Overall Satisfaction
Community Profile
MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Colorado Springs, on Oct 11, 2019
The sales office with POC Carol of Hannah Ridge was excellent and guided us through the entire process. Carol has a plethora of experience and we depended on her every week with questions. Cheryl with the Design Center helped us pick out the right colors and options to make our home as enjoyable as possible. Cheryl was very knowledgeable in design and colors and we could not have made the right choices without her help - she was invaluable. The last person was Trent, overseer of the construction process. Trent worked very hard in answering questions and going over and beyond expectations to make the house everything we dreamed it would be. Trent made us feel like we were his only customer with the time he devoted to us.
Colorado Springs, on Oct 03, 2019
The sales staff went above and beyond my expectations.
Colorado Springs, on Sep 24, 2019
How simple the builder made the whole process.
Colorado Springs, on Sep 20, 2019
It is very easy to submit a ticket for warranty issues.
Colorado Springs, on Sep 13, 2019
All it takes in a phone call to get great customer service from a classic Homes!
Colorado Springs, on Aug 13, 2019
That Classic Homes met it timeline for build completion dates.
Colorado Springs, on Aug 11, 2019
We had some damages to our house from storm and classic responded quickly to fix the issues
Colorado Springs, on Aug 08, 2019
Purchase was straight forward and smooth for the most part. Working with Carol Holdren was a pleasure. She was very professional and respectful.
Colorado Springs, on Aug 02, 2019
When there have been issues, it has been easy to schedule a visit from Classic for timely repairs.
Colorado Springs, on Jul 30, 2019
In general, compared to my past homes we love this Classic Home. Open space, roomy finished basement and bedrooms are great. Also satisfied with my garage.
Colorado Springs, on Jul 27, 2019
The regular updates during the construction progress. The quality of the house is good.
Colorado Springs, on Jul 19, 2019
My building superintendent was very thorough and helpful during the whole process.
Colorado Springs, on Jul 13, 2019
The builder was right on on the dates. The individuals (Carol, Denise, and Trent) were great people to work with. At the design center, the gal we worked with really knew her stuff.
Colorado Springs, on Jul 12, 2019
Getting to pick the layout of our home and having first pick of the lots! Also, being able to see each step along the way, to the final product was awesome.
Colorado Springs, on May 20, 2019
The walk through was very informative and had a caring attitude
Colorado Springs, on May 19, 2019
They will make it happen as fast as they can to accommodate you
Colorado Springs, on May 16, 2019
The customer service I received from Denise Gardner! I wouldn’t be here without her!
Colorado Springs, on Apr 18, 2019
They are good assist without too much of a wait
Colorado Springs, on Apr 18, 2019
The new build was super fast. The superintendent & sales team kept us updated of the progress of our house weekly.
Colorado Springs, on Apr 11, 2019
I purchased the home sight unseen based upon information from my realtor and son who had a chance to see it. The fit and finish of the home is superior to another brand new home I purchased a 3 months ago which really impressed me. Carol Holdren and Denise Gardner were very easy to work with. I appreciated that Tony and Kyle as well as Carol came to my first walk through to show me the features of the home. I felt like they had a lot of pride in Classic and it was contagious.
Colorado Springs, on Apr 10, 2019
Working with the warranty service people have been a nightmare. I moved in November 2018 and told them about some things that had not been taken care of per our contract and I am still waiting for them to honor our agreement. Very unhappy. It is April and I was told I would have to wait till May to get a work order in that I requested in December.
Colorado Springs, on Apr 10, 2019
The staff,meetings,the quality of home and materials used
Colorado Springs, on Apr 08, 2019
Classic Homes built a quality home on time and according to the specified parameters. They kept me involved in the process and communicated at every step along the way.
Colorado Springs, on Mar 29, 2019
Ability to work with my design choices that were different
Colorado Springs, on Mar 14, 2019
fast response to complaints or problems. Quality of the construction.
Colorado Springs, on Feb 21, 2019
Customer care service is super caring. Excellent response to our concerns.
Colorado Springs, on Feb 02, 2019
Sales office (Denise and Carol) were great to work with, the weekly picture updates, weekly call from Chris or Tony. No hidden pricing
Colorado Springs, on Feb 02, 2019
Everyone was very helpful and addressed any issues as they arose. Extremely timely in their response and ensured I was happy with the results before closing out.
Colorado Springs, on Jan 30, 2019
Issue was taking care of quick and follow up as well.
Colorado Springs, on Jan 18, 2019
The sales and construction staff were really helpful and easy to work with.
Colorado Springs, on Jan 09, 2019
Integrity of employees, willingness to ensure my expectations were met, and seller discounts.
Colorado Springs, on Jan 09, 2019
There was nothing I did not like. From first contact with Carol and Denise to show us the model to the excellent craftsmanship and communication from Tony and his crew. This was an amazing experience!
Colorado Springs, on Dec 18, 2018
Communication throughout was excellent. Everyone we had contact with from Classic was knowledgeable and professional.
Colorado Springs, on Dec 08, 2018
Looking back there isn't anything that stood out as being above average in the experience.
Colorado Springs, on Dec 06, 2018
Good about coming out a fixing problems after the house was purchased
Colorado Springs, on Sep 01, 2018
Customer service is excellent but quality of home is horrible
Colorado Springs, on Aug 29, 2018
The professional approach of the customer/service care representative. The representatives we dealt with were Shane Pogue,John Leyba and Jonathan Holt. In addition to the normal warranty repairs we had water damage from a storm and sewer drain backup. The customer service response was excellent although we did not always agree on some points. The final resolution of all issues we worked out to our (my wife and my) satisfaction. Our main customer service representative is Jonathan Holt and he has been excellent to work with. John Leyba handled our emergency sewer problem which happen at night and his response was excellent. Shane Pogue supported the storm water damage discussions and helped us come to a positive resolution.
Colorado Springs, on Jul 11, 2018
Customer care is a joke. All customer care manager does is come up with reasons why classic will not fix things. And what they do try and fix things end up worse than it started out. I still have painted pealed from door jams and doors not closing properly or doors stuck closed. GIC document is a huge lie. The document did not match the property. People like Jon Carlson lieing to both my agent and me and my wife. Once classic had our money they we no longer interested in our satisfaction. I will never recommend this builder to anyone. We spent close to 400k by the time you add landscaping and now experiencing flooding issues due to all the runoff coming from surrounding properties onto my property.
Colorado Springs, on Jul 06, 2018
I do line my home but there were some errors that I’m not thrilled about
Colorado Springs, on May 26, 2018
The Classic customer service representative, John Leyba, has done an excellent job to date.
Colorado Springs, on Jan 28, 2018
The variety of floorplans makes the home builder appraling
Colorado Springs, on Aug 19, 2017
Have three or four issues- seem to have a leak around my have vent pipe, gas logs will not light and home inspector identified a grade issue with my back yard- all have been submitted for warranty work
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Colorado Springs, on Oct 11, 2019
The sales office with POC Carol of Hannah Ridge was excellent and guided us through the entire process. Carol has a plethora of experience and we depended on her every week with questions. Cheryl with the Design Center helped us pick out the right colors and options to make our home as enjoyable as possible. Cheryl was very knowledgeable in design and colors and we could not have made the right choices without her help - she was invaluable. The last person was Trent, overseer of the construction process. Trent worked very hard in answering questions and going over and beyond expectations to make the house everything we dreamed it would be. Trent made us feel like we were his only customer with the time he devoted to us.
Colorado Springs, on Sep 24, 2019
How simple the builder made the whole process.
Colorado Springs, on Aug 13, 2019
That Classic Homes met it timeline for build completion dates.
Colorado Springs, on Aug 08, 2019
Purchase was straight forward and smooth for the most part. Working with Carol Holdren was a pleasure. She was very professional and respectful.
Colorado Springs, on Jul 19, 2019
My building superintendent was very thorough and helpful during the whole process.
Colorado Springs, on Jul 13, 2019
The builder was right on on the dates. The individuals (Carol, Denise, and Trent) were great people to work with. At the design center, the gal we worked with really knew her stuff.
Colorado Springs, on Jul 12, 2019
Getting to pick the layout of our home and having first pick of the lots! Also, being able to see each step along the way, to the final product was awesome.
Colorado Springs, on May 16, 2019
The customer service I received from Denise Gardner! I wouldn’t be here without her!
Colorado Springs, on Apr 18, 2019
The new build was super fast. The superintendent & sales team kept us updated of the progress of our house weekly.
Colorado Springs, on Apr 11, 2019
I purchased the home sight unseen based upon information from my realtor and son who had a chance to see it. The fit and finish of the home is superior to another brand new home I purchased a 3 months ago which really impressed me. Carol Holdren and Denise Gardner were very easy to work with. I appreciated that Tony and Kyle as well as Carol came to my first walk through to show me the features of the home. I felt like they had a lot of pride in Classic and it was contagious.
Colorado Springs, on Apr 10, 2019
The staff,meetings,the quality of home and materials used
Colorado Springs, on Feb 02, 2019
Sales office (Denise and Carol) were great to work with, the weekly picture updates, weekly call from Chris or Tony. No hidden pricing
Colorado Springs, on Jan 18, 2019
The sales and construction staff were really helpful and easy to work with.
Colorado Springs, on Jan 09, 2019
Integrity of employees, willingness to ensure my expectations were met, and seller discounts.
Colorado Springs, on Jan 09, 2019
There was nothing I did not like. From first contact with Carol and Denise to show us the model to the excellent craftsmanship and communication from Tony and his crew. This was an amazing experience!
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Colorado Springs, on Sep 20, 2019
It is very easy to submit a ticket for warranty issues.
Colorado Springs, on Sep 13, 2019
All it takes in a phone call to get great customer service from a classic Homes!
Colorado Springs, on Aug 11, 2019
We had some damages to our house from storm and classic responded quickly to fix the issues
Colorado Springs, on Aug 02, 2019
When there have been issues, it has been easy to schedule a visit from Classic for timely repairs.
Colorado Springs, on May 20, 2019
The walk through was very informative and had a caring attitude
Colorado Springs, on May 19, 2019
They will make it happen as fast as they can to accommodate you
Colorado Springs, on Apr 18, 2019
They are good assist without too much of a wait
Colorado Springs, on Apr 10, 2019
Working with the warranty service people have been a nightmare. I moved in November 2018 and told them about some things that had not been taken care of per our contract and I am still waiting for them to honor our agreement. Very unhappy. It is April and I was told I would have to wait till May to get a work order in that I requested in December.
Colorado Springs, on Apr 08, 2019
Classic Homes built a quality home on time and according to the specified parameters. They kept me involved in the process and communicated at every step along the way.
Colorado Springs, on Feb 21, 2019
Customer care service is super caring. Excellent response to our concerns.
Colorado Springs, on Feb 02, 2019
Everyone was very helpful and addressed any issues as they arose. Extremely timely in their response and ensured I was happy with the results before closing out.
Colorado Springs, on Jan 30, 2019
Issue was taking care of quick and follow up as well.
Colorado Springs, on Aug 29, 2018
The professional approach of the customer/service care representative. The representatives we dealt with were Shane Pogue,John Leyba and Jonathan Holt. In addition to the normal warranty repairs we had water damage from a storm and sewer drain backup. The customer service response was excellent although we did not always agree on some points. The final resolution of all issues we worked out to our (my wife and my) satisfaction. Our main customer service representative is Jonathan Holt and he has been excellent to work with. John Leyba handled our emergency sewer problem which happen at night and his response was excellent. Shane Pogue supported the storm water damage discussions and helped us come to a positive resolution.
Colorado Springs, on Jul 11, 2018
Customer care is a joke. All customer care manager does is come up with reasons why classic will not fix things. And what they do try and fix things end up worse than it started out. I still have painted pealed from door jams and doors not closing properly or doors stuck closed. GIC document is a huge lie. The document did not match the property. People like Jon Carlson lieing to both my agent and me and my wife. Once classic had our money they we no longer interested in our satisfaction. I will never recommend this builder to anyone. We spent close to 400k by the time you add landscaping and now experiencing flooding issues due to all the runoff coming from surrounding properties onto my property.
Colorado Springs, on May 26, 2018
The Classic customer service representative, John Leyba, has done an excellent job to date.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Colorado Springs, on Oct 03, 2019
The sales staff went above and beyond my expectations.
Colorado Springs, on Jul 30, 2019
In general, compared to my past homes we love this Classic Home. Open space, roomy finished basement and bedrooms are great. Also satisfied with my garage.
Colorado Springs, on Jul 27, 2019
The regular updates during the construction progress. The quality of the house is good.
Colorado Springs, on Mar 29, 2019
Ability to work with my design choices that were different
Colorado Springs, on Mar 14, 2019
fast response to complaints or problems. Quality of the construction.
Colorado Springs, on Dec 18, 2018
Communication throughout was excellent. Everyone we had contact with from Classic was knowledgeable and professional.
Colorado Springs, on Dec 08, 2018
Looking back there isn't anything that stood out as being above average in the experience.
Colorado Springs, on Dec 06, 2018
Good about coming out a fixing problems after the house was purchased
Colorado Springs, on Sep 01, 2018
Customer service is excellent but quality of home is horrible
Colorado Springs, on Jul 06, 2018
I do line my home but there were some errors that I’m not thrilled about
Colorado Springs, on Jan 28, 2018
The variety of floorplans makes the home builder appraling
Colorado Springs, on Aug 19, 2017
Have three or four issues- seem to have a leak around my have vent pipe, gas logs will not light and home inspector identified a grade issue with my back yard- all have been submitted for warranty work