Top Homebuilder Ratings & Reviews

Classic Homes

Northfork

105 Homeowner Reviews Completed Aug 2019 - Feb 2021

Overall Satisfaction

4.5
Customers' overall satisfaction
4.5
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.8

Home Personalization Experience

4.7

Lender Experience

4.6

Construction Experience

4.7

Customer Care Experience

4.8

Home Readiness

4.5

Installation & Workmanship

4.6

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, on Feb 07, 2021

Our floor is shifting in spots.. we had a gouge in our white kitchen cabinet . And we told them about it in our walk through. And they put a touch up paint on it. And its very noticeable. Our back patio slab cracked all the way through a month after we moved in. One of our Stair banister was never polyurethaned..so it rough and the rest are smooth. One of my ceiling lights downstairs keeps going dim after ten minutes of having the light on. We have a random hole the popped out of drywall by our ceiling in the master.. and the houses are so close together. We have no privacy..AT ALL.

4.4
Verified Homeowner
Colorado Springs, on Jan 12, 2021

They have not fixed the leaky gutters. It creates a safety hazard during freezing temperatures.

3.9
Verified Homeowner
Colorado Springs, on Dec 11, 2020

Some of the paint work was sub-par.

4.8
Verified Homeowner
Colorado Springs, on Dec 09, 2020

We liked our experience with Classic Homes. The office staff was really on top of their game and could answer our questions.

4.2
Verified Homeowner
Colorado Springs, on Sep 07, 2020

Loved working with the sales staff. The contractors and subs were awesome. Things got fixed right away. We are enjoying our new house and the North Fork neighborhood is great.

4.9
Verified Homeowner
Colorado Springs, on Aug 19, 2020

Great customer service !

5.0
Verified Homeowner
Colorado Springs, on Aug 13, 2020

They fixed everything asap

4.4
Verified Homeowner
Colorado Springs, on Aug 04, 2020

Good Response time. Especially Stan Horton has been very responsive.

5.0
Verified Homeowner
Colorado Springs, on Jun 27, 2020

All our the warranty people I have delt with are very good

4.5
Verified Homeowner
Colorado Springs, on May 30, 2020

Sean, Annie, and Maureen in the sales center were very helpful. The design studio was a great experience.

2.8
Verified Homeowner
Colorado Springs, on May 11, 2020

The staff were friendly and very helpful. They took care of any problems right away.

4.0
Verified Homeowner
Colorado Springs, on Apr 07, 2020

Issues that have come up have been remedied in a timely and professional way.

5.0
Verified Homeowner
Colorado Springs, on Apr 07, 2020

Friendliness of all staff members. Quality of the build itself, and the warranty service.

5.0
Verified Homeowner
Colorado Springs, on Feb 21, 2020

Trades that came to our home on the scheduled day for our warranty work to be done were great!

3.8
Verified Homeowner
Colorado Springs, on Dec 19, 2019

I like that there is a warranty service available but unfortunately we have not had the best experience

2.4
Verified Homeowner
Colorado Springs, on Dec 19, 2019

Quick response to solve problems

5.0
Verified Homeowner
Colorado Springs, on Dec 05, 2019

Overall experience with classic has been great so far. Customer support is really nice.

4.3
Verified Homeowner
Colorado Springs, on Nov 25, 2019

Stacey in the design studio was great. She was so patient, and really seemed to tell us honestly when an offered upgrade wasn't worth it.

3.5
Verified Homeowner
Colorado Springs, on Nov 22, 2019

Promptness of fixes

5.0
Verified Homeowner
Colorado Springs, on Nov 08, 2019

Responsiveness and professionalism

5.0
Verified Homeowner
Colorado Springs, on Oct 01, 2019

Prompt responses

4.7
Verified Homeowner
Colorado Springs, on Sep 10, 2019

I had a leaking faucet in downstairs bathroom, this caused mold in cabinets and wall. It was taken care of by Robert immediately and done very well.

5.0
Verified Homeowner
Colorado Springs, on Sep 03, 2019

The home was finished on time. Annie and Sean were wonderful to work with.

3.2
Verified Homeowner
Colorado Springs, on Aug 05, 2019

The structure and process was explained so we knew what was coming up next. No real surprises.

4.5
Verified Homeowner
Colorado Springs, on Jul 04, 2019

All issues are being addressed in a timely manner.

5.0
Verified Homeowner
Colorado Springs, on Jun 27, 2019

The initial visits and handling the adjustment in shower water temperature.

3.0
Verified Homeowner
Colorado Springs, on Jun 27, 2019

I loved the entire building process and the final product.

4.3
Verified Homeowner
Colorado Springs, on Jun 03, 2019

My first experience was I had a garage door opener installed that is a quiet drive only to find out this voided my warranty on the garage door, so that is not good. My next two issues are submitted online and the website says 4-6 weeks before someone can come here. So far the experience is less than what I expected.

4.3
Verified Homeowner
Colorado Springs, on May 01, 2019

24 7 availability to staff

5.0
Verified Homeowner
Colorado Springs, on Apr 24, 2019

While we were building our home, we kept asking for the problems on the floor, stairway, and installed furniture. These problematic parts are now coming back even seriously and we definitely need aftercare on these problems.

3.6
Verified Homeowner
Colorado Springs, on Apr 11, 2019

The concerns that we brought to attention were addressed.

4.4
Verified Homeowner
Colorado Springs, on Apr 03, 2019

The quality of the home

4.3
Verified Homeowner
Colorado Springs, on Mar 20, 2019

They will come and help us out if we need it.

4.2
Verified Homeowner
Colorado Springs, on Feb 28, 2019

Our concerns were addressed adequately.

4.8
Verified Homeowner
Colorado Springs, on Feb 21, 2019

The follow through of problems.

4.8
Verified Homeowner
Colorado Springs, on Jan 08, 2019

I liked the whole buying process especially the design phase and the weekly follow ups while the house was built

3.7
Verified Homeowner
Colorado Springs, on Jan 06, 2019

The customer service team is good at hearing concerns/issues.

3.0
Verified Homeowner
Colorado Springs, on Dec 08, 2018

Quality and warranty services.

4.5
Verified Homeowner
Colorado Springs, on Nov 29, 2018

Our rep told us if he can’t see it from 6 feet away he won’t fix it, I really liked that.

3.0
Verified Homeowner
Colorado Springs, on Sep 21, 2018

Prompt response

3.8
Verified Homeowner
Colorado Springs, CO, on Sep 26, 2017

We like the house.

4.6
Verified Homeowner
Colorado Springs, CO, on Sep 24, 2017

The sales team was great with following up. Also the superintendent onsite was great too.

4.8
Verified Homeowner
Colorado Springs, CO, on Sep 12, 2017

Annie and Sean (sales team) were wonderful as was Jim, superintendent. They were quick to get my questions and concerns addressed.

4.8
Verified Homeowner
Colorado Springs, CO, on Aug 10, 2017

I believe Classic Homes is a good production builder, but there were circumstances with the construction where the work was observed to be substandard when it was done, but wwas corrected at a later date.

4.8
Verified Homeowner
Colorado Springs, CO, on Jun 09, 2017

Classic went above and beyond, both sales and the construction crew. And they continue to do so.

4.8
Verified Homeowner
Colorado Springs, CO, on Jun 08, 2017

In the design center I felt like we were taken care of extremely well. That's a place a lot of money can be spent very quickly with upgrades. The lady who asssited us was very honest and straightforward. Never did we feel pressured. In terms of the two guys who gave us our final walk through, Malichi and Jim, they made the process of taking over our house pain free. They answered every question of ours, large and small with such patience. I really appreciated that they pointed out last minute things that needed fixing even when we didn't notice. It really made us feel like they cared.

4.5
Verified Homeowner
Colorado Springs, CO, on Jun 01, 2017

Classic met or exceeded my every expectation.

5.0
Verified Homeowner
Colorado Springs, CO, on May 20, 2017

Construction quality!

5.0
Verified Homeowner
Colorado Springs, CO, on Mar 08, 2017

The entire staff was outstanding. The construction quality was top notch and they went beyond their commitment to ensure everything was right

4.9
Verified Homeowner
Colorado Springs, CO, on Jan 21, 2017

Quality of the work by the trades is lacking.

3.5
Verified Homeowner
Colorado Springs, CO, on Jan 06, 2017

We love our Savannah home! We would definitely recommend building a home with Classic to any of our friends/family.

4.8
Verified Homeowner
Colorado Springs, CO, on Sep 09, 2016

The communication could not have been better. Jims weekly calls to us were incredibly kind and helpful. Knowing our closing date 55 days in advance made our life so much easier. I would recommend classic 100% to anybody who asks because of there communication and commitment to a great product.

5.0
Verified Homeowner
Colorado Springs, CO, on Aug 10, 2016

Classic had poor communication

4.1
Verified Homeowner
Colorado Springs, CO, on Jun 10, 2016

We love our home, but we had damage done to the sewage line when shelves were installed in the pantry which cause a leak onto the walls and floor into the basement. Response time with everyone was great and they did come replace the floor and sprayed anti microbrobial. I just am going to be fearful there will still be residual especially later down the road. XXXXX s because the house is beautiful.

4.7
Verified Homeowner
Colorado Springs, CO, on May 13, 2016

The quality of the homes are beyond exceptional, with all the features and high standards of a custom built home. Everything was built to perfection.

5.0
Verified Homeowner
Colorado Springs, CO, on Feb 20, 2016

Quality, attention-to-details, thorough, attentive, value, easy to work with...

5.0
Verified Homeowner
Colorado Springs, CO, on Jan 04, 2016

Quality and workmanship is sub par.

2.9
Verified Homeowner
Colorado Springs, CO, on Nov 05, 2015

The house is exactly what I expected. I feel Classic's reputation as a home builder helped me relax and enjoy the experience. They were very consistent and met every deadline.

4.8
Verified Homeowner
Colorado Springs, CO, on Oct 09, 2015

Classic did a great job throughout the building process in keeping us included, answering questions, and manking us feel like family. The builders did a good job and strived to build us a great quality home.

4.7
Verified Homeowner
Colorado Springs, CO, on Sep 17, 2015

My home is beautiful, but the staff at Classic are the reason I would recommend Classic to a friend.

4.7
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, CO, on Sep 26, 2017

We like the house.

4.6
Verified Homeowner
Colorado Springs, CO, on Sep 24, 2017

The sales team was great with following up. Also the superintendent onsite was great too.

4.8
Verified Homeowner
Colorado Springs, CO, on Sep 12, 2017

Annie and Sean (sales team) were wonderful as was Jim, superintendent. They were quick to get my questions and concerns addressed.

4.8
Verified Homeowner
Colorado Springs, CO, on Aug 10, 2017

I believe Classic Homes is a good production builder, but there were circumstances with the construction where the work was observed to be substandard when it was done, but wwas corrected at a later date.

4.8
Verified Homeowner
Colorado Springs, CO, on Jun 09, 2017

Classic went above and beyond, both sales and the construction crew. And they continue to do so.

4.8
Verified Homeowner
Colorado Springs, CO, on Jun 08, 2017

In the design center I felt like we were taken care of extremely well. That's a place a lot of money can be spent very quickly with upgrades. The lady who asssited us was very honest and straightforward. Never did we feel pressured. In terms of the two guys who gave us our final walk through, Malichi and Jim, they made the process of taking over our house pain free. They answered every question of ours, large and small with such patience. I really appreciated that they pointed out last minute things that needed fixing even when we didn't notice. It really made us feel like they cared.

4.5
Verified Homeowner
Colorado Springs, CO, on Jun 01, 2017

Classic met or exceeded my every expectation.

5.0
Verified Homeowner
Colorado Springs, CO, on May 20, 2017

Construction quality!

5.0
Verified Homeowner
Colorado Springs, CO, on Mar 08, 2017

The entire staff was outstanding. The construction quality was top notch and they went beyond their commitment to ensure everything was right

4.9
Verified Homeowner
Colorado Springs, CO, on Jan 21, 2017

Quality of the work by the trades is lacking.

3.5
Verified Homeowner
Colorado Springs, CO, on Jan 06, 2017

We love our Savannah home! We would definitely recommend building a home with Classic to any of our friends/family.

4.8
Verified Homeowner
Colorado Springs, CO, on Sep 09, 2016

The communication could not have been better. Jims weekly calls to us were incredibly kind and helpful. Knowing our closing date 55 days in advance made our life so much easier. I would recommend classic 100% to anybody who asks because of there communication and commitment to a great product.

5.0
Verified Homeowner
Colorado Springs, CO, on Aug 10, 2016

Classic had poor communication

4.1
Verified Homeowner
Colorado Springs, CO, on Jun 10, 2016

We love our home, but we had damage done to the sewage line when shelves were installed in the pantry which cause a leak onto the walls and floor into the basement. Response time with everyone was great and they did come replace the floor and sprayed anti microbrobial. I just am going to be fearful there will still be residual especially later down the road. XXXXX s because the house is beautiful.

4.7
Verified Homeowner
Colorado Springs, CO, on May 13, 2016

The quality of the homes are beyond exceptional, with all the features and high standards of a custom built home. Everything was built to perfection.

5.0
Verified Homeowner
Colorado Springs, CO, on Feb 20, 2016

Quality, attention-to-details, thorough, attentive, value, easy to work with...

5.0
Verified Homeowner
Colorado Springs, CO, on Jan 04, 2016

Quality and workmanship is sub par.

2.9
Verified Homeowner
Colorado Springs, CO, on Nov 05, 2015

The house is exactly what I expected. I feel Classic's reputation as a home builder helped me relax and enjoy the experience. They were very consistent and met every deadline.

4.8
Verified Homeowner
Colorado Springs, CO, on Oct 09, 2015

Classic did a great job throughout the building process in keeping us included, answering questions, and manking us feel like family. The builders did a good job and strived to build us a great quality home.

4.7
Verified Homeowner
Colorado Springs, CO, on Sep 17, 2015

My home is beautiful, but the staff at Classic are the reason I would recommend Classic to a friend.

4.7
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, on Aug 19, 2020

Great customer service !

5.0
Verified Homeowner
Colorado Springs, on Aug 13, 2020

They fixed everything asap

4.4
Verified Homeowner
Colorado Springs, on Aug 04, 2020

Good Response time. Especially Stan Horton has been very responsive.

5.0
Verified Homeowner
Colorado Springs, on Jun 27, 2020

All our the warranty people I have delt with are very good

4.5
Verified Homeowner
Colorado Springs, on Apr 07, 2020

Issues that have come up have been remedied in a timely and professional way.

5.0
Verified Homeowner
Colorado Springs, on Feb 21, 2020

Trades that came to our home on the scheduled day for our warranty work to be done were great!

3.8
Verified Homeowner
Colorado Springs, on Dec 19, 2019

I like that there is a warranty service available but unfortunately we have not had the best experience

2.4
Verified Homeowner
Colorado Springs, on Dec 19, 2019

Quick response to solve problems

5.0
Verified Homeowner
Colorado Springs, on Nov 22, 2019

Promptness of fixes

5.0
Verified Homeowner
Colorado Springs, on Nov 08, 2019

Responsiveness and professionalism

5.0
Verified Homeowner
Colorado Springs, on Sep 10, 2019

I had a leaking faucet in downstairs bathroom, this caused mold in cabinets and wall. It was taken care of by Robert immediately and done very well.

5.0
Verified Homeowner
Colorado Springs, on Jul 04, 2019

All issues are being addressed in a timely manner.

5.0
Verified Homeowner
Colorado Springs, on Jun 27, 2019

The initial visits and handling the adjustment in shower water temperature.

3.0
Verified Homeowner
Colorado Springs, on Jun 03, 2019

My first experience was I had a garage door opener installed that is a quiet drive only to find out this voided my warranty on the garage door, so that is not good. My next two issues are submitted online and the website says 4-6 weeks before someone can come here. So far the experience is less than what I expected.

4.3
Verified Homeowner
Colorado Springs, on May 01, 2019

24 7 availability to staff

5.0
Verified Homeowner
Colorado Springs, on Apr 11, 2019

The concerns that we brought to attention were addressed.

4.4
Verified Homeowner
Colorado Springs, on Mar 20, 2019

They will come and help us out if we need it.

4.2
Verified Homeowner
Colorado Springs, on Feb 28, 2019

Our concerns were addressed adequately.

4.8
Verified Homeowner
Colorado Springs, on Nov 29, 2018

Our rep told us if he can’t see it from 6 feet away he won’t fix it, I really liked that.

3.0
Verified Homeowner
Colorado Springs, on Sep 21, 2018

Prompt response

3.8
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, on Feb 07, 2021

Our floor is shifting in spots.. we had a gouge in our white kitchen cabinet . And we told them about it in our walk through. And they put a touch up paint on it. And its very noticeable. Our back patio slab cracked all the way through a month after we moved in. One of our Stair banister was never polyurethaned..so it rough and the rest are smooth. One of my ceiling lights downstairs keeps going dim after ten minutes of having the light on. We have a random hole the popped out of drywall by our ceiling in the master.. and the houses are so close together. We have no privacy..AT ALL.

4.4
Verified Homeowner
Colorado Springs, on Jan 12, 2021

They have not fixed the leaky gutters. It creates a safety hazard during freezing temperatures.

3.9
Verified Homeowner
Colorado Springs, on Dec 11, 2020

Some of the paint work was sub-par.

4.8
Verified Homeowner
Colorado Springs, on Dec 09, 2020

We liked our experience with Classic Homes. The office staff was really on top of their game and could answer our questions.

4.2
Verified Homeowner
Colorado Springs, on Sep 07, 2020

Loved working with the sales staff. The contractors and subs were awesome. Things got fixed right away. We are enjoying our new house and the North Fork neighborhood is great.

4.9
Verified Homeowner
Colorado Springs, on May 30, 2020

Sean, Annie, and Maureen in the sales center were very helpful. The design studio was a great experience.

2.8
Verified Homeowner
Colorado Springs, on May 11, 2020

The staff were friendly and very helpful. They took care of any problems right away.

4.0
Verified Homeowner
Colorado Springs, on Apr 07, 2020

Friendliness of all staff members. Quality of the build itself, and the warranty service.

5.0
Verified Homeowner
Colorado Springs, on Dec 05, 2019

Overall experience with classic has been great so far. Customer support is really nice.

4.3
Verified Homeowner
Colorado Springs, on Nov 25, 2019

Stacey in the design studio was great. She was so patient, and really seemed to tell us honestly when an offered upgrade wasn't worth it.

3.5
Verified Homeowner
Colorado Springs, on Oct 01, 2019

Prompt responses

4.7
Verified Homeowner
Colorado Springs, on Sep 03, 2019

The home was finished on time. Annie and Sean were wonderful to work with.

3.2
Verified Homeowner
Colorado Springs, on Aug 05, 2019

The structure and process was explained so we knew what was coming up next. No real surprises.

4.5
Verified Homeowner
Colorado Springs, on Jun 27, 2019

I loved the entire building process and the final product.

4.3
Verified Homeowner
Colorado Springs, on Apr 24, 2019

While we were building our home, we kept asking for the problems on the floor, stairway, and installed furniture. These problematic parts are now coming back even seriously and we definitely need aftercare on these problems.

3.6
Verified Homeowner
Colorado Springs, on Apr 03, 2019

The quality of the home

4.3
Verified Homeowner
Colorado Springs, on Feb 21, 2019

The follow through of problems.

4.8
Verified Homeowner
Colorado Springs, on Jan 08, 2019

I liked the whole buying process especially the design phase and the weekly follow ups while the house was built

3.7
Verified Homeowner
Colorado Springs, on Jan 06, 2019

The customer service team is good at hearing concerns/issues.

3.0
Verified Homeowner
Colorado Springs, on Dec 08, 2018

Quality and warranty services.

4.5
Verified Homeowner