Homebuilder Ratings & Reviews

Classic Homes Reviews

610 Homeowner Reviews Completed Nov 2023 - May 2025

Overall Satisfaction

4.6
Customers' overall satisfaction
4.6
Customers' willingness to refer our communities to their friends and family

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Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, CO, on May 20, 2025

The only experience with Classic Homes that I did not like had to do with warranty registration. As the buyer, it was left up to me to get model numbers and serial numbers of all appliances and all equipment in the crawl space. The numbers for the kitchen appliances were easy to find. The numbers for the equipment in the crawl space is difficult. I still don’t have the model numbers and serial numbers for the equipment in the crawl space, and therefore the equipment has not been registered. All of this should have been given to me by the installers. At the time of installation, that would have been the time to record all necessary information for registration purposes. I hope you can change this for future home buyers.

5.0
Verified Homeowner
Colorado Springs, CO, on May 19, 2025

Superintendent weekly updates and photos from sales team were a huge plus. The progress from time of contract to start of excavation seemed to lag longer than expected, but once the foundation was installed the finish of the house went very fast and smooth.

4.9
Verified Homeowner
Monument, CO, on May 15, 2025

Overall I am very happy with my Classic Home. However the Kitchenaid microwave that came with my upgrade kitchen is the worst microwave I have ever had! It doesn't thaw, it barely cooks, it is a frustration to use. I have made a warranty contact to Classic about it, but nothing was done. I want to get rid o it! Help please!

4.9
Verified Homeowner
Colorado Springs, CO, on May 12, 2025

Classic responded relatively quickly to some minor repair requests we submitted. We are starting to see some more issues with the build quality to longer we are in the house including the garage doors not sealing well, the grading causing some drainage issues and creaking in the floor.

4.3
Verified Homeowner
Colorado Springs, CO, on May 12, 2025

Our favorite part was the design Studio with Jessica. Our least favorite part was the initial contract. There are a lot of instances that felt rushed through or were not explained to understanding.

4.1
Verified Homeowner
Monument, CO, on May 12, 2025

Friendly and knowledgeable employees who absolutely care. I love my home.

5.0
Verified Homeowner
Monument, CO, on May 10, 2025

The team was responsive and easy to work with, making the process smooth. I appreciated the attention to detail throughout the home.

4.4
Verified Homeowner
Colorado Springs, CO, on May 07, 2025

The entire process was very easy. Building from 1200 miles away can be stressful yet we never felt that way with the weekly check-ins and photos

5.0
Verified Homeowner
Colorado Springs, CO, on May 07, 2025

I truly enjoyed working with everyone at Classic throughout the entire process. The only negative experience I can mention was our experience with Home Run Electronics. They were great at the initial meeting. However, once they did the initial install, we had questions and some additional things to be completed. They never followed up on our calls, and we went elsewhere for our needs. You guys did a phenomenal job across the board. I especially liked working with June; she's my lady!

5.0
Verified Homeowner
Monument, CO, on May 06, 2025

The ease the process.

5.0
Verified Homeowner
Colorado Springs, CO, on Apr 30, 2025

Our experience with Classic home has been a nightmare from the beginning. During the first 30 days after closing on June 28, 2024 we went through our house with a fine tooth comb. We made a list of items that was 3-4 pages long. After we submitted this list by email, there was a scheduled appointment to go over the entire list so that all of these items would be corrected. The warranty representative that was assigned to us came by to talk about all of our concerns. However, when we asked her if she brought the list that we submitted, she said she did not bring the list of items we needed to go over. She just wanted to go over the main items on that list. Now we had to go by memory. (We couldn't print our list due to not having a printer).I don't think she wanted to go through that entire list. She did address some items that we were very concern about an had them fixed. On our 6 months review we again submitted a list of items from the first list and were told that there my concerns for most of the items were cosmetic and Classic home would not fix the items that we needed to be fixed. I think she was blowing smoke up oue butt. Recently we submitted another list for our one year in living in the home and I was very upset that AGAIN we were told that Classic Home would not fix the items that were listed because they were cosmetic. We have been in our house less than a year and our house is not up to standards. We submitted another list for our one year inspection and were told again that everything we listed were cosmetic and Classic Home would not fix the items we listed. I'm very concerned on how Classic Homes does not live up to the Warranty expectation you set prior to buying this house. Everyone said when we bought this home that ANYTHING we found that needed to be fixed within the first year of living in the home would be fixed. All we experienced is that everything is cosmetic and will not be fixed by Classic Home. Below is a list of outstanding Items that NEED to BE fixed by Classic Home. I don't want to hear that it's cosmetic!!!!! 0. When you built this house, there are wall that are not straight. 1. The bannister is crooked and was not installed correctly. The entire bannister was not chalk and not painted correctly. 2. The floor is flaking and there are several planks that need to be replaced. 3. There are Shiney spots on the surface of the floors that need to be replace, due to workers who tried to repair it when they installed the floors. There are also cut marks on the wooden floor where the individuals did not cut the wooden floor correctly. 4. Master bathroom shower doors do not match due to the wall not being straight. 5. The tile in the master bathroom is not is not straight. 6. The grout in the master bathroom need to be redone. This grout was redone due to workers stepping on it and dropping black dye and now the entire shower pan is turning white. 7 All the trim downstairs and upstairs need to be chalked and painted due to poor workmanship. This was addressed on our 30 day list. 8. The Garage rubber seal was not put on correctly. It's one inch shorter on one side and damage on the other side. Your warranty representive told us that this was cosmetic and Classic home would not fix it. 9. The wooden planks on each side of the garage and garage seal need to be replaced. They cut it to short and when the wind blow very hard it cover th inside of my garage floor with dirt. I can't even see the floor due to the amount of dirt that blows underneath the Garage door. But this is not covered due to it being cosmetic. 10. The black rails on the front steps are not long enough for the entire steps. It need to a solid piece of hand rail instead of splicing an additional of steel metal tubing. 11. The sliding glass doors in the front and back of the house does not seal properly. There is dirt and hot and cold air that comes into the house from these doors that are not seling properly. Also the outside od the doors need to be fixed. There are scratches and chips on the outside of the doors from being installed. All of these items were on the list we submitted. I know that these issues could have been addressed and fixed. I want someone in upper management at the main office to call me or make arrangements to come by home to discuss all of my concerns. I don't want the Warranty representative to contact us and come by our home. She would probably say that my home is cosmetic. Thank you, Hector Contreras

1.2
Verified Homeowner
Monument, CO, on Apr 29, 2025

We liked how easy it was to communicate with Classic Homes staff members who were always able to answer our questions in a timely manner. We loved the new home orientation with the builder; very insightful!

5.0
Verified Homeowner
Colorado Springs, CO, on Apr 29, 2025

Very informative watching and being guided thru the build process. Jennifer & Kimberly in sales were super friendly and helpful, and the design studio process was exemplary… Ashley was fantastic! Some of the trades team were a bit rough on installed glass, but issues were all resolved under warranty.

4.9
Verified Homeowner
Monument, CO, on Apr 24, 2025

I have no complaints. Everyone has been wonderful and very helpful.

5.0
Verified Homeowner
Colorado Springs, CO, on Apr 23, 2025

There was discrepancy in our expectations and Classic delivering on products that were presented to us at the design studio. I understand there are variances, dye lots, etc. but what we were shown in studio and on the manufacturer's website was not an accurate representation of the products installed. When this was brought up and discussed, the experience, customer service, and professionalism fell far short of our expectations. There have been multiple comments and statements made to us that were disrespectful, unsavory, and unprofessional. We've been told the requests to address our concerns will "potentially put the small company trades and businesses out of business; The price tag of a million dollar home would be twice as much with any other builder; Other buyers have spent more than you; nobody will care about your countertops." These comments made us wish we had not spent 1 million dollars with classic and given our business to a different builder. I ask, what would be the threshold of amount of money spent with your company to receive a satisfactory resolution? I just had my 30 day warranty repairs and had the superintendent raise his voice at me in my own home and tell me "I am raising hell and he is afraid to send any future trades because it's always something in this house". I am tired of the disrespect, gaslighting, and unprofessionalism with your staff and team members. I have asked that warranty cancel any continued needs/repairs as I will take care of these myself. I do not wish to have any further contact with Classic Homes regarding anything related to your team.

3.8
Verified Homeowner
Monument, CO, on Apr 22, 2025

Wonderful customer service and easy answers to any questions!

5.0
Verified Homeowner
Monument, CO, on Apr 22, 2025

I appreciate the consistent communication from the various people/teams assigned to my community. If I had any questions or requests, they were quick to respond and assess.

4.4
Verified Homeowner
Colorado Springs, CO, on Apr 21, 2025

We loved the attention to detail and how involve We were allowed to be every step of the way.

5.0
Verified Homeowner
Colorado Springs, CO, on Apr 20, 2025

Carol was great to work with and made the whole process very easy, she was amazing. Kyle has been very helpful/responsive and great to work with. Overall we have nothing but great things to say about the Classic Homes experience.

5.0
Verified Homeowner
Monument, CO, on Apr 15, 2025

We’ve been very happy with our home. The quality is good and the Classic staff from sales to the building project superintendent have been awesome!

5.0
Verified Homeowner

Builder Profile

Classic Homes logo

Classic Homes is a locally owned Colorado Springs builder and the only builder to have received the Better Business Bureau’s “Excellence in Customer Service” award on three separate occasions and is also the only builder to be designated as Colorado Springs Best Homebuilder by The Gazette for twelve years running, and the Colorado Springs Business Journal for eleven years running — a true testament to the care and commitment Classic Homes shows our home buyers before, during, and after they’ve become members of our communities.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
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In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

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