Top Homebuilder Ratings & Reviews

Classic Homes

Midtown at Cottonwood Creek

90 Homeowner Reviews Completed Jan 2020 - Jul 2021

Overall Satisfaction

4.5
Customers' overall satisfaction
4.8
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.8

Home Personalization Experience

4.8

Lender Experience

4.9

Construction Experience

4.6

Customer Care Experience

4.7

Home Readiness

4.3

Installation & Workmanship

4.6

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, CO, on Nov 08, 2020

There was only one issue: the location of my house as measured from the curb relative to to all other homes in the row wasn't disclosed to me at the time of contract, which ended up altering the field of view from the back patio. I completely understand the need to follow all city guidelines and my understanding is the setback was a prescribed distance for this neighborhood according to the approved city plans. That said, my home wasn't oriented the way I felt like I had been led to believe it would be, and given that I had the choice of lot when I signed, I felt a little misled. I also felt like when I did bring it up, my concern wasn't taken as seriously as I would have liked. In the end, however, Classic opted to give me a $1,000 discount on my lot premium, which they absolutely did not have to do. I bring this up because it may be wise to add to the contract/discussion with the sales managers that foundation is a set distance from the curb and may not look like the site map. This will just manage expectations and eliminate any perception of hiding the football. I also bring this up here because how Classic chose to handle the situation at the end was very classy (pun intended) and with one gesture, turned a potentially negative situation into an extremely positive one.

5.0
Verified Homeowner
Colorado Springs, on Mar 03, 2021

The team was very thorough and quick to follow up.

4.1
Verified Homeowner
Colorado Springs, on Jun 21, 2021

All my questions were answered and issues addressed quickly.

5.0
Verified Homeowner
Colorado Springs, CO, on Nov 02, 2020

Liked: the sales staff, the construction superintendent, the communication, the quality of the Midtown at Cottonwood design. Improvements: a little quicker response time to emails and phones. Overall, very good.

4.6
Verified Homeowner
Colorado Springs, on Feb 18, 2021

Very responsive when dealing with warranty. However, some of the subcontractors have been extremely late when scheduled which is frustrating when I coordinate with work.

4.0
Verified Homeowner
Colorado Springs, on May 13, 2021

My home is wonderful. I love it. My only complaint is that the floor bounces and rattles things when I walk around. As an engineer, I'd recommend increasing the size of the floor joists to reduce this.

5.0
Verified Homeowner
Colorado Springs, CO, on Oct 07, 2020

I appreciated the effort and communication that every Classic employee made to keep me informed of every step throughout the process.

4.9
Verified Homeowner
Colorado Springs, on Jan 29, 2021

I have not had to use it.

5.0
Verified Homeowner
Colorado Springs, on Mar 09, 2021

I did not like having two major leaks in the home within the first months of ownership. They were fixed but I always am worried what might happen next.

4.4
Verified Homeowner
Colorado Springs, CO, on Sep 13, 2020

We loved coming to visit on Sundays and the responsiveness of the sales and construction team. We appreciated the weekly calls and always looked forward to the weekly photos.

4.8
Verified Homeowner
Colorado Springs, on Dec 13, 2020

Warranty service has been exceptional.

5.0
Verified Homeowner
Colorado Springs, on Feb 24, 2021

Liked- Warranty pro James Leyba, sales team was easy to work with Disliked: Quality control of new build. Examples: tile work, paint, framing, trim, roofing, etc.

4.4
Verified Homeowner
Colorado Springs, CO, on Sep 13, 2020

The whole process was so smooth and easy. Everyone from the sales agents (Julie and Cara) to the design studio and meeting with the contractor (Dan), we’re so friendly and knowledgeable. All of my questions were answered in a timely manner. I had a great experience.

5.0
Verified Homeowner
Colorado Springs, on Dec 01, 2020

All staff were helpful and attentive

4.5
Verified Homeowner
Colorado Springs, on Feb 18, 2021

The outside water procedures need better clarification.

4.0
Verified Homeowner
Colorado Springs, CO, on Jul 20, 2020

I liked the easy to understand options for my home and John did a wonderful job walking us through the house, helping us fix small issues, and more. There are small quality problems that came after moving in, for example: I had to take out one of our toilet paper holders as it wasn’t anchored to the drywall. It was falling out of the wall after just days of light use. Further quality assurance of commonly used items would be helpful to prevent issues from arising.

4.9
Verified Homeowner
Colorado Springs, on Sep 30, 2020

I'd expect a little bit more care on details for this price range, e.g. backsplash in the kitchen, non-plastic toilet seats, painted walls in the garage, landscaping done before the move-in....

5.0
Verified Homeowner
Colorado Springs, on Jan 21, 2021

Can't think of anything

5.0
Verified Homeowner
Colorado Springs, CO, on Jul 12, 2020

Julie, Cara, and Dan were all super easy to work with and always took care of all my concerns. The build went fast and the end result is great!

5.0
Verified Homeowner
Colorado Springs, on Aug 20, 2020

Nothing comes to mind. Overall so far so good.

5.0
Verified Homeowner
Colorado Springs, on Dec 28, 2020

All employees were great to work with. Efficient, knowledgeable and supportive. And I love my home

4.7
Verified Homeowner
Colorado Springs, CO, on Jul 04, 2020

All stages of the building experience was staffed with friendly and helpful people. Cara, Julie, Jon and Woody come to mind. Only dislikes or concerns were the discrepancies that were not fixed after they were identified and taped during the final inspection and follow up inspections. It appears the blue tape used to mark trouble spots were just taken off without the issue being addressed.

4.6
Verified Homeowner
Colorado Springs, on Jul 12, 2020

exceptional service and follow up by James!!

5.0
Verified Homeowner
Colorado Springs, on Dec 02, 2020

After 10 months, a few repairs have been made, many weeks between contact, people don't show up. Several repair attempts have failed.

2.6
Verified Homeowner
Colorado Springs, CO, on May 15, 2020

very friendly and helpful people at every level of the purchase

5.0
Verified Homeowner
Colorado Springs, on Jun 18, 2020

Responsiveness

4.7
Verified Homeowner
Colorado Springs, on Oct 19, 2020

I am still finding small items that could have been caught at the 6 month mark.

4.4
Verified Homeowner
Colorado Springs, on May 02, 2020

I appreciate the emergency line. We’ve had two issues that were “emergency” and I felt they were handled very promptly

3.9
Verified Homeowner
Colorado Springs, CO, on Apr 16, 2020

Everyone I came in to contact with was extremely helpful. I had a unique situation and all involved were willing to work around any of my issues. Plus move in was amid COVID19 and it still went extremely smooth.

5.0
Verified Homeowner
Colorado Springs, on Sep 26, 2020

I liked the building experience. The customer service afterwards was where I had a hard time

3.9
Verified Homeowner
Colorado Springs, on Mar 24, 2020

All my concerns and few problems were solved.

4.9
Verified Homeowner
Colorado Springs, CO, on Apr 08, 2020

From new home specialists to construction superintendents, people who work for Community Homes have been extremely helpful and personable. They did not rush my home inspection and actually pointed out minor interior and exterior concerns that I failed to see. I also thought What to Expect Next document provided by Cara Jones and Julie Whittle was extremely helpful in figuring out next steps especially as a first time home buyer.

4.8
Verified Homeowner
Colorado Springs, on Sep 02, 2020

Warranty service was lacking, but I believe it's been fixed now. A couple easy and quick additions I asked for were immediately denied in the building stages.

4.3
Verified Homeowner
Colorado Springs, on Feb 22, 2020

Timely reasons

4.7
Verified Homeowner
Colorado Springs, on Jul 07, 2020

Great staff. Great products. Some small details feel overlooked or undervalued sometimes, but overall the experience and home are amazing.

4.8
Verified Homeowner
Colorado Springs, CO, on Mar 23, 2020

Excellent customer service, communication and willingness from the team to do whatever it takes to answer questions and address issues.

4.8
Verified Homeowner
Colorado Springs, on Feb 21, 2020

Simple process

4.5
Verified Homeowner
Colorado Springs, on Jun 16, 2020

One year help fixing stuff in the house

4.7
Verified Homeowner
Colorado Springs, CO, on Feb 17, 2020

The support from contract to finish from all of the Classic people.

5.0
Verified Homeowner
Colorado Springs, on Jun 14, 2020

Quality home; great customer service

4.2
Verified Homeowner
Colorado Springs, on Jan 21, 2020

It was straightforward contacting the warranty department and arranging an appointment at my home about 60 days after the closing. The warranty team and contractors were able to address most of the minor issues I had with my home.

4.8
Verified Homeowner
Colorado Springs, CO, on Feb 08, 2020

Salespeople were helpful.

3.2
Verified Homeowner
Colorado Springs, on Dec 04, 2019

Quick answers to questions and excellent customer service.

5.0
Verified Homeowner
Colorado Springs, CO, on Jan 26, 2020

Well organized

4.9
Verified Homeowner
Colorado Springs, CO, on Jan 18, 2020

Johnny Leyba's hard hat

4.5
Verified Homeowner
Colorado Springs, CO, on Jan 11, 2020

customer service from the front desk ladies and weekly updates from contractor. They are amazing.

4.9
Verified Homeowner
Colorado Springs, CO, on Dec 21, 2019

The fact that I was made to feel that I was their most important client. I could depend completely on a quick and courteous response to my every concern.

4.8
Verified Homeowner
Colorado Springs, CO, on Dec 11, 2019

Not too much, problems with the quality of the work when we did are closing walk through. You did however fix all issues but it took close to a month after closing to fix all issues. The sales people were very accommodating.

3.9
Verified Homeowner
Colorado Springs, CO, on Dec 08, 2019

The communication throughout the process is what impressed us most

4.7
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, CO, on Nov 08, 2020

There was only one issue: the location of my house as measured from the curb relative to to all other homes in the row wasn't disclosed to me at the time of contract, which ended up altering the field of view from the back patio. I completely understand the need to follow all city guidelines and my understanding is the setback was a prescribed distance for this neighborhood according to the approved city plans. That said, my home wasn't oriented the way I felt like I had been led to believe it would be, and given that I had the choice of lot when I signed, I felt a little misled. I also felt like when I did bring it up, my concern wasn't taken as seriously as I would have liked. In the end, however, Classic opted to give me a $1,000 discount on my lot premium, which they absolutely did not have to do. I bring this up because it may be wise to add to the contract/discussion with the sales managers that foundation is a set distance from the curb and may not look like the site map. This will just manage expectations and eliminate any perception of hiding the football. I also bring this up here because how Classic chose to handle the situation at the end was very classy (pun intended) and with one gesture, turned a potentially negative situation into an extremely positive one.

5.0
Verified Homeowner
Colorado Springs, CO, on Nov 02, 2020

Liked: the sales staff, the construction superintendent, the communication, the quality of the Midtown at Cottonwood design. Improvements: a little quicker response time to emails and phones. Overall, very good.

4.6
Verified Homeowner
Colorado Springs, CO, on Oct 07, 2020

I appreciated the effort and communication that every Classic employee made to keep me informed of every step throughout the process.

4.9
Verified Homeowner
Colorado Springs, CO, on Sep 13, 2020

We loved coming to visit on Sundays and the responsiveness of the sales and construction team. We appreciated the weekly calls and always looked forward to the weekly photos.

4.8
Verified Homeowner
Colorado Springs, CO, on Sep 13, 2020

The whole process was so smooth and easy. Everyone from the sales agents (Julie and Cara) to the design studio and meeting with the contractor (Dan), we’re so friendly and knowledgeable. All of my questions were answered in a timely manner. I had a great experience.

5.0
Verified Homeowner
Colorado Springs, CO, on Jul 20, 2020

I liked the easy to understand options for my home and John did a wonderful job walking us through the house, helping us fix small issues, and more. There are small quality problems that came after moving in, for example: I had to take out one of our toilet paper holders as it wasn’t anchored to the drywall. It was falling out of the wall after just days of light use. Further quality assurance of commonly used items would be helpful to prevent issues from arising.

4.9
Verified Homeowner
Colorado Springs, CO, on Jul 12, 2020

Julie, Cara, and Dan were all super easy to work with and always took care of all my concerns. The build went fast and the end result is great!

5.0
Verified Homeowner
Colorado Springs, CO, on Jul 04, 2020

All stages of the building experience was staffed with friendly and helpful people. Cara, Julie, Jon and Woody come to mind. Only dislikes or concerns were the discrepancies that were not fixed after they were identified and taped during the final inspection and follow up inspections. It appears the blue tape used to mark trouble spots were just taken off without the issue being addressed.

4.6
Verified Homeowner
Colorado Springs, CO, on May 15, 2020

very friendly and helpful people at every level of the purchase

5.0
Verified Homeowner
Colorado Springs, CO, on Apr 16, 2020

Everyone I came in to contact with was extremely helpful. I had a unique situation and all involved were willing to work around any of my issues. Plus move in was amid COVID19 and it still went extremely smooth.

5.0
Verified Homeowner
Colorado Springs, CO, on Apr 08, 2020

From new home specialists to construction superintendents, people who work for Community Homes have been extremely helpful and personable. They did not rush my home inspection and actually pointed out minor interior and exterior concerns that I failed to see. I also thought What to Expect Next document provided by Cara Jones and Julie Whittle was extremely helpful in figuring out next steps especially as a first time home buyer.

4.8
Verified Homeowner
Colorado Springs, CO, on Mar 23, 2020

Excellent customer service, communication and willingness from the team to do whatever it takes to answer questions and address issues.

4.8
Verified Homeowner
Colorado Springs, CO, on Feb 17, 2020

The support from contract to finish from all of the Classic people.

5.0
Verified Homeowner
Colorado Springs, CO, on Feb 08, 2020

Salespeople were helpful.

3.2
Verified Homeowner
Colorado Springs, CO, on Jan 26, 2020

Well organized

4.9
Verified Homeowner
Colorado Springs, CO, on Jan 18, 2020

Johnny Leyba's hard hat

4.5
Verified Homeowner
Colorado Springs, CO, on Jan 11, 2020

customer service from the front desk ladies and weekly updates from contractor. They are amazing.

4.9
Verified Homeowner
Colorado Springs, CO, on Dec 21, 2019

The fact that I was made to feel that I was their most important client. I could depend completely on a quick and courteous response to my every concern.

4.8
Verified Homeowner
Colorado Springs, CO, on Dec 11, 2019

Not too much, problems with the quality of the work when we did are closing walk through. You did however fix all issues but it took close to a month after closing to fix all issues. The sales people were very accommodating.

3.9
Verified Homeowner
Colorado Springs, CO, on Dec 08, 2019

The communication throughout the process is what impressed us most

4.7
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, on Mar 03, 2021

The team was very thorough and quick to follow up.

4.1
Verified Homeowner
Colorado Springs, on Feb 18, 2021

Very responsive when dealing with warranty. However, some of the subcontractors have been extremely late when scheduled which is frustrating when I coordinate with work.

4.0
Verified Homeowner
Colorado Springs, on Jan 29, 2021

I have not had to use it.

5.0
Verified Homeowner
Colorado Springs, on Dec 13, 2020

Warranty service has been exceptional.

5.0
Verified Homeowner
Colorado Springs, on Dec 01, 2020

All staff were helpful and attentive

4.5
Verified Homeowner
Colorado Springs, on Sep 30, 2020

I'd expect a little bit more care on details for this price range, e.g. backsplash in the kitchen, non-plastic toilet seats, painted walls in the garage, landscaping done before the move-in....

5.0
Verified Homeowner
Colorado Springs, on Aug 20, 2020

Nothing comes to mind. Overall so far so good.

5.0
Verified Homeowner
Colorado Springs, on Jul 12, 2020

exceptional service and follow up by James!!

5.0
Verified Homeowner
Colorado Springs, on Jun 18, 2020

Responsiveness

4.7
Verified Homeowner
Colorado Springs, on May 02, 2020

I appreciate the emergency line. We’ve had two issues that were “emergency” and I felt they were handled very promptly

3.9
Verified Homeowner
Colorado Springs, on Mar 24, 2020

All my concerns and few problems were solved.

4.9
Verified Homeowner
Colorado Springs, on Feb 22, 2020

Timely reasons

4.7
Verified Homeowner
Colorado Springs, on Feb 21, 2020

Simple process

4.5
Verified Homeowner
Colorado Springs, on Jan 21, 2020

It was straightforward contacting the warranty department and arranging an appointment at my home about 60 days after the closing. The warranty team and contractors were able to address most of the minor issues I had with my home.

4.8
Verified Homeowner
Colorado Springs, on Dec 04, 2019

Quick answers to questions and excellent customer service.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, on Jun 21, 2021

All my questions were answered and issues addressed quickly.

5.0
Verified Homeowner
Colorado Springs, on May 13, 2021

My home is wonderful. I love it. My only complaint is that the floor bounces and rattles things when I walk around. As an engineer, I'd recommend increasing the size of the floor joists to reduce this.

5.0
Verified Homeowner
Colorado Springs, on Mar 09, 2021

I did not like having two major leaks in the home within the first months of ownership. They were fixed but I always am worried what might happen next.

4.4
Verified Homeowner
Colorado Springs, on Feb 24, 2021

Liked- Warranty pro James Leyba, sales team was easy to work with Disliked: Quality control of new build. Examples: tile work, paint, framing, trim, roofing, etc.

4.4
Verified Homeowner
Colorado Springs, on Feb 18, 2021

The outside water procedures need better clarification.

4.0
Verified Homeowner
Colorado Springs, on Jan 21, 2021

Can't think of anything

5.0
Verified Homeowner
Colorado Springs, on Dec 28, 2020

All employees were great to work with. Efficient, knowledgeable and supportive. And I love my home

4.7
Verified Homeowner
Colorado Springs, on Dec 02, 2020

After 10 months, a few repairs have been made, many weeks between contact, people don't show up. Several repair attempts have failed.

2.6
Verified Homeowner
Colorado Springs, on Oct 19, 2020

I am still finding small items that could have been caught at the 6 month mark.

4.4
Verified Homeowner
Colorado Springs, on Sep 26, 2020

I liked the building experience. The customer service afterwards was where I had a hard time

3.9
Verified Homeowner
Colorado Springs, on Sep 02, 2020

Warranty service was lacking, but I believe it's been fixed now. A couple easy and quick additions I asked for were immediately denied in the building stages.

4.3
Verified Homeowner
Colorado Springs, on Jul 07, 2020

Great staff. Great products. Some small details feel overlooked or undervalued sometimes, but overall the experience and home are amazing.

4.8
Verified Homeowner
Colorado Springs, on Jun 16, 2020

One year help fixing stuff in the house

4.7
Verified Homeowner
Colorado Springs, on Jun 14, 2020

Quality home; great customer service

4.2
Verified Homeowner