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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Monument, on Jan 16, 2023
From the signing of the contact, through the building process and the closing we were kept up to date.
Monument, on Feb 13, 2023
The warranty service experience has been excellent. Robert has been flexible and attentive to all concerns. Roberts customer service has exceeded my expectations.
Monument, CO, on Mar 09, 2023
Items weren’t fixed prior to closing. Closing date was moved up substantially w/little notice.
Monument, on Oct 20, 2020
We had to point out deficiencies as we found them and we feel the builder should have fixed these without our intervention.
Monument, on Sep 11, 2022
Robert has been helpful resolving our warranty issues.
Monument, CO, on Jan 17, 2023
Very Professional and we were treated like a VIP throughout our build
Monument, CO, on Sep 23, 2022
I liked the communication during the process and quick responses if I had a concern or question. I wish that during the initial signing of the contract and reviewing over the structural additions there was more flexibility in adding or changing different things. Like adding a second master bedroom suite by removing a bedroom, or being able to add a balcony..etc.
Monument, CO, on Sep 09, 2022
Out back door was to be ground level. Paid extra for concrete. Steps are 48 inches off the ground. Terrible. No body cares. Sad. They just made excuses. Ryan never got back to me about answer. Sad.here is my phone number XXX-XXX-XXXX
Monument, on Jan 10, 2020
The only experience I enjoyed with Classic Homes was the sales team (Craig and Nancy) and Customer care Representatives (David Lobeck and Liz). My entire experience from build to closing was the worst experience I ever had. Dealing with the individuals during the build and closing was very stressful. I just wanted to express how disappointed I am with the overall workmanship and quality of the home. After moving in the home for a couple of weeks I had found more flaws in the home. Like I have been told, by the superintendent, I can’t expect it to be perfect...that certainly was the truth here. However, although I cannot expect perfection I believe there should be a reasonable to expectation that the workmanship is above par. Also, as I have been told, the work is well within a 1/8 margin or error, which is fine, except a 1/8 margin of error here and there and there and there becomes a house with a lot of errors, and that is less than acceptable. In terms of processes, I felt sales was probably my best experience, everyone was nice and understanding. After that, the level of interaction went down from there. I felt the individual who helped us at the design studio seemed disinterested. We were told ... oh they help keep you in budget... etc...that was definitely not the case, we weren’t even asked a budget. Our first visit was definitely a sticker shocker, so needless to say we had to remove a lot of items from the list, and that was a disappointment. Then it came to building. Foundation poured, a rebar was bent during the process, 1/8 margin of error. I had asked about it, was told it would not affect anything, I therefore am trusting in what I was told. Next came the subfloor, framing etc... subfloor in one of the bedroom was raised and uneven... again 1/8 margin of error. Still trusting in the process, now comes time for the initial walk through. This was were I was really disappointed in the overall interaction with the superintendent, not saying that in some aspects he tried to be accommodating, but again overall, in my interaction I felt like I was being brushed off and talked down to, to the point where I felt the need to hold back on my opinion for fear of ensuing argument. Almost 1/3 of the issues I saw and pointed out at the initial walk through seem to cause disagreement, which somewhat turned into a argument and me having to defend myself. What really caused the disagreement was the wet bar and stair pillars, although the wet bar is now corrected, this conversation along with another conversation at the final walk through over the stair pillar is what had compelled me to voice my opinion. At the final walk through I felt like the superintendent and I had a shouting match, he kept insinuating that there was nothing wrong with the stair pillar even though I kept telling him I felt there was there was. In terms of workmanship and quality. The tile work seems like a do-it your-selfer did it. Tiles are still uneven in some parts of the master shower, back splashes, and main level bathroom. The carpet installation is imperfect, I can see the seams especially in the master bedroom and hall. Furthermore, it appears that the roll of carpet we received had a defect showing some fray carpet fibers, and yet that roll was laid in our home. Rails on front patio and front porch where just unacceptable, they should not have been allowed to paint when it was too cold because that caused the paint to crackle, it was somewhat corrected, but there are still spots that were not, but I have learned to accept that it it not going to be perfect....as I have been told. The drywall is just riddled with what seemed like air pocket holes, not sure what caused that, but some have been corrected, but again I have learned to accept that it is not going to be perfect. The shelf in the pantry was chipped prior to closing I clearly remember tapping it, but that was not correct. Some of the cabinets have little scratches and one has a chipped corner. I unfortunately would have to give my overall experience, happiness, workmanship and product satisfaction of classic homes a 3-4. I wish I could have given Classic Homes a better grade from what I had previously heard, but I just did not enjoy my experience. At one point I really had buyers remorse because of my experience and didn't even want to live in the home.
Monument, CO, on Sep 09, 2022
Constant, clear, and transparent info throughout the process from sales, costs/contracting, construction reports, completion, and follow-up on warranty items.
Monument, on May 17, 2020
Malachi was very helpful and friendly. We like that he comes with those doing the warranty fixes.
Monument, on May 06, 2020
Folks are approachable and willing to communicate. It's been very helpful.
Monument, CO, on Apr 18, 2022
Craig is knowledgeable and pleasant but often somewhat aloof. Seems annoyed with requests or questions at times. Not always timely in replies. Design studio was mostly good experience other than taking so long to get in and get scheduled — which wasn’t consistent with expectations outlined in the contract with regard to timeline. The “NO CHANGES” policy was frustrating at times since I often had to make decisions without feeling fully informed. Project managers were generally helpful and reliable. Walkthroughs were conducted professionally and particularly at the end of the experience where done well and very helpful Major complaint is the company’s unwillingness to provide an estimated closing date so I could lock in an interest rate. By the time I got that date, I could have saved hundreds of dollars per months by locking in a rate at the 60, 75, or 90 day mark. No one seemed too concerned — and at one point I was told, “yeah, Classic is losing money on this house, too.” There was a constraint threat that any tiny violation of the contract would result in default and they would sell the property to someone else at the inflated rates.
Monument, CO, on Apr 10, 2022
The Classic staff was top notch. The building foremen were knowledgeable and did a good job of coordination of trades. I was not completely happy with the finish painting crew. There is paint everywhere! Had a carpet cleaner stop by and clean and that revealed more paint and stains on the floor and carpet.
Monument, on Oct 23, 2019
Kept us up to date during the entire process of building the house while we were 1600 miles away in Pennsylvania.....We were given weekly updates via conference calls and pictures.....Service after the sale has been outstanding! Robert Sandoval is great!
Monument, on Feb 13, 2020
The customer care is non-existent. The way they placed the gutter drain pipe on my home, one of the spouts runs under the front porch. Since it gets cold here, any water that doesn't drain out freezes underground. The water is pooling at the end of the drain pipe l, so it froze and caused the rest of the pipe to freeze. Now the run-off from the recent snows that is coming down the gutter is running out of the above ground joint to freeze on top of the porch making it too hazardous to use. I placed a service request and was told that they would not do anything because that is expected to happen, that I should just make sure the end of the pipe is exposed so the sun will melt it. I've been doing that. I was doing that before I contacted them. I still have a large patch of ice on my porch and it's growing larger. They should have never placed the drain pipe under my porch knowing that this would happen. I looked at other homes on the street and didn't see any others placed this way. They could have placed the drain to the right of the porch where it would be entirely above ground and would not create a safety hazard for my family the entire winter. We can not use the front entrance to my home because of how the construction team placed the gutter spout/drain pipe. I can only use the garage entrance. My grandmother has already fallen once and I have nearly fallen multiple times while clearing snow from the driveway and sidewalk. This was poorly designed and they refuse to do anything to rectify the situation. Absolutely disgusting
Monument, CO, on Apr 09, 2022
We received updates with pictures weekly. When we had questions they had the answers. Very professional staff from the sales office to the builders.
Monument, on Jul 07, 2019
The sales team was phenomenal, Karin, Lisa and Craig. Great customer service, can’t say enough about them.
Monument, on Oct 10, 2019
They have been quick to fix things that are not functioning appropriately.
Monument, CO, on Apr 08, 2020
Our sales office folks in Forest Lakes were really great to work with.
Monument, CO, on Apr 05, 2020
Your representatives are very customer focused and agile. Thanks to Karen, Craig and Mike
Monument, on Feb 23, 2019
Very comfortable to communicate. Responded to all questions asked
Monument, on Jul 23, 2019
Very little. Classic did a good job replacing our defective concrete patio, but all other warranty related issues have been very poorly dealt with. As an example, my air conditioning unit was installed very poorly and incompetently - the unit was sliding off its mount at the side of the house. Classic refused to fix the problem and actually blamed me for not maintaining the grade. We had only lived in the house for a month, and that was in the winter!! I am being forced to fix the problem with my own funds via my landscaper - we had to add a retaining wall to the landscaping just to fix a problem caused by Classic Homes. I will say that I was very impressed with Classic Homes up-to the time that we closed. At that point everything changed, and not for the good for us. I have lost most of my respect for this company!!!
Monument, CO, on Mar 11, 2020
I love my home and my community. Craig (my salesperson) is so easy and efficient. Kevin (my primary project manager) is amazing. He has strong communication skills and while I know we had delays that were not Classic's fault, he made them much easier. I know that he and Mike worked incredibly hard to get my home to close when promised.
Monument, on Feb 15, 2019
Customer interface, weekly status meetings, and regular inspections. Like the quality of the home
Monument, on May 24, 2019
Everyone on their staff from sales to construction to warranty have been extremely professional and helpful!
Monument, CO, on Feb 14, 2020
The updates throughout the process and continued support.
Monument, on May 15, 2019
The quick response and efficiency in making the repairs needed.
Monument, CO, on Jan 17, 2020
The quality of home and also our contractor was very accommodating .
Monument, on Jan 08, 2019
The sales staff at Forest Lakes have been absolutely wonderful. Also, the superintendent Mike has also been fantastic.
Monument, on Feb 27, 2019
Robert has been amazing. He has been a huge part in getting some of the major issues we have had addresses. He is always on time and communicates with us well. He is so polite and patient as we troubleshoot but is always an advocate for us with the different trades.
Monument, CO, on Jan 13, 2020
Classic responded to my concerns as the build was happening
Monument, on Nov 18, 2018
Everyone has been very polite and walked us through the building process in an easy-to-understand way. Afterward, they have (mostly) been prompt in fixing things that were wrong with the hose.
Monument, CO, on Nov 14, 2019
The process was explained to us clearly and everyone adhered to the projected timeline. We loved that there were very few “surprises” in this process.
Monument, on Dec 28, 2018
Not a thing, absolutely the worse warranty service/customer care service I have ever experienced. Warranty personnel were rude, unprofessional, were only concerned about guarding Custom Homes bottomline…profit to the companhy. Six months into the process and we still have unresolved issues (rooms still have paint tags on them to be touched up), still dealing with appliances that were damaged prior to closing, plus additional items of concern that have surfaced.
Monument, on Oct 13, 2018
I appreciate the customer service after the sale. I also felt that they listened during the walk-throughs.
Monument, on Dec 11, 2018
The follow-up we received to our concerns. Relatively quick responses.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Monument, CO, on Mar 09, 2023
Items weren’t fixed prior to closing. Closing date was moved up substantially w/little notice.
Monument, CO, on Jan 17, 2023
Very Professional and we were treated like a VIP throughout our build
Monument, CO, on Sep 23, 2022
I liked the communication during the process and quick responses if I had a concern or question. I wish that during the initial signing of the contract and reviewing over the structural additions there was more flexibility in adding or changing different things. Like adding a second master bedroom suite by removing a bedroom, or being able to add a balcony..etc.
Monument, CO, on Sep 09, 2022
Out back door was to be ground level. Paid extra for concrete. Steps are 48 inches off the ground. Terrible. No body cares. Sad. They just made excuses. Ryan never got back to me about answer. Sad.here is my phone number XXX-XXX-XXXX
Monument, CO, on Sep 09, 2022
Constant, clear, and transparent info throughout the process from sales, costs/contracting, construction reports, completion, and follow-up on warranty items.
Monument, CO, on Apr 18, 2022
Craig is knowledgeable and pleasant but often somewhat aloof. Seems annoyed with requests or questions at times. Not always timely in replies. Design studio was mostly good experience other than taking so long to get in and get scheduled — which wasn’t consistent with expectations outlined in the contract with regard to timeline. The “NO CHANGES” policy was frustrating at times since I often had to make decisions without feeling fully informed. Project managers were generally helpful and reliable. Walkthroughs were conducted professionally and particularly at the end of the experience where done well and very helpful Major complaint is the company’s unwillingness to provide an estimated closing date so I could lock in an interest rate. By the time I got that date, I could have saved hundreds of dollars per months by locking in a rate at the 60, 75, or 90 day mark. No one seemed too concerned — and at one point I was told, “yeah, Classic is losing money on this house, too.” There was a constraint threat that any tiny violation of the contract would result in default and they would sell the property to someone else at the inflated rates.
Monument, CO, on Apr 10, 2022
The Classic staff was top notch. The building foremen were knowledgeable and did a good job of coordination of trades. I was not completely happy with the finish painting crew. There is paint everywhere! Had a carpet cleaner stop by and clean and that revealed more paint and stains on the floor and carpet.
Monument, CO, on Apr 09, 2022
We received updates with pictures weekly. When we had questions they had the answers. Very professional staff from the sales office to the builders.
Monument, CO, on Apr 08, 2020
Our sales office folks in Forest Lakes were really great to work with.
Monument, CO, on Apr 05, 2020
Your representatives are very customer focused and agile. Thanks to Karen, Craig and Mike
Monument, CO, on Mar 11, 2020
I love my home and my community. Craig (my salesperson) is so easy and efficient. Kevin (my primary project manager) is amazing. He has strong communication skills and while I know we had delays that were not Classic's fault, he made them much easier. I know that he and Mike worked incredibly hard to get my home to close when promised.
Monument, CO, on Feb 14, 2020
The updates throughout the process and continued support.
Monument, CO, on Jan 17, 2020
The quality of home and also our contractor was very accommodating .
Monument, CO, on Jan 13, 2020
Classic responded to my concerns as the build was happening
Monument, CO, on Nov 14, 2019
The process was explained to us clearly and everyone adhered to the projected timeline. We loved that there were very few “surprises” in this process.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Monument, on Feb 13, 2023
The warranty service experience has been excellent. Robert has been flexible and attentive to all concerns. Roberts customer service has exceeded my expectations.
Monument, on Sep 11, 2022
Robert has been helpful resolving our warranty issues.
Monument, on May 17, 2020
Malachi was very helpful and friendly. We like that he comes with those doing the warranty fixes.
Monument, on May 06, 2020
Folks are approachable and willing to communicate. It's been very helpful.
Monument, on Feb 13, 2020
The customer care is non-existent. The way they placed the gutter drain pipe on my home, one of the spouts runs under the front porch. Since it gets cold here, any water that doesn't drain out freezes underground. The water is pooling at the end of the drain pipe l, so it froze and caused the rest of the pipe to freeze. Now the run-off from the recent snows that is coming down the gutter is running out of the above ground joint to freeze on top of the porch making it too hazardous to use. I placed a service request and was told that they would not do anything because that is expected to happen, that I should just make sure the end of the pipe is exposed so the sun will melt it. I've been doing that. I was doing that before I contacted them. I still have a large patch of ice on my porch and it's growing larger. They should have never placed the drain pipe under my porch knowing that this would happen. I looked at other homes on the street and didn't see any others placed this way. They could have placed the drain to the right of the porch where it would be entirely above ground and would not create a safety hazard for my family the entire winter. We can not use the front entrance to my home because of how the construction team placed the gutter spout/drain pipe. I can only use the garage entrance. My grandmother has already fallen once and I have nearly fallen multiple times while clearing snow from the driveway and sidewalk. This was poorly designed and they refuse to do anything to rectify the situation. Absolutely disgusting
Monument, on Oct 10, 2019
They have been quick to fix things that are not functioning appropriately.
Monument, on Jul 23, 2019
Very little. Classic did a good job replacing our defective concrete patio, but all other warranty related issues have been very poorly dealt with. As an example, my air conditioning unit was installed very poorly and incompetently - the unit was sliding off its mount at the side of the house. Classic refused to fix the problem and actually blamed me for not maintaining the grade. We had only lived in the house for a month, and that was in the winter!! I am being forced to fix the problem with my own funds via my landscaper - we had to add a retaining wall to the landscaping just to fix a problem caused by Classic Homes. I will say that I was very impressed with Classic Homes up-to the time that we closed. At that point everything changed, and not for the good for us. I have lost most of my respect for this company!!!
Monument, on May 24, 2019
Everyone on their staff from sales to construction to warranty have been extremely professional and helpful!
Monument, on May 15, 2019
The quick response and efficiency in making the repairs needed.
Monument, on Feb 27, 2019
Robert has been amazing. He has been a huge part in getting some of the major issues we have had addresses. He is always on time and communicates with us well. He is so polite and patient as we troubleshoot but is always an advocate for us with the different trades.
Monument, on Dec 28, 2018
Not a thing, absolutely the worse warranty service/customer care service I have ever experienced. Warranty personnel were rude, unprofessional, were only concerned about guarding Custom Homes bottomline…profit to the companhy. Six months into the process and we still have unresolved issues (rooms still have paint tags on them to be touched up), still dealing with appliances that were damaged prior to closing, plus additional items of concern that have surfaced.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Monument, on Jan 16, 2023
From the signing of the contact, through the building process and the closing we were kept up to date.
Monument, on Oct 20, 2020
We had to point out deficiencies as we found them and we feel the builder should have fixed these without our intervention.
Monument, on Jan 10, 2020
The only experience I enjoyed with Classic Homes was the sales team (Craig and Nancy) and Customer care Representatives (David Lobeck and Liz). My entire experience from build to closing was the worst experience I ever had. Dealing with the individuals during the build and closing was very stressful. I just wanted to express how disappointed I am with the overall workmanship and quality of the home. After moving in the home for a couple of weeks I had found more flaws in the home. Like I have been told, by the superintendent, I can’t expect it to be perfect...that certainly was the truth here. However, although I cannot expect perfection I believe there should be a reasonable to expectation that the workmanship is above par. Also, as I have been told, the work is well within a 1/8 margin or error, which is fine, except a 1/8 margin of error here and there and there and there becomes a house with a lot of errors, and that is less than acceptable. In terms of processes, I felt sales was probably my best experience, everyone was nice and understanding. After that, the level of interaction went down from there. I felt the individual who helped us at the design studio seemed disinterested. We were told ... oh they help keep you in budget... etc...that was definitely not the case, we weren’t even asked a budget. Our first visit was definitely a sticker shocker, so needless to say we had to remove a lot of items from the list, and that was a disappointment. Then it came to building. Foundation poured, a rebar was bent during the process, 1/8 margin of error. I had asked about it, was told it would not affect anything, I therefore am trusting in what I was told. Next came the subfloor, framing etc... subfloor in one of the bedroom was raised and uneven... again 1/8 margin of error. Still trusting in the process, now comes time for the initial walk through. This was were I was really disappointed in the overall interaction with the superintendent, not saying that in some aspects he tried to be accommodating, but again overall, in my interaction I felt like I was being brushed off and talked down to, to the point where I felt the need to hold back on my opinion for fear of ensuing argument. Almost 1/3 of the issues I saw and pointed out at the initial walk through seem to cause disagreement, which somewhat turned into a argument and me having to defend myself. What really caused the disagreement was the wet bar and stair pillars, although the wet bar is now corrected, this conversation along with another conversation at the final walk through over the stair pillar is what had compelled me to voice my opinion. At the final walk through I felt like the superintendent and I had a shouting match, he kept insinuating that there was nothing wrong with the stair pillar even though I kept telling him I felt there was there was. In terms of workmanship and quality. The tile work seems like a do-it your-selfer did it. Tiles are still uneven in some parts of the master shower, back splashes, and main level bathroom. The carpet installation is imperfect, I can see the seams especially in the master bedroom and hall. Furthermore, it appears that the roll of carpet we received had a defect showing some fray carpet fibers, and yet that roll was laid in our home. Rails on front patio and front porch where just unacceptable, they should not have been allowed to paint when it was too cold because that caused the paint to crackle, it was somewhat corrected, but there are still spots that were not, but I have learned to accept that it it not going to be perfect....as I have been told. The drywall is just riddled with what seemed like air pocket holes, not sure what caused that, but some have been corrected, but again I have learned to accept that it is not going to be perfect. The shelf in the pantry was chipped prior to closing I clearly remember tapping it, but that was not correct. Some of the cabinets have little scratches and one has a chipped corner. I unfortunately would have to give my overall experience, happiness, workmanship and product satisfaction of classic homes a 3-4. I wish I could have given Classic Homes a better grade from what I had previously heard, but I just did not enjoy my experience. At one point I really had buyers remorse because of my experience and didn't even want to live in the home.
Monument, on Oct 23, 2019
Kept us up to date during the entire process of building the house while we were 1600 miles away in Pennsylvania.....We were given weekly updates via conference calls and pictures.....Service after the sale has been outstanding! Robert Sandoval is great!
Monument, on Jul 07, 2019
The sales team was phenomenal, Karin, Lisa and Craig. Great customer service, can’t say enough about them.
Monument, on Feb 23, 2019
Very comfortable to communicate. Responded to all questions asked
Monument, on Feb 15, 2019
Customer interface, weekly status meetings, and regular inspections. Like the quality of the home
Monument, on Jan 08, 2019
The sales staff at Forest Lakes have been absolutely wonderful. Also, the superintendent Mike has also been fantastic.
Monument, on Nov 18, 2018
Everyone has been very polite and walked us through the building process in an easy-to-understand way. Afterward, they have (mostly) been prompt in fixing things that were wrong with the hose.