Top Homebuilder Ratings & Reviews

Forest Lakes Reviews

145 Home Owner Reviews Completed Mar 2018 - Sep 19

Community Score Overview

145 Home Owner Reviews

4.4
Rating of home owners' willingness to recommend this builder
4.4
Overall Satisfaction

PERFORMANCE RATINGS

Overall Satisfaction

4.4

Purchase Experience

4.7

Home Personalization Experience

4.6

Lender Experience

4.4

Construction Experience

4.6

Customer Care Experience

4.7

Home Readiness

4.3

Installation & Workmanship

4.5

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All

Monument, on Sep 09, 2019

Classic Homes team made us feel welcome, easy to work with, zero pressure and truly helpful in every way. Karin and Kevin made sure everything was smooth and easy for our family. We loved all the pictures and updates each week. Class act!

5.0
Verified Home Owner
Monument, on Sep 08, 2019

The people. Everyone was friendly and had a great attitude. Seemed fairly well-organized.

3.7
Verified Home Owner
Monument, on Aug 26, 2019

Mike kept us informed of progress and plan. Addressed any concerns quickly. Mike, Karin and Craig were great to work with as was the design center service person

4.9
Verified Home Owner
Monument, on Aug 24, 2019

Kept well informed of progress in the building of the house.

5.0
Verified Home Owner
Monument, on Aug 24, 2019

The communication at each level of the process

5.0
Verified Home Owner
Monument, on Aug 14, 2019

Friendly people to work with

3.9
Verified Home Owner
Monument, on Aug 03, 2019

Weekly calls and pictures

4.1
Verified Home Owner
Monument, on Jul 23, 2019

The turnaround time from issue to resolution.

5.0
Verified Home Owner
Monument, on Jul 23, 2019

Very little. Classic did a good job replacing our defective concrete patio, but all other warranty related issues have been very poorly dealt with. As an example, my air conditioning unit was installed very poorly and incompetently - the unit was sliding off its mount at the side of the house. Classic refused to fix the problem and actually blamed me for not maintaining the grade. We had only lived in the house for a month, and that was in the winter!! I am being forced to fix the problem with my own funds via my landscaper - we had to add a retaining wall to the landscaping just to fix a problem caused by Classic Homes. I will say that I was very impressed with Classic Homes up-to the time that we closed. At that point everything changed, and not for the good for us. I have lost most of my respect for this company!!!

1.5
Verified Home Owner
Monument, on Jul 11, 2019

I appreciated the attentiveness of the builder in addressing the fine detail touch-up of items prior move in.

4.4
Verified Home Owner
Monument, on Jul 07, 2019

The sales team was phenomenal, Karin, Lisa and Craig. Great customer service, can’t say enough about them.

2.7
Verified Home Owner
Monument, on Jul 02, 2019

There were several items when we first moved in, and David Lobeck has been extremely helpful in resolving these issues. There are still a couple things that we fixed that I will mention later.

4.5
Verified Home Owner
Monument, on Jun 26, 2019

I liked how they were so welcoming and how they meet our needs. An awesome experience.

4.8
Verified Home Owner
Monument, on Jun 17, 2019

Quality and customer service response to repairs

4.5
Verified Home Owner
Monument, on Jun 17, 2019

Very friendly representatives.

3.8
Verified Home Owner
Monument, on Jun 08, 2019

The quality of the house.

5.0
Verified Home Owner
Monument, on May 27, 2019

Personal service on site. Staff is fantastic.

4.7
Verified Home Owner
Monument, on May 24, 2019

Everyone on their staff from sales to construction to warranty have been extremely professional and helpful!

5.0
Verified Home Owner
Monument, on May 15, 2019

The quick response and efficiency in making the repairs needed.

4.8
Verified Home Owner
Monument, on May 02, 2019

Too early to tell

4.7
Verified Home Owner
Monument, on Apr 26, 2019

Good Comms

4.1
Verified Home Owner
Monument, on Apr 10, 2019

Prompt weekly updates from superintendent and sales team

2.3
Verified Home Owner
Monument, on Mar 10, 2019

Easy to work with as well as excellent communication throughout the entire process.

4.9
Verified Home Owner
Monument, on Mar 10, 2019

I’m extremely pleased with my house. I am very unhappy with the final grade which has forced me to have a huge financial outlay in order to landscape it to mitigate water in my my foundation. I’m talking about a massive retaining wall in the whole back yard and half of the side yard. The lot was flat when I purchased it, and the grade after the foundation was poured was also flat. So, how does it end up, at walk through, to be precipitously steep on the back corners and side edge all slanting in to the foundation. It will increase my landscape fee in excess of $18,000. That’s over the typical landscape estimate. I feel Classic should either mitigate the problem with dirt and regrade it, or put in a sump pump, or help pay for the retaining walls.

4.2
Verified Home Owner
Monument, on Mar 10, 2019

The attention to detail and emphasis placed on helping us throughout the process.

5.0
Verified Home Owner
Colorado Springs, on Mar 01, 2019

Good communication with updates on construction.

4.3
Verified Home Owner
Monument, on Feb 27, 2019

Robert has been amazing. He has been a huge part in getting some of the major issues we have had addresses. He is always on time and communicates with us well. He is so polite and patient as we troubleshoot but is always an advocate for us with the different trades.

4.1
Verified Home Owner
Monument, on Feb 25, 2019

Responsiveness of tradesmen

4.2
Verified Home Owner
Monument, on Feb 23, 2019

Very comfortable to communicate. Responded to all questions asked

4.1
Verified Home Owner
Monument, on Feb 16, 2019

communication

4.8
Verified Home Owner
Monument, on Feb 15, 2019

Customer interface, weekly status meetings, and regular inspections. Like the quality of the home

4.9
Verified Home Owner
Monument, on Feb 09, 2019

Personal attention each week with calls and photos. All of the sales staff and Mike, our super...super!

5.0
Verified Home Owner
Monument, on Feb 08, 2019

the support of the "local" staff

4.3
Verified Home Owner
Monument, on Jan 18, 2019

friendly, responsive service

4.5
Verified Home Owner
Monument, on Jan 16, 2019

Easy to work with, completed repairs as requested

5.0
Verified Home Owner
Monument, on Jan 09, 2019

I like that we were called weekly & sent pictures as we live in PA. It was important that we see the progress.

5.0
Verified Home Owner
Monument, on Jan 09, 2019

The overall excitement of building a new home as well as watching the progress and choosing finishes.

4.4
Verified Home Owner
Monument, on Jan 08, 2019

The design center experience

4.3
Verified Home Owner
Monument, on Jan 08, 2019

The sales staff at Forest Lakes have been absolutely wonderful. Also, the superintendent Mike has also been fantastic.

4.5
Verified Home Owner
Monument, on Jan 03, 2019

Follow-up thru the 1st 60 days.

4.7
Verified Home Owner
Monument, on Dec 31, 2018

The customer service was poor.

1.6
Verified Home Owner
Monument, on Dec 28, 2018

They have been very personable, responsible, and honest in all of their dealings.

4.0
Verified Home Owner
Monument, on Dec 28, 2018

Not a thing, absolutely the worse warranty service/customer care service I have ever experienced. Warranty personnel were rude, unprofessional, were only concerned about guarding Custom Homes bottomline…profit to the companhy. Six months into the process and we still have unresolved issues (rooms still have paint tags on them to be touched up), still dealing with appliances that were damaged prior to closing, plus additional items of concern that have surfaced.

1.7
Verified Home Owner
Monument, on Dec 21, 2018

We have not finished moving in but have been pleased with the responses to every question we ask. Our inspection was very complete, with the help of the superintendent, all those spots were corrected. The sales team at the model goes out of their way to help us, we feel they have become good friends

5.0
Verified Home Owner
Monument, on Dec 19, 2018

They take care of problems that arise. Customer service after closing.

4.7
Verified Home Owner
Monument, on Dec 11, 2018

The follow-up we received to our concerns. Relatively quick responses.

5.0
Verified Home Owner
Monument, on Dec 08, 2018

The builder kept me updated on the status of the build and frequently sent photos.

4.7
Verified Home Owner
Monument, on Dec 07, 2018

the commitment to getting "punch-list " items repaired.

3.4
Verified Home Owner
Monument, on Dec 06, 2018

Most everything we have asked to be repaired has been done but it took multiple weeks in some cases. Other minor things which we have brought up have yet to be addressed. We have just sent in a new issue where our kitchen faucet is not functioning properly and have not received any feedback at this time.

2.9
Verified Home Owner
Monument, on Dec 05, 2018

Strong communication and follow through.

4.0
Verified Home Owner
Monument, on Nov 20, 2018

Everything pre-purchase was really good.

1.4
Verified Home Owner
Monument, on Nov 18, 2018

Everyone has been very polite and walked us through the building process in an easy-to-understand way. Afterward, they have (mostly) been prompt in fixing things that were wrong with the hose.

4.5
Verified Home Owner
Monument, on Oct 30, 2018

Our requests were few, but response was rapid when made.

4.6
Verified Home Owner
Monument, on Oct 29, 2018

Everyone was nice to work with.

4.1
Verified Home Owner
Monument, on Oct 27, 2018

I have a new home

2.8
Verified Home Owner
Monument, on Oct 26, 2018

The home was built by the date expected. We were able to customize certain interior design items.

3.7
Verified Home Owner
Monument, on Oct 13, 2018

I appreciate the customer service after the sale. I also felt that they listened during the walk-throughs.

4.3
Verified Home Owner
Monument, on Oct 10, 2018

Good Quality and good customer service

4.8
Verified Home Owner
Monument, on Sep 17, 2018

Responsive

4.9
Verified Home Owner
Monument, on Aug 06, 2018

That the builder met its commitments to me and my family

5.0
Verified Home Owner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In

Monument, on Sep 09, 2019

Classic Homes team made us feel welcome, easy to work with, zero pressure and truly helpful in every way. Karin and Kevin made sure everything was smooth and easy for our family. We loved all the pictures and updates each week. Class act!

5.0
Verified Home Owner
Monument, on Sep 08, 2019

The people. Everyone was friendly and had a great attitude. Seemed fairly well-organized.

3.7
Verified Home Owner
Monument, on Aug 26, 2019

Mike kept us informed of progress and plan. Addressed any concerns quickly. Mike, Karin and Craig were great to work with as was the design center service person

4.9
Verified Home Owner
Monument, on Aug 24, 2019

Kept well informed of progress in the building of the house.

5.0
Verified Home Owner
Monument, on Aug 24, 2019

The communication at each level of the process

5.0
Verified Home Owner
Monument, on Aug 03, 2019

Weekly calls and pictures

4.1
Verified Home Owner
Monument, on Jul 11, 2019

I appreciated the attentiveness of the builder in addressing the fine detail touch-up of items prior move in.

4.4
Verified Home Owner
Monument, on Jun 26, 2019

I liked how they were so welcoming and how they meet our needs. An awesome experience.

4.8
Verified Home Owner
Monument, on Jun 08, 2019

The quality of the house.

5.0
Verified Home Owner
Monument, on Apr 10, 2019

Prompt weekly updates from superintendent and sales team

2.3
Verified Home Owner
Monument, on Mar 10, 2019

Easy to work with as well as excellent communication throughout the entire process.

4.9
Verified Home Owner
Monument, on Mar 10, 2019

I’m extremely pleased with my house. I am very unhappy with the final grade which has forced me to have a huge financial outlay in order to landscape it to mitigate water in my my foundation. I’m talking about a massive retaining wall in the whole back yard and half of the side yard. The lot was flat when I purchased it, and the grade after the foundation was poured was also flat. So, how does it end up, at walk through, to be precipitously steep on the back corners and side edge all slanting in to the foundation. It will increase my landscape fee in excess of $18,000. That’s over the typical landscape estimate. I feel Classic should either mitigate the problem with dirt and regrade it, or put in a sump pump, or help pay for the retaining walls.

4.2
Verified Home Owner
Monument, on Mar 10, 2019

The attention to detail and emphasis placed on helping us throughout the process.

5.0
Verified Home Owner
Colorado Springs, on Mar 01, 2019

Good communication with updates on construction.

4.3
Verified Home Owner
Monument, on Feb 09, 2019

Personal attention each week with calls and photos. All of the sales staff and Mike, our super...super!

5.0
Verified Home Owner
Monument, on Jan 09, 2019

I like that we were called weekly & sent pictures as we live in PA. It was important that we see the progress.

5.0
Verified Home Owner
Monument, on Jan 09, 2019

The overall excitement of building a new home as well as watching the progress and choosing finishes.

4.4
Verified Home Owner
Monument, on Jan 08, 2019

The design center experience

4.3
Verified Home Owner
Monument, on Dec 21, 2018

We have not finished moving in but have been pleased with the responses to every question we ask. Our inspection was very complete, with the help of the superintendent, all those spots were corrected. The sales team at the model goes out of their way to help us, we feel they have become good friends

5.0
Verified Home Owner
Monument, on Dec 08, 2018

The builder kept me updated on the status of the build and frequently sent photos.

4.7
Verified Home Owner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In

Monument, on Aug 14, 2019

Friendly people to work with

3.9
Verified Home Owner
Monument, on Jul 23, 2019

The turnaround time from issue to resolution.

5.0
Verified Home Owner
Monument, on Jul 23, 2019

Very little. Classic did a good job replacing our defective concrete patio, but all other warranty related issues have been very poorly dealt with. As an example, my air conditioning unit was installed very poorly and incompetently - the unit was sliding off its mount at the side of the house. Classic refused to fix the problem and actually blamed me for not maintaining the grade. We had only lived in the house for a month, and that was in the winter!! I am being forced to fix the problem with my own funds via my landscaper - we had to add a retaining wall to the landscaping just to fix a problem caused by Classic Homes. I will say that I was very impressed with Classic Homes up-to the time that we closed. At that point everything changed, and not for the good for us. I have lost most of my respect for this company!!!

1.5
Verified Home Owner
Monument, on Jul 02, 2019

There were several items when we first moved in, and David Lobeck has been extremely helpful in resolving these issues. There are still a couple things that we fixed that I will mention later.

4.5
Verified Home Owner
Monument, on Jun 17, 2019

Very friendly representatives.

3.8
Verified Home Owner
Monument, on May 24, 2019

Everyone on their staff from sales to construction to warranty have been extremely professional and helpful!

5.0
Verified Home Owner
Monument, on May 15, 2019

The quick response and efficiency in making the repairs needed.

4.8
Verified Home Owner
Monument, on May 02, 2019

Too early to tell

4.7
Verified Home Owner
Monument, on Feb 27, 2019

Robert has been amazing. He has been a huge part in getting some of the major issues we have had addresses. He is always on time and communicates with us well. He is so polite and patient as we troubleshoot but is always an advocate for us with the different trades.

4.1
Verified Home Owner
Monument, on Feb 25, 2019

Responsiveness of tradesmen

4.2
Verified Home Owner
Monument, on Jan 18, 2019

friendly, responsive service

4.5
Verified Home Owner
Monument, on Jan 16, 2019

Easy to work with, completed repairs as requested

5.0
Verified Home Owner
Monument, on Dec 31, 2018

The customer service was poor.

1.6
Verified Home Owner
Monument, on Dec 28, 2018

Not a thing, absolutely the worse warranty service/customer care service I have ever experienced. Warranty personnel were rude, unprofessional, were only concerned about guarding Custom Homes bottomline…profit to the companhy. Six months into the process and we still have unresolved issues (rooms still have paint tags on them to be touched up), still dealing with appliances that were damaged prior to closing, plus additional items of concern that have surfaced.

1.7
Verified Home Owner
Monument, on Dec 11, 2018

The follow-up we received to our concerns. Relatively quick responses.

5.0
Verified Home Owner
Monument, on Dec 07, 2018

the commitment to getting "punch-list " items repaired.

3.4
Verified Home Owner
Monument, on Dec 06, 2018

Most everything we have asked to be repaired has been done but it took multiple weeks in some cases. Other minor things which we have brought up have yet to be addressed. We have just sent in a new issue where our kitchen faucet is not functioning properly and have not received any feedback at this time.

2.9
Verified Home Owner
Monument, on Dec 05, 2018

Strong communication and follow through.

4.0
Verified Home Owner
Monument, on Nov 20, 2018

Everything pre-purchase was really good.

1.4
Verified Home Owner
Monument, on Oct 10, 2018

Good Quality and good customer service

4.8
Verified Home Owner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In

Monument, on Jul 07, 2019

The sales team was phenomenal, Karin, Lisa and Craig. Great customer service, can’t say enough about them.

2.7
Verified Home Owner
Monument, on Jun 17, 2019

Quality and customer service response to repairs

4.5
Verified Home Owner
Monument, on May 27, 2019

Personal service on site. Staff is fantastic.

4.7
Verified Home Owner
Monument, on Apr 26, 2019

Good Comms

4.1
Verified Home Owner
Monument, on Feb 23, 2019

Very comfortable to communicate. Responded to all questions asked

4.1
Verified Home Owner
Monument, on Feb 16, 2019

communication

4.8
Verified Home Owner
Monument, on Feb 15, 2019

Customer interface, weekly status meetings, and regular inspections. Like the quality of the home

4.9
Verified Home Owner
Monument, on Feb 08, 2019

the support of the "local" staff

4.3
Verified Home Owner
Monument, on Jan 08, 2019

The sales staff at Forest Lakes have been absolutely wonderful. Also, the superintendent Mike has also been fantastic.

4.5
Verified Home Owner
Monument, on Jan 03, 2019

Follow-up thru the 1st 60 days.

4.7
Verified Home Owner
Monument, on Dec 28, 2018

They have been very personable, responsible, and honest in all of their dealings.

4.0
Verified Home Owner
Monument, on Dec 19, 2018

They take care of problems that arise. Customer service after closing.

4.7
Verified Home Owner
Monument, on Nov 18, 2018

Everyone has been very polite and walked us through the building process in an easy-to-understand way. Afterward, they have (mostly) been prompt in fixing things that were wrong with the hose.

4.5
Verified Home Owner
Monument, on Oct 30, 2018

Our requests were few, but response was rapid when made.

4.6
Verified Home Owner
Monument, on Oct 29, 2018

Everyone was nice to work with.

4.1
Verified Home Owner
Monument, on Oct 27, 2018

I have a new home

2.8
Verified Home Owner
Monument, on Oct 26, 2018

The home was built by the date expected. We were able to customize certain interior design items.

3.7
Verified Home Owner
Monument, on Oct 13, 2018

I appreciate the customer service after the sale. I also felt that they listened during the walk-throughs.

4.3
Verified Home Owner
Monument, on Sep 17, 2018

Responsive

4.9
Verified Home Owner
Monument, on Aug 06, 2018

That the builder met its commitments to me and my family

5.0
Verified Home Owner