Homebuilder Ratings & Reviews

Classic Homes Reviews

627 Homeowner Reviews Completed Jul 2024 - Jan 2026

Overall Satisfaction

4.6
Customers' overall satisfaction
4.7
Customers' willingness to refer our communities to their friends and family

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Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, CO, on Jan 05, 2026

It went super smooth

5.0
Verified Homeowner
Colorado Springs, CO, on Jan 01, 2026

I had an amazing experience from beginning to end. Tory, Paul, Teresa, and Jenna feel like family. They are quick to respond and they always follow through.

5.0
Verified Homeowner
Colorado Springs, CO, on Jan 01, 2026

Working with your office staff -Tina and Mrs. Sullivan was a pleasure.

4.8
Verified Homeowner
Colorado Springs, CO, on Dec 31, 2025

My favorite part of the experience was getting to design each room's aesthetic.

4.9
Verified Homeowner
Monument, CO, on Dec 27, 2025

From start to finish, building with classic was nothing short of a pleasurable experience. From the first encounter with the office staff specifically Josh and Karen, who was more than helpful and informative. Through the building process with Doug who is probably one of the best, experienced & most professional builders on the front range. To include working through minor issues after closing was nothing short of a great experience.

5.0
Verified Homeowner
Monument, CO, on Dec 27, 2025

Love my new home!

5.0
Verified Homeowner
Colorado Springs, CO, on Dec 22, 2025

First off, we love the craftsmanship of Classic Homes. The people that works at Classic Homes are the most professional and courteous people we worked with. They made the whole experience hassle free and enjoyable. Thank you, Classic Homes!

4.9
Verified Homeowner
Monument, CO, on Dec 21, 2025

Biggest Like: The quality of construction Biggest Dislike: Seemed like much of the correspondence was directed to me only as opposed to me AND my wife, even after drawing attention to that. My wife did not feel like an equal participant in this new home construction.

4.4
Verified Homeowner
Colorado Springs, CO, on Dec 17, 2025

The process was smooth all the way through, and Curtis did a great job checking in with us weekly to let us know the progress being made. Curtis was very attentive to our questions and concerns.

5.0
Verified Homeowner
Colorado Springs, CO, on Dec 13, 2025

It has been a delightful experience interacting with any Classic Homes representative I have encountered so far. Excellent custom service and easy to work with. I really enjoyed the inspections and the breakdown of things to know and what to expect owning a classic home. Very knowledgeable agents. I haven’t had to report any major issues with my home but I am confident that if one were to happen, classic would work with me to get it resolved in a timely fashion.

5.0
Verified Homeowner
Colorado Springs, CO, on Dec 13, 2025

We love the overall layout and design of the home; however, we are quite disappointed with several amenities and the overall finish quality. The steps leading from the garage into the house are particularly concerning and, frankly, an embarrassment to the builder, as is the concrete pad landing off the deck. Certain design decisions also raise questions—most notably the placement of the dining area light fixture, which makes us wonder how much consideration was given to functionality and aesthetics. Overall, there are too many elements that appear to have been done in a low-quality or cost-cutting.

5.0
Verified Homeowner
Colorado Springs, CO, on Dec 11, 2025

very professional and did a great job with communication during the whole process

5.0
Verified Homeowner
Monument, CO, on Dec 10, 2025

Quality product, friendly and prompt customer service, they make me feel valued and heard.

5.0
Verified Homeowner
Colorado Springs, CO, on Dec 07, 2025

I am counting the days until I can move out and finally get a good nights sleep. I dislike the HVAC system because it’s so loud that it wakes me up at night when I’m asleep in my bedroom. It wasn’t until I took my iPad into the bedroom to stream hockey last March, that I realized, after having to turn up the volume when the heat came on, so I could hear the game that the loudness of the system, when it kicks up to push out the heat, was what was waking me up almost every night. As soon as I can afford to move, I’ll be renting this house. I also dislike never being able to take a HOT shower.

4.9
Verified Homeowner
Colorado Springs, CO, on Dec 04, 2025

The staff and sales team are TOP NOTCH! I enjoyed every single one. They are responsive and you can tell they like what they do. I love our new house from top to bottom also. The only picky thing that I think is beneath Classic is the lack of a hanging rod in the master closet and the dim lights in same and in the garage. Also, the cabinets are great but it is almost impossible to move a shelf, with the plastic shelf pins being so hard to remove. I only mention these picky things because I know you want to know about things that can be improved upon. Also, I think it would be helpful if your clean team would remove the ugly yellow stickers from the window casing, especially the high ones.

4.5
Verified Homeowner
Monument, CO, on Dec 01, 2025

Each time we had an issue Classic Homes responded in a prompt manner and resolved it.

4.9
Verified Homeowner
Monument, CO, on Nov 21, 2025

3rd home built with Classic because the process and people are excellent. I plan on this being our last home but I know things change. If I could build another home, it would be with Classic again. The above is what I like the most. What I dislike the most is the traffic that fly's through to the other subdivision everyday. I wish the were not connected!

4.9
Verified Homeowner
Colorado Springs, CO, on Nov 21, 2025

Overall, wonderful experience with Classic Homes. Prior to construction we switched to the new Hillspire II model and the sales team was very helpful in changing/updating the contract. Classic followed the design and timeline as expected and answered all of our questions in a timely manner. My biggest concern was when Classic changed the assigned builder prior to completion of the home. Our initial builder (point of contact) was Justin and he provided weekly updates that were informative and very important to us since we were living out of state during construction. Several weeks prior to closing the builder was changed from Justin to John. We spoke with John one time for the weekly update and then learned the builder would be changed again from John to Curtis. Curtis took ownership and did a good job so no concerns with the quality of any of the builders. Making two changes within a few weeks of closing was very unusual from a customer experience point of view and I hope that you will make this part of your consideration in future builds with future customers.

5.0
Verified Homeowner
Colorado Springs, CO, on Nov 18, 2025

Dislikes: - Home originally sold without basement, but was told not opting into a basement could hurt appraisal. Why even offer the home without a basement if it would only be 2 bedrooms and cause problems? - Sales process led to structural options we paid for and didn't fully understand and ultimately did not want, which felt like a waste of money. There weren't adequate examples of all available options; some had none. - Design Studio samples were the best of their kind, but actual applications led to uneven stains and tiles with marks that repeated too often (and looked dirty). - Lighting packages felt too restrictive and limited. Color upgrade pricing for plumbing felt excessive after reviewing actual costs of materials. - Exterior paint options felt like 50 shades of White/Beige with no real variety. - Upgrading cabinets was one of the biggest decisions we wrestled with, and the result was disappointing. Even after 3 rounds of cabinetry, the color isn't even and the quality doesn't feel worth the cost. The doors were even lacking stops, causing them to hit walls/appliances. - Software used by sales and design team seems extremely outdated, not user friendly, and lacked accessibility. - Home did not feel adequately cleaned prior to move in. Dust everywhere. Suspect whole house vent added to the issue with surrounding construction. Likes: - Julie was more than patient with our 999 questions as first-time homebuyers. - Leigh understood our desire for a Japandi style home and helped us find the desired materials. - We weren't always able to check out our home and appreciated the photos Julie and Hayden provided. - Kyle and Mike were on top of the build and not only kept us ahead of any issues but also had fantastic recommendations and troubleshooting advice for our first home. - Appreciate Mike and Classic Homes for resolving the grading issue with the very tall American Legends home next door to us. Also great thanks for allowing us to push the home back another 5 feet for my silly temporary mountain view! - Love the variety of elevations in the neighborhood; doesn't feel like copy/paste, which is great. - Appreciate the ability to add additional outlets and ethernet throughout the home. - Closing with Joy at Pentrust and Amber felt extremely smooth and stress free.

4.9
Verified Homeowner
Monument, CO, on Nov 17, 2025

Very attentive and accommodating classic realtor (Josh) and pre-purchase walk through (Tony) as well as new home orientation (so sorry I can't recall his name). Amazing incentives and exactly the type of home we were looking for. Also, closed the deal very quickly (two weeks from finding to closing!). Thank you for a great experience and a great home.

5.0
Verified Homeowner

Builder Profile

Classic Homes logo

Classic Homes is a locally owned Colorado Springs builder and the only builder to have received the Better Business Bureau’s “Excellence in Customer Service” award on three separate occasions and is also the only builder to be designated as Colorado Springs Best Homebuilder by The Gazette for twelve years running, and the Colorado Springs Business Journal for eleven years running — a true testament to the care and commitment Classic Homes shows our home buyers before, during, and after they’ve become members of our communities.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.