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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, on Apr 11, 2023
The warranty team tries to push back for the stuff that needs fixing. I had to take days off to get things done just to see contractors not showing up. For an electric switch replacement, I waited a couple of months. There are issues (gaps in the flooring, properly not done drywall, and scratched glass) that are still not done after living in the house for months.
Colorado Springs, CO, on Apr 15, 2023
The whole process with Classic was great, we honestly did not have any issue until water damage towards the end of our building process which was obviously out of any ones control we just wish there would have been a bit more communication when that happened as the damage occurred on a Friday and we came to the house on Sunday and were shocked to see mold and water damage. We understand things happen but the shock factor could have been minimal if we were notified Friday. We are now in our warranty process and so far that has been smooth going as well.
Colorado Springs, on May 26, 2023
We have had multiple major issues with our home. It feels like Classic cut corners and took advantage of the fact that we were a military family building from a distance and therefore couldn’t keep an eye on their work during the build.
Colorado Springs, CO, on Feb 10, 2023
The entire team of people are all willing to help with anything that was requested during the process. All with a smile.
Colorado Springs, CO, on Dec 09, 2022
From the beginning, some of where the house would be placed, on the lot, left a lot to be desired. I HAD to pay to move it back 6 feet, due to house and lot dimensions. Even moving it back 6 feet there is just enough room to have a care in the driveway and not be over the sidewalk. Had i understood how close it would be to the street, i would have tried to move it back 12-15 more feet. This would have also allowed me to put a sidewalk from the garage service door to the driveway. Also, we choose the lot due to the vacant/community lot between us and our neighbors. This also gave us a great view. So when the house was placed on the lot, that view is not seen because the garage is on that side. Again, this was dictated to us and we had no choice plus wasted money on a view we cannot see. Also, some of the trades presented problems by putting a bathtub in the wrong way and cutting a wall 2x4 so it would fit, which put part of the tub INSIDE the wall. If this kind of mistake was made, what other ones did they make we couldn't see?
Colorado Springs, on Mar 25, 2023
during the post-occupancy inspection, many items were brushed off as not in the code example lack of a flashing porch area wanted to postpone the loose subfloor until a 1yeare inspection. He was doubtful he could have. The badly damaged roofings repaired. The carpet at the top of the stairs is poorly finished he refused to consider repairing it. The tile around the fireplace is not properly cut to finish (gaps between the tile . Instead of installing a return vent in an upstairs bedroom a hole was cut above the door and a cane insert was installed allowing all noise from without and all conversations from within. The added bedroom has a huge soffit in the middle of the room (very poor design) which blocks the lights in the ceiling. The soffit is for a small bathroom vent.It took three attempts before one small piece of tile could be replaced adjacent to the hood in the kitchen. The dishwasher has never been attached to the cabinets and the correct screws are not to be found
Colorado Springs, on Mar 27, 2023
We were able to build a beautiful home from out of town in a real estate market we could not compete in.
Colorado Springs, CO, on Nov 05, 2022
We live in Louisiana. Our classic home is a vacation home they were able to keep in touch with us through the whole process was accommodating on our schedule to when we could get up there and answered every single question we had Mrs Kimberly was amazing!
Colorado Springs, on Feb 24, 2023
We ran into several avoidable problems through the construction process. Some of the quality of workmanship is not as good as it could have been, and there are a few issues I am concerned will become bigger problems long term. The design process was fun, the sales team did a great job of keeping us in the loop, and we love the floor plan of our home.
Colorado Springs, on Dec 15, 2021
Classic has responded to all of my inquiries and concerns. I think the floor installation was done incorrectly even though they have fixed a few issues, but overall, it was either rushed or something. Grout in the shower, thought most builders had gone away from grout, so hard to clean. Appliances are pretty low end - center burner on stove doesn't work and cannot be used as it leaks gas around it. Dishwasher doesn't clean unless you rinse all dishes first. Love the water heater though and furnace works great. My front door paint is bubbling up.
Colorado Springs, CO, on Nov 01, 2022
Everything was Top Notch!!! Everyone was great, super friendly and always eager to help with whatever we needed
Colorado Springs, on Nov 11, 2022
Responsive and has committed to fix all of our valid issues.. Classic Warranty personnel have been great. My concerns are More with initial quality and trades that come to fix issues ..
Colorado Springs, on Dec 12, 2021
Classic kept us up to date on the build status of our home. Sent pictures of status, addressed any concerns we had and followed up after move-in.
Colorado Springs, CO, on Oct 15, 2022
Extremely satisfied, everything went better than anticipated from start to finish. In over 10 months I only had one miscommunication the anyone on the team and it was quickly resolved.
Colorado Springs, on Nov 07, 2022
What little problems we have had were fixed quickly. I'm very pleased.
Colorado Springs, on Nov 20, 2021
Ive been told several times that they wont fix the plaster holes that air bubbles caused due to poor craftsmanship. I have a few walls that are off square buy visible amounts. there are holes that i can see light through in the garage (from inside to outside) My kitchen window condensates between the panels. I requested a sink hole be repaired... i had to backfill it myself and repair my landscaping after the laborer came out and made a mess of the place. i had to fight tooth and nail to get them to fix cosmetic drywall crack in the living room BEFORE I CLOSED ON THE PROPERTY. My hardware in the bathrooms isnt mounted correctly so they are all twisted and not secure. the toilet paper holders drop the toilet paper on the ground regularly. i have a toilet that causes negative pressure while flushing and occasionally "burps" sewage air into the master suite. (was told this is normal and they couldnt fix it) Had the original "warranty" guy get belligerent in my house to the point of forcing him to leave. (the current one is absolutely amazing and professional) the light fixtures on the front of garage were cut so large theres a 1/2 of caulking to cover it up. The tile in the master suite is 2 different colors and was told that its normal.... the tile in master suite is also off square by about 3/4 inch over 6 feet. was also told this is normal. the glass installed in the wall of master shower is mounted crooked and was not caulked causing slight water damage before it was caught. the sink in basement takes roughly 7 minutes to have warm water. this is a brief synapsis of the issues ive had since purchasing a 400k+ dollar house. not to mention being told that my expectations are too high when I was questioning why there is paint on my hardwood floor. Or pen marks on my wall from where they tried to mount the bathroom hardware.
Colorado Springs, CO, on Oct 15, 2022
I loved the weekly phone calls keeping us updated on the current status of our home.
Colorado Springs, on Oct 28, 2022
We got a lot of pushback when we found sink holes in various places around the foundation. Classic tried to blame the landscaper but eventually filled them a couple months later but we had to keep inquiring on the timeline. Our tree is still leaning but I doubt I’ll be able to get any further fixes on this issue due to the amount of initial pushback.
Colorado Springs, on Jul 04, 2021
Excellent staff, excellent choices. Love our home.
Colorado Springs, on Sep 07, 2022
The warranty service coordinator pushed back on just about every point on a minimal list provided to him. Then it took months for him to return. After returning, most listed issues were left unfinished, and he has yet to return since, which was more than a month ago. Contacting him directly has yielded zero results
Colorado Springs, CO, on Sep 15, 2022
From the first contact with Sale team (Kimberly Liu), till move-in, Classic gave me an awesome experience. The team is so helpful, kind, soft spoken and knowledgeable, that we never had to struggle for anything in the journey. We are really happy by choosing Classic Homes.
Colorado Springs, on Jun 21, 2021
Liked the whole experience from the people to the quality of the house
Colorado Springs, on Jun 22, 2022
James has been amazing. He has really worked to help make things right. He definitely makes Classic look good. We really appreciate him. I do appreciate that Classic has tried to make most things right with the very large exception of the under cabinet kitchen lighting.
Colorado Springs, CO, on Aug 11, 2022
Loved the communication and follow up from all staff, the entire design center, the organization of the entire process and walk through process and just meeting and exceeding expectations throughout process!
Colorado Springs, on May 31, 2021
I sent a question about my roof in the form of a service request and never received a response. That was disappointing.
Colorado Springs, on Jun 04, 2022
We appreciated the quick response by the warranty team.
Colorado Springs, on Apr 03, 2021
There's a lot of corners being cut in quality. When those have been addressed to the warranty team, they minimalize it or say that's not a big deal. I think it's a big deal. I spent a lot of money on this house and when there's things falling off or separating, that should be a big deal. The things that have been "fixed" almost made it worse. Kimberly in sales and Chris as a foreman are amazing but everyone else and everything else has been pretty subpar.
Colorado Springs, on Mar 07, 2022
I worked with a gentleman named Zach. He struggled to meet his commitments to us. In fact we still have two outstanding items that are still not completed that were promised to be completed weeks ago. We are working with Malachi now but he said yesterday it is still being reviewed by Managers. We are ready for this to be completed. We are grateful however that we have seen progress over the long haul but the length of time to complete has been excessive.
Colorado Springs, CO, on Jul 10, 2022
All the sales people and Chris and Trent
Colorado Springs, on Mar 02, 2022
some of the delays have been difficult, but understandable.
Colorado Springs, on Nov 03, 2020
I like the overall quality of construction and the customer service provided throughout the process. There are specific design elements that I would recommend to have revisited.
Colorado Springs, on Feb 11, 2022
Yes, great warranty, great team and very easy.
Colorado Springs, CO, on Jun 19, 2022
They made it easy to build a house from out of state and kept us informed throughout the process.
Colorado Springs, on Jul 15, 2020
When we identified some issues, Classic Homes was quick to respond to and resolve the issues.
Colorado Springs, on Jan 21, 2022
I appreciate Classic repairing/fixing all the items/things we found wrong after we moved in.
Colorado Springs, CO, on Jun 16, 2022
It was a little slow but that is expected in the current climate so that’s just what it is .. The big leak a few weeks before closing was a big concern and the quality concern is 99.9% to do with door hanging .. The process itself was excellent and we worked with some great people who were very supportive all the way..
Colorado Springs, on Jul 14, 2020
Overall it seems like most of the people that I have been in contact with care about how their customers feel - I just wish it was everyone.
Colorado Springs, on Jan 06, 2022
Good solid, personable service from Stan and the tradesmen that came in to address issues. Only disappointment I have is with the finish work and concrete, that has necessitated warranty follow up work.
Colorado Springs, CO, on May 24, 2022
Our experience overall was outstanding. Your staff has been amazing from Josh Woolery our salesman, to Kimberly keeping us updated weekly as we were in Florida during the build, to Trent and Chris our construction managers who also kept us well informed about delays and issues. Just a few things that we didn’t like were #1 our realtor who we love only received a 2% commission and only on the base price which we didn’t think was fair to her and her team, 2 we paid for a gas line that we were led to believe would work for a fire pit in the backyard which it is not big enough to do so. I wish that was communicated better, 3 our tile work in the showers isn’t the best but hopefully that will be fixed via our warranty appointment, 4 we have been having GFI outlets popping in our storage room. Jack promptly got the electricians out, but we are still having some issues. Like I said overall we are extremely happy with the overall product and services. Just looking for to everything working properly and looking amazing. Thank you, Erica and Daryl Page
Colorado Springs, on Jun 22, 2020
The purchasing process was very good. From the first encounter with a Sales Rep at a model, through design & build, all went smoothly & Classic maintained good communication.
Colorado Springs, on Dec 23, 2021
I really enjoyed the customer care. Shocked at the supply chain issues impeding finishing my house.
Colorado Springs, CO, on May 16, 2022
There were many mistakes made along the way, some were corrected, some were not correctable. Most of them could have been avoided with a little more attention to detail. We are mostly happy with how are home turned out though and the people we worked with through the whole process were very nice.
Colorado Springs, on Apr 12, 2020
Jennifer and Kimberly in the Wolf Ranch Model home! By far, they are the crown jewel of Classic. They made us feel like family and are still to this day just as happy to see us one year later.
Colorado Springs, on Nov 16, 2021
Quality of work and products are not satisfactory
Colorado Springs, CO, on May 08, 2022
Projection of closing times, multiple non functioning items on move in. Plumbing concerns (all were fixed).
Colorado Springs, on Mar 27, 2020
I like that I received a weekly update during the building process and pictures to show the progress
Colorado Springs, on Oct 06, 2021
Wonderful communication, professionalism and friendly!
Colorado Springs, CO, on Mar 10, 2022
Classic's Wolf Ranch home office team was pretty awesome, friendly and responsive. However, many of the trades quality control is pretty questionable for a home costing over $850K! Many items had to be addressed, re-addressed, and fixed, touched up repeatedly. One would think one and done would be the preferred operating state vs 'see what the homeowners find, report' and then worry about it attitude.
Colorado Springs, on Mar 23, 2020
The whole experience was good. The follow-up and completion was excellent.
Colorado Springs, on Sep 27, 2021
Chase was my customer service agent. He was very consistent with scheduling and following up with what needed to be addressed.
Colorado Springs, CO, on Jan 22, 2022
I was not impressed with the excuses that were made why the home took so long to be built. Already my floor is squeaky in many spots. The superintendents did not seem to grasp their position.
Colorado Springs, on Sep 10, 2021
Liked: Kyle is responsive and Fred does quality work. Disliked: we still do not have the dishwasher we payed for.
Colorado Springs, CO, on Dec 16, 2021
I liked how classic didn’t raise the price after the inflation of lumber prices. The price that we signed on the contract is the price we paid at closing. I love the honest business and the transparency. Even with COVID delays our house finished in a timely manner. I appreciate the wolf ranch sales staff; Jennifer, Kimberly and Josh were awesome. Super responsive and helpful. Not much to dislike. Rob and Trent were awesome too. They provided me weekly updates. The sales team sent me weekly pictures.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, CO, on Apr 15, 2023
The whole process with Classic was great, we honestly did not have any issue until water damage towards the end of our building process which was obviously out of any ones control we just wish there would have been a bit more communication when that happened as the damage occurred on a Friday and we came to the house on Sunday and were shocked to see mold and water damage. We understand things happen but the shock factor could have been minimal if we were notified Friday. We are now in our warranty process and so far that has been smooth going as well.
Colorado Springs, CO, on Feb 10, 2023
The entire team of people are all willing to help with anything that was requested during the process. All with a smile.
Colorado Springs, CO, on Dec 09, 2022
From the beginning, some of where the house would be placed, on the lot, left a lot to be desired. I HAD to pay to move it back 6 feet, due to house and lot dimensions. Even moving it back 6 feet there is just enough room to have a care in the driveway and not be over the sidewalk. Had i understood how close it would be to the street, i would have tried to move it back 12-15 more feet. This would have also allowed me to put a sidewalk from the garage service door to the driveway. Also, we choose the lot due to the vacant/community lot between us and our neighbors. This also gave us a great view. So when the house was placed on the lot, that view is not seen because the garage is on that side. Again, this was dictated to us and we had no choice plus wasted money on a view we cannot see. Also, some of the trades presented problems by putting a bathtub in the wrong way and cutting a wall 2x4 so it would fit, which put part of the tub INSIDE the wall. If this kind of mistake was made, what other ones did they make we couldn't see?
Colorado Springs, CO, on Nov 05, 2022
We live in Louisiana. Our classic home is a vacation home they were able to keep in touch with us through the whole process was accommodating on our schedule to when we could get up there and answered every single question we had Mrs Kimberly was amazing!
Colorado Springs, CO, on Nov 01, 2022
Everything was Top Notch!!! Everyone was great, super friendly and always eager to help with whatever we needed
Colorado Springs, CO, on Oct 15, 2022
Extremely satisfied, everything went better than anticipated from start to finish. In over 10 months I only had one miscommunication the anyone on the team and it was quickly resolved.
Colorado Springs, CO, on Oct 15, 2022
I loved the weekly phone calls keeping us updated on the current status of our home.
Colorado Springs, CO, on Sep 15, 2022
From the first contact with Sale team (Kimberly Liu), till move-in, Classic gave me an awesome experience. The team is so helpful, kind, soft spoken and knowledgeable, that we never had to struggle for anything in the journey. We are really happy by choosing Classic Homes.
Colorado Springs, CO, on Aug 11, 2022
Loved the communication and follow up from all staff, the entire design center, the organization of the entire process and walk through process and just meeting and exceeding expectations throughout process!
Colorado Springs, CO, on Jul 10, 2022
All the sales people and Chris and Trent
Colorado Springs, CO, on Jun 19, 2022
They made it easy to build a house from out of state and kept us informed throughout the process.
Colorado Springs, CO, on Jun 16, 2022
It was a little slow but that is expected in the current climate so that’s just what it is .. The big leak a few weeks before closing was a big concern and the quality concern is 99.9% to do with door hanging .. The process itself was excellent and we worked with some great people who were very supportive all the way..
Colorado Springs, CO, on May 24, 2022
Our experience overall was outstanding. Your staff has been amazing from Josh Woolery our salesman, to Kimberly keeping us updated weekly as we were in Florida during the build, to Trent and Chris our construction managers who also kept us well informed about delays and issues. Just a few things that we didn’t like were #1 our realtor who we love only received a 2% commission and only on the base price which we didn’t think was fair to her and her team, 2 we paid for a gas line that we were led to believe would work for a fire pit in the backyard which it is not big enough to do so. I wish that was communicated better, 3 our tile work in the showers isn’t the best but hopefully that will be fixed via our warranty appointment, 4 we have been having GFI outlets popping in our storage room. Jack promptly got the electricians out, but we are still having some issues. Like I said overall we are extremely happy with the overall product and services. Just looking for to everything working properly and looking amazing. Thank you, Erica and Daryl Page
Colorado Springs, CO, on May 16, 2022
There were many mistakes made along the way, some were corrected, some were not correctable. Most of them could have been avoided with a little more attention to detail. We are mostly happy with how are home turned out though and the people we worked with through the whole process were very nice.
Colorado Springs, CO, on May 08, 2022
Projection of closing times, multiple non functioning items on move in. Plumbing concerns (all were fixed).
Colorado Springs, CO, on Mar 10, 2022
Classic's Wolf Ranch home office team was pretty awesome, friendly and responsive. However, many of the trades quality control is pretty questionable for a home costing over $850K! Many items had to be addressed, re-addressed, and fixed, touched up repeatedly. One would think one and done would be the preferred operating state vs 'see what the homeowners find, report' and then worry about it attitude.
Colorado Springs, CO, on Jan 22, 2022
I was not impressed with the excuses that were made why the home took so long to be built. Already my floor is squeaky in many spots. The superintendents did not seem to grasp their position.
Colorado Springs, CO, on Dec 16, 2021
I liked how classic didn’t raise the price after the inflation of lumber prices. The price that we signed on the contract is the price we paid at closing. I love the honest business and the transparency. Even with COVID delays our house finished in a timely manner. I appreciate the wolf ranch sales staff; Jennifer, Kimberly and Josh were awesome. Super responsive and helpful. Not much to dislike. Rob and Trent were awesome too. They provided me weekly updates. The sales team sent me weekly pictures.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, on Apr 11, 2023
The warranty team tries to push back for the stuff that needs fixing. I had to take days off to get things done just to see contractors not showing up. For an electric switch replacement, I waited a couple of months. There are issues (gaps in the flooring, properly not done drywall, and scratched glass) that are still not done after living in the house for months.
Colorado Springs, on Mar 25, 2023
during the post-occupancy inspection, many items were brushed off as not in the code example lack of a flashing porch area wanted to postpone the loose subfloor until a 1yeare inspection. He was doubtful he could have. The badly damaged roofings repaired. The carpet at the top of the stairs is poorly finished he refused to consider repairing it. The tile around the fireplace is not properly cut to finish (gaps between the tile . Instead of installing a return vent in an upstairs bedroom a hole was cut above the door and a cane insert was installed allowing all noise from without and all conversations from within. The added bedroom has a huge soffit in the middle of the room (very poor design) which blocks the lights in the ceiling. The soffit is for a small bathroom vent.It took three attempts before one small piece of tile could be replaced adjacent to the hood in the kitchen. The dishwasher has never been attached to the cabinets and the correct screws are not to be found
Colorado Springs, on Nov 11, 2022
Responsive and has committed to fix all of our valid issues.. Classic Warranty personnel have been great. My concerns are More with initial quality and trades that come to fix issues ..
Colorado Springs, on Nov 07, 2022
What little problems we have had were fixed quickly. I'm very pleased.
Colorado Springs, on Oct 28, 2022
We got a lot of pushback when we found sink holes in various places around the foundation. Classic tried to blame the landscaper but eventually filled them a couple months later but we had to keep inquiring on the timeline. Our tree is still leaning but I doubt I’ll be able to get any further fixes on this issue due to the amount of initial pushback.
Colorado Springs, on Sep 07, 2022
The warranty service coordinator pushed back on just about every point on a minimal list provided to him. Then it took months for him to return. After returning, most listed issues were left unfinished, and he has yet to return since, which was more than a month ago. Contacting him directly has yielded zero results
Colorado Springs, on Jun 22, 2022
James has been amazing. He has really worked to help make things right. He definitely makes Classic look good. We really appreciate him. I do appreciate that Classic has tried to make most things right with the very large exception of the under cabinet kitchen lighting.
Colorado Springs, on Jun 04, 2022
We appreciated the quick response by the warranty team.
Colorado Springs, on Mar 07, 2022
I worked with a gentleman named Zach. He struggled to meet his commitments to us. In fact we still have two outstanding items that are still not completed that were promised to be completed weeks ago. We are working with Malachi now but he said yesterday it is still being reviewed by Managers. We are ready for this to be completed. We are grateful however that we have seen progress over the long haul but the length of time to complete has been excessive.
Colorado Springs, on Mar 02, 2022
some of the delays have been difficult, but understandable.
Colorado Springs, on Feb 11, 2022
Yes, great warranty, great team and very easy.
Colorado Springs, on Jan 21, 2022
I appreciate Classic repairing/fixing all the items/things we found wrong after we moved in.
Colorado Springs, on Jan 06, 2022
Good solid, personable service from Stan and the tradesmen that came in to address issues. Only disappointment I have is with the finish work and concrete, that has necessitated warranty follow up work.
Colorado Springs, on Dec 23, 2021
I really enjoyed the customer care. Shocked at the supply chain issues impeding finishing my house.
Colorado Springs, on Nov 16, 2021
Quality of work and products are not satisfactory
Colorado Springs, on Oct 06, 2021
Wonderful communication, professionalism and friendly!
Colorado Springs, on Sep 27, 2021
Chase was my customer service agent. He was very consistent with scheduling and following up with what needed to be addressed.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, on May 26, 2023
We have had multiple major issues with our home. It feels like Classic cut corners and took advantage of the fact that we were a military family building from a distance and therefore couldn’t keep an eye on their work during the build.
Colorado Springs, on Mar 27, 2023
We were able to build a beautiful home from out of town in a real estate market we could not compete in.
Colorado Springs, on Feb 24, 2023
We ran into several avoidable problems through the construction process. Some of the quality of workmanship is not as good as it could have been, and there are a few issues I am concerned will become bigger problems long term. The design process was fun, the sales team did a great job of keeping us in the loop, and we love the floor plan of our home.
Colorado Springs, on Dec 15, 2021
Classic has responded to all of my inquiries and concerns. I think the floor installation was done incorrectly even though they have fixed a few issues, but overall, it was either rushed or something. Grout in the shower, thought most builders had gone away from grout, so hard to clean. Appliances are pretty low end - center burner on stove doesn't work and cannot be used as it leaks gas around it. Dishwasher doesn't clean unless you rinse all dishes first. Love the water heater though and furnace works great. My front door paint is bubbling up.
Colorado Springs, on Dec 12, 2021
Classic kept us up to date on the build status of our home. Sent pictures of status, addressed any concerns we had and followed up after move-in.
Colorado Springs, on Nov 20, 2021
Ive been told several times that they wont fix the plaster holes that air bubbles caused due to poor craftsmanship. I have a few walls that are off square buy visible amounts. there are holes that i can see light through in the garage (from inside to outside) My kitchen window condensates between the panels. I requested a sink hole be repaired... i had to backfill it myself and repair my landscaping after the laborer came out and made a mess of the place. i had to fight tooth and nail to get them to fix cosmetic drywall crack in the living room BEFORE I CLOSED ON THE PROPERTY. My hardware in the bathrooms isnt mounted correctly so they are all twisted and not secure. the toilet paper holders drop the toilet paper on the ground regularly. i have a toilet that causes negative pressure while flushing and occasionally "burps" sewage air into the master suite. (was told this is normal and they couldnt fix it) Had the original "warranty" guy get belligerent in my house to the point of forcing him to leave. (the current one is absolutely amazing and professional) the light fixtures on the front of garage were cut so large theres a 1/2 of caulking to cover it up. The tile in the master suite is 2 different colors and was told that its normal.... the tile in master suite is also off square by about 3/4 inch over 6 feet. was also told this is normal. the glass installed in the wall of master shower is mounted crooked and was not caulked causing slight water damage before it was caught. the sink in basement takes roughly 7 minutes to have warm water. this is a brief synapsis of the issues ive had since purchasing a 400k+ dollar house. not to mention being told that my expectations are too high when I was questioning why there is paint on my hardwood floor. Or pen marks on my wall from where they tried to mount the bathroom hardware.
Colorado Springs, on Jul 04, 2021
Excellent staff, excellent choices. Love our home.
Colorado Springs, on Jun 21, 2021
Liked the whole experience from the people to the quality of the house
Colorado Springs, on May 31, 2021
I sent a question about my roof in the form of a service request and never received a response. That was disappointing.
Colorado Springs, on Apr 03, 2021
There's a lot of corners being cut in quality. When those have been addressed to the warranty team, they minimalize it or say that's not a big deal. I think it's a big deal. I spent a lot of money on this house and when there's things falling off or separating, that should be a big deal. The things that have been "fixed" almost made it worse. Kimberly in sales and Chris as a foreman are amazing but everyone else and everything else has been pretty subpar.
Colorado Springs, on Nov 03, 2020
I like the overall quality of construction and the customer service provided throughout the process. There are specific design elements that I would recommend to have revisited.
Colorado Springs, on Jul 15, 2020
When we identified some issues, Classic Homes was quick to respond to and resolve the issues.
Colorado Springs, on Jul 14, 2020
Overall it seems like most of the people that I have been in contact with care about how their customers feel - I just wish it was everyone.
Colorado Springs, on Jun 22, 2020
The purchasing process was very good. From the first encounter with a Sales Rep at a model, through design & build, all went smoothly & Classic maintained good communication.
Colorado Springs, on Apr 12, 2020
Jennifer and Kimberly in the Wolf Ranch Model home! By far, they are the crown jewel of Classic. They made us feel like family and are still to this day just as happy to see us one year later.
Colorado Springs, on Mar 27, 2020
I like that I received a weekly update during the building process and pictures to show the progress
Colorado Springs, on Mar 23, 2020
The whole experience was good. The follow-up and completion was excellent.