Overall Satisfaction
Community Profile
MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, on Sep 08, 2021
Dislikes: Things lacking in planning and build that keep this from being a great home: • no window eaves – oh wait there is a thin one at very top of house and only on east/west sides...better close all windows each time it rains! • sub-par windows, on a brand-new build? that don't lock in place?...have called twice to have them inspected, finally (we hope) will get fixed (or replaced). • This is really silly, what is the point of demanding a "fenced yard"? – when houses are atop each other and neighbors can clearly (openly) see from one yard to the next – the "privacy" concept seems to hav been completely misguided, misunderstood or ignored.
Colorado Springs, on Oct 09, 2021
Customer service for minor issues has been prompt and very helpful.
Colorado Springs, CO, on Oct 13, 2021
Sale Reps kept me informed as to progress being made in building my home! There really were no issues to address!
Colorado Springs, on Aug 23, 2021
All likes, good service, friendly staff, good times and clear prices.
Colorado Springs, on Aug 31, 2021
We have had no problems with the warranty service, our issue is with the quality of the initial build. Stan has been great at fixing or getting someone to fix things that should have been noticed and fixed before our move in.
Colorado Springs, CO, on Oct 07, 2021
The planned process to check repeatedly with us to ensure accurate choices built according to our choices, and the ability to walk the home during the building process. All of this extra care ensure everything was accurate and of high quality. Plus it helped alleviate worries and stresses in building a new home. I have felt fully taken care of!
Colorado Springs, on Jul 07, 2021
Like. Quality of construction and staff updates and pictures throughout the construction phase. Dislike. House could be cleaner upon closing.
Colorado Springs, on Aug 09, 2021
There are things, like controlling the speeding and running stop signs that hasn't been addressed
Colorado Springs, CO, on Oct 07, 2021
I liked how easy the experience was. It was smooth and enjoyable. Nothing to comment on for dislikes
Colorado Springs, on May 19, 2021
The Classic team always kept me completely informed of everything going on during construction. They were also super nice and helpful all the time. And most importantly, I ?? ?? ?? the house!!!
Colorado Springs, on Jul 17, 2021
When we have a leak in our ceiling they were great about coming our right away to get it fixed and everyone was so nice!
Colorado Springs, CO, on Sep 17, 2021
Liked the constant updates on the house and easy communication with sales office. Disliked some of the walkthrough processes with the super-intendant. Downplayed some things they did not fix like mess in the mech room and discolored back deck. Also pins were not placed after concrete was replaced so we did not know exactly where our property line was.
Colorado Springs, on May 09, 2021
We have quite a few cracks in the walls due to settling. No really Classic’s fault, but will be completely satisfied once they repair them all.
Colorado Springs, CO, on Aug 17, 2021
The Classic team was Great! They are professional and attentive to details was amazing from start to finish
Colorado Springs, on May 07, 2021
I like the neighborhood,and the community, I don't like the fact that we need to get the landscape ourselves
Colorado Springs, on Jun 04, 2021
Have gotten anything we needed so far so good
Colorado Springs, on Apr 24, 2021
I like that Classic Homes is willing to fix every issue that arises.
Colorado Springs, on Feb 23, 2021
I loved the staff and their commitment to making sure I was happy with my new home!
Colorado Springs, on Apr 14, 2021
I like the process and prompt responses from warranty service and customer car. Everything submitted was promptly fixed.
Colorado Springs, on Nov 01, 2020
For us it was all great, office staff, our project manager were great. One issue; our kitchen countertop had an obvious defect, we found it odd that we had to point it out versus it being replaced or not installed at all. Also the fence issue could have been handled in a better more timely manner.
Colorado Springs, on Apr 06, 2021
have not had to use the warranty service however customer service has been great!
Colorado Springs, CO, on Jun 16, 2021
I wish there had been a better timeline of how long it would take to complete
Colorado Springs, on Sep 20, 2020
Lots size. Too small. I wanted a house, not an apartment or a patio home. That is why I sold it. Has far as the house we loved it. Just didn't like looking out a bedroom window, into the dinning room next door. The space between the window wells and the fence, was too close to even push a lawn mower
Colorado Springs, on Apr 02, 2021
Responsive to urgent issues and gets things taken care of
Colorado Springs, CO, on Jun 13, 2021
We were impressed that everytime we had a concern it was addressed. We do feel the design center could do a better job. The sales team was very helpful and Bob Kennedy was exceptional in his position.
Colorado Springs, on Aug 06, 2020
We loved the quality of the home, the building experience went smoothly, the time frame that was given to us was accurate and the follow-up successfully fixed minor issues.
Colorado Springs, CO, on May 11, 2021
All of the Classic Homes staff was excellent. The sales team Carol, Theresa, and Paul were great with weekly photo updates and answering questions that I had. The senior builder Bob always promptly informed me of any know issues and was great at helping resolve my refrigerator issue on short notice before closing. Sterling and Woody both made weekly calls to update me on how the build was going. Sterling and Joe were very helpful and thorough during the pre-close walk-throughs. I would also like to thank those that were a part of my build that I did not personally get to meet.
Colorado Springs, on Apr 14, 2020
The people have been great. When things are wrong, they have gotten them fixed.
Colorado Springs, CO, on May 08, 2021
communication was great through the whole process. From the start of looking into homes, thru the end. I was very happy, you guys are great, and would recommend Classic Homes to anyone. Thank you for everything.
Colorado Springs, on Jan 27, 2020
Professionalism and quality of the home is top rate. We looked at lots of other builders and Classic Homes were the best.
Colorado Springs, on Feb 05, 2021
I put in work repair request and as of today, no repair or any contact. Classic get a ZERO on my work request.
Colorado Springs, CO, on Apr 25, 2021
Weekly updates through the building experience
Colorado Springs, on Jan 10, 2020
Carol in the sales office is amazing and I appreciate the easy with which I can get service on the house.
Colorado Springs, on Jan 28, 2021
Excuses are made for everything that was done wrong in our home, so much so that we have been told that it’s acceptable and won’t be fixed.
Colorado Springs, CO, on Apr 09, 2021
Very smooth process! We love the communication from everyone and they were always very attentive to our needs.
Colorado Springs, CO, on Apr 08, 2021
We were always kept informed about everything that was happening with our new home.
Colorado Springs, on Oct 03, 2019
The sales staff went above and beyond my expectations.
Colorado Springs, on Jan 18, 2021
We had a really good Experience with Kyle he is always responding in time to our Concerns. Philip and him are always eager to solve our Problems and so far they both did. The Company AD3 for my Range is the best company I had in quite some time Jeremiah is always very polite and knowledgeable about the Range. After the Burner was replaced it's working like a charm. JD 2 is very good as well when we ran into an Electrical Issue with our Outlets above the Kitchen Isle, there Electrician is a happy go lucky guy know his Job and was pleasure to have him in our Home twice for Issues we accounted.
Colorado Springs, CO, on Mar 15, 2021
I loved that we were part of every step. The communication was amazing with everyone.
Colorado Springs, on Dec 17, 2020
My only experience since closing so far was at the 60 days walkthrough. We had a few minor issues which were quickly resolved by Malachi. It was an easy and pleasant experience. Otherwise our new home has been wonderful.
Colorado Springs, CO, on Feb 03, 2021
Loved the weekly updates I would get from the builder
Colorado Springs, on Jul 27, 2019
The regular updates during the construction progress. The quality of the house is good.
Colorado Springs, on Dec 10, 2020
We have a long crack/gap in the grout (5-6 feet long) between the countertop and backsplash in the master bathroom. This is something you would expect in a home that is 15-20 years old, not 4 months. Customer Care did come by and look at it and told us it is not covered. I cannot imagine that a substandard grout job would not be covered under warranty. We are extremely disappointed in Customer Care's response to this.
Colorado Springs, CO, on Jan 22, 2021
We like getting a spec that was designed beautifully which required less work for us in the design phase.
Colorado Springs, on Mar 29, 2019
Ability to work with my design choices that were different
Colorado Springs, CO, on Jan 09, 2021
My builder, Sterling, was unprofessional at times.
Colorado Springs, on Mar 14, 2019
fast response to complaints or problems. Quality of the construction.
Colorado Springs, on Sep 26, 2020
Kyle made sure everything was taken care of quickly.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, CO, on Oct 13, 2021
Sale Reps kept me informed as to progress being made in building my home! There really were no issues to address!
Colorado Springs, CO, on Oct 07, 2021
The planned process to check repeatedly with us to ensure accurate choices built according to our choices, and the ability to walk the home during the building process. All of this extra care ensure everything was accurate and of high quality. Plus it helped alleviate worries and stresses in building a new home. I have felt fully taken care of!
Colorado Springs, CO, on Oct 07, 2021
I liked how easy the experience was. It was smooth and enjoyable. Nothing to comment on for dislikes
Colorado Springs, CO, on Sep 17, 2021
Liked the constant updates on the house and easy communication with sales office. Disliked some of the walkthrough processes with the super-intendant. Downplayed some things they did not fix like mess in the mech room and discolored back deck. Also pins were not placed after concrete was replaced so we did not know exactly where our property line was.
Colorado Springs, CO, on Aug 17, 2021
The Classic team was Great! They are professional and attentive to details was amazing from start to finish
Colorado Springs, CO, on Jun 16, 2021
I wish there had been a better timeline of how long it would take to complete
Colorado Springs, CO, on Jun 13, 2021
We were impressed that everytime we had a concern it was addressed. We do feel the design center could do a better job. The sales team was very helpful and Bob Kennedy was exceptional in his position.
Colorado Springs, CO, on May 11, 2021
All of the Classic Homes staff was excellent. The sales team Carol, Theresa, and Paul were great with weekly photo updates and answering questions that I had. The senior builder Bob always promptly informed me of any know issues and was great at helping resolve my refrigerator issue on short notice before closing. Sterling and Woody both made weekly calls to update me on how the build was going. Sterling and Joe were very helpful and thorough during the pre-close walk-throughs. I would also like to thank those that were a part of my build that I did not personally get to meet.
Colorado Springs, CO, on May 08, 2021
communication was great through the whole process. From the start of looking into homes, thru the end. I was very happy, you guys are great, and would recommend Classic Homes to anyone. Thank you for everything.
Colorado Springs, CO, on Apr 25, 2021
Weekly updates through the building experience
Colorado Springs, CO, on Apr 09, 2021
Very smooth process! We love the communication from everyone and they were always very attentive to our needs.
Colorado Springs, CO, on Apr 08, 2021
We were always kept informed about everything that was happening with our new home.
Colorado Springs, CO, on Mar 15, 2021
I loved that we were part of every step. The communication was amazing with everyone.
Colorado Springs, CO, on Feb 03, 2021
Loved the weekly updates I would get from the builder
Colorado Springs, CO, on Jan 22, 2021
We like getting a spec that was designed beautifully which required less work for us in the design phase.
Colorado Springs, CO, on Jan 09, 2021
My builder, Sterling, was unprofessional at times.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, on Oct 09, 2021
Customer service for minor issues has been prompt and very helpful.
Colorado Springs, on Aug 31, 2021
We have had no problems with the warranty service, our issue is with the quality of the initial build. Stan has been great at fixing or getting someone to fix things that should have been noticed and fixed before our move in.
Colorado Springs, on Aug 09, 2021
There are things, like controlling the speeding and running stop signs that hasn't been addressed
Colorado Springs, on Jul 17, 2021
When we have a leak in our ceiling they were great about coming our right away to get it fixed and everyone was so nice!
Colorado Springs, on Jun 04, 2021
Have gotten anything we needed so far so good
Colorado Springs, on Apr 14, 2021
I like the process and prompt responses from warranty service and customer car. Everything submitted was promptly fixed.
Colorado Springs, on Apr 06, 2021
have not had to use the warranty service however customer service has been great!
Colorado Springs, on Apr 02, 2021
Responsive to urgent issues and gets things taken care of
Colorado Springs, on Feb 05, 2021
I put in work repair request and as of today, no repair or any contact. Classic get a ZERO on my work request.
Colorado Springs, on Jan 28, 2021
Excuses are made for everything that was done wrong in our home, so much so that we have been told that it’s acceptable and won’t be fixed.
Colorado Springs, on Jan 18, 2021
We had a really good Experience with Kyle he is always responding in time to our Concerns. Philip and him are always eager to solve our Problems and so far they both did. The Company AD3 for my Range is the best company I had in quite some time Jeremiah is always very polite and knowledgeable about the Range. After the Burner was replaced it's working like a charm. JD 2 is very good as well when we ran into an Electrical Issue with our Outlets above the Kitchen Isle, there Electrician is a happy go lucky guy know his Job and was pleasure to have him in our Home twice for Issues we accounted.
Colorado Springs, on Dec 17, 2020
My only experience since closing so far was at the 60 days walkthrough. We had a few minor issues which were quickly resolved by Malachi. It was an easy and pleasant experience. Otherwise our new home has been wonderful.
Colorado Springs, on Dec 10, 2020
We have a long crack/gap in the grout (5-6 feet long) between the countertop and backsplash in the master bathroom. This is something you would expect in a home that is 15-20 years old, not 4 months. Customer Care did come by and look at it and told us it is not covered. I cannot imagine that a substandard grout job would not be covered under warranty. We are extremely disappointed in Customer Care's response to this.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, on Sep 08, 2021
Dislikes: Things lacking in planning and build that keep this from being a great home: • no window eaves – oh wait there is a thin one at very top of house and only on east/west sides...better close all windows each time it rains! • sub-par windows, on a brand-new build? that don't lock in place?...have called twice to have them inspected, finally (we hope) will get fixed (or replaced). • This is really silly, what is the point of demanding a "fenced yard"? – when houses are atop each other and neighbors can clearly (openly) see from one yard to the next – the "privacy" concept seems to hav been completely misguided, misunderstood or ignored.
Colorado Springs, on Aug 23, 2021
All likes, good service, friendly staff, good times and clear prices.
Colorado Springs, on Jul 07, 2021
Like. Quality of construction and staff updates and pictures throughout the construction phase. Dislike. House could be cleaner upon closing.
Colorado Springs, on May 19, 2021
The Classic team always kept me completely informed of everything going on during construction. They were also super nice and helpful all the time. And most importantly, I ?? ?? ?? the house!!!
Colorado Springs, on May 09, 2021
We have quite a few cracks in the walls due to settling. No really Classic’s fault, but will be completely satisfied once they repair them all.
Colorado Springs, on May 07, 2021
I like the neighborhood,and the community, I don't like the fact that we need to get the landscape ourselves
Colorado Springs, on Apr 24, 2021
I like that Classic Homes is willing to fix every issue that arises.
Colorado Springs, on Feb 23, 2021
I loved the staff and their commitment to making sure I was happy with my new home!
Colorado Springs, on Nov 01, 2020
For us it was all great, office staff, our project manager were great. One issue; our kitchen countertop had an obvious defect, we found it odd that we had to point it out versus it being replaced or not installed at all. Also the fence issue could have been handled in a better more timely manner.
Colorado Springs, on Sep 20, 2020
Lots size. Too small. I wanted a house, not an apartment or a patio home. That is why I sold it. Has far as the house we loved it. Just didn't like looking out a bedroom window, into the dinning room next door. The space between the window wells and the fence, was too close to even push a lawn mower
Colorado Springs, on Aug 06, 2020
We loved the quality of the home, the building experience went smoothly, the time frame that was given to us was accurate and the follow-up successfully fixed minor issues.
Colorado Springs, on Apr 14, 2020
The people have been great. When things are wrong, they have gotten them fixed.
Colorado Springs, on Jan 27, 2020
Professionalism and quality of the home is top rate. We looked at lots of other builders and Classic Homes were the best.
Colorado Springs, on Jan 10, 2020
Carol in the sales office is amazing and I appreciate the easy with which I can get service on the house.
Colorado Springs, on Oct 03, 2019
The sales staff went above and beyond my expectations.
Colorado Springs, on Jul 27, 2019
The regular updates during the construction progress. The quality of the house is good.
Colorado Springs, on Mar 29, 2019
Ability to work with my design choices that were different
Customer Care Team
Classic Homes
Aug 06, 2020
Thank you very much for taking time to share your experience. On behalf of our entire team, thank you for choosing Classic to build your new home!