Homebuilder Ratings & Reviews

Classic Homes Reviews

557 Homeowner Reviews Completed May 2023 - Nov 2024

Overall Satisfaction

4.5
Customers' overall satisfaction
4.6
Customers' willingness to refer our communities to their friends and family

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Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, CO, on Nov 18, 2024

The warranty experience has been great, my biggest complaint is the number of times we have had to use it in the first 6 months of completing the house on things that were not able to be seen during the final walkthrough.

4.9
Verified Homeowner
Colorado Springs, CO, on Nov 17, 2024

I received proper communication initially when moving into my home when it came to the warranty. There was good communication, transparency, etc. Now I’ve had a single claim in for over 2 months 6 months in to my purchase, and now a list of things I need to address with you is 20+ items long. It’s crazy you can sell a half a million dollar asset and operate like this.

4.1
Verified Homeowner
Colorado Springs, CO, on Nov 16, 2024

Everything was great!! We loved the whole process. We have built several houses/townhomes and this process far exceeded our expectations. Thank you Classic

5.0
Verified Homeowner
Colorado Springs, CO, on Nov 15, 2024

I have had a number of major system failures with the first 60days of owning my home a major sewer backup which resulted in shut all over my bathroom due to construction debris in my pipes which they said they scoped. Now a no functional water heater they i am being directed to coordinate myself as a manufacturer problem. Major clogs in water pipes due to construction debris clogging fixtures

3.9
Verified Homeowner
Monument, CO, on Nov 15, 2024

It was all an easy process. Classic kept great communications for all steps.

5.0
Verified Homeowner
Colorado Springs, CO, on Nov 15, 2024

Great staff at the model, great communication between super and myself.

4.9
Verified Homeowner
Colorado Springs, CO, on Nov 15, 2024

The entire process was seamless and the Classic team is wonderful!

5.0
Verified Homeowner
Monument, CO, on Nov 15, 2024

John, Curtis, Maureen and Craig communicated extremely well as we were living in Kansas City so we weren't able to come by and look at the property much during the process.

5.0
Verified Homeowner
Colorado Springs, CO, on Nov 15, 2024

Communication between all parties were excellent. The process was smooth and straightforward.

5.0
Verified Homeowner
Monument, CO, on Nov 15, 2024

The people from sales Josh and Karen to Doug the home superintendent were great to work with. The people that built our home made sure they did a very good job. We feel like we are part of the Classic family.

5.0
Verified Homeowner
Colorado Springs, CO, on Nov 13, 2024

The team was great responding to our problem we had.

4.5
Verified Homeowner
Monument, CO, on Nov 12, 2024

I personally think that your Construction Manager is an arrogant individual, he try's to belittle people and act like the issues that are brought to leaderships attention are nothing and that those things are normal. When in fact that are clearly not minor if a Home Owner brings them up to discuss they should be addressed in a more professional manner. Or all together by someone else in a higher position.

3.2
Verified Homeowner
Monument, CO, on Nov 11, 2024

Warranty service/custom care has been very responsive and taken care of any issues we’ve had. Chase has been great about addressing any issues and scheduling repairs. He listened to us with concerns about scratched tubs and investigated the attempted repairs that were made before we closed on the house.

5.0
Verified Homeowner
Colorado Springs, CO, on Nov 10, 2024

Classic has process, personnel, and follow-through. I had high awareness about where I was in the purchase process and I had high confidence that any concerns, questions, or changes would be addressed.

5.0
Verified Homeowner
Colorado Springs, CO, on Nov 08, 2024

Everything from sales to support has been disappointing. Sales advised in writing that the home built in front of mine was a ranch with a 2 car garage - in fact it's a ranch with a 3 car garage. From basic drain issues in the window wells which were never proper installed to duct work in the dry walls which makes popping noises - this home is a disappointment only to find out nothing is covered under what I was told very directly was a bumper to bumper warranty for the first year. Basic structural issues should not be happening in a new Classic home - This useless survey won't even matter I imagine as well.

0.5
Verified Homeowner
Monument, CO, on Nov 07, 2024

Classic was great to work with throughout the sales, design and build process. Great people and great communication. We are a bit disappointed in the damage to our kitchen countertop and cabinets, expecially since we selected top of the line counters and cabinetry. Scratches and gouges in the cabinets that appear to be from the installation is very disappointing and we are working with Curtis our project manager on getting these replaced as attempts to repair this damage is not sufficient. Also, we are spending a great deal of timing cleaning paint and grout off of tile floors, it would seem more effective use of drop cloths and masking would prevent this. Very disappointing to deal with these in a new home. We also have had issues with touch up paint as the touch up paint does not match the original making the walls where touch-up was performed look spotty and inconsistent in color. This has been very frustrating and likely also contributed to paint sports on tiles and floors due to the amount of repainting and touch-up that was needed. I hope you all understand we are sharing these items not to complain but provide feedback on a few items that did not have to deal with when purchasing a million-dollar home. Curtis has been great and is helping work through these items. We appreciate the ability to share this information with you and know you will use this to continually improve. Thank you!!!!

4.7
Verified Homeowner
Colorado Springs, CO, on Nov 07, 2024

I like how the Classic Home family/community has a reputation for continuous care and follow through. There is a feeling of assurance that the long standing history of this community will help if anything arises.

5.0
Verified Homeowner
Colorado Springs, CO, on Nov 06, 2024

No problems with the warranty prcess

4.6
Verified Homeowner
Monument, CO, on Nov 05, 2024

Not thrilled with the gap between Force Broadband and Home Run

5.0
Verified Homeowner
Colorado Springs, CO, on Oct 31, 2024

Kimberly and Jennifer from the Sales office have been incredible the entire way through! They also helped with any communication assistance we needed with Warranty and follow up items. They truly have been great and our daughters love seeing them, such a great asset to Classic Homes Team!

4.8
Verified Homeowner

Builder Profile

Classic Homes logo

Classic Homes is a locally owned Colorado Springs builder and the only builder to have received the Better Business Bureau’s “Excellence in Customer Service” award on three separate occasions and is also the only builder to be designated as Colorado Springs Best Homebuilder by The Gazette for twelve years running, and the Colorado Springs Business Journal for eleven years running — a true testament to the care and commitment Classic Homes shows our home buyers before, during, and after they’ve become members of our communities.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.