Overall Satisfaction
Community Profile
MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, on May 09, 2021
We have quite a few cracks in the walls due to settling. No really Classic’s fault, but will be completely satisfied once they repair them all.
Colorado Springs, CO, on May 11, 2021
All of the Classic Homes staff was excellent. The sales team Carol, Theresa, and Paul were great with weekly photo updates and answering questions that I had. The senior builder Bob always promptly informed me of any know issues and was great at helping resolve my refrigerator issue on short notice before closing. Sterling and Woody both made weekly calls to update me on how the build was going. Sterling and Joe were very helpful and thorough during the pre-close walk-throughs. I would also like to thank those that were a part of my build that I did not personally get to meet.
Colorado Springs, on Apr 14, 2021
I like the process and prompt responses from warranty service and customer car. Everything submitted was promptly fixed.
Colorado Springs, on May 07, 2021
I like the neighborhood,and the community, I don't like the fact that we need to get the landscape ourselves
Colorado Springs, CO, on May 08, 2021
communication was great through the whole process. From the start of looking into homes, thru the end. I was very happy, you guys are great, and would recommend Classic Homes to anyone. Thank you for everything.
Colorado Springs, on Apr 06, 2021
have not had to use the warranty service however customer service has been great!
Colorado Springs, on Apr 24, 2021
I like that Classic Homes is willing to fix every issue that arises.
Colorado Springs, CO, on Apr 25, 2021
Weekly updates through the building experience
Colorado Springs, on Feb 23, 2021
I loved the staff and their commitment to making sure I was happy with my new home!
Colorado Springs, on Apr 02, 2021
Responsive to urgent issues and gets things taken care of
Colorado Springs, CO, on Apr 09, 2021
Very smooth process! We love the communication from everyone and they were always very attentive to our needs.
Colorado Springs, on Nov 01, 2020
For us it was all great, office staff, our project manager were great. One issue; our kitchen countertop had an obvious defect, we found it odd that we had to point it out versus it being replaced or not installed at all. Also the fence issue could have been handled in a better more timely manner.
Colorado Springs, CO, on Apr 08, 2021
We were always kept informed about everything that was happening with our new home.
Colorado Springs, on Sep 20, 2020
Lots size. Too small. I wanted a house, not an apartment or a patio home. That is why I sold it. Has far as the house we loved it. Just didn't like looking out a bedroom window, into the dinning room next door. The space between the window wells and the fence, was too close to even push a lawn mower
Colorado Springs, CO, on Mar 15, 2021
I loved that we were part of every step. The communication was amazing with everyone.
Colorado Springs, on Aug 06, 2020
We loved the quality of the home, the building experience went smoothly, the time frame that was given to us was accurate and the follow-up successfully fixed minor issues.
Colorado Springs, CO, on Feb 03, 2021
Loved the weekly updates I would get from the builder
Colorado Springs, on Feb 05, 2021
I put in work repair request and as of today, no repair or any contact. Classic get a ZERO on my work request.
Colorado Springs, on Apr 14, 2020
The people have been great. When things are wrong, they have gotten them fixed.
Colorado Springs, CO, on Jan 22, 2021
We like getting a spec that was designed beautifully which required less work for us in the design phase.
Colorado Springs, on Jan 28, 2021
Excuses are made for everything that was done wrong in our home, so much so that we have been told that it’s acceptable and won’t be fixed.
Colorado Springs, on Jan 27, 2020
Professionalism and quality of the home is top rate. We looked at lots of other builders and Classic Homes were the best.
Colorado Springs, CO, on Jan 09, 2021
My builder, Sterling, was unprofessional at times.
Colorado Springs, on Jan 10, 2020
Carol in the sales office is amazing and I appreciate the easy with which I can get service on the house.
Colorado Springs, on Jan 18, 2021
We had a really good Experience with Kyle he is always responding in time to our Concerns. Philip and him are always eager to solve our Problems and so far they both did. The Company AD3 for my Range is the best company I had in quite some time Jeremiah is always very polite and knowledgeable about the Range. After the Burner was replaced it's working like a charm. JD 2 is very good as well when we ran into an Electrical Issue with our Outlets above the Kitchen Isle, there Electrician is a happy go lucky guy know his Job and was pleasure to have him in our Home twice for Issues we accounted.
Colorado Springs, CO, on Dec 06, 2020
No complaints. The Classic Team was very experienced and professional during our build. Being my wife and I first new build, we had a lot of questions; all questions were answered. We are very satisfied with our home.
Colorado Springs, on Dec 17, 2020
My only experience since closing so far was at the 60 days walkthrough. We had a few minor issues which were quickly resolved by Malachi. It was an easy and pleasant experience. Otherwise our new home has been wonderful.
Colorado Springs, on Oct 03, 2019
The sales staff went above and beyond my expectations.
Colorado Springs, CO, on Nov 24, 2020
absolutely loved working with Classic Homes team: Teresa Pacheco, Carol Holdren and "Doug". we bought a spec home "Monarch" and while it's a nice home, feels like for the price there are a few design/architectural overlooked items that it would've made this an amazing vs nice home. not major, tho certainly missed opportunities.
Colorado Springs, on Dec 10, 2020
We have a long crack/gap in the grout (5-6 feet long) between the countertop and backsplash in the master bathroom. This is something you would expect in a home that is 15-20 years old, not 4 months. Customer Care did come by and look at it and told us it is not covered. I cannot imagine that a substandard grout job would not be covered under warranty. We are extremely disappointed in Customer Care's response to this.
Colorado Springs, on Jul 27, 2019
The regular updates during the construction progress. The quality of the house is good.
Colorado Springs, on Sep 26, 2020
Kyle made sure everything was taken care of quickly.
Colorado Springs, CO, on Oct 23, 2020
The communication was excellent. We were kept up to date weekly. The pictures Teresa and Carol took each week for us was fantastic as well.
Colorado Springs, on Mar 29, 2019
Ability to work with my design choices that were different
Colorado Springs, on Aug 30, 2020
After we closed we were suppose to have a a meeting with a warranty representative but they never showed also when the house next to us was being built the workers messed up our fence and it took classic about a month and a half to fix.
Colorado Springs, CO, on Oct 07, 2020
No dislikes, it was organized, straightforward, and very clear.
Colorado Springs, on Mar 14, 2019
fast response to complaints or problems. Quality of the construction.
Colorado Springs, on Jun 22, 2020
James has been very patient, understanding and has great customer service.
Colorado Springs, CO, on Sep 30, 2020
The sales reps, and project supervisor were great. They both were very responsive and helpful.
Colorado Springs, on Jun 01, 2020
All pretty easy. This is our 2nd home so unfortunately we have spent very little time in our new home due to COVID-19. We hope to be there in a month or so.
Colorado Springs, CO, on Sep 21, 2020
We were frustrated by not being able to know where electrical outlets would be placed. Ultimately we were allowed to do a walk through with the electrician so we’d know where outlets would be and could add as desired.
Colorado Springs, on Dec 18, 2018
Communication throughout was excellent. Everyone we had contact with from Classic was knowledgeable and professional.
Colorado Springs, on May 28, 2020
They are very timely and thorough. Took care of corrections and laid out all the steps
Colorado Springs, CO, on Aug 11, 2020
I loved the fact that the construction supervisors contacted me every week to let me know how the process was going. In addition, I’d love that the sales team also sent me photos of the progress each week! In addition, during closing, I believe the classic officials did everything in their power to assist when I had a problem. Thank you so very very much!!!!
Colorado Springs, on Dec 08, 2018
Looking back there isn't anything that stood out as being above average in the experience.
Colorado Springs, on Mar 18, 2020
My wife and I greatly appreciated the responsiveness of the customer care representative and his commitment to examining and correcting every issue we informed him of.
Colorado Springs, CO, on Aug 07, 2020
The open communication that ALL Classic employees displayed throughout the entire process was amazing!!! Whether it was good news or bad, Classic made sure we were stayed in the know so that we were able to make informed decisions along he way!!!
Colorado Springs, on Dec 06, 2018
Good about coming out a fixing problems after the house was purchased
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, CO, on May 11, 2021
All of the Classic Homes staff was excellent. The sales team Carol, Theresa, and Paul were great with weekly photo updates and answering questions that I had. The senior builder Bob always promptly informed me of any know issues and was great at helping resolve my refrigerator issue on short notice before closing. Sterling and Woody both made weekly calls to update me on how the build was going. Sterling and Joe were very helpful and thorough during the pre-close walk-throughs. I would also like to thank those that were a part of my build that I did not personally get to meet.
Colorado Springs, CO, on May 08, 2021
communication was great through the whole process. From the start of looking into homes, thru the end. I was very happy, you guys are great, and would recommend Classic Homes to anyone. Thank you for everything.
Colorado Springs, CO, on Apr 25, 2021
Weekly updates through the building experience
Colorado Springs, CO, on Apr 09, 2021
Very smooth process! We love the communication from everyone and they were always very attentive to our needs.
Colorado Springs, CO, on Apr 08, 2021
We were always kept informed about everything that was happening with our new home.
Colorado Springs, CO, on Mar 15, 2021
I loved that we were part of every step. The communication was amazing with everyone.
Colorado Springs, CO, on Feb 03, 2021
Loved the weekly updates I would get from the builder
Colorado Springs, CO, on Jan 22, 2021
We like getting a spec that was designed beautifully which required less work for us in the design phase.
Colorado Springs, CO, on Jan 09, 2021
My builder, Sterling, was unprofessional at times.
Colorado Springs, CO, on Dec 06, 2020
No complaints. The Classic Team was very experienced and professional during our build. Being my wife and I first new build, we had a lot of questions; all questions were answered. We are very satisfied with our home.
Colorado Springs, CO, on Nov 24, 2020
absolutely loved working with Classic Homes team: Teresa Pacheco, Carol Holdren and "Doug". we bought a spec home "Monarch" and while it's a nice home, feels like for the price there are a few design/architectural overlooked items that it would've made this an amazing vs nice home. not major, tho certainly missed opportunities.
Colorado Springs, CO, on Oct 23, 2020
The communication was excellent. We were kept up to date weekly. The pictures Teresa and Carol took each week for us was fantastic as well.
Colorado Springs, CO, on Oct 07, 2020
No dislikes, it was organized, straightforward, and very clear.
Colorado Springs, CO, on Sep 30, 2020
The sales reps, and project supervisor were great. They both were very responsive and helpful.
Colorado Springs, CO, on Sep 21, 2020
We were frustrated by not being able to know where electrical outlets would be placed. Ultimately we were allowed to do a walk through with the electrician so we’d know where outlets would be and could add as desired.
Colorado Springs, CO, on Aug 11, 2020
I loved the fact that the construction supervisors contacted me every week to let me know how the process was going. In addition, I’d love that the sales team also sent me photos of the progress each week! In addition, during closing, I believe the classic officials did everything in their power to assist when I had a problem. Thank you so very very much!!!!
Colorado Springs, CO, on Aug 07, 2020
The open communication that ALL Classic employees displayed throughout the entire process was amazing!!! Whether it was good news or bad, Classic made sure we were stayed in the know so that we were able to make informed decisions along he way!!!
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, on Apr 14, 2021
I like the process and prompt responses from warranty service and customer car. Everything submitted was promptly fixed.
Colorado Springs, on Apr 06, 2021
have not had to use the warranty service however customer service has been great!
Colorado Springs, on Apr 02, 2021
Responsive to urgent issues and gets things taken care of
Colorado Springs, on Feb 05, 2021
I put in work repair request and as of today, no repair or any contact. Classic get a ZERO on my work request.
Colorado Springs, on Jan 28, 2021
Excuses are made for everything that was done wrong in our home, so much so that we have been told that it’s acceptable and won’t be fixed.
Colorado Springs, on Jan 18, 2021
We had a really good Experience with Kyle he is always responding in time to our Concerns. Philip and him are always eager to solve our Problems and so far they both did. The Company AD3 for my Range is the best company I had in quite some time Jeremiah is always very polite and knowledgeable about the Range. After the Burner was replaced it's working like a charm. JD 2 is very good as well when we ran into an Electrical Issue with our Outlets above the Kitchen Isle, there Electrician is a happy go lucky guy know his Job and was pleasure to have him in our Home twice for Issues we accounted.
Colorado Springs, on Dec 17, 2020
My only experience since closing so far was at the 60 days walkthrough. We had a few minor issues which were quickly resolved by Malachi. It was an easy and pleasant experience. Otherwise our new home has been wonderful.
Colorado Springs, on Dec 10, 2020
We have a long crack/gap in the grout (5-6 feet long) between the countertop and backsplash in the master bathroom. This is something you would expect in a home that is 15-20 years old, not 4 months. Customer Care did come by and look at it and told us it is not covered. I cannot imagine that a substandard grout job would not be covered under warranty. We are extremely disappointed in Customer Care's response to this.
Colorado Springs, on Sep 26, 2020
Kyle made sure everything was taken care of quickly.
Colorado Springs, on Aug 30, 2020
After we closed we were suppose to have a a meeting with a warranty representative but they never showed also when the house next to us was being built the workers messed up our fence and it took classic about a month and a half to fix.
Colorado Springs, on Jun 22, 2020
James has been very patient, understanding and has great customer service.
Colorado Springs, on Jun 01, 2020
All pretty easy. This is our 2nd home so unfortunately we have spent very little time in our new home due to COVID-19. We hope to be there in a month or so.
Colorado Springs, on May 28, 2020
They are very timely and thorough. Took care of corrections and laid out all the steps
Colorado Springs, on Mar 18, 2020
My wife and I greatly appreciated the responsiveness of the customer care representative and his commitment to examining and correcting every issue we informed him of.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, on May 09, 2021
We have quite a few cracks in the walls due to settling. No really Classic’s fault, but will be completely satisfied once they repair them all.
Colorado Springs, on May 07, 2021
I like the neighborhood,and the community, I don't like the fact that we need to get the landscape ourselves
Colorado Springs, on Apr 24, 2021
I like that Classic Homes is willing to fix every issue that arises.
Colorado Springs, on Feb 23, 2021
I loved the staff and their commitment to making sure I was happy with my new home!
Colorado Springs, on Nov 01, 2020
For us it was all great, office staff, our project manager were great. One issue; our kitchen countertop had an obvious defect, we found it odd that we had to point it out versus it being replaced or not installed at all. Also the fence issue could have been handled in a better more timely manner.
Colorado Springs, on Sep 20, 2020
Lots size. Too small. I wanted a house, not an apartment or a patio home. That is why I sold it. Has far as the house we loved it. Just didn't like looking out a bedroom window, into the dinning room next door. The space between the window wells and the fence, was too close to even push a lawn mower
Colorado Springs, on Aug 06, 2020
We loved the quality of the home, the building experience went smoothly, the time frame that was given to us was accurate and the follow-up successfully fixed minor issues.
Colorado Springs, on Apr 14, 2020
The people have been great. When things are wrong, they have gotten them fixed.
Colorado Springs, on Jan 27, 2020
Professionalism and quality of the home is top rate. We looked at lots of other builders and Classic Homes were the best.
Colorado Springs, on Jan 10, 2020
Carol in the sales office is amazing and I appreciate the easy with which I can get service on the house.
Colorado Springs, on Oct 03, 2019
The sales staff went above and beyond my expectations.
Colorado Springs, on Jul 27, 2019
The regular updates during the construction progress. The quality of the house is good.
Colorado Springs, on Mar 29, 2019
Ability to work with my design choices that were different
Colorado Springs, on Mar 14, 2019
fast response to complaints or problems. Quality of the construction.
Colorado Springs, on Dec 18, 2018
Communication throughout was excellent. Everyone we had contact with from Classic was knowledgeable and professional.
Colorado Springs, on Dec 08, 2018
Looking back there isn't anything that stood out as being above average in the experience.
Customer Care Team
Classic Homes
Aug 06, 2020
Thank you very much for taking time to share your experience. On behalf of our entire team, thank you for choosing Classic to build your new home!