Homebuilder Ratings & Reviews

Classic Homes Reviews

612 Homeowner Reviews Completed Aug 2024 - Feb 2026

Overall Satisfaction

4.6
Customers' overall satisfaction
4.7
Customers' willingness to refer our communities to their friends and family

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Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, CO, on Jan 29, 2026

I was promised a second filter from Tori upon first moving in March 2025- I have not received it yet, I know he’s busy though. I placed a request two months ago about it and never heard anything back.

4.4
Verified Homeowner
Monument, CO, on Jan 27, 2026

Every person we worked with, every step of the way was world class. You guys hire the best people.

5.0
Verified Homeowner
Colorado Springs, CO, on Jan 27, 2026

[Translated from KO] Friendly and fast service.

5.0
Verified Homeowner
Colorado Springs, CO, on Jan 23, 2026

Overall, during the build process, the agents were friendly and addressed every issue immediately. We noticed after the close that many of the items identified during the pre-walk-through were not fixed. I'm convinced that they simply took down the tape and rushed us through the final walk-through with the closing deadline.

4.4
Verified Homeowner
Colorado Springs, CO, on Jan 23, 2026

The sales team is awesome

5.0
Verified Homeowner
Colorado Springs, CO, on Jan 19, 2026

The walk through for each phase was great to have. I would like to ask classic homes to go back to the cabinetry team about the floating shelves. And see if they can remedy the backing with metal instead of wood. The design seems to cater for light weight items only.

5.0
Verified Homeowner
Colorado Springs, CO, on Jan 19, 2026

Overall it really was a good learning experience for me as a 1st time home buyer. Classic Homes made it an enjoyable experience by keeping it very smooth and easy. My cat Maxx and I luv ?? our new home! Thank you!

5.0
Verified Homeowner
Colorado Springs, CO, on Jan 19, 2026

Great combination of quality products and exceptional customer service.

5.0
Verified Homeowner
Colorado Springs, CO, on Jan 18, 2026

I had a great connection with the person (June) I originally signed on with and the reason I purchased a lot to build my new home. Very sorry to see her retire shortly afterwards. Sales people who replaced her (Teresa and Paul) were great to work with and timely with responses to my questions/concerns. I loved working with Bob the Builder. Very kind, understanding, and wanted to make me happy. Very responsive to my concerns. The house itself feels solidly constructed and very happy with the covered front porch and back deck. I am in love with the hot water recirculation system. There was a little disconnect / assumptions with a few expectations. Coming from out of state, I had different expectations based on construction where I was coming from and construction in CO. For example, it was not disclosed that if I did not purchase a "finished garage" that I would not have drywall on all three walls. Everywhere I've ever lived all three walls were dry walled in. It never occurred to me that the "outside" wall is not fire rated and does not come with drywall/insulation in CO. The stud work and wiring was left exposed. I ended up purchasing drywall prior to closing after the walk through and will pay to have insulation blown in soon. I am also very disappointed in the quality of the whirlpool kitchen appliances. I went with whirlpool due to affordability however I feel I should have been able to select the whirl pool appliances that met my needs. I have already replaced the stove and will be replacing the refrigerator shortly (scratched and only two of the 3 drawers work - I've brought it to everyone's attention and stuck with it). Also, it should have been disclosed that the deck was not built with pressure treated lumber and that I will have to hire and pay someone to come back in one year to stain and seal the wood to prevent damage. It looks like I am missing some plantings in the landscape. I don't see buckets for trees/plants to be planted in the spring when the sod goes in. I also don't see drip where 3 trees have been planted. Waiting for spring to see final landscape design go in.

5.0
Verified Homeowner
Colorado Springs, CO, on Jan 15, 2026

The sales team was outstanding, also design cente was outstanding, also Mikey was outstanding. The first warranty person needed additional customer service training.

4.2
Verified Homeowner
Monument, CO, on Jan 15, 2026

I liked the open communication throughout the build most. I think the walk through before closing I liked least because you can not possibly find and address all issues in that amount of time.

4.7
Verified Homeowner
Colorado Springs, CO, on Jan 12, 2026

The team worked with great urgency to meet our move-in date. Communication with Wolf Ranch sales (Kimberly), service/repairs (Jared), lending (Kelly with Pentrust), and title (Taryn with Core) was stellar! Jared has been phenomenal with a dressing our concerns. 5-star service from beginning to finish.

5.0
Verified Homeowner
Colorado Springs, CO, on Jan 12, 2026

The entire team, sales, construction and closing did an outstanding job and made me feel like a valued customer. The kept me informed throughout the process which I appreciate because I live out of state.

5.0
Verified Homeowner
Monument, CO, on Jan 11, 2026

The entire process was GREAT!! I truly enjoyed working with the entire Sales Staff and Tony and Alan were Amazing also!! Wonderful Experience!!

5.0
Verified Homeowner
Colorado Springs, CO, on Jan 11, 2026

We were so happy with the product and new build we purchased last year, that we purchased the same style in December. After we can afford another down payment, we want to buy a third one.

5.0
Verified Homeowner
Colorado Springs, CO, on Jan 11, 2026

Very friendly and helpful. Super easy to work with and smooth process.

5.0
Verified Homeowner
Colorado Springs, CO, on Jan 05, 2026

It went super smooth

5.0
Verified Homeowner
Colorado Springs, CO, on Jan 01, 2026

I had an amazing experience from beginning to end. Tory, Paul, Teresa, and Jenna feel like family. They are quick to respond and they always follow through.

5.0
Verified Homeowner
Colorado Springs, CO, on Jan 01, 2026

Working with your office staff -Tina and Mrs. Sullivan was a pleasure.

4.8
Verified Homeowner
Colorado Springs, CO, on Dec 31, 2025

My favorite part of the experience was getting to design each room's aesthetic.

4.9
Verified Homeowner

Builder Profile

Classic Homes logo

Classic Homes is a locally owned Colorado Springs builder and the only builder to have received the Better Business Bureau’s “Excellence in Customer Service” award on three separate occasions and is also the only builder to be designated as Colorado Springs Best Homebuilder by The Gazette for twelve years running, and the Colorado Springs Business Journal for eleven years running — a true testament to the care and commitment Classic Homes shows our home buyers before, during, and after they’ve become members of our communities.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.