Top Homebuilder Ratings & Reviews

Classic Homes

Jackson Creek North

63 Homeowner Reviews Completed Feb 2021 - Aug 2022

Overall Satisfaction

4.4
Customers' overall satisfaction
4.4
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.6

Home Personalization Experience

4.5

Lender Experience

4.8

Construction Experience

4.3

Customer Care Experience

4.6

Home Readiness

4.1

Installation & Workmanship

4.3

Community Profile

Classic Homes logo
Classic Homes is a locally owned Colorado Springs builder and the only builder to have received the Better Business Bureau’s “Excellence in Customer Service” award on three separate occasions and is also the only builder to be designated as Colorado Springs Best Homebuilder by The Gazette for twelve years running, and the Colorado Springs Business Journal for eleven years running — a true testament to the care and commitment Classic Homes shows our home buyers before, during, and after they’ve become members of our communities.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Monument, on Jan 18, 2022

At closing, several touch-ups had not been completed. We were assured that Classic would not prioritize other homes that were nearing closing over ours and would complete the touch-ups on time. But that is exactly what happened. Exterior painting that had been missed was not completed. Laminate floor boards that had been cut too short were supposed to be replaced, but never were. Covid was blamed for a paint shortage that prevented the exterior work. For a short time, a representative reached out with updates, promising they would complete the work. But we are now a year out and there is radio silence. Not a shining example of customer service or quality work.

3.3
Verified Homeowner
Monument, CO, on Jun 08, 2022

Everything was good from contract through closing except the last 2 months when the onsite builders Justyn and Seth failed to complete the job in a satisfactory manner. There are numerous items on an original walk through punch list from 3 months ago that are still not complete.

4.0
Verified Homeowner
Monument, on Jul 27, 2022

Warranty service has been terrible.

2.4
Verified Homeowner
Monument, on Dec 11, 2021

This is our second new build and we were happy with the first experience, But Classic Homes took it to another level with their customer service and quality of product.

4.8
Verified Homeowner
Monument, on Apr 24, 2022

Warranty service for garage door issue was quick and the rep did a great job. However there are many other issues that Classic was supposed to fix after our 60 day follow up and it never happened. Our driveway is crumbling, lot needs to be regraded after several contractors have driven through our yard and left tire marks, house was never painted after siding was sealed, gutter was improperly installed and flew off the house during a storm, front door does not shut, carpet is pulling up in low traffic areas.

1.2
Verified Homeowner
Monument, CO, on May 08, 2022

Likes: Quality of Product –I am impressed with Classic's standard of quality in materials and finished product. Above and beyond! –I really enjoyed the design phase (Ashley Warnoff was amazing to work with) –I'm thankful for Classic's decision to swallow rising lumber costs and not pass that on to the homebuyer. –I am also thankful that Classic allows homebuyers to lock in a housing price in a rising market. Dislikes: Lack of Support/Communication –I completely understand that covid ramifications and supply chain backorders made things really difficult for Classic, but overall I was disappointed in Classic's support for the homebuyer during the evolving situation. I felt very little support from Classic as I was trying to plan furniture drops, interest rates, a closing date, loan paperwork, career move, etc. And I wasn't even in a precarious housing situation. (I can't imagine trying to navigate the extending timeline of a new build while selling my current house!) I am not angry. I just think the situation could have been handled/communicated better as changes emerged. –I was not informed until later that my GC was replaced. I think I cycled through 3 GCs? Kyle, Justin, Seth? Maybe there were more? I don't even know if that is typical or not. –I was under the impression I would be given a weekly update on the house, but there were several weeks that went by with no communication. Not a big deal. Just unmet expectations in my mind that reflected poorly on Classic.

4.7
Verified Homeowner
Monument, on Nov 15, 2021

Still not convinced I don't have an electrical problem in kitchen, but if it is a problem, it will manifest itself this winter. Robert is aware of this and has been supportive and very helpful but we'll see. Otherwise I'm very satisfied,

4.2
Verified Homeowner
Monument, on Apr 13, 2022

communication is awful.

4.2
Verified Homeowner
Monument, CO, on May 07, 2022

Few things not completed. And no clue on when they will be done. No follow up.

5.0
Verified Homeowner
Monument, on Oct 08, 2021

Start to finish Classic was a joy to work with. Karen in the sales office was kind and understanding of my unique situation. As a single mom I’ve had experiences were others have not taken me seriously or been very dismissive….but not Karen! She was as has been a true supporter and encourager through the entire process. It’s such a great feeling to have another woman supporting and cheering for another woman to make her dreams happen!

4.2
Verified Homeowner
Monument, on Mar 20, 2022

Until the closing everyone was very nice and answer all the questions. After closing they are very mean and never keep the word. My closing was on October 19th still no answer for the cabinets, broken windows, leaking roof etc.

0.5
Verified Homeowner
Monument, CO, on May 07, 2022

Overall satisfied

4.2
Verified Homeowner
Monument, on May 18, 2021

Professional staff. Easy communication and quick to answer questions. Craig, Karin and Greg are amazing.

4.9
Verified Homeowner
Monument, on Dec 24, 2021

Still waiting to hear back and long wait times to have repairs taken care of

3.0
Verified Homeowner
Monument, CO, on Apr 09, 2022

The timeline was long, but I do understand the supply chain challenges. During the design center process, the paperwork was not processed. We contacted Karin and she was able to resolve the lost papers (thanks Karin). However, they were no able to make up the lost weeks, and we were then at the bottom of the list instead of where we would have been if paperwork was processed on time.

4.6
Verified Homeowner
Monument, on Apr 14, 2021

Responsiveness to warranty work was prompt. Sales reps were honest and informative. House is well built and a good value

4.6
Verified Homeowner
Monument, on Sep 12, 2021

Warranty service/customer care has taken care of all of our issues in a prompt manner. We are still waiting for construction to fix the aesthetics of the exterior of our basement windows.

4.9
Verified Homeowner
Monument, CO, on Mar 19, 2022

Classic stayed in constant communication throughout build.

4.9
Verified Homeowner
Monument, on Jul 24, 2021

Mostly positive experience. I'm still waiting for my pop-outs to be painted correctly. House was completed in Feb, the pop out issue was addressed at the 60-day f/u. Still waiting...

3.1
Verified Homeowner
Monument, CO, on Mar 18, 2022

Amazing communication, top quality craftsmanship and attention to detail was the best I’ve heard of a builder to date. Amazing builder.

5.0
Verified Homeowner
Monument, on Jun 17, 2021

So far I’ve only had to make one service request and they got back to me within and hour and had someone there the same day.

5.0
Verified Homeowner
Monument, CO, on Mar 17, 2022

1. Classic Homes took 13months to build my home. 2. Classic Homes charged me $7982 more than the price listed in the price sheet. When asked I was asked me leave. I still have two price sheets printed on different dates that did not include this additional cost. 3. Classic Homes did not honor their commitment of putting a 20sqft of cement (of value $120) which they agreed and I docu-signed. They out rightly denied ever having agreed although signed document says otherwise. When I asked further, I was asked to leave. 4. Classic Homes charged me $15367 for a third garage which does not have an opener worth $300. The contract neither said it is prewire-only nor it does not come with the opener. Another customer who bought a home (1949 Clayhouse Dr, Colorado Springs, CO 80919) was given a garage opener for no additional cost. A garage with no opener was very frustrating even though we got a good house built. 5. I have had few other unpleasant experience at the design studio, Low voltage and Sales, but I can overlook them as few things are bound to occur in a housing project. Overall, the end product is good but the experience is bitter and disappointing.

4.3
Verified Homeowner
Monument, on Jun 15, 2021

Overall very responsive, I'm still concerned about the electrical to the microwave

4.5
Verified Homeowner
Monument, CO, on Mar 10, 2022

The personal touch of having a phone update every week was great. Made us feel connected throughout the process.

4.8
Verified Homeowner
Monument, on Apr 04, 2021

Multiple issues with the quality of the trades used to build and many issues and resistance when attempting to repair

4.5
Verified Homeowner
Monument, CO, on Feb 14, 2022

Still no oven - even though I was promised a loaner before closing. Drainage issues that made an ice rink in my backyard which is delaying my landscaping - Classic unwilling to bring out a ground thawing machine.

4.1
Verified Homeowner
Monument, on Jan 29, 2021

Too many “industry standard” excuses to not address issues with the home.

2.9
Verified Homeowner
Monument, CO, on Dec 24, 2021

After we moved in, we noticed some flaws within the house, such as sharp nails sticking out of the carpet, paint flaws, and other small flaws that you could only possibly find after living in the house a while. Besides that, everything went really well throughout the whole process.

4.4
Verified Homeowner
Monument, on Dec 24, 2020

Water is leaking into my house and I was told it is normal and you refuse to fix it. You say it is not a warranty issue. I just have to live with it.

0.5
Verified Homeowner
Monument, CO, on Dec 08, 2021

I loved how diverse the selections for products were. The home looks aesthetically pleasing but there are certainly quality issues. The carpet has still not been fixed and we are finding light fixtures were drilled directly into drywall without anchoring them. Radon was tested while the basement bathroom light and fan were on with the radon machine outside the bathroom against the wall to skew results. I was able to get a picture of this during testing (from the window well). Beer bottles and garbage were frequently found on site along with dog feces in our garage at one point. Karin and Craig seemed to be responsive to our concerns but the trades never seemed to follow up with their side of the work orders. Communication was not always clear and our home sat finished with cabinets, appliances, and flooring for a month and a half before we were able to move in. It did not seem to be a priority for them.

3.9
Verified Homeowner
Monument, on Dec 10, 2020

Karen and Craig are always on top it anytime I have a question. They are the best.

5.0
Verified Homeowner
Monument, CO, on Dec 08, 2021

We like the weekly progress on our house, the sale staff were very friendly.

4.7
Verified Homeowner
Monument, CO, on Sep 09, 2021

I enjoyed the weekly calls to update me on the status of the build.

4.8
Verified Homeowner
Monument, CO, on Jun 12, 2021

Easy process and good communications during the build. Good pre-closing meetings

5.0
Verified Homeowner
Monument, CO, on May 16, 2021

The only things I disliked about the build process was not being informed of potential issues with my choices by experts. I had a gas line installed on the back patio and it sits nearly 4 feet off the ground due to the footer. If I would have known it was going to be that high, I would have relocated it. Feels like no one thought that might be a weird location for it and just pressed on.

4.8
Verified Homeowner
Monument, CO, on May 15, 2021

Communication was good - keeping us posted about progress, any issues, photos, etc.

5.0
Verified Homeowner
Monument, CO, on May 03, 2021

The communication was amazing between everyone. They were very professional and stayed on top of everything.

5.0
Verified Homeowner
Monument, CO, on Mar 09, 2021

We have done a brand new construction home before and were familiar with the process, but classic homes was just better at paying attention to the details and hands down better communication. Craig and Karin were excellent in walking me through the different options and were always quick to respond to our many questions. Foster and Damien followed it up with excellent attention to detail on the construction aspect. With another builder I was constantly having to have them replace something or swap out a board or re measure. But these guys would find it and fix it before I even had a chance to talk to them about it. It felt very personable like it wasn't just a tract home and I wasn't just another contract. Then Shelley at Pentrust Mortgage who Karin and Craig recommended was phenomenal. The best purchase experience I have had yet. SInce we have moved in there has been some minor things to fix and Damien has been on it with out any hassle.

5.0
Verified Homeowner
Monument, CO, on Mar 07, 2021

Liked the Great customer service and commitment to helping us get the home we wanted. Disliked how Some of the trades did mediocre work initially that had to be fixed later (exterior painting, floor). Liked how touch ups and fixes were accomplished on schedule though. Liked the good communication between us and the sales staff and Foster/Damian. Foster and Damian in particular were incredible and took the customer service to the next level. I felt like our concerns were heard at each step and they found ways to solve issues that could have made our home buying experience a nightmare.

4.7
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Monument, CO, on Jun 08, 2022

Everything was good from contract through closing except the last 2 months when the onsite builders Justyn and Seth failed to complete the job in a satisfactory manner. There are numerous items on an original walk through punch list from 3 months ago that are still not complete.

4.0
Verified Homeowner
Monument, CO, on May 08, 2022

Likes: Quality of Product –I am impressed with Classic's standard of quality in materials and finished product. Above and beyond! –I really enjoyed the design phase (Ashley Warnoff was amazing to work with) –I'm thankful for Classic's decision to swallow rising lumber costs and not pass that on to the homebuyer. –I am also thankful that Classic allows homebuyers to lock in a housing price in a rising market. Dislikes: Lack of Support/Communication –I completely understand that covid ramifications and supply chain backorders made things really difficult for Classic, but overall I was disappointed in Classic's support for the homebuyer during the evolving situation. I felt very little support from Classic as I was trying to plan furniture drops, interest rates, a closing date, loan paperwork, career move, etc. And I wasn't even in a precarious housing situation. (I can't imagine trying to navigate the extending timeline of a new build while selling my current house!) I am not angry. I just think the situation could have been handled/communicated better as changes emerged. –I was not informed until later that my GC was replaced. I think I cycled through 3 GCs? Kyle, Justin, Seth? Maybe there were more? I don't even know if that is typical or not. –I was under the impression I would be given a weekly update on the house, but there were several weeks that went by with no communication. Not a big deal. Just unmet expectations in my mind that reflected poorly on Classic.

4.7
Verified Homeowner
Monument, CO, on May 07, 2022

Few things not completed. And no clue on when they will be done. No follow up.

5.0
Verified Homeowner
Monument, CO, on May 07, 2022

Overall satisfied

4.2
Verified Homeowner
Monument, CO, on Apr 09, 2022

The timeline was long, but I do understand the supply chain challenges. During the design center process, the paperwork was not processed. We contacted Karin and she was able to resolve the lost papers (thanks Karin). However, they were no able to make up the lost weeks, and we were then at the bottom of the list instead of where we would have been if paperwork was processed on time.

4.6
Verified Homeowner
Monument, CO, on Mar 19, 2022

Classic stayed in constant communication throughout build.

4.9
Verified Homeowner
Monument, CO, on Mar 18, 2022

Amazing communication, top quality craftsmanship and attention to detail was the best I’ve heard of a builder to date. Amazing builder.

5.0
Verified Homeowner
Monument, CO, on Mar 17, 2022

1. Classic Homes took 13months to build my home. 2. Classic Homes charged me $7982 more than the price listed in the price sheet. When asked I was asked me leave. I still have two price sheets printed on different dates that did not include this additional cost. 3. Classic Homes did not honor their commitment of putting a 20sqft of cement (of value $120) which they agreed and I docu-signed. They out rightly denied ever having agreed although signed document says otherwise. When I asked further, I was asked to leave. 4. Classic Homes charged me $15367 for a third garage which does not have an opener worth $300. The contract neither said it is prewire-only nor it does not come with the opener. Another customer who bought a home (1949 Clayhouse Dr, Colorado Springs, CO 80919) was given a garage opener for no additional cost. A garage with no opener was very frustrating even though we got a good house built. 5. I have had few other unpleasant experience at the design studio, Low voltage and Sales, but I can overlook them as few things are bound to occur in a housing project. Overall, the end product is good but the experience is bitter and disappointing.

4.3
Verified Homeowner
Monument, CO, on Mar 10, 2022

The personal touch of having a phone update every week was great. Made us feel connected throughout the process.

4.8
Verified Homeowner
Monument, CO, on Feb 14, 2022

Still no oven - even though I was promised a loaner before closing. Drainage issues that made an ice rink in my backyard which is delaying my landscaping - Classic unwilling to bring out a ground thawing machine.

4.1
Verified Homeowner
Monument, CO, on Dec 24, 2021

After we moved in, we noticed some flaws within the house, such as sharp nails sticking out of the carpet, paint flaws, and other small flaws that you could only possibly find after living in the house a while. Besides that, everything went really well throughout the whole process.

4.4
Verified Homeowner
Monument, CO, on Dec 08, 2021

I loved how diverse the selections for products were. The home looks aesthetically pleasing but there are certainly quality issues. The carpet has still not been fixed and we are finding light fixtures were drilled directly into drywall without anchoring them. Radon was tested while the basement bathroom light and fan were on with the radon machine outside the bathroom against the wall to skew results. I was able to get a picture of this during testing (from the window well). Beer bottles and garbage were frequently found on site along with dog feces in our garage at one point. Karin and Craig seemed to be responsive to our concerns but the trades never seemed to follow up with their side of the work orders. Communication was not always clear and our home sat finished with cabinets, appliances, and flooring for a month and a half before we were able to move in. It did not seem to be a priority for them.

3.9
Verified Homeowner
Monument, CO, on Dec 08, 2021

We like the weekly progress on our house, the sale staff were very friendly.

4.7
Verified Homeowner
Monument, CO, on Sep 09, 2021

I enjoyed the weekly calls to update me on the status of the build.

4.8
Verified Homeowner
Monument, CO, on Jun 12, 2021

Easy process and good communications during the build. Good pre-closing meetings

5.0
Verified Homeowner
Monument, CO, on May 16, 2021

The only things I disliked about the build process was not being informed of potential issues with my choices by experts. I had a gas line installed on the back patio and it sits nearly 4 feet off the ground due to the footer. If I would have known it was going to be that high, I would have relocated it. Feels like no one thought that might be a weird location for it and just pressed on.

4.8
Verified Homeowner
Monument, CO, on May 15, 2021

Communication was good - keeping us posted about progress, any issues, photos, etc.

5.0
Verified Homeowner
Monument, CO, on May 03, 2021

The communication was amazing between everyone. They were very professional and stayed on top of everything.

5.0
Verified Homeowner
Monument, CO, on Mar 09, 2021

We have done a brand new construction home before and were familiar with the process, but classic homes was just better at paying attention to the details and hands down better communication. Craig and Karin were excellent in walking me through the different options and were always quick to respond to our many questions. Foster and Damien followed it up with excellent attention to detail on the construction aspect. With another builder I was constantly having to have them replace something or swap out a board or re measure. But these guys would find it and fix it before I even had a chance to talk to them about it. It felt very personable like it wasn't just a tract home and I wasn't just another contract. Then Shelley at Pentrust Mortgage who Karin and Craig recommended was phenomenal. The best purchase experience I have had yet. SInce we have moved in there has been some minor things to fix and Damien has been on it with out any hassle.

5.0
Verified Homeowner
Monument, CO, on Mar 07, 2021

Liked the Great customer service and commitment to helping us get the home we wanted. Disliked how Some of the trades did mediocre work initially that had to be fixed later (exterior painting, floor). Liked how touch ups and fixes were accomplished on schedule though. Liked the good communication between us and the sales staff and Foster/Damian. Foster and Damian in particular were incredible and took the customer service to the next level. I felt like our concerns were heard at each step and they found ways to solve issues that could have made our home buying experience a nightmare.

4.7
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Monument, on Jul 27, 2022

Warranty service has been terrible.

2.4
Verified Homeowner
Monument, on Apr 24, 2022

Warranty service for garage door issue was quick and the rep did a great job. However there are many other issues that Classic was supposed to fix after our 60 day follow up and it never happened. Our driveway is crumbling, lot needs to be regraded after several contractors have driven through our yard and left tire marks, house was never painted after siding was sealed, gutter was improperly installed and flew off the house during a storm, front door does not shut, carpet is pulling up in low traffic areas.

1.2
Verified Homeowner
Monument, on Apr 13, 2022

communication is awful.

4.2
Verified Homeowner
Monument, on Mar 20, 2022

Until the closing everyone was very nice and answer all the questions. After closing they are very mean and never keep the word. My closing was on October 19th still no answer for the cabinets, broken windows, leaking roof etc.

0.5
Verified Homeowner
Monument, on Dec 24, 2021

Still waiting to hear back and long wait times to have repairs taken care of

3.0
Verified Homeowner
Monument, on Sep 12, 2021

Warranty service/customer care has taken care of all of our issues in a prompt manner. We are still waiting for construction to fix the aesthetics of the exterior of our basement windows.

4.9
Verified Homeowner
Monument, on Jul 24, 2021

Mostly positive experience. I'm still waiting for my pop-outs to be painted correctly. House was completed in Feb, the pop out issue was addressed at the 60-day f/u. Still waiting...

3.1
Verified Homeowner
Monument, on Jun 17, 2021

So far I’ve only had to make one service request and they got back to me within and hour and had someone there the same day.

5.0
Verified Homeowner
Monument, on Jun 15, 2021

Overall very responsive, I'm still concerned about the electrical to the microwave

4.5
Verified Homeowner
Monument, on Apr 04, 2021

Multiple issues with the quality of the trades used to build and many issues and resistance when attempting to repair

4.5
Verified Homeowner
Monument, on Jan 29, 2021

Too many “industry standard” excuses to not address issues with the home.

2.9
Verified Homeowner
Monument, on Dec 24, 2020

Water is leaking into my house and I was told it is normal and you refuse to fix it. You say it is not a warranty issue. I just have to live with it.

0.5
Verified Homeowner
Monument, on Dec 10, 2020

Karen and Craig are always on top it anytime I have a question. They are the best.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Monument, on Jan 18, 2022

At closing, several touch-ups had not been completed. We were assured that Classic would not prioritize other homes that were nearing closing over ours and would complete the touch-ups on time. But that is exactly what happened. Exterior painting that had been missed was not completed. Laminate floor boards that had been cut too short were supposed to be replaced, but never were. Covid was blamed for a paint shortage that prevented the exterior work. For a short time, a representative reached out with updates, promising they would complete the work. But we are now a year out and there is radio silence. Not a shining example of customer service or quality work.

3.3
Verified Homeowner
Monument, on Dec 11, 2021

This is our second new build and we were happy with the first experience, But Classic Homes took it to another level with their customer service and quality of product.

4.8
Verified Homeowner
Monument, on Nov 15, 2021

Still not convinced I don't have an electrical problem in kitchen, but if it is a problem, it will manifest itself this winter. Robert is aware of this and has been supportive and very helpful but we'll see. Otherwise I'm very satisfied,

4.2
Verified Homeowner
Monument, on Oct 08, 2021

Start to finish Classic was a joy to work with. Karen in the sales office was kind and understanding of my unique situation. As a single mom I’ve had experiences were others have not taken me seriously or been very dismissive….but not Karen! She was as has been a true supporter and encourager through the entire process. It’s such a great feeling to have another woman supporting and cheering for another woman to make her dreams happen!

4.2
Verified Homeowner
Monument, on May 18, 2021

Professional staff. Easy communication and quick to answer questions. Craig, Karin and Greg are amazing.

4.9
Verified Homeowner
Monument, on Apr 14, 2021

Responsiveness to warranty work was prompt. Sales reps were honest and informative. House is well built and a good value

4.6
Verified Homeowner