Homebuilder Ratings & Reviews

Century Complete

Midlands SC

107 Homeowner Reviews
Mar 2024 - Sep 2025

Overall Satisfaction

4.7
Customers' overall satisfaction
4.6
Customers' willingness to refer our communities to their friends and family

Midlands SC Communities Map

 

Community Satisfaction Ratings

  • Freedom Estates

    4.7

    Midlands SC - 62 Homeowner Reviews

  • Graystone Townhomes

    5.0

    Midlands SC - 2 Homeowner Reviews

  • Summerville

    4.7

    Midlands SC - 42 Homeowner Reviews

  • West Lakes

    5.0

    Midlands SC - 1 Homeowner Reviews

Builder Profile

Part of Century Communities, one of the nation's leading homebuilders, we're proud to offer quality and affordable new homes in desirable markets throughout the country—available through our groundbreaking and convenient online homebuying experience.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less

Most Recent 20 Comments From Midlands SC
Purchase Experience Testimonials from Real Homebuyers

Florence, SC, on Sep 01, 2025

NOTHING

5.0
Verified Homeowner
Florence, SC, on Apr 10, 2025

Melissa made weekly updates with me on the process of the house. She was awesome!

5.0
Verified Homeowner
Darlington, NC, on Apr 05, 2025

Lender could gave been more responsive

4.9
Verified Homeowner
Florence, SC, on Mar 28, 2025

I like that Ms. Alice kept on updating us and following up with our requirements and the whole process together with our agent Kakela.

5.0
Verified Homeowner
Florence, SC, on Mar 28, 2025

I drove 6 hours from Maryland with my Fiancé and dog for the final walkthrough, 3 days before closing. Unfortunately my dog was not allowed inside so my fiance had to miss the walk through and wait outside. If I were local to the area, I would understand this rule. However, coming from Maryland with no family in town, I had nowhere else for my dog to be. It was just a bit disappointing, especially considering I was clear to close, so this would have been my home in the end. I understand it may not be typical for people to bring their dog, but we have been back and forth driving from Maryland for this purchase, I just wish that could have been handled differently.

4.7
Verified Homeowner
Florence, SC, on Mar 11, 2025

Upper management rushed the process along way more than this home should have been. The home got done in time by mere hours for final inspections and there's no reason that should occur because of a quota from upper management.

5.0
Verified Homeowner
Florence, SC, on Feb 07, 2025

I enjoyed everything. I did have an issue with pairing my lock to my phone for a 2-3 days but that was resolved.

5.0
Verified Homeowner
Darlington, SC, on Feb 07, 2025

It was very easy to work with the entire team.

5.0
Verified Homeowner
Darlington, SC, on Feb 02, 2025

Great communication with Alice during the entire process.

5.0
Verified Homeowner
Florence, SC, on Jan 31, 2025

My screens arrived after I moved in and I was told by the construction contractor that the would install them. But when I called or filed a claim I was told I have to do them myself

4.6
Verified Homeowner
Darlington, SC, on Jan 31, 2025

We liked the floor plan and location of the community. We thought it was a great value for the money.

5.0
Verified Homeowner
Florence, SC, on Jan 30, 2025

I liked the level of customer service that I received from Melissa K.. (Century), Belinda (Century), and Erin Pugh (Inspire Home Lender) . I could not have purchased without them. I really enjoyed my experience.

5.0
Verified Homeowner
Darlington, SC, on Jan 21, 2025

The entire process was smooth, everyone that I encountered was very helpful and polite.

5.0
Verified Homeowner
Florence, NC, on Jan 19, 2025

Everything I experienced with everyone who was involved did a great job ????????????

5.0
Verified Homeowner
Darlington, NC, on Jan 14, 2025

I would like a little bit of finishes like knobs on the screen door

3.9
Verified Homeowner
Florence, NC, on Dec 20, 2024

There were too many disclosure packages presented, all of which had different numbers. Once a price package is presented, I would expect the seller to stand by it.

5.0
Verified Homeowner
Florence, NC, on Dec 19, 2024

I like that the way I was treated. Buying a home is a very big deal. You get scared, excited, nervous and maybe feel helpless. But Dillon Edwards, Melissa Kowalski and Mary S. Jernigan, made my experience so relaxing. It’s so amazing how good the three of them are. I felt so comfortable talking to Melissa, I told her my hold life story. Melissa would call once a week with an update faithful. Every time I had a question, or I was afraid something was going wrong on my end. Dillion always had a reassurance answer. Anytime I've called these three, if they could not answer, they would always call right back. They always had an answer to all my questions. These three are the reasons I bought my home with Century Complete, Freedom Estates.

5.0
Verified Homeowner
Florence, NC, on Dec 14, 2024

[Translated from ES] The excellent customer service provided by Debbie Nocera (from start to finish of the entire process). Her concern for customer satisfaction, monitoring of home status, and providing necessary information was exceptional!

4.7
Verified Homeowner
Darlington, NC, on Dec 06, 2024

The only bad experience was with Inspire Home Loans. Not very good at customer service

4.0
Verified Homeowner
Darlington, SC, on Dec 01, 2024

Jermy was great. Home seems to be a rush build.

5.0
Verified Homeowner