Top Homebuilder Ratings & Reviews

Classic Homes

Timber Ridge

11 Homeowner Reviews Completed Apr 2022 - Aug 2022

Overall Satisfaction

4.7
Customers' overall satisfaction
4.7
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.9

Home Personalization Experience

5.0

Lender Experience

5.0

Construction Experience

4.6

Customer Care Experience

4.7

Home Readiness

4.1

Installation & Workmanship

4.5

Community Profile

Classic Homes logo
Classic Homes is a locally owned Colorado Springs builder and the only builder to have received the Better Business Bureau’s “Excellence in Customer Service” award on three separate occasions and is also the only builder to be designated as Colorado Springs Best Homebuilder by The Gazette for twelve years running, and the Colorado Springs Business Journal for eleven years running — a true testament to the care and commitment Classic Homes shows our home buyers before, during, and after they’ve become members of our communities.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, CO, on Jul 12, 2022

There were a few hic-ups that caused some delays but overall in the end everything was taken care of. Sometimes it just took a little more effort to get the task at hand completed.

4.8
Verified Homeowner
Colorado Springs, CO, on Jul 10, 2022

One of the sales reps I dealt with early on misspoke about a few things that came with the house. Other than that, I have been very pleased with the overall process.

4.9
Verified Homeowner
Colorado Springs, CO, on Jul 10, 2022

The communication weekly and the pictures during the process. Everyone was very pleasant

5.0
Verified Homeowner
Colorado Springs, CO, on Jun 08, 2022

Our experience with the Classic team of people has been amazing. With the home, some things were wrong with it that we didn't catch at walk-through (oven doesn't work, replacement oven did not work; paint on window and garage windows; paint drippings; master door wouldn't shut; dimmer was missing on a switch; fuses in two areas of the home kept blowing out). However, Caleb, Kyle, Hayden and Cheryl have all worked very hard to try to support us through these issues.

4.9
Verified Homeowner
Colorado Springs, CO, on Jun 06, 2022

Lack of follow through on various items on final walkthrough before closing, lack of attention to detail in the home, various items damaged by all trades, “cleaning crew” did not clean our house whatsoever before closing. The whole house was filthy. There were metal shavings in the master shower that my husband almost stepped on that were not cleaned up after the shower door was installed. We were not notified when repair companies were coming, they just showed up at our house. There is paint splattered on our floors everywhere throughout the house. You need to hire more people because there is not enough employees to keep up with the amount of homes you’re building to insure home buyers have a quality experience and home. We did like the sales team, Cheryl and Hayden, they were great to us and very helpful throughout the whole process.

3.2
Verified Homeowner
Colorado Springs, CO, on May 12, 2022

We loved the weekly phone call update. The warranty process is very slow moving.

4.8
Verified Homeowner
Colorado Springs, CO, on Apr 16, 2022

Trades need to respect other trades

4.7
Verified Homeowner
Colorado Springs, CO, on Apr 09, 2022

Staff was always helpful and quick to respond. Toward the end, I felt like because we were almost done, we were treated differently than in the beginning. Less about the us, the customers, and more about finishing and getting their money from us.

4.8
Verified Homeowner
Colorado Springs, CO, on Apr 09, 2022

Classic is amazing. The customer is always right, their communication is top notch and they treat you like you’re the only customer they have.

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, CO, on Jul 12, 2022

There were a few hic-ups that caused some delays but overall in the end everything was taken care of. Sometimes it just took a little more effort to get the task at hand completed.

4.8
Verified Homeowner
Colorado Springs, CO, on Jul 10, 2022

One of the sales reps I dealt with early on misspoke about a few things that came with the house. Other than that, I have been very pleased with the overall process.

4.9
Verified Homeowner
Colorado Springs, CO, on Jul 10, 2022

The communication weekly and the pictures during the process. Everyone was very pleasant

5.0
Verified Homeowner
Colorado Springs, CO, on Jun 08, 2022

Our experience with the Classic team of people has been amazing. With the home, some things were wrong with it that we didn't catch at walk-through (oven doesn't work, replacement oven did not work; paint on window and garage windows; paint drippings; master door wouldn't shut; dimmer was missing on a switch; fuses in two areas of the home kept blowing out). However, Caleb, Kyle, Hayden and Cheryl have all worked very hard to try to support us through these issues.

4.9
Verified Homeowner
Colorado Springs, CO, on Jun 06, 2022

Lack of follow through on various items on final walkthrough before closing, lack of attention to detail in the home, various items damaged by all trades, “cleaning crew” did not clean our house whatsoever before closing. The whole house was filthy. There were metal shavings in the master shower that my husband almost stepped on that were not cleaned up after the shower door was installed. We were not notified when repair companies were coming, they just showed up at our house. There is paint splattered on our floors everywhere throughout the house. You need to hire more people because there is not enough employees to keep up with the amount of homes you’re building to insure home buyers have a quality experience and home. We did like the sales team, Cheryl and Hayden, they were great to us and very helpful throughout the whole process.

3.2
Verified Homeowner
Colorado Springs, CO, on May 12, 2022

We loved the weekly phone call update. The warranty process is very slow moving.

4.8
Verified Homeowner
Colorado Springs, CO, on Apr 16, 2022

Trades need to respect other trades

4.7
Verified Homeowner
Colorado Springs, CO, on Apr 09, 2022

Staff was always helpful and quick to respond. Toward the end, I felt like because we were almost done, we were treated differently than in the beginning. Less about the us, the customers, and more about finishing and getting their money from us.

4.8
Verified Homeowner
Colorado Springs, CO, on Apr 09, 2022

Classic is amazing. The customer is always right, their communication is top notch and they treat you like you’re the only customer they have.

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

There are no homeowner comments for this time period yet

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

There are no homeowner comments for this time period yet