Homebuilder Ratings & Reviews

Classic Homes Reviews

618 Homeowner Reviews Completed May 2024 - Nov 2025

Overall Satisfaction

4.6
Customers' overall satisfaction
4.7
Customers' willingness to refer our communities to their friends and family

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Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, CO, on Nov 03, 2025

We are very pleased with the design and build quality of our home, as well as the helpfulness and responsiveness of the sales and warranty teams.

5.0
Verified Homeowner
Monument, CO, on Oct 31, 2025

Each person we worked with at Classic Homes listened, understood our needs, and then in every instance worked to find a great solution that met or exceeded our needs. We felt the whole experience was relational and not transactional and our home is all we hoped for. Thank you!

4.8
Verified Homeowner
Colorado Springs, CO, on Oct 30, 2025

We loved the people we worked with especially Hayden and Julie. There went above and beyond even after their role in the process was over. We enjoy seeing them when we stop in the new builds to get design ideas. We also loved how fast the company responded to some of the issues that we faced once we moved in. The only real thing we were not happy with was the cabinets we got and the samples that did not fully express what they MIGHT look like. Unfortunately the cabinets are a main feature in the house so having them not match well was a bit of bummer. But overall the people were the thing that made the journey so great.

4.5
Verified Homeowner
Colorado Springs, CO, on Oct 27, 2025

Like: Very professional company! Dislike: Many times work from trades is not inspected after work is completed, leading to too many warranty calls.

4.4
Verified Homeowner
Colorado Springs, CO, on Oct 27, 2025

That we asked for a jetted tub and said they do not do that. Also asked about tray ceilings and they did not do that.

4.9
Verified Homeowner
Monument, CO, on Oct 21, 2025

I have no complaints about my experience with Classic homes. The two-bedroom is a perfect size for me yet allows me a visitor on occasion. I have had only one minor difficulty with my air conditioner; when maintenance couldn’t solve the issue, Classic paid for professional help. Currently, my sliding door lock does not engage and it would be great to have that repaired.

4.5
Verified Homeowner
Colorado Springs, CO, on Oct 20, 2025

The sales team was great and helpful. The other teams we worked with were not always so helpful. Almost every request was initially met with a no, from the very start, and we really had to fight to get what we wanted in the process. We were told that the permits would be pulled right away, only to learn that we had to have all the design picked out before anything started, resulting in about three-month delay on our build, which cost us about $12,000 in transition expenses. During the build we caught many errors because they plans weren't being reviewed. The pre-electrical walk resulted in a week-long back and forth over the dishwasher cord, where in the end we were told they would move it but not be responsible if it didn't work (there was more than a foot of extra cord available in the end). The carpet was taking up before we moved in to repair squeaky floors, yet after moving in we found a hole in the concrete that the carpet team just padded over. We still experience problems with the electrical and we were told the electrician was fired, and that makes us question the integrity of the entire electrical system. There are problems with the driveway which will now affect our landscaping.

3.9
Verified Homeowner
Colorado Springs, CO, on Oct 18, 2025

Classic Homes made the purchase of our home worry free. The financing of our home was also worry free.

4.9
Verified Homeowner
Monument, CO, on Oct 14, 2025

For the most part the experience with Classic Homes has been really great. Josh with sales was amazing, any of the contact I had with warranty to fix some minor issues was great, timely. I appreciate the community events they coordinate. I still wish that it had been made clearer that front yard landscaping was not included or that fencing was not included. After purchasing our house, these were pretty large expenses we were not anticipating and it was not clearly communicated to us at any point during the home buying process.

4.8
Verified Homeowner
Colorado Springs, CO, on Oct 13, 2025

Like most: everyone we worked with was great. They were very enthusiastic, friendly and professional. Dislikes: Was told house next door would be a rancher due to HOA, but a two story was approved. Also, one of the ranch style homes behind us sits pretty high in elevation, blocking some views we thought we would have had.

5.0
Verified Homeowner
Monument, CO, on Oct 13, 2025

Quality built home with the amazing bonus of superior sales, construction and warranty. Everyone makes me feel like my home is important to them. Will always refer Classic Homes!

5.0
Verified Homeowner
Colorado Springs, CO, on Oct 12, 2025

The individuals are what made this such an incredible experience! I felt like they were all truly invested in helping me build my home.

5.0
Verified Homeowner
Colorado Springs, CO, on Oct 12, 2025

Just a few back and forth with building contractor at a point but he redeemed himself and we were very satisfied with his service at the end

4.5
Verified Homeowner
Colorado Springs, CO, on Oct 12, 2025

From the moment you walk in to start the process until your closing, the attention to detail and commitment is amazing. Kimberly, Maureen, Jennifer, Dan, Connor, James and Jeff all have a standard of excellence and it shines through each interaction. The mission on the walls of each office is not just a slogan but a lifestyle.

5.0
Verified Homeowner
Colorado Springs, CO, on Oct 12, 2025

Reps are easy to work with, quick to reply to emails or get back to me with info. They were amazing. Cleaning services before closing were lacking. Windows needed to be cleaned, lots of drywall dust not cleaned

4.8
Verified Homeowner
Colorado Springs, CO, on Oct 09, 2025

We purchased a rental property from Classic Homes. We desire to use new construction as investment property due to warranty and near term maintenance. Classic Homes also provides property management services for their clients that purchase investment properties. We will use Classic for future investment properties since it is a more full service builder as compared to other builders.

5.0
Verified Homeowner
Monument, CO, on Oct 06, 2025

The customer service is top notch. The sales and build team both kept me informed throughout the process.

5.0
Verified Homeowner
Colorado Springs, CO, on Oct 04, 2025

There have been a few minor issues that have cropped up in my home, and during the process of putting everything in my name, but classic has been an absolute delight to work with and have gone out of there way to make sure every detail was dealt with in a timely manner and to a phenomenal degree of quality

4.9
Verified Homeowner
Colorado Springs, CO, on Oct 02, 2025

Likes Follow up from Greg with customer warranty is amazing. Love the home's layout. Energy efficiency. Communication with the HOA portal Dislikes Trades were the biggest issue. Paint and calking wear. Treated by ENT, with a high volume of loans, as a number. Having 1 day to go over the entire home before closing is unreasonable. Providing a checklist would beneficial. I understand market demands dictate tough decisions, having our field supervisor laid off 3 weeks prior to closing was unfortunate. Bird hit window during construction, residue was not cleaned up prior to closing. Personal broom and dustpan were taken. No light in the storage area located underneath the stairs. Not until we measured for screen doors, we realized the railing design and installation was inadequate. Railing has to be removed to hang screen doors.

3.6
Verified Homeowner
Monument, CO, on Sep 26, 2025

We have a good quality home, the communication was excellent throughout the whole process, and we are overall very happy with our new house! Our only nitpicks are that some windows and doors are not fully sealed and we have had some roof tiles fall off already in some of the extreme weather.

4.7
Verified Homeowner

Builder Profile

Classic Homes logo

Classic Homes is a locally owned Colorado Springs builder and the only builder to have received the Better Business Bureau’s “Excellence in Customer Service” award on three separate occasions and is also the only builder to be designated as Colorado Springs Best Homebuilder by The Gazette for twelve years running, and the Colorado Springs Business Journal for eleven years running — a true testament to the care and commitment Classic Homes shows our home buyers before, during, and after they’ve become members of our communities.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.