Homebuilder Ratings & Reviews

Classic Homes Reviews

641 Homeowner Reviews Completed May 2024 - Nov 2025

Overall Satisfaction

4.6
Customers' overall satisfaction
4.7
Customers' willingness to refer our communities to their friends and family

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Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Monument, CO, on Nov 21, 2025

3rd home built with Classic because the process and people are excellent. I plan on this being our last home but I know things change. If I could build another home, it would be with Classic again. The above is what I like the most. What I dislike the most is the traffic that fly's through to the other subdivision everyday. I wish the were not connected!

4.9
Verified Homeowner
Colorado Springs, CO, on Nov 21, 2025

Overall, wonderful experience with Classic Homes. Prior to construction we switched to the new Hillspire II model and the sales team was very helpful in changing/updating the contract. Classic followed the design and timeline as expected and answered all of our questions in a timely manner. My biggest concern was when Classic changed the assigned builder prior to completion of the home. Our initial builder (point of contact) was Justin and he provided weekly updates that were informative and very important to us since we were living out of state during construction. Several weeks prior to closing the builder was changed from Justin to John. We spoke with John one time for the weekly update and then learned the builder would be changed again from John to Curtis. Curtis took ownership and did a good job so no concerns with the quality of any of the builders. Making two changes within a few weeks of closing was very unusual from a customer experience point of view and I hope that you will make this part of your consideration in future builds with future customers.

5.0
Verified Homeowner
Colorado Springs, CO, on Nov 18, 2025

Dislikes: - Home originally sold without basement, but was told not opting into a basement could hurt appraisal. Why even offer the home without a basement if it would only be 2 bedrooms and cause problems? - Sales process led to structural options we paid for and didn't fully understand and ultimately did not want, which felt like a waste of money. There weren't adequate examples of all available options; some had none. - Design Studio samples were the best of their kind, but actual applications led to uneven stains and tiles with marks that repeated too often (and looked dirty). - Lighting packages felt too restrictive and limited. Color upgrade pricing for plumbing felt excessive after reviewing actual costs of materials. - Exterior paint options felt like 50 shades of White/Beige with no real variety. - Upgrading cabinets was one of the biggest decisions we wrestled with, and the result was disappointing. Even after 3 rounds of cabinetry, the color isn't even and the quality doesn't feel worth the cost. The doors were even lacking stops, causing them to hit walls/appliances. - Software used by sales and design team seems extremely outdated, not user friendly, and lacked accessibility. - Home did not feel adequately cleaned prior to move in. Dust everywhere. Suspect whole house vent added to the issue with surrounding construction. Likes: - Julie was more than patient with our 999 questions as first-time homebuyers. - Leigh understood our desire for a Japandi style home and helped us find the desired materials. - We weren't always able to check out our home and appreciated the photos Julie and Hayden provided. - Kyle and Mike were on top of the build and not only kept us ahead of any issues but also had fantastic recommendations and troubleshooting advice for our first home. - Appreciate Mike and Classic Homes for resolving the grading issue with the very tall American Legends home next door to us. Also great thanks for allowing us to push the home back another 5 feet for my silly temporary mountain view! - Love the variety of elevations in the neighborhood; doesn't feel like copy/paste, which is great. - Appreciate the ability to add additional outlets and ethernet throughout the home. - Closing with Joy at Pentrust and Amber felt extremely smooth and stress free.

4.9
Verified Homeowner
Monument, CO, on Nov 17, 2025

Very attentive and accommodating classic realtor (Josh) and pre-purchase walk through (Tony) as well as new home orientation (so sorry I can't recall his name). Amazing incentives and exactly the type of home we were looking for. Also, closed the deal very quickly (two weeks from finding to closing!). Thank you for a great experience and a great home.

5.0
Verified Homeowner
Monument, CO, on Nov 17, 2025

I would like to acknowledge Paul Kyburz in sales for his professionalism and kindness to me during a difficult time in my life. He made my home purchase streamline. Tony Grado has gone out of his way for me from start to finish of building my home. I could not have asked for a better man to do the job. This is my second Classic Home and I have been very pleased with both homes.

4.9
Verified Homeowner
Colorado Springs, CO, on Nov 14, 2025

This is our second home building with classic, it was amazing and smooth

5.0
Verified Homeowner
Colorado Springs, CO, on Nov 13, 2025

The sales team went above and beyond to answer my inquiries and made the contract and buying process very pleasant. The building team was responsive and made the process run smoothly. However, leading up to move-in, repairs were rushed and not completed to the standards known of Classic Homes. Needless to say, I have a list of items to review with the Warranty Team.

4.5
Verified Homeowner
Colorado Springs, CO, on Nov 13, 2025

I liked working with Teresa during the purchase. She's an expert and represented Classic in an exemplary way. We also enjoyed working with Bob K. He's a busy man, but he walked us through everything and picks up the phone when we call. Classic has got it down! ps I have purchased five new homes previously, this was by far the smoothest process and transaction. Thank you!

4.9
Verified Homeowner
Colorado Springs, CO, on Nov 13, 2025

Regular email updates informing me of the status of my home build, prompt responses to my questions, and the friendly, caring assistance from Maureen Miller (my primary point of contact), Jennifer Carlson, and Kimberly Liu.

5.0
Verified Homeowner
Colorado Springs, CO, on Nov 13, 2025

I’m super happy and they are always willing to work with me

5.0
Verified Homeowner
Colorado Springs, CO, on Nov 12, 2025

The continous and routine updates from my project manager, Kyle. Kyle routinely made sure I was comfortable with what I saw during my weekend calls and addressed them. Kyle was happy to answer any questions and provide what would happen in the next week.

5.0
Verified Homeowner
Colorado Springs, CO, on Nov 11, 2025

Everything was good.

4.9
Verified Homeowner
Colorado Springs, CO, on Nov 11, 2025

Techs are knowledgeable and great to work with. Dislike - this was a model home and many of my light bulbs are already failing. Also, the paint around the front door is bubbled up and if moisture gets behind it, will lead to wood rot.

4.6
Verified Homeowner
Colorado Springs, CO, on Nov 11, 2025

Great customer service.

5.0
Verified Homeowner
Colorado Springs, CO, on Nov 10, 2025

Kim goes about and beyond to help! Jess from design team helped me bring my dreams to life - moody modern farmhouse --- LOVE LOVE LOVE. Their Willingness to make customizations. Things I disliked -- unwilling to expand pantry (it's literally a closet) for a million dollar home. The cost for customizations were incredibly inflated especially cabinetry/kitchen and any single item customizations.

4.0
Verified Homeowner
Colorado Springs, CO, on Nov 10, 2025

Sales & design team did a great job of setting expectations. We’ve purchased several new homes through the years and throughly enjoyed our experience. We would like to thank Hayden, Julie, Leigh and the superintendents that helped put together our new Classic home.

5.0
Verified Homeowner
Colorado Springs, CO, on Nov 07, 2025

We are pleased with our new home. I gave a '9' on the overall satisfaction question because of the lighting fixtures provided in the bedrooms and closets. The lighting is terrible. We have already replaced several fixtures.

5.0
Verified Homeowner
Colorado Springs, CO, on Nov 03, 2025

We are very pleased with the design and build quality of our home, as well as the helpfulness and responsiveness of the sales and warranty teams.

5.0
Verified Homeowner
Monument, CO, on Oct 31, 2025

Each person we worked with at Classic Homes listened, understood our needs, and then in every instance worked to find a great solution that met or exceeded our needs. We felt the whole experience was relational and not transactional and our home is all we hoped for. Thank you!

4.8
Verified Homeowner
Colorado Springs, CO, on Oct 30, 2025

We loved the people we worked with especially Hayden and Julie. There went above and beyond even after their role in the process was over. We enjoy seeing them when we stop in the new builds to get design ideas. We also loved how fast the company responded to some of the issues that we faced once we moved in. The only real thing we were not happy with was the cabinets we got and the samples that did not fully express what they MIGHT look like. Unfortunately the cabinets are a main feature in the house so having them not match well was a bit of bummer. But overall the people were the thing that made the journey so great.

4.5
Verified Homeowner

Builder Profile

Classic Homes logo

Classic Homes is a locally owned Colorado Springs builder and the only builder to have received the Better Business Bureau’s “Excellence in Customer Service” award on three separate occasions and is also the only builder to be designated as Colorado Springs Best Homebuilder by The Gazette for twelve years running, and the Colorado Springs Business Journal for eleven years running — a true testament to the care and commitment Classic Homes shows our home buyers before, during, and after they’ve become members of our communities.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.