Top Homebuilder Ratings & Reviews

Classic Homes

Wolf Ranch

97 Homeowner Reviews Completed Jul 2018 - Jan 20

Overall Satisfaction

4.4
Customers' overall satisfaction
4.5
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Satisfaction

4.3

Purchase Experience

4.7

Home Personalization Experience

4.4

Lender Experience

4.5

Construction Experience

4.4

Customer Care Experience

4.7

Home Readiness

4.4

Installation & Workmanship

4.4

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, on Dec 28, 2019

My sales representitive, Kimberly.

3.4
Verified Homeowner
Colorado Springs, on Dec 16, 2019

AGREED TO GIVE SMOOTH WALLS

3.6
Verified Homeowner
Colorado Springs, on Dec 11, 2019

The sales people, Kimberly and Jennifer, were great. The GC, Bob, kept us up to date and informed of the progress associated with our home.

5.0
Verified Homeowner
Colorado Springs, on Dec 03, 2019

Kindness and professionalism of their subs/repair people when we have work done.

3.8
Verified Homeowner
Colorado Springs, on Nov 12, 2019

How quickly everything went.

2.6
Verified Homeowner
Colorado Springs, on Oct 25, 2019

I really liked the first customer service rep we had the newest one seems too young and inexperienced to understand issues.

3.7
Verified Homeowner
Colorado Springs, on Oct 22, 2019

Everyone we worked with from the Design Center (Cheryl Windom) to the staff at the Classic Home model in Wolf Ranch (Jennifer Carlson/Kimberly Liu) and the Superintendent (Bob) were all extremely friendly and helpful, which made the buying and building experience wonderful.

4.9
Verified Homeowner
Colorado Springs, on Oct 21, 2019

The building experience was wonderful. The follow up with minor repairs has been fair. There seems to be little consistency here and I feel we have been shuffled around and I have to start all over again.

4.0
Verified Homeowner
Colorado Springs, on Oct 20, 2019

Not sure

4.8
Verified Homeowner
Colorado Springs, on Oct 10, 2019

Damien was a pleasure to work with. ..he was polite, friendly and helpful. He made us feel as though our satisfaction mattered.

3.7
Verified Homeowner
Colorado Springs, on Oct 05, 2019

I liked the weekly progress updates and how Jennifer and Kimberly were always generous with their time in keeping us up to speed with the process.

3.6
Verified Homeowner
Colorado Springs, on Oct 03, 2019

The weekly updates with pictures.

4.4
Verified Homeowner
Colorado Springs, on Sep 16, 2019

The design center appointment were well laid out, logical (to us), & our designer was a real rockstar!

4.9
Verified Homeowner
Colorado Springs, on Sep 02, 2019

Very professional

5.0
Verified Homeowner
Colorado Springs, on Aug 28, 2019

The initial response to fix issues

4.6
Verified Homeowner
Colorado Springs, on Aug 24, 2019

I was very impressed with the service from beginning to in with the classic home sales people and the contractors they were very thorough very helpful and answer all my questions and took her all my needs

5.0
Verified Homeowner
Colorado Springs, on Aug 08, 2019

Warranty experience has been good. Classic has fixed all open issues to date in a timely manner.

4.6
Verified Homeowner
Colorado Springs, on Aug 05, 2019

The personal services required to continue to maintain our home and the professionalism.

5.0
Verified Homeowner
Colorado Springs, on Jul 24, 2019

Everyone we worked with from start to finish was professional and timely with their communication and we felt very involved in the entire process. We loved working with Kimberly, Jennifer, Cheryl (Design), Tyler and Bob throughout the building process in Wolf Ranch

5.0
Verified Homeowner
Colorado Springs, on Jul 17, 2019

John Holt is the best. We're frustrated at the many delays with our issues but John gets things taken care of eventually.

4.2
Verified Homeowner
Colorado Springs, on Jul 16, 2019

The quality of the product.

4.4
Verified Homeowner
Colorado Springs, on Jun 17, 2019

Excellent communication and updates.

4.9
Verified Homeowner
Colorado Springs, on Jun 04, 2019

The ladies at the model home!!! By far those ladies ( Jennifer Kimberly and Cheryl ) made this experience above and beyond wonderful! We did not feel like a customer but friends! They are the jewel of your company and we are blessed to have worked with them.

4.8
Verified Homeowner
Colorado Springs, on May 25, 2019

They are responsive and have open communication. Time lines and what to expect next.

4.4
Verified Homeowner
Colorado Springs, on May 18, 2019

Kimberly Liu was amazing from start until finish. I could contact with her with any questions and know that she would point me in the right direction.

5.0
Verified Homeowner
Colorado Springs, on May 04, 2019

Watching the home being built

3.8
Verified Homeowner
Colorado Springs, on Apr 26, 2019

The staff. Weakly update about the progress of the home construction. Spontaneous response.

5.0
Verified Homeowner
Colorado Springs, on Apr 25, 2019

The prompt professional response from the staff.

4.4
Verified Homeowner
Colorado Springs, on Apr 22, 2019

Quality and timely

4.6
Verified Homeowner
Colorado Springs, on Apr 18, 2019

Happy with quality service

5.0
Verified Homeowner
Colorado Springs, on Apr 18, 2019

Process was very smooth and easy. Sales team was great and not super pushy. Building/Construction team (Tyler & team) was fantastic during walk through and issue resolution. Working with the warranty team has been/is very smooth and reasonable also.

4.7
Verified Homeowner
Colorado Springs, on Apr 13, 2019

Communication with the builder was great and they always answered my questions.

5.0
Verified Homeowner
Colorado Springs, on Apr 12, 2019

Super quick response, always friendly and helpful.

5.0
Verified Homeowner
Colorado Springs, on Apr 11, 2019

Continuous contact by the sales team and construction supervisor.

5.0
Verified Homeowner
Colorado Springs, on Apr 10, 2019

Classic was always responsive to my questions and concerns. Cheryl, Kimberly and Jennifer were superb. Always courteous and friendly. Loved that pictures during the building of the house were taken weekly and sent to us as we were out of the country. Thanks to Bob for his assistance in helping to make this house our home.

5.0
Verified Homeowner
Colorado Springs, on Mar 23, 2019

When they said they’d fix something, they did quickly and they fixed it correctly.

4.8
Verified Homeowner
Colorado Springs, on Mar 15, 2019

Dealing with Kimberly was great.

4.3
Verified Homeowner
Colorado Springs, on Jan 31, 2019

Everybody was upfront in answering any question presented was not told any untruths

5.0
Verified Homeowner
Colorado Springs, on Jan 29, 2019

Good communication

4.2
Verified Homeowner
Colorado Springs, on Jan 01, 2019

They seem responsive so far

4.4
Verified Homeowner
Colorado Springs, on Dec 02, 2018

They are always very responsive and very kind when dealing with us and do so in a timely manner

4.3
Verified Homeowner
Colorado Springs, on Nov 18, 2018

We are very satisfied with the warranty service. James has been extremely helpful with all warranty issues. He is professional and worked diligently to address our issues. Thank you, Paul & Cherri

4.9
Verified Homeowner
Colorado Springs, on Nov 14, 2018

The service has been excellent, when I call about an issue it is taken care of right away

3.4
Verified Homeowner
Colorado Springs, on Nov 08, 2018

Working with the Sales and Warranty people to help us with all of our questions and concerns.

3.8
Verified Homeowner
Colorado Springs, on Nov 02, 2018

Was very interactive, included us throughout the process.

5.0
Verified Homeowner
Colorado Springs, on Oct 26, 2018

They reacted to my concerns in a timely fashion.

4.5
Verified Homeowner
Colorado Springs, on Aug 31, 2018

Everyone has been quick to respond and easy to work with.

4.5
Verified Homeowner
Colorado Springs, on Aug 31, 2018

Any issue we have had has been addressed in a timely and professional manner.

5.0
Verified Homeowner
Colorado Springs, on May 30, 2018

Throughout the experience, if we raised any issue or concern, it was addressed timely and to our satisfaction.

4.9
Verified Homeowner
Colorado Springs, on Apr 27, 2018

They have fixed everything we have asked about; nice and friendly to work with.

5.0
Verified Homeowner
Colorado Springs, on Apr 17, 2018

We love our home and the neighborhood, but we have so many unsettled problems and issues that make us very disappointed. The sales people were great, but once it gets into the hands of the customer service person: good luck, they delivered a house and unless you are willing to argue and push back, you have to settle for bad workmanship.

3.0
Verified Homeowner
Colorado Springs, on Apr 10, 2018

Weekly updates

4.8
Verified Homeowner
Colorado Springs, on Dec 27, 2017

fixing issues with the home. poor attention to detail (door stops not hitting door...)

3.1
Verified Homeowner
Colorado Springs, on Dec 01, 2017

Quality

3.3
Verified Homeowner
Colorado Springs, on Nov 25, 2017

It's obvious that Classic builds an amazing home, but their warranty side, is as equally amazing! Thank you classic for being an awesome builder and taking it the extra mile!

4.2
Verified Homeowner
Colorado Springs, on Jun 16, 2017

I've found the sales staff (Kimberly Liu), and more importantly, the "after purchase" guys (Malachi and Dan Fox) to be responsive to my concerns.

4.5
Verified Homeowner
Colorado Springs, on May 04, 2017

I am disappointed with the fact that we had to ask multiple times to have things done from our walk thru and with the problems we were having with the carpet.

3.2
Verified Homeowner
Colorado Springs, on Apr 17, 2017

still waiting on some touch up work to be done. Door bell doesn't work. A/C unit on the wrong side of home.

4.0
Verified Homeowner
Colorado Springs, on Apr 07, 2017

I have recommended Classic to friends who are in the process of building right now. I would however advise them to be very vigilant in the communication with the sales office and foreman.

4.2
Verified Homeowner
Colorado Springs, on Mar 15, 2017

I have noticed a few minor issues with drywall, etc, but the overall quality has been excellent

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, on Dec 16, 2019

AGREED TO GIVE SMOOTH WALLS

3.6
Verified Homeowner
Colorado Springs, on Dec 11, 2019

The sales people, Kimberly and Jennifer, were great. The GC, Bob, kept us up to date and informed of the progress associated with our home.

5.0
Verified Homeowner
Colorado Springs, on Oct 22, 2019

Everyone we worked with from the Design Center (Cheryl Windom) to the staff at the Classic Home model in Wolf Ranch (Jennifer Carlson/Kimberly Liu) and the Superintendent (Bob) were all extremely friendly and helpful, which made the buying and building experience wonderful.

4.9
Verified Homeowner
Colorado Springs, on Oct 20, 2019

Not sure

4.8
Verified Homeowner
Colorado Springs, on Oct 10, 2019

Damien was a pleasure to work with. ..he was polite, friendly and helpful. He made us feel as though our satisfaction mattered.

3.7
Verified Homeowner
Colorado Springs, on Oct 05, 2019

I liked the weekly progress updates and how Jennifer and Kimberly were always generous with their time in keeping us up to speed with the process.

3.6
Verified Homeowner
Colorado Springs, on Oct 03, 2019

The weekly updates with pictures.

4.4
Verified Homeowner
Colorado Springs, on Sep 16, 2019

The design center appointment were well laid out, logical (to us), & our designer was a real rockstar!

4.9
Verified Homeowner
Colorado Springs, on Aug 24, 2019

I was very impressed with the service from beginning to in with the classic home sales people and the contractors they were very thorough very helpful and answer all my questions and took her all my needs

5.0
Verified Homeowner
Colorado Springs, on Jul 24, 2019

Everyone we worked with from start to finish was professional and timely with their communication and we felt very involved in the entire process. We loved working with Kimberly, Jennifer, Cheryl (Design), Tyler and Bob throughout the building process in Wolf Ranch

5.0
Verified Homeowner
Colorado Springs, on Jun 17, 2019

Excellent communication and updates.

4.9
Verified Homeowner
Colorado Springs, on Jun 04, 2019

The ladies at the model home!!! By far those ladies ( Jennifer Kimberly and Cheryl ) made this experience above and beyond wonderful! We did not feel like a customer but friends! They are the jewel of your company and we are blessed to have worked with them.

4.8
Verified Homeowner
Colorado Springs, on May 18, 2019

Kimberly Liu was amazing from start until finish. I could contact with her with any questions and know that she would point me in the right direction.

5.0
Verified Homeowner
Colorado Springs, on May 04, 2019

Watching the home being built

3.8
Verified Homeowner
Colorado Springs, on Apr 26, 2019

The staff. Weakly update about the progress of the home construction. Spontaneous response.

5.0
Verified Homeowner
Colorado Springs, on Apr 18, 2019

Process was very smooth and easy. Sales team was great and not super pushy. Building/Construction team (Tyler & team) was fantastic during walk through and issue resolution. Working with the warranty team has been/is very smooth and reasonable also.

4.7
Verified Homeowner
Colorado Springs, on Apr 13, 2019

Communication with the builder was great and they always answered my questions.

5.0
Verified Homeowner
Colorado Springs, on Apr 11, 2019

Continuous contact by the sales team and construction supervisor.

5.0
Verified Homeowner
Colorado Springs, on Apr 10, 2019

Classic was always responsive to my questions and concerns. Cheryl, Kimberly and Jennifer were superb. Always courteous and friendly. Loved that pictures during the building of the house were taken weekly and sent to us as we were out of the country. Thanks to Bob for his assistance in helping to make this house our home.

5.0
Verified Homeowner
Colorado Springs, on Mar 15, 2019

Dealing with Kimberly was great.

4.3
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, on Oct 25, 2019

I really liked the first customer service rep we had the newest one seems too young and inexperienced to understand issues.

3.7
Verified Homeowner
Colorado Springs, on Oct 21, 2019

The building experience was wonderful. The follow up with minor repairs has been fair. There seems to be little consistency here and I feel we have been shuffled around and I have to start all over again.

4.0
Verified Homeowner
Colorado Springs, on Aug 28, 2019

The initial response to fix issues

4.6
Verified Homeowner
Colorado Springs, on Aug 08, 2019

Warranty experience has been good. Classic has fixed all open issues to date in a timely manner.

4.6
Verified Homeowner
Colorado Springs, on Aug 05, 2019

The personal services required to continue to maintain our home and the professionalism.

5.0
Verified Homeowner
Colorado Springs, on Jul 17, 2019

John Holt is the best. We're frustrated at the many delays with our issues but John gets things taken care of eventually.

4.2
Verified Homeowner
Colorado Springs, on Apr 18, 2019

Happy with quality service

5.0
Verified Homeowner
Colorado Springs, on Apr 12, 2019

Super quick response, always friendly and helpful.

5.0
Verified Homeowner
Colorado Springs, on Mar 23, 2019

When they said they’d fix something, they did quickly and they fixed it correctly.

4.8
Verified Homeowner
Colorado Springs, on Jan 01, 2019

They seem responsive so far

4.4
Verified Homeowner
Colorado Springs, on Nov 18, 2018

We are very satisfied with the warranty service. James has been extremely helpful with all warranty issues. He is professional and worked diligently to address our issues. Thank you, Paul & Cherri

4.9
Verified Homeowner
Colorado Springs, on Nov 14, 2018

The service has been excellent, when I call about an issue it is taken care of right away

3.4
Verified Homeowner
Colorado Springs, on Aug 31, 2018

Everyone has been quick to respond and easy to work with.

4.5
Verified Homeowner
Colorado Springs, on Aug 31, 2018

Any issue we have had has been addressed in a timely and professional manner.

5.0
Verified Homeowner
Colorado Springs, on May 30, 2018

Throughout the experience, if we raised any issue or concern, it was addressed timely and to our satisfaction.

4.9
Verified Homeowner
Colorado Springs, on Apr 27, 2018

They have fixed everything we have asked about; nice and friendly to work with.

5.0
Verified Homeowner
Colorado Springs, on Dec 01, 2017

Quality

3.3
Verified Homeowner
Colorado Springs, on Apr 17, 2017

still waiting on some touch up work to be done. Door bell doesn't work. A/C unit on the wrong side of home.

4.0
Verified Homeowner
Colorado Springs, on Apr 07, 2017

I have recommended Classic to friends who are in the process of building right now. I would however advise them to be very vigilant in the communication with the sales office and foreman.

4.2
Verified Homeowner
Colorado Springs, on Mar 15, 2017

I have noticed a few minor issues with drywall, etc, but the overall quality has been excellent

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, on Dec 28, 2019

My sales representitive, Kimberly.

3.4
Verified Homeowner
Colorado Springs, on Dec 03, 2019

Kindness and professionalism of their subs/repair people when we have work done.

3.8
Verified Homeowner
Colorado Springs, on Nov 12, 2019

How quickly everything went.

2.6
Verified Homeowner
Colorado Springs, on Sep 02, 2019

Very professional

5.0
Verified Homeowner
Colorado Springs, on Jul 16, 2019

The quality of the product.

4.4
Verified Homeowner
Colorado Springs, on May 25, 2019

They are responsive and have open communication. Time lines and what to expect next.

4.4
Verified Homeowner
Colorado Springs, on Apr 25, 2019

The prompt professional response from the staff.

4.4
Verified Homeowner
Colorado Springs, on Apr 22, 2019

Quality and timely

4.6
Verified Homeowner
Colorado Springs, on Jan 31, 2019

Everybody was upfront in answering any question presented was not told any untruths

5.0
Verified Homeowner
Colorado Springs, on Jan 29, 2019

Good communication

4.2
Verified Homeowner
Colorado Springs, on Dec 02, 2018

They are always very responsive and very kind when dealing with us and do so in a timely manner

4.3
Verified Homeowner
Colorado Springs, on Nov 08, 2018

Working with the Sales and Warranty people to help us with all of our questions and concerns.

3.8
Verified Homeowner
Colorado Springs, on Nov 02, 2018

Was very interactive, included us throughout the process.

5.0
Verified Homeowner
Colorado Springs, on Oct 26, 2018

They reacted to my concerns in a timely fashion.

4.5
Verified Homeowner
Colorado Springs, on Apr 17, 2018

We love our home and the neighborhood, but we have so many unsettled problems and issues that make us very disappointed. The sales people were great, but once it gets into the hands of the customer service person: good luck, they delivered a house and unless you are willing to argue and push back, you have to settle for bad workmanship.

3.0
Verified Homeowner
Colorado Springs, on Apr 10, 2018

Weekly updates

4.8
Verified Homeowner
Colorado Springs, on Dec 27, 2017

fixing issues with the home. poor attention to detail (door stops not hitting door...)

3.1
Verified Homeowner
Colorado Springs, on Nov 25, 2017

It's obvious that Classic builds an amazing home, but their warranty side, is as equally amazing! Thank you classic for being an awesome builder and taking it the extra mile!

4.2
Verified Homeowner
Colorado Springs, on Jun 16, 2017

I've found the sales staff (Kimberly Liu), and more importantly, the "after purchase" guys (Malachi and Dan Fox) to be responsive to my concerns.

4.5
Verified Homeowner
Colorado Springs, on May 04, 2017

I am disappointed with the fact that we had to ask multiple times to have things done from our walk thru and with the problems we were having with the carpet.

3.2
Verified Homeowner