Homebuilder Ratings & Reviews

Classic Homes Reviews

609 Homeowner Reviews Completed Nov 2024 - May 2026

Overall Satisfaction

4.6
Customers' overall satisfaction
4.7
Customers' willingness to refer our communities to their friends and family

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Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, CO, on May 24, 2026

Sales person - Carol - very good. Her customer service motivated us to purchase in Sterling Ranch. She gave her opinions that turned out to be great decisions. She took her time to take us to the lots and was very friendly and customer oriented. She is very good at her job. Design Center - Ashley. She is nice, but is in a rush to get through the process. It feels more like a checks and balance. I don't feel like she recommends designer ideas as to not slow down the process. The design center needs to be revamped to be much better. I have many ideas that I can share about ways to improve. I don't feel like she cares enough to really do a good job, or she is overworked. If it is the later, then Classic needs to hire more designers. The design center can be so much better and result in a better experience for the buyer. Kyle - was very good. I felt like he cared to do a good job. He has his own integrity to do a good job. When we received Mikey, the whole process/experience went way down. It became a very poor experience. I wrote an email regarding Mikey's behavior and his lack of care in the construction of our home. It felt like he just got the job because of his dad's employment with Classic. He appears to take his job for granted and is not professional. The laborers and workers were using the toilets in our brand new home for 6 days before I found out and really was upset that they get to use the toilets in our brand new home because Classic (Mikey) did not make sure there was a portapotty outside. There were many problems when we worked with Mikey. I have an email trail of all the issues. He is a bad apple and really ruined our experience. Kyle was assigned back to us which made us happier that Classic attempted to resolve the issue. I do like that Classic continues to follow up for one month after move in. There are a lot of things that I liked about the whole process but I am trying to complete this survey before the 25th, so I am not including everything. But I do like that Classic has the radon mitigation system, clean air, pressure test etc. I do think that all the options are way over inflated in price. The minimums that come with the house are not up to standard forcing the buyer to purchase upgrades. We spent well over $200K more adding more to the home. Classic should try and make upgrades more affordable. It seems like the markup is about 100%.

4.0
Verified Homeowner
Colorado Springs, CO, on May 24, 2026

I really enjoyed working with the sales, construction and warranty representatives. They are all very professional, caring and responsive.

5.0
Verified Homeowner
Colorado Springs, CO, on May 21, 2026

We purchased a home in the Highline neighborhood of Wolf Ranch and the people (Kimberly, Jared, and Robert) we worked with have been amazing to us. We’ve never had an experience like this buying a new home. It’s been a class act!

5.0
Verified Homeowner
Colorado Springs, CO, on May 18, 2026

Felt like it was a semi-custom home-building experience and our superintendent (Marcus) was outstanding! We loved the design experience with Jessica.

4.9
Verified Homeowner
Colorado Springs, CO, on May 18, 2026

We had silty soil upfront and wasn't notified till 4 months later. Would have chosen a different lot. Ent experience wasn't great either. Check with the marketing VP lady. We explained everything. We had a roof truck drive on our property this week and crack two cement pieces that have to be replaced. We had a landscaper here to lay irrigation pipe and 4" drainage all around the downspots. We then had a 20,000 telehandler drive over freshly installed lines damaging them. That part of the system will need to be excavated, remove the damaged pipe to redo that portion of the system. My wife wanted to back out the day of closing. This is our 3rd Classic home and the vendors are not the same as when we built with Diane Sullivan at Jackson creek in 2002

3.3
Verified Homeowner
Monument, CO, on May 18, 2026

Annie and Tony were very attentive, had answers for all my questions and I had an overall great experience

5.0
Verified Homeowner
Colorado Springs, CO, on May 18, 2026

Cusyomer service

5.0
Verified Homeowner
Colorado Springs, CO, on May 17, 2026

Like: constant communication Dislike: N/A

5.0
Verified Homeowner
Colorado Springs, CO, on May 11, 2026

We built from Europe. Classic made the process pretty easy.

4.9
Verified Homeowner
Colorado Springs, CO, on May 11, 2026

Tory was fantastic and so was the sales team! I had no complaints.

5.0
Verified Homeowner
Colorado Springs, CO, on May 10, 2026

Everyone was extremely nice and responsive to any questions that I had. The team was very consultative and made the process very smooth and exciting. The builders were so thorough and i love the quality of the builds from Classic!

5.0
Verified Homeowner
Colorado Springs, CO, on May 10, 2026

The lack of attention to detail of the built. For example, short cut on the toe duct under the sink cabinet. The unfinished stair steps in the garage, make the house look ugly, the wall texture finishes are ordinary nothing special for over million Dollars home. Wall caulks cracked. Nothing high end about Classic. It is just another mediocre builder. I had great experience with the sell team, the building team is just opposite.

3.2
Verified Homeowner
Colorado Springs, CO, on May 10, 2026

We really appreciated the variety of customization options for the interior. The beginning of the process felt straightforward and smooth, things like the foundation pour and framing were initially well-handled. We also liked the turn-key feel and the overall idea of a worry-free process. However, as the build progressed, we felt we constantly had to follow up to ensure things were done properly. We encountered issues with uncovered framing holes, improperly cured concrete, and poor drywall and paint quality. Without our constant oversight, many of these would have passed final inspection as-is. For a reputable company like Classic, we expected a higher standard and better vendor selection. In the end, while the overall experience had positives—especially for our first build, we spent a lot of energy ensuring proper outcomes. We’d have hoped for a more hands-off, trustworthy process, without so much back-and-forth, to achieve the quality we expected.

3.8
Verified Homeowner
Colorado Springs, CO, on May 08, 2026

Working with initial sales, then design, and builder.. all great. Dislike dealing with warranty process

4.6
Verified Homeowner
Colorado Springs, CO, on May 07, 2026

The homes made well for the Colorado weather and Jessica the designer was a huge help with making our home special. Also Ken always worked hard to make sure everyone had a great experience and product.

4.2
Verified Homeowner
Monument, CO, on May 05, 2026

I think the attention to detail is not there at times as much as it should be and some of the quality of products is not great, like flat paint on walls vs eggshell. Because of things being overlooked stuff has to be fixed after the fact which is not ideal. If higher standards were expected of trades at the time of install or completion the product would be better. Everyone I have worked with has been kind and courteous! It is a bit disheartening to see incentives change after you purchase like now I see full basements are included which would have been a great value add, but I understand the market shifts and you are a business.

4.7
Verified Homeowner
Colorado Springs, CO, on May 02, 2026

We really love the design center, and everyone from the sales team to the build team made the whole process enjoyable.

5.0
Verified Homeowner
Colorado Springs, CO, on May 01, 2026

I like the Community!

4.9
Verified Homeowner
Colorado Springs, CO, on Apr 29, 2026

Bob

5.0
Verified Homeowner
Colorado Springs, CO, on Apr 27, 2026

The overall experience. Easy to communicate with. And loved the design process.

5.0
Verified Homeowner

Builder Profile

Classic Homes logo

Classic Homes is a locally owned Colorado Springs builder and the only builder to have received the Better Business Bureau’s “Excellence in Customer Service” award on three separate occasions and is also the only builder to be designated as Colorado Springs Best Homebuilder by The Gazette for twelve years running, and the Colorado Springs Business Journal for eleven years running — a true testament to the care and commitment Classic Homes shows our home buyers before, during, and after they’ve become members of our communities.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.