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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, on Aug 20, 2025
classic has great customer service, but the quailiy of the building particulary the plumbing has been an ongoing issue
Colorado Springs, CO, on May 11, 2026
Tory was fantastic and so was the sales team! I had no complaints.
Colorado Springs, on Sep 19, 2026
Everything was great from the sales lady ( teresa ) to the warranty people
Colorado Springs, on Mar 11, 2025
Lots of warranty issues and defects with home. Long time to resolve and repeat unsatisfactory service for repair.
Colorado Springs, CO, on Jan 11, 2026
We were so happy with the product and new build we purchased last year, that we purchased the same style in December. After we can afford another down payment, we want to buy a third one.
Colorado Springs, CO, on Dec 11, 2024
When a drug addict broke into our new home, we were left to deal with the aftermath — finding her belongings, managing the police situation, and coping with the trauma. This experience caused significant fear and emotional distress, leaving me with PTSD and the constant anxiety of living in a home that had been targeted and violated. There were also delays due to two separate meth tests, which pushed back our closing and move-in date. Classic was generous by arranging a hotel stay and covering storage fees, thankfully, those accommodations were not needed in the end. However, I felt that the company didn’t fully address the emotional toll this experience took on us. While they were responsive with the logistics of the move-in process, I believe more could have been done to ease the stress, fear, and emotional chaos we experienced due to security oversights in the home. Here are a few recommendations for Classic to master quality customer service and satisfaction: I would recommend that Classic consider offering emotional support services, such as one or two counseling sessions, to help customers process traumatic events like this. Offering some form of compensation for the emotional distress caused by the break-in would go a long way in showing a deeper level of care and commitment to customer well-being. I also recommend that Classic share the steps they’re taking to improve security protocols and quality checks, so future buyers feel reassured that something like this won’t happen again. As a goodwill gesture, Classic could consider offering additional value to their customers, such as upgrades to appliances, landscaping, or other home improvements that homeowners would appreciate. Furthermore, offering future discounts on upgrades, services, or even a maintenance package would demonstrate that the company is committed to long-term customer satisfaction and ensuring a positive experience beyond just the initial sale. Any of these gestures would have helped conclude the entire experience on a positive note, making me feel truly valued and reassured that we were well taken care of throughout this challenging situation. Aside from that incident, my overall experience as a first-time homebuyer was very positive. Teresa, June, and Mac were all friendly, professional, and a pleasure to work with. The entire Classic team was well-organized, professional, and truly accommodating throughout the entire buying process.
Colorado Springs, on Feb 04, 2025
The staff at the sales center besides Teresa could be rude and stand offish at times. Additionally, I feel the house was rushed and there are many cosmetic issues with the house. I expected a little more attention to detail with a $600,000 house.
Colorado Springs, on Jun 13, 2025
I love how easy it is to get in touch with the Classic maintenance team, they are super friendly and responsive.
Colorado Springs, CO, on Nov 15, 2024
I have had a number of major system failures with the first 60days of owning my home a major sewer backup which resulted in shut all over my bathroom due to construction debris in my pipes which they said they scoped. Now a no functional water heater they i am being directed to coordinate myself as a manufacturer problem. Major clogs in water pipes due to construction debris clogging fixtures
Colorado Springs, on Jan 21, 2025
I liked how easy and seamless it was to purchase my house. All issues have been resolved promptly.
Colorado Springs, CO, on Nov 10, 2024
Classic has process, personnel, and follow-through. I had high awareness about where I was in the purchase process and I had high confidence that any concerns, questions, or changes would be addressed.
Colorado Springs, on Jan 01, 2025
Extremely responsive and they accompany any contractor that comes to the house
Colorado Springs, CO, on Sep 20, 2024
This was our first home purchase and it was honestly so easy, everything went smoothly and quickly. Made our first time home buying experience a great one!
Colorado Springs, on Jan 01, 2025
I’ve really appreciated the efficiency and professionalism of the warranty service/customer care team. The process has been straightforward, and the representatives have been helpful and responsive, which made resolving my concerns much easier. It’s clear that customer satisfaction is a priority, and that’s been a positive experience overall!
Colorado Springs, CO, on Sep 12, 2024
We purchased from out of state, and the communication was excellent. The weekly calls and photos helped. When we traveled to close in person, the experience with everyone, especially Mac, was great.
Colorado Springs, CO, on Sep 05, 2024
The regular ongoing contact and transparency through the build process. Friendly sales staff and construction manager.
Colorado Springs, CO, on Aug 15, 2024
Rating: ????? My experience with Classic Homes has been nothing short of exceptional. From the very beginning of the new build process, they set themselves apart by personalizing the experience at every step. It’s clear that they take immense pride in their work and genuinely care about creating a home that meets your specific needs and desires. The journey started with thorough and transparent communication. The periodic check-ins from the builder (Mac) or their representative were not only informative but also reassuring. These meetings ensured that I was always in the loop about the progress and any upcoming stages of construction. At no point did I feel overwhelmed or frustrated; instead, their team was consistently eager to help and address any questions or concerns I had. One of the standout aspects of Classic Homes is their customization shop. This unique feature allows you to see and interact with all the potential materials and finishes for your home. It was incredibly helpful to visualize how everything would come together and make informed decisions with the guidance of their knowledgeable staff. The ability to touch, feel, and compare options in person made the customization process seamless and enjoyable. Throughout the build, Classic Homes maintained rigorous quality control measures. The periodic inspections were thorough, ensuring that every detail was up to standard. This commitment to excellence gave me complete confidence that my home was being constructed with the highest level of craftsmanship. In the end, Classic Homes honored every word and promise they made from the outset. Their transparency, willingness to help, and dedication to customer satisfaction made what could have been a stressful process into a truly positive and rewarding experience. I wholeheartedly recommend Classic Homes to anyone considering building a new home—they truly make your vision their priority.
Colorado Springs, CO, on Aug 14, 2024
The sales team and project manager far surpassed my expectations. They were always professional and a pleasure to work with. The constant and consistent updates were very appreciated as I was not in the area for the build. This is my second classic home and would recommend them to anyone. That being said I was a little disappointed in the quality of work on this house in comparison to the first. There are small things throughout the house mainly with finishing touches that appear to be cover up or patch work.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, CO, on May 11, 2026
Tory was fantastic and so was the sales team! I had no complaints.
Colorado Springs, CO, on Jan 11, 2026
We were so happy with the product and new build we purchased last year, that we purchased the same style in December. After we can afford another down payment, we want to buy a third one.
Colorado Springs, CO, on Dec 11, 2024
When a drug addict broke into our new home, we were left to deal with the aftermath — finding her belongings, managing the police situation, and coping with the trauma. This experience caused significant fear and emotional distress, leaving me with PTSD and the constant anxiety of living in a home that had been targeted and violated. There were also delays due to two separate meth tests, which pushed back our closing and move-in date. Classic was generous by arranging a hotel stay and covering storage fees, thankfully, those accommodations were not needed in the end. However, I felt that the company didn’t fully address the emotional toll this experience took on us. While they were responsive with the logistics of the move-in process, I believe more could have been done to ease the stress, fear, and emotional chaos we experienced due to security oversights in the home. Here are a few recommendations for Classic to master quality customer service and satisfaction: I would recommend that Classic consider offering emotional support services, such as one or two counseling sessions, to help customers process traumatic events like this. Offering some form of compensation for the emotional distress caused by the break-in would go a long way in showing a deeper level of care and commitment to customer well-being. I also recommend that Classic share the steps they’re taking to improve security protocols and quality checks, so future buyers feel reassured that something like this won’t happen again. As a goodwill gesture, Classic could consider offering additional value to their customers, such as upgrades to appliances, landscaping, or other home improvements that homeowners would appreciate. Furthermore, offering future discounts on upgrades, services, or even a maintenance package would demonstrate that the company is committed to long-term customer satisfaction and ensuring a positive experience beyond just the initial sale. Any of these gestures would have helped conclude the entire experience on a positive note, making me feel truly valued and reassured that we were well taken care of throughout this challenging situation. Aside from that incident, my overall experience as a first-time homebuyer was very positive. Teresa, June, and Mac were all friendly, professional, and a pleasure to work with. The entire Classic team was well-organized, professional, and truly accommodating throughout the entire buying process.
Colorado Springs, CO, on Nov 15, 2024
I have had a number of major system failures with the first 60days of owning my home a major sewer backup which resulted in shut all over my bathroom due to construction debris in my pipes which they said they scoped. Now a no functional water heater they i am being directed to coordinate myself as a manufacturer problem. Major clogs in water pipes due to construction debris clogging fixtures
Colorado Springs, CO, on Nov 10, 2024
Classic has process, personnel, and follow-through. I had high awareness about where I was in the purchase process and I had high confidence that any concerns, questions, or changes would be addressed.
Colorado Springs, CO, on Sep 20, 2024
This was our first home purchase and it was honestly so easy, everything went smoothly and quickly. Made our first time home buying experience a great one!
Colorado Springs, CO, on Sep 12, 2024
We purchased from out of state, and the communication was excellent. The weekly calls and photos helped. When we traveled to close in person, the experience with everyone, especially Mac, was great.
Colorado Springs, CO, on Sep 05, 2024
The regular ongoing contact and transparency through the build process. Friendly sales staff and construction manager.
Colorado Springs, CO, on Aug 15, 2024
Rating: ????? My experience with Classic Homes has been nothing short of exceptional. From the very beginning of the new build process, they set themselves apart by personalizing the experience at every step. It’s clear that they take immense pride in their work and genuinely care about creating a home that meets your specific needs and desires. The journey started with thorough and transparent communication. The periodic check-ins from the builder (Mac) or their representative were not only informative but also reassuring. These meetings ensured that I was always in the loop about the progress and any upcoming stages of construction. At no point did I feel overwhelmed or frustrated; instead, their team was consistently eager to help and address any questions or concerns I had. One of the standout aspects of Classic Homes is their customization shop. This unique feature allows you to see and interact with all the potential materials and finishes for your home. It was incredibly helpful to visualize how everything would come together and make informed decisions with the guidance of their knowledgeable staff. The ability to touch, feel, and compare options in person made the customization process seamless and enjoyable. Throughout the build, Classic Homes maintained rigorous quality control measures. The periodic inspections were thorough, ensuring that every detail was up to standard. This commitment to excellence gave me complete confidence that my home was being constructed with the highest level of craftsmanship. In the end, Classic Homes honored every word and promise they made from the outset. Their transparency, willingness to help, and dedication to customer satisfaction made what could have been a stressful process into a truly positive and rewarding experience. I wholeheartedly recommend Classic Homes to anyone considering building a new home—they truly make your vision their priority.
Colorado Springs, CO, on Aug 14, 2024
The sales team and project manager far surpassed my expectations. They were always professional and a pleasure to work with. The constant and consistent updates were very appreciated as I was not in the area for the build. This is my second classic home and would recommend them to anyone. That being said I was a little disappointed in the quality of work on this house in comparison to the first. There are small things throughout the house mainly with finishing touches that appear to be cover up or patch work.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, on Sep 19, 2026
Everything was great from the sales lady ( teresa ) to the warranty people
Colorado Springs, on Mar 11, 2025
Lots of warranty issues and defects with home. Long time to resolve and repeat unsatisfactory service for repair.
Colorado Springs, on Feb 04, 2025
The staff at the sales center besides Teresa could be rude and stand offish at times. Additionally, I feel the house was rushed and there are many cosmetic issues with the house. I expected a little more attention to detail with a $600,000 house.
Colorado Springs, on Jan 21, 2025
I liked how easy and seamless it was to purchase my house. All issues have been resolved promptly.
Colorado Springs, on Jan 01, 2025
Extremely responsive and they accompany any contractor that comes to the house
Colorado Springs, on Jan 01, 2025
I’ve really appreciated the efficiency and professionalism of the warranty service/customer care team. The process has been straightforward, and the representatives have been helpful and responsive, which made resolving my concerns much easier. It’s clear that customer satisfaction is a priority, and that’s been a positive experience overall!
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, on Aug 20, 2025
classic has great customer service, but the quailiy of the building particulary the plumbing has been an ongoing issue