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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, CO, on May 12, 2024
Love the people. Dislike the lender. Lenders are s XXXXX fed too much and have no customer service.
Colorado Springs, on Sep 12, 2024
Dislike: Time it takes + lack of urgency Like: DONE
Colorado Springs, on Nov 17, 2024
I received proper communication initially when moving into my home when it came to the warranty. There was good communication, transparency, etc. Now I’ve had a single claim in for over 2 months 6 months in to my purchase, and now a list of things I need to address with you is 20+ items long. It’s crazy you can sell a half a million dollar asset and operate like this.
Colorado Springs, on Feb 20, 2024
Liked that the 30 days was scheduled upfront so that appointment would happen w/o me having to remember to schedule. I felt some of my concerns at that appointment were "dismissed". But, two big things were addressed and resolved.
Colorado Springs, on Jun 18, 2024
I am extremely pleased with the quality of construction of my home and its energy efficiency.
Colorado Springs, on Jan 27, 2024
Have not had to use warranty. We were very pleased with customer service & Thorough walk through we were given!
Colorado Springs, CO, on Oct 20, 2023
I was kept informed every step of the way by Julie Kniep and Cara Thurman in the sales office.
Colorado Springs, on Jan 17, 2024
I've needed some minor issues repaired and Ricky (the warranty rep) and the vendors who have come to my home have showed up when they said they would and have all been extremely courteous and respectful of my property.
Colorado Springs, on Apr 18, 2024
I love my home!!!! When I called Hóme Office for a few things that needed attention, they responded quickly and took care of the problem.
Colorado Springs, on Apr 18, 2023
I felt like the final walk through was misleading. We were in a rush to get to the closing and we’re told a lot of things like paint on the hardwood would be taken care of by home warranty. Then home warranty basically covers nothing. Very misleading. Also, our garage had tons of holes and the trim on the left side of the garage was hallow and allowed mice in our garage. Of course, it isn’t covered by warranty either lol
Colorado Springs, CO, on Aug 20, 2023
We liked how they fixed everything from the walkthrough in a timely manner.
Colorado Springs, on Dec 16, 2023
The 30 day after movie in walkthrough was very valuable.
Colorado Springs, on Apr 08, 2023
As a first time homebuyer, Classic Homes made the process as easy as can be. They were there to help every step of the way.
Colorado Springs, CO, on Aug 10, 2023
[Translated from VI] Beautiful and quiet
Colorado Springs, CO, on Jul 19, 2023
I loved and appreciated the support I got from the sellers. ??????
Colorado Springs, on Nov 02, 2023
What we like is that Classic Homes has been cooperative and has let us extend our 30 day inspection being that we have been traveling back forth to and from California.
Colorado Springs, on May 29, 2023
It’s been difficult to work with the service guys. They set up appointments without notifying me. After a few months, I got the service required.
Colorado Springs, CO, on May 05, 2023
Friendly office staff and pre built home was well put together. I disliked the 60 days to close from time of signing contract given the current selling market.
Colorado Springs, on Dec 29, 2022
There have been more than a couple times someone has no-showed/no-called for an appointment. Being told "we can fix it but it may come out worse". Having to alter the way things should look in order to fix a problem.
Colorado Springs, CO, on Apr 24, 2023
Everything was smooth, I was very satisfied with Classic.
Colorado Springs, CO, on Oct 14, 2022
Cara and Julie are amazing. I met them 3 years ago at the Midtown off of Woodman Rd. They were great back then, thus it made it easy to come back to Classic when I was ready, the bonus was they were at 4 Square when I toured. People are always your best product
Colorado Springs, on Nov 03, 2022
The team has been great, although some issues not settled from final walk through are still outstanding. The window is not their fault as it was on back order.
Colorado Springs, on Jul 12, 2022
I enjoy the fact that the warranty exist. The warranty gives new homeowners the peace of mind that they need to feel comfortable with purchasing their first home.
Colorado Springs, CO, on Aug 24, 2022
During the inspection 1 week before move-in/closing, we felt our concerns and many things we pointed out were minimized. On several items we were told "it is what it is", or, "if we try to fix it, it will just look worse", or, "there isn't anything we can do about it". It got to the point pointing things out started making us feel awkward. We stood our ground on a few things, such as our freezer was not working, but ended up being talked out of putting some items down on the list. Some things that we were made to feel like we were being a nuisance by asking for corrections were: master toilet sitting in contact with water supply, crooked chandelier, unlike garage door panels, epoxy all over kitchen backsplash, cabinet alignment, crooked master bedroom barn door, and concrete splatter on exterior siding.
Colorado Springs, CO, on Aug 22, 2022
Im still currently waiting on fixes that need to be done from the final walk.
Colorado Springs, on Jun 14, 2022
I've liked the responsiveness and attention to items.
Colorado Springs, CO, on Aug 12, 2022
The communication from the super and pictures from Sales every week was a big plus
Colorado Springs, on May 28, 2022
Everything has been good any issues have been handled in a timely manner.
Colorado Springs, CO, on Jul 26, 2022
The sales agents were amazing and so was the construction team! Everyone was so helpful and responsive:)
Colorado Springs, CO, on Jun 08, 2022
The Classic team is very responsive and timely to our needs.
Colorado Springs, CO, on Jun 08, 2022
Classic made the entire process simple. I was never in doubt at any step
Colorado Springs, CO, on Feb 09, 2022
classic was great with communication and keeping me informed about the entire process of building my home
Colorado Springs, CO, on Feb 08, 2022
It's been such a great experience! Julie, Cara, Jared, and Chase..are the best. Every meeting, conversation and interaction has been so very pleasant, informative, and not rushed. I've been in good hands the entire time and feel like I have a new family. :)
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, CO, on May 12, 2024
Love the people. Dislike the lender. Lenders are s XXXXX fed too much and have no customer service.
Colorado Springs, CO, on Oct 20, 2023
I was kept informed every step of the way by Julie Kniep and Cara Thurman in the sales office.
Colorado Springs, CO, on Aug 20, 2023
We liked how they fixed everything from the walkthrough in a timely manner.
Colorado Springs, CO, on Aug 10, 2023
[Translated from VI] Beautiful and quiet
Colorado Springs, CO, on Jul 19, 2023
I loved and appreciated the support I got from the sellers. ??????
Colorado Springs, CO, on May 05, 2023
Friendly office staff and pre built home was well put together. I disliked the 60 days to close from time of signing contract given the current selling market.
Colorado Springs, CO, on Apr 24, 2023
Everything was smooth, I was very satisfied with Classic.
Colorado Springs, CO, on Oct 14, 2022
Cara and Julie are amazing. I met them 3 years ago at the Midtown off of Woodman Rd. They were great back then, thus it made it easy to come back to Classic when I was ready, the bonus was they were at 4 Square when I toured. People are always your best product
Colorado Springs, CO, on Aug 24, 2022
During the inspection 1 week before move-in/closing, we felt our concerns and many things we pointed out were minimized. On several items we were told "it is what it is", or, "if we try to fix it, it will just look worse", or, "there isn't anything we can do about it". It got to the point pointing things out started making us feel awkward. We stood our ground on a few things, such as our freezer was not working, but ended up being talked out of putting some items down on the list. Some things that we were made to feel like we were being a nuisance by asking for corrections were: master toilet sitting in contact with water supply, crooked chandelier, unlike garage door panels, epoxy all over kitchen backsplash, cabinet alignment, crooked master bedroom barn door, and concrete splatter on exterior siding.
Colorado Springs, CO, on Aug 22, 2022
Im still currently waiting on fixes that need to be done from the final walk.
Colorado Springs, CO, on Aug 12, 2022
The communication from the super and pictures from Sales every week was a big plus
Colorado Springs, CO, on Jul 26, 2022
The sales agents were amazing and so was the construction team! Everyone was so helpful and responsive:)
Colorado Springs, CO, on Jun 08, 2022
The Classic team is very responsive and timely to our needs.
Colorado Springs, CO, on Jun 08, 2022
Classic made the entire process simple. I was never in doubt at any step
Colorado Springs, CO, on Feb 09, 2022
classic was great with communication and keeping me informed about the entire process of building my home
Colorado Springs, CO, on Feb 08, 2022
It's been such a great experience! Julie, Cara, Jared, and Chase..are the best. Every meeting, conversation and interaction has been so very pleasant, informative, and not rushed. I've been in good hands the entire time and feel like I have a new family. :)
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, on Sep 12, 2024
Dislike: Time it takes + lack of urgency Like: DONE
Colorado Springs, on Feb 20, 2024
Liked that the 30 days was scheduled upfront so that appointment would happen w/o me having to remember to schedule. I felt some of my concerns at that appointment were "dismissed". But, two big things were addressed and resolved.
Colorado Springs, on Jan 27, 2024
Have not had to use warranty. We were very pleased with customer service & Thorough walk through we were given!
Colorado Springs, on Jan 17, 2024
I've needed some minor issues repaired and Ricky (the warranty rep) and the vendors who have come to my home have showed up when they said they would and have all been extremely courteous and respectful of my property.
Colorado Springs, on Dec 16, 2023
The 30 day after movie in walkthrough was very valuable.
Colorado Springs, on Nov 02, 2023
What we like is that Classic Homes has been cooperative and has let us extend our 30 day inspection being that we have been traveling back forth to and from California.
Colorado Springs, on May 29, 2023
It’s been difficult to work with the service guys. They set up appointments without notifying me. After a few months, I got the service required.
Colorado Springs, on Dec 29, 2022
There have been more than a couple times someone has no-showed/no-called for an appointment. Being told "we can fix it but it may come out worse". Having to alter the way things should look in order to fix a problem.
Colorado Springs, on Nov 03, 2022
The team has been great, although some issues not settled from final walk through are still outstanding. The window is not their fault as it was on back order.
Colorado Springs, on Jul 12, 2022
I enjoy the fact that the warranty exist. The warranty gives new homeowners the peace of mind that they need to feel comfortable with purchasing their first home.
Colorado Springs, on Jun 14, 2022
I've liked the responsiveness and attention to items.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, on Nov 17, 2024
I received proper communication initially when moving into my home when it came to the warranty. There was good communication, transparency, etc. Now I’ve had a single claim in for over 2 months 6 months in to my purchase, and now a list of things I need to address with you is 20+ items long. It’s crazy you can sell a half a million dollar asset and operate like this.
Colorado Springs, on Jun 18, 2024
I am extremely pleased with the quality of construction of my home and its energy efficiency.
Colorado Springs, on Apr 18, 2024
I love my home!!!! When I called Hóme Office for a few things that needed attention, they responded quickly and took care of the problem.
Colorado Springs, on Apr 18, 2023
I felt like the final walk through was misleading. We were in a rush to get to the closing and we’re told a lot of things like paint on the hardwood would be taken care of by home warranty. Then home warranty basically covers nothing. Very misleading. Also, our garage had tons of holes and the trim on the left side of the garage was hallow and allowed mice in our garage. Of course, it isn’t covered by warranty either lol