Homebuilder Ratings & Reviews

Century Complete

Florida West

189 Homeowner Reviews
Nov 2022 - May 2024

Overall Satisfaction

4.5
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Florida West Communities Map

 

Community Satisfaction Ratings

  • Citrus Springs

    4.6

    Florida West - 103 Homeowner Reviews

  • Hill N Dale

    3.7

    Florida West - 1 Homeowner Reviews

  • Spring Hill Classic

    4.4

    Florida West - 83 Homeowner Reviews

  • Spring Hill Signature

    5.0

    Florida West - 1 Homeowner Reviews

  • Sugarmill Woods

    5.0

    Florida West - 1 Homeowner Reviews

Builder Profile

Part of Century Communities, one of the nation's leading homebuilders, we're proud to offer quality and affordable new homes in desirable markets throughout the country—available through our groundbreaking and convenient online homebuying experience.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less

Most Recent 20 Comments From Florida West
Purchase Experience Testimonials from Real Homebuyers

Citrus Springs, FL, on May 01, 2024

The beginning was a little confusing and frustrating with it being contracted with the builder directly. In the end we were very satisfied and they did everything they said.

4.8
Verified Homeowner
Weeki Wachee, FL, on Apr 28, 2024

I liked that everything was straight forward and streamlined.

5.0
Verified Homeowner
Citrus Springs, FL, on Apr 27, 2024

Kim from century was amazing, she was the most helpful person in the entire person other than my realtor. The quality of the house was lacking. The entire upstairs floor had to be replaced after we moved in due to broken floor boards. Every single tub had rust and even with Kim’s help the rust is still not fully out. The floors are very poor and cheap quality, so they will have to be upgraded very soon because they just look bad all around. The counters not being sealed and me as a homeowner having to do it is cheap as hell. Also the cleaning company did a half assed job. I had to immediately go buy cleaning supplies and heavy duty equipment to go around and vacuum, carpet clean, window wash, clean the floors, etc.

4.4
Verified Homeowner
Spring Hill, FL, on Apr 13, 2024

You guys should use a different title company

4.7
Verified Homeowner
Citrus Springs, FL, on Apr 05, 2024

Everyone that worked with Century was on top of everything and quick email responses.

5.0
Verified Homeowner
Citrus Springs, FL, on Mar 19, 2024

Rob our contractor was/is amazing - Wonderful communication and honestly saved the experience with Century homes.

5.0
Verified Homeowner
Citrus Springs, FL, on Mar 04, 2024

My experience was smooth. Between Erin, Rob, my realtor and lender, I felt completely in the know and comfortable with each step of the purchase.

5.0
Verified Homeowner
Citrus Springs, FL, on Mar 02, 2024

Every staff member I dealt with was very friendly and helpful. They eased any concerns I had with the whole process of buying a home.

5.0
Verified Homeowner
Citrus Springs, FL, on Feb 19, 2024

I liked the easy online process of buying this home, the helpful team and the easy to follow the step by step process with my loan officer Jacquelyn Kagan which helped me to see at all times what's next guiding me through the whole process and closing. And Michelle making sure I know the progress of the home I am purchasing and being there to answer any questions I have about it. Great team!

5.0
Verified Homeowner
Citrus Springs, FL, on Feb 03, 2024

I was advised pricing would increase $10k if i didn’t agree to purchase that same day. The next day after us signing up, the pricing dropped $4k and the management team refused to honor the new rate. I also had issues accessing my lockbox after closing and had to have a supervisor come break the lockbox to get me in. The broken lockbox is still attached on the side of my home even though it was supposed to be removed. I also dislike that the flooring is SO cheap. The day we closed and moved in, my floor was ripped by a delivery man installing our refrigerator. If i was able to purchase the same flooring, that would be fine but since the flooring isn’t able to be purchased, I will need to refloor my entire home if this isn’t fixable.

4.5
Verified Homeowner
Spring Hill, FL, on Jan 08, 2024

Difficulty with the title company, Tara not reading or responding back to emails and/or phone calls. Difficulty day of closing, closing wasn't scheduled per appointment, documents were not ready. Finally closed, no one would give us the lock box code after closing. Waiting almost a full two hours before anyone could or would give us the code to enter the house. There was a chip in one of the cabinets during the walk through, it seemed to be corrected at final walk through. Later noticed it was simply puttied and not replaced.

4.7
Verified Homeowner
Spring Hill, FL, on Jan 03, 2024

The commutation with the title and loan people emails are not my thing

4.5
Verified Homeowner
Weeki Wachee, FL, on Dec 30, 2023

Overall a good experience

5.0
Verified Homeowner
Spring Hill, FL, on Dec 29, 2023

Cheapest floor option that will not last. LVP would have made it so much nicer. no mail box, unfinished garage

5.0
Verified Homeowner
Spring Hill, FL, on Dec 29, 2023

My loan officer had little to no communication with me throughout the process

4.8
Verified Homeowner
Citrus Springs, FL, on Dec 28, 2023

Lack of communication with the sales rep

4.0
Verified Homeowner
Citrus Springs, FL, on Dec 13, 2023

The exact home that I was interested built at the same time, same amount of property was offered one week earlier prior to the sale of my Georgia home for $9,000 less. As a single woman I was needing a home to move into and was offered no valid explanation as to why.

4.8
Verified Homeowner
Citrus Springs, FL, on Dec 07, 2023

[Translated from ES] The great help to buy the house

5.0
Verified Homeowner
Citrus Springs, FL, on Dec 07, 2023

What I liked about the experience was from sales rep to actually receiving my keys the whole process was the easiest experience I've had over the course of my life that I would confident in sharing it with others who are also looking for a home. The only dislike I have is I didn't get as many photos from the house being built prior to foundation going up but really really minor everything else has been good :)

5.0
Verified Homeowner
Citrus Springs, FL, on Nov 30, 2023

the quality of the build was exceptional. kimberly was a very big help with the details about the build. erin answered all of my questions. talia kept me in touch with all the information i needed and tara was always there to help me finalize the sale.

5.0
Verified Homeowner