Overall Satisfaction
Community Profile
MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, on Jan 14, 2020
The agents Carol and Teresa at Hanna Ridge were out standing and very helpful from start to finish The superintendent for the build was also very responsive and did a great job of keeping us informed in the process so far overall a great experience
Colorado Springs, on Jan 11, 2020
The first people we spoke with in the office of the model at the community where we now live, Carol and (at the time) Denise, were so nice and accommodating. I can't say the same for some of the other communities we visited. We went back to check on things and ask questions numerous times before we decided to buy and they were just as pleasant each time. I can't say enough good things about them.
Colorado Springs, on Jan 10, 2020
Carol in the sales office is amazing and I appreciate the easy with which I can get service on the house.
Colorado Springs, on Jan 10, 2020
Everyone was professional yet laid back and relaxed. Liked the constant updates with photos. Carol, Teresa and Trent were all great.
Colorado Springs, on Dec 08, 2019
I like the contact by builder on what was taking place
Colorado Springs, on Nov 30, 2019
That Classic Homes has the long warranty and will get things taken care of
Colorado Springs, on Nov 07, 2019
The responsiveness of both the sales team members and the construction superintendent at Hannah Ridge was superb. From start to finish and continuing on into ownership, everyone was quick to respond when we had questions or concerns and their goal was our complete satisfaction. We couldnt be happier with our experience.
Colorado Springs, on Oct 11, 2019
The sales office with POC Carol of Hannah Ridge was excellent and guided us through the entire process. Carol has a plethora of experience and we depended on her every week with questions. Cheryl with the Design Center helped us pick out the right colors and options to make our home as enjoyable as possible. Cheryl was very knowledgeable in design and colors and we could not have made the right choices without her help - she was invaluable. The last person was Trent, overseer of the construction process. Trent worked very hard in answering questions and going over and beyond expectations to make the house everything we dreamed it would be. Trent made us feel like we were his only customer with the time he devoted to us.
Colorado Springs, on Oct 03, 2019
The sales staff went above and beyond my expectations.
Colorado Springs, on Sep 24, 2019
How simple the builder made the whole process.
Colorado Springs, on Sep 20, 2019
It is very easy to submit a ticket for warranty issues.
Colorado Springs, on Sep 13, 2019
All it takes in a phone call to get great customer service from a classic Homes!
Colorado Springs, on Aug 13, 2019
That Classic Homes met it timeline for build completion dates.
Colorado Springs, on Aug 11, 2019
We had some damages to our house from storm and classic responded quickly to fix the issues
Colorado Springs, on Aug 08, 2019
Purchase was straight forward and smooth for the most part. Working with Carol Holdren was a pleasure. She was very professional and respectful.
Colorado Springs, on Aug 02, 2019
When there have been issues, it has been easy to schedule a visit from Classic for timely repairs.
Colorado Springs, on Jul 27, 2019
The regular updates during the construction progress. The quality of the house is good.
Colorado Springs, on Jul 19, 2019
My building superintendent was very thorough and helpful during the whole process.
Colorado Springs, on Jul 13, 2019
The builder was right on on the dates. The individuals (Carol, Denise, and Trent) were great people to work with. At the design center, the gal we worked with really knew her stuff.
Colorado Springs, on Jul 12, 2019
Getting to pick the layout of our home and having first pick of the lots! Also, being able to see each step along the way, to the final product was awesome.
Colorado Springs, on May 20, 2019
The walk through was very informative and had a caring attitude
Colorado Springs, on May 19, 2019
They will make it happen as fast as they can to accommodate you
Colorado Springs, on May 16, 2019
The customer service I received from Denise Gardner! I wouldn’t be here without her!
Colorado Springs, on Apr 18, 2019
They are good assist without too much of a wait
Colorado Springs, on Apr 18, 2019
The new build was super fast. The superintendent & sales team kept us updated of the progress of our house weekly.
Colorado Springs, on Apr 10, 2019
Working with the warranty service people have been a nightmare. I moved in November 2018 and told them about some things that had not been taken care of per our contract and I am still waiting for them to honor our agreement. Very unhappy. It is April and I was told I would have to wait till May to get a work order in that I requested in December.
Colorado Springs, on Apr 08, 2019
Classic Homes built a quality home on time and according to the specified parameters. They kept me involved in the process and communicated at every step along the way.
Colorado Springs, on Mar 29, 2019
Ability to work with my design choices that were different
Colorado Springs, on Mar 14, 2019
fast response to complaints or problems. Quality of the construction.
Colorado Springs, on Feb 21, 2019
Customer care service is super caring. Excellent response to our concerns.
Colorado Springs, on Feb 02, 2019
Everyone was very helpful and addressed any issues as they arose. Extremely timely in their response and ensured I was happy with the results before closing out.
Colorado Springs, on Jan 30, 2019
Issue was taking care of quick and follow up as well.
Colorado Springs, on Dec 18, 2018
Communication throughout was excellent. Everyone we had contact with from Classic was knowledgeable and professional.
Colorado Springs, on Dec 08, 2018
Looking back there isn't anything that stood out as being above average in the experience.
Colorado Springs, on Dec 06, 2018
Good about coming out a fixing problems after the house was purchased
Colorado Springs, on Sep 01, 2018
Customer service is excellent but quality of home is horrible
Colorado Springs, on Aug 29, 2018
The professional approach of the customer/service care representative. The representatives we dealt with were Shane Pogue,John Leyba and Jonathan Holt. In addition to the normal warranty repairs we had water damage from a storm and sewer drain backup. The customer service response was excellent although we did not always agree on some points. The final resolution of all issues we worked out to our (my wife and my) satisfaction. Our main customer service representative is Jonathan Holt and he has been excellent to work with. John Leyba handled our emergency sewer problem which happen at night and his response was excellent. Shane Pogue supported the storm water damage discussions and helped us come to a positive resolution.
Colorado Springs, on Jul 11, 2018
Customer care is a joke. All customer care manager does is come up with reasons why classic will not fix things. And what they do try and fix things end up worse than it started out. I still have painted pealed from door jams and doors not closing properly or doors stuck closed. GIC document is a huge lie. The document did not match the property. People like Jon Carlson lieing to both my agent and me and my wife. Once classic had our money they we no longer interested in our satisfaction. I will never recommend this builder to anyone. We spent close to 400k by the time you add landscaping and now experiencing flooding issues due to all the runoff coming from surrounding properties onto my property.
Colorado Springs, on Jul 06, 2018
I do line my home but there were some errors that I’m not thrilled about
Colorado Springs, on Jan 28, 2018
The variety of floorplans makes the home builder appraling
Colorado Springs, on Aug 19, 2017
Have three or four issues- seem to have a leak around my have vent pipe, gas logs will not light and home inspector identified a grade issue with my back yard- all have been submitted for warranty work
Colorado Springs, on Jun 06, 2017
I like the way the Classic Homes people deal with people. I also believe they honestly want to put out a quality product and please their customers.
Colorado Springs, on May 27, 2017
Personal service and contact. Very responsive to minor issue. Could not ask for better comunication and repsonse.
Colorado Springs, on Dec 18, 2016
The excellent customer service we received throughout the entire process! From sales to completion was top notch!
Colorado Springs, on Jun 18, 2016
The floor plans are amazing and the quality is outstanding
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, on Jan 14, 2020
The agents Carol and Teresa at Hanna Ridge were out standing and very helpful from start to finish The superintendent for the build was also very responsive and did a great job of keeping us informed in the process so far overall a great experience
Colorado Springs, on Jan 11, 2020
The first people we spoke with in the office of the model at the community where we now live, Carol and (at the time) Denise, were so nice and accommodating. I can't say the same for some of the other communities we visited. We went back to check on things and ask questions numerous times before we decided to buy and they were just as pleasant each time. I can't say enough good things about them.
Colorado Springs, on Jan 10, 2020
Everyone was professional yet laid back and relaxed. Liked the constant updates with photos. Carol, Teresa and Trent were all great.
Colorado Springs, on Dec 08, 2019
I like the contact by builder on what was taking place
Colorado Springs, on Nov 07, 2019
The responsiveness of both the sales team members and the construction superintendent at Hannah Ridge was superb. From start to finish and continuing on into ownership, everyone was quick to respond when we had questions or concerns and their goal was our complete satisfaction. We couldnt be happier with our experience.
Colorado Springs, on Oct 11, 2019
The sales office with POC Carol of Hannah Ridge was excellent and guided us through the entire process. Carol has a plethora of experience and we depended on her every week with questions. Cheryl with the Design Center helped us pick out the right colors and options to make our home as enjoyable as possible. Cheryl was very knowledgeable in design and colors and we could not have made the right choices without her help - she was invaluable. The last person was Trent, overseer of the construction process. Trent worked very hard in answering questions and going over and beyond expectations to make the house everything we dreamed it would be. Trent made us feel like we were his only customer with the time he devoted to us.
Colorado Springs, on Sep 24, 2019
How simple the builder made the whole process.
Colorado Springs, on Aug 13, 2019
That Classic Homes met it timeline for build completion dates.
Colorado Springs, on Aug 08, 2019
Purchase was straight forward and smooth for the most part. Working with Carol Holdren was a pleasure. She was very professional and respectful.
Colorado Springs, on Jul 19, 2019
My building superintendent was very thorough and helpful during the whole process.
Colorado Springs, on Jul 13, 2019
The builder was right on on the dates. The individuals (Carol, Denise, and Trent) were great people to work with. At the design center, the gal we worked with really knew her stuff.
Colorado Springs, on Jul 12, 2019
Getting to pick the layout of our home and having first pick of the lots! Also, being able to see each step along the way, to the final product was awesome.
Colorado Springs, on May 16, 2019
The customer service I received from Denise Gardner! I wouldn’t be here without her!
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, on Nov 30, 2019
That Classic Homes has the long warranty and will get things taken care of
Colorado Springs, on Sep 20, 2019
It is very easy to submit a ticket for warranty issues.
Colorado Springs, on Sep 13, 2019
All it takes in a phone call to get great customer service from a classic Homes!
Colorado Springs, on Aug 11, 2019
We had some damages to our house from storm and classic responded quickly to fix the issues
Colorado Springs, on Aug 02, 2019
When there have been issues, it has been easy to schedule a visit from Classic for timely repairs.
Colorado Springs, on May 20, 2019
The walk through was very informative and had a caring attitude
Colorado Springs, on May 19, 2019
They will make it happen as fast as they can to accommodate you
Colorado Springs, on Apr 18, 2019
They are good assist without too much of a wait
Colorado Springs, on Apr 10, 2019
Working with the warranty service people have been a nightmare. I moved in November 2018 and told them about some things that had not been taken care of per our contract and I am still waiting for them to honor our agreement. Very unhappy. It is April and I was told I would have to wait till May to get a work order in that I requested in December.
Colorado Springs, on Apr 08, 2019
Classic Homes built a quality home on time and according to the specified parameters. They kept me involved in the process and communicated at every step along the way.
Colorado Springs, on Feb 21, 2019
Customer care service is super caring. Excellent response to our concerns.
Colorado Springs, on Feb 02, 2019
Everyone was very helpful and addressed any issues as they arose. Extremely timely in their response and ensured I was happy with the results before closing out.
Colorado Springs, on Jan 30, 2019
Issue was taking care of quick and follow up as well.
Colorado Springs, on Aug 29, 2018
The professional approach of the customer/service care representative. The representatives we dealt with were Shane Pogue,John Leyba and Jonathan Holt. In addition to the normal warranty repairs we had water damage from a storm and sewer drain backup. The customer service response was excellent although we did not always agree on some points. The final resolution of all issues we worked out to our (my wife and my) satisfaction. Our main customer service representative is Jonathan Holt and he has been excellent to work with. John Leyba handled our emergency sewer problem which happen at night and his response was excellent. Shane Pogue supported the storm water damage discussions and helped us come to a positive resolution.
Colorado Springs, on Jul 11, 2018
Customer care is a joke. All customer care manager does is come up with reasons why classic will not fix things. And what they do try and fix things end up worse than it started out. I still have painted pealed from door jams and doors not closing properly or doors stuck closed. GIC document is a huge lie. The document did not match the property. People like Jon Carlson lieing to both my agent and me and my wife. Once classic had our money they we no longer interested in our satisfaction. I will never recommend this builder to anyone. We spent close to 400k by the time you add landscaping and now experiencing flooding issues due to all the runoff coming from surrounding properties onto my property.
Colorado Springs, on Jun 18, 2016
The floor plans are amazing and the quality is outstanding
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, on Jan 10, 2020
Carol in the sales office is amazing and I appreciate the easy with which I can get service on the house.
Colorado Springs, on Oct 03, 2019
The sales staff went above and beyond my expectations.
Colorado Springs, on Jul 27, 2019
The regular updates during the construction progress. The quality of the house is good.
Colorado Springs, on Mar 29, 2019
Ability to work with my design choices that were different
Colorado Springs, on Mar 14, 2019
fast response to complaints or problems. Quality of the construction.
Colorado Springs, on Dec 18, 2018
Communication throughout was excellent. Everyone we had contact with from Classic was knowledgeable and professional.
Colorado Springs, on Dec 08, 2018
Looking back there isn't anything that stood out as being above average in the experience.
Colorado Springs, on Dec 06, 2018
Good about coming out a fixing problems after the house was purchased
Colorado Springs, on Sep 01, 2018
Customer service is excellent but quality of home is horrible
Colorado Springs, on Jul 06, 2018
I do line my home but there were some errors that I’m not thrilled about
Colorado Springs, on Jan 28, 2018
The variety of floorplans makes the home builder appraling
Colorado Springs, on Aug 19, 2017
Have three or four issues- seem to have a leak around my have vent pipe, gas logs will not light and home inspector identified a grade issue with my back yard- all have been submitted for warranty work
Colorado Springs, on Jun 06, 2017
I like the way the Classic Homes people deal with people. I also believe they honestly want to put out a quality product and please their customers.
Colorado Springs, on May 27, 2017
Personal service and contact. Very responsive to minor issue. Could not ask for better comunication and repsonse.