Homebuilder Ratings & Reviews

Classic Homes Reviews

529 Homeowner Reviews Completed May 2025 - Nov 2026

Overall Satisfaction

4.6
Customers' overall satisfaction
4.6
Customers' willingness to refer our communities to their friends and family

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Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, CO, on Oct 29, 2026

I like how the process was very smooth. Repairs that needed to be done were done in a timely manner.

4.9
Verified Homeowner
Colorado Springs, CO, on Oct 28, 2026

Last winter soon after I moved in I found out my heat was not working and neither was the backup. I have a medical issue with cold and I was pretty upset to find out I was without heat fir days when it got cold and it was snowing. My sprinkler system was not working properly either but that was resolved. I just assumed buying new meant EVERYTHING was functionally working. Besides that, I've been very happy and content.

4.8
Verified Homeowner
Colorado Springs, CO, on Oct 28, 2026

L8ked everything. Good well built home.

4.9
Verified Homeowner
Colorado Springs, CO, on Oct 27, 2026

The design center because Ashley failed to identify many options that we would have added to our. Hold. She was very much just trying to stick to the checklist and isn’t interested in modifications. I have lots of regrets of stuff that I should have added on (other homeowners in neighborhood) were provided this option. Classic can do a lot better in the design center. I would give it about a 2/10. Then our construction guy, Mikey was awful. He barely surveyed the home, he didn’t enforce any rules for the trades, such as removing shoes on carpet, pulling personal trucks up to driveway, allowing trades to use our restroom because there was no ports potty for two weeks. He was the worst and we didn’t have any confidence that he took his job seriously nor should he have that job, especially since his dad got him that job. This is a million dollar home and the construction process should have been taken more seriously. Kyle was great and was reassigned due to Mikey’s lack of doing his job. After living in the home for 6 months, we are satisfied with Classic’s desire to fix most issues. From the beginning, our brand new dryer said 80% blocked to check house vents. Then our basement dryer did the same thing and I am concerned that classic needs to have these vents cleaned. Especially since there was debris that was obvious, in them at closing. We have a few things that haven’t worked from the beginning, like our upstairs fireplace. This was a concern at the beginning that was somewhat ignored and now that we are entering winter, fireplace still does not turn on so Classic has the fireplace people scheduled to come look. But overall, we absolutely love our Homer and would rebuild in a heart beat but now we know we have to fight to get our options. When you look at spec homes, they display many options that were not mentioned to us as a choice for upgrade.

3.9
Verified Homeowner
Colorado Springs, CO, on Oct 27, 2026

I love the assistance that I received from each team of Classic Homes —from Sales to Warranty! Everyone I interacted with has given me the information I needed to know in purchasing my home.

5.0
Verified Homeowner
Colorado Springs, CO, on Oct 24, 2026

Everone including warranty, sales team and construction have been wonderful to work with.

5.0
Verified Homeowner
Colorado Springs, CO, on Oct 21, 2026

I’ve always had amazing interactions with everyone at Classic. Sales, Warranty, builders. All of Them.

4.9
Verified Homeowner
Colorado Springs, CO, on Oct 20, 2026

Very friendly and also quick to replay to maintenance Request

4.9
Verified Homeowner
Colorado Springs, CO, on Oct 19, 2026

The sales team was very efficient and professional in dealing with me via emails and phone calls.

4.9
Verified Homeowner
Colorado Springs, CO, on Oct 19, 2026

From Hayden in sales through closing, it was seamless. Any concerns were addressed immediately. Great job!

5.0
Verified Homeowner
Colorado Springs, CO, on Oct 19, 2026

John was an absolutely fantastic superintendent. We closed on the house with numerous open items (not John's fault) and he has continued to go out of his way to make sure every item is taken care of, including weekly updates, even 4 weeks post-close.

4.9
Verified Homeowner
Colorado Springs, CO, on Oct 17, 2026

The speed of buying was nice. Don't like issues with the kitchen not being too practical (cabinets getting hot, smoke alarm going off any time we cook, oil above the vent on cabinets). Washer/dryer are the cheapest possible model you can buy. When I asked to remove them so we can use our own, we were told we need to do that. That's on the 3rd floor with tight corners, no easy way to do it. We are stuck using them now.

4.8
Verified Homeowner
Monument, CO, on Oct 11, 2026

The sales team was amazing especially Annie and Karin! Allowing us to watch every step of the build was amazing!

5.0
Verified Homeowner
Colorado Springs, CO, on Oct 11, 2026

Constant communication and concern for my experience has made this team so easy to work with.

4.9
Verified Homeowner
Monument, CO, on Oct 11, 2026

There wasn't anything I didn't like. I appreciated the professionalism of the entire team, as well as responsiveness to all my questions. Annie Miller deserves a special shout out for upselling me on the lot I purchased. I LOVE the view from my stair windows and appreciate her every time I look out those windows.

5.0
Verified Homeowner
Colorado Springs, CO, on Oct 11, 2026

The most disappointing part of my purchase experience was the lot selection process. At the beginning, I was told that certain larger lots were reserved for ranch-style homes and were therefore unavailable for the two-story home I wanted. I later learned that another buyer was able to select one of those lots for a two-story home similar to mine. This left me feeling that I had not been given the same options or accurate information when making my decision. Clearer communication and consistent lot selection policies would have greatly improved my experience.

4.4
Verified Homeowner
Colorado Springs, CO, on Oct 11, 2026

Consistent contact and ability to meet expectations.

4.7
Verified Homeowner
Monument, CO, on Oct 09, 2026

All good

4.9
Verified Homeowner
Colorado Springs, CO, on Oct 08, 2026

I liked the customer service we have received so far with Classic. 5 months in and have found a few things that need repair, the warranty process has been easy to navigate and the response was quick.

4.5
Verified Homeowner
Colorado Springs, CO, on Oct 06, 2026

The issues were never completely fixed, and there was a lot of pushback when issues were raised

2.2
Verified Homeowner

Builder Profile

Classic Homes logo

Classic Homes is a locally owned Colorado Springs builder and the only builder to have received the Better Business Bureau’s “Excellence in Customer Service” award on three separate occasions and is also the only builder to be designated as Colorado Springs Best Homebuilder by The Gazette for twelve years running, and the Colorado Springs Business Journal for eleven years running — a true testament to the care and commitment Classic Homes shows our home buyers before, during, and after they’ve become members of our communities.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.