Overall Satisfaction
Community Profile
MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Colorado Springs, on Oct 13, 2019
Nothing, the only repair we have requested was not completed and still hasn’t been.
Colorado Springs, on Oct 12, 2019
Classic made good every possible hiccup that came with building a new home.
Colorado Springs, on Oct 08, 2019
We are enjoying our house with the custom touches we put in. We have not experienced any major problems with our house.
Colorado Springs, on Oct 06, 2019
Very friendly and helpful staff. The builder and house is top notch. Very trustworthy company!
Colorado Springs, on Sep 21, 2019
Everyone has been super kind and pleasant to work with. Love the layout of our house besides just a few thing!
Colorado Springs, on Sep 10, 2019
Everything was mapped out clearly and that process was followed. I knew what was happening every week
Colorado Springs, on Aug 29, 2019
So far there are only a limited number of problems with construction. Overall quality is great.
Colorado Springs, on Aug 08, 2019
Everyone was so professional, personal, and polite. Promises were made and kept. The quality is HIGH. And I have to give a SHOUT OUT to Paul Kyber -- he specifically did an A+ job!
Colorado Springs, on Jun 23, 2019
Thus far, customer care experience has been great. Kyle has provided us with outstanding response, and service.
Colorado Springs, on Jun 17, 2019
The customer service. Each employee, from the sales employees to the warranty employees , everyone has been very professional and great to work with
Colorado Springs, on Jun 12, 2019
The follow up have not been good.Theybhave tried to address concerns but I should not have this much.
Colorado Springs, on Jun 07, 2019
Kyle was great coordinating all vendors at the same time. I have purchased 5 new homes and this has been the best so far with warranty work
Colorado Springs, on May 31, 2019
I like how polite Kyle is and how he wants to help us resolve any issues we have.
Colorado Springs, on May 24, 2019
They have responded to our concerns fairly quickly and have resolved most of the issues.
Colorado Springs, on Apr 29, 2019
The flexibility in the scheduling conflicts and issues that came up.
Colorado Springs, on Apr 27, 2019
The people I worked with! Paul, Lori and Joe are the BEST! SO friendly, responsive and helpful; they were there for me every step of the way!
Colorado Springs, on Apr 08, 2019
The warranty service has been great. Jon Holt has been great to work with and very responsive.
Colorado Springs, on Apr 03, 2019
They initiated the warranty process within 90days
Colorado Springs, on Apr 01, 2019
He was attentive and repaired some problems we had himself.
Colorado Springs, on Mar 27, 2019
Service has been prompt how ever we still have a problem with creaky flooring which was not expected considering the value of the home and Classic's reputation.
Colorado Springs, on Mar 26, 2019
The way the builder and sales team made me a priority and was willing to work with me while I was stationed in Europe.
Colorado Springs, on Feb 16, 2019
All the support, updates, kept us on the loop with everything going on regarding the building of our new house. Helpful, nice, professional people.
Colorado Springs, on Feb 07, 2019
Good quality home and nice folks to work with
Colorado Springs, on Feb 07, 2019
I liked the end process because during the process things were not as communicated to me as I wanted them to be..meaning the bathroom basement ceiling.
Colorado Springs, on Feb 07, 2019
Communication with the builder on a weekly basis.
Colorado Springs, on Feb 07, 2019
Excellent assistance, support, and communication from/with sales team, Lori Schlicht & Paul Kyburz, and construction team, Joe and Chris Thompson were paramount to our overall satisfaction. Attention to detail and excellence in assisting us coordinating our entire home by Design Coordinator, Cheryl Hart, played a major part in de-mystifying how the design all comes together. From initial visit in November 2017 through contract, Paul and Lori were always available for simple questions & helping us easily understand the complex construction process in building a new home. Without a doubt, their diligence and availability was instrumental in our decision to build with Classic Homes. Joe was thorough in explaining and updating us on the building process. At the initial & final walk-through Chris Thompson was exceptionally knowledgeable about any area we questioned or needed to understand. The confidence in Classic each of these professionals have brings credit on their profession as well as Classic Homes and highly deserves to be recognized.
Colorado Springs, on Feb 02, 2019
They were very helpful and knowledgeable during the building process. This house is also an example of quality workmanship. We have had few complaints and few repairs necessary
Colorado Springs, on Jan 25, 2019
Paul our sales rep went Out of his way to keep us informed with pictures etc since we are from out of town
Colorado Springs, on Jan 12, 2019
The ongoing personal contact and accessibility with the various Classic representatives who walked us through each phase of the project.
Colorado Springs, on Jan 10, 2019
I enjoyed the design center the most because Stacy was wonderful, patient, and very professional. She not only meet with my on two appointments, she also met with me in her spare free time to allow me to change things. I like that the appointments are not all in one sitting, to allow us to think and change things as we saw fit. I respect her patients and professionalism as I never felt judged or rushed to decide.
Colorado Springs, on Jan 09, 2019
Paul and Lori were very helpful. They were always able to answer any home questions we had.
Colorado Springs, on Jan 01, 2019
John is very professional and knowledgeable; he works well with subcontractors and follows through to make sure the job is completed and completed right.
Colorado Springs, on Dec 23, 2018
Classic has given us their total commitment to customer service!
Colorado Springs, on Dec 18, 2018
The items from the final walk through were not complete at closing/move in. We are still trying to coordinate the completion of those items 30 days later
Colorado Springs, on Dec 01, 2018
Fast response to any job that needed to be fixed, except for the last job.
Colorado Springs, on Nov 29, 2018
The quality of the home compared to others in Banning Lewis Ranch
Colorado Springs, on Nov 24, 2018
On the few times we asked them if they could fix some things we didn’t like they never said no.
Colorado Springs, on Nov 13, 2018
I'm appreciative that it was even offered, not so much on its effectiveness.
Colorado Springs, on Sep 16, 2018
Excellent build and very good customer service
Colorado Springs, on Jul 07, 2018
Very professional and personable. This my second Classic home and I wouldn't buy from any other builders.
Colorado Springs, on Jul 07, 2018
Don’t like it I feel like they just send you to another company to get fixed
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Colorado Springs, on Oct 12, 2019
Classic made good every possible hiccup that came with building a new home.
Colorado Springs, on Oct 06, 2019
Very friendly and helpful staff. The builder and house is top notch. Very trustworthy company!
Colorado Springs, on Sep 10, 2019
Everything was mapped out clearly and that process was followed. I knew what was happening every week
Colorado Springs, on Aug 08, 2019
Everyone was so professional, personal, and polite. Promises were made and kept. The quality is HIGH. And I have to give a SHOUT OUT to Paul Kyber -- he specifically did an A+ job!
Colorado Springs, on Apr 27, 2019
The people I worked with! Paul, Lori and Joe are the BEST! SO friendly, responsive and helpful; they were there for me every step of the way!
Colorado Springs, on Mar 26, 2019
The way the builder and sales team made me a priority and was willing to work with me while I was stationed in Europe.
Colorado Springs, on Feb 16, 2019
All the support, updates, kept us on the loop with everything going on regarding the building of our new house. Helpful, nice, professional people.
Colorado Springs, on Feb 07, 2019
I liked the end process because during the process things were not as communicated to me as I wanted them to be..meaning the bathroom basement ceiling.
Colorado Springs, on Feb 07, 2019
Communication with the builder on a weekly basis.
Colorado Springs, on Feb 07, 2019
Excellent assistance, support, and communication from/with sales team, Lori Schlicht & Paul Kyburz, and construction team, Joe and Chris Thompson were paramount to our overall satisfaction. Attention to detail and excellence in assisting us coordinating our entire home by Design Coordinator, Cheryl Hart, played a major part in de-mystifying how the design all comes together. From initial visit in November 2017 through contract, Paul and Lori were always available for simple questions & helping us easily understand the complex construction process in building a new home. Without a doubt, their diligence and availability was instrumental in our decision to build with Classic Homes. Joe was thorough in explaining and updating us on the building process. At the initial & final walk-through Chris Thompson was exceptionally knowledgeable about any area we questioned or needed to understand. The confidence in Classic each of these professionals have brings credit on their profession as well as Classic Homes and highly deserves to be recognized.
Colorado Springs, on Jan 25, 2019
Paul our sales rep went Out of his way to keep us informed with pictures etc since we are from out of town
Colorado Springs, on Jan 12, 2019
The ongoing personal contact and accessibility with the various Classic representatives who walked us through each phase of the project.
Colorado Springs, on Jan 10, 2019
I enjoyed the design center the most because Stacy was wonderful, patient, and very professional. She not only meet with my on two appointments, she also met with me in her spare free time to allow me to change things. I like that the appointments are not all in one sitting, to allow us to think and change things as we saw fit. I respect her patients and professionalism as I never felt judged or rushed to decide.
Colorado Springs, on Jan 09, 2019
Paul and Lori were very helpful. They were always able to answer any home questions we had.
Colorado Springs, on Dec 18, 2018
The items from the final walk through were not complete at closing/move in. We are still trying to coordinate the completion of those items 30 days later
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Colorado Springs, on Oct 13, 2019
Nothing, the only repair we have requested was not completed and still hasn’t been.
Colorado Springs, on Jun 23, 2019
Thus far, customer care experience has been great. Kyle has provided us with outstanding response, and service.
Colorado Springs, on Jun 12, 2019
The follow up have not been good.Theybhave tried to address concerns but I should not have this much.
Colorado Springs, on Jun 07, 2019
Kyle was great coordinating all vendors at the same time. I have purchased 5 new homes and this has been the best so far with warranty work
Colorado Springs, on May 31, 2019
I like how polite Kyle is and how he wants to help us resolve any issues we have.
Colorado Springs, on May 24, 2019
They have responded to our concerns fairly quickly and have resolved most of the issues.
Colorado Springs, on Apr 29, 2019
The flexibility in the scheduling conflicts and issues that came up.
Colorado Springs, on Apr 08, 2019
The warranty service has been great. Jon Holt has been great to work with and very responsive.
Colorado Springs, on Apr 03, 2019
They initiated the warranty process within 90days
Colorado Springs, on Apr 01, 2019
He was attentive and repaired some problems we had himself.
Colorado Springs, on Mar 27, 2019
Service has been prompt how ever we still have a problem with creaky flooring which was not expected considering the value of the home and Classic's reputation.
Colorado Springs, on Jan 01, 2019
John is very professional and knowledgeable; he works well with subcontractors and follows through to make sure the job is completed and completed right.
Colorado Springs, on Nov 13, 2018
I'm appreciative that it was even offered, not so much on its effectiveness.
Colorado Springs, on Jul 07, 2018
Very professional and personable. This my second Classic home and I wouldn't buy from any other builders.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Colorado Springs, on Oct 08, 2019
We are enjoying our house with the custom touches we put in. We have not experienced any major problems with our house.
Colorado Springs, on Sep 21, 2019
Everyone has been super kind and pleasant to work with. Love the layout of our house besides just a few thing!
Colorado Springs, on Aug 29, 2019
So far there are only a limited number of problems with construction. Overall quality is great.
Colorado Springs, on Jun 17, 2019
The customer service. Each employee, from the sales employees to the warranty employees , everyone has been very professional and great to work with
Colorado Springs, on Feb 07, 2019
Good quality home and nice folks to work with
Colorado Springs, on Feb 02, 2019
They were very helpful and knowledgeable during the building process. This house is also an example of quality workmanship. We have had few complaints and few repairs necessary
Colorado Springs, on Dec 23, 2018
Classic has given us their total commitment to customer service!
Colorado Springs, on Dec 01, 2018
Fast response to any job that needed to be fixed, except for the last job.
Colorado Springs, on Nov 29, 2018
The quality of the home compared to others in Banning Lewis Ranch
Colorado Springs, on Nov 24, 2018
On the few times we asked them if they could fix some things we didn’t like they never said no.
Colorado Springs, on Sep 16, 2018
Excellent build and very good customer service