Homebuilder Ratings & Reviews

Century Complete

Michigan W

45 Homeowner Reviews
Oct 2023 - Apr 2025

Overall Satisfaction

4.5
Customers' overall satisfaction
4.2
Customers' willingness to refer our communities to their friends and family

Michigan W Communities Map

 

Community Satisfaction Ratings

  • Meadowood Estates

    3.7

    Michigan W - 7 Homeowner Reviews

  • Muirfield

    4.8

    Michigan W - 4 Homeowner Reviews

  • River Oaks

    4.8

    Michigan W - 22 Homeowner Reviews

  • The Reserve at Rivertown

    4.5

    Michigan W - 9 Homeowner Reviews

  • Woodridge

    3.6

    Michigan W - 3 Homeowner Reviews

Builder Profile

Part of Century Communities, one of the nation's leading homebuilders, we're proud to offer quality and affordable new homes in desirable markets throughout the country—available through our groundbreaking and convenient online homebuying experience.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less

Most Recent 20 Comments From Michigan W
Purchase Experience Testimonials from Real Homebuyers

Watervliet, MI, on Mar 10, 2025

Everything went very smooth

5.0
Verified Homeowner
Watervliet, MI, on Mar 09, 2025

I started my process with [name removed] and it started a little rocky I felt very pressured and rushed and was given information that wasn’t accurate. Towards the end of the process my contact person changed we didn’t have to have much communication. [name removed] was no my contact but also was extremely helpful. I met with [name removed] for our walk through and he was very thorough and has been very helpful. We do love our home!

4.3
Verified Homeowner
Watervliet, MI, on Mar 06, 2025

everyone was so helpful, and wonderful to work with!

5.0
Verified Homeowner
Wyoming, MI, on Feb 19, 2025

[name removed] your construction manager is amazing. I felt that because I went with an outside lender that the realtor for century and closing person made it as difficult as possible for a smooth closing. Century was sending items needed for closing at 2pm the day prior to closing then placing immense pressure on my lender and myself to close. I felt penalized for not going with your preferred lender. My lender got me almost a full percentage point interest less. I also had to go to closing with a feverish 3 year old because it was threatened to charge me $6,00 of my purchase price if I didn’t make the closing date. It felt very unfriendly from the closing side. There was a lot of inconsistent information and communication breakdown. I shared some concerns with your realtor, but I felt she played nice with me and said one thing then would do another. It felt like a game when this is supposed to be a happy experience buying a home. Some of my appliances arrived hours after I closed, which was not communicated to me. The appliances damaged the wall and [name removed]’s broke a part of the dryer. [name removed]’s hasn’t been back, but [name removed] fixed it temporarily (or maybe permanently…I don’t exactly know). Either way I’m completely comfortable with [name removed] and trust him. [name removed] is extremely detailed and meticulous. Even now being in the neighborhood, I can see him working very hard. He’s a huge asset for your team.

3.0
Verified Homeowner
Wyoming, MI, on Feb 07, 2025

Communication

4.9
Verified Homeowner
Watervliet, MI, on Dec 31, 2024

I appreciated the fact that the team was in frequent communication and ensured that I had my questions answered. [name removed] and [name removed] especially went the extra mile in regard to answering Questions at any given moment and explaining new concepts for me.

5.0
Verified Homeowner
Wyoming, MI, on Dec 30, 2024

Nothing

5.0
Verified Homeowner
Watervliet, MI, on Dec 26, 2024

I liked the communication. [name removed] [name removed] really helped me and answered all my questions for me.

5.0
Verified Homeowner
Watervliet, MI, on Dec 06, 2024

They sat on the appraisal until 3 days prior to closing. Appraisal came back $10k less than listed price. Due to the contingency of the sale of our house, we had no choice but to pay the difference

4.6
Verified Homeowner
Watervliet, MI, on Nov 20, 2024

Easy process. Inspection setup was not ideal which lead to no inspection which I wasn’t thrilled about.

4.9
Verified Homeowner
Watervliet, MI, on Oct 24, 2024

Until now its all good. But there still correction on the house that I am waiting. Hope I keep my oponion.

4.9
Verified Homeowner
Watervliet, MI, on Oct 24, 2024

We did not experience anything that we were unsatisfied with. It was a well structured process.

5.0
Verified Homeowner
Watervliet, MI, on Oct 21, 2024

Sales rep was easy to get ahold of to answer questions. The construction manager also has gone above and beyond.

4.7
Verified Homeowner
Watervliet, MI, on Sep 24, 2024

Honestly no complaints. The few things that came up were quickly taken care of, and completely understandable occurrences

4.9
Verified Homeowner
Watervliet, MI, on Aug 16, 2024

We loved how fast the process was.

5.0
Verified Homeowner
Watervliet, MI, on Aug 01, 2024

Fast and easy

5.0
Verified Homeowner
Watervliet, MI, on May 10, 2024

[name removed] was super responsive. Same with [name removed].

5.0
Verified Homeowner
Lawton, MI, on May 05, 2024

Timing was a bit hectic but overall got it done

3.8
Verified Homeowner
Watervliet, MI, on Apr 13, 2024

Nothing

4.9
Verified Homeowner
Kalamazoo, MI, on Apr 05, 2024

Incompetence. Delays, not follow the contract. Arrogance of the VP of sales.

2.3
Verified Homeowner