Top Homebuilder Ratings & Reviews

Classic Homes

Banning Lewis Retreat

129 Homeowner Reviews Completed May 2021 - Nov 2022

Overall Satisfaction

4.4
Customers' overall satisfaction
4.6
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.7

Home Personalization Experience

4.7

Construction Experience

4.5

Customer Care Experience

4.7

Home Readiness

4.1

Installation & Workmanship

4.5

Community Profile

Classic Homes logo
Classic Homes is a locally owned Colorado Springs builder and the only builder to have received the Better Business Bureau’s “Excellence in Customer Service” award on three separate occasions and is also the only builder to be designated as Colorado Springs Best Homebuilder by The Gazette for twelve years running, and the Colorado Springs Business Journal for eleven years running — a true testament to the care and commitment Classic Homes shows our home buyers before, during, and after they’ve become members of our communities.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, on Jan 05, 2022

Love the home and service. Dislike Oakwood managing all other aspects of the community.

4.1
Verified Homeowner
Colorado Springs, CO, on May 11, 2022

We were knowledgeable of the fact that we purchased a spec home. However, the fact that fact that we contracted a matter of days from submitting for permit, we would have happily taken the opportunity to make limited, specific, non-structural changes to the build. The sales staff, Lisa and June were great to work with as they made consistent contact with us. Living out of state as most of the construction in. progress, they provided regular updates through pictures and video to help us feel a part of the process. Curtis was a fantastic superintendent to work with. He was excellent in his communication and I was impressed at the amount of respect all the trades I had contact with had for him. This is our fifth new home purchase and this experience is the best we have had with quality, sales staff and construction interaction.

4.8
Verified Homeowner
Colorado Springs, on Sep 16, 2022

Everything has gone very well so far. No complaints.

5.0
Verified Homeowner
Colorado Springs, on Jan 02, 2022

Our concerns have been met, but there are a few outstanding issues to get back to in February.

4.0
Verified Homeowner
Colorado Springs, CO, on Apr 09, 2022

We live out of state and the communication during the building process was excellent. Lisa, June, Tony and Mikey were great.

4.9
Verified Homeowner
Colorado Springs, on Aug 09, 2022

Great response time, outstanding customer service

5.0
Verified Homeowner
Colorado Springs, on Jun 29, 2021

It’s been hard trying to figure out who to go to with the 2 builders in the Retreat. We love our home but the condition of the Oakwood building sites near us is awful. The streets are very muddy as well.

3.4
Verified Homeowner
Colorado Springs, CO, on Mar 20, 2022

The Sales team was great. They kept me informed throughout the process. Whenever there was a challenge, the Sales team communicated clearly through resolution. We moved into our home on February 16, 2022. We are still waiting for our backyard fencing and front year landscaping. We understand that there has been some weather issues, but there has also been more than enough windows of opportunity to complete the work. Our neighbors, who moved in a week after we did, already have their backyard fencing. We have a dog and this has been a huge inconvenience. The landscaping contractor stopped by on 3/16 and said that they might install the front yard next week. We have not received any updates on the fencing. Again, very frustrating.

4.5
Verified Homeowner
Colorado Springs, on Jul 31, 2022

They are very quick to respond to the couple of small issues we’ve had.

5.0
Verified Homeowner
Colorado Springs, CO, on Mar 11, 2022

Great communication! From the sales staff and then working with Tony and David. The photos were great too. Emails were answered promptly for the most part.

4.9
Verified Homeowner
Colorado Springs, on Jul 28, 2022

I had a customer care person who dropped off the face of the earth mid repairs. After contacting Classic, a few weeks later I finally got a new customer care person. He is great. Although it is taking forever to get a gate and fence posts redone. They were not done properly the first time. I am currently getting landscaping done and do not have a working gate, so I won’t be able to let my dog out in the backyard.

3.5
Verified Homeowner
Colorado Springs, CO, on Mar 10, 2022

Everything except the shower head in the master bath. It was misrepresented in the design center ??

5.0
Verified Homeowner
Colorado Springs, on Jul 17, 2022

Overall, the quality of our home is great. The warranty team has been responsive to every concern that we have had and we do not have any current issues.

5.0
Verified Homeowner
Colorado Springs, CO, on Feb 23, 2022

Some items are of a cheaper quality than most in the house. Yard cleanup did not happen. Updates on progress started out great then went to longer periods to nothing over the past month for missing items

4.8
Verified Homeowner
Colorado Springs, on Jun 30, 2022

Some of the items in the house were placed without thought. Some items that are not functioning we are told this is just the way it’s going to be

3.2
Verified Homeowner
Colorado Springs, CO, on Feb 13, 2022

Working with Lisa and June was such a pleasure. WE just love them and getting the darling updates weekly were fantastic. They are so personable and professional! Mikey kept us so informed as to his weekly updates also. He was very patient and answered all our questions fully and honestly. He is so great and such an asset to Classic Homes! The whole experience was fantastic! Thank you for all you have done for us. We definitely will be purchasing more from Lisa and June!

5.0
Verified Homeowner
Colorado Springs, on Jun 20, 2022

Delay in responding to call/email

5.0
Verified Homeowner
Colorado Springs, CO, on Feb 10, 2022

Everyone has been extremely helpful. I appreciate all the attention given to my requests by Lisa, June and David. Super representatives of Classic homes!!!

5.0
Verified Homeowner
Colorado Springs, on May 25, 2022

The paint and caulking job in my home is awful. That has been somewhat resolved but still doesn’t look like a professional paint/caulking job. Despite having a leak from the master bath to the basement on Day 3 of living in the house, everyone is of the opinion that the patch job is satisfactory.

1.7
Verified Homeowner
Colorado Springs, CO, on Feb 08, 2022

From a cleanliness standpoint, house was not move in ready. Had not been throughly cleaned. Fortunately moving truck was not here to unload. Understand the labor situation but still disappointed.

4.7
Verified Homeowner
Colorado Springs, on May 24, 2022

The warranty service/customer care experience has been very positive/responsive in person. There has, though, been numerous e-communications that have been redundant and disorganized.

5.0
Verified Homeowner
Colorado Springs, CO, on Feb 06, 2022

Lise and June were fantastic and that made all the difference

5.0
Verified Homeowner
Colorado Springs, on Apr 24, 2022

Everyone is very professional and always very helpful, for them no question is unimportant.

5.0
Verified Homeowner
Colorado Springs, CO, on Jan 23, 2022

Great communication and excellent construction. Responsive sales people. All around a great experience.

4.8
Verified Homeowner
Colorado Springs, on Apr 07, 2022

It has taken way too long to complete the numerous corrections that are needed.

4.0
Verified Homeowner
Colorado Springs, CO, on Dec 08, 2021

Everyone from the Sales Ladies to all the building team are The Best of the Best . Everyone was so helpful and always went out of their way to help us. It was the best experience, we tell everyone how great the whole team was.

5.0
Verified Homeowner
Colorado Springs, on Apr 07, 2022

Excellent service from Kyle. I also wanted to shout out to Kim Leif, who is handling the missing components. We have been missing a slew of cabinet doors, drawer boxes and fronts AND our refrigerator. Kim has been working hard getting everything straight and she's been in constant communication and always returns my calls. I know the supply chain issue is something Classic has no control of, however, they put the right people on the job. Thank you.

5.0
Verified Homeowner
Colorado Springs, CO, on Dec 08, 2021

Business model is a bait and switch. Did a good job of keeping us updated. Fundamentally a soundly built home. Surprise sump pump in a bedroom that does not show up on floor plans. Too few interior color choices. Fit and finish is poor. Lousy job of cleaning the house before move-in. Pressured to close so that Classic could get out from under the construction loan when house was not ready to be occupied.

4.1
Verified Homeowner
Colorado Springs, on Mar 28, 2022

The lack of effective communication. Failure of trades to show up; wasting my time. The poor attitudes of the trades is absolutely unbelievable. The right hand does not know what the left hand is doing.

0.7
Verified Homeowner
Colorado Springs, CO, on Nov 06, 2021

Communication was excellent, but responsiveness was even greater!

5.0
Verified Homeowner
Colorado Springs, on Mar 27, 2022

Customer care was a lack of communication

1.2
Verified Homeowner
Colorado Springs, CO, on Nov 06, 2021

Everything went very smooth although it may have taken longer than I would have liked. All of Classic employees and staff were great to work with.

4.9
Verified Homeowner
Colorado Springs, on Mar 08, 2022

Everything is only done half way. We have had a new refrigerator door in our home since December but no one to put it on. They do drywall repairs that look horrible and then we are left with the cleanup. There is no regard for the fact that this is our HOME when repairs are done.

2.3
Verified Homeowner
Colorado Springs, CO, on Nov 06, 2021

I’m sorry….It very hard to give an accurate review knowing that the home is not complete. Nothing that a builder is responsible for…

3.3
Verified Homeowner
Colorado Springs, on Feb 18, 2022

The warranty service representative was very responsive and did his best to resolve all issues quickly. However, he cannot do all the same work that the trades people are qualified to do and called in the experts when needed.

4.0
Verified Homeowner
Colorado Springs, CO, on Oct 20, 2021

The PDI process needs to be re-evaluated. There were numerous holes that had to be cut into our drywall to fix problems that Classic should have identified beforehand. Problems included HVAC ducts, electrical, fixture placement, and water leak. Why is it the buyer's responsibility to perform Quality Control? If the buyer is going to be charged for any changes that affect drywall, the builder should provide a credit for each time the drywall is affected too. Very disappointing. Also, there was so much drywall dust in the home when we moved in we spent many hours (>10) cleaning fixtures, floors, counters, and vacuuming.

3.3
Verified Homeowner
Colorado Springs, on Feb 13, 2022

The warranty service is fantastic. They are prompt if any problems arise. The customer service is A+

5.0
Verified Homeowner
Colorado Springs, CO, on Oct 16, 2021

I liked having the sales staff to contact if I had questions or concerns. They always seemed to have the answers or would forward to the appropriate people. I liked the weekly calls & photos. I disliked the fact that in spite of all good intentions, the building managers and trades people were spread way too thin. Maybe a result of over-selling or the global pandemic or both.

4.6
Verified Homeowner
Colorado Springs, on Jan 10, 2022

This service has been our only hope as we have had multiple issues with the house. And there seems to be a sincere effort to make things right by the customer/ new owner.

4.3
Verified Homeowner
Colorado Springs, CO, on Oct 15, 2021

There was lack of "gull contact" communication with the construction managers. Felt belittled at times. Quality control was lacking. We found most errors that had been missed...

4.3
Verified Homeowner
Colorado Springs, on Jan 02, 2022

We received wonderful customer care. Very quick and pleasant.

5.0
Verified Homeowner
Colorado Springs, CO, on Oct 07, 2021

Liked most everything. Only one mistake by the designer.

4.8
Verified Homeowner
Colorado Springs, on Dec 03, 2021

Customer care has been timely in meeting my calls or emails and coming to take care of any problems.

4.5
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, CO, on May 11, 2022

We were knowledgeable of the fact that we purchased a spec home. However, the fact that fact that we contracted a matter of days from submitting for permit, we would have happily taken the opportunity to make limited, specific, non-structural changes to the build. The sales staff, Lisa and June were great to work with as they made consistent contact with us. Living out of state as most of the construction in. progress, they provided regular updates through pictures and video to help us feel a part of the process. Curtis was a fantastic superintendent to work with. He was excellent in his communication and I was impressed at the amount of respect all the trades I had contact with had for him. This is our fifth new home purchase and this experience is the best we have had with quality, sales staff and construction interaction.

4.8
Verified Homeowner
Colorado Springs, CO, on Apr 09, 2022

We live out of state and the communication during the building process was excellent. Lisa, June, Tony and Mikey were great.

4.9
Verified Homeowner
Colorado Springs, CO, on Mar 20, 2022

The Sales team was great. They kept me informed throughout the process. Whenever there was a challenge, the Sales team communicated clearly through resolution. We moved into our home on February 16, 2022. We are still waiting for our backyard fencing and front year landscaping. We understand that there has been some weather issues, but there has also been more than enough windows of opportunity to complete the work. Our neighbors, who moved in a week after we did, already have their backyard fencing. We have a dog and this has been a huge inconvenience. The landscaping contractor stopped by on 3/16 and said that they might install the front yard next week. We have not received any updates on the fencing. Again, very frustrating.

4.5
Verified Homeowner
Colorado Springs, CO, on Mar 11, 2022

Great communication! From the sales staff and then working with Tony and David. The photos were great too. Emails were answered promptly for the most part.

4.9
Verified Homeowner
Colorado Springs, CO, on Mar 10, 2022

Everything except the shower head in the master bath. It was misrepresented in the design center ??

5.0
Verified Homeowner
Colorado Springs, CO, on Feb 23, 2022

Some items are of a cheaper quality than most in the house. Yard cleanup did not happen. Updates on progress started out great then went to longer periods to nothing over the past month for missing items

4.8
Verified Homeowner
Colorado Springs, CO, on Feb 13, 2022

Working with Lisa and June was such a pleasure. WE just love them and getting the darling updates weekly were fantastic. They are so personable and professional! Mikey kept us so informed as to his weekly updates also. He was very patient and answered all our questions fully and honestly. He is so great and such an asset to Classic Homes! The whole experience was fantastic! Thank you for all you have done for us. We definitely will be purchasing more from Lisa and June!

5.0
Verified Homeowner
Colorado Springs, CO, on Feb 10, 2022

Everyone has been extremely helpful. I appreciate all the attention given to my requests by Lisa, June and David. Super representatives of Classic homes!!!

5.0
Verified Homeowner
Colorado Springs, CO, on Feb 08, 2022

From a cleanliness standpoint, house was not move in ready. Had not been throughly cleaned. Fortunately moving truck was not here to unload. Understand the labor situation but still disappointed.

4.7
Verified Homeowner
Colorado Springs, CO, on Feb 06, 2022

Lise and June were fantastic and that made all the difference

5.0
Verified Homeowner
Colorado Springs, CO, on Jan 23, 2022

Great communication and excellent construction. Responsive sales people. All around a great experience.

4.8
Verified Homeowner
Colorado Springs, CO, on Dec 08, 2021

Everyone from the Sales Ladies to all the building team are The Best of the Best . Everyone was so helpful and always went out of their way to help us. It was the best experience, we tell everyone how great the whole team was.

5.0
Verified Homeowner
Colorado Springs, CO, on Dec 08, 2021

Business model is a bait and switch. Did a good job of keeping us updated. Fundamentally a soundly built home. Surprise sump pump in a bedroom that does not show up on floor plans. Too few interior color choices. Fit and finish is poor. Lousy job of cleaning the house before move-in. Pressured to close so that Classic could get out from under the construction loan when house was not ready to be occupied.

4.1
Verified Homeowner
Colorado Springs, CO, on Nov 06, 2021

Communication was excellent, but responsiveness was even greater!

5.0
Verified Homeowner
Colorado Springs, CO, on Nov 06, 2021

Everything went very smooth although it may have taken longer than I would have liked. All of Classic employees and staff were great to work with.

4.9
Verified Homeowner
Colorado Springs, CO, on Nov 06, 2021

I’m sorry….It very hard to give an accurate review knowing that the home is not complete. Nothing that a builder is responsible for…

3.3
Verified Homeowner
Colorado Springs, CO, on Oct 20, 2021

The PDI process needs to be re-evaluated. There were numerous holes that had to be cut into our drywall to fix problems that Classic should have identified beforehand. Problems included HVAC ducts, electrical, fixture placement, and water leak. Why is it the buyer's responsibility to perform Quality Control? If the buyer is going to be charged for any changes that affect drywall, the builder should provide a credit for each time the drywall is affected too. Very disappointing. Also, there was so much drywall dust in the home when we moved in we spent many hours (>10) cleaning fixtures, floors, counters, and vacuuming.

3.3
Verified Homeowner
Colorado Springs, CO, on Oct 16, 2021

I liked having the sales staff to contact if I had questions or concerns. They always seemed to have the answers or would forward to the appropriate people. I liked the weekly calls & photos. I disliked the fact that in spite of all good intentions, the building managers and trades people were spread way too thin. Maybe a result of over-selling or the global pandemic or both.

4.6
Verified Homeowner
Colorado Springs, CO, on Oct 15, 2021

There was lack of "gull contact" communication with the construction managers. Felt belittled at times. Quality control was lacking. We found most errors that had been missed...

4.3
Verified Homeowner
Colorado Springs, CO, on Oct 07, 2021

Liked most everything. Only one mistake by the designer.

4.8
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, on Sep 16, 2022

Everything has gone very well so far. No complaints.

5.0
Verified Homeowner
Colorado Springs, on Aug 09, 2022

Great response time, outstanding customer service

5.0
Verified Homeowner
Colorado Springs, on Jul 31, 2022

They are very quick to respond to the couple of small issues we’ve had.

5.0
Verified Homeowner
Colorado Springs, on Jul 28, 2022

I had a customer care person who dropped off the face of the earth mid repairs. After contacting Classic, a few weeks later I finally got a new customer care person. He is great. Although it is taking forever to get a gate and fence posts redone. They were not done properly the first time. I am currently getting landscaping done and do not have a working gate, so I won’t be able to let my dog out in the backyard.

3.5
Verified Homeowner
Colorado Springs, on Jul 17, 2022

Overall, the quality of our home is great. The warranty team has been responsive to every concern that we have had and we do not have any current issues.

5.0
Verified Homeowner
Colorado Springs, on Jun 30, 2022

Some of the items in the house were placed without thought. Some items that are not functioning we are told this is just the way it’s going to be

3.2
Verified Homeowner
Colorado Springs, on Jun 20, 2022

Delay in responding to call/email

5.0
Verified Homeowner
Colorado Springs, on May 25, 2022

The paint and caulking job in my home is awful. That has been somewhat resolved but still doesn’t look like a professional paint/caulking job. Despite having a leak from the master bath to the basement on Day 3 of living in the house, everyone is of the opinion that the patch job is satisfactory.

1.7
Verified Homeowner
Colorado Springs, on May 24, 2022

The warranty service/customer care experience has been very positive/responsive in person. There has, though, been numerous e-communications that have been redundant and disorganized.

5.0
Verified Homeowner
Colorado Springs, on Apr 24, 2022

Everyone is very professional and always very helpful, for them no question is unimportant.

5.0
Verified Homeowner
Colorado Springs, on Apr 07, 2022

It has taken way too long to complete the numerous corrections that are needed.

4.0
Verified Homeowner
Colorado Springs, on Apr 07, 2022

Excellent service from Kyle. I also wanted to shout out to Kim Leif, who is handling the missing components. We have been missing a slew of cabinet doors, drawer boxes and fronts AND our refrigerator. Kim has been working hard getting everything straight and she's been in constant communication and always returns my calls. I know the supply chain issue is something Classic has no control of, however, they put the right people on the job. Thank you.

5.0
Verified Homeowner
Colorado Springs, on Mar 28, 2022

The lack of effective communication. Failure of trades to show up; wasting my time. The poor attitudes of the trades is absolutely unbelievable. The right hand does not know what the left hand is doing.

0.7
Verified Homeowner
Colorado Springs, on Mar 27, 2022

Customer care was a lack of communication

1.2
Verified Homeowner
Colorado Springs, on Mar 08, 2022

Everything is only done half way. We have had a new refrigerator door in our home since December but no one to put it on. They do drywall repairs that look horrible and then we are left with the cleanup. There is no regard for the fact that this is our HOME when repairs are done.

2.3
Verified Homeowner
Colorado Springs, on Feb 18, 2022

The warranty service representative was very responsive and did his best to resolve all issues quickly. However, he cannot do all the same work that the trades people are qualified to do and called in the experts when needed.

4.0
Verified Homeowner
Colorado Springs, on Feb 13, 2022

The warranty service is fantastic. They are prompt if any problems arise. The customer service is A+

5.0
Verified Homeowner
Colorado Springs, on Jan 10, 2022

This service has been our only hope as we have had multiple issues with the house. And there seems to be a sincere effort to make things right by the customer/ new owner.

4.3
Verified Homeowner
Colorado Springs, on Jan 02, 2022

We received wonderful customer care. Very quick and pleasant.

5.0
Verified Homeowner
Colorado Springs, on Dec 03, 2021

Customer care has been timely in meeting my calls or emails and coming to take care of any problems.

4.5
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, on Jan 05, 2022

Love the home and service. Dislike Oakwood managing all other aspects of the community.

4.1
Verified Homeowner
Colorado Springs, on Jan 02, 2022

Our concerns have been met, but there are a few outstanding issues to get back to in February.

4.0
Verified Homeowner
Colorado Springs, on Jun 29, 2021

It’s been hard trying to figure out who to go to with the 2 builders in the Retreat. We love our home but the condition of the Oakwood building sites near us is awful. The streets are very muddy as well.

3.4
Verified Homeowner