Homebuilder Ratings & Reviews

Classic Homes Reviews

572 Homeowner Reviews Completed Aug 2023 - Feb 2025

Overall Satisfaction

4.6
Customers' overall satisfaction
4.6
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, CO, on Feb 20, 2025

We have roofing issues that has not been addressed untill now. We get the impression that we just have to lived with it

2.6
Verified Homeowner
Monument, CO, on Feb 20, 2025

Everyone was very up front on all items and facts, sustained a positive attitude through all of our questions and requests, and followed through on all punch list items without any debates.

4.9
Verified Homeowner
Monument, CO, on Feb 18, 2025

Our experience with Ricky, our warranty rep, has been stellar!

4.9
Verified Homeowner
Colorado Springs, CO, on Feb 16, 2025

Great sales team, easy to work with, they go above and beyond when you need something or have questions. We have worked with Tina, Diane, and Christian with the Classic team before and enjoyed them so much, we built another home with Classic and specifically requested Jamie be our contractor. Jamie makes sure your home is just right, he took excellent care of us! We are happy with the quality, craftsmanship, and follow up after move-in. Highly recommend Classic to all of our friends and family or anyone purchasing in the area.

4.9
Verified Homeowner
Monument, CO, on Feb 14, 2025

The build teams responsiveness. They were fast and fixed things we noticed.

5.0
Verified Homeowner
Colorado Springs, CO, on Feb 12, 2025

Working with Jennifer and Kimberly was a real treat. They kept Claudia and I informed throughout the start to finishing process. Also, all of the construction and follow up service crew was great to work as well since we understand there are ordinary little things that come with a new-build home.

4.9
Verified Homeowner
Colorado Springs, CO, on Feb 10, 2025

The light bulbs that were placed in the house are poor quality and we have had to replace all within a couple of weeks.

5.0
Verified Homeowner
Monument, CO, on Feb 09, 2025

I loved everything about the process. The designer Leigh was knowledgeable about the products offered and gave guidance that was very appreciated. The sales person Paul was compassionate about my needs to find a home as a newly single person. Tony the project manager was top notch and addressed every and all concerns when I had them.

5.0
Verified Homeowner
Colorado Springs, CO, on Feb 08, 2025

Classic Homes knows exactly how to serve customers. Liz with Customer Service handled all our post-close issues quickly and professionally. Even when she's gone, the other Customer Service team members treat me like a valued customer. It's been so easy, I can't imagine buying a home any other way. This whole experience exceeded my expectations and hopes.

5.0
Verified Homeowner
Colorado Springs, CO, on Feb 05, 2025

The sales representatives were amazing and treated us with respect, were congenial, answered all our questions, and truly made the process easy. Each Classic rep was also very responsive, meaning they either answered the phone or got back to us quickly. I would definitely purchase another Classic home based on this very positive experience.

5.0
Verified Homeowner
Colorado Springs, CO, on Feb 04, 2025

The staff at the sales center besides Teresa could be rude and stand offish at times. Additionally, I feel the house was rushed and there are many cosmetic issues with the house. I expected a little more attention to detail with a $600,000 house.

3.7
Verified Homeowner
Monument, CO, on Feb 04, 2025

Everything was well explained along the way!

4.7
Verified Homeowner
Colorado Springs, CO, on Feb 04, 2025

They took really good care of us and meet our needs.

5.0
Verified Homeowner
Colorado Springs, CO, on Feb 03, 2025

Nothing! It was great! I do think they need to put speed bumps up in community though!

5.0
Verified Homeowner
Monument, CO, on Jan 31, 2025

The building process was detailed and easy to track. It was personalized from picking our plan, selecting our options at the design center, and seeing them implemented.

5.0
Verified Homeowner
Monument, CO, on Jan 30, 2025

We built from a distance and Classic was more than flexible and so pleasant to work with. We have built several other times and Classic was by far our best experience. Thank you to the Classic team!

4.9
Verified Homeowner
Monument, CO, on Jan 28, 2025

have submitted two warranty claims and have yet to hear back from the warranty department

3.7
Verified Homeowner
Monument, CO, on Jan 27, 2025

The friendliness of the staff. The pictures and communication each week.

4.9
Verified Homeowner
Colorado Springs, CO, on Jan 25, 2025

Willingness of the staff to help us with any issues that have come up.

5.0
Verified Homeowner
Monument, CO, on Jan 23, 2025

I absolutely love the quality of the home and every employee I have worked with throughout the building, move in and follow up has been exceptional service! Thank you for my beautiful home.

5.0
Verified Homeowner

Builder Profile

Classic Homes logo

Classic Homes is a locally owned Colorado Springs builder and the only builder to have received the Better Business Bureau’s “Excellence in Customer Service” award on three separate occasions and is also the only builder to be designated as Colorado Springs Best Homebuilder by The Gazette for twelve years running, and the Colorado Springs Business Journal for eleven years running — a true testament to the care and commitment Classic Homes shows our home buyers before, during, and after they’ve become members of our communities.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.