Homebuilder Ratings & Reviews

Classic Homes Reviews

942 Homeowner Reviews Completed Feb 2019 - Aug 2020

Overall Satisfaction

4.5
Customers' overall satisfaction
4.5
Customers' willingness to refer our communities to their friends and family

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Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, CO, on Aug 11, 2020

[Translated from KO] It seems to have been kind to the mode....

4.3
Verified Homeowner
Colorado Springs, CO, on Aug 11, 2020

I loved the fact that the construction supervisors contacted me every week to let me know how the process was going. In addition, I’d love that the sales team also sent me photos of the progress each week! In addition, during closing, I believe the classic officials did everything in their power to assist when I had a problem. Thank you so very very much!!!!

4.9
Verified Homeowner
Colorado Springs, CO, on Aug 09, 2020

What did you like or dislike about your purchase experience (from contract through move-in)? Ahhh—where do I begin? So much feedback to share with you. Let me break it down into the two separate buckets you asked for: the likes and the dislikes. LIKES • Paul and Josh were easy to work with and very helpful—especially at the beginning—when we were trying to pick our plot of land. They just seem so overwhelmed for all they have to deal with for the 58 houses in Bison Ranch. • Almost every week phone call updates: We received phone call updates from Randy and Damian almost every week. These were very helpful because we could have two-way interaction with them and ask them any questions that we had. • Photo updates: The weekly photos we got were a great bonus to help us visually see the progress of the house. • Additional military bonus during COVID of $3,000. Thanks for the extra money in our pockets! That was a wonderful—and totally unexpected—surprise! DISLIKES • Throughout the build of our house, when we came to visit it on Sundays and check in on the progress of it, the site constantly had trash in it. There was always sooooo much waste put in the island area in the kitchen. There were also random bottles of drinks left around and unsafe equipment, like nails sticking up out of boards. I always thought the contractors had to clean up their work space before leaving for the day, but it didn’t appear that was done very frequently, if at all. • I wish Randy and/or Damian would have provided us with more frequent guessitmated closing dates for our house. For the longest time we were working under the assumption that we were closing on July 22—because that was what Randy had originally told us. Then, on our pre-drywall walkthrough—we found out that the closing date had been moved to Aug. 5. But no one bothered to tell us this sooner. This was problematic for us because we had to be out of our rental home by July 31. They ended up accommodating our schedule and moving our closing date up a week to July 29, but I still wish they would have let us know they had moved the date back much sooner than waiting until our pre-drywall walkthrough to spring that on us. • We did not receive a “Private Residence” sign for our front yard until we had already been living in our house for 10 days!! We were told that you “ran out” of them….how do you run out of these signs?? You know exactly how many houses you are going to have closing each and every day, there is no excuse for not having these ready ahead of time so they can be in the front yard the day the new owner closes on the house. Instead, we were told that if contractors park in front of our driveway (which they did frequently) to just ask them to move. • The keys to our house were missing for several hours on the day we moved in. The woman at Capstone Title Company said she didn’t have the keys. Damian said he didn’t have the keys. No one seemed to have the keys. Finally—after several hours—Damian was able to track them down and they were apparently still at Classic’s corporate office. How are the keys not ready to be given to the new owners when they close on the house? Why were they missing for so long? Why didn’t anyone know where they were? • While we’ve been living in the home f or less than 2 weeks now, one thing that has been extremely frustrating is all the dirt and construction materials that have encroached in our yard. I understand that some of this is necessary…when you are framing the house next to us, of course you need somewhere to put the lumber until it’s vertical. However, our grading certificate has already been completed and now we have tons of extra dirt on our property that I truly hope will not be in the way when our landscaping begins next week. • Overall, the building process seemed to go pretty smoothly. We caught things during our Sunday walk-thrus of the house and they were quickly remedied (ex. forgetting to frame the second sink in the downstairs bathroom, accidentally drywalling over one of our can lights in our living room). However one thing that happened—that I can’t excuse—is the fact that our gas line for our stove was put in the wrong place originally because no one bothered to double check what stove/oven combo we ordered. Someone assumed we got the same one that everyone else gets…but we didn’t. The consequence of all this is that the gas line had to be moved to behind one of the cupboards and I lost some drawer space in my pull-out drawer. I somehow think if this was checked at the beginning of the process I wouldn’t have had to give up some of my drawer space. • Trash bins and mailbox keys. Think about what the customer service perspective is like for new homeowners. Why do you make them contact so many different people to get very simple things set up? When we go to close at Capstone, we should receive a one-sheeter explaining that Green For Life (GFL) s our trash service provider and that our trash bins will be delivered to our house the next day. Same thing with the mailbox keys. They should be given to us at closing. We shouldn’t have to call Hammersmith and ask for them. Classic Homes is quite capable of coordinating all this with Hammersmith ahead of time so it’s one seamless experience for the customer at closing. Classic Homes does not seem to care much about the “customer experience” once we have closed on our new homes and you’ve got our money. I shouldn’t have to wait a week to get my mailbox keys and 12 days to get my trash bin. Oh, and we aren’t supposed to use the red dumpsters outside our houses, so what do you expect us to do with all of our trash that is piling up from our move for 12 days? • The whole HOA process has been a complete nightmare. I was told by Josh and Paul that I needed to reach out to Zack Calvin at Hammersmith for approval of my landscaping plan. They gave me Zack’s contact info. So I contact Zack and HE tells me, nope, that’s not me. NES is actually the company we’ve hired to review all the landscaping plans. So I informed Josh and Paul of this so they wouldn’t keep referring Bison Ranch residents erroneously to Hammersmith. Now why do I, a soon-to-be resident of the neighborhood, have to share this information with Josh and Paul? Why is Hammersmith not communicating to Classic Homes directly? There was a total breakdown of communication and I’m sure you can understand my frustration that I was told the wrong information, which just wasted my time. • This isn’t so much with Classic Homes as it is with Hammersmith and NES, but since I don’t know if the latter two companies will ever ask me to complete a survey for them, I will share this with you. It is so unacceptable that NES has 30 days to review a simple landscaping plan. 30 days! This should be two weeks at most. I don’t know why anyone would need that much time to review a plan. If Sean XXXXX mings is that overwhelmed, then HIRE MORE STAFF!!!!!!!! It’s not like we’re not paying a ton of money already to our HOA for this “service.” • Missing lights: We still have four missing lights inside our house: three pendent lights that go above our kitchen island and a sconce going into the basement. I get it: the stuff is on backorder because of COVID. But have no other Classic Homes houses with these particular features closed between mid-March when COVID-19 hit Colorado and July 29, when we closed on our new home? Surely someone knew these items were going to be delayed. Why didn’t you put the order in sooner to ensure they were here in time for us when we moved in? You had more than 4 months to do that… • Someone (I don’t know if it was Classic Homes or a third party) planted a bunch of trees in the Open Space area behind our home. This was concerning to us for two reasons: 1) No one told us this was happening ahead of time; and 2) We were worried these trees would grow tall enough to obstruct our views of Pikes Peak—views we paid a premium lot price for. You should have let the residents know this was happening before it happened so we could have avoided what happened in our situation where we had a complete freak out that we were going to be losing our precious views. If you had reached out to residents ahead of time, you could have given them the correct information and let them know the trees were “dwarf” trees or whatever the case is so our fears of losing our views would be alleviated. As it was, one of our landscapers we met with just happened to be an arborist so he went and looked at the trees for us to tell us what they were and how tall they were going to grow. That’s not his job. That’s Classic Homes’ job. Another missed opportunity to provide a good customer experience. • The designer we worked with at the Design Center (Ashley) did not know the answers to all our questions. Answers to simple questions like where are the water temperature controls located in the master shower were not known. This was frustrating because we didn’t know if we should pay $125 to make a special request to have them installed exactly where we wanted them or if we should take our chances and just HOPE that they are put in where we wanted them to go.

4.1
Verified Homeowner
Colorado Springs, CO, on Aug 08, 2020

Paul, Randy, and Damien really treated us special. I felt they bent over backwards to make sure all our concerns were dealt with in a timely manner. Even though their were over 50 homes being built in our neighborhood, we felt as if we were the only family building by the attention they gave us.

4.8
Verified Homeowner
Colorado Springs, CO, on Aug 07, 2020

The open communication that ALL Classic employees displayed throughout the entire process was amazing!!! Whether it was good news or bad, Classic made sure we were stayed in the know so that we were able to make informed decisions along he way!!!

4.9
Verified Homeowner
Colorado Springs, CO, on Aug 07, 2020

We had a great experience with Classic! All involved were professional and responsive. All of our questions were answered during the process. Our home is lovely and was completed on time.

5.0
Verified Homeowner
Colorado Springs, CO, on Aug 07, 2020

NO DISLIKES

5.0
Verified Homeowner
Monument, CO, on Aug 07, 2020

I liked that there is a model home to visit. What I don't like about that is that there isn't a clear description of what is standard and what was upgraded to give an idea when starting to build my own home. I like that there are weekly updates and photos provided. As someone who build from across the country it was nice to see the progress. I don't like that it seems as if there are many options/upgrades that your sales office and design studio didn't inform me of. The only reason I knew was from viewing it on a home and then inquiring. Classic could probably make more if people knew these were available. There are options that I discovered too late that I would have added. I do not like that the quality of some products seem sub-standard. The windows are less than impressive. The sliding door is so small. I would have paid to upgrade to a larger door. The tile application in my master shower, that I paid quite a bit to upgrade is bad. I have concerns about future issues. There are gaps of no grout between some tiles. They came out multiple times to address this and it is still not right. The surround of my fireplace sheetrock is bad - it has jagged edges. I also mentioned this multiple times. The stucco on the white portion of the exterior of the windows makes it look dirty. This could have been cleaned up better. It just seems as if there is not a lot of pride taken in the work completed versus a rush to get it done. The overspray from paint, poor stain on the handrails and newell post. Though they are small things, they are the finishing touches and details you would expect when moving into a brand new house. If this was a pre-built, I would expect minor cosmetic issues as it was previously lived in.

3.8
Verified Homeowner
Colorado Springs, CO, on Aug 07, 2020

The purchase experience was really good. Diane, Christian, Tina, Cheryl and Jamie were awesome.

4.8
Verified Homeowner
Colorado Springs, CO, on Aug 07, 2020

Like - 1. Transparency in the process 2. Extremely helpful and accomodating team at the Classic North Fork office. 3. Timely updates and 4. Prompt response to the issue with incorrect plan measurements in our house. Timely planing and action. Dislike - Delays in some of the post-move-in tasks 1. Trash toters are not yet delivered, 2. Classic promised Smart Home package which is not delivered after a month 3. After repairs, quality of the finish is not same as a new house. Cleaning was not very satisfactory and the garage cleaning is still pending.

4.7
Verified Homeowner
Colorado Springs, CO, on Aug 06, 2020

We loved the quality of the home, the building experience went smoothly, the time frame that was given to us was accurate and the follow-up successfully fixed minor issues.

4.4
Verified Homeowner

Customer Care Team

Classic Homes

Aug 06, 2020

Thank you very much for taking time to share your experience. On behalf of our entire team, thank you for choosing Classic to build your new home!

Colorado Springs, CO, on Aug 05, 2020

The warranty department has been on top of it. Any issue I have had has been quickly resolved. We have had only minor issues.

5.0
Verified Homeowner

Customer Care Team

Classic Homes

Aug 08, 2020

Thank you!

Colorado Springs, CO, on Aug 05, 2020

Our experience was great! All items discussed in the 60 day walk were taken care of promptly and to our satisfaction.

5.0
Verified Homeowner

Customer Care Team

Classic Homes

Aug 08, 2020

Thank you!

Colorado Springs, CO, on Aug 04, 2020

We are still having major cracking in the drywall by the back sliding door. We were also having major erosion issues with the soil that was supposedly compacted on the side of the house.

4.6
Verified Homeowner
Colorado Springs, CO, on Aug 04, 2020

We had some miss communications due to having different sales associate helping us , outside color and garage door height was not explained correctly .

4.5
Verified Homeowner
Colorado Springs, CO, on Aug 04, 2020

Good Response time. Especially Stan Horton has been very responsive.

5.0
Verified Homeowner
Colorado Springs, CO, on Aug 01, 2020

Everything! I love you guys!

5.0
Verified Homeowner
Colorado Springs, CO, on Jul 30, 2020

I liked the fact the few issues we had were taken care of immediately and with top quality!

5.0
Verified Homeowner
Colorado Springs, CO, on Jul 30, 2020

loved it

5.0
Verified Homeowner
Colorado Springs, CO, on Jul 29, 2020

The sales team at Flying Horse ( Diane Sullivan, Tina Loncar and Christian Peacore) were excellent at overseeing every detail and keeping us fully informed throughout the entire building process. Our designer Cheryl Windom, took our vision and turned it into reality. She was patient, understanding and provided valuable input to help us make decisions. As we were out of state during the construction process, we could not have asked for more cooperation from the team. In addition, the support we received from Justin Roethler our building supervisor and his team including Marcus ( we don't have his last name) no matter what issue we had, he patiently listened and fixed quickly. We were extremely impressed that during both the pre drywall walkthrough and preclosing walkthrough, they proactively identified items that needed attention that we did not notice and completed them in a timely manner. All of this during COVID.

5.0
Verified Homeowner

Builder Profile

Classic Homes is a locally owned Colorado Springs builder and the only builder to have received the Better Business Bureau’s “Excellence in Customer Service” award on three separate occasions and is also the only builder to be designated as Colorado Springs Best Homebuilder by The Gazette for twelve years running, and the Colorado Springs Business Journal for eleven years running — a true testament to the care and commitment Classic Homes shows our home buyers before, during, and after they’ve become members of our communities.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
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In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

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