Top Homebuilder Ratings & Reviews

Classic Homes

Flying Horse

144 Homeowner Reviews Completed Dec 2021 - Jun 2023

Overall Satisfaction

4.5
Customers' overall satisfaction
4.6
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.8

Home Personalization Experience

4.8

Construction Experience

4.8

Customer Care Experience

4.9

Home Readiness

4.6

Installation & Workmanship

4.7

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs , CO, on Apr 15, 2023

Quality building, staff members on the team and the follow up during build to close. Thank you ??

5.0
Verified Homeowner
Colorado Springs, on Apr 26, 2023

Easy to work with company, appreciated the level of communication every step of the way.

4.8
Verified Homeowner
Colorado Springs, on May 06, 2023

Still waiting on microwave and trim 5 months post closing which is a little frustrating.

5.0
Verified Homeowner
Colorado Springs, on Mar 08, 2023

Jack has been great

5.0
Verified Homeowner
Colorado Springs, CO, on Apr 10, 2023

We have no dislikes we really liked the experience, this is our second Classic Home.

5.0
Verified Homeowner
Colorado Springs, on Apr 25, 2023

From the sales process with Tina to the build with Justin to the back order team the team at Classic exceeded expectations every step of the way. They were all friendly, knowledgeable and responsive. We are extremely happy with the quality of our home and recommend Classic to all of our friends.

5.0
Verified Homeowner
Colorado Springs, on Jan 03, 2023

The experience was positive. Team members took care of our concerns in a timely manner.

4.8
Verified Homeowner
Colorado Springs, on Apr 02, 2023

Classic has always been responsive to any and all warranty issues, and our home is lovely. We have had a few hiccups with other vendors, but Classic always interfaces with them on our behalf.

4.4
Verified Homeowner
Colorado Springs , CO, on Apr 07, 2023

The Classic Home experience was smooth and well planned. Everyone was welcoming and accommodating.

4.9
Verified Homeowner
Colorado Springs, on Nov 03, 2022

Not as timely as we would have liked.

4.4
Verified Homeowner
Colorado Springs, on Mar 04, 2023

Loved the entire experience

5.0
Verified Homeowner
Colorado Springs , CO, on Mar 12, 2023

The only thing was getting the final figures on closing day. There was no communication even though we reached out multiple times regarding final figures.

5.0
Verified Homeowner
Colorado Springs, on Nov 02, 2022

The timing has been challenging, but the service so far has been good. The bulk of our warranty repairs have yet to be completed, but our stove hood has been repaired and is working perfectly now.

3.7
Verified Homeowner
Colorado Springs, on Jan 31, 2023

I put in a service request, honestly I can’t remember when but it was a long time ago about a fence post that is broken on the back fence. The property line fence. It was never repaired. Another thing, part of the railing, completely broke with not much pressure being put in it. In our master bath, the shower heads make noise when water comes out. One of the rooms stays completely cold when the others don’t. A lot of cracks on the concrete. But they might make it 8 years. A few other things but not to big of a deal. The rest is pretty good and better quality than almost all mass builders in town other than custom builders. But to say it was 800k worth. It might be if it wasn’t for the things I mentioned.

2.9
Verified Homeowner
Colorado Springs, CO, on Mar 08, 2023

The process was very smooth, the Tina Loncar was absolutely amazing! She provided fantastic information and was always available to answer questions or assist during the process. She spelled out every step for us so that we always knew what was coming up next and what we should be expecting throughout the process. We really appreciated her attention to detail and organization as well as her kindness. Jamie and Marcus were our superintendents and they were both fantastic as well. They address all minor concerns that popped up during construction, and were always available to answer any of the random questions that popped into our heads. The Classic Homes team was fantastic from start to finish, we even had an unforeseen hiccup at Closing and everyone was so kind and understanding and help get it resolved super quickly. We have been in the home 1 full week now and are loving every bit of it!

5.0
Verified Homeowner
Colorado Springs, on Nov 01, 2022

The communication has been great. We understand that certain things are backordered and appreciate Classic's communication throughout the process.

5.0
Verified Homeowner
Colorado Springs, on Jan 11, 2023

Working with Classic has been a great experience from purchase to the construction and the quality of the home.

5.0
Verified Homeowner
Colorado Springs, CO, on Feb 22, 2023

I really liked the friendliness and attentiveness of the staff. I disliked the level of flexibility about the move in date when the house finished two months earlier than originally communicated.

4.5
Verified Homeowner
Colorado Springs, on Oct 28, 2022

It’s been great

5.0
Verified Homeowner
Colorado Springs, on Jan 08, 2023

We liked the processes put in place for building our home. We disliked the final product quality and workmanship in some areas. We believe for the price point it needs to be improved.

3.8
Verified Homeowner
Colorado Springs, CO, on Feb 14, 2023

The threat of a pre-appraisal gap by the salesman that caused us to spend more money (over $50,000) on finishing the basement at inflated prices well after we signed the original contract and left a sour taste in our mouths. We often felt like we were considered not good enough for the community we were buying into. Now that we have moved in, we feel we were not given full/adequate guidance when it came to choosing design studio options and low voltage options. We did not discover until after we moved in that not all items identified during our pre-closing walk through had been completed (and are still pending as I write this two weeks after closing). We are discovering more items of a cosmetic variety that we are certain were not caused by ourselves or anyone performing installations or deliveries.

4.5
Verified Homeowner
Colorado Springs, on Sep 15, 2022

Always responsive

5.0
Verified Homeowner
Colorado Springs, on Dec 31, 2022

Most everything has been wonderful! The only thing I haven't been happy with is that HVAC efficiency is not nearly as good as in our previous Classic house.

4.6
Verified Homeowner
Colorado Springs, CO, on Feb 05, 2023

The overall purchase experience is very good. However the little issues raised during building process were not taken seriously and did not resolve even after closing

4.3
Verified Homeowner
Colorado Springs, on Sep 02, 2022

I currently have a service request in about a broken rail on the property line fence that has not been addressed. We will see how this service request goes. Everything else Classic Homes has done as far as service request has been great. I wish some of the finishing in the garage was done better and in the mechanical closet upstairs. Seems like they where rushed and not to much care was taken with those things. Some fishing in the home as well but for the most part we are ok.

5.0
Verified Homeowner
Colorado Springs, on Dec 18, 2022

Our experience with Classic Homes has been second to none. We are very pleased with our home.

4.7
Verified Homeowner
Colorado Springs, CO, on Jan 11, 2023

Helpful and responsive ClassicHomes team, good communication, and high quality product. I am very satisfied so far with the completed house. Looking forward for many more years enjoying the place.

4.8
Verified Homeowner
Colorado Springs, on Sep 01, 2022

We feel like Classic is determined to make sure everything is right.

5.0
Verified Homeowner
Colorado Springs, CO, on Dec 10, 2022

Great communication!

5.0
Verified Homeowner
Colorado Springs, on Dec 13, 2022

Overall, Classic has been very responsive to issues we have identified during the warranty period, and quick to resolve. My only concern is the lack of warranty related to the laminate floor, which does not seem to be holding up very well.

4.1
Verified Homeowner
Colorado Springs, on Jan 05, 2022

Every Classic rep we've dealt with seems to enjoy what they do and the experiences we've had with each of them has always been positive - this goes for the entire process (Tina/Christian and Jamie on the front end, Liz and Stan for warranty). It feels like Classic actually cares about the customer.

4.3
Verified Homeowner
Colorado Springs, on Aug 16, 2022

I do not like the fact that and the foundation was poured too deep and a foot of concrete was then added after the fact which also led to the depth of the window wells and less sunlight for a home I purchased to be garden level. Also, a window on the plans was omitted from the foundation forms and had to be cut into the finished foundation concrete after review from an engineer. Pour quality of The outside lights, which are made of a flimsy metal or plastic. I did not appreciate that a simple change in 1 kitchen cabinet from a double door with shelves to 2 drawers was such a hassle and expensive. Ridiculous. I do not appreciate the crack in the basement floor, whether or not is a structural problem, is not okay. I did like the sales office staff.

3.4
Verified Homeowner
Colorado Springs, CO, on Nov 20, 2022

Liked rate and lock. Also the large sliding door and view on lot. Disliked tile work and lack of options

4.8
Verified Homeowner
Colorado Springs, on Dec 14, 2021

The only disappointment is with the Grading Plan and Drainage reports filed with the city. They understate the storm water run off in the development after building, hardscape and landscape is completed. My lot is subject to excessive storm water run off and I was forced to spend $10,000 to direct the flow. I have an opinion from a water engineer that the 'Basin Runoff Coefficient Summary' used a 'weighted' factor that underestimated the storm water runoff. I am preparing a letter to the city questioning the accuracy of the Drainage Report. I have spoken to Mr. Richardson in the past and Classic Homes states that my situation is normal and usual 'lot to lot' flow. I disagree and consider Classic Homes responsible to provide a buildable lot that can be used without significant structures to control storm water drainage.

4.1
Verified Homeowner
Colorado Springs, on Aug 10, 2022

Always very prompt service and attention to detail.

5.0
Verified Homeowner
Colorado Springs, CO, on Sep 24, 2022

Communication

5.0
Verified Homeowner
Colorado Springs, on Nov 23, 2021

I love my home! Your staff has quickly addressed any warranty issues.

4.5
Verified Homeowner
Colorado Springs, on Jul 17, 2022

We have always had good experiences with all the Classic Homes representatives we have spoken with. We are very pleased with our home.

5.0
Verified Homeowner
Colorado Springs, CO, on Sep 24, 2022

From the pleasant non-pushy greeting from Tina and Diane, to signing the contract, to Jessica at Design, Jaime & the Entire Classic Homes Team were patient, positive and friendly.

5.0
Verified Homeowner
Colorado Springs, on Sep 26, 2021

Lack of knowledge from design studio, for example, they didn’t mention there is no back splash in the bathrooms unless we ask for it. Disappointed about the inconsistencies between homes, for example, the neighbors got a pot filler on an external wall but we were told classic doesn’t do that.

3.5
Verified Homeowner
Colorado Springs, on Jul 13, 2022

Warranty experience has been great so far! We've had two different claims and they've come out really quick to address all the issues

5.0
Verified Homeowner
Colorado Springs, CO, on Sep 09, 2022

The communication from the entire Classic team.

5.0
Verified Homeowner
Colorado Springs, on Sep 21, 2021

I do like the quality of our home. one major item that still has not been resolved and has been pushed off is the stain on our front patio. We were told multiple times to wait and see if the stain disappears, it has not not.

4.5
Verified Homeowner
Colorado Springs, on Jul 06, 2022

Everything has been wonderful, Classic is the best! The one issue we are still fighting is the water issue with mud coming down the hill into our landscaping. But I know Classic is doing everything they can to address this, so I am very thankful for that! Thank you, Classic Homes!!

5.0
Verified Homeowner
Colorado Springs, CO, on Aug 11, 2022

There was a fan shroud missing on the roof, consequently a TON of water came in for a few big rain days...

4.9
Verified Homeowner
Colorado Springs, on Jul 10, 2021

Appreciated the whole process including the follow up after we moved in

4.4
Verified Homeowner
Colorado Springs, on Jun 26, 2022

Warranty team was proactive. Gutters leak, but hard to test with no rain

4.8
Verified Homeowner
Colorado Springs, CO, on Jul 27, 2022

We appreciated the photos and weekly updates, we would have liked to have photos before our weekly phone call so that we could have talked about the most recent updates.

4.2
Verified Homeowner
Colorado Springs, on Jun 16, 2021

I liked how responsive they were, the salesman were amazing! you can tell they were well trained and are treated well.

4.3
Verified Homeowner
Colorado Springs, on Jun 21, 2022

Slow to take action. Warranty rep “means” well but often is either unresponsive or very slow to take action

2.5
Verified Homeowner
Colorado Springs, CO, on Jul 19, 2022

Everyone we worked with, from the sales team, to the Design Center, to the construction team were professional, knowledgable and caring throughout the process.

4.9
Verified Homeowner
Colorado Springs, on May 10, 2021

Great construction supervisor and sales team!

4.4
Verified Homeowner
Colorado Springs, on Jun 20, 2022

Initially very engaged but has fallen off with one item left to go. I recently had to reach out to follow up and waiting on a response.

4.2
Verified Homeowner
Colorado Springs, CO, on Jul 18, 2022

We are not in the home yet, so I don't feel I can give a 10 until all punch list items are completed, but the house looks great and our sales team was amazing.

4.5
Verified Homeowner
Colorado Springs, on May 09, 2021

We liked the level of information flow, the weekly updates to building progress, and the many choices in the design studio.

4.3
Verified Homeowner
Colorado Springs, on May 26, 2022

I feel the warranty experience so far has been lacking. Sometimes the responses back in regards to issues or items coming up, seem very short and always assuming the home owner is in the wrong. I havent really loved the tone so far that we have received from our warranty people via email.

3.6
Verified Homeowner
Colorado Springs, CO, on Jul 10, 2022

Everything! The weekly updates by Justin and Markus were very helpful. The classic homes office was always available to answer questions. Thank you all.

4.8
Verified Homeowner
Colorado Springs, on May 07, 2021

I really appreciated the constant communication. I was living out of state during the building of our home so the constant communication put us at ease.

4.6
Verified Homeowner
Colorado Springs, on May 21, 2022

Everyone from sales (Tina) to construction (Marcus) and any warranty issues were handled with timely and caring response. E Xcel lent customer service and an unbelievable team y’all have!

4.8
Verified Homeowner
Colorado Springs, CO, on Jun 19, 2022

Sales people and Justin were very responsive.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs , CO, on Apr 15, 2023

Quality building, staff members on the team and the follow up during build to close. Thank you ??

5.0
Verified Homeowner
Colorado Springs, CO, on Apr 10, 2023

We have no dislikes we really liked the experience, this is our second Classic Home.

5.0
Verified Homeowner
Colorado Springs , CO, on Apr 07, 2023

The Classic Home experience was smooth and well planned. Everyone was welcoming and accommodating.

4.9
Verified Homeowner
Colorado Springs , CO, on Mar 12, 2023

The only thing was getting the final figures on closing day. There was no communication even though we reached out multiple times regarding final figures.

5.0
Verified Homeowner
Colorado Springs, CO, on Mar 08, 2023

The process was very smooth, the Tina Loncar was absolutely amazing! She provided fantastic information and was always available to answer questions or assist during the process. She spelled out every step for us so that we always knew what was coming up next and what we should be expecting throughout the process. We really appreciated her attention to detail and organization as well as her kindness. Jamie and Marcus were our superintendents and they were both fantastic as well. They address all minor concerns that popped up during construction, and were always available to answer any of the random questions that popped into our heads. The Classic Homes team was fantastic from start to finish, we even had an unforeseen hiccup at Closing and everyone was so kind and understanding and help get it resolved super quickly. We have been in the home 1 full week now and are loving every bit of it!

5.0
Verified Homeowner
Colorado Springs, CO, on Feb 22, 2023

I really liked the friendliness and attentiveness of the staff. I disliked the level of flexibility about the move in date when the house finished two months earlier than originally communicated.

4.5
Verified Homeowner
Colorado Springs, CO, on Feb 14, 2023

The threat of a pre-appraisal gap by the salesman that caused us to spend more money (over $50,000) on finishing the basement at inflated prices well after we signed the original contract and left a sour taste in our mouths. We often felt like we were considered not good enough for the community we were buying into. Now that we have moved in, we feel we were not given full/adequate guidance when it came to choosing design studio options and low voltage options. We did not discover until after we moved in that not all items identified during our pre-closing walk through had been completed (and are still pending as I write this two weeks after closing). We are discovering more items of a cosmetic variety that we are certain were not caused by ourselves or anyone performing installations or deliveries.

4.5
Verified Homeowner
Colorado Springs, CO, on Feb 05, 2023

The overall purchase experience is very good. However the little issues raised during building process were not taken seriously and did not resolve even after closing

4.3
Verified Homeowner
Colorado Springs, CO, on Jan 11, 2023

Helpful and responsive ClassicHomes team, good communication, and high quality product. I am very satisfied so far with the completed house. Looking forward for many more years enjoying the place.

4.8
Verified Homeowner
Colorado Springs, CO, on Dec 10, 2022

Great communication!

5.0
Verified Homeowner
Colorado Springs, CO, on Nov 20, 2022

Liked rate and lock. Also the large sliding door and view on lot. Disliked tile work and lack of options

4.8
Verified Homeowner
Colorado Springs, CO, on Sep 24, 2022

Communication

5.0
Verified Homeowner
Colorado Springs, CO, on Sep 24, 2022

From the pleasant non-pushy greeting from Tina and Diane, to signing the contract, to Jessica at Design, Jaime & the Entire Classic Homes Team were patient, positive and friendly.

5.0
Verified Homeowner
Colorado Springs, CO, on Sep 09, 2022

The communication from the entire Classic team.

5.0
Verified Homeowner
Colorado Springs, CO, on Aug 11, 2022

There was a fan shroud missing on the roof, consequently a TON of water came in for a few big rain days...

4.9
Verified Homeowner
Colorado Springs, CO, on Jul 27, 2022

We appreciated the photos and weekly updates, we would have liked to have photos before our weekly phone call so that we could have talked about the most recent updates.

4.2
Verified Homeowner
Colorado Springs, CO, on Jul 19, 2022

Everyone we worked with, from the sales team, to the Design Center, to the construction team were professional, knowledgable and caring throughout the process.

4.9
Verified Homeowner
Colorado Springs, CO, on Jul 18, 2022

We are not in the home yet, so I don't feel I can give a 10 until all punch list items are completed, but the house looks great and our sales team was amazing.

4.5
Verified Homeowner
Colorado Springs, CO, on Jul 10, 2022

Everything! The weekly updates by Justin and Markus were very helpful. The classic homes office was always available to answer questions. Thank you all.

4.8
Verified Homeowner
Colorado Springs, CO, on Jun 19, 2022

Sales people and Justin were very responsive.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, on May 06, 2023

Still waiting on microwave and trim 5 months post closing which is a little frustrating.

5.0
Verified Homeowner
Colorado Springs, on Mar 08, 2023

Jack has been great

5.0
Verified Homeowner
Colorado Springs, on Jan 03, 2023

The experience was positive. Team members took care of our concerns in a timely manner.

4.8
Verified Homeowner
Colorado Springs, on Nov 03, 2022

Not as timely as we would have liked.

4.4
Verified Homeowner
Colorado Springs, on Nov 02, 2022

The timing has been challenging, but the service so far has been good. The bulk of our warranty repairs have yet to be completed, but our stove hood has been repaired and is working perfectly now.

3.7
Verified Homeowner
Colorado Springs, on Nov 01, 2022

The communication has been great. We understand that certain things are backordered and appreciate Classic's communication throughout the process.

5.0
Verified Homeowner
Colorado Springs, on Oct 28, 2022

It’s been great

5.0
Verified Homeowner
Colorado Springs, on Sep 15, 2022

Always responsive

5.0
Verified Homeowner
Colorado Springs, on Sep 02, 2022

I currently have a service request in about a broken rail on the property line fence that has not been addressed. We will see how this service request goes. Everything else Classic Homes has done as far as service request has been great. I wish some of the finishing in the garage was done better and in the mechanical closet upstairs. Seems like they where rushed and not to much care was taken with those things. Some fishing in the home as well but for the most part we are ok.

5.0
Verified Homeowner
Colorado Springs, on Sep 01, 2022

We feel like Classic is determined to make sure everything is right.

5.0
Verified Homeowner
Colorado Springs, on Aug 16, 2022

I do not like the fact that and the foundation was poured too deep and a foot of concrete was then added after the fact which also led to the depth of the window wells and less sunlight for a home I purchased to be garden level. Also, a window on the plans was omitted from the foundation forms and had to be cut into the finished foundation concrete after review from an engineer. Pour quality of The outside lights, which are made of a flimsy metal or plastic. I did not appreciate that a simple change in 1 kitchen cabinet from a double door with shelves to 2 drawers was such a hassle and expensive. Ridiculous. I do not appreciate the crack in the basement floor, whether or not is a structural problem, is not okay. I did like the sales office staff.

3.4
Verified Homeowner
Colorado Springs, on Aug 10, 2022

Always very prompt service and attention to detail.

5.0
Verified Homeowner
Colorado Springs, on Jul 17, 2022

We have always had good experiences with all the Classic Homes representatives we have spoken with. We are very pleased with our home.

5.0
Verified Homeowner
Colorado Springs, on Jul 13, 2022

Warranty experience has been great so far! We've had two different claims and they've come out really quick to address all the issues

5.0
Verified Homeowner
Colorado Springs, on Jul 06, 2022

Everything has been wonderful, Classic is the best! The one issue we are still fighting is the water issue with mud coming down the hill into our landscaping. But I know Classic is doing everything they can to address this, so I am very thankful for that! Thank you, Classic Homes!!

5.0
Verified Homeowner
Colorado Springs, on Jun 26, 2022

Warranty team was proactive. Gutters leak, but hard to test with no rain

4.8
Verified Homeowner
Colorado Springs, on Jun 21, 2022

Slow to take action. Warranty rep “means” well but often is either unresponsive or very slow to take action

2.5
Verified Homeowner
Colorado Springs, on Jun 20, 2022

Initially very engaged but has fallen off with one item left to go. I recently had to reach out to follow up and waiting on a response.

4.2
Verified Homeowner
Colorado Springs, on May 26, 2022

I feel the warranty experience so far has been lacking. Sometimes the responses back in regards to issues or items coming up, seem very short and always assuming the home owner is in the wrong. I havent really loved the tone so far that we have received from our warranty people via email.

3.6
Verified Homeowner
Colorado Springs, on May 21, 2022

Everyone from sales (Tina) to construction (Marcus) and any warranty issues were handled with timely and caring response. E Xcel lent customer service and an unbelievable team y’all have!

4.8
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, on Apr 26, 2023

Easy to work with company, appreciated the level of communication every step of the way.

4.8
Verified Homeowner
Colorado Springs, on Apr 25, 2023

From the sales process with Tina to the build with Justin to the back order team the team at Classic exceeded expectations every step of the way. They were all friendly, knowledgeable and responsive. We are extremely happy with the quality of our home and recommend Classic to all of our friends.

5.0
Verified Homeowner
Colorado Springs, on Apr 02, 2023

Classic has always been responsive to any and all warranty issues, and our home is lovely. We have had a few hiccups with other vendors, but Classic always interfaces with them on our behalf.

4.4
Verified Homeowner
Colorado Springs, on Mar 04, 2023

Loved the entire experience

5.0
Verified Homeowner
Colorado Springs, on Jan 31, 2023

I put in a service request, honestly I can’t remember when but it was a long time ago about a fence post that is broken on the back fence. The property line fence. It was never repaired. Another thing, part of the railing, completely broke with not much pressure being put in it. In our master bath, the shower heads make noise when water comes out. One of the rooms stays completely cold when the others don’t. A lot of cracks on the concrete. But they might make it 8 years. A few other things but not to big of a deal. The rest is pretty good and better quality than almost all mass builders in town other than custom builders. But to say it was 800k worth. It might be if it wasn’t for the things I mentioned.

2.9
Verified Homeowner
Colorado Springs, on Jan 11, 2023

Working with Classic has been a great experience from purchase to the construction and the quality of the home.

5.0
Verified Homeowner
Colorado Springs, on Jan 08, 2023

We liked the processes put in place for building our home. We disliked the final product quality and workmanship in some areas. We believe for the price point it needs to be improved.

3.8
Verified Homeowner
Colorado Springs, on Dec 31, 2022

Most everything has been wonderful! The only thing I haven't been happy with is that HVAC efficiency is not nearly as good as in our previous Classic house.

4.6
Verified Homeowner
Colorado Springs, on Dec 18, 2022

Our experience with Classic Homes has been second to none. We are very pleased with our home.

4.7
Verified Homeowner
Colorado Springs, on Dec 13, 2022

Overall, Classic has been very responsive to issues we have identified during the warranty period, and quick to resolve. My only concern is the lack of warranty related to the laminate floor, which does not seem to be holding up very well.

4.1
Verified Homeowner
Colorado Springs, on Jan 05, 2022

Every Classic rep we've dealt with seems to enjoy what they do and the experiences we've had with each of them has always been positive - this goes for the entire process (Tina/Christian and Jamie on the front end, Liz and Stan for warranty). It feels like Classic actually cares about the customer.

4.3
Verified Homeowner
Colorado Springs, on Dec 14, 2021

The only disappointment is with the Grading Plan and Drainage reports filed with the city. They understate the storm water run off in the development after building, hardscape and landscape is completed. My lot is subject to excessive storm water run off and I was forced to spend $10,000 to direct the flow. I have an opinion from a water engineer that the 'Basin Runoff Coefficient Summary' used a 'weighted' factor that underestimated the storm water runoff. I am preparing a letter to the city questioning the accuracy of the Drainage Report. I have spoken to Mr. Richardson in the past and Classic Homes states that my situation is normal and usual 'lot to lot' flow. I disagree and consider Classic Homes responsible to provide a buildable lot that can be used without significant structures to control storm water drainage.

4.1
Verified Homeowner
Colorado Springs, on Nov 23, 2021

I love my home! Your staff has quickly addressed any warranty issues.

4.5
Verified Homeowner
Colorado Springs, on Sep 26, 2021

Lack of knowledge from design studio, for example, they didn’t mention there is no back splash in the bathrooms unless we ask for it. Disappointed about the inconsistencies between homes, for example, the neighbors got a pot filler on an external wall but we were told classic doesn’t do that.

3.5
Verified Homeowner
Colorado Springs, on Sep 21, 2021

I do like the quality of our home. one major item that still has not been resolved and has been pushed off is the stain on our front patio. We were told multiple times to wait and see if the stain disappears, it has not not.

4.5
Verified Homeowner
Colorado Springs, on Jul 10, 2021

Appreciated the whole process including the follow up after we moved in

4.4
Verified Homeowner
Colorado Springs, on Jun 16, 2021

I liked how responsive they were, the salesman were amazing! you can tell they were well trained and are treated well.

4.3
Verified Homeowner
Colorado Springs, on May 10, 2021

Great construction supervisor and sales team!

4.4
Verified Homeowner
Colorado Springs, on May 09, 2021

We liked the level of information flow, the weekly updates to building progress, and the many choices in the design studio.

4.3
Verified Homeowner
Colorado Springs, on May 07, 2021

I really appreciated the constant communication. I was living out of state during the building of our home so the constant communication put us at ease.

4.6
Verified Homeowner