Homebuilder Ratings & Reviews

Century Complete

Triad

239 Homeowner Reviews
Oct 2023 - Apr 2025

Overall Satisfaction

4.5
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Triad Communities Map

 

Community Satisfaction Ratings

  • Alder Creek

    4.4

    Triad - 9 Homeowner Reviews

  • Cane Creek

    4.4

    Triad - 15 Homeowner Reviews

  • Chapel Pines

    5.0

    Triad - 2 Homeowner Reviews

  • Charleston Ridge

    4.7

    Triad - 17 Homeowner Reviews

  • Ferguson Creek Village

    4.1

    Triad - 6 Homeowner Reviews

  • Glenoaks

    4.5

    Triad - 10 Homeowner Reviews

  • Hillsdale Ridge Townhomes

    4.5

    Triad - 11 Homeowner Reviews

  • Oak Ridge - Lexington

    4.7

    Triad - 24 Homeowner Reviews

  • Old Tanyard

    4.5

    Triad - 5 Homeowner Reviews

  • Pineview

    4.8

    Triad - 2 Homeowner Reviews

  • Ridgemont Mocksville

    4.7

    Triad - 36 Homeowner Reviews

  • Scarlett Ridge

    4.2

    Triad - 1 Homeowner Reviews

  • Somerton

    4.7

    Triad - 20 Homeowner Reviews

  • Stonybrook South

    4.7

    Triad - 35 Homeowner Reviews

  • Tower Mountain Estates

    4.2

    Triad - 31 Homeowner Reviews

  • Windcrest Acres

    4.4

    Triad - 4 Homeowner Reviews

  • Windcrest Acres Phase IV

    4.3

    Triad - 11 Homeowner Reviews

Builder Profile

Part of Century Communities, one of the nation's leading homebuilders, we're proud to offer quality and affordable new homes in desirable markets throughout the country—available through our groundbreaking and convenient online homebuying experience.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 20 Comments From Triad
Purchase Experience Testimonials from Real Homebuyers

Linwood, NC, on Mar 28, 2025

Smooth sailing through the process also promptness to fix or answer any questions I have

5.0
Verified Homeowner
Snow Camp, NC, on Mar 26, 2025

No being able to negotiate the price

5.0
Verified Homeowner
Snow Camp, NC, on Mar 26, 2025

We were unable to choose our closing date, even though it was only a few days apart, which resulted in us having to pay for both the mortgage and the rent for our apartment, leading to unnecessary financial losses. Additionally, we were not allowed to select our own attorney, despite having legal assistance that we pay for monthly. We’ve heard that some of the sales consultants have expressed indifference towards whether we purchase the house or not, as someone else will likely purchase it. The sales consultants’ communication skills were lacking, and they failed to maintain effective contact with us, our realtor, or the lender. Throughout the entire purchase process, we felt that no one was truly working with us. I strongly advise against anyone considering purchasing a home through Century Complete.

3.4
Verified Homeowner
Snow Camp, NC, on Mar 17, 2025

It was a really easy process. Especially, since we used the affiliate partners for mortgage and insurance. This made it a seamless process.

5.0
Verified Homeowner
Snow Camp, NC, on Mar 03, 2025

The ease of the entire experience

4.7
Verified Homeowner
Snow Camp, NC, on Feb 02, 2025

[Translated from ES] I liked that everything was easy... without a lot of paperwork. And above all, I got expenses for the closing of my house 🏡 It was a very nice experience.

5.0
Verified Homeowner
Advance, NC, on Jan 21, 2025

I love the home but not happy with my the customer service I’ve received. Did my first walkthrough and pointed out ALL issues that needed to be addressed along with the mud on the rugs etc. I was advised that on my FINAL walkthrough everything that needed to be fixed would be complete by the final walkthrough. Final walkthrough I came in and NOTHING WAS TOUCHED or addressed. I’m still waiting on the cabinets to be replaced and fixed. I closed on 12/31 and moved in officially on 1/15/25 and NOTHING was addressed of fixed. I asked the construction manager [name removed] regarding the fixes and cabinets and I’m still getting the run around I’m NOT HAPPY AT ALL I feel like I was only a commission check for everyone now that I’m here NO ONE is taking my concerns seriously anymore

2.7
Verified Homeowner
Snow Camp, NC, on Jan 19, 2025

Everything was good

4.8
Verified Homeowner
Advance, NC, on Jan 17, 2025

Cons: After purchasing 7 homes in past 40+ years, this was the worse experience we have ever had. Information was very inconsistent from different parties. Purchase agreement forced us to give up the right to choose an attorney as allowed by NC law. Pros: We were able to visit other "like" communities close by to tour finished homes. Sales person ([name removed]) was very responsive and communicated well. Finished quality of the home was less than expected. Very poor finished product details. Lots of issues like caulking, paint (very thin coat), mud lines, final cleaning was not professional and poorly done.

3.3
Verified Homeowner
Snow Camp, NC, on Jan 13, 2025

I received pre-approval from multiple companies. However, I really enjoyed the loan process with inspire specifically how laid out the steps are and the communication with [name removed]. I believe [name removed] did a good job with the house but communication about delays resulted in significant stress. [name removed] and his manager tried to reduce stress by giving me updates but it was already a stressful situation. Additionally I liked how I was able to get everything from insurance to surveys with Century. Lastly, I thought the home orientation and final walkthrough went very well.

3.7
Verified Homeowner
Snow Camp, NC, on Jan 13, 2025

I felt like the person who was my contact with century I never heard from. I was more connected to my loan officer who communicated well. I had minimal updates and it felt like a disjointed situation. I often was fearful that this was a scam.

3.9
Verified Homeowner
Advance, NC, on Jan 11, 2025

How easy it was to reserve the lot on line, and when I needed to speak with salesman, [name removed], he was available and answered all of my questions.

5.0
Verified Homeowner
Advance, NC, on Dec 31, 2024

I enjoy the online process and the ease of doing business.

4.7
Verified Homeowner
Advance, NC, on Dec 28, 2024

I was satisfied with the entire process

5.0
Verified Homeowner
Lexington, NC, on Dec 19, 2024

Everything went smooth. No complaints.

5.0
Verified Homeowner
Lexington, NC, on Dec 09, 2024

[Translated from ES] The house and the Realtor helped us with the information that the company provided

4.8
Verified Homeowner
Asheboro, NC, on Dec 07, 2024

I had a very bad experience with Century Builder sales agent, [name removed] and as well the Loan Officer [name removed]. HORRIBLE EXPERIENCE! I don't want to deal with them anymore!!!

0.8
Verified Homeowner
Asheboro, NC, on Oct 27, 2024

All Century Complete employees followed through with their commitments to us.

5.0
Verified Homeowner
Asheboro, NC, on Oct 26, 2024

The price was too high and the house is smaller than ever before.

3.5
Verified Homeowner
Lexington, NC, on Oct 25, 2024

I like how friendly everyone was and the neighborhood

5.0
Verified Homeowner