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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, CO, on Oct 21, 2024
Claudia and I really liked dealing with our sales agent, Jennifer Carlson and the whole sales team; Kimberly, Jessica and the other sales people I met while searching for a home at your other Classic Homes locations.
Colorado Springs, on Nov 20, 2024
I like how helpful the classic home personal are. They are so knowledgeable and willing to share their expertise. I felt like "they have our back".
Colorado Springs, on Dec 24, 2024
Many items have been addressed well. However, the tile tradesmen that have come in have been very messy and I’ve had to spend a great deal of time cleaning up their mess. The front entry window is scratched. I noted this for replacement the first week I moved in. When this was brought to warranty’s attention I was told my dogs did this. My dogs did not move into the house for the first six-eight weeks of ownership. When I explained this, I was told that all windows had to be addressed before closing, yet in my final walkthrough I was told that if we missed something during walk through it could be addressed afterwards. This is a great concern.
Colorado Springs, CO, on Sep 14, 2024
Home should have had a professional cleaning prior to new owners moving in.
Colorado Springs, on Oct 31, 2024
Kimberly and Jennifer from the Sales office have been incredible the entire way through! They also helped with any communication assistance we needed with Warranty and follow up items. They truly have been great and our daughters love seeing them, such a great asset to Classic Homes Team!
Colorado Springs, on Nov 24, 2024
Our super, David, did an excellent job getting his items finished and handling his punchlist. Kent on the other hand for warranty was routinely disorganized, telling us trades were scheduled for specific days and being ahead or behind one day, or having trades show up with no warning at all (fortunately on the occasions we know of we were home). On the latest group of submissions for warranty the soonest he could get out was a month and a half--which having worked in homebuilding before we appreciate being busy, however that far out just to see some of the issues is a stretch. We would recommend looking into Kent's time management and organization.
Colorado Springs, CO, on Sep 12, 2024
The whole process was seamless - the construction manager was communicative and the sales team was always there to answer our questions. I've heard your staff say "there is no perfect home"....but I think you came exceptionally close with this one!
Colorado Springs, on Sep 26, 2024
Wonderful people from the start till my home was built
Colorado Springs, on Nov 18, 2024
The warranty experience has been great, my biggest complaint is the number of times we have had to use it in the first 6 months of completing the house on things that were not able to be seen during the final walkthrough.
Colorado Springs, on Aug 14, 2024
Kimberly Liu was a fantastic sales rep and continuously supported us from day one. Trent and David were fabulous project managers and immediately stepped up to address any concerns that we had during the build process. Their assistance, talent, and professionalism was crucial to the quality home that we currently have. Robert S. (Warranty) has also done a superb job from the day we started utilizing his talents. Our home is gorgeous and we are very happy, particularly thanks to these individuals.
Colorado Springs, CO, on Aug 20, 2024
There were some communication breakdowns that caused for time consuming efforts on our part to find the information. There were also some individuals who were available to work through concerns. Overall, the experience was probably par for purchasing a home.
Colorado Springs, on Nov 08, 2024
Everything from sales to support has been disappointing. Sales advised in writing that the home built in front of mine was a ranch with a 2 car garage - in fact it's a ranch with a 3 car garage. From basic drain issues in the window wells which were never proper installed to duct work in the dry walls which makes popping noises - this home is a disappointment only to find out nothing is covered under what I was told very directly was a bumper to bumper warranty for the first year. Basic structural issues should not be happening in a new Classic home - This useless survey won't even matter I imagine as well.
Colorado Springs, CO, on Aug 15, 2024
From start to finish every interaction was professional and friendly
Colorado Springs, on Oct 02, 2024
They have shown commitment to investigate and fix our issues. I am satisfied with this process so far - thankfully there have not been any expensive or challenging warranty claims yet, and we hope there never will be. I dislike that the wait times for appointments are a little long, but once the appointment arrives, Jeff has been great.
Colorado Springs, CO, on Aug 15, 2024
The Classic sales team was fantastic. Loved receiving the weekly updates and pictures. The quality of the home is also top tier. The follow up to complete those unfinished item at closing has been a bit slow, but we’ll see if things pick up after yesterday’s one-month maintenance walk through with Ricky. My only complaint with Classic is the lack of landscaping being included in the price. I have built four houses in the past, with Lennar, Morrison and others and this is the first one that did not include landscaping.
Colorado Springs, on Sep 27, 2024
Kent has responded quickly to everything we have needed help with. There haven’t been any dumb questions and he has gotten the people out who have needed to help.
Colorado Springs, on Oct 26, 2023
Customer service after the close of home needs improvement
Colorado Springs, CO, on Jun 15, 2024
We would have benefited from knowing what the upgrade options were up front so that we could look at our options collectively and prioritize.
Colorado Springs, on Jul 26, 2024
There are items we have been put in that have never been addressed. The problems with HOMERUN and the alarm system installed. The driveway was suppose to be replaced for part that had spalding that have never been done. No communication on these issues.
Colorado Springs, on Oct 16, 2023
quality of material is not up to the mark. Warranty part really XXXXX s so be careful guys at the time of closing. You have to look closely at the closing day and have them to note that what work supposed to fix even though they say you have one month to find out the missing work which they supposed to fix before closing.
Colorado Springs, CO, on Jun 06, 2024
Jen and Kimberly were attentive throughout the process, Ashleigh in the design center was incredibly helpful in guiding us through the design process and we are happy with all of the decisions she helped us with, and David was great going over our new home's features and helping us with the final walkthoughs and fixing our concerns
Colorado Springs, on Jun 18, 2024
Excellent follow through and helpful advice from this service
Colorado Springs, on Jun 19, 2023
Timely updates, awesome sales team and fulfilling the commitments made.
Colorado Springs, CO, on Feb 17, 2024
The teamwork was exceptional. I knew the Classic Team was working for Classic Homes but I felt like the team was also working for me. Very satisfying experience.
Colorado Springs, on May 04, 2024
They have been very professional and courteous
Colorado Springs, on May 26, 2023
We have had multiple major issues with our home. It feels like Classic cut corners and took advantage of the fact that we were a military family building from a distance and therefore couldn’t keep an eye on their work during the build.
Colorado Springs, CO, on Jan 05, 2024
Overall experience was great, from the front office with wonderful staff/personnel that make you feel important and part of the Classic family all the way to the superintendents.
Colorado Springs, on Mar 08, 2024
Although we still have some outstanding issues, the Warranty/Customer care representative has been very diligent working through those issues. He has been very attentive, and has great communication.
Colorado Springs, CO, on Aug 26, 2023
Customer service, Kim and her team were the best.. Also incentives that the home builders had was first class.
Colorado Springs, on Dec 20, 2023
Still working on the service. I have an appointment for next year.
Colorado Springs, on Mar 27, 2023
We were able to build a beautiful home from out of town in a real estate market we could not compete in.
Colorado Springs, on Aug 13, 2023
Our warranty customer service experience has been all over the place. The first experience was scheduling the first appointment for work to be done making sure we were home and available to find that none of the contractors were ever contacted which resulted in us rescheduling. Due to all of the rain our home settled more than it should which we originally were okay with the way classic handled this situation as we had just started our landscaping and we were told that our house would be worked on promptly. Once we expressed how disappointed we were in the quality of work the lack of professionalism started with classic. We were advised that the work would get done when it would get done, we were told that it doesn’t matter the quality of work and it doesn’t matter how long it takes to get done. I was screamed at by the warranty rep on the phone and talked down to in a way that I was shocked about, without ever hearing any kind of apology. We were originally told that the work would be done on Monday by Friday, this was not completed for about 2.5 weeks and was told that this was the best that could be done. I had expressed that I did not feel comfortable with the excavating company employees talking poorly about us (heard as we were home & cameras) as we weren’t happy with the quality and I asked that this needed to be communicated to them in a different way coming from classic and not us as homeowners. The frustration we had with lack of a time frame was that we were in the middle of landscaping and had our trees/plants/sod on order with a specific delivery date when I expressed that I needed to inform those companies of a new date for delivery and couldn’t get an answer was extremely frustrating and unprofessional. Our fence post had sunk and the excavators tried to fix this twice even though this isn’t within their scope and we expressed numerous times we did not want them to work on our fence, which resulted in delay and a new contractor coming in to fix this. Inside the home we had minimal complaints which were handled however the quality of work wasn’t up to par and had to be redone. We are still waiting on a new cabinet to be replaced and have had no communication on when this will be done. I’m understanding this is a back order issue however the cabinet guy told us he has had our cabinet since the day we moved in and saw our moving trucks so he left. In addition we have had a warranty visit recently and that is scheduled for the next couple weeks.
Colorado Springs, CO, on Aug 17, 2023
Everyone was super helpful and kind throughout the whole process. We really appreciated our back end superintendent David Serrano. He was always responsive and very helpful. He listened to our requests and explained everything very well.
Colorado Springs, on Feb 24, 2023
We ran into several avoidable problems through the construction process. Some of the quality of workmanship is not as good as it could have been, and there are a few issues I am concerned will become bigger problems long term. The design process was fun, the sales team did a great job of keeping us in the loop, and we love the floor plan of our home.
Colorado Springs, on Apr 11, 2023
The warranty team tries to push back for the stuff that needs fixing. I had to take days off to get things done just to see contractors not showing up. For an electric switch replacement, I waited a couple of months. There are issues (gaps in the flooring, properly not done drywall, and scratched glass) that are still not done after living in the house for months.
Colorado Springs, CO, on Jul 11, 2023
Classic sales people were very patient with the stop - start, build - no don’t build, this lot - no that lot indecisions my fiancé and I put them through. Their sales office was like a second home to us, we were there so often. Kimberly and Jennifer were outstanding in their understanding and cooperation throughout this process. Once we settled on model and location, the Design Center folks were equally cooperative and understanding. When the kitchen refrigerator we contracted for was installed and it’s size and location were not appropriate for the kitchen layout, Classic swapped out what we originally ordered and replaced it with a second model of our choosing and they ate the cost of that replacement. Throughout the build phase, we were kept in the loop weekly concerning progress and any problems that developed. Their closing team was professional and ensured we were comfortable with the entire process. After closing, Classic has been prompt to fix deficiencies and other open items that needed to be addressed
Colorado Springs, on Dec 15, 2021
Classic has responded to all of my inquiries and concerns. I think the floor installation was done incorrectly even though they have fixed a few issues, but overall, it was either rushed or something. Grout in the shower, thought most builders had gone away from grout, so hard to clean. Appliances are pretty low end - center burner on stove doesn't work and cannot be used as it leaks gas around it. Dishwasher doesn't clean unless you rinse all dishes first. Love the water heater though and furnace works great. My front door paint is bubbling up.
Colorado Springs, CO, on Jun 06, 2023
Level of constant communication on the process and weekly photo updates (since we purchased from out of state).
Colorado Springs, on Dec 12, 2021
Classic kept us up to date on the build status of our home. Sent pictures of status, addressed any concerns we had and followed up after move-in.
Colorado Springs, on Mar 25, 2023
during the post-occupancy inspection, many items were brushed off as not in the code example lack of a flashing porch area wanted to postpone the loose subfloor until a 1yeare inspection. He was doubtful he could have. The badly damaged roofings repaired. The carpet at the top of the stairs is poorly finished he refused to consider repairing it. The tile around the fireplace is not properly cut to finish (gaps between the tile . Instead of installing a return vent in an upstairs bedroom a hole was cut above the door and a cane insert was installed allowing all noise from without and all conversations from within. The added bedroom has a huge soffit in the middle of the room (very poor design) which blocks the lights in the ceiling. The soffit is for a small bathroom vent.It took three attempts before one small piece of tile could be replaced adjacent to the hood in the kitchen. The dishwasher has never been attached to the cabinets and the correct screws are not to be found
Colorado Springs, CO, on Apr 15, 2023
The whole process with Classic was great, we honestly did not have any issue until water damage towards the end of our building process which was obviously out of any ones control we just wish there would have been a bit more communication when that happened as the damage occurred on a Friday and we came to the house on Sunday and were shocked to see mold and water damage. We understand things happen but the shock factor could have been minimal if we were notified Friday. We are now in our warranty process and so far that has been smooth going as well.
Colorado Springs, on Nov 20, 2021
Ive been told several times that they wont fix the plaster holes that air bubbles caused due to poor craftsmanship. I have a few walls that are off square buy visible amounts. there are holes that i can see light through in the garage (from inside to outside) My kitchen window condensates between the panels. I requested a sink hole be repaired... i had to backfill it myself and repair my landscaping after the laborer came out and made a mess of the place. i had to fight tooth and nail to get them to fix cosmetic drywall crack in the living room BEFORE I CLOSED ON THE PROPERTY. My hardware in the bathrooms isnt mounted correctly so they are all twisted and not secure. the toilet paper holders drop the toilet paper on the ground regularly. i have a toilet that causes negative pressure while flushing and occasionally "burps" sewage air into the master suite. (was told this is normal and they couldnt fix it) Had the original "warranty" guy get belligerent in my house to the point of forcing him to leave. (the current one is absolutely amazing and professional) the light fixtures on the front of garage were cut so large theres a 1/2 of caulking to cover it up. The tile in the master suite is 2 different colors and was told that its normal.... the tile in master suite is also off square by about 3/4 inch over 6 feet. was also told this is normal. the glass installed in the wall of master shower is mounted crooked and was not caulked causing slight water damage before it was caught. the sink in basement takes roughly 7 minutes to have warm water. this is a brief synapsis of the issues ive had since purchasing a 400k+ dollar house. not to mention being told that my expectations are too high when I was questioning why there is paint on my hardwood floor. Or pen marks on my wall from where they tried to mount the bathroom hardware.
Colorado Springs, CO, on Feb 10, 2023
The entire team of people are all willing to help with anything that was requested during the process. All with a smile.
Colorado Springs, on Jul 04, 2021
Excellent staff, excellent choices. Love our home.
Colorado Springs, on Nov 11, 2022
Responsive and has committed to fix all of our valid issues.. Classic Warranty personnel have been great. My concerns are More with initial quality and trades that come to fix issues ..
Colorado Springs, CO, on Dec 09, 2022
From the beginning, some of where the house would be placed, on the lot, left a lot to be desired. I HAD to pay to move it back 6 feet, due to house and lot dimensions. Even moving it back 6 feet there is just enough room to have a care in the driveway and not be over the sidewalk. Had i understood how close it would be to the street, i would have tried to move it back 12-15 more feet. This would have also allowed me to put a sidewalk from the garage service door to the driveway. Also, we choose the lot due to the vacant/community lot between us and our neighbors. This also gave us a great view. So when the house was placed on the lot, that view is not seen because the garage is on that side. Again, this was dictated to us and we had no choice plus wasted money on a view we cannot see. Also, some of the trades presented problems by putting a bathtub in the wrong way and cutting a wall 2x4 so it would fit, which put part of the tub INSIDE the wall. If this kind of mistake was made, what other ones did they make we couldn't see?
Colorado Springs, on Jun 21, 2021
Liked the whole experience from the people to the quality of the house
Colorado Springs, CO, on Nov 05, 2022
We live in Louisiana. Our classic home is a vacation home they were able to keep in touch with us through the whole process was accommodating on our schedule to when we could get up there and answered every single question we had Mrs Kimberly was amazing!
Colorado Springs, on Nov 07, 2022
What little problems we have had were fixed quickly. I'm very pleased.
Colorado Springs, on May 31, 2021
I sent a question about my roof in the form of a service request and never received a response. That was disappointing.
Colorado Springs, on Oct 28, 2022
We got a lot of pushback when we found sink holes in various places around the foundation. Classic tried to blame the landscaper but eventually filled them a couple months later but we had to keep inquiring on the timeline. Our tree is still leaning but I doubt I’ll be able to get any further fixes on this issue due to the amount of initial pushback.
Colorado Springs, CO, on Nov 01, 2022
Everything was Top Notch!!! Everyone was great, super friendly and always eager to help with whatever we needed
Colorado Springs, on Apr 03, 2021
There's a lot of corners being cut in quality. When those have been addressed to the warranty team, they minimalize it or say that's not a big deal. I think it's a big deal. I spent a lot of money on this house and when there's things falling off or separating, that should be a big deal. The things that have been "fixed" almost made it worse. Kimberly in sales and Chris as a foreman are amazing but everyone else and everything else has been pretty subpar.
Colorado Springs, on Sep 07, 2022
The warranty service coordinator pushed back on just about every point on a minimal list provided to him. Then it took months for him to return. After returning, most listed issues were left unfinished, and he has yet to return since, which was more than a month ago. Contacting him directly has yielded zero results
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, CO, on Oct 21, 2024
Claudia and I really liked dealing with our sales agent, Jennifer Carlson and the whole sales team; Kimberly, Jessica and the other sales people I met while searching for a home at your other Classic Homes locations.
Colorado Springs, CO, on Sep 14, 2024
Home should have had a professional cleaning prior to new owners moving in.
Colorado Springs, CO, on Sep 12, 2024
The whole process was seamless - the construction manager was communicative and the sales team was always there to answer our questions. I've heard your staff say "there is no perfect home"....but I think you came exceptionally close with this one!
Colorado Springs, CO, on Aug 20, 2024
There were some communication breakdowns that caused for time consuming efforts on our part to find the information. There were also some individuals who were available to work through concerns. Overall, the experience was probably par for purchasing a home.
Colorado Springs, CO, on Aug 15, 2024
From start to finish every interaction was professional and friendly
Colorado Springs, CO, on Aug 15, 2024
The Classic sales team was fantastic. Loved receiving the weekly updates and pictures. The quality of the home is also top tier. The follow up to complete those unfinished item at closing has been a bit slow, but we’ll see if things pick up after yesterday’s one-month maintenance walk through with Ricky. My only complaint with Classic is the lack of landscaping being included in the price. I have built four houses in the past, with Lennar, Morrison and others and this is the first one that did not include landscaping.
Colorado Springs, CO, on Jun 15, 2024
We would have benefited from knowing what the upgrade options were up front so that we could look at our options collectively and prioritize.
Colorado Springs, CO, on Jun 06, 2024
Jen and Kimberly were attentive throughout the process, Ashleigh in the design center was incredibly helpful in guiding us through the design process and we are happy with all of the decisions she helped us with, and David was great going over our new home's features and helping us with the final walkthoughs and fixing our concerns
Colorado Springs, CO, on Feb 17, 2024
The teamwork was exceptional. I knew the Classic Team was working for Classic Homes but I felt like the team was also working for me. Very satisfying experience.
Colorado Springs, CO, on Jan 05, 2024
Overall experience was great, from the front office with wonderful staff/personnel that make you feel important and part of the Classic family all the way to the superintendents.
Colorado Springs, CO, on Aug 26, 2023
Customer service, Kim and her team were the best.. Also incentives that the home builders had was first class.
Colorado Springs, CO, on Aug 17, 2023
Everyone was super helpful and kind throughout the whole process. We really appreciated our back end superintendent David Serrano. He was always responsive and very helpful. He listened to our requests and explained everything very well.
Colorado Springs, CO, on Jul 11, 2023
Classic sales people were very patient with the stop - start, build - no don’t build, this lot - no that lot indecisions my fiancé and I put them through. Their sales office was like a second home to us, we were there so often. Kimberly and Jennifer were outstanding in their understanding and cooperation throughout this process. Once we settled on model and location, the Design Center folks were equally cooperative and understanding. When the kitchen refrigerator we contracted for was installed and it’s size and location were not appropriate for the kitchen layout, Classic swapped out what we originally ordered and replaced it with a second model of our choosing and they ate the cost of that replacement. Throughout the build phase, we were kept in the loop weekly concerning progress and any problems that developed. Their closing team was professional and ensured we were comfortable with the entire process. After closing, Classic has been prompt to fix deficiencies and other open items that needed to be addressed
Colorado Springs, CO, on Jun 06, 2023
Level of constant communication on the process and weekly photo updates (since we purchased from out of state).
Colorado Springs, CO, on Apr 15, 2023
The whole process with Classic was great, we honestly did not have any issue until water damage towards the end of our building process which was obviously out of any ones control we just wish there would have been a bit more communication when that happened as the damage occurred on a Friday and we came to the house on Sunday and were shocked to see mold and water damage. We understand things happen but the shock factor could have been minimal if we were notified Friday. We are now in our warranty process and so far that has been smooth going as well.
Colorado Springs, CO, on Feb 10, 2023
The entire team of people are all willing to help with anything that was requested during the process. All with a smile.
Colorado Springs, CO, on Dec 09, 2022
From the beginning, some of where the house would be placed, on the lot, left a lot to be desired. I HAD to pay to move it back 6 feet, due to house and lot dimensions. Even moving it back 6 feet there is just enough room to have a care in the driveway and not be over the sidewalk. Had i understood how close it would be to the street, i would have tried to move it back 12-15 more feet. This would have also allowed me to put a sidewalk from the garage service door to the driveway. Also, we choose the lot due to the vacant/community lot between us and our neighbors. This also gave us a great view. So when the house was placed on the lot, that view is not seen because the garage is on that side. Again, this was dictated to us and we had no choice plus wasted money on a view we cannot see. Also, some of the trades presented problems by putting a bathtub in the wrong way and cutting a wall 2x4 so it would fit, which put part of the tub INSIDE the wall. If this kind of mistake was made, what other ones did they make we couldn't see?
Colorado Springs, CO, on Nov 05, 2022
We live in Louisiana. Our classic home is a vacation home they were able to keep in touch with us through the whole process was accommodating on our schedule to when we could get up there and answered every single question we had Mrs Kimberly was amazing!
Colorado Springs, CO, on Nov 01, 2022
Everything was Top Notch!!! Everyone was great, super friendly and always eager to help with whatever we needed
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, on Dec 24, 2024
Many items have been addressed well. However, the tile tradesmen that have come in have been very messy and I’ve had to spend a great deal of time cleaning up their mess. The front entry window is scratched. I noted this for replacement the first week I moved in. When this was brought to warranty’s attention I was told my dogs did this. My dogs did not move into the house for the first six-eight weeks of ownership. When I explained this, I was told that all windows had to be addressed before closing, yet in my final walkthrough I was told that if we missed something during walk through it could be addressed afterwards. This is a great concern.
Colorado Springs, on Nov 24, 2024
Our super, David, did an excellent job getting his items finished and handling his punchlist. Kent on the other hand for warranty was routinely disorganized, telling us trades were scheduled for specific days and being ahead or behind one day, or having trades show up with no warning at all (fortunately on the occasions we know of we were home). On the latest group of submissions for warranty the soonest he could get out was a month and a half--which having worked in homebuilding before we appreciate being busy, however that far out just to see some of the issues is a stretch. We would recommend looking into Kent's time management and organization.
Colorado Springs, on Nov 18, 2024
The warranty experience has been great, my biggest complaint is the number of times we have had to use it in the first 6 months of completing the house on things that were not able to be seen during the final walkthrough.
Colorado Springs, on Nov 08, 2024
Everything from sales to support has been disappointing. Sales advised in writing that the home built in front of mine was a ranch with a 2 car garage - in fact it's a ranch with a 3 car garage. From basic drain issues in the window wells which were never proper installed to duct work in the dry walls which makes popping noises - this home is a disappointment only to find out nothing is covered under what I was told very directly was a bumper to bumper warranty for the first year. Basic structural issues should not be happening in a new Classic home - This useless survey won't even matter I imagine as well.
Colorado Springs, on Oct 02, 2024
They have shown commitment to investigate and fix our issues. I am satisfied with this process so far - thankfully there have not been any expensive or challenging warranty claims yet, and we hope there never will be. I dislike that the wait times for appointments are a little long, but once the appointment arrives, Jeff has been great.
Colorado Springs, on Sep 27, 2024
Kent has responded quickly to everything we have needed help with. There haven’t been any dumb questions and he has gotten the people out who have needed to help.
Colorado Springs, on Jul 26, 2024
There are items we have been put in that have never been addressed. The problems with HOMERUN and the alarm system installed. The driveway was suppose to be replaced for part that had spalding that have never been done. No communication on these issues.
Colorado Springs, on Jun 18, 2024
Excellent follow through and helpful advice from this service
Colorado Springs, on May 04, 2024
They have been very professional and courteous
Colorado Springs, on Mar 08, 2024
Although we still have some outstanding issues, the Warranty/Customer care representative has been very diligent working through those issues. He has been very attentive, and has great communication.
Colorado Springs, on Dec 20, 2023
Still working on the service. I have an appointment for next year.
Colorado Springs, on Aug 13, 2023
Our warranty customer service experience has been all over the place. The first experience was scheduling the first appointment for work to be done making sure we were home and available to find that none of the contractors were ever contacted which resulted in us rescheduling. Due to all of the rain our home settled more than it should which we originally were okay with the way classic handled this situation as we had just started our landscaping and we were told that our house would be worked on promptly. Once we expressed how disappointed we were in the quality of work the lack of professionalism started with classic. We were advised that the work would get done when it would get done, we were told that it doesn’t matter the quality of work and it doesn’t matter how long it takes to get done. I was screamed at by the warranty rep on the phone and talked down to in a way that I was shocked about, without ever hearing any kind of apology. We were originally told that the work would be done on Monday by Friday, this was not completed for about 2.5 weeks and was told that this was the best that could be done. I had expressed that I did not feel comfortable with the excavating company employees talking poorly about us (heard as we were home & cameras) as we weren’t happy with the quality and I asked that this needed to be communicated to them in a different way coming from classic and not us as homeowners. The frustration we had with lack of a time frame was that we were in the middle of landscaping and had our trees/plants/sod on order with a specific delivery date when I expressed that I needed to inform those companies of a new date for delivery and couldn’t get an answer was extremely frustrating and unprofessional. Our fence post had sunk and the excavators tried to fix this twice even though this isn’t within their scope and we expressed numerous times we did not want them to work on our fence, which resulted in delay and a new contractor coming in to fix this. Inside the home we had minimal complaints which were handled however the quality of work wasn’t up to par and had to be redone. We are still waiting on a new cabinet to be replaced and have had no communication on when this will be done. I’m understanding this is a back order issue however the cabinet guy told us he has had our cabinet since the day we moved in and saw our moving trucks so he left. In addition we have had a warranty visit recently and that is scheduled for the next couple weeks.
Colorado Springs, on Apr 11, 2023
The warranty team tries to push back for the stuff that needs fixing. I had to take days off to get things done just to see contractors not showing up. For an electric switch replacement, I waited a couple of months. There are issues (gaps in the flooring, properly not done drywall, and scratched glass) that are still not done after living in the house for months.
Colorado Springs, on Mar 25, 2023
during the post-occupancy inspection, many items were brushed off as not in the code example lack of a flashing porch area wanted to postpone the loose subfloor until a 1yeare inspection. He was doubtful he could have. The badly damaged roofings repaired. The carpet at the top of the stairs is poorly finished he refused to consider repairing it. The tile around the fireplace is not properly cut to finish (gaps between the tile . Instead of installing a return vent in an upstairs bedroom a hole was cut above the door and a cane insert was installed allowing all noise from without and all conversations from within. The added bedroom has a huge soffit in the middle of the room (very poor design) which blocks the lights in the ceiling. The soffit is for a small bathroom vent.It took three attempts before one small piece of tile could be replaced adjacent to the hood in the kitchen. The dishwasher has never been attached to the cabinets and the correct screws are not to be found
Colorado Springs, on Nov 11, 2022
Responsive and has committed to fix all of our valid issues.. Classic Warranty personnel have been great. My concerns are More with initial quality and trades that come to fix issues ..
Colorado Springs, on Nov 07, 2022
What little problems we have had were fixed quickly. I'm very pleased.
Colorado Springs, on Oct 28, 2022
We got a lot of pushback when we found sink holes in various places around the foundation. Classic tried to blame the landscaper but eventually filled them a couple months later but we had to keep inquiring on the timeline. Our tree is still leaning but I doubt I’ll be able to get any further fixes on this issue due to the amount of initial pushback.
Colorado Springs, on Sep 07, 2022
The warranty service coordinator pushed back on just about every point on a minimal list provided to him. Then it took months for him to return. After returning, most listed issues were left unfinished, and he has yet to return since, which was more than a month ago. Contacting him directly has yielded zero results
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, on Nov 20, 2024
I like how helpful the classic home personal are. They are so knowledgeable and willing to share their expertise. I felt like "they have our back".
Colorado Springs, on Oct 31, 2024
Kimberly and Jennifer from the Sales office have been incredible the entire way through! They also helped with any communication assistance we needed with Warranty and follow up items. They truly have been great and our daughters love seeing them, such a great asset to Classic Homes Team!
Colorado Springs, on Sep 26, 2024
Wonderful people from the start till my home was built
Colorado Springs, on Aug 14, 2024
Kimberly Liu was a fantastic sales rep and continuously supported us from day one. Trent and David were fabulous project managers and immediately stepped up to address any concerns that we had during the build process. Their assistance, talent, and professionalism was crucial to the quality home that we currently have. Robert S. (Warranty) has also done a superb job from the day we started utilizing his talents. Our home is gorgeous and we are very happy, particularly thanks to these individuals.
Colorado Springs, on Oct 26, 2023
Customer service after the close of home needs improvement
Colorado Springs, on Oct 16, 2023
quality of material is not up to the mark. Warranty part really XXXXX s so be careful guys at the time of closing. You have to look closely at the closing day and have them to note that what work supposed to fix even though they say you have one month to find out the missing work which they supposed to fix before closing.
Colorado Springs, on Jun 19, 2023
Timely updates, awesome sales team and fulfilling the commitments made.
Colorado Springs, on May 26, 2023
We have had multiple major issues with our home. It feels like Classic cut corners and took advantage of the fact that we were a military family building from a distance and therefore couldn’t keep an eye on their work during the build.
Colorado Springs, on Mar 27, 2023
We were able to build a beautiful home from out of town in a real estate market we could not compete in.
Colorado Springs, on Feb 24, 2023
We ran into several avoidable problems through the construction process. Some of the quality of workmanship is not as good as it could have been, and there are a few issues I am concerned will become bigger problems long term. The design process was fun, the sales team did a great job of keeping us in the loop, and we love the floor plan of our home.
Colorado Springs, on Dec 15, 2021
Classic has responded to all of my inquiries and concerns. I think the floor installation was done incorrectly even though they have fixed a few issues, but overall, it was either rushed or something. Grout in the shower, thought most builders had gone away from grout, so hard to clean. Appliances are pretty low end - center burner on stove doesn't work and cannot be used as it leaks gas around it. Dishwasher doesn't clean unless you rinse all dishes first. Love the water heater though and furnace works great. My front door paint is bubbling up.
Colorado Springs, on Dec 12, 2021
Classic kept us up to date on the build status of our home. Sent pictures of status, addressed any concerns we had and followed up after move-in.
Colorado Springs, on Nov 20, 2021
Ive been told several times that they wont fix the plaster holes that air bubbles caused due to poor craftsmanship. I have a few walls that are off square buy visible amounts. there are holes that i can see light through in the garage (from inside to outside) My kitchen window condensates between the panels. I requested a sink hole be repaired... i had to backfill it myself and repair my landscaping after the laborer came out and made a mess of the place. i had to fight tooth and nail to get them to fix cosmetic drywall crack in the living room BEFORE I CLOSED ON THE PROPERTY. My hardware in the bathrooms isnt mounted correctly so they are all twisted and not secure. the toilet paper holders drop the toilet paper on the ground regularly. i have a toilet that causes negative pressure while flushing and occasionally "burps" sewage air into the master suite. (was told this is normal and they couldnt fix it) Had the original "warranty" guy get belligerent in my house to the point of forcing him to leave. (the current one is absolutely amazing and professional) the light fixtures on the front of garage were cut so large theres a 1/2 of caulking to cover it up. The tile in the master suite is 2 different colors and was told that its normal.... the tile in master suite is also off square by about 3/4 inch over 6 feet. was also told this is normal. the glass installed in the wall of master shower is mounted crooked and was not caulked causing slight water damage before it was caught. the sink in basement takes roughly 7 minutes to have warm water. this is a brief synapsis of the issues ive had since purchasing a 400k+ dollar house. not to mention being told that my expectations are too high when I was questioning why there is paint on my hardwood floor. Or pen marks on my wall from where they tried to mount the bathroom hardware.
Colorado Springs, on Jul 04, 2021
Excellent staff, excellent choices. Love our home.
Colorado Springs, on Jun 21, 2021
Liked the whole experience from the people to the quality of the house
Colorado Springs, on May 31, 2021
I sent a question about my roof in the form of a service request and never received a response. That was disappointing.
Colorado Springs, on Apr 03, 2021
There's a lot of corners being cut in quality. When those have been addressed to the warranty team, they minimalize it or say that's not a big deal. I think it's a big deal. I spent a lot of money on this house and when there's things falling off or separating, that should be a big deal. The things that have been "fixed" almost made it worse. Kimberly in sales and Chris as a foreman are amazing but everyone else and everything else has been pretty subpar.