Top Homebuilder Ratings & Reviews

Classic Homes

Greenways ADU (cos-GWA)

10 Homeowner Reviews Completed Aug 2024 - Dec 2024

Classic Homes

Overall Satisfaction

4.6
Customers' overall satisfaction
4.3
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.9

Home Personalization Experience

4.6

Construction Experience

4.7

Customer Care Experience

4.9

Home Readiness

4.7

Installation & Workmanship

4.5

Community Profile

Classic Homes logo
Classic Homes is a locally owned Colorado Springs builder and the only builder to have received the Better Business Bureau’s “Excellence in Customer Service” award on three separate occasions and is also the only builder to be designated as Colorado Springs Best Homebuilder by The Gazette for twelve years running, and the Colorado Springs Business Journal for eleven years running — a true testament to the care and commitment Classic Homes shows our home buyers before, during, and after they’ve become members of our communities.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, CO, on Dec 11, 2024

When a drug addict broke into our new home, we were left to deal with the aftermath — finding her belongings, managing the police situation, and coping with the trauma. This experience caused significant fear and emotional distress, leaving me with PTSD and the constant anxiety of living in a home that had been targeted and violated. There were also delays due to two separate meth tests, which pushed back our closing and move-in date. Classic was generous by arranging a hotel stay and covering storage fees, thankfully, those accommodations were not needed in the end. However, I felt that the company didn’t fully address the emotional toll this experience took on us. While they were responsive with the logistics of the move-in process, I believe more could have been done to ease the stress, fear, and emotional chaos we experienced due to security oversights in the home. Here are a few recommendations for Classic to master quality customer service and satisfaction: I would recommend that Classic consider offering emotional support services, such as one or two counseling sessions, to help customers process traumatic events like this. Offering some form of compensation for the emotional distress caused by the break-in would go a long way in showing a deeper level of care and commitment to customer well-being. I also recommend that Classic share the steps they’re taking to improve security protocols and quality checks, so future buyers feel reassured that something like this won’t happen again. As a goodwill gesture, Classic could consider offering additional value to their customers, such as upgrades to appliances, landscaping, or other home improvements that homeowners would appreciate. Furthermore, offering future discounts on upgrades, services, or even a maintenance package would demonstrate that the company is committed to long-term customer satisfaction and ensuring a positive experience beyond just the initial sale. Any of these gestures would have helped conclude the entire experience on a positive note, making me feel truly valued and reassured that we were well taken care of throughout this challenging situation. Aside from that incident, my overall experience as a first-time homebuyer was very positive. Teresa, June, and Mac were all friendly, professional, and a pleasure to work with. The entire Classic team was well-organized, professional, and truly accommodating throughout the entire buying process.

4.8
Verified Homeowner
Colorado Springs, CO, on Nov 15, 2024

I have had a number of major system failures with the first 60days of owning my home a major sewer backup which resulted in shut all over my bathroom due to construction debris in my pipes which they said they scoped. Now a no functional water heater they i am being directed to coordinate myself as a manufacturer problem. Major clogs in water pipes due to construction debris clogging fixtures

3.9
Verified Homeowner
Colorado Springs, CO, on Nov 10, 2024

Classic has process, personnel, and follow-through. I had high awareness about where I was in the purchase process and I had high confidence that any concerns, questions, or changes would be addressed.

5.0
Verified Homeowner
Colorado Springs, CO, on Sep 20, 2024

This was our first home purchase and it was honestly so easy, everything went smoothly and quickly. Made our first time home buying experience a great one!

5.0
Verified Homeowner
Colorado Springs, CO, on Sep 12, 2024

We purchased from out of state, and the communication was excellent. The weekly calls and photos helped. When we traveled to close in person, the experience with everyone, especially Mac, was great.

5.0
Verified Homeowner
Colorado Springs, CO, on Sep 05, 2024

The regular ongoing contact and transparency through the build process. Friendly sales staff and construction manager.

4.8
Verified Homeowner
Colorado Springs, CO, on Aug 15, 2024

Rating: ????? My experience with Classic Homes has been nothing short of exceptional. From the very beginning of the new build process, they set themselves apart by personalizing the experience at every step. It’s clear that they take immense pride in their work and genuinely care about creating a home that meets your specific needs and desires. The journey started with thorough and transparent communication. The periodic check-ins from the builder (Mac) or their representative were not only informative but also reassuring. These meetings ensured that I was always in the loop about the progress and any upcoming stages of construction. At no point did I feel overwhelmed or frustrated; instead, their team was consistently eager to help and address any questions or concerns I had. One of the standout aspects of Classic Homes is their customization shop. This unique feature allows you to see and interact with all the potential materials and finishes for your home. It was incredibly helpful to visualize how everything would come together and make informed decisions with the guidance of their knowledgeable staff. The ability to touch, feel, and compare options in person made the customization process seamless and enjoyable. Throughout the build, Classic Homes maintained rigorous quality control measures. The periodic inspections were thorough, ensuring that every detail was up to standard. This commitment to excellence gave me complete confidence that my home was being constructed with the highest level of craftsmanship. In the end, Classic Homes honored every word and promise they made from the outset. Their transparency, willingness to help, and dedication to customer satisfaction made what could have been a stressful process into a truly positive and rewarding experience. I wholeheartedly recommend Classic Homes to anyone considering building a new home—they truly make your vision their priority.

5.0
Verified Homeowner
Colorado Springs, CO, on Aug 14, 2024

The sales team and project manager far surpassed my expectations. They were always professional and a pleasure to work with. The constant and consistent updates were very appreciated as I was not in the area for the build. This is my second classic home and would recommend them to anyone. That being said I was a little disappointed in the quality of work on this house in comparison to the first. There are small things throughout the house mainly with finishing touches that appear to be cover up or patch work.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, CO, on Dec 11, 2024

When a drug addict broke into our new home, we were left to deal with the aftermath — finding her belongings, managing the police situation, and coping with the trauma. This experience caused significant fear and emotional distress, leaving me with PTSD and the constant anxiety of living in a home that had been targeted and violated. There were also delays due to two separate meth tests, which pushed back our closing and move-in date. Classic was generous by arranging a hotel stay and covering storage fees, thankfully, those accommodations were not needed in the end. However, I felt that the company didn’t fully address the emotional toll this experience took on us. While they were responsive with the logistics of the move-in process, I believe more could have been done to ease the stress, fear, and emotional chaos we experienced due to security oversights in the home. Here are a few recommendations for Classic to master quality customer service and satisfaction: I would recommend that Classic consider offering emotional support services, such as one or two counseling sessions, to help customers process traumatic events like this. Offering some form of compensation for the emotional distress caused by the break-in would go a long way in showing a deeper level of care and commitment to customer well-being. I also recommend that Classic share the steps they’re taking to improve security protocols and quality checks, so future buyers feel reassured that something like this won’t happen again. As a goodwill gesture, Classic could consider offering additional value to their customers, such as upgrades to appliances, landscaping, or other home improvements that homeowners would appreciate. Furthermore, offering future discounts on upgrades, services, or even a maintenance package would demonstrate that the company is committed to long-term customer satisfaction and ensuring a positive experience beyond just the initial sale. Any of these gestures would have helped conclude the entire experience on a positive note, making me feel truly valued and reassured that we were well taken care of throughout this challenging situation. Aside from that incident, my overall experience as a first-time homebuyer was very positive. Teresa, June, and Mac were all friendly, professional, and a pleasure to work with. The entire Classic team was well-organized, professional, and truly accommodating throughout the entire buying process.

4.8
Verified Homeowner
Colorado Springs, CO, on Nov 15, 2024

I have had a number of major system failures with the first 60days of owning my home a major sewer backup which resulted in shut all over my bathroom due to construction debris in my pipes which they said they scoped. Now a no functional water heater they i am being directed to coordinate myself as a manufacturer problem. Major clogs in water pipes due to construction debris clogging fixtures

3.9
Verified Homeowner
Colorado Springs, CO, on Nov 10, 2024

Classic has process, personnel, and follow-through. I had high awareness about where I was in the purchase process and I had high confidence that any concerns, questions, or changes would be addressed.

5.0
Verified Homeowner
Colorado Springs, CO, on Sep 20, 2024

This was our first home purchase and it was honestly so easy, everything went smoothly and quickly. Made our first time home buying experience a great one!

5.0
Verified Homeowner
Colorado Springs, CO, on Sep 12, 2024

We purchased from out of state, and the communication was excellent. The weekly calls and photos helped. When we traveled to close in person, the experience with everyone, especially Mac, was great.

5.0
Verified Homeowner
Colorado Springs, CO, on Sep 05, 2024

The regular ongoing contact and transparency through the build process. Friendly sales staff and construction manager.

4.8
Verified Homeowner
Colorado Springs, CO, on Aug 15, 2024

Rating: ????? My experience with Classic Homes has been nothing short of exceptional. From the very beginning of the new build process, they set themselves apart by personalizing the experience at every step. It’s clear that they take immense pride in their work and genuinely care about creating a home that meets your specific needs and desires. The journey started with thorough and transparent communication. The periodic check-ins from the builder (Mac) or their representative were not only informative but also reassuring. These meetings ensured that I was always in the loop about the progress and any upcoming stages of construction. At no point did I feel overwhelmed or frustrated; instead, their team was consistently eager to help and address any questions or concerns I had. One of the standout aspects of Classic Homes is their customization shop. This unique feature allows you to see and interact with all the potential materials and finishes for your home. It was incredibly helpful to visualize how everything would come together and make informed decisions with the guidance of their knowledgeable staff. The ability to touch, feel, and compare options in person made the customization process seamless and enjoyable. Throughout the build, Classic Homes maintained rigorous quality control measures. The periodic inspections were thorough, ensuring that every detail was up to standard. This commitment to excellence gave me complete confidence that my home was being constructed with the highest level of craftsmanship. In the end, Classic Homes honored every word and promise they made from the outset. Their transparency, willingness to help, and dedication to customer satisfaction made what could have been a stressful process into a truly positive and rewarding experience. I wholeheartedly recommend Classic Homes to anyone considering building a new home—they truly make your vision their priority.

5.0
Verified Homeowner
Colorado Springs, CO, on Aug 14, 2024

The sales team and project manager far surpassed my expectations. They were always professional and a pleasure to work with. The constant and consistent updates were very appreciated as I was not in the area for the build. This is my second classic home and would recommend them to anyone. That being said I was a little disappointed in the quality of work on this house in comparison to the first. There are small things throughout the house mainly with finishing touches that appear to be cover up or patch work.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

There are no homeowner comments for this time period yet

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

There are no homeowner comments for this time period yet