Homebuilder Ratings & Reviews

Century Complete

Charlotte

208 Homeowner Reviews
Nov 2020 - May 2022

Overall Satisfaction

4.4
Customers' overall satisfaction
4.1
Customers' willingness to refer our communities to their friends and family

Charlotte Communities Map

 

Community Satisfaction Ratings

  • Ashton Manor Th

    2.4

    Charlotte - 5 Homeowner Reviews

  • Bessemer Estates

    3.5

    Charlotte - 3 Homeowner Reviews

  • Brookwood

    4.6

    Charlotte - 3 Homeowner Reviews

  • Cherrywinds

    4.4

    Charlotte - 3 Homeowner Reviews

  • Clineland

    3.9

    Charlotte - 3 Homeowner Reviews

  • Country Place

    4.2

    Charlotte - 5 Homeowner Reviews

  • Greystone Village

    4.5

    Charlotte - 95 Homeowner Reviews

  • Harvest Ridge

    4.3

    Charlotte - 5 Homeowner Reviews

  • Levi Pines

    3.9

    Charlotte - 6 Homeowner Reviews

  • Lone Hickory Village

    4.7

    Charlotte - 9 Homeowner Reviews

  • Maple Ridge

    4.7

    Charlotte - 19 Homeowner Reviews

  • McClendon Meadows

    3.3

    Charlotte - 3 Homeowner Reviews

  • Oak Ridge

    4.9

    Charlotte - 31 Homeowner Reviews

  • Old Dowd Rd

    1.0

    Charlotte - 1 Homeowner Reviews

  • Wendover Heights

    4.5

    Charlotte - 17 Homeowner Reviews

Builder Profile

Part of Century Communities—a top-10 US public homebuilder—Century Complete allows you to purchase a quality new home through an innovative online experience. Plus, streamlined finishes and floor plans mean you get your dream home quicker and at a more affordable price point!

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 20 Comments From Charlotte
Purchase Experience Testimonials from Real Homebuyers

Salisbury, NC, on May 21, 2022

Some items had to be fixed before we moved in

4.9
Verified Homeowner
Hickory, NC, on May 10, 2022

Dominque was very helpful! I didn't like the fact that alot of the workers didn't care. There was mud under the vinyl flooring. Issues I pointed out still haven't been fixed. My driveway cracked and i didnt park anything heavy on it. It was poured 4inches thick. Normally its suppose to be 4 to 6. Certain things I was advise would get taken care of didn't get taken care of. I didn't get all the sod I was suppose to in the front by the garage. I had paint on the flooring holes in walls that got patched up. I have water pooling up at my garage still and still waiting the graders to fix it. The drain is still installed the wrong way. One of my window frames was crooked and the only way to fix would be to tear the wall down and redo the framing. There was trash and liter all over the property nails that I had to clean up bottles etc. I still have metal poles stuck in the yard. As a first time homebuyer I was disappointed.

3.5
Verified Homeowner
Salisbury, NC, on May 04, 2022

1. Quality is horrible 2. Their team communicating the readiness of home is horrible, never communicated correct timelines 3. we wasted money on inspection and re-inspection and both times home was not ready 4. Even on the walk though and orientation day home was not ready 5. Still many things were not complete 6. builder credit were useless, their own lender(sister company) jacked up the rates and then consumed the builder credit using rate points. we shopped around interest rates and were were able to get same rates with other lenders without rate points 7. even now after more than a week of closing, screens are not at home, they just move screens between homes to get them to close 8. on the day of closing the builder was installing the dishwasher,

0.5
Verified Homeowner
Newton, NC, on May 04, 2022

Questions about the leveling of the backyard area which were addressed.

5.0
Verified Homeowner
Shelby, NC, on May 02, 2022

I like the location and amount of home/yard for the value. However the quality needs improvement.

3.6
Verified Homeowner
Salisbury, NC, on May 02, 2022

[name removed] kept me updated regularly about progress of home. The loan process with [name removed] was very plesant and easy. I did not like driving an hour to close. The worst part was that closing was changed 3 times, I lost several days of work and ended closing a month after original date. Very frustrating!

4.8
Verified Homeowner
Newton, NC, on Apr 22, 2022

Nothing

5.0
Verified Homeowner
Hickory, NC, on Apr 17, 2022

There were many delays and we were never provided accurate information. Until [name removed] came along we saw no progress or had faith in what was being told to us.

3.3
Verified Homeowner
Shelby, NC, on Apr 16, 2022

I did not like that I had to buy the house site unseen. I did not have a lot of information about the house other than a video on you tube. I had to ask for a lot of basic information. You never seen or spoke to the first site builder, but the latest one [name removed] has been great with providing information and gets things done as they should.

4.1
Verified Homeowner
Newton, NC, on Apr 11, 2022

What I dislike most was the communication with the seller [name removed] who could have more in her response when questions is asked which led me to not want to reach out or asks any more questions. The lender [name removed] had poor communication and not responsive. I express to everyone that was involved that I prefer to talk rather then email and that I like to be very involved in the process. I would leave message and not receive a call. There was a time when new representatives was taking over the process of my loan from working with [name removed] and I was not made aware to then receive a random email requesting information with no introduction.

3.2
Verified Homeowner
Salisbury, NC, on Apr 03, 2022

There are still some minor problems that need to be taken care of with the house. Also it took so long to close that the interest rate went up and had to pay more.

3.3
Verified Homeowner
Salisbury, NC, on Apr 03, 2022

[name removed] was not finished on day of closing. But [name removed] and [name removed] made it happen and we are very thankful for that!

4.8
Verified Homeowner
Newton, NC, on Mar 28, 2022

Purchase experience was good from start to finish

5.0
Verified Homeowner
Hickory, NC, on Feb 27, 2022

The date kept changing.

4.4
Verified Homeowner
Hickory, NC, on Feb 22, 2022

great communication

4.8
Verified Homeowner
Salisbury, NC, on Feb 21, 2022

Process could have been a lot smoother than it was.

3.5
Verified Homeowner
Hickory, NC, on Feb 19, 2022

I didn’t enjoy the long delay and the moving closing date multiple times before making it to closing. The builder [name removed] was great and made things go smoothly at the end

5.0
Verified Homeowner
Hickory, NC, on Jan 29, 2022

[Translated from ES] The communication

5.0
Verified Homeowner
Salisbury, NC, on Jan 29, 2022

Rushed closing process. The house was not completely finished.

4.5
Verified Homeowner
Salisbury, NC, on Jan 21, 2022

Well it wasn’t a bad experience. When I moved in there were several flaws in my new home . But that’s understandable since different contractors have different work ethic so that was kind of a scary situation to me since the home was basically complete. Fortunately the super intendant of the construction here has done everything possible to make sure everything was completely fixed . Some cases I have read about have been nightmares getting fixed and everything especially after closing has been done. But so far they have gone out of their way to fix every blemish .

5.0
Verified Homeowner