Homebuilder Ratings & Reviews

Classic Homes Reviews

552 Homeowner Reviews Completed Jun 2023 - Dec 2024

Overall Satisfaction

4.5
Customers' overall satisfaction
4.6
Customers' willingness to refer our communities to their friends and family

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Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, CO, on Dec 18, 2024

I enjoyed the consistent weekly updates on the status of the construction. Having had a bad experience with another builder, the transparency and communication provided by Classic was refreshing. Additionally, everyone we worked with was very thorough and made sure any questions we had were addressed quickly.

4.8
Verified Homeowner
Monument, CO, on Dec 16, 2024

Like - consistent communication, the staff at the sales office when over an beyond to keep us engaged with the build Dislike - to say the sales team element felt like they went over and beyond, I can not say the say about the final days before close and then post close. The house wasnt the cleanest when we moved in and felt like a check box with the warranty reps. Team on site was amazing, team from the head/back office wasnt as great.

4.6
Verified Homeowner
Monument, CO, on Dec 15, 2024

We liked the weekly updates with pictures, we loved working with Tony, we appreciated the option of coming every Sunday We did not dislike anything

4.9
Verified Homeowner
Colorado Springs, CO, on Dec 11, 2024

When a drug addict broke into our new home, we were left to deal with the aftermath — finding her belongings, managing the police situation, and coping with the trauma. This experience caused significant fear and emotional distress, leaving me with PTSD and the constant anxiety of living in a home that had been targeted and violated. There were also delays due to two separate meth tests, which pushed back our closing and move-in date. Classic was generous by arranging a hotel stay and covering storage fees, thankfully, those accommodations were not needed in the end. However, I felt that the company didn’t fully address the emotional toll this experience took on us. While they were responsive with the logistics of the move-in process, I believe more could have been done to ease the stress, fear, and emotional chaos we experienced due to security oversights in the home. Here are a few recommendations for Classic to master quality customer service and satisfaction: I would recommend that Classic consider offering emotional support services, such as one or two counseling sessions, to help customers process traumatic events like this. Offering some form of compensation for the emotional distress caused by the break-in would go a long way in showing a deeper level of care and commitment to customer well-being. I also recommend that Classic share the steps they’re taking to improve security protocols and quality checks, so future buyers feel reassured that something like this won’t happen again. As a goodwill gesture, Classic could consider offering additional value to their customers, such as upgrades to appliances, landscaping, or other home improvements that homeowners would appreciate. Furthermore, offering future discounts on upgrades, services, or even a maintenance package would demonstrate that the company is committed to long-term customer satisfaction and ensuring a positive experience beyond just the initial sale. Any of these gestures would have helped conclude the entire experience on a positive note, making me feel truly valued and reassured that we were well taken care of throughout this challenging situation. Aside from that incident, my overall experience as a first-time homebuyer was very positive. Teresa, June, and Mac were all friendly, professional, and a pleasure to work with. The entire Classic team was well-organized, professional, and truly accommodating throughout the entire buying process.

4.8
Verified Homeowner
Colorado Springs, CO, on Dec 11, 2024

From sales to close Classic homes was a class act! My only regret was not using your preferred lender and using Chase Bank. Chase made our close stressful on us and your team. You guys were amazing!

4.8
Verified Homeowner
Colorado Springs, CO, on Dec 11, 2024

A few things were not covered during the building of my home that would have swayed the lot I selected and building selections I decided to opt out of would have been kept had I known this information.

4.9
Verified Homeowner
Monument, CO, on Dec 11, 2024

Classic communicates with the buyer throughout the purchase and construction processes. I always was kept up with what was happening and what was going on.

5.0
Verified Homeowner
Colorado Springs, CO, on Dec 10, 2024

It was a great experience. Communication stayed high throughout.

4.9
Verified Homeowner
Colorado Springs, CO, on Dec 09, 2024

The process of building with Classic was so easy. We even went through if from across the country! The office staff and the building manager were incredibly responsive. Our home is well built and we absolutely love the neighborhood. Couldn't be happier!

4.5
Verified Homeowner
Colorado Springs, CO, on Dec 08, 2024

The master bath toilet room closet is a terrible design. It was only told to us after the fact that someone changed the layout to make it more accessible. Never told that this could be an option. Sales people were extremely friendly and helpful. Same with warranty services.

4.4
Verified Homeowner
Monument, CO, on Dec 07, 2024

Great home buying experience and the quality has been great!

4.7
Verified Homeowner
Monument, CO, on Dec 06, 2024

I loved working with the classic employees. From start to finish they always had the right answers and treated us right.

4.9
Verified Homeowner
Colorado Springs, CO, on Nov 29, 2024

Bad build, too quick to get the homes up, not concerned with the quality

1.7
Verified Homeowner
Colorado Springs, CO, on Nov 24, 2024

Our super, David, did an excellent job getting his items finished and handling his punchlist. Kent on the other hand for warranty was routinely disorganized, telling us trades were scheduled for specific days and being ahead or behind one day, or having trades show up with no warning at all (fortunately on the occasions we know of we were home). On the latest group of submissions for warranty the soonest he could get out was a month and a half--which having worked in homebuilding before we appreciate being busy, however that far out just to see some of the issues is a stretch. We would recommend looking into Kent's time management and organization.

2.7
Verified Homeowner
Monument, CO, on Nov 22, 2024

response to reported problems q

4.6
Verified Homeowner
Monument, CO, on Nov 22, 2024

We appreciate the constant interaction, and prompt response to our heat vent issue. We also appreciate that someone is coming to fix most of what we've noted. OTOH, perhaps a couple of options should have been stressed more. There are a lot of decisions to make when building a home, but the need for gutter heaters means outlets under the eaves should probably be standard, or at least why you'd want them for reasons other than decorating should be emphasized. The garage is surprisingly narrow, also.

4.9
Verified Homeowner
Colorado Springs, CO, on Nov 20, 2024

I like how helpful the classic home personal are. They are so knowledgeable and willing to share their expertise. I felt like "they have our back".

5.0
Verified Homeowner
Colorado Springs, CO, on Nov 19, 2024

Classic Homes Survey John was our go-to point-of-contact during the construction process and final walk-through. He was an endless fount of knowledge and identified faults for corrective action that we as new homeowners might never have noticed. Walking through the completed garage on one occasion, John noticed a section of concrete that showed evidence of freezing. On our next visit a few days later, that section had been replaced. On another occasion during the pre-drywall inspection, John noticed the awkward placement of the entry way light switches for the kitchen. The switches were placed far back into the entry way instead of near the kitchen entry. Left uncorrected, this misplacement, set into drywall, would have been most obvious and probably most irritating. John also corrected an out of plumb section of wall tiles in the main bath that became very obvious once the glass shower doors were installed. The out of plumb tiles left an excessive gap between the shower glass and the tiles. Thus, a potential leaky shower was averted. Thanks, John. Another fix that John made is covered in #10 below. James has been an excellent representative for Classic Homes and exceedingly pleasant, patient and understanding of this homeowner's frequent Service Requests - always responding with the appropriate cadre of trades people. Our interactions with the office - Teresa, June and Christopher have been exceedingly pleasant, professional and most helpful before, during and after the new home buying process. They have interacted with my wife and I at a level above and beyond our expectations. I think your customer care program must be one of, if not, the best in the business. I have heard and read stories of other builders ignoring customer concerns after the sale, but not so with Classic Homes. This has been another very pleasant surprise that I have certainly tested to the limit. I have used your Service Request site extensively -- to the point of being a royal $%#*. I can attest to the excellent response to my numerous Service Requests. Dislikes: 1. Roof Shingles: Starting at the top of my list and the most prominent is the dark, broiling, heat-absorbing black roof shingles. I understand the dark roof color is driven by aesthetics/curb appeal of contrasting/complimentary body colors, as well as costs, however.... Suggested Action: Are there no color pallet choices for a home's exterior that would compliment a lighter, cooler shade of roof shingles? 2. Medicine Cabinets: The absurdly shallow and optional medicine cabinets and the door arc that has no limit until the cabinet door handle strikes the mirror. Corrective Action: Always hold the door with one hand and reach with the other. 3. Shower Windows: Clear-story windows in a glass enclosed shower directly opposite the tall vanity mirror and adjacent to our neighbor's same two clear-story bathroom windows and vanity mirror. Corrective Action: Applied opaque film over windows. 4. Planet Granite: FYI: Years ago in our previous home, we had a new granite counter top installed by Planet Granite. They laser measured the space. When the granite counter top arrived, the long end was not cut to a 90 degree angle, so it did not fit against the refrigerator. They had to bring in a hand grinder and square the end to make it fit the space. a. Fast forward to 2023-24 and this Valencia Ave. home and the master bath granite counter top: The two pre-drilled faucet holes appear to be 1/4" off from each other. The left faucet is 1" from the backsplash while the right faucet is 3/4" from the backsplash. This 1/4" difference makes it difficult (per Service Request) to work the plunger on this poorly designed idea (Fault: Moen) of placing the plunger rod behind the faucet, especially when the installers do not account for the depth of the back splash that they have cut and installed and then apparently incorrectly pre-drilled one of the faucet holes. In fairness, perhaps the holes were drilled the same distance from the edge, but the counter's long edges were not square and they had to compensate for the visible front edge. End result is the same. Corrective Action: James made some adjustments under the sink, but I may introduce a forward bend to the rod eventually, unless I can find a more functional replacement. In our present basement bathroom, the faucet has a full 1" spacing from the backsplash and relatively easy to operate. The upstairs guest bathroom is less than 1" but still easier to operate than the main bath faucet. b. Our new granite counters were ordered with the special sealer treatment that is supposed to be good for years - we thought this meant no water spots - yet the counters still stain rapidly from water. We thought the purpose of this special sealer was to prevent stains. Corrective Action: If Planet Granite applied the long-term sealer, then we need to be educated on what to expect from this much-touted, longer-lasting sealer, if not stain-free counters. 5. Moen Faucets: a. On the subject of faucets, is what I call the so-called, "knock-off," foreign-made aerators (Fault: Moen) which do not aerate. Currently, you can not run water into any sink without it splashing up onto the counters. Having used genuine, round, screw-in type aerators, I know how effective they can be in preventing water splashing everywhere. b. On one Service Request visit with James, I raised the question of no aerators in the faucets because of the constant need to wipe up splashes on the granite. He said that there were "aerators" installed in the faucets as he pulled one out of the end of the faucet. Like the current faulty design of the Moen faucets, is their apparent knock-off, imitation aerators that do not aerate. Definitely a dislike. Corrective Action: Unlikely. My Kingdom for a genuine, American-made aerator. 6. Hot Water: a. It takes up to 60 seconds before hot water arrives at the kitchen faucet in the morning and almost as long during the day when the faucet is idle for a period of time. Corrective Action: Relocate the kitchen to the basement. 7. Window Sill Package: a. In the design center we mistakenly did not ask what the window sill "package" included. It did not include the three clear-story windows in the dining room or bedroom. They are left in a rough texture like the walls. Dusting is a problem. Corrective Action: Use a soft vacuum attachment. Skip the dusting. This too was addressed by James and an additional coating of paint was applied. 8. MDF: a. Painted MDF shelves have a very rough texture in pantry and closets. Corrective action: Shelf paper applied in pantry and taped to bottom of shelf. I suppose the rough texture is a by-product of the MDF that even furniture paint could not remedy. 9. Garage Door: a. Garage door made violent bangs, rattles and squeaks when operated. I was told that this is a common complaint in these homes. After writing a service request, James had the installing company visit and they oiled the hinges and re-aligned one track. It's still not quiet, but an improvement. The tech suggested that the small H/P opener motor may contribute to the noise. (?) b. In the process of finding a part/serial number to register the door opener, I noticed an accumulation of dirt, dust and grime on top of the opener. It looks like the opener was sitting on a shelf for some time, sans box, and perhaps even had some prior use. Corrective Action: None, really. Having replaced a functional 20+ year-old door and motor that was quiet as a whisper last year at our previous home with an obnoxiously loud new door, I can only imagine that the low quality of foreign parts in subsequent replacement doors will remain the same, if not worsen. The newer, louder door at our previous home was still not as ear-piercingly loud as this new-build door. Did I say "worsen?" 10. Concrete Voids: a. On a walk-through with John, I noticed two horizontal voids in the garage foundation (house side) one approx 14"x4" and another one approx. 8"x4. Note: Construction was over the winter months. Corrective Action: Upon request, John filled in the voids with new concrete. 11. Foundation Cracks: a. Before the insulation was applied in the mechanical room foundation, there was a crack in the concrete that started near the top of the east wall near the corner with the south wall and traveled downward and across the south wall and through the newly installed framing and into the great room closet, terminating at about 12"-18" into the closet space. John said there was an engineering report in an email that he sent me stating that the crack was a surface or superficial crack and not structural. Corrective Action: None. 12. Patio Cracks: a. Another Service Report involved a small crack in the patio concrete. The initial southbound crack was a hair-line crack that began at the north edge of the patio and stopped at the first expansion joint. The crack has since migrated beyond the joint into the center of the patio. And a similar northbound crack was seen progressing on the south side of the patio as if to meet up with the southbound crack. James viewed the initial crack and said it did not qualify for warranty work at that point. Corrective Action: None. Cracks are not wide enough to warrant action at this time. Not wanting to hide the potential widening cracks, I did not apply the Sitka caulking yet. 13. Sidewalk/Entryway Gaps: a. This next item was not a Service Request. This involved the front side walk, entryway and steps and the patio concrete where it abuts the building and patio support columns. Gaps have appeared in the sidewalk and entryway concrete abutting the house and garage, as well as, a crack at the bottom of one entryway step that could allow water intrusion. Corrective Actions: I have Sitka caulked all visible gaps and crack along the front sidewalk and entryway and around the patio where the concrete abuts the house, as well as, around the gaps in the patio support columns. 14. Structure: a. This last item is considered structural according to James and was written as a Service Request. This defect concerns the floor in the dining, living room and kitchen. The most obvious elevation change is the 1/4" dip in the floor approximately in line with the living room wall corner near the sliding door opening. The dip is shallower as it extends outward toward the kitchen. James and a construction supervisor inspected the basement ceiling just below this area, as well, and discovered an irregularity where the ceiling and wall meet. Corrective Action: Since this is considered structural James advised me that I have 8 years to correct this warranty-covered structural defect. However, according to the construction expert, the fix would require extensive deconstruction inside and out with the foundation to include the basement ceiling below the defect area. Given such an extreme disruption and deconstruction, I have delayed proceeding with remedial action, keeping in mind that once this neighborhood is completed this particular construction expertise will disperse to the winds, if not altogether, disappear. Action pending.

5.0
Verified Homeowner
Colorado Springs, CO, on Nov 18, 2024

The warranty experience has been great, my biggest complaint is the number of times we have had to use it in the first 6 months of completing the house on things that were not able to be seen during the final walkthrough.

4.9
Verified Homeowner
Colorado Springs, CO, on Nov 17, 2024

I received proper communication initially when moving into my home when it came to the warranty. There was good communication, transparency, etc. Now I’ve had a single claim in for over 2 months 6 months in to my purchase, and now a list of things I need to address with you is 20+ items long. It’s crazy you can sell a half a million dollar asset and operate like this.

4.1
Verified Homeowner

Builder Profile

Classic Homes logo

Classic Homes is a locally owned Colorado Springs builder and the only builder to have received the Better Business Bureau’s “Excellence in Customer Service” award on three separate occasions and is also the only builder to be designated as Colorado Springs Best Homebuilder by The Gazette for twelve years running, and the Colorado Springs Business Journal for eleven years running — a true testament to the care and commitment Classic Homes shows our home buyers before, during, and after they’ve become members of our communities.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

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In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

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