Top Homebuilder Ratings & Reviews

Classic Homes

Northfork

121 Homeowner Reviews Completed Jan 2020 - Jul 2021

Overall Satisfaction

4.5
Customers' overall satisfaction
4.6
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.8

Home Personalization Experience

4.7

Lender Experience

4.7

Construction Experience

4.7

Customer Care Experience

4.9

Home Readiness

4.6

Installation & Workmanship

4.6

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, on May 15, 2021

Within the first year of owning our home, all of the grout along our countertops and in our showers has cracked and will need to be replaced.

4.4
Verified Homeowner
Colorado Springs, CO, on Jun 27, 2021

Everything was good

5.0
Verified Homeowner
Colorado Springs, on Jul 18, 2021

I like that when I have had a warranty issue, it was acknowledged quickly.

4.7
Verified Homeowner
Colorado Springs, on Apr 03, 2021

Overall process is very quick and efficient. There are some quality issues that come with any volume driven builder.

4.0
Verified Homeowner
Colorado Springs, CO, on Jun 19, 2021

The response we received: Issue: The Whirpool oven is not working from day 1 (closing date) i.e. 18-MAY-2021. Description Whenever the oven is reaching a certain temperature it will stop working with the error code " F8E0" We tried a couple of times then finally logged a service request on 25th May (Confirmation is above) with the classic homes warranty team Till this date, we are not able to use the oven at all, and was embarrassing to cancel multiple dinners with our friends and family. Inspection during the final walkthrough? During our walks 1st time the over breaker was having some issue and then there was no testing of the oven with this temperature to identify the problem. What we need help with? We don't want to invest our time and energy to fix the oven which was already broken, to begin with, and it's not our responsibility to follow up with whirlpool for something which was faulty before our closing. With classic homes reputation, we are still under the impression of getting the high-quality product (Home and appliances provided within) and after-sales support Since the problem was identified within a week of closing we are expecting to have up and running equipment(s) and want the oven to get replaced as soon as possible again we do not want to fix the equipment we need a working oven from get-go ===================================== Hi Rohit & Kimanshi, We appreciate your email (with a timeline of your issue with your oven) and understand your frustration with your oven not working since after you closed. Per our conversation we checked with Curtis and he let us know that he did not have any documentation that the oven didn't work on the Welcome Home Orientation (your final walk) . He let us know that the appliance guys tested it when they installed to make sure it works and it did at that time. He also pre heated it before the New Home Presentation (your first walk) and didn't have any issues. Per our conversation there is nothing Classic Homes can do at this time to resolve the issue of the oven it has to be directly through Whirlpool as they warranty the oven as well as other appliances that have been installed in your home. This is due to the fact that the oven is a consumer product and Classic Homes legally can’t repair or warrant any consumer products. Curtis did not recall/ have documentation that we had an issue with the breaker that you mentioned to us. We hope this helps you better understand the process.

4.9
Verified Homeowner
Colorado Springs, on Jul 10, 2021

This is not related to your question, but you need to fire Sue Renfro as the landscape inspector. It is absolute B.S. the way she has treated myself and my neighbors. If you have any sway with LaPlatte, please encourage them to remove Sue. She has been utterly rude and has been making people adhere to things that are not outlined in the northfork landscaping guidelines.

4.7
Verified Homeowner
Colorado Springs, on Mar 28, 2021

The house has settled and the bathroom grout in all three bathrooms have cracked. Because of Covid we understand it has not been possible to fix the grout. All three in our household have had Covid. Please make arrangements to fix the grout. Thank you.

4.8
Verified Homeowner
Colorado Springs, CO, on Jun 14, 2021

The communication was great and they listened to ours needs and wants without hesitation. It was smooth and delightful experience.

5.0
Verified Homeowner
Colorado Springs, on Jun 23, 2021

Everyone I have dealt with has been great--when there was an issue, John and Robert were right on it! Robert fixed our garage door in freezing weather because he wanted it done before snow came the next day! They go above and beyond!

4.8
Verified Homeowner
Colorado Springs, on Mar 16, 2021

Weekly updates, great customer service

4.9
Verified Homeowner
Colorado Springs, CO, on Jun 12, 2021

Our team included Sean, Maureen and Annie, they were great to work with and helped the home buying process go very smoothly.

4.8
Verified Homeowner
Colorado Springs, on Jun 22, 2021

Liked that our representative always checks in on us and any work being completed Dislike our lights glow all the time. Should use different led bulbs when building.

4.4
Verified Homeowner
Colorado Springs, on Mar 05, 2021

We dislike how much settling occurred on our home we feel that if the soil was properly conditioned and compacted that our house and a lot of other houses on our street would have little settling especially with in a year!

2.7
Verified Homeowner
Colorado Springs, on May 26, 2021

It was clearly communicated to us and Classic fulfilled its commitment, however, we are still waiting on one item.

4.1
Verified Homeowner
Colorado Springs, CO, on Jun 11, 2021

The whole process has been great! Folks are professional & friendly and follow-up as promised. The attention to detail and quality has been exceptional. There have been no surprises, except pleasant ones! We absolutely love our new home. ??

5.0
Verified Homeowner
Colorado Springs, on Feb 07, 2021

Our floor is shifting in spots.. we had a gouge in our white kitchen cabinet . And we told them about it in our walk through. And they put a touch up paint on it. And its very noticeable. Our back patio slab cracked all the way through a month after we moved in. One of our Stair banister was never polyurethaned..so it rough and the rest are smooth. One of my ceiling lights downstairs keeps going dim after ten minutes of having the light on. We have a random hole the popped out of drywall by our ceiling in the master.. and the houses are so close together. We have no privacy..AT ALL.

4.4
Verified Homeowner
Colorado Springs, CO, on May 24, 2021

We absolutely loved our experience with class homes throughout the whole process. Annie Sean Mareen were great! Curtis was fantastic we trusted him throughout the whole process, if anyone was to ask us who to trust we would recommend him! Thank you classic!

5.0
Verified Homeowner
Colorado Springs, on May 25, 2021

On the warranty side of things I have gotten quick and responsive answers to all of my questions and concerns. Issues are looked into diligently and handled with care!

5.0
Verified Homeowner
Colorado Springs, on Jan 12, 2021

They have not fixed the leaky gutters. It creates a safety hazard during freezing temperatures.

3.9
Verified Homeowner
Colorado Springs, on May 18, 2021

Robert has been excellent guy

5.0
Verified Homeowner
Colorado Springs, CO, on May 21, 2021

Annie was so attentive going above and beyond she even brought paint on her day off. Maureen was great as well! Praise to John Leyba who helped me out in an emergency and always tried to make sure I was happy with the house. Curtis was awesome also! A GREAT team. Sub contractors were rushed to the point of neglect.

4.6
Verified Homeowner
Colorado Springs, on Dec 11, 2020

Some of the paint work was sub-par.

4.8
Verified Homeowner
Colorado Springs, on May 11, 2021

I like the service, although I have not been able to get intouch with them this month. I have been needing to discuss a few issues I'm having

4.6
Verified Homeowner
Colorado Springs, CO, on May 13, 2021

I really enjoyed the the Staff especially Theresa, Annie, and Maureen!! Honestly they are a huge part of why we chose classic. We had a pretty negative experience with Hayden at Sterling Ranch while we were looking at the different communities, and almost went another route. Thankfully we had already scheduled our meeting with Northfork! Everyone there were verh patient and kind. At times it did seem like the process was rushed, but we made due and they worked with us to allow more time. I am not sure how many 1st time homebuyers choose semi custom homes, but I think if there were a more in depth guide or program it would have been helpful. Also maybe an app or design software that let you customize your house and see the bottom line with pricing prior to the design studio appointments would be awesome. That way you have a strong idea of what your house could potentially look like and an idea of the cost. It's just so hard to visualize with a small sample. Our house turned out beautiful and we are couldn't be more happy! Please don't take these suggestions as complaints.

4.7
Verified Homeowner
Colorado Springs, on Dec 09, 2020

We liked our experience with Classic Homes. The office staff was really on top of their game and could answer our questions.

4.2
Verified Homeowner
Colorado Springs, on Apr 13, 2021

Warranty is good. I wish they would’ve fixed our grout since the counters settled and left a crack along the counter top where it meets the back splash. As well in our master shower.

4.5
Verified Homeowner
Colorado Springs, CO, on Apr 17, 2021

It was a very streamline process and had good communication. I appreciated the weekly photos as well

4.9
Verified Homeowner
Colorado Springs, on Sep 07, 2020

Loved working with the sales staff. The contractors and subs were awesome. Things got fixed right away. We are enjoying our new house and the North Fork neighborhood is great.

4.9
Verified Homeowner
Colorado Springs, CO, on Apr 02, 2021

I really liked the weekly updates, communication from Project Managers, and the the PM's quickness in fixing the last couple of things before and immediately after closing. Everyone was so professional and kind. This process went very smoothly for us.

4.8
Verified Homeowner
Colorado Springs, on Apr 12, 2021

Classic has been extremely responsive with our requests and when they come the house they are very friendly and respectful removing shoes when they come in. They have also been very knowledgeable and helpful in answering questions and setting expectations.

5.0
Verified Homeowner
Colorado Springs, on May 30, 2020

Sean, Annie, and Maureen in the sales center were very helpful. The design studio was a great experience.

2.8
Verified Homeowner
Colorado Springs, CO, on Mar 27, 2021

It was quick and simple!

5.0
Verified Homeowner
Colorado Springs, on Apr 08, 2021

Liked: it has been pretty easy to get some lingering things done.

4.2
Verified Homeowner
Colorado Springs, on May 11, 2020

The staff were friendly and very helpful. They took care of any problems right away.

4.0
Verified Homeowner
Colorado Springs, CO, on Mar 08, 2021

My son Jahara and daughter-in-law Lara, were both able to assist me as I am in another state. The efficiency of designing in the design studio was excellent with Anne, Ryan our Agent, Lara, any myself got the final touches. All during the entire process of building to closure with inspections gave me assurance that quality products and most of all Quality Customer Services with Anne, Eric and some other names who also assisted. I am very pleased with the end result. I am planning to live in my new home in May 2021, as the distance of travel and getting packed to move. Thank you for looking out for my home building. Most importantly the contractor allowed for extra minerals to be earthed reducing the radon effects, as during the home inspection it was extremely lower than normal per Ryan. Thank you for the entire Classic Home Team and the Pentrust Team. Miracles

5.0
Verified Homeowner
Colorado Springs, on Mar 30, 2021

The craftsmanship seems to be lacking a little bit. I am detail-oriented, and keep finding stupid mistakes that a true craftsman in their trade should have noticed. Instead left to see what the home-owner would tolerate.

4.3
Verified Homeowner
Colorado Springs, on Apr 07, 2020

Friendliness of all staff members. Quality of the build itself, and the warranty service.

5.0
Verified Homeowner
Colorado Springs, CO, on Mar 07, 2021

Communication was the best part, we were kept informed every step. The design studio staff was very helpful but not pushy

5.0
Verified Homeowner
Colorado Springs, on Mar 21, 2021

I haven’t had to use either, besides the scheduled follow up visit, so I’m glad there hasn’t been any issues.

5.0
Verified Homeowner
Colorado Springs, on Dec 05, 2019

Overall experience with classic has been great so far. Customer support is really nice.

4.3
Verified Homeowner
Colorado Springs, on Jan 22, 2021

Nothing much so far.

5.0
Verified Homeowner
Colorado Springs, CO, on Mar 07, 2021

Nothing, it was surprisingly simple and the staff was very friendly, professional and accommodating to make sure we were comfortable with everything before signing.

5.0
Verified Homeowner
Colorado Springs, on Nov 25, 2019

Stacey in the design studio was great. She was so patient, and really seemed to tell us honestly when an offered upgrade wasn't worth it.

3.5
Verified Homeowner
Colorado Springs, on Nov 06, 2020

Still waiting on cupboard and a drawer replacement. Maybe because of Covid so I understand.

4.9
Verified Homeowner
Colorado Springs, CO, on Feb 13, 2021

They try to push you into using their lender and wouldn’t work with us on a few things on our loan. The team always answered questions when we had them.

4.4
Verified Homeowner
Colorado Springs, on Oct 01, 2019

Prompt responses

4.7
Verified Homeowner
Colorado Springs, on Nov 03, 2020

So far, everyone has been very active in trying to resolve any issues that might come up. There have been some delays but that is to be expected with multiple contractors and this virus.

5.0
Verified Homeowner
Colorado Springs, CO, on Feb 11, 2021

Office staff is very friendly and accommodating, along with builders in walk-throughs. Very pleasant experience.

4.9
Verified Homeowner
Colorado Springs, on Sep 03, 2019

The home was finished on time. Annie and Sean were wonderful to work with.

3.2
Verified Homeowner
Colorado Springs, on Aug 19, 2020

Great customer service !

5.0
Verified Homeowner
Colorado Springs, CO, on Feb 10, 2021

Everyone was simply awesome. From Sean, Annie and Maureen to Cheryl at the design studio and all of the construction guys. I loved how they called and gave weekly updates and Maureen would send weekly photos. I know I'm missing someone but everyone was great!

5.0
Verified Homeowner
Colorado Springs, on Aug 05, 2019

The structure and process was explained so we knew what was coming up next. No real surprises.

4.5
Verified Homeowner
Colorado Springs, on Aug 13, 2020

They fixed everything asap

4.4
Verified Homeowner
Colorado Springs, CO, on Jan 09, 2021

We loved everything. Annie, Maureen & Sean were great right from start along with Curtis. He was exceptional. We enjoyed the process and would love to build our next home through Classic

5.0
Verified Homeowner
Colorado Springs, on Jun 27, 2019

I loved the entire building process and the final product.

4.3
Verified Homeowner
Colorado Springs, on Aug 04, 2020

Good Response time. Especially Stan Horton has been very responsive.

5.0
Verified Homeowner
Colorado Springs, CO, on Jan 09, 2021

The sales team was prompt with every single question and issue I had. From the moment I walked in the door of the sales office to the moment I used my keys to unlock my front door for the first time I had every concern looked at almost immediately by Annie, Maureen, Sean, or one of the temporary assistants in at the time. The fact that they were available on the weekends made a huge difference for me in being able to visit the home and to ask questions when I had the time to think of them. I want to call out Sean for his ability to sell me on the idea of building with Classic, he was overtly helpful in giving me an in depth rundown of the process, a complete and honest view of what every step would look like, and he sold me in just one visit to the office. Both Annie and Maureen went above and beyond in a few very meaningful ways, especially during these crazy covid times to help me be able to see my home and make sure that I was prepared for move in. They were the two to most often answer the phone and give me the information I needed right away. They were beyond delightful to work with and I could not more highly recommend a team to go through the home building process with. The design studio was very well thought out and extraordinarily easy and fun to go through. My only complaint here is that I had to go back and forth way too many times via email before my color charts actually reflected all of the choices I had made. If I had not been paying as close attention as I had, at least 3 mistakes would have been made. Including carpet where I had asked for it to be laminate, cabinets not matching the pattern I had chosen, and the color chart not matching the attached pictures with regards to flooring and cost. Cheryl was very gracious (and quick) in making the fixes required, but still was a bit frustrating to have to be so diligent myself. The person deserving the most praise and thanks with regard to this entire process is Curtis. My goodness, whatever you have to do to keep him on board do it. More than that, his interactions with me were enough on their own to leave me wanting to shout from the mountain tops "work with classic!". Curtis is the reason I have such a glowing opinion of Classic. Period. Hard stop. Throughout my time working with y'all there were a number of small issues with the build, which is expected with how quickly you get these homes put together. But that being said, not a single issue went unnoticed by Curtis. It was evident from the start that Curtis cared about my home as much as I did. His eagle eyes called out issues even I myself was unable to notice. His diligence and care about each item is honestly awe inspiring. The first real issue I encountered was when my back patio was poured in the wrong direction due to a flipped image of my house that was referenced. Curtis was quick to pick up and handle the mistake communicating with me through the entire ordeal. Next there were a few small issues in the house including a botched plate for my back door lock and dings on my fireplace mantle. By the next week when I returned to the home, not only had the issues been fixed, but the fixes appeared as if nothing had been wrong in the first place. Plain and simple Curtis listened to each issue I had with grace, took time to understand what I saw wrong and how I though it should change, and then the acted on it quickly and professionally. Give that man a raise, seriously, he rocks at his job. Lastly I have a couple comments about the home itself. 1) I'm disappointed by the default lighting placement in the master closet. I had two " XXXXX " lights sitting right inside the door of the closet that lit the entrance well, but left the two corners in the back looking like the inside of a cave rather than a closet. Either add another light, or spread out the existing lights so I can actually see my clothing. 2) The little room underneath the stairs needs to have a light in it. I am supremely shocked that there is absolutely nothing there. It's a carpeted and finished room, and yet there is absolutely no lighting, how does that make any sense at all? 3) I would love to have a deadbolt on my garage door. At the moment it is just a handle with a lock built in. It seems odd that an entrance to the house, one with a garage door that can be opened by an app (also I hate that), has no deadbolt. 4) Speaking to the above, I understand the appeal of smart homes and app controlled devices. But being a software developer myself and knowing the industry closely, having an app controllable entrance to my home is not something I want included. I was honestly a bit surprised by it and shocked that I hadn't been told about it before move in. 5) There was an additional window in the kitchen which I was forced to purchase, only I wasn't told about it until weeks after I had made the change to extend my kitchen cabinets and counter through the breakfast nook. While the cost was small in the scheme of things, it's disappointing to have surprise costs pop up. Things that I love about my home: 1) The kitchen is absolutely stunning, the granite is amazing and the layout is well thought through. 2) The master bedroom (when extended) is an awesome size and shape. I couldn't be happier with it. 3) The downstairs is perfect for hosting and honestly is what sold me on this model. 4) The open feel of the upstairs with the open kitchen layout feels so spacious and inviting. I love my classic home, I am beyond thankful for the awesome experience I had working with the crazy talented people here at Classic Northfork. And I can happily say that I am a homeowner now because of you!

4.8
Verified Homeowner
Colorado Springs, on Apr 24, 2019

While we were building our home, we kept asking for the problems on the floor, stairway, and installed furniture. These problematic parts are now coming back even seriously and we definitely need aftercare on these problems.

3.6
Verified Homeowner
Colorado Springs, on Jun 27, 2020

All our the warranty people I have delt with are very good

4.5
Verified Homeowner
Colorado Springs, CO, on Dec 09, 2020

I really appreciated the communication and follow up by everyone at Classic Homes and appreciated their attention to detail.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, CO, on Jun 27, 2021

Everything was good

5.0
Verified Homeowner
Colorado Springs, CO, on Jun 19, 2021

The response we received: Issue: The Whirpool oven is not working from day 1 (closing date) i.e. 18-MAY-2021. Description Whenever the oven is reaching a certain temperature it will stop working with the error code " F8E0" We tried a couple of times then finally logged a service request on 25th May (Confirmation is above) with the classic homes warranty team Till this date, we are not able to use the oven at all, and was embarrassing to cancel multiple dinners with our friends and family. Inspection during the final walkthrough? During our walks 1st time the over breaker was having some issue and then there was no testing of the oven with this temperature to identify the problem. What we need help with? We don't want to invest our time and energy to fix the oven which was already broken, to begin with, and it's not our responsibility to follow up with whirlpool for something which was faulty before our closing. With classic homes reputation, we are still under the impression of getting the high-quality product (Home and appliances provided within) and after-sales support Since the problem was identified within a week of closing we are expecting to have up and running equipment(s) and want the oven to get replaced as soon as possible again we do not want to fix the equipment we need a working oven from get-go ===================================== Hi Rohit & Kimanshi, We appreciate your email (with a timeline of your issue with your oven) and understand your frustration with your oven not working since after you closed. Per our conversation we checked with Curtis and he let us know that he did not have any documentation that the oven didn't work on the Welcome Home Orientation (your final walk) . He let us know that the appliance guys tested it when they installed to make sure it works and it did at that time. He also pre heated it before the New Home Presentation (your first walk) and didn't have any issues. Per our conversation there is nothing Classic Homes can do at this time to resolve the issue of the oven it has to be directly through Whirlpool as they warranty the oven as well as other appliances that have been installed in your home. This is due to the fact that the oven is a consumer product and Classic Homes legally can’t repair or warrant any consumer products. Curtis did not recall/ have documentation that we had an issue with the breaker that you mentioned to us. We hope this helps you better understand the process.

4.9
Verified Homeowner
Colorado Springs, CO, on Jun 14, 2021

The communication was great and they listened to ours needs and wants without hesitation. It was smooth and delightful experience.

5.0
Verified Homeowner
Colorado Springs, CO, on Jun 12, 2021

Our team included Sean, Maureen and Annie, they were great to work with and helped the home buying process go very smoothly.

4.8
Verified Homeowner
Colorado Springs, CO, on Jun 11, 2021

The whole process has been great! Folks are professional & friendly and follow-up as promised. The attention to detail and quality has been exceptional. There have been no surprises, except pleasant ones! We absolutely love our new home. ??

5.0
Verified Homeowner
Colorado Springs, CO, on May 24, 2021

We absolutely loved our experience with class homes throughout the whole process. Annie Sean Mareen were great! Curtis was fantastic we trusted him throughout the whole process, if anyone was to ask us who to trust we would recommend him! Thank you classic!

5.0
Verified Homeowner
Colorado Springs, CO, on May 21, 2021

Annie was so attentive going above and beyond she even brought paint on her day off. Maureen was great as well! Praise to John Leyba who helped me out in an emergency and always tried to make sure I was happy with the house. Curtis was awesome also! A GREAT team. Sub contractors were rushed to the point of neglect.

4.6
Verified Homeowner
Colorado Springs, CO, on May 13, 2021

I really enjoyed the the Staff especially Theresa, Annie, and Maureen!! Honestly they are a huge part of why we chose classic. We had a pretty negative experience with Hayden at Sterling Ranch while we were looking at the different communities, and almost went another route. Thankfully we had already scheduled our meeting with Northfork! Everyone there were verh patient and kind. At times it did seem like the process was rushed, but we made due and they worked with us to allow more time. I am not sure how many 1st time homebuyers choose semi custom homes, but I think if there were a more in depth guide or program it would have been helpful. Also maybe an app or design software that let you customize your house and see the bottom line with pricing prior to the design studio appointments would be awesome. That way you have a strong idea of what your house could potentially look like and an idea of the cost. It's just so hard to visualize with a small sample. Our house turned out beautiful and we are couldn't be more happy! Please don't take these suggestions as complaints.

4.7
Verified Homeowner
Colorado Springs, CO, on Apr 17, 2021

It was a very streamline process and had good communication. I appreciated the weekly photos as well

4.9
Verified Homeowner
Colorado Springs, CO, on Apr 02, 2021

I really liked the weekly updates, communication from Project Managers, and the the PM's quickness in fixing the last couple of things before and immediately after closing. Everyone was so professional and kind. This process went very smoothly for us.

4.8
Verified Homeowner
Colorado Springs, CO, on Mar 27, 2021

It was quick and simple!

5.0
Verified Homeowner
Colorado Springs, CO, on Mar 08, 2021

My son Jahara and daughter-in-law Lara, were both able to assist me as I am in another state. The efficiency of designing in the design studio was excellent with Anne, Ryan our Agent, Lara, any myself got the final touches. All during the entire process of building to closure with inspections gave me assurance that quality products and most of all Quality Customer Services with Anne, Eric and some other names who also assisted. I am very pleased with the end result. I am planning to live in my new home in May 2021, as the distance of travel and getting packed to move. Thank you for looking out for my home building. Most importantly the contractor allowed for extra minerals to be earthed reducing the radon effects, as during the home inspection it was extremely lower than normal per Ryan. Thank you for the entire Classic Home Team and the Pentrust Team. Miracles

5.0
Verified Homeowner
Colorado Springs, CO, on Mar 07, 2021

Communication was the best part, we were kept informed every step. The design studio staff was very helpful but not pushy

5.0
Verified Homeowner
Colorado Springs, CO, on Mar 07, 2021

Nothing, it was surprisingly simple and the staff was very friendly, professional and accommodating to make sure we were comfortable with everything before signing.

5.0
Verified Homeowner
Colorado Springs, CO, on Feb 13, 2021

They try to push you into using their lender and wouldn’t work with us on a few things on our loan. The team always answered questions when we had them.

4.4
Verified Homeowner
Colorado Springs, CO, on Feb 11, 2021

Office staff is very friendly and accommodating, along with builders in walk-throughs. Very pleasant experience.

4.9
Verified Homeowner
Colorado Springs, CO, on Feb 10, 2021

Everyone was simply awesome. From Sean, Annie and Maureen to Cheryl at the design studio and all of the construction guys. I loved how they called and gave weekly updates and Maureen would send weekly photos. I know I'm missing someone but everyone was great!

5.0
Verified Homeowner
Colorado Springs, CO, on Jan 09, 2021

We loved everything. Annie, Maureen & Sean were great right from start along with Curtis. He was exceptional. We enjoyed the process and would love to build our next home through Classic

5.0
Verified Homeowner
Colorado Springs, CO, on Jan 09, 2021

The sales team was prompt with every single question and issue I had. From the moment I walked in the door of the sales office to the moment I used my keys to unlock my front door for the first time I had every concern looked at almost immediately by Annie, Maureen, Sean, or one of the temporary assistants in at the time. The fact that they were available on the weekends made a huge difference for me in being able to visit the home and to ask questions when I had the time to think of them. I want to call out Sean for his ability to sell me on the idea of building with Classic, he was overtly helpful in giving me an in depth rundown of the process, a complete and honest view of what every step would look like, and he sold me in just one visit to the office. Both Annie and Maureen went above and beyond in a few very meaningful ways, especially during these crazy covid times to help me be able to see my home and make sure that I was prepared for move in. They were the two to most often answer the phone and give me the information I needed right away. They were beyond delightful to work with and I could not more highly recommend a team to go through the home building process with. The design studio was very well thought out and extraordinarily easy and fun to go through. My only complaint here is that I had to go back and forth way too many times via email before my color charts actually reflected all of the choices I had made. If I had not been paying as close attention as I had, at least 3 mistakes would have been made. Including carpet where I had asked for it to be laminate, cabinets not matching the pattern I had chosen, and the color chart not matching the attached pictures with regards to flooring and cost. Cheryl was very gracious (and quick) in making the fixes required, but still was a bit frustrating to have to be so diligent myself. The person deserving the most praise and thanks with regard to this entire process is Curtis. My goodness, whatever you have to do to keep him on board do it. More than that, his interactions with me were enough on their own to leave me wanting to shout from the mountain tops "work with classic!". Curtis is the reason I have such a glowing opinion of Classic. Period. Hard stop. Throughout my time working with y'all there were a number of small issues with the build, which is expected with how quickly you get these homes put together. But that being said, not a single issue went unnoticed by Curtis. It was evident from the start that Curtis cared about my home as much as I did. His eagle eyes called out issues even I myself was unable to notice. His diligence and care about each item is honestly awe inspiring. The first real issue I encountered was when my back patio was poured in the wrong direction due to a flipped image of my house that was referenced. Curtis was quick to pick up and handle the mistake communicating with me through the entire ordeal. Next there were a few small issues in the house including a botched plate for my back door lock and dings on my fireplace mantle. By the next week when I returned to the home, not only had the issues been fixed, but the fixes appeared as if nothing had been wrong in the first place. Plain and simple Curtis listened to each issue I had with grace, took time to understand what I saw wrong and how I though it should change, and then the acted on it quickly and professionally. Give that man a raise, seriously, he rocks at his job. Lastly I have a couple comments about the home itself. 1) I'm disappointed by the default lighting placement in the master closet. I had two " XXXXX " lights sitting right inside the door of the closet that lit the entrance well, but left the two corners in the back looking like the inside of a cave rather than a closet. Either add another light, or spread out the existing lights so I can actually see my clothing. 2) The little room underneath the stairs needs to have a light in it. I am supremely shocked that there is absolutely nothing there. It's a carpeted and finished room, and yet there is absolutely no lighting, how does that make any sense at all? 3) I would love to have a deadbolt on my garage door. At the moment it is just a handle with a lock built in. It seems odd that an entrance to the house, one with a garage door that can be opened by an app (also I hate that), has no deadbolt. 4) Speaking to the above, I understand the appeal of smart homes and app controlled devices. But being a software developer myself and knowing the industry closely, having an app controllable entrance to my home is not something I want included. I was honestly a bit surprised by it and shocked that I hadn't been told about it before move in. 5) There was an additional window in the kitchen which I was forced to purchase, only I wasn't told about it until weeks after I had made the change to extend my kitchen cabinets and counter through the breakfast nook. While the cost was small in the scheme of things, it's disappointing to have surprise costs pop up. Things that I love about my home: 1) The kitchen is absolutely stunning, the granite is amazing and the layout is well thought through. 2) The master bedroom (when extended) is an awesome size and shape. I couldn't be happier with it. 3) The downstairs is perfect for hosting and honestly is what sold me on this model. 4) The open feel of the upstairs with the open kitchen layout feels so spacious and inviting. I love my classic home, I am beyond thankful for the awesome experience I had working with the crazy talented people here at Classic Northfork. And I can happily say that I am a homeowner now because of you!

4.8
Verified Homeowner
Colorado Springs, CO, on Dec 09, 2020

I really appreciated the communication and follow up by everyone at Classic Homes and appreciated their attention to detail.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, on Jul 18, 2021

I like that when I have had a warranty issue, it was acknowledged quickly.

4.7
Verified Homeowner
Colorado Springs, on Jul 10, 2021

This is not related to your question, but you need to fire Sue Renfro as the landscape inspector. It is absolute B.S. the way she has treated myself and my neighbors. If you have any sway with LaPlatte, please encourage them to remove Sue. She has been utterly rude and has been making people adhere to things that are not outlined in the northfork landscaping guidelines.

4.7
Verified Homeowner
Colorado Springs, on Jun 23, 2021

Everyone I have dealt with has been great--when there was an issue, John and Robert were right on it! Robert fixed our garage door in freezing weather because he wanted it done before snow came the next day! They go above and beyond!

4.8
Verified Homeowner
Colorado Springs, on Jun 22, 2021

Liked that our representative always checks in on us and any work being completed Dislike our lights glow all the time. Should use different led bulbs when building.

4.4
Verified Homeowner
Colorado Springs, on May 26, 2021

It was clearly communicated to us and Classic fulfilled its commitment, however, we are still waiting on one item.

4.1
Verified Homeowner
Colorado Springs, on May 25, 2021

On the warranty side of things I have gotten quick and responsive answers to all of my questions and concerns. Issues are looked into diligently and handled with care!

5.0
Verified Homeowner
Colorado Springs, on May 18, 2021

Robert has been excellent guy

5.0
Verified Homeowner
Colorado Springs, on May 11, 2021

I like the service, although I have not been able to get intouch with them this month. I have been needing to discuss a few issues I'm having

4.6
Verified Homeowner
Colorado Springs, on Apr 13, 2021

Warranty is good. I wish they would’ve fixed our grout since the counters settled and left a crack along the counter top where it meets the back splash. As well in our master shower.

4.5
Verified Homeowner
Colorado Springs, on Apr 12, 2021

Classic has been extremely responsive with our requests and when they come the house they are very friendly and respectful removing shoes when they come in. They have also been very knowledgeable and helpful in answering questions and setting expectations.

5.0
Verified Homeowner
Colorado Springs, on Apr 08, 2021

Liked: it has been pretty easy to get some lingering things done.

4.2
Verified Homeowner
Colorado Springs, on Mar 30, 2021

The craftsmanship seems to be lacking a little bit. I am detail-oriented, and keep finding stupid mistakes that a true craftsman in their trade should have noticed. Instead left to see what the home-owner would tolerate.

4.3
Verified Homeowner
Colorado Springs, on Mar 21, 2021

I haven’t had to use either, besides the scheduled follow up visit, so I’m glad there hasn’t been any issues.

5.0
Verified Homeowner
Colorado Springs, on Jan 22, 2021

Nothing much so far.

5.0
Verified Homeowner
Colorado Springs, on Nov 06, 2020

Still waiting on cupboard and a drawer replacement. Maybe because of Covid so I understand.

4.9
Verified Homeowner
Colorado Springs, on Nov 03, 2020

So far, everyone has been very active in trying to resolve any issues that might come up. There have been some delays but that is to be expected with multiple contractors and this virus.

5.0
Verified Homeowner
Colorado Springs, on Aug 19, 2020

Great customer service !

5.0
Verified Homeowner
Colorado Springs, on Aug 13, 2020

They fixed everything asap

4.4
Verified Homeowner
Colorado Springs, on Aug 04, 2020

Good Response time. Especially Stan Horton has been very responsive.

5.0
Verified Homeowner
Colorado Springs, on Jun 27, 2020

All our the warranty people I have delt with are very good

4.5
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, on May 15, 2021

Within the first year of owning our home, all of the grout along our countertops and in our showers has cracked and will need to be replaced.

4.4
Verified Homeowner
Colorado Springs, on Apr 03, 2021

Overall process is very quick and efficient. There are some quality issues that come with any volume driven builder.

4.0
Verified Homeowner
Colorado Springs, on Mar 28, 2021

The house has settled and the bathroom grout in all three bathrooms have cracked. Because of Covid we understand it has not been possible to fix the grout. All three in our household have had Covid. Please make arrangements to fix the grout. Thank you.

4.8
Verified Homeowner
Colorado Springs, on Mar 16, 2021

Weekly updates, great customer service

4.9
Verified Homeowner
Colorado Springs, on Mar 05, 2021

We dislike how much settling occurred on our home we feel that if the soil was properly conditioned and compacted that our house and a lot of other houses on our street would have little settling especially with in a year!

2.7
Verified Homeowner
Colorado Springs, on Feb 07, 2021

Our floor is shifting in spots.. we had a gouge in our white kitchen cabinet . And we told them about it in our walk through. And they put a touch up paint on it. And its very noticeable. Our back patio slab cracked all the way through a month after we moved in. One of our Stair banister was never polyurethaned..so it rough and the rest are smooth. One of my ceiling lights downstairs keeps going dim after ten minutes of having the light on. We have a random hole the popped out of drywall by our ceiling in the master.. and the houses are so close together. We have no privacy..AT ALL.

4.4
Verified Homeowner
Colorado Springs, on Jan 12, 2021

They have not fixed the leaky gutters. It creates a safety hazard during freezing temperatures.

3.9
Verified Homeowner
Colorado Springs, on Dec 11, 2020

Some of the paint work was sub-par.

4.8
Verified Homeowner
Colorado Springs, on Dec 09, 2020

We liked our experience with Classic Homes. The office staff was really on top of their game and could answer our questions.

4.2
Verified Homeowner
Colorado Springs, on Sep 07, 2020

Loved working with the sales staff. The contractors and subs were awesome. Things got fixed right away. We are enjoying our new house and the North Fork neighborhood is great.

4.9
Verified Homeowner
Colorado Springs, on May 30, 2020

Sean, Annie, and Maureen in the sales center were very helpful. The design studio was a great experience.

2.8
Verified Homeowner
Colorado Springs, on May 11, 2020

The staff were friendly and very helpful. They took care of any problems right away.

4.0
Verified Homeowner
Colorado Springs, on Apr 07, 2020

Friendliness of all staff members. Quality of the build itself, and the warranty service.

5.0
Verified Homeowner
Colorado Springs, on Dec 05, 2019

Overall experience with classic has been great so far. Customer support is really nice.

4.3
Verified Homeowner
Colorado Springs, on Nov 25, 2019

Stacey in the design studio was great. She was so patient, and really seemed to tell us honestly when an offered upgrade wasn't worth it.

3.5
Verified Homeowner
Colorado Springs, on Oct 01, 2019

Prompt responses

4.7
Verified Homeowner
Colorado Springs, on Sep 03, 2019

The home was finished on time. Annie and Sean were wonderful to work with.

3.2
Verified Homeowner
Colorado Springs, on Aug 05, 2019

The structure and process was explained so we knew what was coming up next. No real surprises.

4.5
Verified Homeowner
Colorado Springs, on Jun 27, 2019

I loved the entire building process and the final product.

4.3
Verified Homeowner
Colorado Springs, on Apr 24, 2019

While we were building our home, we kept asking for the problems on the floor, stairway, and installed furniture. These problematic parts are now coming back even seriously and we definitely need aftercare on these problems.

3.6
Verified Homeowner