Homebuilder Ratings & Reviews

Century Complete

Midlands SC

148 Homeowner Reviews
Oct 2023 - Apr 2025

Century Complete

Overall Satisfaction

4.7
Customers' overall satisfaction
4.6
Customers' willingness to refer our communities to their friends and family

Midlands SC Communities Map

 

Community Satisfaction Ratings

  • Country Club Of South Carolina

    4.4

    Midlands SC - 3 Homeowner Reviews

  • Freedom Estates

    4.6

    Midlands SC - 84 Homeowner Reviews

  • Summerville

    4.7

    Midlands SC - 51 Homeowner Reviews

  • West Lakes

    4.6

    Midlands SC - 10 Homeowner Reviews

Builder Profile

Century Complete logo

Part of Century Communities, one of the nation's leading homebuilders, we're proud to offer quality and affordable new homes in desirable markets throughout the country—available through our groundbreaking and convenient online homebuying experience.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less

Most Recent 20 Comments From Midlands SC
Purchase Experience Testimonials from Real Homebuyers

Florence, SC, on Mar 28, 2025

I like that Ms. [name removed] kept on updating us and following up with our requirements and the whole process together with our agent [name removed].

5.0
Verified Homeowner
Florence, SC, on Mar 28, 2025

I drove 6 hours from Maryland with my Fiancé and dog for the final walkthrough, 3 days before closing. Unfortunately my dog was not allowed inside so my fiance had to miss the walk through and wait outside. If I were local to the area, I would understand this rule. However, coming from Maryland with no family in town, I had nowhere else for my dog to be. It was just a bit disappointing, especially considering I was clear to close, so this would have been my home in the end. I understand it may not be typical for people to bring their dog, but we have been back and forth driving from Maryland for this purchase, I just wish that could have been handled differently.

4.7
Verified Homeowner
Florence, SC, on Mar 11, 2025

Upper management rushed the process along way more than this home should have been. The home got done in time by mere hours for final inspections and there's no reason that should occur because of a quota from upper management.

5.0
Verified Homeowner
Florence, SC, on Feb 07, 2025

I enjoyed everything. I did have an issue with pairing my lock to my phone for a 2-3 days but that was resolved.

5.0
Verified Homeowner
Darlington, SC, on Feb 07, 2025

It was very easy to work with the entire team.

5.0
Verified Homeowner
Darlington, SC, on Feb 02, 2025

Great communication with [name removed] during the entire process.

5.0
Verified Homeowner
Florence, SC, on Jan 31, 2025

My screens arrived after I moved in and I was told by the construction contractor that the would install them. But when I called or filed a claim I was told I have to do them myself

4.6
Verified Homeowner
Darlington, SC, on Jan 31, 2025

We liked the floor plan and location of the community. We thought it was a great value for the money.

5.0
Verified Homeowner
Florence, SC, on Jan 30, 2025

I liked the level of customer service that I received from [name removed]. (Century), [name removed] (Century), and [name removed] (Inspire Home Lender) . I could not have purchased without them. I really enjoyed my experience.

5.0
Verified Homeowner
Darlington, SC, on Jan 21, 2025

The entire process was smooth, everyone that I encountered was very helpful and polite.

5.0
Verified Homeowner
Florence, NC, on Jan 19, 2025

Everything I experienced with everyone who was involved did a great job ????????????

5.0
Verified Homeowner
Darlington, NC, on Jan 14, 2025

I would like a little bit of finishes like knobs on the screen door

3.9
Verified Homeowner
Florence, NC, on Dec 20, 2024

There were too many disclosure packages presented, all of which had different numbers. Once a price package is presented, I would expect the seller to stand by it.

5.0
Verified Homeowner
Florence, NC, on Dec 19, 2024

I like that the way I was treated. Buying a home is a very big deal. You get scared, excited, nervous and maybe feel helpless. But [name removed], [name removed] and [name removed], made my experience so relaxing. It’s so amazing how good the three of them are. I felt so comfortable talking to [name removed], I told her my hold life story. [name removed] would call once a week with an update faithful. Every time I had a question, or I was afraid something was going wrong on my end. [name removed] always had a reassurance answer. Anytime I've called these three, if they could not answer, they would always call right back. They always had an answer to all my questions. These three are the reasons I bought my home with Century Complete, Freedom Estates.

5.0
Verified Homeowner
Florence, NC, on Dec 14, 2024

[Translated from ES] The excellent customer service provided by [name removed] (from start to finish of the entire process). Her concern for customer satisfaction, monitoring of home status, and providing necessary information was exceptional!

4.7
Verified Homeowner
Darlington, NC, on Dec 06, 2024

The only bad experience was with [name removed] [name removed] [name removed]. Not very good at customer service

4.0
Verified Homeowner
Darlington, SC, on Dec 01, 2024

[name removed] was great. Home seems to be a rush build.

5.0
Verified Homeowner
Darlington, SC, on Nov 24, 2024

Everyone has been very kind and great about responding to questions or concerns in a timely manner. Some replies even came in the evening, which was a pleasant surprise because I doubt they were still working at that hour. It was much less stressful than the buying process I went through on my old house 20 years ago.

4.8
Verified Homeowner
Florence, NC, on Nov 18, 2024

The website was never up to date. Our realtor never came to walkthroughs with us because it was a conflict of interest. The closing date took forever to get. The amount of money we needed to come up with and the date we needed it changed several times including our down payment and earnest money. The lending company couldn’t document anything properly, they misspelled our names in emails constantly sent incorrectly recorded numbers, refused to respond to emails because no news is good news then at the last second they had a ton of questions and documents that they missed or forgot about even though we had previously asked about them, they barely got our paperwork in time for closing and everyone we worked with either quit or got fired so we never got to have 1 reliable contact. Then the construction was just sub par, every time we drove by there was garbage from food all over the house along with we could look inside and see trails of ants going around to food left on the floor and on countertop for weeks at a time the trim doesn’t even come close to being flush with the floor anywhere they tried to caulk it but did a terrible job our wood floor is scratched the bathroom door was improperly framed in so it gets stuck the front door was improperly framed in so there is big air gaps none of the hinge mounted door stops were properly installed so I hade to finish setting all the hinges myself several walls are wavy or crooked and they mangled the trim in multiple locations, they left shims hanging out above the cabinets and our breaker box was labeled by someone who doesn’t know how to spell. [name removed] was great but the lender and construction was sub par with one week left before closing both the lender and contractor sent in a guy that quickly wrapped everything up was super nice and acted like a hero than told us that our review only reflected on them, to try to get us to give century complete a 10/10. I understand that I purchased the cheapest house in the entire state but when you spend 260k on something how hard would it be for people to have a little pride in their work. Don’t leave food garbage all over the house for weeks don’t leave old stale water in the bathtub so it stains it brown if you destroy a piece of trim replace it don’t fill it in with Sheetrock mud. Level you outlet and switch covers and don’t over torque the screws till they crack. Sometimes you can just tell when a worker does and doesn’t care.

1.8
Verified Homeowner
Darlington, SC, on Oct 29, 2024

Appreciated my sales agent [name removed] for walking us through the home from out of state without seeing she was the reason I purchase my home. Also finance person [name removed] was professional. Disliked to Law firm closing our loan kept us waiting all day and didn’t notify us to close in another state prior just gave us 24 hour notice. Also title was not correct my wife was left off and had to close or be homeless with no fixed or even a apology

4.5
Verified Homeowner