Homebuilder Ratings & Reviews

Century Complete

Jacksonville

145 Homeowner Reviews
Sep 2022 - Mar 2024

Overall Satisfaction

4.2
Customers' overall satisfaction
3.7
Customers' willingness to refer our communities to their friends and family

Jacksonville Communities Map

 

Community Satisfaction Ratings

  • Callahan Crossing

    4.6

    Jacksonville - 31 Homeowner Reviews

  • Heritage Oaks

    4.0

    Jacksonville - 36 Homeowner Reviews

  • Live Oak Golf & Country Club Estates

    4.4

    Jacksonville - 15 Homeowner Reviews

  • Old Town Crossing

    3.2

    Jacksonville - 3 Homeowner Reviews

  • Palm Coast

    3.3

    Jacksonville - 2 Homeowner Reviews

  • Palm Coast Signature

    4.5

    Jacksonville - 20 Homeowner Reviews

  • River Hill

    3.9

    Jacksonville - 28 Homeowner Reviews

  • Winding River

    3.8

    Jacksonville - 8 Homeowner Reviews

  • Woodlands

    4.3

    Jacksonville - 2 Homeowner Reviews

Builder Profile

Part of Century Communities—a top-10 US public homebuilder—Century Complete allows you to purchase a quality new home through an innovative online experience. Plus, streamlined finishes and floor plans mean you get your dream home quicker and at a more affordable price point!

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 20 Comments From Jacksonville
Purchase Experience Testimonials from Real Homebuyers

Welaka, FL, on Mar 19, 2024

I liked the constant and open communication with our sales agent and the builder. There were some hiccups, but they seemed to be on top of it.

4.8
Verified Homeowner
Crescent City, FL, on Mar 05, 2024

nothing

5.0
Verified Homeowner
Callahan, FL, on Feb 10, 2024

Trouble with HOA responding back on mailbox issue and found inside home defects

4.3
Verified Homeowner
Palm Coast, FL, on Feb 06, 2024

honestly I can't think of anything, everyone was very helpful.

4.9
Verified Homeowner
Crescent City, FL, on Feb 04, 2024

Loan officer through inspire ([name removed]) lacked communication She did not do her due diligence in helping me understand my loan estimate nor making me comfortable with my purchase The little information given to me was either wrong or prematurely given. My realtor was not given any knowledge of where I stood throughout the process & also had the hardest time getting in contact with her. Dates were inaccurate & therefore everything felt rushed because it had to be done last minute

4.3
Verified Homeowner
Macclenny, FL, on Jan 21, 2024

I haven’t even be able to fully move in awaiting for the floor in the living room to be fixed.

2.1
Verified Homeowner
St. Mary's, FL, on Jan 19, 2024

Original in house mortgage officer was unhelpful, however the re-assigned officer, [name removed], was extremely helpful and very kind.

4.9
Verified Homeowner
Welaka, FL, on Jan 15, 2024

[name removed]-building manager was very helpful and informative!

4.6
Verified Homeowner
Crescent City, FL, on Jan 13, 2024

I appreciated that most people were friendly. However, there were times when some individuals weren't as friendly.

4.4
Verified Homeowner
St. Mary's, FL, on Jan 08, 2024

Completion date changes, linoleum flooring (we thought they were installing plank flooring like in [name removed], SC) and the cabinets are cheap looking. Our Century Complete contact [name removed], was great at answering questions. [name removed] is great. We loved our Inspire loan person [name removed]. However, if anyone asked us to recommend getting a mortgage thru Century Complete we would tell them no. The $6000 closing cost Century paid was not worth the hassle. The request for the same paperwork, having to explain why we were moving, how we paid a bill, etc. We will never recommend McMichael & Gray to anyone. The notary who did our closing was great. But it would have been nice to have a Century Complete or McMichael & Gray representative at the actual signing. We should have used Rocket Mortgage or our previous mortgage company.

4.6
Verified Homeowner
Palm Coast, FL, on Jan 05, 2024

The overall experience was positive, however, there was some disorganization before closing, stemming from miscommunication between the various parties engaged in the sales process.

4.6
Verified Homeowner
Callahan, FL, on Jan 05, 2024

I asked the building foreman, [name removed], to do a bunch of repairs that the home inspector found. I was told they were done. I asked him to send photos but he didn't. Then I asked the sales counselor, [name removed], to double-check on the repairs for me because if the property manager's photographer finds problems they will charge me to come back. She found that they had not fixed a leak in the water heater and a door with chipped paint had not been repainted as promised.

4.3
Verified Homeowner
Macclenny, FL, on Jan 05, 2024

The process was easy and with the assistance of my realtor and the sales Rep ([name removed]), I was always up to date on what was going on and what the next steps were.

4.8
Verified Homeowner
Callahan, FL, on Dec 27, 2023

Every step of the process was great. I can’t think of anything that I disliked.

4.7
Verified Homeowner
Callahan, FL, on Dec 22, 2023

It was an easy process and felt well informed along the way.

5.0
Verified Homeowner
Crescent City, FL, on Dec 21, 2023

We had some trouble with communication for a while, but that was finally resolved. [name removed], construction oversite here at Live Oak Estates in Crescent City, has been SUPER helpful and has kept his word every time. [name removed] is a very nice guy, but doesn't follow through on what he says. That was very frustrating. We believe it's not [name removed]'s fault. We sincerely believe he has too much responsibility and can't keep up with all that he needs to. If the house was not such a good price, we would've definitely looked elsewhere because of the frustration of not getting responses to our inquiries and call backs as promised.

4.2
Verified Homeowner
Crescent City, FL, on Dec 16, 2023

The communication was pretty terrible both with us and internally. No one was updated or knew what stage we were in. I had to call people constantly to update them and make sure everything was okay. Once I was able to have a conversation with team members, they were quick to provide solutions, but I was shocked that it took me intentionally calling all parties to keep things moving. After we saw the home for the first time and began the process with our lender, I did a serious deep dive into Century Complete reviews and feedback, as I was very concerned that the home quality would reflect the terrible communication and disorganization of the frontend. It was my relator and the reviews that convinced me to continue moving forward, but I was very close to continue looking for homes due to the issues we were having. I want to mention too that from the first walkthrough to the final walkthrough nothing that we discussed had been completed on the house. Thankfully it was all cosmetic items, but it was disappointing and frustrating. [name removed] was SO incredibly helpful and was quick to answer all question on the lending side. [name removed] was a breath of fresh air when I was finally able to speak with her on the phone. [name removed] and [name removed] have been nothing but helpful onsite - even after we moved in.

3.4
Verified Homeowner
Callahan, FL, on Dec 13, 2023

The initial contact person was very nice. However, when asked many questions she said "i do not know". A lot of emphasis was placed on the final walk-thru and inspection. The final inspection and final walk thru was a joke. The gentleman, was very nice but it was super informal and I did not like the professionalism displayed. But lots of emphasis was placed on this survey and how [name removed]'s bonus depended on it.

3.5
Verified Homeowner
Palm Coast, FL, on Dec 08, 2023

All was great!

5.0
Verified Homeowner
Palm Coast, FL, on Dec 02, 2023

[Translated from ES] The attention

4.9
Verified Homeowner