Homebuilder Ratings & Reviews

Classic Homes Reviews

612 Homeowner Reviews Completed Oct 2024 - Apr 2026

Overall Satisfaction

4.6
Customers' overall satisfaction
4.7
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, CO, on Apr 23, 2026

The Classic Team from first contact with Hayden, Julie, Jessica at the design center, Kyle and Mike on the build of the house, and the team at Penn Trust. It all came together for a great close on the house.

5.0
Verified Homeowner
Colorado Springs, CO, on Apr 21, 2026

How personable the experience was

4.5
Verified Homeowner
Monument, CO, on Apr 19, 2026

Third house with Classic, have enjoyed every home and process!

4.3
Verified Homeowner
Colorado Springs, CO, on Apr 18, 2026

We really enjoyed the design process and flexibility in the design choices.

4.9
Verified Homeowner
Monument, CO, on Apr 15, 2026

The builder proactively kept me informed throughout the build process and responded promptly to any questions or concerns.

4.9
Verified Homeowner
Colorado Springs, CO, on Apr 15, 2026

Sales staff was a failure for the second time(previously purchased Monarch in Sanctuary Point) We closed remotely and zero care went into making sure property was clean and in working order. Out of the 11new houses we have purchased we have never moved into a new house where the toilets had dried urine stains on them and round them in the floor. Air conditioner didn’t work the first week we lived here. And the toilets were not installed properly and wouldn’t hold water. Many other little things but they will be taken care off by either the home owner or warranty. The sales staff is comical. If I would have never made this purchase if I had met Julie in person. Nope just awful. The biggest issue was the failure of not notifying the USPS that these houses have been occupied. 9 lost pieces of mail. Everyone is the neighborhood is having issues with postal services. Understand that new communities have growing pains. The IDGAF attitude of sales staff is simply disgusting

2.5
Verified Homeowner
Colorado Springs, CO, on Apr 14, 2026

It was very easy, straightforward and I felt like my opinion and questions mattered.

5.0
Verified Homeowner
Colorado Springs, CO, on Apr 10, 2026

Kim is amazing. Jess with design studio was next level amazing. Markus -- incredible! Warranty won't fix things that occurs in final week -- scratches/dents etc say "cosmetic"

3.7
Verified Homeowner
Colorado Springs, CO, on Apr 10, 2026

The Sales Team. Both Hayden & Julie were great to work with, at no time did we feel pressured to make a buying decision. They both were very informative, professional and polite from start to finish, especially as we worked through the selling of our home in Nevada to meet the necessary loan approval needed to start construction. We also throughly enjoyed Leigh who was a HUGE help in selection options offered in the Design Studio.

4.9
Verified Homeowner
Colorado Springs, CO, on Apr 07, 2026

Negative: 1. Lighting fixtures provided in bedrooms and closets provide terrible lighting. 2. Electrical outlets provided are minimal. 3. Kitchen (oven) exhaust employs a damper that bangs in the wind. 4. No hose bibb near the driveway. 5. Garage(s) walls and ceilings not painted. Positive: We are pleased with the floor plan, finishes and features. The tall doors and ceilings are nice. We love the amount of glass. We appreciate Classic being willing to provide warranty services.

4.8
Verified Homeowner
Colorado Springs, CO, on Apr 07, 2026

Nothing

5.0
Verified Homeowner
Colorado Springs, CO, on Apr 05, 2026

Attention to detail…

4.9
Verified Homeowner
Colorado Springs, CO, on Apr 03, 2026

[Translated from ZH-S] What I like most about their team is their work attitude. They didn't treat me casually just because my family is Chinese. On the contrary, they paid extra attention to the questions I raised each time.

5.0
Verified Homeowner
Colorado Springs, CO, on Apr 01, 2026

[Translated from ES] Both things are very good.

4.8
Verified Homeowner
Monument, CO, on Mar 29, 2026

I loved how all the members worked together to answer questions and always keeping us updated on the daily progress.

5.0
Verified Homeowner
Colorado Springs, CO, on Mar 22, 2026

Still not thrilled my bathroom tile looking dirty. The Studio sample looked so good; we didn't realize it had repeating splatter patterns in the set. We also paid $600 for an option it turned out we didn't want/understand. Wish there were more options for lighting and/or additional windows. Would have enjoyed more exterior color options available that included blues, greens, or earthy red/brown tones. Loved our build managers; they were fantastic, had good recommendations, and it felt like we already knew the home well before moving in.

4.9
Verified Homeowner
Colorado Springs, CO, on Mar 20, 2026

What I liked most about my purchase experience was the consistent communication and support throughout the entire process. The weekly updates were very helpful and kept me informed every step of the way. Everyone I interacted with—from Carol to the design center team to the builder—was attentive, responsive, and genuinely focused on my needs, which made the process smooth and stress-free. Everything was well-coordinated and facilitated efficiently. The final outcome exceeded my expectations. My home turned out beautifully, and the entire experience felt both rewarding and pleasantly surprising.

5.0
Verified Homeowner
Colorado Springs, CO, on Mar 20, 2026

Honestly no much to complain about. The home sat for a long time and there is just cracked caulking throughout the home.

4.9
Verified Homeowner
Monument, CO, on Mar 19, 2026

The thing i disliked most was the fact that front yard landscaping and fencing was not included nor was any sales person transparent about this early in the process.

4.8
Verified Homeowner
Monument, CO, on Mar 18, 2026

Great incentives, easy purchase process, great floorplan, great location, great people

5.0
Verified Homeowner

Builder Profile

Classic Homes logo

Classic Homes is a locally owned Colorado Springs builder and the only builder to have received the Better Business Bureau’s “Excellence in Customer Service” award on three separate occasions and is also the only builder to be designated as Colorado Springs Best Homebuilder by The Gazette for twelve years running, and the Colorado Springs Business Journal for eleven years running — a true testament to the care and commitment Classic Homes shows our home buyers before, during, and after they’ve become members of our communities.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.