Top Homebuilder Ratings & Reviews

Classic Homes

Midtown @ Pathways

20 Homeowner Reviews Completed Jan 2023 - Jul 2024

Overall Satisfaction

4.3
Customers' overall satisfaction
5.0
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.9

Home Personalization Experience

4.8

Construction Experience

4.9

Customer Care Experience

5.0

Home Readiness

4.9

Installation & Workmanship

4.8

Community Profile

Classic Homes logo
Classic Homes is a locally owned Colorado Springs builder and the only builder to have received the Better Business Bureau’s “Excellence in Customer Service” award on three separate occasions and is also the only builder to be designated as Colorado Springs Best Homebuilder by The Gazette for twelve years running, and the Colorado Springs Business Journal for eleven years running — a true testament to the care and commitment Classic Homes shows our home buyers before, during, and after they’ve become members of our communities.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, CO, on Jun 30, 2023

Liked the attention given to the many difficulties of an oversears/ sight unseen purchase. The entire team was fantastic

5.0
Verified Homeowner
Colorado Springs, on Oct 07, 2023

liked, the responsiveness of the service and customer care

4.5
Verified Homeowner
Colorado Springs, on Apr 09, 2024

Garage door failures, came out to evaluate and did not agree with my concerns. Broken garage door window that I am being made to pay for. Terrible floor finishing and many corners off square. Unstable floor in kitchen. Insufficient ac in lower room

4.0
Verified Homeowner
Colorado Springs, CO, on May 09, 2023

Ease of the buying process

5.0
Verified Homeowner
Colorado Springs , on Aug 03, 2023

I have liked the whole purchase process with Classic Homes. I would like a 3 or 6 month check in.

4.9
Verified Homeowner
Colorado Springs , on Jan 12, 2024

I appreciate the overall quality of the home, the sales team relationships, follow up for possible needs/repairs, special touches to make one feel special when purchasing a Classic Home.

5.0
Verified Homeowner
Colorado Springs , CO, on Apr 11, 2023

The Classic team was very involved in making sure I knew all about the home, walking through it with me to make sure it was up to par, and making me feel cared for and welcome in my new home by celebrating the purchase.

5.0
Verified Homeowner
Colorado Springs, on May 01, 2023

I moved into my house from a deployment and there was a mixup with the utilities causing my house to be without heat in the Winter and making my refrigerator’s water supply burst. I was left with fixing it on my own.

5.0
Verified Homeowner
Colorado Springs, on Oct 01, 2023

When I moved in I was moving from Overseas to the US and had to put some extra trust in the closing process. I showed up 1 month after closing to find my house extremely cold, with the brand new fridge broken due to a frozen water line and no utilities functioning.

4.2
Verified Homeowner
Colorado Springs, on Sep 01, 2022

Excellent service by the warranty dept and the sales office.

5.0
Verified Homeowner
Colorado Springs , CO, on Apr 07, 2023

The purchase experience was great with Julie and Cara, they were very friendly and accommodating throughout the process. I had spent a day with Sean and did not enjoy working with him. He is not longer with the team.

4.8
Verified Homeowner
Colorado Springs, on Aug 26, 2023

The climate control has a hard time reaching the 3rd floor and doesn't seem to evenly distribute throughout the house with the top floor having the hardest time to cool off during the summer months. The deck is nice but there is zero over hang to provide shade. The HOA company is absolutely horrible and does not care about the community.

3.0
Verified Homeowner
Colorado Springs, on Aug 21, 2022

Floors are starting to come up. The carpet has lines starting.

5.0
Verified Homeowner
Colorado Springs, CO, on Jan 16, 2023

I bought my home while deployed, and followed instructions to turn sign over utilities. Since I was deployed, the power was shut off and has been shut off for 45 days before I can be there in person.

4.5
Verified Homeowner
Colorado Springs, on Feb 11, 2023

Liked our sales person and the warranty dept. has been good. The main level of the home is very cold at all times. We have had the front door adjusted and had the furnace checked but the design of this home for some reason does not allow for proper circulation if heat.

4.1
Verified Homeowner
Colorado Springs, on Aug 11, 2022

I am 5 months into the home and unfortunately I am still trying to get things finished. I can give you details but I have had a tough time getting things finished. That said, everyone I have spoken with has been polite and considerate. All said, if I had a choice to rewind the tape, I probably would not have bought it.

2.8
Verified Homeowner
Colorado Springs, CO, on Nov 05, 2022

I appreciated the ease of communication and the staff's professionalism. All email communications were answered promptly which is critical when purchasing a home.

4.9
Verified Homeowner
Colorado Springs, on Jan 03, 2023

I am just now signing off on the initial build which is almost one year out. We still, unfortunately have tile issues in the shower. There have been many positives, including polite interactions and quick response times regarding communication. The work was just rushed in a few areas that continued to be poorly done. There have been many instances that I was told the work was done, but it simply was not. The sub was blamed.

4.2
Verified Homeowner
Colorado Springs, CO, on Nov 01, 2022

Overall very good experience

4.7
Verified Homeowner
Colorado Springs, CO, on Nov 01, 2022

Overall a fantastic purchase- Some of the punch list items were not completed prior to closing so that created a small frustration- Also the lock to our door was not installed following closing. Your team onsite did a fantastic job of rectifying the issues though so still a great experience.

4.7
Verified Homeowner
Colorado Springs, CO, on Jul 16, 2022

The people from the office all the way to the builders have been pleasant and very helpful. Customer service is great, there are a couple of things that still need to be fix and they have said they will make it right, so that makes me feel comfortable. The one thing that was a bit disappointing was the carpet it had several stains they attempted to clean it which I appreciate but it still had stains. My contact with classic said he will make it right so I trust his word and look foward to it being handled.

4.7
Verified Homeowner
Colorado Springs, CO, on Jun 25, 2022

Everyone was very helpful and responsive to questions or issues

4.5
Verified Homeowner
Colorado Springs, CO, on Jun 13, 2022

We appreciated the diligence and thoroughness of the entire Classic Homes team. Each step was explained to us along the way and we always knew what to expect. Thank you for delivering us a beautiful home.

5.0
Verified Homeowner
Colorado Springs, CO, on Apr 30, 2022

Sean Reily was so helpful from start to finish with our new home. He always got back to me with any questions I had and was very knowledgeable and helpful.

4.9
Verified Homeowner
Colorado Springs, CO, on Apr 17, 2022

Our walk through before buying, items were not fixed. Our 30 day evaluation just happened. We will see if they fix what we had concerns about. Very nice people working for classic so far.

4.8
Verified Homeowner
Colorado Springs, CO, on Mar 16, 2022

Some of the work was less than the expected quality of work I expected and we had to have the team come back several times to address things that were visible in nature.

4.1
Verified Homeowner
Colorado Springs, CO, on Mar 11, 2022

Everything in the process was so easy and the staff communicated well!

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, CO, on Jun 30, 2023

Liked the attention given to the many difficulties of an oversears/ sight unseen purchase. The entire team was fantastic

5.0
Verified Homeowner
Colorado Springs, CO, on May 09, 2023

Ease of the buying process

5.0
Verified Homeowner
Colorado Springs , CO, on Apr 11, 2023

The Classic team was very involved in making sure I knew all about the home, walking through it with me to make sure it was up to par, and making me feel cared for and welcome in my new home by celebrating the purchase.

5.0
Verified Homeowner
Colorado Springs , CO, on Apr 07, 2023

The purchase experience was great with Julie and Cara, they were very friendly and accommodating throughout the process. I had spent a day with Sean and did not enjoy working with him. He is not longer with the team.

4.8
Verified Homeowner
Colorado Springs, CO, on Jan 16, 2023

I bought my home while deployed, and followed instructions to turn sign over utilities. Since I was deployed, the power was shut off and has been shut off for 45 days before I can be there in person.

4.5
Verified Homeowner
Colorado Springs, CO, on Nov 05, 2022

I appreciated the ease of communication and the staff's professionalism. All email communications were answered promptly which is critical when purchasing a home.

4.9
Verified Homeowner
Colorado Springs, CO, on Nov 01, 2022

Overall very good experience

4.7
Verified Homeowner
Colorado Springs, CO, on Nov 01, 2022

Overall a fantastic purchase- Some of the punch list items were not completed prior to closing so that created a small frustration- Also the lock to our door was not installed following closing. Your team onsite did a fantastic job of rectifying the issues though so still a great experience.

4.7
Verified Homeowner
Colorado Springs, CO, on Jul 16, 2022

The people from the office all the way to the builders have been pleasant and very helpful. Customer service is great, there are a couple of things that still need to be fix and they have said they will make it right, so that makes me feel comfortable. The one thing that was a bit disappointing was the carpet it had several stains they attempted to clean it which I appreciate but it still had stains. My contact with classic said he will make it right so I trust his word and look foward to it being handled.

4.7
Verified Homeowner
Colorado Springs, CO, on Jun 25, 2022

Everyone was very helpful and responsive to questions or issues

4.5
Verified Homeowner
Colorado Springs, CO, on Jun 13, 2022

We appreciated the diligence and thoroughness of the entire Classic Homes team. Each step was explained to us along the way and we always knew what to expect. Thank you for delivering us a beautiful home.

5.0
Verified Homeowner
Colorado Springs, CO, on Apr 30, 2022

Sean Reily was so helpful from start to finish with our new home. He always got back to me with any questions I had and was very knowledgeable and helpful.

4.9
Verified Homeowner
Colorado Springs, CO, on Apr 17, 2022

Our walk through before buying, items were not fixed. Our 30 day evaluation just happened. We will see if they fix what we had concerns about. Very nice people working for classic so far.

4.8
Verified Homeowner
Colorado Springs, CO, on Mar 16, 2022

Some of the work was less than the expected quality of work I expected and we had to have the team come back several times to address things that were visible in nature.

4.1
Verified Homeowner
Colorado Springs, CO, on Mar 11, 2022

Everything in the process was so easy and the staff communicated well!

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, on Oct 07, 2023

liked, the responsiveness of the service and customer care

4.5
Verified Homeowner
Colorado Springs , on Aug 03, 2023

I have liked the whole purchase process with Classic Homes. I would like a 3 or 6 month check in.

4.9
Verified Homeowner
Colorado Springs, on May 01, 2023

I moved into my house from a deployment and there was a mixup with the utilities causing my house to be without heat in the Winter and making my refrigerator’s water supply burst. I was left with fixing it on my own.

5.0
Verified Homeowner
Colorado Springs, on Sep 01, 2022

Excellent service by the warranty dept and the sales office.

5.0
Verified Homeowner
Colorado Springs, on Aug 21, 2022

Floors are starting to come up. The carpet has lines starting.

5.0
Verified Homeowner
Colorado Springs, on Aug 11, 2022

I am 5 months into the home and unfortunately I am still trying to get things finished. I can give you details but I have had a tough time getting things finished. That said, everyone I have spoken with has been polite and considerate. All said, if I had a choice to rewind the tape, I probably would not have bought it.

2.8
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, on Apr 09, 2024

Garage door failures, came out to evaluate and did not agree with my concerns. Broken garage door window that I am being made to pay for. Terrible floor finishing and many corners off square. Unstable floor in kitchen. Insufficient ac in lower room

4.0
Verified Homeowner
Colorado Springs , on Jan 12, 2024

I appreciate the overall quality of the home, the sales team relationships, follow up for possible needs/repairs, special touches to make one feel special when purchasing a Classic Home.

5.0
Verified Homeowner
Colorado Springs, on Oct 01, 2023

When I moved in I was moving from Overseas to the US and had to put some extra trust in the closing process. I showed up 1 month after closing to find my house extremely cold, with the brand new fridge broken due to a frozen water line and no utilities functioning.

4.2
Verified Homeowner
Colorado Springs, on Aug 26, 2023

The climate control has a hard time reaching the 3rd floor and doesn't seem to evenly distribute throughout the house with the top floor having the hardest time to cool off during the summer months. The deck is nice but there is zero over hang to provide shade. The HOA company is absolutely horrible and does not care about the community.

3.0
Verified Homeowner
Colorado Springs, on Feb 11, 2023

Liked our sales person and the warranty dept. has been good. The main level of the home is very cold at all times. We have had the front door adjusted and had the furnace checked but the design of this home for some reason does not allow for proper circulation if heat.

4.1
Verified Homeowner
Colorado Springs, on Jan 03, 2023

I am just now signing off on the initial build which is almost one year out. We still, unfortunately have tile issues in the shower. There have been many positives, including polite interactions and quick response times regarding communication. The work was just rushed in a few areas that continued to be poorly done. There have been many instances that I was told the work was done, but it simply was not. The sub was blamed.

4.2
Verified Homeowner