Top Homebuilder Ratings & Reviews

Classic Homes

Hannah Ridge

104 Homeowner Reviews Completed Mar 2019 - Sep 2020

Overall Satisfaction

4.5
Customers' overall satisfaction
4.6
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.8

Home Personalization Experience

4.5

Lender Experience

4.8

Construction Experience

4.5

Customer Care Experience

4.7

Home Readiness

4.6

Installation & Workmanship

4.5

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, CO, on Sep 21, 2020

We were frustrated by not being able to know where electrical outlets would be placed. Ultimately we were allowed to do a walk through with the electrician so we’d know where outlets would be and could add as desired.

4.5
Verified Homeowner
Colorado Springs, on Sep 20, 2020

Lots size. Too small. I wanted a house, not an apartment or a patio home. That is why I sold it. Has far as the house we loved it. Just didn't like looking out a bedroom window, into the dinning room next door. The space between the window wells and the fence, was too close to even push a lawn mower

4.2
Verified Homeowner
Colorado Springs, on Aug 30, 2020

After we closed we were suppose to have a a meeting with a warranty representative but they never showed also when the house next to us was being built the workers messed up our fence and it took classic about a month and a half to fix.

3.0
Verified Homeowner
Colorado Springs, CO, on Aug 11, 2020

I loved the fact that the construction supervisors contacted me every week to let me know how the process was going. In addition, I’d love that the sales team also sent me photos of the progress each week! In addition, during closing, I believe the classic officials did everything in their power to assist when I had a problem. Thank you so very very much!!!!

4.9
Verified Homeowner
Colorado Springs, CO, on Aug 07, 2020

The open communication that ALL Classic employees displayed throughout the entire process was amazing!!! Whether it was good news or bad, Classic made sure we were stayed in the know so that we were able to make informed decisions along he way!!!

4.9
Verified Homeowner
Colorado Springs, on Aug 06, 2020

We loved the quality of the home, the building experience went smoothly, the time frame that was given to us was accurate and the follow-up successfully fixed minor issues.

4.4
Verified Homeowner

Customer Care Team

Classic Homes

Aug 06, 2020

Thank you very much for taking time to share your experience. On behalf of our entire team, thank you for choosing Classic to build your new home!

Colorado Springs, CO, on Jul 20, 2020

House could have been cleaned better along with windows.

4.9
Verified Homeowner

Customer Care Team

Classic Homes

Aug 06, 2020

Thank you for sharing your feedback. Your comments help our team work toward continuous improvement.

Colorado Springs, CO, on Jul 10, 2020

Very friendly/helpful staff.

5.0
Verified Homeowner
Colorado Springs, CO, on Jul 06, 2020

Everything was clean, and the people on construction staff were very friendly

4.9
Verified Homeowner
Colorado Springs, on Jun 22, 2020

James has been very patient, understanding and has great customer service.

4.2
Verified Homeowner
Colorado Springs, CO, on Jun 02, 2020

I felt that we were very informed throughout the whole process. Communication was great.

4.8
Verified Homeowner
Colorado Springs, on Jun 01, 2020

All pretty easy. This is our 2nd home so unfortunately we have spent very little time in our new home due to COVID-19. We hope to be there in a month or so.

5.0
Verified Homeowner
Colorado Springs, on May 28, 2020

They are very timely and thorough. Took care of corrections and laid out all the steps

5.0
Verified Homeowner
Colorado Springs, CO, on May 07, 2020

Everything went very smoothly. Great customer service, all of my questions were answered quickly.

5.0
Verified Homeowner
Colorado Springs, CO, on May 04, 2020

Classic Homs was able to meet my short move in timeline.

5.0
Verified Homeowner
Colorado Springs, CO, on Apr 26, 2020

Timeline

4.1
Verified Homeowner
Colorado Springs, on Apr 14, 2020

The people have been great. When things are wrong, they have gotten them fixed.

4.5
Verified Homeowner
Colorado Springs, CO, on Mar 27, 2020

Design

5.0
Verified Homeowner
Colorado Springs, on Mar 18, 2020

My wife and I greatly appreciated the responsiveness of the customer care representative and his commitment to examining and correcting every issue we informed him of.

5.0
Verified Homeowner
Colorado Springs, on Mar 16, 2020

Things get fixed quickly

3.7
Verified Homeowner
Colorado Springs, CO, on Feb 29, 2020

The weekly communication w pictures and updates. The sales staff at hannah ridge were patient and answered all the questions and were proficient

4.8
Verified Homeowner
Colorado Springs, on Feb 27, 2020

Faucet was replaced with new design after the first replacement original model also leaked.

4.4
Verified Homeowner
Colorado Springs, CO, on Feb 25, 2020

The front office was very friendly and accommodating.

3.8
Verified Homeowner
Colorado Springs, CO, on Feb 24, 2020

I liked the design center but I do think more thought should go into the layouts. For example the kitchen pantry door should not open into the oven, there could have been more thought in the layout.

3.7
Verified Homeowner
Colorado Springs, CO, on Feb 08, 2020

Consistent one in one contact with the builder.

5.0
Verified Homeowner
Colorado Springs, on Feb 07, 2020

Quick prompt service for any issues or questions

5.0
Verified Homeowner
Colorado Springs, CO, on Feb 03, 2020

The quality of the build and the helpfulness of everyone from classic homes involves with the purchase from Carol and Teresa at the model homes to Tyler with our walkthroughs

4.9
Verified Homeowner
Colorado Springs, on Jan 27, 2020

Professionalism and quality of the home is top rate. We looked at lots of other builders and Classic Homes were the best.

4.7
Verified Homeowner
Colorado Springs, on Jan 22, 2020

Easy process

2.5
Verified Homeowner
Colorado Springs, CO, on Jan 14, 2020

The agents Carol and Teresa at Hanna Ridge were out standing and very helpful from start to finish The superintendent for the build was also very responsive and did a great job of keeping us informed in the process so far overall a great experience

4.5
Verified Homeowner
Colorado Springs, CO, on Jan 11, 2020

The first people we spoke with in the office of the model at the community where we now live, Carol and (at the time) Denise, were so nice and accommodating. I can't say the same for some of the other communities we visited. We went back to check on things and ask questions numerous times before we decided to buy and they were just as pleasant each time. I can't say enough good things about them.

4.8
Verified Homeowner
Colorado Springs, on Jan 10, 2020

Carol in the sales office is amazing and I appreciate the easy with which I can get service on the house.

4.3
Verified Homeowner
Colorado Springs, CO, on Jan 10, 2020

Everyone was professional yet laid back and relaxed. Liked the constant updates with photos. Carol, Teresa and Trent were all great.

4.7
Verified Homeowner
Colorado Springs, CO, on Dec 08, 2019

All timelines were met.

4.7
Verified Homeowner
Colorado Springs, on Nov 30, 2019

That Classic Homes has the long warranty and will get things taken care of

4.5
Verified Homeowner
Colorado Springs, on Oct 24, 2019

Everything.

5.0
Verified Homeowner
Colorado Springs, on Oct 03, 2019

The sales staff went above and beyond my expectations.

4.9
Verified Homeowner
Colorado Springs, on Sep 20, 2019

It is very easy to submit a ticket for warranty issues.

4.9
Verified Homeowner
Colorado Springs, on Sep 18, 2019

The design studio was a great experience

3.6
Verified Homeowner
Colorado Springs, on Sep 13, 2019

All it takes in a phone call to get great customer service from a classic Homes!

5.0
Verified Homeowner
Colorado Springs, on Aug 11, 2019

We had some damages to our house from storm and classic responded quickly to fix the issues

5.0
Verified Homeowner
Colorado Springs, on Aug 02, 2019

When there have been issues, it has been easy to schedule a visit from Classic for timely repairs.

4.5
Verified Homeowner
Colorado Springs, on Jul 27, 2019

The regular updates during the construction progress. The quality of the house is good.

3.9
Verified Homeowner
Colorado Springs, on May 20, 2019

The walk through was very informative and had a caring attitude

5.0
Verified Homeowner
Colorado Springs, on May 19, 2019

They will make it happen as fast as they can to accommodate you

5.0
Verified Homeowner
Colorado Springs, on Apr 29, 2019

respond quickly .

5.0
Verified Homeowner
Colorado Springs, on Apr 18, 2019

They are good assist without too much of a wait

5.0
Verified Homeowner
Colorado Springs, on Apr 10, 2019

Working with the warranty service people have been a nightmare. I moved in November 2018 and told them about some things that had not been taken care of per our contract and I am still waiting for them to honor our agreement. Very unhappy. It is April and I was told I would have to wait till May to get a work order in that I requested in December.

1.9
Verified Homeowner
Colorado Springs, on Apr 08, 2019

Classic Homes built a quality home on time and according to the specified parameters. They kept me involved in the process and communicated at every step along the way.

5.0
Verified Homeowner
Colorado Springs, on Mar 29, 2019

Ability to work with my design choices that were different

4.1
Verified Homeowner
Colorado Springs, on Mar 14, 2019

fast response to complaints or problems. Quality of the construction.

4.7
Verified Homeowner
Colorado Springs, on Feb 03, 2019

Quality and warranty follow up.

4.5
Verified Homeowner
Colorado Springs, on Dec 18, 2018

Communication throughout was excellent. Everyone we had contact with from Classic was knowledgeable and professional.

4.5
Verified Homeowner
Colorado Springs, on Dec 08, 2018

Looking back there isn't anything that stood out as being above average in the experience.

3.4
Verified Homeowner
Colorado Springs, on Dec 06, 2018

Good about coming out a fixing problems after the house was purchased

4.2
Verified Homeowner
Colorado Springs, on Oct 18, 2018

Great customer service

4.6
Verified Homeowner
Colorado Springs, on Sep 01, 2018

Customer service is excellent but quality of home is horrible

4.3
Verified Homeowner
Colorado Springs, on Jul 06, 2018

I do line my home but there were some errors that I’m not thrilled about

2.9
Verified Homeowner
Colorado Springs, on Jun 20, 2018

The updates and photos during the build

3.6
Verified Homeowner
Colorado Springs, on Jan 28, 2018

The variety of floorplans makes the home builder appraling

4.1
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, CO, on Sep 21, 2020

We were frustrated by not being able to know where electrical outlets would be placed. Ultimately we were allowed to do a walk through with the electrician so we’d know where outlets would be and could add as desired.

4.5
Verified Homeowner
Colorado Springs, CO, on Aug 11, 2020

I loved the fact that the construction supervisors contacted me every week to let me know how the process was going. In addition, I’d love that the sales team also sent me photos of the progress each week! In addition, during closing, I believe the classic officials did everything in their power to assist when I had a problem. Thank you so very very much!!!!

4.9
Verified Homeowner
Colorado Springs, CO, on Aug 07, 2020

The open communication that ALL Classic employees displayed throughout the entire process was amazing!!! Whether it was good news or bad, Classic made sure we were stayed in the know so that we were able to make informed decisions along he way!!!

4.9
Verified Homeowner
Colorado Springs, CO, on Jul 20, 2020

House could have been cleaned better along with windows.

4.9
Verified Homeowner
Colorado Springs, CO, on Jul 10, 2020

Very friendly/helpful staff.

5.0
Verified Homeowner
Colorado Springs, CO, on Jul 06, 2020

Everything was clean, and the people on construction staff were very friendly

4.9
Verified Homeowner
Colorado Springs, CO, on Jun 02, 2020

I felt that we were very informed throughout the whole process. Communication was great.

4.8
Verified Homeowner
Colorado Springs, CO, on May 07, 2020

Everything went very smoothly. Great customer service, all of my questions were answered quickly.

5.0
Verified Homeowner
Colorado Springs, CO, on May 04, 2020

Classic Homs was able to meet my short move in timeline.

5.0
Verified Homeowner
Colorado Springs, CO, on Apr 26, 2020

Timeline

4.1
Verified Homeowner
Colorado Springs, CO, on Mar 27, 2020

Design

5.0
Verified Homeowner
Colorado Springs, CO, on Feb 29, 2020

The weekly communication w pictures and updates. The sales staff at hannah ridge were patient and answered all the questions and were proficient

4.8
Verified Homeowner
Colorado Springs, CO, on Feb 25, 2020

The front office was very friendly and accommodating.

3.8
Verified Homeowner
Colorado Springs, CO, on Feb 24, 2020

I liked the design center but I do think more thought should go into the layouts. For example the kitchen pantry door should not open into the oven, there could have been more thought in the layout.

3.7
Verified Homeowner
Colorado Springs, CO, on Feb 08, 2020

Consistent one in one contact with the builder.

5.0
Verified Homeowner
Colorado Springs, CO, on Feb 03, 2020

The quality of the build and the helpfulness of everyone from classic homes involves with the purchase from Carol and Teresa at the model homes to Tyler with our walkthroughs

4.9
Verified Homeowner
Colorado Springs, CO, on Jan 14, 2020

The agents Carol and Teresa at Hanna Ridge were out standing and very helpful from start to finish The superintendent for the build was also very responsive and did a great job of keeping us informed in the process so far overall a great experience

4.5
Verified Homeowner
Colorado Springs, CO, on Jan 11, 2020

The first people we spoke with in the office of the model at the community where we now live, Carol and (at the time) Denise, were so nice and accommodating. I can't say the same for some of the other communities we visited. We went back to check on things and ask questions numerous times before we decided to buy and they were just as pleasant each time. I can't say enough good things about them.

4.8
Verified Homeowner
Colorado Springs, CO, on Jan 10, 2020

Everyone was professional yet laid back and relaxed. Liked the constant updates with photos. Carol, Teresa and Trent were all great.

4.7
Verified Homeowner
Colorado Springs, CO, on Dec 08, 2019

All timelines were met.

4.7
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, on Aug 30, 2020

After we closed we were suppose to have a a meeting with a warranty representative but they never showed also when the house next to us was being built the workers messed up our fence and it took classic about a month and a half to fix.

3.0
Verified Homeowner
Colorado Springs, on Jun 22, 2020

James has been very patient, understanding and has great customer service.

4.2
Verified Homeowner
Colorado Springs, on Jun 01, 2020

All pretty easy. This is our 2nd home so unfortunately we have spent very little time in our new home due to COVID-19. We hope to be there in a month or so.

5.0
Verified Homeowner
Colorado Springs, on May 28, 2020

They are very timely and thorough. Took care of corrections and laid out all the steps

5.0
Verified Homeowner
Colorado Springs, on Mar 18, 2020

My wife and I greatly appreciated the responsiveness of the customer care representative and his commitment to examining and correcting every issue we informed him of.

5.0
Verified Homeowner
Colorado Springs, on Mar 16, 2020

Things get fixed quickly

3.7
Verified Homeowner
Colorado Springs, on Feb 27, 2020

Faucet was replaced with new design after the first replacement original model also leaked.

4.4
Verified Homeowner
Colorado Springs, on Feb 07, 2020

Quick prompt service for any issues or questions

5.0
Verified Homeowner
Colorado Springs, on Jan 22, 2020

Easy process

2.5
Verified Homeowner
Colorado Springs, on Nov 30, 2019

That Classic Homes has the long warranty and will get things taken care of

4.5
Verified Homeowner
Colorado Springs, on Sep 20, 2019

It is very easy to submit a ticket for warranty issues.

4.9
Verified Homeowner
Colorado Springs, on Sep 13, 2019

All it takes in a phone call to get great customer service from a classic Homes!

5.0
Verified Homeowner
Colorado Springs, on Aug 11, 2019

We had some damages to our house from storm and classic responded quickly to fix the issues

5.0
Verified Homeowner
Colorado Springs, on Aug 02, 2019

When there have been issues, it has been easy to schedule a visit from Classic for timely repairs.

4.5
Verified Homeowner
Colorado Springs, on May 20, 2019

The walk through was very informative and had a caring attitude

5.0
Verified Homeowner
Colorado Springs, on May 19, 2019

They will make it happen as fast as they can to accommodate you

5.0
Verified Homeowner
Colorado Springs, on Apr 29, 2019

respond quickly .

5.0
Verified Homeowner
Colorado Springs, on Apr 18, 2019

They are good assist without too much of a wait

5.0
Verified Homeowner
Colorado Springs, on Apr 10, 2019

Working with the warranty service people have been a nightmare. I moved in November 2018 and told them about some things that had not been taken care of per our contract and I am still waiting for them to honor our agreement. Very unhappy. It is April and I was told I would have to wait till May to get a work order in that I requested in December.

1.9
Verified Homeowner
Colorado Springs, on Apr 08, 2019

Classic Homes built a quality home on time and according to the specified parameters. They kept me involved in the process and communicated at every step along the way.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, on Sep 20, 2020

Lots size. Too small. I wanted a house, not an apartment or a patio home. That is why I sold it. Has far as the house we loved it. Just didn't like looking out a bedroom window, into the dinning room next door. The space between the window wells and the fence, was too close to even push a lawn mower

4.2
Verified Homeowner
Colorado Springs, on Aug 06, 2020

We loved the quality of the home, the building experience went smoothly, the time frame that was given to us was accurate and the follow-up successfully fixed minor issues.

4.4
Verified Homeowner
Colorado Springs, on Apr 14, 2020

The people have been great. When things are wrong, they have gotten them fixed.

4.5
Verified Homeowner
Colorado Springs, on Jan 27, 2020

Professionalism and quality of the home is top rate. We looked at lots of other builders and Classic Homes were the best.

4.7
Verified Homeowner
Colorado Springs, on Jan 10, 2020

Carol in the sales office is amazing and I appreciate the easy with which I can get service on the house.

4.3
Verified Homeowner
Colorado Springs, on Oct 24, 2019

Everything.

5.0
Verified Homeowner
Colorado Springs, on Oct 03, 2019

The sales staff went above and beyond my expectations.

4.9
Verified Homeowner
Colorado Springs, on Sep 18, 2019

The design studio was a great experience

3.6
Verified Homeowner
Colorado Springs, on Jul 27, 2019

The regular updates during the construction progress. The quality of the house is good.

3.9
Verified Homeowner
Colorado Springs, on Mar 29, 2019

Ability to work with my design choices that were different

4.1
Verified Homeowner
Colorado Springs, on Mar 14, 2019

fast response to complaints or problems. Quality of the construction.

4.7
Verified Homeowner
Colorado Springs, on Feb 03, 2019

Quality and warranty follow up.

4.5
Verified Homeowner
Colorado Springs, on Dec 18, 2018

Communication throughout was excellent. Everyone we had contact with from Classic was knowledgeable and professional.

4.5
Verified Homeowner
Colorado Springs, on Dec 08, 2018

Looking back there isn't anything that stood out as being above average in the experience.

3.4
Verified Homeowner
Colorado Springs, on Dec 06, 2018

Good about coming out a fixing problems after the house was purchased

4.2
Verified Homeowner
Colorado Springs, on Oct 18, 2018

Great customer service

4.6
Verified Homeowner
Colorado Springs, on Sep 01, 2018

Customer service is excellent but quality of home is horrible

4.3
Verified Homeowner
Colorado Springs, on Jul 06, 2018

I do line my home but there were some errors that I’m not thrilled about

2.9
Verified Homeowner
Colorado Springs, on Jun 20, 2018

The updates and photos during the build

3.6
Verified Homeowner
Colorado Springs, on Jan 28, 2018

The variety of floorplans makes the home builder appraling

4.1
Verified Homeowner