Homebuilder Ratings & Reviews

Classic Homes Reviews

606 Homeowner Reviews Completed Mar 2024 - Sep 2025

Overall Satisfaction

4.6
Customers' overall satisfaction
4.7
Customers' willingness to refer our communities to their friends and family

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Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, CO, on Aug 27, 2025

The thing I liked most about Classic Homes is that after you move into your newly built home, they are still there to answer any questions you have and to help you with any unforeseen issues that come with buying a new home.

5.0
Verified Homeowner
Colorado Springs, CO, on Aug 26, 2025

How easy it was!

4.6
Verified Homeowner
Colorado Springs, CO, on Aug 20, 2025

We loved the whole process. The team was great from start to finish. Sales to the operations team all did an amazing job!

5.0
Verified Homeowner
Colorado Springs, CO, on Aug 20, 2025

classic has great customer service, but the quailiy of the building particulary the plumbing has been an ongoing issue

4.2
Verified Homeowner
Colorado Springs, CO, on Aug 19, 2025

I was dissatisfied to find out that my new home had been sitting close to one year as a spec home and was not informed of that. The ice from the ice maker had a horrible taste. I was told that we were going to get a brand-new refrigerator to replace the old one. We did not get a new refrigerator; The one we got was from one of the models

4.6
Verified Homeowner
Colorado Springs, CO, on Aug 19, 2025

I loved everything and everyone who was part of this process, it was such a great experience from beginning to end. Teresa, Paul, Tory, Jenna all go the extra mile, I wanted for nothing the whole time. All my needs where met immediately and I love that I still get to see them and talk to them after move in.

5.0
Verified Homeowner
Colorado Springs, CO, on Aug 18, 2025

Start to finish we have been completely satisfied with each and every person to whom we have been in contact with. We love our home and neighborhood. Thank you for letting us have this opportunity.

4.9
Verified Homeowner
Colorado Springs, CO, on Aug 18, 2025

I liked how I received updates from the builder as well as the sale office about the progress of my home

5.0
Verified Homeowner
Colorado Springs, CO, on Aug 18, 2025

Dislike - Anything that we asked for that was a little out of the ordinary was met with a NO upfront. After back and forth, sometimes they would agree to make a change. Very cookie cutter ways and not accustomed to deviate. Like - had good communication with the sale's team.

4.7
Verified Homeowner
Colorado Springs, CO, on Aug 18, 2025

Everything went smoothly and was well planned out. Super simple

5.0
Verified Homeowner
Monument, CO, on Aug 18, 2025

Our only complaint was the preferred broker seemed more concerned about their commission and company’s interests above ours. Miscalculations on our loan estimates almost cost us the home, as we were told we needed to inject more cash in order to purchase the home before reviewing it more in depth and noticing the error. Also, the initial rate offered was well above other competitors. After the appraisal came in lower than the purchase price, the only option provided was again additional cash. It wasn’t until we contacted Classic ourselves, that we were able to negotiate a fair resolution.

4.8
Verified Homeowner
Monument, CO, on Aug 17, 2025

That the people who have performed work here truly seem to care.

4.9
Verified Homeowner
Colorado Springs, CO, on Aug 14, 2025

Working with Classic has been a great experience, everyone is courteous and professional.

5.0
Verified Homeowner
Monument, CO, on Aug 11, 2025

The customer service was phenomenal; we felt like family. Thank you for taking care of us before, during, and even after. I was planning on white oak for cabinets, but we love our mix of white and pecan, no complaints.:)

4.8
Verified Homeowner
Colorado Springs, CO, on Aug 10, 2025

Sales team and warranty team was extremely helpful and answered all my concerns.

5.0
Verified Homeowner
Colorado Springs, CO, on Aug 10, 2025

Overall, this is my first purchase home and Its not other builder but Classic Home!!! This is a big step for me and i feel so proud of myself for building my first one with Classic Home Builder. I heard a lot of good stuff come from people who owned classic home before. I never have any bad reviews so far until these days. I got to experience for myself too so i have no complaints and I have to say I love my beautiful home. Thank you Classic home builder those people who are working very hard to make my home beautiful and thank you everyone who contributed to help me building it. Thank you.

5.0
Verified Homeowner
Colorado Springs, CO, on Aug 10, 2025

There are some items that do not befit a house that cost this much: lower grade toilets, low grade vents for HVAC, single bulb light fixture in garage, low light fixture in master closet, inability to change or modify color pallet from Classic prescribed colors. Likes: Classic very responsive, great communication from start to finish, seems to be very well built house, great neighborhood, some Really Good People to work with. There's more and we're really pleased with the house.

4.9
Verified Homeowner
Colorado Springs, CO, on Aug 03, 2025

Your professional office associates: Tina and Diane. Your building associate Ken. All very helpful and accommodating.

5.0
Verified Homeowner
Colorado Springs, CO, on Jul 31, 2025

I thought the majority of my experience was good. I feel like some of the quality of the build is not up to par

4.5
Verified Homeowner
Colorado Springs, CO, on Jul 25, 2025

Wow, I just loved everything. I really can't imaging buying a house any other way. Your staff is amazing. You have thoroughly refined your processes to make building a home perfect for the home buyer. I love your floor plans and how your homes look and feel. Your materials are quality and the work is true craftsmanship. I did want to mention that while the master bathroom is extraordinary, the other bathrooms are too small. The basement bathroom is too small for other members of the household to use everyday. There is limited storage or counter space, so we tried getting an over-the-toilet shelving unit. The bathroom is so narrow, we struggle to find anything that fits. It doesn't need to be much bigger, but even 1 foot extra would make it more enjoyable for other members of the house to use everyday. I mentioned the quality of the deck in a previous survey. I still feel the same way. It just doesn't have the same quality as the rest of the house. The wood is already cracking and chipping. But those two things are the only things I would change about the house. Everything else is just perfect. Lastly, I don't fault Classic for this, but you should know the contractors make a huge mess in the neighborhood. When the house next door was being built, I constantly found cigarette butts in my front yard. I also found a razor blade in my rocks. I have trash everyday that blows into my yard and that's too bad, because Classic works so hard.

4.9
Verified Homeowner

Builder Profile

Classic Homes logo

Classic Homes is a locally owned Colorado Springs builder and the only builder to have received the Better Business Bureau’s “Excellence in Customer Service” award on three separate occasions and is also the only builder to be designated as Colorado Springs Best Homebuilder by The Gazette for twelve years running, and the Colorado Springs Business Journal for eleven years running — a true testament to the care and commitment Classic Homes shows our home buyers before, during, and after they’ve become members of our communities.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.