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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, on Nov 19, 2024
Classic Homes Survey John was our go-to point-of-contact during the construction process and final walk-through. He was an endless fount of knowledge and identified faults for corrective action that we as new homeowners might never have noticed. Walking through the completed garage on one occasion, John noticed a section of concrete that showed evidence of freezing. On our next visit a few days later, that section had been replaced. On another occasion during the pre-drywall inspection, John noticed the awkward placement of the entry way light switches for the kitchen. The switches were placed far back into the entry way instead of near the kitchen entry. Left uncorrected, this misplacement, set into drywall, would have been most obvious and probably most irritating. John also corrected an out of plumb section of wall tiles in the main bath that became very obvious once the glass shower doors were installed. The out of plumb tiles left an excessive gap between the shower glass and the tiles. Thus, a potential leaky shower was averted. Thanks, John. Another fix that John made is covered in #10 below. James has been an excellent representative for Classic Homes and exceedingly pleasant, patient and understanding of this homeowner's frequent Service Requests - always responding with the appropriate cadre of trades people. Our interactions with the office - Teresa, June and Christopher have been exceedingly pleasant, professional and most helpful before, during and after the new home buying process. They have interacted with my wife and I at a level above and beyond our expectations. I think your customer care program must be one of, if not, the best in the business. I have heard and read stories of other builders ignoring customer concerns after the sale, but not so with Classic Homes. This has been another very pleasant surprise that I have certainly tested to the limit. I have used your Service Request site extensively -- to the point of being a royal $%#*. I can attest to the excellent response to my numerous Service Requests. Dislikes: 1. Roof Shingles: Starting at the top of my list and the most prominent is the dark, broiling, heat-absorbing black roof shingles. I understand the dark roof color is driven by aesthetics/curb appeal of contrasting/complimentary body colors, as well as costs, however.... Suggested Action: Are there no color pallet choices for a home's exterior that would compliment a lighter, cooler shade of roof shingles? 2. Medicine Cabinets: The absurdly shallow and optional medicine cabinets and the door arc that has no limit until the cabinet door handle strikes the mirror. Corrective Action: Always hold the door with one hand and reach with the other. 3. Shower Windows: Clear-story windows in a glass enclosed shower directly opposite the tall vanity mirror and adjacent to our neighbor's same two clear-story bathroom windows and vanity mirror. Corrective Action: Applied opaque film over windows. 4. Planet Granite: FYI: Years ago in our previous home, we had a new granite counter top installed by Planet Granite. They laser measured the space. When the granite counter top arrived, the long end was not cut to a 90 degree angle, so it did not fit against the refrigerator. They had to bring in a hand grinder and square the end to make it fit the space. a. Fast forward to 2023-24 and this Valencia Ave. home and the master bath granite counter top: The two pre-drilled faucet holes appear to be 1/4" off from each other. The left faucet is 1" from the backsplash while the right faucet is 3/4" from the backsplash. This 1/4" difference makes it difficult (per Service Request) to work the plunger on this poorly designed idea (Fault: Moen) of placing the plunger rod behind the faucet, especially when the installers do not account for the depth of the back splash that they have cut and installed and then apparently incorrectly pre-drilled one of the faucet holes. In fairness, perhaps the holes were drilled the same distance from the edge, but the counter's long edges were not square and they had to compensate for the visible front edge. End result is the same. Corrective Action: James made some adjustments under the sink, but I may introduce a forward bend to the rod eventually, unless I can find a more functional replacement. In our present basement bathroom, the faucet has a full 1" spacing from the backsplash and relatively easy to operate. The upstairs guest bathroom is less than 1" but still easier to operate than the main bath faucet. b. Our new granite counters were ordered with the special sealer treatment that is supposed to be good for years - we thought this meant no water spots - yet the counters still stain rapidly from water. We thought the purpose of this special sealer was to prevent stains. Corrective Action: If Planet Granite applied the long-term sealer, then we need to be educated on what to expect from this much-touted, longer-lasting sealer, if not stain-free counters. 5. Moen Faucets: a. On the subject of faucets, is what I call the so-called, "knock-off," foreign-made aerators (Fault: Moen) which do not aerate. Currently, you can not run water into any sink without it splashing up onto the counters. Having used genuine, round, screw-in type aerators, I know how effective they can be in preventing water splashing everywhere. b. On one Service Request visit with James, I raised the question of no aerators in the faucets because of the constant need to wipe up splashes on the granite. He said that there were "aerators" installed in the faucets as he pulled one out of the end of the faucet. Like the current faulty design of the Moen faucets, is their apparent knock-off, imitation aerators that do not aerate. Definitely a dislike. Corrective Action: Unlikely. My Kingdom for a genuine, American-made aerator. 6. Hot Water: a. It takes up to 60 seconds before hot water arrives at the kitchen faucet in the morning and almost as long during the day when the faucet is idle for a period of time. Corrective Action: Relocate the kitchen to the basement. 7. Window Sill Package: a. In the design center we mistakenly did not ask what the window sill "package" included. It did not include the three clear-story windows in the dining room or bedroom. They are left in a rough texture like the walls. Dusting is a problem. Corrective Action: Use a soft vacuum attachment. Skip the dusting. This too was addressed by James and an additional coating of paint was applied. 8. MDF: a. Painted MDF shelves have a very rough texture in pantry and closets. Corrective action: Shelf paper applied in pantry and taped to bottom of shelf. I suppose the rough texture is a by-product of the MDF that even furniture paint could not remedy. 9. Garage Door: a. Garage door made violent bangs, rattles and squeaks when operated. I was told that this is a common complaint in these homes. After writing a service request, James had the installing company visit and they oiled the hinges and re-aligned one track. It's still not quiet, but an improvement. The tech suggested that the small H/P opener motor may contribute to the noise. (?) b. In the process of finding a part/serial number to register the door opener, I noticed an accumulation of dirt, dust and grime on top of the opener. It looks like the opener was sitting on a shelf for some time, sans box, and perhaps even had some prior use. Corrective Action: None, really. Having replaced a functional 20+ year-old door and motor that was quiet as a whisper last year at our previous home with an obnoxiously loud new door, I can only imagine that the low quality of foreign parts in subsequent replacement doors will remain the same, if not worsen. The newer, louder door at our previous home was still not as ear-piercingly loud as this new-build door. Did I say "worsen?" 10. Concrete Voids: a. On a walk-through with John, I noticed two horizontal voids in the garage foundation (house side) one approx 14"x4" and another one approx. 8"x4. Note: Construction was over the winter months. Corrective Action: Upon request, John filled in the voids with new concrete. 11. Foundation Cracks: a. Before the insulation was applied in the mechanical room foundation, there was a crack in the concrete that started near the top of the east wall near the corner with the south wall and traveled downward and across the south wall and through the newly installed framing and into the great room closet, terminating at about 12"-18" into the closet space. John said there was an engineering report in an email that he sent me stating that the crack was a surface or superficial crack and not structural. Corrective Action: None. 12. Patio Cracks: a. Another Service Report involved a small crack in the patio concrete. The initial southbound crack was a hair-line crack that began at the north edge of the patio and stopped at the first expansion joint. The crack has since migrated beyond the joint into the center of the patio. And a similar northbound crack was seen progressing on the south side of the patio as if to meet up with the southbound crack. James viewed the initial crack and said it did not qualify for warranty work at that point. Corrective Action: None. Cracks are not wide enough to warrant action at this time. Not wanting to hide the potential widening cracks, I did not apply the Sitka caulking yet. 13. Sidewalk/Entryway Gaps: a. This next item was not a Service Request. This involved the front side walk, entryway and steps and the patio concrete where it abuts the building and patio support columns. Gaps have appeared in the sidewalk and entryway concrete abutting the house and garage, as well as, a crack at the bottom of one entryway step that could allow water intrusion. Corrective Actions: I have Sitka caulked all visible gaps and crack along the front sidewalk and entryway and around the patio where the concrete abuts the house, as well as, around the gaps in the patio support columns. 14. Structure: a. This last item is considered structural according to James and was written as a Service Request. This defect concerns the floor in the dining, living room and kitchen. The most obvious elevation change is the 1/4" dip in the floor approximately in line with the living room wall corner near the sliding door opening. The dip is shallower as it extends outward toward the kitchen. James and a construction supervisor inspected the basement ceiling just below this area, as well, and discovered an irregularity where the ceiling and wall meet. Corrective Action: Since this is considered structural James advised me that I have 8 years to correct this warranty-covered structural defect. However, according to the construction expert, the fix would require extensive deconstruction inside and out with the foundation to include the basement ceiling below the defect area. Given such an extreme disruption and deconstruction, I have delayed proceeding with remedial action, keeping in mind that once this neighborhood is completed this particular construction expertise will disperse to the winds, if not altogether, disappear. Action pending.
Colorado Springs, CO, on Dec 11, 2024
From sales to close Classic homes was a class act! My only regret was not using your preferred lender and using Chase Bank. Chase made our close stressful on us and your team. You guys were amazing!
Colorado Springs, CO, on Aug 14, 2024
I was pleased with every aspect of my experience, from the folks at the office to the builder, and the closing. I loved getting photos and progress reports throughout.
Colorado Springs, on Nov 13, 2024
The team was great responding to our problem we had.
Colorado Springs, CO, on Jul 30, 2024
There aren't enough superlatives to describe our incredible home buying experience with Classic Homes. The professional, warm, welcoming staff made our experience flawless and stress-free. Sales agent June Mieras-Hall was key to making a normally complex process smooth and efficient. The other staff in the Tutt office were also friendly and always helpful. Classic Homes is simply "Class Act."
Colorado Springs, CO, on Jul 12, 2024
There are couple big issues with electrical , careless connections. And pluming issues, rather than than everything is beautiful,
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, CO, on Dec 11, 2024
From sales to close Classic homes was a class act! My only regret was not using your preferred lender and using Chase Bank. Chase made our close stressful on us and your team. You guys were amazing!
Colorado Springs, CO, on Aug 14, 2024
I was pleased with every aspect of my experience, from the folks at the office to the builder, and the closing. I loved getting photos and progress reports throughout.
Colorado Springs, CO, on Jul 30, 2024
There aren't enough superlatives to describe our incredible home buying experience with Classic Homes. The professional, warm, welcoming staff made our experience flawless and stress-free. Sales agent June Mieras-Hall was key to making a normally complex process smooth and efficient. The other staff in the Tutt office were also friendly and always helpful. Classic Homes is simply "Class Act."
Colorado Springs, CO, on Jul 12, 2024
There are couple big issues with electrical , careless connections. And pluming issues, rather than than everything is beautiful,
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, on Nov 19, 2024
Classic Homes Survey John was our go-to point-of-contact during the construction process and final walk-through. He was an endless fount of knowledge and identified faults for corrective action that we as new homeowners might never have noticed. Walking through the completed garage on one occasion, John noticed a section of concrete that showed evidence of freezing. On our next visit a few days later, that section had been replaced. On another occasion during the pre-drywall inspection, John noticed the awkward placement of the entry way light switches for the kitchen. The switches were placed far back into the entry way instead of near the kitchen entry. Left uncorrected, this misplacement, set into drywall, would have been most obvious and probably most irritating. John also corrected an out of plumb section of wall tiles in the main bath that became very obvious once the glass shower doors were installed. The out of plumb tiles left an excessive gap between the shower glass and the tiles. Thus, a potential leaky shower was averted. Thanks, John. Another fix that John made is covered in #10 below. James has been an excellent representative for Classic Homes and exceedingly pleasant, patient and understanding of this homeowner's frequent Service Requests - always responding with the appropriate cadre of trades people. Our interactions with the office - Teresa, June and Christopher have been exceedingly pleasant, professional and most helpful before, during and after the new home buying process. They have interacted with my wife and I at a level above and beyond our expectations. I think your customer care program must be one of, if not, the best in the business. I have heard and read stories of other builders ignoring customer concerns after the sale, but not so with Classic Homes. This has been another very pleasant surprise that I have certainly tested to the limit. I have used your Service Request site extensively -- to the point of being a royal $%#*. I can attest to the excellent response to my numerous Service Requests. Dislikes: 1. Roof Shingles: Starting at the top of my list and the most prominent is the dark, broiling, heat-absorbing black roof shingles. I understand the dark roof color is driven by aesthetics/curb appeal of contrasting/complimentary body colors, as well as costs, however.... Suggested Action: Are there no color pallet choices for a home's exterior that would compliment a lighter, cooler shade of roof shingles? 2. Medicine Cabinets: The absurdly shallow and optional medicine cabinets and the door arc that has no limit until the cabinet door handle strikes the mirror. Corrective Action: Always hold the door with one hand and reach with the other. 3. Shower Windows: Clear-story windows in a glass enclosed shower directly opposite the tall vanity mirror and adjacent to our neighbor's same two clear-story bathroom windows and vanity mirror. Corrective Action: Applied opaque film over windows. 4. Planet Granite: FYI: Years ago in our previous home, we had a new granite counter top installed by Planet Granite. They laser measured the space. When the granite counter top arrived, the long end was not cut to a 90 degree angle, so it did not fit against the refrigerator. They had to bring in a hand grinder and square the end to make it fit the space. a. Fast forward to 2023-24 and this Valencia Ave. home and the master bath granite counter top: The two pre-drilled faucet holes appear to be 1/4" off from each other. The left faucet is 1" from the backsplash while the right faucet is 3/4" from the backsplash. This 1/4" difference makes it difficult (per Service Request) to work the plunger on this poorly designed idea (Fault: Moen) of placing the plunger rod behind the faucet, especially when the installers do not account for the depth of the back splash that they have cut and installed and then apparently incorrectly pre-drilled one of the faucet holes. In fairness, perhaps the holes were drilled the same distance from the edge, but the counter's long edges were not square and they had to compensate for the visible front edge. End result is the same. Corrective Action: James made some adjustments under the sink, but I may introduce a forward bend to the rod eventually, unless I can find a more functional replacement. In our present basement bathroom, the faucet has a full 1" spacing from the backsplash and relatively easy to operate. The upstairs guest bathroom is less than 1" but still easier to operate than the main bath faucet. b. Our new granite counters were ordered with the special sealer treatment that is supposed to be good for years - we thought this meant no water spots - yet the counters still stain rapidly from water. We thought the purpose of this special sealer was to prevent stains. Corrective Action: If Planet Granite applied the long-term sealer, then we need to be educated on what to expect from this much-touted, longer-lasting sealer, if not stain-free counters. 5. Moen Faucets: a. On the subject of faucets, is what I call the so-called, "knock-off," foreign-made aerators (Fault: Moen) which do not aerate. Currently, you can not run water into any sink without it splashing up onto the counters. Having used genuine, round, screw-in type aerators, I know how effective they can be in preventing water splashing everywhere. b. On one Service Request visit with James, I raised the question of no aerators in the faucets because of the constant need to wipe up splashes on the granite. He said that there were "aerators" installed in the faucets as he pulled one out of the end of the faucet. Like the current faulty design of the Moen faucets, is their apparent knock-off, imitation aerators that do not aerate. Definitely a dislike. Corrective Action: Unlikely. My Kingdom for a genuine, American-made aerator. 6. Hot Water: a. It takes up to 60 seconds before hot water arrives at the kitchen faucet in the morning and almost as long during the day when the faucet is idle for a period of time. Corrective Action: Relocate the kitchen to the basement. 7. Window Sill Package: a. In the design center we mistakenly did not ask what the window sill "package" included. It did not include the three clear-story windows in the dining room or bedroom. They are left in a rough texture like the walls. Dusting is a problem. Corrective Action: Use a soft vacuum attachment. Skip the dusting. This too was addressed by James and an additional coating of paint was applied. 8. MDF: a. Painted MDF shelves have a very rough texture in pantry and closets. Corrective action: Shelf paper applied in pantry and taped to bottom of shelf. I suppose the rough texture is a by-product of the MDF that even furniture paint could not remedy. 9. Garage Door: a. Garage door made violent bangs, rattles and squeaks when operated. I was told that this is a common complaint in these homes. After writing a service request, James had the installing company visit and they oiled the hinges and re-aligned one track. It's still not quiet, but an improvement. The tech suggested that the small H/P opener motor may contribute to the noise. (?) b. In the process of finding a part/serial number to register the door opener, I noticed an accumulation of dirt, dust and grime on top of the opener. It looks like the opener was sitting on a shelf for some time, sans box, and perhaps even had some prior use. Corrective Action: None, really. Having replaced a functional 20+ year-old door and motor that was quiet as a whisper last year at our previous home with an obnoxiously loud new door, I can only imagine that the low quality of foreign parts in subsequent replacement doors will remain the same, if not worsen. The newer, louder door at our previous home was still not as ear-piercingly loud as this new-build door. Did I say "worsen?" 10. Concrete Voids: a. On a walk-through with John, I noticed two horizontal voids in the garage foundation (house side) one approx 14"x4" and another one approx. 8"x4. Note: Construction was over the winter months. Corrective Action: Upon request, John filled in the voids with new concrete. 11. Foundation Cracks: a. Before the insulation was applied in the mechanical room foundation, there was a crack in the concrete that started near the top of the east wall near the corner with the south wall and traveled downward and across the south wall and through the newly installed framing and into the great room closet, terminating at about 12"-18" into the closet space. John said there was an engineering report in an email that he sent me stating that the crack was a surface or superficial crack and not structural. Corrective Action: None. 12. Patio Cracks: a. Another Service Report involved a small crack in the patio concrete. The initial southbound crack was a hair-line crack that began at the north edge of the patio and stopped at the first expansion joint. The crack has since migrated beyond the joint into the center of the patio. And a similar northbound crack was seen progressing on the south side of the patio as if to meet up with the southbound crack. James viewed the initial crack and said it did not qualify for warranty work at that point. Corrective Action: None. Cracks are not wide enough to warrant action at this time. Not wanting to hide the potential widening cracks, I did not apply the Sitka caulking yet. 13. Sidewalk/Entryway Gaps: a. This next item was not a Service Request. This involved the front side walk, entryway and steps and the patio concrete where it abuts the building and patio support columns. Gaps have appeared in the sidewalk and entryway concrete abutting the house and garage, as well as, a crack at the bottom of one entryway step that could allow water intrusion. Corrective Actions: I have Sitka caulked all visible gaps and crack along the front sidewalk and entryway and around the patio where the concrete abuts the house, as well as, around the gaps in the patio support columns. 14. Structure: a. This last item is considered structural according to James and was written as a Service Request. This defect concerns the floor in the dining, living room and kitchen. The most obvious elevation change is the 1/4" dip in the floor approximately in line with the living room wall corner near the sliding door opening. The dip is shallower as it extends outward toward the kitchen. James and a construction supervisor inspected the basement ceiling just below this area, as well, and discovered an irregularity where the ceiling and wall meet. Corrective Action: Since this is considered structural James advised me that I have 8 years to correct this warranty-covered structural defect. However, according to the construction expert, the fix would require extensive deconstruction inside and out with the foundation to include the basement ceiling below the defect area. Given such an extreme disruption and deconstruction, I have delayed proceeding with remedial action, keeping in mind that once this neighborhood is completed this particular construction expertise will disperse to the winds, if not altogether, disappear. Action pending.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
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