Top Homebuilder Ratings & Reviews

Classic Homes

Northfork

108 Homeowner Reviews Completed Jul 2018 - Jan 20

Overall Satisfaction

4.4
Customers' overall satisfaction
4.5
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Satisfaction

4.4

Purchase Experience

4.7

Home Personalization Experience

4.6

Lender Experience

4.5

Construction Experience

4.5

Customer Care Experience

4.7

Home Readiness

4.5

Installation & Workmanship

4.5

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, on Dec 19, 2019

I like that there is a warranty service available but unfortunately we have not had the best experience

2.4
Verified Homeowner
Colorado Springs, on Dec 19, 2019

Quick response to solve problems

5.0
Verified Homeowner
Colorado Springs, on Dec 10, 2019

I enjoyed the seamless process from start to finish with the sales team, to the design studio, to the construction community builders.

4.8
Verified Homeowner
Colorado Springs, on Dec 05, 2019

Overall experience with classic has been great so far. Customer support is really nice.

4.3
Verified Homeowner
Colorado Springs, on Nov 26, 2019

Design, lay out and function of the building

4.0
Verified Homeowner
Colorado Springs, on Nov 25, 2019

Stacey in the design studio was great. She was so patient, and really seemed to tell us honestly when an offered upgrade wasn't worth it.

3.5
Verified Homeowner
Colorado Springs, on Nov 22, 2019

Promptness of fixes

5.0
Verified Homeowner
Colorado Springs, on Nov 15, 2019

I liked getting to walk through our home during the construction period and see it take shape.

4.8
Verified Homeowner
Colorado Springs, on Nov 15, 2019

Was updated frequently with phone calls and emails + pictures

4.9
Verified Homeowner
Colorado Springs, on Nov 08, 2019

Responsiveness and professionalism

5.0
Verified Homeowner
Colorado Springs, on Oct 08, 2019

Picking out our design elements for our house in the design studio was a stand out moment of the buying experience. Also, the final walk throughs were also a very positive experience.

4.8
Verified Homeowner
Colorado Springs, on Oct 06, 2019

Keeping us informed of the building process...phone calls once a week, pictures once a week. This was helpful.

4.8
Verified Homeowner
Colorado Springs, on Oct 01, 2019

Prompt responses

4.7
Verified Homeowner
Colorado Springs, on Sep 10, 2019

I had a leaking faucet in downstairs bathroom, this caused mold in cabinets and wall. It was taken care of by Robert immediately and done very well.

5.0
Verified Homeowner
Colorado Springs, on Sep 09, 2019

It was an easy process.

5.0
Verified Homeowner
Colorado Springs, on Sep 03, 2019

The home was finished on time. Annie and Sean were wonderful to work with.

3.2
Verified Homeowner
Colorado Springs, on Aug 29, 2019

Annie and Sean were extremely great with emailing us updates and pictures they were always on top of everything and available at all times.

5.0
Verified Homeowner
Colorado Springs, on Aug 10, 2019

Ability to work long distance with staff. Annie and Sean sent progress pictures of home being built which were greatly appreciate. Jon and Manny kept us up to date with weekly briefings on status of construction.

5.0
Verified Homeowner
Colorado Springs, on Aug 08, 2019

I enjoyed the communication.

4.8
Verified Homeowner
Colorado Springs, on Aug 05, 2019

The structure and process was explained so we knew what was coming up next. No real surprises.

4.5
Verified Homeowner
Colorado Springs, on Aug 01, 2019

Fast paced

3.6
Verified Homeowner
Colorado Springs, on Jul 22, 2019

Constant communication from the entire team

5.0
Verified Homeowner
Colorado Springs, on Jul 11, 2019

The information given at every step, and help from everyone involved.

5.0
Verified Homeowner
Colorado Springs, on Jul 04, 2019

All issues are being addressed in a timely manner.

5.0
Verified Homeowner
Colorado Springs, on Jun 27, 2019

The initial visits and handling the adjustment in shower water temperature.

3.0
Verified Homeowner
Colorado Springs, on Jun 27, 2019

I loved the entire building process and the final product.

4.3
Verified Homeowner
Colorado Springs, on Jun 12, 2019

How easy and stream lined it was

5.0
Verified Homeowner
Colorado Springs, on Jun 03, 2019

My first experience was I had a garage door opener installed that is a quiet drive only to find out this voided my warranty on the garage door, so that is not good. My next two issues are submitted online and the website says 4-6 weeks before someone can come here. So far the experience is less than what I expected.

4.3
Verified Homeowner
Colorado Springs, on Jun 02, 2019

Annie and Sean were great!

5.0
Verified Homeowner
Colorado Springs, on May 26, 2019

I loved that they stuck to the original timeline they gave us and sent us weekly pictures of the progress.

4.5
Verified Homeowner
Colorado Springs, on May 01, 2019

24 7 availability to staff

5.0
Verified Homeowner
Colorado Springs, on Apr 24, 2019

While we were building our home, we kept asking for the problems on the floor, stairway, and installed furniture. These problematic parts are now coming back even seriously and we definitely need aftercare on these problems.

3.6
Verified Homeowner
Colorado Springs, on Apr 11, 2019

The concerns that we brought to attention were addressed.

4.4
Verified Homeowner
Colorado Springs, on Apr 03, 2019

The quality of the home

4.3
Verified Homeowner
Colorado Springs, on Apr 03, 2019

Sales staff and the streamlined approach

4.6
Verified Homeowner
Colorado Springs, on Mar 20, 2019

They will come and help us out if we need it.

4.2
Verified Homeowner
Colorado Springs, on Mar 10, 2019

Best service experience was from Sales.They were overall very helpful and went the extra mile

4.8
Verified Homeowner
Colorado Springs, on Mar 10, 2019

the entire process was very smooth and the sales staff was extremely friendly and helpful

4.9
Verified Homeowner
Colorado Springs, on Mar 08, 2019

Once we completed the VA Loan paperwork and requirements, the actual building of the home went well. I believe the home was even ready ahead of schedule. Thank you.

4.9
Verified Homeowner
Colorado Springs, on Feb 28, 2019

Our concerns were addressed adequately.

4.8
Verified Homeowner
Colorado Springs, on Feb 21, 2019

The follow through of problems.

4.8
Verified Homeowner
Colorado Springs, on Jan 08, 2019

I liked the whole buying process especially the design phase and the weekly follow ups while the house was built

3.7
Verified Homeowner
Colorado Springs, on Jan 06, 2019

The customer service team is good at hearing concerns/issues.

3.0
Verified Homeowner
Colorado Springs, on Dec 08, 2018

Quality and warranty services.

4.5
Verified Homeowner
Colorado Springs, on Nov 29, 2018

Our rep told us if he can’t see it from 6 feet away he won’t fix it, I really liked that.

3.0
Verified Homeowner
Colorado Springs, on Nov 19, 2018

The sales team Annie and Sean. They were great. It is the warranty team and quality of the home that has really let us down.

1.2
Verified Homeowner
Colorado Springs, on Sep 21, 2018

Prompt response

3.8
Verified Homeowner
Colorado Springs, on Sep 16, 2018

pleasant sales people and an outstanding construction super in John

2.5
Verified Homeowner
Colorado Springs, on Sep 15, 2018

number of floor plans available

4.3
Verified Homeowner
Colorado Springs, on Aug 31, 2018

Always available to answer my questions.

4.8
Verified Homeowner
Colorado Springs, on Aug 21, 2018

Very responsive

4.5
Verified Homeowner
Colorado Springs, on Jul 24, 2018

Nothing stands out

4.4
Verified Homeowner
Colorado Springs, on Jun 30, 2018

had few issues with a cabinet door, flooring, and settling. Robert had guys scheduled and everything was taken care of quickly.

5.0
Verified Homeowner
Colorado Springs, on Jun 25, 2018

Communication. Classic keep us updated on the progress of the home frequently. The employees were always professional and cordial. We loved dealing with Annie and Sean at the model! They were always helpful and quick to give us answers to our questions or to find answers. Even after selling us the house, they remain available to answer questions.

3.5
Verified Homeowner
Colorado Springs, on Jun 21, 2018

the quality of the outside siding is poor.

3.7
Verified Homeowner
Colorado Springs, on Jun 20, 2018

When ever we address something to the warranty guy he add very promply

5.0
Verified Homeowner
Colorado Springs, on Jun 19, 2018

Having a senior member of the warranty team laugh in my face when i asked if they would consider reimbursing us for having to replace all of our plumbing due to damaged PEX pipes was not enjoyable at all. We had health issues arise when all our family got Urinary track infections due to the water quality being toxified by the damaged pipe. after consulting with a plumbing expert who replaced our pipes he indicated that the contractor who installed the pipes most likely left them out in the sun and the plastic had been affected by the UV. This would have caused the bad smell and the bad water quality we were experiencing. Since the warranty team is not very time efficient and this was a health matter I had the pipes replaced immediately, hardly a situation that a warranty team member should be laughing at. The team member who was laughing at my request was not Robert Sandoval the guy assigned to our home but rather his superior. Although Robert's knowledge was very limited.

0.5
Verified Homeowner
Colorado Springs, on Jun 16, 2018

Lots of good and constant communication.

4.5
Verified Homeowner
Colorado Springs, on May 21, 2018

The style and all the people from selling to the finished home.

4.5
Verified Homeowner
Colorado Springs, on May 14, 2018

The design center and choosing our options.

4.3
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, on Dec 10, 2019

I enjoyed the seamless process from start to finish with the sales team, to the design studio, to the construction community builders.

4.8
Verified Homeowner
Colorado Springs, on Nov 26, 2019

Design, lay out and function of the building

4.0
Verified Homeowner
Colorado Springs, on Nov 15, 2019

I liked getting to walk through our home during the construction period and see it take shape.

4.8
Verified Homeowner
Colorado Springs, on Nov 15, 2019

Was updated frequently with phone calls and emails + pictures

4.9
Verified Homeowner
Colorado Springs, on Oct 08, 2019

Picking out our design elements for our house in the design studio was a stand out moment of the buying experience. Also, the final walk throughs were also a very positive experience.

4.8
Verified Homeowner
Colorado Springs, on Oct 06, 2019

Keeping us informed of the building process...phone calls once a week, pictures once a week. This was helpful.

4.8
Verified Homeowner
Colorado Springs, on Sep 09, 2019

It was an easy process.

5.0
Verified Homeowner
Colorado Springs, on Aug 29, 2019

Annie and Sean were extremely great with emailing us updates and pictures they were always on top of everything and available at all times.

5.0
Verified Homeowner
Colorado Springs, on Aug 10, 2019

Ability to work long distance with staff. Annie and Sean sent progress pictures of home being built which were greatly appreciate. Jon and Manny kept us up to date with weekly briefings on status of construction.

5.0
Verified Homeowner
Colorado Springs, on Aug 08, 2019

I enjoyed the communication.

4.8
Verified Homeowner
Colorado Springs, on Aug 01, 2019

Fast paced

3.6
Verified Homeowner
Colorado Springs, on Jul 22, 2019

Constant communication from the entire team

5.0
Verified Homeowner
Colorado Springs, on Jul 11, 2019

The information given at every step, and help from everyone involved.

5.0
Verified Homeowner
Colorado Springs, on Jun 12, 2019

How easy and stream lined it was

5.0
Verified Homeowner
Colorado Springs, on Jun 02, 2019

Annie and Sean were great!

5.0
Verified Homeowner
Colorado Springs, on May 26, 2019

I loved that they stuck to the original timeline they gave us and sent us weekly pictures of the progress.

4.5
Verified Homeowner
Colorado Springs, on Apr 03, 2019

Sales staff and the streamlined approach

4.6
Verified Homeowner
Colorado Springs, on Mar 10, 2019

Best service experience was from Sales.They were overall very helpful and went the extra mile

4.8
Verified Homeowner
Colorado Springs, on Mar 10, 2019

the entire process was very smooth and the sales staff was extremely friendly and helpful

4.9
Verified Homeowner
Colorado Springs, on Mar 08, 2019

Once we completed the VA Loan paperwork and requirements, the actual building of the home went well. I believe the home was even ready ahead of schedule. Thank you.

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, on Dec 19, 2019

I like that there is a warranty service available but unfortunately we have not had the best experience

2.4
Verified Homeowner
Colorado Springs, on Dec 19, 2019

Quick response to solve problems

5.0
Verified Homeowner
Colorado Springs, on Nov 22, 2019

Promptness of fixes

5.0
Verified Homeowner
Colorado Springs, on Nov 08, 2019

Responsiveness and professionalism

5.0
Verified Homeowner
Colorado Springs, on Sep 10, 2019

I had a leaking faucet in downstairs bathroom, this caused mold in cabinets and wall. It was taken care of by Robert immediately and done very well.

5.0
Verified Homeowner
Colorado Springs, on Jul 04, 2019

All issues are being addressed in a timely manner.

5.0
Verified Homeowner
Colorado Springs, on Jun 27, 2019

The initial visits and handling the adjustment in shower water temperature.

3.0
Verified Homeowner
Colorado Springs, on Jun 03, 2019

My first experience was I had a garage door opener installed that is a quiet drive only to find out this voided my warranty on the garage door, so that is not good. My next two issues are submitted online and the website says 4-6 weeks before someone can come here. So far the experience is less than what I expected.

4.3
Verified Homeowner
Colorado Springs, on May 01, 2019

24 7 availability to staff

5.0
Verified Homeowner
Colorado Springs, on Apr 11, 2019

The concerns that we brought to attention were addressed.

4.4
Verified Homeowner
Colorado Springs, on Mar 20, 2019

They will come and help us out if we need it.

4.2
Verified Homeowner
Colorado Springs, on Feb 28, 2019

Our concerns were addressed adequately.

4.8
Verified Homeowner
Colorado Springs, on Nov 29, 2018

Our rep told us if he can’t see it from 6 feet away he won’t fix it, I really liked that.

3.0
Verified Homeowner
Colorado Springs, on Sep 21, 2018

Prompt response

3.8
Verified Homeowner
Colorado Springs, on Aug 21, 2018

Very responsive

4.5
Verified Homeowner
Colorado Springs, on Jul 24, 2018

Nothing stands out

4.4
Verified Homeowner
Colorado Springs, on Jun 30, 2018

had few issues with a cabinet door, flooring, and settling. Robert had guys scheduled and everything was taken care of quickly.

5.0
Verified Homeowner
Colorado Springs, on Jun 21, 2018

the quality of the outside siding is poor.

3.7
Verified Homeowner
Colorado Springs, on Jun 20, 2018

When ever we address something to the warranty guy he add very promply

5.0
Verified Homeowner
Colorado Springs, on Jun 19, 2018

Having a senior member of the warranty team laugh in my face when i asked if they would consider reimbursing us for having to replace all of our plumbing due to damaged PEX pipes was not enjoyable at all. We had health issues arise when all our family got Urinary track infections due to the water quality being toxified by the damaged pipe. after consulting with a plumbing expert who replaced our pipes he indicated that the contractor who installed the pipes most likely left them out in the sun and the plastic had been affected by the UV. This would have caused the bad smell and the bad water quality we were experiencing. Since the warranty team is not very time efficient and this was a health matter I had the pipes replaced immediately, hardly a situation that a warranty team member should be laughing at. The team member who was laughing at my request was not Robert Sandoval the guy assigned to our home but rather his superior. Although Robert's knowledge was very limited.

0.5
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, on Dec 05, 2019

Overall experience with classic has been great so far. Customer support is really nice.

4.3
Verified Homeowner
Colorado Springs, on Nov 25, 2019

Stacey in the design studio was great. She was so patient, and really seemed to tell us honestly when an offered upgrade wasn't worth it.

3.5
Verified Homeowner
Colorado Springs, on Oct 01, 2019

Prompt responses

4.7
Verified Homeowner
Colorado Springs, on Sep 03, 2019

The home was finished on time. Annie and Sean were wonderful to work with.

3.2
Verified Homeowner
Colorado Springs, on Aug 05, 2019

The structure and process was explained so we knew what was coming up next. No real surprises.

4.5
Verified Homeowner
Colorado Springs, on Jun 27, 2019

I loved the entire building process and the final product.

4.3
Verified Homeowner
Colorado Springs, on Apr 24, 2019

While we were building our home, we kept asking for the problems on the floor, stairway, and installed furniture. These problematic parts are now coming back even seriously and we definitely need aftercare on these problems.

3.6
Verified Homeowner
Colorado Springs, on Apr 03, 2019

The quality of the home

4.3
Verified Homeowner
Colorado Springs, on Feb 21, 2019

The follow through of problems.

4.8
Verified Homeowner
Colorado Springs, on Jan 08, 2019

I liked the whole buying process especially the design phase and the weekly follow ups while the house was built

3.7
Verified Homeowner
Colorado Springs, on Jan 06, 2019

The customer service team is good at hearing concerns/issues.

3.0
Verified Homeowner
Colorado Springs, on Dec 08, 2018

Quality and warranty services.

4.5
Verified Homeowner
Colorado Springs, on Nov 19, 2018

The sales team Annie and Sean. They were great. It is the warranty team and quality of the home that has really let us down.

1.2
Verified Homeowner
Colorado Springs, on Sep 16, 2018

pleasant sales people and an outstanding construction super in John

2.5
Verified Homeowner
Colorado Springs, on Sep 15, 2018

number of floor plans available

4.3
Verified Homeowner
Colorado Springs, on Aug 31, 2018

Always available to answer my questions.

4.8
Verified Homeowner
Colorado Springs, on Jun 25, 2018

Communication. Classic keep us updated on the progress of the home frequently. The employees were always professional and cordial. We loved dealing with Annie and Sean at the model! They were always helpful and quick to give us answers to our questions or to find answers. Even after selling us the house, they remain available to answer questions.

3.5
Verified Homeowner
Colorado Springs, on Jun 16, 2018

Lots of good and constant communication.

4.5
Verified Homeowner
Colorado Springs, on May 21, 2018

The style and all the people from selling to the finished home.

4.5
Verified Homeowner
Colorado Springs, on May 14, 2018

The design center and choosing our options.

4.3
Verified Homeowner