Overall Satisfaction
Community Profile
MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, on Jan 05, 2022
Every Classic rep we've dealt with seems to enjoy what they do and the experiences we've had with each of them has always been positive - this goes for the entire process (Tina/Christian and Jamie on the front end, Liz and Stan for warranty). It feels like Classic actually cares about the customer.
Colorado Springs, CO, on Jun 19, 2022
Sales people and Justin were very responsive.
Colorado Springs, on Jun 21, 2022
Slow to take action. Warranty rep “means” well but often is either unresponsive or very slow to take action
Colorado Springs, on Dec 14, 2021
The only disappointment is with the Grading Plan and Drainage reports filed with the city. They understate the storm water run off in the development after building, hardscape and landscape is completed. My lot is subject to excessive storm water run off and I was forced to spend $10,000 to direct the flow. I have an opinion from a water engineer that the 'Basin Runoff Coefficient Summary' used a 'weighted' factor that underestimated the storm water runoff. I am preparing a letter to the city questioning the accuracy of the Drainage Report. I have spoken to Mr. Richardson in the past and Classic Homes states that my situation is normal and usual 'lot to lot' flow. I disagree and consider Classic Homes responsible to provide a buildable lot that can be used without significant structures to control storm water drainage.
Colorado Springs, on Jun 20, 2022
Initially very engaged but has fallen off with one item left to go. I recently had to reach out to follow up and waiting on a response.
Colorado Springs, on Nov 23, 2021
I love my home! Your staff has quickly addressed any warranty issues.
Colorado Springs, on May 26, 2022
I feel the warranty experience so far has been lacking. Sometimes the responses back in regards to issues or items coming up, seem very short and always assuming the home owner is in the wrong. I havent really loved the tone so far that we have received from our warranty people via email.
Colorado Springs, CO, on Jun 08, 2022
We were pleased with the overall process from sales to walk through. Classic does a great job communicating and we never felt like we were in the dark.
Colorado Springs, on Sep 26, 2021
Lack of knowledge from design studio, for example, they didn’t mention there is no back splash in the bathrooms unless we ask for it. Disappointed about the inconsistencies between homes, for example, the neighbors got a pot filler on an external wall but we were told classic doesn’t do that.
Colorado Springs, CO, on May 03, 2022
Classic made the process easy and stepped us through it. It was just a very long process due to the current supply chain and labor market issues. Classic kept us informed about what was going on the entire time and help with expectations about how long the process would take.
Colorado Springs, on May 21, 2022
Everyone from sales (Tina) to construction (Marcus) and any warranty issues were handled with timely and caring response. E Xcel lent customer service and an unbelievable team y’all have!
Colorado Springs, on Sep 21, 2021
I do like the quality of our home. one major item that still has not been resolved and has been pushed off is the stain on our front patio. We were told multiple times to wait and see if the stain disappears, it has not not.
Colorado Springs, on Mar 23, 2022
Timely, Responsive, Personable, and Followup.
Colorado Springs, CO, on Apr 29, 2022
Just how long it took and I understand it is supply issues. Love the home and everyone we worked with was stellar.
Colorado Springs, on Jul 10, 2021
Appreciated the whole process including the follow up after we moved in
Colorado Springs, on Jan 26, 2022
I love the as soon as I put in a request (which isn’t often) it’s either taken care of immediately or I get an email letting me know when it will be taken care of.
Colorado Springs, CO, on Apr 19, 2022
It was a great process all the way through. The only bummer is that our double oven wasn't installed before closing, but I know that's an industry thing and not Classic Homes fault
Colorado Springs, on Jun 16, 2021
I liked how responsive they were, the salesman were amazing! you can tell they were well trained and are treated well.
Colorado Springs, on Jan 22, 2022
Back order of replacement garage door panel been waiting on since August and currently no ETA.
Colorado Springs, CO, on Apr 17, 2022
I loved the builder and staff. After living here for a week I have noticed that some of the workers did a poor job: few of my cabinet doors close automatically. The wall to wall carpet was dirty in one place and in some rooms the carpet does not meet the threshold at the door. I love my new home and am grateful to Jamie and the sales staff - ever so helpful.
Colorado Springs, on May 10, 2021
Great construction supervisor and sales team!
Colorado Springs, on Jan 18, 2022
Classic homes has a fantastic customer service staff. Any new issues I had with the home they were quick to respond and always very helpful.
Colorado Springs, CO, on Apr 17, 2022
Staff (Tina and Jamie) are great to work with. They try to make their buyers happy, and are very friendly and approachable. They also respond very quickly to questions or concerns even after hours (Tina).
Colorado Springs, on May 09, 2021
We liked the level of information flow, the weekly updates to building progress, and the many choices in the design studio.
Colorado Springs, on Jan 10, 2022
Items were repaired or fixed in a timely manner but some grout in bathroom couldn’t be filled in. Still waiting for new refrigerator door.
Colorado Springs, CO, on Apr 13, 2022
I liked that classic is one of the better builders in the Springs. I really like that the supervisor, foreman or whatever his position is stuck with us through the whole process. Justin was amazing and made me feel really comfortable with the building process. I would definitely work with him again. There is much bad I can say about the purchase experience. Christian was also amazing and would work with him again.
Colorado Springs, on May 07, 2021
I really appreciated the constant communication. I was living out of state during the building of our home so the constant communication put us at ease.
Colorado Springs, on Oct 29, 2021
They have made sure everything has been up to our expectations
Colorado Springs, CO, on Apr 10, 2022
Everyone at Classic kept us informed through the entire process. The 'over' communication was welcomed. The only issue that we had was with a lack of communication prior to install day from Homerun Elec.
Colorado Springs, on Oct 12, 2021
The over quality of the house like paint, nails, fixture are not that up to the standard.
Colorado Springs, CO, on Apr 09, 2022
We appreciated how friendly and accessible everyone was from the start. We enjoyed the process of choosing all the important items that make the house ours.
Colorado Springs, on Jan 22, 2021
Many things were not set properly. Cracked kitchen back and misaligned batheoom doors.
Colorado Springs, on Oct 06, 2021
Everyone has been easy to work with and very helpful.
Colorado Springs, CO, on Mar 16, 2022
The lines of communications were outstanding.
Colorado Springs, CO, on Mar 10, 2022
I thought the team did a great job overall. We had a little hiccup with the wrong tile being installed but that was corrected right away and even now, the experience with the warranty has been excellent too. The only part of the process that was really difficult was finding the right floorplan. Most of Classic's floorplans have incredibly small living rooms which is a big issue for us. Luckily we were able to customize our floorplan a bit to make it a little larger, but Classic could definitely do better in making those living rooms bigger.
Colorado Springs, on Aug 14, 2020
Our experience with classic homes during our purchasing and designing period was awesome. The team members who helped us through the process were very helpful and answered questions to this day. The down side to this experience is some things were not offered to us (that we know of) we thought we had a window that was not baseline, we wish we knew where the water XXXXX kets would end up, we did not get a door for our garage (a door on a hinge), would like to have known what would not be finished once the house was complete (could have had this done) , Had outlets installed on the house but they are so high off the ground that I will never use them. Just nice to knows would have been good and possible suggested items to think about.
Colorado Springs, on Jul 31, 2021
Warranty service takes to long to get things fixed. They show up, look at the problem, and then kick the can down the road and bring back more people to look at the problem 3 weeks later. I still have a master bedroom door that wasn't right during our initial walk through back in February and it's now August and the door still isn't fixed. Have cracked tiles also since February that still aren't replaced.
Colorado Springs, CO, on Feb 07, 2022
Classic was great with communication throughout the process. With all of the issues related to COVID and other shortage-related issues, this was very important. Classic was really good at understanding my concerns when I would find issues during the build process, and they were extremely proactive in resolving potential issues.
Colorado Springs, on Jul 06, 2020
Great design team. Satisfied with option selections. Had some setbacks so we had to wait about 2 months to close and move in to our house. Had some minor repairs to do afterwards, but service team corrected all of the problems.
Colorado Springs, CO, on Feb 06, 2022
The staff was very responsive to all our needs. Communication was extremely likable!
Colorado Springs, on Jul 19, 2021
Very friendly and professional staff. People seem to love working at Classic
Colorado Springs, CO, on Feb 02, 2022
Not satisfied with builder Justin for my first half way house to be build, and I am very satisfied with builder Marcus after he started take care of our house
Colorado Springs, on May 19, 2020
Love my home layout and design. The best would be all Classic employees that played a role in my home build; they are all wonderful, caring individuals!
Colorado Springs, on Jul 12, 2021
We still a problem with a door sticking and bath sink does not hold water. The garage door sounds like its pulling apart. No one has followed up from your upper management regarding my ongoing storm and irrigation water pouring onto my lot.
Colorado Springs, CO, on Jan 24, 2022
I like the multiple walk through me with the construction supervisor and the warranty person. Dislike the house not having cabinet knobs and not having a oven.
Colorado Springs, on Apr 28, 2020
The sales experience was fantastic with Tina. Very responsive and helpful. The walk through and punch-list checks were also very thorough. The whole process instilled confidence every step of the way.
Colorado Springs, on Jun 28, 2021
Classic delivered a great product and has since followed up on any issues without question.
Colorado Springs, CO, on Jan 20, 2022
The communication with the entire team, including construction gave us such peace of mind while going through this process with Classic! Every single person was amazing at keeping us updated as well as answering all of our questions at any time!
Colorado Springs, on Dec 31, 2019
All of the people we dealt with through Classic were professional and helpful.
Colorado Springs, on Apr 13, 2021
Just two things. 1- I pointed out some poor craftsmanship and was told it didn't matter as it was covered up behind a wall. 2- I pointed out a squeaky floor and nothing was done about it.
Colorado Springs, CO, on Jan 16, 2022
The whole process from beginning to end was very wonderful! Tina Loncar at the model and Cheryl Wyndham at the design studio were amazing to work with, explained everything along the way to us. Tina was very accommodating during the whole process, making the process seamless, and making it very stress free! We couldn’t be more happy with the build, our house and also the Classic staff. I would recommend this staff to anyone!
Colorado Springs, on Aug 02, 2019
The building of the home it was fast and efficient.
Colorado Springs, CO, on Jan 15, 2022
I absolutely love the house! We also understand the delays in products right now due to COVID. It stinks that we were promised loaners and did not receive those, making it extremely difficult to even boil water. We are missing some cabinet fronts, all the pulls, our faucet, and appliances, and our floor is peeling. Our wonderful super, John Carlson Jr, has been AMAZING to work with. He is personable and keeps us updated on the outstanding items we have. Its almost been a month though since we have closed and still dont have the things listed above, thats our only frustration we have.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, CO, on Jun 19, 2022
Sales people and Justin were very responsive.
Colorado Springs, CO, on Jun 08, 2022
We were pleased with the overall process from sales to walk through. Classic does a great job communicating and we never felt like we were in the dark.
Colorado Springs, CO, on May 03, 2022
Classic made the process easy and stepped us through it. It was just a very long process due to the current supply chain and labor market issues. Classic kept us informed about what was going on the entire time and help with expectations about how long the process would take.
Colorado Springs, CO, on Apr 29, 2022
Just how long it took and I understand it is supply issues. Love the home and everyone we worked with was stellar.
Colorado Springs, CO, on Apr 19, 2022
It was a great process all the way through. The only bummer is that our double oven wasn't installed before closing, but I know that's an industry thing and not Classic Homes fault
Colorado Springs, CO, on Apr 17, 2022
I loved the builder and staff. After living here for a week I have noticed that some of the workers did a poor job: few of my cabinet doors close automatically. The wall to wall carpet was dirty in one place and in some rooms the carpet does not meet the threshold at the door. I love my new home and am grateful to Jamie and the sales staff - ever so helpful.
Colorado Springs, CO, on Apr 17, 2022
Staff (Tina and Jamie) are great to work with. They try to make their buyers happy, and are very friendly and approachable. They also respond very quickly to questions or concerns even after hours (Tina).
Colorado Springs, CO, on Apr 13, 2022
I liked that classic is one of the better builders in the Springs. I really like that the supervisor, foreman or whatever his position is stuck with us through the whole process. Justin was amazing and made me feel really comfortable with the building process. I would definitely work with him again. There is much bad I can say about the purchase experience. Christian was also amazing and would work with him again.
Colorado Springs, CO, on Apr 10, 2022
Everyone at Classic kept us informed through the entire process. The 'over' communication was welcomed. The only issue that we had was with a lack of communication prior to install day from Homerun Elec.
Colorado Springs, CO, on Apr 09, 2022
We appreciated how friendly and accessible everyone was from the start. We enjoyed the process of choosing all the important items that make the house ours.
Colorado Springs, CO, on Mar 16, 2022
The lines of communications were outstanding.
Colorado Springs, CO, on Mar 10, 2022
I thought the team did a great job overall. We had a little hiccup with the wrong tile being installed but that was corrected right away and even now, the experience with the warranty has been excellent too. The only part of the process that was really difficult was finding the right floorplan. Most of Classic's floorplans have incredibly small living rooms which is a big issue for us. Luckily we were able to customize our floorplan a bit to make it a little larger, but Classic could definitely do better in making those living rooms bigger.
Colorado Springs, CO, on Feb 07, 2022
Classic was great with communication throughout the process. With all of the issues related to COVID and other shortage-related issues, this was very important. Classic was really good at understanding my concerns when I would find issues during the build process, and they were extremely proactive in resolving potential issues.
Colorado Springs, CO, on Feb 06, 2022
The staff was very responsive to all our needs. Communication was extremely likable!
Colorado Springs, CO, on Feb 02, 2022
Not satisfied with builder Justin for my first half way house to be build, and I am very satisfied with builder Marcus after he started take care of our house
Colorado Springs, CO, on Jan 24, 2022
I like the multiple walk through me with the construction supervisor and the warranty person. Dislike the house not having cabinet knobs and not having a oven.
Colorado Springs, CO, on Jan 20, 2022
The communication with the entire team, including construction gave us such peace of mind while going through this process with Classic! Every single person was amazing at keeping us updated as well as answering all of our questions at any time!
Colorado Springs, CO, on Jan 16, 2022
The whole process from beginning to end was very wonderful! Tina Loncar at the model and Cheryl Wyndham at the design studio were amazing to work with, explained everything along the way to us. Tina was very accommodating during the whole process, making the process seamless, and making it very stress free! We couldn’t be more happy with the build, our house and also the Classic staff. I would recommend this staff to anyone!
Colorado Springs, CO, on Jan 15, 2022
I absolutely love the house! We also understand the delays in products right now due to COVID. It stinks that we were promised loaners and did not receive those, making it extremely difficult to even boil water. We are missing some cabinet fronts, all the pulls, our faucet, and appliances, and our floor is peeling. Our wonderful super, John Carlson Jr, has been AMAZING to work with. He is personable and keeps us updated on the outstanding items we have. Its almost been a month though since we have closed and still dont have the things listed above, thats our only frustration we have.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, on Jun 21, 2022
Slow to take action. Warranty rep “means” well but often is either unresponsive or very slow to take action
Colorado Springs, on Jun 20, 2022
Initially very engaged but has fallen off with one item left to go. I recently had to reach out to follow up and waiting on a response.
Colorado Springs, on May 26, 2022
I feel the warranty experience so far has been lacking. Sometimes the responses back in regards to issues or items coming up, seem very short and always assuming the home owner is in the wrong. I havent really loved the tone so far that we have received from our warranty people via email.
Colorado Springs, on May 21, 2022
Everyone from sales (Tina) to construction (Marcus) and any warranty issues were handled with timely and caring response. E Xcel lent customer service and an unbelievable team y’all have!
Colorado Springs, on Mar 23, 2022
Timely, Responsive, Personable, and Followup.
Colorado Springs, on Jan 26, 2022
I love the as soon as I put in a request (which isn’t often) it’s either taken care of immediately or I get an email letting me know when it will be taken care of.
Colorado Springs, on Jan 22, 2022
Back order of replacement garage door panel been waiting on since August and currently no ETA.
Colorado Springs, on Jan 18, 2022
Classic homes has a fantastic customer service staff. Any new issues I had with the home they were quick to respond and always very helpful.
Colorado Springs, on Jan 10, 2022
Items were repaired or fixed in a timely manner but some grout in bathroom couldn’t be filled in. Still waiting for new refrigerator door.
Colorado Springs, on Oct 29, 2021
They have made sure everything has been up to our expectations
Colorado Springs, on Oct 12, 2021
The over quality of the house like paint, nails, fixture are not that up to the standard.
Colorado Springs, on Oct 06, 2021
Everyone has been easy to work with and very helpful.
Colorado Springs, on Jul 31, 2021
Warranty service takes to long to get things fixed. They show up, look at the problem, and then kick the can down the road and bring back more people to look at the problem 3 weeks later. I still have a master bedroom door that wasn't right during our initial walk through back in February and it's now August and the door still isn't fixed. Have cracked tiles also since February that still aren't replaced.
Colorado Springs, on Jul 19, 2021
Very friendly and professional staff. People seem to love working at Classic
Colorado Springs, on Jul 12, 2021
We still a problem with a door sticking and bath sink does not hold water. The garage door sounds like its pulling apart. No one has followed up from your upper management regarding my ongoing storm and irrigation water pouring onto my lot.
Colorado Springs, on Jun 28, 2021
Classic delivered a great product and has since followed up on any issues without question.
Colorado Springs, on Apr 13, 2021
Just two things. 1- I pointed out some poor craftsmanship and was told it didn't matter as it was covered up behind a wall. 2- I pointed out a squeaky floor and nothing was done about it.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, on Jan 05, 2022
Every Classic rep we've dealt with seems to enjoy what they do and the experiences we've had with each of them has always been positive - this goes for the entire process (Tina/Christian and Jamie on the front end, Liz and Stan for warranty). It feels like Classic actually cares about the customer.
Colorado Springs, on Dec 14, 2021
The only disappointment is with the Grading Plan and Drainage reports filed with the city. They understate the storm water run off in the development after building, hardscape and landscape is completed. My lot is subject to excessive storm water run off and I was forced to spend $10,000 to direct the flow. I have an opinion from a water engineer that the 'Basin Runoff Coefficient Summary' used a 'weighted' factor that underestimated the storm water runoff. I am preparing a letter to the city questioning the accuracy of the Drainage Report. I have spoken to Mr. Richardson in the past and Classic Homes states that my situation is normal and usual 'lot to lot' flow. I disagree and consider Classic Homes responsible to provide a buildable lot that can be used without significant structures to control storm water drainage.
Colorado Springs, on Nov 23, 2021
I love my home! Your staff has quickly addressed any warranty issues.
Colorado Springs, on Sep 26, 2021
Lack of knowledge from design studio, for example, they didn’t mention there is no back splash in the bathrooms unless we ask for it. Disappointed about the inconsistencies between homes, for example, the neighbors got a pot filler on an external wall but we were told classic doesn’t do that.
Colorado Springs, on Sep 21, 2021
I do like the quality of our home. one major item that still has not been resolved and has been pushed off is the stain on our front patio. We were told multiple times to wait and see if the stain disappears, it has not not.
Colorado Springs, on Jul 10, 2021
Appreciated the whole process including the follow up after we moved in
Colorado Springs, on Jun 16, 2021
I liked how responsive they were, the salesman were amazing! you can tell they were well trained and are treated well.
Colorado Springs, on May 10, 2021
Great construction supervisor and sales team!
Colorado Springs, on May 09, 2021
We liked the level of information flow, the weekly updates to building progress, and the many choices in the design studio.
Colorado Springs, on May 07, 2021
I really appreciated the constant communication. I was living out of state during the building of our home so the constant communication put us at ease.
Colorado Springs, on Jan 22, 2021
Many things were not set properly. Cracked kitchen back and misaligned batheoom doors.
Colorado Springs, on Aug 14, 2020
Our experience with classic homes during our purchasing and designing period was awesome. The team members who helped us through the process were very helpful and answered questions to this day. The down side to this experience is some things were not offered to us (that we know of) we thought we had a window that was not baseline, we wish we knew where the water XXXXX kets would end up, we did not get a door for our garage (a door on a hinge), would like to have known what would not be finished once the house was complete (could have had this done) , Had outlets installed on the house but they are so high off the ground that I will never use them. Just nice to knows would have been good and possible suggested items to think about.
Colorado Springs, on Jul 06, 2020
Great design team. Satisfied with option selections. Had some setbacks so we had to wait about 2 months to close and move in to our house. Had some minor repairs to do afterwards, but service team corrected all of the problems.
Colorado Springs, on May 19, 2020
Love my home layout and design. The best would be all Classic employees that played a role in my home build; they are all wonderful, caring individuals!
Colorado Springs, on Apr 28, 2020
The sales experience was fantastic with Tina. Very responsive and helpful. The walk through and punch-list checks were also very thorough. The whole process instilled confidence every step of the way.
Colorado Springs, on Dec 31, 2019
All of the people we dealt with through Classic were professional and helpful.