Top Homebuilder Ratings & Reviews

Classic Homes

Jackson Creek North

30 Homeowner Reviews Completed Aug 2020 - Jul 2021

Overall Satisfaction

4.6
Customers' overall satisfaction
4.8
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.8

Home Personalization Experience

4.8

Lender Experience

4.8

Construction Experience

4.8

Customer Care Experience

4.9

Home Readiness

4.6

Installation & Workmanship

4.7

Community Profile

Classic Homes logo
Classic Homes is a locally owned Colorado Springs builder and the only builder to have received the Better Business Bureau’s “Excellence in Customer Service” award on three separate occasions and is also the only builder to be designated as Colorado Springs Best Homebuilder by The Gazette for twelve years running, and the Colorado Springs Business Journal for eleven years running — a true testament to the care and commitment Classic Homes shows our home buyers before, during, and after they’ve become members of our communities.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Monument, on May 18, 2021

Professional staff. Easy communication and quick to answer questions. Craig, Karin and Greg are amazing.

4.9
Verified Homeowner
Monument, CO, on Jun 12, 2021

Easy process and good communications during the build. Good pre-closing meetings

5.0
Verified Homeowner
Monument, on Jul 24, 2021

Mostly positive experience. I'm still waiting for my pop-outs to be painted correctly. House was completed in Feb, the pop out issue was addressed at the 60-day f/u. Still waiting...

3.1
Verified Homeowner
Monument, on Apr 14, 2021

Responsiveness to warranty work was prompt. Sales reps were honest and informative. House is well built and a good value

4.6
Verified Homeowner
Monument, CO, on May 16, 2021

The only things I disliked about the build process was not being informed of potential issues with my choices by experts. I had a gas line installed on the back patio and it sits nearly 4 feet off the ground due to the footer. If I would have known it was going to be that high, I would have relocated it. Feels like no one thought that might be a weird location for it and just pressed on.

4.8
Verified Homeowner
Monument, on Jun 17, 2021

So far I’ve only had to make one service request and they got back to me within and hour and had someone there the same day.

5.0
Verified Homeowner
Monument, CO, on May 15, 2021

Communication was good - keeping us posted about progress, any issues, photos, etc.

5.0
Verified Homeowner
Monument, on Jun 15, 2021

Overall very responsive, I'm still concerned about the electrical to the microwave

4.5
Verified Homeowner
Monument, on Apr 04, 2021

Multiple issues with the quality of the trades used to build and many issues and resistance when attempting to repair

4.5
Verified Homeowner
Monument, CO, on May 03, 2021

The communication was amazing between everyone. They were very professional and stayed on top of everything.

5.0
Verified Homeowner
Monument, on Jan 29, 2021

Too many “industry standard” excuses to not address issues with the home.

2.9
Verified Homeowner
Monument, CO, on Mar 09, 2021

We have done a brand new construction home before and were familiar with the process, but classic homes was just better at paying attention to the details and hands down better communication. Craig and Karin were excellent in walking me through the different options and were always quick to respond to our many questions. Foster and Damien followed it up with excellent attention to detail on the construction aspect. With another builder I was constantly having to have them replace something or swap out a board or re measure. But these guys would find it and fix it before I even had a chance to talk to them about it. It felt very personable like it wasn't just a tract home and I wasn't just another contract. Then Shelley at Pentrust Mortgage who Karin and Craig recommended was phenomenal. The best purchase experience I have had yet. SInce we have moved in there has been some minor things to fix and Damien has been on it with out any hassle.

5.0
Verified Homeowner
Monument, on Dec 24, 2020

Water is leaking into my house and I was told it is normal and you refuse to fix it. You say it is not a warranty issue. I just have to live with it.

0.5
Verified Homeowner
Monument, CO, on Mar 07, 2021

Liked the Great customer service and commitment to helping us get the home we wanted. Disliked how Some of the trades did mediocre work initially that had to be fixed later (exterior painting, floor). Liked how touch ups and fixes were accomplished on schedule though. Liked the good communication between us and the sales staff and Foster/Damian. Foster and Damian in particular were incredible and took the customer service to the next level. I felt like our concerns were heard at each step and they found ways to solve issues that could have made our home buying experience a nightmare.

4.7
Verified Homeowner
Monument, on Dec 10, 2020

Karen and Craig are always on top it anytime I have a question. They are the best.

5.0
Verified Homeowner
Monument, CO, on Feb 11, 2021

Overall a great experience working with sales people and staff. The quality control over the sub contractors could be better.

4.4
Verified Homeowner
Monument, CO, on Jan 29, 2021

Overall I was impressed with the sales staff (Karin and Craig) and Foster, the construction supervisor. They were easy to work with and extremely helpful. After our move-in, the customer service person didn't followup and paint the base of the stairway struts like he promised. I filed a customer service request today, there are issues with the electrical. I was surprised at that problem.

4.8
Verified Homeowner
Monument, CO, on Jan 09, 2021

Craig was so helpful and quick to answer any questions throughout the entire process. Any person I dealt with was pleasant and very helpful!

5.0
Verified Homeowner
Monument, CO, on Nov 24, 2020

Classic was very good about communication and helpful on our closing day when our mortgage underwriter was making multiple mistakes. We did have a change in our project manager part way through the build which was not ideal but ended up working out great. the staff were all very friendly and helpful when my husband or I were confused. I do wish we would have known/been reminded the 3rd car garage did not come with a motor which we had to get installed after move in. My husband seemed to remember this while I forgot so this may not be Classic's fault, but my bad memory instead.

4.8
Verified Homeowner
Monument, CO, on Sep 15, 2020

Transparency from Classic homes staff throughout the process was excellent. We appreciated the opportunity to be involved throughout the selection, design and build process.

3.8
Verified Homeowner
Monument, CO, on Aug 19, 2020

I liked the openness, friendliness, communication , quality services from Karin, ,Criag, Grerg, and Robert. The weekly update was very nice.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Monument, CO, on Jun 12, 2021

Easy process and good communications during the build. Good pre-closing meetings

5.0
Verified Homeowner
Monument, CO, on May 16, 2021

The only things I disliked about the build process was not being informed of potential issues with my choices by experts. I had a gas line installed on the back patio and it sits nearly 4 feet off the ground due to the footer. If I would have known it was going to be that high, I would have relocated it. Feels like no one thought that might be a weird location for it and just pressed on.

4.8
Verified Homeowner
Monument, CO, on May 15, 2021

Communication was good - keeping us posted about progress, any issues, photos, etc.

5.0
Verified Homeowner
Monument, CO, on May 03, 2021

The communication was amazing between everyone. They were very professional and stayed on top of everything.

5.0
Verified Homeowner
Monument, CO, on Mar 09, 2021

We have done a brand new construction home before and were familiar with the process, but classic homes was just better at paying attention to the details and hands down better communication. Craig and Karin were excellent in walking me through the different options and were always quick to respond to our many questions. Foster and Damien followed it up with excellent attention to detail on the construction aspect. With another builder I was constantly having to have them replace something or swap out a board or re measure. But these guys would find it and fix it before I even had a chance to talk to them about it. It felt very personable like it wasn't just a tract home and I wasn't just another contract. Then Shelley at Pentrust Mortgage who Karin and Craig recommended was phenomenal. The best purchase experience I have had yet. SInce we have moved in there has been some minor things to fix and Damien has been on it with out any hassle.

5.0
Verified Homeowner
Monument, CO, on Mar 07, 2021

Liked the Great customer service and commitment to helping us get the home we wanted. Disliked how Some of the trades did mediocre work initially that had to be fixed later (exterior painting, floor). Liked how touch ups and fixes were accomplished on schedule though. Liked the good communication between us and the sales staff and Foster/Damian. Foster and Damian in particular were incredible and took the customer service to the next level. I felt like our concerns were heard at each step and they found ways to solve issues that could have made our home buying experience a nightmare.

4.7
Verified Homeowner
Monument, CO, on Feb 11, 2021

Overall a great experience working with sales people and staff. The quality control over the sub contractors could be better.

4.4
Verified Homeowner
Monument, CO, on Jan 29, 2021

Overall I was impressed with the sales staff (Karin and Craig) and Foster, the construction supervisor. They were easy to work with and extremely helpful. After our move-in, the customer service person didn't followup and paint the base of the stairway struts like he promised. I filed a customer service request today, there are issues with the electrical. I was surprised at that problem.

4.8
Verified Homeowner
Monument, CO, on Jan 09, 2021

Craig was so helpful and quick to answer any questions throughout the entire process. Any person I dealt with was pleasant and very helpful!

5.0
Verified Homeowner
Monument, CO, on Nov 24, 2020

Classic was very good about communication and helpful on our closing day when our mortgage underwriter was making multiple mistakes. We did have a change in our project manager part way through the build which was not ideal but ended up working out great. the staff were all very friendly and helpful when my husband or I were confused. I do wish we would have known/been reminded the 3rd car garage did not come with a motor which we had to get installed after move in. My husband seemed to remember this while I forgot so this may not be Classic's fault, but my bad memory instead.

4.8
Verified Homeowner
Monument, CO, on Sep 15, 2020

Transparency from Classic homes staff throughout the process was excellent. We appreciated the opportunity to be involved throughout the selection, design and build process.

3.8
Verified Homeowner
Monument, CO, on Aug 19, 2020

I liked the openness, friendliness, communication , quality services from Karin, ,Criag, Grerg, and Robert. The weekly update was very nice.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Monument, on Jul 24, 2021

Mostly positive experience. I'm still waiting for my pop-outs to be painted correctly. House was completed in Feb, the pop out issue was addressed at the 60-day f/u. Still waiting...

3.1
Verified Homeowner
Monument, on Jun 17, 2021

So far I’ve only had to make one service request and they got back to me within and hour and had someone there the same day.

5.0
Verified Homeowner
Monument, on Jun 15, 2021

Overall very responsive, I'm still concerned about the electrical to the microwave

4.5
Verified Homeowner
Monument, on Apr 04, 2021

Multiple issues with the quality of the trades used to build and many issues and resistance when attempting to repair

4.5
Verified Homeowner
Monument, on Jan 29, 2021

Too many “industry standard” excuses to not address issues with the home.

2.9
Verified Homeowner
Monument, on Dec 24, 2020

Water is leaking into my house and I was told it is normal and you refuse to fix it. You say it is not a warranty issue. I just have to live with it.

0.5
Verified Homeowner
Monument, on Dec 10, 2020

Karen and Craig are always on top it anytime I have a question. They are the best.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Monument, on May 18, 2021

Professional staff. Easy communication and quick to answer questions. Craig, Karin and Greg are amazing.

4.9
Verified Homeowner
Monument, on Apr 14, 2021

Responsiveness to warranty work was prompt. Sales reps were honest and informative. House is well built and a good value

4.6
Verified Homeowner