Overall Satisfaction
Community Profile
MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, CO, on Dec 22, 2020
I like the way Classic home take care of customers. The thing I don’t like is some stuffs need to be fixed.
Colorado Springs, on Feb 05, 2021
Malachi has been very responsive and taken care of the issues we had: we appreciate his customer service
Colorado Springs, on Apr 13, 2021
In the beginning, we had some issues w/the price of our house, even after the contract had been signed. There was a $20K mistake that had not been included. So, we had to go back and change several things, due to the additional cost. This happened again later in the process, but it was a lower amount (I think around $6800). That mistake was forgiven, due to the other issues we had. There were a few more bumps in the road along the way and after closing, but Classic did step up to the plate and took care of them, which we really appreciate! Lisa in the sales office was great to work with, towards the end (we originally had Lori). During the building process, Tony was extremely thorough and fantastic to work with! This is our 2nd Classic home and we love it!
Colorado Springs, CO, on Oct 19, 2020
The closing date was moved by one day, the builder was not informed and the house was not ready on closing date. After closing we got to the house and could not get in. Also, a lot of the findings during the final walk through had not been corrected. Closing date was not a pleasant experience.
Colorado Springs, on Dec 16, 2020
The warranty customer care experience has been unbeatable! We have been please with Kyle Harper and everything he has done for us.
Colorado Springs, on Apr 04, 2021
Loved the quality care you have in the building processes and the customer service. We have a couple things at our house that need touched up and looking forward to getting those done.
Colorado Springs, CO, on Oct 07, 2020
I liked the weekly updates and communication throughout process Andy has been amazing he has great work ethic and his customer service skills are up to par! Very hard worker When it came to closing lots of things were unfinished and a mess plus it’s been a month since we moved in and havent been able to cook my family decent meals because we have no working oven! That’s very frustrating especially for as expensive as our new home is and the fact that we are in a brand new home! Other minor things need that need to be addressed I really wish they were more consistent!
Colorado Springs, on Nov 15, 2020
James Leyba is a great example of good customer service
Colorado Springs, on Jan 30, 2021
The home buying experience through classics homes was easy and painless. However after living in the home and experiencing the quality or lack their of. I cant wait to turn this into a rental property and buy a better built and thought out home.
Colorado Springs, CO, on Sep 24, 2020
Our purchasing experience was unlike any we've had previously with a new-build. The consistent and professional communication touchpoints were top notch. Lisa and June are amazing and were ready to assist and run interference whenever needed. Tony and Andy were also very professional and caring. What I dislike is the seemingly simple details which were missed during the build, which have now culminated into several after move-in appointments for which we have to juggle schedules and attend. While we understand that there is no perfection in anything, there appears to be a gap in the quality control process which warrants more attention.
Colorado Springs, on Jan 28, 2021
Attention to detail from the start. Very professional
Colorado Springs, CO, on Aug 27, 2020
Overall we had a great experience with the purchase process. There were a couple of options we were told we could have that we actually couldn't do on our model, and there were some options that our model had that we were not told about (we would have added the optional window in the kitchen had we known about it for example).
Colorado Springs, on Sep 06, 2020
our front yard grass was installed and thriving before someone came along and dropped it up and never put it back correctly or with care. the lawn now has brown parches and some sprinkler heads were completely under ground. there are still patches that need to be fixed but over all it needs real attention. we are grass people so its super frustrating to see it the way it is.
Colorado Springs, on Jan 04, 2021
The representatives and quality of work were excellent.
Colorado Springs, on Sep 03, 2020
the responsiveness. Kyle takes each warranty input like it was something wrong with his own home. His care and consideration is top notch. He also takes time to explain the way forward and the subsequent steps if that way forward does not resolve the issues.
Colorado Springs, on Sep 10, 2020
I have been very impressed with Classic Homes prompt replies and persistency in getting things done right. Kyle is extremely helpful with problem solving while also being friendly and personable.
Colorado Springs, CO, on Aug 04, 2020
We had some miss communications due to having different sales associate helping us , outside color and garage door height was not explained correctly .
Colorado Springs, on Aug 18, 2020
I usually get a response within a day and service is quickly done after I request it.
Colorado Springs, on Sep 09, 2020
Basement flooded before we moved into the home. Microwave vent painted shut. First time we used oven the cabinet above the oven overheated because heat was not vented. Olive oil jar broke because of heat and leaked into microwave. Oil still dripping from inside of microwave 10 months later. Classic refused to replace microwave. Rock landscaping at south side of house is treacherous to walk on because of steep 10” drop off near fence. Hazardous condition. Classic refused to remediate. All other deficiencies remedied by Classic.
Colorado Springs, on Jun 28, 2020
The team has been good to work with. We did have an issue with rain/snow getting into the house thru a vent. We were told it was normal three times, on the 4th attempt it was found that the vent was installed incorrectly and now is fixed.
Colorado Springs, CO, on Jul 21, 2020
How the interior paint selection was displayed in the design studio was not realistic. We did not receive a separate paint sample during the selection process, and once we saw it painted in our home we HATED it. The resulting frustration and time spent could easily have been avoided if we were presented an interior paint sample separate from the options on the wall. The options on the wall next to the selection we made changed the appearance of the color, which is why the separate 8.5 x 11 sample is so important - seeing the color stand by itself changed the appearance to what it truly is. PLEASE change this for future buyers, it adds minimal effort and cost and can save a lot of frustration in the process. We've also been very frustrated with the quality of the landscaping job in our front yard. On the flip side, we really appreciated the regular contact and updates from the sales office (Lisa and June) and construction manager (Joe and Andy). They were always available to answer questions, and Andy went above and beyond to adjust how our tub was oriented after we expressed frustration that it was different from the model photos available online. Andy was on top of every little fix the week before we closed, and that was very encouraging to us. He's also enjoyable to chat with!
Colorado Springs, on Sep 01, 2020
I really like how friendly associates were and how I was kept informed of the built process. On the other hand, Classic contractors should listen more to the home owners and be sensitive to their needs. More specifically, it is absurd that a contractor gets to decide where grass is placed just because it home builder's provided. It should be a homeowner's decision not a contractor's decision. Then the homer have to pay to get it fixed to their liking.
Colorado Springs, on Mar 27, 2020
I really like Kyle my warranty guy even though classic seems to really build these homes as fast as possible he takes the time to try and get things fixed for me. Important to have these guys with super people skills. Even when classic says they can't do anything he puts it out there as politely and soft spoken as possible. Perfect guy for the job. Love what he does and they way he represents your company.
Colorado Springs, CO, on Jun 19, 2020
This is my second Classic Homes purchase. This experience has been the best new home purchase and I have had 4 homes built in my lifetime.
Colorado Springs, on Aug 25, 2020
I loved the customer service experience. Lori and June were outstanding to work with. Once the construction began, Joe kept us up to date and informed every step of the way.
Colorado Springs, on Mar 25, 2020
Kyle and the other crew members have been very friendly and kind. I felt listened to and understood.
Colorado Springs, CO, on May 23, 2020
Our Building Superintendent and our sales team were easy to reach, quick to reply and most of all were upfront about everything. We had no surprises.
Colorado Springs, on Aug 20, 2020
I put in several work order for them to come out and look at my concrete. This request seem to be ignored. I purchased another classic in the Indigo Ranch area also, my drive way looked horrible after a few years. I'm trying to get them to look at it and get their hands around it. Cocking or something before it actually all cracks apart. Chunks of concrete are coming off but know one has come out. I purchased and closed in Oct of 2020 and hoping eventually someone comes out my Neighbors is even worst and they have not come out to his home either. We are in Colorado Springs in Banning Lewis Ranch
Colorado Springs, on Jan 30, 2020
If there is something that needs to get fixed Classic is friendly and getting it done!
Colorado Springs, CO, on May 14, 2020
The design studio was a lot of fun and the process was simple and easy. Worry free. The walkthroughs were great as well and everyone I spoke with was very knowledgeable.
Colorado Springs, on Jan 19, 2020
The personal attention + professional service + promises kept = 3 for 3
Colorado Springs, CO, on May 06, 2020
The ease of the design studio along with the work Andy did to ensure our home was as perfect as can be for move in
Colorado Springs, on May 25, 2020
So many things ... design ... quality ... but best of all is Kyle who has done all of our maintenance follow-up ... he makes all of Classic look good!
Colorado Springs, on Dec 10, 2019
Quality product, quality service, quality of personnel.
Colorado Springs, on Jan 08, 2020
They have helped fix some issues that were over looked, how ever some trades still need to come in and repair some issues
Colorado Springs, CO, on Apr 24, 2020
Almost Immediate responses to questions or concerns
Colorado Springs, on Nov 26, 2019
They have followed up in a timely manner and addressed most of our concerns/issues
Colorado Springs, on Dec 08, 2019
To me it's about the experience. I purchased my Home over the phone while stationed overseas. Paul and Lori made the process as easy as they could with the time difference. The quality of the home is everything I have expected. I have already recommended two of my coworkers to classic homes. One of them so currently having the same style home as I purchased, being built in Hanna Ridge Every little issue that I hVe found over time was correct by the warranty department. I want to thank all of the Individuals at Classic Homes for not only the beautiful home, but for the amazing experience. I will be sure to have my retirement home built by Classic Homes. V/R Robert J. Williams WO1, USA
Colorado Springs, CO, on Mar 19, 2020
The support provided by Classic staff was excellent. They provided continuous updates and assisted with all concerns. When issues arise, which were few, they addressed those concerns appropriately.
Colorado Springs, on Oct 13, 2019
Nothing, the only repair we have requested was not completed and still hasn’t been.
Colorado Springs, CO, on Feb 11, 2020
The communication was very good. As issues came up, the team worked with us to resolve them while maintaining a positive experience.
Colorado Springs, on Oct 25, 2019
Customer service has been a fairly high level of satisfaction thus far.
Colorado Springs, CO, on Jan 12, 2020
The layout of the house (Providence 2) is the best rancher style we can wish for! The sales office in Banning Lewis Ranch, especially Lisa made the whole process a dream!
Colorado Springs, on Jun 23, 2019
Thus far, customer care experience has been great. Kyle has provided us with outstanding response, and service.
Colorado Springs, on Oct 08, 2019
We are enjoying our house with the custom touches we put in. We have not experienced any major problems with our house.
Colorado Springs, on Jun 12, 2019
The follow up have not been good.Theybhave tried to address concerns but I should not have this much.
Colorado Springs, CO, on Nov 27, 2019
We really enjoyed being able to come every Sunday to see the progress and show our kids how houses are made and how the various pieces work. Our kids loved getting familiar with where they would be eating, sleeping and playing once we moved in.
Colorado Springs, on Jun 07, 2019
Kyle was great coordinating all vendors at the same time. I have purchased 5 new homes and this has been the best so far with warranty work
Colorado Springs, on May 31, 2019
I like how polite Kyle is and how he wants to help us resolve any issues we have.
Colorado Springs, on Aug 29, 2019
So far there are only a limited number of problems with construction. Overall quality is great.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, CO, on Dec 22, 2020
I like the way Classic home take care of customers. The thing I don’t like is some stuffs need to be fixed.
Colorado Springs, CO, on Oct 19, 2020
The closing date was moved by one day, the builder was not informed and the house was not ready on closing date. After closing we got to the house and could not get in. Also, a lot of the findings during the final walk through had not been corrected. Closing date was not a pleasant experience.
Colorado Springs, CO, on Oct 07, 2020
I liked the weekly updates and communication throughout process Andy has been amazing he has great work ethic and his customer service skills are up to par! Very hard worker When it came to closing lots of things were unfinished and a mess plus it’s been a month since we moved in and havent been able to cook my family decent meals because we have no working oven! That’s very frustrating especially for as expensive as our new home is and the fact that we are in a brand new home! Other minor things need that need to be addressed I really wish they were more consistent!
Colorado Springs, CO, on Sep 24, 2020
Our purchasing experience was unlike any we've had previously with a new-build. The consistent and professional communication touchpoints were top notch. Lisa and June are amazing and were ready to assist and run interference whenever needed. Tony and Andy were also very professional and caring. What I dislike is the seemingly simple details which were missed during the build, which have now culminated into several after move-in appointments for which we have to juggle schedules and attend. While we understand that there is no perfection in anything, there appears to be a gap in the quality control process which warrants more attention.
Colorado Springs, CO, on Aug 27, 2020
Overall we had a great experience with the purchase process. There were a couple of options we were told we could have that we actually couldn't do on our model, and there were some options that our model had that we were not told about (we would have added the optional window in the kitchen had we known about it for example).
Colorado Springs, CO, on Aug 04, 2020
We had some miss communications due to having different sales associate helping us , outside color and garage door height was not explained correctly .
Colorado Springs, CO, on Jul 21, 2020
How the interior paint selection was displayed in the design studio was not realistic. We did not receive a separate paint sample during the selection process, and once we saw it painted in our home we HATED it. The resulting frustration and time spent could easily have been avoided if we were presented an interior paint sample separate from the options on the wall. The options on the wall next to the selection we made changed the appearance of the color, which is why the separate 8.5 x 11 sample is so important - seeing the color stand by itself changed the appearance to what it truly is. PLEASE change this for future buyers, it adds minimal effort and cost and can save a lot of frustration in the process. We've also been very frustrated with the quality of the landscaping job in our front yard. On the flip side, we really appreciated the regular contact and updates from the sales office (Lisa and June) and construction manager (Joe and Andy). They were always available to answer questions, and Andy went above and beyond to adjust how our tub was oriented after we expressed frustration that it was different from the model photos available online. Andy was on top of every little fix the week before we closed, and that was very encouraging to us. He's also enjoyable to chat with!
Colorado Springs, CO, on Jun 19, 2020
This is my second Classic Homes purchase. This experience has been the best new home purchase and I have had 4 homes built in my lifetime.
Colorado Springs, CO, on May 23, 2020
Our Building Superintendent and our sales team were easy to reach, quick to reply and most of all were upfront about everything. We had no surprises.
Colorado Springs, CO, on May 14, 2020
The design studio was a lot of fun and the process was simple and easy. Worry free. The walkthroughs were great as well and everyone I spoke with was very knowledgeable.
Colorado Springs, CO, on May 06, 2020
The ease of the design studio along with the work Andy did to ensure our home was as perfect as can be for move in
Colorado Springs, CO, on Apr 24, 2020
Almost Immediate responses to questions or concerns
Colorado Springs, CO, on Mar 19, 2020
The support provided by Classic staff was excellent. They provided continuous updates and assisted with all concerns. When issues arise, which were few, they addressed those concerns appropriately.
Colorado Springs, CO, on Feb 11, 2020
The communication was very good. As issues came up, the team worked with us to resolve them while maintaining a positive experience.
Colorado Springs, CO, on Jan 12, 2020
The layout of the house (Providence 2) is the best rancher style we can wish for! The sales office in Banning Lewis Ranch, especially Lisa made the whole process a dream!
Colorado Springs, CO, on Nov 27, 2019
We really enjoyed being able to come every Sunday to see the progress and show our kids how houses are made and how the various pieces work. Our kids loved getting familiar with where they would be eating, sleeping and playing once we moved in.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, on Feb 05, 2021
Malachi has been very responsive and taken care of the issues we had: we appreciate his customer service
Colorado Springs, on Dec 16, 2020
The warranty customer care experience has been unbeatable! We have been please with Kyle Harper and everything he has done for us.
Colorado Springs, on Nov 15, 2020
James Leyba is a great example of good customer service
Colorado Springs, on Sep 06, 2020
our front yard grass was installed and thriving before someone came along and dropped it up and never put it back correctly or with care. the lawn now has brown parches and some sprinkler heads were completely under ground. there are still patches that need to be fixed but over all it needs real attention. we are grass people so its super frustrating to see it the way it is.
Colorado Springs, on Sep 03, 2020
the responsiveness. Kyle takes each warranty input like it was something wrong with his own home. His care and consideration is top notch. He also takes time to explain the way forward and the subsequent steps if that way forward does not resolve the issues.
Colorado Springs, on Aug 18, 2020
I usually get a response within a day and service is quickly done after I request it.
Colorado Springs, on Jun 28, 2020
The team has been good to work with. We did have an issue with rain/snow getting into the house thru a vent. We were told it was normal three times, on the 4th attempt it was found that the vent was installed incorrectly and now is fixed.
Colorado Springs, on Mar 27, 2020
I really like Kyle my warranty guy even though classic seems to really build these homes as fast as possible he takes the time to try and get things fixed for me. Important to have these guys with super people skills. Even when classic says they can't do anything he puts it out there as politely and soft spoken as possible. Perfect guy for the job. Love what he does and they way he represents your company.
Colorado Springs, on Mar 25, 2020
Kyle and the other crew members have been very friendly and kind. I felt listened to and understood.
Colorado Springs, on Jan 30, 2020
If there is something that needs to get fixed Classic is friendly and getting it done!
Colorado Springs, on Jan 19, 2020
The personal attention + professional service + promises kept = 3 for 3
Colorado Springs, on Jan 08, 2020
They have helped fix some issues that were over looked, how ever some trades still need to come in and repair some issues
Colorado Springs, on Nov 26, 2019
They have followed up in a timely manner and addressed most of our concerns/issues
Colorado Springs, on Oct 13, 2019
Nothing, the only repair we have requested was not completed and still hasn’t been.
Colorado Springs, on Jun 23, 2019
Thus far, customer care experience has been great. Kyle has provided us with outstanding response, and service.
Colorado Springs, on Jun 12, 2019
The follow up have not been good.Theybhave tried to address concerns but I should not have this much.
Colorado Springs, on Jun 07, 2019
Kyle was great coordinating all vendors at the same time. I have purchased 5 new homes and this has been the best so far with warranty work
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, on Apr 13, 2021
In the beginning, we had some issues w/the price of our house, even after the contract had been signed. There was a $20K mistake that had not been included. So, we had to go back and change several things, due to the additional cost. This happened again later in the process, but it was a lower amount (I think around $6800). That mistake was forgiven, due to the other issues we had. There were a few more bumps in the road along the way and after closing, but Classic did step up to the plate and took care of them, which we really appreciate! Lisa in the sales office was great to work with, towards the end (we originally had Lori). During the building process, Tony was extremely thorough and fantastic to work with! This is our 2nd Classic home and we love it!
Colorado Springs, on Apr 04, 2021
Loved the quality care you have in the building processes and the customer service. We have a couple things at our house that need touched up and looking forward to getting those done.
Colorado Springs, on Jan 30, 2021
The home buying experience through classics homes was easy and painless. However after living in the home and experiencing the quality or lack their of. I cant wait to turn this into a rental property and buy a better built and thought out home.
Colorado Springs, on Jan 28, 2021
Attention to detail from the start. Very professional
Colorado Springs, on Jan 04, 2021
The representatives and quality of work were excellent.
Colorado Springs, on Sep 10, 2020
I have been very impressed with Classic Homes prompt replies and persistency in getting things done right. Kyle is extremely helpful with problem solving while also being friendly and personable.
Colorado Springs, on Sep 09, 2020
Basement flooded before we moved into the home. Microwave vent painted shut. First time we used oven the cabinet above the oven overheated because heat was not vented. Olive oil jar broke because of heat and leaked into microwave. Oil still dripping from inside of microwave 10 months later. Classic refused to replace microwave. Rock landscaping at south side of house is treacherous to walk on because of steep 10” drop off near fence. Hazardous condition. Classic refused to remediate. All other deficiencies remedied by Classic.
Colorado Springs, on Sep 01, 2020
I really like how friendly associates were and how I was kept informed of the built process. On the other hand, Classic contractors should listen more to the home owners and be sensitive to their needs. More specifically, it is absurd that a contractor gets to decide where grass is placed just because it home builder's provided. It should be a homeowner's decision not a contractor's decision. Then the homer have to pay to get it fixed to their liking.
Colorado Springs, on Aug 25, 2020
I loved the customer service experience. Lori and June were outstanding to work with. Once the construction began, Joe kept us up to date and informed every step of the way.
Colorado Springs, on Aug 20, 2020
I put in several work order for them to come out and look at my concrete. This request seem to be ignored. I purchased another classic in the Indigo Ranch area also, my drive way looked horrible after a few years. I'm trying to get them to look at it and get their hands around it. Cocking or something before it actually all cracks apart. Chunks of concrete are coming off but know one has come out. I purchased and closed in Oct of 2020 and hoping eventually someone comes out my Neighbors is even worst and they have not come out to his home either. We are in Colorado Springs in Banning Lewis Ranch
Colorado Springs, on May 25, 2020
So many things ... design ... quality ... but best of all is Kyle who has done all of our maintenance follow-up ... he makes all of Classic look good!
Colorado Springs, on Dec 10, 2019
Quality product, quality service, quality of personnel.
Colorado Springs, on Dec 08, 2019
To me it's about the experience. I purchased my Home over the phone while stationed overseas. Paul and Lori made the process as easy as they could with the time difference. The quality of the home is everything I have expected. I have already recommended two of my coworkers to classic homes. One of them so currently having the same style home as I purchased, being built in Hanna Ridge Every little issue that I hVe found over time was correct by the warranty department. I want to thank all of the Individuals at Classic Homes for not only the beautiful home, but for the amazing experience. I will be sure to have my retirement home built by Classic Homes. V/R Robert J. Williams WO1, USA
Colorado Springs, on Oct 25, 2019
Customer service has been a fairly high level of satisfaction thus far.
Colorado Springs, on Oct 08, 2019
We are enjoying our house with the custom touches we put in. We have not experienced any major problems with our house.