Homebuilder Ratings & Reviews

Classic Homes Reviews

580 Homeowner Reviews Completed Sep 2023 - Mar 2025

Overall Satisfaction

4.6
Customers' overall satisfaction
4.6
Customers' willingness to refer our communities to their friends and family

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Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, CO, on Mar 17, 2025

Our sales representative, Hayden Frasier, was a pleasure to work with from the moment we walked into the model home to inquire about building a home. Hayden has always been respectful and responsive to our questions and concerns. Leigh Barrington with the design studio made the design process painless and helped us be excited about our home. We disliked the entire construction and home delivery process—construction and home delivery made us regret buying a Classic home.

3.1
Verified Homeowner
Monument, CO, on Mar 16, 2025

The build process was very smooth and informative. Since moving in we are least satisfied with the electrical and lights that were installed. We experienced flickering lights when running appliances. After exploring all options of electrical on Classics side and the city side, we discovered the lightbulbs that were installed are low quality and the cause of our problems. We had to foot the bill for replacing 40+ lights bulbs which is unsatisfactory when buying a brand new home. We have also found the placement of some electrical outlets unsatisfactory, for example behind a sink which is not a place you do not want an electrical outlet. We are in the process of troubleshooting a leak in our between our gutter and roof and also keeping an eye on a leak that we had on our back porch from the roof.

4.1
Verified Homeowner
Colorado Springs, CO, on Mar 16, 2025

We experienced some minor issues as we settled into our Classic home. We have a busy schedule, so there were some difficulties arranging our schedule to accommodate the repair persons' schedule. Once we got the crew in, they performed all of the work to our satisfaction and were polite and professional.

5.0
Verified Homeowner
Monument, CO, on Mar 15, 2025

Josh went out of his way to help us change a design choice when I discovered that I had made a mistake.

4.9
Verified Homeowner
Colorado Springs, CO, on Mar 14, 2025

I disliked the amount of communication that took place after the pre-drywall, but since we have moved in.. The only issues that we have really dealt with is having a hard time getting the construction superintendent for this build to come and fix an issue in the back yard. Was eventually fixed, but took about 3 months.

4.7
Verified Homeowner
Colorado Springs, CO, on Mar 12, 2025

I truly appreciate the personable yet professional demeanor of the Classic Homes staff. Their genuine pride in their work is evident. While we understand that perfection is unattainable, they go above and beyond to address any concerns we raise, working diligently to resolve them or find ways to make things right. Although not everything has been fully resolved yet, I trust that Classic Homes is actively working to ensure a satisfactory outcome.

5.0
Verified Homeowner
Colorado Springs, CO, on Mar 11, 2025

Debris piled up, tree rubbish, requested to be removed yet remains 10 months now.

4.2
Verified Homeowner
Colorado Springs, CO, on Mar 11, 2025

Lots of warranty issues and defects with home. Long time to resolve and repeat unsatisfactory service for repair.

3.0
Verified Homeowner
Monument, CO, on Mar 10, 2025

1. Not installing a 240v outlet in the garage despite agreeing to it during the design process 2. Questionable build quality - loose stud found in wall

3.4
Verified Homeowner
Monument, CO, on Mar 08, 2025

The team was invested in my satisfaction

4.7
Verified Homeowner
Colorado Springs, CO, on Mar 06, 2025

Only complaint we have is we felt like the home should have been cleaned better prior to closing. The sales folks and WTY team have been outstanding so far and we are pleased with making the purchase from classic.

4.8
Verified Homeowner
Colorado Springs, CO, on Mar 05, 2025

Great communication and prompt service when required.

5.0
Verified Homeowner
Colorado Springs, CO, on Mar 02, 2025

Great team and promises kept!

5.0
Verified Homeowner
Colorado Springs, CO, on Mar 02, 2025

I think all of the employees we have interacted with were very nice and responsive to us. I am disappointed with some of the trim/finished product

4.7
Verified Homeowner
Monument, CO, on Mar 01, 2025

My driveway is cracked and chipping. It started at the 6month mark and I mentioned it during my mid point. They said to keep an eye on it. Over the winter I’d got worse and very unsightly. It was not weather related or chemicals (don’t use). It started in mid Sept before the freeze cycles. Also my garage wall is bowing. Not water related as there is no sign of damage.

4.8
Verified Homeowner
Monument, CO, on Mar 01, 2025

The sales reps and service guys are all very friendly. The communication and access to our house while it was being built was great. What I don't feel overjoyed about is the floor joists are the bare minimum in support to pass inspection. Our kitchen island shakes and vibrates any time someone walks on the kitchen floor. Our front door had a defect and had to be replaced. Instead of putting in a new pre-hung door, they tried to make a new door slab fit into the old jamb. 5 months later and multiple attempts to fix it which have required me to take several 1/2 days off of work. The door is still not right, and they are still trying to make it work. I am taking another morning off work on Thursday. This time it is just to have a different person look at it and take measurements. That means I will need to take another partial day off work again and pray that on that visit it works.

3.2
Verified Homeowner
Monument, CO, on Feb 26, 2025

Like: Love the home. The building process was mostly enjoyable. We got plenty of updates along the way. Dislike: We felt we had to QC far too much work. And many of the finishes lacked attention to detail. Also, Classic short-changed us by $400 on our $24k buyer’s incentive and basically told us “tough” when we tried to get the full value. While $400 isn’t life changing, a deal is a deal and they didn’t fulfill their end of that bargain.

4.2
Verified Homeowner
Monument, CO, on Feb 24, 2025

Team has been very responsive to any maintenace issues.

4.9
Verified Homeowner
Colorado Springs, CO, on Feb 23, 2025

All the staff is very nice and helpful. They care about our needs and concerns.

5.0
Verified Homeowner
Colorado Springs, CO, on Feb 20, 2025

We have roofing issues that has not been addressed untill now. We get the impression that we just have to lived with it

2.6
Verified Homeowner

Builder Profile

Classic Homes logo

Classic Homes is a locally owned Colorado Springs builder and the only builder to have received the Better Business Bureau’s “Excellence in Customer Service” award on three separate occasions and is also the only builder to be designated as Colorado Springs Best Homebuilder by The Gazette for twelve years running, and the Colorado Springs Business Journal for eleven years running — a true testament to the care and commitment Classic Homes shows our home buyers before, during, and after they’ve become members of our communities.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.