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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, CO, on Oct 18, 2021
Loved the weekly updates from the build team. Really helped me understand what was getting done and if/why there were any delays.
Colorado Springs, on Nov 10, 2021
Fence gate has been "fixed" three times, and is now broken. We are unclear how/when it will be fixed. Also, our front door latch is cracked (which has also been "fixed," and I'm glad we took pictures, or it would have been deemed "cosmetic," or inferred that we caused the problem. Malachi is easy to work with, but it appears our two issues happened in construction. So, I think it is going to be fixed finally.
Colorado Springs, on Dec 03, 2021
The landscaping, specifically the colors of the rocks and the design. Also, the neighbor right across the street has the same model and the same home color scheme. It’s ridiculous. In talking with other Classic sales staff, they have said it shouldn’t have happened but my salesperson said it was allowed. I want to change my home colors
Colorado Springs, CO, on Oct 15, 2021
Delayed products and lack of communication post purchase. Our front porch light doesn't work, our bathroom door doesn't lock, our front doors ability to unlock and lock from an app doesn't work, our fridge still hasn't been delivered but one of my friends who lives in the same community has gotten his fridge which is the same brand and model.
Colorado Springs, on Nov 04, 2021
classic has been very proactive when a question or problem has arisen. Waiting on further work on the electricity and continue to have ongoing problems with water depositing at the base of our driveway. This water seems to accumulate from neighbors up the block from us and presents a problem that each time we drive into our garage we bring water and mud from what's deposited at the base of our driveway. We realize we're the basin from homes East of us, but believe there has to be a remedy as winter is about to arrive.
Colorado Springs, on Jul 12, 2021
Their Communication, Their Promise To Complete Work/Projects. Their Personal, Customer Service And The QUALITY Of Their Product: SUPERB!
Colorado Springs, CO, on Oct 07, 2021
Price of the home was affordable and the quality. The only thing I dislike was that it took to long to move in. At times nothing was done for a week or so. But other than that were very satisfied with our home.
Colorado Springs, on Oct 27, 2021
The warranty service was great. What I don't like about the house is the south side. It will be very difficult to wash windows, spray and pull weeds without falling. You should have built a retaining wall that I suggested many times. The other problem is I could only select 2 colors of tile for bathrooms and laundry room. Very ugly cheap tile I think. I could have gone to Home Depot and both better tile. I would very much appreciate it if you could put in a small retaining wall on the south side. I can't walk on it without slipping. Everyone agrees.
Colorado Springs, on Jun 28, 2021
"Smart home" tech that the place came equipped with is a titanic waste of money. Everything else is very good.
Colorado Springs, CO, on Oct 07, 2021
I loved the communication Classic had with us every step during the building process
Colorado Springs, on Oct 13, 2021
Joe and the team have gone above and beyond to make me feel comfortable and confident in the new house. Everyone was amazing and did a great job!
Monument, on Jun 15, 2021
Master closet, very difficult to get to crawl space, either use a barn door or at least move the opening so I don't have close the door to get down.
Colorado Springs, CO, on Oct 07, 2021
Missing a few things and repairs after mov-in that took about a month to fix all.
Colorado Springs, on Mar 17, 2021
Inputting request tickets that don't get answered, or the system just didn't accept the ticket. Has happened twice to me, and a to coworkers, too.
Colorado Springs, CO, on Aug 19, 2021
I love Classic homes. You guys are great. I still have a few things that needs to be fixed but overall very good experience!
Colorado Springs, on Sep 01, 2021
We tell them about an issue and they fix it!
Colorado Springs, on Feb 08, 2021
Quality of the builder and the desire to make you happy with the choices
Colorado Springs, CO, on Aug 12, 2021
well I didn't like my patio facing my neighbors house not much of a view! otherwise everything went pretty easy . Your sales staff is a number 1!
Colorado Springs, on Oct 05, 2020
Everyone I have met from Classic has gone out of their way to take care of my needs. I couldn’t be happier to be in my new home
Colorado Springs, CO, on Aug 06, 2021
We felt the office staff were super nice and always helpful. Andy, the finishing contractor contact, was Excellent and went above and beyond from our Drywall Inspection through the final inspection. He was courteous and well organize to address all of our needs. He was apologetic when things did not go as planned and quickly made it right. The only disappointment was the outside color. We purchased the last home in this neighborhood and we only got to change the outside color scheme. The "Hartford Grey" color is the problem because it is GREEN. Andy did verify the color and application of the color and it is Sherwin Williams color name that is confusing. We looked at the small sample in the office, but we were under the impression it was going to be Grey and not so much Dark Green. We should have looked at a home with that color before we requested the change but had to choose quickly to get the change order in. The only other disappointment was the master bath tile. The edging did not line up and the gaps were too big. Classic did get involved and added, at no charge to us, the ceiling tile to make up for the large gap with the grout at the top of the shower. It does look better but it is not what we expected from Classic. We understand this was a subcontractor issue and it is better but not like we expected. These are two small issues we had but we are happy with the home. The Sales and Construction team were great and we fell happy overall and would not hesitate to recommend Classic to all our friends.
Colorado Springs, on Aug 07, 2021
I love how the warranty claims on certain issues with the home are responded to very quickly.
Colorado Springs, on Sep 29, 2020
Overall I am very pleased with my home and the service I have received from Classic except for one issue that does not really have to do with the home itself. The one negative issue I have is Classic’s determination where sod will used or native grass in the common areas and in front of the rows of houses. If one’s home is on the perimeter of the neighborhood they are give native grasses right outside their front door, while the interior homes are afforded sod. Unfortunately being on a corner lot I am totally surrounded by native grasses that is really at least 50% weeds. Hopefully Classic will review future developments to ensure all homeowners are provided equally when it comes to sod and not based on where one choses to have your home built. Even though the native grasses are very unsightly, I can see the use for it in large open spaces. But using it directly within 15 feet of people front porch I find totally unacceptable.
Colorado Springs, on Jul 24, 2021
I still feel that the fire zone sign shouldn't be within my property line. Either move the fence or work with the city to move it.
Colorado Springs, CO, on Jul 27, 2021
We expected some issues to develop, but so far our problems have been resolved. We are waiting for our 90 day review to discuss issues which have arisen.
Colorado Springs, on Sep 25, 2020
What I dislike, is the fact that Classic Homes sales representatives could not persuade me the sell of the house. In fact, my son sold this house. What I like, is dealing with Shane P. (Classics Warranty). He is superb to deal with-very through and communicates throughout process.
Colorado Springs, on Jul 03, 2021
Prompt response and Phillip is so great to work with!
Colorado Springs, CO, on Jul 27, 2021
Some things that were promised to be completed before move-in still are not completed 6 weeks after move-in, with no expected date.
Colorado Springs, on Sep 22, 2020
Prime windows! Totally unsat. Defective products. Did not listen to customer.Took 8 months to resolve defect. June and Lisa and Tony....promote now and pay raise now??
Colorado Springs, on Apr 28, 2021
I really enjoyed the 60 day follow up. Everything we have noticed was fixed within the same day. Very friendly staff as well!!
Colorado Springs, CO, on Jul 01, 2021
I enjoyed the weekly updates and transparency. I also liked all the people we worked with at Classic along the way. Also the gift card to Flying Horse Steakhouse was a nice touch.
Colorado Springs, on May 26, 2018
The organization and ease of the overall building process. The checklist of events was very helpful, and I knew what to expext.
Colorado Springs, on Feb 11, 2021
The Communication Is Pretty Good; Not Great; The WAIT For Our SERVICES Is Way Too Long. The Service Itself Is EXTREMELY FRIENDLY And Professional!
Colorado Springs, CO, on Jun 20, 2021
The entire staff was wonderful to work with, the level of communication was above and beyond. Everything was explained in detail and all members of the team went above what I expected when starting this process. I'm super happy with my experience with Classic Homes.
Colorado Springs, on Jan 28, 2021
The after-hours contact person is seldom actually available and doesn't return messages.
Colorado Springs, CO, on Jun 19, 2021
Everyone worked well as a team. You weren’t assigned one certain sales person that you would have to run down just to get updates. The whole team was very easy to get ahold of with excellent communication.
Monument, on Jan 15, 2021
They have fixed everything that was a problem. However, I now have my flooring separating at the joint in three places.
Colorado Springs, CO, on Jun 12, 2021
The slope of the front and side yard. Can't walk on it, very dangerous. No fence or anything to stop a fall.
Colorado Springs, on Oct 07, 2020
Someone is there to answer my questions and concerns.
Colorado Springs, CO, on May 09, 2021
Overjoyed with the whole experience - Thank You!!!
Colorado Springs, on Sep 08, 2020
Classics did everything for me to be completed satisfy and happy about the home
Colorado Springs, CO, on May 08, 2021
Throughout the entire process I was always informed and assisted with any questions or concerns.
Colorado Springs, on Jun 04, 2020
I have had some one come and fix a couple of things and it has been done fast and with a smile.
Colorado Springs, CO, on May 08, 2021
Quite rigid about the “Per plan”process. When buyers are spending so much money to buy a house a few simple adjustments should be permitted to make a house a home. I wanted a simple change in a closet hanging bar height (raise the bar 3 inches higher) and was told “No, that cannot be done”! I would like to see a binder provided at closing that has very complete information about the home (and HOA documents if applicable).
Colorado Springs, on May 28, 2020
My concerns were promptly handled and completed in a timely manner.
Colorado Springs, CO, on Apr 08, 2021
My wife liked not being asked to pick out any of the finishes. I was disappointed that the Internet wiring was not installed prior to moving in.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, CO, on Oct 18, 2021
Loved the weekly updates from the build team. Really helped me understand what was getting done and if/why there were any delays.
Colorado Springs, CO, on Oct 15, 2021
Delayed products and lack of communication post purchase. Our front porch light doesn't work, our bathroom door doesn't lock, our front doors ability to unlock and lock from an app doesn't work, our fridge still hasn't been delivered but one of my friends who lives in the same community has gotten his fridge which is the same brand and model.
Colorado Springs, CO, on Oct 07, 2021
Price of the home was affordable and the quality. The only thing I dislike was that it took to long to move in. At times nothing was done for a week or so. But other than that were very satisfied with our home.
Colorado Springs, CO, on Oct 07, 2021
I loved the communication Classic had with us every step during the building process
Colorado Springs, CO, on Oct 07, 2021
Missing a few things and repairs after mov-in that took about a month to fix all.
Colorado Springs, CO, on Aug 19, 2021
I love Classic homes. You guys are great. I still have a few things that needs to be fixed but overall very good experience!
Colorado Springs, CO, on Aug 12, 2021
well I didn't like my patio facing my neighbors house not much of a view! otherwise everything went pretty easy . Your sales staff is a number 1!
Colorado Springs, CO, on Aug 06, 2021
We felt the office staff were super nice and always helpful. Andy, the finishing contractor contact, was Excellent and went above and beyond from our Drywall Inspection through the final inspection. He was courteous and well organize to address all of our needs. He was apologetic when things did not go as planned and quickly made it right. The only disappointment was the outside color. We purchased the last home in this neighborhood and we only got to change the outside color scheme. The "Hartford Grey" color is the problem because it is GREEN. Andy did verify the color and application of the color and it is Sherwin Williams color name that is confusing. We looked at the small sample in the office, but we were under the impression it was going to be Grey and not so much Dark Green. We should have looked at a home with that color before we requested the change but had to choose quickly to get the change order in. The only other disappointment was the master bath tile. The edging did not line up and the gaps were too big. Classic did get involved and added, at no charge to us, the ceiling tile to make up for the large gap with the grout at the top of the shower. It does look better but it is not what we expected from Classic. We understand this was a subcontractor issue and it is better but not like we expected. These are two small issues we had but we are happy with the home. The Sales and Construction team were great and we fell happy overall and would not hesitate to recommend Classic to all our friends.
Colorado Springs, CO, on Jul 27, 2021
We expected some issues to develop, but so far our problems have been resolved. We are waiting for our 90 day review to discuss issues which have arisen.
Colorado Springs, CO, on Jul 27, 2021
Some things that were promised to be completed before move-in still are not completed 6 weeks after move-in, with no expected date.
Colorado Springs, CO, on Jul 01, 2021
I enjoyed the weekly updates and transparency. I also liked all the people we worked with at Classic along the way. Also the gift card to Flying Horse Steakhouse was a nice touch.
Colorado Springs, CO, on Jun 20, 2021
The entire staff was wonderful to work with, the level of communication was above and beyond. Everything was explained in detail and all members of the team went above what I expected when starting this process. I'm super happy with my experience with Classic Homes.
Colorado Springs, CO, on Jun 19, 2021
Everyone worked well as a team. You weren’t assigned one certain sales person that you would have to run down just to get updates. The whole team was very easy to get ahold of with excellent communication.
Colorado Springs, CO, on Jun 12, 2021
The slope of the front and side yard. Can't walk on it, very dangerous. No fence or anything to stop a fall.
Colorado Springs, CO, on May 09, 2021
Overjoyed with the whole experience - Thank You!!!
Colorado Springs, CO, on May 08, 2021
Throughout the entire process I was always informed and assisted with any questions or concerns.
Colorado Springs, CO, on May 08, 2021
Quite rigid about the “Per plan”process. When buyers are spending so much money to buy a house a few simple adjustments should be permitted to make a house a home. I wanted a simple change in a closet hanging bar height (raise the bar 3 inches higher) and was told “No, that cannot be done”! I would like to see a binder provided at closing that has very complete information about the home (and HOA documents if applicable).
Colorado Springs, CO, on Apr 08, 2021
My wife liked not being asked to pick out any of the finishes. I was disappointed that the Internet wiring was not installed prior to moving in.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, on Nov 10, 2021
Fence gate has been "fixed" three times, and is now broken. We are unclear how/when it will be fixed. Also, our front door latch is cracked (which has also been "fixed," and I'm glad we took pictures, or it would have been deemed "cosmetic," or inferred that we caused the problem. Malachi is easy to work with, but it appears our two issues happened in construction. So, I think it is going to be fixed finally.
Colorado Springs, on Nov 04, 2021
classic has been very proactive when a question or problem has arisen. Waiting on further work on the electricity and continue to have ongoing problems with water depositing at the base of our driveway. This water seems to accumulate from neighbors up the block from us and presents a problem that each time we drive into our garage we bring water and mud from what's deposited at the base of our driveway. We realize we're the basin from homes East of us, but believe there has to be a remedy as winter is about to arrive.
Colorado Springs, on Oct 27, 2021
The warranty service was great. What I don't like about the house is the south side. It will be very difficult to wash windows, spray and pull weeds without falling. You should have built a retaining wall that I suggested many times. The other problem is I could only select 2 colors of tile for bathrooms and laundry room. Very ugly cheap tile I think. I could have gone to Home Depot and both better tile. I would very much appreciate it if you could put in a small retaining wall on the south side. I can't walk on it without slipping. Everyone agrees.
Colorado Springs, on Oct 13, 2021
Joe and the team have gone above and beyond to make me feel comfortable and confident in the new house. Everyone was amazing and did a great job!
Colorado Springs, on Sep 01, 2021
We tell them about an issue and they fix it!
Colorado Springs, on Aug 07, 2021
I love how the warranty claims on certain issues with the home are responded to very quickly.
Colorado Springs, on Jul 24, 2021
I still feel that the fire zone sign shouldn't be within my property line. Either move the fence or work with the city to move it.
Colorado Springs, on Jul 03, 2021
Prompt response and Phillip is so great to work with!
Colorado Springs, on Apr 28, 2021
I really enjoyed the 60 day follow up. Everything we have noticed was fixed within the same day. Very friendly staff as well!!
Colorado Springs, on Feb 11, 2021
The Communication Is Pretty Good; Not Great; The WAIT For Our SERVICES Is Way Too Long. The Service Itself Is EXTREMELY FRIENDLY And Professional!
Colorado Springs, on Jan 28, 2021
The after-hours contact person is seldom actually available and doesn't return messages.
Monument, on Jan 15, 2021
They have fixed everything that was a problem. However, I now have my flooring separating at the joint in three places.
Colorado Springs, on Oct 07, 2020
Someone is there to answer my questions and concerns.
Colorado Springs, on Sep 08, 2020
Classics did everything for me to be completed satisfy and happy about the home
Colorado Springs, on Jun 04, 2020
I have had some one come and fix a couple of things and it has been done fast and with a smile.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, on Dec 03, 2021
The landscaping, specifically the colors of the rocks and the design. Also, the neighbor right across the street has the same model and the same home color scheme. It’s ridiculous. In talking with other Classic sales staff, they have said it shouldn’t have happened but my salesperson said it was allowed. I want to change my home colors
Colorado Springs, on Jul 12, 2021
Their Communication, Their Promise To Complete Work/Projects. Their Personal, Customer Service And The QUALITY Of Their Product: SUPERB!
Colorado Springs, on Jun 28, 2021
"Smart home" tech that the place came equipped with is a titanic waste of money. Everything else is very good.
Monument, on Jun 15, 2021
Master closet, very difficult to get to crawl space, either use a barn door or at least move the opening so I don't have close the door to get down.
Colorado Springs, on Mar 17, 2021
Inputting request tickets that don't get answered, or the system just didn't accept the ticket. Has happened twice to me, and a to coworkers, too.
Colorado Springs, on Feb 08, 2021
Quality of the builder and the desire to make you happy with the choices
Colorado Springs, on Oct 05, 2020
Everyone I have met from Classic has gone out of their way to take care of my needs. I couldn’t be happier to be in my new home
Colorado Springs, on Sep 29, 2020
Overall I am very pleased with my home and the service I have received from Classic except for one issue that does not really have to do with the home itself. The one negative issue I have is Classic’s determination where sod will used or native grass in the common areas and in front of the rows of houses. If one’s home is on the perimeter of the neighborhood they are give native grasses right outside their front door, while the interior homes are afforded sod. Unfortunately being on a corner lot I am totally surrounded by native grasses that is really at least 50% weeds. Hopefully Classic will review future developments to ensure all homeowners are provided equally when it comes to sod and not based on where one choses to have your home built. Even though the native grasses are very unsightly, I can see the use for it in large open spaces. But using it directly within 15 feet of people front porch I find totally unacceptable.
Colorado Springs, on Sep 25, 2020
What I dislike, is the fact that Classic Homes sales representatives could not persuade me the sell of the house. In fact, my son sold this house. What I like, is dealing with Shane P. (Classics Warranty). He is superb to deal with-very through and communicates throughout process.
Colorado Springs, on Sep 22, 2020
Prime windows! Totally unsat. Defective products. Did not listen to customer.Took 8 months to resolve defect. June and Lisa and Tony....promote now and pay raise now??