Top Homebuilder Ratings & Reviews

Classic Homes

Wolf Ranch

91 Homeowner Reviews Completed Jan 2019 - Jul 2020

Overall Satisfaction

4.4
Customers' overall satisfaction
4.4
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.8

Home Personalization Experience

4.9

Lender Experience

4.6

Construction Experience

4.3

Customer Care Experience

4.7

Home Readiness

4.3

Installation & Workmanship

4.6

Community Profile

Classic Homes is a locally owned Colorado Springs builder and the only builder to have received the Better Business Bureau’s “Excellence in Customer Service” award on three separate occasions and is also the only builder to be designated as Colorado Springs Best Homebuilder by The Gazette for twelve years running, and the Colorado Springs Business Journal for eleven years running — a true testament to the care and commitment Classic Homes shows our home buyers before, during, and after they’ve become members of our communities.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, on Jun 26, 2020

Wouldn't know; they have failed to come back and repair all the items that were either incomplete, flawed, or not installed properly. Several folks came, touched up a few things, and left us waiting for the more important repairs.

0.5
Verified Homeowner
Colorado Springs, on Jun 22, 2020

The purchasing process was very good. From the first encounter with a Sales Rep at a model, through design & build, all went smoothly & Classic maintained good communication.

3.8
Verified Homeowner
Colorado Springs, on Jun 14, 2020

They have been responsive to our needs.

4.9
Verified Homeowner
Colorado Springs, on Jun 02, 2020

Nice, friendly and helpful people

4.9
Verified Homeowner
Colorado Springs, CO, on May 02, 2020

Attention to detail, follow up, organization of process, follow through, timeliness, and friendly, compassionate attitudes of all Wolf Ranch team Kimberly, Jennifer, Bob, Kyle and Malichi. They all performed their jobs with a high level of excellence and patience and were able to answer all of our questions.

5.0
Verified Homeowner
Colorado Springs, on Apr 27, 2020

it is difficult to say what has been best part as the warranty portion has probably been the worst part of our entire Classic experience.

3.1
Verified Homeowner
Colorado Springs, CO, on Apr 16, 2020

Kimberly Liu and Jennifer Carlson

4.3
Verified Homeowner
Colorado Springs, on Apr 12, 2020

Jennifer and Kimberly in the Wolf Ranch Model home! By far, they are the crown jewel of Classic. They made us feel like family and are still to this day just as happy to see us one year later.

4.1
Verified Homeowner
Colorado Springs, on Mar 27, 2020

I like that I received a weekly update during the building process and pictures to show the progress

4.8
Verified Homeowner
Colorado Springs, CO, on Mar 26, 2020

Seeing the progress as it was built

5.0
Verified Homeowner
Colorado Springs, on Mar 23, 2020

The whole experience was good. The follow-up and completion was excellent.

4.5
Verified Homeowner
Colorado Springs, on Mar 11, 2020

Awesome people.

4.3
Verified Homeowner
Colorado Springs, on Feb 13, 2020

We had a very hectic schedule during the time our warranty items needed to be worked on. We rescheduled several times and the warranty rep worked with our scheduling flawlessly. He was very accommodating.

4.8
Verified Homeowner
Colorado Springs, CO, on Feb 08, 2020

On time. Great communication from Classic through out the entire process. Minimal corrections needed on final walk through. Third purchase from Classic and they just keep getting better and better. Would not purchase any other builder than Classic. I can't express how great they are.

5.0
Verified Homeowner
Colorado Springs, on Feb 06, 2020

Almost immediate response from all CH representatives when I have reached out.

4.3
Verified Homeowner
Colorado Springs, on Feb 04, 2020

Kyle has been a great help. We still have some items that need to be completed and I am awaiting to hear back on getting these items completed.

4.4
Verified Homeowner
Colorado Springs, CO, on Jan 22, 2020

Great communication from sales and construction teams!

4.9
Verified Homeowner
Colorado Springs, on Dec 28, 2019

My sales representitive, Kimberly.

3.4
Verified Homeowner
Colorado Springs, CO, on Dec 16, 2019

AGREED TO GIVE SMOOTH WALLS

3.6
Verified Homeowner
Colorado Springs, CO, on Dec 11, 2019

The sales people, Kimberly and Jennifer, were great. The GC, Bob, kept us up to date and informed of the progress associated with our home.

5.0
Verified Homeowner
Colorado Springs, on Dec 03, 2019

Kindness and professionalism of their subs/repair people when we have work done.

3.8
Verified Homeowner
Colorado Springs, on Nov 12, 2019

How quickly everything went.

2.6
Verified Homeowner
Colorado Springs, on Oct 25, 2019

I really liked the first customer service rep we had the newest one seems too young and inexperienced to understand issues.

3.7
Verified Homeowner
Colorado Springs, CO, on Oct 22, 2019

Everyone we worked with from the Design Center (Cheryl Windom) to the staff at the Classic Home model in Wolf Ranch (Jennifer Carlson/Kimberly Liu) and the Superintendent (Bob) were all extremely friendly and helpful, which made the buying and building experience wonderful.

4.9
Verified Homeowner
Colorado Springs, on Oct 21, 2019

The building experience was wonderful. The follow up with minor repairs has been fair. There seems to be little consistency here and I feel we have been shuffled around and I have to start all over again.

4.0
Verified Homeowner
Colorado Springs, CO, on Oct 20, 2019

Not sure

4.8
Verified Homeowner
Colorado Springs, CO, on Oct 10, 2019

Damien was a pleasure to work with. ..he was polite, friendly and helpful. He made us feel as though our satisfaction mattered.

3.7
Verified Homeowner
Colorado Springs, CO, on Oct 05, 2019

I liked the weekly progress updates and how Jennifer and Kimberly were always generous with their time in keeping us up to speed with the process.

3.6
Verified Homeowner
Colorado Springs, CO, on Oct 03, 2019

The weekly updates with pictures.

4.4
Verified Homeowner
Colorado Springs, CO, on Sep 16, 2019

The design center appointment were well laid out, logical (to us), & our designer was a real rockstar!

4.9
Verified Homeowner
Colorado Springs, on Sep 02, 2019

Very professional

5.0
Verified Homeowner
Colorado Springs, on Aug 28, 2019

The initial response to fix issues

4.6
Verified Homeowner
Colorado Springs, CO, on Aug 24, 2019

I was very impressed with the service from beginning to in with the classic home sales people and the contractors they were very thorough very helpful and answer all my questions and took her all my needs

5.0
Verified Homeowner
Colorado Springs, on Aug 08, 2019

Warranty experience has been good. Classic has fixed all open issues to date in a timely manner.

4.6
Verified Homeowner
Colorado Springs, on Aug 05, 2019

The personal services required to continue to maintain our home and the professionalism.

5.0
Verified Homeowner
Colorado Springs, CO, on Jul 24, 2019

Everyone we worked with from start to finish was professional and timely with their communication and we felt very involved in the entire process. We loved working with Kimberly, Jennifer, Cheryl (Design), Tyler and Bob throughout the building process in Wolf Ranch

5.0
Verified Homeowner
Colorado Springs, on Jul 17, 2019

John Holt is the best. We're frustrated at the many delays with our issues but John gets things taken care of eventually.

4.2
Verified Homeowner
Colorado Springs, on Jul 16, 2019

The quality of the product.

4.4
Verified Homeowner
Colorado Springs, CO, on Jun 17, 2019

Excellent communication and updates.

4.9
Verified Homeowner
Colorado Springs, CO, on Jun 04, 2019

The ladies at the model home!!! By far those ladies ( Jennifer Kimberly and Cheryl ) made this experience above and beyond wonderful! We did not feel like a customer but friends! They are the jewel of your company and we are blessed to have worked with them.

4.8
Verified Homeowner
Colorado Springs, on May 25, 2019

They are responsive and have open communication. Time lines and what to expect next.

4.4
Verified Homeowner
Colorado Springs, CO, on May 18, 2019

Kimberly Liu was amazing from start until finish. I could contact with her with any questions and know that she would point me in the right direction.

5.0
Verified Homeowner
Colorado Springs, CO, on May 04, 2019

Watching the home being built

3.8
Verified Homeowner
Colorado Springs, CO, on Apr 26, 2019

The staff. Weakly update about the progress of the home construction. Spontaneous response.

5.0
Verified Homeowner
Colorado Springs, on Apr 25, 2019

The prompt professional response from the staff.

4.4
Verified Homeowner
Colorado Springs, on Apr 22, 2019

Quality and timely

4.6
Verified Homeowner
Colorado Springs, on Apr 18, 2019

Happy with quality service

5.0
Verified Homeowner
Colorado Springs, on Apr 12, 2019

Super quick response, always friendly and helpful.

5.0
Verified Homeowner
Colorado Springs, on Mar 23, 2019

When they said they’d fix something, they did quickly and they fixed it correctly.

4.8
Verified Homeowner
Colorado Springs, on Jan 31, 2019

Everybody was upfront in answering any question presented was not told any untruths

5.0
Verified Homeowner
Colorado Springs, on Jan 29, 2019

Good communication

4.2
Verified Homeowner
Colorado Springs, on Jan 01, 2019

They seem responsive so far

4.4
Verified Homeowner
Colorado Springs, on Dec 02, 2018

They are always very responsive and very kind when dealing with us and do so in a timely manner

4.3
Verified Homeowner
Colorado Springs, on Nov 18, 2018

We are very satisfied with the warranty service. James has been extremely helpful with all warranty issues. He is professional and worked diligently to address our issues. Thank you, Paul & Cherri

4.9
Verified Homeowner
Colorado Springs, on Nov 14, 2018

The service has been excellent, when I call about an issue it is taken care of right away

3.4
Verified Homeowner
Colorado Springs, on Nov 08, 2018

Working with the Sales and Warranty people to help us with all of our questions and concerns.

3.8
Verified Homeowner
Colorado Springs, on Nov 02, 2018

Was very interactive, included us throughout the process.

5.0
Verified Homeowner
Colorado Springs, on Oct 26, 2018

They reacted to my concerns in a timely fashion.

4.5
Verified Homeowner
Colorado Springs, on Aug 31, 2018

Everyone has been quick to respond and easy to work with.

4.5
Verified Homeowner
Colorado Springs, on Aug 31, 2018

Any issue we have had has been addressed in a timely and professional manner.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, CO, on May 02, 2020

Attention to detail, follow up, organization of process, follow through, timeliness, and friendly, compassionate attitudes of all Wolf Ranch team Kimberly, Jennifer, Bob, Kyle and Malichi. They all performed their jobs with a high level of excellence and patience and were able to answer all of our questions.

5.0
Verified Homeowner
Colorado Springs, CO, on Apr 16, 2020

Kimberly Liu and Jennifer Carlson

4.3
Verified Homeowner
Colorado Springs, CO, on Mar 26, 2020

Seeing the progress as it was built

5.0
Verified Homeowner
Colorado Springs, CO, on Feb 08, 2020

On time. Great communication from Classic through out the entire process. Minimal corrections needed on final walk through. Third purchase from Classic and they just keep getting better and better. Would not purchase any other builder than Classic. I can't express how great they are.

5.0
Verified Homeowner
Colorado Springs, CO, on Jan 22, 2020

Great communication from sales and construction teams!

4.9
Verified Homeowner
Colorado Springs, CO, on Dec 16, 2019

AGREED TO GIVE SMOOTH WALLS

3.6
Verified Homeowner
Colorado Springs, CO, on Dec 11, 2019

The sales people, Kimberly and Jennifer, were great. The GC, Bob, kept us up to date and informed of the progress associated with our home.

5.0
Verified Homeowner
Colorado Springs, CO, on Oct 22, 2019

Everyone we worked with from the Design Center (Cheryl Windom) to the staff at the Classic Home model in Wolf Ranch (Jennifer Carlson/Kimberly Liu) and the Superintendent (Bob) were all extremely friendly and helpful, which made the buying and building experience wonderful.

4.9
Verified Homeowner
Colorado Springs, CO, on Oct 20, 2019

Not sure

4.8
Verified Homeowner
Colorado Springs, CO, on Oct 10, 2019

Damien was a pleasure to work with. ..he was polite, friendly and helpful. He made us feel as though our satisfaction mattered.

3.7
Verified Homeowner
Colorado Springs, CO, on Oct 05, 2019

I liked the weekly progress updates and how Jennifer and Kimberly were always generous with their time in keeping us up to speed with the process.

3.6
Verified Homeowner
Colorado Springs, CO, on Oct 03, 2019

The weekly updates with pictures.

4.4
Verified Homeowner
Colorado Springs, CO, on Sep 16, 2019

The design center appointment were well laid out, logical (to us), & our designer was a real rockstar!

4.9
Verified Homeowner
Colorado Springs, CO, on Aug 24, 2019

I was very impressed with the service from beginning to in with the classic home sales people and the contractors they were very thorough very helpful and answer all my questions and took her all my needs

5.0
Verified Homeowner
Colorado Springs, CO, on Jul 24, 2019

Everyone we worked with from start to finish was professional and timely with their communication and we felt very involved in the entire process. We loved working with Kimberly, Jennifer, Cheryl (Design), Tyler and Bob throughout the building process in Wolf Ranch

5.0
Verified Homeowner
Colorado Springs, CO, on Jun 17, 2019

Excellent communication and updates.

4.9
Verified Homeowner
Colorado Springs, CO, on Jun 04, 2019

The ladies at the model home!!! By far those ladies ( Jennifer Kimberly and Cheryl ) made this experience above and beyond wonderful! We did not feel like a customer but friends! They are the jewel of your company and we are blessed to have worked with them.

4.8
Verified Homeowner
Colorado Springs, CO, on May 18, 2019

Kimberly Liu was amazing from start until finish. I could contact with her with any questions and know that she would point me in the right direction.

5.0
Verified Homeowner
Colorado Springs, CO, on May 04, 2019

Watching the home being built

3.8
Verified Homeowner
Colorado Springs, CO, on Apr 26, 2019

The staff. Weakly update about the progress of the home construction. Spontaneous response.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, on Jun 26, 2020

Wouldn't know; they have failed to come back and repair all the items that were either incomplete, flawed, or not installed properly. Several folks came, touched up a few things, and left us waiting for the more important repairs.

0.5
Verified Homeowner
Colorado Springs, on Jun 14, 2020

They have been responsive to our needs.

4.9
Verified Homeowner
Colorado Springs, on Jun 02, 2020

Nice, friendly and helpful people

4.9
Verified Homeowner
Colorado Springs, on Apr 27, 2020

it is difficult to say what has been best part as the warranty portion has probably been the worst part of our entire Classic experience.

3.1
Verified Homeowner
Colorado Springs, on Feb 13, 2020

We had a very hectic schedule during the time our warranty items needed to be worked on. We rescheduled several times and the warranty rep worked with our scheduling flawlessly. He was very accommodating.

4.8
Verified Homeowner
Colorado Springs, on Feb 04, 2020

Kyle has been a great help. We still have some items that need to be completed and I am awaiting to hear back on getting these items completed.

4.4
Verified Homeowner
Colorado Springs, on Oct 25, 2019

I really liked the first customer service rep we had the newest one seems too young and inexperienced to understand issues.

3.7
Verified Homeowner
Colorado Springs, on Oct 21, 2019

The building experience was wonderful. The follow up with minor repairs has been fair. There seems to be little consistency here and I feel we have been shuffled around and I have to start all over again.

4.0
Verified Homeowner
Colorado Springs, on Aug 28, 2019

The initial response to fix issues

4.6
Verified Homeowner
Colorado Springs, on Aug 08, 2019

Warranty experience has been good. Classic has fixed all open issues to date in a timely manner.

4.6
Verified Homeowner
Colorado Springs, on Aug 05, 2019

The personal services required to continue to maintain our home and the professionalism.

5.0
Verified Homeowner
Colorado Springs, on Jul 17, 2019

John Holt is the best. We're frustrated at the many delays with our issues but John gets things taken care of eventually.

4.2
Verified Homeowner
Colorado Springs, on Apr 18, 2019

Happy with quality service

5.0
Verified Homeowner
Colorado Springs, on Apr 12, 2019

Super quick response, always friendly and helpful.

5.0
Verified Homeowner
Colorado Springs, on Mar 23, 2019

When they said they’d fix something, they did quickly and they fixed it correctly.

4.8
Verified Homeowner
Colorado Springs, on Jan 01, 2019

They seem responsive so far

4.4
Verified Homeowner
Colorado Springs, on Nov 18, 2018

We are very satisfied with the warranty service. James has been extremely helpful with all warranty issues. He is professional and worked diligently to address our issues. Thank you, Paul & Cherri

4.9
Verified Homeowner
Colorado Springs, on Nov 14, 2018

The service has been excellent, when I call about an issue it is taken care of right away

3.4
Verified Homeowner
Colorado Springs, on Aug 31, 2018

Everyone has been quick to respond and easy to work with.

4.5
Verified Homeowner
Colorado Springs, on Aug 31, 2018

Any issue we have had has been addressed in a timely and professional manner.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, on Jun 22, 2020

The purchasing process was very good. From the first encounter with a Sales Rep at a model, through design & build, all went smoothly & Classic maintained good communication.

3.8
Verified Homeowner
Colorado Springs, on Apr 12, 2020

Jennifer and Kimberly in the Wolf Ranch Model home! By far, they are the crown jewel of Classic. They made us feel like family and are still to this day just as happy to see us one year later.

4.1
Verified Homeowner
Colorado Springs, on Mar 27, 2020

I like that I received a weekly update during the building process and pictures to show the progress

4.8
Verified Homeowner
Colorado Springs, on Mar 23, 2020

The whole experience was good. The follow-up and completion was excellent.

4.5
Verified Homeowner
Colorado Springs, on Mar 11, 2020

Awesome people.

4.3
Verified Homeowner
Colorado Springs, on Feb 06, 2020

Almost immediate response from all CH representatives when I have reached out.

4.3
Verified Homeowner
Colorado Springs, on Dec 28, 2019

My sales representitive, Kimberly.

3.4
Verified Homeowner
Colorado Springs, on Dec 03, 2019

Kindness and professionalism of their subs/repair people when we have work done.

3.8
Verified Homeowner
Colorado Springs, on Nov 12, 2019

How quickly everything went.

2.6
Verified Homeowner
Colorado Springs, on Sep 02, 2019

Very professional

5.0
Verified Homeowner
Colorado Springs, on Jul 16, 2019

The quality of the product.

4.4
Verified Homeowner
Colorado Springs, on May 25, 2019

They are responsive and have open communication. Time lines and what to expect next.

4.4
Verified Homeowner
Colorado Springs, on Apr 25, 2019

The prompt professional response from the staff.

4.4
Verified Homeowner
Colorado Springs, on Apr 22, 2019

Quality and timely

4.6
Verified Homeowner
Colorado Springs, on Jan 31, 2019

Everybody was upfront in answering any question presented was not told any untruths

5.0
Verified Homeowner
Colorado Springs, on Jan 29, 2019

Good communication

4.2
Verified Homeowner
Colorado Springs, on Dec 02, 2018

They are always very responsive and very kind when dealing with us and do so in a timely manner

4.3
Verified Homeowner
Colorado Springs, on Nov 08, 2018

Working with the Sales and Warranty people to help us with all of our questions and concerns.

3.8
Verified Homeowner
Colorado Springs, on Nov 02, 2018

Was very interactive, included us throughout the process.

5.0
Verified Homeowner
Colorado Springs, on Oct 26, 2018

They reacted to my concerns in a timely fashion.

4.5
Verified Homeowner