Overall Satisfaction
Community Profile
MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, CO, on Sep 21, 2020
We were frustrated by not being able to know where electrical outlets would be placed. Ultimately we were allowed to do a walk through with the electrician so we’d know where outlets would be and could add as desired.
Colorado Springs, on Sep 20, 2020
Lots size. Too small. I wanted a house, not an apartment or a patio home. That is why I sold it. Has far as the house we loved it. Just didn't like looking out a bedroom window, into the dinning room next door. The space between the window wells and the fence, was too close to even push a lawn mower
Colorado Springs, on Aug 30, 2020
After we closed we were suppose to have a a meeting with a warranty representative but they never showed also when the house next to us was being built the workers messed up our fence and it took classic about a month and a half to fix.
Colorado Springs, CO, on Aug 11, 2020
I loved the fact that the construction supervisors contacted me every week to let me know how the process was going. In addition, I’d love that the sales team also sent me photos of the progress each week! In addition, during closing, I believe the classic officials did everything in their power to assist when I had a problem. Thank you so very very much!!!!
Colorado Springs, CO, on Aug 07, 2020
The open communication that ALL Classic employees displayed throughout the entire process was amazing!!! Whether it was good news or bad, Classic made sure we were stayed in the know so that we were able to make informed decisions along he way!!!
Colorado Springs, on Aug 06, 2020
We loved the quality of the home, the building experience went smoothly, the time frame that was given to us was accurate and the follow-up successfully fixed minor issues.
Colorado Springs, CO, on Jul 20, 2020
House could have been cleaned better along with windows.
Customer Care Team
Classic Homes
Aug 06, 2020
Thank you for sharing your feedback. Your comments help our team work toward continuous improvement.
Colorado Springs, CO, on Jul 06, 2020
Everything was clean, and the people on construction staff were very friendly
Colorado Springs, on Jun 22, 2020
James has been very patient, understanding and has great customer service.
Colorado Springs, CO, on Jun 02, 2020
I felt that we were very informed throughout the whole process. Communication was great.
Colorado Springs, on Jun 01, 2020
All pretty easy. This is our 2nd home so unfortunately we have spent very little time in our new home due to COVID-19. We hope to be there in a month or so.
Colorado Springs, on May 28, 2020
They are very timely and thorough. Took care of corrections and laid out all the steps
Colorado Springs, CO, on May 07, 2020
Everything went very smoothly. Great customer service, all of my questions were answered quickly.
Colorado Springs, CO, on May 04, 2020
Classic Homs was able to meet my short move in timeline.
Colorado Springs, on Apr 14, 2020
The people have been great. When things are wrong, they have gotten them fixed.
Colorado Springs, on Mar 18, 2020
My wife and I greatly appreciated the responsiveness of the customer care representative and his commitment to examining and correcting every issue we informed him of.
Colorado Springs, CO, on Feb 29, 2020
The weekly communication w pictures and updates. The sales staff at hannah ridge were patient and answered all the questions and were proficient
Colorado Springs, on Feb 27, 2020
Faucet was replaced with new design after the first replacement original model also leaked.
Colorado Springs, CO, on Feb 25, 2020
The front office was very friendly and accommodating.
Colorado Springs, CO, on Feb 24, 2020
I liked the design center but I do think more thought should go into the layouts. For example the kitchen pantry door should not open into the oven, there could have been more thought in the layout.
Colorado Springs, CO, on Feb 08, 2020
Consistent one in one contact with the builder.
Colorado Springs, on Feb 07, 2020
Quick prompt service for any issues or questions
Colorado Springs, CO, on Feb 03, 2020
The quality of the build and the helpfulness of everyone from classic homes involves with the purchase from Carol and Teresa at the model homes to Tyler with our walkthroughs
Colorado Springs, on Jan 27, 2020
Professionalism and quality of the home is top rate. We looked at lots of other builders and Classic Homes were the best.
Colorado Springs, CO, on Jan 14, 2020
The agents Carol and Teresa at Hanna Ridge were out standing and very helpful from start to finish The superintendent for the build was also very responsive and did a great job of keeping us informed in the process so far overall a great experience
Colorado Springs, CO, on Jan 11, 2020
The first people we spoke with in the office of the model at the community where we now live, Carol and (at the time) Denise, were so nice and accommodating. I can't say the same for some of the other communities we visited. We went back to check on things and ask questions numerous times before we decided to buy and they were just as pleasant each time. I can't say enough good things about them.
Colorado Springs, on Jan 10, 2020
Carol in the sales office is amazing and I appreciate the easy with which I can get service on the house.
Colorado Springs, CO, on Jan 10, 2020
Everyone was professional yet laid back and relaxed. Liked the constant updates with photos. Carol, Teresa and Trent were all great.
Colorado Springs, on Nov 30, 2019
That Classic Homes has the long warranty and will get things taken care of
Colorado Springs, on Oct 03, 2019
The sales staff went above and beyond my expectations.
Colorado Springs, on Sep 20, 2019
It is very easy to submit a ticket for warranty issues.
Colorado Springs, on Sep 13, 2019
All it takes in a phone call to get great customer service from a classic Homes!
Colorado Springs, on Aug 11, 2019
We had some damages to our house from storm and classic responded quickly to fix the issues
Colorado Springs, on Aug 02, 2019
When there have been issues, it has been easy to schedule a visit from Classic for timely repairs.
Colorado Springs, on Jul 27, 2019
The regular updates during the construction progress. The quality of the house is good.
Colorado Springs, on May 20, 2019
The walk through was very informative and had a caring attitude
Colorado Springs, on May 19, 2019
They will make it happen as fast as they can to accommodate you
Colorado Springs, on Apr 18, 2019
They are good assist without too much of a wait
Colorado Springs, on Apr 10, 2019
Working with the warranty service people have been a nightmare. I moved in November 2018 and told them about some things that had not been taken care of per our contract and I am still waiting for them to honor our agreement. Very unhappy. It is April and I was told I would have to wait till May to get a work order in that I requested in December.
Colorado Springs, on Apr 08, 2019
Classic Homes built a quality home on time and according to the specified parameters. They kept me involved in the process and communicated at every step along the way.
Colorado Springs, on Mar 29, 2019
Ability to work with my design choices that were different
Colorado Springs, on Mar 14, 2019
fast response to complaints or problems. Quality of the construction.
Colorado Springs, on Dec 18, 2018
Communication throughout was excellent. Everyone we had contact with from Classic was knowledgeable and professional.
Colorado Springs, on Dec 08, 2018
Looking back there isn't anything that stood out as being above average in the experience.
Colorado Springs, on Dec 06, 2018
Good about coming out a fixing problems after the house was purchased
Colorado Springs, on Sep 01, 2018
Customer service is excellent but quality of home is horrible
Colorado Springs, on Jul 06, 2018
I do line my home but there were some errors that I’m not thrilled about
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, CO, on Sep 21, 2020
We were frustrated by not being able to know where electrical outlets would be placed. Ultimately we were allowed to do a walk through with the electrician so we’d know where outlets would be and could add as desired.
Colorado Springs, CO, on Aug 11, 2020
I loved the fact that the construction supervisors contacted me every week to let me know how the process was going. In addition, I’d love that the sales team also sent me photos of the progress each week! In addition, during closing, I believe the classic officials did everything in their power to assist when I had a problem. Thank you so very very much!!!!
Colorado Springs, CO, on Aug 07, 2020
The open communication that ALL Classic employees displayed throughout the entire process was amazing!!! Whether it was good news or bad, Classic made sure we were stayed in the know so that we were able to make informed decisions along he way!!!
Colorado Springs, CO, on Jul 20, 2020
House could have been cleaned better along with windows.
Colorado Springs, CO, on Jul 06, 2020
Everything was clean, and the people on construction staff were very friendly
Colorado Springs, CO, on Jun 02, 2020
I felt that we were very informed throughout the whole process. Communication was great.
Colorado Springs, CO, on May 07, 2020
Everything went very smoothly. Great customer service, all of my questions were answered quickly.
Colorado Springs, CO, on May 04, 2020
Classic Homs was able to meet my short move in timeline.
Colorado Springs, CO, on Feb 29, 2020
The weekly communication w pictures and updates. The sales staff at hannah ridge were patient and answered all the questions and were proficient
Colorado Springs, CO, on Feb 25, 2020
The front office was very friendly and accommodating.
Colorado Springs, CO, on Feb 24, 2020
I liked the design center but I do think more thought should go into the layouts. For example the kitchen pantry door should not open into the oven, there could have been more thought in the layout.
Colorado Springs, CO, on Feb 08, 2020
Consistent one in one contact with the builder.
Colorado Springs, CO, on Feb 03, 2020
The quality of the build and the helpfulness of everyone from classic homes involves with the purchase from Carol and Teresa at the model homes to Tyler with our walkthroughs
Colorado Springs, CO, on Jan 14, 2020
The agents Carol and Teresa at Hanna Ridge were out standing and very helpful from start to finish The superintendent for the build was also very responsive and did a great job of keeping us informed in the process so far overall a great experience
Colorado Springs, CO, on Jan 11, 2020
The first people we spoke with in the office of the model at the community where we now live, Carol and (at the time) Denise, were so nice and accommodating. I can't say the same for some of the other communities we visited. We went back to check on things and ask questions numerous times before we decided to buy and they were just as pleasant each time. I can't say enough good things about them.
Colorado Springs, CO, on Jan 10, 2020
Everyone was professional yet laid back and relaxed. Liked the constant updates with photos. Carol, Teresa and Trent were all great.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, on Aug 30, 2020
After we closed we were suppose to have a a meeting with a warranty representative but they never showed also when the house next to us was being built the workers messed up our fence and it took classic about a month and a half to fix.
Colorado Springs, on Jun 22, 2020
James has been very patient, understanding and has great customer service.
Colorado Springs, on Jun 01, 2020
All pretty easy. This is our 2nd home so unfortunately we have spent very little time in our new home due to COVID-19. We hope to be there in a month or so.
Colorado Springs, on May 28, 2020
They are very timely and thorough. Took care of corrections and laid out all the steps
Colorado Springs, on Mar 18, 2020
My wife and I greatly appreciated the responsiveness of the customer care representative and his commitment to examining and correcting every issue we informed him of.
Colorado Springs, on Feb 27, 2020
Faucet was replaced with new design after the first replacement original model also leaked.
Colorado Springs, on Feb 07, 2020
Quick prompt service for any issues or questions
Colorado Springs, on Nov 30, 2019
That Classic Homes has the long warranty and will get things taken care of
Colorado Springs, on Sep 20, 2019
It is very easy to submit a ticket for warranty issues.
Colorado Springs, on Sep 13, 2019
All it takes in a phone call to get great customer service from a classic Homes!
Colorado Springs, on Aug 11, 2019
We had some damages to our house from storm and classic responded quickly to fix the issues
Colorado Springs, on Aug 02, 2019
When there have been issues, it has been easy to schedule a visit from Classic for timely repairs.
Colorado Springs, on May 20, 2019
The walk through was very informative and had a caring attitude
Colorado Springs, on May 19, 2019
They will make it happen as fast as they can to accommodate you
Colorado Springs, on Apr 18, 2019
They are good assist without too much of a wait
Colorado Springs, on Apr 10, 2019
Working with the warranty service people have been a nightmare. I moved in November 2018 and told them about some things that had not been taken care of per our contract and I am still waiting for them to honor our agreement. Very unhappy. It is April and I was told I would have to wait till May to get a work order in that I requested in December.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, on Sep 20, 2020
Lots size. Too small. I wanted a house, not an apartment or a patio home. That is why I sold it. Has far as the house we loved it. Just didn't like looking out a bedroom window, into the dinning room next door. The space between the window wells and the fence, was too close to even push a lawn mower
Colorado Springs, on Aug 06, 2020
We loved the quality of the home, the building experience went smoothly, the time frame that was given to us was accurate and the follow-up successfully fixed minor issues.
Colorado Springs, on Apr 14, 2020
The people have been great. When things are wrong, they have gotten them fixed.
Colorado Springs, on Jan 27, 2020
Professionalism and quality of the home is top rate. We looked at lots of other builders and Classic Homes were the best.
Colorado Springs, on Jan 10, 2020
Carol in the sales office is amazing and I appreciate the easy with which I can get service on the house.
Colorado Springs, on Oct 03, 2019
The sales staff went above and beyond my expectations.
Colorado Springs, on Jul 27, 2019
The regular updates during the construction progress. The quality of the house is good.
Colorado Springs, on Mar 29, 2019
Ability to work with my design choices that were different
Colorado Springs, on Mar 14, 2019
fast response to complaints or problems. Quality of the construction.
Colorado Springs, on Dec 18, 2018
Communication throughout was excellent. Everyone we had contact with from Classic was knowledgeable and professional.
Colorado Springs, on Dec 08, 2018
Looking back there isn't anything that stood out as being above average in the experience.
Colorado Springs, on Dec 06, 2018
Good about coming out a fixing problems after the house was purchased
Colorado Springs, on Sep 01, 2018
Customer service is excellent but quality of home is horrible
Colorado Springs, on Jul 06, 2018
I do line my home but there were some errors that I’m not thrilled about
Customer Care Team
Classic Homes
Aug 06, 2020
Thank you very much for taking time to share your experience. On behalf of our entire team, thank you for choosing Classic to build your new home!