Homebuilder Ratings & Reviews

Classic Homes Reviews

1,303 Homeowner Reviews Completed May 2021 - Nov 2022

Overall Satisfaction

4.4
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, CO, on Nov 22, 2022

There is no follow through. Issues are still waiting to be repaired or replaced. Reoccurring water pipe issues with no resolution.

1.2
Verified Homeowner
Colorado Springs, CO, on Nov 20, 2022

Liked rate and lock. Also the large sliding door and view on lot. Disliked tile work and lack of options

4.8
Verified Homeowner
Colorado Springs, CO, on Nov 18, 2022

Always responds promptly and corrects the issue

4.9
Verified Homeowner
Colorado Springs, CO, on Nov 17, 2022

All great

4.7
Verified Homeowner
Colorado Springs, CO, on Nov 17, 2022

[Translated from KO] The house seems to have been built with too much fluff.

3.2
Verified Homeowner
Colorado Springs, CO, on Nov 16, 2022

There would be nothing I would change. As a first time home buyer, the Classic Homes team made me feel at ease and made the entire process easy and enjoyable! I knew exactly what I wanted and they were able to provide all the assistance I needed.

4.9
Verified Homeowner
Colorado Springs, CO, on Nov 14, 2022

Overall, the experience was decent. We are happy with most of the quality of the materials. All of the project managers were helpful during their portion of the building process. We have been disappointed in some of the responses to issues or questions in that the response was, "sorry, we understand your frustration, but this is the way it's going to be." At the design center, our in-person experience was quite fine. We thought we got to see all of the selections which was helpful. However, being able to check the design center choices was XXXXX bersome and we could easily miss things. For example, there was no line item for a laundry sink if you chose not to have one put in. At first, we weren't sure but then later chose to have one put in. We let Stacy, our design center person, know but it did not get on the sheet. When we checked the list after all of the choices were made (and we had corrected a handful of other things), it is almost impossible to remember it because it wasn't even a "NO" on the list. It just didn't even show up on the list. So when it wasn't plumbed in, we asked about it. The response from Stacy was that it was our responsibility to check it. She even stated that she had a question about it in her notes. She didn't confirm with us at any point so didn't include it. Our suggestion would be to include that as a line item and have it say "Yes" or "No" so that it's checkable. It was eventually fixed. Throughout the construction process, there were multiple mistakes that we caught by walking through the house weekly that would have been unfixable if we hadn't been monitoring the progress. In fact, there is one that we couldn't catch that isn't fixable. We chose the hot water recirculation system and it was never plumbed correctly which we would have no idea. The after-construction fix is not equivalent and so we're pretty disappointed with that outcome. There were mistakes in the ordering materials, carpet, and tile. When a window was not installed for some reason, and had to wait, the trades didn't board it up daily like we were told so it ruined some of the drywall that had already been installed. We are very disappointed with the color of the house next door because it is one color code/scheme off ours. We originally picked a different one but before signing, we changed to 126. Our contract was changed but the map was never changed so that the choices available for the next door house were never corrected based on our new code. They chose 127. It is a spec house but after the paint was already completed, we were told the only thing Classic would do is paint the trim next door to try to make it look somewhat different than ours. We chose our lot to be west facing. We were very surprised and upset about the landscapers for the development putting seven trees directly in the sight line from our backyard to Pikes Peak on the side of the small hill behind our house. It is only our lot that is affected. We were originally told that the landscape plan for the developer does not have to specify where all trees go so it's at their discretion. The developer/landscaper for Classic should be able to understand the consequence of tree placement. (Furthermore, it seems unfair to not show tree placement as people chose lots if the homeowners are also required to give detailed landscape plans.) Our lot cost just as much as everyone else along this row but ours is the only affected by 7 trees. Also, we were told it wouldn't really affect our view for another 20 years. We would have chosen a different lot if we knew that was going to happen because it affects our view and potential property value. After getting our relator involved, we've been told that at least some will be moved but so far, nothing has happened. Since closing, communication and support has disappeared. We have been able to work with the warranty people but any issues that still remained at closing have gone unattended.

4.1
Verified Homeowner
Colorado Springs, CO, on Nov 11, 2022

Responsive and has committed to fix all of our valid issues.. Classic Warranty personnel have been great. My concerns are More with initial quality and trades that come to fix issues ..

4.9
Verified Homeowner
Colorado Springs, CO, on Nov 07, 2022

What little problems we have had were fixed quickly. I'm very pleased.

5.0
Verified Homeowner
Colorado Springs, CO, on Nov 05, 2022

We live in Louisiana. Our classic home is a vacation home they were able to keep in touch with us through the whole process was accommodating on our schedule to when we could get up there and answered every single question we had Mrs Kimberly was amazing!

5.0
Verified Homeowner
Colorado Springs, CO, on Nov 05, 2022

I appreciated the ease of communication and the staff's professionalism. All email communications were answered promptly which is critical when purchasing a home.

4.9
Verified Homeowner
Colorado Springs, CO, on Nov 05, 2022

First this was the OUTSTANDING sales team. The entire team was spectacular! Jon, Lisa, Annie, June, Patrick, Paul, and Kyle! Each one of these folks deserves some recognition from Classic Homes!!! Our entire process, from signing our contract, the weekly calls, the pictures from Paul, and all of the updates, was first class! We were indeed involved from step one to the beautiful experience at closing. We can not thank each of you enough for such a wonderful experience!!! Thank you all so very much. I could write pages for each member of this team! A truly wonderful experience!

5.0
Verified Homeowner
Colorado Springs, CO, on Nov 04, 2022

Likes - only a couple of items Dislikes - when scheduled technician arrived earlier and asked to be accommodated to his schedule

4.7
Verified Homeowner
Colorado Springs, CO, on Nov 03, 2022

Not as timely as we would have liked.

4.4
Verified Homeowner
Colorado Springs, CO, on Nov 03, 2022

The team has been great, although some issues not settled from final walk through are still outstanding. The window is not their fault as it was on back order.

4.4
Verified Homeowner
Colorado Springs, CO, on Nov 02, 2022

Everything has been wonderful. I'm glad I made the decision to go with classic homes.

5.0
Verified Homeowner
Colorado Springs, CO, on Nov 02, 2022

The timing has been challenging, but the service so far has been good. The bulk of our warranty repairs have yet to be completed, but our stove hood has been repaired and is working perfectly now.

3.7
Verified Homeowner
Colorado Springs, CO, on Nov 01, 2022

Overall a fantastic purchase- Some of the punch list items were not completed prior to closing so that created a small frustration- Also the lock to our door was not installed following closing. Your team onsite did a fantastic job of rectifying the issues though so still a great experience.

4.7
Verified Homeowner
Colorado Springs, CO, on Nov 01, 2022

We have liked everything

5.0
Verified Homeowner
Colorado Springs, CO, on Nov 01, 2022

Everything was Top Notch!!! Everyone was great, super friendly and always eager to help with whatever we needed

4.9
Verified Homeowner

Builder Profile

Classic Homes is a locally owned Colorado Springs builder and the only builder to have received the Better Business Bureau’s “Excellence in Customer Service” award on three separate occasions and is also the only builder to be designated as Colorado Springs Best Homebuilder by The Gazette for twelve years running, and the Colorado Springs Business Journal for eleven years running — a true testament to the care and commitment Classic Homes shows our home buyers before, during, and after they’ve become members of our communities.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.