Homebuilder Ratings & Reviews

Classic Homes Reviews

595 Homeowner Reviews Completed Nov 2023 - May 2025

Overall Satisfaction

4.6
Customers' overall satisfaction
4.6
Customers' willingness to refer our communities to their friends and family

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Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, CO, on Apr 30, 2025

Our experience with Classic home has been a nightmare from the beginning. During the first 30 days after closing on June 28, 2024 we went through our house with a fine tooth comb. We made a list of items that was 3-4 pages long. After we submitted this list by email, there was a scheduled appointment to go over the entire list so that all of these items would be corrected. The warranty representative that was assigned to us came by to talk about all of our concerns. However, when we asked her if she brought the list that we submitted, she said she did not bring the list of items we needed to go over. She just wanted to go over the main items on that list. Now we had to go by memory. (We couldn't print our list due to not having a printer).I don't think she wanted to go through that entire list. She did address some items that we were very concern about an had them fixed. On our 6 months review we again submitted a list of items from the first list and were told that there my concerns for most of the items were cosmetic and Classic home would not fix the items that we needed to be fixed. I think she was blowing smoke up oue butt. Recently we submitted another list for our one year in living in the home and I was very upset that AGAIN we were told that Classic Home would not fix the items that were listed because they were cosmetic. We have been in our house less than a year and our house is not up to standards. We submitted another list for our one year inspection and were told again that everything we listed were cosmetic and Classic Home would not fix the items we listed. I'm very concerned on how Classic Homes does not live up to the Warranty expectation you set prior to buying this house. Everyone said when we bought this home that ANYTHING we found that needed to be fixed within the first year of living in the home would be fixed. All we experienced is that everything is cosmetic and will not be fixed by Classic Home. Below is a list of outstanding Items that NEED to BE fixed by Classic Home. I don't want to hear that it's cosmetic!!!!! 0. When you built this house, there are wall that are not straight. 1. The bannister is crooked and was not installed correctly. The entire bannister was not chalk and not painted correctly. 2. The floor is flaking and there are several planks that need to be replaced. 3. There are Shiney spots on the surface of the floors that need to be replace, due to workers who tried to repair it when they installed the floors. There are also cut marks on the wooden floor where the individuals did not cut the wooden floor correctly. 4. Master bathroom shower doors do not match due to the wall not being straight. 5. The tile in the master bathroom is not is not straight. 6. The grout in the master bathroom need to be redone. This grout was redone due to workers stepping on it and dropping black dye and now the entire shower pan is turning white. 7 All the trim downstairs and upstairs need to be chalked and painted due to poor workmanship. This was addressed on our 30 day list. 8. The Garage rubber seal was not put on correctly. It's one inch shorter on one side and damage on the other side. Your warranty representive told us that this was cosmetic and Classic home would not fix it. 9. The wooden planks on each side of the garage and garage seal need to be replaced. They cut it to short and when the wind blow very hard it cover th inside of my garage floor with dirt. I can't even see the floor due to the amount of dirt that blows underneath the Garage door. But this is not covered due to it being cosmetic. 10. The black rails on the front steps are not long enough for the entire steps. It need to a solid piece of hand rail instead of splicing an additional of steel metal tubing. 11. The sliding glass doors in the front and back of the house does not seal properly. There is dirt and hot and cold air that comes into the house from these doors that are not seling properly. Also the outside od the doors need to be fixed. There are scratches and chips on the outside of the doors from being installed. All of these items were on the list we submitted. I know that these issues could have been addressed and fixed. I want someone in upper management at the main office to call me or make arrangements to come by home to discuss all of my concerns. I don't want the Warranty representative to contact us and come by our home. She would probably say that my home is cosmetic. Thank you, Hector Contreras

1.2
Verified Homeowner
Monument, CO, on Apr 29, 2025

We liked how easy it was to communicate with Classic Homes staff members who were always able to answer our questions in a timely manner. We loved the new home orientation with the builder; very insightful!

5.0
Verified Homeowner
Colorado Springs, CO, on Apr 29, 2025

Very informative watching and being guided thru the build process. Jennifer & Kimberly in sales were super friendly and helpful, and the design studio process was exemplary… Ashley was fantastic! Some of the trades team were a bit rough on installed glass, but issues were all resolved under warranty.

4.9
Verified Homeowner
Monument, CO, on Apr 24, 2025

I have no complaints. Everyone has been wonderful and very helpful.

5.0
Verified Homeowner
Colorado Springs, CO, on Apr 23, 2025

There was discrepancy in our expectations and Classic delivering on products that were presented to us at the design studio. I understand there are variances, dye lots, etc. but what we were shown in studio and on the manufacturer's website was not an accurate representation of the products installed. When this was brought up and discussed, the experience, customer service, and professionalism fell far short of our expectations. There have been multiple comments and statements made to us that were disrespectful, unsavory, and unprofessional. We've been told the requests to address our concerns will "potentially put the small company trades and businesses out of business; The price tag of a million dollar home would be twice as much with any other builder; Other buyers have spent more than you; nobody will care about your countertops." These comments made us wish we had not spent 1 million dollars with classic and given our business to a different builder. I ask, what would be the threshold of amount of money spent with your company to receive a satisfactory resolution? I just had my 30 day warranty repairs and had the superintendent raise his voice at me in my own home and tell me "I am raising hell and he is afraid to send any future trades because it's always something in this house". I am tired of the disrespect, gaslighting, and unprofessionalism with your staff and team members. I have asked that warranty cancel any continued needs/repairs as I will take care of these myself. I do not wish to have any further contact with Classic Homes regarding anything related to your team.

3.8
Verified Homeowner
Monument, CO, on Apr 22, 2025

Wonderful customer service and easy answers to any questions!

5.0
Verified Homeowner
Monument, CO, on Apr 22, 2025

I appreciate the consistent communication from the various people/teams assigned to my community. If I had any questions or requests, they were quick to respond and assess.

4.4
Verified Homeowner
Colorado Springs, CO, on Apr 21, 2025

We loved the attention to detail and how involve We were allowed to be every step of the way.

5.0
Verified Homeowner
Colorado Springs, CO, on Apr 20, 2025

Carol was great to work with and made the whole process very easy, she was amazing. Kyle has been very helpful/responsive and great to work with. Overall we have nothing but great things to say about the Classic Homes experience.

5.0
Verified Homeowner
Monument, CO, on Apr 15, 2025

We’ve been very happy with our home. The quality is good and the Classic staff from sales to the building project superintendent have been awesome!

5.0
Verified Homeowner
Colorado Springs, CO, on Apr 15, 2025

The people have made all the difference. What normally might be an impersonal, corporate relationship becomes a one-on-one, "we're in this together," familial relationship. Greatly appreciated. Dislike #1: Starting the build going into winter and the resulting worry about future concrete problems due to the less than ideal curing environment - e.g. progressive hair-line cracks in patio concrete (previous service request); visible external and internal diagonal foundation cracks at the basement level, mechanical room area during construction. The interior crack in the mechanical room was identified by me and deemed superficial by an engineer, I'm told. Although, I did not ID the (before framing and back filling) external crack, hopefully, they were obvious enough to the construction team to be inspected and deemed superficial as well. But having any kind of crack in new concrete - superficial or otherwise - to this layman, is disturbing. If I remember correctly, the interior crack were slathered over before the insulation was applied. The interior mechanical room crack started just above my 5'9" height on the east wall and ran downward perhaps 12"-15" before it turned onto the south wall and ran diagonally toward the floor the width of the south wall stopping on the other side of the framing near the floor and inside what would be the rec room closet. Dislike #2: HVAC floor vents being used as dust bins with all the debris, dust, wood and drywall scraps falling into them or more likely swept into them. When our construction got to that point, I asked John if the floor ducts could be covered. Voi-la, on our next visit, the floor ducting had expertly-fitted, screwed-down sheet metal panels over each and every floor duct. However, when the dry-walling started on our next visit, the panel were bent up out of the way or removed completely. At the time, I did not understand why they would rip up the floor vent covers after they were so carefully placed. I was not given a reason, but I imagined that in the process of dry-walling and mudding, the installers run the furnace to expedite the walls' drying time. Even though the vents are vacuumed after dry wall is finished, the dust and some debris must remain in the HVAC ducts. I don't suppose there is a reasonable alternative to running the HVAC, since the HVAC does provide a more even whole-house heating than using portable space heaters. That being the case, perhaps the third party contractors could use a four-pronged (plastic or metal) cover that could be placed into and over the floor vents as a dust/debris shield and easily plucked out and put aside for furnace operation. Dislike #3: Shortly after moving in June of 2024, we had a heavy rain. As a result, the water puddled on the edge of the patio and next to the window wells. Mud and water seeped into the window well between seems of the metal well and the gaps between the window well and the side of the house and onto the well's rock base. I am caulking all visible seems and gaps. Dislike #4: Call it a pet peeve: Third party construction persons discarding their meal and drink trash around the property inside and out. A favorite depository of said persons is inside the newly constructed kitchen island enclosure. The second most popular depositories are probably the window wells. Suggestion: Allow the wives and girlfriends regular visits to scold/nag them when they're untidy. FYI Funnies: On one visit during construction, we found an empty can of Modelo deep inside the kitchen island enclosure along with other debris. On another visit, we found an empty beer can in a basement closet. Upon leaving after a visit, I picked up some outside debris and went to throw it in the nearest dumpster and noticed inside loosely XXXXX tered and unopened cans of Modelo and a mostly intact case of Modelo. I suspect someone was caught in the act and suffered the consequences.

4.8
Verified Homeowner
Colorado Springs, CO, on Apr 15, 2025

We appreciated the professionalism of everyone involved in the process. From the sales office thru the closing team and builders who provided the walkthroughs. We also really appreciated that we never felt sales pressure from the staff or like we were being forced to compromise to buy something we weren't interested in.

5.0
Verified Homeowner
Colorado Springs, CO, on Apr 14, 2025

Liked: Representatives were always there when I needed them and always kept me in the loop of any status updates. Disliked: There were a few minor details that were not disclosed to me that had I known prior to purchase, I most likely would have purchased a different lot.

4.6
Verified Homeowner
Colorado Springs, CO, on Apr 14, 2025

Exceptional customer service!!

5.0
Verified Homeowner
Monument, CO, on Apr 13, 2025

Everyone from Classic Homes was extremely professional and courteous throughout our contracting and move-in. Any issue or question we’ve had has been resolved in a timely and efficient manner.

5.0
Verified Homeowner
Colorado Springs, CO, on Apr 12, 2025

I really enjoyed all of the happy and smiling faces that were always willing to answer my questions and help guide me through it all. Unparalleled customer service!

5.0
Verified Homeowner
Colorado Springs, CO, on Apr 12, 2025

Everything was great.

5.0
Verified Homeowner
Colorado Springs, CO, on Apr 10, 2025

The Sales office had no clue what they were talking about - and in an email communication described the lot next store to mine completely incorrectly The Build quality is horrible in my new classic home, drains were not properly handled, tiles in bathroom cracked, heating duct work makes noise that classic won't fix. -- Classic is a terrible company with terrible sales.

0.5
Verified Homeowner
Monument, CO, on Apr 09, 2025

Great communication

5.0
Verified Homeowner
Colorado Springs, CO, on Apr 08, 2025

No quality control after craftsman finish working on home.

4.4
Verified Homeowner

Builder Profile

Classic Homes logo

Classic Homes is a locally owned Colorado Springs builder and the only builder to have received the Better Business Bureau’s “Excellence in Customer Service” award on three separate occasions and is also the only builder to be designated as Colorado Springs Best Homebuilder by The Gazette for twelve years running, and the Colorado Springs Business Journal for eleven years running — a true testament to the care and commitment Classic Homes shows our home buyers before, during, and after they’ve become members of our communities.

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Homebuilder Customer Reviews

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Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
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In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

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