Homebuilder Ratings & Reviews

Classic Homes Reviews

598 Homeowner Reviews Completed Oct 2024 - Apr 2026

Overall Satisfaction

4.6
Customers' overall satisfaction
4.7
Customers' willingness to refer our communities to their friends and family

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Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, CO, on Apr 10, 2026

Kim is amazing. Jess with design studio was next level amazing. Markus -- incredible! Warranty won't fix things that occurs in final week -- scratches/dents etc say "cosmetic"

3.7
Verified Homeowner
Colorado Springs, CO, on Apr 10, 2026

The Sales Team. Both Hayden & Julie were great to work with, at no time did we feel pressured to make a buying decision. They both were very informative, professional and polite from start to finish, especially as we worked through the selling of our home in Nevada to meet the necessary loan approval needed to start construction. We also throughly enjoyed Leigh who was a HUGE help in selection options offered in the Design Studio.

4.9
Verified Homeowner
Colorado Springs, CO, on Apr 07, 2026

Negative: 1. Lighting fixtures provided in bedrooms and closets provide terrible lighting. 2. Electrical outlets provided are minimal. 3. Kitchen (oven) exhaust employs a damper that bangs in the wind. 4. No hose bibb near the driveway. 5. Garage(s) walls and ceilings not painted. Positive: We are pleased with the floor plan, finishes and features. The tall doors and ceilings are nice. We love the amount of glass. We appreciate Classic being willing to provide warranty services.

4.8
Verified Homeowner
Colorado Springs, CO, on Apr 07, 2026

Nothing

5.0
Verified Homeowner
Colorado Springs, CO, on Apr 05, 2026

Attention to detail…

4.9
Verified Homeowner
Colorado Springs, CO, on Apr 03, 2026

[Translated from ZH-S] What I like most about their team is their work attitude. They didn't treat me casually just because my family is Chinese. On the contrary, they paid extra attention to the questions I raised each time.

5.0
Verified Homeowner
Colorado Springs, CO, on Apr 01, 2026

[Translated from ES] Both things are very good.

4.8
Verified Homeowner
Monument, CO, on Mar 29, 2026

I loved how all the members worked together to answer questions and always keeping us updated on the daily progress.

5.0
Verified Homeowner
Colorado Springs, CO, on Mar 22, 2026

Still not thrilled my bathroom tile looking dirty. The Studio sample looked so good; we didn't realize it had repeating splatter patterns in the set. We also paid $600 for an option it turned out we didn't want/understand. Wish there were more options for lighting and/or additional windows. Would have enjoyed more exterior color options available that included blues, greens, or earthy red/brown tones. Loved our build managers; they were fantastic, had good recommendations, and it felt like we already knew the home well before moving in.

4.9
Verified Homeowner
Colorado Springs, CO, on Mar 20, 2026

What I liked most about my purchase experience was the consistent communication and support throughout the entire process. The weekly updates were very helpful and kept me informed every step of the way. Everyone I interacted with—from Carol to the design center team to the builder—was attentive, responsive, and genuinely focused on my needs, which made the process smooth and stress-free. Everything was well-coordinated and facilitated efficiently. The final outcome exceeded my expectations. My home turned out beautifully, and the entire experience felt both rewarding and pleasantly surprising.

5.0
Verified Homeowner
Colorado Springs, CO, on Mar 20, 2026

Honestly no much to complain about. The home sat for a long time and there is just cracked caulking throughout the home.

4.9
Verified Homeowner
Monument, CO, on Mar 19, 2026

The thing i disliked most was the fact that front yard landscaping and fencing was not included nor was any sales person transparent about this early in the process.

4.8
Verified Homeowner
Monument, CO, on Mar 18, 2026

Great incentives, easy purchase process, great floorplan, great location, great people

5.0
Verified Homeowner
Colorado Springs, CO, on Mar 18, 2026

I mostly liked the staff. Everyone, especially Kimberly, Jessica and Jarod were always so helpful. They always made me feel like I could ask anything and were so professional and personable.

4.9
Verified Homeowner
Colorado Springs, CO, on Mar 12, 2026

What we enjoyed the most is that everyone is super nice, and we felt that they really wanted to take care of us. :)

5.0
Verified Homeowner
Colorado Springs, CO, on Mar 12, 2026

Everyone was very friendly and had no problem working together to answer questions, they didn't just tell me to call, they called for me and got answers. I dislike that certain things dont come standard in the home and I have to pay extra, makes budgeting slightly deceptive (stone countertops throughout, fencing, landscaping, can lights, ceiling fans)

5.0
Verified Homeowner
Colorado Springs, CO, on Mar 08, 2026

Ease of working with everyone from sales, design and building

4.5
Verified Homeowner
Colorado Springs, CO, on Mar 06, 2026

Like: great experience, the process was well communicated and clear, though there were a lot of details the continuous communication made us feel at ease with what was going on and where we were at. Overall the quality of the materials and design is very good. Design studio gave us enough options but also not too many. It would have been nice to be able select from different lighting packages, but it makes sense to not overly allow the selections. It sounds like classic is more versatile than other builder in that regard. The biggest thing we struggled with was the paint. The paint quality is the lowest from Sherwin Williams, and the low sheen makes it difficult to clean and maintain. The coverage on the house looked in many spots like a quick spray and required hundreds of “touch ups” from our final inspection - which made the final walk feel like a waste of time pointing out spots of missing paint. Having the painter inspect their own work would have helped a great deal and allowed us to go through the final walk through to actually ensure everything was ready. The cleaning was also not the best moving in, sounded like a one off as the cleaning team was coming from another job. Other than paint and cleaning, we love the house and can’t say thank you enough for the incredible home you have built for us!

5.0
Verified Homeowner
Colorado Springs, CO, on Mar 05, 2026

The weekly checkins about the status of our house was fantastic!

4.9
Verified Homeowner
Colorado Springs, CO, on Mar 03, 2026

Jeff from customer service is a keeper Bob was not enjoyable to work with. Offered many excuses without resolution.

3.0
Verified Homeowner

Builder Profile

Classic Homes logo

Classic Homes is a locally owned Colorado Springs builder and the only builder to have received the Better Business Bureau’s “Excellence in Customer Service” award on three separate occasions and is also the only builder to be designated as Colorado Springs Best Homebuilder by The Gazette for twelve years running, and the Colorado Springs Business Journal for eleven years running — a true testament to the care and commitment Classic Homes shows our home buyers before, during, and after they’ve become members of our communities.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.