Homebuilder Ratings & Reviews

Classic Homes Reviews

604 Homeowner Reviews Completed Dec 2023 - Jun 2025

Overall Satisfaction

4.6
Customers' overall satisfaction
4.6
Customers' willingness to refer our communities to their friends and family

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Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, CO, on Jun 13, 2025

I very much appreciated the sales representative, her expertise, and knowledge on all aspects revolving around the sale of the property, HOA, and post sale experience.

5.0
Verified Homeowner
Colorado Springs, CO, on Jun 13, 2025

I love how easy it is to get in touch with the Classic maintenance team, they are super friendly and responsive.

5.0
Verified Homeowner
Colorado Springs, CO, on Jun 12, 2025

No issues come to mind.

4.5
Verified Homeowner
Colorado Springs, CO, on Jun 12, 2025

The office staff is amazing and Jarrod, who was the lead on the build and checked in every Friday was great! The design studio appointments went really well, but communication in between appointments was not as efficient as I would have hoped for at times. There were some things that felt rushed with the design process as some things take a lot of time and appointment times are limited. I was disappointed that the can lights at our entry are on the same switch as the coach lights and there was absolutely no flexibility in changing that.

4.8
Verified Homeowner
Colorado Springs, CO, on Jun 10, 2025

When the water main broke coming in to our house, Ricky was exceptionally responsive and worked with the company that repaired the line, the city, and the landscaper to put everything back as though nothing happened. Despite the mess, Classic Homes delivered.

4.9
Verified Homeowner
Colorado Springs, CO, on Jun 06, 2025

Very friendly staff in the office! We were treated very well, and they definitely made sure our needs and questions were met and answered.

5.0
Verified Homeowner
Monument, CO, on Jun 04, 2025

Out total experience was exceptional. We have built with Classic in the past and why we chose to do it again. Everyone is extremely friendly and efficient at their job which made the process much stress free and enjoyable. I would totally build with them again but hopefully this is our forever home!

5.0
Verified Homeowner
Colorado Springs, CO, on Jun 01, 2025

I was highly impressed with the sales people. They were very knowledgeable, responsive, and friendly. I also liked the way they emailed pictures of the house every week during construction. The builders were also competent and resolved any issues that arose. I loved my experience with my designer at the the design center. And closing was made so easy for me. They made me feel like a VIP.

5.0
Verified Homeowner
Monument, CO, on Jun 01, 2025

I’ve had a Classic homes in the past. And I really like the company and they treat their clients well. I really love my house.

5.0
Verified Homeowner
Colorado Springs, CO, on Jun 01, 2025

When we first moved in it was easy to get the few issues resolved. Now after 9 months there are long delays for service forcing us to pay for repairs ourselves. Now we are having issues with the soil next to our house not being tamped down well enough and settling more than 8 inches, consequently causing a break in the sprinkler line at the elbow joint, shooting out water for more than 8 hours before it was descovered!

2.6
Verified Homeowner
Colorado Springs, CO, on May 31, 2025

Our sales and design teams were very supportive during the purchase and building of our home. However, once the paperwork was signed and the house was closed on, it has been difficult to get Classic to address issues with the home. Ultimately, most everything has been addressed to our satisfaction, but it required a great deal of pushback on our part to have everything accomplished sufficiently.

3.2
Verified Homeowner
Colorado Springs, CO, on May 26, 2025

This was our third home build experience and Classic Homes stands out as the best builder. The sales team (Cara, Theresa, and June) made us feel like a truly valued customer and was always ready to help us and or advocate for us. Bob Kennedy was an outstanding build leader who was always ready to help us as well. Bob was amazingly tenacious to deliver the best build quality. We truly had an outstanding experience and the best part is we love this house -which has become our home. We are very grateful for the Classic team that helped us build our new home.

5.0
Verified Homeowner
Monument, CO, on May 26, 2025

Everyone very responsive to questions and concerns.

5.0
Verified Homeowner
Colorado Springs, CO, on May 20, 2025

The only experience with Classic Homes that I did not like had to do with warranty registration. As the buyer, it was left up to me to get model numbers and serial numbers of all appliances and all equipment in the crawl space. The numbers for the kitchen appliances were easy to find. The numbers for the equipment in the crawl space is difficult. I still don’t have the model numbers and serial numbers for the equipment in the crawl space, and therefore the equipment has not been registered. All of this should have been given to me by the installers. At the time of installation, that would have been the time to record all necessary information for registration purposes. I hope you can change this for future home buyers.

5.0
Verified Homeowner
Colorado Springs, CO, on May 19, 2025

Superintendent weekly updates and photos from sales team were a huge plus. The progress from time of contract to start of excavation seemed to lag longer than expected, but once the foundation was installed the finish of the house went very fast and smooth.

4.9
Verified Homeowner
Monument, CO, on May 15, 2025

Overall I am very happy with my Classic Home. However the Kitchenaid microwave that came with my upgrade kitchen is the worst microwave I have ever had! It doesn't thaw, it barely cooks, it is a frustration to use. I have made a warranty contact to Classic about it, but nothing was done. I want to get rid o it! Help please!

4.9
Verified Homeowner
Colorado Springs, CO, on May 12, 2025

Classic responded relatively quickly to some minor repair requests we submitted. We are starting to see some more issues with the build quality to longer we are in the house including the garage doors not sealing well, the grading causing some drainage issues and creaking in the floor.

4.3
Verified Homeowner
Colorado Springs, CO, on May 12, 2025

Our favorite part was the design Studio with Jessica. Our least favorite part was the initial contract. There are a lot of instances that felt rushed through or were not explained to understanding.

4.1
Verified Homeowner
Monument, CO, on May 12, 2025

Friendly and knowledgeable employees who absolutely care. I love my home.

5.0
Verified Homeowner
Monument, CO, on May 10, 2025

The team was responsive and easy to work with, making the process smooth. I appreciated the attention to detail throughout the home.

4.4
Verified Homeowner

Builder Profile

Classic Homes logo

Classic Homes is a locally owned Colorado Springs builder and the only builder to have received the Better Business Bureau’s “Excellence in Customer Service” award on three separate occasions and is also the only builder to be designated as Colorado Springs Best Homebuilder by The Gazette for twelve years running, and the Colorado Springs Business Journal for eleven years running — a true testament to the care and commitment Classic Homes shows our home buyers before, during, and after they’ve become members of our communities.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.