Homebuilder Ratings & Reviews

Classic Homes Reviews

555 Homeowner Reviews Completed Apr 2025 - Oct 2026

Overall Satisfaction

4.6
Customers' overall satisfaction
4.7
Customers' willingness to refer our communities to their friends and family

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Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, CO, on Oct 19, 2026

The sales team was very efficient and professional in dealing with me via emails and phone calls.

4.9
Verified Homeowner
Colorado Springs, CO, on Oct 19, 2026

From Hayden in sales through closing, it was seamless. Any concerns were addressed immediately. Great job!

5.0
Verified Homeowner
Colorado Springs, CO, on Oct 19, 2026

John was an absolutely fantastic superintendent. We closed on the house with numerous open items (not John's fault) and he has continued to go out of his way to make sure every item is taken care of, including weekly updates, even 4 weeks post-close.

4.9
Verified Homeowner
Colorado Springs, CO, on Oct 17, 2026

The speed of buying was nice. Don't like issues with the kitchen not being too practical (cabinets getting hot, smoke alarm going off any time we cook, oil above the vent on cabinets). Washer/dryer are the cheapest possible model you can buy. When I asked to remove them so we can use our own, we were told we need to do that. That's on the 3rd floor with tight corners, no easy way to do it. We are stuck using them now.

4.8
Verified Homeowner
Monument, CO, on Oct 11, 2026

The sales team was amazing especially Annie and Karin! Allowing us to watch every step of the build was amazing!

5.0
Verified Homeowner
Colorado Springs, CO, on Oct 11, 2026

Constant communication and concern for my experience has made this team so easy to work with.

4.9
Verified Homeowner
Monument, CO, on Oct 11, 2026

There wasn't anything I didn't like. I appreciated the professionalism of the entire team, as well as responsiveness to all my questions. Annie Miller deserves a special shout out for upselling me on the lot I purchased. I LOVE the view from my stair windows and appreciate her every time I look out those windows.

5.0
Verified Homeowner
Colorado Springs, CO, on Oct 11, 2026

The most disappointing part of my purchase experience was the lot selection process. At the beginning, I was told that certain larger lots were reserved for ranch-style homes and were therefore unavailable for the two-story home I wanted. I later learned that another buyer was able to select one of those lots for a two-story home similar to mine. This left me feeling that I had not been given the same options or accurate information when making my decision. Clearer communication and consistent lot selection policies would have greatly improved my experience.

4.4
Verified Homeowner
Colorado Springs, CO, on Oct 11, 2026

Consistent contact and ability to meet expectations.

4.7
Verified Homeowner
Monument, CO, on Oct 09, 2026

All good

4.9
Verified Homeowner
Colorado Springs, CO, on Oct 08, 2026

I liked the customer service we have received so far with Classic. 5 months in and have found a few things that need repair, the warranty process has been easy to navigate and the response was quick.

4.5
Verified Homeowner
Colorado Springs, CO, on Oct 06, 2026

The issues were never completely fixed, and there was a lot of pushback when issues were raised

2.2
Verified Homeowner
Colorado Springs, CO, on Oct 05, 2026

I love the home and Maureen was fantastic to work with. I had major issues with the preferred lender and voiced them. I also had major issues with the appraisal which I voiced to classic management. There was no action taken.

3.5
Verified Homeowner
Colorado Springs, CO, on Oct 05, 2026

Josh is wonderful, has always been helpful and the time with whatever questions I've had.

5.0
Verified Homeowner
Colorado Springs, CO, on Oct 02, 2026

Everything is great!

5.0
Verified Homeowner
Colorado Springs, CO, on Sep 29, 2026

Seemed like a semi-custom build process

5.0
Verified Homeowner
Colorado Springs, CO, on Sep 28, 2026

Overall, I am satisfied with Classic Homes, but a few key areas needed better attention. Upon move-in, the interior cleanliness fell short, particularly regarding dusty surfaces and the carpets. Additionally, ongoing construction maintenance and quality control issues created unnecessary disruptions. Addressing these initial preparation and maintenance standards would significantly improve the overall experience.

3.7
Verified Homeowner
Colorado Springs, CO, on Sep 27, 2026

I absolutely love Classic Homes. I have been blessed over the last 18 years to live in a Classic Homes. I’m in the process of purchasing my third Classic home. I’m a realtor here in Colorado Springs and I always and I do always recommend Classic Homes to my buyers. I know from personal experience they will never regret purchasing a Classic Homes. The staff is amazing, the Construction team is absolutely dynamic. The design of the home is one of a kind. I will always buy with Classic Homes. God bless Angelia.

4.8
Verified Homeowner
Colorado Springs, CO, on Sep 26, 2026

We value and appreciate the commitment to providing us with the best quality home possible. Also, our experience with the sales team we worked with was great! Our interaction with our home designer, Jessica Heying was absolutely wonderful! Jessica's expertise, professionalism, and patience with us as we designed our home was fantastic! She is an outstanding representative of Classic Homes, and we couldn't be more thrilled with how our home turned out!

5.0
Verified Homeowner
Colorado Springs, CO, on Sep 19, 2026

Everything was great from the sales lady ( teresa ) to the warranty people

4.9
Verified Homeowner

Builder Profile

Classic Homes logo

Classic Homes is a locally owned Colorado Springs builder and the only builder to have received the Better Business Bureau’s “Excellence in Customer Service” award on three separate occasions and is also the only builder to be designated as Colorado Springs Best Homebuilder by The Gazette for twelve years running, and the Colorado Springs Business Journal for eleven years running — a true testament to the care and commitment Classic Homes shows our home buyers before, during, and after they’ve become members of our communities.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.