Homebuilder Ratings & Reviews

Classic Homes Reviews

605 Homeowner Reviews Completed Jan 2024 - Jul 2025

Overall Satisfaction

4.6
Customers' overall satisfaction
4.6
Customers' willingness to refer our communities to their friends and family

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Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, CO, on Jun 30, 2025

The sales team was wonderful! The design team was the same however, I wish things that are not standard for example locks on bedroom doors, lights on the deck extension etc. were pointed out to avoid any issues. Our home had a leak in the media room that is still being addressed. We lived in the home now for about 6 weeks of which most of that time there was contaminants present. In addition, everytime the problem is addressed we deal with the stress of moving around furniture, cleaning and then moving the furniture back. This will be completely remediated hopefully 7/15 however, being a family that loves movie time and always have a house full of kids visiting since it’s Summer time, this was highly inconvenience and time consuming not to mention the added work (cleaning, moving around furniture, working around the time to have trades in and out of our home etc.).

4.3
Verified Homeowner
Monument, CO, on Jun 30, 2025

In depth discussion/education with the build team

5.0
Verified Homeowner
Colorado Springs, CO, on Jun 27, 2025

Likes- amazing people that were friendly and helpful from start to finish. Excellent quality and so impressed with the home. Dislikes- Two things. We noticed that custom orders had difficulty coming out correct and to expectations. In the end, everything was corrected and great. More attention to detail would fix the problem. Electrical had lots of issues, from functional to getting it correct. It was most of our corrections that we had to bring up.

5.0
Verified Homeowner
Colorado Springs, CO, on Jun 27, 2025

Overall, has not been the best

3.3
Verified Homeowner
Colorado Springs, CO, on Jun 25, 2025

Quality of materials and customer service.

4.4
Verified Homeowner
Monument, CO, on Jun 23, 2025

Everyone from the warranty staff, to the sales folks, are wonderful to work with and extremely responsive.

4.9
Verified Homeowner
Monument, CO, on Jun 23, 2025

The thing that we disliked most about our whole experience was an early experience we had with a member of the sales team at Monument Junction. When we first looked at homes in the development we met Josh and he was very nice and super helpful. When we decided we wanted to buy a home there we were "assigned" Karin Martin as our primary point of contact. We had a horrible experience anytime we interacted with her. She was rude on multiple occasions speaking to us with an irritated tone, scoffing at questions we asked, and did not attend a single update call or any of the walkthrough appointments. I will say that the rest of the team that worked with us including Josh, Alan and Jessica were incredible and I couldn't say enough nice things about them.

4.8
Verified Homeowner
Colorado Springs, CO, on Jun 22, 2025

This is our second home we built with classic and we are in love with it even more than our first. If we decide to move, it will be into another classic home!

5.0
Verified Homeowner
Colorado Springs, CO, on Jun 21, 2025

The people! Jennifer and Kimberly in the office, Trent and Jarod on the construction side

4.9
Verified Homeowner
Colorado Springs, CO, on Jun 20, 2025

High quality, excellent communication, helpful employees

5.0
Verified Homeowner
Colorado Springs, CO, on Jun 18, 2025

Sales was keeping us up to date on the build progress with pictures. This was very helpful since we lived out of state

4.9
Verified Homeowner
Colorado Springs, CO, on Jun 18, 2025

Nothing. Great Buying experience.

4.9
Verified Homeowner
Monument, CO, on Jun 18, 2025

This is my second Classic Home. Each time I chose my lot and designed my home at the Design Center with Leigh. I found so much freedom in creating the home I wanted. There are so many options! The quality of the home is top notch. The first home I purchased sold in one day with 2 cash offers well above asking price. This was in July 2024.

5.0
Verified Homeowner
Colorado Springs, CO, on Jun 17, 2025

Loved the ease of the design process and the continued support after buying and living in the home. The community out reach through events is wonderful.

4.9
Verified Homeowner
Colorado Springs, CO, on Jun 16, 2025

I sent a message a couple months ago regarding issues with the Smart Home features. I never got a response other than the automated response that someone would be contacting me.

3.1
Verified Homeowner
Colorado Springs, CO, on Jun 16, 2025

Sales Team at Greenways were Outstanding!

4.5
Verified Homeowner
Colorado Springs, CO, on Jun 13, 2025

I very much appreciated the sales representative, her expertise, and knowledge on all aspects revolving around the sale of the property, HOA, and post sale experience.

5.0
Verified Homeowner
Colorado Springs, CO, on Jun 13, 2025

I love how easy it is to get in touch with the Classic maintenance team, they are super friendly and responsive.

5.0
Verified Homeowner
Colorado Springs, CO, on Jun 12, 2025

No issues come to mind.

4.5
Verified Homeowner
Colorado Springs, CO, on Jun 12, 2025

The office staff is amazing and Jarrod, who was the lead on the build and checked in every Friday was great! The design studio appointments went really well, but communication in between appointments was not as efficient as I would have hoped for at times. There were some things that felt rushed with the design process as some things take a lot of time and appointment times are limited. I was disappointed that the can lights at our entry are on the same switch as the coach lights and there was absolutely no flexibility in changing that.

4.8
Verified Homeowner

Builder Profile

Classic Homes logo

Classic Homes is a locally owned Colorado Springs builder and the only builder to have received the Better Business Bureau’s “Excellence in Customer Service” award on three separate occasions and is also the only builder to be designated as Colorado Springs Best Homebuilder by The Gazette for twelve years running, and the Colorado Springs Business Journal for eleven years running — a true testament to the care and commitment Classic Homes shows our home buyers before, during, and after they’ve become members of our communities.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.