Overall Satisfaction
Community Profile
MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, on Sep 10, 2020
I have been very impressed with Classic Homes prompt replies and persistency in getting things done right. Kyle is extremely helpful with problem solving while also being friendly and personable.
Colorado Springs, on Sep 09, 2020
Basement flooded before we moved into the home. Microwave vent painted shut. First time we used oven the cabinet above the oven overheated because heat was not vented. Olive oil jar broke because of heat and leaked into microwave. Oil still dripping from inside of microwave 10 months later. Classic refused to replace microwave. Rock landscaping at south side of house is treacherous to walk on because of steep 10” drop off near fence. Hazardous condition. Classic refused to remediate. All other deficiencies remedied by Classic.
Colorado Springs, on Sep 06, 2020
our front yard grass was installed and thriving before someone came along and dropped it up and never put it back correctly or with care. the lawn now has brown parches and some sprinkler heads were completely under ground. there are still patches that need to be fixed but over all it needs real attention. we are grass people so its super frustrating to see it the way it is.
Colorado Springs, on Sep 03, 2020
the responsiveness. Kyle takes each warranty input like it was something wrong with his own home. His care and consideration is top notch. He also takes time to explain the way forward and the subsequent steps if that way forward does not resolve the issues.
Colorado Springs, on Sep 01, 2020
I really like how friendly associates were and how I was kept informed of the built process. On the other hand, Classic contractors should listen more to the home owners and be sensitive to their needs. More specifically, it is absurd that a contractor gets to decide where grass is placed just because it home builder's provided. It should be a homeowner's decision not a contractor's decision. Then the homer have to pay to get it fixed to their liking.
Colorado Springs, on Aug 25, 2020
I loved the customer service experience. Lori and June were outstanding to work with. Once the construction began, Joe kept us up to date and informed every step of the way.
Colorado Springs, on Aug 20, 2020
I put in several work order for them to come out and look at my concrete. This request seem to be ignored. I purchased another classic in the Indigo Ranch area also, my drive way looked horrible after a few years. I'm trying to get them to look at it and get their hands around it. Cocking or something before it actually all cracks apart. Chunks of concrete are coming off but know one has come out. I purchased and closed in Oct of 2020 and hoping eventually someone comes out my Neighbors is even worst and they have not come out to his home either. We are in Colorado Springs in Banning Lewis Ranch
Colorado Springs, on Aug 18, 2020
I usually get a response within a day and service is quickly done after I request it.
Colorado Springs, on Jun 28, 2020
The team has been good to work with. We did have an issue with rain/snow getting into the house thru a vent. We were told it was normal three times, on the 4th attempt it was found that the vent was installed incorrectly and now is fixed.
Colorado Springs, on May 25, 2020
So many things ... design ... quality ... but best of all is Kyle who has done all of our maintenance follow-up ... he makes all of Classic look good!
Colorado Springs, on Mar 27, 2020
I really like Kyle my warranty guy even though classic seems to really build these homes as fast as possible he takes the time to try and get things fixed for me. Important to have these guys with super people skills. Even when classic says they can't do anything he puts it out there as politely and soft spoken as possible. Perfect guy for the job. Love what he does and they way he represents your company.
Colorado Springs, on Mar 25, 2020
Kyle and the other crew members have been very friendly and kind. I felt listened to and understood.
Colorado Springs, on Jan 30, 2020
If there is something that needs to get fixed Classic is friendly and getting it done!
Colorado Springs, on Jan 19, 2020
The personal attention + professional service + promises kept = 3 for 3
Colorado Springs, on Jan 08, 2020
They have helped fix some issues that were over looked, how ever some trades still need to come in and repair some issues
Colorado Springs, on Dec 10, 2019
Quality product, quality service, quality of personnel.
Colorado Springs, on Dec 08, 2019
To me it's about the experience. I purchased my Home over the phone while stationed overseas. Paul and Lori made the process as easy as they could with the time difference. The quality of the home is everything I have expected. I have already recommended two of my coworkers to classic homes. One of them so currently having the same style home as I purchased, being built in Hanna Ridge Every little issue that I hVe found over time was correct by the warranty department. I want to thank all of the Individuals at Classic Homes for not only the beautiful home, but for the amazing experience. I will be sure to have my retirement home built by Classic Homes. V/R Robert J. Williams WO1, USA
Colorado Springs, on Nov 26, 2019
They have followed up in a timely manner and addressed most of our concerns/issues
Colorado Springs, on Oct 25, 2019
Customer service has been a fairly high level of satisfaction thus far.
Colorado Springs, on Oct 13, 2019
Nothing, the only repair we have requested was not completed and still hasn’t been.
Colorado Springs, on Oct 08, 2019
We are enjoying our house with the custom touches we put in. We have not experienced any major problems with our house.
Colorado Springs, on Aug 29, 2019
So far there are only a limited number of problems with construction. Overall quality is great.
Colorado Springs, on Jun 23, 2019
Thus far, customer care experience has been great. Kyle has provided us with outstanding response, and service.
Colorado Springs, on Jun 17, 2019
The customer service. Each employee, from the sales employees to the warranty employees , everyone has been very professional and great to work with
Colorado Springs, on Jun 12, 2019
The follow up have not been good.Theybhave tried to address concerns but I should not have this much.
Colorado Springs, on Jun 07, 2019
Kyle was great coordinating all vendors at the same time. I have purchased 5 new homes and this has been the best so far with warranty work
Colorado Springs, on May 31, 2019
I like how polite Kyle is and how he wants to help us resolve any issues we have.
Colorado Springs, on Apr 29, 2019
The flexibility in the scheduling conflicts and issues that came up.
Colorado Springs, on Apr 08, 2019
The warranty service has been great. Jon Holt has been great to work with and very responsive.
Colorado Springs, on Apr 01, 2019
He was attentive and repaired some problems we had himself.
Colorado Springs, on Feb 02, 2019
They were very helpful and knowledgeable during the building process. This house is also an example of quality workmanship. We have had few complaints and few repairs necessary
Colorado Springs, CO, on Jan 25, 2019
Paul our sales rep went Out of his way to keep us informed with pictures etc since we are from out of town
Colorado Springs, CO, on Jan 12, 2019
The ongoing personal contact and accessibility with the various Classic representatives who walked us through each phase of the project.
Colorado Springs, on Dec 23, 2018
Classic has given us their total commitment to customer service!
Colorado Springs, on Dec 01, 2018
Fast response to any job that needed to be fixed, except for the last job.
Colorado Springs, CO, on Nov 09, 2018
The interaction with sales and construction manager. They were all concerned with meeting our expectations of quality.
Colorado Springs, CO, on Sep 12, 2018
We enjoyed working with everyone related to the classic family. Everyone made this a very enjoyable process which not everyone can say when building a house! The workers were all courteous that we ran in to while visiting the construction of the home. We are very pleased with our building experience! Thanks Joe, Paul, and Lori for being wonderful throughout this experience!
Colorado Springs, CO, on Sep 17, 2015
The reputation of a quality build that won't bust your budget. We are comfortable knowing that buying with Classic that we are getting a quality built and quality featured home.
Colorado Springs, CO, on Sep 12, 2015
This is the first time in 30 years I have not had a custom built home, so it is very hard to come down to the level of buying a cookie cutter home, but I was forced into this situation. I think the home is overall OK, but not great workmanship.
Colorado Springs, CO, on Jan 14, 2015
Thru no fault of the builder, the blinds for the kitchen were not in at closing .
Colorado Springs, CO, on Oct 31, 2014
This is our fifth Classic Home and so therefore we thoroughly love your product and all the people we worked with from our Sales Rep, Kristen Royer and John Carlson, Superintendent and Jessica at the Design Studio and Jean Tindall at CB&T. They made it a very wonderful experience.
Colorado Springs, CO, on Aug 04, 2014
Jina, Kristine, Jon and Shane have all been great. As with any home, there were a few things that needed attention. WITHOUT EXEPTION, the entire team was always there to help.
Colorado Springs, CO, on Jul 16, 2014
They did a great job but their follow up is a little less than desired.
Colorado Springs, CO, on May 28, 2014
we were promised a ceiling fan if we purchase the home the day we visited the site and we never got the fan.
Colorado Springs, CO, on Apr 22, 2014
This building experience has been great. Very stress free and enjoyable. I will recommend building with Classic to any and all my friends.
Colorado Springs, CO, on Jan 10, 2014
felt they ignored some of mu issues because they didn't want to address them, still have the concern with my house. I told them at framing of my concern so that it would be easy to address. Didn't get fixed. Then again after stucco went on and again at last walk thru. Real disappointed with this kind of concern.
Colorado Springs, CO, on Jan 10, 2014
We moved into a $300,000 house and the dishwasher didn't work. The backyard fence is not where we wanted it. The stove and the dishwasher both seem incredibly cheap or low grade. Our house was dusty and required cleaning when we moved in. The floors had to be redone two days after closing on the house. Around our back door and the large windows in the master bedroom it is freezing which has me wondering if it is properly insulated. I was also told by a contractor friend that the windows used were of cheap quality and would not be energy efficient. I guess I expected more from this builder. I was led to believe that this is the premier builder in Colorado Springs. I was not impressed with the finished product. During the design portion of the process it felt like every little thing was charged for. Less like we were designing our house more like we were being nickel and dimed to death. The model we toured of our home seemed much quieter despite the fact there was no added insulation.
Colorado Springs, CO, on Dec 07, 2013
john is the best builder in co springs he listened to our comments and suggestions and put them in action!
Colorado Springs, CO, on Nov 23, 2013
The quality of the material and building of the house is exceptional but we found a lot of scratches and chips in sinks, tubs, cabinets, etc after installation. Adequate care was not taken to protect the material after it was installed. We are still waiting for several things to be corrected that was identified during the closing walk through including a few blue and green tapes that are still on the wall. When we contacted the builder, we were told we needed to wait for the 30 day follow-up to address any outstanding issues. This has left a bad impression with us that the builder made their sale and now does not want to be bothered with us anymore. Anyway we are enjoying our new house and are still settling in and know everything will eventually get worked out.
Colorado Springs, CO, on Apr 09, 2013
I don't like the low illuminating bulbs in the house. I wish appliances were made in the U.S. I am not familiar with the fixture brands in the bathrooms, are those top brands for the sinks and toilets? I was impresses by the quality of the building process, the construction foreman, the sales team, and Classic's design center.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, CO, on Jan 25, 2019
Paul our sales rep went Out of his way to keep us informed with pictures etc since we are from out of town
Colorado Springs, CO, on Jan 12, 2019
The ongoing personal contact and accessibility with the various Classic representatives who walked us through each phase of the project.
Colorado Springs, CO, on Nov 09, 2018
The interaction with sales and construction manager. They were all concerned with meeting our expectations of quality.
Colorado Springs, CO, on Sep 12, 2018
We enjoyed working with everyone related to the classic family. Everyone made this a very enjoyable process which not everyone can say when building a house! The workers were all courteous that we ran in to while visiting the construction of the home. We are very pleased with our building experience! Thanks Joe, Paul, and Lori for being wonderful throughout this experience!
Colorado Springs, CO, on Sep 17, 2015
The reputation of a quality build that won't bust your budget. We are comfortable knowing that buying with Classic that we are getting a quality built and quality featured home.
Colorado Springs, CO, on Sep 12, 2015
This is the first time in 30 years I have not had a custom built home, so it is very hard to come down to the level of buying a cookie cutter home, but I was forced into this situation. I think the home is overall OK, but not great workmanship.
Colorado Springs, CO, on Jan 14, 2015
Thru no fault of the builder, the blinds for the kitchen were not in at closing .
Colorado Springs, CO, on Oct 31, 2014
This is our fifth Classic Home and so therefore we thoroughly love your product and all the people we worked with from our Sales Rep, Kristen Royer and John Carlson, Superintendent and Jessica at the Design Studio and Jean Tindall at CB&T. They made it a very wonderful experience.
Colorado Springs, CO, on Aug 04, 2014
Jina, Kristine, Jon and Shane have all been great. As with any home, there were a few things that needed attention. WITHOUT EXEPTION, the entire team was always there to help.
Colorado Springs, CO, on Jul 16, 2014
They did a great job but their follow up is a little less than desired.
Colorado Springs, CO, on May 28, 2014
we were promised a ceiling fan if we purchase the home the day we visited the site and we never got the fan.
Colorado Springs, CO, on Apr 22, 2014
This building experience has been great. Very stress free and enjoyable. I will recommend building with Classic to any and all my friends.
Colorado Springs, CO, on Jan 10, 2014
felt they ignored some of mu issues because they didn't want to address them, still have the concern with my house. I told them at framing of my concern so that it would be easy to address. Didn't get fixed. Then again after stucco went on and again at last walk thru. Real disappointed with this kind of concern.
Colorado Springs, CO, on Jan 10, 2014
We moved into a $300,000 house and the dishwasher didn't work. The backyard fence is not where we wanted it. The stove and the dishwasher both seem incredibly cheap or low grade. Our house was dusty and required cleaning when we moved in. The floors had to be redone two days after closing on the house. Around our back door and the large windows in the master bedroom it is freezing which has me wondering if it is properly insulated. I was also told by a contractor friend that the windows used were of cheap quality and would not be energy efficient. I guess I expected more from this builder. I was led to believe that this is the premier builder in Colorado Springs. I was not impressed with the finished product. During the design portion of the process it felt like every little thing was charged for. Less like we were designing our house more like we were being nickel and dimed to death. The model we toured of our home seemed much quieter despite the fact there was no added insulation.
Colorado Springs, CO, on Dec 07, 2013
john is the best builder in co springs he listened to our comments and suggestions and put them in action!
Colorado Springs, CO, on Nov 23, 2013
The quality of the material and building of the house is exceptional but we found a lot of scratches and chips in sinks, tubs, cabinets, etc after installation. Adequate care was not taken to protect the material after it was installed. We are still waiting for several things to be corrected that was identified during the closing walk through including a few blue and green tapes that are still on the wall. When we contacted the builder, we were told we needed to wait for the 30 day follow-up to address any outstanding issues. This has left a bad impression with us that the builder made their sale and now does not want to be bothered with us anymore. Anyway we are enjoying our new house and are still settling in and know everything will eventually get worked out.
Colorado Springs, CO, on Apr 09, 2013
I don't like the low illuminating bulbs in the house. I wish appliances were made in the U.S. I am not familiar with the fixture brands in the bathrooms, are those top brands for the sinks and toilets? I was impresses by the quality of the building process, the construction foreman, the sales team, and Classic's design center.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, on Sep 06, 2020
our front yard grass was installed and thriving before someone came along and dropped it up and never put it back correctly or with care. the lawn now has brown parches and some sprinkler heads were completely under ground. there are still patches that need to be fixed but over all it needs real attention. we are grass people so its super frustrating to see it the way it is.
Colorado Springs, on Sep 03, 2020
the responsiveness. Kyle takes each warranty input like it was something wrong with his own home. His care and consideration is top notch. He also takes time to explain the way forward and the subsequent steps if that way forward does not resolve the issues.
Colorado Springs, on Aug 18, 2020
I usually get a response within a day and service is quickly done after I request it.
Colorado Springs, on Jun 28, 2020
The team has been good to work with. We did have an issue with rain/snow getting into the house thru a vent. We were told it was normal three times, on the 4th attempt it was found that the vent was installed incorrectly and now is fixed.
Colorado Springs, on Mar 27, 2020
I really like Kyle my warranty guy even though classic seems to really build these homes as fast as possible he takes the time to try and get things fixed for me. Important to have these guys with super people skills. Even when classic says they can't do anything he puts it out there as politely and soft spoken as possible. Perfect guy for the job. Love what he does and they way he represents your company.
Colorado Springs, on Mar 25, 2020
Kyle and the other crew members have been very friendly and kind. I felt listened to and understood.
Colorado Springs, on Jan 30, 2020
If there is something that needs to get fixed Classic is friendly and getting it done!
Colorado Springs, on Jan 19, 2020
The personal attention + professional service + promises kept = 3 for 3
Colorado Springs, on Jan 08, 2020
They have helped fix some issues that were over looked, how ever some trades still need to come in and repair some issues
Colorado Springs, on Nov 26, 2019
They have followed up in a timely manner and addressed most of our concerns/issues
Colorado Springs, on Oct 13, 2019
Nothing, the only repair we have requested was not completed and still hasn’t been.
Colorado Springs, on Jun 23, 2019
Thus far, customer care experience has been great. Kyle has provided us with outstanding response, and service.
Colorado Springs, on Jun 12, 2019
The follow up have not been good.Theybhave tried to address concerns but I should not have this much.
Colorado Springs, on Jun 07, 2019
Kyle was great coordinating all vendors at the same time. I have purchased 5 new homes and this has been the best so far with warranty work
Colorado Springs, on May 31, 2019
I like how polite Kyle is and how he wants to help us resolve any issues we have.
Colorado Springs, on Apr 29, 2019
The flexibility in the scheduling conflicts and issues that came up.
Colorado Springs, on Apr 08, 2019
The warranty service has been great. Jon Holt has been great to work with and very responsive.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, on Sep 10, 2020
I have been very impressed with Classic Homes prompt replies and persistency in getting things done right. Kyle is extremely helpful with problem solving while also being friendly and personable.
Colorado Springs, on Sep 09, 2020
Basement flooded before we moved into the home. Microwave vent painted shut. First time we used oven the cabinet above the oven overheated because heat was not vented. Olive oil jar broke because of heat and leaked into microwave. Oil still dripping from inside of microwave 10 months later. Classic refused to replace microwave. Rock landscaping at south side of house is treacherous to walk on because of steep 10” drop off near fence. Hazardous condition. Classic refused to remediate. All other deficiencies remedied by Classic.
Colorado Springs, on Sep 01, 2020
I really like how friendly associates were and how I was kept informed of the built process. On the other hand, Classic contractors should listen more to the home owners and be sensitive to their needs. More specifically, it is absurd that a contractor gets to decide where grass is placed just because it home builder's provided. It should be a homeowner's decision not a contractor's decision. Then the homer have to pay to get it fixed to their liking.
Colorado Springs, on Aug 25, 2020
I loved the customer service experience. Lori and June were outstanding to work with. Once the construction began, Joe kept us up to date and informed every step of the way.
Colorado Springs, on Aug 20, 2020
I put in several work order for them to come out and look at my concrete. This request seem to be ignored. I purchased another classic in the Indigo Ranch area also, my drive way looked horrible after a few years. I'm trying to get them to look at it and get their hands around it. Cocking or something before it actually all cracks apart. Chunks of concrete are coming off but know one has come out. I purchased and closed in Oct of 2020 and hoping eventually someone comes out my Neighbors is even worst and they have not come out to his home either. We are in Colorado Springs in Banning Lewis Ranch
Colorado Springs, on May 25, 2020
So many things ... design ... quality ... but best of all is Kyle who has done all of our maintenance follow-up ... he makes all of Classic look good!
Colorado Springs, on Dec 10, 2019
Quality product, quality service, quality of personnel.
Colorado Springs, on Dec 08, 2019
To me it's about the experience. I purchased my Home over the phone while stationed overseas. Paul and Lori made the process as easy as they could with the time difference. The quality of the home is everything I have expected. I have already recommended two of my coworkers to classic homes. One of them so currently having the same style home as I purchased, being built in Hanna Ridge Every little issue that I hVe found over time was correct by the warranty department. I want to thank all of the Individuals at Classic Homes for not only the beautiful home, but for the amazing experience. I will be sure to have my retirement home built by Classic Homes. V/R Robert J. Williams WO1, USA
Colorado Springs, on Oct 25, 2019
Customer service has been a fairly high level of satisfaction thus far.
Colorado Springs, on Oct 08, 2019
We are enjoying our house with the custom touches we put in. We have not experienced any major problems with our house.
Colorado Springs, on Aug 29, 2019
So far there are only a limited number of problems with construction. Overall quality is great.
Colorado Springs, on Jun 17, 2019
The customer service. Each employee, from the sales employees to the warranty employees , everyone has been very professional and great to work with
Colorado Springs, on Feb 02, 2019
They were very helpful and knowledgeable during the building process. This house is also an example of quality workmanship. We have had few complaints and few repairs necessary
Colorado Springs, on Dec 23, 2018
Classic has given us their total commitment to customer service!