Overall Satisfaction
Community Profile
MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, on Jan 05, 2022
Every Classic rep we've dealt with seems to enjoy what they do and the experiences we've had with each of them has always been positive - this goes for the entire process (Tina/Christian and Jamie on the front end, Liz and Stan for warranty). It feels like Classic actually cares about the customer.
Colorado Springs, on Dec 14, 2021
The only disappointment is with the Grading Plan and Drainage reports filed with the city. They understate the storm water run off in the development after building, hardscape and landscape is completed. My lot is subject to excessive storm water run off and I was forced to spend $10,000 to direct the flow. I have an opinion from a water engineer that the 'Basin Runoff Coefficient Summary' used a 'weighted' factor that underestimated the storm water runoff. I am preparing a letter to the city questioning the accuracy of the Drainage Report. I have spoken to Mr. Richardson in the past and Classic Homes states that my situation is normal and usual 'lot to lot' flow. I disagree and consider Classic Homes responsible to provide a buildable lot that can be used without significant structures to control storm water drainage.
Colorado Springs, on Sep 02, 2022
I currently have a service request in about a broken rail on the property line fence that has not been addressed. We will see how this service request goes. Everything else Classic Homes has done as far as service request has been great. I wish some of the finishing in the garage was done better and in the mechanical closet upstairs. Seems like they where rushed and not to much care was taken with those things. Some fishing in the home as well but for the most part we are ok.
Colorado Springs, CO, on Sep 24, 2022
From the pleasant non-pushy greeting from Tina and Diane, to signing the contract, to Jessica at Design, Jaime & the Entire Classic Homes Team were patient, positive and friendly.
Colorado Springs, on Nov 23, 2021
I love my home! Your staff has quickly addressed any warranty issues.
Colorado Springs, on Sep 01, 2022
We feel like Classic is determined to make sure everything is right.
Colorado Springs, CO, on Sep 09, 2022
The communication from the entire Classic team.
Colorado Springs, on Sep 26, 2021
Lack of knowledge from design studio, for example, they didn’t mention there is no back splash in the bathrooms unless we ask for it. Disappointed about the inconsistencies between homes, for example, the neighbors got a pot filler on an external wall but we were told classic doesn’t do that.
Colorado Springs, CO, on Aug 11, 2022
There was a fan shroud missing on the roof, consequently a TON of water came in for a few big rain days...
Colorado Springs, on Aug 16, 2022
I do not like the fact that and the foundation was poured too deep and a foot of concrete was then added after the fact which also led to the depth of the window wells and less sunlight for a home I purchased to be garden level. Also, a window on the plans was omitted from the foundation forms and had to be cut into the finished foundation concrete after review from an engineer. Pour quality of The outside lights, which are made of a flimsy metal or plastic. I did not appreciate that a simple change in 1 kitchen cabinet from a double door with shelves to 2 drawers was such a hassle and expensive. Ridiculous. I do not appreciate the crack in the basement floor, whether or not is a structural problem, is not okay. I did like the sales office staff.
Colorado Springs, on Sep 21, 2021
I do like the quality of our home. one major item that still has not been resolved and has been pushed off is the stain on our front patio. We were told multiple times to wait and see if the stain disappears, it has not not.
Colorado Springs, CO, on Jul 27, 2022
We appreciated the photos and weekly updates, we would have liked to have photos before our weekly phone call so that we could have talked about the most recent updates.
Colorado Springs, on Aug 10, 2022
Always very prompt service and attention to detail.
Colorado Springs, on Jul 10, 2021
Appreciated the whole process including the follow up after we moved in
Colorado Springs, on Jul 17, 2022
We have always had good experiences with all the Classic Homes representatives we have spoken with. We are very pleased with our home.
Colorado Springs, CO, on Jul 19, 2022
Everyone we worked with, from the sales team, to the Design Center, to the construction team were professional, knowledgable and caring throughout the process.
Colorado Springs, on Jun 16, 2021
I liked how responsive they were, the salesman were amazing! you can tell they were well trained and are treated well.
Colorado Springs, on Jul 13, 2022
Warranty experience has been great so far! We've had two different claims and they've come out really quick to address all the issues
Colorado Springs, CO, on Jul 18, 2022
We are not in the home yet, so I don't feel I can give a 10 until all punch list items are completed, but the house looks great and our sales team was amazing.
Colorado Springs, on May 10, 2021
Great construction supervisor and sales team!
Colorado Springs, on Jul 06, 2022
Everything has been wonderful, Classic is the best! The one issue we are still fighting is the water issue with mud coming down the hill into our landscaping. But I know Classic is doing everything they can to address this, so I am very thankful for that! Thank you, Classic Homes!!
Colorado Springs, CO, on Jul 10, 2022
Everything! The weekly updates by Justin and Markus were very helpful. The classic homes office was always available to answer questions. Thank you all.
Colorado Springs, on May 09, 2021
We liked the level of information flow, the weekly updates to building progress, and the many choices in the design studio.
Colorado Springs, CO, on Jun 19, 2022
Sales people and Justin were very responsive.
Colorado Springs, on Jun 26, 2022
Warranty team was proactive. Gutters leak, but hard to test with no rain
Colorado Springs, on May 07, 2021
I really appreciated the constant communication. I was living out of state during the building of our home so the constant communication put us at ease.
Colorado Springs, on Jun 21, 2022
Slow to take action. Warranty rep “means” well but often is either unresponsive or very slow to take action
Colorado Springs, CO, on Jun 08, 2022
We were pleased with the overall process from sales to walk through. Classic does a great job communicating and we never felt like we were in the dark.
Colorado Springs, on Jun 20, 2022
Initially very engaged but has fallen off with one item left to go. I recently had to reach out to follow up and waiting on a response.
Colorado Springs, on Jan 22, 2021
Many things were not set properly. Cracked kitchen back and misaligned batheoom doors.
Colorado Springs, CO, on May 03, 2022
Classic made the process easy and stepped us through it. It was just a very long process due to the current supply chain and labor market issues. Classic kept us informed about what was going on the entire time and help with expectations about how long the process would take.
Colorado Springs, on May 26, 2022
I feel the warranty experience so far has been lacking. Sometimes the responses back in regards to issues or items coming up, seem very short and always assuming the home owner is in the wrong. I havent really loved the tone so far that we have received from our warranty people via email.
Colorado Springs, CO, on Apr 29, 2022
Just how long it took and I understand it is supply issues. Love the home and everyone we worked with was stellar.
Colorado Springs, on May 21, 2022
Everyone from sales (Tina) to construction (Marcus) and any warranty issues were handled with timely and caring response. E Xcel lent customer service and an unbelievable team y’all have!
Colorado Springs, on Aug 14, 2020
Our experience with classic homes during our purchasing and designing period was awesome. The team members who helped us through the process were very helpful and answered questions to this day. The down side to this experience is some things were not offered to us (that we know of) we thought we had a window that was not baseline, we wish we knew where the water XXXXX kets would end up, we did not get a door for our garage (a door on a hinge), would like to have known what would not be finished once the house was complete (could have had this done) , Had outlets installed on the house but they are so high off the ground that I will never use them. Just nice to knows would have been good and possible suggested items to think about.
Colorado Springs, on Mar 23, 2022
Timely, Responsive, Personable, and Followup.
Colorado Springs, CO, on Apr 19, 2022
It was a great process all the way through. The only bummer is that our double oven wasn't installed before closing, but I know that's an industry thing and not Classic Homes fault
Colorado Springs, on Jul 06, 2020
Great design team. Satisfied with option selections. Had some setbacks so we had to wait about 2 months to close and move in to our house. Had some minor repairs to do afterwards, but service team corrected all of the problems.
Colorado Springs, on Jan 26, 2022
I love the as soon as I put in a request (which isn’t often) it’s either taken care of immediately or I get an email letting me know when it will be taken care of.
Colorado Springs, CO, on Apr 17, 2022
I loved the builder and staff. After living here for a week I have noticed that some of the workers did a poor job: few of my cabinet doors close automatically. The wall to wall carpet was dirty in one place and in some rooms the carpet does not meet the threshold at the door. I love my new home and am grateful to Jamie and the sales staff - ever so helpful.
Colorado Springs, on Jan 22, 2022
Back order of replacement garage door panel been waiting on since August and currently no ETA.
Colorado Springs, CO, on Apr 17, 2022
Staff (Tina and Jamie) are great to work with. They try to make their buyers happy, and are very friendly and approachable. They also respond very quickly to questions or concerns even after hours (Tina).
Colorado Springs, on May 19, 2020
Love my home layout and design. The best would be all Classic employees that played a role in my home build; they are all wonderful, caring individuals!
Colorado Springs, on Jan 18, 2022
Classic homes has a fantastic customer service staff. Any new issues I had with the home they were quick to respond and always very helpful.
Colorado Springs, CO, on Apr 13, 2022
I liked that classic is one of the better builders in the Springs. I really like that the supervisor, foreman or whatever his position is stuck with us through the whole process. Justin was amazing and made me feel really comfortable with the building process. I would definitely work with him again. There is much bad I can say about the purchase experience. Christian was also amazing and would work with him again.
Colorado Springs, on Apr 28, 2020
The sales experience was fantastic with Tina. Very responsive and helpful. The walk through and punch-list checks were also very thorough. The whole process instilled confidence every step of the way.
Colorado Springs, on Jan 10, 2022
Items were repaired or fixed in a timely manner but some grout in bathroom couldn’t be filled in. Still waiting for new refrigerator door.
Colorado Springs, CO, on Apr 10, 2022
Everyone at Classic kept us informed through the entire process. The 'over' communication was welcomed. The only issue that we had was with a lack of communication prior to install day from Homerun Elec.
Colorado Springs, on Dec 31, 2019
All of the people we dealt with through Classic were professional and helpful.
Colorado Springs, on Oct 29, 2021
They have made sure everything has been up to our expectations
Colorado Springs, CO, on Apr 09, 2022
We appreciated how friendly and accessible everyone was from the start. We enjoyed the process of choosing all the important items that make the house ours.
Colorado Springs, on Aug 02, 2019
The building of the home it was fast and efficient.
Colorado Springs, on Oct 12, 2021
The over quality of the house like paint, nails, fixture are not that up to the standard.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, CO, on Sep 24, 2022
From the pleasant non-pushy greeting from Tina and Diane, to signing the contract, to Jessica at Design, Jaime & the Entire Classic Homes Team were patient, positive and friendly.
Colorado Springs, CO, on Sep 09, 2022
The communication from the entire Classic team.
Colorado Springs, CO, on Aug 11, 2022
There was a fan shroud missing on the roof, consequently a TON of water came in for a few big rain days...
Colorado Springs, CO, on Jul 27, 2022
We appreciated the photos and weekly updates, we would have liked to have photos before our weekly phone call so that we could have talked about the most recent updates.
Colorado Springs, CO, on Jul 19, 2022
Everyone we worked with, from the sales team, to the Design Center, to the construction team were professional, knowledgable and caring throughout the process.
Colorado Springs, CO, on Jul 18, 2022
We are not in the home yet, so I don't feel I can give a 10 until all punch list items are completed, but the house looks great and our sales team was amazing.
Colorado Springs, CO, on Jul 10, 2022
Everything! The weekly updates by Justin and Markus were very helpful. The classic homes office was always available to answer questions. Thank you all.
Colorado Springs, CO, on Jun 19, 2022
Sales people and Justin were very responsive.
Colorado Springs, CO, on Jun 08, 2022
We were pleased with the overall process from sales to walk through. Classic does a great job communicating and we never felt like we were in the dark.
Colorado Springs, CO, on May 03, 2022
Classic made the process easy and stepped us through it. It was just a very long process due to the current supply chain and labor market issues. Classic kept us informed about what was going on the entire time and help with expectations about how long the process would take.
Colorado Springs, CO, on Apr 29, 2022
Just how long it took and I understand it is supply issues. Love the home and everyone we worked with was stellar.
Colorado Springs, CO, on Apr 19, 2022
It was a great process all the way through. The only bummer is that our double oven wasn't installed before closing, but I know that's an industry thing and not Classic Homes fault
Colorado Springs, CO, on Apr 17, 2022
I loved the builder and staff. After living here for a week I have noticed that some of the workers did a poor job: few of my cabinet doors close automatically. The wall to wall carpet was dirty in one place and in some rooms the carpet does not meet the threshold at the door. I love my new home and am grateful to Jamie and the sales staff - ever so helpful.
Colorado Springs, CO, on Apr 17, 2022
Staff (Tina and Jamie) are great to work with. They try to make their buyers happy, and are very friendly and approachable. They also respond very quickly to questions or concerns even after hours (Tina).
Colorado Springs, CO, on Apr 13, 2022
I liked that classic is one of the better builders in the Springs. I really like that the supervisor, foreman or whatever his position is stuck with us through the whole process. Justin was amazing and made me feel really comfortable with the building process. I would definitely work with him again. There is much bad I can say about the purchase experience. Christian was also amazing and would work with him again.
Colorado Springs, CO, on Apr 10, 2022
Everyone at Classic kept us informed through the entire process. The 'over' communication was welcomed. The only issue that we had was with a lack of communication prior to install day from Homerun Elec.
Colorado Springs, CO, on Apr 09, 2022
We appreciated how friendly and accessible everyone was from the start. We enjoyed the process of choosing all the important items that make the house ours.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, on Sep 02, 2022
I currently have a service request in about a broken rail on the property line fence that has not been addressed. We will see how this service request goes. Everything else Classic Homes has done as far as service request has been great. I wish some of the finishing in the garage was done better and in the mechanical closet upstairs. Seems like they where rushed and not to much care was taken with those things. Some fishing in the home as well but for the most part we are ok.
Colorado Springs, on Sep 01, 2022
We feel like Classic is determined to make sure everything is right.
Colorado Springs, on Aug 16, 2022
I do not like the fact that and the foundation was poured too deep and a foot of concrete was then added after the fact which also led to the depth of the window wells and less sunlight for a home I purchased to be garden level. Also, a window on the plans was omitted from the foundation forms and had to be cut into the finished foundation concrete after review from an engineer. Pour quality of The outside lights, which are made of a flimsy metal or plastic. I did not appreciate that a simple change in 1 kitchen cabinet from a double door with shelves to 2 drawers was such a hassle and expensive. Ridiculous. I do not appreciate the crack in the basement floor, whether or not is a structural problem, is not okay. I did like the sales office staff.
Colorado Springs, on Aug 10, 2022
Always very prompt service and attention to detail.
Colorado Springs, on Jul 17, 2022
We have always had good experiences with all the Classic Homes representatives we have spoken with. We are very pleased with our home.
Colorado Springs, on Jul 13, 2022
Warranty experience has been great so far! We've had two different claims and they've come out really quick to address all the issues
Colorado Springs, on Jul 06, 2022
Everything has been wonderful, Classic is the best! The one issue we are still fighting is the water issue with mud coming down the hill into our landscaping. But I know Classic is doing everything they can to address this, so I am very thankful for that! Thank you, Classic Homes!!
Colorado Springs, on Jun 26, 2022
Warranty team was proactive. Gutters leak, but hard to test with no rain
Colorado Springs, on Jun 21, 2022
Slow to take action. Warranty rep “means” well but often is either unresponsive or very slow to take action
Colorado Springs, on Jun 20, 2022
Initially very engaged but has fallen off with one item left to go. I recently had to reach out to follow up and waiting on a response.
Colorado Springs, on May 26, 2022
I feel the warranty experience so far has been lacking. Sometimes the responses back in regards to issues or items coming up, seem very short and always assuming the home owner is in the wrong. I havent really loved the tone so far that we have received from our warranty people via email.
Colorado Springs, on May 21, 2022
Everyone from sales (Tina) to construction (Marcus) and any warranty issues were handled with timely and caring response. E Xcel lent customer service and an unbelievable team y’all have!
Colorado Springs, on Mar 23, 2022
Timely, Responsive, Personable, and Followup.
Colorado Springs, on Jan 26, 2022
I love the as soon as I put in a request (which isn’t often) it’s either taken care of immediately or I get an email letting me know when it will be taken care of.
Colorado Springs, on Jan 22, 2022
Back order of replacement garage door panel been waiting on since August and currently no ETA.
Colorado Springs, on Jan 18, 2022
Classic homes has a fantastic customer service staff. Any new issues I had with the home they were quick to respond and always very helpful.
Colorado Springs, on Jan 10, 2022
Items were repaired or fixed in a timely manner but some grout in bathroom couldn’t be filled in. Still waiting for new refrigerator door.
Colorado Springs, on Oct 29, 2021
They have made sure everything has been up to our expectations
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, on Jan 05, 2022
Every Classic rep we've dealt with seems to enjoy what they do and the experiences we've had with each of them has always been positive - this goes for the entire process (Tina/Christian and Jamie on the front end, Liz and Stan for warranty). It feels like Classic actually cares about the customer.
Colorado Springs, on Dec 14, 2021
The only disappointment is with the Grading Plan and Drainage reports filed with the city. They understate the storm water run off in the development after building, hardscape and landscape is completed. My lot is subject to excessive storm water run off and I was forced to spend $10,000 to direct the flow. I have an opinion from a water engineer that the 'Basin Runoff Coefficient Summary' used a 'weighted' factor that underestimated the storm water runoff. I am preparing a letter to the city questioning the accuracy of the Drainage Report. I have spoken to Mr. Richardson in the past and Classic Homes states that my situation is normal and usual 'lot to lot' flow. I disagree and consider Classic Homes responsible to provide a buildable lot that can be used without significant structures to control storm water drainage.
Colorado Springs, on Nov 23, 2021
I love my home! Your staff has quickly addressed any warranty issues.
Colorado Springs, on Sep 26, 2021
Lack of knowledge from design studio, for example, they didn’t mention there is no back splash in the bathrooms unless we ask for it. Disappointed about the inconsistencies between homes, for example, the neighbors got a pot filler on an external wall but we were told classic doesn’t do that.
Colorado Springs, on Sep 21, 2021
I do like the quality of our home. one major item that still has not been resolved and has been pushed off is the stain on our front patio. We were told multiple times to wait and see if the stain disappears, it has not not.
Colorado Springs, on Jul 10, 2021
Appreciated the whole process including the follow up after we moved in
Colorado Springs, on Jun 16, 2021
I liked how responsive they were, the salesman were amazing! you can tell they were well trained and are treated well.
Colorado Springs, on May 10, 2021
Great construction supervisor and sales team!
Colorado Springs, on May 09, 2021
We liked the level of information flow, the weekly updates to building progress, and the many choices in the design studio.
Colorado Springs, on May 07, 2021
I really appreciated the constant communication. I was living out of state during the building of our home so the constant communication put us at ease.
Colorado Springs, on Jan 22, 2021
Many things were not set properly. Cracked kitchen back and misaligned batheoom doors.
Colorado Springs, on Aug 14, 2020
Our experience with classic homes during our purchasing and designing period was awesome. The team members who helped us through the process were very helpful and answered questions to this day. The down side to this experience is some things were not offered to us (that we know of) we thought we had a window that was not baseline, we wish we knew where the water XXXXX kets would end up, we did not get a door for our garage (a door on a hinge), would like to have known what would not be finished once the house was complete (could have had this done) , Had outlets installed on the house but they are so high off the ground that I will never use them. Just nice to knows would have been good and possible suggested items to think about.
Colorado Springs, on Jul 06, 2020
Great design team. Satisfied with option selections. Had some setbacks so we had to wait about 2 months to close and move in to our house. Had some minor repairs to do afterwards, but service team corrected all of the problems.
Colorado Springs, on May 19, 2020
Love my home layout and design. The best would be all Classic employees that played a role in my home build; they are all wonderful, caring individuals!
Colorado Springs, on Apr 28, 2020
The sales experience was fantastic with Tina. Very responsive and helpful. The walk through and punch-list checks were also very thorough. The whole process instilled confidence every step of the way.
Colorado Springs, on Dec 31, 2019
All of the people we dealt with through Classic were professional and helpful.