Top Homebuilder Ratings & Reviews

Classic Homes

Forest Lakes

128 Homeowner Reviews Completed May 2018 - Nov 19

Overall Satisfaction

4.4
Customers' overall satisfaction
4.3
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Satisfaction

4.3

Purchase Experience

4.6

Home Personalization Experience

4.5

Lender Experience

4.4

Construction Experience

4.5

Customer Care Experience

4.6

Home Readiness

4.2

Installation & Workmanship

4.4

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All

Monument, on Nov 14, 2019

The process was explained to us clearly and everyone adhered to the projected timeline. We loved that there were very few “surprises” in this process.

4.3
Verified Homeowner
Colorado Springs, on Nov 11, 2019

Professionalism

3.7
Verified Homeowner
Monument, on Nov 07, 2019

Updated phone calls along with pictures.

4.3
Verified Homeowner
Monument, on Nov 06, 2019

No need to worry.

4.1
Verified Homeowner
Monument, on Oct 28, 2019

Moving in

3.0
Verified Homeowner
Monument, on Oct 28, 2019

Seeing the changes occur

4.4
Verified Homeowner
Monument, on Oct 23, 2019

Kept us up to date during the entire process of building the house while we were 1600 miles away in Pennsylvania.....We were given weekly updates via conference calls and pictures.....Service after the sale has been outstanding! Robert Sandoval is great!

4.7
Verified Homeowner
Monument, on Oct 15, 2019

Personality and the staff

4.9
Verified Homeowner
Monument, on Oct 10, 2019

They have been quick to fix things that are not functioning appropriately.

4.9
Verified Homeowner
Monument, on Oct 05, 2019

My realtor

1.5
Verified Homeowner
Monument, on Sep 09, 2019

Classic Homes team made us feel welcome, easy to work with, zero pressure and truly helpful in every way. Karin and Kevin made sure everything was smooth and easy for our family. We loved all the pictures and updates each week. Class act!

5.0
Verified Homeowner
Monument, on Sep 08, 2019

The people. Everyone was friendly and had a great attitude. Seemed fairly well-organized.

3.7
Verified Homeowner
Monument, on Aug 26, 2019

Mike kept us informed of progress and plan. Addressed any concerns quickly. Mike, Karin and Craig were great to work with as was the design center service person

4.9
Verified Homeowner
Monument, on Aug 24, 2019

Kept well informed of progress in the building of the house.

5.0
Verified Homeowner
Monument, on Aug 24, 2019

The communication at each level of the process

5.0
Verified Homeowner
Monument, on Aug 14, 2019

Friendly people to work with

3.9
Verified Homeowner
Monument, on Aug 03, 2019

Weekly calls and pictures

4.1
Verified Homeowner
Monument, on Jul 23, 2019

Very little. Classic did a good job replacing our defective concrete patio, but all other warranty related issues have been very poorly dealt with. As an example, my air conditioning unit was installed very poorly and incompetently - the unit was sliding off its mount at the side of the house. Classic refused to fix the problem and actually blamed me for not maintaining the grade. We had only lived in the house for a month, and that was in the winter!! I am being forced to fix the problem with my own funds via my landscaper - we had to add a retaining wall to the landscaping just to fix a problem caused by Classic Homes. I will say that I was very impressed with Classic Homes up-to the time that we closed. At that point everything changed, and not for the good for us. I have lost most of my respect for this company!!!

1.5
Verified Homeowner
Monument, on Jul 11, 2019

I appreciated the attentiveness of the builder in addressing the fine detail touch-up of items prior move in.

4.4
Verified Homeowner
Monument, on Jul 07, 2019

The sales team was phenomenal, Karin, Lisa and Craig. Great customer service, can’t say enough about them.

2.7
Verified Homeowner
Monument, on Jun 26, 2019

I liked how they were so welcoming and how they meet our needs. An awesome experience.

4.8
Verified Homeowner
Monument, on Jun 17, 2019

Very friendly representatives.

3.8
Verified Homeowner
Monument, on Jun 08, 2019

The quality of the house.

5.0
Verified Homeowner
Monument, on May 27, 2019

Personal service on site. Staff is fantastic.

4.7
Verified Homeowner
Monument, on May 24, 2019

Everyone on their staff from sales to construction to warranty have been extremely professional and helpful!

5.0
Verified Homeowner
Monument, on May 15, 2019

The quick response and efficiency in making the repairs needed.

4.8
Verified Homeowner
Monument, on Apr 10, 2019

Prompt weekly updates from superintendent and sales team

2.3
Verified Homeowner
Monument, on Mar 10, 2019

Easy to work with as well as excellent communication throughout the entire process.

4.9
Verified Homeowner
Monument, on Mar 10, 2019

I’m extremely pleased with my house. I am very unhappy with the final grade which has forced me to have a huge financial outlay in order to landscape it to mitigate water in my my foundation. I’m talking about a massive retaining wall in the whole back yard and half of the side yard. The lot was flat when I purchased it, and the grade after the foundation was poured was also flat. So, how does it end up, at walk through, to be precipitously steep on the back corners and side edge all slanting in to the foundation. It will increase my landscape fee in excess of $18,000. That’s over the typical landscape estimate. I feel Classic should either mitigate the problem with dirt and regrade it, or put in a sump pump, or help pay for the retaining walls.

4.2
Verified Homeowner
Monument, on Mar 10, 2019

The attention to detail and emphasis placed on helping us throughout the process.

5.0
Verified Homeowner
Colorado Springs, on Mar 01, 2019

Good communication with updates on construction.

4.3
Verified Homeowner
Monument, on Feb 27, 2019

Robert has been amazing. He has been a huge part in getting some of the major issues we have had addresses. He is always on time and communicates with us well. He is so polite and patient as we troubleshoot but is always an advocate for us with the different trades.

4.1
Verified Homeowner
Monument, on Feb 23, 2019

Very comfortable to communicate. Responded to all questions asked

4.1
Verified Homeowner
Monument, on Feb 16, 2019

communication

4.8
Verified Homeowner
Monument, on Feb 15, 2019

Customer interface, weekly status meetings, and regular inspections. Like the quality of the home

4.9
Verified Homeowner
Monument, on Feb 09, 2019

Personal attention each week with calls and photos. All of the sales staff and Mike, our super...super!

5.0
Verified Homeowner
Monument, on Feb 08, 2019

the support of the "local" staff

4.3
Verified Homeowner
Monument, on Jan 08, 2019

The sales staff at Forest Lakes have been absolutely wonderful. Also, the superintendent Mike has also been fantastic.

4.5
Verified Homeowner
Monument, on Dec 31, 2018

The customer service was poor.

1.6
Verified Homeowner
Monument, on Dec 28, 2018

Not a thing, absolutely the worse warranty service/customer care service I have ever experienced. Warranty personnel were rude, unprofessional, were only concerned about guarding Custom Homes bottomline…profit to the companhy. Six months into the process and we still have unresolved issues (rooms still have paint tags on them to be touched up), still dealing with appliances that were damaged prior to closing, plus additional items of concern that have surfaced.

1.7
Verified Homeowner
Monument, on Dec 11, 2018

The follow-up we received to our concerns. Relatively quick responses.

5.0
Verified Homeowner
Monument, on Dec 07, 2018

the commitment to getting "punch-list " items repaired.

3.4
Verified Homeowner
Monument, on Dec 06, 2018

Most everything we have asked to be repaired has been done but it took multiple weeks in some cases. Other minor things which we have brought up have yet to be addressed. We have just sent in a new issue where our kitchen faucet is not functioning properly and have not received any feedback at this time.

2.9
Verified Homeowner
Monument, on Nov 20, 2018

Everything pre-purchase was really good.

1.4
Verified Homeowner
Monument, on Nov 18, 2018

Everyone has been very polite and walked us through the building process in an easy-to-understand way. Afterward, they have (mostly) been prompt in fixing things that were wrong with the hose.

4.5
Verified Homeowner
Monument, on Oct 29, 2018

Everyone was nice to work with.

4.1
Verified Homeowner
Monument, on Oct 13, 2018

I appreciate the customer service after the sale. I also felt that they listened during the walk-throughs.

4.3
Verified Homeowner
Monument, on Oct 10, 2018

Good Quality and good customer service

4.8
Verified Homeowner
Monument, on Sep 26, 2018

Follow up provided each time

4.5
Verified Homeowner
Monument, on Sep 17, 2018

Responsive

4.9
Verified Homeowner
Monument, on Sep 06, 2018

scheduling appointment for warranty review was easy and scheduled the one for a year from closing right away

4.2
Verified Homeowner
Monument, on Sep 05, 2018

David has been great to work with. I feel confident that issues will be taken care of.

5.0
Verified Homeowner
Monument, on Sep 04, 2018

We appreciated their patient with some of our requests.

2.6
Verified Homeowner
Monument, on Jul 21, 2018

I liked the weekly phone calls with updates giving us the progress being made.

4.3
Verified Homeowner
Monument, on Jul 21, 2018

Working with Lisa Minder. She is fantastic! She helped us out every step of the build process and always had my family’s best interests at heart. Even after living in the home for almost a year, she continues to support us above and beyond our expectations. She has become a family friend and she has no doubt made a positive impact on the Forest Lakes community. As if that wasn’t enough, she plans the best Forest Lakes get together a at the park!!!

4.7
Verified Homeowner
Monument, on Jul 12, 2018

Having a contact that quickly and effectively responds

5.0
Verified Homeowner
Monument, on Jul 07, 2018

They have the process down. They make it fairly easy for the home buyer.

4.6
Verified Homeowner
Monument, on Jun 23, 2018

Quality of the home, their attention to detail and the friendliest staff ever.

5.0
Verified Homeowner
Monument, on Jun 09, 2018

Sales office was very helpful and knew us and helped along the way! Loved everyone we had contact with from beginning to end!

4.6
Verified Homeowner
Monument, on Mar 18, 2018

You did what you said you would do and stayed on schedule.

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In

Monument, on Nov 14, 2019

The process was explained to us clearly and everyone adhered to the projected timeline. We loved that there were very few “surprises” in this process.

4.3
Verified Homeowner
Monument, on Nov 07, 2019

Updated phone calls along with pictures.

4.3
Verified Homeowner
Monument, on Oct 28, 2019

Moving in

3.0
Verified Homeowner
Monument, on Oct 28, 2019

Seeing the changes occur

4.4
Verified Homeowner
Monument, on Oct 05, 2019

My realtor

1.5
Verified Homeowner
Monument, on Sep 09, 2019

Classic Homes team made us feel welcome, easy to work with, zero pressure and truly helpful in every way. Karin and Kevin made sure everything was smooth and easy for our family. We loved all the pictures and updates each week. Class act!

5.0
Verified Homeowner
Monument, on Sep 08, 2019

The people. Everyone was friendly and had a great attitude. Seemed fairly well-organized.

3.7
Verified Homeowner
Monument, on Aug 26, 2019

Mike kept us informed of progress and plan. Addressed any concerns quickly. Mike, Karin and Craig were great to work with as was the design center service person

4.9
Verified Homeowner
Monument, on Aug 24, 2019

Kept well informed of progress in the building of the house.

5.0
Verified Homeowner
Monument, on Aug 24, 2019

The communication at each level of the process

5.0
Verified Homeowner
Monument, on Aug 03, 2019

Weekly calls and pictures

4.1
Verified Homeowner
Monument, on Jul 11, 2019

I appreciated the attentiveness of the builder in addressing the fine detail touch-up of items prior move in.

4.4
Verified Homeowner
Monument, on Jun 26, 2019

I liked how they were so welcoming and how they meet our needs. An awesome experience.

4.8
Verified Homeowner
Monument, on Jun 08, 2019

The quality of the house.

5.0
Verified Homeowner
Monument, on Apr 10, 2019

Prompt weekly updates from superintendent and sales team

2.3
Verified Homeowner
Monument, on Mar 10, 2019

Easy to work with as well as excellent communication throughout the entire process.

4.9
Verified Homeowner
Monument, on Mar 10, 2019

I’m extremely pleased with my house. I am very unhappy with the final grade which has forced me to have a huge financial outlay in order to landscape it to mitigate water in my my foundation. I’m talking about a massive retaining wall in the whole back yard and half of the side yard. The lot was flat when I purchased it, and the grade after the foundation was poured was also flat. So, how does it end up, at walk through, to be precipitously steep on the back corners and side edge all slanting in to the foundation. It will increase my landscape fee in excess of $18,000. That’s over the typical landscape estimate. I feel Classic should either mitigate the problem with dirt and regrade it, or put in a sump pump, or help pay for the retaining walls.

4.2
Verified Homeowner
Monument, on Mar 10, 2019

The attention to detail and emphasis placed on helping us throughout the process.

5.0
Verified Homeowner
Colorado Springs, on Mar 01, 2019

Good communication with updates on construction.

4.3
Verified Homeowner
Monument, on Feb 09, 2019

Personal attention each week with calls and photos. All of the sales staff and Mike, our super...super!

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In

Monument, on Nov 06, 2019

No need to worry.

4.1
Verified Homeowner
Monument, on Oct 10, 2019

They have been quick to fix things that are not functioning appropriately.

4.9
Verified Homeowner
Monument, on Aug 14, 2019

Friendly people to work with

3.9
Verified Homeowner
Monument, on Jul 23, 2019

Very little. Classic did a good job replacing our defective concrete patio, but all other warranty related issues have been very poorly dealt with. As an example, my air conditioning unit was installed very poorly and incompetently - the unit was sliding off its mount at the side of the house. Classic refused to fix the problem and actually blamed me for not maintaining the grade. We had only lived in the house for a month, and that was in the winter!! I am being forced to fix the problem with my own funds via my landscaper - we had to add a retaining wall to the landscaping just to fix a problem caused by Classic Homes. I will say that I was very impressed with Classic Homes up-to the time that we closed. At that point everything changed, and not for the good for us. I have lost most of my respect for this company!!!

1.5
Verified Homeowner
Monument, on Jun 17, 2019

Very friendly representatives.

3.8
Verified Homeowner
Monument, on May 24, 2019

Everyone on their staff from sales to construction to warranty have been extremely professional and helpful!

5.0
Verified Homeowner
Monument, on May 15, 2019

The quick response and efficiency in making the repairs needed.

4.8
Verified Homeowner
Monument, on Feb 27, 2019

Robert has been amazing. He has been a huge part in getting some of the major issues we have had addresses. He is always on time and communicates with us well. He is so polite and patient as we troubleshoot but is always an advocate for us with the different trades.

4.1
Verified Homeowner
Monument, on Dec 31, 2018

The customer service was poor.

1.6
Verified Homeowner
Monument, on Dec 28, 2018

Not a thing, absolutely the worse warranty service/customer care service I have ever experienced. Warranty personnel were rude, unprofessional, were only concerned about guarding Custom Homes bottomline…profit to the companhy. Six months into the process and we still have unresolved issues (rooms still have paint tags on them to be touched up), still dealing with appliances that were damaged prior to closing, plus additional items of concern that have surfaced.

1.7
Verified Homeowner
Monument, on Dec 11, 2018

The follow-up we received to our concerns. Relatively quick responses.

5.0
Verified Homeowner
Monument, on Dec 07, 2018

the commitment to getting "punch-list " items repaired.

3.4
Verified Homeowner
Monument, on Dec 06, 2018

Most everything we have asked to be repaired has been done but it took multiple weeks in some cases. Other minor things which we have brought up have yet to be addressed. We have just sent in a new issue where our kitchen faucet is not functioning properly and have not received any feedback at this time.

2.9
Verified Homeowner
Monument, on Nov 20, 2018

Everything pre-purchase was really good.

1.4
Verified Homeowner
Monument, on Oct 10, 2018

Good Quality and good customer service

4.8
Verified Homeowner
Monument, on Sep 26, 2018

Follow up provided each time

4.5
Verified Homeowner
Monument, on Sep 06, 2018

scheduling appointment for warranty review was easy and scheduled the one for a year from closing right away

4.2
Verified Homeowner
Monument, on Sep 05, 2018

David has been great to work with. I feel confident that issues will be taken care of.

5.0
Verified Homeowner
Monument, on Sep 04, 2018

We appreciated their patient with some of our requests.

2.6
Verified Homeowner
Monument, on Jul 12, 2018

Having a contact that quickly and effectively responds

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In

Colorado Springs, on Nov 11, 2019

Professionalism

3.7
Verified Homeowner
Monument, on Oct 23, 2019

Kept us up to date during the entire process of building the house while we were 1600 miles away in Pennsylvania.....We were given weekly updates via conference calls and pictures.....Service after the sale has been outstanding! Robert Sandoval is great!

4.7
Verified Homeowner
Monument, on Oct 15, 2019

Personality and the staff

4.9
Verified Homeowner
Monument, on Jul 07, 2019

The sales team was phenomenal, Karin, Lisa and Craig. Great customer service, can’t say enough about them.

2.7
Verified Homeowner
Monument, on May 27, 2019

Personal service on site. Staff is fantastic.

4.7
Verified Homeowner
Monument, on Feb 23, 2019

Very comfortable to communicate. Responded to all questions asked

4.1
Verified Homeowner
Monument, on Feb 16, 2019

communication

4.8
Verified Homeowner
Monument, on Feb 15, 2019

Customer interface, weekly status meetings, and regular inspections. Like the quality of the home

4.9
Verified Homeowner
Monument, on Feb 08, 2019

the support of the "local" staff

4.3
Verified Homeowner
Monument, on Jan 08, 2019

The sales staff at Forest Lakes have been absolutely wonderful. Also, the superintendent Mike has also been fantastic.

4.5
Verified Homeowner
Monument, on Nov 18, 2018

Everyone has been very polite and walked us through the building process in an easy-to-understand way. Afterward, they have (mostly) been prompt in fixing things that were wrong with the hose.

4.5
Verified Homeowner
Monument, on Oct 29, 2018

Everyone was nice to work with.

4.1
Verified Homeowner
Monument, on Oct 13, 2018

I appreciate the customer service after the sale. I also felt that they listened during the walk-throughs.

4.3
Verified Homeowner
Monument, on Sep 17, 2018

Responsive

4.9
Verified Homeowner
Monument, on Jul 21, 2018

I liked the weekly phone calls with updates giving us the progress being made.

4.3
Verified Homeowner
Monument, on Jul 21, 2018

Working with Lisa Minder. She is fantastic! She helped us out every step of the build process and always had my family’s best interests at heart. Even after living in the home for almost a year, she continues to support us above and beyond our expectations. She has become a family friend and she has no doubt made a positive impact on the Forest Lakes community. As if that wasn’t enough, she plans the best Forest Lakes get together a at the park!!!

4.7
Verified Homeowner
Monument, on Jul 07, 2018

They have the process down. They make it fairly easy for the home buyer.

4.6
Verified Homeowner
Monument, on Jun 23, 2018

Quality of the home, their attention to detail and the friendliest staff ever.

5.0
Verified Homeowner
Monument, on Jun 09, 2018

Sales office was very helpful and knew us and helped along the way! Loved everyone we had contact with from beginning to end!

4.6
Verified Homeowner
Monument, on Mar 18, 2018

You did what you said you would do and stayed on schedule.

4.9
Verified Homeowner