Overall Satisfaction
Community Profile
MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, on Jun 22, 2020
James has been very patient, understanding and has great customer service.
Colorado Springs, on Jun 01, 2020
All pretty easy. This is our 2nd home so unfortunately we have spent very little time in our new home due to COVID-19. We hope to be there in a month or so.
Colorado Springs, on Apr 14, 2020
The people have been great. When things are wrong, they have gotten them fixed.
Colorado Springs, on Jan 27, 2020
Professionalism and quality of the home is top rate. We looked at lots of other builders and Classic Homes were the best.
Colorado Springs, on Jan 10, 2020
Carol in the sales office is amazing and I appreciate the easy with which I can get service on the house.
Colorado Springs, on Oct 03, 2019
The sales staff went above and beyond my expectations.
Colorado Springs, on Jul 27, 2019
The regular updates during the construction progress. The quality of the house is good.
Colorado Springs, on Mar 29, 2019
Ability to work with my design choices that were different
Colorado Springs, on Mar 14, 2019
fast response to complaints or problems. Quality of the construction.
Colorado Springs, on Dec 18, 2018
Communication throughout was excellent. Everyone we had contact with from Classic was knowledgeable and professional.
Colorado Springs, CO, on Dec 13, 2018
All of the weekly updates and the amount of commination from classic
Colorado Springs, CO, on Dec 10, 2018
Working with Tony Grado. He was amazing and I was really excited about starting our home. Classic Homes interaction with the orientation was great. Classics design center team was great too.
Colorado Springs, on Dec 08, 2018
Looking back there isn't anything that stood out as being above average in the experience.
Colorado Springs, on Dec 06, 2018
Good about coming out a fixing problems after the house was purchased
Colorado Springs, CO, on Oct 28, 2018
Great customer service, communication and attention to details.
Colorado Springs, CO, on Oct 21, 2018
Quality, friendliness, knowledge of all employees at the sales model and supervisors on site.
Colorado Springs, CO, on Oct 14, 2018
We were constantly being notified of updates on the construction of the house to include photos.
Colorado Springs, CO, on Sep 09, 2018
the continued update by pictures and text, all of the progress of construction, was really good.
Colorado Springs, on Sep 01, 2018
Customer service is excellent but quality of home is horrible
Colorado Springs, on Aug 29, 2018
The professional approach of the customer/service care representative. The representatives we dealt with were Shane Pogue,John Leyba and Jonathan Holt. In addition to the normal warranty repairs we had water damage from a storm and sewer drain backup. The customer service response was excellent although we did not always agree on some points. The final resolution of all issues we worked out to our (my wife and my) satisfaction. Our main customer service representative is Jonathan Holt and he has been excellent to work with. John Leyba handled our emergency sewer problem which happen at night and his response was excellent. Shane Pogue supported the storm water damage discussions and helped us come to a positive resolution.
Colorado Springs, on Jul 11, 2018
Customer care is a joke. All customer care manager does is come up with reasons why classic will not fix things. And what they do try and fix things end up worse than it started out. I still have painted pealed from door jams and doors not closing properly or doors stuck closed. GIC document is a huge lie. The document did not match the property. People like Jon Carlson lieing to both my agent and me and my wife. Once classic had our money they we no longer interested in our satisfaction. I will never recommend this builder to anyone. We spent close to 400k by the time you add landscaping and now experiencing flooding issues due to all the runoff coming from surrounding properties onto my property.
Colorado Springs, on Jul 06, 2018
I do line my home but there were some errors that I’m not thrilled about
Colorado Springs, on May 26, 2018
The Classic customer service representative, John Leyba, has done an excellent job to date.
Colorado Springs, CO, on Apr 17, 2018
We appreciated the service we received from Denise Gardner and Carol Holdren.
Colorado Springs, CO, on Apr 15, 2018
Denise, Carol and Jim were the best. They made everything easy and a breeze.They helped in so many ways.
Colorado Springs, on Mar 27, 2018
This is my 3rd brand new classic home and by far the worst of them. My first 2 houses were great quality so that’s why I continue to purchase classic homes. Although this home is not to the high standards I expect from classic.
Colorado Springs, CO, on Mar 14, 2018
Seems some of the building process would have been less stressful if classics employees would have acted immediately on issues that we brought up that were not correct. They waited until they were finished and then had to redo. Seems like rework costs could have been avoided which would allow for lower home prices.
Colorado Springs, CO, on Feb 07, 2018
Communication and the teams willingness to include me and do paint touch ups and other small things without complaint as we went through the walk throughs
Colorado Springs, on Feb 06, 2018
The house was built very nice and the quality is nice. Post closing customer service hasn’t been so good!
Colorado Springs, on Jan 28, 2018
The variety of floorplans makes the home builder appraling
Colorado Springs, CO, on Jan 20, 2018
Initial workmanship with regards to constructing my home's wood frame was not performed well. But the change in production supervisors to oversee the quality of the workmanship to complete my house gave me confidence it was done correctly.
Colorado Springs, on Jan 04, 2018
Classic has corrected any items with the home that I wasn't pleased with, just as they had stated they would.
Colorado Springs, CO, on Dec 24, 2017
Issues with change of contractor in the middle of build and following up on commitments
Colorado Springs, CO, on Dec 14, 2017
Quality and cleanliness of our home was not to what I thought Classic standards were. Holes in walls that were poorly patched, paint and putty on carpet, split and rough trim, glue very visible on stair case banister a railing, clouds of dust when walking on the basement floor and the home wasn’t even finished within the 30 days after closing.
Colorado Springs, CO, on Nov 10, 2017
Building the houses too fast which makes the quality not 100%
Colorado Springs, on Oct 25, 2017
I would not recommend Classic Homes based on the customer service experience after I've signed the contract to purchase the home. I am constantly met with resistance with issues that I pointed out before signing the contract. One issue was the brick face on the front of my home which did not come down far enough, and too much foundation was showing, but this issue has been resolved thanks to Mike Morgan. Another issue that I'm currently dealing with is the grading of my backyard. The water from the 2 houses behind me are draining into my backyard creating a swamp like consistency. I am still dealing with this issue but am being told that fully completing my landscaping will resolve this matter. I feel Classic is trying to place the responsibility on me but these issues were brought up beforehand. Please give me a call if you would like to discuss this matter further. Benny Roldan XXX-XXX-XXXX
Colorado Springs, on Oct 11, 2017
The honest and dedicated sales team Denise and Carol made things a breeze. Construction foreman Mike Morgan always listened to all of our concerns. We love our house, but it's the people that have made the difference! Thank you Hannah Ridge staff, you guys rock!
Colorado Springs, on Oct 11, 2017
Quality of the home along with the customer service
Colorado Springs, CO, on Oct 11, 2017
They kept me up to date with all the steps and processes with building my home.
Colorado Springs, CO, on Oct 09, 2017
Standard features and offer of floor plans.
Colorado Springs, on Sep 20, 2017
Great builder to work with from start to finish.
Colorado Springs, on Aug 19, 2017
Have three or four issues- seem to have a leak around my have vent pipe, gas logs will not light and home inspector identified a grade issue with my back yard- all have been submitted for warranty work
Colorado Springs, on Aug 15, 2017
Some of the cupboards were not fixed to be soft close at the outset of purchase.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, CO, on Dec 13, 2018
All of the weekly updates and the amount of commination from classic
Colorado Springs, CO, on Dec 10, 2018
Working with Tony Grado. He was amazing and I was really excited about starting our home. Classic Homes interaction with the orientation was great. Classics design center team was great too.
Colorado Springs, CO, on Oct 28, 2018
Great customer service, communication and attention to details.
Colorado Springs, CO, on Oct 21, 2018
Quality, friendliness, knowledge of all employees at the sales model and supervisors on site.
Colorado Springs, CO, on Oct 14, 2018
We were constantly being notified of updates on the construction of the house to include photos.
Colorado Springs, CO, on Sep 09, 2018
the continued update by pictures and text, all of the progress of construction, was really good.
Colorado Springs, CO, on Apr 17, 2018
We appreciated the service we received from Denise Gardner and Carol Holdren.
Colorado Springs, CO, on Apr 15, 2018
Denise, Carol and Jim were the best. They made everything easy and a breeze.They helped in so many ways.
Colorado Springs, CO, on Mar 14, 2018
Seems some of the building process would have been less stressful if classics employees would have acted immediately on issues that we brought up that were not correct. They waited until they were finished and then had to redo. Seems like rework costs could have been avoided which would allow for lower home prices.
Colorado Springs, CO, on Feb 07, 2018
Communication and the teams willingness to include me and do paint touch ups and other small things without complaint as we went through the walk throughs
Colorado Springs, CO, on Jan 20, 2018
Initial workmanship with regards to constructing my home's wood frame was not performed well. But the change in production supervisors to oversee the quality of the workmanship to complete my house gave me confidence it was done correctly.
Colorado Springs, CO, on Dec 24, 2017
Issues with change of contractor in the middle of build and following up on commitments
Colorado Springs, CO, on Dec 14, 2017
Quality and cleanliness of our home was not to what I thought Classic standards were. Holes in walls that were poorly patched, paint and putty on carpet, split and rough trim, glue very visible on stair case banister a railing, clouds of dust when walking on the basement floor and the home wasn’t even finished within the 30 days after closing.
Colorado Springs, CO, on Nov 10, 2017
Building the houses too fast which makes the quality not 100%
Colorado Springs, CO, on Oct 11, 2017
They kept me up to date with all the steps and processes with building my home.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, on Jun 22, 2020
James has been very patient, understanding and has great customer service.
Colorado Springs, on Jun 01, 2020
All pretty easy. This is our 2nd home so unfortunately we have spent very little time in our new home due to COVID-19. We hope to be there in a month or so.
Colorado Springs, on Aug 29, 2018
The professional approach of the customer/service care representative. The representatives we dealt with were Shane Pogue,John Leyba and Jonathan Holt. In addition to the normal warranty repairs we had water damage from a storm and sewer drain backup. The customer service response was excellent although we did not always agree on some points. The final resolution of all issues we worked out to our (my wife and my) satisfaction. Our main customer service representative is Jonathan Holt and he has been excellent to work with. John Leyba handled our emergency sewer problem which happen at night and his response was excellent. Shane Pogue supported the storm water damage discussions and helped us come to a positive resolution.
Colorado Springs, on Jul 11, 2018
Customer care is a joke. All customer care manager does is come up with reasons why classic will not fix things. And what they do try and fix things end up worse than it started out. I still have painted pealed from door jams and doors not closing properly or doors stuck closed. GIC document is a huge lie. The document did not match the property. People like Jon Carlson lieing to both my agent and me and my wife. Once classic had our money they we no longer interested in our satisfaction. I will never recommend this builder to anyone. We spent close to 400k by the time you add landscaping and now experiencing flooding issues due to all the runoff coming from surrounding properties onto my property.
Colorado Springs, on May 26, 2018
The Classic customer service representative, John Leyba, has done an excellent job to date.
Colorado Springs, on Mar 27, 2018
This is my 3rd brand new classic home and by far the worst of them. My first 2 houses were great quality so that’s why I continue to purchase classic homes. Although this home is not to the high standards I expect from classic.
Colorado Springs, on Feb 06, 2018
The house was built very nice and the quality is nice. Post closing customer service hasn’t been so good!
Colorado Springs, on Jan 04, 2018
Classic has corrected any items with the home that I wasn't pleased with, just as they had stated they would.
Colorado Springs, on Oct 25, 2017
I would not recommend Classic Homes based on the customer service experience after I've signed the contract to purchase the home. I am constantly met with resistance with issues that I pointed out before signing the contract. One issue was the brick face on the front of my home which did not come down far enough, and too much foundation was showing, but this issue has been resolved thanks to Mike Morgan. Another issue that I'm currently dealing with is the grading of my backyard. The water from the 2 houses behind me are draining into my backyard creating a swamp like consistency. I am still dealing with this issue but am being told that fully completing my landscaping will resolve this matter. I feel Classic is trying to place the responsibility on me but these issues were brought up beforehand. Please give me a call if you would like to discuss this matter further. Benny Roldan XXX-XXX-XXXX
Colorado Springs, on Oct 11, 2017
The honest and dedicated sales team Denise and Carol made things a breeze. Construction foreman Mike Morgan always listened to all of our concerns. We love our house, but it's the people that have made the difference! Thank you Hannah Ridge staff, you guys rock!
Colorado Springs, on Oct 11, 2017
Quality of the home along with the customer service
Colorado Springs, on Sep 20, 2017
Great builder to work with from start to finish.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, on Apr 14, 2020
The people have been great. When things are wrong, they have gotten them fixed.
Colorado Springs, on Jan 27, 2020
Professionalism and quality of the home is top rate. We looked at lots of other builders and Classic Homes were the best.
Colorado Springs, on Jan 10, 2020
Carol in the sales office is amazing and I appreciate the easy with which I can get service on the house.
Colorado Springs, on Oct 03, 2019
The sales staff went above and beyond my expectations.
Colorado Springs, on Jul 27, 2019
The regular updates during the construction progress. The quality of the house is good.
Colorado Springs, on Mar 29, 2019
Ability to work with my design choices that were different
Colorado Springs, on Mar 14, 2019
fast response to complaints or problems. Quality of the construction.
Colorado Springs, on Dec 18, 2018
Communication throughout was excellent. Everyone we had contact with from Classic was knowledgeable and professional.
Colorado Springs, on Dec 08, 2018
Looking back there isn't anything that stood out as being above average in the experience.
Colorado Springs, on Dec 06, 2018
Good about coming out a fixing problems after the house was purchased
Colorado Springs, on Sep 01, 2018
Customer service is excellent but quality of home is horrible
Colorado Springs, on Jul 06, 2018
I do line my home but there were some errors that I’m not thrilled about
Colorado Springs, on Jan 28, 2018
The variety of floorplans makes the home builder appraling
Colorado Springs, on Aug 19, 2017
Have three or four issues- seem to have a leak around my have vent pipe, gas logs will not light and home inspector identified a grade issue with my back yard- all have been submitted for warranty work