Homebuilder Ratings & Reviews

Century Complete

Charlotte

150 Homeowner Reviews
May 2023 - Nov 2024

Century Complete

Overall Satisfaction

4.6
Customers' overall satisfaction
4.5
Customers' willingness to refer our communities to their friends and family

Charlotte Communities Map

 

Community Satisfaction Ratings

  • Allen Acres

    4.8

    Charlotte - 7 Homeowner Reviews

  • Bessemer Estates

    5.0

    Charlotte - 6 Homeowner Reviews

  • Clyde's Corner

    4.7

    Charlotte - 7 Homeowner Reviews

  • Covington Place

    4.6

    Charlotte - 30 Homeowner Reviews

  • JC Dellinger

    4.9

    Charlotte - 10 Homeowner Reviews

  • Lithia Townhomes

    4.3

    Charlotte - 12 Homeowner Reviews

  • Maple Ridge

    4.4

    Charlotte - 17 Homeowner Reviews

  • Mill Stone

    5.0

    Charlotte - 1 Homeowner Reviews

  • Oak Crossing

    4.4

    Charlotte - 11 Homeowner Reviews

  • Piper's Ridge

    4.9

    Charlotte - 4 Homeowner Reviews

  • Rock Gate Estates

    5.0

    Charlotte - 2 Homeowner Reviews

  • Society Manor

    4.3

    Charlotte - 3 Homeowner Reviews

  • Spring Farms

    4.9

    Charlotte - 9 Homeowner Reviews

  • Summerfield

    4.7

    Charlotte - 9 Homeowner Reviews

  • Trivium Residential Cottages

    4.9

    Charlotte - 3 Homeowner Reviews

  • Trivium Residential Townhomes

    4.6

    Charlotte - 10 Homeowner Reviews

  • Vintage Woods

    4.5

    Charlotte - 9 Homeowner Reviews

Builder Profile

Century Complete logo

Part of Century Communities, one of the nation's leading homebuilders, we're proud to offer quality and affordable new homes in desirable markets throughout the country—available through our groundbreaking and convenient online homebuying experience.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 20 Comments From Charlotte
Purchase Experience Testimonials from Real Homebuyers

Newton, NC, on Nov 18, 2024

It was a great process! AJ and Skip have been fabulous to work with. I would highly recommend Century Complete to anyone looking to purchase a home.

5.0
Verified Homeowner
Lincolnton, NC, on Nov 09, 2024

The closing process felt very rushed. I did not like that the closing date was put in for me without my say or knowing my work schedule. The people however are very nice and friendly, and were able to work with me.

4.6
Verified Homeowner
Lincolnton, NC, on Nov 01, 2024

[name removed] was fantastic

4.2
Verified Homeowner
Newton, NC, on Oct 29, 2024

Aside from delays due to weather and seemingly the lawyer and closing coordinator didn't have the best communication with handing the keys over vs holding them until documents were submitted we had no issues

5.0
Verified Homeowner
Lincolnton, NC, on Oct 27, 2024

My experience with Century was fabulous from beginning to end.

5.0
Verified Homeowner
Statesville, NC, on Oct 25, 2024

Nothing

5.0
Verified Homeowner
Lincolnton, NC, on Oct 24, 2024

I didn't like the way I was treated. The sales people, in-house lenders and lawyer were all horrible. From their lack of communication to the way they tried to coerce me to do things that were flat out illegal- like close on the house before we had a certificate of occupancy!- to how they seemed to not care about their level of customer service at all was sickening. If it wasn't for my own personal realtor and mortgage broker I would have left this deal back in August. Century Communities XXXXX ed almost all of the joy out of what should have been a relatively painless process. They even withheld information about how much I would need to provide at close until days beforehand! I was floored at my treatment. The house looks good and my inspector gave it a thumbs up, but I will never do business with Century Communities again and I'm advising everyone I know about my experience.

3.4
Verified Homeowner
Statesville, NC, on Oct 24, 2024

Asked for pictures of the home several times prior to closing and never received it. Agent never responded promptly to emails from myself or my realtor

3.4
Verified Homeowner
Newton, NC, on Sep 05, 2024

I have had no negative experiences

5.0
Verified Homeowner
Shelby, NC, on Aug 09, 2024

The process was quick. Everybody was so helpful. I do not have any dislikes.

5.0
Verified Homeowner
Shelby, NC, on Aug 05, 2024

I would have liked to have choices when it came to the color of the exterior of the home. [name removed] went above and beyond in ensuring we were informed and satisfied with our home. He took the time to point out the things that needed fixing to the painters and construction crew. He has made this experience a lot less stressful for us. We appreciate [name removed] and everyone who had a hand in creating our home.

5.0
Verified Homeowner
Shelby, NC, on Jul 01, 2024

I liked the price of the home, even though ours was priced significantly above the others in the community. The communication with [name removed] and [name removed] was great! My husband built a relationship with [name removed], the builder, at the site by visiting often. Our home closed earlier than expected. The items we didn’t like were that the paint scuffs very easily, we were not able to pick anything as far as color schemes go, and the colors we originally were told were not what we ended up with. Our concrete was cracked and still needs fixed. The grass/sod/tree were brown, but we have been in somewhat of a drought in our area. We ended up taking down the tree. Overall though, we are happy with our experience.

4.8
Verified Homeowner
Lenoir, NC, on Jun 28, 2024

Head Builder [name removed] was great, 10/10 to work with him, very communicable, attentive, and pleasant.

5.0
Verified Homeowner
Shelby, NC, on Jun 17, 2024

I liked mostly everything except little things like no toile tissue holder, no bathroom towels holder, and no island in my house. Also I wish they would’ve included a garbage disposal. Other than that, no other complaints.

4.3
Verified Homeowner
Lenoir, NC, on Jun 10, 2024

There was nothing that I disliked about the process except the house did not come with a refrigerator but that was no deal breaker. We did purchase one. I liked how fast the process was and how smoothly everything was done. I was informed in great detail about the process and what to expect. It was great to have a closing date determined after only having been under contract for a few days. You guys were quick to submit paperwork and were easy to contact for any questions. The contractors were very polite and professional. They worked with us on the walk-through and did not seem annoyed or bothered by any work we requested to be done or fixed prior to us closing (mostly areas that needed paint touch ups). They honored everything we requested as far as paint touch ups or minor repairs that needed to be done by the date we closed on the house. The contractor even gave us a little extra paint for the interior to use as needed and a piece of carpet to use for moving in (sliding items across the floor on the carpet so we do not scratch the floors). The contractors we met with that did our walk throughs were [name removed] and [name removed] I believe his name is. They were both very helpful and I give them both ten stars!!

5.0
Verified Homeowner
Lenoir, NC, on May 07, 2024

[Translated from ES] Kindness, responsibility,

5.0
Verified Homeowner
Shelby, NC, on Apr 13, 2024

The paint job is awful. I have paint on my plates. My stairs is not safe. My door has a hole in it. My wall was curved into. Apparently when I had my home orientation things that was suppose to be fixed was not fixed. Stuff that addressed on the day of closing was not fixed.

2.6
Verified Homeowner
Shelby, NC, on Apr 05, 2024

NO ISSUES AT ALL

4.9
Verified Homeowner
Lenoir, NC, on Mar 31, 2024

We were given the wrong interior features list and told it would include lvp floors and a single basin sink. We questioned it immediately and were strung along for answers. The rep finally owned up to the mistake but didn’t correct it. It was several thousands of dollars in difference and should have been honored since it was his mistake, not ours. He continued to lie about the sink and never came clean until I called him out on it the day of closing. Up until that final phone call, he had said a sink was happening. Very dishonest and lacking integrity.

4.5
Verified Homeowner
Lenoir, NC, on Mar 29, 2024

The really only "complaint" I would say, is that the land that I have was not completely cleared off. I have possibly 15 feet of dirt in the back yard and the rest are trees. I would need to have someone come in and clear the trees as well as the land and then level everything.

5.0
Verified Homeowner