Top Homebuilder Ratings & Reviews

Classic Homes

Hannah Ridge

100 Homeowner Reviews Completed Apr 2018 - Oct 19

Overall Satisfaction

4.4
Customers' overall satisfaction
4.6
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Satisfaction

4.4

Purchase Experience

4.8

Home Personalization Experience

4.6

Lender Experience

4.7

Construction Experience

4.6

Customer Care Experience

4.7

Home Readiness

4.3

Installation & Workmanship

4.5

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All

Colorado Springs, on Oct 14, 2019

Nothing stood out.

4.2
Verified Homeowner
Colorado Springs, on Oct 11, 2019

The sales office with POC Carol of Hannah Ridge was excellent and guided us through the entire process. Carol has a plethora of experience and we depended on her every week with questions. Cheryl with the Design Center helped us pick out the right colors and options to make our home as enjoyable as possible. Cheryl was very knowledgeable in design and colors and we could not have made the right choices without her help - she was invaluable. The last person was Trent, overseer of the construction process. Trent worked very hard in answering questions and going over and beyond expectations to make the house everything we dreamed it would be. Trent made us feel like we were his only customer with the time he devoted to us.

4.9
Verified Homeowner
Colorado Springs, on Oct 03, 2019

The sales staff went above and beyond my expectations.

4.9
Verified Homeowner
Colorado Springs, on Oct 01, 2019

We enjoy the community events

2.4
Verified Homeowner
Colorado Springs, on Sep 25, 2019

The quality of home is great

4.8
Verified Homeowner
Colorado Springs, on Sep 24, 2019

How simple the builder made the whole process.

4.9
Verified Homeowner
Colorado Springs, on Sep 20, 2019

It is very easy to submit a ticket for warranty issues.

4.9
Verified Homeowner
Colorado Springs, on Sep 18, 2019

The design studio was a great experience

3.6
Verified Homeowner
Colorado Springs, on Sep 13, 2019

All it takes in a phone call to get great customer service from a classic Homes!

5.0
Verified Homeowner
Colorado Springs, on Sep 08, 2019

Being done with it

2.0
Verified Homeowner
Colorado Springs, on Aug 19, 2019

The customer service.

3.4
Verified Homeowner
Colorado Springs, on Aug 13, 2019

That Classic Homes met it timeline for build completion dates.

4.4
Verified Homeowner
Colorado Springs, on Aug 11, 2019

We had some damages to our house from storm and classic responded quickly to fix the issues

5.0
Verified Homeowner
Colorado Springs, on Aug 08, 2019

Purchase was straight forward and smooth for the most part. Working with Carol Holdren was a pleasure. She was very professional and respectful.

5.0
Verified Homeowner
Colorado Springs, on Aug 02, 2019

When there have been issues, it has been easy to schedule a visit from Classic for timely repairs.

4.5
Verified Homeowner
Colorado Springs, on Jul 30, 2019

In general, compared to my past homes we love this Classic Home. Open space, roomy finished basement and bedrooms are great. Also satisfied with my garage.

4.5
Verified Homeowner
Colorado Springs, on Jul 27, 2019

Watching our home be built

4.9
Verified Homeowner
Colorado Springs, on Jul 27, 2019

The regular updates during the construction progress. The quality of the house is good.

3.9
Verified Homeowner
Colorado Springs, on Jul 19, 2019

My building superintendent was very thorough and helpful during the whole process.

4.9
Verified Homeowner
Colorado Springs, on Jul 13, 2019

The builder was right on on the dates. The individuals (Carol, Denise, and Trent) were great people to work with. At the design center, the gal we worked with really knew her stuff.

4.8
Verified Homeowner
Colorado Springs, on Jul 12, 2019

Getting to pick the layout of our home and having first pick of the lots! Also, being able to see each step along the way, to the final product was awesome.

4.0
Verified Homeowner
Colorado Springs, on Jun 01, 2019

Team has been very responsive.

4.7
Verified Homeowner
Colorado Springs, on May 20, 2019

The walk through was very informative and had a caring attitude

5.0
Verified Homeowner
Colorado Springs, on May 19, 2019

They will make it happen as fast as they can to accommodate you

5.0
Verified Homeowner
Colorado Springs, on May 16, 2019

The customer service I received from Denise Gardner! I wouldn’t be here without her!

5.0
Verified Homeowner
Colorado Springs, on Apr 29, 2019

respond quickly .

5.0
Verified Homeowner
Colorado Springs, on Apr 18, 2019

They are good assist without too much of a wait

5.0
Verified Homeowner
Colorado Springs, on Apr 18, 2019

The new build was super fast. The superintendent & sales team kept us updated of the progress of our house weekly.

4.8
Verified Homeowner
Colorado Springs, on Apr 11, 2019

I purchased the home sight unseen based upon information from my realtor and son who had a chance to see it. The fit and finish of the home is superior to another brand new home I purchased a 3 months ago which really impressed me. Carol Holdren and Denise Gardner were very easy to work with. I appreciated that Tony and Kyle as well as Carol came to my first walk through to show me the features of the home. I felt like they had a lot of pride in Classic and it was contagious.

5.0
Verified Homeowner
Colorado Springs, on Apr 10, 2019

Working with the warranty service people have been a nightmare. I moved in November 2018 and told them about some things that had not been taken care of per our contract and I am still waiting for them to honor our agreement. Very unhappy. It is April and I was told I would have to wait till May to get a work order in that I requested in December.

1.9
Verified Homeowner
Colorado Springs, on Apr 10, 2019

The staff,meetings,the quality of home and materials used

5.0
Verified Homeowner
Colorado Springs, on Apr 08, 2019

Classic Homes built a quality home on time and according to the specified parameters. They kept me involved in the process and communicated at every step along the way.

5.0
Verified Homeowner
Colorado Springs, on Mar 29, 2019

Ability to work with my design choices that were different

4.1
Verified Homeowner
Colorado Springs, on Mar 14, 2019

fast response to complaints or problems. Quality of the construction.

4.7
Verified Homeowner
Colorado Springs, on Feb 21, 2019

Customer care service is super caring. Excellent response to our concerns.

5.0
Verified Homeowner
Colorado Springs, on Feb 03, 2019

Quality and warranty follow up.

4.5
Verified Homeowner
Colorado Springs, on Feb 02, 2019

Sales office (Denise and Carol) were great to work with, the weekly picture updates, weekly call from Chris or Tony. No hidden pricing

4.9
Verified Homeowner
Colorado Springs, on Feb 02, 2019

Everyone was very helpful and addressed any issues as they arose. Extremely timely in their response and ensured I was happy with the results before closing out.

4.7
Verified Homeowner
Colorado Springs, on Jan 30, 2019

Issue was taking care of quick and follow up as well.

5.0
Verified Homeowner
Colorado Springs, on Jan 18, 2019

The sales and construction staff were really helpful and easy to work with.

5.0
Verified Homeowner
Colorado Springs, on Jan 11, 2019

Efficient

5.0
Verified Homeowner
Colorado Springs, on Jan 09, 2019

Integrity of employees, willingness to ensure my expectations were met, and seller discounts.

4.7
Verified Homeowner
Colorado Springs, on Jan 09, 2019

There was nothing I did not like. From first contact with Carol and Denise to show us the model to the excellent craftsmanship and communication from Tony and his crew. This was an amazing experience!

5.0
Verified Homeowner
Colorado Springs, on Dec 18, 2018

Communication throughout was excellent. Everyone we had contact with from Classic was knowledgeable and professional.

4.5
Verified Homeowner
Colorado Springs, on Dec 16, 2018

very good communication and honest

5.0
Verified Homeowner
Colorado Springs, on Dec 08, 2018

Looking back there isn't anything that stood out as being above average in the experience.

3.4
Verified Homeowner
Colorado Springs, on Dec 06, 2018

Good about coming out a fixing problems after the house was purchased

4.2
Verified Homeowner
Colorado Springs, on Oct 18, 2018

Great customer service

4.6
Verified Homeowner
Colorado Springs, on Oct 04, 2018

Fairly quick response

4.4
Verified Homeowner
Colorado Springs, on Sep 01, 2018

Customer service is excellent but quality of home is horrible

4.3
Verified Homeowner
Colorado Springs, on Aug 29, 2018

The professional approach of the customer/service care representative. The representatives we dealt with were Shane Pogue,John Leyba and Jonathan Holt. In addition to the normal warranty repairs we had water damage from a storm and sewer drain backup. The customer service response was excellent although we did not always agree on some points. The final resolution of all issues we worked out to our (my wife and my) satisfaction. Our main customer service representative is Jonathan Holt and he has been excellent to work with. John Leyba handled our emergency sewer problem which happen at night and his response was excellent. Shane Pogue supported the storm water damage discussions and helped us come to a positive resolution.

4.5
Verified Homeowner
Colorado Springs, on Jul 11, 2018

Customer care is a joke. All customer care manager does is come up with reasons why classic will not fix things. And what they do try and fix things end up worse than it started out. I still have painted pealed from door jams and doors not closing properly or doors stuck closed. GIC document is a huge lie. The document did not match the property. People like Jon Carlson lieing to both my agent and me and my wife. Once classic had our money they we no longer interested in our satisfaction. I will never recommend this builder to anyone. We spent close to 400k by the time you add landscaping and now experiencing flooding issues due to all the runoff coming from surrounding properties onto my property.

0.5
Verified Homeowner
Colorado Springs, on Jul 06, 2018

I do line my home but there were some errors that I’m not thrilled about

2.9
Verified Homeowner
Colorado Springs, on Jun 20, 2018

Things will be fixed or repaired.

4.2
Verified Homeowner
Colorado Springs, on Jun 20, 2018

The updates and photos during the build

3.6
Verified Homeowner
Colorado Springs, on May 26, 2018

The Classic customer service representative, John Leyba, has done an excellent job to date.

5.0
Verified Homeowner
Colorado Springs, on Apr 08, 2018

We haven’t had to use the warranty service

4.5
Verified Homeowner
Colorado Springs, on Jan 28, 2018

The variety of floorplans makes the home builder appraling

4.1
Verified Homeowner
Colorado Springs, on Aug 19, 2017

Have three or four issues- seem to have a leak around my have vent pipe, gas logs will not light and home inspector identified a grade issue with my back yard- all have been submitted for warranty work

3.3
Verified Homeowner
Colorado Springs, on Jun 06, 2017

I like the way the Classic Homes people deal with people. I also believe they honestly want to put out a quality product and please their customers.

4.4
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In

Colorado Springs, on Oct 14, 2019

Nothing stood out.

4.2
Verified Homeowner
Colorado Springs, on Oct 11, 2019

The sales office with POC Carol of Hannah Ridge was excellent and guided us through the entire process. Carol has a plethora of experience and we depended on her every week with questions. Cheryl with the Design Center helped us pick out the right colors and options to make our home as enjoyable as possible. Cheryl was very knowledgeable in design and colors and we could not have made the right choices without her help - she was invaluable. The last person was Trent, overseer of the construction process. Trent worked very hard in answering questions and going over and beyond expectations to make the house everything we dreamed it would be. Trent made us feel like we were his only customer with the time he devoted to us.

4.9
Verified Homeowner
Colorado Springs, on Sep 24, 2019

How simple the builder made the whole process.

4.9
Verified Homeowner
Colorado Springs, on Sep 08, 2019

Being done with it

2.0
Verified Homeowner
Colorado Springs, on Aug 13, 2019

That Classic Homes met it timeline for build completion dates.

4.4
Verified Homeowner
Colorado Springs, on Aug 08, 2019

Purchase was straight forward and smooth for the most part. Working with Carol Holdren was a pleasure. She was very professional and respectful.

5.0
Verified Homeowner
Colorado Springs, on Jul 27, 2019

Watching our home be built

4.9
Verified Homeowner
Colorado Springs, on Jul 19, 2019

My building superintendent was very thorough and helpful during the whole process.

4.9
Verified Homeowner
Colorado Springs, on Jul 13, 2019

The builder was right on on the dates. The individuals (Carol, Denise, and Trent) were great people to work with. At the design center, the gal we worked with really knew her stuff.

4.8
Verified Homeowner
Colorado Springs, on Jul 12, 2019

Getting to pick the layout of our home and having first pick of the lots! Also, being able to see each step along the way, to the final product was awesome.

4.0
Verified Homeowner
Colorado Springs, on May 16, 2019

The customer service I received from Denise Gardner! I wouldn’t be here without her!

5.0
Verified Homeowner
Colorado Springs, on Apr 18, 2019

The new build was super fast. The superintendent & sales team kept us updated of the progress of our house weekly.

4.8
Verified Homeowner
Colorado Springs, on Apr 11, 2019

I purchased the home sight unseen based upon information from my realtor and son who had a chance to see it. The fit and finish of the home is superior to another brand new home I purchased a 3 months ago which really impressed me. Carol Holdren and Denise Gardner were very easy to work with. I appreciated that Tony and Kyle as well as Carol came to my first walk through to show me the features of the home. I felt like they had a lot of pride in Classic and it was contagious.

5.0
Verified Homeowner
Colorado Springs, on Apr 10, 2019

The staff,meetings,the quality of home and materials used

5.0
Verified Homeowner
Colorado Springs, on Feb 02, 2019

Sales office (Denise and Carol) were great to work with, the weekly picture updates, weekly call from Chris or Tony. No hidden pricing

4.9
Verified Homeowner
Colorado Springs, on Jan 18, 2019

The sales and construction staff were really helpful and easy to work with.

5.0
Verified Homeowner
Colorado Springs, on Jan 11, 2019

Efficient

5.0
Verified Homeowner
Colorado Springs, on Jan 09, 2019

Integrity of employees, willingness to ensure my expectations were met, and seller discounts.

4.7
Verified Homeowner
Colorado Springs, on Jan 09, 2019

There was nothing I did not like. From first contact with Carol and Denise to show us the model to the excellent craftsmanship and communication from Tony and his crew. This was an amazing experience!

5.0
Verified Homeowner
Colorado Springs, on Dec 16, 2018

very good communication and honest

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In

Colorado Springs, on Sep 20, 2019

It is very easy to submit a ticket for warranty issues.

4.9
Verified Homeowner
Colorado Springs, on Sep 13, 2019

All it takes in a phone call to get great customer service from a classic Homes!

5.0
Verified Homeowner
Colorado Springs, on Aug 11, 2019

We had some damages to our house from storm and classic responded quickly to fix the issues

5.0
Verified Homeowner
Colorado Springs, on Aug 02, 2019

When there have been issues, it has been easy to schedule a visit from Classic for timely repairs.

4.5
Verified Homeowner
Colorado Springs, on Jun 01, 2019

Team has been very responsive.

4.7
Verified Homeowner
Colorado Springs, on May 20, 2019

The walk through was very informative and had a caring attitude

5.0
Verified Homeowner
Colorado Springs, on May 19, 2019

They will make it happen as fast as they can to accommodate you

5.0
Verified Homeowner
Colorado Springs, on Apr 29, 2019

respond quickly .

5.0
Verified Homeowner
Colorado Springs, on Apr 18, 2019

They are good assist without too much of a wait

5.0
Verified Homeowner
Colorado Springs, on Apr 10, 2019

Working with the warranty service people have been a nightmare. I moved in November 2018 and told them about some things that had not been taken care of per our contract and I am still waiting for them to honor our agreement. Very unhappy. It is April and I was told I would have to wait till May to get a work order in that I requested in December.

1.9
Verified Homeowner
Colorado Springs, on Apr 08, 2019

Classic Homes built a quality home on time and according to the specified parameters. They kept me involved in the process and communicated at every step along the way.

5.0
Verified Homeowner
Colorado Springs, on Feb 21, 2019

Customer care service is super caring. Excellent response to our concerns.

5.0
Verified Homeowner
Colorado Springs, on Feb 02, 2019

Everyone was very helpful and addressed any issues as they arose. Extremely timely in their response and ensured I was happy with the results before closing out.

4.7
Verified Homeowner
Colorado Springs, on Jan 30, 2019

Issue was taking care of quick and follow up as well.

5.0
Verified Homeowner
Colorado Springs, on Oct 04, 2018

Fairly quick response

4.4
Verified Homeowner
Colorado Springs, on Aug 29, 2018

The professional approach of the customer/service care representative. The representatives we dealt with were Shane Pogue,John Leyba and Jonathan Holt. In addition to the normal warranty repairs we had water damage from a storm and sewer drain backup. The customer service response was excellent although we did not always agree on some points. The final resolution of all issues we worked out to our (my wife and my) satisfaction. Our main customer service representative is Jonathan Holt and he has been excellent to work with. John Leyba handled our emergency sewer problem which happen at night and his response was excellent. Shane Pogue supported the storm water damage discussions and helped us come to a positive resolution.

4.5
Verified Homeowner
Colorado Springs, on Jul 11, 2018

Customer care is a joke. All customer care manager does is come up with reasons why classic will not fix things. And what they do try and fix things end up worse than it started out. I still have painted pealed from door jams and doors not closing properly or doors stuck closed. GIC document is a huge lie. The document did not match the property. People like Jon Carlson lieing to both my agent and me and my wife. Once classic had our money they we no longer interested in our satisfaction. I will never recommend this builder to anyone. We spent close to 400k by the time you add landscaping and now experiencing flooding issues due to all the runoff coming from surrounding properties onto my property.

0.5
Verified Homeowner
Colorado Springs, on Jun 20, 2018

Things will be fixed or repaired.

4.2
Verified Homeowner
Colorado Springs, on May 26, 2018

The Classic customer service representative, John Leyba, has done an excellent job to date.

5.0
Verified Homeowner
Colorado Springs, on Apr 08, 2018

We haven’t had to use the warranty service

4.5
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In

Colorado Springs, on Oct 03, 2019

The sales staff went above and beyond my expectations.

4.9
Verified Homeowner
Colorado Springs, on Oct 01, 2019

We enjoy the community events

2.4
Verified Homeowner
Colorado Springs, on Sep 25, 2019

The quality of home is great

4.8
Verified Homeowner
Colorado Springs, on Sep 18, 2019

The design studio was a great experience

3.6
Verified Homeowner
Colorado Springs, on Aug 19, 2019

The customer service.

3.4
Verified Homeowner
Colorado Springs, on Jul 30, 2019

In general, compared to my past homes we love this Classic Home. Open space, roomy finished basement and bedrooms are great. Also satisfied with my garage.

4.5
Verified Homeowner
Colorado Springs, on Jul 27, 2019

The regular updates during the construction progress. The quality of the house is good.

3.9
Verified Homeowner
Colorado Springs, on Mar 29, 2019

Ability to work with my design choices that were different

4.1
Verified Homeowner
Colorado Springs, on Mar 14, 2019

fast response to complaints or problems. Quality of the construction.

4.7
Verified Homeowner
Colorado Springs, on Feb 03, 2019

Quality and warranty follow up.

4.5
Verified Homeowner
Colorado Springs, on Dec 18, 2018

Communication throughout was excellent. Everyone we had contact with from Classic was knowledgeable and professional.

4.5
Verified Homeowner
Colorado Springs, on Dec 08, 2018

Looking back there isn't anything that stood out as being above average in the experience.

3.4
Verified Homeowner
Colorado Springs, on Dec 06, 2018

Good about coming out a fixing problems after the house was purchased

4.2
Verified Homeowner
Colorado Springs, on Oct 18, 2018

Great customer service

4.6
Verified Homeowner
Colorado Springs, on Sep 01, 2018

Customer service is excellent but quality of home is horrible

4.3
Verified Homeowner
Colorado Springs, on Jul 06, 2018

I do line my home but there were some errors that I’m not thrilled about

2.9
Verified Homeowner
Colorado Springs, on Jun 20, 2018

The updates and photos during the build

3.6
Verified Homeowner
Colorado Springs, on Jan 28, 2018

The variety of floorplans makes the home builder appraling

4.1
Verified Homeowner
Colorado Springs, on Aug 19, 2017

Have three or four issues- seem to have a leak around my have vent pipe, gas logs will not light and home inspector identified a grade issue with my back yard- all have been submitted for warranty work

3.3
Verified Homeowner
Colorado Springs, on Jun 06, 2017

I like the way the Classic Homes people deal with people. I also believe they honestly want to put out a quality product and please their customers.

4.4
Verified Homeowner