Top Homebuilder Ratings & Reviews

Classic Homes

Northfork

132 Homeowner Reviews Completed Apr 2018 - Oct 19

Overall Satisfaction

4.4
Customers' overall satisfaction
4.5
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Satisfaction

4.4

Purchase Experience

4.7

Home Personalization Experience

4.6

Lender Experience

4.5

Construction Experience

4.5

Customer Care Experience

4.7

Home Readiness

4.5

Installation & Workmanship

4.5

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All

Colorado Springs, on Oct 13, 2019

the sale people were great.

4.2
Verified Homeowner
Colorado Springs, on Oct 08, 2019

Picking out our design elements for our house in the design studio was a stand out moment of the buying experience. Also, the final walk throughs were also a very positive experience.

4.8
Verified Homeowner
Colorado Springs, on Oct 06, 2019

Keeping us informed of the building process...phone calls once a week, pictures once a week. This was helpful.

4.8
Verified Homeowner
Colorado Springs, on Oct 01, 2019

Prompt responses

4.7
Verified Homeowner
Colorado Springs, on Sep 10, 2019

I had a leaking faucet in downstairs bathroom, this caused mold in cabinets and wall. It was taken care of by Robert immediately and done very well.

5.0
Verified Homeowner
Colorado Springs, on Sep 09, 2019

It was an easy process.

5.0
Verified Homeowner
Colorado Springs, on Sep 03, 2019

The home was finished on time. Annie and Sean were wonderful to work with.

3.2
Verified Homeowner
Colorado Springs, on Aug 29, 2019

Annie and Sean were extremely great with emailing us updates and pictures they were always on top of everything and available at all times.

5.0
Verified Homeowner
Colorado Springs, on Aug 26, 2019

The difference features and choice in design and layout

3.6
Verified Homeowner
Colorado Springs, on Aug 10, 2019

Ability to work long distance with staff. Annie and Sean sent progress pictures of home being built which were greatly appreciate. Jon and Manny kept us up to date with weekly briefings on status of construction.

5.0
Verified Homeowner
Colorado Springs, on Aug 08, 2019

I enjoyed the communication.

4.8
Verified Homeowner
Colorado Springs, on Aug 05, 2019

The structure and process was explained so we knew what was coming up next. No real surprises.

4.5
Verified Homeowner
Colorado Springs, on Aug 01, 2019

Fast paced

3.6
Verified Homeowner
Colorado Springs, on Jul 27, 2019

very good after sales service

4.7
Verified Homeowner
Colorado Springs, on Jul 22, 2019

Constant communication from the entire team

5.0
Verified Homeowner
Colorado Springs, on Jul 11, 2019

The information given at every step, and help from everyone involved.

5.0
Verified Homeowner
Colorado Springs, on Jul 04, 2019

All issues are being addressed in a timely manner.

5.0
Verified Homeowner
Colorado Springs, on Jun 27, 2019

The initial visits and handling the adjustment in shower water temperature.

3.0
Verified Homeowner
Colorado Springs, on Jun 27, 2019

I loved the entire building process and the final product.

4.3
Verified Homeowner
Colorado Springs, on Jun 12, 2019

How easy and stream lined it was

5.0
Verified Homeowner
Colorado Springs, on Jun 03, 2019

My first experience was I had a garage door opener installed that is a quiet drive only to find out this voided my warranty on the garage door, so that is not good. My next two issues are submitted online and the website says 4-6 weeks before someone can come here. So far the experience is less than what I expected.

4.3
Verified Homeowner
Colorado Springs, on Jun 02, 2019

Annie and Sean were great!

5.0
Verified Homeowner
Colorado Springs, on May 26, 2019

I loved that they stuck to the original timeline they gave us and sent us weekly pictures of the progress.

4.5
Verified Homeowner
Colorado Springs, on May 15, 2019

Communication Beautiful Home

4.5
Verified Homeowner
Colorado Springs, on May 07, 2019

I have not been contacted by anyone about problems I have noted and called about.

1.1
Verified Homeowner
Colorado Springs, on May 05, 2019

Classic does respond to warrantee needs. However on the most obvious of stuff such as a towel rack they do not provide it

3.5
Verified Homeowner
Colorado Springs, on May 01, 2019

24 7 availability to staff

5.0
Verified Homeowner
Colorado Springs, on Apr 29, 2019

The people we had to deal with were so nice and walked us through the process. They understood that this was not our expertise.

4.7
Verified Homeowner
Colorado Springs, on Apr 24, 2019

While we were building our home, we kept asking for the problems on the floor, stairway, and installed furniture. These problematic parts are now coming back even seriously and we definitely need aftercare on these problems.

3.6
Verified Homeowner
Colorado Springs, on Apr 11, 2019

The concerns that we brought to attention were addressed.

4.4
Verified Homeowner
Colorado Springs, on Apr 03, 2019

The quality of the home

4.3
Verified Homeowner
Colorado Springs, on Apr 03, 2019

Sales staff and the streamlined approach

4.6
Verified Homeowner
Colorado Springs, on Mar 20, 2019

They will come and help us out if we need it.

4.2
Verified Homeowner
Colorado Springs, on Mar 13, 2019

The communication with Annie, Sean and Jon.

4.9
Verified Homeowner
Colorado Springs, on Mar 10, 2019

Best service experience was from Sales.They were overall very helpful and went the extra mile

4.8
Verified Homeowner
Colorado Springs, on Mar 10, 2019

the entire process was very smooth and the sales staff was extremely friendly and helpful

4.9
Verified Homeowner
Colorado Springs, on Mar 08, 2019

Once we completed the VA Loan paperwork and requirements, the actual building of the home went well. I believe the home was even ready ahead of schedule. Thank you.

4.9
Verified Homeowner
Colorado Springs, on Feb 28, 2019

Our concerns were addressed adequately.

4.8
Verified Homeowner
Colorado Springs, on Feb 21, 2019

The follow through of problems.

4.8
Verified Homeowner
Colorado Springs, on Feb 09, 2019

The staff were friendly, knowledgeable and very communicative through the entire process. They were always attentive to our needs and quickly resolved issues.

4.7
Verified Homeowner
Colorado Springs, on Jan 24, 2019

Quick response

5.0
Verified Homeowner
Colorado Springs, on Jan 17, 2019

Being able to see the house through the whole building process, I like how Annie and Shawn were very friendly and sent us pictures weekly. I also like how the were honest and upfront with their mistake(forgetting our 4 ft extension on our garage). The compensated fairly for the mistakes.

4.3
Verified Homeowner
Colorado Springs, on Jan 10, 2019

Being able to meet with them throughout the building process: planning, scheduling, site visits, walk through, etc.

4.6
Verified Homeowner
Colorado Springs, on Jan 08, 2019

I liked the whole buying process especially the design phase and the weekly follow ups while the house was built

3.7
Verified Homeowner
Colorado Springs, on Jan 06, 2019

The customer service team is good at hearing concerns/issues.

3.0
Verified Homeowner
Colorado Springs, on Dec 17, 2018

Very responsive to requests.

5.0
Verified Homeowner
Colorado Springs, on Dec 08, 2018

Quality and warranty services.

4.5
Verified Homeowner
Colorado Springs, on Nov 30, 2018

Overall quality okay. Finish work terrible. Still needed to be repainted on the inside. We complained but nothing was done. Everyone who comes to our house notices the crappy paint job. Still some items not correct.

2.3
Verified Homeowner
Colorado Springs, on Nov 29, 2018

Our rep told us if he can’t see it from 6 feet away he won’t fix it, I really liked that.

3.0
Verified Homeowner
Colorado Springs, on Nov 27, 2018

The house was built to our specifications. Any issues were resloved to our satisfaction.

4.9
Verified Homeowner
Colorado Springs, on Nov 27, 2018

Share case closure report.

4.5
Verified Homeowner
Colorado Springs, on Nov 19, 2018

The sales team Annie and Sean. They were great. It is the warranty team and quality of the home that has really let us down.

1.2
Verified Homeowner
Colorado Springs, on Nov 10, 2018

Friendly

3.7
Verified Homeowner
Colorado Springs, on Sep 21, 2018

Prompt response

3.8
Verified Homeowner
Colorado Springs, on Sep 21, 2018

Nothing. I get canned answers.

2.2
Verified Homeowner
Colorado Springs, on Sep 16, 2018

pleasant sales people and an outstanding construction super in John

2.5
Verified Homeowner
Colorado Springs, on Sep 15, 2018

number of floor plans available

4.3
Verified Homeowner
Colorado Springs, on Aug 31, 2018

Always available to answer my questions.

4.8
Verified Homeowner
Colorado Springs, on Aug 21, 2018

Very responsive

4.5
Verified Homeowner
Colorado Springs, on Jul 24, 2018

Nothing stands out

4.4
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In

Colorado Springs, on Oct 08, 2019

Picking out our design elements for our house in the design studio was a stand out moment of the buying experience. Also, the final walk throughs were also a very positive experience.

4.8
Verified Homeowner
Colorado Springs, on Oct 06, 2019

Keeping us informed of the building process...phone calls once a week, pictures once a week. This was helpful.

4.8
Verified Homeowner
Colorado Springs, on Sep 09, 2019

It was an easy process.

5.0
Verified Homeowner
Colorado Springs, on Aug 29, 2019

Annie and Sean were extremely great with emailing us updates and pictures they were always on top of everything and available at all times.

5.0
Verified Homeowner
Colorado Springs, on Aug 10, 2019

Ability to work long distance with staff. Annie and Sean sent progress pictures of home being built which were greatly appreciate. Jon and Manny kept us up to date with weekly briefings on status of construction.

5.0
Verified Homeowner
Colorado Springs, on Aug 08, 2019

I enjoyed the communication.

4.8
Verified Homeowner
Colorado Springs, on Aug 01, 2019

Fast paced

3.6
Verified Homeowner
Colorado Springs, on Jul 22, 2019

Constant communication from the entire team

5.0
Verified Homeowner
Colorado Springs, on Jul 11, 2019

The information given at every step, and help from everyone involved.

5.0
Verified Homeowner
Colorado Springs, on Jun 12, 2019

How easy and stream lined it was

5.0
Verified Homeowner
Colorado Springs, on Jun 02, 2019

Annie and Sean were great!

5.0
Verified Homeowner
Colorado Springs, on May 26, 2019

I loved that they stuck to the original timeline they gave us and sent us weekly pictures of the progress.

4.5
Verified Homeowner
Colorado Springs, on Apr 29, 2019

The people we had to deal with were so nice and walked us through the process. They understood that this was not our expertise.

4.7
Verified Homeowner
Colorado Springs, on Apr 03, 2019

Sales staff and the streamlined approach

4.6
Verified Homeowner
Colorado Springs, on Mar 13, 2019

The communication with Annie, Sean and Jon.

4.9
Verified Homeowner
Colorado Springs, on Mar 10, 2019

Best service experience was from Sales.They were overall very helpful and went the extra mile

4.8
Verified Homeowner
Colorado Springs, on Mar 10, 2019

the entire process was very smooth and the sales staff was extremely friendly and helpful

4.9
Verified Homeowner
Colorado Springs, on Mar 08, 2019

Once we completed the VA Loan paperwork and requirements, the actual building of the home went well. I believe the home was even ready ahead of schedule. Thank you.

4.9
Verified Homeowner
Colorado Springs, on Feb 09, 2019

The staff were friendly, knowledgeable and very communicative through the entire process. They were always attentive to our needs and quickly resolved issues.

4.7
Verified Homeowner
Colorado Springs, on Jan 17, 2019

Being able to see the house through the whole building process, I like how Annie and Shawn were very friendly and sent us pictures weekly. I also like how the were honest and upfront with their mistake(forgetting our 4 ft extension on our garage). The compensated fairly for the mistakes.

4.3
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In

Colorado Springs, on Sep 10, 2019

I had a leaking faucet in downstairs bathroom, this caused mold in cabinets and wall. It was taken care of by Robert immediately and done very well.

5.0
Verified Homeowner
Colorado Springs, on Jul 27, 2019

very good after sales service

4.7
Verified Homeowner
Colorado Springs, on Jul 04, 2019

All issues are being addressed in a timely manner.

5.0
Verified Homeowner
Colorado Springs, on Jun 27, 2019

The initial visits and handling the adjustment in shower water temperature.

3.0
Verified Homeowner
Colorado Springs, on Jun 03, 2019

My first experience was I had a garage door opener installed that is a quiet drive only to find out this voided my warranty on the garage door, so that is not good. My next two issues are submitted online and the website says 4-6 weeks before someone can come here. So far the experience is less than what I expected.

4.3
Verified Homeowner
Colorado Springs, on May 07, 2019

I have not been contacted by anyone about problems I have noted and called about.

1.1
Verified Homeowner
Colorado Springs, on May 05, 2019

Classic does respond to warrantee needs. However on the most obvious of stuff such as a towel rack they do not provide it

3.5
Verified Homeowner
Colorado Springs, on May 01, 2019

24 7 availability to staff

5.0
Verified Homeowner
Colorado Springs, on Apr 11, 2019

The concerns that we brought to attention were addressed.

4.4
Verified Homeowner
Colorado Springs, on Mar 20, 2019

They will come and help us out if we need it.

4.2
Verified Homeowner
Colorado Springs, on Feb 28, 2019

Our concerns were addressed adequately.

4.8
Verified Homeowner
Colorado Springs, on Jan 24, 2019

Quick response

5.0
Verified Homeowner
Colorado Springs, on Dec 17, 2018

Very responsive to requests.

5.0
Verified Homeowner
Colorado Springs, on Nov 29, 2018

Our rep told us if he can’t see it from 6 feet away he won’t fix it, I really liked that.

3.0
Verified Homeowner
Colorado Springs, on Nov 27, 2018

Share case closure report.

4.5
Verified Homeowner
Colorado Springs, on Nov 10, 2018

Friendly

3.7
Verified Homeowner
Colorado Springs, on Sep 21, 2018

Prompt response

3.8
Verified Homeowner
Colorado Springs, on Sep 21, 2018

Nothing. I get canned answers.

2.2
Verified Homeowner
Colorado Springs, on Aug 21, 2018

Very responsive

4.5
Verified Homeowner
Colorado Springs, on Jul 24, 2018

Nothing stands out

4.4
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In

Colorado Springs, on Oct 13, 2019

the sale people were great.

4.2
Verified Homeowner
Colorado Springs, on Oct 01, 2019

Prompt responses

4.7
Verified Homeowner
Colorado Springs, on Sep 03, 2019

The home was finished on time. Annie and Sean were wonderful to work with.

3.2
Verified Homeowner
Colorado Springs, on Aug 26, 2019

The difference features and choice in design and layout

3.6
Verified Homeowner
Colorado Springs, on Aug 05, 2019

The structure and process was explained so we knew what was coming up next. No real surprises.

4.5
Verified Homeowner
Colorado Springs, on Jun 27, 2019

I loved the entire building process and the final product.

4.3
Verified Homeowner
Colorado Springs, on May 15, 2019

Communication Beautiful Home

4.5
Verified Homeowner
Colorado Springs, on Apr 24, 2019

While we were building our home, we kept asking for the problems on the floor, stairway, and installed furniture. These problematic parts are now coming back even seriously and we definitely need aftercare on these problems.

3.6
Verified Homeowner
Colorado Springs, on Apr 03, 2019

The quality of the home

4.3
Verified Homeowner
Colorado Springs, on Feb 21, 2019

The follow through of problems.

4.8
Verified Homeowner
Colorado Springs, on Jan 10, 2019

Being able to meet with them throughout the building process: planning, scheduling, site visits, walk through, etc.

4.6
Verified Homeowner
Colorado Springs, on Jan 08, 2019

I liked the whole buying process especially the design phase and the weekly follow ups while the house was built

3.7
Verified Homeowner
Colorado Springs, on Jan 06, 2019

The customer service team is good at hearing concerns/issues.

3.0
Verified Homeowner
Colorado Springs, on Dec 08, 2018

Quality and warranty services.

4.5
Verified Homeowner
Colorado Springs, on Nov 30, 2018

Overall quality okay. Finish work terrible. Still needed to be repainted on the inside. We complained but nothing was done. Everyone who comes to our house notices the crappy paint job. Still some items not correct.

2.3
Verified Homeowner
Colorado Springs, on Nov 27, 2018

The house was built to our specifications. Any issues were resloved to our satisfaction.

4.9
Verified Homeowner
Colorado Springs, on Nov 19, 2018

The sales team Annie and Sean. They were great. It is the warranty team and quality of the home that has really let us down.

1.2
Verified Homeowner
Colorado Springs, on Sep 16, 2018

pleasant sales people and an outstanding construction super in John

2.5
Verified Homeowner
Colorado Springs, on Sep 15, 2018

number of floor plans available

4.3
Verified Homeowner
Colorado Springs, on Aug 31, 2018

Always available to answer my questions.

4.8
Verified Homeowner