Top Homebuilder Ratings & Reviews

Classic Homes

Banning Lewis Ranch

101 Homeowner Reviews Completed Apr 2018 - Oct 19

Overall Satisfaction

4.4
Customers' overall satisfaction
4.6
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Satisfaction

4.4

Purchase Experience

4.6

Home Personalization Experience

4.6

Lender Experience

4.7

Construction Experience

4.4

Customer Care Experience

4.6

Home Readiness

4.2

Installation & Workmanship

4.4

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All

Colorado Springs, on Oct 20, 2019

Nothing

3.8
Verified Homeowner
Colorado Springs, on Oct 13, 2019

Nothing, the only repair we have requested was not completed and still hasn’t been.

2.2
Verified Homeowner
Colorado Springs, on Oct 12, 2019

Classic made good every possible hiccup that came with building a new home.

4.8
Verified Homeowner
Colorado Springs, on Oct 08, 2019

We are enjoying our house with the custom touches we put in. We have not experienced any major problems with our house.

3.5
Verified Homeowner
Colorado Springs, on Oct 06, 2019

Very friendly and helpful staff. The builder and house is top notch. Very trustworthy company!

5.0
Verified Homeowner
Colorado Springs, on Sep 22, 2019

My home

3.9
Verified Homeowner
Colorado Springs, on Sep 21, 2019

Everyone has been super kind and pleasant to work with. Love the layout of our house besides just a few thing!

4.1
Verified Homeowner
Colorado Springs, on Sep 10, 2019

Everything was mapped out clearly and that process was followed. I knew what was happening every week

4.9
Verified Homeowner
Colorado Springs, on Sep 03, 2019

Purchasing the home was an easy process

2.1
Verified Homeowner
Colorado Springs, on Sep 03, 2019

Quality of the home

4.0
Verified Homeowner
Colorado Springs, on Sep 01, 2019

The customer service is outstanding!

4.6
Verified Homeowner
Colorado Springs, on Aug 29, 2019

So far there are only a limited number of problems with construction. Overall quality is great.

4.6
Verified Homeowner
Colorado Springs, on Aug 08, 2019

Everyone was so professional, personal, and polite. Promises were made and kept. The quality is HIGH. And I have to give a SHOUT OUT to Paul Kyber -- he specifically did an A+ job!

5.0
Verified Homeowner
Colorado Springs, on Jul 16, 2019

Not too much so far.

3.4
Verified Homeowner
Colorado Springs, on Jul 11, 2019

Communication from sales team

4.6
Verified Homeowner
Colorado Springs, on Jun 23, 2019

Thus far, customer care experience has been great. Kyle has provided us with outstanding response, and service.

5.0
Verified Homeowner
Colorado Springs, on Jun 19, 2019

Timely construction

3.7
Verified Homeowner
Colorado Springs, on Jun 17, 2019

The customer service. Each employee, from the sales employees to the warranty employees , everyone has been very professional and great to work with

4.2
Verified Homeowner
Colorado Springs, on Jun 12, 2019

The follow up have not been good.Theybhave tried to address concerns but I should not have this much.

2.2
Verified Homeowner
Colorado Springs, on Jun 07, 2019

Kyle was great coordinating all vendors at the same time. I have purchased 5 new homes and this has been the best so far with warranty work

5.0
Verified Homeowner
Colorado Springs, on May 31, 2019

I like how polite Kyle is and how he wants to help us resolve any issues we have.

4.3
Verified Homeowner
Colorado Springs, on May 24, 2019

They have responded to our concerns fairly quickly and have resolved most of the issues.

4.7
Verified Homeowner
Colorado Springs, on May 13, 2019

Coming back at to fixed or do touch ups

3.5
Verified Homeowner
Colorado Springs, on Apr 29, 2019

The flexibility in the scheduling conflicts and issues that came up.

3.9
Verified Homeowner
Colorado Springs, on Apr 27, 2019

The people I worked with! Paul, Lori and Joe are the BEST! SO friendly, responsive and helpful; they were there for me every step of the way!

4.5
Verified Homeowner
Colorado Springs, on Apr 08, 2019

The warranty service has been great. Jon Holt has been great to work with and very responsive.

4.7
Verified Homeowner
Colorado Springs, on Apr 03, 2019

They initiated the warranty process within 90days

2.6
Verified Homeowner
Colorado Springs, on Apr 01, 2019

He was attentive and repaired some problems we had himself.

5.0
Verified Homeowner
Colorado Springs, on Mar 27, 2019

Service has been prompt how ever we still have a problem with creaky flooring which was not expected considering the value of the home and Classic's reputation.

4.0
Verified Homeowner
Colorado Springs, on Mar 26, 2019

The way the builder and sales team made me a priority and was willing to work with me while I was stationed in Europe.

5.0
Verified Homeowner
Colorado Springs, on Mar 25, 2019

Accuracy of design specifications.

4.4
Verified Homeowner
Colorado Springs, on Feb 16, 2019

All the support, updates, kept us on the loop with everything going on regarding the building of our new house. Helpful, nice, professional people.

4.8
Verified Homeowner
Colorado Springs, on Feb 15, 2019

Ease of the process

4.9
Verified Homeowner
Colorado Springs, on Feb 07, 2019

Good quality home and nice folks to work with

4.0
Verified Homeowner
Colorado Springs, on Feb 07, 2019

I liked the end process because during the process things were not as communicated to me as I wanted them to be..meaning the bathroom basement ceiling.

3.8
Verified Homeowner
Colorado Springs, on Feb 07, 2019

Communication with the builder on a weekly basis.

4.4
Verified Homeowner
Colorado Springs, on Feb 07, 2019

Excellent assistance, support, and communication from/with sales team, Lori Schlicht & Paul Kyburz, and construction team, Joe and Chris Thompson were paramount to our overall satisfaction. Attention to detail and excellence in assisting us coordinating our entire home by Design Coordinator, Cheryl Hart, played a major part in de-mystifying how the design all comes together. From initial visit in November 2017 through contract, Paul and Lori were always available for simple questions & helping us easily understand the complex construction process in building a new home. Without a doubt, their diligence and availability was instrumental in our decision to build with Classic Homes. Joe was thorough in explaining and updating us on the building process. At the initial & final walk-through Chris Thompson was exceptionally knowledgeable about any area we questioned or needed to understand. The confidence in Classic each of these professionals have brings credit on their profession as well as Classic Homes and highly deserves to be recognized.

4.9
Verified Homeowner
Colorado Springs, on Feb 02, 2019

They were very helpful and knowledgeable during the building process. This house is also an example of quality workmanship. We have had few complaints and few repairs necessary

4.8
Verified Homeowner
Colorado Springs, on Jan 25, 2019

Paul our sales rep went Out of his way to keep us informed with pictures etc since we are from out of town

4.9
Verified Homeowner
Colorado Springs, on Jan 12, 2019

The ongoing personal contact and accessibility with the various Classic representatives who walked us through each phase of the project.

4.9
Verified Homeowner
Colorado Springs, on Jan 11, 2019

Options.

3.6
Verified Homeowner
Colorado Springs, on Jan 10, 2019

I enjoyed the design center the most because Stacy was wonderful, patient, and very professional. She not only meet with my on two appointments, she also met with me in her spare free time to allow me to change things. I like that the appointments are not all in one sitting, to allow us to think and change things as we saw fit. I respect her patients and professionalism as I never felt judged or rushed to decide.

4.4
Verified Homeowner
Colorado Springs, on Jan 09, 2019

Paul and Lori were very helpful. They were always able to answer any home questions we had.

4.1
Verified Homeowner
Colorado Springs, on Jan 01, 2019

John is very professional and knowledgeable; he works well with subcontractors and follows through to make sure the job is completed and completed right.

5.0
Verified Homeowner
Colorado Springs, on Dec 23, 2018

Classic has given us their total commitment to customer service!

5.0
Verified Homeowner
Colorado Springs, on Dec 18, 2018

The items from the final walk through were not complete at closing/move in. We are still trying to coordinate the completion of those items 30 days later

4.1
Verified Homeowner
Colorado Springs, on Dec 11, 2018

That we now have a home a love it.

3.7
Verified Homeowner
Colorado Springs, on Dec 01, 2018

Fast response to any job that needed to be fixed, except for the last job.

4.4
Verified Homeowner
Colorado Springs, on Nov 29, 2018

The quality of the home compared to others in Banning Lewis Ranch

3.2
Verified Homeowner
Colorado Springs, on Nov 24, 2018

On the few times we asked them if they could fix some things we didn’t like they never said no.

3.8
Verified Homeowner
Colorado Springs, on Nov 13, 2018

I'm appreciative that it was even offered, not so much on its effectiveness.

3.4
Verified Homeowner
Colorado Springs, on Oct 30, 2018

Quick responses and repairs

5.0
Verified Homeowner
Colorado Springs, on Oct 24, 2018

Quality and style

4.7
Verified Homeowner
Colorado Springs, on Oct 22, 2018

Got back to us in a timely manner.

4.4
Verified Homeowner
Colorado Springs, on Sep 17, 2018

Quality of the home

3.8
Verified Homeowner
Colorado Springs, on Sep 16, 2018

Excellent build and very good customer service

3.9
Verified Homeowner
Colorado Springs, on Jul 20, 2018

Responsiveness and accommodations

5.0
Verified Homeowner
Colorado Springs, on Jul 07, 2018

Very professional and personable. This my second Classic home and I wouldn't buy from any other builders.

5.0
Verified Homeowner
Colorado Springs, on Jul 07, 2018

Don’t like it I feel like they just send you to another company to get fixed

3.8
Verified Homeowner
Colorado Springs, on Sep 06, 2017

My wife and I are very pleased with the service and outcome of our new home

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In

Colorado Springs, on Oct 12, 2019

Classic made good every possible hiccup that came with building a new home.

4.8
Verified Homeowner
Colorado Springs, on Oct 06, 2019

Very friendly and helpful staff. The builder and house is top notch. Very trustworthy company!

5.0
Verified Homeowner
Colorado Springs, on Sep 10, 2019

Everything was mapped out clearly and that process was followed. I knew what was happening every week

4.9
Verified Homeowner
Colorado Springs, on Aug 08, 2019

Everyone was so professional, personal, and polite. Promises were made and kept. The quality is HIGH. And I have to give a SHOUT OUT to Paul Kyber -- he specifically did an A+ job!

5.0
Verified Homeowner
Colorado Springs, on Jul 11, 2019

Communication from sales team

4.6
Verified Homeowner
Colorado Springs, on Apr 27, 2019

The people I worked with! Paul, Lori and Joe are the BEST! SO friendly, responsive and helpful; they were there for me every step of the way!

4.5
Verified Homeowner
Colorado Springs, on Mar 26, 2019

The way the builder and sales team made me a priority and was willing to work with me while I was stationed in Europe.

5.0
Verified Homeowner
Colorado Springs, on Mar 25, 2019

Accuracy of design specifications.

4.4
Verified Homeowner
Colorado Springs, on Feb 16, 2019

All the support, updates, kept us on the loop with everything going on regarding the building of our new house. Helpful, nice, professional people.

4.8
Verified Homeowner
Colorado Springs, on Feb 15, 2019

Ease of the process

4.9
Verified Homeowner
Colorado Springs, on Feb 07, 2019

I liked the end process because during the process things were not as communicated to me as I wanted them to be..meaning the bathroom basement ceiling.

3.8
Verified Homeowner
Colorado Springs, on Feb 07, 2019

Communication with the builder on a weekly basis.

4.4
Verified Homeowner
Colorado Springs, on Feb 07, 2019

Excellent assistance, support, and communication from/with sales team, Lori Schlicht & Paul Kyburz, and construction team, Joe and Chris Thompson were paramount to our overall satisfaction. Attention to detail and excellence in assisting us coordinating our entire home by Design Coordinator, Cheryl Hart, played a major part in de-mystifying how the design all comes together. From initial visit in November 2017 through contract, Paul and Lori were always available for simple questions & helping us easily understand the complex construction process in building a new home. Without a doubt, their diligence and availability was instrumental in our decision to build with Classic Homes. Joe was thorough in explaining and updating us on the building process. At the initial & final walk-through Chris Thompson was exceptionally knowledgeable about any area we questioned or needed to understand. The confidence in Classic each of these professionals have brings credit on their profession as well as Classic Homes and highly deserves to be recognized.

4.9
Verified Homeowner
Colorado Springs, on Jan 25, 2019

Paul our sales rep went Out of his way to keep us informed with pictures etc since we are from out of town

4.9
Verified Homeowner
Colorado Springs, on Jan 12, 2019

The ongoing personal contact and accessibility with the various Classic representatives who walked us through each phase of the project.

4.9
Verified Homeowner
Colorado Springs, on Jan 11, 2019

Options.

3.6
Verified Homeowner
Colorado Springs, on Jan 10, 2019

I enjoyed the design center the most because Stacy was wonderful, patient, and very professional. She not only meet with my on two appointments, she also met with me in her spare free time to allow me to change things. I like that the appointments are not all in one sitting, to allow us to think and change things as we saw fit. I respect her patients and professionalism as I never felt judged or rushed to decide.

4.4
Verified Homeowner
Colorado Springs, on Jan 09, 2019

Paul and Lori were very helpful. They were always able to answer any home questions we had.

4.1
Verified Homeowner
Colorado Springs, on Dec 18, 2018

The items from the final walk through were not complete at closing/move in. We are still trying to coordinate the completion of those items 30 days later

4.1
Verified Homeowner
Colorado Springs, on Dec 11, 2018

That we now have a home a love it.

3.7
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In

Colorado Springs, on Oct 13, 2019

Nothing, the only repair we have requested was not completed and still hasn’t been.

2.2
Verified Homeowner
Colorado Springs, on Jul 16, 2019

Not too much so far.

3.4
Verified Homeowner
Colorado Springs, on Jun 23, 2019

Thus far, customer care experience has been great. Kyle has provided us with outstanding response, and service.

5.0
Verified Homeowner
Colorado Springs, on Jun 12, 2019

The follow up have not been good.Theybhave tried to address concerns but I should not have this much.

2.2
Verified Homeowner
Colorado Springs, on Jun 07, 2019

Kyle was great coordinating all vendors at the same time. I have purchased 5 new homes and this has been the best so far with warranty work

5.0
Verified Homeowner
Colorado Springs, on May 31, 2019

I like how polite Kyle is and how he wants to help us resolve any issues we have.

4.3
Verified Homeowner
Colorado Springs, on May 24, 2019

They have responded to our concerns fairly quickly and have resolved most of the issues.

4.7
Verified Homeowner
Colorado Springs, on May 13, 2019

Coming back at to fixed or do touch ups

3.5
Verified Homeowner
Colorado Springs, on Apr 29, 2019

The flexibility in the scheduling conflicts and issues that came up.

3.9
Verified Homeowner
Colorado Springs, on Apr 08, 2019

The warranty service has been great. Jon Holt has been great to work with and very responsive.

4.7
Verified Homeowner
Colorado Springs, on Apr 03, 2019

They initiated the warranty process within 90days

2.6
Verified Homeowner
Colorado Springs, on Apr 01, 2019

He was attentive and repaired some problems we had himself.

5.0
Verified Homeowner
Colorado Springs, on Mar 27, 2019

Service has been prompt how ever we still have a problem with creaky flooring which was not expected considering the value of the home and Classic's reputation.

4.0
Verified Homeowner
Colorado Springs, on Jan 01, 2019

John is very professional and knowledgeable; he works well with subcontractors and follows through to make sure the job is completed and completed right.

5.0
Verified Homeowner
Colorado Springs, on Nov 13, 2018

I'm appreciative that it was even offered, not so much on its effectiveness.

3.4
Verified Homeowner
Colorado Springs, on Oct 30, 2018

Quick responses and repairs

5.0
Verified Homeowner
Colorado Springs, on Oct 22, 2018

Got back to us in a timely manner.

4.4
Verified Homeowner
Colorado Springs, on Jul 20, 2018

Responsiveness and accommodations

5.0
Verified Homeowner
Colorado Springs, on Jul 07, 2018

Very professional and personable. This my second Classic home and I wouldn't buy from any other builders.

5.0
Verified Homeowner
Colorado Springs, on Jul 07, 2018

Don’t like it I feel like they just send you to another company to get fixed

3.8
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In

Colorado Springs, on Oct 20, 2019

Nothing

3.8
Verified Homeowner
Colorado Springs, on Oct 08, 2019

We are enjoying our house with the custom touches we put in. We have not experienced any major problems with our house.

3.5
Verified Homeowner
Colorado Springs, on Sep 22, 2019

My home

3.9
Verified Homeowner
Colorado Springs, on Sep 21, 2019

Everyone has been super kind and pleasant to work with. Love the layout of our house besides just a few thing!

4.1
Verified Homeowner
Colorado Springs, on Sep 03, 2019

Purchasing the home was an easy process

2.1
Verified Homeowner
Colorado Springs, on Sep 03, 2019

Quality of the home

4.0
Verified Homeowner
Colorado Springs, on Sep 01, 2019

The customer service is outstanding!

4.6
Verified Homeowner
Colorado Springs, on Aug 29, 2019

So far there are only a limited number of problems with construction. Overall quality is great.

4.6
Verified Homeowner
Colorado Springs, on Jun 19, 2019

Timely construction

3.7
Verified Homeowner
Colorado Springs, on Jun 17, 2019

The customer service. Each employee, from the sales employees to the warranty employees , everyone has been very professional and great to work with

4.2
Verified Homeowner
Colorado Springs, on Feb 07, 2019

Good quality home and nice folks to work with

4.0
Verified Homeowner
Colorado Springs, on Feb 02, 2019

They were very helpful and knowledgeable during the building process. This house is also an example of quality workmanship. We have had few complaints and few repairs necessary

4.8
Verified Homeowner
Colorado Springs, on Dec 23, 2018

Classic has given us their total commitment to customer service!

5.0
Verified Homeowner
Colorado Springs, on Dec 01, 2018

Fast response to any job that needed to be fixed, except for the last job.

4.4
Verified Homeowner
Colorado Springs, on Nov 29, 2018

The quality of the home compared to others in Banning Lewis Ranch

3.2
Verified Homeowner
Colorado Springs, on Nov 24, 2018

On the few times we asked them if they could fix some things we didn’t like they never said no.

3.8
Verified Homeowner
Colorado Springs, on Oct 24, 2018

Quality and style

4.7
Verified Homeowner
Colorado Springs, on Sep 17, 2018

Quality of the home

3.8
Verified Homeowner
Colorado Springs, on Sep 16, 2018

Excellent build and very good customer service

3.9
Verified Homeowner
Colorado Springs, on Sep 06, 2017

My wife and I are very pleased with the service and outcome of our new home

5.0
Verified Homeowner