Homebuilder Ratings & Reviews

Classic Homes Reviews

639 Homeowner Reviews Completed Apr 2024 - Oct 2025

Overall Satisfaction

4.6
Customers' overall satisfaction
4.7
Customers' willingness to refer our communities to their friends and family

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Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, CO, on Oct 18, 2025

Classic Homes made the purchase of our home worry free. The financing of our home was also worry free.

4.9
Verified Homeowner
Monument, CO, on Oct 14, 2025

For the most part the experience with Classic Homes has been really great. Josh with sales was amazing, any of the contact I had with warranty to fix some minor issues was great, timely. I appreciate the community events they coordinate. I still wish that it had been made clearer that front yard landscaping was not included or that fencing was not included. After purchasing our house, these were pretty large expenses we were not anticipating and it was not clearly communicated to us at any point during the home buying process.

4.8
Verified Homeowner
Colorado Springs, CO, on Oct 13, 2025

Like most: everyone we worked with was great. They were very enthusiastic, friendly and professional. Dislikes: Was told house next door would be a rancher due to HOA, but a two story was approved. Also, one of the ranch style homes behind us sits pretty high in elevation, blocking some views we thought we would have had.

5.0
Verified Homeowner
Monument, CO, on Oct 13, 2025

Quality built home with the amazing bonus of superior sales, construction and warranty. Everyone makes me feel like my home is important to them. Will always refer Classic Homes!

5.0
Verified Homeowner
Colorado Springs, CO, on Oct 12, 2025

The individuals are what made this such an incredible experience! I felt like they were all truly invested in helping me build my home.

5.0
Verified Homeowner
Colorado Springs, CO, on Oct 12, 2025

Just a few back and forth with building contractor at a point but he redeemed himself and we were very satisfied with his service at the end

4.5
Verified Homeowner
Colorado Springs, CO, on Oct 12, 2025

From the moment you walk in to start the process until your closing, the attention to detail and commitment is amazing. Kimberly, Maureen, Jennifer, Dan, Connor, James and Jeff all have a standard of excellence and it shines through each interaction. The mission on the walls of each office is not just a slogan but a lifestyle.

5.0
Verified Homeowner
Colorado Springs, CO, on Oct 12, 2025

Reps are easy to work with, quick to reply to emails or get back to me with info. They were amazing. Cleaning services before closing were lacking. Windows needed to be cleaned, lots of drywall dust not cleaned

4.8
Verified Homeowner
Colorado Springs, CO, on Oct 09, 2025

We purchased a rental property from Classic Homes. We desire to use new construction as investment property due to warranty and near term maintenance. Classic Homes also provides property management services for their clients that purchase investment properties. We will use Classic for future investment properties since it is a more full service builder as compared to other builders.

5.0
Verified Homeowner
Monument, CO, on Oct 06, 2025

The customer service is top notch. The sales and build team both kept me informed throughout the process.

5.0
Verified Homeowner
Colorado Springs, CO, on Oct 04, 2025

There have been a few minor issues that have cropped up in my home, and during the process of putting everything in my name, but classic has been an absolute delight to work with and have gone out of there way to make sure every detail was dealt with in a timely manner and to a phenomenal degree of quality

4.9
Verified Homeowner
Colorado Springs, CO, on Oct 02, 2025

Likes Follow up from Greg with customer warranty is amazing. Love the home's layout. Energy efficiency. Communication with the HOA portal Dislikes Trades were the biggest issue. Paint and calking wear. Treated by ENT, with a high volume of loans, as a number. Having 1 day to go over the entire home before closing is unreasonable. Providing a checklist would beneficial. I understand market demands dictate tough decisions, having our field supervisor laid off 3 weeks prior to closing was unfortunate. Bird hit window during construction, residue was not cleaned up prior to closing. Personal broom and dustpan were taken. No light in the storage area located underneath the stairs. Not until we measured for screen doors, we realized the railing design and installation was inadequate. Railing has to be removed to hang screen doors.

3.6
Verified Homeowner
Monument, CO, on Sep 26, 2025

We have a good quality home, the communication was excellent throughout the whole process, and we are overall very happy with our new house! Our only nitpicks are that some windows and doors are not fully sealed and we have had some roof tiles fall off already in some of the extreme weather.

4.7
Verified Homeowner
Monument, CO, on Sep 26, 2025

Most all of the Classic Homes associates are very friendly and pleasant to work with

5.0
Verified Homeowner
Colorado Springs, CO, on Sep 24, 2025

The overall experience was great! My only gripe is the paint used inside is very poor, and comes off extremely easily when wet.

4.4
Verified Homeowner
Colorado Springs, CO, on Sep 23, 2025

good workmanship and the people

4.8
Verified Homeowner
Colorado Springs, CO, on Sep 22, 2025

Appreciated the great communication received during the build process as well as the quality of the overall build of the home. Our direct sales team and GC made us feel like an important customer.

5.0
Verified Homeowner
Colorado Springs, CO, on Sep 16, 2025

The design center experience was probably our favorite part. We really enjoyed working with Ashley and appreciated being able to select every detail of our home.

4.8
Verified Homeowner
Colorado Springs, CO, on Sep 14, 2025

The best part about our experience with Classic Homes was the people we met. Everyone on the sales team: Craig, Tina and Diane were amazing! They were always knowledgeable, friendly and patient with us by answering all our questions. It didn't stop there though! Jamie, Ken and Jesus were just as wonderful. We appreciate the weekly calls from Jamie to let us know what we could expect to happen in the building process. Also, Jess in design and Joy at PenTrust were so helpful, understanding and kind. We are extremely pleased with the quality of our home and look forward to living in it for many years to come. Thank you Classic Homes for building us a home we are so proud to live in. We feel blessed!

5.0
Verified Homeowner
Monument, CO, on Sep 14, 2025

Classic has the absolute best people in its organization from Josh our sales person to Ricky in construction to Tony also construction. They have all gone above and beyond!

5.0
Verified Homeowner

Builder Profile

Classic Homes logo

Classic Homes is a locally owned Colorado Springs builder and the only builder to have received the Better Business Bureau’s “Excellence in Customer Service” award on three separate occasions and is also the only builder to be designated as Colorado Springs Best Homebuilder by The Gazette for twelve years running, and the Colorado Springs Business Journal for eleven years running — a true testament to the care and commitment Classic Homes shows our home buyers before, during, and after they’ve become members of our communities.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.