Homebuilder Ratings & Reviews

Classic Homes Reviews

1,192 Homeowner Reviews Completed Sep 2021 - Mar 2023

Overall Satisfaction

4.4
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

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Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, CO, on Mar 19, 2023

Everything went well. Annie, John, June and Lisa were great and kept me informed throughout the entire process.

4.9
Verified Homeowner
Colorado Springs, CO, on Mar 17, 2023

Easy to submit online. Prompt callback to schedule warranty work.

5.0
Verified Homeowner
Colorado Springs, CO, on Mar 16, 2023

Carol and theresa were helpful and easy to work with. Not always convinced about the quality of the build. carpet is already getting thin and coming apart in place. floors get scratched and knicked way to easy. all of the "LED" bulbs have gone out way too quickly. The grading of the yards is terrible and makes it near impossible to walk and /or keep water from draining and pooling into neighbor's yard. or your own. the overall area and appearance of the development is nice and clean. 2 of our appliances have had issues that we have had to file claims for. People in the neighborhood seem nice and approachable. Wish we had really known some of the key features and things that can make a difference. You are taken through all of the choices so quickly, and as a buyer, you just kind of follow along and try to process. But not knowing the industry , you don't even know what questions to ask or what features to consider....

3.6
Verified Homeowner
Monument, CO, on Mar 15, 2023

I would have liked to have been informed of the notion of a custom price request. We wanted different colors of kitchen cabinets on the wall and base cabinets and were told it wasn't an option in design.

4.2
Verified Homeowner
Colorado Springs, CO, on Mar 15, 2023

We rent out the unit, but still love the build quality .

4.8
Verified Homeowner
Colorado Springs , CO, on Mar 12, 2023

The only thing was getting the final figures on closing day. There was no communication even though we reached out multiple times regarding final figures.

5.0
Verified Homeowner
Colorado Springs, CO, on Mar 10, 2023

Customer service is excellent! From sales reps to fixing all the little final touches, everyone was extremely helpful.

5.0
Verified Homeowner
Monument, CO, on Mar 09, 2023

Items weren’t fixed prior to closing. Closing date was moved up substantially w/little notice.

3.9
Verified Homeowner
Colorado Springs, CO, on Mar 08, 2023

The process was very smooth, the Tina Loncar was absolutely amazing! She provided fantastic information and was always available to answer questions or assist during the process. She spelled out every step for us so that we always knew what was coming up next and what we should be expecting throughout the process. We really appreciated her attention to detail and organization as well as her kindness. Jamie and Marcus were our superintendents and they were both fantastic as well. They address all minor concerns that popped up during construction, and were always available to answer any of the random questions that popped into our heads. The Classic Homes team was fantastic from start to finish, we even had an unforeseen hiccup at Closing and everyone was so kind and understanding and help get it resolved super quickly. We have been in the home 1 full week now and are loving every bit of it!

5.0
Verified Homeowner
Colorado Springs, CO, on Mar 08, 2023

Jack has been great

5.0
Verified Homeowner
Monument, CO, on Mar 04, 2023

The customer experience was outstanding and driven by the friendly faces of Teresa Smith and Jeff Ellis. Their personal approach and detailed discussions about our first home buying/building experience made us truly cherish choosing Classic Homes.

4.5
Verified Homeowner
Colorado Springs, CO, on Mar 04, 2023

Loved the entire experience

5.0
Verified Homeowner
Colorado Springs , CO, on Mar 04, 2023

The buying process was great! Always welcoming and accommodating throughout the process. Was treated like family and never felt pushy. Home and neighborhood are great!

5.0
Verified Homeowner
Colorado Springs, CO, on Mar 02, 2023

Some of the warranty services are only good for a year.

5.0
Verified Homeowner
Monument, CO, on Mar 01, 2023

You used some lower quality toilets in some bathrooms, Not Kohler and you did not put soft close toilet seats its annoying and doesn't cost much. The heating in the basement is poor always cold Used cheep low quality light bulbs all have failed in my kitchen area and not easy to change, cannot use the extension poles for changing the bulbs due to they slim shape.

4.2
Verified Homeowner
Colorado Springs, CO, on Feb 25, 2023

Quick and great job thanks.

5.0
Verified Homeowner
Colorado Springs, CO, on Feb 24, 2023

good quality!

5.0
Verified Homeowner
Colorado Springs, CO, on Feb 24, 2023

We ran into several avoidable problems through the construction process. Some of the quality of workmanship is not as good as it could have been, and there are a few issues I am concerned will become bigger problems long term. The design process was fun, the sales team did a great job of keeping us in the loop, and we love the floor plan of our home.

4.0
Verified Homeowner
Colorado Springs, CO, on Feb 22, 2023

I really liked the friendliness and attentiveness of the staff. I disliked the level of flexibility about the move in date when the house finished two months earlier than originally communicated.

4.5
Verified Homeowner
Monument, CO, on Feb 21, 2023

Great experience overall with everything. Only issue was the warranty items.

4.2
Verified Homeowner

Builder Profile

Classic Homes logo

Classic Homes is a locally owned Colorado Springs builder and the only builder to have received the Better Business Bureau’s “Excellence in Customer Service” award on three separate occasions and is also the only builder to be designated as Colorado Springs Best Homebuilder by The Gazette for twelve years running, and the Colorado Springs Business Journal for eleven years running — a true testament to the care and commitment Classic Homes shows our home buyers before, during, and after they’ve become members of our communities.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.