Overall Satisfaction
Community Profile
MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, on Apr 11, 2022
Reapir work has gone incomplete without call or contact to discuss next steps for work.
Colorado Springs, on Sep 08, 2021
Dislikes: Things lacking in planning and build that keep this from being a great home: • no window eaves – oh wait there is a thin one at very top of house and only on east/west sides...better close all windows each time it rains! • sub-par windows, on a brand-new build? that don't lock in place?...have called twice to have them inspected, finally (we hope) will get fixed (or replaced). • This is really silly, what is the point of demanding a "fenced yard"? – when houses are atop each other and neighbors can clearly (openly) see from one yard to the next – the "privacy" concept seems to hav been completely misguided, misunderstood or ignored.
Colorado Springs, on Apr 03, 2022
It has been fantastic. The team, vendors and service have all met my expectations.
Colorado Springs, CO, on Jun 09, 2022
Goes a little too fast at the beginning when trying to decide what you need in your home. I feel like all the options were not presented (which i realize there must be alot); however in this initial stage as the "ignorant new home builder" you don't always think about everything you might need in the house especially if it's not presented as an option. The inability to make very little changes if any after contract signed is a little unreasonable, especially when we can see that the home is still at a stage where something could have been changed or added without significantly affecting what had been done to date. Aside from this, I felt that the process went extremely smooth, there was a ton of communication. We really enjoyed the pictures of the home's progress. we were extremely fortunate in that we had no supply-chain issues, the weather cooperated and the house was finished earlier than expected. Very few / minimal issues have been found so far. Everyone in our local office at Hannah Ridge has been great, very professional and informative.
Colorado Springs, on Aug 23, 2021
All likes, good service, friendly staff, good times and clear prices.
Colorado Springs, on Dec 25, 2021
Malichai was awesome at getting everything done
Colorado Springs, CO, on Jun 08, 2022
I lived in California and it was just hard not being able to see my house go up although i got weekly pictures from the Hannah Team. They were AWESOME!
Colorado Springs, on Jul 07, 2021
Like. Quality of construction and staff updates and pictures throughout the construction phase. Dislike. House could be cleaner upon closing.
Colorado Springs, on Dec 15, 2021
How dirty are house was before we moved in. The water heater kept leaking and soaking up the walls and carpet. It finally got resolved after several attempts.
Colorado Springs, CO, on May 31, 2022
The entire process was a very enjoyable experience
Colorado Springs, on May 19, 2021
The Classic team always kept me completely informed of everything going on during construction. They were also super nice and helpful all the time. And most importantly, I ?? ?? ?? the house!!!
Colorado Springs, on Nov 05, 2021
They've taken care of all of our minor issues quickly.
Colorado Springs, CO, on May 07, 2022
One step that I believe is unnecessary is the multiple final walk throughs. In my frame of thinking, the final walk should be a Classic Rep and the new buyer walking through and admiring the marvelous craftsmanship, and educating on the home features with the possibility of locating a handful of minor defects. Not walking through with colored tape and marking dozens upon dozens of defects and then doing it again and again albeit locating less issues each time.
Colorado Springs, on May 09, 2021
We have quite a few cracks in the walls due to settling. No really Classic’s fault, but will be completely satisfied once they repair them all.
Colorado Springs, on Oct 09, 2021
Customer service for minor issues has been prompt and very helpful.
Colorado Springs, CO, on Apr 11, 2022
The whole experience was overall outstanding. The team at the Hannah Ridge office are always very friendly, professional, and helpful. Not once did I feel like a number. We are so very happy with the help of Ashley from the design team. My experience with at the design phase was very exciting and Ashley really catered to our design style. Bob and Woody, our builders communicated on a regular basis and I always felt informed. They were very responsive to any concerns we had with the build of the home and they were very thorough with their explanations and expectations.
Colorado Springs, on May 07, 2021
I like the neighborhood,and the community, I don't like the fact that we need to get the landscape ourselves
Colorado Springs, on Aug 31, 2021
We have had no problems with the warranty service, our issue is with the quality of the initial build. Stan has been great at fixing or getting someone to fix things that should have been noticed and fixed before our move in.
Colorado Springs, CO, on Mar 03, 2022
Working with everyone has been wonderful, all from the sales team to the building crew. They have been very helpful. Though some things (like ceiling plugs for a ceiling fan missing) should’ve been caught before closing, that was on both sides since I the buyer also didn’t notice the lack before closing. It’s a beautiful house but I’ve started noticing small things. Quite a few windows (I’ve noticed on the ones where I’ve hung curtains) are not level, typically a quarter inch higher or lower on one side than the other. When it was two windows next to each other, the one window was a quarter inch higher than the other. Also quite a few non-90 degree angle corners that are supposed to be…and I don’t think that is the intention of the design. So I’ve found quite a few things like that. But otherwise and overall, the quality and design and the work of the house are beautiful. I am glad that I chose Classic Homes and its Hannah Ridge team and I’m loving the house!
Colorado Springs, on Apr 24, 2021
I like that Classic Homes is willing to fix every issue that arises.
Colorado Springs, on Aug 09, 2021
There are things, like controlling the speeding and running stop signs that hasn't been addressed
Colorado Springs, CO, on Feb 15, 2022
Weekly updates on construction process.
Colorado Springs, on Feb 23, 2021
I loved the staff and their commitment to making sure I was happy with my new home!
Colorado Springs, on Jul 17, 2021
When we have a leak in our ceiling they were great about coming our right away to get it fixed and everyone was so nice!
Colorado Springs, CO, on Feb 08, 2022
Disliked how it wasn't 100% ready during move in day/closing day. Still had a burner not working and the doorlock was being installed as we were walking in. Liked how 99% of the touch ups and the taping around the house was completed. Just some delays, but that was expected with so many workers getting covid recently
Colorado Springs, on Nov 01, 2020
For us it was all great, office staff, our project manager were great. One issue; our kitchen countertop had an obvious defect, we found it odd that we had to point it out versus it being replaced or not installed at all. Also the fence issue could have been handled in a better more timely manner.
Colorado Springs, CO, on Jan 24, 2022
Great customer service throughout. The building Superintendant could have used more layman teams during follow ups. We would have appreciated a pricing list of options to study before picking our options in the design studio, and it seems like there is some disconnect between the design studio and building Superintendants as far as options like outdoor lighting, garage keypad, and the extended shower option. It would have been helpful to have seen a drawing or pictures of the extended shower in our model orior to choosing options. We are mostly happy with our new home, but just a little disappointed that we received a defective dishwasher. Working with the manufacturer has been a nightmare. And we were only able to used it about four times before we discovered that it leaks. :(
Colorado Springs, on Sep 20, 2020
Lots size. Too small. I wanted a house, not an apartment or a patio home. That is why I sold it. Has far as the house we loved it. Just didn't like looking out a bedroom window, into the dinning room next door. The space between the window wells and the fence, was too close to even push a lawn mower
Colorado Springs, on Jun 04, 2021
Have gotten anything we needed so far so good
Colorado Springs, CO, on Dec 16, 2021
they kept me updated on everything very consistently. An absolute pleasure to work with. I love my home!
Colorado Springs, on Aug 06, 2020
We loved the quality of the home, the building experience went smoothly, the time frame that was given to us was accurate and the follow-up successfully fixed minor issues.
Colorado Springs, CO, on Dec 08, 2021
Honestly, I really loved the whole process! Classic Homes really has the whole process down to a science. My husband and I went under contract while we were living in Alabama and even from a distance, we felt connected and very involved. I really cant say enough good things about our entire experience.
Colorado Springs, on Apr 14, 2020
The people have been great. When things are wrong, they have gotten them fixed.
Colorado Springs, on Apr 14, 2021
I like the process and prompt responses from warranty service and customer car. Everything submitted was promptly fixed.
Colorado Springs, CO, on Nov 16, 2021
The Classic home staff has been amazing. They are very responsive no matter what your question may be they always get you an answer. I really appreciated their professionalism and they genuine care for the customer.
Colorado Springs, on Jan 27, 2020
Professionalism and quality of the home is top rate. We looked at lots of other builders and Classic Homes were the best.
Colorado Springs, on Apr 06, 2021
have not had to use the warranty service however customer service has been great!
Colorado Springs, CO, on Oct 13, 2021
Sale Reps kept me informed as to progress being made in building my home! There really were no issues to address!
Colorado Springs, on Jan 10, 2020
Carol in the sales office is amazing and I appreciate the easy with which I can get service on the house.
Colorado Springs, on Apr 02, 2021
Responsive to urgent issues and gets things taken care of
Colorado Springs, CO, on Oct 07, 2021
The planned process to check repeatedly with us to ensure accurate choices built according to our choices, and the ability to walk the home during the building process. All of this extra care ensure everything was accurate and of high quality. Plus it helped alleviate worries and stresses in building a new home. I have felt fully taken care of!
Colorado Springs, CO, on Oct 07, 2021
I liked how easy the experience was. It was smooth and enjoyable. Nothing to comment on for dislikes
Colorado Springs, on Oct 03, 2019
The sales staff went above and beyond my expectations.
Colorado Springs, CO, on Sep 17, 2021
Liked the constant updates on the house and easy communication with sales office. Disliked some of the walkthrough processes with the super-intendant. Downplayed some things they did not fix like mess in the mech room and discolored back deck. Also pins were not placed after concrete was replaced so we did not know exactly where our property line was.
Colorado Springs, on Feb 05, 2021
I put in work repair request and as of today, no repair or any contact. Classic get a ZERO on my work request.
Colorado Springs, CO, on Aug 17, 2021
The Classic team was Great! They are professional and attentive to details was amazing from start to finish
Colorado Springs, on Jul 27, 2019
The regular updates during the construction progress. The quality of the house is good.
Colorado Springs, on Jan 28, 2021
Excuses are made for everything that was done wrong in our home, so much so that we have been told that it’s acceptable and won’t be fixed.
Colorado Springs, on Mar 29, 2019
Ability to work with my design choices that were different
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, CO, on Jun 09, 2022
Goes a little too fast at the beginning when trying to decide what you need in your home. I feel like all the options were not presented (which i realize there must be alot); however in this initial stage as the "ignorant new home builder" you don't always think about everything you might need in the house especially if it's not presented as an option. The inability to make very little changes if any after contract signed is a little unreasonable, especially when we can see that the home is still at a stage where something could have been changed or added without significantly affecting what had been done to date. Aside from this, I felt that the process went extremely smooth, there was a ton of communication. We really enjoyed the pictures of the home's progress. we were extremely fortunate in that we had no supply-chain issues, the weather cooperated and the house was finished earlier than expected. Very few / minimal issues have been found so far. Everyone in our local office at Hannah Ridge has been great, very professional and informative.
Colorado Springs, CO, on Jun 08, 2022
I lived in California and it was just hard not being able to see my house go up although i got weekly pictures from the Hannah Team. They were AWESOME!
Colorado Springs, CO, on May 31, 2022
The entire process was a very enjoyable experience
Colorado Springs, CO, on May 07, 2022
One step that I believe is unnecessary is the multiple final walk throughs. In my frame of thinking, the final walk should be a Classic Rep and the new buyer walking through and admiring the marvelous craftsmanship, and educating on the home features with the possibility of locating a handful of minor defects. Not walking through with colored tape and marking dozens upon dozens of defects and then doing it again and again albeit locating less issues each time.
Colorado Springs, CO, on Apr 11, 2022
The whole experience was overall outstanding. The team at the Hannah Ridge office are always very friendly, professional, and helpful. Not once did I feel like a number. We are so very happy with the help of Ashley from the design team. My experience with at the design phase was very exciting and Ashley really catered to our design style. Bob and Woody, our builders communicated on a regular basis and I always felt informed. They were very responsive to any concerns we had with the build of the home and they were very thorough with their explanations and expectations.
Colorado Springs, CO, on Mar 03, 2022
Working with everyone has been wonderful, all from the sales team to the building crew. They have been very helpful. Though some things (like ceiling plugs for a ceiling fan missing) should’ve been caught before closing, that was on both sides since I the buyer also didn’t notice the lack before closing. It’s a beautiful house but I’ve started noticing small things. Quite a few windows (I’ve noticed on the ones where I’ve hung curtains) are not level, typically a quarter inch higher or lower on one side than the other. When it was two windows next to each other, the one window was a quarter inch higher than the other. Also quite a few non-90 degree angle corners that are supposed to be…and I don’t think that is the intention of the design. So I’ve found quite a few things like that. But otherwise and overall, the quality and design and the work of the house are beautiful. I am glad that I chose Classic Homes and its Hannah Ridge team and I’m loving the house!
Colorado Springs, CO, on Feb 15, 2022
Weekly updates on construction process.
Colorado Springs, CO, on Feb 08, 2022
Disliked how it wasn't 100% ready during move in day/closing day. Still had a burner not working and the doorlock was being installed as we were walking in. Liked how 99% of the touch ups and the taping around the house was completed. Just some delays, but that was expected with so many workers getting covid recently
Colorado Springs, CO, on Jan 24, 2022
Great customer service throughout. The building Superintendant could have used more layman teams during follow ups. We would have appreciated a pricing list of options to study before picking our options in the design studio, and it seems like there is some disconnect between the design studio and building Superintendants as far as options like outdoor lighting, garage keypad, and the extended shower option. It would have been helpful to have seen a drawing or pictures of the extended shower in our model orior to choosing options. We are mostly happy with our new home, but just a little disappointed that we received a defective dishwasher. Working with the manufacturer has been a nightmare. And we were only able to used it about four times before we discovered that it leaks. :(
Colorado Springs, CO, on Dec 16, 2021
they kept me updated on everything very consistently. An absolute pleasure to work with. I love my home!
Colorado Springs, CO, on Dec 08, 2021
Honestly, I really loved the whole process! Classic Homes really has the whole process down to a science. My husband and I went under contract while we were living in Alabama and even from a distance, we felt connected and very involved. I really cant say enough good things about our entire experience.
Colorado Springs, CO, on Nov 16, 2021
The Classic home staff has been amazing. They are very responsive no matter what your question may be they always get you an answer. I really appreciated their professionalism and they genuine care for the customer.
Colorado Springs, CO, on Oct 13, 2021
Sale Reps kept me informed as to progress being made in building my home! There really were no issues to address!
Colorado Springs, CO, on Oct 07, 2021
The planned process to check repeatedly with us to ensure accurate choices built according to our choices, and the ability to walk the home during the building process. All of this extra care ensure everything was accurate and of high quality. Plus it helped alleviate worries and stresses in building a new home. I have felt fully taken care of!
Colorado Springs, CO, on Oct 07, 2021
I liked how easy the experience was. It was smooth and enjoyable. Nothing to comment on for dislikes
Colorado Springs, CO, on Sep 17, 2021
Liked the constant updates on the house and easy communication with sales office. Disliked some of the walkthrough processes with the super-intendant. Downplayed some things they did not fix like mess in the mech room and discolored back deck. Also pins were not placed after concrete was replaced so we did not know exactly where our property line was.
Colorado Springs, CO, on Aug 17, 2021
The Classic team was Great! They are professional and attentive to details was amazing from start to finish
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, on Apr 11, 2022
Reapir work has gone incomplete without call or contact to discuss next steps for work.
Colorado Springs, on Apr 03, 2022
It has been fantastic. The team, vendors and service have all met my expectations.
Colorado Springs, on Dec 25, 2021
Malichai was awesome at getting everything done
Colorado Springs, on Dec 15, 2021
How dirty are house was before we moved in. The water heater kept leaking and soaking up the walls and carpet. It finally got resolved after several attempts.
Colorado Springs, on Nov 05, 2021
They've taken care of all of our minor issues quickly.
Colorado Springs, on Oct 09, 2021
Customer service for minor issues has been prompt and very helpful.
Colorado Springs, on Aug 31, 2021
We have had no problems with the warranty service, our issue is with the quality of the initial build. Stan has been great at fixing or getting someone to fix things that should have been noticed and fixed before our move in.
Colorado Springs, on Aug 09, 2021
There are things, like controlling the speeding and running stop signs that hasn't been addressed
Colorado Springs, on Jul 17, 2021
When we have a leak in our ceiling they were great about coming our right away to get it fixed and everyone was so nice!
Colorado Springs, on Jun 04, 2021
Have gotten anything we needed so far so good
Colorado Springs, on Apr 14, 2021
I like the process and prompt responses from warranty service and customer car. Everything submitted was promptly fixed.
Colorado Springs, on Apr 06, 2021
have not had to use the warranty service however customer service has been great!
Colorado Springs, on Apr 02, 2021
Responsive to urgent issues and gets things taken care of
Colorado Springs, on Feb 05, 2021
I put in work repair request and as of today, no repair or any contact. Classic get a ZERO on my work request.
Colorado Springs, on Jan 28, 2021
Excuses are made for everything that was done wrong in our home, so much so that we have been told that it’s acceptable and won’t be fixed.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, on Sep 08, 2021
Dislikes: Things lacking in planning and build that keep this from being a great home: • no window eaves – oh wait there is a thin one at very top of house and only on east/west sides...better close all windows each time it rains! • sub-par windows, on a brand-new build? that don't lock in place?...have called twice to have them inspected, finally (we hope) will get fixed (or replaced). • This is really silly, what is the point of demanding a "fenced yard"? – when houses are atop each other and neighbors can clearly (openly) see from one yard to the next – the "privacy" concept seems to hav been completely misguided, misunderstood or ignored.
Colorado Springs, on Aug 23, 2021
All likes, good service, friendly staff, good times and clear prices.
Colorado Springs, on Jul 07, 2021
Like. Quality of construction and staff updates and pictures throughout the construction phase. Dislike. House could be cleaner upon closing.
Colorado Springs, on May 19, 2021
The Classic team always kept me completely informed of everything going on during construction. They were also super nice and helpful all the time. And most importantly, I ?? ?? ?? the house!!!
Colorado Springs, on May 09, 2021
We have quite a few cracks in the walls due to settling. No really Classic’s fault, but will be completely satisfied once they repair them all.
Colorado Springs, on May 07, 2021
I like the neighborhood,and the community, I don't like the fact that we need to get the landscape ourselves
Colorado Springs, on Apr 24, 2021
I like that Classic Homes is willing to fix every issue that arises.
Colorado Springs, on Feb 23, 2021
I loved the staff and their commitment to making sure I was happy with my new home!
Colorado Springs, on Nov 01, 2020
For us it was all great, office staff, our project manager were great. One issue; our kitchen countertop had an obvious defect, we found it odd that we had to point it out versus it being replaced or not installed at all. Also the fence issue could have been handled in a better more timely manner.
Colorado Springs, on Sep 20, 2020
Lots size. Too small. I wanted a house, not an apartment or a patio home. That is why I sold it. Has far as the house we loved it. Just didn't like looking out a bedroom window, into the dinning room next door. The space between the window wells and the fence, was too close to even push a lawn mower
Colorado Springs, on Aug 06, 2020
We loved the quality of the home, the building experience went smoothly, the time frame that was given to us was accurate and the follow-up successfully fixed minor issues.
Colorado Springs, on Apr 14, 2020
The people have been great. When things are wrong, they have gotten them fixed.
Colorado Springs, on Jan 27, 2020
Professionalism and quality of the home is top rate. We looked at lots of other builders and Classic Homes were the best.
Colorado Springs, on Jan 10, 2020
Carol in the sales office is amazing and I appreciate the easy with which I can get service on the house.
Colorado Springs, on Oct 03, 2019
The sales staff went above and beyond my expectations.
Colorado Springs, on Jul 27, 2019
The regular updates during the construction progress. The quality of the house is good.
Customer Care Team
Classic Homes
Aug 06, 2020
Thank you very much for taking time to share your experience. On behalf of our entire team, thank you for choosing Classic to build your new home!