Top Homebuilder Ratings & Reviews

Classic Homes

Greenways

104 Homeowner Reviews Completed Dec 2022 - Jun 2024

Overall Satisfaction

4.5
Customers' overall satisfaction
4.5
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.8

Home Personalization Experience

4.7

Construction Experience

4.6

Customer Care Experience

4.8

Home Readiness

4.6

Installation & Workmanship

4.7

Community Profile

Classic Homes logo
Classic Homes is a locally owned Colorado Springs builder and the only builder to have received the Better Business Bureau’s “Excellence in Customer Service” award on three separate occasions and is also the only builder to be designated as Colorado Springs Best Homebuilder by The Gazette for twelve years running, and the Colorado Springs Business Journal for eleven years running — a true testament to the care and commitment Classic Homes shows our home buyers before, during, and after they’ve become members of our communities.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, on Apr 14, 2024

Great response to correct items

5.0
Verified Homeowner
Colorado Springs, on May 11, 2024

minor stuff, quickly addressed by the warranty staff.

5.0
Verified Homeowner
Colorado Springs, CO, on May 12, 2024

Classic provides excellent, reliable customer service and always resolves every request, issue no matter how large or small it may be.

5.0
Verified Homeowner
Colorado Springs, on Mar 04, 2024

Everything has been wonderful and the staff were extremely helpful every step of the way.

5.0
Verified Homeowner
Colorado Springs , on Mar 14, 2024

The sales and build process was great. We have not had a great experience dealing with Jeff for our warranty stuff (but we're glad that Chase is back and working warranty/service issues with our home)

4.2
Verified Homeowner
Colorado Springs, CO, on Apr 21, 2024

Stephanie S. Dombrowski of Ent (Classic Homes' preferred lender) wasn't knowledgeable on FHA loans. She also had no interest in showing me other loan estimates based on the different ways I could use the seller credits. It didn't feel like she had my best interest in mind and that she just wanted to get the deal wrapped up the easiest way possible.

4.8
Verified Homeowner
Colorado Springs, on Feb 14, 2024

Got it completed but slow response time

3.8
Verified Homeowner
Colorado Springs, on Mar 07, 2024

Is a great home, some little things

3.8
Verified Homeowner
Colorado Springs, CO, on Apr 20, 2024

Classic was able to accommodate us every step of the way.

5.0
Verified Homeowner
Colorado Springs, on Dec 14, 2023

We've had noise issues with the HVAC system, primarily with the ducts during the heating season, since we moved in. Workers have been in to evaluate the problem but nothing has been done yet. I believe the 1-year warranty period is coming up and I'd like to get the problem resolved before then. Please help!

3.4
Verified Homeowner
Colorado Springs, on Dec 19, 2023

I appreciate the responsiveness.

5.0
Verified Homeowner
Colorado Springs, CO, on Apr 13, 2024

We had the majority of our home building experience with Classic Homes from Indiana. They worked with us so well, keeping us updated every step. They even helped us to close 3 days earlier than expected! We love our home so much. Classic Homes really delivered, from the very first walk through the model home, to today - 2 months in to occupancy. Thank you, Classic Homes Team!!!

5.0
Verified Homeowner
Colorado Springs , on Oct 09, 2023

Seems difficult to get ahold of the warranty team at times. It almost seems like we become an after thought once the closing on our home was complete.

1.2
Verified Homeowner
Colorado Springs, on Oct 29, 2023

The transaction was very professional and all follow-up service was perfectly executed.

4.2
Verified Homeowner
Colorado Springs, CO, on Mar 28, 2024

Everything was smooth. Classic Homes took good care of the clients.

5.0
Verified Homeowner
Colorado Springs, on Sep 03, 2023

Other than trouble with the landscaping in back (the 2 lots above me were ruining my landscaping but thanks to John, June & Lisa) the problem seems to be taken care of for now

4.6
Verified Homeowner
Colorado Springs, on Sep 27, 2023

Excellent choice of home

4.0
Verified Homeowner
Colorado Springs, CO, on Mar 13, 2024

Everyone was very helpful and discussed all of our options as we went along.

5.0
Verified Homeowner
Colorado Springs, on Aug 27, 2023

Everything has been GREAT, we love our home! However, two things that have been frustrating: 1. Response to get someone from the warranty department has taken weeks to even be acknowledged. 2. HOA is a joke! They don't follow their own bylaws and allow one of neighbors to install a dog run that is offensive and has ruined our view from our patio. Favoritism was clearly shown to this neighbor because she knows someone at Classic Homes. There is no one else in the Greenways area with such an offensive dog run except this one!! We will live with a bad taste in our mouths that this was allowed. Honestly, this HOA structure is a joke! The bylaws mean nothing! It's who you know!

3.9
Verified Homeowner
Colorado Springs, on Sep 10, 2023

Customer service was great, warranty service is a wait though.

4.9
Verified Homeowner
Colorado Springs, CO, on Mar 13, 2024

I liked the process as a whole. I felt like someone from classic homes was with us the whole time. Having rentals available to us while we waited for the home to be completed was amazing and appreciated. I would have liked to have a little say in the design (even though we bought one in the process of being built) while I understand the order was already placed for the design product, there has to be a small way to make the future home owners feel they have some input.

4.9
Verified Homeowner
Colorado Springs, on Aug 03, 2023

I’ve spent $700,000 on a home built by the lowest bidder who are extremely incompetent. The Sales Office emphasized several times the amount of inspections Classic Homes performs throughout the building process. That’s completely XXXXX or the inspectors are blind and incompetent. My roof has leaked 4 times. First time, warranty person did nothing since drywall wasn’t damaged. The last three incidents have damaged drywall and baseboards. Still no fix. Roofers can’t figure out problem. My sprinkler system blew apart this week. Plastic end cap split. Really bad design. Water damaged mech room. So many other issues identified and fixed. Problems that should have been caught by your inspectors.

2.6
Verified Homeowner
Colorado Springs , on Sep 05, 2023

Takes to long per the webpage, but when I went to office to discuss and then put dispute in got instant results

4.6
Verified Homeowner
Colorado Springs, CO, on Jan 04, 2024

Great updates - limited punch list

5.0
Verified Homeowner
Colorado Springs, on May 01, 2023

None of us owners who live is this community appreciate how many VRBO’s we have & room rentals month to month. The location & size of community was perfect for a great community instead you guys allowed multiple people to buy numerous houses that have no upgrades when it was a lottery to get an appointment. Corporate greed unfortunately you guys missed out on families that would’ve upgraded & spent a lot more money on the houses. It seems like every wk. us neighbors are having to file complaints w/ HOA to clean up your mess. Thanks Classic. I bet you really appreciate my feedback but it’s the truth

3.4
Verified Homeowner
Colorado Springs, on Jul 14, 2023

I'm having trouble getting someone to come back out to work a noisy HVAC issue as well as fixing a broken water valve cover.

2.8
Verified Homeowner
Colorado Springs, CO, on Dec 08, 2023

The experience was fast and smooth I didn’t have any issues

4.5
Verified Homeowner
Colorado Springs, on Jul 07, 2023

They have been there to fix items, but can’t seem to finish ALL of them and requires multiple attempts to come back and complete them and do it correctly. Very poor communication and follow through.

3.0
Verified Homeowner
Colorado Springs, CO, on Nov 27, 2023

The pre closing walk through a were very professional and helpful

4.8
Verified Homeowner
Colorado Springs, on May 27, 2023

Like the friendly service and genuine interest in resolveing issues without any finger pointing. Dislike the time it takes to get a site visit done, although waranty work get done rapidly after that.

4.7
Verified Homeowner
Colorado Springs, CO, on Nov 13, 2023

Smooth throughout

4.4
Verified Homeowner
Colorado Springs, on May 12, 2023

Dislike that no one ever answers their phone.

3.5
Verified Homeowner
Colorado Springs, CO, on Oct 23, 2023

Dates changes a bit from when I signed the contract and they origionally said they would work with my days off, but I had to take time off due to changes in timeline

4.9
Verified Homeowner
Colorado Springs, on May 12, 2023

Warranty service was awesome! Malachi is a good dude and took care of everything I asked

5.0
Verified Homeowner
Colorado Springs, CO, on Oct 19, 2023

I loved how special our signing day was. From the love from the sales and construction team to the people we signed with. This was an overall great experience. The small touch ups we’ve needed work on have been answered so promptly. Connor from the construction team has been amazing to work with. He’s been on top of all our issues (which haven’t been many)

4.9
Verified Homeowner
Colorado Springs, on May 10, 2023

No followup and met with delays in service spots and poor communication by warranty point if contact

1.8
Verified Homeowner
Colorado Springs, CO, on Oct 18, 2023

Easy to contact the person who care the service.

5.0
Verified Homeowner
Colorado Springs, on Apr 08, 2023

It seems to take a while to get things fixed; but everyone who has come by to do things has been very attentive and helpful

4.9
Verified Homeowner
Colorado Springs , CO, on Jun 06, 2023

There are still portions of the home that were not completed after the final walk-through. Parts were ordered but the correct item was not received by Classic to install. Not Classic's fault on not receiving the correct product but it took awhile to even put the order in. But we loved working with the various teams within Classic on the various stages of our build and have loved being in our Forever Home this past month.

4.8
Verified Homeowner
Colorado Springs, on Mar 26, 2023

The design of the house has exceeded our expectations! We can not say enough about the staff; everyone we have had contact with are such outgoing, caring people. They truly know their stuff, and they truly make sure things are handled as if it were their home! This was our first new home, and I am as excited today as I was the day we took possession of our home. So, thank you Classic Homes! All of our friends loved our home when they came to see us. We brag about Classic Homes all the time. Keep up the great work! Thank you for your professionalism throughout our experience with, from witnessing the hole being dug to the last touch of paint on the house. Great job!!

4.9
Verified Homeowner
Colorado Springs, CO, on Jun 05, 2023

Every person associated with entire process (Lisa, June, Woody, James, Closing people) were all wonderful! Kind, knowledgeable, and professional! I appreciated all the little touches-pics through out process, gifts at closing. I feel like I am apart of the classic family!!

5.0
Verified Homeowner
Colorado Springs, on Feb 25, 2023

Quick and great job thanks.

5.0
Verified Homeowner
Colorado Springs, CO, on May 13, 2023

How the contract was explained

5.0
Verified Homeowner
Colorado Springs, on Dec 24, 2022

Amazing warranty experience! Kent is incredible and we are so grateful for him!

5.0
Verified Homeowner
Colorado Springs, CO, on May 09, 2023

The closing process

4.4
Verified Homeowner
Colorado Springs, on Dec 19, 2022

Great service

4.9
Verified Homeowner
Colorado Springs , CO, on Apr 16, 2023

I enjoyed our interactions June and Linda. Chris from the Internet was very pleasant and helpful in guide me to June and Lisa. Address to the Title place was very confusing. Took us about 30mins. to figure it out. We came in from out of state and didn't know anywhere but the sales office. Give good directions.

5.0
Verified Homeowner
Colorado Springs, on Oct 25, 2022

It’s been exceptional.

5.0
Verified Homeowner
Colorado Springs , CO, on Apr 07, 2023

The sales staff especially Lisa was very helpful in my purchase keeping me informed at every turn and making the move as easy as it could be.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, CO, on May 12, 2024

Classic provides excellent, reliable customer service and always resolves every request, issue no matter how large or small it may be.

5.0
Verified Homeowner
Colorado Springs, CO, on Apr 21, 2024

Stephanie S. Dombrowski of Ent (Classic Homes' preferred lender) wasn't knowledgeable on FHA loans. She also had no interest in showing me other loan estimates based on the different ways I could use the seller credits. It didn't feel like she had my best interest in mind and that she just wanted to get the deal wrapped up the easiest way possible.

4.8
Verified Homeowner
Colorado Springs, CO, on Apr 20, 2024

Classic was able to accommodate us every step of the way.

5.0
Verified Homeowner
Colorado Springs, CO, on Apr 13, 2024

We had the majority of our home building experience with Classic Homes from Indiana. They worked with us so well, keeping us updated every step. They even helped us to close 3 days earlier than expected! We love our home so much. Classic Homes really delivered, from the very first walk through the model home, to today - 2 months in to occupancy. Thank you, Classic Homes Team!!!

5.0
Verified Homeowner
Colorado Springs, CO, on Mar 28, 2024

Everything was smooth. Classic Homes took good care of the clients.

5.0
Verified Homeowner
Colorado Springs, CO, on Mar 13, 2024

Everyone was very helpful and discussed all of our options as we went along.

5.0
Verified Homeowner
Colorado Springs, CO, on Mar 13, 2024

I liked the process as a whole. I felt like someone from classic homes was with us the whole time. Having rentals available to us while we waited for the home to be completed was amazing and appreciated. I would have liked to have a little say in the design (even though we bought one in the process of being built) while I understand the order was already placed for the design product, there has to be a small way to make the future home owners feel they have some input.

4.9
Verified Homeowner
Colorado Springs, CO, on Jan 04, 2024

Great updates - limited punch list

5.0
Verified Homeowner
Colorado Springs, CO, on Dec 08, 2023

The experience was fast and smooth I didn’t have any issues

4.5
Verified Homeowner
Colorado Springs, CO, on Nov 27, 2023

The pre closing walk through a were very professional and helpful

4.8
Verified Homeowner
Colorado Springs, CO, on Nov 13, 2023

Smooth throughout

4.4
Verified Homeowner
Colorado Springs, CO, on Oct 23, 2023

Dates changes a bit from when I signed the contract and they origionally said they would work with my days off, but I had to take time off due to changes in timeline

4.9
Verified Homeowner
Colorado Springs, CO, on Oct 19, 2023

I loved how special our signing day was. From the love from the sales and construction team to the people we signed with. This was an overall great experience. The small touch ups we’ve needed work on have been answered so promptly. Connor from the construction team has been amazing to work with. He’s been on top of all our issues (which haven’t been many)

4.9
Verified Homeowner
Colorado Springs, CO, on Oct 18, 2023

Easy to contact the person who care the service.

5.0
Verified Homeowner
Colorado Springs , CO, on Jun 06, 2023

There are still portions of the home that were not completed after the final walk-through. Parts were ordered but the correct item was not received by Classic to install. Not Classic's fault on not receiving the correct product but it took awhile to even put the order in. But we loved working with the various teams within Classic on the various stages of our build and have loved being in our Forever Home this past month.

4.8
Verified Homeowner
Colorado Springs, CO, on Jun 05, 2023

Every person associated with entire process (Lisa, June, Woody, James, Closing people) were all wonderful! Kind, knowledgeable, and professional! I appreciated all the little touches-pics through out process, gifts at closing. I feel like I am apart of the classic family!!

5.0
Verified Homeowner
Colorado Springs, CO, on May 13, 2023

How the contract was explained

5.0
Verified Homeowner
Colorado Springs, CO, on May 09, 2023

The closing process

4.4
Verified Homeowner
Colorado Springs , CO, on Apr 16, 2023

I enjoyed our interactions June and Linda. Chris from the Internet was very pleasant and helpful in guide me to June and Lisa. Address to the Title place was very confusing. Took us about 30mins. to figure it out. We came in from out of state and didn't know anywhere but the sales office. Give good directions.

5.0
Verified Homeowner
Colorado Springs , CO, on Apr 07, 2023

The sales staff especially Lisa was very helpful in my purchase keeping me informed at every turn and making the move as easy as it could be.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, on Apr 14, 2024

Great response to correct items

5.0
Verified Homeowner
Colorado Springs, on Mar 04, 2024

Everything has been wonderful and the staff were extremely helpful every step of the way.

5.0
Verified Homeowner
Colorado Springs, on Feb 14, 2024

Got it completed but slow response time

3.8
Verified Homeowner
Colorado Springs, on Dec 19, 2023

I appreciate the responsiveness.

5.0
Verified Homeowner
Colorado Springs , on Oct 09, 2023

Seems difficult to get ahold of the warranty team at times. It almost seems like we become an after thought once the closing on our home was complete.

1.2
Verified Homeowner
Colorado Springs, on Sep 27, 2023

Excellent choice of home

4.0
Verified Homeowner
Colorado Springs, on Sep 10, 2023

Customer service was great, warranty service is a wait though.

4.9
Verified Homeowner
Colorado Springs , on Sep 05, 2023

Takes to long per the webpage, but when I went to office to discuss and then put dispute in got instant results

4.6
Verified Homeowner
Colorado Springs, on Jul 14, 2023

I'm having trouble getting someone to come back out to work a noisy HVAC issue as well as fixing a broken water valve cover.

2.8
Verified Homeowner
Colorado Springs, on Jul 07, 2023

They have been there to fix items, but can’t seem to finish ALL of them and requires multiple attempts to come back and complete them and do it correctly. Very poor communication and follow through.

3.0
Verified Homeowner
Colorado Springs, on May 27, 2023

Like the friendly service and genuine interest in resolveing issues without any finger pointing. Dislike the time it takes to get a site visit done, although waranty work get done rapidly after that.

4.7
Verified Homeowner
Colorado Springs, on May 12, 2023

Dislike that no one ever answers their phone.

3.5
Verified Homeowner
Colorado Springs, on May 12, 2023

Warranty service was awesome! Malachi is a good dude and took care of everything I asked

5.0
Verified Homeowner
Colorado Springs, on May 10, 2023

No followup and met with delays in service spots and poor communication by warranty point if contact

1.8
Verified Homeowner
Colorado Springs, on Apr 08, 2023

It seems to take a while to get things fixed; but everyone who has come by to do things has been very attentive and helpful

4.9
Verified Homeowner
Colorado Springs, on Mar 26, 2023

The design of the house has exceeded our expectations! We can not say enough about the staff; everyone we have had contact with are such outgoing, caring people. They truly know their stuff, and they truly make sure things are handled as if it were their home! This was our first new home, and I am as excited today as I was the day we took possession of our home. So, thank you Classic Homes! All of our friends loved our home when they came to see us. We brag about Classic Homes all the time. Keep up the great work! Thank you for your professionalism throughout our experience with, from witnessing the hole being dug to the last touch of paint on the house. Great job!!

4.9
Verified Homeowner
Colorado Springs, on Feb 25, 2023

Quick and great job thanks.

5.0
Verified Homeowner
Colorado Springs, on Dec 24, 2022

Amazing warranty experience! Kent is incredible and we are so grateful for him!

5.0
Verified Homeowner
Colorado Springs, on Dec 19, 2022

Great service

4.9
Verified Homeowner
Colorado Springs, on Oct 25, 2022

It’s been exceptional.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, on May 11, 2024

minor stuff, quickly addressed by the warranty staff.

5.0
Verified Homeowner
Colorado Springs , on Mar 14, 2024

The sales and build process was great. We have not had a great experience dealing with Jeff for our warranty stuff (but we're glad that Chase is back and working warranty/service issues with our home)

4.2
Verified Homeowner
Colorado Springs, on Mar 07, 2024

Is a great home, some little things

3.8
Verified Homeowner
Colorado Springs, on Dec 14, 2023

We've had noise issues with the HVAC system, primarily with the ducts during the heating season, since we moved in. Workers have been in to evaluate the problem but nothing has been done yet. I believe the 1-year warranty period is coming up and I'd like to get the problem resolved before then. Please help!

3.4
Verified Homeowner
Colorado Springs, on Oct 29, 2023

The transaction was very professional and all follow-up service was perfectly executed.

4.2
Verified Homeowner
Colorado Springs, on Sep 03, 2023

Other than trouble with the landscaping in back (the 2 lots above me were ruining my landscaping but thanks to John, June & Lisa) the problem seems to be taken care of for now

4.6
Verified Homeowner
Colorado Springs, on Aug 27, 2023

Everything has been GREAT, we love our home! However, two things that have been frustrating: 1. Response to get someone from the warranty department has taken weeks to even be acknowledged. 2. HOA is a joke! They don't follow their own bylaws and allow one of neighbors to install a dog run that is offensive and has ruined our view from our patio. Favoritism was clearly shown to this neighbor because she knows someone at Classic Homes. There is no one else in the Greenways area with such an offensive dog run except this one!! We will live with a bad taste in our mouths that this was allowed. Honestly, this HOA structure is a joke! The bylaws mean nothing! It's who you know!

3.9
Verified Homeowner
Colorado Springs, on Aug 03, 2023

I’ve spent $700,000 on a home built by the lowest bidder who are extremely incompetent. The Sales Office emphasized several times the amount of inspections Classic Homes performs throughout the building process. That’s completely XXXXX or the inspectors are blind and incompetent. My roof has leaked 4 times. First time, warranty person did nothing since drywall wasn’t damaged. The last three incidents have damaged drywall and baseboards. Still no fix. Roofers can’t figure out problem. My sprinkler system blew apart this week. Plastic end cap split. Really bad design. Water damaged mech room. So many other issues identified and fixed. Problems that should have been caught by your inspectors.

2.6
Verified Homeowner
Colorado Springs, on May 01, 2023

None of us owners who live is this community appreciate how many VRBO’s we have & room rentals month to month. The location & size of community was perfect for a great community instead you guys allowed multiple people to buy numerous houses that have no upgrades when it was a lottery to get an appointment. Corporate greed unfortunately you guys missed out on families that would’ve upgraded & spent a lot more money on the houses. It seems like every wk. us neighbors are having to file complaints w/ HOA to clean up your mess. Thanks Classic. I bet you really appreciate my feedback but it’s the truth

3.4
Verified Homeowner