Homebuilder Ratings & Reviews

Classic Homes Reviews

596 Homeowner Reviews Completed Nov 2024 - May 2026

Overall Satisfaction

4.6
Customers' overall satisfaction
4.7
Customers' willingness to refer our communities to their friends and family

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Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, CO, on May 10, 2026

Everyone was extremely nice and responsive to any questions that I had. The team was very consultative and made the process very smooth and exciting. The builders were so thorough and i love the quality of the builds from Classic!

5.0
Verified Homeowner
Colorado Springs, CO, on May 10, 2026

The lack of attention to detail of the built. For example, short cut on the toe duct under the sink cabinet. The unfinished stair steps in the garage, make the house look ugly, the wall texture finishes are ordinary nothing special for over million Dollars home. Wall caulks cracked. Nothing high end about Classic. It is just another mediocre builder. I had great experience with the sell team, the building team is just opposite.

3.2
Verified Homeowner
Colorado Springs, CO, on May 10, 2026

We really appreciated the variety of customization options for the interior. The beginning of the process felt straightforward and smooth, things like the foundation pour and framing were initially well-handled. We also liked the turn-key feel and the overall idea of a worry-free process. However, as the build progressed, we felt we constantly had to follow up to ensure things were done properly. We encountered issues with uncovered framing holes, improperly cured concrete, and poor drywall and paint quality. Without our constant oversight, many of these would have passed final inspection as-is. For a reputable company like Classic, we expected a higher standard and better vendor selection. In the end, while the overall experience had positives—especially for our first build, we spent a lot of energy ensuring proper outcomes. We’d have hoped for a more hands-off, trustworthy process, without so much back-and-forth, to achieve the quality we expected.

3.8
Verified Homeowner
Colorado Springs, CO, on May 08, 2026

Working with initial sales, then design, and builder.. all great. Dislike dealing with warranty process

4.6
Verified Homeowner
Colorado Springs, CO, on May 07, 2026

The homes made well for the Colorado weather and Jessica the designer was a huge help with making our home special. Also Ken always worked hard to make sure everyone had a great experience and product.

4.2
Verified Homeowner
Monument, CO, on May 05, 2026

I think the attention to detail is not there at times as much as it should be and some of the quality of products is not great, like flat paint on walls vs eggshell. Because of things being overlooked stuff has to be fixed after the fact which is not ideal. If higher standards were expected of trades at the time of install or completion the product would be better. Everyone I have worked with has been kind and courteous! It is a bit disheartening to see incentives change after you purchase like now I see full basements are included which would have been a great value add, but I understand the market shifts and you are a business.

4.7
Verified Homeowner
Colorado Springs, CO, on May 02, 2026

We really love the design center, and everyone from the sales team to the build team made the whole process enjoyable.

5.0
Verified Homeowner
Colorado Springs, CO, on May 01, 2026

I like the Community!

4.9
Verified Homeowner
Colorado Springs, CO, on Apr 29, 2026

Bob

5.0
Verified Homeowner
Colorado Springs, CO, on Apr 27, 2026

The overall experience. Easy to communicate with. And loved the design process.

5.0
Verified Homeowner
Colorado Springs, CO, on Apr 23, 2026

The Classic Team from first contact with Hayden, Julie, Jessica at the design center, Kyle and Mike on the build of the house, and the team at Penn Trust. It all came together for a great close on the house.

5.0
Verified Homeowner
Colorado Springs, CO, on Apr 21, 2026

How personable the experience was

4.5
Verified Homeowner
Monument, CO, on Apr 19, 2026

Third house with Classic, have enjoyed every home and process!

4.3
Verified Homeowner
Colorado Springs, CO, on Apr 18, 2026

We really enjoyed the design process and flexibility in the design choices.

4.9
Verified Homeowner
Monument, CO, on Apr 15, 2026

The builder proactively kept me informed throughout the build process and responded promptly to any questions or concerns.

4.9
Verified Homeowner
Colorado Springs, CO, on Apr 15, 2026

Sales staff was a failure for the second time(previously purchased Monarch in Sanctuary Point) We closed remotely and zero care went into making sure property was clean and in working order. Out of the 11new houses we have purchased we have never moved into a new house where the toilets had dried urine stains on them and round them in the floor. Air conditioner didn’t work the first week we lived here. And the toilets were not installed properly and wouldn’t hold water. Many other little things but they will be taken care off by either the home owner or warranty. The sales staff is comical. If I would have never made this purchase if I had met Julie in person. Nope just awful. The biggest issue was the failure of not notifying the USPS that these houses have been occupied. 9 lost pieces of mail. Everyone is the neighborhood is having issues with postal services. Understand that new communities have growing pains. The IDGAF attitude of sales staff is simply disgusting

2.5
Verified Homeowner
Colorado Springs, CO, on Apr 14, 2026

It was very easy, straightforward and I felt like my opinion and questions mattered.

5.0
Verified Homeowner
Colorado Springs, CO, on Apr 10, 2026

Kim is amazing. Jess with design studio was next level amazing. Markus -- incredible! Warranty won't fix things that occurs in final week -- scratches/dents etc say "cosmetic"

3.7
Verified Homeowner
Colorado Springs, CO, on Apr 10, 2026

The Sales Team. Both Hayden & Julie were great to work with, at no time did we feel pressured to make a buying decision. They both were very informative, professional and polite from start to finish, especially as we worked through the selling of our home in Nevada to meet the necessary loan approval needed to start construction. We also throughly enjoyed Leigh who was a HUGE help in selection options offered in the Design Studio.

4.9
Verified Homeowner
Colorado Springs, CO, on Apr 07, 2026

Negative: 1. Lighting fixtures provided in bedrooms and closets provide terrible lighting. 2. Electrical outlets provided are minimal. 3. Kitchen (oven) exhaust employs a damper that bangs in the wind. 4. No hose bibb near the driveway. 5. Garage(s) walls and ceilings not painted. Positive: We are pleased with the floor plan, finishes and features. The tall doors and ceilings are nice. We love the amount of glass. We appreciate Classic being willing to provide warranty services.

4.8
Verified Homeowner

Builder Profile

Classic Homes logo

Classic Homes is a locally owned Colorado Springs builder and the only builder to have received the Better Business Bureau’s “Excellence in Customer Service” award on three separate occasions and is also the only builder to be designated as Colorado Springs Best Homebuilder by The Gazette for twelve years running, and the Colorado Springs Business Journal for eleven years running — a true testament to the care and commitment Classic Homes shows our home buyers before, during, and after they’ve become members of our communities.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.