Overall Satisfaction
Community Profile
MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Colorado Springs, on Oct 08, 2019
Picking out our design elements for our house in the design studio was a stand out moment of the buying experience. Also, the final walk throughs were also a very positive experience.
Colorado Springs, on Oct 06, 2019
Keeping us informed of the building process...phone calls once a week, pictures once a week. This was helpful.
Colorado Springs, on Sep 10, 2019
I had a leaking faucet in downstairs bathroom, this caused mold in cabinets and wall. It was taken care of by Robert immediately and done very well.
Colorado Springs, on Sep 03, 2019
The home was finished on time. Annie and Sean were wonderful to work with.
Colorado Springs, on Aug 29, 2019
Annie and Sean were extremely great with emailing us updates and pictures they were always on top of everything and available at all times.
Colorado Springs, on Aug 26, 2019
The difference features and choice in design and layout
Colorado Springs, on Aug 10, 2019
Ability to work long distance with staff. Annie and Sean sent progress pictures of home being built which were greatly appreciate. Jon and Manny kept us up to date with weekly briefings on status of construction.
Colorado Springs, on Aug 05, 2019
The structure and process was explained so we knew what was coming up next. No real surprises.
Colorado Springs, on Jul 22, 2019
Constant communication from the entire team
Colorado Springs, on Jul 11, 2019
The information given at every step, and help from everyone involved.
Colorado Springs, on Jul 04, 2019
All issues are being addressed in a timely manner.
Colorado Springs, on Jun 27, 2019
The initial visits and handling the adjustment in shower water temperature.
Colorado Springs, on Jun 27, 2019
I loved the entire building process and the final product.
Colorado Springs, on Jun 03, 2019
My first experience was I had a garage door opener installed that is a quiet drive only to find out this voided my warranty on the garage door, so that is not good. My next two issues are submitted online and the website says 4-6 weeks before someone can come here. So far the experience is less than what I expected.
Colorado Springs, on May 26, 2019
I loved that they stuck to the original timeline they gave us and sent us weekly pictures of the progress.
Colorado Springs, on May 07, 2019
I have not been contacted by anyone about problems I have noted and called about.
Colorado Springs, on May 05, 2019
Classic does respond to warrantee needs. However on the most obvious of stuff such as a towel rack they do not provide it
Colorado Springs, on Apr 29, 2019
The people we had to deal with were so nice and walked us through the process. They understood that this was not our expertise.
Colorado Springs, on Apr 24, 2019
While we were building our home, we kept asking for the problems on the floor, stairway, and installed furniture. These problematic parts are now coming back even seriously and we definitely need aftercare on these problems.
Colorado Springs, on Apr 11, 2019
The concerns that we brought to attention were addressed.
Colorado Springs, on Mar 20, 2019
They will come and help us out if we need it.
Colorado Springs, on Mar 13, 2019
The communication with Annie, Sean and Jon.
Colorado Springs, on Mar 10, 2019
Best service experience was from Sales.They were overall very helpful and went the extra mile
Colorado Springs, on Mar 10, 2019
the entire process was very smooth and the sales staff was extremely friendly and helpful
Colorado Springs, on Mar 08, 2019
Once we completed the VA Loan paperwork and requirements, the actual building of the home went well. I believe the home was even ready ahead of schedule. Thank you.
Colorado Springs, on Feb 09, 2019
The staff were friendly, knowledgeable and very communicative through the entire process. They were always attentive to our needs and quickly resolved issues.
Colorado Springs, on Jan 17, 2019
Being able to see the house through the whole building process, I like how Annie and Shawn were very friendly and sent us pictures weekly. I also like how the were honest and upfront with their mistake(forgetting our 4 ft extension on our garage). The compensated fairly for the mistakes.
Colorado Springs, on Jan 10, 2019
Being able to meet with them throughout the building process: planning, scheduling, site visits, walk through, etc.
Colorado Springs, on Jan 08, 2019
I liked the whole buying process especially the design phase and the weekly follow ups while the house was built
Colorado Springs, on Jan 06, 2019
The customer service team is good at hearing concerns/issues.
Colorado Springs, on Nov 30, 2018
Overall quality okay. Finish work terrible. Still needed to be repainted on the inside. We complained but nothing was done. Everyone who comes to our house notices the crappy paint job. Still some items not correct.
Colorado Springs, on Nov 29, 2018
Our rep told us if he can’t see it from 6 feet away he won’t fix it, I really liked that.
Colorado Springs, on Nov 27, 2018
The house was built to our specifications. Any issues were resloved to our satisfaction.
Colorado Springs, on Nov 19, 2018
The sales team Annie and Sean. They were great. It is the warranty team and quality of the home that has really let us down.
Colorado Springs, on Sep 16, 2018
pleasant sales people and an outstanding construction super in John
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Colorado Springs, on Oct 08, 2019
Picking out our design elements for our house in the design studio was a stand out moment of the buying experience. Also, the final walk throughs were also a very positive experience.
Colorado Springs, on Oct 06, 2019
Keeping us informed of the building process...phone calls once a week, pictures once a week. This was helpful.
Colorado Springs, on Aug 29, 2019
Annie and Sean were extremely great with emailing us updates and pictures they were always on top of everything and available at all times.
Colorado Springs, on Aug 10, 2019
Ability to work long distance with staff. Annie and Sean sent progress pictures of home being built which were greatly appreciate. Jon and Manny kept us up to date with weekly briefings on status of construction.
Colorado Springs, on Jul 22, 2019
Constant communication from the entire team
Colorado Springs, on Jul 11, 2019
The information given at every step, and help from everyone involved.
Colorado Springs, on May 26, 2019
I loved that they stuck to the original timeline they gave us and sent us weekly pictures of the progress.
Colorado Springs, on Apr 29, 2019
The people we had to deal with were so nice and walked us through the process. They understood that this was not our expertise.
Colorado Springs, on Mar 13, 2019
The communication with Annie, Sean and Jon.
Colorado Springs, on Mar 10, 2019
Best service experience was from Sales.They were overall very helpful and went the extra mile
Colorado Springs, on Mar 10, 2019
the entire process was very smooth and the sales staff was extremely friendly and helpful
Colorado Springs, on Mar 08, 2019
Once we completed the VA Loan paperwork and requirements, the actual building of the home went well. I believe the home was even ready ahead of schedule. Thank you.
Colorado Springs, on Feb 09, 2019
The staff were friendly, knowledgeable and very communicative through the entire process. They were always attentive to our needs and quickly resolved issues.
Colorado Springs, on Jan 17, 2019
Being able to see the house through the whole building process, I like how Annie and Shawn were very friendly and sent us pictures weekly. I also like how the were honest and upfront with their mistake(forgetting our 4 ft extension on our garage). The compensated fairly for the mistakes.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Colorado Springs, on Sep 10, 2019
I had a leaking faucet in downstairs bathroom, this caused mold in cabinets and wall. It was taken care of by Robert immediately and done very well.
Colorado Springs, on Jul 04, 2019
All issues are being addressed in a timely manner.
Colorado Springs, on Jun 27, 2019
The initial visits and handling the adjustment in shower water temperature.
Colorado Springs, on Jun 03, 2019
My first experience was I had a garage door opener installed that is a quiet drive only to find out this voided my warranty on the garage door, so that is not good. My next two issues are submitted online and the website says 4-6 weeks before someone can come here. So far the experience is less than what I expected.
Colorado Springs, on May 07, 2019
I have not been contacted by anyone about problems I have noted and called about.
Colorado Springs, on May 05, 2019
Classic does respond to warrantee needs. However on the most obvious of stuff such as a towel rack they do not provide it
Colorado Springs, on Apr 11, 2019
The concerns that we brought to attention were addressed.
Colorado Springs, on Mar 20, 2019
They will come and help us out if we need it.
Colorado Springs, on Nov 29, 2018
Our rep told us if he can’t see it from 6 feet away he won’t fix it, I really liked that.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Colorado Springs, on Sep 03, 2019
The home was finished on time. Annie and Sean were wonderful to work with.
Colorado Springs, on Aug 26, 2019
The difference features and choice in design and layout
Colorado Springs, on Aug 05, 2019
The structure and process was explained so we knew what was coming up next. No real surprises.
Colorado Springs, on Jun 27, 2019
I loved the entire building process and the final product.
Colorado Springs, on Apr 24, 2019
While we were building our home, we kept asking for the problems on the floor, stairway, and installed furniture. These problematic parts are now coming back even seriously and we definitely need aftercare on these problems.
Colorado Springs, on Jan 10, 2019
Being able to meet with them throughout the building process: planning, scheduling, site visits, walk through, etc.
Colorado Springs, on Jan 08, 2019
I liked the whole buying process especially the design phase and the weekly follow ups while the house was built
Colorado Springs, on Jan 06, 2019
The customer service team is good at hearing concerns/issues.
Colorado Springs, on Nov 30, 2018
Overall quality okay. Finish work terrible. Still needed to be repainted on the inside. We complained but nothing was done. Everyone who comes to our house notices the crappy paint job. Still some items not correct.
Colorado Springs, on Nov 27, 2018
The house was built to our specifications. Any issues were resloved to our satisfaction.
Colorado Springs, on Nov 19, 2018
The sales team Annie and Sean. They were great. It is the warranty team and quality of the home that has really let us down.
Colorado Springs, on Sep 16, 2018
pleasant sales people and an outstanding construction super in John