Homebuilder Ratings & Reviews

Century Complete Reviews

4,023 Homeowner Reviews Completed Jan 2025 - Jul 2026

Overall Satisfaction

4.7
Customers' overall satisfaction
4.7
Customers' willingness to refer our communities to their friends and family

Location Map

 

Satisfaction Ratings by Location

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Ocala, FL, on Jul 20, 2026

my purchase was really easy, my realtor and the team from century help me a lot, thanks.

5.0
Verified Homeowner
Memphis, IN, on Jul 20, 2026

The inability to customize any facet of the house has caused a great financial burden after the completion of my home, as my elderly mother-in-law requires accessibility items that could have been included in construction instead of incurring tens of thousands of dollars of additional debt to tear out and replace items that we never wanted and she cannot use safely.

4.1
Verified Homeowner
Childersburg, AL, on Jul 20, 2026

Nothing

5.0
Verified Homeowner
Jackson, GA, on Jul 19, 2026

Nothing

5.0
Verified Homeowner
Sahuarita, AZ, on Jul 18, 2026

Everyone at Century Complete was kind and helpful throughout the process--[name removed] in sales, [name removed] and [name removed] in construction, and everyone else across this enterprise. Glad we chose Century to purchase our house from--we are delighted to move into our home.

5.0
Verified Homeowner
Palm Bay, FL, on Jul 18, 2026

It was easy and smooth

4.1
Verified Homeowner
Lanesville, IN, on Jul 17, 2026

I will start with the positive side of purchasing our home. The construction manager, [name removed], was AMAZING!! Honestly, he was the only “real” person we spoke with. He made us feel like real people who were purchasing their first home, not just another number for their sales for the month. He was very informative and kind and helpful. We appreciated the help he provided us immensely. As a young couple purchasing their first home, he provided much needed information and reassurance in the process. The purchasing process was something out of a nightmare. [name removed] was pushy and uninformative. He threatened us with fees when we didn’t want to use his preferred lender, he rushed us and pushed us to close in 18 days (which is impossible if you have experience and know how home buying works) just to add numbers to his sales for the end of the June quarter. We think he was the opposite of warm and cozy and very much is a stereotypical sales representative. He wanted the commission and the sales numbers for the house. He didn’t care how uncomfortable it made us feel, he didn’t care that we were stressed 24/7, trying to submit documents within minutes so we were not penalized. Once we obviously missed our June closing date, he was in no rush to continue along with our home buying process. We felt like we were constantly working on [name removed]’s timeline alone, with absolutely NO consideration for us as buyers, the bank or even the USDA, who was approving our loan. I would not recommend him speaking with buyers directly. Immediately after reserving our home on the website, he put us in a group chat with our realtor. I personally think this added IMMENSE stress to us as buyers. He should have spoken directly to our realtor from the get-go, as you would when purchasing any other house. I would be happy to provide any screenshots and proof of conversations we had with [name removed] where he ran us in circles, never fully answered any of our questions and continuously threatened us with fees (which I know are in the contract; however they only came up when we weren’t moving fast enough to close in June, in 18 days like he wanted). We don’t run your company, but if we did, we would hire someone who is WAY more "for the people" and not for his numbers to meet his monthly or quarterly quota. I hate to think that he has made other couples or families feel this way. Buying a home is a special, personal experience and he made it feel like purchasing milk at the store. I would NEVER recommend to my friends and family to purchase from Century Complete, based on the sole fact they would have to converse back and forth with [name removed] to purchase their home. We absolutely adore our new home; it is perfect for us. However, [name removed] did not recommend the home, show us the home, nothing. We found it on Zillow and toured it. All he did for us was cause headaches, stress and fear.

3.7
Verified Homeowner
Coolidge, AZ, on Jul 16, 2026

I had a great experience from start to finish. The entire process was smooth, organized, and easy to understand. Everyone was friendly, professional, and always willing to answer my questions. They made buying my first home a positive experience, and I truly appreciate all of their help. I would definitely recommend Century Complete to others.

5.0
Verified Homeowner
Jackson, GA, on Jul 16, 2026

[name removed] was professional, communicative, and kept the project moving smoothly from start to finish. The workmanship was completed to a high standard, and he took the time to explain each stage of the process and answer questions along the way. The site was kept tidy, deadlines were met, and the finished result looked great. Loved the house warming gifts

5.0
Verified Homeowner
Bullhead City, AZ, on Jul 16, 2026

Loved it

5.0
Verified Homeowner
Macon, GA, on Jul 16, 2026

contacto agil y concreto con los funcionarios de la constructora

5.0
Verified Homeowner
Elizabethtown, KY, on Jul 14, 2026

[name removed] was AMAZING!! She kept me up to date every step of the way. It was a pleasure to work.with her.

5.0
Verified Homeowner
Hartwell, GA, on Jul 14, 2026

I liked the dedication to excellence demonstrated by [name removed]. His passion for building quality homes was evident as he walked us through our new home and shared building details and patiently answered all of our questions. I disliked the total lack of customer service from [name removed] and [name removed].

2.2
Verified Homeowner
Ocala, FL, on Jul 13, 2026

Century Complete didn't match my standard of customer service satisfaction. Before going under contract the written price offer packages were misleading, when saying that the higher price would have LVP flooring as an upgrade, but that is Century's standard. Communication is slow and less attentive once you separate the house, information is not fully explained, as their step by step process and what to expect from them, nor their timelines for certain things to take place like private home inspection. Century Complete claims to be a first time homebuyer company but that is a lie, because a first time homebuyer needs information, guidance and what to expect in the process from the building company. That was never done. The appointed contact for home inspection and closing agent, Ms. [name removed], was not only unresponsive, she was trying to violate my right to conduct the home inspection prior to closing because according to her, the time limit for asking for one was prior to the Orientation Walk but that was neither explained nor I signed any acknowledgement of it in any of the Addendums. If the house wasn't ready for me to walk at a prior time, was it really ready for a home inspection? I don't think so, but better yet, according to the builder it wasn't. Also, neither Ms. [name removed] or any other closing agent nor a representative from the title showed up at the closing to explain the paperwork that I had in front of me to sign. Only a Notary Public that never explained anything was at the closing, was very rushed and didn't even know what each document was. The documents were incomplete at the moment of closing. Well, needless to say the worst experience in a closing. And I have been present in 3 other closings, none were mine but everything was explained, closing agent, title agent and notary public present to have everything completed in person, everything explained as they signed and the new homebuyer walked out with the Warranty Deed, the ALTA and Survey, and all closing documents, 2 copies signed in person at the moment of closing. There was a sales consultant at the model home in [name removed] Oaks, Mr. [name removed], after seeing the lack of closing agent and title, he made himself available for any doubts I had, and was doing "damage control" as a representative of the Century brand. Sadly he wasn't wasn't my sales agent. Consider my recommendation for Mr. [name removed] to train your other Century sales agents, because not even Mr. [name removed] was a responsive manager. Century Complete should strive for more than being a building company, should strive to be The Building Company that everyone goes to not only for your houses but because you offer the best customer service, committed to delivering satisfaction to your buyers, because you care about your product and not only for the sake of selling, and that will show through every single one of the people who works for Century Complete. Right now, the standard of quality of work from sales agents, closing agents and title is very low. Thankfully, Century Complete have good builders, Mr. [name removed] was great on my Orientation Walk and Final Walk, and Mr. [name removed] and Mr. [name removed] coordinated and respected my right to perform the home inspection prior to closing. Currently, I am working with Ms. [name removed], from the warranty department to fix the little things here and there that need to be fixed construction wise. Ms. [name removed] has been the best representation of the Century Complete brand due to her outstanding customer service satisfaction, and high communication and organization skills. And last but not least, the loan officer, Ms. [name removed] from Inspired Home Loans was exceptional! She kept me informed and explained everything step by step and guided me through the whole process from the loan perspective. Thanks to Ms. [name removed], I didn't back down from the purchase, and the transaction was completed. There is definitely room for improvement, probably customer service satisfaction workshops can help but those who were responsible, responsive, willing and able to guide and make information more accessible to me, the buyer, are truly who should continue to represent the Century Complete brand, I would be proud to have them if it was my company.

3.5
Verified Homeowner
Kingman, AZ, on Jul 13, 2026

Things were as promised and they were all very helpful.

5.0
Verified Homeowner
Hastings, FL, on Jul 13, 2026

I disliked the miscommunication between builder rep, in house lender, and realtor. There were things being discussed without my knowledge, for example, the appraisal was done and appraised lower than selling price. This information was not disclosed to me, but instead to my realtor by the builder. Then I noticed it on some of the loan documents and questioned it. This was frustrating because it impacted closing costs, making it difficult to determine how much to wire to title. Also, I understand the process is pretty straight forward between all buyers. However, throughout this process, no one communicated and walked us through in detail of the process. Being that we’re first time home buyers, all parties should explain and provide context on all areas of the process. But instead, we were hounding down information from all areas to answer questions.

2.3
Verified Homeowner
Lake Hamilton, FL, on Jul 12, 2026

The personal that gave me the tour was in Spanish which is my primary language, the closing was online i did it from the comfort of my home. Very convenient.

5.0
Verified Homeowner
Kingsford Heights, IN, on Jul 12, 2026

The process was easy and smooth. There was an open communication line for any questions that arose.

4.6
Verified Homeowner
Ocala, FL, on Jul 12, 2026

I have absolutely no complaints, I Loved the smooth ride and promptness! Thank You [name removed]

5.0
Verified Homeowner
Jacksonville, FL, on Jul 12, 2026

Purchasing my first home with Century Complete has been an exciting milestone. Although I chose to finance through an outside lender because I received a better offer, I have appreciated the opportunity to purchase my home. There have been a few areas where I believe the post-closing experience could be improved. To date, I am still waiting to receive my mailbox key. I was told someone would contact me shortly after closing to follow up and answer any questions, but that call has not happened. Instead, I have had to reach out myself regarding the mailbox key and a few other concerns. I also contacted the HOA but did not receive a return call. On a positive note, the builder promptly came out to address an issue with my garage, and the electrician responded quickly to a concern I had about the electrical outlets. I also appreciate the kindness of a neighbor who has helped me navigate some of the questions that naturally come with being a first-time homeowner. Overall, I am thrilled to own my very first home and grateful for this opportunity. While the experience has been exciting, it has also been a bit overwhelming because there is so much information to absorb as a first-time buyer. I am still looking forward to receiving the follow-up call that was promised, as I believe it would help answer remaining questions and make the transition into homeownership even smoother.

4.5
Verified Homeowner

Builder Profile

Century Complete logo
info@centurycommunities.com

Part of Century Communities, one of the nation's leading homebuilders, we're proud to offer quality and affordable new homes in desirable markets throughout the country—available through our groundbreaking and convenient online homebuying experience.

Request More Info

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.