Top Homebuilder Ratings & Reviews

Classic Homes

Hannah Ridge

126 Homeowner Reviews Completed Nov 2019 - May 2021

Overall Satisfaction

4.5
Customers' overall satisfaction
4.7
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.8

Home Personalization Experience

4.7

Lender Experience

4.7

Construction Experience

4.6

Customer Care Experience

4.7

Home Readiness

4.6

Installation & Workmanship

4.6

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, on Apr 27, 2021

Ease of use is nice.

5.0
Verified Homeowner
Colorado Springs, on May 09, 2021

We have quite a few cracks in the walls due to settling. No really Classic’s fault, but will be completely satisfied once they repair them all.

4.2
Verified Homeowner
Colorado Springs, CO, on May 11, 2021

All of the Classic Homes staff was excellent. The sales team Carol, Theresa, and Paul were great with weekly photo updates and answering questions that I had. The senior builder Bob always promptly informed me of any know issues and was great at helping resolve my refrigerator issue on short notice before closing. Sterling and Woody both made weekly calls to update me on how the build was going. Sterling and Joe were very helpful and thorough during the pre-close walk-throughs. I would also like to thank those that were a part of my build that I did not personally get to meet.

4.9
Verified Homeowner
Colorado Springs, on Apr 14, 2021

I like the process and prompt responses from warranty service and customer car. Everything submitted was promptly fixed.

4.5
Verified Homeowner
Colorado Springs, on May 07, 2021

I like the neighborhood,and the community, I don't like the fact that we need to get the landscape ourselves

3.9
Verified Homeowner
Colorado Springs, CO, on May 08, 2021

communication was great through the whole process. From the start of looking into homes, thru the end. I was very happy, you guys are great, and would recommend Classic Homes to anyone. Thank you for everything.

5.0
Verified Homeowner
Colorado Springs, on Apr 06, 2021

have not had to use the warranty service however customer service has been great!

3.9
Verified Homeowner
Colorado Springs, on Apr 24, 2021

I like that Classic Homes is willing to fix every issue that arises.

4.6
Verified Homeowner
Colorado Springs, CO, on Apr 25, 2021

Weekly updates through the building experience

5.0
Verified Homeowner
Colorado Springs, on Feb 23, 2021

I loved the staff and their commitment to making sure I was happy with my new home!

5.0
Verified Homeowner
Colorado Springs, on Apr 02, 2021

Responsive to urgent issues and gets things taken care of

5.0
Verified Homeowner
Colorado Springs, CO, on Apr 09, 2021

Very smooth process! We love the communication from everyone and they were always very attentive to our needs.

5.0
Verified Homeowner
Colorado Springs, on Nov 01, 2020

For us it was all great, office staff, our project manager were great. One issue; our kitchen countertop had an obvious defect, we found it odd that we had to point it out versus it being replaced or not installed at all. Also the fence issue could have been handled in a better more timely manner.

4.6
Verified Homeowner
Colorado Springs, on Mar 17, 2021

Everything liked, all good.

4.6
Verified Homeowner
Colorado Springs, CO, on Apr 08, 2021

We were always kept informed about everything that was happening with our new home.

5.0
Verified Homeowner
Colorado Springs, on Sep 20, 2020

Lots size. Too small. I wanted a house, not an apartment or a patio home. That is why I sold it. Has far as the house we loved it. Just didn't like looking out a bedroom window, into the dinning room next door. The space between the window wells and the fence, was too close to even push a lawn mower

4.2
Verified Homeowner
Colorado Springs, on Mar 04, 2021

Always willing to assist where possible.

5.0
Verified Homeowner
Colorado Springs, CO, on Mar 15, 2021

I loved that we were part of every step. The communication was amazing with everyone.

4.9
Verified Homeowner
Colorado Springs, on Aug 06, 2020

We loved the quality of the home, the building experience went smoothly, the time frame that was given to us was accurate and the follow-up successfully fixed minor issues.

4.4
Verified Homeowner

Customer Care Team

Classic Homes

Aug 06, 2020

Thank you very much for taking time to share your experience. On behalf of our entire team, thank you for choosing Classic to build your new home!

Colorado Springs, CO, on Feb 03, 2021

Loved the weekly updates I would get from the builder

4.8
Verified Homeowner
Colorado Springs, on Feb 05, 2021

I put in work repair request and as of today, no repair or any contact. Classic get a ZERO on my work request.

0.5
Verified Homeowner
Colorado Springs, on Apr 14, 2020

The people have been great. When things are wrong, they have gotten them fixed.

4.5
Verified Homeowner
Colorado Springs, CO, on Jan 22, 2021

We like getting a spec that was designed beautifully which required less work for us in the design phase.

5.0
Verified Homeowner
Colorado Springs, on Jan 28, 2021

Excuses are made for everything that was done wrong in our home, so much so that we have been told that it’s acceptable and won’t be fixed.

3.7
Verified Homeowner
Colorado Springs, on Jan 27, 2020

Professionalism and quality of the home is top rate. We looked at lots of other builders and Classic Homes were the best.

4.7
Verified Homeowner
Colorado Springs, CO, on Jan 09, 2021

My builder, Sterling, was unprofessional at times.

4.6
Verified Homeowner
Colorado Springs, on Jan 27, 2021

quick to respond and fix my problems.

5.0
Verified Homeowner
Colorado Springs, on Jan 10, 2020

Carol in the sales office is amazing and I appreciate the easy with which I can get service on the house.

4.3
Verified Homeowner
Colorado Springs, CO, on Jan 03, 2021

Movie

4.4
Verified Homeowner
Colorado Springs, on Jan 18, 2021

We had a really good Experience with Kyle he is always responding in time to our Concerns. Philip and him are always eager to solve our Problems and so far they both did. The Company AD3 for my Range is the best company I had in quite some time Jeremiah is always very polite and knowledgeable about the Range. After the Burner was replaced it's working like a charm. JD 2 is very good as well when we ran into an Electrical Issue with our Outlets above the Kitchen Isle, there Electrician is a happy go lucky guy know his Job and was pleasure to have him in our Home twice for Issues we accounted.

4.7
Verified Homeowner
Colorado Springs, on Oct 24, 2019

Everything.

5.0
Verified Homeowner
Colorado Springs, CO, on Dec 06, 2020

No complaints. The Classic Team was very experienced and professional during our build. Being my wife and I first new build, we had a lot of questions; all questions were answered. We are very satisfied with our home.

4.5
Verified Homeowner
Colorado Springs, on Dec 17, 2020

My only experience since closing so far was at the 60 days walkthrough. We had a few minor issues which were quickly resolved by Malachi. It was an easy and pleasant experience. Otherwise our new home has been wonderful.

5.0
Verified Homeowner
Colorado Springs, on Oct 03, 2019

The sales staff went above and beyond my expectations.

4.9
Verified Homeowner
Colorado Springs, CO, on Nov 24, 2020

absolutely loved working with Classic Homes team: Teresa Pacheco, Carol Holdren and "Doug". we bought a spec home "Monarch" and while it's a nice home, feels like for the price there are a few design/architectural overlooked items that it would've made this an amazing vs nice home. not major, tho certainly missed opportunities.

4.7
Verified Homeowner
Colorado Springs, on Dec 10, 2020

We have a long crack/gap in the grout (5-6 feet long) between the countertop and backsplash in the master bathroom. This is something you would expect in a home that is 15-20 years old, not 4 months. Customer Care did come by and look at it and told us it is not covered. I cannot imagine that a substandard grout job would not be covered under warranty. We are extremely disappointed in Customer Care's response to this.

4.9
Verified Homeowner
Colorado Springs, on Sep 18, 2019

The design studio was a great experience

3.6
Verified Homeowner
Colorado Springs, CO, on Nov 15, 2020

Communication was great

4.7
Verified Homeowner
Colorado Springs, on Nov 24, 2020

They addressed every issue.

5.0
Verified Homeowner
Colorado Springs, on Jul 27, 2019

The regular updates during the construction progress. The quality of the house is good.

3.9
Verified Homeowner
Colorado Springs, on Sep 26, 2020

Kyle made sure everything was taken care of quickly.

5.0
Verified Homeowner
Colorado Springs, CO, on Oct 23, 2020

The communication was excellent. We were kept up to date weekly. The pictures Teresa and Carol took each week for us was fantastic as well.

4.7
Verified Homeowner
Colorado Springs, on Mar 29, 2019

Ability to work with my design choices that were different

4.1
Verified Homeowner
Colorado Springs, on Aug 30, 2020

After we closed we were suppose to have a a meeting with a warranty representative but they never showed also when the house next to us was being built the workers messed up our fence and it took classic about a month and a half to fix.

3.0
Verified Homeowner
Colorado Springs, CO, on Oct 07, 2020

No dislikes, it was organized, straightforward, and very clear.

4.4
Verified Homeowner
Colorado Springs, on Mar 14, 2019

fast response to complaints or problems. Quality of the construction.

4.7
Verified Homeowner
Colorado Springs, on Jun 22, 2020

James has been very patient, understanding and has great customer service.

4.2
Verified Homeowner
Colorado Springs, CO, on Sep 30, 2020

The sales reps, and project supervisor were great. They both were very responsive and helpful.

4.9
Verified Homeowner
Colorado Springs, on Feb 03, 2019

Quality and warranty follow up.

4.5
Verified Homeowner
Colorado Springs, on Jun 01, 2020

All pretty easy. This is our 2nd home so unfortunately we have spent very little time in our new home due to COVID-19. We hope to be there in a month or so.

5.0
Verified Homeowner
Colorado Springs, CO, on Sep 21, 2020

We were frustrated by not being able to know where electrical outlets would be placed. Ultimately we were allowed to do a walk through with the electrician so we’d know where outlets would be and could add as desired.

4.5
Verified Homeowner
Colorado Springs, on Dec 18, 2018

Communication throughout was excellent. Everyone we had contact with from Classic was knowledgeable and professional.

4.5
Verified Homeowner
Colorado Springs, on May 28, 2020

They are very timely and thorough. Took care of corrections and laid out all the steps

5.0
Verified Homeowner
Colorado Springs, CO, on Aug 11, 2020

I loved the fact that the construction supervisors contacted me every week to let me know how the process was going. In addition, I’d love that the sales team also sent me photos of the progress each week! In addition, during closing, I believe the classic officials did everything in their power to assist when I had a problem. Thank you so very very much!!!!

4.9
Verified Homeowner
Colorado Springs, on Dec 08, 2018

Looking back there isn't anything that stood out as being above average in the experience.

3.4
Verified Homeowner
Colorado Springs, on Mar 18, 2020

My wife and I greatly appreciated the responsiveness of the customer care representative and his commitment to examining and correcting every issue we informed him of.

5.0
Verified Homeowner
Colorado Springs, CO, on Aug 07, 2020

The open communication that ALL Classic employees displayed throughout the entire process was amazing!!! Whether it was good news or bad, Classic made sure we were stayed in the know so that we were able to make informed decisions along he way!!!

4.9
Verified Homeowner
Colorado Springs, on Dec 06, 2018

Good about coming out a fixing problems after the house was purchased

4.2
Verified Homeowner
Colorado Springs, on Mar 16, 2020

Things get fixed quickly

3.7
Verified Homeowner
Colorado Springs, CO, on Jul 20, 2020

House could have been cleaned better along with windows.

4.9
Verified Homeowner

Customer Care Team

Classic Homes

Aug 06, 2020

Thank you for sharing your feedback. Your comments help our team work toward continuous improvement.

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, CO, on May 11, 2021

All of the Classic Homes staff was excellent. The sales team Carol, Theresa, and Paul were great with weekly photo updates and answering questions that I had. The senior builder Bob always promptly informed me of any know issues and was great at helping resolve my refrigerator issue on short notice before closing. Sterling and Woody both made weekly calls to update me on how the build was going. Sterling and Joe were very helpful and thorough during the pre-close walk-throughs. I would also like to thank those that were a part of my build that I did not personally get to meet.

4.9
Verified Homeowner
Colorado Springs, CO, on May 08, 2021

communication was great through the whole process. From the start of looking into homes, thru the end. I was very happy, you guys are great, and would recommend Classic Homes to anyone. Thank you for everything.

5.0
Verified Homeowner
Colorado Springs, CO, on Apr 25, 2021

Weekly updates through the building experience

5.0
Verified Homeowner
Colorado Springs, CO, on Apr 09, 2021

Very smooth process! We love the communication from everyone and they were always very attentive to our needs.

5.0
Verified Homeowner
Colorado Springs, CO, on Apr 08, 2021

We were always kept informed about everything that was happening with our new home.

5.0
Verified Homeowner
Colorado Springs, CO, on Mar 15, 2021

I loved that we were part of every step. The communication was amazing with everyone.

4.9
Verified Homeowner
Colorado Springs, CO, on Feb 03, 2021

Loved the weekly updates I would get from the builder

4.8
Verified Homeowner
Colorado Springs, CO, on Jan 22, 2021

We like getting a spec that was designed beautifully which required less work for us in the design phase.

5.0
Verified Homeowner
Colorado Springs, CO, on Jan 09, 2021

My builder, Sterling, was unprofessional at times.

4.6
Verified Homeowner
Colorado Springs, CO, on Jan 03, 2021

Movie

4.4
Verified Homeowner
Colorado Springs, CO, on Dec 06, 2020

No complaints. The Classic Team was very experienced and professional during our build. Being my wife and I first new build, we had a lot of questions; all questions were answered. We are very satisfied with our home.

4.5
Verified Homeowner
Colorado Springs, CO, on Nov 24, 2020

absolutely loved working with Classic Homes team: Teresa Pacheco, Carol Holdren and "Doug". we bought a spec home "Monarch" and while it's a nice home, feels like for the price there are a few design/architectural overlooked items that it would've made this an amazing vs nice home. not major, tho certainly missed opportunities.

4.7
Verified Homeowner
Colorado Springs, CO, on Nov 15, 2020

Communication was great

4.7
Verified Homeowner
Colorado Springs, CO, on Oct 23, 2020

The communication was excellent. We were kept up to date weekly. The pictures Teresa and Carol took each week for us was fantastic as well.

4.7
Verified Homeowner
Colorado Springs, CO, on Oct 07, 2020

No dislikes, it was organized, straightforward, and very clear.

4.4
Verified Homeowner
Colorado Springs, CO, on Sep 30, 2020

The sales reps, and project supervisor were great. They both were very responsive and helpful.

4.9
Verified Homeowner
Colorado Springs, CO, on Sep 21, 2020

We were frustrated by not being able to know where electrical outlets would be placed. Ultimately we were allowed to do a walk through with the electrician so we’d know where outlets would be and could add as desired.

4.5
Verified Homeowner
Colorado Springs, CO, on Aug 11, 2020

I loved the fact that the construction supervisors contacted me every week to let me know how the process was going. In addition, I’d love that the sales team also sent me photos of the progress each week! In addition, during closing, I believe the classic officials did everything in their power to assist when I had a problem. Thank you so very very much!!!!

4.9
Verified Homeowner
Colorado Springs, CO, on Aug 07, 2020

The open communication that ALL Classic employees displayed throughout the entire process was amazing!!! Whether it was good news or bad, Classic made sure we were stayed in the know so that we were able to make informed decisions along he way!!!

4.9
Verified Homeowner
Colorado Springs, CO, on Jul 20, 2020

House could have been cleaned better along with windows.

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, on Apr 27, 2021

Ease of use is nice.

5.0
Verified Homeowner
Colorado Springs, on Apr 14, 2021

I like the process and prompt responses from warranty service and customer car. Everything submitted was promptly fixed.

4.5
Verified Homeowner
Colorado Springs, on Apr 06, 2021

have not had to use the warranty service however customer service has been great!

3.9
Verified Homeowner
Colorado Springs, on Apr 02, 2021

Responsive to urgent issues and gets things taken care of

5.0
Verified Homeowner
Colorado Springs, on Mar 17, 2021

Everything liked, all good.

4.6
Verified Homeowner
Colorado Springs, on Mar 04, 2021

Always willing to assist where possible.

5.0
Verified Homeowner
Colorado Springs, on Feb 05, 2021

I put in work repair request and as of today, no repair or any contact. Classic get a ZERO on my work request.

0.5
Verified Homeowner
Colorado Springs, on Jan 28, 2021

Excuses are made for everything that was done wrong in our home, so much so that we have been told that it’s acceptable and won’t be fixed.

3.7
Verified Homeowner
Colorado Springs, on Jan 27, 2021

quick to respond and fix my problems.

5.0
Verified Homeowner
Colorado Springs, on Jan 18, 2021

We had a really good Experience with Kyle he is always responding in time to our Concerns. Philip and him are always eager to solve our Problems and so far they both did. The Company AD3 for my Range is the best company I had in quite some time Jeremiah is always very polite and knowledgeable about the Range. After the Burner was replaced it's working like a charm. JD 2 is very good as well when we ran into an Electrical Issue with our Outlets above the Kitchen Isle, there Electrician is a happy go lucky guy know his Job and was pleasure to have him in our Home twice for Issues we accounted.

4.7
Verified Homeowner
Colorado Springs, on Dec 17, 2020

My only experience since closing so far was at the 60 days walkthrough. We had a few minor issues which were quickly resolved by Malachi. It was an easy and pleasant experience. Otherwise our new home has been wonderful.

5.0
Verified Homeowner
Colorado Springs, on Dec 10, 2020

We have a long crack/gap in the grout (5-6 feet long) between the countertop and backsplash in the master bathroom. This is something you would expect in a home that is 15-20 years old, not 4 months. Customer Care did come by and look at it and told us it is not covered. I cannot imagine that a substandard grout job would not be covered under warranty. We are extremely disappointed in Customer Care's response to this.

4.9
Verified Homeowner
Colorado Springs, on Nov 24, 2020

They addressed every issue.

5.0
Verified Homeowner
Colorado Springs, on Sep 26, 2020

Kyle made sure everything was taken care of quickly.

5.0
Verified Homeowner
Colorado Springs, on Aug 30, 2020

After we closed we were suppose to have a a meeting with a warranty representative but they never showed also when the house next to us was being built the workers messed up our fence and it took classic about a month and a half to fix.

3.0
Verified Homeowner
Colorado Springs, on Jun 22, 2020

James has been very patient, understanding and has great customer service.

4.2
Verified Homeowner
Colorado Springs, on Jun 01, 2020

All pretty easy. This is our 2nd home so unfortunately we have spent very little time in our new home due to COVID-19. We hope to be there in a month or so.

5.0
Verified Homeowner
Colorado Springs, on May 28, 2020

They are very timely and thorough. Took care of corrections and laid out all the steps

5.0
Verified Homeowner
Colorado Springs, on Mar 18, 2020

My wife and I greatly appreciated the responsiveness of the customer care representative and his commitment to examining and correcting every issue we informed him of.

5.0
Verified Homeowner
Colorado Springs, on Mar 16, 2020

Things get fixed quickly

3.7
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, on May 09, 2021

We have quite a few cracks in the walls due to settling. No really Classic’s fault, but will be completely satisfied once they repair them all.

4.2
Verified Homeowner
Colorado Springs, on May 07, 2021

I like the neighborhood,and the community, I don't like the fact that we need to get the landscape ourselves

3.9
Verified Homeowner
Colorado Springs, on Apr 24, 2021

I like that Classic Homes is willing to fix every issue that arises.

4.6
Verified Homeowner
Colorado Springs, on Feb 23, 2021

I loved the staff and their commitment to making sure I was happy with my new home!

5.0
Verified Homeowner
Colorado Springs, on Nov 01, 2020

For us it was all great, office staff, our project manager were great. One issue; our kitchen countertop had an obvious defect, we found it odd that we had to point it out versus it being replaced or not installed at all. Also the fence issue could have been handled in a better more timely manner.

4.6
Verified Homeowner
Colorado Springs, on Sep 20, 2020

Lots size. Too small. I wanted a house, not an apartment or a patio home. That is why I sold it. Has far as the house we loved it. Just didn't like looking out a bedroom window, into the dinning room next door. The space between the window wells and the fence, was too close to even push a lawn mower

4.2
Verified Homeowner
Colorado Springs, on Aug 06, 2020

We loved the quality of the home, the building experience went smoothly, the time frame that was given to us was accurate and the follow-up successfully fixed minor issues.

4.4
Verified Homeowner
Colorado Springs, on Apr 14, 2020

The people have been great. When things are wrong, they have gotten them fixed.

4.5
Verified Homeowner
Colorado Springs, on Jan 27, 2020

Professionalism and quality of the home is top rate. We looked at lots of other builders and Classic Homes were the best.

4.7
Verified Homeowner
Colorado Springs, on Jan 10, 2020

Carol in the sales office is amazing and I appreciate the easy with which I can get service on the house.

4.3
Verified Homeowner
Colorado Springs, on Oct 24, 2019

Everything.

5.0
Verified Homeowner
Colorado Springs, on Oct 03, 2019

The sales staff went above and beyond my expectations.

4.9
Verified Homeowner
Colorado Springs, on Sep 18, 2019

The design studio was a great experience

3.6
Verified Homeowner
Colorado Springs, on Jul 27, 2019

The regular updates during the construction progress. The quality of the house is good.

3.9
Verified Homeowner
Colorado Springs, on Mar 29, 2019

Ability to work with my design choices that were different

4.1
Verified Homeowner
Colorado Springs, on Mar 14, 2019

fast response to complaints or problems. Quality of the construction.

4.7
Verified Homeowner
Colorado Springs, on Feb 03, 2019

Quality and warranty follow up.

4.5
Verified Homeowner
Colorado Springs, on Dec 18, 2018

Communication throughout was excellent. Everyone we had contact with from Classic was knowledgeable and professional.

4.5
Verified Homeowner
Colorado Springs, on Dec 08, 2018

Looking back there isn't anything that stood out as being above average in the experience.

3.4
Verified Homeowner
Colorado Springs, on Dec 06, 2018

Good about coming out a fixing problems after the house was purchased

4.2
Verified Homeowner