of communication as well to know what was going on.

4.7
Verified Homeowner
Union, SC, on Sep 11, 2025

It was great and nice people

5.0
Verified Homeowner
Palm Coast, FL, on Sep 10, 2025

EVERYTHING WAS TO MY SATISFACTION

5.0
Verified Homeowner
Bullhead City, AZ, on Sep 10, 2025

I liked the whole experience. No issues.

5.0
Verified Homeowner
Southgate, MI, on Sep 10, 2025

Worked with [name removed] for initial questions and all the way through Move-in. [name removed] was fantastic and was able to answer questions and provide me with decision making information while I was 7 hours away from the house being built. I was able to have accurate information that correlated to how I viewed the house. Big thank you to [name removed].

4.9
Verified Homeowner
Ft Mohave, AZ, on Sep 10, 2025

Just enjoying the feeling of the first time buying a home/new hime

5.0
Verified Homeowner
Milan, MI, on Sep 10, 2025

The quick responses to everything! I had so many questions & [name removed] was so responsive & kind! [name removed] was great too with the walk-through & even a door issue upon moving in!

5.0
Verified Homeowner
Coolidge, AZ, on Sep 10, 2025

I liked how easy everything was and I really liked that what we were told is exactly what we received.

5.0
Verified Homeowner
Dudley, GA, on Sep 09, 2025

Closing date having to be changed.

5.0
Verified Homeowner
Vine Grove, KY, on Sep 09, 2025

It seems to take a long time for the centrist side to send the contract to my lender.

4.9
Verified Homeowner
Linwood, NC, on Sep 09, 2025

Everyone was great to work with [name removed], [name removed], [name removed] and [name removed] were all great. Answered all my questions throughout the process

4.5
Verified Homeowner
Kingman, AZ, on Sep 09, 2025

The sales rep. He pretty much excluded our agent in about 90 percent of the correspondence unless pushed and never sent her a copy of the contract for her to look over so we could discuss it. For the most part the only way she knew anything that was going on was after I forwarded the emails to her. It just seemed like everything was push to get it done from a contract standpoint. We felt like if we didn't sign right now someone else was ready to buy it.

4.3
Verified Homeowner

Builder Profile

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.