Overall Satisfaction
Community Profile
MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, CO, on Nov 08, 2020
There was only one issue: the location of my house as measured from the curb relative to to all other homes in the row wasn't disclosed to me at the time of contract, which ended up altering the field of view from the back patio. I completely understand the need to follow all city guidelines and my understanding is the setback was a prescribed distance for this neighborhood according to the approved city plans. That said, my home wasn't oriented the way I felt like I had been led to believe it would be, and given that I had the choice of lot when I signed, I felt a little misled. I also felt like when I did bring it up, my concern wasn't taken as seriously as I would have liked. In the end, however, Classic opted to give me a $1,000 discount on my lot premium, which they absolutely did not have to do. I bring this up because it may be wise to add to the contract/discussion with the sales managers that foundation is a set distance from the curb and may not look like the site map. This will just manage expectations and eliminate any perception of hiding the football. I also bring this up here because how Classic chose to handle the situation at the end was very classy (pun intended) and with one gesture, turned a potentially negative situation into an extremely positive one.
Colorado Springs, on Mar 03, 2021
The team was very thorough and quick to follow up.
Colorado Springs, on Jun 21, 2021
All my questions were answered and issues addressed quickly.
Colorado Springs, CO, on Nov 02, 2020
Liked: the sales staff, the construction superintendent, the communication, the quality of the Midtown at Cottonwood design. Improvements: a little quicker response time to emails and phones. Overall, very good.
Colorado Springs, on Feb 18, 2021
Very responsive when dealing with warranty. However, some of the subcontractors have been extremely late when scheduled which is frustrating when I coordinate with work.
Colorado Springs, on May 13, 2021
My home is wonderful. I love it. My only complaint is that the floor bounces and rattles things when I walk around. As an engineer, I'd recommend increasing the size of the floor joists to reduce this.
Colorado Springs, CO, on Oct 07, 2020
I appreciated the effort and communication that every Classic employee made to keep me informed of every step throughout the process.
Colorado Springs, on Mar 09, 2021
I did not like having two major leaks in the home within the first months of ownership. They were fixed but I always am worried what might happen next.
Colorado Springs, CO, on Sep 13, 2020
We loved coming to visit on Sundays and the responsiveness of the sales and construction team. We appreciated the weekly calls and always looked forward to the weekly photos.
Colorado Springs, on Feb 24, 2021
Liked- Warranty pro James Leyba, sales team was easy to work with Disliked: Quality control of new build. Examples: tile work, paint, framing, trim, roofing, etc.
Colorado Springs, CO, on Sep 13, 2020
The whole process was so smooth and easy. Everyone from the sales agents (Julie and Cara) to the design studio and meeting with the contractor (Dan), we’re so friendly and knowledgeable. All of my questions were answered in a timely manner. I had a great experience.
Colorado Springs, on Feb 18, 2021
The outside water procedures need better clarification.
Colorado Springs, CO, on Jul 20, 2020
I liked the easy to understand options for my home and John did a wonderful job walking us through the house, helping us fix small issues, and more. There are small quality problems that came after moving in, for example: I had to take out one of our toilet paper holders as it wasn’t anchored to the drywall. It was falling out of the wall after just days of light use. Further quality assurance of commonly used items would be helpful to prevent issues from arising.
Colorado Springs, on Sep 30, 2020
I'd expect a little bit more care on details for this price range, e.g. backsplash in the kitchen, non-plastic toilet seats, painted walls in the garage, landscaping done before the move-in....
Colorado Springs, CO, on Jul 12, 2020
Julie, Cara, and Dan were all super easy to work with and always took care of all my concerns. The build went fast and the end result is great!
Colorado Springs, on Aug 20, 2020
Nothing comes to mind. Overall so far so good.
Colorado Springs, on Dec 28, 2020
All employees were great to work with. Efficient, knowledgeable and supportive. And I love my home
Colorado Springs, CO, on Jul 04, 2020
All stages of the building experience was staffed with friendly and helpful people. Cara, Julie, Jon and Woody come to mind. Only dislikes or concerns were the discrepancies that were not fixed after they were identified and taped during the final inspection and follow up inspections. It appears the blue tape used to mark trouble spots were just taken off without the issue being addressed.
Colorado Springs, on Jul 12, 2020
exceptional service and follow up by James!!
Colorado Springs, on Dec 02, 2020
After 10 months, a few repairs have been made, many weeks between contact, people don't show up. Several repair attempts have failed.
Colorado Springs, CO, on May 15, 2020
very friendly and helpful people at every level of the purchase
Colorado Springs, on Oct 19, 2020
I am still finding small items that could have been caught at the 6 month mark.
Colorado Springs, on May 02, 2020
I appreciate the emergency line. We’ve had two issues that were “emergency” and I felt they were handled very promptly
Colorado Springs, CO, on Apr 16, 2020
Everyone I came in to contact with was extremely helpful. I had a unique situation and all involved were willing to work around any of my issues. Plus move in was amid COVID19 and it still went extremely smooth.
Colorado Springs, on Sep 26, 2020
I liked the building experience. The customer service afterwards was where I had a hard time
Colorado Springs, on Mar 24, 2020
All my concerns and few problems were solved.
Colorado Springs, CO, on Apr 08, 2020
From new home specialists to construction superintendents, people who work for Community Homes have been extremely helpful and personable. They did not rush my home inspection and actually pointed out minor interior and exterior concerns that I failed to see. I also thought What to Expect Next document provided by Cara Jones and Julie Whittle was extremely helpful in figuring out next steps especially as a first time home buyer.
Colorado Springs, on Sep 02, 2020
Warranty service was lacking, but I believe it's been fixed now. A couple easy and quick additions I asked for were immediately denied in the building stages.
Colorado Springs, on Jul 07, 2020
Great staff. Great products. Some small details feel overlooked or undervalued sometimes, but overall the experience and home are amazing.
Colorado Springs, CO, on Mar 23, 2020
Excellent customer service, communication and willingness from the team to do whatever it takes to answer questions and address issues.
Colorado Springs, CO, on Feb 17, 2020
The support from contract to finish from all of the Classic people.
Colorado Springs, on Jan 21, 2020
It was straightforward contacting the warranty department and arranging an appointment at my home about 60 days after the closing. The warranty team and contractors were able to address most of the minor issues I had with my home.
Colorado Springs, on Dec 04, 2019
Quick answers to questions and excellent customer service.
Colorado Springs, CO, on Jan 11, 2020
customer service from the front desk ladies and weekly updates from contractor. They are amazing.
Colorado Springs, CO, on Dec 21, 2019
The fact that I was made to feel that I was their most important client. I could depend completely on a quick and courteous response to my every concern.
Colorado Springs, CO, on Dec 11, 2019
Not too much, problems with the quality of the work when we did are closing walk through. You did however fix all issues but it took close to a month after closing to fix all issues. The sales people were very accommodating.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, CO, on Nov 08, 2020
There was only one issue: the location of my house as measured from the curb relative to to all other homes in the row wasn't disclosed to me at the time of contract, which ended up altering the field of view from the back patio. I completely understand the need to follow all city guidelines and my understanding is the setback was a prescribed distance for this neighborhood according to the approved city plans. That said, my home wasn't oriented the way I felt like I had been led to believe it would be, and given that I had the choice of lot when I signed, I felt a little misled. I also felt like when I did bring it up, my concern wasn't taken as seriously as I would have liked. In the end, however, Classic opted to give me a $1,000 discount on my lot premium, which they absolutely did not have to do. I bring this up because it may be wise to add to the contract/discussion with the sales managers that foundation is a set distance from the curb and may not look like the site map. This will just manage expectations and eliminate any perception of hiding the football. I also bring this up here because how Classic chose to handle the situation at the end was very classy (pun intended) and with one gesture, turned a potentially negative situation into an extremely positive one.
Colorado Springs, CO, on Nov 02, 2020
Liked: the sales staff, the construction superintendent, the communication, the quality of the Midtown at Cottonwood design. Improvements: a little quicker response time to emails and phones. Overall, very good.
Colorado Springs, CO, on Oct 07, 2020
I appreciated the effort and communication that every Classic employee made to keep me informed of every step throughout the process.
Colorado Springs, CO, on Sep 13, 2020
We loved coming to visit on Sundays and the responsiveness of the sales and construction team. We appreciated the weekly calls and always looked forward to the weekly photos.
Colorado Springs, CO, on Sep 13, 2020
The whole process was so smooth and easy. Everyone from the sales agents (Julie and Cara) to the design studio and meeting with the contractor (Dan), we’re so friendly and knowledgeable. All of my questions were answered in a timely manner. I had a great experience.
Colorado Springs, CO, on Jul 20, 2020
I liked the easy to understand options for my home and John did a wonderful job walking us through the house, helping us fix small issues, and more. There are small quality problems that came after moving in, for example: I had to take out one of our toilet paper holders as it wasn’t anchored to the drywall. It was falling out of the wall after just days of light use. Further quality assurance of commonly used items would be helpful to prevent issues from arising.
Colorado Springs, CO, on Jul 12, 2020
Julie, Cara, and Dan were all super easy to work with and always took care of all my concerns. The build went fast and the end result is great!
Colorado Springs, CO, on Jul 04, 2020
All stages of the building experience was staffed with friendly and helpful people. Cara, Julie, Jon and Woody come to mind. Only dislikes or concerns were the discrepancies that were not fixed after they were identified and taped during the final inspection and follow up inspections. It appears the blue tape used to mark trouble spots were just taken off without the issue being addressed.
Colorado Springs, CO, on May 15, 2020
very friendly and helpful people at every level of the purchase
Colorado Springs, CO, on Apr 16, 2020
Everyone I came in to contact with was extremely helpful. I had a unique situation and all involved were willing to work around any of my issues. Plus move in was amid COVID19 and it still went extremely smooth.
Colorado Springs, CO, on Apr 08, 2020
From new home specialists to construction superintendents, people who work for Community Homes have been extremely helpful and personable. They did not rush my home inspection and actually pointed out minor interior and exterior concerns that I failed to see. I also thought What to Expect Next document provided by Cara Jones and Julie Whittle was extremely helpful in figuring out next steps especially as a first time home buyer.
Colorado Springs, CO, on Mar 23, 2020
Excellent customer service, communication and willingness from the team to do whatever it takes to answer questions and address issues.
Colorado Springs, CO, on Feb 17, 2020
The support from contract to finish from all of the Classic people.
Colorado Springs, CO, on Jan 11, 2020
customer service from the front desk ladies and weekly updates from contractor. They are amazing.
Colorado Springs, CO, on Dec 21, 2019
The fact that I was made to feel that I was their most important client. I could depend completely on a quick and courteous response to my every concern.
Colorado Springs, CO, on Dec 11, 2019
Not too much, problems with the quality of the work when we did are closing walk through. You did however fix all issues but it took close to a month after closing to fix all issues. The sales people were very accommodating.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, on Mar 03, 2021
The team was very thorough and quick to follow up.
Colorado Springs, on Feb 18, 2021
Very responsive when dealing with warranty. However, some of the subcontractors have been extremely late when scheduled which is frustrating when I coordinate with work.
Colorado Springs, on Sep 30, 2020
I'd expect a little bit more care on details for this price range, e.g. backsplash in the kitchen, non-plastic toilet seats, painted walls in the garage, landscaping done before the move-in....
Colorado Springs, on Aug 20, 2020
Nothing comes to mind. Overall so far so good.
Colorado Springs, on Jul 12, 2020
exceptional service and follow up by James!!
Colorado Springs, on May 02, 2020
I appreciate the emergency line. We’ve had two issues that were “emergency” and I felt they were handled very promptly
Colorado Springs, on Mar 24, 2020
All my concerns and few problems were solved.
Colorado Springs, on Jan 21, 2020
It was straightforward contacting the warranty department and arranging an appointment at my home about 60 days after the closing. The warranty team and contractors were able to address most of the minor issues I had with my home.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, on Jun 21, 2021
All my questions were answered and issues addressed quickly.
Colorado Springs, on May 13, 2021
My home is wonderful. I love it. My only complaint is that the floor bounces and rattles things when I walk around. As an engineer, I'd recommend increasing the size of the floor joists to reduce this.
Colorado Springs, on Mar 09, 2021
I did not like having two major leaks in the home within the first months of ownership. They were fixed but I always am worried what might happen next.
Colorado Springs, on Feb 24, 2021
Liked- Warranty pro James Leyba, sales team was easy to work with Disliked: Quality control of new build. Examples: tile work, paint, framing, trim, roofing, etc.
Colorado Springs, on Feb 18, 2021
The outside water procedures need better clarification.
Colorado Springs, on Dec 28, 2020
All employees were great to work with. Efficient, knowledgeable and supportive. And I love my home
Colorado Springs, on Dec 02, 2020
After 10 months, a few repairs have been made, many weeks between contact, people don't show up. Several repair attempts have failed.
Colorado Springs, on Oct 19, 2020
I am still finding small items that could have been caught at the 6 month mark.
Colorado Springs, on Sep 26, 2020
I liked the building experience. The customer service afterwards was where I had a hard time
Colorado Springs, on Sep 02, 2020
Warranty service was lacking, but I believe it's been fixed now. A couple easy and quick additions I asked for were immediately denied in the building stages.
Colorado Springs, on Jul 07, 2020
Great staff. Great products. Some small details feel overlooked or undervalued sometimes, but overall the experience and home are amazing.