Homebuilder Ratings & Reviews

Century Complete Reviews

4,325 Homeowner Reviews Completed Sep 2024 - Mar 2026

Overall Satisfaction

4.7
Customers' overall satisfaction
4.7
Customers' willingness to refer our communities to their friends and family

Location Map

 

Satisfaction Ratings by Location

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Vine Grove, KY, on Mar 25, 2026

At the time, I did not like the pace of the process, but I feel differently now.

4.9
Verified Homeowner
Salisbury, NC, on Mar 25, 2026

[name removed] did a great job

5.0
Verified Homeowner
Greenville, NC, on Mar 24, 2026

My first night on my new home. The sewer drain backed up and flooded my downstairs. The plumber who installed our plumbing forgot to remove the balloon to test the pipes so all of the sewage water was just floating on my downstairs floors and garage. They had to cut a large whole in my driveway to access the sewer line and have yet to fix my driveway from where they cut it. My house has also not been completed fixed since they ripped out all of my front floors due to the flood. I am very disappointed in the situation. We had been here for almost a month with a front all that has been under construction.

1.1
Verified Homeowner
Hastings, FL, on Mar 24, 2026

We liked how available everyone was whenever we had questions and the happy and positive attitude they had when helping us.

4.9
Verified Homeowner
Bullhead City, AZ, on Mar 24, 2026

The only downfall was a lot of different submission requests

5.0
Verified Homeowner
Arizona City, AZ, on Mar 23, 2026

No middle man. Straight cut deal. No hiccups

5.0
Verified Homeowner
Lehigh Acres, FL, on Mar 23, 2026

My water system

4.5
Verified Homeowner
Valparaiso, IN, on Mar 21, 2026

Nothing at all. Everything was great.

5.0
Verified Homeowner
Belleview, FL, on Mar 21, 2026

After signing the new contract, I was given the new code for access. The code did not work. Reached out to a few people. Was told that the keys were on the hose bib but after looking, they weren't there. Was given a different code and that too did not work. Waited an hour in the rain before someone showed up only to realize that the back sliding door had been left open.

4.8
Verified Homeowner
Kingman, AZ, on Mar 21, 2026

good experience throughout whole experienece

5.0
Verified Homeowner
Chipley, FL, on Mar 21, 2026

[name removed] and [name removed] having people there in person.

5.0
Verified Homeowner
Arizona City, AZ, on Mar 20, 2026

How fast the whole process was.

5.0
Verified Homeowner
Memphis, IN, on Mar 20, 2026

Ease of working with everyone from sales counselor, title company, on site project manager [name removed]

5.0
Verified Homeowner
Supply, NC, on Mar 20, 2026

easy simple process, it was not confusing to purchase home.

4.9
Verified Homeowner
Ft Mohave, AZ, on Mar 18, 2026

[name removed] was very through when showing me things in the home. Including things to watch for and routine maintenance.

4.7
Verified Homeowner
Jackson, GA, on Mar 17, 2026

Everything went well

4.9
Verified Homeowner
Valparaiso, IN, on Mar 17, 2026

Early in the process, we received verbal information regarding the Purple Tag promotion that later turned out to be inaccurate. This created confusion and uncertainty about moving forward with the purchase. When we attempted to clarify the situation and requested to work with a different sales representative in order to reset communication and ensure a smoother experience, that request was not accommodated. Throughout the building process there were ongoing gaps in communication regarding updates and expectations. At times, responses from the sales team felt dismissive rather than proposing any time of solution. When we escalated our concerns to leadership, the feedback we received suggested that the issue was simply that we would never be satisfied, which was discouraging to hear. To be clear, we expressed multiple times that we truly love the home, the floor plan, and the community. Our concerns were never about the home itself, but rather about the level of customer service and communication we experienced during the process. I am only leaving these concerns and comments in hopes that a serious evaluation takes place within your Sales Team. I hope that process improvement plans can be taken place as I would love to refer my friends and family to join us in this community. However, I wouldn't feel comfortable doing so based off my personal experience.

3.4
Verified Homeowner
Kingsford Heights, IN, on Mar 17, 2026

Easy experience. User friendly and fast.

5.0
Verified Homeowner
Kingman, AZ, on Mar 16, 2026

We were anxious to move in but because of our sale of our property in Lake Havasu it was the longest escrow experience.

5.0
Verified Homeowner
Macon, GA, on Mar 16, 2026

Seamless online process

5.0
Verified Homeowner

Builder Profile

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.