Homebuilder Ratings & Reviews

Century Complete

Louisville

149 Homeowner Reviews
Apr 2023 - Oct 2024

Overall Satisfaction

4.4
Customers' overall satisfaction
4.1
Customers' willingness to refer our communities to their friends and family

Louisville Communities Map

 

Community Satisfaction Ratings

  • Bowles Circle

    4.3

    Louisville - 10 Homeowner Reviews

  • Coopers Cottages

    4.9

    Louisville - 9 Homeowner Reviews

  • Falcon Heights

    4.4

    Louisville - 11 Homeowner Reviews

  • Highland Meadows

    4.5

    Louisville - 20 Homeowner Reviews

  • Moonglo Estates

    4.7

    Louisville - 2 Homeowner Reviews

  • Pleasant Ridge

    4.6

    Louisville - 53 Homeowner Reviews

  • Summit Creek

    3.9

    Louisville - 35 Homeowner Reviews

  • Sunset Hills

    4.4

    Louisville - 9 Homeowner Reviews

Builder Profile

Part of Century Communities, one of the nation's leading homebuilders, we're proud to offer quality and affordable new homes in desirable markets throughout the country—available through our groundbreaking and convenient online homebuying experience.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 20 Comments From Louisville
Purchase Experience Testimonials from Real Homebuyers

Vine Grove, KY, on Oct 24, 2024

Purchase was confusing, the ad said it would be landscaped , it was not, no sod . The yard in the front is uneven and rain has really washed a lot away around the drive way. It’s just not what I hoped for, but it’s ours now, they won’t do anything to fix it. Big let down

4.1
Verified Homeowner
Charlestown, IN, on Oct 05, 2024

Everything was just fine

5.0
Verified Homeowner
Charlestown, IN, on Oct 05, 2024

I think my realtor and broker didn’t love the title company we had to work with, but aside from that, everything was great! [name removed] answered all of my questions, and [name removed] has been super helpful and was very informative during our final walk through.

5.0
Verified Homeowner
Charlestown, IN, on Oct 05, 2024

A little more phone communication would be nice.

4.9
Verified Homeowner
Charlestown, IN, on Oct 01, 2024

Everything went very well

5.0
Verified Homeowner
Elizabethtown, KY, on Sep 30, 2024

I like the communication with the builders, help with paying closing costs, I loved the idea of someone being at the home with the keys willing to walk through the home again with me . Only issue didn’t know I had to buy my own refrigerator.

4.5
Verified Homeowner
Elizabethtown, KY, on Sep 30, 2024

The whole process was stressful in itself. However, the representative of [name removed] [name removed] [name removed] was making it harder and more stressful than it should have been. The Underwriter kept asking for documentation after the fact of key milestones and check blocks. Multiple occasions didn't know if we're going to get the home due to needed paperwork to continue. Asking for information that was irrelevant to the buyer. Even at the last-minute day of close had to be postponed to the following week due to missed or unknown information of VA [name removed].

4.5
Verified Homeowner
Charlestown, IN, on Sep 15, 2024

I couldn't change anything on the house beforehand, it should be some minor changes options available, such as a refrigerator option with additional cost, kitchen cabinet colors etc. but overall, it was a very smooth transition all the way to the closing date.

4.9
Verified Homeowner
Jeffersonville, IN, on Sep 15, 2024

The purchase experience was smooth and a quick process.

4.9
Verified Homeowner
Jeffersonville, IN, on Sep 14, 2024

Every thing went well

4.5
Verified Homeowner
Charlestown, IN, on Sep 06, 2024

Communication is the key.

4.9
Verified Homeowner
Jeffersonville, IN, on Sep 06, 2024

My process was flawless. Great communication, great timing. I loved it.

5.0
Verified Homeowner
Jeffersonville, IN, on Aug 31, 2024

Everything was All parties were very nice and always communicating!

5.0
Verified Homeowner
Elizabethtown, KY, on Aug 31, 2024

My seller [name removed], was initially very understand and easy to work with. She understood my timeline for moving and assisted me with scheduling everything from walkthroughs to closing. We scheduled August 6th for initial walkthrough, August 13th for new home orientation, and August 14th for closing. I paid $200 to change my flight to be in town for the 6th and no one from Century was available to meet with me. It was roughly 5pm and my realtor took it upon herself to do he walkthrough with me and scheduled a video walkthrough with the Century representative the next day(7th). I have been in the home for roughly 2 weeks and there are still outstanding issues to be addressed from the walkthrough.

2.0
Verified Homeowner
Elizabethtown, KY, on Aug 17, 2024

No

1.5
Verified Homeowner
Charlestown, IN, on Aug 02, 2024

I like how easy the process was. I dislike the lack of communication hard to get in contact with anyone.

4.7
Verified Homeowner
Charlestown, IN, on Jul 28, 2024

I liked that we had a new home orientation and final walkthrough before moving in. I also liked that the home was cleaned before our move in.

5.0
Verified Homeowner
Memphis, IN, on Jul 23, 2024

From start to finish it was awful. My realtor was left out of everything. I was the one following up with the sales agent, closing coordinator, title company, and construction manager. Every time I talked to someone new in the process who was supposed to have received my information (closing coordinator, construction manager, etc) they always acted like they had no idea who I was and never received the proper information. The right hand never knew what the left was doing.

2.6
Verified Homeowner
Shepherdsville, KY, on Jul 20, 2024

Missing some equipment like refrigerator

4.8
Verified Homeowner
Jeffersonville, AL, on Jul 18, 2024

No grass. It’s kind of a pain with dogs.

5.0
Verified Homeowner