Top Homebuilder Ratings & Reviews

Classic Homes

Northfork

141 Homeowner Reviews Completed Apr 2020 - Oct 2021

Overall Satisfaction

4.5
Customers' overall satisfaction
4.4
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.7

Home Personalization Experience

4.6

Lender Experience

4.5

Construction Experience

4.6

Customer Care Experience

4.7

Home Readiness

4.4

Installation & Workmanship

4.6

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, on Oct 03, 2021

The time change for finishing the house and the attempt to push it back even more

4.2
Verified Homeowner
Colorado Springs, CO, on Oct 07, 2021

I liked the quality of the home delivered to us. However, it took longer time than we anticipate to get possession. Also, few things are yet to be installed/implemented like master bathroom glass, tiles on the fireplace etc even after we closed the house 3 weeks ago.

4.6
Verified Homeowner
Colorado Springs, on Oct 10, 2021

It's been wonderful

4.5
Verified Homeowner
Colorado Springs, CO, on Sep 09, 2021

Liked the frequent communications. The ease of the design center and the choices. Difficult to select outside house colors when working on our contract. It may be easier with on line pictures. May have been some but we were not offered that option and didn't find any in our search on line. Appreciated Marlene and Annie in the model. I will not work with Sean again. He was more interested in working with our realtor than us as the buyers. This was very off putting to the point we requested to not work with him any longer. The thumb drive with all the documents was very difficult to navigate. The process working with the build team was very easy to do and all our questions were answered quickly and efficiently.

4.4
Verified Homeowner
Colorado Springs, on Sep 13, 2021

I just have noticed in some spots of the house the trades did not try to make it a aesthetically appealing. You can see some imperfections. But that is to be aspected when producing the quantity of houses. They aren’t a big deal but you can still tell some thing were missed in blue tape meeting. But overall a very well built home

4.9
Verified Homeowner
Colorado Springs, on Oct 09, 2021

Friendly and kind. Repairs have been delayed, but we understand that many factors have caused these delays.

4.4
Verified Homeowner
Colorado Springs, on Jul 28, 2021

Our appliances have been on back order for a long time, landscaping was a tedious process

4.5
Verified Homeowner
Colorado Springs, CO, on Sep 09, 2021

Classic kept me informed during the process. The quality of materials are good. The only thing I didn’t like is not being able to add to the house after seeing some of the locations to where outlets or spigots were placed. Also the landscaping being difficult based on how tight the houses were placed together.

4.9
Verified Homeowner
Colorado Springs, on Sep 11, 2021

I feel that our home was very well built. If anything has come up then Classic has always been very quick to respond. Usually faster than the 48 hours I think they ask for online when you submit a warranty request.

4.7
Verified Homeowner
Colorado Springs, on Jul 27, 2021

It takes a long time to get an appointment/ response but the customer service is excellent

4.7
Verified Homeowner
Colorado Springs, on Sep 08, 2021

The process of building was very well organized and the time table kept well. In addition, for a "spec" home it is quite well done. Post-closing it has been a little hard to get things corrected to our satisfaction and time table.

4.7
Verified Homeowner
Colorado Springs, CO, on Sep 09, 2021

Our builder John Palmer was great throughout the whole process of building our home and made sure everything was done and our home looked great. The sales team worked hard to provide us update pictures each week during the building of our home and we were always stopping by to see the progress of it almost daily. Beside the delays due to COVID, which is out of everyone’s control, our home was built so well and everything went great. Building with classic after being a building superintendent with another builder in town, I was surprised at how well the preliminary walk went and how little paint touch ups and fixes there were. The preliminary and welcome home walks were great and everything was fixed and touched up to our satisfaction and the home turned out beautiful. Our master shower glass was delayed until after closing because of COVID delays which is understandable and we were out of town getting our furniture from Texas anyway and allowed John to get it installed while we were gone. Overall, between Sean, Annie, Maureen, Doug and John Palmer, our home building process went amazing and we are happy we chose Classic Homes as our builder. I have mentioned to many people how well Classic has done and I highly recommend them as a builder. Thank you to everyone that helped with our home building and getting us into our first dream home! It’s a beautiful neighborhood and a great lot and excited to start another chapter of our lives here with Classic Homes.

5.0
Verified Homeowner
Colorado Springs, on Jul 18, 2021

I like that when I have had a warranty issue, it was acknowledged quickly.

4.7
Verified Homeowner
Colorado Springs, on Sep 03, 2021

Loved working with Curtis. He knew we had a deadline and he did everything he could to meet that for closing.

4.4
Verified Homeowner
Colorado Springs, CO, on Sep 09, 2021

Classic delayed our construction and demanded we pay an additional earnest deposit because they were concerned about our house not appraising which was ridiculous as they should have known the COS market better. They also did not go through all the upgrade options in the design studio (i.e. under mount kitchen cabinet lighting, fireplace options-blower & thermostat, matching deck posts, etc.). Moreover, they refused to repair certain cosmetic defects, they only wanted to do the bare minimum paint repairs. They also refused to help us with a quartz upgrade issue and only allowed us to pick out our granite pieces and not the quartz ones.

2.6
Verified Homeowner
Colorado Springs, on May 15, 2021

Within the first year of owning our home, all of the grout along our countertops and in our showers has cracked and will need to be replaced.

4.4
Verified Homeowner
Colorado Springs, on Jul 10, 2021

This is not related to your question, but you need to fire Sue Renfro as the landscape inspector. It is absolute B.S. the way she has treated myself and my neighbors. If you have any sway with LaPlatte, please encourage them to remove Sue. She has been utterly rude and has been making people adhere to things that are not outlined in the northfork landscaping guidelines.

4.7
Verified Homeowner
Colorado Springs, CO, on Sep 05, 2021

Many last minute things needed to be fixed and were not fixed prior to move in. John was our primary contact and he was great. Some of the above is to be expected.

3.8
Verified Homeowner
Colorado Springs, on Apr 03, 2021

Overall process is very quick and efficient. There are some quality issues that come with any volume driven builder.

4.0
Verified Homeowner
Colorado Springs, on Jun 23, 2021

Everyone I have dealt with has been great--when there was an issue, John and Robert were right on it! Robert fixed our garage door in freezing weather because he wanted it done before snow came the next day! They go above and beyond!

4.8
Verified Homeowner
Colorado Springs, CO, on Aug 20, 2021

Everyone who worked on the house with us and we were in contact with was amazing.

4.5
Verified Homeowner
Colorado Springs, on Mar 28, 2021

The house has settled and the bathroom grout in all three bathrooms have cracked. Because of Covid we understand it has not been possible to fix the grout. All three in our household have had Covid. Please make arrangements to fix the grout. Thank you.

4.8
Verified Homeowner
Colorado Springs, on Jun 22, 2021

Liked that our representative always checks in on us and any work being completed Dislike our lights glow all the time. Should use different led bulbs when building.

4.4
Verified Homeowner
Colorado Springs, CO, on Aug 19, 2021

The process was smooth and all questions were addressed in a timely manner. Thank you!

4.9
Verified Homeowner
Colorado Springs, on Mar 16, 2021

Weekly updates, great customer service

4.9
Verified Homeowner
Colorado Springs, on May 26, 2021

It was clearly communicated to us and Classic fulfilled its commitment, however, we are still waiting on one item.

4.1
Verified Homeowner
Colorado Springs, CO, on Jun 27, 2021

Everything was good

5.0
Verified Homeowner
Colorado Springs, on Mar 05, 2021

We dislike how much settling occurred on our home we feel that if the soil was properly conditioned and compacted that our house and a lot of other houses on our street would have little settling especially with in a year!

2.7
Verified Homeowner
Colorado Springs, on May 25, 2021

On the warranty side of things I have gotten quick and responsive answers to all of my questions and concerns. Issues are looked into diligently and handled with care!

5.0
Verified Homeowner
Colorado Springs, CO, on Jun 19, 2021

The response we received: Issue: The Whirpool oven is not working from day 1 (closing date) i.e. 18-MAY-2021. Description Whenever the oven is reaching a certain temperature it will stop working with the error code " F8E0" We tried a couple of times then finally logged a service request on 25th May (Confirmation is above) with the classic homes warranty team Till this date, we are not able to use the oven at all, and was embarrassing to cancel multiple dinners with our friends and family. Inspection during the final walkthrough? During our walks 1st time the over breaker was having some issue and then there was no testing of the oven with this temperature to identify the problem. What we need help with? We don't want to invest our time and energy to fix the oven which was already broken, to begin with, and it's not our responsibility to follow up with whirlpool for something which was faulty before our closing. With classic homes reputation, we are still under the impression of getting the high-quality product (Home and appliances provided within) and after-sales support Since the problem was identified within a week of closing we are expecting to have up and running equipment(s) and want the oven to get replaced as soon as possible again we do not want to fix the equipment we need a working oven from get-go ===================================== Hi Rohit & Kimanshi, We appreciate your email (with a timeline of your issue with your oven) and understand your frustration with your oven not working since after you closed. Per our conversation we checked with Curtis and he let us know that he did not have any documentation that the oven didn't work on the Welcome Home Orientation (your final walk) . He let us know that the appliance guys tested it when they installed to make sure it works and it did at that time. He also pre heated it before the New Home Presentation (your first walk) and didn't have any issues. Per our conversation there is nothing Classic Homes can do at this time to resolve the issue of the oven it has to be directly through Whirlpool as they warranty the oven as well as other appliances that have been installed in your home. This is due to the fact that the oven is a consumer product and Classic Homes legally can’t repair or warrant any consumer products. Curtis did not recall/ have documentation that we had an issue with the breaker that you mentioned to us. We hope this helps you better understand the process.

4.9
Verified Homeowner
Colorado Springs, on Feb 07, 2021

Our floor is shifting in spots.. we had a gouge in our white kitchen cabinet . And we told them about it in our walk through. And they put a touch up paint on it. And its very noticeable. Our back patio slab cracked all the way through a month after we moved in. One of our Stair banister was never polyurethaned..so it rough and the rest are smooth. One of my ceiling lights downstairs keeps going dim after ten minutes of having the light on. We have a random hole the popped out of drywall by our ceiling in the master.. and the houses are so close together. We have no privacy..AT ALL.

4.4
Verified Homeowner
Colorado Springs, on May 18, 2021

Robert has been excellent guy

5.0
Verified Homeowner
Colorado Springs, CO, on Jun 14, 2021

The communication was great and they listened to ours needs and wants without hesitation. It was smooth and delightful experience.

5.0
Verified Homeowner
Colorado Springs, on Jan 12, 2021

They have not fixed the leaky gutters. It creates a safety hazard during freezing temperatures.

3.9
Verified Homeowner
Colorado Springs, on May 11, 2021

I like the service, although I have not been able to get intouch with them this month. I have been needing to discuss a few issues I'm having

4.6
Verified Homeowner
Colorado Springs, CO, on Jun 12, 2021

Our team included Sean, Maureen and Annie, they were great to work with and helped the home buying process go very smoothly.

4.8
Verified Homeowner
Colorado Springs, on Dec 11, 2020

Some of the paint work was sub-par.

4.8
Verified Homeowner
Colorado Springs, on Apr 13, 2021

Warranty is good. I wish they would’ve fixed our grout since the counters settled and left a crack along the counter top where it meets the back splash. As well in our master shower.

4.5
Verified Homeowner
Colorado Springs, CO, on Jun 11, 2021

The whole process has been great! Folks are professional & friendly and follow-up as promised. The attention to detail and quality has been exceptional. There have been no surprises, except pleasant ones! We absolutely love our new home. ??

5.0
Verified Homeowner
Colorado Springs, on Dec 09, 2020

We liked our experience with Classic Homes. The office staff was really on top of their game and could answer our questions.

4.2
Verified Homeowner
Colorado Springs, on Apr 12, 2021

Classic has been extremely responsive with our requests and when they come the house they are very friendly and respectful removing shoes when they come in. They have also been very knowledgeable and helpful in answering questions and setting expectations.

5.0
Verified Homeowner
Colorado Springs, CO, on May 24, 2021

We absolutely loved our experience with class homes throughout the whole process. Annie Sean Mareen were great! Curtis was fantastic we trusted him throughout the whole process, if anyone was to ask us who to trust we would recommend him! Thank you classic!

5.0
Verified Homeowner
Colorado Springs, on Sep 07, 2020

Loved working with the sales staff. The contractors and subs were awesome. Things got fixed right away. We are enjoying our new house and the North Fork neighborhood is great.

4.9
Verified Homeowner
Colorado Springs, on Apr 08, 2021

Liked: it has been pretty easy to get some lingering things done.

4.2
Verified Homeowner
Colorado Springs, CO, on May 21, 2021

Annie was so attentive going above and beyond she even brought paint on her day off. Maureen was great as well! Praise to John Leyba who helped me out in an emergency and always tried to make sure I was happy with the house. Curtis was awesome also! A GREAT team. Sub contractors were rushed to the point of neglect.

4.6
Verified Homeowner
Colorado Springs, on May 30, 2020

Sean, Annie, and Maureen in the sales center were very helpful. The design studio was a great experience.

2.8
Verified Homeowner
Colorado Springs, on Mar 30, 2021

The craftsmanship seems to be lacking a little bit. I am detail-oriented, and keep finding stupid mistakes that a true craftsman in their trade should have noticed. Instead left to see what the home-owner would tolerate.

4.3
Verified Homeowner
Colorado Springs, CO, on May 13, 2021

I really enjoyed the the Staff especially Theresa, Annie, and Maureen!! Honestly they are a huge part of why we chose classic. We had a pretty negative experience with Hayden at Sterling Ranch while we were looking at the different communities, and almost went another route. Thankfully we had already scheduled our meeting with Northfork! Everyone there were verh patient and kind. At times it did seem like the process was rushed, but we made due and they worked with us to allow more time. I am not sure how many 1st time homebuyers choose semi custom homes, but I think if there were a more in depth guide or program it would have been helpful. Also maybe an app or design software that let you customize your house and see the bottom line with pricing prior to the design studio appointments would be awesome. That way you have a strong idea of what your house could potentially look like and an idea of the cost. It's just so hard to visualize with a small sample. Our house turned out beautiful and we are couldn't be more happy! Please don't take these suggestions as complaints.

4.7
Verified Homeowner
Colorado Springs, on May 11, 2020

The staff were friendly and very helpful. They took care of any problems right away.

4.0
Verified Homeowner
Colorado Springs, on Mar 21, 2021

I haven’t had to use either, besides the scheduled follow up visit, so I’m glad there hasn’t been any issues.

5.0
Verified Homeowner
Colorado Springs, CO, on Apr 17, 2021

It was a very streamline process and had good communication. I appreciated the weekly photos as well

4.9
Verified Homeowner
Colorado Springs, on Apr 07, 2020

Friendliness of all staff members. Quality of the build itself, and the warranty service.

5.0
Verified Homeowner
Colorado Springs, on Jan 22, 2021

Nothing much so far.

5.0
Verified Homeowner
Colorado Springs, CO, on Apr 02, 2021

I really liked the weekly updates, communication from Project Managers, and the the PM's quickness in fixing the last couple of things before and immediately after closing. Everyone was so professional and kind. This process went very smoothly for us.

4.8
Verified Homeowner
Colorado Springs, on Dec 05, 2019

Overall experience with classic has been great so far. Customer support is really nice.

4.3
Verified Homeowner
Colorado Springs, on Nov 06, 2020

Still waiting on cupboard and a drawer replacement. Maybe because of Covid so I understand.

4.9
Verified Homeowner
Colorado Springs, CO, on Mar 27, 2021

It was quick and simple!

5.0
Verified Homeowner
Colorado Springs, on Nov 25, 2019

Stacey in the design studio was great. She was so patient, and really seemed to tell us honestly when an offered upgrade wasn't worth it.

3.5
Verified Homeowner
Colorado Springs, on Nov 03, 2020

So far, everyone has been very active in trying to resolve any issues that might come up. There have been some delays but that is to be expected with multiple contractors and this virus.

5.0
Verified Homeowner
Colorado Springs, CO, on Mar 08, 2021

My son Jahara and daughter-in-law Lara, were both able to assist me as I am in another state. The efficiency of designing in the design studio was excellent with Anne, Ryan our Agent, Lara, any myself got the final touches. All during the entire process of building to closure with inspections gave me assurance that quality products and most of all Quality Customer Services with Anne, Eric and some other names who also assisted. I am very pleased with the end result. I am planning to live in my new home in May 2021, as the distance of travel and getting packed to move. Thank you for looking out for my home building. Most importantly the contractor allowed for extra minerals to be earthed reducing the radon effects, as during the home inspection it was extremely lower than normal per Ryan. Thank you for the entire Classic Home Team and the Pentrust Team. Miracles

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, CO, on Oct 07, 2021

I liked the quality of the home delivered to us. However, it took longer time than we anticipate to get possession. Also, few things are yet to be installed/implemented like master bathroom glass, tiles on the fireplace etc even after we closed the house 3 weeks ago.

4.6
Verified Homeowner
Colorado Springs, CO, on Sep 09, 2021

Liked the frequent communications. The ease of the design center and the choices. Difficult to select outside house colors when working on our contract. It may be easier with on line pictures. May have been some but we were not offered that option and didn't find any in our search on line. Appreciated Marlene and Annie in the model. I will not work with Sean again. He was more interested in working with our realtor than us as the buyers. This was very off putting to the point we requested to not work with him any longer. The thumb drive with all the documents was very difficult to navigate. The process working with the build team was very easy to do and all our questions were answered quickly and efficiently.

4.4
Verified Homeowner
Colorado Springs, CO, on Sep 09, 2021

Classic kept me informed during the process. The quality of materials are good. The only thing I didn’t like is not being able to add to the house after seeing some of the locations to where outlets or spigots were placed. Also the landscaping being difficult based on how tight the houses were placed together.

4.9
Verified Homeowner
Colorado Springs, CO, on Sep 09, 2021

Our builder John Palmer was great throughout the whole process of building our home and made sure everything was done and our home looked great. The sales team worked hard to provide us update pictures each week during the building of our home and we were always stopping by to see the progress of it almost daily. Beside the delays due to COVID, which is out of everyone’s control, our home was built so well and everything went great. Building with classic after being a building superintendent with another builder in town, I was surprised at how well the preliminary walk went and how little paint touch ups and fixes there were. The preliminary and welcome home walks were great and everything was fixed and touched up to our satisfaction and the home turned out beautiful. Our master shower glass was delayed until after closing because of COVID delays which is understandable and we were out of town getting our furniture from Texas anyway and allowed John to get it installed while we were gone. Overall, between Sean, Annie, Maureen, Doug and John Palmer, our home building process went amazing and we are happy we chose Classic Homes as our builder. I have mentioned to many people how well Classic has done and I highly recommend them as a builder. Thank you to everyone that helped with our home building and getting us into our first dream home! It’s a beautiful neighborhood and a great lot and excited to start another chapter of our lives here with Classic Homes.

5.0
Verified Homeowner
Colorado Springs, CO, on Sep 09, 2021

Classic delayed our construction and demanded we pay an additional earnest deposit because they were concerned about our house not appraising which was ridiculous as they should have known the COS market better. They also did not go through all the upgrade options in the design studio (i.e. under mount kitchen cabinet lighting, fireplace options-blower & thermostat, matching deck posts, etc.). Moreover, they refused to repair certain cosmetic defects, they only wanted to do the bare minimum paint repairs. They also refused to help us with a quartz upgrade issue and only allowed us to pick out our granite pieces and not the quartz ones.

2.6
Verified Homeowner
Colorado Springs, CO, on Sep 05, 2021

Many last minute things needed to be fixed and were not fixed prior to move in. John was our primary contact and he was great. Some of the above is to be expected.

3.8
Verified Homeowner
Colorado Springs, CO, on Aug 20, 2021

Everyone who worked on the house with us and we were in contact with was amazing.

4.5
Verified Homeowner
Colorado Springs, CO, on Aug 19, 2021

The process was smooth and all questions were addressed in a timely manner. Thank you!

4.9
Verified Homeowner
Colorado Springs, CO, on Jun 27, 2021

Everything was good

5.0
Verified Homeowner
Colorado Springs, CO, on Jun 19, 2021

The response we received: Issue: The Whirpool oven is not working from day 1 (closing date) i.e. 18-MAY-2021. Description Whenever the oven is reaching a certain temperature it will stop working with the error code " F8E0" We tried a couple of times then finally logged a service request on 25th May (Confirmation is above) with the classic homes warranty team Till this date, we are not able to use the oven at all, and was embarrassing to cancel multiple dinners with our friends and family. Inspection during the final walkthrough? During our walks 1st time the over breaker was having some issue and then there was no testing of the oven with this temperature to identify the problem. What we need help with? We don't want to invest our time and energy to fix the oven which was already broken, to begin with, and it's not our responsibility to follow up with whirlpool for something which was faulty before our closing. With classic homes reputation, we are still under the impression of getting the high-quality product (Home and appliances provided within) and after-sales support Since the problem was identified within a week of closing we are expecting to have up and running equipment(s) and want the oven to get replaced as soon as possible again we do not want to fix the equipment we need a working oven from get-go ===================================== Hi Rohit & Kimanshi, We appreciate your email (with a timeline of your issue with your oven) and understand your frustration with your oven not working since after you closed. Per our conversation we checked with Curtis and he let us know that he did not have any documentation that the oven didn't work on the Welcome Home Orientation (your final walk) . He let us know that the appliance guys tested it when they installed to make sure it works and it did at that time. He also pre heated it before the New Home Presentation (your first walk) and didn't have any issues. Per our conversation there is nothing Classic Homes can do at this time to resolve the issue of the oven it has to be directly through Whirlpool as they warranty the oven as well as other appliances that have been installed in your home. This is due to the fact that the oven is a consumer product and Classic Homes legally can’t repair or warrant any consumer products. Curtis did not recall/ have documentation that we had an issue with the breaker that you mentioned to us. We hope this helps you better understand the process.

4.9
Verified Homeowner
Colorado Springs, CO, on Jun 14, 2021

The communication was great and they listened to ours needs and wants without hesitation. It was smooth and delightful experience.

5.0
Verified Homeowner
Colorado Springs, CO, on Jun 12, 2021

Our team included Sean, Maureen and Annie, they were great to work with and helped the home buying process go very smoothly.

4.8
Verified Homeowner
Colorado Springs, CO, on Jun 11, 2021

The whole process has been great! Folks are professional & friendly and follow-up as promised. The attention to detail and quality has been exceptional. There have been no surprises, except pleasant ones! We absolutely love our new home. ??

5.0
Verified Homeowner
Colorado Springs, CO, on May 24, 2021

We absolutely loved our experience with class homes throughout the whole process. Annie Sean Mareen were great! Curtis was fantastic we trusted him throughout the whole process, if anyone was to ask us who to trust we would recommend him! Thank you classic!

5.0
Verified Homeowner
Colorado Springs, CO, on May 21, 2021

Annie was so attentive going above and beyond she even brought paint on her day off. Maureen was great as well! Praise to John Leyba who helped me out in an emergency and always tried to make sure I was happy with the house. Curtis was awesome also! A GREAT team. Sub contractors were rushed to the point of neglect.

4.6
Verified Homeowner
Colorado Springs, CO, on May 13, 2021

I really enjoyed the the Staff especially Theresa, Annie, and Maureen!! Honestly they are a huge part of why we chose classic. We had a pretty negative experience with Hayden at Sterling Ranch while we were looking at the different communities, and almost went another route. Thankfully we had already scheduled our meeting with Northfork! Everyone there were verh patient and kind. At times it did seem like the process was rushed, but we made due and they worked with us to allow more time. I am not sure how many 1st time homebuyers choose semi custom homes, but I think if there were a more in depth guide or program it would have been helpful. Also maybe an app or design software that let you customize your house and see the bottom line with pricing prior to the design studio appointments would be awesome. That way you have a strong idea of what your house could potentially look like and an idea of the cost. It's just so hard to visualize with a small sample. Our house turned out beautiful and we are couldn't be more happy! Please don't take these suggestions as complaints.

4.7
Verified Homeowner
Colorado Springs, CO, on Apr 17, 2021

It was a very streamline process and had good communication. I appreciated the weekly photos as well

4.9
Verified Homeowner
Colorado Springs, CO, on Apr 02, 2021

I really liked the weekly updates, communication from Project Managers, and the the PM's quickness in fixing the last couple of things before and immediately after closing. Everyone was so professional and kind. This process went very smoothly for us.

4.8
Verified Homeowner
Colorado Springs, CO, on Mar 27, 2021

It was quick and simple!

5.0
Verified Homeowner
Colorado Springs, CO, on Mar 08, 2021

My son Jahara and daughter-in-law Lara, were both able to assist me as I am in another state. The efficiency of designing in the design studio was excellent with Anne, Ryan our Agent, Lara, any myself got the final touches. All during the entire process of building to closure with inspections gave me assurance that quality products and most of all Quality Customer Services with Anne, Eric and some other names who also assisted. I am very pleased with the end result. I am planning to live in my new home in May 2021, as the distance of travel and getting packed to move. Thank you for looking out for my home building. Most importantly the contractor allowed for extra minerals to be earthed reducing the radon effects, as during the home inspection it was extremely lower than normal per Ryan. Thank you for the entire Classic Home Team and the Pentrust Team. Miracles

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, on Oct 10, 2021

It's been wonderful

4.5
Verified Homeowner
Colorado Springs, on Oct 09, 2021

Friendly and kind. Repairs have been delayed, but we understand that many factors have caused these delays.

4.4
Verified Homeowner
Colorado Springs, on Jul 28, 2021

Our appliances have been on back order for a long time, landscaping was a tedious process

4.5
Verified Homeowner
Colorado Springs, on Jul 27, 2021

It takes a long time to get an appointment/ response but the customer service is excellent

4.7
Verified Homeowner
Colorado Springs, on Jul 18, 2021

I like that when I have had a warranty issue, it was acknowledged quickly.

4.7
Verified Homeowner
Colorado Springs, on Jul 10, 2021

This is not related to your question, but you need to fire Sue Renfro as the landscape inspector. It is absolute B.S. the way she has treated myself and my neighbors. If you have any sway with LaPlatte, please encourage them to remove Sue. She has been utterly rude and has been making people adhere to things that are not outlined in the northfork landscaping guidelines.

4.7
Verified Homeowner
Colorado Springs, on Jun 23, 2021

Everyone I have dealt with has been great--when there was an issue, John and Robert were right on it! Robert fixed our garage door in freezing weather because he wanted it done before snow came the next day! They go above and beyond!

4.8
Verified Homeowner
Colorado Springs, on Jun 22, 2021

Liked that our representative always checks in on us and any work being completed Dislike our lights glow all the time. Should use different led bulbs when building.

4.4
Verified Homeowner
Colorado Springs, on May 26, 2021

It was clearly communicated to us and Classic fulfilled its commitment, however, we are still waiting on one item.

4.1
Verified Homeowner
Colorado Springs, on May 25, 2021

On the warranty side of things I have gotten quick and responsive answers to all of my questions and concerns. Issues are looked into diligently and handled with care!

5.0
Verified Homeowner
Colorado Springs, on May 18, 2021

Robert has been excellent guy

5.0
Verified Homeowner
Colorado Springs, on May 11, 2021

I like the service, although I have not been able to get intouch with them this month. I have been needing to discuss a few issues I'm having

4.6
Verified Homeowner
Colorado Springs, on Apr 13, 2021

Warranty is good. I wish they would’ve fixed our grout since the counters settled and left a crack along the counter top where it meets the back splash. As well in our master shower.

4.5
Verified Homeowner
Colorado Springs, on Apr 12, 2021

Classic has been extremely responsive with our requests and when they come the house they are very friendly and respectful removing shoes when they come in. They have also been very knowledgeable and helpful in answering questions and setting expectations.

5.0
Verified Homeowner
Colorado Springs, on Apr 08, 2021

Liked: it has been pretty easy to get some lingering things done.

4.2
Verified Homeowner
Colorado Springs, on Mar 30, 2021

The craftsmanship seems to be lacking a little bit. I am detail-oriented, and keep finding stupid mistakes that a true craftsman in their trade should have noticed. Instead left to see what the home-owner would tolerate.

4.3
Verified Homeowner
Colorado Springs, on Mar 21, 2021

I haven’t had to use either, besides the scheduled follow up visit, so I’m glad there hasn’t been any issues.

5.0
Verified Homeowner
Colorado Springs, on Jan 22, 2021

Nothing much so far.

5.0
Verified Homeowner
Colorado Springs, on Nov 06, 2020

Still waiting on cupboard and a drawer replacement. Maybe because of Covid so I understand.

4.9
Verified Homeowner
Colorado Springs, on Nov 03, 2020

So far, everyone has been very active in trying to resolve any issues that might come up. There have been some delays but that is to be expected with multiple contractors and this virus.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, on Oct 03, 2021

The time change for finishing the house and the attempt to push it back even more

4.2
Verified Homeowner
Colorado Springs, on Sep 13, 2021

I just have noticed in some spots of the house the trades did not try to make it a aesthetically appealing. You can see some imperfections. But that is to be aspected when producing the quantity of houses. They aren’t a big deal but you can still tell some thing were missed in blue tape meeting. But overall a very well built home

4.9
Verified Homeowner
Colorado Springs, on Sep 11, 2021

I feel that our home was very well built. If anything has come up then Classic has always been very quick to respond. Usually faster than the 48 hours I think they ask for online when you submit a warranty request.

4.7
Verified Homeowner
Colorado Springs, on Sep 08, 2021

The process of building was very well organized and the time table kept well. In addition, for a "spec" home it is quite well done. Post-closing it has been a little hard to get things corrected to our satisfaction and time table.

4.7
Verified Homeowner
Colorado Springs, on Sep 03, 2021

Loved working with Curtis. He knew we had a deadline and he did everything he could to meet that for closing.

4.4
Verified Homeowner
Colorado Springs, on May 15, 2021

Within the first year of owning our home, all of the grout along our countertops and in our showers has cracked and will need to be replaced.

4.4
Verified Homeowner
Colorado Springs, on Apr 03, 2021

Overall process is very quick and efficient. There are some quality issues that come with any volume driven builder.

4.0
Verified Homeowner
Colorado Springs, on Mar 28, 2021

The house has settled and the bathroom grout in all three bathrooms have cracked. Because of Covid we understand it has not been possible to fix the grout. All three in our household have had Covid. Please make arrangements to fix the grout. Thank you.

4.8
Verified Homeowner
Colorado Springs, on Mar 16, 2021

Weekly updates, great customer service

4.9
Verified Homeowner
Colorado Springs, on Mar 05, 2021

We dislike how much settling occurred on our home we feel that if the soil was properly conditioned and compacted that our house and a lot of other houses on our street would have little settling especially with in a year!

2.7
Verified Homeowner
Colorado Springs, on Feb 07, 2021

Our floor is shifting in spots.. we had a gouge in our white kitchen cabinet . And we told them about it in our walk through. And they put a touch up paint on it. And its very noticeable. Our back patio slab cracked all the way through a month after we moved in. One of our Stair banister was never polyurethaned..so it rough and the rest are smooth. One of my ceiling lights downstairs keeps going dim after ten minutes of having the light on. We have a random hole the popped out of drywall by our ceiling in the master.. and the houses are so close together. We have no privacy..AT ALL.

4.4
Verified Homeowner
Colorado Springs, on Jan 12, 2021

They have not fixed the leaky gutters. It creates a safety hazard during freezing temperatures.

3.9
Verified Homeowner
Colorado Springs, on Dec 11, 2020

Some of the paint work was sub-par.

4.8
Verified Homeowner
Colorado Springs, on Dec 09, 2020

We liked our experience with Classic Homes. The office staff was really on top of their game and could answer our questions.

4.2
Verified Homeowner
Colorado Springs, on Sep 07, 2020

Loved working with the sales staff. The contractors and subs were awesome. Things got fixed right away. We are enjoying our new house and the North Fork neighborhood is great.

4.9
Verified Homeowner
Colorado Springs, on May 30, 2020

Sean, Annie, and Maureen in the sales center were very helpful. The design studio was a great experience.

2.8
Verified Homeowner
Colorado Springs, on May 11, 2020

The staff were friendly and very helpful. They took care of any problems right away.

4.0
Verified Homeowner
Colorado Springs, on Apr 07, 2020

Friendliness of all staff members. Quality of the build itself, and the warranty service.

5.0
Verified Homeowner
Colorado Springs, on Dec 05, 2019

Overall experience with classic has been great so far. Customer support is really nice.

4.3
Verified Homeowner
Colorado Springs, on Nov 25, 2019

Stacey in the design studio was great. She was so patient, and really seemed to tell us honestly when an offered upgrade wasn't worth it.

3.5
Verified Homeowner