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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, CO, on Jul 01, 2021
I enjoyed the weekly updates and transparency. I also liked all the people we worked with at Classic along the way. Also the gift card to Flying Horse Steakhouse was a nice touch.
Colorado Springs, on Jul 12, 2021
Their Communication, Their Promise To Complete Work/Projects. Their Personal, Customer Service And The QUALITY Of Their Product: SUPERB!
Colorado Springs, on Jul 24, 2021
I still feel that the fire zone sign shouldn't be within my property line. Either move the fence or work with the city to move it.
Colorado Springs, CO, on Jun 20, 2021
The entire staff was wonderful to work with, the level of communication was above and beyond. Everything was explained in detail and all members of the team went above what I expected when starting this process. I'm super happy with my experience with Classic Homes.
Colorado Springs, on Jun 28, 2021
"Smart home" tech that the place came equipped with is a titanic waste of money. Everything else is very good.
Colorado Springs, on Jul 03, 2021
Prompt response and Phillip is so great to work with!
Colorado Springs, on Apr 28, 2021
I really enjoyed the 60 day follow up. Everything we have noticed was fixed within the same day. Very friendly staff as well!!
Monument, on Jun 15, 2021
Master closet, very difficult to get to crawl space, either use a barn door or at least move the opening so I don't have close the door to get down.
Colorado Springs, CO, on Jun 19, 2021
Everyone worked well as a team. You weren’t assigned one certain sales person that you would have to run down just to get updates. The whole team was very easy to get ahold of with excellent communication.
Colorado Springs, on Feb 11, 2021
The Communication Is Pretty Good; Not Great; The WAIT For Our SERVICES Is Way Too Long. The Service Itself Is EXTREMELY FRIENDLY And Professional!
Colorado Springs, on Mar 17, 2021
Inputting request tickets that don't get answered, or the system just didn't accept the ticket. Has happened twice to me, and a to coworkers, too.
Colorado Springs, CO, on Jun 12, 2021
The slope of the front and side yard. Can't walk on it, very dangerous. No fence or anything to stop a fall.
Colorado Springs, on Jan 28, 2021
The after-hours contact person is seldom actually available and doesn't return messages.
Colorado Springs, on Feb 08, 2021
Quality of the builder and the desire to make you happy with the choices
Colorado Springs, CO, on May 09, 2021
Overjoyed with the whole experience - Thank You!!!
Colorado Springs, on Oct 05, 2020
Everyone I have met from Classic has gone out of their way to take care of my needs. I couldn’t be happier to be in my new home
Monument, on Jan 15, 2021
They have fixed everything that was a problem. However, I now have my flooring separating at the joint in three places.
Colorado Springs, CO, on May 08, 2021
Throughout the entire process I was always informed and assisted with any questions or concerns.
Colorado Springs, on Sep 29, 2020
Overall I am very pleased with my home and the service I have received from Classic except for one issue that does not really have to do with the home itself. The one negative issue I have is Classic’s determination where sod will used or native grass in the common areas and in front of the rows of houses. If one’s home is on the perimeter of the neighborhood they are give native grasses right outside their front door, while the interior homes are afforded sod. Unfortunately being on a corner lot I am totally surrounded by native grasses that is really at least 50% weeds. Hopefully Classic will review future developments to ensure all homeowners are provided equally when it comes to sod and not based on where one choses to have your home built. Even though the native grasses are very unsightly, I can see the use for it in large open spaces. But using it directly within 15 feet of people front porch I find totally unacceptable.
Colorado Springs, on Oct 07, 2020
Someone is there to answer my questions and concerns.
Colorado Springs, CO, on May 08, 2021
Quite rigid about the “Per plan”process. When buyers are spending so much money to buy a house a few simple adjustments should be permitted to make a house a home. I wanted a simple change in a closet hanging bar height (raise the bar 3 inches higher) and was told “No, that cannot be done”! I would like to see a binder provided at closing that has very complete information about the home (and HOA documents if applicable).
Colorado Springs, on Sep 08, 2020
Classics did everything for me to be completed satisfy and happy about the home
Colorado Springs, on Sep 25, 2020
What I dislike, is the fact that Classic Homes sales representatives could not persuade me the sell of the house. In fact, my son sold this house. What I like, is dealing with Shane P. (Classics Warranty). He is superb to deal with-very through and communicates throughout process.
Colorado Springs, on Jun 04, 2020
I have had some one come and fix a couple of things and it has been done fast and with a smile.
Colorado Springs, on Sep 22, 2020
Prime windows! Totally unsat. Defective products. Did not listen to customer.Took 8 months to resolve defect. June and Lisa and Tony....promote now and pay raise now??
Colorado Springs, CO, on Apr 08, 2021
My wife liked not being asked to pick out any of the finishes. I was disappointed that the Internet wiring was not installed prior to moving in.
Colorado Springs, on May 28, 2020
My concerns were promptly handled and completed in a timely manner.
Colorado Springs, on May 26, 2018
The organization and ease of the overall building process. The checklist of events was very helpful, and I knew what to expext.
Colorado Springs, CO, on Apr 08, 2021
Nothing stands out either positive or negative
Colorado Springs, CO, on Mar 17, 2021
Liked design session, home reviews and how the process was laid out. Disliked some miscommunications along the way.
Colorado Springs, CO, on Mar 16, 2021
The contract writing went smoothly; Lori is great! The weekly phone calls from Joe and Andy helped and answered all my questions.
Colorado Springs, CO, on Mar 13, 2021
Some information was mixed up and some left out. This was not due to Classic Homes but due to the lender.
Colorado Springs, CO, on Nov 20, 2020
Communication was lacking in our experience. We had issues that could have been easily resolved had there been better communication. We have been happy with the customer service experience with the issues we had post closing. The communication from management and the customer service team has been outstanding. We are waiting on a few issues to be resolved but thus far we are happy with the actions being taken.
Colorado Springs, CO, on Nov 15, 2020
Very thorough, competent, friendly & a pleasure to work with
Colorado Springs, CO, on Sep 13, 2020
Liked being able to check on progress via Sunday visits.
Colorado Springs, CO, on Jun 23, 2020
Everyone we worked with was very responsive to our needs and questions and very helpful in the whole process. The chief builder, Tony Grado, was outstanding. He kept us very well-informed as to progress in the building of our home, was available and responsive to our questions, and was very conscientious in everything he did.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, CO, on Jul 01, 2021
I enjoyed the weekly updates and transparency. I also liked all the people we worked with at Classic along the way. Also the gift card to Flying Horse Steakhouse was a nice touch.
Colorado Springs, CO, on Jun 20, 2021
The entire staff was wonderful to work with, the level of communication was above and beyond. Everything was explained in detail and all members of the team went above what I expected when starting this process. I'm super happy with my experience with Classic Homes.
Colorado Springs, CO, on Jun 19, 2021
Everyone worked well as a team. You weren’t assigned one certain sales person that you would have to run down just to get updates. The whole team was very easy to get ahold of with excellent communication.
Colorado Springs, CO, on Jun 12, 2021
The slope of the front and side yard. Can't walk on it, very dangerous. No fence or anything to stop a fall.
Colorado Springs, CO, on May 09, 2021
Overjoyed with the whole experience - Thank You!!!
Colorado Springs, CO, on May 08, 2021
Throughout the entire process I was always informed and assisted with any questions or concerns.
Colorado Springs, CO, on May 08, 2021
Quite rigid about the “Per plan”process. When buyers are spending so much money to buy a house a few simple adjustments should be permitted to make a house a home. I wanted a simple change in a closet hanging bar height (raise the bar 3 inches higher) and was told “No, that cannot be done”! I would like to see a binder provided at closing that has very complete information about the home (and HOA documents if applicable).
Colorado Springs, CO, on Apr 08, 2021
My wife liked not being asked to pick out any of the finishes. I was disappointed that the Internet wiring was not installed prior to moving in.
Colorado Springs, CO, on Apr 08, 2021
Nothing stands out either positive or negative
Colorado Springs, CO, on Mar 17, 2021
Liked design session, home reviews and how the process was laid out. Disliked some miscommunications along the way.
Colorado Springs, CO, on Mar 16, 2021
The contract writing went smoothly; Lori is great! The weekly phone calls from Joe and Andy helped and answered all my questions.
Colorado Springs, CO, on Mar 13, 2021
Some information was mixed up and some left out. This was not due to Classic Homes but due to the lender.
Colorado Springs, CO, on Nov 20, 2020
Communication was lacking in our experience. We had issues that could have been easily resolved had there been better communication. We have been happy with the customer service experience with the issues we had post closing. The communication from management and the customer service team has been outstanding. We are waiting on a few issues to be resolved but thus far we are happy with the actions being taken.
Colorado Springs, CO, on Nov 15, 2020
Very thorough, competent, friendly & a pleasure to work with
Colorado Springs, CO, on Sep 13, 2020
Liked being able to check on progress via Sunday visits.
Colorado Springs, CO, on Jun 23, 2020
Everyone we worked with was very responsive to our needs and questions and very helpful in the whole process. The chief builder, Tony Grado, was outstanding. He kept us very well-informed as to progress in the building of our home, was available and responsive to our questions, and was very conscientious in everything he did.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, on Jul 24, 2021
I still feel that the fire zone sign shouldn't be within my property line. Either move the fence or work with the city to move it.
Colorado Springs, on Jul 03, 2021
Prompt response and Phillip is so great to work with!
Colorado Springs, on Apr 28, 2021
I really enjoyed the 60 day follow up. Everything we have noticed was fixed within the same day. Very friendly staff as well!!
Colorado Springs, on Feb 11, 2021
The Communication Is Pretty Good; Not Great; The WAIT For Our SERVICES Is Way Too Long. The Service Itself Is EXTREMELY FRIENDLY And Professional!
Colorado Springs, on Jan 28, 2021
The after-hours contact person is seldom actually available and doesn't return messages.
Monument, on Jan 15, 2021
They have fixed everything that was a problem. However, I now have my flooring separating at the joint in three places.
Colorado Springs, on Oct 07, 2020
Someone is there to answer my questions and concerns.
Colorado Springs, on Sep 08, 2020
Classics did everything for me to be completed satisfy and happy about the home
Colorado Springs, on Jun 04, 2020
I have had some one come and fix a couple of things and it has been done fast and with a smile.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, on Jul 12, 2021
Their Communication, Their Promise To Complete Work/Projects. Their Personal, Customer Service And The QUALITY Of Their Product: SUPERB!
Colorado Springs, on Jun 28, 2021
"Smart home" tech that the place came equipped with is a titanic waste of money. Everything else is very good.
Monument, on Jun 15, 2021
Master closet, very difficult to get to crawl space, either use a barn door or at least move the opening so I don't have close the door to get down.
Colorado Springs, on Mar 17, 2021
Inputting request tickets that don't get answered, or the system just didn't accept the ticket. Has happened twice to me, and a to coworkers, too.
Colorado Springs, on Feb 08, 2021
Quality of the builder and the desire to make you happy with the choices
Colorado Springs, on Oct 05, 2020
Everyone I have met from Classic has gone out of their way to take care of my needs. I couldn’t be happier to be in my new home
Colorado Springs, on Sep 29, 2020
Overall I am very pleased with my home and the service I have received from Classic except for one issue that does not really have to do with the home itself. The one negative issue I have is Classic’s determination where sod will used or native grass in the common areas and in front of the rows of houses. If one’s home is on the perimeter of the neighborhood they are give native grasses right outside their front door, while the interior homes are afforded sod. Unfortunately being on a corner lot I am totally surrounded by native grasses that is really at least 50% weeds. Hopefully Classic will review future developments to ensure all homeowners are provided equally when it comes to sod and not based on where one choses to have your home built. Even though the native grasses are very unsightly, I can see the use for it in large open spaces. But using it directly within 15 feet of people front porch I find totally unacceptable.
Colorado Springs, on Sep 25, 2020
What I dislike, is the fact that Classic Homes sales representatives could not persuade me the sell of the house. In fact, my son sold this house. What I like, is dealing with Shane P. (Classics Warranty). He is superb to deal with-very through and communicates throughout process.
Colorado Springs, on Sep 22, 2020
Prime windows! Totally unsat. Defective products. Did not listen to customer.Took 8 months to resolve defect. June and Lisa and Tony....promote now and pay raise now??