Homebuilder Ratings & Reviews

Classic Homes Reviews

602 Homeowner Reviews Completed Jan 2023 - Jul 2024

Overall Satisfaction

4.4
Customers' overall satisfaction
4.5
Customers' willingness to refer our communities to their friends and family

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Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, CO, on Jul 23, 2024

Sales personnel were kind, informative and accommodating. Interior finish work is not up to previous quality of our three previous Classic Homes, painting, damage to walls poor repair, windows dirty before move in, etc

3.8
Verified Homeowner
Colorado Springs, CO, on Jul 22, 2024

The members of the Classic Staff were extremely helpful and in some cases went above and beyond. Still have a few minor things that need to be repaired. I'll be submitting a work order soon. Thank you!

4.7
Verified Homeowner
Colorado Springs, CO, on Jul 22, 2024

overall qua;ity and responsiveness of service team especially Ricky

4.4
Verified Homeowner
Colorado Springs, CO, on Jul 21, 2024

They lack of care with Classic to build a home with the level of expectations that should come with the name Classic...your craftsmanship, is sloppy abd unjustified

2.3
Verified Homeowner
Monument, CO, on Jul 17, 2024

They have been great. Ricky has been awesome helping me correct issues as they come up.

5.0
Verified Homeowner
Monument, CO, on Jul 16, 2024

We purchased a completed spec home. Sales counselors were very low pressure and always made us feel welcomed (vs. being a possible sale/number). Jarod, our super, also took his time during our walk-through and new home orientation. He explained everything in detail, made sure we understood everything about our home and made sure the home was 100% complete prior to close.

5.0
Verified Homeowner
Colorado Springs, CO, on Jul 16, 2024

We enjoyed the process. The sales team was excellent at being patient and being open to questions. We never felt rushed or pressured. They were able to help us find a lot and a home that fit our needs and budget. We have been so happy with the decision. The building process was also very enjoyable. We really liked the photo updates. From start to finish, there is nothing that we disliked about our experience.

4.7
Verified Homeowner
Monument, CO, on Jul 15, 2024

Josh and his team were always helpful and fun to work with. They really cared about making sure we were satisfied with our experience!

5.0
Verified Homeowner
Colorado Springs, CO, on Jul 15, 2024

Finishes not done well. Not one light switch out outlet is level in the entire house. Trim cut at the bottom roughly, just looks bad. Take the time to do a good job, not a half assed one!

3.6
Verified Homeowner
Colorado Springs, CO, on Jul 12, 2024

There are couple big issues with electrical , careless connections. And pluming issues, rather than than everything is beautiful,

4.2
Verified Homeowner
Monument, CO, on Jul 12, 2024

Process was smooth, but some fixes took a while to complete. Some communication was really slow for setting up some services

4.3
Verified Homeowner
Colorado Springs, CO, on Jul 12, 2024

The process was great with Classic and would recommend Classic to friends and family. Cara Thurman was awesome through the whole process and was a joy to work with.

4.9
Verified Homeowner
Monument, CO, on Jul 12, 2024

I liked the weekly updates, the timely and fast responses to questions.

4.9
Verified Homeowner
Colorado Springs, CO, on Jul 12, 2024

All was seemless

5.0
Verified Homeowner
Colorado Springs, CO, on Jul 09, 2024

Classic Homes really worked with my family, getting into the house of my dreams.

4.7
Verified Homeowner
Colorado Springs, CO, on Jul 06, 2024

Everything's been incredibly smooth - from shopping to move in, we've been impressed with Classics level of professionalism and follow through. We're new to the area and our first relocation in 30 years, and couldn't be happier with our selection.

5.0
Verified Homeowner
Colorado Springs, CO, on Jul 03, 2024

Good value

4.0
Verified Homeowner
Monument, CO, on Jun 25, 2024

Liked communication frequency, updates, thorough walkthroughs. Could improve communicating when Classic could not meet specific requests

5.0
Verified Homeowner
Colorado Springs, CO, on Jun 24, 2024

It was a positive experience start to finish. I give them A++ on every phase

5.0
Verified Homeowner
Monument, CO, on Jun 19, 2024

Classic staff kept me up to date at every phase. Returned calls promptly. Kind and supportive. All deadlines maintained. Lovely overall from start to finish...and after!

5.0
Verified Homeowner

Builder Profile

Classic Homes logo

Classic Homes is a locally owned Colorado Springs builder and the only builder to have received the Better Business Bureau’s “Excellence in Customer Service” award on three separate occasions and is also the only builder to be designated as Colorado Springs Best Homebuilder by The Gazette for twelve years running, and the Colorado Springs Business Journal for eleven years running — a true testament to the care and commitment Classic Homes shows our home buyers before, during, and after they’ve become members of our communities.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.