Top Homebuilder Ratings & Reviews

Classic Homes

Hannah Ridge

94 Homeowner Reviews Completed Jan 2019 - Jul 2020

Overall Satisfaction

4.5
Customers' overall satisfaction
4.6
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.8

Home Personalization Experience

4.6

Lender Experience

4.8

Construction Experience

4.5

Customer Care Experience

4.7

Home Readiness

4.6

Installation & Workmanship

4.5

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, on Jun 22, 2020

James has been very patient, understanding and has great customer service.

4.2
Verified Homeowner
Colorado Springs, on Jun 01, 2020

All pretty easy. This is our 2nd home so unfortunately we have spent very little time in our new home due to COVID-19. We hope to be there in a month or so.

5.0
Verified Homeowner
Colorado Springs, on Apr 14, 2020

The people have been great. When things are wrong, they have gotten them fixed.

4.5
Verified Homeowner
Colorado Springs, on Jan 27, 2020

Professionalism and quality of the home is top rate. We looked at lots of other builders and Classic Homes were the best.

4.7
Verified Homeowner
Colorado Springs, on Jan 10, 2020

Carol in the sales office is amazing and I appreciate the easy with which I can get service on the house.

4.3
Verified Homeowner
Colorado Springs, on Oct 24, 2019

Everything.

5.0
Verified Homeowner
Colorado Springs, on Oct 03, 2019

The sales staff went above and beyond my expectations.

4.9
Verified Homeowner
Colorado Springs, on Sep 18, 2019

The design studio was a great experience

3.6
Verified Homeowner
Colorado Springs, on Jul 27, 2019

The regular updates during the construction progress. The quality of the house is good.

3.9
Verified Homeowner
Colorado Springs, on Mar 29, 2019

Ability to work with my design choices that were different

4.1
Verified Homeowner
Colorado Springs, on Mar 14, 2019

fast response to complaints or problems. Quality of the construction.

4.7
Verified Homeowner
Colorado Springs, on Feb 03, 2019

Quality and warranty follow up.

4.5
Verified Homeowner
Colorado Springs, on Dec 18, 2018

Communication throughout was excellent. Everyone we had contact with from Classic was knowledgeable and professional.

4.5
Verified Homeowner
Colorado Springs, CO, on Dec 16, 2018

very good communication and honest

5.0
Verified Homeowner
Colorado Springs, CO, on Dec 13, 2018

The staff was amazing.

4.3
Verified Homeowner
Colorado Springs, CO, on Dec 13, 2018

All of the weekly updates and the amount of commination from classic

5.0
Verified Homeowner
Colorado Springs, CO, on Dec 10, 2018

Working with Tony Grado. He was amazing and I was really excited about starting our home. Classic Homes interaction with the orientation was great. Classics design center team was great too.

4.1
Verified Homeowner
Colorado Springs, on Dec 08, 2018

Looking back there isn't anything that stood out as being above average in the experience.

3.4
Verified Homeowner
Colorado Springs, on Dec 06, 2018

Good about coming out a fixing problems after the house was purchased

4.2
Verified Homeowner
Colorado Springs, CO, on Nov 13, 2018

Quality of the work that was done.

5.0
Verified Homeowner
Colorado Springs, CO, on Oct 28, 2018

Great customer service, communication and attention to details.

5.0
Verified Homeowner
Colorado Springs, CO, on Oct 21, 2018

Quality, friendliness, knowledge of all employees at the sales model and supervisors on site.

5.0
Verified Homeowner
Colorado Springs, on Oct 18, 2018

Great customer service

4.6
Verified Homeowner
Colorado Springs, CO, on Oct 14, 2018

We were constantly being notified of updates on the construction of the house to include photos.

5.0
Verified Homeowner
Colorado Springs, on Oct 04, 2018

Fairly quick response

4.4
Verified Homeowner
Colorado Springs, CO, on Sep 09, 2018

the continued update by pictures and text, all of the progress of construction, was really good.

4.8
Verified Homeowner
Colorado Springs, on Sep 01, 2018

Customer service is excellent but quality of home is horrible

4.3
Verified Homeowner
Colorado Springs, on Aug 29, 2018

The professional approach of the customer/service care representative. The representatives we dealt with were Shane Pogue,John Leyba and Jonathan Holt. In addition to the normal warranty repairs we had water damage from a storm and sewer drain backup. The customer service response was excellent although we did not always agree on some points. The final resolution of all issues we worked out to our (my wife and my) satisfaction. Our main customer service representative is Jonathan Holt and he has been excellent to work with. John Leyba handled our emergency sewer problem which happen at night and his response was excellent. Shane Pogue supported the storm water damage discussions and helped us come to a positive resolution.

4.5
Verified Homeowner
Colorado Springs, on Jul 11, 2018

Customer care is a joke. All customer care manager does is come up with reasons why classic will not fix things. And what they do try and fix things end up worse than it started out. I still have painted pealed from door jams and doors not closing properly or doors stuck closed. GIC document is a huge lie. The document did not match the property. People like Jon Carlson lieing to both my agent and me and my wife. Once classic had our money they we no longer interested in our satisfaction. I will never recommend this builder to anyone. We spent close to 400k by the time you add landscaping and now experiencing flooding issues due to all the runoff coming from surrounding properties onto my property.

0.5
Verified Homeowner
Colorado Springs, on Jul 06, 2018

I do line my home but there were some errors that I’m not thrilled about

2.9
Verified Homeowner
Colorado Springs, on Jun 20, 2018

Things will be fixed or repaired.

4.2
Verified Homeowner
Colorado Springs, on Jun 20, 2018

The updates and photos during the build

3.6
Verified Homeowner
Colorado Springs, on May 26, 2018

The Classic customer service representative, John Leyba, has done an excellent job to date.

5.0
Verified Homeowner
Colorado Springs, CO, on Apr 17, 2018

We appreciated the service we received from Denise Gardner and Carol Holdren.

4.6
Verified Homeowner
Colorado Springs, CO, on Apr 15, 2018

Denise, Carol and Jim were the best. They made everything easy and a breeze.They helped in so many ways.

5.0
Verified Homeowner
Colorado Springs, on Apr 08, 2018

We haven’t had to use the warranty service

4.5
Verified Homeowner
Colorado Springs, on Mar 27, 2018

This is my 3rd brand new classic home and by far the worst of them. My first 2 houses were great quality so that’s why I continue to purchase classic homes. Although this home is not to the high standards I expect from classic.

4.4
Verified Homeowner
Colorado Springs, CO, on Mar 14, 2018

Seems some of the building process would have been less stressful if classics employees would have acted immediately on issues that we brought up that were not correct. They waited until they were finished and then had to redo. Seems like rework costs could have been avoided which would allow for lower home prices.

4.5
Verified Homeowner
Colorado Springs, on Mar 07, 2018

Quality

5.0
Verified Homeowner
Colorado Springs, on Feb 26, 2018

You asked !

4.7
Verified Homeowner
Colorado Springs, CO, on Feb 07, 2018

Communication and the teams willingness to include me and do paint touch ups and other small things without complaint as we went through the walk throughs

5.0
Verified Homeowner
Colorado Springs, on Feb 06, 2018

The house was built very nice and the quality is nice. Post closing customer service hasn’t been so good!

2.5
Verified Homeowner
Colorado Springs, on Jan 28, 2018

The variety of floorplans makes the home builder appraling

4.1
Verified Homeowner
Colorado Springs, CO, on Jan 20, 2018

Initial workmanship with regards to constructing my home's wood frame was not performed well. But the change in production supervisors to oversee the quality of the workmanship to complete my house gave me confidence it was done correctly.

4.4
Verified Homeowner
Colorado Springs, on Jan 18, 2018

Continuing issues with the tile work

3.2
Verified Homeowner
Colorado Springs, on Jan 11, 2018

The materials used are not cheap looking

3.6
Verified Homeowner
Colorado Springs, on Jan 04, 2018

Classic has corrected any items with the home that I wasn't pleased with, just as they had stated they would.

4.5
Verified Homeowner
Colorado Springs, CO, on Dec 24, 2017

Issues with change of contractor in the middle of build and following up on commitments

3.6
Verified Homeowner
Colorado Springs, CO, on Dec 14, 2017

Quality and cleanliness of our home was not to what I thought Classic standards were. Holes in walls that were poorly patched, paint and putty on carpet, split and rough trim, glue very visible on stair case banister a railing, clouds of dust when walking on the basement floor and the home wasn’t even finished within the 30 days after closing.

4.2
Verified Homeowner
Colorado Springs, CO, on Nov 10, 2017

Building the houses too fast which makes the quality not 100%

4.7
Verified Homeowner
Colorado Springs, on Oct 25, 2017

I would not recommend Classic Homes based on the customer service experience after I've signed the contract to purchase the home. I am constantly met with resistance with issues that I pointed out before signing the contract. One issue was the brick face on the front of my home which did not come down far enough, and too much foundation was showing, but this issue has been resolved thanks to Mike Morgan. Another issue that I'm currently dealing with is the grading of my backyard. The water from the 2 houses behind me are draining into my backyard creating a swamp like consistency. I am still dealing with this issue but am being told that fully completing my landscaping will resolve this matter. I feel Classic is trying to place the responsibility on me but these issues were brought up beforehand. Please give me a call if you would like to discuss this matter further. Benny Roldan XXX-XXX-XXXX

3.5
Verified Homeowner
Colorado Springs, on Oct 11, 2017

The honest and dedicated sales team Denise and Carol made things a breeze. Construction foreman Mike Morgan always listened to all of our concerns. We love our house, but it's the people that have made the difference! Thank you Hannah Ridge staff, you guys rock!

5.0
Verified Homeowner
Colorado Springs, on Oct 11, 2017

Quality of the home along with the customer service

4.5
Verified Homeowner
Colorado Springs, CO, on Oct 11, 2017

They kept me up to date with all the steps and processes with building my home.

5.0
Verified Homeowner
Colorado Springs, CO, on Oct 10, 2017

quality of home

4.7
Verified Homeowner
Colorado Springs, CO, on Oct 09, 2017

Standard features and offer of floor plans.

3.6
Verified Homeowner
Colorado Springs, on Sep 20, 2017

Great builder to work with from start to finish.

4.8
Verified Homeowner
Colorado Springs, on Aug 19, 2017

Have three or four issues- seem to have a leak around my have vent pipe, gas logs will not light and home inspector identified a grade issue with my back yard- all have been submitted for warranty work

3.3
Verified Homeowner
Colorado Springs, on Aug 15, 2017

Some of the cupboards were not fixed to be soft close at the outset of purchase.

4.7
Verified Homeowner
Colorado Springs, on Jun 06, 2017

I like the way the Classic Homes people deal with people. I also believe they honestly want to put out a quality product and please their customers.

4.4
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, CO, on Dec 16, 2018

very good communication and honest

5.0
Verified Homeowner
Colorado Springs, CO, on Dec 13, 2018

The staff was amazing.

4.3
Verified Homeowner
Colorado Springs, CO, on Dec 13, 2018

All of the weekly updates and the amount of commination from classic

5.0
Verified Homeowner
Colorado Springs, CO, on Dec 10, 2018

Working with Tony Grado. He was amazing and I was really excited about starting our home. Classic Homes interaction with the orientation was great. Classics design center team was great too.

4.1
Verified Homeowner
Colorado Springs, CO, on Nov 13, 2018

Quality of the work that was done.

5.0
Verified Homeowner
Colorado Springs, CO, on Oct 28, 2018

Great customer service, communication and attention to details.

5.0
Verified Homeowner
Colorado Springs, CO, on Oct 21, 2018

Quality, friendliness, knowledge of all employees at the sales model and supervisors on site.

5.0
Verified Homeowner
Colorado Springs, CO, on Oct 14, 2018

We were constantly being notified of updates on the construction of the house to include photos.

5.0
Verified Homeowner
Colorado Springs, CO, on Sep 09, 2018

the continued update by pictures and text, all of the progress of construction, was really good.

4.8
Verified Homeowner
Colorado Springs, CO, on Apr 17, 2018

We appreciated the service we received from Denise Gardner and Carol Holdren.

4.6
Verified Homeowner
Colorado Springs, CO, on Apr 15, 2018

Denise, Carol and Jim were the best. They made everything easy and a breeze.They helped in so many ways.

5.0
Verified Homeowner
Colorado Springs, CO, on Mar 14, 2018

Seems some of the building process would have been less stressful if classics employees would have acted immediately on issues that we brought up that were not correct. They waited until they were finished and then had to redo. Seems like rework costs could have been avoided which would allow for lower home prices.

4.5
Verified Homeowner
Colorado Springs, CO, on Feb 07, 2018

Communication and the teams willingness to include me and do paint touch ups and other small things without complaint as we went through the walk throughs

5.0
Verified Homeowner
Colorado Springs, CO, on Jan 20, 2018

Initial workmanship with regards to constructing my home's wood frame was not performed well. But the change in production supervisors to oversee the quality of the workmanship to complete my house gave me confidence it was done correctly.

4.4
Verified Homeowner
Colorado Springs, CO, on Dec 24, 2017

Issues with change of contractor in the middle of build and following up on commitments

3.6
Verified Homeowner
Colorado Springs, CO, on Dec 14, 2017

Quality and cleanliness of our home was not to what I thought Classic standards were. Holes in walls that were poorly patched, paint and putty on carpet, split and rough trim, glue very visible on stair case banister a railing, clouds of dust when walking on the basement floor and the home wasn’t even finished within the 30 days after closing.

4.2
Verified Homeowner
Colorado Springs, CO, on Nov 10, 2017

Building the houses too fast which makes the quality not 100%

4.7
Verified Homeowner
Colorado Springs, CO, on Oct 11, 2017

They kept me up to date with all the steps and processes with building my home.

5.0
Verified Homeowner
Colorado Springs, CO, on Oct 10, 2017

quality of home

4.7
Verified Homeowner
Colorado Springs, CO, on Oct 09, 2017

Standard features and offer of floor plans.

3.6
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, on Jun 22, 2020

James has been very patient, understanding and has great customer service.

4.2
Verified Homeowner
Colorado Springs, on Jun 01, 2020

All pretty easy. This is our 2nd home so unfortunately we have spent very little time in our new home due to COVID-19. We hope to be there in a month or so.

5.0
Verified Homeowner
Colorado Springs, on Oct 04, 2018

Fairly quick response

4.4
Verified Homeowner
Colorado Springs, on Aug 29, 2018

The professional approach of the customer/service care representative. The representatives we dealt with were Shane Pogue,John Leyba and Jonathan Holt. In addition to the normal warranty repairs we had water damage from a storm and sewer drain backup. The customer service response was excellent although we did not always agree on some points. The final resolution of all issues we worked out to our (my wife and my) satisfaction. Our main customer service representative is Jonathan Holt and he has been excellent to work with. John Leyba handled our emergency sewer problem which happen at night and his response was excellent. Shane Pogue supported the storm water damage discussions and helped us come to a positive resolution.

4.5
Verified Homeowner
Colorado Springs, on Jul 11, 2018

Customer care is a joke. All customer care manager does is come up with reasons why classic will not fix things. And what they do try and fix things end up worse than it started out. I still have painted pealed from door jams and doors not closing properly or doors stuck closed. GIC document is a huge lie. The document did not match the property. People like Jon Carlson lieing to both my agent and me and my wife. Once classic had our money they we no longer interested in our satisfaction. I will never recommend this builder to anyone. We spent close to 400k by the time you add landscaping and now experiencing flooding issues due to all the runoff coming from surrounding properties onto my property.

0.5
Verified Homeowner
Colorado Springs, on Jun 20, 2018

Things will be fixed or repaired.

4.2
Verified Homeowner
Colorado Springs, on May 26, 2018

The Classic customer service representative, John Leyba, has done an excellent job to date.

5.0
Verified Homeowner
Colorado Springs, on Apr 08, 2018

We haven’t had to use the warranty service

4.5
Verified Homeowner
Colorado Springs, on Mar 27, 2018

This is my 3rd brand new classic home and by far the worst of them. My first 2 houses were great quality so that’s why I continue to purchase classic homes. Although this home is not to the high standards I expect from classic.

4.4
Verified Homeowner
Colorado Springs, on Mar 07, 2018

Quality

5.0
Verified Homeowner
Colorado Springs, on Feb 26, 2018

You asked !

4.7
Verified Homeowner
Colorado Springs, on Feb 06, 2018

The house was built very nice and the quality is nice. Post closing customer service hasn’t been so good!

2.5
Verified Homeowner
Colorado Springs, on Jan 18, 2018

Continuing issues with the tile work

3.2
Verified Homeowner
Colorado Springs, on Jan 11, 2018

The materials used are not cheap looking

3.6
Verified Homeowner
Colorado Springs, on Jan 04, 2018

Classic has corrected any items with the home that I wasn't pleased with, just as they had stated they would.

4.5
Verified Homeowner
Colorado Springs, on Oct 25, 2017

I would not recommend Classic Homes based on the customer service experience after I've signed the contract to purchase the home. I am constantly met with resistance with issues that I pointed out before signing the contract. One issue was the brick face on the front of my home which did not come down far enough, and too much foundation was showing, but this issue has been resolved thanks to Mike Morgan. Another issue that I'm currently dealing with is the grading of my backyard. The water from the 2 houses behind me are draining into my backyard creating a swamp like consistency. I am still dealing with this issue but am being told that fully completing my landscaping will resolve this matter. I feel Classic is trying to place the responsibility on me but these issues were brought up beforehand. Please give me a call if you would like to discuss this matter further. Benny Roldan XXX-XXX-XXXX

3.5
Verified Homeowner
Colorado Springs, on Oct 11, 2017

The honest and dedicated sales team Denise and Carol made things a breeze. Construction foreman Mike Morgan always listened to all of our concerns. We love our house, but it's the people that have made the difference! Thank you Hannah Ridge staff, you guys rock!

5.0
Verified Homeowner
Colorado Springs, on Oct 11, 2017

Quality of the home along with the customer service

4.5
Verified Homeowner
Colorado Springs, on Sep 20, 2017

Great builder to work with from start to finish.

4.8
Verified Homeowner
Colorado Springs, on Aug 15, 2017

Some of the cupboards were not fixed to be soft close at the outset of purchase.

4.7
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, on Apr 14, 2020

The people have been great. When things are wrong, they have gotten them fixed.

4.5
Verified Homeowner
Colorado Springs, on Jan 27, 2020

Professionalism and quality of the home is top rate. We looked at lots of other builders and Classic Homes were the best.

4.7
Verified Homeowner
Colorado Springs, on Jan 10, 2020

Carol in the sales office is amazing and I appreciate the easy with which I can get service on the house.

4.3
Verified Homeowner
Colorado Springs, on Oct 24, 2019

Everything.

5.0
Verified Homeowner
Colorado Springs, on Oct 03, 2019

The sales staff went above and beyond my expectations.

4.9
Verified Homeowner
Colorado Springs, on Sep 18, 2019

The design studio was a great experience

3.6
Verified Homeowner
Colorado Springs, on Jul 27, 2019

The regular updates during the construction progress. The quality of the house is good.

3.9
Verified Homeowner
Colorado Springs, on Mar 29, 2019

Ability to work with my design choices that were different

4.1
Verified Homeowner
Colorado Springs, on Mar 14, 2019

fast response to complaints or problems. Quality of the construction.

4.7
Verified Homeowner
Colorado Springs, on Feb 03, 2019

Quality and warranty follow up.

4.5
Verified Homeowner
Colorado Springs, on Dec 18, 2018

Communication throughout was excellent. Everyone we had contact with from Classic was knowledgeable and professional.

4.5
Verified Homeowner
Colorado Springs, on Dec 08, 2018

Looking back there isn't anything that stood out as being above average in the experience.

3.4
Verified Homeowner
Colorado Springs, on Dec 06, 2018

Good about coming out a fixing problems after the house was purchased

4.2
Verified Homeowner
Colorado Springs, on Oct 18, 2018

Great customer service

4.6
Verified Homeowner
Colorado Springs, on Sep 01, 2018

Customer service is excellent but quality of home is horrible

4.3
Verified Homeowner
Colorado Springs, on Jul 06, 2018

I do line my home but there were some errors that I’m not thrilled about

2.9
Verified Homeowner
Colorado Springs, on Jun 20, 2018

The updates and photos during the build

3.6
Verified Homeowner
Colorado Springs, on Jan 28, 2018

The variety of floorplans makes the home builder appraling

4.1
Verified Homeowner
Colorado Springs, on Aug 19, 2017

Have three or four issues- seem to have a leak around my have vent pipe, gas logs will not light and home inspector identified a grade issue with my back yard- all have been submitted for warranty work

3.3
Verified Homeowner
Colorado Springs, on Jun 06, 2017

I like the way the Classic Homes people deal with people. I also believe they honestly want to put out a quality product and please their customers.

4.4
Verified Homeowner