Homebuilder Ratings & Reviews

Classic Homes Reviews

1,322 Homeowner Reviews Completed Nov 2020 - May 2022

Overall Satisfaction

4.4
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, CO, on May 24, 2022

Our experience overall was outstanding. Your staff has been amazing from Josh Woolery our salesman, to Kimberly keeping us updated weekly as we were in Florida during the build, to Trent and Chris our construction managers who also kept us well informed about delays and issues. Just a few things that we didn’t like were #1 our realtor who we love only received a 2% commission and only on the base price which we didn’t think was fair to her and her team, 2 we paid for a gas line that we were led to believe would work for a fire pit in the backyard which it is not big enough to do so. I wish that was communicated better, 3 our tile work in the showers isn’t the best but hopefully that will be fixed via our warranty appointment, 4 we have been having GFI outlets popping in our storage room. Jack promptly got the electricians out, but we are still having some issues. Like I said overall we are extremely happy with the overall product and services. Just looking for to everything working properly and looking amazing. Thank you, Erica and Daryl Page

4.8
Verified Homeowner
Colorado Springs, CO, on May 24, 2022

The warranty service/customer care experience has been very positive/responsive in person. There has, though, been numerous e-communications that have been redundant and disorganized.

5.0
Verified Homeowner
Monument, CO, on May 24, 2022

Warranty (and repairs listed on closing) repairs were done shoddily. Apparently Classic Homes is ok with caulk repairs and spackle to fix wood damage. I finally got our fridge, and it doesn't fit. I had to push back with the cabinet folks to get the repairs done properly. The more and more time goes on, the more and more it's apparent that Classic does the least it can to resolve these issues. Often meaning they are not doing it right. Beautiful home, I'm concerned about the quality of what I cannot see because of what I've seen since we closed.

1.5
Verified Homeowner
Colorado Springs, CO, on May 21, 2022

Everyone from sales (Tina) to construction (Marcus) and any warranty issues were handled with timely and caring response. E Xcel lent customer service and an unbelievable team y’all have!

4.8
Verified Homeowner
Colorado Springs, CO, on May 19, 2022

Warranty repairs so far have been fine but how that we have been in the house a few months my floors are starting to squeak like our old 50 year old home.. so thats a bummer. And we have stucco that is cracking a falling off on the exterior..

4.7
Verified Homeowner
Colorado Springs, CO, on May 16, 2022

There were many mistakes made along the way, some were corrected, some were not correctable. Most of them could have been avoided with a little more attention to detail. We are mostly happy with how are home turned out though and the people we worked with through the whole process were very nice.

4.2
Verified Homeowner
Monument, CO, on May 15, 2022

I liked the professional approach and th well thought out buying and building process I liked the weekly telephone progress reports and photos Every one was easy to work with and their commitment to getting answers to my questions Also happy with the way they are handling supply chain problems I like all the team and their friendly demenor

4.9
Verified Homeowner
Colorado Springs, CO, on May 12, 2022

We loved the weekly phone call update. The warranty process is very slow moving.

4.8
Verified Homeowner
Colorado Springs, CO, on May 11, 2022

I liked the quality of the construction. The house is well built. The floors do not make a sound. Love it!

5.0
Verified Homeowner
Monument, CO, on May 11, 2022

Robert has been attentive, responsive and amazing. We are so lucky to have him.

4.5
Verified Homeowner
Colorado Springs, CO, on May 11, 2022

We were knowledgeable of the fact that we purchased a spec home. However, the fact that fact that we contracted a matter of days from submitting for permit, we would have happily taken the opportunity to make limited, specific, non-structural changes to the build. The sales staff, Lisa and June were great to work with as they made consistent contact with us. Living out of state as most of the construction in. progress, they provided regular updates through pictures and video to help us feel a part of the process. Curtis was a fantastic superintendent to work with. He was excellent in his communication and I was impressed at the amount of respect all the trades I had contact with had for him. This is our fifth new home purchase and this experience is the best we have had with quality, sales staff and construction interaction.

4.8
Verified Homeowner
Monument, CO, on May 10, 2022

It’s not easy to find a contact for them.

2.5
Verified Homeowner
Colorado Springs, CO, on May 08, 2022

Projection of closing times, multiple non functioning items on move in. Plumbing concerns (all were fixed).

4.5
Verified Homeowner
Monument, CO, on May 08, 2022

Likes: Quality of Product –I am impressed with Classic's standard of quality in materials and finished product. Above and beyond! –I really enjoyed the design phase (Ashley Warnoff was amazing to work with) –I'm thankful for Classic's decision to swallow rising lumber costs and not pass that on to the homebuyer. –I am also thankful that Classic allows homebuyers to lock in a housing price in a rising market. Dislikes: Lack of Support/Communication –I completely understand that covid ramifications and supply chain backorders made things really difficult for Classic, but overall I was disappointed in Classic's support for the homebuyer during the evolving situation. I felt very little support from Classic as I was trying to plan furniture drops, interest rates, a closing date, loan paperwork, career move, etc. And I wasn't even in a precarious housing situation. (I can't imagine trying to navigate the extending timeline of a new build while selling my current house!) I am not angry. I just think the situation could have been handled/communicated better as changes emerged. –I was not informed until later that my GC was replaced. I think I cycled through 3 GCs? Kyle, Justin, Seth? Maybe there were more? I don't even know if that is typical or not. –I was under the impression I would be given a weekly update on the house, but there were several weeks that went by with no communication. Not a big deal. Just unmet expectations in my mind that reflected poorly on Classic.

4.7
Verified Homeowner
Monument, CO, on May 07, 2022

Overall satisfied

4.2
Verified Homeowner
Colorado Springs, CO, on May 07, 2022

One step that I believe is unnecessary is the multiple final walk throughs. In my frame of thinking, the final walk should be a Classic Rep and the new buyer walking through and admiring the marvelous craftsmanship, and educating on the home features with the possibility of locating a handful of minor defects. Not walking through with colored tape and marking dozens upon dozens of defects and then doing it again and again albeit locating less issues each time.

4.6
Verified Homeowner
Monument, CO, on May 07, 2022

Few things not completed. And no clue on when they will be done. No follow up.

5.0
Verified Homeowner
Colorado Springs, CO, on May 04, 2022

[Translated from RU] Willingness to help; Professional approach; Completion of the assigned task.

5.0
Verified Homeowner
Colorado Springs, CO, on May 03, 2022

Classic made the process easy and stepped us through it. It was just a very long process due to the current supply chain and labor market issues. Classic kept us informed about what was going on the entire time and help with expectations about how long the process would take.

5.0
Verified Homeowner
Colorado Springs, CO, on May 02, 2022

Disappointed that we met your deadlines to make selections. Were told needed to do this so you could order our selections. But you waited 6 mos to order things like kitchen cabinets and it caught you and us in the supply chain issues.

5.0
Verified Homeowner

Builder Profile

Classic Homes is a locally owned Colorado Springs builder and the only builder to have received the Better Business Bureau’s “Excellence in Customer Service” award on three separate occasions and is also the only builder to be designated as Colorado Springs Best Homebuilder by The Gazette for twelve years running, and the Colorado Springs Business Journal for eleven years running — a true testament to the care and commitment Classic Homes shows our home buyers before, during, and after they’ve become members of our communities.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.