Top Homebuilder Ratings & Reviews

Classic Homes

Forest Lakes

51 Homeowner Reviews Completed Nov 2022 - May 2024

Overall Satisfaction

4.2
Customers' overall satisfaction
3.8
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.6

Home Personalization Experience

4.5

Construction Experience

4.3

Customer Care Experience

4.4

Home Readiness

4.2

Installation & Workmanship

4.3

Community Profile

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Classic Homes is a locally owned Colorado Springs builder and the only builder to have received the Better Business Bureau’s “Excellence in Customer Service” award on three separate occasions and is also the only builder to be designated as Colorado Springs Best Homebuilder by The Gazette for twelve years running, and the Colorado Springs Business Journal for eleven years running — a true testament to the care and commitment Classic Homes shows our home buyers before, during, and after they’ve become members of our communities.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Monument, on Mar 08, 2024

I wanted to make a few minor changes and wasn’t allowed.

4.4
Verified Homeowner
Monument, CO, on May 12, 2024

I like the consistency of all the people we worked with throughout this process especially, Craig and Maureen! We were somewhat disappointed with the quality control at the end. The issues are still being resolved and Classic is working with us on the issues.

4.7
Verified Homeowner
Monument, on May 15, 2024

The goal of your team is to the absolute minimum possible. I had to show your people where they had left a pipe improperly insulated. They cut a huge hole in my ceiling because they took months to do a thermal scan and then couldn’t figure out why a pipe was freezing even though Classic had put the pipe on the wrong side of the insulation. Cabinets have also been a disaster. Five separate visits and quality is very poor. Your people from builders to managers to warranty couldn’t care less.

1.2
Verified Homeowner
Monument, on Sep 26, 2023

Not what I would expect when purchasing an $800,000 home

3.0
Verified Homeowner
Monument, on Mar 25, 2024

Our Customer Rep has been very attentive and responsive to our questions and concerns. The list keeps growing, but most of the items are minor and are being addressed to our satisfaction.

4.4
Verified Homeowner
Monument, CO, on Apr 11, 2024

We wish there was better communication concerning the landscaping. We were told they would hold 5 thousand dollars at closing for landscaping, which is fine, BUT it was a shock to find out how much MORE the landscaping cost would be. There should have been more info given about the possible cost for finished landscaping. It's no reflection on our Sales managers (Maureen and Craig). They were awesome and continue to be. It justs seems to us that the whole cost for landscaping is rather extreme and seems to be a need for that to be better communicated. That is the only real downside to our whole purchase experience. We would definitely build with you all again, but we still have reservations about the landscaping/landscapers part of the pie so to speak.

5.0
Verified Homeowner
Monument, on Jul 15, 2023

I appreciate all of the communications through the whole process. Robert has been great with repairs/fixes after closing on the house. I didn't like that I wasn't told that a transformer and phone line would be setup on my property. I understand that classic doesn't do this however the electric company collaborates with the builder to know where to place electrical devices and they know exactly where they plan to place these items which can be communicated to the customer prior to purchase. Also, there should be an option to have operable bathroom windows. I was not aware that the bathroom windows would not be able to open them. In, addition you should add pipe covers under all sinks in the house. This prevents any insects from nesting in and around the pipes and its more presentable instead of having open holes around the pipes.

4.8
Verified Homeowner
Monument, on Jan 15, 2024

Our experience with customer care has been positive with Ricky our representative. Only challenge was our closing follow up took so long it was a bit unclear when it needed to shift to warranty and customer care.

4.4
Verified Homeowner
Monument, CO, on Mar 29, 2024

My only issue with classic homes is making people make ALL decisions on what they want on and in their house before getting started on the home. They should look into dividing into phases. Maybe 3 or 4 phases that the buyer is given dates on when decisions need to be made to start each phase. Waiting to start digging the hole for the foundation because the cupboards haven't been picked out yet is very frustrating. Other than that we are VERY happy with our home.

4.7
Verified Homeowner
Monument, on Jan 16, 2023

From the signing of the contact, through the building process and the closing we were kept up to date.

4.8
Verified Homeowner
Monument, on Dec 21, 2023

nothing to dislike about the warranty service/customer service - they have been stellar!

4.6
Verified Homeowner
Monument, CO, on Mar 05, 2024

We LOVE our new home. Everyone at Classic was friendly, professional and attentive. It was a very easy process.

5.0
Verified Homeowner
Monument, on Oct 20, 2020

We had to point out deficiencies as we found them and we feel the builder should have fixed these without our intervention.

4.5
Verified Homeowner
Monument, on Sep 29, 2023

We noticed that we had some standing water near our home and wanted to make sure that there wasn't anything to be concerned about. We relied on Classic to have made sure all the drainage was correct when constructed and it may have been. When I asked about it and included pictures, this was your response... From XXXXX issue you are experiencing is excluded from the Limited Warranty. Once a home closes, it’s the Homeowners responsibility to maintain the final grade to include the repair of erosion that may have occurred. This doesn't set well with me, nor would it with others. Just my opinion.

4.2
Verified Homeowner
Monument, CO, on Jan 22, 2024

Quality and the construction team’s commitment to quality was unacceptably low from start to finish. Over and over I had to climb up the chain to raise issues to corporate to get anything close to the correct level of quality and basic corrections done. The SOP for your construction team is to say that’s the way it came from the factory or it’s a warranty issue. A glaring problem apparent before closing is not a warranty issue.

2.8
Verified Homeowner
Monument, on May 29, 2020

Mike was always available to answer questions.

4.6
Verified Homeowner
Monument, on Aug 24, 2023

You have to fight to get things done right. They start a repair, get halfway finished and it takes 3 weeks to get them back in to finish. Told by trades the right way to fix something and told by Classic We don’t do it that way. Their trades told me how to fix it the right way. This has not been a good experience, we have built 5 homes and this is by far the most frustrating to deal with. I could not recommend Classic to anyone. Very disappointed!!

2.1
Verified Homeowner
Monument, CO, on Jan 13, 2024

I bought a spec that was about 3 months from being finished and had all the design elements built into the contract. While the upgrades we identified the base elements, light fixtures, plumbing etc was not called out anywhere, so would have been nice to see pictures of those elements prior to move in.

4.8
Verified Homeowner
Monument, on Apr 30, 2020

Nothing about the process was outstanding

4.1
Verified Homeowner
Monument, on Apr 12, 2023

The Warranty service has been ok, James has been very responsive however he can't overcome the poor workmanship, cheap materials and poor design of the house. It is obvious Classic is in the business of mass production at the cheapest price with little or no regard for the quality of the house

2.6
Verified Homeowner
Monument, CO, on Oct 31, 2023

Like - a lot of good and friendly interaction with sales and design team. Felt good support. Build process seemed to go very well until the end Dislike - as communicated previously the move in process was bumpy as house wasn’t ready and took a long while to finish things up. Communication with the trades seemed a big problem at times with missed change orders. Limited options in a few areas such as fans and painting put more back on us.

3.9
Verified Homeowner
Monument, on Jan 10, 2020

The only experience I enjoyed with Classic Homes was the sales team (Craig and Nancy) and Customer care Representatives (David Lobeck and Liz). My entire experience from build to closing was the worst experience I ever had. Dealing with the individuals during the build and closing was very stressful. I just wanted to express how disappointed I am with the overall workmanship and quality of the home. After moving in the home for a couple of weeks I had found more flaws in the home. Like I have been told, by the superintendent, I can’t expect it to be perfect...that certainly was the truth here. However, although I cannot expect perfection I believe there should be a reasonable to expectation that the workmanship is above par. Also, as I have been told, the work is well within a 1/8 margin or error, which is fine, except a 1/8 margin of error here and there and there and there becomes a house with a lot of errors, and that is less than acceptable. In terms of processes, I felt sales was probably my best experience, everyone was nice and understanding. After that, the level of interaction went down from there. I felt the individual who helped us at the design studio seemed disinterested. We were told ... oh they help keep you in budget... etc...that was definitely not the case, we weren’t even asked a budget. Our first visit was definitely a sticker shocker, so needless to say we had to remove a lot of items from the list, and that was a disappointment. Then it came to building. Foundation poured, a rebar was bent during the process, 1/8 margin of error. I had asked about it, was told it would not affect anything, I therefore am trusting in what I was told. Next came the subfloor, framing etc... subfloor in one of the bedroom was raised and uneven... again 1/8 margin of error. Still trusting in the process, now comes time for the initial walk through. This was were I was really disappointed in the overall interaction with the superintendent, not saying that in some aspects he tried to be accommodating, but again overall, in my interaction I felt like I was being brushed off and talked down to, to the point where I felt the need to hold back on my opinion for fear of ensuing argument. Almost 1/3 of the issues I saw and pointed out at the initial walk through seem to cause disagreement, which somewhat turned into a argument and me having to defend myself. What really caused the disagreement was the wet bar and stair pillars, although the wet bar is now corrected, this conversation along with another conversation at the final walk through over the stair pillar is what had compelled me to voice my opinion. At the final walk through I felt like the superintendent and I had a shouting match, he kept insinuating that there was nothing wrong with the stair pillar even though I kept telling him I felt there was there was. In terms of workmanship and quality. The tile work seems like a do-it your-selfer did it. Tiles are still uneven in some parts of the master shower, back splashes, and main level bathroom. The carpet installation is imperfect, I can see the seams especially in the master bedroom and hall. Furthermore, it appears that the roll of carpet we received had a defect showing some fray carpet fibers, and yet that roll was laid in our home. Rails on front patio and front porch where just unacceptable, they should not have been allowed to paint when it was too cold because that caused the paint to crackle, it was somewhat corrected, but there are still spots that were not, but I have learned to accept that it it not going to be perfect....as I have been told. The drywall is just riddled with what seemed like air pocket holes, not sure what caused that, but some have been corrected, but again I have learned to accept that it is not going to be perfect. The shelf in the pantry was chipped prior to closing I clearly remember tapping it, but that was not correct. Some of the cabinets have little scratches and one has a chipped corner. I unfortunately would have to give my overall experience, happiness, workmanship and product satisfaction of classic homes a 3-4. I wish I could have given Classic Homes a better grade from what I had previously heard, but I just did not enjoy my experience. At one point I really had buyers remorse because of my experience and didn't even want to live in the home.

3.3
Verified Homeowner
Monument, on Mar 28, 2023

The buying process had more intimidation and threats, then it had anything else. I will definitely worn my friends of Classic homes.

1.8
Verified Homeowner
Monument, CO, on Aug 31, 2023

The Forest Lakes Sales Team (Craig and Maureen) were awesome to work with from start to finish. Whenever we had questions, they got answers for us quickly or put us in contact with the right people. Jessica helped bring our "mountain modern" vision to life during design, including fine tuning as needed along the way. During the construction phase, we appreciated the weekly calls with Curtis to keep us updated on the progress of our home. He was responsive to our needs and questions throughout the build process. We had a relatively short list of items for follow up after closing, and Classic took care of those items very efficiently. All in all, we're very happy with our new home and living in Forest Lakes!

4.7
Verified Homeowner
Monument, on Dec 30, 2019

Easy to deal with for the most part

3.7
Verified Homeowner
Monument, on Feb 13, 2023

The warranty service experience has been excellent. Robert has been flexible and attentive to all concerns. Roberts customer service has exceeded my expectations.

4.8
Verified Homeowner
Monument, CO, on Jun 08, 2023

People were good to work with, and the process was smooth.

4.4
Verified Homeowner
Monument, on Dec 02, 2019

Nothing

3.5
Verified Homeowner
Monument, on Sep 11, 2022

Robert has been helpful resolving our warranty issues.

3.5
Verified Homeowner
Monument, CO, on May 24, 2023

The quality of finish, response from Classic over issues we encountered. We were showed a white dry stack stone and we’re surprised when we got a gray grouted stone. Not what we purchased. We were shone a white dry stack stone, but we were never told that you do not offer dry stack. They told us the white was and old sample and not available, I went to the design studio and the sample was still there and I took it to the sales office to show them. We were told, sorry and left at that. Not the stone we agreed to, or the look we wanted. The upgraded cabinets, have issues, we were told if you upgrade the cabinets they are upgraded throughout the house. But our bar cabinet are the basic cabinets and better built than the custom cabinet. There is too much to list on this short review. I am frustrated and very disappointed in the quality, response and overall experience with Classic Homes. We have built 5 homes between us and know there are always issues, but never like this. At this point I could not recommend Classic Homes to anybody. If upper management wants more information they can call me XXX-XXX-XXXX

3.1
Verified Homeowner
Colorado Springs, on Nov 11, 2019

Professionalism

3.7
Verified Homeowner
Monument, on Sep 02, 2022

Responsive and helpful

4.2
Verified Homeowner
Monument , CO, on May 16, 2023

Overall our experience has been very good. The sales team, Craig and Maureen, were excellent and very responsive, they were very easy to communicate with, and overall are great people. Our superintendent Jerad was amazing. He was very responsive and took our feedback to heart as we worked through our punch list. One comment for Classic overall-we were not impressed by the cleanliness of the job site. There is no place for rusty nails, XXXXX tered materials, plastic bottles in the windowsills and other house cavities, debris in the floor vents. It creates a safe work environment and higher costumer satisfaction.

4.8
Verified Homeowner
Monument, on Oct 23, 2019

Kept us up to date during the entire process of building the house while we were 1600 miles away in Pennsylvania.....We were given weekly updates via conference calls and pictures.....Service after the sale has been outstanding! Robert Sandoval is great!

4.7
Verified Homeowner
Monument, on Aug 16, 2022

The warranty service has been timely.

5.0
Verified Homeowner
Monument, CO, on Apr 07, 2023

Sales people Craig and Maureen were great to work with. Very pleasant and helpful. Jessica too was awesome and patient in the Design Studio in helping us walk through that process. And Curtis was great as well with taking care of go backs. We had a great experience! Very pleased with the house. A couple of suggestions for future Classic Homes that I think would make the homes even better: 1) For A/C and Heat, for rancher homes, have separate zones, one for basement and one for main so as to better control comfort levels. 2) Expand the light fixtures available to include gold/gold brushed 3) Expand the appliance brands for induction stovetops to include some of the higher end such as Bosch and Wolf 4) allow for house level at entrance and back patio to be closer to the level of the main floor; seems overkill on drainage to have the level so high - heard this same critique from a neighbor who also had a Classic home built. 5) for the stucco color of paint we chose, the same paint when applied to the exposed concrete is significantly different. The house would look much better if the painter would have tried to match the foundation paint color to the stucco even if that was a different color. Again, great experience with y'all. Wouldn't hesitate to build another home with Classic.

4.8
Verified Homeowner
Monument, on Oct 15, 2019

Personality and the staff

4.9
Verified Homeowner
Monument, on Jul 03, 2020

Every concern I had was addressed and corrected.

5.0
Verified Homeowner
Monument, CO, on Mar 09, 2023

Items weren’t fixed prior to closing. Closing date was moved up substantially w/little notice.

3.9
Verified Homeowner
Monument, on Jul 07, 2019

The sales team was phenomenal, Karin, Lisa and Craig. Great customer service, can’t say enough about them.

2.7
Verified Homeowner
Monument, on May 17, 2020

Malachi was very helpful and friendly. We like that he comes with those doing the warranty fixes.

5.0
Verified Homeowner
Monument, CO, on Jan 17, 2023

Very Professional and we were treated like a VIP throughout our build

5.0
Verified Homeowner
Monument, on May 27, 2019

Personal service on site. Staff is fantastic.

4.7
Verified Homeowner
Monument, on May 06, 2020

Folks are approachable and willing to communicate. It's been very helpful.

4.9
Verified Homeowner
Monument, CO, on Sep 23, 2022

I liked the communication during the process and quick responses if I had a concern or question. I wish that during the initial signing of the contract and reviewing over the structural additions there was more flexibility in adding or changing different things. Like adding a second master bedroom suite by removing a bedroom, or being able to add a balcony..etc.

5.0
Verified Homeowner
Monument, on Feb 23, 2019

Very comfortable to communicate. Responded to all questions asked

4.1
Verified Homeowner
Monument, on Apr 01, 2020

Quick response time

5.0
Verified Homeowner
Monument, CO, on Sep 09, 2022

Out back door was to be ground level. Paid extra for concrete. Steps are 48 inches off the ground. Terrible. No body cares. Sad. They just made excuses. Ryan never got back to me about answer. Sad.here is my phone number XXX-XXX-XXXX

4.3
Verified Homeowner
Monument, on Feb 16, 2019

communication

4.8
Verified Homeowner
Monument, on Feb 13, 2020

The customer care is non-existent. The way they placed the gutter drain pipe on my home, one of the spouts runs under the front porch. Since it gets cold here, any water that doesn't drain out freezes underground. The water is pooling at the end of the drain pipe l, so it froze and caused the rest of the pipe to freeze. Now the run-off from the recent snows that is coming down the gutter is running out of the above ground joint to freeze on top of the porch making it too hazardous to use. I placed a service request and was told that they would not do anything because that is expected to happen, that I should just make sure the end of the pipe is exposed so the sun will melt it. I've been doing that. I was doing that before I contacted them. I still have a large patch of ice on my porch and it's growing larger. They should have never placed the drain pipe under my porch knowing that this would happen. I looked at other homes on the street and didn't see any others placed this way. They could have placed the drain to the right of the porch where it would be entirely above ground and would not create a safety hazard for my family the entire winter. We can not use the front entrance to my home because of how the construction team placed the gutter spout/drain pipe. I can only use the garage entrance. My grandmother has already fallen once and I have nearly fallen multiple times while clearing snow from the driveway and sidewalk. This was poorly designed and they refuse to do anything to rectify the situation. Absolutely disgusting

0.5
Verified Homeowner
Monument, CO, on Sep 09, 2022

Constant, clear, and transparent info throughout the process from sales, costs/contracting, construction reports, completion, and follow-up on warranty items.

5.0
Verified Homeowner
Monument, on Feb 15, 2019

Customer interface, weekly status meetings, and regular inspections. Like the quality of the home

4.9
Verified Homeowner
Monument, on Nov 06, 2019

No need to worry.

4.1
Verified Homeowner
Monument, CO, on Jul 04, 2022

It was smooth.

4.9
Verified Homeowner
Monument, on Feb 08, 2019

the support of the "local" staff

4.3
Verified Homeowner
Monument, on Oct 10, 2019

They have been quick to fix things that are not functioning appropriately.

4.9
Verified Homeowner
Monument, CO, on Apr 18, 2022

Craig is knowledgeable and pleasant but often somewhat aloof. Seems annoyed with requests or questions at times. Not always timely in replies. Design studio was mostly good experience other than taking so long to get in and get scheduled — which wasn’t consistent with expectations outlined in the contract with regard to timeline. The “NO CHANGES” policy was frustrating at times since I often had to make decisions without feeling fully informed. Project managers were generally helpful and reliable. Walkthroughs were conducted professionally and particularly at the end of the experience where done well and very helpful Major complaint is the company’s unwillingness to provide an estimated closing date so I could lock in an interest rate. By the time I got that date, I could have saved hundreds of dollars per months by locking in a rate at the 60, 75, or 90 day mark. No one seemed too concerned — and at one point I was told, “yeah, Classic is losing money on this house, too.” There was a constraint threat that any tiny violation of the contract would result in default and they would sell the property to someone else at the inflated rates.

3.9
Verified Homeowner
Monument, on Jan 08, 2019

The sales staff at Forest Lakes have been absolutely wonderful. Also, the superintendent Mike has also been fantastic.

4.5
Verified Homeowner
Monument, on Aug 14, 2019

Friendly people to work with

3.9
Verified Homeowner
Monument, CO, on Apr 10, 2022

The Classic staff was top notch. The building foremen were knowledgeable and did a good job of coordination of trades. I was not completely happy with the finish painting crew. There is paint everywhere! Had a carpet cleaner stop by and clean and that revealed more paint and stains on the floor and carpet.

4.8
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Monument, CO, on May 12, 2024

I like the consistency of all the people we worked with throughout this process especially, Craig and Maureen! We were somewhat disappointed with the quality control at the end. The issues are still being resolved and Classic is working with us on the issues.

4.7
Verified Homeowner
Monument, CO, on Apr 11, 2024

We wish there was better communication concerning the landscaping. We were told they would hold 5 thousand dollars at closing for landscaping, which is fine, BUT it was a shock to find out how much MORE the landscaping cost would be. There should have been more info given about the possible cost for finished landscaping. It's no reflection on our Sales managers (Maureen and Craig). They were awesome and continue to be. It justs seems to us that the whole cost for landscaping is rather extreme and seems to be a need for that to be better communicated. That is the only real downside to our whole purchase experience. We would definitely build with you all again, but we still have reservations about the landscaping/landscapers part of the pie so to speak.

5.0
Verified Homeowner
Monument, CO, on Mar 29, 2024

My only issue with classic homes is making people make ALL decisions on what they want on and in their house before getting started on the home. They should look into dividing into phases. Maybe 3 or 4 phases that the buyer is given dates on when decisions need to be made to start each phase. Waiting to start digging the hole for the foundation because the cupboards haven't been picked out yet is very frustrating. Other than that we are VERY happy with our home.

4.7
Verified Homeowner
Monument, CO, on Mar 05, 2024

We LOVE our new home. Everyone at Classic was friendly, professional and attentive. It was a very easy process.

5.0
Verified Homeowner
Monument, CO, on Jan 22, 2024

Quality and the construction team’s commitment to quality was unacceptably low from start to finish. Over and over I had to climb up the chain to raise issues to corporate to get anything close to the correct level of quality and basic corrections done. The SOP for your construction team is to say that’s the way it came from the factory or it’s a warranty issue. A glaring problem apparent before closing is not a warranty issue.

2.8
Verified Homeowner
Monument, CO, on Jan 13, 2024

I bought a spec that was about 3 months from being finished and had all the design elements built into the contract. While the upgrades we identified the base elements, light fixtures, plumbing etc was not called out anywhere, so would have been nice to see pictures of those elements prior to move in.

4.8
Verified Homeowner
Monument, CO, on Oct 31, 2023

Like - a lot of good and friendly interaction with sales and design team. Felt good support. Build process seemed to go very well until the end Dislike - as communicated previously the move in process was bumpy as house wasn’t ready and took a long while to finish things up. Communication with the trades seemed a big problem at times with missed change orders. Limited options in a few areas such as fans and painting put more back on us.

3.9
Verified Homeowner
Monument, CO, on Aug 31, 2023

The Forest Lakes Sales Team (Craig and Maureen) were awesome to work with from start to finish. Whenever we had questions, they got answers for us quickly or put us in contact with the right people. Jessica helped bring our "mountain modern" vision to life during design, including fine tuning as needed along the way. During the construction phase, we appreciated the weekly calls with Curtis to keep us updated on the progress of our home. He was responsive to our needs and questions throughout the build process. We had a relatively short list of items for follow up after closing, and Classic took care of those items very efficiently. All in all, we're very happy with our new home and living in Forest Lakes!

4.7
Verified Homeowner
Monument, CO, on Jun 08, 2023

People were good to work with, and the process was smooth.

4.4
Verified Homeowner
Monument, CO, on May 24, 2023

The quality of finish, response from Classic over issues we encountered. We were showed a white dry stack stone and we’re surprised when we got a gray grouted stone. Not what we purchased. We were shone a white dry stack stone, but we were never told that you do not offer dry stack. They told us the white was and old sample and not available, I went to the design studio and the sample was still there and I took it to the sales office to show them. We were told, sorry and left at that. Not the stone we agreed to, or the look we wanted. The upgraded cabinets, have issues, we were told if you upgrade the cabinets they are upgraded throughout the house. But our bar cabinet are the basic cabinets and better built than the custom cabinet. There is too much to list on this short review. I am frustrated and very disappointed in the quality, response and overall experience with Classic Homes. We have built 5 homes between us and know there are always issues, but never like this. At this point I could not recommend Classic Homes to anybody. If upper management wants more information they can call me XXX-XXX-XXXX

3.1
Verified Homeowner
Monument , CO, on May 16, 2023

Overall our experience has been very good. The sales team, Craig and Maureen, were excellent and very responsive, they were very easy to communicate with, and overall are great people. Our superintendent Jerad was amazing. He was very responsive and took our feedback to heart as we worked through our punch list. One comment for Classic overall-we were not impressed by the cleanliness of the job site. There is no place for rusty nails, XXXXX tered materials, plastic bottles in the windowsills and other house cavities, debris in the floor vents. It creates a safe work environment and higher costumer satisfaction.

4.8
Verified Homeowner
Monument, CO, on Apr 07, 2023

Sales people Craig and Maureen were great to work with. Very pleasant and helpful. Jessica too was awesome and patient in the Design Studio in helping us walk through that process. And Curtis was great as well with taking care of go backs. We had a great experience! Very pleased with the house. A couple of suggestions for future Classic Homes that I think would make the homes even better: 1) For A/C and Heat, for rancher homes, have separate zones, one for basement and one for main so as to better control comfort levels. 2) Expand the light fixtures available to include gold/gold brushed 3) Expand the appliance brands for induction stovetops to include some of the higher end such as Bosch and Wolf 4) allow for house level at entrance and back patio to be closer to the level of the main floor; seems overkill on drainage to have the level so high - heard this same critique from a neighbor who also had a Classic home built. 5) for the stucco color of paint we chose, the same paint when applied to the exposed concrete is significantly different. The house would look much better if the painter would have tried to match the foundation paint color to the stucco even if that was a different color. Again, great experience with y'all. Wouldn't hesitate to build another home with Classic.

4.8
Verified Homeowner
Monument, CO, on Mar 09, 2023

Items weren’t fixed prior to closing. Closing date was moved up substantially w/little notice.

3.9
Verified Homeowner
Monument, CO, on Jan 17, 2023

Very Professional and we were treated like a VIP throughout our build

5.0
Verified Homeowner
Monument, CO, on Sep 23, 2022

I liked the communication during the process and quick responses if I had a concern or question. I wish that during the initial signing of the contract and reviewing over the structural additions there was more flexibility in adding or changing different things. Like adding a second master bedroom suite by removing a bedroom, or being able to add a balcony..etc.

5.0
Verified Homeowner
Monument, CO, on Sep 09, 2022

Out back door was to be ground level. Paid extra for concrete. Steps are 48 inches off the ground. Terrible. No body cares. Sad. They just made excuses. Ryan never got back to me about answer. Sad.here is my phone number XXX-XXX-XXXX

4.3
Verified Homeowner
Monument, CO, on Sep 09, 2022

Constant, clear, and transparent info throughout the process from sales, costs/contracting, construction reports, completion, and follow-up on warranty items.

5.0
Verified Homeowner
Monument, CO, on Jul 04, 2022

It was smooth.

4.9
Verified Homeowner
Monument, CO, on Apr 18, 2022

Craig is knowledgeable and pleasant but often somewhat aloof. Seems annoyed with requests or questions at times. Not always timely in replies. Design studio was mostly good experience other than taking so long to get in and get scheduled — which wasn’t consistent with expectations outlined in the contract with regard to timeline. The “NO CHANGES” policy was frustrating at times since I often had to make decisions without feeling fully informed. Project managers were generally helpful and reliable. Walkthroughs were conducted professionally and particularly at the end of the experience where done well and very helpful Major complaint is the company’s unwillingness to provide an estimated closing date so I could lock in an interest rate. By the time I got that date, I could have saved hundreds of dollars per months by locking in a rate at the 60, 75, or 90 day mark. No one seemed too concerned — and at one point I was told, “yeah, Classic is losing money on this house, too.” There was a constraint threat that any tiny violation of the contract would result in default and they would sell the property to someone else at the inflated rates.

3.9
Verified Homeowner
Monument, CO, on Apr 10, 2022

The Classic staff was top notch. The building foremen were knowledgeable and did a good job of coordination of trades. I was not completely happy with the finish painting crew. There is paint everywhere! Had a carpet cleaner stop by and clean and that revealed more paint and stains on the floor and carpet.

4.8
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Monument, on May 15, 2024

The goal of your team is to the absolute minimum possible. I had to show your people where they had left a pipe improperly insulated. They cut a huge hole in my ceiling because they took months to do a thermal scan and then couldn’t figure out why a pipe was freezing even though Classic had put the pipe on the wrong side of the insulation. Cabinets have also been a disaster. Five separate visits and quality is very poor. Your people from builders to managers to warranty couldn’t care less.

1.2
Verified Homeowner
Monument, on Mar 25, 2024

Our Customer Rep has been very attentive and responsive to our questions and concerns. The list keeps growing, but most of the items are minor and are being addressed to our satisfaction.

4.4
Verified Homeowner
Monument, on Jan 15, 2024

Our experience with customer care has been positive with Ricky our representative. Only challenge was our closing follow up took so long it was a bit unclear when it needed to shift to warranty and customer care.

4.4
Verified Homeowner
Monument, on Dec 21, 2023

nothing to dislike about the warranty service/customer service - they have been stellar!

4.6
Verified Homeowner
Monument, on Sep 29, 2023

We noticed that we had some standing water near our home and wanted to make sure that there wasn't anything to be concerned about. We relied on Classic to have made sure all the drainage was correct when constructed and it may have been. When I asked about it and included pictures, this was your response... From XXXXX issue you are experiencing is excluded from the Limited Warranty. Once a home closes, it’s the Homeowners responsibility to maintain the final grade to include the repair of erosion that may have occurred. This doesn't set well with me, nor would it with others. Just my opinion.

4.2
Verified Homeowner
Monument, on Aug 24, 2023

You have to fight to get things done right. They start a repair, get halfway finished and it takes 3 weeks to get them back in to finish. Told by trades the right way to fix something and told by Classic We don’t do it that way. Their trades told me how to fix it the right way. This has not been a good experience, we have built 5 homes and this is by far the most frustrating to deal with. I could not recommend Classic to anyone. Very disappointed!!

2.1
Verified Homeowner
Monument, on Apr 12, 2023

The Warranty service has been ok, James has been very responsive however he can't overcome the poor workmanship, cheap materials and poor design of the house. It is obvious Classic is in the business of mass production at the cheapest price with little or no regard for the quality of the house

2.6
Verified Homeowner
Monument, on Mar 28, 2023

The buying process had more intimidation and threats, then it had anything else. I will definitely worn my friends of Classic homes.

1.8
Verified Homeowner
Monument, on Feb 13, 2023

The warranty service experience has been excellent. Robert has been flexible and attentive to all concerns. Roberts customer service has exceeded my expectations.

4.8
Verified Homeowner
Monument, on Sep 11, 2022

Robert has been helpful resolving our warranty issues.

3.5
Verified Homeowner
Monument, on Sep 02, 2022

Responsive and helpful

4.2
Verified Homeowner
Monument, on Aug 16, 2022

The warranty service has been timely.

5.0
Verified Homeowner
Monument, on Jul 03, 2020

Every concern I had was addressed and corrected.

5.0
Verified Homeowner
Monument, on May 17, 2020

Malachi was very helpful and friendly. We like that he comes with those doing the warranty fixes.

5.0
Verified Homeowner
Monument, on May 06, 2020

Folks are approachable and willing to communicate. It's been very helpful.

4.9
Verified Homeowner
Monument, on Apr 01, 2020

Quick response time

5.0
Verified Homeowner
Monument, on Feb 13, 2020

The customer care is non-existent. The way they placed the gutter drain pipe on my home, one of the spouts runs under the front porch. Since it gets cold here, any water that doesn't drain out freezes underground. The water is pooling at the end of the drain pipe l, so it froze and caused the rest of the pipe to freeze. Now the run-off from the recent snows that is coming down the gutter is running out of the above ground joint to freeze on top of the porch making it too hazardous to use. I placed a service request and was told that they would not do anything because that is expected to happen, that I should just make sure the end of the pipe is exposed so the sun will melt it. I've been doing that. I was doing that before I contacted them. I still have a large patch of ice on my porch and it's growing larger. They should have never placed the drain pipe under my porch knowing that this would happen. I looked at other homes on the street and didn't see any others placed this way. They could have placed the drain to the right of the porch where it would be entirely above ground and would not create a safety hazard for my family the entire winter. We can not use the front entrance to my home because of how the construction team placed the gutter spout/drain pipe. I can only use the garage entrance. My grandmother has already fallen once and I have nearly fallen multiple times while clearing snow from the driveway and sidewalk. This was poorly designed and they refuse to do anything to rectify the situation. Absolutely disgusting

0.5
Verified Homeowner
Monument, on Nov 06, 2019

No need to worry.

4.1
Verified Homeowner
Monument, on Oct 10, 2019

They have been quick to fix things that are not functioning appropriately.

4.9
Verified Homeowner
Monument, on Aug 14, 2019

Friendly people to work with

3.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Monument, on Mar 08, 2024

I wanted to make a few minor changes and wasn’t allowed.

4.4
Verified Homeowner
Monument, on Sep 26, 2023

Not what I would expect when purchasing an $800,000 home

3.0
Verified Homeowner
Monument, on Jul 15, 2023

I appreciate all of the communications through the whole process. Robert has been great with repairs/fixes after closing on the house. I didn't like that I wasn't told that a transformer and phone line would be setup on my property. I understand that classic doesn't do this however the electric company collaborates with the builder to know where to place electrical devices and they know exactly where they plan to place these items which can be communicated to the customer prior to purchase. Also, there should be an option to have operable bathroom windows. I was not aware that the bathroom windows would not be able to open them. In, addition you should add pipe covers under all sinks in the house. This prevents any insects from nesting in and around the pipes and its more presentable instead of having open holes around the pipes.

4.8
Verified Homeowner
Monument, on Jan 16, 2023

From the signing of the contact, through the building process and the closing we were kept up to date.

4.8
Verified Homeowner
Monument, on Oct 20, 2020

We had to point out deficiencies as we found them and we feel the builder should have fixed these without our intervention.

4.5
Verified Homeowner
Monument, on May 29, 2020

Mike was always available to answer questions.

4.6
Verified Homeowner
Monument, on Apr 30, 2020

Nothing about the process was outstanding

4.1
Verified Homeowner
Monument, on Jan 10, 2020

The only experience I enjoyed with Classic Homes was the sales team (Craig and Nancy) and Customer care Representatives (David Lobeck and Liz). My entire experience from build to closing was the worst experience I ever had. Dealing with the individuals during the build and closing was very stressful. I just wanted to express how disappointed I am with the overall workmanship and quality of the home. After moving in the home for a couple of weeks I had found more flaws in the home. Like I have been told, by the superintendent, I can’t expect it to be perfect...that certainly was the truth here. However, although I cannot expect perfection I believe there should be a reasonable to expectation that the workmanship is above par. Also, as I have been told, the work is well within a 1/8 margin or error, which is fine, except a 1/8 margin of error here and there and there and there becomes a house with a lot of errors, and that is less than acceptable. In terms of processes, I felt sales was probably my best experience, everyone was nice and understanding. After that, the level of interaction went down from there. I felt the individual who helped us at the design studio seemed disinterested. We were told ... oh they help keep you in budget... etc...that was definitely not the case, we weren’t even asked a budget. Our first visit was definitely a sticker shocker, so needless to say we had to remove a lot of items from the list, and that was a disappointment. Then it came to building. Foundation poured, a rebar was bent during the process, 1/8 margin of error. I had asked about it, was told it would not affect anything, I therefore am trusting in what I was told. Next came the subfloor, framing etc... subfloor in one of the bedroom was raised and uneven... again 1/8 margin of error. Still trusting in the process, now comes time for the initial walk through. This was were I was really disappointed in the overall interaction with the superintendent, not saying that in some aspects he tried to be accommodating, but again overall, in my interaction I felt like I was being brushed off and talked down to, to the point where I felt the need to hold back on my opinion for fear of ensuing argument. Almost 1/3 of the issues I saw and pointed out at the initial walk through seem to cause disagreement, which somewhat turned into a argument and me having to defend myself. What really caused the disagreement was the wet bar and stair pillars, although the wet bar is now corrected, this conversation along with another conversation at the final walk through over the stair pillar is what had compelled me to voice my opinion. At the final walk through I felt like the superintendent and I had a shouting match, he kept insinuating that there was nothing wrong with the stair pillar even though I kept telling him I felt there was there was. In terms of workmanship and quality. The tile work seems like a do-it your-selfer did it. Tiles are still uneven in some parts of the master shower, back splashes, and main level bathroom. The carpet installation is imperfect, I can see the seams especially in the master bedroom and hall. Furthermore, it appears that the roll of carpet we received had a defect showing some fray carpet fibers, and yet that roll was laid in our home. Rails on front patio and front porch where just unacceptable, they should not have been allowed to paint when it was too cold because that caused the paint to crackle, it was somewhat corrected, but there are still spots that were not, but I have learned to accept that it it not going to be perfect....as I have been told. The drywall is just riddled with what seemed like air pocket holes, not sure what caused that, but some have been corrected, but again I have learned to accept that it is not going to be perfect. The shelf in the pantry was chipped prior to closing I clearly remember tapping it, but that was not correct. Some of the cabinets have little scratches and one has a chipped corner. I unfortunately would have to give my overall experience, happiness, workmanship and product satisfaction of classic homes a 3-4. I wish I could have given Classic Homes a better grade from what I had previously heard, but I just did not enjoy my experience. At one point I really had buyers remorse because of my experience and didn't even want to live in the home.

3.3
Verified Homeowner
Monument, on Dec 30, 2019

Easy to deal with for the most part

3.7
Verified Homeowner
Monument, on Dec 02, 2019

Nothing

3.5
Verified Homeowner
Colorado Springs, on Nov 11, 2019

Professionalism

3.7
Verified Homeowner
Monument, on Oct 23, 2019

Kept us up to date during the entire process of building the house while we were 1600 miles away in Pennsylvania.....We were given weekly updates via conference calls and pictures.....Service after the sale has been outstanding! Robert Sandoval is great!

4.7
Verified Homeowner
Monument, on Oct 15, 2019

Personality and the staff

4.9
Verified Homeowner
Monument, on Jul 07, 2019

The sales team was phenomenal, Karin, Lisa and Craig. Great customer service, can’t say enough about them.

2.7
Verified Homeowner
Monument, on May 27, 2019

Personal service on site. Staff is fantastic.

4.7
Verified Homeowner
Monument, on Feb 23, 2019

Very comfortable to communicate. Responded to all questions asked

4.1
Verified Homeowner
Monument, on Feb 16, 2019

communication

4.8
Verified Homeowner
Monument, on Feb 15, 2019

Customer interface, weekly status meetings, and regular inspections. Like the quality of the home

4.9
Verified Homeowner
Monument, on Feb 08, 2019

the support of the "local" staff

4.3
Verified Homeowner
Monument, on Jan 08, 2019

The sales staff at Forest Lakes have been absolutely wonderful. Also, the superintendent Mike has also been fantastic.

4.5
Verified Homeowner