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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Monument, CO, on Aug 18, 2025
Our only complaint was the preferred broker seemed more concerned about their commission and company’s interests above ours. Miscalculations on our loan estimates almost cost us the home, as we were told we needed to inject more cash in order to purchase the home before reviewing it more in depth and noticing the error. Also, the initial rate offered was well above other competitors. After the appraisal came in lower than the purchase price, the only option provided was again additional cash. It wasn’t until we contacted Classic ourselves, that we were able to negotiate a fair resolution.
Monument, on Sep 02, 2025
I like how easy it is to work with Classic Homes to address needs of the new home, when they arise. Classic Homes is very attentive to our concerns. The work order process is easy and is addressed by Classic in a very timely manner.
Monument, on Sep 08, 2025
issue management post closing - they have a great process in place to raise issues and are great at communicating but the overall resolution of some of the issues hasnt been great. Example is the loft flooring, its no flat and some of it has come lose
Monument, CO, on Jun 23, 2025
The thing that we disliked most about our whole experience was an early experience we had with a member of the sales team at Monument Junction. When we first looked at homes in the development we met Josh and he was very nice and super helpful. When we decided we wanted to buy a home there we were "assigned" Karin Martin as our primary point of contact. We had a horrible experience anytime we interacted with her. She was rude on multiple occasions speaking to us with an irritated tone, scoffing at questions we asked, and did not attend a single update call or any of the walkthrough appointments. I will say that the rest of the team that worked with us including Josh, Alan and Jessica were incredible and I couldn't say enough nice things about them.
Monument, on Jul 18, 2025
We had problems with the dryer tripping the circuit breaker. The solution to this issue wasn’t resolved . I had to hire my own electrician to address the issue.
Monument, on Aug 17, 2025
That the people who have performed work here truly seem to care.
Monument, CO, on Apr 29, 2025
We liked how easy it was to communicate with Classic Homes staff members who were always able to answer our questions in a timely manner. We loved the new home orientation with the builder; very insightful!
Monument, on Jun 23, 2025
Everyone from the warranty staff, to the sales folks, are wonderful to work with and extremely responsive.
Monument, on Jul 02, 2025
All staff and workers have been amazing. A couple of repair items though after closing were not addressed to our liking.
Monument, CO, on Jan 27, 2025
The friendliness of the staff. The pictures and communication each week.
Monument, on Apr 22, 2025
Wonderful customer service and easy answers to any questions!
Monument, CO, on Dec 16, 2024
Like - consistent communication, the staff at the sales office when over an beyond to keep us engaged with the build Dislike - to say the sales team element felt like they went over and beyond, I can not say the say about the final days before close and then post close. The house wasnt the cleanest when we moved in and felt like a check box with the warranty reps. Team on site was amazing, team from the head/back office wasnt as great.
Monument, on Apr 06, 2025
Long waits for any warranty appointment, over 4 weeks and thats just for the initial assessment.
Monument, CO, on Dec 15, 2024
We liked the weekly updates with pictures, we loved working with Tony, we appreciated the option of coming every Sunday We did not dislike anything
Monument, on Mar 15, 2025
Josh went out of his way to help us change a design choice when I discovered that I had made a mistake.
Monument, CO, on Nov 22, 2024
We appreciate the constant interaction, and prompt response to our heat vent issue. We also appreciate that someone is coming to fix most of what we've noted. OTOH, perhaps a couple of options should have been stressed more. There are a lot of decisions to make when building a home, but the need for gutter heaters means outlets under the eaves should probably be standard, or at least why you'd want them for reasons other than decorating should be emphasized. The garage is surprisingly narrow, also.
Monument, on Mar 01, 2025
The sales reps and service guys are all very friendly. The communication and access to our house while it was being built was great. What I don't feel overjoyed about is the floor joists are the bare minimum in support to pass inspection. Our kitchen island shakes and vibrates any time someone walks on the kitchen floor. Our front door had a defect and had to be replaced. Instead of putting in a new pre-hung door, they tried to make a new door slab fit into the old jamb. 5 months later and multiple attempts to fix it which have required me to take several 1/2 days off of work. The door is still not right, and they are still trying to make it work. I am taking another morning off work on Thursday. This time it is just to have a different person look at it and take measurements. That means I will need to take another partial day off work again and pray that on that visit it works.
Monument, CO, on Nov 15, 2024
It was all an easy process. Classic kept great communications for all steps.
Monument, on Feb 24, 2025
Team has been very responsive to any maintenace issues.
Monument, CO, on Oct 30, 2024
The sales reps Karin and Josh were very friendly and helpful. The whole staff including the construction supervisor kept us informed of the progress every week. They addressed our concerns quickly.
Monument, on Jan 31, 2025
The building process was detailed and easy to track. It was personalized from picking our plan, selecting our options at the design center, and seeing them implemented.
Monument, CO, on Oct 22, 2024
We purchased a spec home, so we were not involved in the overall build or design process.
Monument, on Dec 21, 2024
Ricky has been awesome. He is an asset to Classic! Very responsive and respectful.
Monument, CO, on Oct 16, 2024
Classic Homes is a top-notch, quality builder. Everyone we dealt with from the sales staff, to the designer, to our construction rep to the warranty staff was extremely professional, friendly and customer focused. This was our first time building a home and the experience could not have been more positive or seamless. We love our new home and it's extremely well built!
Monument, CO, on Aug 22, 2024
Karin and Josh were very informative and help us everyday along the process. They are assets to the company. Kudos to Seth and Allan who kept us informed weekly during the build process. Allan went above an beyond to ensure our home was built properly and made sure it was to our specifications.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Monument, CO, on Aug 18, 2025
Our only complaint was the preferred broker seemed more concerned about their commission and company’s interests above ours. Miscalculations on our loan estimates almost cost us the home, as we were told we needed to inject more cash in order to purchase the home before reviewing it more in depth and noticing the error. Also, the initial rate offered was well above other competitors. After the appraisal came in lower than the purchase price, the only option provided was again additional cash. It wasn’t until we contacted Classic ourselves, that we were able to negotiate a fair resolution.
Monument, CO, on Jun 23, 2025
The thing that we disliked most about our whole experience was an early experience we had with a member of the sales team at Monument Junction. When we first looked at homes in the development we met Josh and he was very nice and super helpful. When we decided we wanted to buy a home there we were "assigned" Karin Martin as our primary point of contact. We had a horrible experience anytime we interacted with her. She was rude on multiple occasions speaking to us with an irritated tone, scoffing at questions we asked, and did not attend a single update call or any of the walkthrough appointments. I will say that the rest of the team that worked with us including Josh, Alan and Jessica were incredible and I couldn't say enough nice things about them.
Monument, CO, on Apr 29, 2025
We liked how easy it was to communicate with Classic Homes staff members who were always able to answer our questions in a timely manner. We loved the new home orientation with the builder; very insightful!
Monument, CO, on Jan 27, 2025
The friendliness of the staff. The pictures and communication each week.
Monument, CO, on Dec 16, 2024
Like - consistent communication, the staff at the sales office when over an beyond to keep us engaged with the build Dislike - to say the sales team element felt like they went over and beyond, I can not say the say about the final days before close and then post close. The house wasnt the cleanest when we moved in and felt like a check box with the warranty reps. Team on site was amazing, team from the head/back office wasnt as great.
Monument, CO, on Dec 15, 2024
We liked the weekly updates with pictures, we loved working with Tony, we appreciated the option of coming every Sunday We did not dislike anything
Monument, CO, on Nov 22, 2024
We appreciate the constant interaction, and prompt response to our heat vent issue. We also appreciate that someone is coming to fix most of what we've noted. OTOH, perhaps a couple of options should have been stressed more. There are a lot of decisions to make when building a home, but the need for gutter heaters means outlets under the eaves should probably be standard, or at least why you'd want them for reasons other than decorating should be emphasized. The garage is surprisingly narrow, also.
Monument, CO, on Nov 15, 2024
It was all an easy process. Classic kept great communications for all steps.
Monument, CO, on Oct 30, 2024
The sales reps Karin and Josh were very friendly and helpful. The whole staff including the construction supervisor kept us informed of the progress every week. They addressed our concerns quickly.
Monument, CO, on Oct 22, 2024
We purchased a spec home, so we were not involved in the overall build or design process.
Monument, CO, on Oct 16, 2024
Classic Homes is a top-notch, quality builder. Everyone we dealt with from the sales staff, to the designer, to our construction rep to the warranty staff was extremely professional, friendly and customer focused. This was our first time building a home and the experience could not have been more positive or seamless. We love our new home and it's extremely well built!
Monument, CO, on Aug 22, 2024
Karin and Josh were very informative and help us everyday along the process. They are assets to the company. Kudos to Seth and Allan who kept us informed weekly during the build process. Allan went above an beyond to ensure our home was built properly and made sure it was to our specifications.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Monument, on Sep 02, 2025
I like how easy it is to work with Classic Homes to address needs of the new home, when they arise. Classic Homes is very attentive to our concerns. The work order process is easy and is addressed by Classic in a very timely manner.
Monument, on Jul 18, 2025
We had problems with the dryer tripping the circuit breaker. The solution to this issue wasn’t resolved . I had to hire my own electrician to address the issue.
Monument, on Jul 02, 2025
All staff and workers have been amazing. A couple of repair items though after closing were not addressed to our liking.
Monument, on Apr 06, 2025
Long waits for any warranty appointment, over 4 weeks and thats just for the initial assessment.
Monument, on Mar 15, 2025
Josh went out of his way to help us change a design choice when I discovered that I had made a mistake.
Monument, on Mar 01, 2025
The sales reps and service guys are all very friendly. The communication and access to our house while it was being built was great. What I don't feel overjoyed about is the floor joists are the bare minimum in support to pass inspection. Our kitchen island shakes and vibrates any time someone walks on the kitchen floor. Our front door had a defect and had to be replaced. Instead of putting in a new pre-hung door, they tried to make a new door slab fit into the old jamb. 5 months later and multiple attempts to fix it which have required me to take several 1/2 days off of work. The door is still not right, and they are still trying to make it work. I am taking another morning off work on Thursday. This time it is just to have a different person look at it and take measurements. That means I will need to take another partial day off work again and pray that on that visit it works.
Monument, on Feb 24, 2025
Team has been very responsive to any maintenace issues.
Monument, on Jan 31, 2025
The building process was detailed and easy to track. It was personalized from picking our plan, selecting our options at the design center, and seeing them implemented.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Monument, on Sep 08, 2025
issue management post closing - they have a great process in place to raise issues and are great at communicating but the overall resolution of some of the issues hasnt been great. Example is the loft flooring, its no flat and some of it has come lose
Monument, on Aug 17, 2025
That the people who have performed work here truly seem to care.
Monument, on Jun 23, 2025
Everyone from the warranty staff, to the sales folks, are wonderful to work with and extremely responsive.