Top Homebuilder Ratings & Reviews

Classic Homes

Flying Horse

137 Homeowner Reviews Completed May 2018 - Nov 19

Overall Satisfaction

4.6
Customers' overall satisfaction
4.6
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Satisfaction

4.7

Purchase Experience

4.9

Home Personalization Experience

4.7

Lender Experience

4.6

Construction Experience

4.7

Customer Care Experience

4.8

Home Readiness

4.7

Installation & Workmanship

4.7

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All

Colorado Springs, on Oct 13, 2019

We loved the project supervisor, Matt Foster. He was very attentive to our concerns and professional. He was proactive and went above and beyond in his service to us and our home. Also, the sales office was amazing. Very positive, always responsive and helpful -- Hayden, Tina, Diane and Christian

5.0
Verified Homeowner
Colorado Springs, on Oct 05, 2019

Service provided by all involved was fantastic

4.9
Verified Homeowner
Colorado Springs, on Oct 03, 2019

Very attentive, reliable, & care about the HOME our family lived in. Never treated it like a house to take care of in his job, care about the home for our family

5.0
Verified Homeowner
Colorado Springs, on Sep 20, 2019

Flexibility in last minute changes which made a big difference to us. The ability to take care of our walk through corrections/repairs.

4.9
Verified Homeowner
Colorado Springs, on Aug 16, 2019

The sales team (Tina, Diane and Christian) and foreman (Jamie) were fantastic to deal with. During the walkthrough, Jamie marked things needing to be fixed prior to closing, without us even having to say anything. Not once during contract or build did we ever feel uneasy about our purchase decision. The sales team was always there to answer questions and never made us feel bad about asking anything. This was our 3rd home we built, but the first in 20+ years. We expected little things to go wrong and they did, but the team fixed them w/o issue. Stacey at the design studio was also awesome and while we blew our budget, it was on stuff we wanted, never on being pushed into buying more than we needed. Her guidance allowed us to have a completely kick XXXXX home.

4.8
Verified Homeowner
Colorado Springs, on Aug 08, 2019

Everyone we came across in the building process was very responsive and professional.

5.0
Verified Homeowner
Colorado Springs, on Aug 08, 2019

The entire team, from the sales team (Tina, Diane, Hayden, and Christan) to the build team, they worked hard to get everything done well and on time. Even though the build was delayed a month due to City utilities not able to connect, they communicated the whole process very well. Loved the team and they truly seemed to care and be as excited as we were for our new home

4.8
Verified Homeowner
Colorado Springs, on Aug 08, 2019

The entire Flying Horse team (Hayden, Diane, Tina, Christian, Jamie) were all wonderful to work with! They provided me with updates weekly, when my home started construction, and addressed all my questions and concerns. Going to the house every week and seeing the finishes coming together was the most exciting part of the home building process. Working with the Flying Horse team was the best part of my experience!

5.0
Verified Homeowner
Colorado Springs, on Aug 02, 2019

The building of the home it was fast and efficient.

3.1
Verified Homeowner
Colorado Springs, on Jul 31, 2019

Everyone was incredibly warm and lovely to work with.

4.0
Verified Homeowner
Colorado Springs, on Jul 22, 2019

Flexibility and Communication

4.5
Verified Homeowner
Colorado Springs, on Jul 07, 2019

Kept us updated with the construction process.

4.0
Verified Homeowner
Colorado Springs, on Jul 03, 2019

The response overall were caring. Even though I had to ask a few times, they did follow through with satisfying my requests.

4.3
Verified Homeowner
Colorado Springs, on Jun 26, 2019

Their responsiveness when I did have any issues.

4.9
Verified Homeowner
Colorado Springs, on Jun 14, 2019

Great people from start to finish

4.5
Verified Homeowner
Colorado Springs, on May 24, 2019

How organized the building process was how EVERYONE in every department have been so great. Easiest build to date we have experienced.

5.0
Verified Homeowner
Colorado Springs, on May 21, 2019

It is a simple process and I have received very prompt, thorough, and courteous service.

5.0
Verified Homeowner
Colorado Springs, on May 17, 2019

They build a good home.

4.3
Verified Homeowner
Colorado Springs, on May 09, 2019

How incredibly relational all the people at Classic homes were to our family! They deeply cared about our satisfaction as customers, but was also equally paired with their intentional relationship building toward us.

5.0
Verified Homeowner
Colorado Springs, on Apr 25, 2019

The response time was quick and initial repairs were completed right away.

4.5
Verified Homeowner
Colorado Springs, on Apr 23, 2019

Communications during construction period.

4.4
Verified Homeowner
Colorado Springs, on Mar 28, 2019

They truly wanted to make us happy

4.8
Verified Homeowner
Colorado Springs, on Mar 26, 2019

Nothing

4.5
Verified Homeowner
Colorado Springs, on Mar 20, 2019

The people! From the sales staff to our design studio consultant, to our construction supervisor, everyone was wonderful and helpful.

4.2
Verified Homeowner
Colorado Springs, on Mar 13, 2019

Quick response

5.0
Verified Homeowner
Colorado Springs, on Mar 01, 2019

Courtesy shown by personnel

4.9
Verified Homeowner
Colorado Springs, on Feb 12, 2019

Classic has evolved into a superior home builder

4.3
Verified Homeowner
Colorado Springs, on Feb 12, 2019

When we had a problem or issue, the came right out and quickly resolved it.

5.0
Verified Homeowner
Colorado Springs, on Feb 12, 2019

The professionalism, timeliness, understanding, and friendliness

4.9
Verified Homeowner
Colorado Springs, on Feb 08, 2019

After the month was up and I needed additional work to be done James gave me excellent people. He always responds quickly when I text him with answers to my questions.

5.0
Verified Homeowner
Colorado Springs, on Jan 25, 2019

The communication throughout the six-month process.

5.0
Verified Homeowner
Colorado Springs, on Jan 20, 2019

representatives readily available and any issues are usually dealt with promptly

4.2
Verified Homeowner
Colorado Springs, on Jan 16, 2019

Customer Service and quality of building

4.8
Verified Homeowner
Colorado Springs, on Jan 09, 2019

Amount of communication each step of the way.

4.6
Verified Homeowner
Colorado Springs, on Jan 09, 2019

Great people. Fast emergency service.

4.9
Verified Homeowner
Colorado Springs, on Jan 03, 2019

The few issues that popped up after move in were taken care of courteously and quickly.

5.0
Verified Homeowner
Colorado Springs, on Jan 02, 2019

Friendly and knowledgeable staff, fair price, well-built home. It has been a great experience. I’ve had no issues with the home in this first year of ownership.

5.0
Verified Homeowner
Colorado Springs, on Dec 29, 2018

We appreciated being involved in the building process and our questions were always answered promptly.

4.2
Verified Homeowner
Colorado Springs, on Dec 29, 2018

Weekly updates from the builder Walk thru inspections provided a lot of needed and specific information about the house The Sales office was very responsive to our questions and concerns. They were very helpful in providing solutions to problems when they arose.

5.0
Verified Homeowner
Colorado Springs, on Dec 28, 2018

We bought a spec home but Classic has been very attentive to every need and working with them has been a great experience.

4.5
Verified Homeowner
Colorado Springs, on Dec 25, 2018

seems all went well

4.8
Verified Homeowner
Colorado Springs, on Dec 18, 2018

The small things that can and do go wrong or can cause additional problems, were addressed promptly and corrected. Service follow up is tremendous

4.9
Verified Homeowner
Colorado Springs, on Nov 25, 2018

They built us a beautiful, well-built home and were always very courteous and friendly when we had questions.

5.0
Verified Homeowner
Colorado Springs, on Nov 13, 2018

The communication was excellent. We always knew what was happening.

4.5
Verified Homeowner
Colorado Springs, on Nov 09, 2018

My project supervisor Dustin

5.0
Verified Homeowner
Colorado Springs, on Nov 03, 2018

Very quick responses.

4.9
Verified Homeowner
Colorado Springs, on Oct 19, 2018

The entire staff, from Sales to Construction, seems genuinely interested in taking care of us!

4.6
Verified Homeowner
Colorado Springs, on Oct 09, 2018

Sales office

4.8
Verified Homeowner
Colorado Springs, on Oct 07, 2018

The friendliness and helpfulness of the people in every aspect of our building experience

4.9
Verified Homeowner
Colorado Springs, on Oct 07, 2018

I was particularly impressed by the whole buying experience. Everyone from the sales team of Hayden, Tina and Diane to the build team of Jamie and Justin made the entire process of buying and building a home a pleasure. The people are the strongest part of Classic homes, and I have referred a number of friends who have purchased and built homes with Classic. I would have bought and built a second home, but the timing just couldn’t be worked out. I would certainly use The Classic Team in the future if the opportunity arose.

5.0
Verified Homeowner
Colorado Springs, on Sep 30, 2018

The purchase was quick and efficient. Sales people were very friendly and helpful.

4.9
Verified Homeowner
Colorado Springs, on Sep 26, 2018

The 30 day customer care took care of many things on the spot and it was all arranged at one time and for one day. This really saved the customer time by having one stop shopping. Not to mention, Malachi remained at the house the whole time to ensure things went smooth.

5.0
Verified Homeowner
Colorado Springs, on Sep 24, 2018

Very helpful

5.0
Verified Homeowner
Colorado Springs, on Aug 30, 2018

not really satisfied about the warranty and customer care

2.0
Verified Homeowner
Colorado Springs, on Aug 19, 2018

Matt and Matt were great

4.7
Verified Homeowner
Colorado Springs, on Aug 09, 2018

Responsiveness.

5.0
Verified Homeowner
Colorado Springs, on Jul 01, 2018

Friendly and generally fast response.

4.9
Verified Homeowner
Colorado Springs, on Jun 29, 2018

The few things we needed fixed were all scheduled for the same day and our warranty rep couldn’t have been any friendlier or professional.

5.0
Verified Homeowner
Colorado Springs, on May 05, 2018

Quality home builder, but receiving that quality was a struggle to achieve. The sales staff (Tina in particular) and construction manager were initially reluctant to help resolve some issues with the building process. This issue was raised to the construction supervisor only to be met with a poor attitude and less-than-professional (frankly immature) conduct. Most (not all) issues were eventually resolved. Unfortunately, as someone with health problems after 29 years of honorable military serve, this process induced unnecessary stress and frustration which added to such health concerns.

4.7
Verified Homeowner
Colorado Springs, on Nov 21, 2015

I feel the overall home is a great value for the price point.

3.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In

Colorado Springs, on Oct 13, 2019

We loved the project supervisor, Matt Foster. He was very attentive to our concerns and professional. He was proactive and went above and beyond in his service to us and our home. Also, the sales office was amazing. Very positive, always responsive and helpful -- Hayden, Tina, Diane and Christian

5.0
Verified Homeowner
Colorado Springs, on Oct 05, 2019

Service provided by all involved was fantastic

4.9
Verified Homeowner
Colorado Springs, on Sep 20, 2019

Flexibility in last minute changes which made a big difference to us. The ability to take care of our walk through corrections/repairs.

4.9
Verified Homeowner
Colorado Springs, on Aug 16, 2019

The sales team (Tina, Diane and Christian) and foreman (Jamie) were fantastic to deal with. During the walkthrough, Jamie marked things needing to be fixed prior to closing, without us even having to say anything. Not once during contract or build did we ever feel uneasy about our purchase decision. The sales team was always there to answer questions and never made us feel bad about asking anything. This was our 3rd home we built, but the first in 20+ years. We expected little things to go wrong and they did, but the team fixed them w/o issue. Stacey at the design studio was also awesome and while we blew our budget, it was on stuff we wanted, never on being pushed into buying more than we needed. Her guidance allowed us to have a completely kick XXXXX home.

4.8
Verified Homeowner
Colorado Springs, on Aug 08, 2019

Everyone we came across in the building process was very responsive and professional.

5.0
Verified Homeowner
Colorado Springs, on Aug 08, 2019

The entire team, from the sales team (Tina, Diane, Hayden, and Christan) to the build team, they worked hard to get everything done well and on time. Even though the build was delayed a month due to City utilities not able to connect, they communicated the whole process very well. Loved the team and they truly seemed to care and be as excited as we were for our new home

4.8
Verified Homeowner
Colorado Springs, on Aug 08, 2019

The entire Flying Horse team (Hayden, Diane, Tina, Christian, Jamie) were all wonderful to work with! They provided me with updates weekly, when my home started construction, and addressed all my questions and concerns. Going to the house every week and seeing the finishes coming together was the most exciting part of the home building process. Working with the Flying Horse team was the best part of my experience!

5.0
Verified Homeowner
Colorado Springs, on May 09, 2019

How incredibly relational all the people at Classic homes were to our family! They deeply cared about our satisfaction as customers, but was also equally paired with their intentional relationship building toward us.

5.0
Verified Homeowner
Colorado Springs, on Mar 20, 2019

The people! From the sales staff to our design studio consultant, to our construction supervisor, everyone was wonderful and helpful.

4.2
Verified Homeowner
Colorado Springs, on Jan 25, 2019

The communication throughout the six-month process.

5.0
Verified Homeowner
Colorado Springs, on Jan 16, 2019

Customer Service and quality of building

4.8
Verified Homeowner
Colorado Springs, on Jan 09, 2019

Amount of communication each step of the way.

4.6
Verified Homeowner
Colorado Springs, on Dec 29, 2018

We appreciated being involved in the building process and our questions were always answered promptly.

4.2
Verified Homeowner
Colorado Springs, on Dec 29, 2018

Weekly updates from the builder Walk thru inspections provided a lot of needed and specific information about the house The Sales office was very responsive to our questions and concerns. They were very helpful in providing solutions to problems when they arose.

5.0
Verified Homeowner
Colorado Springs, on Nov 13, 2018

The communication was excellent. We always knew what was happening.

4.5
Verified Homeowner
Colorado Springs, on Nov 09, 2018

My project supervisor Dustin

5.0
Verified Homeowner
Colorado Springs, on Oct 09, 2018

Sales office

4.8
Verified Homeowner
Colorado Springs, on Oct 07, 2018

The friendliness and helpfulness of the people in every aspect of our building experience

4.9
Verified Homeowner
Colorado Springs, on Oct 07, 2018

I was particularly impressed by the whole buying experience. Everyone from the sales team of Hayden, Tina and Diane to the build team of Jamie and Justin made the entire process of buying and building a home a pleasure. The people are the strongest part of Classic homes, and I have referred a number of friends who have purchased and built homes with Classic. I would have bought and built a second home, but the timing just couldn’t be worked out. I would certainly use The Classic Team in the future if the opportunity arose.

5.0
Verified Homeowner
Colorado Springs, on Sep 30, 2018

The purchase was quick and efficient. Sales people were very friendly and helpful.

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In

Colorado Springs, on Oct 03, 2019

Very attentive, reliable, & care about the HOME our family lived in. Never treated it like a house to take care of in his job, care about the home for our family

5.0
Verified Homeowner
Colorado Springs, on May 21, 2019

It is a simple process and I have received very prompt, thorough, and courteous service.

5.0
Verified Homeowner
Colorado Springs, on Apr 25, 2019

The response time was quick and initial repairs were completed right away.

4.5
Verified Homeowner
Colorado Springs, on Mar 26, 2019

Nothing

4.5
Verified Homeowner
Colorado Springs, on Mar 13, 2019

Quick response

5.0
Verified Homeowner
Colorado Springs, on Mar 01, 2019

Courtesy shown by personnel

4.9
Verified Homeowner
Colorado Springs, on Feb 12, 2019

When we had a problem or issue, the came right out and quickly resolved it.

5.0
Verified Homeowner
Colorado Springs, on Feb 12, 2019

The professionalism, timeliness, understanding, and friendliness

4.9
Verified Homeowner
Colorado Springs, on Feb 08, 2019

After the month was up and I needed additional work to be done James gave me excellent people. He always responds quickly when I text him with answers to my questions.

5.0
Verified Homeowner
Colorado Springs, on Jan 20, 2019

representatives readily available and any issues are usually dealt with promptly

4.2
Verified Homeowner
Colorado Springs, on Jan 09, 2019

Great people. Fast emergency service.

4.9
Verified Homeowner
Colorado Springs, on Jan 03, 2019

The few issues that popped up after move in were taken care of courteously and quickly.

5.0
Verified Homeowner
Colorado Springs, on Dec 18, 2018

The small things that can and do go wrong or can cause additional problems, were addressed promptly and corrected. Service follow up is tremendous

4.9
Verified Homeowner
Colorado Springs, on Nov 03, 2018

Very quick responses.

4.9
Verified Homeowner
Colorado Springs, on Sep 26, 2018

The 30 day customer care took care of many things on the spot and it was all arranged at one time and for one day. This really saved the customer time by having one stop shopping. Not to mention, Malachi remained at the house the whole time to ensure things went smooth.

5.0
Verified Homeowner
Colorado Springs, on Sep 24, 2018

Very helpful

5.0
Verified Homeowner
Colorado Springs, on Aug 30, 2018

not really satisfied about the warranty and customer care

2.0
Verified Homeowner
Colorado Springs, on Aug 09, 2018

Responsiveness.

5.0
Verified Homeowner
Colorado Springs, on Jul 01, 2018

Friendly and generally fast response.

4.9
Verified Homeowner
Colorado Springs, on Jun 29, 2018

The few things we needed fixed were all scheduled for the same day and our warranty rep couldn’t have been any friendlier or professional.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In

Colorado Springs, on Aug 02, 2019

The building of the home it was fast and efficient.

3.1
Verified Homeowner
Colorado Springs, on Jul 31, 2019

Everyone was incredibly warm and lovely to work with.

4.0
Verified Homeowner
Colorado Springs, on Jul 22, 2019

Flexibility and Communication

4.5
Verified Homeowner
Colorado Springs, on Jul 07, 2019

Kept us updated with the construction process.

4.0
Verified Homeowner
Colorado Springs, on Jul 03, 2019

The response overall were caring. Even though I had to ask a few times, they did follow through with satisfying my requests.

4.3
Verified Homeowner
Colorado Springs, on Jun 26, 2019

Their responsiveness when I did have any issues.

4.9
Verified Homeowner
Colorado Springs, on Jun 14, 2019

Great people from start to finish

4.5
Verified Homeowner
Colorado Springs, on May 24, 2019

How organized the building process was how EVERYONE in every department have been so great. Easiest build to date we have experienced.

5.0
Verified Homeowner
Colorado Springs, on May 17, 2019

They build a good home.

4.3
Verified Homeowner
Colorado Springs, on Apr 23, 2019

Communications during construction period.

4.4
Verified Homeowner
Colorado Springs, on Mar 28, 2019

They truly wanted to make us happy

4.8
Verified Homeowner
Colorado Springs, on Feb 12, 2019

Classic has evolved into a superior home builder

4.3
Verified Homeowner
Colorado Springs, on Jan 02, 2019

Friendly and knowledgeable staff, fair price, well-built home. It has been a great experience. I’ve had no issues with the home in this first year of ownership.

5.0
Verified Homeowner
Colorado Springs, on Dec 28, 2018

We bought a spec home but Classic has been very attentive to every need and working with them has been a great experience.

4.5
Verified Homeowner
Colorado Springs, on Dec 25, 2018

seems all went well

4.8
Verified Homeowner
Colorado Springs, on Nov 25, 2018

They built us a beautiful, well-built home and were always very courteous and friendly when we had questions.

5.0
Verified Homeowner
Colorado Springs, on Oct 19, 2018

The entire staff, from Sales to Construction, seems genuinely interested in taking care of us!

4.6
Verified Homeowner
Colorado Springs, on Aug 19, 2018

Matt and Matt were great

4.7
Verified Homeowner
Colorado Springs, on May 05, 2018

Quality home builder, but receiving that quality was a struggle to achieve. The sales staff (Tina in particular) and construction manager were initially reluctant to help resolve some issues with the building process. This issue was raised to the construction supervisor only to be met with a poor attitude and less-than-professional (frankly immature) conduct. Most (not all) issues were eventually resolved. Unfortunately, as someone with health problems after 29 years of honorable military serve, this process induced unnecessary stress and frustration which added to such health concerns.

4.7
Verified Homeowner
Colorado Springs, on Nov 21, 2015

I feel the overall home is a great value for the price point.

3.0
Verified Homeowner