Overall Satisfaction
Community Profile
MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, on Dec 19, 2019
I like that there is a warranty service available but unfortunately we have not had the best experience
Colorado Springs, on Dec 10, 2019
I enjoyed the seamless process from start to finish with the sales team, to the design studio, to the construction community builders.
Colorado Springs, on Dec 05, 2019
Overall experience with classic has been great so far. Customer support is really nice.
Colorado Springs, on Nov 26, 2019
Design, lay out and function of the building
Colorado Springs, on Nov 25, 2019
Stacey in the design studio was great. She was so patient, and really seemed to tell us honestly when an offered upgrade wasn't worth it.
Colorado Springs, on Nov 15, 2019
I liked getting to walk through our home during the construction period and see it take shape.
Colorado Springs, on Nov 15, 2019
Was updated frequently with phone calls and emails + pictures
Colorado Springs, on Oct 08, 2019
Picking out our design elements for our house in the design studio was a stand out moment of the buying experience. Also, the final walk throughs were also a very positive experience.
Colorado Springs, on Oct 06, 2019
Keeping us informed of the building process...phone calls once a week, pictures once a week. This was helpful.
Colorado Springs, on Sep 10, 2019
I had a leaking faucet in downstairs bathroom, this caused mold in cabinets and wall. It was taken care of by Robert immediately and done very well.
Colorado Springs, on Sep 03, 2019
The home was finished on time. Annie and Sean were wonderful to work with.
Colorado Springs, on Aug 29, 2019
Annie and Sean were extremely great with emailing us updates and pictures they were always on top of everything and available at all times.
Colorado Springs, on Aug 10, 2019
Ability to work long distance with staff. Annie and Sean sent progress pictures of home being built which were greatly appreciate. Jon and Manny kept us up to date with weekly briefings on status of construction.
Colorado Springs, on Aug 05, 2019
The structure and process was explained so we knew what was coming up next. No real surprises.
Colorado Springs, on Jul 22, 2019
Constant communication from the entire team
Colorado Springs, on Jul 11, 2019
The information given at every step, and help from everyone involved.
Colorado Springs, on Jul 04, 2019
All issues are being addressed in a timely manner.
Colorado Springs, on Jun 27, 2019
The initial visits and handling the adjustment in shower water temperature.
Colorado Springs, on Jun 27, 2019
I loved the entire building process and the final product.
Colorado Springs, on Jun 03, 2019
My first experience was I had a garage door opener installed that is a quiet drive only to find out this voided my warranty on the garage door, so that is not good. My next two issues are submitted online and the website says 4-6 weeks before someone can come here. So far the experience is less than what I expected.
Colorado Springs, on May 26, 2019
I loved that they stuck to the original timeline they gave us and sent us weekly pictures of the progress.
Colorado Springs, on Apr 24, 2019
While we were building our home, we kept asking for the problems on the floor, stairway, and installed furniture. These problematic parts are now coming back even seriously and we definitely need aftercare on these problems.
Colorado Springs, on Apr 11, 2019
The concerns that we brought to attention were addressed.
Colorado Springs, on Mar 20, 2019
They will come and help us out if we need it.
Colorado Springs, on Mar 10, 2019
Best service experience was from Sales.They were overall very helpful and went the extra mile
Colorado Springs, on Mar 10, 2019
the entire process was very smooth and the sales staff was extremely friendly and helpful
Colorado Springs, on Mar 08, 2019
Once we completed the VA Loan paperwork and requirements, the actual building of the home went well. I believe the home was even ready ahead of schedule. Thank you.
Colorado Springs, on Jan 08, 2019
I liked the whole buying process especially the design phase and the weekly follow ups while the house was built
Colorado Springs, on Jan 06, 2019
The customer service team is good at hearing concerns/issues.
Colorado Springs, on Nov 29, 2018
Our rep told us if he can’t see it from 6 feet away he won’t fix it, I really liked that.
Colorado Springs, on Nov 19, 2018
The sales team Annie and Sean. They were great. It is the warranty team and quality of the home that has really let us down.
Colorado Springs, on Sep 16, 2018
pleasant sales people and an outstanding construction super in John
Colorado Springs, on Jun 30, 2018
had few issues with a cabinet door, flooring, and settling. Robert had guys scheduled and everything was taken care of quickly.
Colorado Springs, on Jun 25, 2018
Communication. Classic keep us updated on the progress of the home frequently. The employees were always professional and cordial. We loved dealing with Annie and Sean at the model! They were always helpful and quick to give us answers to our questions or to find answers. Even after selling us the house, they remain available to answer questions.
Colorado Springs, on Jun 20, 2018
When ever we address something to the warranty guy he add very promply
Colorado Springs, on Jun 19, 2018
Having a senior member of the warranty team laugh in my face when i asked if they would consider reimbursing us for having to replace all of our plumbing due to damaged PEX pipes was not enjoyable at all. We had health issues arise when all our family got Urinary track infections due to the water quality being toxified by the damaged pipe. after consulting with a plumbing expert who replaced our pipes he indicated that the contractor who installed the pipes most likely left them out in the sun and the plastic had been affected by the UV. This would have caused the bad smell and the bad water quality we were experiencing. Since the warranty team is not very time efficient and this was a health matter I had the pipes replaced immediately, hardly a situation that a warranty team member should be laughing at. The team member who was laughing at my request was not Robert Sandoval the guy assigned to our home but rather his superior. Although Robert's knowledge was very limited.
Colorado Springs, on May 21, 2018
The style and all the people from selling to the finished home.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, on Dec 10, 2019
I enjoyed the seamless process from start to finish with the sales team, to the design studio, to the construction community builders.
Colorado Springs, on Nov 26, 2019
Design, lay out and function of the building
Colorado Springs, on Nov 15, 2019
I liked getting to walk through our home during the construction period and see it take shape.
Colorado Springs, on Nov 15, 2019
Was updated frequently with phone calls and emails + pictures
Colorado Springs, on Oct 08, 2019
Picking out our design elements for our house in the design studio was a stand out moment of the buying experience. Also, the final walk throughs were also a very positive experience.
Colorado Springs, on Oct 06, 2019
Keeping us informed of the building process...phone calls once a week, pictures once a week. This was helpful.
Colorado Springs, on Aug 29, 2019
Annie and Sean were extremely great with emailing us updates and pictures they were always on top of everything and available at all times.
Colorado Springs, on Aug 10, 2019
Ability to work long distance with staff. Annie and Sean sent progress pictures of home being built which were greatly appreciate. Jon and Manny kept us up to date with weekly briefings on status of construction.
Colorado Springs, on Jul 22, 2019
Constant communication from the entire team
Colorado Springs, on Jul 11, 2019
The information given at every step, and help from everyone involved.
Colorado Springs, on May 26, 2019
I loved that they stuck to the original timeline they gave us and sent us weekly pictures of the progress.
Colorado Springs, on Mar 10, 2019
Best service experience was from Sales.They were overall very helpful and went the extra mile
Colorado Springs, on Mar 10, 2019
the entire process was very smooth and the sales staff was extremely friendly and helpful
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, on Dec 19, 2019
I like that there is a warranty service available but unfortunately we have not had the best experience
Colorado Springs, on Sep 10, 2019
I had a leaking faucet in downstairs bathroom, this caused mold in cabinets and wall. It was taken care of by Robert immediately and done very well.
Colorado Springs, on Jul 04, 2019
All issues are being addressed in a timely manner.
Colorado Springs, on Jun 27, 2019
The initial visits and handling the adjustment in shower water temperature.
Colorado Springs, on Jun 03, 2019
My first experience was I had a garage door opener installed that is a quiet drive only to find out this voided my warranty on the garage door, so that is not good. My next two issues are submitted online and the website says 4-6 weeks before someone can come here. So far the experience is less than what I expected.
Colorado Springs, on Apr 11, 2019
The concerns that we brought to attention were addressed.
Colorado Springs, on Mar 20, 2019
They will come and help us out if we need it.
Colorado Springs, on Nov 29, 2018
Our rep told us if he can’t see it from 6 feet away he won’t fix it, I really liked that.
Colorado Springs, on Jun 30, 2018
had few issues with a cabinet door, flooring, and settling. Robert had guys scheduled and everything was taken care of quickly.
Colorado Springs, on Jun 20, 2018
When ever we address something to the warranty guy he add very promply
Colorado Springs, on Jun 19, 2018
Having a senior member of the warranty team laugh in my face when i asked if they would consider reimbursing us for having to replace all of our plumbing due to damaged PEX pipes was not enjoyable at all. We had health issues arise when all our family got Urinary track infections due to the water quality being toxified by the damaged pipe. after consulting with a plumbing expert who replaced our pipes he indicated that the contractor who installed the pipes most likely left them out in the sun and the plastic had been affected by the UV. This would have caused the bad smell and the bad water quality we were experiencing. Since the warranty team is not very time efficient and this was a health matter I had the pipes replaced immediately, hardly a situation that a warranty team member should be laughing at. The team member who was laughing at my request was not Robert Sandoval the guy assigned to our home but rather his superior. Although Robert's knowledge was very limited.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, on Dec 05, 2019
Overall experience with classic has been great so far. Customer support is really nice.
Colorado Springs, on Nov 25, 2019
Stacey in the design studio was great. She was so patient, and really seemed to tell us honestly when an offered upgrade wasn't worth it.
Colorado Springs, on Sep 03, 2019
The home was finished on time. Annie and Sean were wonderful to work with.
Colorado Springs, on Aug 05, 2019
The structure and process was explained so we knew what was coming up next. No real surprises.
Colorado Springs, on Jun 27, 2019
I loved the entire building process and the final product.
Colorado Springs, on Apr 24, 2019
While we were building our home, we kept asking for the problems on the floor, stairway, and installed furniture. These problematic parts are now coming back even seriously and we definitely need aftercare on these problems.
Colorado Springs, on Jan 08, 2019
I liked the whole buying process especially the design phase and the weekly follow ups while the house was built
Colorado Springs, on Jan 06, 2019
The customer service team is good at hearing concerns/issues.
Colorado Springs, on Nov 19, 2018
The sales team Annie and Sean. They were great. It is the warranty team and quality of the home that has really let us down.
Colorado Springs, on Sep 16, 2018
pleasant sales people and an outstanding construction super in John
Colorado Springs, on Jun 25, 2018
Communication. Classic keep us updated on the progress of the home frequently. The employees were always professional and cordial. We loved dealing with Annie and Sean at the model! They were always helpful and quick to give us answers to our questions or to find answers. Even after selling us the house, they remain available to answer questions.
Colorado Springs, on May 21, 2018
The style and all the people from selling to the finished home.