Homebuilder Ratings & Reviews

Century Complete

Triad

205 Homeowner Reviews
Mar 2024 - Sep 2025

Overall Satisfaction

4.6
Customers' overall satisfaction
4.5
Customers' willingness to refer our communities to their friends and family

Triad Communities Map

 

Community Satisfaction Ratings

  • 21 Oaks

    4.9

    Triad - 11 Homeowner Reviews

  • Alder Creek

    4.4

    Triad - 9 Homeowner Reviews

  • Cane Creek

    4.6

    Triad - 27 Homeowner Reviews

  • Chapel Pines

    4.6

    Triad - 13 Homeowner Reviews

  • Ferguson Creek Village

    4.1

    Triad - 6 Homeowner Reviews

  • Glenoaks

    4.0

    Triad - 3 Homeowner Reviews

  • Hillsdale Ridge Townhomes

    4.5

    Triad - 18 Homeowner Reviews

  • Oak Ridge - Lexington

    4.7

    Triad - 29 Homeowner Reviews

  • Old Tanyard

    4.5

    Triad - 5 Homeowner Reviews

  • Ridgemont Mocksville

    4.6

    Triad - 13 Homeowner Reviews

  • Stonybrook South

    4.7

    Triad - 35 Homeowner Reviews

  • The Pines at Stoney Point

    4.9

    Triad - 8 Homeowner Reviews

  • Tower Mountain Estates

    4.7

    Triad - 17 Homeowner Reviews

  • Windcrest Acres Phase IV

    4.3

    Triad - 11 Homeowner Reviews

Builder Profile

Part of Century Communities, one of the nation's leading homebuilders, we're proud to offer quality and affordable new homes in desirable markets throughout the country—available through our groundbreaking and convenient online homebuying experience.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 20 Comments From Triad
Purchase Experience Testimonials from Real Homebuyers

Lexington, NC, on Sep 07, 2025

How I was consistently updated on the progress of the home being built along with the ease of it all.

5.0
Verified Homeowner
Lexington, NC, on Sep 07, 2025

I dislike that the exact same house as mine has a porch and we don’t.

5.0
Verified Homeowner
Linwood, NC, on Sep 01, 2025

Communication

5.0
Verified Homeowner
Linwood, NC, on Sep 01, 2025

Everything was Perfect from the lender, the seller, the builder, the law firm and made possible by our realtor

5.0
Verified Homeowner
Linwood, NC, on Aug 30, 2025

I liked the communication with the sales team and builder. I felt as if they genuinely cared for my home during the process. The willingness to correct any mistakes/blemishes no matter how small was also appreciated. I was a little unsatisfied however with the website not being accurate on their listed interest rate utilizing the preferred lender. This move almost nearly turned me away.

5.0
Verified Homeowner
Lexington, NC, on Aug 25, 2025

Everything was ok.

5.0
Verified Homeowner
Lexington, NC, on Aug 08, 2025

Good communication and fast responses

5.0
Verified Homeowner
Linwood, NC, on Aug 05, 2025

I did not have any complaints at all.

5.0
Verified Homeowner
Linwood, NC, on Aug 03, 2025

I had a wonderful experience through my buying process and I have received a great service from all the Century's staff.

5.0
Verified Homeowner
Lexington, NC, on Jul 30, 2025

The sale agent walked with me every step of the way he checked in with me to make sure that any questions or concerns that I had that was addressed in a timely manner, as far as the loan officer, he was great as well. He really worked with me work with me to let me know what I needed to submit, and if there was a obstacle, he made sure to address it

4.8
Verified Homeowner
Lexington, NC, on Jul 28, 2025

All the bushes were dead, some wall spots not fixed, rocks in grass, the grass isn’t very thick and bare minimal grass

4.8
Verified Homeowner
Lexington, NC, on Jul 15, 2025

My biggest complaint about the entire process was the lack of transparency regarding major issues—specifically, the lack of internet access in the community and the inability to receive mail. These concerns were never openly discussed and only came to light after I discovered them myself. In my opinion, clear communication and transparency are what set a company apart, even if it means admitting mistakes. Not addressing these issues upfront was the most frustrating part of our purchase experience. That said, I do appreciate that the situation was ultimately resolved.

4.7
Verified Homeowner
Snow Camp, NC, on Jul 13, 2025

Communication from builder and the offers that the lending company and century offered

4.9
Verified Homeowner
Snow Camp, NC, on Jul 12, 2025

Although I was happy to move in as quickly as possible, I feel like my closing date was a bit rushed in terms of completion of the house.

4.9
Verified Homeowner
Lexington, NC, on Jun 29, 2025

Liked the simplicity of walkthrough and closing. The building team addressed our cosmetic concerns immediately.

5.0
Verified Homeowner
Linwood, NC, on Jun 20, 2025

Horrible communications and lack of help for back yard. If you want to know the whole story call us.

2.3
Verified Homeowner
Advance, NC, on Jun 19, 2025

Easy process, responsive staff. At move in, my keys did not work and I reached out for assistance with the matter- this issues still is not resolved 3 weeks later.

4.4
Verified Homeowner
Linwood, NC, on Jun 17, 2025

I loved how seamless and smooth this whole process is laid out with [name removed]. Also, every person I have dealt with has been super helpful. Special shout out to [name removed] who assisted me with picking out the home & [name removed] - the construction manager who has been giving great tips and tricks anytime I request!

5.0
Verified Homeowner
Snow Camp, NC, on Jun 09, 2025

I enjoyed my experience with Century Complete. Everyone was very helpful and made sure all my questions were answered. Any concerns I had were also taken care of.

5.0
Verified Homeowner
Lexington, NC, on Jun 08, 2025

I LOVED the fact that everyone communicated throughout my process and was available for any questions...large or small!

5.0
Verified Homeowner