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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Monument, CO, on Feb 20, 2025
Everyone was very up front on all items and facts, sustained a positive attitude through all of our questions and requests, and followed through on all punch list items without any debates.
Monument, on Mar 01, 2025
My driveway is cracked and chipping. It started at the 6month mark and I mentioned it during my mid point. They said to keep an eye on it. Over the winter I’d got worse and very unsightly. It was not weather related or chemicals (don’t use). It started in mid Sept before the freeze cycles. Also my garage wall is bowing. Not water related as there is no sign of damage.
Monument, on May 15, 2025
Overall I am very happy with my Classic Home. However the Kitchenaid microwave that came with my upgrade kitchen is the worst microwave I have ever had! It doesn't thaw, it barely cooks, it is a frustration to use. I have made a warranty contact to Classic about it, but nothing was done. I want to get rid o it! Help please!
Monument, on Oct 16, 2024
Quality was not up to expectation. Many corners were cut and quality materials were not used. There are issues with some doors, cabinets have been a disaster, and anytime we questioned we got serious pushback- Classic did not deliver on customer service AT ALL. To this day there are issues and not a would cares. There were issues with concrete that were refused to be fixed. I would not ever recommend classic to anyone. We built a 950,000 home and were treated like we were building a prefab home.
Monument, CO, on Jan 17, 2025
The Classic team that we worked with was extremely responsive and helpful! We could tell that they were working hard to meet their commitments and timelines. We really enjoyed this process and they made it joyful rather than stressful. We appreciated the pictures being sent weekly as we were living out-of-state for the initial build stages. The most challenging part of the process was at the beginning - as customers who have not purchased new construction before, the initial steps were confusing - it would've been helpful to have more written materials to walk us through the early stages of the process vs. just relying on emails and verbal info.
Monument, on Sep 22, 2024
Response time when calling or emailing. We love Craig and Maureen. They are good people!
Monument, CO, on Dec 27, 2024
Maureen, Craig, John, Jared, and Curtis we’re absolutely outstanding! We were well informed throughout the entire process, and they resolved every question/issue that came up along the way.
Monument, on Feb 26, 2025
Like: Love the home. The building process was mostly enjoyable. We got plenty of updates along the way. Dislike: We felt we had to QC far too much work. And many of the finishes lacked attention to detail. Also, Classic short-changed us by $400 on our $24k buyer’s incentive and basically told us “tough” when we tried to get the full value. While $400 isn’t life changing, a deal is a deal and they didn’t fulfill their end of that bargain.
Monument, on Jun 18, 2024
Dislike - I would have liked more flexibility in choosing options for the interior. For example, limited fan options, paint finishes (flat only), not allowing different styles of plumbing choices throughout the house. Didn’t always make sense why. Some of the option pricing seemed high such as solar prewire. I would have appreciated more insight to the work performed. Vantage was more upfront with my son. Likes - good update of building progress throughout and friendly personnel from sales to construction to follow up. Love the overall location and feel of our home and the surrounding neighborhood.
Monument, CO, on Dec 11, 2024
Classic communicates with the buyer throughout the purchase and construction processes. I always was kept up with what was happening and what was going on.
Monument, on Feb 18, 2025
Our experience with Ricky, our warranty rep, has been stellar!
Monument, on Mar 08, 2024
I wanted to make a few minor changes and wasn’t allowed.
Monument, CO, on Dec 06, 2024
I loved working with the classic employees. From start to finish they always had the right answers and treated us right.
Monument, on Jan 30, 2025
We built from a distance and Classic was more than flexible and so pleasant to work with. We have built several other times and Classic was by far our best experience. Thank you to the Classic team!
Monument, on Sep 26, 2023
Not what I would expect when purchasing an $800,000 home
Monument, CO, on Nov 15, 2024
John, Curtis, Maureen and Craig communicated extremely well as we were living in Kansas City so we weren't able to come by and look at the property much during the process.
Monument, on Jan 28, 2025
have submitted two warranty claims and have yet to hear back from the warranty department
Monument, on Jul 15, 2023
I appreciate all of the communications through the whole process. Robert has been great with repairs/fixes after closing on the house. I didn't like that I wasn't told that a transformer and phone line would be setup on my property. I understand that classic doesn't do this however the electric company collaborates with the builder to know where to place electrical devices and they know exactly where they plan to place these items which can be communicated to the customer prior to purchase. Also, there should be an option to have operable bathroom windows. I was not aware that the bathroom windows would not be able to open them. In, addition you should add pipe covers under all sinks in the house. This prevents any insects from nesting in and around the pipes and its more presentable instead of having open holes around the pipes.
Monument, on Sep 30, 2024
Sales team (Maureen) was amazing. Overall quality is quite good. There are some finishing quality things that are annoying. Main garage door opener makes an insane vibration and you can hear it thigh the house. When me mentioned it, the response was basically “it works” NOT what I’d expect on a 1.5M home! Also the brackets the garage door opener on another location is literally bent. not angled bent fwd because the mounting bracket is too far back. I had a garage door guy look at it and he said that is bad work and not a quality install. The fact that it is “Ok” because it’s working is frustrating. The other Garage gets water leaking thought the door when it rains which needs to be addressed. In general I really like the house, but feel some of these things I have pointed out should have been addressed because they are not a good representation of the overall quality of the house. These things cheapen the overall experience imho and it kind of feels like you got your money and are saying later! In summary, I like the house but feel like some of the quality (particularly in the garage) is lacking and there seems no willingness to fix it because it works. I should not have a high pitch harmonic in my house when the garage door opens. If id had to recommend Classic I’d say “yes, but….”
Monument, CO, on Nov 07, 2024
Classic was great to work with throughout the sales, design and build process. Great people and great communication. We are a bit disappointed in the damage to our kitchen countertop and cabinets, expecially since we selected top of the line counters and cabinetry. Scratches and gouges in the cabinets that appear to be from the installation is very disappointing and we are working with Curtis our project manager on getting these replaced as attempts to repair this damage is not sufficient. Also, we are spending a great deal of timing cleaning paint and grout off of tile floors, it would seem more effective use of drop cloths and masking would prevent this. Very disappointing to deal with these in a new home. We also have had issues with touch up paint as the touch up paint does not match the original making the walls where touch-up was performed look spotty and inconsistent in color. This has been very frustrating and likely also contributed to paint sports on tiles and floors due to the amount of repainting and touch-up that was needed. I hope you all understand we are sharing these items not to complain but provide feedback on a few items that did not have to deal with when purchasing a million-dollar home. Curtis has been great and is helping work through these items. We appreciate the ability to share this information with you and know you will use this to continually improve. Thank you!!!!
Monument, on Jan 16, 2023
From the signing of the contact, through the building process and the closing we were kept up to date.
Monument, on Jun 18, 2024
The warranty service and customer care has been outstanding. Any item that has need attention has been addressed immediately.
Monument, CO, on Nov 05, 2024
Not thrilled with the gap between Force Broadband and Home Run
Monument, on Oct 20, 2020
We had to point out deficiencies as we found them and we feel the builder should have fixed these without our intervention.
Monument, on May 15, 2024
The goal of your team is to the absolute minimum possible. I had to show your people where they had left a pipe improperly insulated. They cut a huge hole in my ceiling because they took months to do a thermal scan and then couldn’t figure out why a pipe was freezing even though Classic had put the pipe on the wrong side of the insulation. Cabinets have also been a disaster. Five separate visits and quality is very poor. Your people from builders to managers to warranty couldn’t care less.
Monument, CO, on Oct 20, 2024
Shout out to Maureen for her professionalism, communication, and responsiveness throughout the process! We were traveling internationally, so we really appreciated the timely updates from the sales team.
Monument, on Mar 25, 2024
Our Customer Rep has been very attentive and responsive to our questions and concerns. The list keeps growing, but most of the items are minor and are being addressed to our satisfaction.
Monument, CO, on Oct 16, 2024
Generally, it was a very positive experience. The primary negative was that we didn’t get the full “buyers incentive” as documented in the contract and there was no real effort to resolve it.
Monument, on Jan 15, 2024
Our experience with customer care has been positive with Ricky our representative. Only challenge was our closing follow up took so long it was a bit unclear when it needed to shift to warranty and customer care.
Monument, CO, on Oct 04, 2024
We absolutely love the customer service provided by Craig, Maureen, and Curtis! The only quality concern has been with the electrical wiring to our stove (a ground wire was wired to a hot breaker) and multiple lights are flickering. This has us nervous about electrical problems and even whether there are other unsafe electrical issues. On the bright side, again, Curtis has been receptive and eager to address any and all problems. This is why we didn’t give the quality any further downgrades. We effort put into its construction and desire to meet our expectations has been evident throughout the process. Thank you!
Monument, on Jan 10, 2020
The only experience I enjoyed with Classic Homes was the sales team (Craig and Nancy) and Customer care Representatives (David Lobeck and Liz). My entire experience from build to closing was the worst experience I ever had. Dealing with the individuals during the build and closing was very stressful. I just wanted to express how disappointed I am with the overall workmanship and quality of the home. After moving in the home for a couple of weeks I had found more flaws in the home. Like I have been told, by the superintendent, I can’t expect it to be perfect...that certainly was the truth here. However, although I cannot expect perfection I believe there should be a reasonable to expectation that the workmanship is above par. Also, as I have been told, the work is well within a 1/8 margin or error, which is fine, except a 1/8 margin of error here and there and there and there becomes a house with a lot of errors, and that is less than acceptable. In terms of processes, I felt sales was probably my best experience, everyone was nice and understanding. After that, the level of interaction went down from there. I felt the individual who helped us at the design studio seemed disinterested. We were told ... oh they help keep you in budget... etc...that was definitely not the case, we weren’t even asked a budget. Our first visit was definitely a sticker shocker, so needless to say we had to remove a lot of items from the list, and that was a disappointment. Then it came to building. Foundation poured, a rebar was bent during the process, 1/8 margin of error. I had asked about it, was told it would not affect anything, I therefore am trusting in what I was told. Next came the subfloor, framing etc... subfloor in one of the bedroom was raised and uneven... again 1/8 margin of error. Still trusting in the process, now comes time for the initial walk through. This was were I was really disappointed in the overall interaction with the superintendent, not saying that in some aspects he tried to be accommodating, but again overall, in my interaction I felt like I was being brushed off and talked down to, to the point where I felt the need to hold back on my opinion for fear of ensuing argument. Almost 1/3 of the issues I saw and pointed out at the initial walk through seem to cause disagreement, which somewhat turned into a argument and me having to defend myself. What really caused the disagreement was the wet bar and stair pillars, although the wet bar is now corrected, this conversation along with another conversation at the final walk through over the stair pillar is what had compelled me to voice my opinion. At the final walk through I felt like the superintendent and I had a shouting match, he kept insinuating that there was nothing wrong with the stair pillar even though I kept telling him I felt there was there was. In terms of workmanship and quality. The tile work seems like a do-it your-selfer did it. Tiles are still uneven in some parts of the master shower, back splashes, and main level bathroom. The carpet installation is imperfect, I can see the seams especially in the master bedroom and hall. Furthermore, it appears that the roll of carpet we received had a defect showing some fray carpet fibers, and yet that roll was laid in our home. Rails on front patio and front porch where just unacceptable, they should not have been allowed to paint when it was too cold because that caused the paint to crackle, it was somewhat corrected, but there are still spots that were not, but I have learned to accept that it it not going to be perfect....as I have been told. The drywall is just riddled with what seemed like air pocket holes, not sure what caused that, but some have been corrected, but again I have learned to accept that it is not going to be perfect. The shelf in the pantry was chipped prior to closing I clearly remember tapping it, but that was not correct. Some of the cabinets have little scratches and one has a chipped corner. I unfortunately would have to give my overall experience, happiness, workmanship and product satisfaction of classic homes a 3-4. I wish I could have given Classic Homes a better grade from what I had previously heard, but I just did not enjoy my experience. At one point I really had buyers remorse because of my experience and didn't even want to live in the home.
Monument, on Dec 21, 2023
nothing to dislike about the warranty service/customer service - they have been stellar!
Monument, CO, on Sep 28, 2024
Constant communication and interaction with builder and finish builder was fantastic.
Monument, on Sep 29, 2023
We noticed that we had some standing water near our home and wanted to make sure that there wasn't anything to be concerned about. We relied on Classic to have made sure all the drainage was correct when constructed and it may have been. When I asked about it and included pictures, this was your response... From XXXXX issue you are experiencing is excluded from the Limited Warranty. Once a home closes, it’s the Homeowners responsibility to maintain the final grade to include the repair of erosion that may have occurred. This doesn't set well with me, nor would it with others. Just my opinion.
Monument, CO, on Sep 20, 2024
Everything went smooth until the title company was bought out. Then things got hectic but we managed to close on time thanks to help from Maureen
Monument, on Aug 24, 2023
You have to fight to get things done right. They start a repair, get halfway finished and it takes 3 weeks to get them back in to finish. Told by trades the right way to fix something and told by Classic We don’t do it that way. Their trades told me how to fix it the right way. This has not been a good experience, we have built 5 homes and this is by far the most frustrating to deal with. I could not recommend Classic to anyone. Very disappointed!!
Monument, CO, on Aug 13, 2024
Poor quality workmanship and building materials. The finished work was very poor. Happy to have a conversation to discuss in detail.
Monument, on Apr 12, 2023
The Warranty service has been ok, James has been very responsive however he can't overcome the poor workmanship, cheap materials and poor design of the house. It is obvious Classic is in the business of mass production at the cheapest price with little or no regard for the quality of the house
Monument, CO, on Jul 16, 2024
We purchased a completed spec home. Sales counselors were very low pressure and always made us feel welcomed (vs. being a possible sale/number). Jarod, our super, also took his time during our walk-through and new home orientation. He explained everything in detail, made sure we understood everything about our home and made sure the home was 100% complete prior to close.
Monument, on Oct 23, 2019
Kept us up to date during the entire process of building the house while we were 1600 miles away in Pennsylvania.....We were given weekly updates via conference calls and pictures.....Service after the sale has been outstanding! Robert Sandoval is great!
Monument, on Mar 28, 2023
The buying process had more intimidation and threats, then it had anything else. I will definitely worn my friends of Classic homes.
Monument, CO, on May 29, 2024
Sales team was very engaged and design center was awesome
Monument, on Feb 13, 2023
The warranty service experience has been excellent. Robert has been flexible and attentive to all concerns. Roberts customer service has exceeded my expectations.
Monument, CO, on May 20, 2024
The finish carpentry is sub standard. Door casement trim is uneven at the floors. Gaps as large as one quarter inch are visible where tile flooring meets the door frame.
Monument, on Jul 07, 2019
The sales team was phenomenal, Karin, Lisa and Craig. Great customer service, can’t say enough about them.
Monument, on Sep 11, 2022
Robert has been helpful resolving our warranty issues.
Monument, CO, on May 12, 2024
I like the consistency of all the people we worked with throughout this process especially, Craig and Maureen! We were somewhat disappointed with the quality control at the end. The issues are still being resolved and Classic is working with us on the issues.
Monument, CO, on Apr 11, 2024
We wish there was better communication concerning the landscaping. We were told they would hold 5 thousand dollars at closing for landscaping, which is fine, BUT it was a shock to find out how much MORE the landscaping cost would be. There should have been more info given about the possible cost for finished landscaping. It's no reflection on our Sales managers (Maureen and Craig). They were awesome and continue to be. It justs seems to us that the whole cost for landscaping is rather extreme and seems to be a need for that to be better communicated. That is the only real downside to our whole purchase experience. We would definitely build with you all again, but we still have reservations about the landscaping/landscapers part of the pie so to speak.
Monument, on Feb 23, 2019
Very comfortable to communicate. Responded to all questions asked
Monument, CO, on Mar 29, 2024
My only issue with classic homes is making people make ALL decisions on what they want on and in their house before getting started on the home. They should look into dividing into phases. Maybe 3 or 4 phases that the buyer is given dates on when decisions need to be made to start each phase. Waiting to start digging the hole for the foundation because the cupboards haven't been picked out yet is very frustrating. Other than that we are VERY happy with our home.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Monument, CO, on Feb 20, 2025
Everyone was very up front on all items and facts, sustained a positive attitude through all of our questions and requests, and followed through on all punch list items without any debates.
Monument, CO, on Jan 17, 2025
The Classic team that we worked with was extremely responsive and helpful! We could tell that they were working hard to meet their commitments and timelines. We really enjoyed this process and they made it joyful rather than stressful. We appreciated the pictures being sent weekly as we were living out-of-state for the initial build stages. The most challenging part of the process was at the beginning - as customers who have not purchased new construction before, the initial steps were confusing - it would've been helpful to have more written materials to walk us through the early stages of the process vs. just relying on emails and verbal info.
Monument, CO, on Dec 27, 2024
Maureen, Craig, John, Jared, and Curtis we’re absolutely outstanding! We were well informed throughout the entire process, and they resolved every question/issue that came up along the way.
Monument, CO, on Dec 11, 2024
Classic communicates with the buyer throughout the purchase and construction processes. I always was kept up with what was happening and what was going on.
Monument, CO, on Dec 06, 2024
I loved working with the classic employees. From start to finish they always had the right answers and treated us right.
Monument, CO, on Nov 15, 2024
John, Curtis, Maureen and Craig communicated extremely well as we were living in Kansas City so we weren't able to come by and look at the property much during the process.
Monument, CO, on Nov 07, 2024
Classic was great to work with throughout the sales, design and build process. Great people and great communication. We are a bit disappointed in the damage to our kitchen countertop and cabinets, expecially since we selected top of the line counters and cabinetry. Scratches and gouges in the cabinets that appear to be from the installation is very disappointing and we are working with Curtis our project manager on getting these replaced as attempts to repair this damage is not sufficient. Also, we are spending a great deal of timing cleaning paint and grout off of tile floors, it would seem more effective use of drop cloths and masking would prevent this. Very disappointing to deal with these in a new home. We also have had issues with touch up paint as the touch up paint does not match the original making the walls where touch-up was performed look spotty and inconsistent in color. This has been very frustrating and likely also contributed to paint sports on tiles and floors due to the amount of repainting and touch-up that was needed. I hope you all understand we are sharing these items not to complain but provide feedback on a few items that did not have to deal with when purchasing a million-dollar home. Curtis has been great and is helping work through these items. We appreciate the ability to share this information with you and know you will use this to continually improve. Thank you!!!!
Monument, CO, on Nov 05, 2024
Not thrilled with the gap between Force Broadband and Home Run
Monument, CO, on Oct 20, 2024
Shout out to Maureen for her professionalism, communication, and responsiveness throughout the process! We were traveling internationally, so we really appreciated the timely updates from the sales team.
Monument, CO, on Oct 16, 2024
Generally, it was a very positive experience. The primary negative was that we didn’t get the full “buyers incentive” as documented in the contract and there was no real effort to resolve it.
Monument, CO, on Oct 04, 2024
We absolutely love the customer service provided by Craig, Maureen, and Curtis! The only quality concern has been with the electrical wiring to our stove (a ground wire was wired to a hot breaker) and multiple lights are flickering. This has us nervous about electrical problems and even whether there are other unsafe electrical issues. On the bright side, again, Curtis has been receptive and eager to address any and all problems. This is why we didn’t give the quality any further downgrades. We effort put into its construction and desire to meet our expectations has been evident throughout the process. Thank you!
Monument, CO, on Sep 28, 2024
Constant communication and interaction with builder and finish builder was fantastic.
Monument, CO, on Sep 20, 2024
Everything went smooth until the title company was bought out. Then things got hectic but we managed to close on time thanks to help from Maureen
Monument, CO, on Aug 13, 2024
Poor quality workmanship and building materials. The finished work was very poor. Happy to have a conversation to discuss in detail.
Monument, CO, on Jul 16, 2024
We purchased a completed spec home. Sales counselors were very low pressure and always made us feel welcomed (vs. being a possible sale/number). Jarod, our super, also took his time during our walk-through and new home orientation. He explained everything in detail, made sure we understood everything about our home and made sure the home was 100% complete prior to close.
Monument, CO, on May 29, 2024
Sales team was very engaged and design center was awesome
Monument, CO, on May 20, 2024
The finish carpentry is sub standard. Door casement trim is uneven at the floors. Gaps as large as one quarter inch are visible where tile flooring meets the door frame.
Monument, CO, on May 12, 2024
I like the consistency of all the people we worked with throughout this process especially, Craig and Maureen! We were somewhat disappointed with the quality control at the end. The issues are still being resolved and Classic is working with us on the issues.
Monument, CO, on Apr 11, 2024
We wish there was better communication concerning the landscaping. We were told they would hold 5 thousand dollars at closing for landscaping, which is fine, BUT it was a shock to find out how much MORE the landscaping cost would be. There should have been more info given about the possible cost for finished landscaping. It's no reflection on our Sales managers (Maureen and Craig). They were awesome and continue to be. It justs seems to us that the whole cost for landscaping is rather extreme and seems to be a need for that to be better communicated. That is the only real downside to our whole purchase experience. We would definitely build with you all again, but we still have reservations about the landscaping/landscapers part of the pie so to speak.
Monument, CO, on Mar 29, 2024
My only issue with classic homes is making people make ALL decisions on what they want on and in their house before getting started on the home. They should look into dividing into phases. Maybe 3 or 4 phases that the buyer is given dates on when decisions need to be made to start each phase. Waiting to start digging the hole for the foundation because the cupboards haven't been picked out yet is very frustrating. Other than that we are VERY happy with our home.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Monument, on May 15, 2025
Overall I am very happy with my Classic Home. However the Kitchenaid microwave that came with my upgrade kitchen is the worst microwave I have ever had! It doesn't thaw, it barely cooks, it is a frustration to use. I have made a warranty contact to Classic about it, but nothing was done. I want to get rid o it! Help please!
Monument, on Feb 26, 2025
Like: Love the home. The building process was mostly enjoyable. We got plenty of updates along the way. Dislike: We felt we had to QC far too much work. And many of the finishes lacked attention to detail. Also, Classic short-changed us by $400 on our $24k buyer’s incentive and basically told us “tough” when we tried to get the full value. While $400 isn’t life changing, a deal is a deal and they didn’t fulfill their end of that bargain.
Monument, on Feb 18, 2025
Our experience with Ricky, our warranty rep, has been stellar!
Monument, on Jan 30, 2025
We built from a distance and Classic was more than flexible and so pleasant to work with. We have built several other times and Classic was by far our best experience. Thank you to the Classic team!
Monument, on Jan 28, 2025
have submitted two warranty claims and have yet to hear back from the warranty department
Monument, on Sep 30, 2024
Sales team (Maureen) was amazing. Overall quality is quite good. There are some finishing quality things that are annoying. Main garage door opener makes an insane vibration and you can hear it thigh the house. When me mentioned it, the response was basically “it works” NOT what I’d expect on a 1.5M home! Also the brackets the garage door opener on another location is literally bent. not angled bent fwd because the mounting bracket is too far back. I had a garage door guy look at it and he said that is bad work and not a quality install. The fact that it is “Ok” because it’s working is frustrating. The other Garage gets water leaking thought the door when it rains which needs to be addressed. In general I really like the house, but feel some of these things I have pointed out should have been addressed because they are not a good representation of the overall quality of the house. These things cheapen the overall experience imho and it kind of feels like you got your money and are saying later! In summary, I like the house but feel like some of the quality (particularly in the garage) is lacking and there seems no willingness to fix it because it works. I should not have a high pitch harmonic in my house when the garage door opens. If id had to recommend Classic I’d say “yes, but….”
Monument, on Jun 18, 2024
The warranty service and customer care has been outstanding. Any item that has need attention has been addressed immediately.
Monument, on May 15, 2024
The goal of your team is to the absolute minimum possible. I had to show your people where they had left a pipe improperly insulated. They cut a huge hole in my ceiling because they took months to do a thermal scan and then couldn’t figure out why a pipe was freezing even though Classic had put the pipe on the wrong side of the insulation. Cabinets have also been a disaster. Five separate visits and quality is very poor. Your people from builders to managers to warranty couldn’t care less.
Monument, on Mar 25, 2024
Our Customer Rep has been very attentive and responsive to our questions and concerns. The list keeps growing, but most of the items are minor and are being addressed to our satisfaction.
Monument, on Jan 15, 2024
Our experience with customer care has been positive with Ricky our representative. Only challenge was our closing follow up took so long it was a bit unclear when it needed to shift to warranty and customer care.
Monument, on Dec 21, 2023
nothing to dislike about the warranty service/customer service - they have been stellar!
Monument, on Sep 29, 2023
We noticed that we had some standing water near our home and wanted to make sure that there wasn't anything to be concerned about. We relied on Classic to have made sure all the drainage was correct when constructed and it may have been. When I asked about it and included pictures, this was your response... From XXXXX issue you are experiencing is excluded from the Limited Warranty. Once a home closes, it’s the Homeowners responsibility to maintain the final grade to include the repair of erosion that may have occurred. This doesn't set well with me, nor would it with others. Just my opinion.
Monument, on Aug 24, 2023
You have to fight to get things done right. They start a repair, get halfway finished and it takes 3 weeks to get them back in to finish. Told by trades the right way to fix something and told by Classic We don’t do it that way. Their trades told me how to fix it the right way. This has not been a good experience, we have built 5 homes and this is by far the most frustrating to deal with. I could not recommend Classic to anyone. Very disappointed!!
Monument, on Apr 12, 2023
The Warranty service has been ok, James has been very responsive however he can't overcome the poor workmanship, cheap materials and poor design of the house. It is obvious Classic is in the business of mass production at the cheapest price with little or no regard for the quality of the house
Monument, on Mar 28, 2023
The buying process had more intimidation and threats, then it had anything else. I will definitely worn my friends of Classic homes.
Monument, on Feb 13, 2023
The warranty service experience has been excellent. Robert has been flexible and attentive to all concerns. Roberts customer service has exceeded my expectations.
Monument, on Sep 11, 2022
Robert has been helpful resolving our warranty issues.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Monument, on Mar 01, 2025
My driveway is cracked and chipping. It started at the 6month mark and I mentioned it during my mid point. They said to keep an eye on it. Over the winter I’d got worse and very unsightly. It was not weather related or chemicals (don’t use). It started in mid Sept before the freeze cycles. Also my garage wall is bowing. Not water related as there is no sign of damage.
Monument, on Oct 16, 2024
Quality was not up to expectation. Many corners were cut and quality materials were not used. There are issues with some doors, cabinets have been a disaster, and anytime we questioned we got serious pushback- Classic did not deliver on customer service AT ALL. To this day there are issues and not a would cares. There were issues with concrete that were refused to be fixed. I would not ever recommend classic to anyone. We built a 950,000 home and were treated like we were building a prefab home.
Monument, on Sep 22, 2024
Response time when calling or emailing. We love Craig and Maureen. They are good people!
Monument, on Jun 18, 2024
Dislike - I would have liked more flexibility in choosing options for the interior. For example, limited fan options, paint finishes (flat only), not allowing different styles of plumbing choices throughout the house. Didn’t always make sense why. Some of the option pricing seemed high such as solar prewire. I would have appreciated more insight to the work performed. Vantage was more upfront with my son. Likes - good update of building progress throughout and friendly personnel from sales to construction to follow up. Love the overall location and feel of our home and the surrounding neighborhood.
Monument, on Mar 08, 2024
I wanted to make a few minor changes and wasn’t allowed.
Monument, on Sep 26, 2023
Not what I would expect when purchasing an $800,000 home
Monument, on Jul 15, 2023
I appreciate all of the communications through the whole process. Robert has been great with repairs/fixes after closing on the house. I didn't like that I wasn't told that a transformer and phone line would be setup on my property. I understand that classic doesn't do this however the electric company collaborates with the builder to know where to place electrical devices and they know exactly where they plan to place these items which can be communicated to the customer prior to purchase. Also, there should be an option to have operable bathroom windows. I was not aware that the bathroom windows would not be able to open them. In, addition you should add pipe covers under all sinks in the house. This prevents any insects from nesting in and around the pipes and its more presentable instead of having open holes around the pipes.
Monument, on Jan 16, 2023
From the signing of the contact, through the building process and the closing we were kept up to date.
Monument, on Oct 20, 2020
We had to point out deficiencies as we found them and we feel the builder should have fixed these without our intervention.
Monument, on Jan 10, 2020
The only experience I enjoyed with Classic Homes was the sales team (Craig and Nancy) and Customer care Representatives (David Lobeck and Liz). My entire experience from build to closing was the worst experience I ever had. Dealing with the individuals during the build and closing was very stressful. I just wanted to express how disappointed I am with the overall workmanship and quality of the home. After moving in the home for a couple of weeks I had found more flaws in the home. Like I have been told, by the superintendent, I can’t expect it to be perfect...that certainly was the truth here. However, although I cannot expect perfection I believe there should be a reasonable to expectation that the workmanship is above par. Also, as I have been told, the work is well within a 1/8 margin or error, which is fine, except a 1/8 margin of error here and there and there and there becomes a house with a lot of errors, and that is less than acceptable. In terms of processes, I felt sales was probably my best experience, everyone was nice and understanding. After that, the level of interaction went down from there. I felt the individual who helped us at the design studio seemed disinterested. We were told ... oh they help keep you in budget... etc...that was definitely not the case, we weren’t even asked a budget. Our first visit was definitely a sticker shocker, so needless to say we had to remove a lot of items from the list, and that was a disappointment. Then it came to building. Foundation poured, a rebar was bent during the process, 1/8 margin of error. I had asked about it, was told it would not affect anything, I therefore am trusting in what I was told. Next came the subfloor, framing etc... subfloor in one of the bedroom was raised and uneven... again 1/8 margin of error. Still trusting in the process, now comes time for the initial walk through. This was were I was really disappointed in the overall interaction with the superintendent, not saying that in some aspects he tried to be accommodating, but again overall, in my interaction I felt like I was being brushed off and talked down to, to the point where I felt the need to hold back on my opinion for fear of ensuing argument. Almost 1/3 of the issues I saw and pointed out at the initial walk through seem to cause disagreement, which somewhat turned into a argument and me having to defend myself. What really caused the disagreement was the wet bar and stair pillars, although the wet bar is now corrected, this conversation along with another conversation at the final walk through over the stair pillar is what had compelled me to voice my opinion. At the final walk through I felt like the superintendent and I had a shouting match, he kept insinuating that there was nothing wrong with the stair pillar even though I kept telling him I felt there was there was. In terms of workmanship and quality. The tile work seems like a do-it your-selfer did it. Tiles are still uneven in some parts of the master shower, back splashes, and main level bathroom. The carpet installation is imperfect, I can see the seams especially in the master bedroom and hall. Furthermore, it appears that the roll of carpet we received had a defect showing some fray carpet fibers, and yet that roll was laid in our home. Rails on front patio and front porch where just unacceptable, they should not have been allowed to paint when it was too cold because that caused the paint to crackle, it was somewhat corrected, but there are still spots that were not, but I have learned to accept that it it not going to be perfect....as I have been told. The drywall is just riddled with what seemed like air pocket holes, not sure what caused that, but some have been corrected, but again I have learned to accept that it is not going to be perfect. The shelf in the pantry was chipped prior to closing I clearly remember tapping it, but that was not correct. Some of the cabinets have little scratches and one has a chipped corner. I unfortunately would have to give my overall experience, happiness, workmanship and product satisfaction of classic homes a 3-4. I wish I could have given Classic Homes a better grade from what I had previously heard, but I just did not enjoy my experience. At one point I really had buyers remorse because of my experience and didn't even want to live in the home.
Monument, on Oct 23, 2019
Kept us up to date during the entire process of building the house while we were 1600 miles away in Pennsylvania.....We were given weekly updates via conference calls and pictures.....Service after the sale has been outstanding! Robert Sandoval is great!
Monument, on Jul 07, 2019
The sales team was phenomenal, Karin, Lisa and Craig. Great customer service, can’t say enough about them.