Top Homebuilder Ratings & Reviews

Classic Homes

Flying Horse-Cortona

28 Homeowner Reviews Completed Apr 2019 - Oct 2020

Overall Satisfaction

4.6
Customers' overall satisfaction
5.0
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.9

Home Personalization Experience

5.0

Lender Experience

5.0

Construction Experience

4.9

Customer Care Experience

4.9

Home Readiness

5.0

Installation & Workmanship

4.9

Community Profile

Classic Homes logo
Classic Homes is a locally owned Colorado Springs builder and the only builder to have received the Better Business Bureau’s “Excellence in Customer Service” award on three separate occasions and is also the only builder to be designated as Colorado Springs Best Homebuilder by The Gazette for twelve years running, and the Colorado Springs Business Journal for eleven years running — a true testament to the care and commitment Classic Homes shows our home buyers before, during, and after they’ve become members of our communities.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, CO, on Jul 29, 2020

The sales team at Flying Horse ( Diane Sullivan, Tina Loncar and Christian Peacore) were excellent at overseeing every detail and keeping us fully informed throughout the entire building process. Our designer Cheryl Windom, took our vision and turned it into reality. She was patient, understanding and provided valuable input to help us make decisions. As we were out of state during the construction process, we could not have asked for more cooperation from the team. In addition, the support we received from Justin Roethler our building supervisor and his team including Marcus ( we don't have his last name) no matter what issue we had, he patiently listened and fixed quickly. We were extremely impressed that during both the pre drywall walkthrough and preclosing walkthrough, they proactively identified items that needed attention that we did not notice and completed them in a timely manner. All of this during COVID.

5.0
Verified Homeowner
Colorado Springs, CO, on Jul 13, 2020

I liked the staff and the building supervisor, Justin. He was patient, thorough, and detail-oriented.

5.0
Verified Homeowner
Colorado Springs, on Jul 13, 2020

Prompt, professional and only a couple of minor issues which were corrected quickly.

5.0
Verified Homeowner
Colorado Springs, on Apr 13, 2020

the value for the cost and nice design.

4.5
Verified Homeowner
Colorado Springs, on Mar 29, 2020

Quality craftsmanship Easy to access staff for warranty claims

5.0
Verified Homeowner
Colorado Springs, CO, on Mar 27, 2020

The floor plan fits our lifestyle perfectly. There is nothing at all similar being built by any other builder in town. I really liked the constant communication between the sales staff and the builder and my husband and I. There were no surprises.

5.0
Verified Homeowner
Colorado Springs, on Mar 10, 2020

Friendly and responsive.

4.7
Verified Homeowner
Colorado Springs, on Oct 20, 2019

Actually, our son took care of everything - Gary Seltzer - so moving here, aside of him, was a pleasure.

4.9
Verified Homeowner
Colorado Springs, on Oct 20, 2019

Quick response time to fix issues

5.0
Verified Homeowner
Colorado Springs, on Oct 01, 2019

So far they are responsive and courteous.

4.5
Verified Homeowner
Colorado Springs, on Sep 26, 2019

Overall response is quick and there was very little if any quibbling over fix/adjust/repair of items. We have purchased eight homes over the years, 7 of them new builds. Classic has been the easiest to deal with for warranty issues.

5.0
Verified Homeowner
Colorado Springs, on Jul 29, 2019

I put a repair request in on line for a flickering light in garage and have not heard back. This light was looked at once before when it was not working at all. There are still connectivity issues. Light goes off and on.

3.6
Verified Homeowner
Colorado Springs, on Jun 20, 2019

So far response has been good.

4.1
Verified Homeowner
Colorado Springs, CO, on May 08, 2019

Great experience and everyone was very attentive.

5.0
Verified Homeowner
Colorado Springs, CO, on May 08, 2019

good price for value of home, no pressure sales people.

5.0
Verified Homeowner
Colorado Springs, CO, on Apr 19, 2019

Follow up and responsiveness of Classic.

4.5
Verified Homeowner
Colorado Springs, on Apr 17, 2019

Very efficient and timely service.

5.0
Verified Homeowner
Colorado Springs, CO, on Mar 10, 2019

Friendliness of staff, prompt attention to items needing correction.

5.0
Verified Homeowner
Colorado Springs, on Feb 18, 2019

The salesperson was helpful with whatever I needed.

4.0
Verified Homeowner
Colorado Springs, CO, on Feb 07, 2019

The help in the sales office.

4.1
Verified Homeowner
Colorado Springs, CO, on Feb 02, 2019

Our son, Gary Seltzer, took care of most of this process as we live in California. We are putting our house on the market next week here & move to Flying Horse in the spring. We just spent a week in Colorado Springs to see our finished home.

4.7
Verified Homeowner
Colorado Springs, on Jan 29, 2019

Excellent communication, I.e weekly calls, and excellent follow-up. If they caught problems they fixed them without a big to do - the center island was framed out in the wrong place and nobody caught it - once caught they corrected the problem quickly and it was done the right way.

3.9
Verified Homeowner
Colorado Springs, on Jan 25, 2019

Excellent service and builder supplied all paperwork on all items for warranty

5.0
Verified Homeowner
Colorado Springs, on Jan 22, 2019

I appreciate the customer service rep James Leyba following through on the several items that have needed attention. He has held the sub-contractors accountable when necessary.

4.7
Verified Homeowner
Colorado Springs, on Jan 13, 2019

All Classic personnel that we have interacted with (sales, construction, and warranty), as well as subcontractors have been excellent.

4.2
Verified Homeowner
Colorado Springs, CO, on Jan 09, 2019

Support from our rep Hayden.

5.0
Verified Homeowner
Colorado Springs, on Jan 06, 2019

Quality of the work is excellent.

4.8
Verified Homeowner
Colorado Springs, CO, on Dec 14, 2018

Everyone was very professional and helpful thru the entire process.

5.0
Verified Homeowner
Colorado Springs, on Dec 06, 2018

Dianne Sullivan was timely with responses to questions. Authentic with information and details.

4.5
Verified Homeowner
Colorado Springs, CO, on Sep 12, 2018

The friendliness, professionalism, and personal attention of the sales staff, design center, and the project manager. Everyone went above an beyond to make the buying experience as pleasant as possible. This is just an excellent team that does everything possible to help us.

4.7
Verified Homeowner
Colorado Springs, CO, on Sep 09, 2018

The staff at the classic office in flying horse were wonderful. They all were very courteous,helpful and very informed throughout the purchase process. Justin has been awesome in getting items of concern corrected. I am very impressed with all your staff and your process of purchasing a Classic home. The workmanship in the construction and finishes are impressive. I love my new home. Thanks to all your staff. They deserve a raise!

5.0
Verified Homeowner
Colorado Springs, CO, on Aug 24, 2018

follow up after purchase

4.8
Verified Homeowner
Colorado Springs, CO, on Apr 11, 2018

Excellent communication including sales person (Diane Sullivan) and foreman calling each week with update and sending photos! Very "Consumer centric"

4.9
Verified Homeowner
Colorado Springs, CO, on Mar 13, 2018

Quality and Workmanship are excellent

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, CO, on Jul 29, 2020

The sales team at Flying Horse ( Diane Sullivan, Tina Loncar and Christian Peacore) were excellent at overseeing every detail and keeping us fully informed throughout the entire building process. Our designer Cheryl Windom, took our vision and turned it into reality. She was patient, understanding and provided valuable input to help us make decisions. As we were out of state during the construction process, we could not have asked for more cooperation from the team. In addition, the support we received from Justin Roethler our building supervisor and his team including Marcus ( we don't have his last name) no matter what issue we had, he patiently listened and fixed quickly. We were extremely impressed that during both the pre drywall walkthrough and preclosing walkthrough, they proactively identified items that needed attention that we did not notice and completed them in a timely manner. All of this during COVID.

5.0
Verified Homeowner
Colorado Springs, CO, on Jul 13, 2020

I liked the staff and the building supervisor, Justin. He was patient, thorough, and detail-oriented.

5.0
Verified Homeowner
Colorado Springs, CO, on Mar 27, 2020

The floor plan fits our lifestyle perfectly. There is nothing at all similar being built by any other builder in town. I really liked the constant communication between the sales staff and the builder and my husband and I. There were no surprises.

5.0
Verified Homeowner
Colorado Springs, CO, on May 08, 2019

Great experience and everyone was very attentive.

5.0
Verified Homeowner
Colorado Springs, CO, on May 08, 2019

good price for value of home, no pressure sales people.

5.0
Verified Homeowner
Colorado Springs, CO, on Apr 19, 2019

Follow up and responsiveness of Classic.

4.5
Verified Homeowner
Colorado Springs, CO, on Mar 10, 2019

Friendliness of staff, prompt attention to items needing correction.

5.0
Verified Homeowner
Colorado Springs, CO, on Feb 07, 2019

The help in the sales office.

4.1
Verified Homeowner
Colorado Springs, CO, on Feb 02, 2019

Our son, Gary Seltzer, took care of most of this process as we live in California. We are putting our house on the market next week here & move to Flying Horse in the spring. We just spent a week in Colorado Springs to see our finished home.

4.7
Verified Homeowner
Colorado Springs, CO, on Jan 09, 2019

Support from our rep Hayden.

5.0
Verified Homeowner
Colorado Springs, CO, on Dec 14, 2018

Everyone was very professional and helpful thru the entire process.

5.0
Verified Homeowner
Colorado Springs, CO, on Sep 12, 2018

The friendliness, professionalism, and personal attention of the sales staff, design center, and the project manager. Everyone went above an beyond to make the buying experience as pleasant as possible. This is just an excellent team that does everything possible to help us.

4.7
Verified Homeowner
Colorado Springs, CO, on Sep 09, 2018

The staff at the classic office in flying horse were wonderful. They all were very courteous,helpful and very informed throughout the purchase process. Justin has been awesome in getting items of concern corrected. I am very impressed with all your staff and your process of purchasing a Classic home. The workmanship in the construction and finishes are impressive. I love my new home. Thanks to all your staff. They deserve a raise!

5.0
Verified Homeowner
Colorado Springs, CO, on Aug 24, 2018

follow up after purchase

4.8
Verified Homeowner
Colorado Springs, CO, on Apr 11, 2018

Excellent communication including sales person (Diane Sullivan) and foreman calling each week with update and sending photos! Very "Consumer centric"

4.9
Verified Homeowner
Colorado Springs, CO, on Mar 13, 2018

Quality and Workmanship are excellent

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, on Jul 13, 2020

Prompt, professional and only a couple of minor issues which were corrected quickly.

5.0
Verified Homeowner
Colorado Springs, on Oct 20, 2019

Quick response time to fix issues

5.0
Verified Homeowner
Colorado Springs, on Oct 01, 2019

So far they are responsive and courteous.

4.5
Verified Homeowner
Colorado Springs, on Sep 26, 2019

Overall response is quick and there was very little if any quibbling over fix/adjust/repair of items. We have purchased eight homes over the years, 7 of them new builds. Classic has been the easiest to deal with for warranty issues.

5.0
Verified Homeowner
Colorado Springs, on Jul 29, 2019

I put a repair request in on line for a flickering light in garage and have not heard back. This light was looked at once before when it was not working at all. There are still connectivity issues. Light goes off and on.

3.6
Verified Homeowner
Colorado Springs, on Jun 20, 2019

So far response has been good.

4.1
Verified Homeowner
Colorado Springs, on Apr 17, 2019

Very efficient and timely service.

5.0
Verified Homeowner
Colorado Springs, on Jan 25, 2019

Excellent service and builder supplied all paperwork on all items for warranty

5.0
Verified Homeowner
Colorado Springs, on Jan 22, 2019

I appreciate the customer service rep James Leyba following through on the several items that have needed attention. He has held the sub-contractors accountable when necessary.

4.7
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, on Apr 13, 2020

the value for the cost and nice design.

4.5
Verified Homeowner
Colorado Springs, on Mar 29, 2020

Quality craftsmanship Easy to access staff for warranty claims

5.0
Verified Homeowner
Colorado Springs, on Mar 10, 2020

Friendly and responsive.

4.7
Verified Homeowner
Colorado Springs, on Oct 20, 2019

Actually, our son took care of everything - Gary Seltzer - so moving here, aside of him, was a pleasure.

4.9
Verified Homeowner
Colorado Springs, on Feb 18, 2019

The salesperson was helpful with whatever I needed.

4.0
Verified Homeowner
Colorado Springs, on Jan 29, 2019

Excellent communication, I.e weekly calls, and excellent follow-up. If they caught problems they fixed them without a big to do - the center island was framed out in the wrong place and nobody caught it - once caught they corrected the problem quickly and it was done the right way.

3.9
Verified Homeowner
Colorado Springs, on Jan 13, 2019

All Classic personnel that we have interacted with (sales, construction, and warranty), as well as subcontractors have been excellent.

4.2
Verified Homeowner
Colorado Springs, on Jan 06, 2019

Quality of the work is excellent.

4.8
Verified Homeowner
Colorado Springs, on Dec 06, 2018

Dianne Sullivan was timely with responses to questions. Authentic with information and details.

4.5
Verified Homeowner