Top Homebuilder Ratings & Reviews

Classic Homes

Forest Lakes

72 Homeowner Reviews Completed Jul 2019 - Jan 2021

Overall Satisfaction

4.2
Customers' overall satisfaction
4.4
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.6

Home Personalization Experience

4.4

Lender Experience

4.7

Construction Experience

4.4

Customer Care Experience

4.5

Home Readiness

4.1

Installation & Workmanship

4.3

Community Profile

Classic Homes logo
Classic Homes is a locally owned Colorado Springs builder and the only builder to have received the Better Business Bureau’s “Excellence in Customer Service” award on three separate occasions and is also the only builder to be designated as Colorado Springs Best Homebuilder by The Gazette for twelve years running, and the Colorado Springs Business Journal for eleven years running — a true testament to the care and commitment Classic Homes shows our home buyers before, during, and after they’ve become members of our communities.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Monument, on Oct 20, 2020

We had to point out deficiencies as we found them and we feel the builder should have fixed these without our intervention.

4.5
Verified Homeowner
Monument, on Jul 03, 2020

Every concern I had was addressed and corrected.

5.0
Verified Homeowner
Monument, on May 29, 2020

Mike was always available to answer questions.

4.6
Verified Homeowner
Monument, on May 17, 2020

Malachi was very helpful and friendly. We like that he comes with those doing the warranty fixes.

5.0
Verified Homeowner
Monument, on May 06, 2020

Folks are approachable and willing to communicate. It's been very helpful.

4.9
Verified Homeowner
Monument, on Apr 30, 2020

Nothing about the process was outstanding

4.1
Verified Homeowner
Monument, on Apr 01, 2020

Quick response time

5.0
Verified Homeowner
Monument, on Feb 13, 2020

The customer care is non-existent. The way they placed the gutter drain pipe on my home, one of the spouts runs under the front porch. Since it gets cold here, any water that doesn't drain out freezes underground. The water is pooling at the end of the drain pipe l, so it froze and caused the rest of the pipe to freeze. Now the run-off from the recent snows that is coming down the gutter is running out of the above ground joint to freeze on top of the porch making it too hazardous to use. I placed a service request and was told that they would not do anything because that is expected to happen, that I should just make sure the end of the pipe is exposed so the sun will melt it. I've been doing that. I was doing that before I contacted them. I still have a large patch of ice on my porch and it's growing larger. They should have never placed the drain pipe under my porch knowing that this would happen. I looked at other homes on the street and didn't see any others placed this way. They could have placed the drain to the right of the porch where it would be entirely above ground and would not create a safety hazard for my family the entire winter. We can not use the front entrance to my home because of how the construction team placed the gutter spout/drain pipe. I can only use the garage entrance. My grandmother has already fallen once and I have nearly fallen multiple times while clearing snow from the driveway and sidewalk. This was poorly designed and they refuse to do anything to rectify the situation. Absolutely disgusting

0.5
Verified Homeowner
Monument, on Jan 10, 2020

The only experience I enjoyed with Classic Homes was the sales team (Craig and Nancy) and Customer care Representatives (David Lobeck and Liz). My entire experience from build to closing was the worst experience I ever had. Dealing with the individuals during the build and closing was very stressful. I just wanted to express how disappointed I am with the overall workmanship and quality of the home. After moving in the home for a couple of weeks I had found more flaws in the home. Like I have been told, by the superintendent, I can’t expect it to be perfect...that certainly was the truth here. However, although I cannot expect perfection I believe there should be a reasonable to expectation that the workmanship is above par. Also, as I have been told, the work is well within a 1/8 margin or error, which is fine, except a 1/8 margin of error here and there and there and there becomes a house with a lot of errors, and that is less than acceptable. In terms of processes, I felt sales was probably my best experience, everyone was nice and understanding. After that, the level of interaction went down from there. I felt the individual who helped us at the design studio seemed disinterested. We were told ... oh they help keep you in budget... etc...that was definitely not the case, we weren’t even asked a budget. Our first visit was definitely a sticker shocker, so needless to say we had to remove a lot of items from the list, and that was a disappointment. Then it came to building. Foundation poured, a rebar was bent during the process, 1/8 margin of error. I had asked about it, was told it would not affect anything, I therefore am trusting in what I was told. Next came the subfloor, framing etc... subfloor in one of the bedroom was raised and uneven... again 1/8 margin of error. Still trusting in the process, now comes time for the initial walk through. This was were I was really disappointed in the overall interaction with the superintendent, not saying that in some aspects he tried to be accommodating, but again overall, in my interaction I felt like I was being brushed off and talked down to, to the point where I felt the need to hold back on my opinion for fear of ensuing argument. Almost 1/3 of the issues I saw and pointed out at the initial walk through seem to cause disagreement, which somewhat turned into a argument and me having to defend myself. What really caused the disagreement was the wet bar and stair pillars, although the wet bar is now corrected, this conversation along with another conversation at the final walk through over the stair pillar is what had compelled me to voice my opinion. At the final walk through I felt like the superintendent and I had a shouting match, he kept insinuating that there was nothing wrong with the stair pillar even though I kept telling him I felt there was there was. In terms of workmanship and quality. The tile work seems like a do-it your-selfer did it. Tiles are still uneven in some parts of the master shower, back splashes, and main level bathroom. The carpet installation is imperfect, I can see the seams especially in the master bedroom and hall. Furthermore, it appears that the roll of carpet we received had a defect showing some fray carpet fibers, and yet that roll was laid in our home. Rails on front patio and front porch where just unacceptable, they should not have been allowed to paint when it was too cold because that caused the paint to crackle, it was somewhat corrected, but there are still spots that were not, but I have learned to accept that it it not going to be perfect....as I have been told. The drywall is just riddled with what seemed like air pocket holes, not sure what caused that, but some have been corrected, but again I have learned to accept that it is not going to be perfect. The shelf in the pantry was chipped prior to closing I clearly remember tapping it, but that was not correct. Some of the cabinets have little scratches and one has a chipped corner. I unfortunately would have to give my overall experience, happiness, workmanship and product satisfaction of classic homes a 3-4. I wish I could have given Classic Homes a better grade from what I had previously heard, but I just did not enjoy my experience. At one point I really had buyers remorse because of my experience and didn't even want to live in the home.

3.3
Verified Homeowner
Monument, on Dec 30, 2019

Easy to deal with for the most part

3.7
Verified Homeowner
Monument, on Dec 02, 2019

Nothing

3.5
Verified Homeowner
Colorado Springs, on Nov 11, 2019

Professionalism

3.7
Verified Homeowner
Monument, on Nov 06, 2019

No need to worry.

4.1
Verified Homeowner
Monument, on Oct 23, 2019

Kept us up to date during the entire process of building the house while we were 1600 miles away in Pennsylvania.....We were given weekly updates via conference calls and pictures.....Service after the sale has been outstanding! Robert Sandoval is great!

4.7
Verified Homeowner
Monument, on Oct 15, 2019

Personality and the staff

4.9
Verified Homeowner
Monument, on Oct 10, 2019

They have been quick to fix things that are not functioning appropriately.

4.9
Verified Homeowner
Monument, on Aug 14, 2019

Friendly people to work with

3.9
Verified Homeowner
Monument, on Jul 23, 2019

Very little. Classic did a good job replacing our defective concrete patio, but all other warranty related issues have been very poorly dealt with. As an example, my air conditioning unit was installed very poorly and incompetently - the unit was sliding off its mount at the side of the house. Classic refused to fix the problem and actually blamed me for not maintaining the grade. We had only lived in the house for a month, and that was in the winter!! I am being forced to fix the problem with my own funds via my landscaper - we had to add a retaining wall to the landscaping just to fix a problem caused by Classic Homes. I will say that I was very impressed with Classic Homes up-to the time that we closed. At that point everything changed, and not for the good for us. I have lost most of my respect for this company!!!

1.5
Verified Homeowner
Monument, on Jul 07, 2019

The sales team was phenomenal, Karin, Lisa and Craig. Great customer service, can’t say enough about them.

2.7
Verified Homeowner
Monument, on Jun 17, 2019

Very friendly representatives.

3.8
Verified Homeowner
Monument, on May 27, 2019

Personal service on site. Staff is fantastic.

4.7
Verified Homeowner
Monument, on May 24, 2019

Everyone on their staff from sales to construction to warranty have been extremely professional and helpful!

5.0
Verified Homeowner
Monument, on May 15, 2019

The quick response and efficiency in making the repairs needed.

4.8
Verified Homeowner
Monument, on Feb 27, 2019

Robert has been amazing. He has been a huge part in getting some of the major issues we have had addresses. He is always on time and communicates with us well. He is so polite and patient as we troubleshoot but is always an advocate for us with the different trades.

4.1
Verified Homeowner
Monument, on Feb 23, 2019

Very comfortable to communicate. Responded to all questions asked

4.1
Verified Homeowner
Monument, on Feb 16, 2019

communication

4.8
Verified Homeowner
Monument, on Feb 15, 2019

Customer interface, weekly status meetings, and regular inspections. Like the quality of the home

4.9
Verified Homeowner
Monument, on Feb 08, 2019

the support of the "local" staff

4.3
Verified Homeowner
Monument, on Jan 08, 2019

The sales staff at Forest Lakes have been absolutely wonderful. Also, the superintendent Mike has also been fantastic.

4.5
Verified Homeowner
Monument, on Dec 31, 2018

The customer service was poor.

1.6
Verified Homeowner
Monument, on Dec 28, 2018

Not a thing, absolutely the worse warranty service/customer care service I have ever experienced. Warranty personnel were rude, unprofessional, were only concerned about guarding Custom Homes bottomline…profit to the companhy. Six months into the process and we still have unresolved issues (rooms still have paint tags on them to be touched up), still dealing with appliances that were damaged prior to closing, plus additional items of concern that have surfaced.

1.7
Verified Homeowner
Monument, on Dec 11, 2018

The follow-up we received to our concerns. Relatively quick responses.

5.0
Verified Homeowner
Monument, on Dec 07, 2018

the commitment to getting "punch-list " items repaired.

3.4
Verified Homeowner
Monument, on Dec 06, 2018

Most everything we have asked to be repaired has been done but it took multiple weeks in some cases. Other minor things which we have brought up have yet to be addressed. We have just sent in a new issue where our kitchen faucet is not functioning properly and have not received any feedback at this time.

2.9
Verified Homeowner
Monument, on Nov 20, 2018

Everything pre-purchase was really good.

1.4
Verified Homeowner
Monument, on Nov 18, 2018

Everyone has been very polite and walked us through the building process in an easy-to-understand way. Afterward, they have (mostly) been prompt in fixing things that were wrong with the hose.

4.5
Verified Homeowner
Monument, on Oct 29, 2018

Everyone was nice to work with.

4.1
Verified Homeowner
Monument, on Oct 13, 2018

I appreciate the customer service after the sale. I also felt that they listened during the walk-throughs.

4.3
Verified Homeowner
Monument, on Oct 10, 2018

Good Quality and good customer service

4.8
Verified Homeowner
Monument, on Sep 17, 2018

Responsive

4.9
Verified Homeowner
Monument, CO, on Oct 25, 2017

Great product!

4.9
Verified Homeowner
Monument, CO, on Oct 08, 2017

Classic has the system down, from the initial meeting until after you have moved in.

4.9
Verified Homeowner
Monument, CO, on Sep 24, 2017

The team that I worked with the most (Seth and Lisa) were very responsive, professional, and really cared that things were done right. They answered all of my questions and were just delightful to work with.

5.0
Verified Homeowner
Monument, CO, on Sep 10, 2017

Classic pays attention to detail and tries to build the house just as you requested.

5.0
Verified Homeowner
Monument, CO, on Jun 13, 2017

quality & warranty

5.0
Verified Homeowner
Monument, CO, on Jun 08, 2017

Classic builds a good home the homes are about 50 to 100,000 over the going market from Utah where we came from we had a 4300 sqft home there we built here a 3700 sqft home for the same price with out the basement being finished

4.9
Verified Homeowner
Monument, CO, on May 31, 2017

The salesperson told us we were wasting her time, yelled at our agent, threatened to cancel our contract when they made a mistake and was overall rude and condescending. The final fit and finish left something to be desired.

3.6
Verified Homeowner
Monument, CO, on May 14, 2017

We are huge Classic homes fans...we have built two Dynasty homes now and we love them!

5.0
Verified Homeowner
Monument, CO, on May 13, 2017

Great customer service!

4.7
Verified Homeowner
Monument, CO, on Mar 23, 2017

Overall quality of the home

4.0
Verified Homeowner
Monument, CO, on Feb 25, 2017

We feel that the overall quality of our new home is good. We had concerns when our foundation was poured incorrectly and cracks appeared in the cement work. These concerns were addressed and we accepted the solutions. However, we still worry that we might face problems with it in the future.

4.6
Verified Homeowner
Monument, CO, on Feb 14, 2017

Should have not closed until the builder had the house 100% ready.

3.7
Verified Homeowner
Monument, CO, on Feb 08, 2017

I recommended Classic to several of our friends and as a realtor I was able to sell 2 homes to my clients on our same street.

5.0
Verified Homeowner
Monument, CO, on Feb 07, 2017

Great home and experience

4.9
Verified Homeowner
Monument, CO, on Feb 07, 2017

quality of workmanship and attention to detail.

4.3
Verified Homeowner
Monument, CO, on Jan 11, 2017

Professional company and people.

4.7
Verified Homeowner
Monument, CO, on Nov 30, 2016

Every person that represents Classic is so friendly and professional, tending to every need.

5.0
Verified Homeowner
Monument, CO, on Nov 10, 2016

Overall satisfied with experience and sales staff ( Adam Phillmore) wish the finishes were of a higher standard.

4.5
Verified Homeowner
Monument, CO, on Nov 04, 2016

everyone in the process was very friendly and accommodating and helpful

4.5
Verified Homeowner
Monument, CO, on Sep 09, 2016

Constant communication and outstanding response time by all we worked with!

4.4
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Monument, CO, on Oct 25, 2017

Great product!

4.9
Verified Homeowner
Monument, CO, on Oct 08, 2017

Classic has the system down, from the initial meeting until after you have moved in.

4.9
Verified Homeowner
Monument, CO, on Sep 24, 2017

The team that I worked with the most (Seth and Lisa) were very responsive, professional, and really cared that things were done right. They answered all of my questions and were just delightful to work with.

5.0
Verified Homeowner
Monument, CO, on Sep 10, 2017

Classic pays attention to detail and tries to build the house just as you requested.

5.0
Verified Homeowner
Monument, CO, on Jun 13, 2017

quality & warranty

5.0
Verified Homeowner
Monument, CO, on Jun 08, 2017

Classic builds a good home the homes are about 50 to 100,000 over the going market from Utah where we came from we had a 4300 sqft home there we built here a 3700 sqft home for the same price with out the basement being finished

4.9
Verified Homeowner
Monument, CO, on May 31, 2017

The salesperson told us we were wasting her time, yelled at our agent, threatened to cancel our contract when they made a mistake and was overall rude and condescending. The final fit and finish left something to be desired.

3.6
Verified Homeowner
Monument, CO, on May 14, 2017

We are huge Classic homes fans...we have built two Dynasty homes now and we love them!

5.0
Verified Homeowner
Monument, CO, on May 13, 2017

Great customer service!

4.7
Verified Homeowner
Monument, CO, on Mar 23, 2017

Overall quality of the home

4.0
Verified Homeowner
Monument, CO, on Feb 25, 2017

We feel that the overall quality of our new home is good. We had concerns when our foundation was poured incorrectly and cracks appeared in the cement work. These concerns were addressed and we accepted the solutions. However, we still worry that we might face problems with it in the future.

4.6
Verified Homeowner
Monument, CO, on Feb 14, 2017

Should have not closed until the builder had the house 100% ready.

3.7
Verified Homeowner
Monument, CO, on Feb 08, 2017

I recommended Classic to several of our friends and as a realtor I was able to sell 2 homes to my clients on our same street.

5.0
Verified Homeowner
Monument, CO, on Feb 07, 2017

Great home and experience

4.9
Verified Homeowner
Monument, CO, on Feb 07, 2017

quality of workmanship and attention to detail.

4.3
Verified Homeowner
Monument, CO, on Jan 11, 2017

Professional company and people.

4.7
Verified Homeowner
Monument, CO, on Nov 30, 2016

Every person that represents Classic is so friendly and professional, tending to every need.

5.0
Verified Homeowner
Monument, CO, on Nov 10, 2016

Overall satisfied with experience and sales staff ( Adam Phillmore) wish the finishes were of a higher standard.

4.5
Verified Homeowner
Monument, CO, on Nov 04, 2016

everyone in the process was very friendly and accommodating and helpful

4.5
Verified Homeowner
Monument, CO, on Sep 09, 2016

Constant communication and outstanding response time by all we worked with!

4.4
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Monument, on Jul 03, 2020

Every concern I had was addressed and corrected.

5.0
Verified Homeowner
Monument, on May 17, 2020

Malachi was very helpful and friendly. We like that he comes with those doing the warranty fixes.

5.0
Verified Homeowner
Monument, on May 06, 2020

Folks are approachable and willing to communicate. It's been very helpful.

4.9
Verified Homeowner
Monument, on Apr 01, 2020

Quick response time

5.0
Verified Homeowner
Monument, on Feb 13, 2020

The customer care is non-existent. The way they placed the gutter drain pipe on my home, one of the spouts runs under the front porch. Since it gets cold here, any water that doesn't drain out freezes underground. The water is pooling at the end of the drain pipe l, so it froze and caused the rest of the pipe to freeze. Now the run-off from the recent snows that is coming down the gutter is running out of the above ground joint to freeze on top of the porch making it too hazardous to use. I placed a service request and was told that they would not do anything because that is expected to happen, that I should just make sure the end of the pipe is exposed so the sun will melt it. I've been doing that. I was doing that before I contacted them. I still have a large patch of ice on my porch and it's growing larger. They should have never placed the drain pipe under my porch knowing that this would happen. I looked at other homes on the street and didn't see any others placed this way. They could have placed the drain to the right of the porch where it would be entirely above ground and would not create a safety hazard for my family the entire winter. We can not use the front entrance to my home because of how the construction team placed the gutter spout/drain pipe. I can only use the garage entrance. My grandmother has already fallen once and I have nearly fallen multiple times while clearing snow from the driveway and sidewalk. This was poorly designed and they refuse to do anything to rectify the situation. Absolutely disgusting

0.5
Verified Homeowner
Monument, on Nov 06, 2019

No need to worry.

4.1
Verified Homeowner
Monument, on Oct 10, 2019

They have been quick to fix things that are not functioning appropriately.

4.9
Verified Homeowner
Monument, on Aug 14, 2019

Friendly people to work with

3.9
Verified Homeowner
Monument, on Jul 23, 2019

Very little. Classic did a good job replacing our defective concrete patio, but all other warranty related issues have been very poorly dealt with. As an example, my air conditioning unit was installed very poorly and incompetently - the unit was sliding off its mount at the side of the house. Classic refused to fix the problem and actually blamed me for not maintaining the grade. We had only lived in the house for a month, and that was in the winter!! I am being forced to fix the problem with my own funds via my landscaper - we had to add a retaining wall to the landscaping just to fix a problem caused by Classic Homes. I will say that I was very impressed with Classic Homes up-to the time that we closed. At that point everything changed, and not for the good for us. I have lost most of my respect for this company!!!

1.5
Verified Homeowner
Monument, on Jun 17, 2019

Very friendly representatives.

3.8
Verified Homeowner
Monument, on May 24, 2019

Everyone on their staff from sales to construction to warranty have been extremely professional and helpful!

5.0
Verified Homeowner
Monument, on May 15, 2019

The quick response and efficiency in making the repairs needed.

4.8
Verified Homeowner
Monument, on Feb 27, 2019

Robert has been amazing. He has been a huge part in getting some of the major issues we have had addresses. He is always on time and communicates with us well. He is so polite and patient as we troubleshoot but is always an advocate for us with the different trades.

4.1
Verified Homeowner
Monument, on Dec 31, 2018

The customer service was poor.

1.6
Verified Homeowner
Monument, on Dec 28, 2018

Not a thing, absolutely the worse warranty service/customer care service I have ever experienced. Warranty personnel were rude, unprofessional, were only concerned about guarding Custom Homes bottomline…profit to the companhy. Six months into the process and we still have unresolved issues (rooms still have paint tags on them to be touched up), still dealing with appliances that were damaged prior to closing, plus additional items of concern that have surfaced.

1.7
Verified Homeowner
Monument, on Dec 11, 2018

The follow-up we received to our concerns. Relatively quick responses.

5.0
Verified Homeowner
Monument, on Dec 07, 2018

the commitment to getting "punch-list " items repaired.

3.4
Verified Homeowner
Monument, on Dec 06, 2018

Most everything we have asked to be repaired has been done but it took multiple weeks in some cases. Other minor things which we have brought up have yet to be addressed. We have just sent in a new issue where our kitchen faucet is not functioning properly and have not received any feedback at this time.

2.9
Verified Homeowner
Monument, on Nov 20, 2018

Everything pre-purchase was really good.

1.4
Verified Homeowner
Monument, on Oct 10, 2018

Good Quality and good customer service

4.8
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Monument, on Oct 20, 2020

We had to point out deficiencies as we found them and we feel the builder should have fixed these without our intervention.

4.5
Verified Homeowner
Monument, on May 29, 2020

Mike was always available to answer questions.

4.6
Verified Homeowner
Monument, on Apr 30, 2020

Nothing about the process was outstanding

4.1
Verified Homeowner
Monument, on Jan 10, 2020

The only experience I enjoyed with Classic Homes was the sales team (Craig and Nancy) and Customer care Representatives (David Lobeck and Liz). My entire experience from build to closing was the worst experience I ever had. Dealing with the individuals during the build and closing was very stressful. I just wanted to express how disappointed I am with the overall workmanship and quality of the home. After moving in the home for a couple of weeks I had found more flaws in the home. Like I have been told, by the superintendent, I can’t expect it to be perfect...that certainly was the truth here. However, although I cannot expect perfection I believe there should be a reasonable to expectation that the workmanship is above par. Also, as I have been told, the work is well within a 1/8 margin or error, which is fine, except a 1/8 margin of error here and there and there and there becomes a house with a lot of errors, and that is less than acceptable. In terms of processes, I felt sales was probably my best experience, everyone was nice and understanding. After that, the level of interaction went down from there. I felt the individual who helped us at the design studio seemed disinterested. We were told ... oh they help keep you in budget... etc...that was definitely not the case, we weren’t even asked a budget. Our first visit was definitely a sticker shocker, so needless to say we had to remove a lot of items from the list, and that was a disappointment. Then it came to building. Foundation poured, a rebar was bent during the process, 1/8 margin of error. I had asked about it, was told it would not affect anything, I therefore am trusting in what I was told. Next came the subfloor, framing etc... subfloor in one of the bedroom was raised and uneven... again 1/8 margin of error. Still trusting in the process, now comes time for the initial walk through. This was were I was really disappointed in the overall interaction with the superintendent, not saying that in some aspects he tried to be accommodating, but again overall, in my interaction I felt like I was being brushed off and talked down to, to the point where I felt the need to hold back on my opinion for fear of ensuing argument. Almost 1/3 of the issues I saw and pointed out at the initial walk through seem to cause disagreement, which somewhat turned into a argument and me having to defend myself. What really caused the disagreement was the wet bar and stair pillars, although the wet bar is now corrected, this conversation along with another conversation at the final walk through over the stair pillar is what had compelled me to voice my opinion. At the final walk through I felt like the superintendent and I had a shouting match, he kept insinuating that there was nothing wrong with the stair pillar even though I kept telling him I felt there was there was. In terms of workmanship and quality. The tile work seems like a do-it your-selfer did it. Tiles are still uneven in some parts of the master shower, back splashes, and main level bathroom. The carpet installation is imperfect, I can see the seams especially in the master bedroom and hall. Furthermore, it appears that the roll of carpet we received had a defect showing some fray carpet fibers, and yet that roll was laid in our home. Rails on front patio and front porch where just unacceptable, they should not have been allowed to paint when it was too cold because that caused the paint to crackle, it was somewhat corrected, but there are still spots that were not, but I have learned to accept that it it not going to be perfect....as I have been told. The drywall is just riddled with what seemed like air pocket holes, not sure what caused that, but some have been corrected, but again I have learned to accept that it is not going to be perfect. The shelf in the pantry was chipped prior to closing I clearly remember tapping it, but that was not correct. Some of the cabinets have little scratches and one has a chipped corner. I unfortunately would have to give my overall experience, happiness, workmanship and product satisfaction of classic homes a 3-4. I wish I could have given Classic Homes a better grade from what I had previously heard, but I just did not enjoy my experience. At one point I really had buyers remorse because of my experience and didn't even want to live in the home.

3.3
Verified Homeowner
Monument, on Dec 30, 2019

Easy to deal with for the most part

3.7
Verified Homeowner
Monument, on Dec 02, 2019

Nothing

3.5
Verified Homeowner
Colorado Springs, on Nov 11, 2019

Professionalism

3.7
Verified Homeowner
Monument, on Oct 23, 2019

Kept us up to date during the entire process of building the house while we were 1600 miles away in Pennsylvania.....We were given weekly updates via conference calls and pictures.....Service after the sale has been outstanding! Robert Sandoval is great!

4.7
Verified Homeowner
Monument, on Oct 15, 2019

Personality and the staff

4.9
Verified Homeowner
Monument, on Jul 07, 2019

The sales team was phenomenal, Karin, Lisa and Craig. Great customer service, can’t say enough about them.

2.7
Verified Homeowner
Monument, on May 27, 2019

Personal service on site. Staff is fantastic.

4.7
Verified Homeowner
Monument, on Feb 23, 2019

Very comfortable to communicate. Responded to all questions asked

4.1
Verified Homeowner
Monument, on Feb 16, 2019

communication

4.8
Verified Homeowner
Monument, on Feb 15, 2019

Customer interface, weekly status meetings, and regular inspections. Like the quality of the home

4.9
Verified Homeowner
Monument, on Feb 08, 2019

the support of the "local" staff

4.3
Verified Homeowner
Monument, on Jan 08, 2019

The sales staff at Forest Lakes have been absolutely wonderful. Also, the superintendent Mike has also been fantastic.

4.5
Verified Homeowner
Monument, on Nov 18, 2018

Everyone has been very polite and walked us through the building process in an easy-to-understand way. Afterward, they have (mostly) been prompt in fixing things that were wrong with the hose.

4.5
Verified Homeowner
Monument, on Oct 29, 2018

Everyone was nice to work with.

4.1
Verified Homeowner
Monument, on Oct 13, 2018

I appreciate the customer service after the sale. I also felt that they listened during the walk-throughs.

4.3
Verified Homeowner
Monument, on Sep 17, 2018

Responsive

4.9
Verified Homeowner