Top Homebuilder Ratings & Reviews

Classic Homes

Hannah Ridge

124 Homeowner Reviews Completed Aug 2019 - Feb 2021

Overall Satisfaction

4.5
Customers' overall satisfaction
4.6
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.8

Home Personalization Experience

4.6

Lender Experience

4.8

Construction Experience

4.5

Customer Care Experience

4.6

Home Readiness

4.5

Installation & Workmanship

4.5

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, on Feb 23, 2021

I loved the staff and their commitment to making sure I was happy with my new home!

5.0
Verified Homeowner
Colorado Springs, on Feb 05, 2021

I put in work repair request and as of today, no repair or any contact. Classic get a ZERO on my work request.

0.5
Verified Homeowner
Colorado Springs, on Jan 28, 2021

Excuses are made for everything that was done wrong in our home, so much so that we have been told that it’s acceptable and won’t be fixed.

3.7
Verified Homeowner
Colorado Springs, on Jan 27, 2021

quick to respond and fix my problems.

5.0
Verified Homeowner
Colorado Springs, on Jan 18, 2021

We had a really good Experience with Kyle he is always responding in time to our Concerns. Philip and him are always eager to solve our Problems and so far they both did. The Company AD3 for my Range is the best company I had in quite some time Jeremiah is always very polite and knowledgeable about the Range. After the Burner was replaced it's working like a charm. JD 2 is very good as well when we ran into an Electrical Issue with our Outlets above the Kitchen Isle, there Electrician is a happy go lucky guy know his Job and was pleasure to have him in our Home twice for Issues we accounted.

4.7
Verified Homeowner
Colorado Springs, on Dec 17, 2020

My only experience since closing so far was at the 60 days walkthrough. We had a few minor issues which were quickly resolved by Malachi. It was an easy and pleasant experience. Otherwise our new home has been wonderful.

5.0
Verified Homeowner
Colorado Springs, on Dec 10, 2020

We have a long crack/gap in the grout (5-6 feet long) between the countertop and backsplash in the master bathroom. This is something you would expect in a home that is 15-20 years old, not 4 months. Customer Care did come by and look at it and told us it is not covered. I cannot imagine that a substandard grout job would not be covered under warranty. We are extremely disappointed in Customer Care's response to this.

4.9
Verified Homeowner
Colorado Springs, on Nov 24, 2020

They addressed every issue.

5.0
Verified Homeowner
Colorado Springs, on Nov 01, 2020

For us it was all great, office staff, our project manager were great. One issue; our kitchen countertop had an obvious defect, we found it odd that we had to point it out versus it being replaced or not installed at all. Also the fence issue could have been handled in a better more timely manner.

4.6
Verified Homeowner
Colorado Springs, on Sep 26, 2020

Kyle made sure everything was taken care of quickly.

5.0
Verified Homeowner
Colorado Springs, on Sep 20, 2020

Lots size. Too small. I wanted a house, not an apartment or a patio home. That is why I sold it. Has far as the house we loved it. Just didn't like looking out a bedroom window, into the dinning room next door. The space between the window wells and the fence, was too close to even push a lawn mower

4.2
Verified Homeowner
Colorado Springs, on Aug 30, 2020

After we closed we were suppose to have a a meeting with a warranty representative but they never showed also when the house next to us was being built the workers messed up our fence and it took classic about a month and a half to fix.

3.0
Verified Homeowner
Colorado Springs, on Aug 06, 2020

We loved the quality of the home, the building experience went smoothly, the time frame that was given to us was accurate and the follow-up successfully fixed minor issues.

4.4
Verified Homeowner

Customer Care Team

Classic Homes

Aug 06, 2020

Thank you very much for taking time to share your experience. On behalf of our entire team, thank you for choosing Classic to build your new home!

Colorado Springs, on Jun 22, 2020

James has been very patient, understanding and has great customer service.

4.2
Verified Homeowner
Colorado Springs, on Jun 01, 2020

All pretty easy. This is our 2nd home so unfortunately we have spent very little time in our new home due to COVID-19. We hope to be there in a month or so.

5.0
Verified Homeowner
Colorado Springs, on May 28, 2020

They are very timely and thorough. Took care of corrections and laid out all the steps

5.0
Verified Homeowner
Colorado Springs, on Apr 14, 2020

The people have been great. When things are wrong, they have gotten them fixed.

4.5
Verified Homeowner
Colorado Springs, on Mar 18, 2020

My wife and I greatly appreciated the responsiveness of the customer care representative and his commitment to examining and correcting every issue we informed him of.

5.0
Verified Homeowner
Colorado Springs, on Mar 16, 2020

Things get fixed quickly

3.7
Verified Homeowner
Colorado Springs, on Feb 27, 2020

Faucet was replaced with new design after the first replacement original model also leaked.

4.4
Verified Homeowner
Colorado Springs, on Feb 07, 2020

Quick prompt service for any issues or questions

5.0
Verified Homeowner
Colorado Springs, on Jan 27, 2020

Professionalism and quality of the home is top rate. We looked at lots of other builders and Classic Homes were the best.

4.7
Verified Homeowner
Colorado Springs, on Jan 22, 2020

Easy process

2.5
Verified Homeowner
Colorado Springs, on Jan 10, 2020

Carol in the sales office is amazing and I appreciate the easy with which I can get service on the house.

4.3
Verified Homeowner
Colorado Springs, on Nov 30, 2019

That Classic Homes has the long warranty and will get things taken care of

4.5
Verified Homeowner
Colorado Springs, on Oct 24, 2019

Everything.

5.0
Verified Homeowner
Colorado Springs, on Oct 03, 2019

The sales staff went above and beyond my expectations.

4.9
Verified Homeowner
Colorado Springs, on Sep 20, 2019

It is very easy to submit a ticket for warranty issues.

4.9
Verified Homeowner
Colorado Springs, on Sep 18, 2019

The design studio was a great experience

3.6
Verified Homeowner
Colorado Springs, on Jul 27, 2019

The regular updates during the construction progress. The quality of the house is good.

3.9
Verified Homeowner
Colorado Springs, on Mar 29, 2019

Ability to work with my design choices that were different

4.1
Verified Homeowner
Colorado Springs, on Mar 14, 2019

fast response to complaints or problems. Quality of the construction.

4.7
Verified Homeowner
Colorado Springs, on Feb 03, 2019

Quality and warranty follow up.

4.5
Verified Homeowner
Colorado Springs, on Dec 18, 2018

Communication throughout was excellent. Everyone we had contact with from Classic was knowledgeable and professional.

4.5
Verified Homeowner
Colorado Springs, on Dec 08, 2018

Looking back there isn't anything that stood out as being above average in the experience.

3.4
Verified Homeowner
Colorado Springs, on Dec 06, 2018

Good about coming out a fixing problems after the house was purchased

4.2
Verified Homeowner
Colorado Springs, on Oct 18, 2018

Great customer service

4.6
Verified Homeowner
Colorado Springs, on Oct 04, 2018

Fairly quick response

4.4
Verified Homeowner
Colorado Springs, on Sep 01, 2018

Customer service is excellent but quality of home is horrible

4.3
Verified Homeowner
Colorado Springs, on Jul 06, 2018

I do line my home but there were some errors that I’m not thrilled about

2.9
Verified Homeowner
Colorado Springs, CO, on Oct 11, 2017

They kept me up to date with all the steps and processes with building my home.

5.0
Verified Homeowner
Colorado Springs, CO, on Oct 10, 2017

quality of home

4.7
Verified Homeowner
Colorado Springs, CO, on Oct 09, 2017

Standard features and offer of floor plans.

3.6
Verified Homeowner
Colorado Springs, CO, on Oct 08, 2017

Layout and standard packages

4.9
Verified Homeowner
Colorado Springs, CO, on Sep 24, 2017

Excellent staff. Work beautifully

4.5
Verified Homeowner
Colorado Springs, CO, on Sep 20, 2017

The contractors working on other new homes were not considerate of my completed home.

4.8
Verified Homeowner
Colorado Springs, CO, on Aug 24, 2017

My overall home buying with Classic was amazing.

5.0
Verified Homeowner
Colorado Springs, CO, on Jul 19, 2017

View and structure

4.3
Verified Homeowner
Colorado Springs, CO, on Jun 19, 2017

The layout of the homes.

4.9
Verified Homeowner
Colorado Springs, CO, on Jun 12, 2017

WE believe that the home we purchased is well built and at a reasonable price point

4.3
Verified Homeowner
Colorado Springs, CO, on Jun 03, 2017

I chose a Classic home because they are an award winning builder and they delivered above and beyond my expectation.

4.8
Verified Homeowner
Colorado Springs, CO, on May 23, 2017

Our experience with classic was amazing. Our sales agents were very informative and helpful throughout the process. Carol specifically is an amazing person to work with. Her kind and warm personality made us look forward to our interactions. Our construction supervisor Mike was also incredible. He addressed all of our concerns and made us feel as though we could ask him for anything. If Jesus Christ was a construction foreman, he we look to Mike for advice. After realizing he couldn’t compete with Mikes customer service, Jesus would return to saving souls. Seriously though, a great experience that they should be rewarded for.

4.9
Verified Homeowner
Colorado Springs, CO, on Apr 25, 2017

Quality of build

4.7
Verified Homeowner
Colorado Springs, CO, on Aug 20, 2016

Beginning with the onsite sales staff and continuing through the weekly visits with the builder's production team, I could not be more satisfied with service and attention given toward the beginning construction and closure of our new Classic home. Of course, the business culture of Classic Homes is appreciated. However, our family felt that we established new friendships with the Classic Home employees. Our sincere thanks are forwarded to all. Bobby and Kay Robbins

5.0
Verified Homeowner
Colorado Springs, CO, on Jun 20, 2016

Overall, we are very satisfied with the builder and the quality of our home.

4.9
Verified Homeowner
Colorado Springs, CO, on May 25, 2016

Classic pulled through when situations occurred and rectified all issues to our satisfaction. The home is well built and the staff provided answers to our inquiries.

4.6
Verified Homeowner
Colorado Springs, CO, on May 12, 2016

Love the Floor Plan

5.0
Verified Homeowner
Colorado Springs, CO, on Apr 08, 2016

The builder always had a can do attitude. Never once did they say "NO" or "that cant be done". They did whatever it took it get it done.

4.0
Verified Homeowner
Colorado Springs, CO, on Mar 07, 2016

The people at Classic Homes were great! They were very professional and easy to work with throughout the entire home building experience. Top quality materials and value priced. We love our Classic Home!

5.0
Verified Homeowner
Colorado Springs, CO, on Mar 06, 2016

The quality of construction is outstanding and the finishes are desirable

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, CO, on Oct 11, 2017

They kept me up to date with all the steps and processes with building my home.

5.0
Verified Homeowner
Colorado Springs, CO, on Oct 10, 2017

quality of home

4.7
Verified Homeowner
Colorado Springs, CO, on Oct 09, 2017

Standard features and offer of floor plans.

3.6
Verified Homeowner
Colorado Springs, CO, on Oct 08, 2017

Layout and standard packages

4.9
Verified Homeowner
Colorado Springs, CO, on Sep 24, 2017

Excellent staff. Work beautifully

4.5
Verified Homeowner
Colorado Springs, CO, on Sep 20, 2017

The contractors working on other new homes were not considerate of my completed home.

4.8
Verified Homeowner
Colorado Springs, CO, on Aug 24, 2017

My overall home buying with Classic was amazing.

5.0
Verified Homeowner
Colorado Springs, CO, on Jul 19, 2017

View and structure

4.3
Verified Homeowner
Colorado Springs, CO, on Jun 19, 2017

The layout of the homes.

4.9
Verified Homeowner
Colorado Springs, CO, on Jun 12, 2017

WE believe that the home we purchased is well built and at a reasonable price point

4.3
Verified Homeowner
Colorado Springs, CO, on Jun 03, 2017

I chose a Classic home because they are an award winning builder and they delivered above and beyond my expectation.

4.8
Verified Homeowner
Colorado Springs, CO, on May 23, 2017

Our experience with classic was amazing. Our sales agents were very informative and helpful throughout the process. Carol specifically is an amazing person to work with. Her kind and warm personality made us look forward to our interactions. Our construction supervisor Mike was also incredible. He addressed all of our concerns and made us feel as though we could ask him for anything. If Jesus Christ was a construction foreman, he we look to Mike for advice. After realizing he couldn’t compete with Mikes customer service, Jesus would return to saving souls. Seriously though, a great experience that they should be rewarded for.

4.9
Verified Homeowner
Colorado Springs, CO, on Apr 25, 2017

Quality of build

4.7
Verified Homeowner
Colorado Springs, CO, on Aug 20, 2016

Beginning with the onsite sales staff and continuing through the weekly visits with the builder's production team, I could not be more satisfied with service and attention given toward the beginning construction and closure of our new Classic home. Of course, the business culture of Classic Homes is appreciated. However, our family felt that we established new friendships with the Classic Home employees. Our sincere thanks are forwarded to all. Bobby and Kay Robbins

5.0
Verified Homeowner
Colorado Springs, CO, on Jun 20, 2016

Overall, we are very satisfied with the builder and the quality of our home.

4.9
Verified Homeowner
Colorado Springs, CO, on May 25, 2016

Classic pulled through when situations occurred and rectified all issues to our satisfaction. The home is well built and the staff provided answers to our inquiries.

4.6
Verified Homeowner
Colorado Springs, CO, on May 12, 2016

Love the Floor Plan

5.0
Verified Homeowner
Colorado Springs, CO, on Apr 08, 2016

The builder always had a can do attitude. Never once did they say "NO" or "that cant be done". They did whatever it took it get it done.

4.0
Verified Homeowner
Colorado Springs, CO, on Mar 07, 2016

The people at Classic Homes were great! They were very professional and easy to work with throughout the entire home building experience. Top quality materials and value priced. We love our Classic Home!

5.0
Verified Homeowner
Colorado Springs, CO, on Mar 06, 2016

The quality of construction is outstanding and the finishes are desirable

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, on Feb 05, 2021

I put in work repair request and as of today, no repair or any contact. Classic get a ZERO on my work request.

0.5
Verified Homeowner
Colorado Springs, on Jan 28, 2021

Excuses are made for everything that was done wrong in our home, so much so that we have been told that it’s acceptable and won’t be fixed.

3.7
Verified Homeowner
Colorado Springs, on Jan 27, 2021

quick to respond and fix my problems.

5.0
Verified Homeowner
Colorado Springs, on Jan 18, 2021

We had a really good Experience with Kyle he is always responding in time to our Concerns. Philip and him are always eager to solve our Problems and so far they both did. The Company AD3 for my Range is the best company I had in quite some time Jeremiah is always very polite and knowledgeable about the Range. After the Burner was replaced it's working like a charm. JD 2 is very good as well when we ran into an Electrical Issue with our Outlets above the Kitchen Isle, there Electrician is a happy go lucky guy know his Job and was pleasure to have him in our Home twice for Issues we accounted.

4.7
Verified Homeowner
Colorado Springs, on Dec 17, 2020

My only experience since closing so far was at the 60 days walkthrough. We had a few minor issues which were quickly resolved by Malachi. It was an easy and pleasant experience. Otherwise our new home has been wonderful.

5.0
Verified Homeowner
Colorado Springs, on Dec 10, 2020

We have a long crack/gap in the grout (5-6 feet long) between the countertop and backsplash in the master bathroom. This is something you would expect in a home that is 15-20 years old, not 4 months. Customer Care did come by and look at it and told us it is not covered. I cannot imagine that a substandard grout job would not be covered under warranty. We are extremely disappointed in Customer Care's response to this.

4.9
Verified Homeowner
Colorado Springs, on Nov 24, 2020

They addressed every issue.

5.0
Verified Homeowner
Colorado Springs, on Sep 26, 2020

Kyle made sure everything was taken care of quickly.

5.0
Verified Homeowner
Colorado Springs, on Aug 30, 2020

After we closed we were suppose to have a a meeting with a warranty representative but they never showed also when the house next to us was being built the workers messed up our fence and it took classic about a month and a half to fix.

3.0
Verified Homeowner
Colorado Springs, on Jun 22, 2020

James has been very patient, understanding and has great customer service.

4.2
Verified Homeowner
Colorado Springs, on Jun 01, 2020

All pretty easy. This is our 2nd home so unfortunately we have spent very little time in our new home due to COVID-19. We hope to be there in a month or so.

5.0
Verified Homeowner
Colorado Springs, on May 28, 2020

They are very timely and thorough. Took care of corrections and laid out all the steps

5.0
Verified Homeowner
Colorado Springs, on Mar 18, 2020

My wife and I greatly appreciated the responsiveness of the customer care representative and his commitment to examining and correcting every issue we informed him of.

5.0
Verified Homeowner
Colorado Springs, on Mar 16, 2020

Things get fixed quickly

3.7
Verified Homeowner
Colorado Springs, on Feb 27, 2020

Faucet was replaced with new design after the first replacement original model also leaked.

4.4
Verified Homeowner
Colorado Springs, on Feb 07, 2020

Quick prompt service for any issues or questions

5.0
Verified Homeowner
Colorado Springs, on Jan 22, 2020

Easy process

2.5
Verified Homeowner
Colorado Springs, on Nov 30, 2019

That Classic Homes has the long warranty and will get things taken care of

4.5
Verified Homeowner
Colorado Springs, on Sep 20, 2019

It is very easy to submit a ticket for warranty issues.

4.9
Verified Homeowner
Colorado Springs, on Oct 04, 2018

Fairly quick response

4.4
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, on Feb 23, 2021

I loved the staff and their commitment to making sure I was happy with my new home!

5.0
Verified Homeowner
Colorado Springs, on Nov 01, 2020

For us it was all great, office staff, our project manager were great. One issue; our kitchen countertop had an obvious defect, we found it odd that we had to point it out versus it being replaced or not installed at all. Also the fence issue could have been handled in a better more timely manner.

4.6
Verified Homeowner
Colorado Springs, on Sep 20, 2020

Lots size. Too small. I wanted a house, not an apartment or a patio home. That is why I sold it. Has far as the house we loved it. Just didn't like looking out a bedroom window, into the dinning room next door. The space between the window wells and the fence, was too close to even push a lawn mower

4.2
Verified Homeowner
Colorado Springs, on Aug 06, 2020

We loved the quality of the home, the building experience went smoothly, the time frame that was given to us was accurate and the follow-up successfully fixed minor issues.

4.4
Verified Homeowner
Colorado Springs, on Apr 14, 2020

The people have been great. When things are wrong, they have gotten them fixed.

4.5
Verified Homeowner
Colorado Springs, on Jan 27, 2020

Professionalism and quality of the home is top rate. We looked at lots of other builders and Classic Homes were the best.

4.7
Verified Homeowner
Colorado Springs, on Jan 10, 2020

Carol in the sales office is amazing and I appreciate the easy with which I can get service on the house.

4.3
Verified Homeowner
Colorado Springs, on Oct 24, 2019

Everything.

5.0
Verified Homeowner
Colorado Springs, on Oct 03, 2019

The sales staff went above and beyond my expectations.

4.9
Verified Homeowner
Colorado Springs, on Sep 18, 2019

The design studio was a great experience

3.6
Verified Homeowner
Colorado Springs, on Jul 27, 2019

The regular updates during the construction progress. The quality of the house is good.

3.9
Verified Homeowner
Colorado Springs, on Mar 29, 2019

Ability to work with my design choices that were different

4.1
Verified Homeowner
Colorado Springs, on Mar 14, 2019

fast response to complaints or problems. Quality of the construction.

4.7
Verified Homeowner
Colorado Springs, on Feb 03, 2019

Quality and warranty follow up.

4.5
Verified Homeowner
Colorado Springs, on Dec 18, 2018

Communication throughout was excellent. Everyone we had contact with from Classic was knowledgeable and professional.

4.5
Verified Homeowner
Colorado Springs, on Dec 08, 2018

Looking back there isn't anything that stood out as being above average in the experience.

3.4
Verified Homeowner
Colorado Springs, on Dec 06, 2018

Good about coming out a fixing problems after the house was purchased

4.2
Verified Homeowner
Colorado Springs, on Oct 18, 2018

Great customer service

4.6
Verified Homeowner
Colorado Springs, on Sep 01, 2018

Customer service is excellent but quality of home is horrible

4.3
Verified Homeowner
Colorado Springs, on Jul 06, 2018

I do line my home but there were some errors that I’m not thrilled about

2.9
Verified Homeowner