Homebuilder Ratings & Reviews

Century Complete

Georgia W

145 Homeowner Reviews
Oct 2023 - Apr 2025

Century Complete

Overall Satisfaction

4.8
Customers' overall satisfaction
4.8
Customers' willingness to refer our communities to their friends and family

Georgia W Communities Map

 

Community Satisfaction Ratings

  • Chambless Village

    4.7

    Georgia W - 36 Homeowner Reviews

  • Kingston Park

    4.8

    Georgia W - 75 Homeowner Reviews

  • Sunset Valley

    5.0

    Georgia W - 18 Homeowner Reviews

  • The Villages at Huntcliff

    4.9

    Georgia W - 10 Homeowner Reviews

  • Willow Ridge

    4.7

    Georgia W - 6 Homeowner Reviews

Builder Profile

Century Complete logo

Part of Century Communities, one of the nation's leading homebuilders, we're proud to offer quality and affordable new homes in desirable markets throughout the country—available through our groundbreaking and convenient online homebuying experience.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less

Most Recent 20 Comments From Georgia W
Purchase Experience Testimonials from Real Homebuyers

Hogansville, GA, on Mar 28, 2025

The only thing I disliked is Century didn’t tell me how EASY this process was going to be . Let’s start with my realtor who was doing open house that I didn’t know from a can of paint . She SOLD us from day 1 she had our backs and walked us through this process step by step until we closed - Shaneek Our lender [name removed] was AMAZING this gentlemen always had our best interest at heart and you can tell he loves his job and what he does. There was not one time he didn’t respond or give me the information we needed to ensure we met deadlines and closed on time . The builders from [name removed] to [name removed] and everyone involved superior customer service & let’s not forget KNOWLEDGEABLE!!! I ask a lot of questions so to have those answered quickly and truthfully means ALOT!! Our home is beautiful and our kids 7 & 9 couldn’t be happier . To know we gave them this opportunity to experience this process and understand if you work hard you can get what you want is a beautiful thing . Not to mention ( MeMe ) grandma lives one street over in one of your other beautiful homes!!!

5.0
Verified Homeowner
Hogansville, GA, on Mar 22, 2025

Feedback on Our Home Purchase Experience We appreciate the opportunity to share my feedback regarding our home purchase experience, from the contract phase through move-in. This journey has been a mix of excitement, challenges, and learning experiences, and we want to highlight both the positives and areas where improvement is needed. What We Liked: Throughout the construction project, [name removed], the construction manager, consistently exhibited exceptional professionalism, demonstrating a remarkable level of care and meticulous attention to detail, truly exceeding expectations. His commitment to ensuring that the home was in top condition before move-in made a significant impact on our experience. My experience with New American Funding was truly amazing, and I want to give special thanks to [name removed], [name removed], [name removed], and his outstanding team members, [name removed] and [name removed], who all provided exceptional service and support. Working alongside [name removed] [name removed] has been an absolute honor and a true pleasure; her dedication and positive spirit are deeply appreciated, and I offer my sincerest gratitude and blessings. [name removed] was truly our go-to person, helping us navigate any situation that arose, assisting with finding homeowners’ insurance, and ensuring all documents were properly prepared for underwriting. She was always available day or night, providing honest and transparent guidance every step of the way. Communication from [name removed] We wanted to take a moment to personally thank you for your support and assistance during the closing process. Thanks for listening to me, when I needed help about what happened to me about the situation with (Sales Department [name removed]’s) it was day before closing and had problems CD to Lawyer. She makes sure I was ok and truly made a difference in what was a very important milestone for me. Team Members – There were individuals along the way who genuinely cared and made efforts to provide updates and address our concerns. Their professionalism and support were appreciated. What We Disliked: The process, from contract signing to closing, was plagued by disorganization and numerous errors, including document problems, conflicting information from the lender, and significant delays in obtaining corrected agreements. This action resulted in a significant degree of needless confusion and an unacceptable level of stress for those involved. [name removed], a sales representative, and her supervisor, [name removed], exhibited unprofessional conduct and made disrespectful comments; specifically, a derogatory remark made during the loan process was unacceptable and deeply hurtful. No customer should ever feel disrespected for such a major purchase. Unexpected alterations to our agent's commission structure mere hours before the closing of the deal caused significant frustration and a breakdown of trust, highlighting the problems that last-minute changes can create. The proper handling of these issues demanded prompt attention and should have been addressed far earlier. Lack of Post-Sale Customer Care – After closing, there was a noticeable lack of follow-up or acknowledgment. A simple email, or even a brief message, expressing congratulations on our new home purchase would have significantly demonstrated your appreciation for our continued patronage and business. Final Thoughts: While we are grateful for our new home, the overall experience was far more stressful than it should have been. We hope that Century Communities takes this feedback seriously and makes improvements in communication, organization, and customer care. Buying a home should be a joyful milestone, and we hope future buyers receive the level of support and respect that every homeowner deserves. Thank you for the opportunity to share our experience.

4.2
Verified Homeowner
Hogansville, GA, on Mar 20, 2025

Signing 500 papers at lawyers office many of which seemed redundant.

4.8
Verified Homeowner
Kingston, GA, on Mar 01, 2025

Nothing

5.0
Verified Homeowner
Hogansville, GA, on Jan 25, 2025

Liked how fast the process was

5.0
Verified Homeowner
Hogansville, GA, on Jan 15, 2025

The process was easy and quick, no hassles. Everyone involved were friendly and polite.

5.0
Verified Homeowner
Kingston, GA, on Jan 14, 2025

it was smooth process

5.0
Verified Homeowner
Hogansville, GA, on Dec 30, 2024

I liked how everyone was very informative and answered all of my questions

5.0
Verified Homeowner
Hogansville, GA, on Dec 30, 2024

The only issue I think we had was communication between us and the lender was hard at points. Trying to get ahold of them to figure out what documents needed to be turned in.

4.9
Verified Homeowner
Hogansville, GA, on Dec 28, 2024

Everything went well throughout the process.

5.0
Verified Homeowner
Kingston, GA, on Dec 28, 2024

loved the attention to detail

5.0
Verified Homeowner
Kingston, GA, on Dec 19, 2024

Great communication and customer service!

5.0
Verified Homeowner
Kingston, GA, on Dec 13, 2024

Like I mentioned in the comments earlier, the loan approval process was quite painful. Amount of documentation and justification required for deposits made back in July was quite painful. Experience was [name removed] and [name removed] was wonderful though - they took ample amount of time to walk us through the home and go over everything in the house. I also do not want to take anything away from [name removed] was my loan advisor - the process itself was outside of his control and he went above and beyond to help me out. Besides the loan approval process, it was a quite positive experience.

5.0
Verified Homeowner
Hogansville, GA, on Dec 11, 2024

From contract to close (move-in) my process was fast and efficient! The entire century staff listened and answered all of my questions without hesitation! The team is amazing and did everything to get me moved in within a short time frame.

5.0
Verified Homeowner
Kingston, GA, on Dec 09, 2024

No dislikes. The Century Home Team fulfilled all of my needs and concerns.

5.0
Verified Homeowner
Luthersville, GA, on Aug 09, 2024

[Translated from ES] Availability. Tamekia is the best one

5.0
Verified Homeowner
Kingston, GA, on Aug 05, 2024

It was great experience

5.0
Verified Homeowner
Luthersville, GA, on Jun 30, 2024

Everything went well in my opinion. The only thing that I had an issue with was rather limited communication. I'd prefer to get more of that. Other than that, everything was great.

4.9
Verified Homeowner
Kingston, GA, on Jun 07, 2024

All went well From [name removed] and [name removed] I received the amazing service

5.0
Verified Homeowner
Kingston, GA, on Jun 02, 2024

The purchase of this home was very easy. It went smoothly and I’m very satisfied with my home the contract managers, [name removed] and [name removed] are amazing. They walk me through the home and ensure that I knew how to operate all my appliances

5.0
Verified Homeowner