Top Homebuilder Ratings & Reviews

Classic Homes

Flying Horse Turin

5 Homeowner Reviews Completed Nov 2023 - Jul 2024

Overall Satisfaction

4.4
Customers' overall satisfaction
5.0
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

5.0

Home Personalization Experience

4.7

Construction Experience

4.8

Customer Care Experience

4.9

Home Readiness

4.9

Installation & Workmanship

4.8

Community Profile

Classic Homes logo
Classic Homes is a locally owned Colorado Springs builder and the only builder to have received the Better Business Bureau’s “Excellence in Customer Service” award on three separate occasions and is also the only builder to be designated as Colorado Springs Best Homebuilder by The Gazette for twelve years running, and the Colorado Springs Business Journal for eleven years running — a true testament to the care and commitment Classic Homes shows our home buyers before, during, and after they’ve become members of our communities.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, CO, on Nov 27, 2023

Service and support is good. Basement height is much shorter than promised. Garage door opener is extremely noisy. Still being investigated.

4.7
Verified Homeowner
Colorado Springs, on Feb 21, 2024

From day one things are going wrong with appliances and now the drive way??

2.7
Verified Homeowner
Colorado Springs, on Jul 09, 2024

Classic Homes really worked with my family, getting into the house of my dreams.

4.7
Verified Homeowner
Colorado Springs, on Oct 02, 2015

I was very pleased with the overall quality of the house, but there were details that weren't coordinated with us (floor and shower tile). The response from the builder supervisor was underwhelming. Further, the supervisor (Jamie) shouldn't have been the one to answer our issues with tiling and other areas. It should have come from the sales office. Jamie was helpful in the beginning but as the schedule wore on he was less responsive and unhelpful in getting our issues resolved. Would have preferred to talk with Sales rather than worry about the build quality due to poor relations with the GC.

4.8
Verified Homeowner
Colorado Springs, CO, on Nov 08, 2023

We Classic Home leaders were very unhelpful in assisting me in securing a mortgage. Which in turn lost me $10,000 in closing from Classic Homes.

5.0
Verified Homeowner
Colorado Springs, on Feb 08, 2024

Everything was handled quickly and 100% resolved.

5.0
Verified Homeowner
Colorado Springs, CO, on Jul 17, 2014

The sales staff was exceptional and responsive! They were always helpful and pleasant. Our project manager Jamie was also superior. The pictures sent weekly was a very nice touch. Great job by all of the team!

4.8
Verified Homeowner
Colorado Springs, on Jan 26, 2015

Home owner required to oversee the operations and find mistakes by the builder. Builder response to issues limited and only if initiated by home owner.

2.9
Verified Homeowner
Colorado Springs, on Jun 03, 2015

Super slow response time to warranty issues. Been waiting for new cabinetry for 2 months. Waiting for garage door to be fixed for a month. Unimpressive service so far.

1.5
Verified Homeowner
Colorado Springs, CO, on Jun 13, 2014

Jamie was amazing! Best builder in the country!

5.0
Verified Homeowner
Colorado Springs, on Jan 22, 2015

Value, Neighborhood planning, and customization options

4.4
Verified Homeowner
Colorado Springs, on May 13, 2015

Overall our home has been very good.

4.2
Verified Homeowner
Colorado Springs, CO, on Jun 11, 2014

Love our Classic Home!

5.0
Verified Homeowner
Colorado Springs, on Jan 20, 2015

We had some difficulty with some sub-contractor work (hand trowel) and discrepancy over the plan that cost us in excess of $3000 extra. Neither of those major issues were dealt with to our satisfaction

3.8
Verified Homeowner
Colorado Springs, on Oct 09, 2014

There were a few repairs that were needed to be done in the first year. All but one of those was completed in a timely and satisfactory manner. The personnel were responsive to phone calls and emails and quite personable and caring. They show they care personally about their work. One minor repair was requested three times but not completed.

4.4
Verified Homeowner
Colorado Springs, CO, on Mar 22, 2014

The build process through close and into first month of living in home has been fantastic! Everyone has been so great. Chelsey & Jaimie were closest to the process, and they were so willing to help and are a credit to Classic. The only person I found troublesome to deal with is the Sales manager Ty, but I would suppose that's his job.

4.8
Verified Homeowner
Colorado Springs, on Aug 30, 2014

Having problems with the birm soil and water running in and spoiling our landscape.

3.9
Verified Homeowner
Colorado Springs, CO, on Mar 08, 2014

Very pleased with my builder... extremely satisfied!!

5.0
Verified Homeowner
Colorado Springs, on Aug 21, 2013

Everyone has done their best to ensure quality of fix related building issues.

4.1
Verified Homeowner
Colorado Springs, CO, on Jan 04, 2014

We had a positive experience with every single staff member of Classic homes. They show a high level of professionalism while being extremely personable. At the end of the buying experience, they felt like friends and we view them now as friends. They never made promises they couldn't keep but did look for ways to be flexible with our particular circumstances.

5.0
Verified Homeowner
Colorado Springs, CO, on Dec 14, 2013

We feel that the sales team & Jaime (construction manager over Turin) worked very hard to satisfy us. They were very responsive and open with us, always showing professionalism & concern. We were disappointed with Classic's standard options and frustrated with the high cost of even minimal upgrades. Although we were made to feel apprehensive about requesting some of our CPRs (especially in the new Summit floor plan), we were pleased with Classic's efforts to accommodate the changes. We felt the draw fees were a bit excessive, but felt the charge for the custom work was fair. The touch up repairs before close were done with somewhat shoddy workmanship. We were pleased with Classic's ability to close on schedule. We have appreciated the support from Classic after we've moved into our home. We are hopeful but not overly optimistic about the repairs to be done that were found in our 30 day walk thru. We are still waiting on follow up regarding a plumbing issue.

4.0
Verified Homeowner
Colorado Springs, CO, on Oct 19, 2013

Jamie, was fantastic. He explained the situation and helped us through the whole process. Chelsea at the design studio was knowledgable and helpful. She did a great job helping us design our kitchen change. The ladies at the sales office we're helpful and friendly.

5.0
Verified Homeowner
Colorado Springs, CO, on Aug 25, 2013

Overall I am very happy with the experience. I do think that it would be a much better experience if there would be more open discussion on the landscaping requirements of the HOA upfront. It is very restrictive regarding the personal desire to put different fencing and perhaps herb gardens.

4.9
Verified Homeowner
Colorado Springs, CO, on Jun 11, 2013

Some custom changes or upgrades were priced higher than expected

4.2
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, CO, on Nov 27, 2023

Service and support is good. Basement height is much shorter than promised. Garage door opener is extremely noisy. Still being investigated.

4.7
Verified Homeowner
Colorado Springs, CO, on Nov 08, 2023

We Classic Home leaders were very unhelpful in assisting me in securing a mortgage. Which in turn lost me $10,000 in closing from Classic Homes.

5.0
Verified Homeowner
Colorado Springs, CO, on Jul 17, 2014

The sales staff was exceptional and responsive! They were always helpful and pleasant. Our project manager Jamie was also superior. The pictures sent weekly was a very nice touch. Great job by all of the team!

4.8
Verified Homeowner
Colorado Springs, CO, on Jun 13, 2014

Jamie was amazing! Best builder in the country!

5.0
Verified Homeowner
Colorado Springs, CO, on Jun 11, 2014

Love our Classic Home!

5.0
Verified Homeowner
Colorado Springs, CO, on Mar 22, 2014

The build process through close and into first month of living in home has been fantastic! Everyone has been so great. Chelsey & Jaimie were closest to the process, and they were so willing to help and are a credit to Classic. The only person I found troublesome to deal with is the Sales manager Ty, but I would suppose that's his job.

4.8
Verified Homeowner
Colorado Springs, CO, on Mar 08, 2014

Very pleased with my builder... extremely satisfied!!

5.0
Verified Homeowner
Colorado Springs, CO, on Jan 04, 2014

We had a positive experience with every single staff member of Classic homes. They show a high level of professionalism while being extremely personable. At the end of the buying experience, they felt like friends and we view them now as friends. They never made promises they couldn't keep but did look for ways to be flexible with our particular circumstances.

5.0
Verified Homeowner
Colorado Springs, CO, on Dec 14, 2013

We feel that the sales team & Jaime (construction manager over Turin) worked very hard to satisfy us. They were very responsive and open with us, always showing professionalism & concern. We were disappointed with Classic's standard options and frustrated with the high cost of even minimal upgrades. Although we were made to feel apprehensive about requesting some of our CPRs (especially in the new Summit floor plan), we were pleased with Classic's efforts to accommodate the changes. We felt the draw fees were a bit excessive, but felt the charge for the custom work was fair. The touch up repairs before close were done with somewhat shoddy workmanship. We were pleased with Classic's ability to close on schedule. We have appreciated the support from Classic after we've moved into our home. We are hopeful but not overly optimistic about the repairs to be done that were found in our 30 day walk thru. We are still waiting on follow up regarding a plumbing issue.

4.0
Verified Homeowner
Colorado Springs, CO, on Oct 19, 2013

Jamie, was fantastic. He explained the situation and helped us through the whole process. Chelsea at the design studio was knowledgable and helpful. She did a great job helping us design our kitchen change. The ladies at the sales office we're helpful and friendly.

5.0
Verified Homeowner
Colorado Springs, CO, on Aug 25, 2013

Overall I am very happy with the experience. I do think that it would be a much better experience if there would be more open discussion on the landscaping requirements of the HOA upfront. It is very restrictive regarding the personal desire to put different fencing and perhaps herb gardens.

4.9
Verified Homeowner
Colorado Springs, CO, on Jun 11, 2013

Some custom changes or upgrades were priced higher than expected

4.2
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, on Feb 21, 2024

From day one things are going wrong with appliances and now the drive way??

2.7
Verified Homeowner
Colorado Springs, on Feb 08, 2024

Everything was handled quickly and 100% resolved.

5.0
Verified Homeowner
Colorado Springs, on Jun 03, 2015

Super slow response time to warranty issues. Been waiting for new cabinetry for 2 months. Waiting for garage door to be fixed for a month. Unimpressive service so far.

1.5
Verified Homeowner
Colorado Springs, on May 13, 2015

Overall our home has been very good.

4.2
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, on Jul 09, 2024

Classic Homes really worked with my family, getting into the house of my dreams.

4.7
Verified Homeowner
Colorado Springs, on Oct 02, 2015

I was very pleased with the overall quality of the house, but there were details that weren't coordinated with us (floor and shower tile). The response from the builder supervisor was underwhelming. Further, the supervisor (Jamie) shouldn't have been the one to answer our issues with tiling and other areas. It should have come from the sales office. Jamie was helpful in the beginning but as the schedule wore on he was less responsive and unhelpful in getting our issues resolved. Would have preferred to talk with Sales rather than worry about the build quality due to poor relations with the GC.

4.8
Verified Homeowner
Colorado Springs, on Jan 26, 2015

Home owner required to oversee the operations and find mistakes by the builder. Builder response to issues limited and only if initiated by home owner.

2.9
Verified Homeowner
Colorado Springs, on Jan 22, 2015

Value, Neighborhood planning, and customization options

4.4
Verified Homeowner
Colorado Springs, on Jan 20, 2015

We had some difficulty with some sub-contractor work (hand trowel) and discrepancy over the plan that cost us in excess of $3000 extra. Neither of those major issues were dealt with to our satisfaction

3.8
Verified Homeowner
Colorado Springs, on Oct 09, 2014

There were a few repairs that were needed to be done in the first year. All but one of those was completed in a timely and satisfactory manner. The personnel were responsive to phone calls and emails and quite personable and caring. They show they care personally about their work. One minor repair was requested three times but not completed.

4.4
Verified Homeowner
Colorado Springs, on Aug 30, 2014

Having problems with the birm soil and water running in and spoiling our landscape.

3.9
Verified Homeowner
Colorado Springs, on Aug 21, 2013

Everyone has done their best to ensure quality of fix related building issues.

4.1
Verified Homeowner