Top Homebuilder Ratings & Reviews

Classic Homes

Wolf Ranch

69 Homeowner Reviews Completed Sep 2022 - Mar 2024

Overall Satisfaction

4.3
Customers' overall satisfaction
4.7
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.9

Home Personalization Experience

4.8

Construction Experience

4.6

Customer Care Experience

4.8

Home Readiness

4.5

Installation & Workmanship

4.5

Community Profile

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Classic Homes is a locally owned Colorado Springs builder and the only builder to have received the Better Business Bureau’s “Excellence in Customer Service” award on three separate occasions and is also the only builder to be designated as Colorado Springs Best Homebuilder by The Gazette for twelve years running, and the Colorado Springs Business Journal for eleven years running — a true testament to the care and commitment Classic Homes shows our home buyers before, during, and after they’ve become members of our communities.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, on Nov 24, 2023

The professional staff.

4.3
Verified Homeowner
Colorado Springs, on Dec 20, 2023

Still working on the service. I have an appointment for next year.

5.0
Verified Homeowner
Colorado Springs, CO, on Feb 17, 2024

The teamwork was exceptional. I knew the Classic Team was working for Classic Homes but I felt like the team was also working for me. Very satisfying experience.

5.0
Verified Homeowner
Colorado Springs, on Aug 13, 2023

Our warranty customer service experience has been all over the place. The first experience was scheduling the first appointment for work to be done making sure we were home and available to find that none of the contractors were ever contacted which resulted in us rescheduling. Due to all of the rain our home settled more than it should which we originally were okay with the way classic handled this situation as we had just started our landscaping and we were told that our house would be worked on promptly. Once we expressed how disappointed we were in the quality of work the lack of professionalism started with classic. We were advised that the work would get done when it would get done, we were told that it doesn’t matter the quality of work and it doesn’t matter how long it takes to get done. I was screamed at by the warranty rep on the phone and talked down to in a way that I was shocked about, without ever hearing any kind of apology. We were originally told that the work would be done on Monday by Friday, this was not completed for about 2.5 weeks and was told that this was the best that could be done. I had expressed that I did not feel comfortable with the excavating company employees talking poorly about us (heard as we were home & cameras) as we weren’t happy with the quality and I asked that this needed to be communicated to them in a different way coming from classic and not us as homeowners. The frustration we had with lack of a time frame was that we were in the middle of landscaping and had our trees/plants/sod on order with a specific delivery date when I expressed that I needed to inform those companies of a new date for delivery and couldn’t get an answer was extremely frustrating and unprofessional. Our fence post had sunk and the excavators tried to fix this twice even though this isn’t within their scope and we expressed numerous times we did not want them to work on our fence, which resulted in delay and a new contractor coming in to fix this. Inside the home we had minimal complaints which were handled however the quality of work wasn’t up to par and had to be redone. We are still waiting on a new cabinet to be replaced and have had no communication on when this will be done. I’m understanding this is a back order issue however the cabinet guy told us he has had our cabinet since the day we moved in and saw our moving trucks so he left. In addition we have had a warranty visit recently and that is scheduled for the next couple weeks.

2.2
Verified Homeowner
Colorado Springs, on Oct 26, 2023

Customer service after the close of home needs improvement

3.8
Verified Homeowner
Colorado Springs, CO, on Jan 05, 2024

Overall experience was great, from the front office with wonderful staff/personnel that make you feel important and part of the Classic family all the way to the superintendents.

5.0
Verified Homeowner
Colorado Springs, on Apr 11, 2023

The warranty team tries to push back for the stuff that needs fixing. I had to take days off to get things done just to see contractors not showing up. For an electric switch replacement, I waited a couple of months. There are issues (gaps in the flooring, properly not done drywall, and scratched glass) that are still not done after living in the house for months.

2.8
Verified Homeowner
Colorado Springs, CO, on Aug 26, 2023

Customer service, Kim and her team were the best.. Also incentives that the home builders had was first class.

4.8
Verified Homeowner
Colorado Springs, on Oct 16, 2023

quality of material is not up to the mark. Warranty part really XXXXX s so be careful guys at the time of closing. You have to look closely at the closing day and have them to note that what work supposed to fix even though they say you have one month to find out the missing work which they supposed to fix before closing.

3.5
Verified Homeowner
Colorado Springs, on Apr 01, 2023

Great support

5.0
Verified Homeowner
Colorado Springs, on Jun 19, 2023

Timely updates, awesome sales team and fulfilling the commitments made.

4.9
Verified Homeowner
Colorado Springs, CO, on Aug 17, 2023

Everyone was super helpful and kind throughout the whole process. We really appreciated our back end superintendent David Serrano. He was always responsive and very helpful. He listened to our requests and explained everything very well.

5.0
Verified Homeowner
Colorado Springs, on Mar 25, 2023

during the post-occupancy inspection, many items were brushed off as not in the code example lack of a flashing porch area wanted to postpone the loose subfloor until a 1yeare inspection. He was doubtful he could have. The badly damaged roofings repaired. The carpet at the top of the stairs is poorly finished he refused to consider repairing it. The tile around the fireplace is not properly cut to finish (gaps between the tile . Instead of installing a return vent in an upstairs bedroom a hole was cut above the door and a cane insert was installed allowing all noise from without and all conversations from within. The added bedroom has a huge soffit in the middle of the room (very poor design) which blocks the lights in the ceiling. The soffit is for a small bathroom vent.It took three attempts before one small piece of tile could be replaced adjacent to the hood in the kitchen. The dishwasher has never been attached to the cabinets and the correct screws are not to be found

4.3
Verified Homeowner
Colorado Springs, on May 26, 2023

We have had multiple major issues with our home. It feels like Classic cut corners and took advantage of the fact that we were a military family building from a distance and therefore couldn’t keep an eye on their work during the build.

3.1
Verified Homeowner
Colorado Springs, CO, on Jul 11, 2023

Classic sales people were very patient with the stop - start, build - no don’t build, this lot - no that lot indecisions my fiancé and I put them through. Their sales office was like a second home to us, we were there so often. Kimberly and Jennifer were outstanding in their understanding and cooperation throughout this process. Once we settled on model and location, the Design Center folks were equally cooperative and understanding. When the kitchen refrigerator we contracted for was installed and it’s size and location were not appropriate for the kitchen layout, Classic swapped out what we originally ordered and replaced it with a second model of our choosing and they ate the cost of that replacement. Throughout the build phase, we were kept in the loop weekly concerning progress and any problems that developed. Their closing team was professional and ensured we were comfortable with the entire process. After closing, Classic has been prompt to fix deficiencies and other open items that needed to be addressed

5.0
Verified Homeowner
Colorado Springs, on Jan 01, 2023

Fixed issue and great experience

5.0
Verified Homeowner
Colorado Springs, on Apr 06, 2023

Everyone has been great.

5.0
Verified Homeowner
Colorado Springs, CO, on Jun 06, 2023

Level of constant communication on the process and weekly photo updates (since we purchased from out of state).

4.5
Verified Homeowner
Colorado Springs, on Nov 11, 2022

Responsive and has committed to fix all of our valid issues.. Classic Warranty personnel have been great. My concerns are More with initial quality and trades that come to fix issues ..

4.9
Verified Homeowner
Colorado Springs, on Mar 27, 2023

We were able to build a beautiful home from out of town in a real estate market we could not compete in.

4.3
Verified Homeowner
Colorado Springs, CO, on Apr 15, 2023

The whole process with Classic was great, we honestly did not have any issue until water damage towards the end of our building process which was obviously out of any ones control we just wish there would have been a bit more communication when that happened as the damage occurred on a Friday and we came to the house on Sunday and were shocked to see mold and water damage. We understand things happen but the shock factor could have been minimal if we were notified Friday. We are now in our warranty process and so far that has been smooth going as well.

4.7
Verified Homeowner
Colorado Springs, on Nov 07, 2022

What little problems we have had were fixed quickly. I'm very pleased.

5.0
Verified Homeowner
Colorado Springs, CO, on Feb 10, 2023

The entire team of people are all willing to help with anything that was requested during the process. All with a smile.

5.0
Verified Homeowner
Colorado Springs, on Feb 24, 2023

We ran into several avoidable problems through the construction process. Some of the quality of workmanship is not as good as it could have been, and there are a few issues I am concerned will become bigger problems long term. The design process was fun, the sales team did a great job of keeping us in the loop, and we love the floor plan of our home.

4.0
Verified Homeowner
Colorado Springs, on Dec 15, 2021

Classic has responded to all of my inquiries and concerns. I think the floor installation was done incorrectly even though they have fixed a few issues, but overall, it was either rushed or something. Grout in the shower, thought most builders had gone away from grout, so hard to clean. Appliances are pretty low end - center burner on stove doesn't work and cannot be used as it leaks gas around it. Dishwasher doesn't clean unless you rinse all dishes first. Love the water heater though and furnace works great. My front door paint is bubbling up.

4.2
Verified Homeowner
Colorado Springs, on Oct 28, 2022

We got a lot of pushback when we found sink holes in various places around the foundation. Classic tried to blame the landscaper but eventually filled them a couple months later but we had to keep inquiring on the timeline. Our tree is still leaning but I doubt I’ll be able to get any further fixes on this issue due to the amount of initial pushback.

4.1
Verified Homeowner
Colorado Springs, CO, on Dec 09, 2022

From the beginning, some of where the house would be placed, on the lot, left a lot to be desired. I HAD to pay to move it back 6 feet, due to house and lot dimensions. Even moving it back 6 feet there is just enough room to have a care in the driveway and not be over the sidewalk. Had i understood how close it would be to the street, i would have tried to move it back 12-15 more feet. This would have also allowed me to put a sidewalk from the garage service door to the driveway. Also, we choose the lot due to the vacant/community lot between us and our neighbors. This also gave us a great view. So when the house was placed on the lot, that view is not seen because the garage is on that side. Again, this was dictated to us and we had no choice plus wasted money on a view we cannot see. Also, some of the trades presented problems by putting a bathtub in the wrong way and cutting a wall 2x4 so it would fit, which put part of the tub INSIDE the wall. If this kind of mistake was made, what other ones did they make we couldn't see?

4.9
Verified Homeowner
Colorado Springs, on Dec 12, 2021

Classic kept us up to date on the build status of our home. Sent pictures of status, addressed any concerns we had and followed up after move-in.

4.6
Verified Homeowner
Colorado Springs, on Sep 07, 2022

The warranty service coordinator pushed back on just about every point on a minimal list provided to him. Then it took months for him to return. After returning, most listed issues were left unfinished, and he has yet to return since, which was more than a month ago. Contacting him directly has yielded zero results

2.1
Verified Homeowner
Colorado Springs, CO, on Nov 05, 2022

We live in Louisiana. Our classic home is a vacation home they were able to keep in touch with us through the whole process was accommodating on our schedule to when we could get up there and answered every single question we had Mrs Kimberly was amazing!

5.0
Verified Homeowner
Colorado Springs, on Nov 20, 2021

Ive been told several times that they wont fix the plaster holes that air bubbles caused due to poor craftsmanship. I have a few walls that are off square buy visible amounts. there are holes that i can see light through in the garage (from inside to outside) My kitchen window condensates between the panels. I requested a sink hole be repaired... i had to backfill it myself and repair my landscaping after the laborer came out and made a mess of the place. i had to fight tooth and nail to get them to fix cosmetic drywall crack in the living room BEFORE I CLOSED ON THE PROPERTY. My hardware in the bathrooms isnt mounted correctly so they are all twisted and not secure. the toilet paper holders drop the toilet paper on the ground regularly. i have a toilet that causes negative pressure while flushing and occasionally "burps" sewage air into the master suite. (was told this is normal and they couldnt fix it) Had the original "warranty" guy get belligerent in my house to the point of forcing him to leave. (the current one is absolutely amazing and professional) the light fixtures on the front of garage were cut so large theres a 1/2 of caulking to cover it up. The tile in the master suite is 2 different colors and was told that its normal.... the tile in master suite is also off square by about 3/4 inch over 6 feet. was also told this is normal. the glass installed in the wall of master shower is mounted crooked and was not caulked causing slight water damage before it was caught. the sink in basement takes roughly 7 minutes to have warm water. this is a brief synapsis of the issues ive had since purchasing a 400k+ dollar house. not to mention being told that my expectations are too high when I was questioning why there is paint on my hardwood floor. Or pen marks on my wall from where they tried to mount the bathroom hardware.

3.0
Verified Homeowner
Colorado Springs, on Jun 22, 2022

James has been amazing. He has really worked to help make things right. He definitely makes Classic look good. We really appreciate him. I do appreciate that Classic has tried to make most things right with the very large exception of the under cabinet kitchen lighting.

2.8
Verified Homeowner
Colorado Springs, CO, on Nov 01, 2022

Everything was Top Notch!!! Everyone was great, super friendly and always eager to help with whatever we needed

4.9
Verified Homeowner
Colorado Springs, on Jul 04, 2021

Excellent staff, excellent choices. Love our home.

4.8
Verified Homeowner
Colorado Springs, on Jun 04, 2022

We appreciated the quick response by the warranty team.

4.3
Verified Homeowner
Colorado Springs, CO, on Oct 15, 2022

Extremely satisfied, everything went better than anticipated from start to finish. In over 10 months I only had one miscommunication the anyone on the team and it was quickly resolved.

5.0
Verified Homeowner
Colorado Springs, on Jun 21, 2021

Liked the whole experience from the people to the quality of the house

5.0
Verified Homeowner
Colorado Springs, on Mar 07, 2022

I worked with a gentleman named Zach. He struggled to meet his commitments to us. In fact we still have two outstanding items that are still not completed that were promised to be completed weeks ago. We are working with Malachi now but he said yesterday it is still being reviewed by Managers. We are ready for this to be completed. We are grateful however that we have seen progress over the long haul but the length of time to complete has been excessive.

2.9
Verified Homeowner
Colorado Springs, CO, on Oct 15, 2022

I loved the weekly phone calls keeping us updated on the current status of our home.

4.9
Verified Homeowner
Colorado Springs, on May 31, 2021

I sent a question about my roof in the form of a service request and never received a response. That was disappointing.

3.5
Verified Homeowner
Colorado Springs, on Mar 02, 2022

some of the delays have been difficult, but understandable.

4.5
Verified Homeowner
Colorado Springs, CO, on Sep 15, 2022

From the first contact with Sale team (Kimberly Liu), till move-in, Classic gave me an awesome experience. The team is so helpful, kind, soft spoken and knowledgeable, that we never had to struggle for anything in the journey. We are really happy by choosing Classic Homes.

5.0
Verified Homeowner
Colorado Springs, on Apr 03, 2021

There's a lot of corners being cut in quality. When those have been addressed to the warranty team, they minimalize it or say that's not a big deal. I think it's a big deal. I spent a lot of money on this house and when there's things falling off or separating, that should be a big deal. The things that have been "fixed" almost made it worse. Kimberly in sales and Chris as a foreman are amazing but everyone else and everything else has been pretty subpar.

3.8
Verified Homeowner
Colorado Springs, on Feb 11, 2022

Yes, great warranty, great team and very easy.

4.5
Verified Homeowner
Colorado Springs, CO, on Aug 11, 2022

Loved the communication and follow up from all staff, the entire design center, the organization of the entire process and walk through process and just meeting and exceeding expectations throughout process!

5.0
Verified Homeowner
Colorado Springs, on Feb 24, 2021

Nothing to add.

3.9
Verified Homeowner
Colorado Springs, on Jan 21, 2022

I appreciate Classic repairing/fixing all the items/things we found wrong after we moved in.

3.9
Verified Homeowner
Colorado Springs, CO, on Jul 18, 2022

No issues!

4.7
Verified Homeowner
Colorado Springs, on Nov 03, 2020

I like the overall quality of construction and the customer service provided throughout the process. There are specific design elements that I would recommend to have revisited.

4.3
Verified Homeowner
Colorado Springs, on Jan 06, 2022

Good solid, personable service from Stan and the tradesmen that came in to address issues. Only disappointment I have is with the finish work and concrete, that has necessitated warranty follow up work.

5.0
Verified Homeowner
Colorado Springs, CO, on Jul 10, 2022

All the sales people and Chris and Trent

5.0
Verified Homeowner
Colorado Springs, on Jul 15, 2020

When we identified some issues, Classic Homes was quick to respond to and resolve the issues.

3.9
Verified Homeowner
Colorado Springs, on Dec 23, 2021

I really enjoyed the customer care. Shocked at the supply chain issues impeding finishing my house.

4.6
Verified Homeowner
Colorado Springs, CO, on Jul 10, 2022

Everything has been great.

4.9
Verified Homeowner
Colorado Springs, on Jul 14, 2020

Overall it seems like most of the people that I have been in contact with care about how their customers feel - I just wish it was everyone.

3.6
Verified Homeowner
Colorado Springs, on Nov 16, 2021

Quality of work and products are not satisfactory

3.5
Verified Homeowner
Colorado Springs, CO, on Jun 19, 2022

They made it easy to build a house from out of state and kept us informed throughout the process.

5.0
Verified Homeowner
Colorado Springs, on Jun 22, 2020

The purchasing process was very good. From the first encounter with a Sales Rep at a model, through design & build, all went smoothly & Classic maintained good communication.

3.8
Verified Homeowner
Colorado Springs, on Oct 06, 2021

Wonderful communication, professionalism and friendly!

5.0
Verified Homeowner
Colorado Springs, CO, on Jun 16, 2022

It was a little slow but that is expected in the current climate so that’s just what it is .. The big leak a few weeks before closing was a big concern and the quality concern is 99.9% to do with door hanging .. The process itself was excellent and we worked with some great people who were very supportive all the way..

4.8
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, CO, on Feb 17, 2024

The teamwork was exceptional. I knew the Classic Team was working for Classic Homes but I felt like the team was also working for me. Very satisfying experience.

5.0
Verified Homeowner
Colorado Springs, CO, on Jan 05, 2024

Overall experience was great, from the front office with wonderful staff/personnel that make you feel important and part of the Classic family all the way to the superintendents.

5.0
Verified Homeowner
Colorado Springs, CO, on Aug 26, 2023

Customer service, Kim and her team were the best.. Also incentives that the home builders had was first class.

4.8
Verified Homeowner
Colorado Springs, CO, on Aug 17, 2023

Everyone was super helpful and kind throughout the whole process. We really appreciated our back end superintendent David Serrano. He was always responsive and very helpful. He listened to our requests and explained everything very well.

5.0
Verified Homeowner
Colorado Springs, CO, on Jul 11, 2023

Classic sales people were very patient with the stop - start, build - no don’t build, this lot - no that lot indecisions my fiancé and I put them through. Their sales office was like a second home to us, we were there so often. Kimberly and Jennifer were outstanding in their understanding and cooperation throughout this process. Once we settled on model and location, the Design Center folks were equally cooperative and understanding. When the kitchen refrigerator we contracted for was installed and it’s size and location were not appropriate for the kitchen layout, Classic swapped out what we originally ordered and replaced it with a second model of our choosing and they ate the cost of that replacement. Throughout the build phase, we were kept in the loop weekly concerning progress and any problems that developed. Their closing team was professional and ensured we were comfortable with the entire process. After closing, Classic has been prompt to fix deficiencies and other open items that needed to be addressed

5.0
Verified Homeowner
Colorado Springs, CO, on Jun 06, 2023

Level of constant communication on the process and weekly photo updates (since we purchased from out of state).

4.5
Verified Homeowner
Colorado Springs, CO, on Apr 15, 2023

The whole process with Classic was great, we honestly did not have any issue until water damage towards the end of our building process which was obviously out of any ones control we just wish there would have been a bit more communication when that happened as the damage occurred on a Friday and we came to the house on Sunday and were shocked to see mold and water damage. We understand things happen but the shock factor could have been minimal if we were notified Friday. We are now in our warranty process and so far that has been smooth going as well.

4.7
Verified Homeowner
Colorado Springs, CO, on Feb 10, 2023

The entire team of people are all willing to help with anything that was requested during the process. All with a smile.

5.0
Verified Homeowner
Colorado Springs, CO, on Dec 09, 2022

From the beginning, some of where the house would be placed, on the lot, left a lot to be desired. I HAD to pay to move it back 6 feet, due to house and lot dimensions. Even moving it back 6 feet there is just enough room to have a care in the driveway and not be over the sidewalk. Had i understood how close it would be to the street, i would have tried to move it back 12-15 more feet. This would have also allowed me to put a sidewalk from the garage service door to the driveway. Also, we choose the lot due to the vacant/community lot between us and our neighbors. This also gave us a great view. So when the house was placed on the lot, that view is not seen because the garage is on that side. Again, this was dictated to us and we had no choice plus wasted money on a view we cannot see. Also, some of the trades presented problems by putting a bathtub in the wrong way and cutting a wall 2x4 so it would fit, which put part of the tub INSIDE the wall. If this kind of mistake was made, what other ones did they make we couldn't see?

4.9
Verified Homeowner
Colorado Springs, CO, on Nov 05, 2022

We live in Louisiana. Our classic home is a vacation home they were able to keep in touch with us through the whole process was accommodating on our schedule to when we could get up there and answered every single question we had Mrs Kimberly was amazing!

5.0
Verified Homeowner
Colorado Springs, CO, on Nov 01, 2022

Everything was Top Notch!!! Everyone was great, super friendly and always eager to help with whatever we needed

4.9
Verified Homeowner
Colorado Springs, CO, on Oct 15, 2022

Extremely satisfied, everything went better than anticipated from start to finish. In over 10 months I only had one miscommunication the anyone on the team and it was quickly resolved.

5.0
Verified Homeowner
Colorado Springs, CO, on Oct 15, 2022

I loved the weekly phone calls keeping us updated on the current status of our home.

4.9
Verified Homeowner
Colorado Springs, CO, on Sep 15, 2022

From the first contact with Sale team (Kimberly Liu), till move-in, Classic gave me an awesome experience. The team is so helpful, kind, soft spoken and knowledgeable, that we never had to struggle for anything in the journey. We are really happy by choosing Classic Homes.

5.0
Verified Homeowner
Colorado Springs, CO, on Aug 11, 2022

Loved the communication and follow up from all staff, the entire design center, the organization of the entire process and walk through process and just meeting and exceeding expectations throughout process!

5.0
Verified Homeowner
Colorado Springs, CO, on Jul 18, 2022

No issues!

4.7
Verified Homeowner
Colorado Springs, CO, on Jul 10, 2022

All the sales people and Chris and Trent

5.0
Verified Homeowner
Colorado Springs, CO, on Jul 10, 2022

Everything has been great.

4.9
Verified Homeowner
Colorado Springs, CO, on Jun 19, 2022

They made it easy to build a house from out of state and kept us informed throughout the process.

5.0
Verified Homeowner
Colorado Springs, CO, on Jun 16, 2022

It was a little slow but that is expected in the current climate so that’s just what it is .. The big leak a few weeks before closing was a big concern and the quality concern is 99.9% to do with door hanging .. The process itself was excellent and we worked with some great people who were very supportive all the way..

4.8
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, on Dec 20, 2023

Still working on the service. I have an appointment for next year.

5.0
Verified Homeowner
Colorado Springs, on Aug 13, 2023

Our warranty customer service experience has been all over the place. The first experience was scheduling the first appointment for work to be done making sure we were home and available to find that none of the contractors were ever contacted which resulted in us rescheduling. Due to all of the rain our home settled more than it should which we originally were okay with the way classic handled this situation as we had just started our landscaping and we were told that our house would be worked on promptly. Once we expressed how disappointed we were in the quality of work the lack of professionalism started with classic. We were advised that the work would get done when it would get done, we were told that it doesn’t matter the quality of work and it doesn’t matter how long it takes to get done. I was screamed at by the warranty rep on the phone and talked down to in a way that I was shocked about, without ever hearing any kind of apology. We were originally told that the work would be done on Monday by Friday, this was not completed for about 2.5 weeks and was told that this was the best that could be done. I had expressed that I did not feel comfortable with the excavating company employees talking poorly about us (heard as we were home & cameras) as we weren’t happy with the quality and I asked that this needed to be communicated to them in a different way coming from classic and not us as homeowners. The frustration we had with lack of a time frame was that we were in the middle of landscaping and had our trees/plants/sod on order with a specific delivery date when I expressed that I needed to inform those companies of a new date for delivery and couldn’t get an answer was extremely frustrating and unprofessional. Our fence post had sunk and the excavators tried to fix this twice even though this isn’t within their scope and we expressed numerous times we did not want them to work on our fence, which resulted in delay and a new contractor coming in to fix this. Inside the home we had minimal complaints which were handled however the quality of work wasn’t up to par and had to be redone. We are still waiting on a new cabinet to be replaced and have had no communication on when this will be done. I’m understanding this is a back order issue however the cabinet guy told us he has had our cabinet since the day we moved in and saw our moving trucks so he left. In addition we have had a warranty visit recently and that is scheduled for the next couple weeks.

2.2
Verified Homeowner
Colorado Springs, on Apr 11, 2023

The warranty team tries to push back for the stuff that needs fixing. I had to take days off to get things done just to see contractors not showing up. For an electric switch replacement, I waited a couple of months. There are issues (gaps in the flooring, properly not done drywall, and scratched glass) that are still not done after living in the house for months.

2.8
Verified Homeowner
Colorado Springs, on Apr 01, 2023

Great support

5.0
Verified Homeowner
Colorado Springs, on Mar 25, 2023

during the post-occupancy inspection, many items were brushed off as not in the code example lack of a flashing porch area wanted to postpone the loose subfloor until a 1yeare inspection. He was doubtful he could have. The badly damaged roofings repaired. The carpet at the top of the stairs is poorly finished he refused to consider repairing it. The tile around the fireplace is not properly cut to finish (gaps between the tile . Instead of installing a return vent in an upstairs bedroom a hole was cut above the door and a cane insert was installed allowing all noise from without and all conversations from within. The added bedroom has a huge soffit in the middle of the room (very poor design) which blocks the lights in the ceiling. The soffit is for a small bathroom vent.It took three attempts before one small piece of tile could be replaced adjacent to the hood in the kitchen. The dishwasher has never been attached to the cabinets and the correct screws are not to be found

4.3
Verified Homeowner
Colorado Springs, on Jan 01, 2023

Fixed issue and great experience

5.0
Verified Homeowner
Colorado Springs, on Nov 11, 2022

Responsive and has committed to fix all of our valid issues.. Classic Warranty personnel have been great. My concerns are More with initial quality and trades that come to fix issues ..

4.9
Verified Homeowner
Colorado Springs, on Nov 07, 2022

What little problems we have had were fixed quickly. I'm very pleased.

5.0
Verified Homeowner
Colorado Springs, on Oct 28, 2022

We got a lot of pushback when we found sink holes in various places around the foundation. Classic tried to blame the landscaper but eventually filled them a couple months later but we had to keep inquiring on the timeline. Our tree is still leaning but I doubt I’ll be able to get any further fixes on this issue due to the amount of initial pushback.

4.1
Verified Homeowner
Colorado Springs, on Sep 07, 2022

The warranty service coordinator pushed back on just about every point on a minimal list provided to him. Then it took months for him to return. After returning, most listed issues were left unfinished, and he has yet to return since, which was more than a month ago. Contacting him directly has yielded zero results

2.1
Verified Homeowner
Colorado Springs, on Jun 22, 2022

James has been amazing. He has really worked to help make things right. He definitely makes Classic look good. We really appreciate him. I do appreciate that Classic has tried to make most things right with the very large exception of the under cabinet kitchen lighting.

2.8
Verified Homeowner
Colorado Springs, on Jun 04, 2022

We appreciated the quick response by the warranty team.

4.3
Verified Homeowner
Colorado Springs, on Mar 07, 2022

I worked with a gentleman named Zach. He struggled to meet his commitments to us. In fact we still have two outstanding items that are still not completed that were promised to be completed weeks ago. We are working with Malachi now but he said yesterday it is still being reviewed by Managers. We are ready for this to be completed. We are grateful however that we have seen progress over the long haul but the length of time to complete has been excessive.

2.9
Verified Homeowner
Colorado Springs, on Mar 02, 2022

some of the delays have been difficult, but understandable.

4.5
Verified Homeowner
Colorado Springs, on Feb 11, 2022

Yes, great warranty, great team and very easy.

4.5
Verified Homeowner
Colorado Springs, on Jan 21, 2022

I appreciate Classic repairing/fixing all the items/things we found wrong after we moved in.

3.9
Verified Homeowner
Colorado Springs, on Jan 06, 2022

Good solid, personable service from Stan and the tradesmen that came in to address issues. Only disappointment I have is with the finish work and concrete, that has necessitated warranty follow up work.

5.0
Verified Homeowner
Colorado Springs, on Dec 23, 2021

I really enjoyed the customer care. Shocked at the supply chain issues impeding finishing my house.

4.6
Verified Homeowner
Colorado Springs, on Nov 16, 2021

Quality of work and products are not satisfactory

3.5
Verified Homeowner
Colorado Springs, on Oct 06, 2021

Wonderful communication, professionalism and friendly!

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, on Nov 24, 2023

The professional staff.

4.3
Verified Homeowner
Colorado Springs, on Oct 26, 2023

Customer service after the close of home needs improvement

3.8
Verified Homeowner
Colorado Springs, on Oct 16, 2023

quality of material is not up to the mark. Warranty part really XXXXX s so be careful guys at the time of closing. You have to look closely at the closing day and have them to note that what work supposed to fix even though they say you have one month to find out the missing work which they supposed to fix before closing.

3.5
Verified Homeowner
Colorado Springs, on Jun 19, 2023

Timely updates, awesome sales team and fulfilling the commitments made.

4.9
Verified Homeowner
Colorado Springs, on May 26, 2023

We have had multiple major issues with our home. It feels like Classic cut corners and took advantage of the fact that we were a military family building from a distance and therefore couldn’t keep an eye on their work during the build.

3.1
Verified Homeowner
Colorado Springs, on Apr 06, 2023

Everyone has been great.

5.0
Verified Homeowner
Colorado Springs, on Mar 27, 2023

We were able to build a beautiful home from out of town in a real estate market we could not compete in.

4.3
Verified Homeowner
Colorado Springs, on Feb 24, 2023

We ran into several avoidable problems through the construction process. Some of the quality of workmanship is not as good as it could have been, and there are a few issues I am concerned will become bigger problems long term. The design process was fun, the sales team did a great job of keeping us in the loop, and we love the floor plan of our home.

4.0
Verified Homeowner
Colorado Springs, on Dec 15, 2021

Classic has responded to all of my inquiries and concerns. I think the floor installation was done incorrectly even though they have fixed a few issues, but overall, it was either rushed or something. Grout in the shower, thought most builders had gone away from grout, so hard to clean. Appliances are pretty low end - center burner on stove doesn't work and cannot be used as it leaks gas around it. Dishwasher doesn't clean unless you rinse all dishes first. Love the water heater though and furnace works great. My front door paint is bubbling up.

4.2
Verified Homeowner
Colorado Springs, on Dec 12, 2021

Classic kept us up to date on the build status of our home. Sent pictures of status, addressed any concerns we had and followed up after move-in.

4.6
Verified Homeowner
Colorado Springs, on Nov 20, 2021

Ive been told several times that they wont fix the plaster holes that air bubbles caused due to poor craftsmanship. I have a few walls that are off square buy visible amounts. there are holes that i can see light through in the garage (from inside to outside) My kitchen window condensates between the panels. I requested a sink hole be repaired... i had to backfill it myself and repair my landscaping after the laborer came out and made a mess of the place. i had to fight tooth and nail to get them to fix cosmetic drywall crack in the living room BEFORE I CLOSED ON THE PROPERTY. My hardware in the bathrooms isnt mounted correctly so they are all twisted and not secure. the toilet paper holders drop the toilet paper on the ground regularly. i have a toilet that causes negative pressure while flushing and occasionally "burps" sewage air into the master suite. (was told this is normal and they couldnt fix it) Had the original "warranty" guy get belligerent in my house to the point of forcing him to leave. (the current one is absolutely amazing and professional) the light fixtures on the front of garage were cut so large theres a 1/2 of caulking to cover it up. The tile in the master suite is 2 different colors and was told that its normal.... the tile in master suite is also off square by about 3/4 inch over 6 feet. was also told this is normal. the glass installed in the wall of master shower is mounted crooked and was not caulked causing slight water damage before it was caught. the sink in basement takes roughly 7 minutes to have warm water. this is a brief synapsis of the issues ive had since purchasing a 400k+ dollar house. not to mention being told that my expectations are too high when I was questioning why there is paint on my hardwood floor. Or pen marks on my wall from where they tried to mount the bathroom hardware.

3.0
Verified Homeowner
Colorado Springs, on Jul 04, 2021

Excellent staff, excellent choices. Love our home.

4.8
Verified Homeowner
Colorado Springs, on Jun 21, 2021

Liked the whole experience from the people to the quality of the house

5.0
Verified Homeowner
Colorado Springs, on May 31, 2021

I sent a question about my roof in the form of a service request and never received a response. That was disappointing.

3.5
Verified Homeowner
Colorado Springs, on Apr 03, 2021

There's a lot of corners being cut in quality. When those have been addressed to the warranty team, they minimalize it or say that's not a big deal. I think it's a big deal. I spent a lot of money on this house and when there's things falling off or separating, that should be a big deal. The things that have been "fixed" almost made it worse. Kimberly in sales and Chris as a foreman are amazing but everyone else and everything else has been pretty subpar.

3.8
Verified Homeowner
Colorado Springs, on Feb 24, 2021

Nothing to add.

3.9
Verified Homeowner
Colorado Springs, on Nov 03, 2020

I like the overall quality of construction and the customer service provided throughout the process. There are specific design elements that I would recommend to have revisited.

4.3
Verified Homeowner
Colorado Springs, on Jul 15, 2020

When we identified some issues, Classic Homes was quick to respond to and resolve the issues.

3.9
Verified Homeowner
Colorado Springs, on Jul 14, 2020

Overall it seems like most of the people that I have been in contact with care about how their customers feel - I just wish it was everyone.

3.6
Verified Homeowner
Colorado Springs, on Jun 22, 2020

The purchasing process was very good. From the first encounter with a Sales Rep at a model, through design & build, all went smoothly & Classic maintained good communication.

3.8
Verified Homeowner