Top Homebuilder Ratings & Reviews

Classic Homes

Northfork

103 Homeowner Reviews Completed Mar 2019 - Sep 2020

Overall Satisfaction

4.5
Customers' overall satisfaction
4.5
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.7

Home Personalization Experience

4.7

Lender Experience

4.7

Construction Experience

4.7

Customer Care Experience

4.9

Home Readiness

4.6

Installation & Workmanship

4.6

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, CO, on Sep 16, 2020

Our daughter and son-in-law recommended us, as they are Classic Homes homeowners within the Northfork Community. Their experience was wonderful, we loved their home. During our design studio appointments (which we came here from California to do) We were told how exciting it would be to experience the new studio and we would be one of the first clients! The first day was simply awful from the ongoing construction right outside the window AND the continuing construction inside the studio! We could not hear ourselves it was so loud. Second day same thing- Obviously the Design Studio should not have been opened for another 2 weeks. During our initial walkthrough, which was done via face-time with our daughter, son-in-law and the classic homes superintendent, we realized what a serious disappointment it was. There were so many problems, too numerous to mention here. We were shocked that a new house would be presented in such condition. Kitchen cabinets so poorly constructed they need to be redone. Paint on carpet, doors, sliders that won't open all the way due to wedges still in the track, cement on the vinyl wood flooring, splinters from the wood staircase in my hand, this list just goes on. And all the while we are told by the sales office how busy they are, so many homes being built. Unfortunately it shows. We have now been in our house for 3 days (Our house closed 8/27/20 - right on time for Classic Homes accounting!) We arrived on 9/13/20 to move in, we had hoped to set up an appointment with our superintendent to go over the still numerous issues. We have now been calling for 2 days in hopes of contacting him for a final walk-through. Finally the quality of construction is not what we see in our daughter's Classic home which she purchased 2 years ago. It is clear that Classic Homes can not keep up with their rapid growth, as their building/construction quality has clearly declined. Unfortunately we will not be recommending Classic Homes. Final Thought: Classic Homes has a wonderful product, the models are thoughtfully laid out and neighborhood is lovely. Clearly Classic Homes is pushing their construction crews too hard and too fast as a result the quality has suffered dramatically.

3.0
Verified Homeowner
Colorado Springs, CO, on Sep 14, 2020

Annie, Maureen and Shaun are great with regards to taking care of your needs from showing the home till handover. They served with absolute patience and in co-ordination. Kudos to the trio for their immense support. Even construction team was great in terms of communicating the overall construction progress.

4.8
Verified Homeowner
Colorado Springs, on Sep 07, 2020

Loved working with the sales staff. The contractors and subs were awesome. Things got fixed right away. We are enjoying our new house and the North Fork neighborhood is great.

4.9
Verified Homeowner
Colorado Springs, CO, on Sep 04, 2020

I think it was a pleasant and easy process.

4.9
Verified Homeowner
Colorado Springs, CO, on Aug 31, 2020

All home plans are good, although there are too many options to choose from. It would be nice if more things are made standard (for example 4' garage extension). If a buyer miss buying an option unknowingly, he may be unhappy later.

4.8
Verified Homeowner
Colorado Springs, on Aug 19, 2020

Great customer service !

5.0
Verified Homeowner
Colorado Springs, on Aug 13, 2020

They fixed everything asap

4.4
Verified Homeowner
Colorado Springs, CO, on Aug 07, 2020

Like - 1. Transparency in the process 2. Extremely helpful and accomodating team at the Classic North Fork office. 3. Timely updates and 4. Prompt response to the issue with incorrect plan measurements in our house. Timely planing and action. Dislike - Delays in some of the post-move-in tasks 1. Trash toters are not yet delivered, 2. Classic promised Smart Home package which is not delivered after a month 3. After repairs, quality of the finish is not same as a new house. Cleaning was not very satisfactory and the garage cleaning is still pending.

4.7
Verified Homeowner
Colorado Springs, on Aug 04, 2020

Good Response time. Especially Stan Horton has been very responsive.

5.0
Verified Homeowner
Colorado Springs, CO, on Jul 05, 2020

My home coordinator referred me to PenTrust Mortgage as there was a closing cost advantage. I was super impressed from start to finish with both the Classic Team as well as the mortgage process. I have never had a real estate transaction go so smoothly...and I’ve been in banking for over 20 years.

5.0
Verified Homeowner
Colorado Springs, on Jun 27, 2020

All our the warranty people I have delt with are very good

4.5
Verified Homeowner
Colorado Springs, CO, on Jun 24, 2020

It was a wonderful experience.

5.0
Verified Homeowner
Colorado Springs, CO, on Jun 23, 2020

The weekly updates

3.7
Verified Homeowner
Colorado Springs, CO, on Jun 15, 2020

Going to the design studio.

4.7
Verified Homeowner
Colorado Springs, CO, on Jun 15, 2020

It was well organized. Classic did a good job keeping me informed.

5.0
Verified Homeowner
Colorado Springs, CO, on Jun 09, 2020

Great communication all along the way from the sales team, the superintendent and management.

5.0
Verified Homeowner
Colorado Springs, on May 30, 2020

Sean, Annie, and Maureen in the sales center were very helpful. The design studio was a great experience.

2.8
Verified Homeowner
Colorado Springs, on May 11, 2020

The staff were friendly and very helpful. They took care of any problems right away.

4.0
Verified Homeowner
Colorado Springs, CO, on May 07, 2020

Robert Sandoval, who did our final walkthrough, was very friendly and thorough and was able to explain everything to us as well as answer any questions that we had.

5.0
Verified Homeowner
Colorado Springs, CO, on Apr 30, 2020

The design studio experience

4.4
Verified Homeowner
Colorado Springs, CO, on Apr 16, 2020

Everything went fast and smoothly

4.4
Verified Homeowner
Colorado Springs, CO, on Apr 08, 2020

Curtis, Annie, Marlene and Sean were amazing!!

5.0
Verified Homeowner
Colorado Springs, CO, on Apr 08, 2020

the meetings done during the process and the friendly staff of the sales office

4.4
Verified Homeowner
Colorado Springs, on Apr 07, 2020

Issues that have come up have been remedied in a timely and professional way.

5.0
Verified Homeowner
Colorado Springs, on Apr 07, 2020

Friendliness of all staff members. Quality of the build itself, and the warranty service.

5.0
Verified Homeowner
Colorado Springs, CO, on Mar 11, 2020

The communication

5.0
Verified Homeowner
Colorado Springs, on Feb 21, 2020

Trades that came to our home on the scheduled day for our warranty work to be done were great!

3.8
Verified Homeowner
Colorado Springs, CO, on Feb 10, 2020

Seeing the progress from start to finish

4.2
Verified Homeowner
Colorado Springs, on Dec 19, 2019

I like that there is a warranty service available but unfortunately we have not had the best experience

2.4
Verified Homeowner
Colorado Springs, on Dec 19, 2019

Quick response to solve problems

5.0
Verified Homeowner
Colorado Springs, CO, on Dec 10, 2019

I enjoyed the seamless process from start to finish with the sales team, to the design studio, to the construction community builders.

4.8
Verified Homeowner
Colorado Springs, on Dec 05, 2019

Overall experience with classic has been great so far. Customer support is really nice.

4.3
Verified Homeowner
Colorado Springs, CO, on Nov 26, 2019

Design, lay out and function of the building

4.0
Verified Homeowner
Colorado Springs, on Nov 25, 2019

Stacey in the design studio was great. She was so patient, and really seemed to tell us honestly when an offered upgrade wasn't worth it.

3.5
Verified Homeowner
Colorado Springs, on Nov 22, 2019

Promptness of fixes

5.0
Verified Homeowner
Colorado Springs, on Nov 08, 2019

Responsiveness and professionalism

5.0
Verified Homeowner
Colorado Springs, on Oct 01, 2019

Prompt responses

4.7
Verified Homeowner
Colorado Springs, on Sep 10, 2019

I had a leaking faucet in downstairs bathroom, this caused mold in cabinets and wall. It was taken care of by Robert immediately and done very well.

5.0
Verified Homeowner
Colorado Springs, on Sep 03, 2019

The home was finished on time. Annie and Sean were wonderful to work with.

3.2
Verified Homeowner
Colorado Springs, on Aug 05, 2019

The structure and process was explained so we knew what was coming up next. No real surprises.

4.5
Verified Homeowner
Colorado Springs, on Jul 04, 2019

All issues are being addressed in a timely manner.

5.0
Verified Homeowner
Colorado Springs, on Jun 27, 2019

The initial visits and handling the adjustment in shower water temperature.

3.0
Verified Homeowner
Colorado Springs, on Jun 27, 2019

I loved the entire building process and the final product.

4.3
Verified Homeowner
Colorado Springs, on Jun 03, 2019

My first experience was I had a garage door opener installed that is a quiet drive only to find out this voided my warranty on the garage door, so that is not good. My next two issues are submitted online and the website says 4-6 weeks before someone can come here. So far the experience is less than what I expected.

4.3
Verified Homeowner
Colorado Springs, on May 01, 2019

24 7 availability to staff

5.0
Verified Homeowner
Colorado Springs, on Apr 24, 2019

While we were building our home, we kept asking for the problems on the floor, stairway, and installed furniture. These problematic parts are now coming back even seriously and we definitely need aftercare on these problems.

3.6
Verified Homeowner
Colorado Springs, on Apr 11, 2019

The concerns that we brought to attention were addressed.

4.4
Verified Homeowner
Colorado Springs, on Apr 03, 2019

The quality of the home

4.3
Verified Homeowner
Colorado Springs, on Mar 20, 2019

They will come and help us out if we need it.

4.2
Verified Homeowner
Colorado Springs, on Feb 28, 2019

Our concerns were addressed adequately.

4.8
Verified Homeowner
Colorado Springs, on Feb 21, 2019

The follow through of problems.

4.8
Verified Homeowner
Colorado Springs, on Jan 08, 2019

I liked the whole buying process especially the design phase and the weekly follow ups while the house was built

3.7
Verified Homeowner
Colorado Springs, on Jan 06, 2019

The customer service team is good at hearing concerns/issues.

3.0
Verified Homeowner
Colorado Springs, on Dec 08, 2018

Quality and warranty services.

4.5
Verified Homeowner
Colorado Springs, on Nov 29, 2018

Our rep told us if he can’t see it from 6 feet away he won’t fix it, I really liked that.

3.0
Verified Homeowner
Colorado Springs, on Nov 19, 2018

The sales team Annie and Sean. They were great. It is the warranty team and quality of the home that has really let us down.

1.2
Verified Homeowner
Colorado Springs, on Sep 21, 2018

Prompt response

3.8
Verified Homeowner
Colorado Springs, on Sep 16, 2018

pleasant sales people and an outstanding construction super in John

2.5
Verified Homeowner
Colorado Springs, on Sep 15, 2018

number of floor plans available

4.3
Verified Homeowner
Colorado Springs, on Aug 31, 2018

Always available to answer my questions.

4.8
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, CO, on Sep 16, 2020

Our daughter and son-in-law recommended us, as they are Classic Homes homeowners within the Northfork Community. Their experience was wonderful, we loved their home. During our design studio appointments (which we came here from California to do) We were told how exciting it would be to experience the new studio and we would be one of the first clients! The first day was simply awful from the ongoing construction right outside the window AND the continuing construction inside the studio! We could not hear ourselves it was so loud. Second day same thing- Obviously the Design Studio should not have been opened for another 2 weeks. During our initial walkthrough, which was done via face-time with our daughter, son-in-law and the classic homes superintendent, we realized what a serious disappointment it was. There were so many problems, too numerous to mention here. We were shocked that a new house would be presented in such condition. Kitchen cabinets so poorly constructed they need to be redone. Paint on carpet, doors, sliders that won't open all the way due to wedges still in the track, cement on the vinyl wood flooring, splinters from the wood staircase in my hand, this list just goes on. And all the while we are told by the sales office how busy they are, so many homes being built. Unfortunately it shows. We have now been in our house for 3 days (Our house closed 8/27/20 - right on time for Classic Homes accounting!) We arrived on 9/13/20 to move in, we had hoped to set up an appointment with our superintendent to go over the still numerous issues. We have now been calling for 2 days in hopes of contacting him for a final walk-through. Finally the quality of construction is not what we see in our daughter's Classic home which she purchased 2 years ago. It is clear that Classic Homes can not keep up with their rapid growth, as their building/construction quality has clearly declined. Unfortunately we will not be recommending Classic Homes. Final Thought: Classic Homes has a wonderful product, the models are thoughtfully laid out and neighborhood is lovely. Clearly Classic Homes is pushing their construction crews too hard and too fast as a result the quality has suffered dramatically.

3.0
Verified Homeowner
Colorado Springs, CO, on Sep 14, 2020

Annie, Maureen and Shaun are great with regards to taking care of your needs from showing the home till handover. They served with absolute patience and in co-ordination. Kudos to the trio for their immense support. Even construction team was great in terms of communicating the overall construction progress.

4.8
Verified Homeowner
Colorado Springs, CO, on Sep 04, 2020

I think it was a pleasant and easy process.

4.9
Verified Homeowner
Colorado Springs, CO, on Aug 31, 2020

All home plans are good, although there are too many options to choose from. It would be nice if more things are made standard (for example 4' garage extension). If a buyer miss buying an option unknowingly, he may be unhappy later.

4.8
Verified Homeowner
Colorado Springs, CO, on Aug 07, 2020

Like - 1. Transparency in the process 2. Extremely helpful and accomodating team at the Classic North Fork office. 3. Timely updates and 4. Prompt response to the issue with incorrect plan measurements in our house. Timely planing and action. Dislike - Delays in some of the post-move-in tasks 1. Trash toters are not yet delivered, 2. Classic promised Smart Home package which is not delivered after a month 3. After repairs, quality of the finish is not same as a new house. Cleaning was not very satisfactory and the garage cleaning is still pending.

4.7
Verified Homeowner
Colorado Springs, CO, on Jul 05, 2020

My home coordinator referred me to PenTrust Mortgage as there was a closing cost advantage. I was super impressed from start to finish with both the Classic Team as well as the mortgage process. I have never had a real estate transaction go so smoothly...and I’ve been in banking for over 20 years.

5.0
Verified Homeowner
Colorado Springs, CO, on Jun 24, 2020

It was a wonderful experience.

5.0
Verified Homeowner
Colorado Springs, CO, on Jun 23, 2020

The weekly updates

3.7
Verified Homeowner
Colorado Springs, CO, on Jun 15, 2020

Going to the design studio.

4.7
Verified Homeowner
Colorado Springs, CO, on Jun 15, 2020

It was well organized. Classic did a good job keeping me informed.

5.0
Verified Homeowner
Colorado Springs, CO, on Jun 09, 2020

Great communication all along the way from the sales team, the superintendent and management.

5.0
Verified Homeowner
Colorado Springs, CO, on May 07, 2020

Robert Sandoval, who did our final walkthrough, was very friendly and thorough and was able to explain everything to us as well as answer any questions that we had.

5.0
Verified Homeowner
Colorado Springs, CO, on Apr 30, 2020

The design studio experience

4.4
Verified Homeowner
Colorado Springs, CO, on Apr 16, 2020

Everything went fast and smoothly

4.4
Verified Homeowner
Colorado Springs, CO, on Apr 08, 2020

Curtis, Annie, Marlene and Sean were amazing!!

5.0
Verified Homeowner
Colorado Springs, CO, on Apr 08, 2020

the meetings done during the process and the friendly staff of the sales office

4.4
Verified Homeowner
Colorado Springs, CO, on Mar 11, 2020

The communication

5.0
Verified Homeowner
Colorado Springs, CO, on Feb 10, 2020

Seeing the progress from start to finish

4.2
Verified Homeowner
Colorado Springs, CO, on Dec 10, 2019

I enjoyed the seamless process from start to finish with the sales team, to the design studio, to the construction community builders.

4.8
Verified Homeowner
Colorado Springs, CO, on Nov 26, 2019

Design, lay out and function of the building

4.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, on Aug 19, 2020

Great customer service !

5.0
Verified Homeowner
Colorado Springs, on Aug 13, 2020

They fixed everything asap

4.4
Verified Homeowner
Colorado Springs, on Aug 04, 2020

Good Response time. Especially Stan Horton has been very responsive.

5.0
Verified Homeowner
Colorado Springs, on Jun 27, 2020

All our the warranty people I have delt with are very good

4.5
Verified Homeowner
Colorado Springs, on Apr 07, 2020

Issues that have come up have been remedied in a timely and professional way.

5.0
Verified Homeowner
Colorado Springs, on Feb 21, 2020

Trades that came to our home on the scheduled day for our warranty work to be done were great!

3.8
Verified Homeowner
Colorado Springs, on Dec 19, 2019

I like that there is a warranty service available but unfortunately we have not had the best experience

2.4
Verified Homeowner
Colorado Springs, on Dec 19, 2019

Quick response to solve problems

5.0
Verified Homeowner
Colorado Springs, on Nov 22, 2019

Promptness of fixes

5.0
Verified Homeowner
Colorado Springs, on Nov 08, 2019

Responsiveness and professionalism

5.0
Verified Homeowner
Colorado Springs, on Sep 10, 2019

I had a leaking faucet in downstairs bathroom, this caused mold in cabinets and wall. It was taken care of by Robert immediately and done very well.

5.0
Verified Homeowner
Colorado Springs, on Jul 04, 2019

All issues are being addressed in a timely manner.

5.0
Verified Homeowner
Colorado Springs, on Jun 27, 2019

The initial visits and handling the adjustment in shower water temperature.

3.0
Verified Homeowner
Colorado Springs, on Jun 03, 2019

My first experience was I had a garage door opener installed that is a quiet drive only to find out this voided my warranty on the garage door, so that is not good. My next two issues are submitted online and the website says 4-6 weeks before someone can come here. So far the experience is less than what I expected.

4.3
Verified Homeowner
Colorado Springs, on May 01, 2019

24 7 availability to staff

5.0
Verified Homeowner
Colorado Springs, on Apr 11, 2019

The concerns that we brought to attention were addressed.

4.4
Verified Homeowner
Colorado Springs, on Mar 20, 2019

They will come and help us out if we need it.

4.2
Verified Homeowner
Colorado Springs, on Feb 28, 2019

Our concerns were addressed adequately.

4.8
Verified Homeowner
Colorado Springs, on Nov 29, 2018

Our rep told us if he can’t see it from 6 feet away he won’t fix it, I really liked that.

3.0
Verified Homeowner
Colorado Springs, on Sep 21, 2018

Prompt response

3.8
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, on Sep 07, 2020

Loved working with the sales staff. The contractors and subs were awesome. Things got fixed right away. We are enjoying our new house and the North Fork neighborhood is great.

4.9
Verified Homeowner
Colorado Springs, on May 30, 2020

Sean, Annie, and Maureen in the sales center were very helpful. The design studio was a great experience.

2.8
Verified Homeowner
Colorado Springs, on May 11, 2020

The staff were friendly and very helpful. They took care of any problems right away.

4.0
Verified Homeowner
Colorado Springs, on Apr 07, 2020

Friendliness of all staff members. Quality of the build itself, and the warranty service.

5.0
Verified Homeowner
Colorado Springs, on Dec 05, 2019

Overall experience with classic has been great so far. Customer support is really nice.

4.3
Verified Homeowner
Colorado Springs, on Nov 25, 2019

Stacey in the design studio was great. She was so patient, and really seemed to tell us honestly when an offered upgrade wasn't worth it.

3.5
Verified Homeowner
Colorado Springs, on Oct 01, 2019

Prompt responses

4.7
Verified Homeowner
Colorado Springs, on Sep 03, 2019

The home was finished on time. Annie and Sean were wonderful to work with.

3.2
Verified Homeowner
Colorado Springs, on Aug 05, 2019

The structure and process was explained so we knew what was coming up next. No real surprises.

4.5
Verified Homeowner
Colorado Springs, on Jun 27, 2019

I loved the entire building process and the final product.

4.3
Verified Homeowner
Colorado Springs, on Apr 24, 2019

While we were building our home, we kept asking for the problems on the floor, stairway, and installed furniture. These problematic parts are now coming back even seriously and we definitely need aftercare on these problems.

3.6
Verified Homeowner
Colorado Springs, on Apr 03, 2019

The quality of the home

4.3
Verified Homeowner
Colorado Springs, on Feb 21, 2019

The follow through of problems.

4.8
Verified Homeowner
Colorado Springs, on Jan 08, 2019

I liked the whole buying process especially the design phase and the weekly follow ups while the house was built

3.7
Verified Homeowner
Colorado Springs, on Jan 06, 2019

The customer service team is good at hearing concerns/issues.

3.0
Verified Homeowner
Colorado Springs, on Dec 08, 2018

Quality and warranty services.

4.5
Verified Homeowner
Colorado Springs, on Nov 19, 2018

The sales team Annie and Sean. They were great. It is the warranty team and quality of the home that has really let us down.

1.2
Verified Homeowner
Colorado Springs, on Sep 16, 2018

pleasant sales people and an outstanding construction super in John

2.5
Verified Homeowner
Colorado Springs, on Sep 15, 2018

number of floor plans available

4.3
Verified Homeowner
Colorado Springs, on Aug 31, 2018

Always available to answer my questions.

4.8
Verified Homeowner