Homebuilder Ratings & Reviews

Century Complete

Louisville

175 Homeowner Reviews
Nov 2023 - May 2025

Overall Satisfaction

4.5
Customers' overall satisfaction
4.2
Customers' willingness to refer our communities to their friends and family

Louisville Communities Map

 

Community Satisfaction Ratings

  • Bowles Circle

    4.3

    Louisville - 10 Homeowner Reviews

  • Coopers Cottages

    4.6

    Louisville - 17 Homeowner Reviews

  • Falcon Heights

    4.5

    Louisville - 12 Homeowner Reviews

  • Highland Meadows

    4.7

    Louisville - 12 Homeowner Reviews

  • Pleasant Ridge

    4.7

    Louisville - 43 Homeowner Reviews

  • Poplar Trace

    4.3

    Louisville - 7 Homeowner Reviews

  • Shelton Woods

    4.8

    Louisville - 8 Homeowner Reviews

  • Summit Creek

    4.0

    Louisville - 30 Homeowner Reviews

  • Sunset Hills

    4.4

    Louisville - 12 Homeowner Reviews

  • The Landings

    4.5

    Louisville - 13 Homeowner Reviews

  • Villas of Springville Manor

    4.9

    Louisville - 9 Homeowner Reviews

  • Woods of Heritage Hills

    4.4

    Louisville - 2 Homeowner Reviews

Builder Profile

Part of Century Communities, one of the nation's leading homebuilders, we're proud to offer quality and affordable new homes in desirable markets throughout the country—available through our groundbreaking and convenient online homebuying experience.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 20 Comments From Louisville
Purchase Experience Testimonials from Real Homebuyers

Charlestown, IN, on May 21, 2025

The guided tour and attention from [name removed]. He was always friendly and accessible.

5.0
Verified Homeowner
Radcliff, KY, on May 17, 2025

Please see comment above.

4.7
Verified Homeowner
Charlestown, IN, on May 16, 2025

Understanding and fast process

5.0
Verified Homeowner
Corydon, IN, on May 14, 2025

I am extremely satisfied with [name removed] (sales consultant) and [name removed] (construction manager). They have been fantastic to work with, and I appreciate them answering all of my questions and being available to help.

4.8
Verified Homeowner
Vine Grove, KY, on May 14, 2025

The only issue was that on the day of closing, there was mud on the carpet going up the stairs. [name removed] was able to take care of it by the end of the day. Would recommend that the carpet protector remain on the carpet until closing.

5.0
Verified Homeowner
Charlestown, IN, on May 13, 2025

I loved everything about my house. The contractor [name removed] was so helpful everything that we found that needed to be fixed he fixed and then some and I’m so appreciative to him for his help.. [name removed] was a godsend. She helped me and walk me through the process of buying the home. She stuck with me all the way till final closing.

5.0
Verified Homeowner
Charlestown, IN, on May 08, 2025

Loved everything about the experience with Century Complete

5.0
Verified Homeowner
Vine Grove, KY, on May 07, 2025

It was pretty much painless from start to finished.

5.0
Verified Homeowner
Radcliff, KY, on May 01, 2025

Yard was in disarray and needed a lot of work. Electronics on the door and Thermostat are hard to figure. Still haven't found what I need for the thermostat

5.0
Verified Homeowner
Lanesville, IN, on May 01, 2025

[name removed], the construction supervisor, has been professional, courteous, and very helpful.

4.7
Verified Homeowner
Charlestown, IN, on Apr 29, 2025

We like [name removed]. He’s great.

4.7
Verified Homeowner
Charlestown, IN, on Apr 23, 2025

Everything went smoothly like I said just the working class. It’s a struggle to get a new refrigerator and pay the earnest money. There’s gotta be a better assistant for that.

4.4
Verified Homeowner
Corydon, IN, on Apr 20, 2025

Availability and knowledge of building team.

4.7
Verified Homeowner
Vine Grove, KY, on Apr 19, 2025

[name removed] was there the entire time assisting and answering all the questions. The process with Inspire Homes was somewhat smooth. At the end they didn't had the Closing disclosure until the day of the closing, not allowing me to request the manager check to my bank forcing me to do a wire transfer wich I was trying to avoid. Walk through with Mr. [name removed] wnet well he explained everything to us and took notes of deficiencies he needed to address prior to the closing week. Closing day went smoothly with the final walk through with Mr. [name removed] his team fixed all discrepancies noted. The only thing I found is not having a representative from century at the Closing site to provide us with the keys of the house. I had to contact Mr. [name removed] to get access to the house and retrieve the keys and garage opener. Century missed that special touch to your customer that paid a significant amount of money for your product, that was the least you can do. Following the Closing Mr. [name removed] has been in contact with us ensuring everything was working well in the house and continuing providing a stellar service.

4.8
Verified Homeowner
Corydon, IN, on Apr 05, 2025

It felt like they were willing to saying anything to sell a home rather than do what was right.

2.1
Verified Homeowner
Jeffersonville, IN, on Mar 31, 2025

What I dislike was the conflict with the closing date. Everything else wonderful.

4.9
Verified Homeowner
Charlestown, IN, on Mar 14, 2025

I liked how quick and smooth the process of purchasing my new home.

5.0
Verified Homeowner
Corydon, IN, on Mar 13, 2025

[name removed] is the best

5.0
Verified Homeowner
Charlestown, IN, on Mar 11, 2025

I found nothing that I disliked about the process of purchasing my new home.

5.0
Verified Homeowner
Charlestown, IN, on Mar 10, 2025

Felt like every step of the way was a rush and more reactive than proactive. I didn’t like that closing price and down payment amount was a guess and not an exact number.

3.7
Verified Homeowner