Overall Satisfaction
Community Profile
MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, on Jun 28, 2020
The team has been good to work with. We did have an issue with rain/snow getting into the house thru a vent. We were told it was normal three times, on the 4th attempt it was found that the vent was installed incorrectly and now is fixed.
Colorado Springs, CO, on Jun 19, 2020
This is my second Classic Homes purchase. This experience has been the best new home purchase and I have had 4 homes built in my lifetime.
Colorado Springs, on May 25, 2020
So many things ... design ... quality ... but best of all is Kyle who has done all of our maintenance follow-up ... he makes all of Classic look good!
Colorado Springs, CO, on May 23, 2020
Our Building Superintendent and our sales team were easy to reach, quick to reply and most of all were upfront about everything. We had no surprises.
Colorado Springs, CO, on May 14, 2020
The design studio was a lot of fun and the process was simple and easy. Worry free. The walkthroughs were great as well and everyone I spoke with was very knowledgeable.
Colorado Springs, CO, on May 06, 2020
The ease of the design studio along with the work Andy did to ensure our home was as perfect as can be for move in
Colorado Springs, CO, on Apr 24, 2020
Almost Immediate responses to questions or concerns
Colorado Springs, on Mar 27, 2020
I really like Kyle my warranty guy even though classic seems to really build these homes as fast as possible he takes the time to try and get things fixed for me. Important to have these guys with super people skills. Even when classic says they can't do anything he puts it out there as politely and soft spoken as possible. Perfect guy for the job. Love what he does and they way he represents your company.
Colorado Springs, on Mar 25, 2020
Kyle and the other crew members have been very friendly and kind. I felt listened to and understood.
Colorado Springs, CO, on Mar 19, 2020
The support provided by Classic staff was excellent. They provided continuous updates and assisted with all concerns. When issues arise, which were few, they addressed those concerns appropriately.
Colorado Springs, CO, on Feb 11, 2020
The communication was very good. As issues came up, the team worked with us to resolve them while maintaining a positive experience.
Colorado Springs, on Jan 30, 2020
If there is something that needs to get fixed Classic is friendly and getting it done!
Colorado Springs, on Jan 19, 2020
The personal attention + professional service + promises kept = 3 for 3
Colorado Springs, CO, on Jan 12, 2020
The layout of the house (Providence 2) is the best rancher style we can wish for! The sales office in Banning Lewis Ranch, especially Lisa made the whole process a dream!
Colorado Springs, on Jan 08, 2020
They have helped fix some issues that were over looked, how ever some trades still need to come in and repair some issues
Colorado Springs, on Dec 10, 2019
Quality product, quality service, quality of personnel.
Colorado Springs, on Dec 08, 2019
To me it's about the experience. I purchased my Home over the phone while stationed overseas. Paul and Lori made the process as easy as they could with the time difference. The quality of the home is everything I have expected. I have already recommended two of my coworkers to classic homes. One of them so currently having the same style home as I purchased, being built in Hanna Ridge Every little issue that I hVe found over time was correct by the warranty department. I want to thank all of the Individuals at Classic Homes for not only the beautiful home, but for the amazing experience. I will be sure to have my retirement home built by Classic Homes. V/R Robert J. Williams WO1, USA
Colorado Springs, CO, on Nov 27, 2019
We really enjoyed being able to come every Sunday to see the progress and show our kids how houses are made and how the various pieces work. Our kids loved getting familiar with where they would be eating, sleeping and playing once we moved in.
Colorado Springs, on Nov 26, 2019
They have followed up in a timely manner and addressed most of our concerns/issues
Colorado Springs, on Oct 25, 2019
Customer service has been a fairly high level of satisfaction thus far.
Colorado Springs, on Oct 13, 2019
Nothing, the only repair we have requested was not completed and still hasn’t been.
Colorado Springs, CO, on Oct 12, 2019
Classic made good every possible hiccup that came with building a new home.
Colorado Springs, on Oct 08, 2019
We are enjoying our house with the custom touches we put in. We have not experienced any major problems with our house.
Colorado Springs, CO, on Oct 06, 2019
Very friendly and helpful staff. The builder and house is top notch. Very trustworthy company!
Colorado Springs, CO, on Sep 10, 2019
Everything was mapped out clearly and that process was followed. I knew what was happening every week
Colorado Springs, on Aug 29, 2019
So far there are only a limited number of problems with construction. Overall quality is great.
Colorado Springs, CO, on Aug 08, 2019
Everyone was so professional, personal, and polite. Promises were made and kept. The quality is HIGH. And I have to give a SHOUT OUT to Paul Kyber -- he specifically did an A+ job!
Colorado Springs, on Jun 23, 2019
Thus far, customer care experience has been great. Kyle has provided us with outstanding response, and service.
Colorado Springs, on Jun 17, 2019
The customer service. Each employee, from the sales employees to the warranty employees , everyone has been very professional and great to work with
Colorado Springs, on Jun 12, 2019
The follow up have not been good.Theybhave tried to address concerns but I should not have this much.
Colorado Springs, on Jun 07, 2019
Kyle was great coordinating all vendors at the same time. I have purchased 5 new homes and this has been the best so far with warranty work
Colorado Springs, on May 31, 2019
I like how polite Kyle is and how he wants to help us resolve any issues we have.
Colorado Springs, on Apr 29, 2019
The flexibility in the scheduling conflicts and issues that came up.
Colorado Springs, on Apr 08, 2019
The warranty service has been great. Jon Holt has been great to work with and very responsive.
Colorado Springs, on Apr 01, 2019
He was attentive and repaired some problems we had himself.
Colorado Springs, on Mar 27, 2019
Service has been prompt how ever we still have a problem with creaky flooring which was not expected considering the value of the home and Classic's reputation.
Colorado Springs, on Feb 02, 2019
They were very helpful and knowledgeable during the building process. This house is also an example of quality workmanship. We have had few complaints and few repairs necessary
Colorado Springs, on Jan 01, 2019
John is very professional and knowledgeable; he works well with subcontractors and follows through to make sure the job is completed and completed right.
Colorado Springs, on Dec 23, 2018
Classic has given us their total commitment to customer service!
Colorado Springs, on Dec 01, 2018
Fast response to any job that needed to be fixed, except for the last job.
Colorado Springs, on Nov 29, 2018
The quality of the home compared to others in Banning Lewis Ranch
Colorado Springs, on Nov 24, 2018
On the few times we asked them if they could fix some things we didn’t like they never said no.
Colorado Springs, on Sep 16, 2018
Excellent build and very good customer service
Colorado Springs, CO, on Sep 17, 2015
The reputation of a quality build that won't bust your budget. We are comfortable knowing that buying with Classic that we are getting a quality built and quality featured home.
Colorado Springs, CO, on Sep 12, 2015
This is the first time in 30 years I have not had a custom built home, so it is very hard to come down to the level of buying a cookie cutter home, but I was forced into this situation. I think the home is overall OK, but not great workmanship.
Colorado Springs, CO, on Jan 14, 2015
Thru no fault of the builder, the blinds for the kitchen were not in at closing .
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, CO, on Jun 19, 2020
This is my second Classic Homes purchase. This experience has been the best new home purchase and I have had 4 homes built in my lifetime.
Colorado Springs, CO, on May 23, 2020
Our Building Superintendent and our sales team were easy to reach, quick to reply and most of all were upfront about everything. We had no surprises.
Colorado Springs, CO, on May 14, 2020
The design studio was a lot of fun and the process was simple and easy. Worry free. The walkthroughs were great as well and everyone I spoke with was very knowledgeable.
Colorado Springs, CO, on May 06, 2020
The ease of the design studio along with the work Andy did to ensure our home was as perfect as can be for move in
Colorado Springs, CO, on Apr 24, 2020
Almost Immediate responses to questions or concerns
Colorado Springs, CO, on Mar 19, 2020
The support provided by Classic staff was excellent. They provided continuous updates and assisted with all concerns. When issues arise, which were few, they addressed those concerns appropriately.
Colorado Springs, CO, on Feb 11, 2020
The communication was very good. As issues came up, the team worked with us to resolve them while maintaining a positive experience.
Colorado Springs, CO, on Jan 12, 2020
The layout of the house (Providence 2) is the best rancher style we can wish for! The sales office in Banning Lewis Ranch, especially Lisa made the whole process a dream!
Colorado Springs, CO, on Nov 27, 2019
We really enjoyed being able to come every Sunday to see the progress and show our kids how houses are made and how the various pieces work. Our kids loved getting familiar with where they would be eating, sleeping and playing once we moved in.
Colorado Springs, CO, on Oct 12, 2019
Classic made good every possible hiccup that came with building a new home.
Colorado Springs, CO, on Oct 06, 2019
Very friendly and helpful staff. The builder and house is top notch. Very trustworthy company!
Colorado Springs, CO, on Sep 10, 2019
Everything was mapped out clearly and that process was followed. I knew what was happening every week
Colorado Springs, CO, on Aug 08, 2019
Everyone was so professional, personal, and polite. Promises were made and kept. The quality is HIGH. And I have to give a SHOUT OUT to Paul Kyber -- he specifically did an A+ job!
Colorado Springs, CO, on Sep 17, 2015
The reputation of a quality build that won't bust your budget. We are comfortable knowing that buying with Classic that we are getting a quality built and quality featured home.
Colorado Springs, CO, on Sep 12, 2015
This is the first time in 30 years I have not had a custom built home, so it is very hard to come down to the level of buying a cookie cutter home, but I was forced into this situation. I think the home is overall OK, but not great workmanship.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, on Jun 28, 2020
The team has been good to work with. We did have an issue with rain/snow getting into the house thru a vent. We were told it was normal three times, on the 4th attempt it was found that the vent was installed incorrectly and now is fixed.
Colorado Springs, on Mar 27, 2020
I really like Kyle my warranty guy even though classic seems to really build these homes as fast as possible he takes the time to try and get things fixed for me. Important to have these guys with super people skills. Even when classic says they can't do anything he puts it out there as politely and soft spoken as possible. Perfect guy for the job. Love what he does and they way he represents your company.
Colorado Springs, on Mar 25, 2020
Kyle and the other crew members have been very friendly and kind. I felt listened to and understood.
Colorado Springs, on Jan 30, 2020
If there is something that needs to get fixed Classic is friendly and getting it done!
Colorado Springs, on Jan 19, 2020
The personal attention + professional service + promises kept = 3 for 3
Colorado Springs, on Jan 08, 2020
They have helped fix some issues that were over looked, how ever some trades still need to come in and repair some issues
Colorado Springs, on Nov 26, 2019
They have followed up in a timely manner and addressed most of our concerns/issues
Colorado Springs, on Oct 13, 2019
Nothing, the only repair we have requested was not completed and still hasn’t been.
Colorado Springs, on Jun 23, 2019
Thus far, customer care experience has been great. Kyle has provided us with outstanding response, and service.
Colorado Springs, on Jun 12, 2019
The follow up have not been good.Theybhave tried to address concerns but I should not have this much.
Colorado Springs, on Jun 07, 2019
Kyle was great coordinating all vendors at the same time. I have purchased 5 new homes and this has been the best so far with warranty work
Colorado Springs, on May 31, 2019
I like how polite Kyle is and how he wants to help us resolve any issues we have.
Colorado Springs, on Apr 29, 2019
The flexibility in the scheduling conflicts and issues that came up.
Colorado Springs, on Apr 08, 2019
The warranty service has been great. Jon Holt has been great to work with and very responsive.
Colorado Springs, on Apr 01, 2019
He was attentive and repaired some problems we had himself.
Colorado Springs, on Mar 27, 2019
Service has been prompt how ever we still have a problem with creaky flooring which was not expected considering the value of the home and Classic's reputation.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, on May 25, 2020
So many things ... design ... quality ... but best of all is Kyle who has done all of our maintenance follow-up ... he makes all of Classic look good!
Colorado Springs, on Dec 10, 2019
Quality product, quality service, quality of personnel.
Colorado Springs, on Dec 08, 2019
To me it's about the experience. I purchased my Home over the phone while stationed overseas. Paul and Lori made the process as easy as they could with the time difference. The quality of the home is everything I have expected. I have already recommended two of my coworkers to classic homes. One of them so currently having the same style home as I purchased, being built in Hanna Ridge Every little issue that I hVe found over time was correct by the warranty department. I want to thank all of the Individuals at Classic Homes for not only the beautiful home, but for the amazing experience. I will be sure to have my retirement home built by Classic Homes. V/R Robert J. Williams WO1, USA
Colorado Springs, on Oct 25, 2019
Customer service has been a fairly high level of satisfaction thus far.
Colorado Springs, on Oct 08, 2019
We are enjoying our house with the custom touches we put in. We have not experienced any major problems with our house.
Colorado Springs, on Aug 29, 2019
So far there are only a limited number of problems with construction. Overall quality is great.
Colorado Springs, on Jun 17, 2019
The customer service. Each employee, from the sales employees to the warranty employees , everyone has been very professional and great to work with
Colorado Springs, on Feb 02, 2019
They were very helpful and knowledgeable during the building process. This house is also an example of quality workmanship. We have had few complaints and few repairs necessary
Colorado Springs, on Dec 23, 2018
Classic has given us their total commitment to customer service!
Colorado Springs, on Dec 01, 2018
Fast response to any job that needed to be fixed, except for the last job.
Colorado Springs, on Nov 29, 2018
The quality of the home compared to others in Banning Lewis Ranch
Colorado Springs, on Nov 24, 2018
On the few times we asked them if they could fix some things we didn’t like they never said no.
Colorado Springs, on Sep 16, 2018
Excellent build and very good customer service