Top Homebuilder Ratings & Reviews

Classic Homes

Flying Horse

53 Homeowner Reviews Completed May 2023 - Nov 2024

Overall Satisfaction

4.5
Customers' overall satisfaction
4.4
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

5.0

Home Personalization Experience

4.9

Construction Experience

4.9

Customer Care Experience

4.9

Home Readiness

4.7

Installation & Workmanship

4.7

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, on May 30, 2024

I loved the whole team and they are always helpful

5.0
Verified Homeowner
Colorado Springs, on Jul 15, 2024

Finishes not done well. Not one light switch out outlet is level in the entire house. Trim cut at the bottom roughly, just looks bad. Take the time to do a good job, not a half assed one!

3.6
Verified Homeowner
Colorado Springs, CO, on Nov 16, 2024

Everything was great!! We loved the whole process. We have built several houses/townhomes and this process far exceeded our expectations. Thank you Classic

5.0
Verified Homeowner
Colorado Springs, on Apr 13, 2024

The process was all above board. Never felt like things were being hidden or corners trying to be cut.

4.1
Verified Homeowner
Colorado Springs, on May 28, 2024

Classic has been prompt and thorough in addressing, scheduling and completing any issues that have popped up since move in.

5.0
Verified Homeowner
Colorado Springs, CO, on Nov 15, 2024

The entire process was seamless and the Classic team is wonderful!

5.0
Verified Homeowner
Colorado Springs , on Jan 19, 2024

Good communication, follow-up regarding warranty concerns and all completed in 2023. Best part is to maintain the homes market value by repairing warranty items. Much appreciation for everyone who assisted. Blessings

5.0
Verified Homeowner
Colorado Springs, on May 24, 2024

Everything has gone smoothly

4.7
Verified Homeowner
Colorado Springs, CO, on Oct 28, 2024

There was a clearance issue between a bathroom door and a glass shower door. If we were aware of it, we would have decided differently.

5.0
Verified Homeowner
Colorado Springs, on Jan 09, 2024

Ricky has been great

5.0
Verified Homeowner
Colorado Springs, on Jan 10, 2024

I like the communication we had when the home was under construction.

4.8
Verified Homeowner
Colorado Springs, CO, on Oct 16, 2024

Loved the entire process. The design process was a little bit overwhelming not living near the Design Studio, but the online 3D walkthrough of the homes helped

4.9
Verified Homeowner
Colorado Springs, on Nov 13, 2023

Nothing really. Anytime an issue is raised it gets taken care of without little to no hassle. Being next to the build sites still typically gets taken care of same day by one of the build supervisors

5.0
Verified Homeowner
Colorado Springs, on Dec 05, 2023

(1) dislike: how we were tricked into finishing the basement by our salesperson (2) like: professionalism of the construction and maintenance (3) dislike: communication with the Warranty department is inconvenient for the home owner (4) inconsistent information about acceptable temperature differences between main and basement levels (one said 8-10, another said 10 was "fine") (5) like: parties at the sales office (good food and drink).

4.1
Verified Homeowner
Colorado Springs, CO, on Oct 12, 2024

No dislikes.

5.0
Verified Homeowner
Colorado Springs, on Aug 02, 2023

I like it, no real issues yet.

5.0
Verified Homeowner
Colorado Springs, on Nov 27, 2023

Very thorough, they follow through, multiple options during design phase.

4.5
Verified Homeowner
Colorado Springs, CO, on Sep 20, 2024

The Classic Homes process spoiled me. I can't imagine buying a home any other way. Diane Sullivan and the Team at Flying Horse were there to help me the entire way and immediately made me feel like part of a community. My options were clearly explained and I had time to make thoughtful decisions. The Design Studio experience with Leigh Barrington was fun and helped me craft the home of my dreams. Justin did a fantastic job setting up my build for success. I very much trusted Jaime's expertise to ensure a high degree of quality and craftsmanship during the build. Ken went the extra mile to ensure everything was just right for me at move-in. When I closed, Tina Loncar made me feel like I won a game show when I pulled up to the house for my New Home Presentation. Jaime and Ken thoroughly instructed me on how my house operates during the Final Walkthrough and I appreciate that Robert went over everything with me again during the New Home Presentation to be sure I remembered. The only negative I experienced was just seeing some lack of care by the sub-contrators/vendors when I would visit on Sundays. Jaime and Ken have their hands full ensuring the sub-contractors are performing at the Classic Homes standard of care. One Sunday, I arrived to find an empty chip bag stashed in a drawer and empty bottles thrown under the stairs. Jaime and Ken shouldn't have to clean that stuff up. Also, the people who built the deck were either rushed or just didn't care about the quality. The deck is safe and of average quality, but not well done. People who visit my house use the word "stunning" when they see the quality and craftsmanship of the house...then they see the deck and ask what happened. It looks unfinished in places and is at a standard below the rest of the house. Jaime and Ken explained to me why some wood is left without stain or paint. I understand it, but the end result looks out of place with the rest of the gorgeous house. Lastly, Home Run Electronics has been horrible to work with. They were missing the Ring doorbell during the Smart Home installation. I purchased a security system through them, but they didn't bring cameras to install in the pre-wiring they did. I sent emails well in advance of installation to purchase a network switch and have them install the TV on the fireplace. Those emails went unanswered. My phone messages were not returned by Sales until I complained to the scheduler Nate who escalated the situation to his boss. I have never seen such dismissive service from a sales team. They seem totally uninterested in my business and at this point I anticipate having to bring in another company to finish the security system and network set-up. I highly encourage Classic Homes to evaluate the company and reassess the partnership. I love that Classic is partnered with a company that provides these services, but Home Run Electronics has been a nightmare to deal with on my end. You are welcome to contact me for more details.

5.0
Verified Homeowner
Colorado Springs, on Jul 24, 2023

They are responsive and kind.

5.0
Verified Homeowner
Colorado Springs, on Nov 23, 2023

Loved the tight communication regarding updates on build

5.0
Verified Homeowner
Colorado Springs, CO, on Sep 15, 2024

This was the absolute BEST end to end home purchase of our lifetime! We first met our sales professional (Tina) 10 months ago and she was absolutely amazing! All of our questions were answered, follow up and follow through were exceptional! Our building superintendent (Jamie) talked on the phone each week, recapping the progress of the past week as well as gave us a time line for the current week. He took his time to answer all of our questions and went out of his way to help us in every way he could. I so enjoyed each Monday morning conversation with Jamie, telling him I’d miss talking with him after our build was complete. Jamie is a consummate professional with a world class personality and we are so thankful he was in charge of our build. Leigh in the design center was so helpful, professional personable and an amazing interior designer! Diane answered every question we had and her follow up and follow through exceeded any/ all of our expectations!

5.0
Verified Homeowner
Colorado Springs, on Jun 30, 2023

(1) The uncertainty of when repairs will occur due to the lack of consistent communication with Classic employees. (2) Some trades fix one problem but create additional problems in the process, necessitating return visits. (3) some 30-day items are still not addressed after four months. (4) mislabeled paint tubs/grout tubs provided at closing were used to fix warranty problems but created new problems because of that mislabeling.

2.6
Verified Homeowner
Colorado Springs, on Nov 17, 2023

They treated my concerns with care and addressed them

4.3
Verified Homeowner
Colorado Springs, CO, on Apr 06, 2024

I have noticed so many issues after I moved into my new home. The carpet installer did not do good job. We feel so many nails. All the switches are giving us a shot when we are turning them on. My kids are scared to touch it. Last night, I feel so much wind coming from the main door and through windows in the room. It is very hard to sleep. I can't wait 30 days to fix some of these things. I heard from other people that classic build home in rush. Now I can see why they are saying this. I need someone to call me at XXX-XXX-XXXX Thank you!

4.2
Verified Homeowner
Colorado Springs, on Jun 29, 2023

I haven't had any issues.

5.0
Verified Homeowner
Colorado Springs, on Oct 22, 2023

I don't have anything that I dislike. However, I wish the Studio have more selection items.

4.5
Verified Homeowner
Colorado Springs, CO, on Jan 16, 2024

Where do we start? Our experience was a "10" from start to finish. Even when we were just in the decision process, Tina, Diane, and Christian were attentive and helpful, and never pushy. Jamie and Marcus were excellent as well. We spent a lot of Sundays visiting our build site. The communication between us and the entire Staff was always on time and any issues were resolved promptly.

5.0
Verified Homeowner
Colorado Springs, on Jun 19, 2023

I am frustrated, it is almost six months since I moved in. I still waiting for the back orders for my kitchen. The missing parts were ordered twice with the wrong color or the wrong sizes. And the third time the team promised to deliver a month ago still hasn’t received

3.2
Verified Homeowner
Colorado Springs, on Aug 20, 2023

Professional staff on every level and the quality the home is excellent

5.0
Verified Homeowner
Colorado Springs, CO, on Jan 12, 2024

I loved the team we worked with. Everyone from start to finish was amazing.

5.0
Verified Homeowner
Colorado Springs, on Jun 08, 2023

The warranty service was quick to response to my inquiries and appointment request. But after the appointment, I had several cancelation and postpone for the subsequence works. This is my second house so I stay there once in couple of months so getting appointment has been a challenge. Every postpone will set me back couple of months. I was very disappointed in my last appointment when I was told the technician postpone by one day but then did not come. Then when I tried to contact, they never responded to my email. I even contacted the sales team but was refer back to Warranty Service. I would like to provide higher score, but this experience just stop me for doing that.

3.4
Verified Homeowner
Colorado Springs, on Aug 15, 2023

The back deck is falling off

2.7
Verified Homeowner
Colorado Springs, CO, on Aug 16, 2023

It was fine.

5.0
Verified Homeowner
Colorado Springs, on Apr 26, 2023

Easy to work with company, appreciated the level of communication every step of the way.

4.8
Verified Homeowner
Colorado Springs, on May 06, 2023

Still waiting on microwave and trim 5 months post closing which is a little frustrating.

5.0
Verified Homeowner
Colorado Springs, CO, on Jul 17, 2023

Need more design paint and lighting choices.

5.0
Verified Homeowner
Colorado Springs, on Mar 08, 2023

Jack has been great

5.0
Verified Homeowner
Colorado Springs, on Apr 25, 2023

From the sales process with Tina to the build with Justin to the back order team the team at Classic exceeded expectations every step of the way. They were all friendly, knowledgeable and responsive. We are extremely happy with the quality of our home and recommend Classic to all of our friends.

5.0
Verified Homeowner
Colorado Springs, CO, on Jul 11, 2023

Liked: The staff from sales to builders to warranty have been very professional, friendly and accommodating. Whenever there has been an issue the whole team works quick to action and make things right. Dislike: Going back to the very initial hunt process. We did not like the lot premiums being hidden and having to ask for each one. A lot of the other builders we looked at we were able to see these online.

4.7
Verified Homeowner
Colorado Springs, on Jan 03, 2023

The experience was positive. Team members took care of our concerns in a timely manner.

4.8
Verified Homeowner
Colorado Springs, on Apr 02, 2023

Classic has always been responsive to any and all warranty issues, and our home is lovely. We have had a few hiccups with other vendors, but Classic always interfaces with them on our behalf.

4.4
Verified Homeowner
Colorado Springs, CO, on Jun 30, 2023

We were informed every single step of the way. Items were addressed in a timely manner. Wonderful staff and quick response times.

5.0
Verified Homeowner
Colorado Springs, on Nov 03, 2022

Not as timely as we would have liked.

4.4
Verified Homeowner
Colorado Springs, on Mar 04, 2023

Loved the entire experience

5.0
Verified Homeowner
Colorado Springs , CO, on Apr 15, 2023

Quality building, staff members on the team and the follow up during build to close. Thank you ??

5.0
Verified Homeowner
Colorado Springs, on Nov 02, 2022

The timing has been challenging, but the service so far has been good. The bulk of our warranty repairs have yet to be completed, but our stove hood has been repaired and is working perfectly now.

3.7
Verified Homeowner
Colorado Springs, on Jan 31, 2023

I put in a service request, honestly I can’t remember when but it was a long time ago about a fence post that is broken on the back fence. The property line fence. It was never repaired. Another thing, part of the railing, completely broke with not much pressure being put in it. In our master bath, the shower heads make noise when water comes out. One of the rooms stays completely cold when the others don’t. A lot of cracks on the concrete. But they might make it 8 years. A few other things but not to big of a deal. The rest is pretty good and better quality than almost all mass builders in town other than custom builders. But to say it was 800k worth. It might be if it wasn’t for the things I mentioned.

2.9
Verified Homeowner
Colorado Springs, CO, on Apr 10, 2023

We have no dislikes we really liked the experience, this is our second Classic Home.

5.0
Verified Homeowner
Colorado Springs, on Nov 01, 2022

The communication has been great. We understand that certain things are backordered and appreciate Classic's communication throughout the process.

5.0
Verified Homeowner
Colorado Springs, on Jan 11, 2023

Working with Classic has been a great experience from purchase to the construction and the quality of the home.

5.0
Verified Homeowner
Colorado Springs , CO, on Apr 07, 2023

The Classic Home experience was smooth and well planned. Everyone was welcoming and accommodating.

4.9
Verified Homeowner
Colorado Springs, on Oct 28, 2022

It’s been great

5.0
Verified Homeowner
Colorado Springs, on Jan 08, 2023

We liked the processes put in place for building our home. We disliked the final product quality and workmanship in some areas. We believe for the price point it needs to be improved.

3.8
Verified Homeowner
Colorado Springs , CO, on Mar 12, 2023

The only thing was getting the final figures on closing day. There was no communication even though we reached out multiple times regarding final figures.

5.0
Verified Homeowner
Colorado Springs, on Sep 15, 2022

Always responsive

5.0
Verified Homeowner
Colorado Springs, on Dec 31, 2022

Most everything has been wonderful! The only thing I haven't been happy with is that HVAC efficiency is not nearly as good as in our previous Classic house.

4.6
Verified Homeowner
Colorado Springs, CO, on Mar 08, 2023

The process was very smooth, the Tina Loncar was absolutely amazing! She provided fantastic information and was always available to answer questions or assist during the process. She spelled out every step for us so that we always knew what was coming up next and what we should be expecting throughout the process. We really appreciated her attention to detail and organization as well as her kindness. Jamie and Marcus were our superintendents and they were both fantastic as well. They address all minor concerns that popped up during construction, and were always available to answer any of the random questions that popped into our heads. The Classic Homes team was fantastic from start to finish, we even had an unforeseen hiccup at Closing and everyone was so kind and understanding and help get it resolved super quickly. We have been in the home 1 full week now and are loving every bit of it!

5.0
Verified Homeowner
Colorado Springs, on Sep 02, 2022

I currently have a service request in about a broken rail on the property line fence that has not been addressed. We will see how this service request goes. Everything else Classic Homes has done as far as service request has been great. I wish some of the finishing in the garage was done better and in the mechanical closet upstairs. Seems like they where rushed and not to much care was taken with those things. Some fishing in the home as well but for the most part we are ok.

5.0
Verified Homeowner
Colorado Springs, on Dec 18, 2022

Our experience with Classic Homes has been second to none. We are very pleased with our home.

4.7
Verified Homeowner
Colorado Springs, CO, on Feb 22, 2023

I really liked the friendliness and attentiveness of the staff. I disliked the level of flexibility about the move in date when the house finished two months earlier than originally communicated.

4.5
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, CO, on Nov 16, 2024

Everything was great!! We loved the whole process. We have built several houses/townhomes and this process far exceeded our expectations. Thank you Classic

5.0
Verified Homeowner
Colorado Springs, CO, on Nov 15, 2024

The entire process was seamless and the Classic team is wonderful!

5.0
Verified Homeowner
Colorado Springs, CO, on Oct 28, 2024

There was a clearance issue between a bathroom door and a glass shower door. If we were aware of it, we would have decided differently.

5.0
Verified Homeowner
Colorado Springs, CO, on Oct 16, 2024

Loved the entire process. The design process was a little bit overwhelming not living near the Design Studio, but the online 3D walkthrough of the homes helped

4.9
Verified Homeowner
Colorado Springs, CO, on Oct 12, 2024

No dislikes.

5.0
Verified Homeowner
Colorado Springs, CO, on Sep 20, 2024

The Classic Homes process spoiled me. I can't imagine buying a home any other way. Diane Sullivan and the Team at Flying Horse were there to help me the entire way and immediately made me feel like part of a community. My options were clearly explained and I had time to make thoughtful decisions. The Design Studio experience with Leigh Barrington was fun and helped me craft the home of my dreams. Justin did a fantastic job setting up my build for success. I very much trusted Jaime's expertise to ensure a high degree of quality and craftsmanship during the build. Ken went the extra mile to ensure everything was just right for me at move-in. When I closed, Tina Loncar made me feel like I won a game show when I pulled up to the house for my New Home Presentation. Jaime and Ken thoroughly instructed me on how my house operates during the Final Walkthrough and I appreciate that Robert went over everything with me again during the New Home Presentation to be sure I remembered. The only negative I experienced was just seeing some lack of care by the sub-contrators/vendors when I would visit on Sundays. Jaime and Ken have their hands full ensuring the sub-contractors are performing at the Classic Homes standard of care. One Sunday, I arrived to find an empty chip bag stashed in a drawer and empty bottles thrown under the stairs. Jaime and Ken shouldn't have to clean that stuff up. Also, the people who built the deck were either rushed or just didn't care about the quality. The deck is safe and of average quality, but not well done. People who visit my house use the word "stunning" when they see the quality and craftsmanship of the house...then they see the deck and ask what happened. It looks unfinished in places and is at a standard below the rest of the house. Jaime and Ken explained to me why some wood is left without stain or paint. I understand it, but the end result looks out of place with the rest of the gorgeous house. Lastly, Home Run Electronics has been horrible to work with. They were missing the Ring doorbell during the Smart Home installation. I purchased a security system through them, but they didn't bring cameras to install in the pre-wiring they did. I sent emails well in advance of installation to purchase a network switch and have them install the TV on the fireplace. Those emails went unanswered. My phone messages were not returned by Sales until I complained to the scheduler Nate who escalated the situation to his boss. I have never seen such dismissive service from a sales team. They seem totally uninterested in my business and at this point I anticipate having to bring in another company to finish the security system and network set-up. I highly encourage Classic Homes to evaluate the company and reassess the partnership. I love that Classic is partnered with a company that provides these services, but Home Run Electronics has been a nightmare to deal with on my end. You are welcome to contact me for more details.

5.0
Verified Homeowner
Colorado Springs, CO, on Sep 15, 2024

This was the absolute BEST end to end home purchase of our lifetime! We first met our sales professional (Tina) 10 months ago and she was absolutely amazing! All of our questions were answered, follow up and follow through were exceptional! Our building superintendent (Jamie) talked on the phone each week, recapping the progress of the past week as well as gave us a time line for the current week. He took his time to answer all of our questions and went out of his way to help us in every way he could. I so enjoyed each Monday morning conversation with Jamie, telling him I’d miss talking with him after our build was complete. Jamie is a consummate professional with a world class personality and we are so thankful he was in charge of our build. Leigh in the design center was so helpful, professional personable and an amazing interior designer! Diane answered every question we had and her follow up and follow through exceeded any/ all of our expectations!

5.0
Verified Homeowner
Colorado Springs, CO, on Apr 06, 2024

I have noticed so many issues after I moved into my new home. The carpet installer did not do good job. We feel so many nails. All the switches are giving us a shot when we are turning them on. My kids are scared to touch it. Last night, I feel so much wind coming from the main door and through windows in the room. It is very hard to sleep. I can't wait 30 days to fix some of these things. I heard from other people that classic build home in rush. Now I can see why they are saying this. I need someone to call me at XXX-XXX-XXXX Thank you!

4.2
Verified Homeowner
Colorado Springs, CO, on Jan 16, 2024

Where do we start? Our experience was a "10" from start to finish. Even when we were just in the decision process, Tina, Diane, and Christian were attentive and helpful, and never pushy. Jamie and Marcus were excellent as well. We spent a lot of Sundays visiting our build site. The communication between us and the entire Staff was always on time and any issues were resolved promptly.

5.0
Verified Homeowner
Colorado Springs, CO, on Jan 12, 2024

I loved the team we worked with. Everyone from start to finish was amazing.

5.0
Verified Homeowner
Colorado Springs, CO, on Aug 16, 2023

It was fine.

5.0
Verified Homeowner
Colorado Springs, CO, on Jul 17, 2023

Need more design paint and lighting choices.

5.0
Verified Homeowner
Colorado Springs, CO, on Jul 11, 2023

Liked: The staff from sales to builders to warranty have been very professional, friendly and accommodating. Whenever there has been an issue the whole team works quick to action and make things right. Dislike: Going back to the very initial hunt process. We did not like the lot premiums being hidden and having to ask for each one. A lot of the other builders we looked at we were able to see these online.

4.7
Verified Homeowner
Colorado Springs, CO, on Jun 30, 2023

We were informed every single step of the way. Items were addressed in a timely manner. Wonderful staff and quick response times.

5.0
Verified Homeowner
Colorado Springs , CO, on Apr 15, 2023

Quality building, staff members on the team and the follow up during build to close. Thank you ??

5.0
Verified Homeowner
Colorado Springs, CO, on Apr 10, 2023

We have no dislikes we really liked the experience, this is our second Classic Home.

5.0
Verified Homeowner
Colorado Springs , CO, on Apr 07, 2023

The Classic Home experience was smooth and well planned. Everyone was welcoming and accommodating.

4.9
Verified Homeowner
Colorado Springs , CO, on Mar 12, 2023

The only thing was getting the final figures on closing day. There was no communication even though we reached out multiple times regarding final figures.

5.0
Verified Homeowner
Colorado Springs, CO, on Mar 08, 2023

The process was very smooth, the Tina Loncar was absolutely amazing! She provided fantastic information and was always available to answer questions or assist during the process. She spelled out every step for us so that we always knew what was coming up next and what we should be expecting throughout the process. We really appreciated her attention to detail and organization as well as her kindness. Jamie and Marcus were our superintendents and they were both fantastic as well. They address all minor concerns that popped up during construction, and were always available to answer any of the random questions that popped into our heads. The Classic Homes team was fantastic from start to finish, we even had an unforeseen hiccup at Closing and everyone was so kind and understanding and help get it resolved super quickly. We have been in the home 1 full week now and are loving every bit of it!

5.0
Verified Homeowner
Colorado Springs, CO, on Feb 22, 2023

I really liked the friendliness and attentiveness of the staff. I disliked the level of flexibility about the move in date when the house finished two months earlier than originally communicated.

4.5
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, on May 30, 2024

I loved the whole team and they are always helpful

5.0
Verified Homeowner
Colorado Springs, on May 28, 2024

Classic has been prompt and thorough in addressing, scheduling and completing any issues that have popped up since move in.

5.0
Verified Homeowner
Colorado Springs, on May 24, 2024

Everything has gone smoothly

4.7
Verified Homeowner
Colorado Springs, on Jan 09, 2024

Ricky has been great

5.0
Verified Homeowner
Colorado Springs, on Nov 13, 2023

Nothing really. Anytime an issue is raised it gets taken care of without little to no hassle. Being next to the build sites still typically gets taken care of same day by one of the build supervisors

5.0
Verified Homeowner
Colorado Springs, on Aug 02, 2023

I like it, no real issues yet.

5.0
Verified Homeowner
Colorado Springs, on Jul 24, 2023

They are responsive and kind.

5.0
Verified Homeowner
Colorado Springs, on Jun 30, 2023

(1) The uncertainty of when repairs will occur due to the lack of consistent communication with Classic employees. (2) Some trades fix one problem but create additional problems in the process, necessitating return visits. (3) some 30-day items are still not addressed after four months. (4) mislabeled paint tubs/grout tubs provided at closing were used to fix warranty problems but created new problems because of that mislabeling.

2.6
Verified Homeowner
Colorado Springs, on Jun 29, 2023

I haven't had any issues.

5.0
Verified Homeowner
Colorado Springs, on Jun 19, 2023

I am frustrated, it is almost six months since I moved in. I still waiting for the back orders for my kitchen. The missing parts were ordered twice with the wrong color or the wrong sizes. And the third time the team promised to deliver a month ago still hasn’t received

3.2
Verified Homeowner
Colorado Springs, on Jun 08, 2023

The warranty service was quick to response to my inquiries and appointment request. But after the appointment, I had several cancelation and postpone for the subsequence works. This is my second house so I stay there once in couple of months so getting appointment has been a challenge. Every postpone will set me back couple of months. I was very disappointed in my last appointment when I was told the technician postpone by one day but then did not come. Then when I tried to contact, they never responded to my email. I even contacted the sales team but was refer back to Warranty Service. I would like to provide higher score, but this experience just stop me for doing that.

3.4
Verified Homeowner
Colorado Springs, on May 06, 2023

Still waiting on microwave and trim 5 months post closing which is a little frustrating.

5.0
Verified Homeowner
Colorado Springs, on Mar 08, 2023

Jack has been great

5.0
Verified Homeowner
Colorado Springs, on Jan 03, 2023

The experience was positive. Team members took care of our concerns in a timely manner.

4.8
Verified Homeowner
Colorado Springs, on Nov 03, 2022

Not as timely as we would have liked.

4.4
Verified Homeowner
Colorado Springs, on Nov 02, 2022

The timing has been challenging, but the service so far has been good. The bulk of our warranty repairs have yet to be completed, but our stove hood has been repaired and is working perfectly now.

3.7
Verified Homeowner
Colorado Springs, on Nov 01, 2022

The communication has been great. We understand that certain things are backordered and appreciate Classic's communication throughout the process.

5.0
Verified Homeowner
Colorado Springs, on Oct 28, 2022

It’s been great

5.0
Verified Homeowner
Colorado Springs, on Sep 15, 2022

Always responsive

5.0
Verified Homeowner
Colorado Springs, on Sep 02, 2022

I currently have a service request in about a broken rail on the property line fence that has not been addressed. We will see how this service request goes. Everything else Classic Homes has done as far as service request has been great. I wish some of the finishing in the garage was done better and in the mechanical closet upstairs. Seems like they where rushed and not to much care was taken with those things. Some fishing in the home as well but for the most part we are ok.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, on Jul 15, 2024

Finishes not done well. Not one light switch out outlet is level in the entire house. Trim cut at the bottom roughly, just looks bad. Take the time to do a good job, not a half assed one!

3.6
Verified Homeowner
Colorado Springs, on Apr 13, 2024

The process was all above board. Never felt like things were being hidden or corners trying to be cut.

4.1
Verified Homeowner
Colorado Springs , on Jan 19, 2024

Good communication, follow-up regarding warranty concerns and all completed in 2023. Best part is to maintain the homes market value by repairing warranty items. Much appreciation for everyone who assisted. Blessings

5.0
Verified Homeowner
Colorado Springs, on Jan 10, 2024

I like the communication we had when the home was under construction.

4.8
Verified Homeowner
Colorado Springs, on Dec 05, 2023

(1) dislike: how we were tricked into finishing the basement by our salesperson (2) like: professionalism of the construction and maintenance (3) dislike: communication with the Warranty department is inconvenient for the home owner (4) inconsistent information about acceptable temperature differences between main and basement levels (one said 8-10, another said 10 was "fine") (5) like: parties at the sales office (good food and drink).

4.1
Verified Homeowner
Colorado Springs, on Nov 27, 2023

Very thorough, they follow through, multiple options during design phase.

4.5
Verified Homeowner
Colorado Springs, on Nov 23, 2023

Loved the tight communication regarding updates on build

5.0
Verified Homeowner
Colorado Springs, on Nov 17, 2023

They treated my concerns with care and addressed them

4.3
Verified Homeowner
Colorado Springs, on Oct 22, 2023

I don't have anything that I dislike. However, I wish the Studio have more selection items.

4.5
Verified Homeowner
Colorado Springs, on Aug 20, 2023

Professional staff on every level and the quality the home is excellent

5.0
Verified Homeowner
Colorado Springs, on Aug 15, 2023

The back deck is falling off

2.7
Verified Homeowner
Colorado Springs, on Apr 26, 2023

Easy to work with company, appreciated the level of communication every step of the way.

4.8
Verified Homeowner
Colorado Springs, on Apr 25, 2023

From the sales process with Tina to the build with Justin to the back order team the team at Classic exceeded expectations every step of the way. They were all friendly, knowledgeable and responsive. We are extremely happy with the quality of our home and recommend Classic to all of our friends.

5.0
Verified Homeowner
Colorado Springs, on Apr 02, 2023

Classic has always been responsive to any and all warranty issues, and our home is lovely. We have had a few hiccups with other vendors, but Classic always interfaces with them on our behalf.

4.4
Verified Homeowner
Colorado Springs, on Mar 04, 2023

Loved the entire experience

5.0
Verified Homeowner
Colorado Springs, on Jan 31, 2023

I put in a service request, honestly I can’t remember when but it was a long time ago about a fence post that is broken on the back fence. The property line fence. It was never repaired. Another thing, part of the railing, completely broke with not much pressure being put in it. In our master bath, the shower heads make noise when water comes out. One of the rooms stays completely cold when the others don’t. A lot of cracks on the concrete. But they might make it 8 years. A few other things but not to big of a deal. The rest is pretty good and better quality than almost all mass builders in town other than custom builders. But to say it was 800k worth. It might be if it wasn’t for the things I mentioned.

2.9
Verified Homeowner
Colorado Springs, on Jan 11, 2023

Working with Classic has been a great experience from purchase to the construction and the quality of the home.

5.0
Verified Homeowner
Colorado Springs, on Jan 08, 2023

We liked the processes put in place for building our home. We disliked the final product quality and workmanship in some areas. We believe for the price point it needs to be improved.

3.8
Verified Homeowner
Colorado Springs, on Dec 31, 2022

Most everything has been wonderful! The only thing I haven't been happy with is that HVAC efficiency is not nearly as good as in our previous Classic house.

4.6
Verified Homeowner
Colorado Springs, on Dec 18, 2022

Our experience with Classic Homes has been second to none. We are very pleased with our home.

4.7
Verified Homeowner