Top Homebuilder Ratings & Reviews

Classic Homes

Forest Lakes

85 Homeowner Reviews Completed Mar 2019 - Sep 2020

Overall Satisfaction

4.2
Customers' overall satisfaction
4.3
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.6

Home Personalization Experience

4.4

Lender Experience

4.5

Construction Experience

4.3

Customer Care Experience

4.5

Home Readiness

4.1

Installation & Workmanship

4.3

Community Profile

Classic Homes logo
Classic Homes is a locally owned Colorado Springs builder and the only builder to have received the Better Business Bureau’s “Excellence in Customer Service” award on three separate occasions and is also the only builder to be designated as Colorado Springs Best Homebuilder by The Gazette for twelve years running, and the Colorado Springs Business Journal for eleven years running — a true testament to the care and commitment Classic Homes shows our home buyers before, during, and after they’ve become members of our communities.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Monument, on Jul 03, 2020

Every concern I had was addressed and corrected.

5.0
Verified Homeowner
Monument, on May 29, 2020

Mike was always available to answer questions.

4.6
Verified Homeowner
Monument, on May 17, 2020

Malachi was very helpful and friendly. We like that he comes with those doing the warranty fixes.

5.0
Verified Homeowner
Monument, on May 06, 2020

Folks are approachable and willing to communicate. It's been very helpful.

4.9
Verified Homeowner
Monument, on Apr 30, 2020

Nothing about the process was outstanding

4.1
Verified Homeowner
Monument, CO, on Apr 08, 2020

Our sales office folks in Forest Lakes were really great to work with.

5.0
Verified Homeowner
Monument, CO, on Apr 05, 2020

Your representatives are very customer focused and agile. Thanks to Karen, Craig and Mike

5.0
Verified Homeowner
Monument, on Apr 01, 2020

Quick response time

5.0
Verified Homeowner
Monument, CO, on Mar 11, 2020

I love my home and my community. Craig (my salesperson) is so easy and efficient. Kevin (my primary project manager) is amazing. He has strong communication skills and while I know we had delays that were not Classic's fault, he made them much easier. I know that he and Mike worked incredibly hard to get my home to close when promised.

4.9
Verified Homeowner
Monument, CO, on Mar 11, 2020

Karin...every interaction was positive

4.3
Verified Homeowner
Monument, CO, on Feb 14, 2020

The updates throughout the process and continued support.

5.0
Verified Homeowner
Monument, on Feb 13, 2020

The customer care is non-existent. The way they placed the gutter drain pipe on my home, one of the spouts runs under the front porch. Since it gets cold here, any water that doesn't drain out freezes underground. The water is pooling at the end of the drain pipe l, so it froze and caused the rest of the pipe to freeze. Now the run-off from the recent snows that is coming down the gutter is running out of the above ground joint to freeze on top of the porch making it too hazardous to use. I placed a service request and was told that they would not do anything because that is expected to happen, that I should just make sure the end of the pipe is exposed so the sun will melt it. I've been doing that. I was doing that before I contacted them. I still have a large patch of ice on my porch and it's growing larger. They should have never placed the drain pipe under my porch knowing that this would happen. I looked at other homes on the street and didn't see any others placed this way. They could have placed the drain to the right of the porch where it would be entirely above ground and would not create a safety hazard for my family the entire winter. We can not use the front entrance to my home because of how the construction team placed the gutter spout/drain pipe. I can only use the garage entrance. My grandmother has already fallen once and I have nearly fallen multiple times while clearing snow from the driveway and sidewalk. This was poorly designed and they refuse to do anything to rectify the situation. Absolutely disgusting

0.5
Verified Homeowner
Monument, CO, on Jan 17, 2020

The quality of home and also our contractor was very accommodating .

4.9
Verified Homeowner
Monument, CO, on Jan 13, 2020

Classic responded to my concerns as the build was happening

4.1
Verified Homeowner
Monument, on Jan 10, 2020

The only experience I enjoyed with Classic Homes was the sales team (Craig and Nancy) and Customer care Representatives (David Lobeck and Liz). My entire experience from build to closing was the worst experience I ever had. Dealing with the individuals during the build and closing was very stressful. I just wanted to express how disappointed I am with the overall workmanship and quality of the home. After moving in the home for a couple of weeks I had found more flaws in the home. Like I have been told, by the superintendent, I can’t expect it to be perfect...that certainly was the truth here. However, although I cannot expect perfection I believe there should be a reasonable to expectation that the workmanship is above par. Also, as I have been told, the work is well within a 1/8 margin or error, which is fine, except a 1/8 margin of error here and there and there and there becomes a house with a lot of errors, and that is less than acceptable. In terms of processes, I felt sales was probably my best experience, everyone was nice and understanding. After that, the level of interaction went down from there. I felt the individual who helped us at the design studio seemed disinterested. We were told ... oh they help keep you in budget... etc...that was definitely not the case, we weren’t even asked a budget. Our first visit was definitely a sticker shocker, so needless to say we had to remove a lot of items from the list, and that was a disappointment. Then it came to building. Foundation poured, a rebar was bent during the process, 1/8 margin of error. I had asked about it, was told it would not affect anything, I therefore am trusting in what I was told. Next came the subfloor, framing etc... subfloor in one of the bedroom was raised and uneven... again 1/8 margin of error. Still trusting in the process, now comes time for the initial walk through. This was were I was really disappointed in the overall interaction with the superintendent, not saying that in some aspects he tried to be accommodating, but again overall, in my interaction I felt like I was being brushed off and talked down to, to the point where I felt the need to hold back on my opinion for fear of ensuing argument. Almost 1/3 of the issues I saw and pointed out at the initial walk through seem to cause disagreement, which somewhat turned into a argument and me having to defend myself. What really caused the disagreement was the wet bar and stair pillars, although the wet bar is now corrected, this conversation along with another conversation at the final walk through over the stair pillar is what had compelled me to voice my opinion. At the final walk through I felt like the superintendent and I had a shouting match, he kept insinuating that there was nothing wrong with the stair pillar even though I kept telling him I felt there was there was. In terms of workmanship and quality. The tile work seems like a do-it your-selfer did it. Tiles are still uneven in some parts of the master shower, back splashes, and main level bathroom. The carpet installation is imperfect, I can see the seams especially in the master bedroom and hall. Furthermore, it appears that the roll of carpet we received had a defect showing some fray carpet fibers, and yet that roll was laid in our home. Rails on front patio and front porch where just unacceptable, they should not have been allowed to paint when it was too cold because that caused the paint to crackle, it was somewhat corrected, but there are still spots that were not, but I have learned to accept that it it not going to be perfect....as I have been told. The drywall is just riddled with what seemed like air pocket holes, not sure what caused that, but some have been corrected, but again I have learned to accept that it is not going to be perfect. The shelf in the pantry was chipped prior to closing I clearly remember tapping it, but that was not correct. Some of the cabinets have little scratches and one has a chipped corner. I unfortunately would have to give my overall experience, happiness, workmanship and product satisfaction of classic homes a 3-4. I wish I could have given Classic Homes a better grade from what I had previously heard, but I just did not enjoy my experience. At one point I really had buyers remorse because of my experience and didn't even want to live in the home.

3.3
Verified Homeowner
Monument, on Dec 30, 2019

Easy to deal with for the most part

3.7
Verified Homeowner
Monument, on Dec 02, 2019

Nothing

3.5
Verified Homeowner
Monument, CO, on Nov 14, 2019

The process was explained to us clearly and everyone adhered to the projected timeline. We loved that there were very few “surprises” in this process.

4.3
Verified Homeowner
Colorado Springs, on Nov 11, 2019

Professionalism

3.7
Verified Homeowner
Monument, CO, on Nov 07, 2019

Updated phone calls along with pictures.

4.3
Verified Homeowner
Monument, on Nov 06, 2019

No need to worry.

4.1
Verified Homeowner
Monument, CO, on Oct 28, 2019

Moving in

3.0
Verified Homeowner
Monument, CO, on Oct 28, 2019

Seeing the changes occur

4.4
Verified Homeowner
Monument, on Oct 23, 2019

Kept us up to date during the entire process of building the house while we were 1600 miles away in Pennsylvania.....We were given weekly updates via conference calls and pictures.....Service after the sale has been outstanding! Robert Sandoval is great!

4.7
Verified Homeowner
Monument, on Oct 15, 2019

Personality and the staff

4.9
Verified Homeowner
Monument, on Oct 10, 2019

They have been quick to fix things that are not functioning appropriately.

4.9
Verified Homeowner
Monument, CO, on Oct 05, 2019

My realtor

1.5
Verified Homeowner
Monument, CO, on Sep 09, 2019

Classic Homes team made us feel welcome, easy to work with, zero pressure and truly helpful in every way. Karin and Kevin made sure everything was smooth and easy for our family. We loved all the pictures and updates each week. Class act!

5.0
Verified Homeowner
Monument, CO, on Sep 08, 2019

The people. Everyone was friendly and had a great attitude. Seemed fairly well-organized.

3.7
Verified Homeowner
Monument, CO, on Aug 24, 2019

Kept well informed of progress in the building of the house.

5.0
Verified Homeowner
Monument, CO, on Aug 24, 2019

The communication at each level of the process

5.0
Verified Homeowner
Monument, on Aug 14, 2019

Friendly people to work with

3.9
Verified Homeowner
Monument, CO, on Aug 03, 2019

Weekly calls and pictures

4.1
Verified Homeowner
Monument, on Jul 23, 2019

Very little. Classic did a good job replacing our defective concrete patio, but all other warranty related issues have been very poorly dealt with. As an example, my air conditioning unit was installed very poorly and incompetently - the unit was sliding off its mount at the side of the house. Classic refused to fix the problem and actually blamed me for not maintaining the grade. We had only lived in the house for a month, and that was in the winter!! I am being forced to fix the problem with my own funds via my landscaper - we had to add a retaining wall to the landscaping just to fix a problem caused by Classic Homes. I will say that I was very impressed with Classic Homes up-to the time that we closed. At that point everything changed, and not for the good for us. I have lost most of my respect for this company!!!

1.5
Verified Homeowner
Monument, CO, on Jul 11, 2019

I appreciated the attentiveness of the builder in addressing the fine detail touch-up of items prior move in.

4.4
Verified Homeowner
Monument, on Jul 07, 2019

The sales team was phenomenal, Karin, Lisa and Craig. Great customer service, can’t say enough about them.

2.7
Verified Homeowner
Monument, CO, on Jun 26, 2019

I liked how they were so welcoming and how they meet our needs. An awesome experience.

4.8
Verified Homeowner
Monument, on Jun 17, 2019

Very friendly representatives.

3.8
Verified Homeowner
Monument, CO, on Jun 08, 2019

The quality of the house.

5.0
Verified Homeowner
Monument, on May 27, 2019

Personal service on site. Staff is fantastic.

4.7
Verified Homeowner
Monument, on May 24, 2019

Everyone on their staff from sales to construction to warranty have been extremely professional and helpful!

5.0
Verified Homeowner
Monument, on May 15, 2019

The quick response and efficiency in making the repairs needed.

4.8
Verified Homeowner
Monument, on Feb 27, 2019

Robert has been amazing. He has been a huge part in getting some of the major issues we have had addresses. He is always on time and communicates with us well. He is so polite and patient as we troubleshoot but is always an advocate for us with the different trades.

4.1
Verified Homeowner
Monument, on Feb 23, 2019

Very comfortable to communicate. Responded to all questions asked

4.1
Verified Homeowner
Monument, on Feb 16, 2019

communication

4.8
Verified Homeowner
Monument, on Feb 15, 2019

Customer interface, weekly status meetings, and regular inspections. Like the quality of the home

4.9
Verified Homeowner
Monument, on Feb 08, 2019

the support of the "local" staff

4.3
Verified Homeowner
Monument, on Jan 08, 2019

The sales staff at Forest Lakes have been absolutely wonderful. Also, the superintendent Mike has also been fantastic.

4.5
Verified Homeowner
Monument, on Dec 31, 2018

The customer service was poor.

1.6
Verified Homeowner
Monument, on Dec 28, 2018

Not a thing, absolutely the worse warranty service/customer care service I have ever experienced. Warranty personnel were rude, unprofessional, were only concerned about guarding Custom Homes bottomline…profit to the companhy. Six months into the process and we still have unresolved issues (rooms still have paint tags on them to be touched up), still dealing with appliances that were damaged prior to closing, plus additional items of concern that have surfaced.

1.7
Verified Homeowner
Monument, on Nov 18, 2018

Everyone has been very polite and walked us through the building process in an easy-to-understand way. Afterward, they have (mostly) been prompt in fixing things that were wrong with the hose.

4.5
Verified Homeowner
Monument, on Oct 29, 2018

Everyone was nice to work with.

4.1
Verified Homeowner
Monument, on Oct 13, 2018

I appreciate the customer service after the sale. I also felt that they listened during the walk-throughs.

4.3
Verified Homeowner
Monument, on Sep 17, 2018

Responsive

4.9
Verified Homeowner
Monument, on Jul 21, 2018

Working with Lisa Minder. She is fantastic! She helped us out every step of the build process and always had my family’s best interests at heart. Even after living in the home for almost a year, she continues to support us above and beyond our expectations. She has become a family friend and she has no doubt made a positive impact on the Forest Lakes community. As if that wasn’t enough, she plans the best Forest Lakes get together a at the park!!!

4.7
Verified Homeowner
Monument, on Jul 17, 2017

I love my new CO home.

5.0
Verified Homeowner
Monument, on Jul 12, 2017

There were things that had to be redone several times

5.0
Verified Homeowner
Monument, on Jul 11, 2017

This is the 5th house that we have purchased, and while we are generally satisfied, we have experienced several unexpected issues that we haven't experienced with our other homes. All of our issues have been addressed in a timely manner, and we appreciate the friendly support of John and Seth when dealing with our concerns. We would also like to see the community areas such as the medians, walking paths, entrance into the neighborhood, and park kept up a little better.

4.9
Verified Homeowner
Monument, on May 23, 2017

Not a custom home, but charged custom home prices.

5.0
Verified Homeowner
Monument, on May 06, 2017

The entire building process with Classic has been great. Every member of the Classic team has been very friendly, helpful, and responsive. Your people are the reason for my rating.

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Monument, CO, on Apr 08, 2020

Our sales office folks in Forest Lakes were really great to work with.

5.0
Verified Homeowner
Monument, CO, on Apr 05, 2020

Your representatives are very customer focused and agile. Thanks to Karen, Craig and Mike

5.0
Verified Homeowner
Monument, CO, on Mar 11, 2020

I love my home and my community. Craig (my salesperson) is so easy and efficient. Kevin (my primary project manager) is amazing. He has strong communication skills and while I know we had delays that were not Classic's fault, he made them much easier. I know that he and Mike worked incredibly hard to get my home to close when promised.

4.9
Verified Homeowner
Monument, CO, on Mar 11, 2020

Karin...every interaction was positive

4.3
Verified Homeowner
Monument, CO, on Feb 14, 2020

The updates throughout the process and continued support.

5.0
Verified Homeowner
Monument, CO, on Jan 17, 2020

The quality of home and also our contractor was very accommodating .

4.9
Verified Homeowner
Monument, CO, on Jan 13, 2020

Classic responded to my concerns as the build was happening

4.1
Verified Homeowner
Monument, CO, on Nov 14, 2019

The process was explained to us clearly and everyone adhered to the projected timeline. We loved that there were very few “surprises” in this process.

4.3
Verified Homeowner
Monument, CO, on Nov 07, 2019

Updated phone calls along with pictures.

4.3
Verified Homeowner
Monument, CO, on Oct 28, 2019

Moving in

3.0
Verified Homeowner
Monument, CO, on Oct 28, 2019

Seeing the changes occur

4.4
Verified Homeowner
Monument, CO, on Oct 05, 2019

My realtor

1.5
Verified Homeowner
Monument, CO, on Sep 09, 2019

Classic Homes team made us feel welcome, easy to work with, zero pressure and truly helpful in every way. Karin and Kevin made sure everything was smooth and easy for our family. We loved all the pictures and updates each week. Class act!

5.0
Verified Homeowner
Monument, CO, on Sep 08, 2019

The people. Everyone was friendly and had a great attitude. Seemed fairly well-organized.

3.7
Verified Homeowner
Monument, CO, on Aug 24, 2019

Kept well informed of progress in the building of the house.

5.0
Verified Homeowner
Monument, CO, on Aug 24, 2019

The communication at each level of the process

5.0
Verified Homeowner
Monument, CO, on Aug 03, 2019

Weekly calls and pictures

4.1
Verified Homeowner
Monument, CO, on Jul 11, 2019

I appreciated the attentiveness of the builder in addressing the fine detail touch-up of items prior move in.

4.4
Verified Homeowner
Monument, CO, on Jun 26, 2019

I liked how they were so welcoming and how they meet our needs. An awesome experience.

4.8
Verified Homeowner
Monument, CO, on Jun 08, 2019

The quality of the house.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Monument, on Jul 03, 2020

Every concern I had was addressed and corrected.

5.0
Verified Homeowner
Monument, on May 17, 2020

Malachi was very helpful and friendly. We like that he comes with those doing the warranty fixes.

5.0
Verified Homeowner
Monument, on May 06, 2020

Folks are approachable and willing to communicate. It's been very helpful.

4.9
Verified Homeowner
Monument, on Apr 01, 2020

Quick response time

5.0
Verified Homeowner
Monument, on Feb 13, 2020

The customer care is non-existent. The way they placed the gutter drain pipe on my home, one of the spouts runs under the front porch. Since it gets cold here, any water that doesn't drain out freezes underground. The water is pooling at the end of the drain pipe l, so it froze and caused the rest of the pipe to freeze. Now the run-off from the recent snows that is coming down the gutter is running out of the above ground joint to freeze on top of the porch making it too hazardous to use. I placed a service request and was told that they would not do anything because that is expected to happen, that I should just make sure the end of the pipe is exposed so the sun will melt it. I've been doing that. I was doing that before I contacted them. I still have a large patch of ice on my porch and it's growing larger. They should have never placed the drain pipe under my porch knowing that this would happen. I looked at other homes on the street and didn't see any others placed this way. They could have placed the drain to the right of the porch where it would be entirely above ground and would not create a safety hazard for my family the entire winter. We can not use the front entrance to my home because of how the construction team placed the gutter spout/drain pipe. I can only use the garage entrance. My grandmother has already fallen once and I have nearly fallen multiple times while clearing snow from the driveway and sidewalk. This was poorly designed and they refuse to do anything to rectify the situation. Absolutely disgusting

0.5
Verified Homeowner
Monument, on Nov 06, 2019

No need to worry.

4.1
Verified Homeowner
Monument, on Oct 10, 2019

They have been quick to fix things that are not functioning appropriately.

4.9
Verified Homeowner
Monument, on Aug 14, 2019

Friendly people to work with

3.9
Verified Homeowner
Monument, on Jul 23, 2019

Very little. Classic did a good job replacing our defective concrete patio, but all other warranty related issues have been very poorly dealt with. As an example, my air conditioning unit was installed very poorly and incompetently - the unit was sliding off its mount at the side of the house. Classic refused to fix the problem and actually blamed me for not maintaining the grade. We had only lived in the house for a month, and that was in the winter!! I am being forced to fix the problem with my own funds via my landscaper - we had to add a retaining wall to the landscaping just to fix a problem caused by Classic Homes. I will say that I was very impressed with Classic Homes up-to the time that we closed. At that point everything changed, and not for the good for us. I have lost most of my respect for this company!!!

1.5
Verified Homeowner
Monument, on Jun 17, 2019

Very friendly representatives.

3.8
Verified Homeowner
Monument, on May 24, 2019

Everyone on their staff from sales to construction to warranty have been extremely professional and helpful!

5.0
Verified Homeowner
Monument, on May 15, 2019

The quick response and efficiency in making the repairs needed.

4.8
Verified Homeowner
Monument, on Feb 27, 2019

Robert has been amazing. He has been a huge part in getting some of the major issues we have had addresses. He is always on time and communicates with us well. He is so polite and patient as we troubleshoot but is always an advocate for us with the different trades.

4.1
Verified Homeowner
Monument, on Dec 31, 2018

The customer service was poor.

1.6
Verified Homeowner
Monument, on Dec 28, 2018

Not a thing, absolutely the worse warranty service/customer care service I have ever experienced. Warranty personnel were rude, unprofessional, were only concerned about guarding Custom Homes bottomline…profit to the companhy. Six months into the process and we still have unresolved issues (rooms still have paint tags on them to be touched up), still dealing with appliances that were damaged prior to closing, plus additional items of concern that have surfaced.

1.7
Verified Homeowner
Monument, on Jul 17, 2017

I love my new CO home.

5.0
Verified Homeowner
Monument, on Jul 12, 2017

There were things that had to be redone several times

5.0
Verified Homeowner
Monument, on Jul 11, 2017

This is the 5th house that we have purchased, and while we are generally satisfied, we have experienced several unexpected issues that we haven't experienced with our other homes. All of our issues have been addressed in a timely manner, and we appreciate the friendly support of John and Seth when dealing with our concerns. We would also like to see the community areas such as the medians, walking paths, entrance into the neighborhood, and park kept up a little better.

4.9
Verified Homeowner
Monument, on May 23, 2017

Not a custom home, but charged custom home prices.

5.0
Verified Homeowner
Monument, on May 06, 2017

The entire building process with Classic has been great. Every member of the Classic team has been very friendly, helpful, and responsive. Your people are the reason for my rating.

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Monument, on May 29, 2020

Mike was always available to answer questions.

4.6
Verified Homeowner
Monument, on Apr 30, 2020

Nothing about the process was outstanding

4.1
Verified Homeowner
Monument, on Jan 10, 2020

The only experience I enjoyed with Classic Homes was the sales team (Craig and Nancy) and Customer care Representatives (David Lobeck and Liz). My entire experience from build to closing was the worst experience I ever had. Dealing with the individuals during the build and closing was very stressful. I just wanted to express how disappointed I am with the overall workmanship and quality of the home. After moving in the home for a couple of weeks I had found more flaws in the home. Like I have been told, by the superintendent, I can’t expect it to be perfect...that certainly was the truth here. However, although I cannot expect perfection I believe there should be a reasonable to expectation that the workmanship is above par. Also, as I have been told, the work is well within a 1/8 margin or error, which is fine, except a 1/8 margin of error here and there and there and there becomes a house with a lot of errors, and that is less than acceptable. In terms of processes, I felt sales was probably my best experience, everyone was nice and understanding. After that, the level of interaction went down from there. I felt the individual who helped us at the design studio seemed disinterested. We were told ... oh they help keep you in budget... etc...that was definitely not the case, we weren’t even asked a budget. Our first visit was definitely a sticker shocker, so needless to say we had to remove a lot of items from the list, and that was a disappointment. Then it came to building. Foundation poured, a rebar was bent during the process, 1/8 margin of error. I had asked about it, was told it would not affect anything, I therefore am trusting in what I was told. Next came the subfloor, framing etc... subfloor in one of the bedroom was raised and uneven... again 1/8 margin of error. Still trusting in the process, now comes time for the initial walk through. This was were I was really disappointed in the overall interaction with the superintendent, not saying that in some aspects he tried to be accommodating, but again overall, in my interaction I felt like I was being brushed off and talked down to, to the point where I felt the need to hold back on my opinion for fear of ensuing argument. Almost 1/3 of the issues I saw and pointed out at the initial walk through seem to cause disagreement, which somewhat turned into a argument and me having to defend myself. What really caused the disagreement was the wet bar and stair pillars, although the wet bar is now corrected, this conversation along with another conversation at the final walk through over the stair pillar is what had compelled me to voice my opinion. At the final walk through I felt like the superintendent and I had a shouting match, he kept insinuating that there was nothing wrong with the stair pillar even though I kept telling him I felt there was there was. In terms of workmanship and quality. The tile work seems like a do-it your-selfer did it. Tiles are still uneven in some parts of the master shower, back splashes, and main level bathroom. The carpet installation is imperfect, I can see the seams especially in the master bedroom and hall. Furthermore, it appears that the roll of carpet we received had a defect showing some fray carpet fibers, and yet that roll was laid in our home. Rails on front patio and front porch where just unacceptable, they should not have been allowed to paint when it was too cold because that caused the paint to crackle, it was somewhat corrected, but there are still spots that were not, but I have learned to accept that it it not going to be perfect....as I have been told. The drywall is just riddled with what seemed like air pocket holes, not sure what caused that, but some have been corrected, but again I have learned to accept that it is not going to be perfect. The shelf in the pantry was chipped prior to closing I clearly remember tapping it, but that was not correct. Some of the cabinets have little scratches and one has a chipped corner. I unfortunately would have to give my overall experience, happiness, workmanship and product satisfaction of classic homes a 3-4. I wish I could have given Classic Homes a better grade from what I had previously heard, but I just did not enjoy my experience. At one point I really had buyers remorse because of my experience and didn't even want to live in the home.

3.3
Verified Homeowner
Monument, on Dec 30, 2019

Easy to deal with for the most part

3.7
Verified Homeowner
Monument, on Dec 02, 2019

Nothing

3.5
Verified Homeowner
Colorado Springs, on Nov 11, 2019

Professionalism

3.7
Verified Homeowner
Monument, on Oct 23, 2019

Kept us up to date during the entire process of building the house while we were 1600 miles away in Pennsylvania.....We were given weekly updates via conference calls and pictures.....Service after the sale has been outstanding! Robert Sandoval is great!

4.7
Verified Homeowner
Monument, on Oct 15, 2019

Personality and the staff

4.9
Verified Homeowner
Monument, on Jul 07, 2019

The sales team was phenomenal, Karin, Lisa and Craig. Great customer service, can’t say enough about them.

2.7
Verified Homeowner
Monument, on May 27, 2019

Personal service on site. Staff is fantastic.

4.7
Verified Homeowner
Monument, on Feb 23, 2019

Very comfortable to communicate. Responded to all questions asked

4.1
Verified Homeowner
Monument, on Feb 16, 2019

communication

4.8
Verified Homeowner
Monument, on Feb 15, 2019

Customer interface, weekly status meetings, and regular inspections. Like the quality of the home

4.9
Verified Homeowner
Monument, on Feb 08, 2019

the support of the "local" staff

4.3
Verified Homeowner
Monument, on Jan 08, 2019

The sales staff at Forest Lakes have been absolutely wonderful. Also, the superintendent Mike has also been fantastic.

4.5
Verified Homeowner
Monument, on Nov 18, 2018

Everyone has been very polite and walked us through the building process in an easy-to-understand way. Afterward, they have (mostly) been prompt in fixing things that were wrong with the hose.

4.5
Verified Homeowner
Monument, on Oct 29, 2018

Everyone was nice to work with.

4.1
Verified Homeowner
Monument, on Oct 13, 2018

I appreciate the customer service after the sale. I also felt that they listened during the walk-throughs.

4.3
Verified Homeowner
Monument, on Sep 17, 2018

Responsive

4.9
Verified Homeowner
Monument, on Jul 21, 2018

Working with Lisa Minder. She is fantastic! She helped us out every step of the build process and always had my family’s best interests at heart. Even after living in the home for almost a year, she continues to support us above and beyond our expectations. She has become a family friend and she has no doubt made a positive impact on the Forest Lakes community. As if that wasn’t enough, she plans the best Forest Lakes get together a at the park!!!

4.7
Verified Homeowner