Overall Satisfaction
Community Profile
MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, on Mar 13, 2020
James Leyba is a good warranty service/customer care representative. He can only do what he can do...he wouldn't have to do much if the house we purchased was built with the quality that Classic Homes is known for...huge disappointment.
Colorado Springs, on Mar 12, 2020
The communication from the builder to the sales team was extraordinary. I was impressed with the weekly calls from the builder (Justin) and how quick and professional the sales team was with the numerous questions I had.
Colorado Springs, on Feb 10, 2020
I am not impressed by the warranty service. I put in a request over a month ago and made follow up calls with no response. This is unacceptable
Colorado Springs, on Jan 23, 2020
Was able to resolve most of the post move in problems.
Colorado Springs, on Dec 31, 2019
All of the people we dealt with through Classic were professional and helpful.
Colorado Springs, on Dec 31, 2019
Classic did what they said they were going to do and the issues we brought up were addressed. I don't care how custom a home, there's always going to be issues. It's like insurance, it's completely worthless...until you have a claim. So the "moment of truth" was when Classic came out and addressed the issues. We are very happy w/ Classic overall.
Colorado Springs, on Dec 19, 2019
David has been wonderful to work with and responsive. I will be in touch with him, in January or February for some grout touchups that need work, which is already aware of. Other than that everything else is pretty perfect. I LOVE my Paradise home!
Colorado Springs, on Dec 09, 2019
1. Weekly calls from the build supervisor were appreciated. 2. Time to complete the home was on plan or better. 3. Responsiveness and assistance from the sales office was as expected or better.4. Design center contact was very helpful thru the design finish process.
Colorado Springs, on Nov 20, 2019
What I like best is everyone did their best to listen. Everyone that my wife and I came in contact with conducted themselves professionally. My wife and I would point out mistakes (or what we thought were mistakes) and the superintendent did his best to immediately accommodate.
Colorado Springs, on Oct 13, 2019
We loved the project supervisor, Matt Foster. He was very attentive to our concerns and professional. He was proactive and went above and beyond in his service to us and our home. Also, the sales office was amazing. Very positive, always responsive and helpful -- Hayden, Tina, Diane and Christian
Colorado Springs, on Oct 05, 2019
Service provided by all involved was fantastic
Colorado Springs, on Oct 03, 2019
Very attentive, reliable, & care about the HOME our family lived in. Never treated it like a house to take care of in his job, care about the home for our family
Colorado Springs, on Sep 20, 2019
Flexibility in last minute changes which made a big difference to us. The ability to take care of our walk through corrections/repairs.
Colorado Springs, on Aug 16, 2019
The sales team (Tina, Diane and Christian) and foreman (Jamie) were fantastic to deal with. During the walkthrough, Jamie marked things needing to be fixed prior to closing, without us even having to say anything. Not once during contract or build did we ever feel uneasy about our purchase decision. The sales team was always there to answer questions and never made us feel bad about asking anything. This was our 3rd home we built, but the first in 20+ years. We expected little things to go wrong and they did, but the team fixed them w/o issue. Stacey at the design studio was also awesome and while we blew our budget, it was on stuff we wanted, never on being pushed into buying more than we needed. Her guidance allowed us to have a completely kick XXXXX home.
Colorado Springs, on Aug 08, 2019
Everyone we came across in the building process was very responsive and professional.
Colorado Springs, on Aug 08, 2019
The entire team, from the sales team (Tina, Diane, Hayden, and Christan) to the build team, they worked hard to get everything done well and on time. Even though the build was delayed a month due to City utilities not able to connect, they communicated the whole process very well. Loved the team and they truly seemed to care and be as excited as we were for our new home
Colorado Springs, on Aug 08, 2019
The entire Flying Horse team (Hayden, Diane, Tina, Christian, Jamie) were all wonderful to work with! They provided me with updates weekly, when my home started construction, and addressed all my questions and concerns. Going to the house every week and seeing the finishes coming together was the most exciting part of the home building process. Working with the Flying Horse team was the best part of my experience!
Colorado Springs, on Aug 02, 2019
The building of the home it was fast and efficient.
Colorado Springs, on Jul 31, 2019
Everyone was incredibly warm and lovely to work with.
Colorado Springs, on Jul 07, 2019
Kept us updated with the construction process.
Colorado Springs, on Jul 03, 2019
The response overall were caring. Even though I had to ask a few times, they did follow through with satisfying my requests.
Colorado Springs, on Jun 26, 2019
Their responsiveness when I did have any issues.
Colorado Springs, on May 24, 2019
How organized the building process was how EVERYONE in every department have been so great. Easiest build to date we have experienced.
Colorado Springs, on May 21, 2019
It is a simple process and I have received very prompt, thorough, and courteous service.
Colorado Springs, on May 09, 2019
How incredibly relational all the people at Classic homes were to our family! They deeply cared about our satisfaction as customers, but was also equally paired with their intentional relationship building toward us.
Colorado Springs, on Apr 25, 2019
The response time was quick and initial repairs were completed right away.
Colorado Springs, on Mar 20, 2019
The people! From the sales staff to our design studio consultant, to our construction supervisor, everyone was wonderful and helpful.
Colorado Springs, on Feb 12, 2019
Classic has evolved into a superior home builder
Colorado Springs, on Feb 12, 2019
When we had a problem or issue, the came right out and quickly resolved it.
Colorado Springs, on Feb 12, 2019
The professionalism, timeliness, understanding, and friendliness
Colorado Springs, on Feb 08, 2019
After the month was up and I needed additional work to be done James gave me excellent people. He always responds quickly when I text him with answers to my questions.
Colorado Springs, on Jan 25, 2019
The communication throughout the six-month process.
Colorado Springs, on Jan 20, 2019
representatives readily available and any issues are usually dealt with promptly
Colorado Springs, on Jan 09, 2019
Amount of communication each step of the way.
Colorado Springs, on Jan 03, 2019
The few issues that popped up after move in were taken care of courteously and quickly.
Colorado Springs, on Jan 02, 2019
Friendly and knowledgeable staff, fair price, well-built home. It has been a great experience. I’ve had no issues with the home in this first year of ownership.
Colorado Springs, on Dec 29, 2018
We appreciated being involved in the building process and our questions were always answered promptly.
Colorado Springs, on Dec 29, 2018
Weekly updates from the builder Walk thru inspections provided a lot of needed and specific information about the house The Sales office was very responsive to our questions and concerns. They were very helpful in providing solutions to problems when they arose.
Colorado Springs, on Dec 28, 2018
We bought a spec home but Classic has been very attentive to every need and working with them has been a great experience.
Colorado Springs, on Dec 18, 2018
The small things that can and do go wrong or can cause additional problems, were addressed promptly and corrected. Service follow up is tremendous
Colorado Springs, on Nov 25, 2018
They built us a beautiful, well-built home and were always very courteous and friendly when we had questions.
Colorado Springs, on Nov 13, 2018
The communication was excellent. We always knew what was happening.
Colorado Springs, on Oct 19, 2018
The entire staff, from Sales to Construction, seems genuinely interested in taking care of us!
Colorado Springs, on May 05, 2018
Quality home builder, but receiving that quality was a struggle to achieve. The sales staff (Tina in particular) and construction manager were initially reluctant to help resolve some issues with the building process. This issue was raised to the construction supervisor only to be met with a poor attitude and less-than-professional (frankly immature) conduct. Most (not all) issues were eventually resolved. Unfortunately, as someone with health problems after 29 years of honorable military serve, this process induced unnecessary stress and frustration which added to such health concerns.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, on Mar 12, 2020
The communication from the builder to the sales team was extraordinary. I was impressed with the weekly calls from the builder (Justin) and how quick and professional the sales team was with the numerous questions I had.
Colorado Springs, on Dec 09, 2019
1. Weekly calls from the build supervisor were appreciated. 2. Time to complete the home was on plan or better. 3. Responsiveness and assistance from the sales office was as expected or better.4. Design center contact was very helpful thru the design finish process.
Colorado Springs, on Nov 20, 2019
What I like best is everyone did their best to listen. Everyone that my wife and I came in contact with conducted themselves professionally. My wife and I would point out mistakes (or what we thought were mistakes) and the superintendent did his best to immediately accommodate.
Colorado Springs, on Oct 13, 2019
We loved the project supervisor, Matt Foster. He was very attentive to our concerns and professional. He was proactive and went above and beyond in his service to us and our home. Also, the sales office was amazing. Very positive, always responsive and helpful -- Hayden, Tina, Diane and Christian
Colorado Springs, on Oct 05, 2019
Service provided by all involved was fantastic
Colorado Springs, on Sep 20, 2019
Flexibility in last minute changes which made a big difference to us. The ability to take care of our walk through corrections/repairs.
Colorado Springs, on Aug 16, 2019
The sales team (Tina, Diane and Christian) and foreman (Jamie) were fantastic to deal with. During the walkthrough, Jamie marked things needing to be fixed prior to closing, without us even having to say anything. Not once during contract or build did we ever feel uneasy about our purchase decision. The sales team was always there to answer questions and never made us feel bad about asking anything. This was our 3rd home we built, but the first in 20+ years. We expected little things to go wrong and they did, but the team fixed them w/o issue. Stacey at the design studio was also awesome and while we blew our budget, it was on stuff we wanted, never on being pushed into buying more than we needed. Her guidance allowed us to have a completely kick XXXXX home.
Colorado Springs, on Aug 08, 2019
Everyone we came across in the building process was very responsive and professional.
Colorado Springs, on Aug 08, 2019
The entire team, from the sales team (Tina, Diane, Hayden, and Christan) to the build team, they worked hard to get everything done well and on time. Even though the build was delayed a month due to City utilities not able to connect, they communicated the whole process very well. Loved the team and they truly seemed to care and be as excited as we were for our new home
Colorado Springs, on Aug 08, 2019
The entire Flying Horse team (Hayden, Diane, Tina, Christian, Jamie) were all wonderful to work with! They provided me with updates weekly, when my home started construction, and addressed all my questions and concerns. Going to the house every week and seeing the finishes coming together was the most exciting part of the home building process. Working with the Flying Horse team was the best part of my experience!
Colorado Springs, on May 09, 2019
How incredibly relational all the people at Classic homes were to our family! They deeply cared about our satisfaction as customers, but was also equally paired with their intentional relationship building toward us.
Colorado Springs, on Mar 20, 2019
The people! From the sales staff to our design studio consultant, to our construction supervisor, everyone was wonderful and helpful.
Colorado Springs, on Jan 25, 2019
The communication throughout the six-month process.
Colorado Springs, on Jan 09, 2019
Amount of communication each step of the way.
Colorado Springs, on Dec 29, 2018
We appreciated being involved in the building process and our questions were always answered promptly.
Colorado Springs, on Dec 29, 2018
Weekly updates from the builder Walk thru inspections provided a lot of needed and specific information about the house The Sales office was very responsive to our questions and concerns. They were very helpful in providing solutions to problems when they arose.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, on Mar 13, 2020
James Leyba is a good warranty service/customer care representative. He can only do what he can do...he wouldn't have to do much if the house we purchased was built with the quality that Classic Homes is known for...huge disappointment.
Colorado Springs, on Feb 10, 2020
I am not impressed by the warranty service. I put in a request over a month ago and made follow up calls with no response. This is unacceptable
Colorado Springs, on Jan 23, 2020
Was able to resolve most of the post move in problems.
Colorado Springs, on Dec 31, 2019
Classic did what they said they were going to do and the issues we brought up were addressed. I don't care how custom a home, there's always going to be issues. It's like insurance, it's completely worthless...until you have a claim. So the "moment of truth" was when Classic came out and addressed the issues. We are very happy w/ Classic overall.
Colorado Springs, on Dec 19, 2019
David has been wonderful to work with and responsive. I will be in touch with him, in January or February for some grout touchups that need work, which is already aware of. Other than that everything else is pretty perfect. I LOVE my Paradise home!
Colorado Springs, on Oct 03, 2019
Very attentive, reliable, & care about the HOME our family lived in. Never treated it like a house to take care of in his job, care about the home for our family
Colorado Springs, on May 21, 2019
It is a simple process and I have received very prompt, thorough, and courteous service.
Colorado Springs, on Apr 25, 2019
The response time was quick and initial repairs were completed right away.
Colorado Springs, on Feb 12, 2019
When we had a problem or issue, the came right out and quickly resolved it.
Colorado Springs, on Feb 12, 2019
The professionalism, timeliness, understanding, and friendliness
Colorado Springs, on Feb 08, 2019
After the month was up and I needed additional work to be done James gave me excellent people. He always responds quickly when I text him with answers to my questions.
Colorado Springs, on Jan 20, 2019
representatives readily available and any issues are usually dealt with promptly
Colorado Springs, on Jan 03, 2019
The few issues that popped up after move in were taken care of courteously and quickly.
Colorado Springs, on Dec 18, 2018
The small things that can and do go wrong or can cause additional problems, were addressed promptly and corrected. Service follow up is tremendous
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, on Dec 31, 2019
All of the people we dealt with through Classic were professional and helpful.
Colorado Springs, on Aug 02, 2019
The building of the home it was fast and efficient.
Colorado Springs, on Jul 31, 2019
Everyone was incredibly warm and lovely to work with.
Colorado Springs, on Jul 07, 2019
Kept us updated with the construction process.
Colorado Springs, on Jul 03, 2019
The response overall were caring. Even though I had to ask a few times, they did follow through with satisfying my requests.
Colorado Springs, on Jun 26, 2019
Their responsiveness when I did have any issues.
Colorado Springs, on May 24, 2019
How organized the building process was how EVERYONE in every department have been so great. Easiest build to date we have experienced.
Colorado Springs, on Feb 12, 2019
Classic has evolved into a superior home builder
Colorado Springs, on Jan 02, 2019
Friendly and knowledgeable staff, fair price, well-built home. It has been a great experience. I’ve had no issues with the home in this first year of ownership.
Colorado Springs, on Dec 28, 2018
We bought a spec home but Classic has been very attentive to every need and working with them has been a great experience.
Colorado Springs, on Nov 25, 2018
They built us a beautiful, well-built home and were always very courteous and friendly when we had questions.
Colorado Springs, on Oct 19, 2018
The entire staff, from Sales to Construction, seems genuinely interested in taking care of us!
Colorado Springs, on May 05, 2018
Quality home builder, but receiving that quality was a struggle to achieve. The sales staff (Tina in particular) and construction manager were initially reluctant to help resolve some issues with the building process. This issue was raised to the construction supervisor only to be met with a poor attitude and less-than-professional (frankly immature) conduct. Most (not all) issues were eventually resolved. Unfortunately, as someone with health problems after 29 years of honorable military serve, this process induced unnecessary stress and frustration which added to such health concerns.