Top Homebuilder Ratings & Reviews

Classic Homes

Renaissance at Indigo Ranch

73 Homeowner Reviews Completed Feb 2020 - Jul 2021

Overall Satisfaction

4.5
Customers' overall satisfaction
4.6
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.6

Home Personalization Experience

4.7

Lender Experience

4.7

Construction Experience

4.7

Customer Care Experience

4.7

Home Readiness

4.5

Installation & Workmanship

4.6

Community Profile

Classic Homes logo
Classic Homes is a locally owned Colorado Springs builder and the only builder to have received the Better Business Bureau’s “Excellence in Customer Service” award on three separate occasions and is also the only builder to be designated as Colorado Springs Best Homebuilder by The Gazette for twelve years running, and the Colorado Springs Business Journal for eleven years running — a true testament to the care and commitment Classic Homes shows our home buyers before, during, and after they’ve become members of our communities.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, CO, on Jul 01, 2021

I enjoyed the weekly updates and transparency. I also liked all the people we worked with at Classic along the way. Also the gift card to Flying Horse Steakhouse was a nice touch.

4.6
Verified Homeowner
Colorado Springs, on Jul 12, 2021

Their Communication, Their Promise To Complete Work/Projects. Their Personal, Customer Service And The QUALITY Of Their Product: SUPERB!

4.6
Verified Homeowner
Colorado Springs, on Jul 24, 2021

I still feel that the fire zone sign shouldn't be within my property line. Either move the fence or work with the city to move it.

4.4
Verified Homeowner
Colorado Springs, CO, on Jun 20, 2021

The entire staff was wonderful to work with, the level of communication was above and beyond. Everything was explained in detail and all members of the team went above what I expected when starting this process. I'm super happy with my experience with Classic Homes.

5.0
Verified Homeowner
Colorado Springs, on Jun 28, 2021

"Smart home" tech that the place came equipped with is a titanic waste of money. Everything else is very good.

4.5
Verified Homeowner
Colorado Springs, on Jul 03, 2021

Prompt response and Phillip is so great to work with!

5.0
Verified Homeowner
Colorado Springs, on Apr 28, 2021

I really enjoyed the 60 day follow up. Everything we have noticed was fixed within the same day. Very friendly staff as well!!

4.9
Verified Homeowner
Monument, on Jun 15, 2021

Master closet, very difficult to get to crawl space, either use a barn door or at least move the opening so I don't have close the door to get down.

3.7
Verified Homeowner
Colorado Springs, CO, on Jun 19, 2021

Everyone worked well as a team. You weren’t assigned one certain sales person that you would have to run down just to get updates. The whole team was very easy to get ahold of with excellent communication.

5.0
Verified Homeowner
Colorado Springs, on Feb 11, 2021

The Communication Is Pretty Good; Not Great; The WAIT For Our SERVICES Is Way Too Long. The Service Itself Is EXTREMELY FRIENDLY And Professional!

4.9
Verified Homeowner
Colorado Springs, on Mar 17, 2021

Inputting request tickets that don't get answered, or the system just didn't accept the ticket. Has happened twice to me, and a to coworkers, too.

4.9
Verified Homeowner
Colorado Springs, CO, on Jun 12, 2021

The slope of the front and side yard. Can't walk on it, very dangerous. No fence or anything to stop a fall.

4.5
Verified Homeowner
Colorado Springs, on Jan 28, 2021

The after-hours contact person is seldom actually available and doesn't return messages.

4.7
Verified Homeowner
Colorado Springs, on Feb 08, 2021

Quality of the builder and the desire to make you happy with the choices

5.0
Verified Homeowner
Colorado Springs, CO, on May 09, 2021

Overjoyed with the whole experience - Thank You!!!

5.0
Verified Homeowner
Colorado Springs, on Oct 05, 2020

Everyone I have met from Classic has gone out of their way to take care of my needs. I couldn’t be happier to be in my new home

5.0
Verified Homeowner
Monument, on Jan 15, 2021

They have fixed everything that was a problem. However, I now have my flooring separating at the joint in three places.

4.9
Verified Homeowner
Colorado Springs, CO, on May 08, 2021

Throughout the entire process I was always informed and assisted with any questions or concerns.

4.9
Verified Homeowner
Colorado Springs, on Sep 29, 2020

Overall I am very pleased with my home and the service I have received from Classic except for one issue that does not really have to do with the home itself. The one negative issue I have is Classic’s determination where sod will used or native grass in the common areas and in front of the rows of houses. If one’s home is on the perimeter of the neighborhood they are give native grasses right outside their front door, while the interior homes are afforded sod. Unfortunately being on a corner lot I am totally surrounded by native grasses that is really at least 50% weeds. Hopefully Classic will review future developments to ensure all homeowners are provided equally when it comes to sod and not based on where one choses to have your home built. Even though the native grasses are very unsightly, I can see the use for it in large open spaces. But using it directly within 15 feet of people front porch I find totally unacceptable.

4.7
Verified Homeowner
Colorado Springs, on Oct 07, 2020

Someone is there to answer my questions and concerns.

4.6
Verified Homeowner
Colorado Springs, CO, on May 08, 2021

Quite rigid about the “Per plan”process. When buyers are spending so much money to buy a house a few simple adjustments should be permitted to make a house a home. I wanted a simple change in a closet hanging bar height (raise the bar 3 inches higher) and was told “No, that cannot be done”! I would like to see a binder provided at closing that has very complete information about the home (and HOA documents if applicable).

4.8
Verified Homeowner
Colorado Springs, on Sep 08, 2020

Classics did everything for me to be completed satisfy and happy about the home

5.0
Verified Homeowner
Colorado Springs, on Sep 25, 2020

What I dislike, is the fact that Classic Homes sales representatives could not persuade me the sell of the house. In fact, my son sold this house. What I like, is dealing with Shane P. (Classics Warranty). He is superb to deal with-very through and communicates throughout process.

4.2
Verified Homeowner
Colorado Springs, CO, on Apr 20, 2021

NA

5.0
Verified Homeowner
Colorado Springs, on Jun 04, 2020

I have had some one come and fix a couple of things and it has been done fast and with a smile.

5.0
Verified Homeowner
Colorado Springs, on Sep 22, 2020

Prime windows! Totally unsat. Defective products. Did not listen to customer.Took 8 months to resolve defect. June and Lisa and Tony....promote now and pay raise now??

4.2
Verified Homeowner
Colorado Springs, CO, on Apr 08, 2021

My wife liked not being asked to pick out any of the finishes. I was disappointed that the Internet wiring was not installed prior to moving in.

4.5
Verified Homeowner
Colorado Springs, on May 28, 2020

My concerns were promptly handled and completed in a timely manner.

5.0
Verified Homeowner
Colorado Springs, on May 26, 2018

The organization and ease of the overall building process. The checklist of events was very helpful, and I knew what to expext.

4.5
Verified Homeowner
Colorado Springs, CO, on Apr 08, 2021

Nothing stands out either positive or negative

4.8
Verified Homeowner
Colorado Springs, CO, on Apr 08, 2021

Personal communication.

4.8
Verified Homeowner
Colorado Springs, CO, on Mar 17, 2021

Liked design session, home reviews and how the process was laid out. Disliked some miscommunications along the way.

4.2
Verified Homeowner
Colorado Springs, CO, on Mar 16, 2021

The contract writing went smoothly; Lori is great! The weekly phone calls from Joe and Andy helped and answered all my questions.

4.8
Verified Homeowner
Colorado Springs, CO, on Mar 13, 2021

Some information was mixed up and some left out. This was not due to Classic Homes but due to the lender.

4.9
Verified Homeowner
Colorado Springs, CO, on Jan 09, 2021

Water pressure is low in the shower.

4.9
Verified Homeowner
Colorado Springs, CO, on Nov 20, 2020

Communication was lacking in our experience. We had issues that could have been easily resolved had there been better communication. We have been happy with the customer service experience with the issues we had post closing. The communication from management and the customer service team has been outstanding. We are waiting on a few issues to be resolved but thus far we are happy with the actions being taken.

3.0
Verified Homeowner
Colorado Springs, CO, on Nov 15, 2020

Very thorough, competent, friendly & a pleasure to work with

5.0
Verified Homeowner
Colorado Springs, CO, on Sep 13, 2020

Liked being able to check on progress via Sunday visits.

4.5
Verified Homeowner
Colorado Springs, CO, on Jun 23, 2020

Everyone we worked with was very responsive to our needs and questions and very helpful in the whole process. The chief builder, Tony Grado, was outstanding. He kept us very well-informed as to progress in the building of our home, was available and responsive to our questions, and was very conscientious in everything he did.

4.8
Verified Homeowner
Colorado Springs, CO, on May 23, 2020

The quality + look and feel of the house

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, CO, on Jul 01, 2021

I enjoyed the weekly updates and transparency. I also liked all the people we worked with at Classic along the way. Also the gift card to Flying Horse Steakhouse was a nice touch.

4.6
Verified Homeowner
Colorado Springs, CO, on Jun 20, 2021

The entire staff was wonderful to work with, the level of communication was above and beyond. Everything was explained in detail and all members of the team went above what I expected when starting this process. I'm super happy with my experience with Classic Homes.

5.0
Verified Homeowner
Colorado Springs, CO, on Jun 19, 2021

Everyone worked well as a team. You weren’t assigned one certain sales person that you would have to run down just to get updates. The whole team was very easy to get ahold of with excellent communication.

5.0
Verified Homeowner
Colorado Springs, CO, on Jun 12, 2021

The slope of the front and side yard. Can't walk on it, very dangerous. No fence or anything to stop a fall.

4.5
Verified Homeowner
Colorado Springs, CO, on May 09, 2021

Overjoyed with the whole experience - Thank You!!!

5.0
Verified Homeowner
Colorado Springs, CO, on May 08, 2021

Throughout the entire process I was always informed and assisted with any questions or concerns.

4.9
Verified Homeowner
Colorado Springs, CO, on May 08, 2021

Quite rigid about the “Per plan”process. When buyers are spending so much money to buy a house a few simple adjustments should be permitted to make a house a home. I wanted a simple change in a closet hanging bar height (raise the bar 3 inches higher) and was told “No, that cannot be done”! I would like to see a binder provided at closing that has very complete information about the home (and HOA documents if applicable).

4.8
Verified Homeowner
Colorado Springs, CO, on Apr 20, 2021

NA

5.0
Verified Homeowner
Colorado Springs, CO, on Apr 08, 2021

My wife liked not being asked to pick out any of the finishes. I was disappointed that the Internet wiring was not installed prior to moving in.

4.5
Verified Homeowner
Colorado Springs, CO, on Apr 08, 2021

Nothing stands out either positive or negative

4.8
Verified Homeowner
Colorado Springs, CO, on Apr 08, 2021

Personal communication.

4.8
Verified Homeowner
Colorado Springs, CO, on Mar 17, 2021

Liked design session, home reviews and how the process was laid out. Disliked some miscommunications along the way.

4.2
Verified Homeowner
Colorado Springs, CO, on Mar 16, 2021

The contract writing went smoothly; Lori is great! The weekly phone calls from Joe and Andy helped and answered all my questions.

4.8
Verified Homeowner
Colorado Springs, CO, on Mar 13, 2021

Some information was mixed up and some left out. This was not due to Classic Homes but due to the lender.

4.9
Verified Homeowner
Colorado Springs, CO, on Jan 09, 2021

Water pressure is low in the shower.

4.9
Verified Homeowner
Colorado Springs, CO, on Nov 20, 2020

Communication was lacking in our experience. We had issues that could have been easily resolved had there been better communication. We have been happy with the customer service experience with the issues we had post closing. The communication from management and the customer service team has been outstanding. We are waiting on a few issues to be resolved but thus far we are happy with the actions being taken.

3.0
Verified Homeowner
Colorado Springs, CO, on Nov 15, 2020

Very thorough, competent, friendly & a pleasure to work with

5.0
Verified Homeowner
Colorado Springs, CO, on Sep 13, 2020

Liked being able to check on progress via Sunday visits.

4.5
Verified Homeowner
Colorado Springs, CO, on Jun 23, 2020

Everyone we worked with was very responsive to our needs and questions and very helpful in the whole process. The chief builder, Tony Grado, was outstanding. He kept us very well-informed as to progress in the building of our home, was available and responsive to our questions, and was very conscientious in everything he did.

4.8
Verified Homeowner
Colorado Springs, CO, on May 23, 2020

The quality + look and feel of the house

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, on Jul 24, 2021

I still feel that the fire zone sign shouldn't be within my property line. Either move the fence or work with the city to move it.

4.4
Verified Homeowner
Colorado Springs, on Jul 03, 2021

Prompt response and Phillip is so great to work with!

5.0
Verified Homeowner
Colorado Springs, on Apr 28, 2021

I really enjoyed the 60 day follow up. Everything we have noticed was fixed within the same day. Very friendly staff as well!!

4.9
Verified Homeowner
Colorado Springs, on Feb 11, 2021

The Communication Is Pretty Good; Not Great; The WAIT For Our SERVICES Is Way Too Long. The Service Itself Is EXTREMELY FRIENDLY And Professional!

4.9
Verified Homeowner
Colorado Springs, on Jan 28, 2021

The after-hours contact person is seldom actually available and doesn't return messages.

4.7
Verified Homeowner
Monument, on Jan 15, 2021

They have fixed everything that was a problem. However, I now have my flooring separating at the joint in three places.

4.9
Verified Homeowner
Colorado Springs, on Oct 07, 2020

Someone is there to answer my questions and concerns.

4.6
Verified Homeowner
Colorado Springs, on Sep 08, 2020

Classics did everything for me to be completed satisfy and happy about the home

5.0
Verified Homeowner
Colorado Springs, on Jun 04, 2020

I have had some one come and fix a couple of things and it has been done fast and with a smile.

5.0
Verified Homeowner
Colorado Springs, on May 28, 2020

My concerns were promptly handled and completed in a timely manner.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, on Jul 12, 2021

Their Communication, Their Promise To Complete Work/Projects. Their Personal, Customer Service And The QUALITY Of Their Product: SUPERB!

4.6
Verified Homeowner
Colorado Springs, on Jun 28, 2021

"Smart home" tech that the place came equipped with is a titanic waste of money. Everything else is very good.

4.5
Verified Homeowner
Monument, on Jun 15, 2021

Master closet, very difficult to get to crawl space, either use a barn door or at least move the opening so I don't have close the door to get down.

3.7
Verified Homeowner
Colorado Springs, on Mar 17, 2021

Inputting request tickets that don't get answered, or the system just didn't accept the ticket. Has happened twice to me, and a to coworkers, too.

4.9
Verified Homeowner
Colorado Springs, on Feb 08, 2021

Quality of the builder and the desire to make you happy with the choices

5.0
Verified Homeowner
Colorado Springs, on Oct 05, 2020

Everyone I have met from Classic has gone out of their way to take care of my needs. I couldn’t be happier to be in my new home

5.0
Verified Homeowner
Colorado Springs, on Sep 29, 2020

Overall I am very pleased with my home and the service I have received from Classic except for one issue that does not really have to do with the home itself. The one negative issue I have is Classic’s determination where sod will used or native grass in the common areas and in front of the rows of houses. If one’s home is on the perimeter of the neighborhood they are give native grasses right outside their front door, while the interior homes are afforded sod. Unfortunately being on a corner lot I am totally surrounded by native grasses that is really at least 50% weeds. Hopefully Classic will review future developments to ensure all homeowners are provided equally when it comes to sod and not based on where one choses to have your home built. Even though the native grasses are very unsightly, I can see the use for it in large open spaces. But using it directly within 15 feet of people front porch I find totally unacceptable.

4.7
Verified Homeowner
Colorado Springs, on Sep 25, 2020

What I dislike, is the fact that Classic Homes sales representatives could not persuade me the sell of the house. In fact, my son sold this house. What I like, is dealing with Shane P. (Classics Warranty). He is superb to deal with-very through and communicates throughout process.

4.2
Verified Homeowner
Colorado Springs, on Sep 22, 2020

Prime windows! Totally unsat. Defective products. Did not listen to customer.Took 8 months to resolve defect. June and Lisa and Tony....promote now and pay raise now??

4.2
Verified Homeowner
Colorado Springs, on May 26, 2018

The organization and ease of the overall building process. The checklist of events was very helpful, and I knew what to expext.

4.5
Verified Homeowner