Homebuilder Ratings & Reviews

Classic Homes Reviews

620 Homeowner Reviews Completed Apr 2024 - Oct 2025

Overall Satisfaction

4.6
Customers' overall satisfaction
4.7
Customers' willingness to refer our communities to their friends and family

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Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, CO, on Oct 04, 2025

There have been a few minor issues that have cropped up in my home, and during the process of putting everything in my name, but classic has been an absolute delight to work with and have gone out of there way to make sure every detail was dealt with in a timely manner and to a phenomenal degree of quality

4.9
Verified Homeowner
Colorado Springs, CO, on Oct 02, 2025

Likes Follow up from Greg with customer warranty is amazing. Love the home's layout. Energy efficiency. Communication with the HOA portal Dislikes Trades were the biggest issue. Paint and calking wear. Treated by ENT, with a high volume of loans, as a number. Having 1 day to go over the entire home before closing is unreasonable. Providing a checklist would beneficial. I understand market demands dictate tough decisions, having our field supervisor laid off 3 weeks prior to closing was unfortunate. Bird hit window during construction, residue was not cleaned up prior to closing. Personal broom and dustpan were taken. No light in the storage area located underneath the stairs. Not until we measured for screen doors, we realized the railing design and installation was inadequate. Railing has to be removed to hang screen doors.

3.6
Verified Homeowner
Monument, CO, on Sep 26, 2025

We have a good quality home, the communication was excellent throughout the whole process, and we are overall very happy with our new house! Our only nitpicks are that some windows and doors are not fully sealed and we have had some roof tiles fall off already in some of the extreme weather.

4.7
Verified Homeowner
Monument, CO, on Sep 26, 2025

Most all of the Classic Homes associates are very friendly and pleasant to work with

5.0
Verified Homeowner
Colorado Springs, CO, on Sep 24, 2025

The overall experience was great! My only gripe is the paint used inside is very poor, and comes off extremely easily when wet.

4.4
Verified Homeowner
Colorado Springs, CO, on Sep 23, 2025

good workmanship and the people

4.8
Verified Homeowner
Colorado Springs, CO, on Sep 22, 2025

Appreciated the great communication received during the build process as well as the quality of the overall build of the home. Our direct sales team and GC made us feel like an important customer.

5.0
Verified Homeowner
Colorado Springs, CO, on Sep 16, 2025

The design center experience was probably our favorite part. We really enjoyed working with Ashley and appreciated being able to select every detail of our home.

4.8
Verified Homeowner
Colorado Springs, CO, on Sep 14, 2025

The best part about our experience with Classic Homes was the people we met. Everyone on the sales team: Craig, Tina and Diane were amazing! They were always knowledgeable, friendly and patient with us by answering all our questions. It didn't stop there though! Jamie, Ken and Jesus were just as wonderful. We appreciate the weekly calls from Jamie to let us know what we could expect to happen in the building process. Also, Jess in design and Joy at PenTrust were so helpful, understanding and kind. We are extremely pleased with the quality of our home and look forward to living in it for many years to come. Thank you Classic Homes for building us a home we are so proud to live in. We feel blessed!

5.0
Verified Homeowner
Monument, CO, on Sep 14, 2025

Classic has the absolute best people in its organization from Josh our sales person to Ricky in construction to Tony also construction. They have all gone above and beyond!

5.0
Verified Homeowner
Colorado Springs, CO, on Sep 13, 2025

I am not satisfied with the answer from classic about the erosion in our backyard which is interfering with our fence placement. Is quite clear to me that the erosion occurred relatively recently, although probably before construction of our specific home. Nonetheless, I strongly believe the eroded soil should be restored from the drainage area back to our property.

4.6
Verified Homeowner
Colorado Springs, CO, on Sep 08, 2025

Kyle, our construction manager, was great! Very responsive and always quick to help with any issues we had. The customer service overall has been outstanding.

5.0
Verified Homeowner
Monument, CO, on Sep 08, 2025

issue management post closing - they have a great process in place to raise issues and are great at communicating but the overall resolution of some of the issues hasnt been great. Example is the loft flooring, its no flat and some of it has come lose

3.9
Verified Homeowner
Colorado Springs, CO, on Sep 07, 2025

Overall very satisfied with the whole experience

5.0
Verified Homeowner
Colorado Springs, CO, on Sep 04, 2025

Has been great overall. Did wish appliances were tested better upon installation. Did have issue with oven being almost 100 degrees off from what it was supposed to be as well as dishwasher leaked first time running a full cycle. But both were fixed and taken care of which was great.

4.8
Verified Homeowner
Colorado Springs, CO, on Sep 02, 2025

My moulding is warping around the edges and the caulking is coming off in my bathroom. I haven't addressed this with the warranty department yet, but I feel like it's very soon for either of these to happen.

4.9
Verified Homeowner
Monument, CO, on Sep 02, 2025

I like how easy it is to work with Classic Homes to address needs of the new home, when they arise. Classic Homes is very attentive to our concerns. The work order process is easy and is addressed by Classic in a very timely manner.

5.0
Verified Homeowner
Colorado Springs, CO, on Aug 27, 2025

The thing I liked most about Classic Homes is that after you move into your newly built home, they are still there to answer any questions you have and to help you with any unforeseen issues that come with buying a new home.

5.0
Verified Homeowner
Colorado Springs, CO, on Aug 26, 2025

How easy it was!

4.6
Verified Homeowner
Colorado Springs, CO, on Aug 20, 2025

We loved the whole process. The team was great from start to finish. Sales to the operations team all did an amazing job!

5.0
Verified Homeowner

Builder Profile

Classic Homes logo

Classic Homes is a locally owned Colorado Springs builder and the only builder to have received the Better Business Bureau’s “Excellence in Customer Service” award on three separate occasions and is also the only builder to be designated as Colorado Springs Best Homebuilder by The Gazette for twelve years running, and the Colorado Springs Business Journal for eleven years running — a true testament to the care and commitment Classic Homes shows our home buyers before, during, and after they’ve become members of our communities.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.