Homebuilder Ratings & Reviews

Century Complete

Georgia E

469 Homeowner Reviews
Jun 2023 - Dec 2024

Century Complete

Overall Satisfaction

4.7
Customers' overall satisfaction
4.7
Customers' willingness to refer our communities to their friends and family

Georgia E Communities Map

 

Community Satisfaction Ratings

  • Arrowhead By The Lake

    4.9

    Georgia E - 6 Homeowner Reviews

  • Canes Crossing

    4.5

    Georgia E - 12 Homeowner Reviews

  • Creekview

    4.7

    Georgia E - 3 Homeowner Reviews

  • Emerald Forest

    4.6

    Georgia E - 25 Homeowner Reviews

  • Garden Walk

    4.4

    Georgia E - 2 Homeowner Reviews

  • Hampton Lakes

    4.7

    Georgia E - 5 Homeowner Reviews

  • Heritage Pointe

    4.9

    Georgia E - 5 Homeowner Reviews

  • Highland Plantation

    4.2

    Georgia E - 1 Homeowner Reviews

  • Highland Plantation TH

    5.0

    Georgia E - 76 Homeowner Reviews

  • Lochwolde

    4.9

    Georgia E - 50 Homeowner Reviews

  • Northridge Station

    4.2

    Georgia E - 6 Homeowner Reviews

  • Oakridge Farms

    4.7

    Georgia E - 13 Homeowner Reviews

  • Old Stone Crossing

    4.8

    Georgia E - 97 Homeowner Reviews

  • Quail Ridge

    4.8

    Georgia E - 63 Homeowner Reviews

  • Summer Grove

    4.7

    Georgia E - 36 Homeowner Reviews

  • Thomas Landing

    4.4

    Georgia E - 21 Homeowner Reviews

  • Twin Rivers

    4.5

    Georgia E - 34 Homeowner Reviews

  • Woodall Estates

    4.7

    Georgia E - 14 Homeowner Reviews

Builder Profile

Century Complete logo

Part of Century Communities, one of the nation's leading homebuilders, we're proud to offer quality and affordable new homes in desirable markets throughout the country—available through our groundbreaking and convenient online homebuying experience.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 20 Comments From Georgia E
Purchase Experience Testimonials from Real Homebuyers

Toccoa, GA, on Dec 14, 2024

[Translated from ES] The speed and desire to resolve the problems to complete my purchase

5.0
Verified Homeowner
Jackson, GA, on Dec 06, 2024

I am writing to express my concerns about the communication throughout the construction process. Unfortunately, there has been a noticeable lack of updates provided to me. I found myself having to call around to get the latest information on construction progress, which has been quite frustrating. Additionally, the sales agent assigned to me, [name removed], went on leave and was supposed to return on December 18th. However, she did not inform me of who would be taking over her responsibilities during her absence, leaving me without a point of contact for important updates. [name removed]

3.7
Verified Homeowner
Warner Robins, GA, on Dec 06, 2024

I am writing to provide feedback regarding my experience with Century Communities during the purchase process of my property at [name removed] [name removed] [name removed] Trl, [name removed] Robins, GA 31093. Unfortunately, my experience has been disappointing, marked by unprofessionalism, mismanagement, and a lack of accountability. While I appreciate the efforts of [name removed], the new construction manager, who is doing everything in his power to make things right, the issues leading up to this point have left me feeling extremely dissatisfied. Disregard Toward My Complaints I previously raised serious concerns about the behavior of [name removed], the construction manager, whose actions were unprofessional and dismissive. Despite expressing these concerns early on and requesting that he no longer be involved with my property, my complaint was ignored. This disregard for a legitimate customer issue set the tone for the poor experience that followed. Key Mismanagement Issues 1. Misplacement of Keys: After fulfilling all my financial and contractual obligations, I was given the incorrect keys to a property I did not own. To make matters worse, I later learned that these keys were misplaced and left accessible for more than seven days. This mismanagement is not only unprofessional but also represents a significant breach of security. The resolution offered to me—either driving 40 minutes to retrieve the correct keys or waiting for them to be shipped—was completely unacceptable. The mishandling of this basic but critical aspect of the homebuying process has been a major source of stress and frustration. 2. Domino Effect of Issues Caused by [name removed]: From the very beginning, [name removed]’s lack of professionalism created problems. For example: • On the day of my orientation, a vehicle belonging to a cleaner was obstructing my driveway. Despite being aware of the orientation schedule, [name removed] allowed this vehicle to remain there until I threatened to have it towed. • His response to my concerns was dismissive and condescending, further reflecting his lack of accountability and professionalism. 3. Failure to Address Concerns: Throughout this process, I experienced a clear lack of communication and accountability from Century Communities. The finger-pointing and confusion among representatives, including [name removed] and Gray, made it difficult to get clear answers or resolutions to my concerns. It felt as though my concerns were being minimized or ignored altogether. Impact and Current Outlook The entire process, from the mismanagement of my keys to the dismissive behavior of key personnel, has left me feeling disrespected as a customer. This situation has eroded my trust in Century Communities and has overshadowed what should have been an exciting and positive milestone. The only positive aspect of my experience has been [name removed], the new construction manager. [name removed] has gone above and beyond to address the issues left in [name removed]’s wake and has demonstrated professionalism and a genuine desire to resolve my concerns. His efforts are the only reason I have any hope for a satisfactory outcome. Final Thoughts I am deeply dissatisfied with the lack of accountability, professionalism, and organization demonstrated throughout this process. The mishandling of my keys, the dismissive behavior of the previous construction manager, and the disregard for my concerns have left me questioning the quality and customer care I expected from Century Communities. I urge Century Communities to take these issues seriously, review their internal processes, and ensure that no other customer has to go through a similar experience. Customers deserve to be treated with respect and professionalism at every stage of the process. Thank you for taking the time to review my feedback. I hope these concerns are addressed appropriately moving forward.

4.1
Verified Homeowner
Barnesville, GA, on Dec 06, 2024

Explained in my last comment.

4.4
Verified Homeowner
Warner Robins, GA, on Dec 05, 2024

Enjoyable

5.0
Verified Homeowner
Warner Robins, GA, on Dec 02, 2024

My builder, [name removed], was extremely helpful and knowledgeable.

5.0
Verified Homeowner
Warner Robins, GA, on Nov 27, 2024

Most of the items I had to sign should be reviewed by my agent first. Some documents would get sent to her after I signed and others just wouldn't get sent to her. I think for transparency you should allow a buyers agent to view documents first. Now that being said all of the documents themselves were fine.

5.0
Verified Homeowner
Lizella, GA, on Nov 10, 2024

Everything went good with Century Complete but the lenders (Inspire Home Loans) made the process a little difficult with the different underwriters.

5.0
Verified Homeowner
Macon, GA, on Nov 10, 2024

Water pressure in the kitchen sink

5.0
Verified Homeowner
Barnesville, GA, on Nov 07, 2024

When you say 2 years is good enough I really don't like i had to include my (2) 2nd jobs from 2017 and 2019 for a 2024 buying process. Then on my end I have every thing attached in every email however it's such a delay on my end left feeling very anxious. So my confidence was low if everything would fall into place because I didn't feel all the way secure even in my 25 years of work experience was good enough. I was a home owner before and it seemed like I was at ground zero again.

4.1
Verified Homeowner
Macon, GA, on Nov 05, 2024

The quality of the build and the builder took the time to explain how the equipment works and their functions. Outstanding job by your team.

5.0
Verified Homeowner
Warner Robins, GA, on Oct 27, 2024

Pricing. Trench that goes directly through my backyard for drainage. Basic lighting. Basic white-colored flat paint. Low water pressure throughout house.

4.1
Verified Homeowner
Lizella, GA, on Oct 13, 2024

nothing

5.0
Verified Homeowner
Macon, GA, on Oct 11, 2024

Hassle with finding an outside inspector due to requirements that needed to be met

4.8
Verified Homeowner
Macon, GA, on Oct 11, 2024

I was thoroughly impressed by [name removed], who did the walk through. He was very knowledgeable, answered all questions & took the time to make sure I understood everything. He was very personable. Outstanding experience!!!

5.0
Verified Homeowner
Toccoa, GA, on Oct 11, 2024

Only issue is there was not clear communication about there being no Internet actually available at time of move in. The house was capable of Internet, but there is not buried to connect to and we work remote. In the future I'd recommend working side by side with the Internet company and ensuring there is accessible Internet seeing as remote workers are an increasing profession.

5.0
Verified Homeowner
Macon, GA, on Oct 11, 2024

The lending portion through inspire home loans was great and very easy until the last week where our lender gave us the run around and then at closing we were unable to obtain the keys to the house which led to a bunch of missed appointments and deliveries and created a complete disaster for me and my family the day of closing and move in. Our builder [name removed] did An AMAZING job and followed up with us after move in. 10 STARS FOR HIM!

4.6
Verified Homeowner
Macon, GA, on Oct 07, 2024

I don't have any complaints. It was a wonderful experience

5.0
Verified Homeowner
Macon, GA, on Oct 07, 2024

Great experience

5.0
Verified Homeowner
Barnesville, GA, on Oct 05, 2024

I like how available the team was.

5.0
Verified Homeowner