Homebuilder Ratings & Reviews

Century Complete

Florida West

164 Homeowner Reviews
Oct 2023 - Apr 2025

Overall Satisfaction

4.7
Customers' overall satisfaction
4.7
Customers' willingness to refer our communities to their friends and family

Florida West Communities Map

 

Community Satisfaction Ratings

  • Citrus Springs

    4.8

    Florida West - 78 Homeowner Reviews

  • Inverness

    4.6

    Florida West - 8 Homeowner Reviews

  • Royal Highlands Classic

    5.0

    Florida West - 2 Homeowner Reviews

  • Royal Highlands Estates Classic

    3.5

    Florida West - 2 Homeowner Reviews

  • Spring Hill Classic

    4.6

    Florida West - 59 Homeowner Reviews

  • Sugarmill Woods

    4.8

    Florida West - 11 Homeowner Reviews

  • Whispering Oaks Signature

    5.0

    Florida West - 4 Homeowner Reviews

Builder Profile

Part of Century Communities, one of the nation's leading homebuilders, we're proud to offer quality and affordable new homes in desirable markets throughout the country—available through our groundbreaking and convenient online homebuying experience.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 20 Comments From Florida West
Purchase Experience Testimonials from Real Homebuyers

Ridge Manor, FL, on Apr 20, 2025

[name removed] was a great person to work with my move-in and answered any questions I had

5.0
Verified Homeowner
Inverness, FL, on Apr 19, 2025

Too many lights connected to one switch. It’s daylight at night. Bathroom fans really loud. Love the layout and hvac.

4.9
Verified Homeowner
Citrus Springs, FL, on Apr 13, 2025

The process was very easy and painless

4.0
Verified Homeowner
Spring Hill, FL, on Apr 10, 2025

[Translated from ES] The closing when I finally signed the papers and knew I was going to have my first house

5.0
Verified Homeowner
Inverness, FL, on Mar 30, 2025

I liked the walk-through with [name removed]. Very thorough and quite the professional. Also, he made sure most of the LOP list was completed.

4.9
Verified Homeowner
Ridge Manor, FL, on Mar 28, 2025

Finding a model house that I like

4.8
Verified Homeowner
Weeki Wachee, FL, on Mar 28, 2025

I liked that they kept us informed. Only suggestion is to let us know when concrete is poured. This is our forever home and with children, putting hands or feet on wet concrete to make a little path would have made this purchase even better

5.0
Verified Homeowner
Ridge Manor, FL, on Mar 28, 2025

The communication process.

5.0
Verified Homeowner
Spring Hill, FL, on Mar 18, 2025

I like the house, but the pp changed a couple times & rate & I didn’t like the mess they left to clean up in yard that’s not what builders usually do. They also could have included a refrigerator so I didn’t have to rush to get one delivered. A couple of the employees didn’t answer the phone or call me back.

3.5
Verified Homeowner
Inverness, FL, on Mar 10, 2025

Everyone was wonderful EXCEPT the notary. She was an hour and a half late. Did not really know what she was doing. She definitely needs to go. [name removed] at the office was so sweet and personable, she checked on me multiple times and sat with me and talked. She helped the aggravation of the situation a lot!

5.0
Verified Homeowner
Spring Hill, FL, on Mar 10, 2025

Quick and easy process

5.0
Verified Homeowner
Inverness, FL, on Feb 14, 2025

I felt like it was a bad idea to do a double closing on the same day, and it turned into a mess for 4 days. I was slightly pressured by your company to close because it was the last day of the month

4.8
Verified Homeowner
Spring Hill, FL, on Feb 11, 2025

I was not informed I was purchasing a home with septic tanks instead of public water. I was disapointed, no fans, no towel racks, no shelving in the laundry room. A tree was planted right next to the house itself; that does not make any sense!

4.1
Verified Homeowner
Spring Hill, FL, on Feb 07, 2025

I loved everything about the process. It only took me 13 days to finish everything

5.0
Verified Homeowner
Spring Hill, FL, on Feb 07, 2025

I have some mixed feelings about the transaction. Nicholis, [name removed], [name removed](IHL) made and continue to make the process very streamline and easy however,, [name removed] gave erroneous and deceiving information. First offered a rate and when the lender contacted me they stated they were done offering that rate(resolved). Then she had stated that she was authorized by her manager to make deals and we negotiated a reduction in price to then come back and state they cannot honor that(never resolved closed at original price). She also stated that all appliances will have 2 years of warranty (1 year with century complete and 1 year with the manufacturer) information was incorrect it is just 1 year from registration with the manufacturer. We had also spoke about closing the sale in February due to current living situation and obligations in which she agreed to, We were forced to close on January. Whom ever supervises her role should consider retraining (if the issue is knowledge) or a conversation on the standards and policies that real business stand on.

4.6
Verified Homeowner
Citrus Springs, FL, on Jan 22, 2025

That my realtor was not provided with certain information pertaining to the progress , walkthrough and closing information.

4.7
Verified Homeowner
Citrus Springs, FL, on Jan 11, 2025

We would have loved to have the Sales agent at our signing. That would have put the icing on the cake

4.9
Verified Homeowner
Citrus Springs, FL, on Jan 11, 2025

The entire process was so smooth

5.0
Verified Homeowner
Citrus Springs, FL, on Jan 04, 2025

There’s nothing I disliked great and fast process

5.0
Verified Homeowner
Inverness, FL, on Dec 28, 2024

All was fantastic

5.0
Verified Homeowner