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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, CO, on May 11, 2022
We were knowledgeable of the fact that we purchased a spec home. However, the fact that fact that we contracted a matter of days from submitting for permit, we would have happily taken the opportunity to make limited, specific, non-structural changes to the build. The sales staff, Lisa and June were great to work with as they made consistent contact with us. Living out of state as most of the construction in. progress, they provided regular updates through pictures and video to help us feel a part of the process. Curtis was a fantastic superintendent to work with. He was excellent in his communication and I was impressed at the amount of respect all the trades I had contact with had for him. This is our fifth new home purchase and this experience is the best we have had with quality, sales staff and construction interaction.
Colorado Springs, on Sep 16, 2022
Everything has gone very well so far. No complaints.
Colorado Springs, CO, on Apr 09, 2022
We live out of state and the communication during the building process was excellent. Lisa, June, Tony and Mikey were great.
Colorado Springs, on Aug 09, 2022
Great response time, outstanding customer service
Colorado Springs, on Feb 01, 2023
We have an appointment on 1-12-2023 for issues relating to our home. We are, therefore, not finished with a follow-up with Classic as of yet.
Colorado Springs, CO, on Mar 20, 2022
The Sales team was great. They kept me informed throughout the process. Whenever there was a challenge, the Sales team communicated clearly through resolution. We moved into our home on February 16, 2022. We are still waiting for our backyard fencing and front year landscaping. We understand that there has been some weather issues, but there has also been more than enough windows of opportunity to complete the work. Our neighbors, who moved in a week after we did, already have their backyard fencing. We have a dog and this has been a huge inconvenience. The landscaping contractor stopped by on 3/16 and said that they might install the front yard next week. We have not received any updates on the fencing. Again, very frustrating.
Colorado Springs, on Jul 31, 2022
They are very quick to respond to the couple of small issues we’ve had.
Colorado Springs, on Jan 18, 2023
Tony was excellent during the "build" process. During the "build" process, we got switched to a new young guy named David. We thought he was poor, and didn't follow through on items we addressed, communication, etc. Was absolutely not pleased with him. After closing, the upstairs bathtub overflow had a piece that was not properly removed during install, and had a water leak downstairs. The plumbing company was rude, etc. Also, the carpet in downstairs hallway, looked like a piece mill job. Could see the seam, and it looked horrible. Addressed this with David multiple times after installation, and this was just "blown off". This was addressed and fixed during home warranty period. Once again......too much work on our part. I feel the Quality control during build process is poor. Should have been seemless. Too much work on our part. Don't think we would do a Classic home again.
Colorado Springs, CO, on Mar 11, 2022
Great communication! From the sales staff and then working with Tony and David. The photos were great too. Emails were answered promptly for the most part.
Colorado Springs, on Jul 28, 2022
I had a customer care person who dropped off the face of the earth mid repairs. After contacting Classic, a few weeks later I finally got a new customer care person. He is great. Although it is taking forever to get a gate and fence posts redone. They were not done properly the first time. I am currently getting landscaping done and do not have a working gate, so I won’t be able to let my dog out in the backyard.
Colorado Springs, on Jan 10, 2023
Design studio was excellent, quality of construction was excellent. My only complaint is that the garage should have been fully sheetrocked.
Colorado Springs, CO, on Mar 10, 2022
Everything except the shower head in the master bath. It was misrepresented in the design center ??
Colorado Springs, on Jul 17, 2022
Overall, the quality of our home is great. The warranty team has been responsive to every concern that we have had and we do not have any current issues.
Colorado Springs, CO, on Feb 23, 2022
Some items are of a cheaper quality than most in the house. Yard cleanup did not happen. Updates on progress started out great then went to longer periods to nothing over the past month for missing items
Colorado Springs, on Jun 30, 2022
Some of the items in the house were placed without thought. Some items that are not functioning we are told this is just the way it’s going to be
Colorado Springs, on Dec 21, 2022
I have a gate that wasn’t installed correctly back in February/March and it still hasn’t been fixed. Also, we were never told until closing that we would not have a mailbox. Still waiting on the mailbox. Basement tub shower wasn’t installed correctly and we had a leak. That had to be redone
Colorado Springs, CO, on Feb 13, 2022
Working with Lisa and June was such a pleasure. WE just love them and getting the darling updates weekly were fantastic. They are so personable and professional! Mikey kept us so informed as to his weekly updates also. He was very patient and answered all our questions fully and honestly. He is so great and such an asset to Classic Homes! The whole experience was fantastic! Thank you for all you have done for us. We definitely will be purchasing more from Lisa and June!
Colorado Springs, on Dec 17, 2022
Our biggest challenge that we have experienced is in regard to our electrical. Apparently, the electricians come in and install outlets and switches were they choose with no thought or planning. Two identical houses have switches and outlets in different locations. We had complete walls without outlets and had to have Classic have them installed after we moved in. We have outlets and lights on the same circuits causing lights to flicker. So much thought and care went into the design of the house and then left to chance for the electrical. Overall, we love our home.
Colorado Springs, CO, on Feb 10, 2022
Everyone has been extremely helpful. I appreciate all the attention given to my requests by Lisa, June and David. Super representatives of Classic homes!!!
Colorado Springs, on May 25, 2022
The paint and caulking job in my home is awful. That has been somewhat resolved but still doesn’t look like a professional paint/caulking job. Despite having a leak from the master bath to the basement on Day 3 of living in the house, everyone is of the opinion that the patch job is satisfactory.
Colorado Springs, on Dec 13, 2022
I dislike that someone either doesn't know how to read a blueprint or the blueprint was totally ignored and Classic appears unwilling to do anything to remedy the situation.
Colorado Springs, on Jan 05, 2022
Love the home and service. Dislike Oakwood managing all other aspects of the community.
Colorado Springs, CO, on Feb 08, 2022
From a cleanliness standpoint, house was not move in ready. Had not been throughly cleaned. Fortunately moving truck was not here to unload. Understand the labor situation but still disappointed.
Colorado Springs, on May 24, 2022
The warranty service/customer care experience has been very positive/responsive in person. There has, though, been numerous e-communications that have been redundant and disorganized.
Colorado Springs, on Jan 02, 2022
Our concerns have been met, but there are a few outstanding issues to get back to in February.
Colorado Springs, CO, on Feb 06, 2022
Lise and June were fantastic and that made all the difference
Colorado Springs, on Apr 24, 2022
Everyone is very professional and always very helpful, for them no question is unimportant.
Colorado Springs, on Jun 29, 2021
It’s been hard trying to figure out who to go to with the 2 builders in the Retreat. We love our home but the condition of the Oakwood building sites near us is awful. The streets are very muddy as well.
Colorado Springs, CO, on Jan 23, 2022
Great communication and excellent construction. Responsive sales people. All around a great experience.
Colorado Springs, on Apr 07, 2022
It has taken way too long to complete the numerous corrections that are needed.
Colorado Springs, CO, on Dec 08, 2021
Everyone from the Sales Ladies to all the building team are The Best of the Best . Everyone was so helpful and always went out of their way to help us. It was the best experience, we tell everyone how great the whole team was.
Colorado Springs, on Apr 07, 2022
Excellent service from Kyle. I also wanted to shout out to Kim Leif, who is handling the missing components. We have been missing a slew of cabinet doors, drawer boxes and fronts AND our refrigerator. Kim has been working hard getting everything straight and she's been in constant communication and always returns my calls. I know the supply chain issue is something Classic has no control of, however, they put the right people on the job. Thank you.
Colorado Springs, CO, on Dec 08, 2021
Business model is a bait and switch. Did a good job of keeping us updated. Fundamentally a soundly built home. Surprise sump pump in a bedroom that does not show up on floor plans. Too few interior color choices. Fit and finish is poor. Lousy job of cleaning the house before move-in. Pressured to close so that Classic could get out from under the construction loan when house was not ready to be occupied.
Colorado Springs, on Mar 28, 2022
The lack of effective communication. Failure of trades to show up; wasting my time. The poor attitudes of the trades is absolutely unbelievable. The right hand does not know what the left hand is doing.
Colorado Springs, CO, on Nov 06, 2021
Communication was excellent, but responsiveness was even greater!
Colorado Springs, CO, on Nov 06, 2021
Everything went very smooth although it may have taken longer than I would have liked. All of Classic employees and staff were great to work with.
Colorado Springs, on Mar 08, 2022
Everything is only done half way. We have had a new refrigerator door in our home since December but no one to put it on. They do drywall repairs that look horrible and then we are left with the cleanup. There is no regard for the fact that this is our HOME when repairs are done.
Colorado Springs, CO, on Nov 06, 2021
I’m sorry….It very hard to give an accurate review knowing that the home is not complete. Nothing that a builder is responsible for…
Colorado Springs, on Feb 18, 2022
The warranty service representative was very responsive and did his best to resolve all issues quickly. However, he cannot do all the same work that the trades people are qualified to do and called in the experts when needed.
Colorado Springs, CO, on Oct 20, 2021
The PDI process needs to be re-evaluated. There were numerous holes that had to be cut into our drywall to fix problems that Classic should have identified beforehand. Problems included HVAC ducts, electrical, fixture placement, and water leak. Why is it the buyer's responsibility to perform Quality Control? If the buyer is going to be charged for any changes that affect drywall, the builder should provide a credit for each time the drywall is affected too. Very disappointing. Also, there was so much drywall dust in the home when we moved in we spent many hours (>10) cleaning fixtures, floors, counters, and vacuuming.
Colorado Springs, on Feb 13, 2022
The warranty service is fantastic. They are prompt if any problems arise. The customer service is A+
Colorado Springs, CO, on Oct 16, 2021
I liked having the sales staff to contact if I had questions or concerns. They always seemed to have the answers or would forward to the appropriate people. I liked the weekly calls & photos. I disliked the fact that in spite of all good intentions, the building managers and trades people were spread way too thin. Maybe a result of over-selling or the global pandemic or both.
Colorado Springs, on Jan 10, 2022
This service has been our only hope as we have had multiple issues with the house. And there seems to be a sincere effort to make things right by the customer/ new owner.
Colorado Springs, CO, on Oct 15, 2021
There was lack of "gull contact" communication with the construction managers. Felt belittled at times. Quality control was lacking. We found most errors that had been missed...
Colorado Springs, on Jan 02, 2022
We received wonderful customer care. Very quick and pleasant.
Colorado Springs, CO, on Oct 07, 2021
Liked most everything. Only one mistake by the designer.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, CO, on May 11, 2022
We were knowledgeable of the fact that we purchased a spec home. However, the fact that fact that we contracted a matter of days from submitting for permit, we would have happily taken the opportunity to make limited, specific, non-structural changes to the build. The sales staff, Lisa and June were great to work with as they made consistent contact with us. Living out of state as most of the construction in. progress, they provided regular updates through pictures and video to help us feel a part of the process. Curtis was a fantastic superintendent to work with. He was excellent in his communication and I was impressed at the amount of respect all the trades I had contact with had for him. This is our fifth new home purchase and this experience is the best we have had with quality, sales staff and construction interaction.
Colorado Springs, CO, on Apr 09, 2022
We live out of state and the communication during the building process was excellent. Lisa, June, Tony and Mikey were great.
Colorado Springs, CO, on Mar 20, 2022
The Sales team was great. They kept me informed throughout the process. Whenever there was a challenge, the Sales team communicated clearly through resolution. We moved into our home on February 16, 2022. We are still waiting for our backyard fencing and front year landscaping. We understand that there has been some weather issues, but there has also been more than enough windows of opportunity to complete the work. Our neighbors, who moved in a week after we did, already have their backyard fencing. We have a dog and this has been a huge inconvenience. The landscaping contractor stopped by on 3/16 and said that they might install the front yard next week. We have not received any updates on the fencing. Again, very frustrating.
Colorado Springs, CO, on Mar 11, 2022
Great communication! From the sales staff and then working with Tony and David. The photos were great too. Emails were answered promptly for the most part.
Colorado Springs, CO, on Mar 10, 2022
Everything except the shower head in the master bath. It was misrepresented in the design center ??
Colorado Springs, CO, on Feb 23, 2022
Some items are of a cheaper quality than most in the house. Yard cleanup did not happen. Updates on progress started out great then went to longer periods to nothing over the past month for missing items
Colorado Springs, CO, on Feb 13, 2022
Working with Lisa and June was such a pleasure. WE just love them and getting the darling updates weekly were fantastic. They are so personable and professional! Mikey kept us so informed as to his weekly updates also. He was very patient and answered all our questions fully and honestly. He is so great and such an asset to Classic Homes! The whole experience was fantastic! Thank you for all you have done for us. We definitely will be purchasing more from Lisa and June!
Colorado Springs, CO, on Feb 10, 2022
Everyone has been extremely helpful. I appreciate all the attention given to my requests by Lisa, June and David. Super representatives of Classic homes!!!
Colorado Springs, CO, on Feb 08, 2022
From a cleanliness standpoint, house was not move in ready. Had not been throughly cleaned. Fortunately moving truck was not here to unload. Understand the labor situation but still disappointed.
Colorado Springs, CO, on Feb 06, 2022
Lise and June were fantastic and that made all the difference
Colorado Springs, CO, on Jan 23, 2022
Great communication and excellent construction. Responsive sales people. All around a great experience.
Colorado Springs, CO, on Dec 08, 2021
Everyone from the Sales Ladies to all the building team are The Best of the Best . Everyone was so helpful and always went out of their way to help us. It was the best experience, we tell everyone how great the whole team was.
Colorado Springs, CO, on Dec 08, 2021
Business model is a bait and switch. Did a good job of keeping us updated. Fundamentally a soundly built home. Surprise sump pump in a bedroom that does not show up on floor plans. Too few interior color choices. Fit and finish is poor. Lousy job of cleaning the house before move-in. Pressured to close so that Classic could get out from under the construction loan when house was not ready to be occupied.
Colorado Springs, CO, on Nov 06, 2021
Communication was excellent, but responsiveness was even greater!
Colorado Springs, CO, on Nov 06, 2021
Everything went very smooth although it may have taken longer than I would have liked. All of Classic employees and staff were great to work with.
Colorado Springs, CO, on Nov 06, 2021
I’m sorry….It very hard to give an accurate review knowing that the home is not complete. Nothing that a builder is responsible for…
Colorado Springs, CO, on Oct 20, 2021
The PDI process needs to be re-evaluated. There were numerous holes that had to be cut into our drywall to fix problems that Classic should have identified beforehand. Problems included HVAC ducts, electrical, fixture placement, and water leak. Why is it the buyer's responsibility to perform Quality Control? If the buyer is going to be charged for any changes that affect drywall, the builder should provide a credit for each time the drywall is affected too. Very disappointing. Also, there was so much drywall dust in the home when we moved in we spent many hours (>10) cleaning fixtures, floors, counters, and vacuuming.
Colorado Springs, CO, on Oct 16, 2021
I liked having the sales staff to contact if I had questions or concerns. They always seemed to have the answers or would forward to the appropriate people. I liked the weekly calls & photos. I disliked the fact that in spite of all good intentions, the building managers and trades people were spread way too thin. Maybe a result of over-selling or the global pandemic or both.
Colorado Springs, CO, on Oct 15, 2021
There was lack of "gull contact" communication with the construction managers. Felt belittled at times. Quality control was lacking. We found most errors that had been missed...
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, on Sep 16, 2022
Everything has gone very well so far. No complaints.
Colorado Springs, on Aug 09, 2022
Great response time, outstanding customer service
Colorado Springs, on Jul 31, 2022
They are very quick to respond to the couple of small issues we’ve had.
Colorado Springs, on Jul 28, 2022
I had a customer care person who dropped off the face of the earth mid repairs. After contacting Classic, a few weeks later I finally got a new customer care person. He is great. Although it is taking forever to get a gate and fence posts redone. They were not done properly the first time. I am currently getting landscaping done and do not have a working gate, so I won’t be able to let my dog out in the backyard.
Colorado Springs, on Jul 17, 2022
Overall, the quality of our home is great. The warranty team has been responsive to every concern that we have had and we do not have any current issues.
Colorado Springs, on Jun 30, 2022
Some of the items in the house were placed without thought. Some items that are not functioning we are told this is just the way it’s going to be
Colorado Springs, on May 25, 2022
The paint and caulking job in my home is awful. That has been somewhat resolved but still doesn’t look like a professional paint/caulking job. Despite having a leak from the master bath to the basement on Day 3 of living in the house, everyone is of the opinion that the patch job is satisfactory.
Colorado Springs, on May 24, 2022
The warranty service/customer care experience has been very positive/responsive in person. There has, though, been numerous e-communications that have been redundant and disorganized.
Colorado Springs, on Apr 24, 2022
Everyone is very professional and always very helpful, for them no question is unimportant.
Colorado Springs, on Apr 07, 2022
It has taken way too long to complete the numerous corrections that are needed.
Colorado Springs, on Apr 07, 2022
Excellent service from Kyle. I also wanted to shout out to Kim Leif, who is handling the missing components. We have been missing a slew of cabinet doors, drawer boxes and fronts AND our refrigerator. Kim has been working hard getting everything straight and she's been in constant communication and always returns my calls. I know the supply chain issue is something Classic has no control of, however, they put the right people on the job. Thank you.
Colorado Springs, on Mar 28, 2022
The lack of effective communication. Failure of trades to show up; wasting my time. The poor attitudes of the trades is absolutely unbelievable. The right hand does not know what the left hand is doing.
Colorado Springs, on Mar 08, 2022
Everything is only done half way. We have had a new refrigerator door in our home since December but no one to put it on. They do drywall repairs that look horrible and then we are left with the cleanup. There is no regard for the fact that this is our HOME when repairs are done.
Colorado Springs, on Feb 18, 2022
The warranty service representative was very responsive and did his best to resolve all issues quickly. However, he cannot do all the same work that the trades people are qualified to do and called in the experts when needed.
Colorado Springs, on Feb 13, 2022
The warranty service is fantastic. They are prompt if any problems arise. The customer service is A+
Colorado Springs, on Jan 10, 2022
This service has been our only hope as we have had multiple issues with the house. And there seems to be a sincere effort to make things right by the customer/ new owner.
Colorado Springs, on Jan 02, 2022
We received wonderful customer care. Very quick and pleasant.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, on Feb 01, 2023
We have an appointment on 1-12-2023 for issues relating to our home. We are, therefore, not finished with a follow-up with Classic as of yet.
Colorado Springs, on Jan 18, 2023
Tony was excellent during the "build" process. During the "build" process, we got switched to a new young guy named David. We thought he was poor, and didn't follow through on items we addressed, communication, etc. Was absolutely not pleased with him. After closing, the upstairs bathtub overflow had a piece that was not properly removed during install, and had a water leak downstairs. The plumbing company was rude, etc. Also, the carpet in downstairs hallway, looked like a piece mill job. Could see the seam, and it looked horrible. Addressed this with David multiple times after installation, and this was just "blown off". This was addressed and fixed during home warranty period. Once again......too much work on our part. I feel the Quality control during build process is poor. Should have been seemless. Too much work on our part. Don't think we would do a Classic home again.
Colorado Springs, on Jan 10, 2023
Design studio was excellent, quality of construction was excellent. My only complaint is that the garage should have been fully sheetrocked.
Colorado Springs, on Dec 21, 2022
I have a gate that wasn’t installed correctly back in February/March and it still hasn’t been fixed. Also, we were never told until closing that we would not have a mailbox. Still waiting on the mailbox. Basement tub shower wasn’t installed correctly and we had a leak. That had to be redone
Colorado Springs, on Dec 17, 2022
Our biggest challenge that we have experienced is in regard to our electrical. Apparently, the electricians come in and install outlets and switches were they choose with no thought or planning. Two identical houses have switches and outlets in different locations. We had complete walls without outlets and had to have Classic have them installed after we moved in. We have outlets and lights on the same circuits causing lights to flicker. So much thought and care went into the design of the house and then left to chance for the electrical. Overall, we love our home.
Colorado Springs, on Dec 13, 2022
I dislike that someone either doesn't know how to read a blueprint or the blueprint was totally ignored and Classic appears unwilling to do anything to remedy the situation.
Colorado Springs, on Jan 05, 2022
Love the home and service. Dislike Oakwood managing all other aspects of the community.
Colorado Springs, on Jan 02, 2022
Our concerns have been met, but there are a few outstanding issues to get back to in February.