Homebuilder Ratings & Reviews

Classic Homes Reviews

582 Homeowner Reviews Completed Jan 2025 - Jul 2026

Overall Satisfaction

4.6
Customers' overall satisfaction
4.7
Customers' willingness to refer our communities to their friends and family

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Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, CO, on Jul 19, 2026

I being included in the process. I liked the weekly updates from Kimberly, Jennifer and Jared.

4.3
Verified Homeowner
Colorado Springs, CO, on Jul 19, 2026

Water pressure issues took a month to fix

3.1
Verified Homeowner
Colorado Springs, CO, on Jul 19, 2026

Water issues. Refrigerator door. Still need to close left side first

4.8
Verified Homeowner
Colorado Springs, CO, on Jul 17, 2026

I really appreciated all of the people that helped us in the process with our home. Hayden was amazing to work with, as was Julie when we started. Ashley in design was great. Kyle and Mike were amazing at building our home. The team really made it a pleasant process and as easy and low stress as possible. Other than all the excessive wind out here (only partly joking) living here is great. Parks are good. Really looking forward to the trails and rec center.

4.7
Verified Homeowner
Colorado Springs, CO, on Jul 16, 2026

Honestly everyone was really great from start to finish.

4.9
Verified Homeowner
Colorado Springs, CO, on Jul 16, 2026

Like: strong level of give-a-darn customer care from members throughout the Classic Team. That is evident, and not easy to foster a culture like that. I really appreciate it and it stood out throughout the process, from Sales team to design team to builder team. Pleased with the number of options to design a like-custom home. Jamie and Ken went above and beyond to take care of us, and we know that and we appreciate it. On the couple of occasions where there was an issue that needed a resolution from the Classic team, I felt they were more than willing to find a way to get to a reasonable solution, and I really appreciated that. Dislike: Even though we knew we were serious buyers and we said we were serious buyers and we knew the exact lot we wanted from day 1, there seemed to be a lot of sales pressure for us to sign a contract in order to hold the lot. I think the sales agents were giving us all of the rope that they were authorized (7 days to think about it, then sort of offered another 7 days that was then rescinded because of a disconnect between sales reps). I am sure you have a lot of potential buyers that don't follow through, but I was the buyer that did follow through and I felt like that wasn't trusted until I signed a contract. We ended up signing a contract for one floor plan (the Monarch) even though were weren't 100% on it just because we had to sign to secure the lot. The sales team was gracious to give us 7 days to modify it to a new contract if we desired, which we did to a Grand Mesa after several more days. They were reasonable in working with us and coming up with a solution that worked, but I would have preferred to not have all of the time pressure on signing a contract in the first place.

3.9
Verified Homeowner
Colorado Springs, CO, on Jul 15, 2026

I really appreciated the availability and warmth the staff provided. They were very courteous and always helpful.

5.0
Verified Homeowner
Monument, CO, on Jul 15, 2026

The friendliness of the staff and quick response times made the process feel very simple

5.0
Verified Homeowner
Colorado Springs, CO, on Jul 15, 2026

What we enjoyed the most was how friendly everyone was from the start of the process, even up until now a month after we’ve closed. It shows that commitment extends beyond a sale.

5.0
Verified Homeowner
Colorado Springs, CO, on Jul 15, 2026

This was the 3rd new build I've done and Classic Homes was the best experience I've had. I felt like the sales team had my best interests in mind from day one. They were knowledgeable, professional and most of all kind. The closing process was incredibly easy.

5.0
Verified Homeowner
Colorado Springs, CO, on Jul 15, 2026

I loved every minute. The sales ladies Jen and Kimberly were perfect, both ladies always had time to talk with us and answered my numerous questions.Both Jen and Kimberly seem like old friends now. Marcus was so very attentive and was always in contact with us. Being out of state during this entire process was stressful but all three of these people made it so much easier. We couldn't have asked for anything or anyone better then Classic homes and their people. Great experience

5.0
Verified Homeowner
Colorado Springs, CO, on Jul 15, 2026

All good except final walkthrough. Most items did not get finished before closing.

3.7
Verified Homeowner
Colorado Springs, CO, on Jul 14, 2026

Every time I have needed help, Classic has always responded quickly and in a caring manner. Jeffrey and James are amazing!

5.0
Verified Homeowner
Colorado Springs, CO, on Jul 06, 2026

Strong communication!

5.0
Verified Homeowner
Colorado Springs, CO, on Jun 29, 2026

The sales team (we worked mostly with Hayden and Julie) were amazing! I was not overly happy with Ashley in the design studio. Several things were not not added to our contract with selections on the second appointment and we thought our price was lower until we found several things were not added correctly- making our end total more. She also did not help with extra suggestions. We were also not told it was an option to add a shower door to our shower (I found out it was an option from someone else after we moved in). I feel like the designers job should be to educate the buyer with what’s available that might not be seen on the showroom floor. Her communication was also terrible- it would take a while for her to respond to emails so I started calling her and leaving a vm to get a quicker response on things. Curtis and Connor were also great to work with through the process.

4.4
Verified Homeowner
Colorado Springs, CO, on Jun 28, 2026

We can't say enough great things about the Classic team! From start to finish, the entire experience exceeded our expectations. The sales team—Carol, Hayden, and Julie—kept us informed every step of the way. We received weekly updates with photos of our home's progress, and whenever we had a question or concern, they made sure it was communicated to the construction team right away. They were always responsive, caring, and truly made us feel like family. Our construction supervisor, Curtis, was exceptional. Every Monday, he provided a detailed update on what had been completed and what was coming next, so we always knew what to expect. When Connor took over as our finishing construction supervisor, the transition was seamless, and he continued the same high level of communication and professionalism. Throughout the entire process, every concern we raised was addressed promptly and without hesitation. During our final walkthrough, Liz even spotted items that we had missed ourselves. At no point did anyone question our concerns—they simply made the necessary corrections and made sure everything was done right. Working with the Classic team was truly a pleasure. Their commitment to communication, quality, and customer satisfaction made building our home an enjoyable experience. We would absolutely build another home with Classic and will gladly recommend them to our friends and family. Thank you, Classic, for making our dream home a reality!

5.0
Verified Homeowner
Monument, CO, on Jun 23, 2026

There was a bit of rework in the bathrooms but not a big deal

4.5
Verified Homeowner
Colorado Springs, CO, on Jun 20, 2026

Like the sales people. Dislike that everything was an add on

4.6
Verified Homeowner
Monument, CO, on Jun 18, 2026

The only problem I’ve had is that the conduit was not hooked up for the Internet that they recommended other than that everything about the house is absolutely perfect

4.9
Verified Homeowner
Monument, CO, on Jun 16, 2026

I LOVE my New Home!!! It’s perfect for me!! The entire Classic project was a Great Experience. Ut most of all the Customer Service was First Class!! Everyone single person. In the entire project was Awesome and I share that with everyone I talk to!! I would be happy to share my experience with anyone who is considering buying a Classic Home. Actually I already have done that!! ??

5.0
Verified Homeowner

Builder Profile

Classic Homes logo

Classic Homes is a locally owned Colorado Springs builder and the only builder to have received the Better Business Bureau’s “Excellence in Customer Service” award on three separate occasions and is also the only builder to be designated as Colorado Springs Best Homebuilder by The Gazette for twelve years running, and the Colorado Springs Business Journal for eleven years running — a true testament to the care and commitment Classic Homes shows our home buyers before, during, and after they’ve become members of our communities.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.