Homebuilder Ratings & Reviews

Century Complete Reviews

4,518 Homeowner Reviews Completed Aug 2023 - Feb 2025

Overall Satisfaction

4.7
Customers' overall satisfaction
4.6
Customers' willingness to refer our communities to their friends and family

Location Map

 

Satisfaction Ratings by Location

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Belleview, FL, on Feb 20, 2025

The Construction Manager [name removed] is great, he made sure to explain everything n details and answer all our questions. The Title Company was a little unorganized and delayed in responding to emails but eventually came through.

4.6
Verified Homeowner
Arizona City, AZ, on Feb 20, 2025

Most liked thing was my representative meeting me to tour my home and teach me about how to take great care of our home. Least liked thing has been the temperature of our hot water, we would like it to be warmer and plan to work with our representative to achieve this.

4.9
Verified Homeowner
Punta Gorda, FL, on Feb 19, 2025

The friendly service

5.0
Verified Homeowner
Palm Bay, FL, on Feb 18, 2025

It was a very quick process, mostly smooth. Everyone was extremely nice, knowledgeable and helpful throughout the process. We always felt heard and that our questions were answered.

4.9
Verified Homeowner
Toccoa, GA, on Feb 18, 2025

Builder [name removed] was great, He kept all his promises and handled everything with a smile on his face. The process of buying the house was easy. The only problem is that the air conditioner's air duct is inside the house and there is an incredible noise, Insulation should have been done here. Thanks

4.7
Verified Homeowner
Bullhead City, AZ, on Feb 18, 2025

[name removed] was very helpful with any questions or concerns that I’ve had. He has been delightful!

5.0
Verified Homeowner
Punta Gorda, FL, on Feb 18, 2025

We are satisfied with the purchase for the most part but when we moved in we noticed that some basic things were missing such as a toilet paper holder and a place to put a towel in the bathroom. Also, there is not like a separate light for the kitchen; you basically have to turn on all the light in the living room in order to have light in the kitchen as well.

4.8
Verified Homeowner
Athens, AL, on Feb 18, 2025

I loved how well [name removed] communicated with my wife and I. I disliked our first lender, Inspire. However, [name removed] and North [name removed] were great to us!

4.6
Verified Homeowner
Vero Beach, FL, on Feb 18, 2025

Everything was great besides the well water contamination that stopped us from closing on time. It was remedied though by century! Though we were promised a final walk through of our home for cleaners but no one cleaned at the end. Other than that everything else worked out so far.

3.7
Verified Homeowner
Coolidge, AZ, on Feb 17, 2025

Our sales rep, [name removed], was always quick to answer any questions and was amazing at walking us through the process. Our closing representative, [name removed], has been in contact several times to check in and see how we are doing and to keep us know he is there for us. 10/10 for both guys!

4.9
Verified Homeowner
Casa Grande, AZ, on Feb 17, 2025

Client service Very helpful and understanding

5.0
Verified Homeowner
Casa Grande, AZ, on Feb 17, 2025

Century representing were very helpful

5.0
Verified Homeowner
Meridianville, AL, on Feb 15, 2025

I like that Century Complete takes the house you picked out off the market (pending) so you don't have to worry about someone else getting it until you can see if you qualify.

5.0
Verified Homeowner
Fort Mohave, AZ, on Feb 15, 2025

My contact with builder rep was great. The excitement of buying a home was great and you kind of overlook small details. Now that I am in my home, there are challenges and details I didn’t think about. I am happy with my home overall.

4.7
Verified Homeowner
Vero Beach, FL, on Feb 15, 2025

In general things went smoothly and everyone was helpful. One thing I would say for the team would be customers need to know ahead of closing they will need to set up their own mail box and set up their mail with the post office. I currently still am not recognized through the post office while it’s processing.

4.9
Verified Homeowner
Baton Rouge, LA, on Feb 15, 2025

It’s brand new!

5.0
Verified Homeowner
Newport, MI, on Feb 15, 2025

The loan process was sort of tedious, but understandable.

4.9
Verified Homeowner
Vero Beach, FL, on Feb 14, 2025

Everyone I spoke to was very helpful and easy to communicate with. From the lender to the builder, I was very impressed with the customer service. The only thing I was not too excited about was that our home was not ready until several hours after closing. [name removed] was very apologetic and worked to get it completed as soon as he could. Still having a few issues with electric but everyone has been very helpful with that process as well. I never feel like I am getting the run around. Constantly in communication. This is very appreciated.

5.0
Verified Homeowner
Chipley, FL, on Feb 14, 2025

[name removed] and [name removed] from the start were very thorough with details, constant questions and support. We have been impressed with the expertise and work ethic of everyone involved. It has gone smoothly with us feeling less stressed and very appreciative of the caring and dedication helping us purchase our house.

5.0
Verified Homeowner
Kingsford Heights, IN, on Feb 14, 2025

The ease of the process and daily coordination with all the different pieces.

4.5
Verified Homeowner

Builder Profile

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.