Homebuilder Ratings & Reviews

Classic Homes Reviews

572 Homeowner Reviews Completed Feb 2025 - Aug 2026

Overall Satisfaction

4.6
Customers' overall satisfaction
4.7
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Monument, CO, on Aug 24, 2026

The people and the quality and care of the build

5.0
Verified Homeowner
Colorado Springs, CO, on Aug 20, 2026

Honestly everything was great. Very detailed and got all the information I needed and more. Everyone was super helpful!

5.0
Verified Homeowner
Colorado Springs, CO, on Aug 20, 2026

Everyone has been exceptional and truly care about my experience. They follow up and work hard to make the customer happy. It has been very refreshing after some of my other experiences I have had in the past.

5.0
Verified Homeowner
Monument, CO, on Aug 18, 2026

Whirlpool appliances are lower end. Not a fan of the side by side fridge, hard to store items because its narrow. Also, not a fan of the gate to the yard having a gap where my dog can crawl under it and get out. The Smart package included a router but the requirement was to have internet set up, so I already got the router from Force, so I wont be using some of those. I'd rather have smart switches in the house than echo show or dot, which came with the package. Everything else is great. Customer service is great.

4.9
Verified Homeowner
Monument, CO, on Aug 13, 2026

The amount of help and communication we had with classic representatives. Purchasing the home while out of state was made easy because of the amount of help we got from the people at classic.

5.0
Verified Homeowner
Colorado Springs, CO, on Aug 12, 2026

Classic was so easy to work with. Cara and Christian were wonderful they always answered questions promptly made the entire process easy. Jessica was so knowledgeable and helpful at the design studio and was on top of everything. Hai was great he made the electronic portion quick and easy. Mac was unbelievable in every aspect of the building process. Getting weekly updates was wonderful. Overall not one complaint this was a fast and simple process. They were so on top of everything I never felt like I had unanswered questions or unsure of what needed to be done.Even Toby made the loan process so quick and didn’t waste any time getting things done. Having phone numbers and emails made things so quick when had a question and no question went without an immediate response. I could not be happier with the professionalism, kindness and overall helpfulness of everyone I dealt with during this process. This was such an amazing team from day one.

5.0
Verified Homeowner
Colorado Springs, CO, on Aug 12, 2026

What I liked most: The contract process and closing information were very thorough. The email packet with utility transfer info, trash schedule, mail keys, smart home contacts, and wire fraud warnings was clear and helpful, and the closing at the main office on Flying Horse Club Drive was well organized. Thanks to the whole team at Classic homes, Cara,Christian were extremely helpful and friendly.

4.5
Verified Homeowner
Colorado Springs, CO, on Aug 12, 2026

I would've like for the perimeter fence to have been installed when we moved in and not left for us to to finish thats one more experience added on when we move in and on top of that we cant customize the material it has to be wood witch means in a matter of time we have to come out of pocket to replace it again. The landscape should of been finished as well, I didn't like that we had to come in an finished and come out of pocket and can't customize to out liking it makes things boring doesn't catch your eye. Besides that the home its was what my wife was expecting met her expectations.

5.0
Verified Homeowner
Colorado Springs, CO, on Aug 11, 2026

My experience is that Classic is probably a very good entry level home builder. I would not use them again to purchase a higher level home and definitely not for anything in the $750k or higher range. It shocks me to see them building in Flying Horse. I would never purchase a classic home in a community like that.

3.5
Verified Homeowner
Colorado Springs, CO, on Aug 10, 2026

Classic Homes helps us design and build our dream home; the Sales team, design team and builder were super patient with us in selecting the myriad options and made great suggestions. When issues arise, Classic teams were happy to listen to our concerns and quickly resolve the issues where they can. The team takes pride in the quality of the house and in the community that they build. Some fixes can take longer than what we would have liked - however we understand that Classic works with many suppliers and tradespeople and these things are not due to Classic's fault.

4.9
Verified Homeowner
Colorado Springs, CO, on Aug 08, 2026

Since closing on the house in March, we have not moved into the house.

4.3
Verified Homeowner
Colorado Springs, CO, on Aug 05, 2026

Working with all the amazing people!

5.0
Verified Homeowner
Colorado Springs, CO, on Jul 28, 2026

Builder (John Meyer) was awesome. Warranty coverage under Robert S has been stellar and responsive.

4.5
Verified Homeowner
Colorado Springs, CO, on Jul 28, 2026

I'm not sure if all of this goes here, but here it is. :) 1. With the sale, it seemed that we got conflicting messages on a few items (location of mailbox, etc...nothing HUGE) depending on which agent we spoke to on what day. Everything worked out in the end. 2. What we loved about working with classic homes, and still do, is their efforts to make us feel valued and important, and their responses to our needs (fixing grout, drafty door, etc.....Jeff has been wonderful, so were Hayden and Mike). 3. The only thing that was never fixed after we addressed it at our final walkthrough, was the scratches on the touch panel of the kitchen freezer door. 4. Even though it was a spec home, we feel that having slightly nicer appliances would be nice for future buyers. We have already purchased a new washer and dryer (the installed ones were NOISY, and left clothes very wrinkled, and sounded like a loud dot matrix printer), and a new, larger refrigerator. 5. We also noticed this week, that water comes in under the garage doors when it rains hard. I will be submitting a work request for that this week. 6. The warranty team was great to work with (still are) and we loved having all of the paperwork for everything in one nice, neat package. 7. For the sale, Hayden was a pleasure to work with. He answered emails within 24 hours, or even called us to make sure our needs were met. He also helped us however he could to ensure a smooth sale and closing. After we moved in, a few weeks later we had to leave town, and Hayden even drove by daily to make sure our house was okay and picked up packages on the porch...if that isn't above and beyond, I don't know what is. 8. The new home buyer's dinner was also a very nice touch for new owners. It was great to meet other new home buyers and put faces with names of Classic Homes employees. 9. Some suggestions for future homes: 240 outlet in every garage, NOT plastic toilet seats, an outlet in the laundry room/area, there are two cabinets in the kitchen that can't be opened at the same time slightly nicer appliances

4.9
Verified Homeowner
Colorado Springs, CO, on Jul 28, 2026

I loved the people! They were friendly, helpful and knowledgeable!

5.0
Verified Homeowner
Colorado Springs, CO, on Jul 24, 2026

We really like all the options that were offered and all the details of the house. We are very satisfied with our new house and couldn’t be happier with our choice.

5.0
Verified Homeowner
Colorado Springs, CO, on Jul 23, 2026

We experienced a problem with our garage door. It spontaneously closed as my wife was backing out - not once but twice. The resolution is still in progress, but my highest compliments to Marcus as he helped us navigate how to get the damage fixed, and correcting the problem. The initial contact about the problem was not the smoothest.

4.9
Verified Homeowner
Colorado Springs, CO, on Jul 19, 2026

I being included in the process. I liked the weekly updates from Kimberly, Jennifer and Jared.

4.3
Verified Homeowner
Colorado Springs, CO, on Jul 19, 2026

Water pressure issues took a month to fix

3.1
Verified Homeowner
Colorado Springs, CO, on Jul 19, 2026

Water issues. Refrigerator door. Still need to close left side first

4.8
Verified Homeowner

Builder Profile

Classic Homes logo

Classic Homes is a locally owned Colorado Springs builder and the only builder to have received the Better Business Bureau’s “Excellence in Customer Service” award on three separate occasions and is also the only builder to be designated as Colorado Springs Best Homebuilder by The Gazette for twelve years running, and the Colorado Springs Business Journal for eleven years running — a true testament to the care and commitment Classic Homes shows our home buyers before, during, and after they’ve become members of our communities.

Request More Info

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.