Homebuilder Ratings & Reviews

Classic Homes Reviews

622 Homeowner Reviews Completed Mar 2024 - Sep 2025

Overall Satisfaction

4.6
Customers' overall satisfaction
4.7
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, CO, on Sep 14, 2025

The best part about our experience with Classic Homes was the people we met. Everyone on the sales team: Craig, Tina and Diane were amazing! They were always knowledgeable, friendly and patient with us by answering all our questions. It didn't stop there though! Jamie, Ken and Jesus were just as wonderful. We appreciate the weekly calls from Jamie to let us know what we could expect to happen in the building process. Also, Jess in design and Joy at PenTrust were so helpful, understanding and kind. We are extremely pleased with the quality of our home and look forward to living in it for many years to come. Thank you Classic Homes for building us a home we are so proud to live in. We feel blessed!

5.0
Verified Homeowner
Monument, CO, on Sep 14, 2025

Classic has the absolute best people in its organization from Josh our sales person to Ricky in construction to Tony also construction. They have all gone above and beyond!

5.0
Verified Homeowner
Colorado Springs, CO, on Sep 13, 2025

I am not satisfied with the answer from classic about the erosion in our backyard which is interfering with our fence placement. Is quite clear to me that the erosion occurred relatively recently, although probably before construction of our specific home. Nonetheless, I strongly believe the eroded soil should be restored from the drainage area back to our property.

4.6
Verified Homeowner
Colorado Springs, CO, on Sep 08, 2025

Kyle, our construction manager, was great! Very responsive and always quick to help with any issues we had. The customer service overall has been outstanding.

5.0
Verified Homeowner
Monument, CO, on Sep 08, 2025

issue management post closing - they have a great process in place to raise issues and are great at communicating but the overall resolution of some of the issues hasnt been great. Example is the loft flooring, its no flat and some of it has come lose

3.9
Verified Homeowner
Colorado Springs, CO, on Sep 07, 2025

Overall very satisfied with the whole experience

5.0
Verified Homeowner
Colorado Springs, CO, on Sep 04, 2025

Has been great overall. Did wish appliances were tested better upon installation. Did have issue with oven being almost 100 degrees off from what it was supposed to be as well as dishwasher leaked first time running a full cycle. But both were fixed and taken care of which was great.

4.8
Verified Homeowner
Colorado Springs, CO, on Sep 02, 2025

My moulding is warping around the edges and the caulking is coming off in my bathroom. I haven't addressed this with the warranty department yet, but I feel like it's very soon for either of these to happen.

4.9
Verified Homeowner
Monument, CO, on Sep 02, 2025

I like how easy it is to work with Classic Homes to address needs of the new home, when they arise. Classic Homes is very attentive to our concerns. The work order process is easy and is addressed by Classic in a very timely manner.

5.0
Verified Homeowner
Colorado Springs, CO, on Aug 27, 2025

The thing I liked most about Classic Homes is that after you move into your newly built home, they are still there to answer any questions you have and to help you with any unforeseen issues that come with buying a new home.

5.0
Verified Homeowner
Colorado Springs, CO, on Aug 26, 2025

How easy it was!

4.6
Verified Homeowner
Colorado Springs, CO, on Aug 20, 2025

We loved the whole process. The team was great from start to finish. Sales to the operations team all did an amazing job!

5.0
Verified Homeowner
Colorado Springs, CO, on Aug 20, 2025

classic has great customer service, but the quailiy of the building particulary the plumbing has been an ongoing issue

4.2
Verified Homeowner
Colorado Springs, CO, on Aug 19, 2025

I was dissatisfied to find out that my new home had been sitting close to one year as a spec home and was not informed of that. The ice from the ice maker had a horrible taste. I was told that we were going to get a brand-new refrigerator to replace the old one. We did not get a new refrigerator; The one we got was from one of the models

4.6
Verified Homeowner
Colorado Springs, CO, on Aug 19, 2025

I loved everything and everyone who was part of this process, it was such a great experience from beginning to end. Teresa, Paul, Tory, Jenna all go the extra mile, I wanted for nothing the whole time. All my needs where met immediately and I love that I still get to see them and talk to them after move in.

5.0
Verified Homeowner
Colorado Springs, CO, on Aug 18, 2025

Start to finish we have been completely satisfied with each and every person to whom we have been in contact with. We love our home and neighborhood. Thank you for letting us have this opportunity.

4.9
Verified Homeowner
Colorado Springs, CO, on Aug 18, 2025

I liked how I received updates from the builder as well as the sale office about the progress of my home

5.0
Verified Homeowner
Colorado Springs, CO, on Aug 18, 2025

Dislike - Anything that we asked for that was a little out of the ordinary was met with a NO upfront. After back and forth, sometimes they would agree to make a change. Very cookie cutter ways and not accustomed to deviate. Like - had good communication with the sale's team.

4.7
Verified Homeowner
Colorado Springs, CO, on Aug 18, 2025

Everything went smoothly and was well planned out. Super simple

5.0
Verified Homeowner
Monument, CO, on Aug 18, 2025

Our only complaint was the preferred broker seemed more concerned about their commission and company’s interests above ours. Miscalculations on our loan estimates almost cost us the home, as we were told we needed to inject more cash in order to purchase the home before reviewing it more in depth and noticing the error. Also, the initial rate offered was well above other competitors. After the appraisal came in lower than the purchase price, the only option provided was again additional cash. It wasn’t until we contacted Classic ourselves, that we were able to negotiate a fair resolution.

4.8
Verified Homeowner

Builder Profile

Classic Homes logo

Classic Homes is a locally owned Colorado Springs builder and the only builder to have received the Better Business Bureau’s “Excellence in Customer Service” award on three separate occasions and is also the only builder to be designated as Colorado Springs Best Homebuilder by The Gazette for twelve years running, and the Colorado Springs Business Journal for eleven years running — a true testament to the care and commitment Classic Homes shows our home buyers before, during, and after they’ve become members of our communities.

Request More Info

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.