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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, on Jun 17, 2021
It took a months for classic to come fix our blue tape inspection issues. Three times I took leave to be there for them to do repairs, and the three times I had to reschedule.
Colorado Springs, CO, on Jan 15, 2022
You told us to be at the design studio in Jan or Feb of 2021. We came and finished our selections the first week of Feb 2021. We were told at that time if we made any changes after that date it would delay our build as supplies, cabinets hardware had to be ordered. Our house was delayed because you chose to delay ordering cabinets knowing about supply chain issues all along the way. You delayed our house 2-2 1/2 months because of cabinets. The builder calls on Mondays were great but usually depressing as there was nothing to report but more delays. The weekly pictures were nice since we were in VA and couldn’t come cross country in the pandemic.
Colorado Springs, on Jan 18, 2022
I really appreciated the quick responses to my claims. There was a little confusion with the agents in the beginning but that was quickly resolved with a phone call. The agent has been very responsive, professional, and respectful. Thank you.
Colorado Springs, on May 05, 2021
Process was smooth and easy with very few issues when we moved in. Those issues have been mostly resolved after almost a year of living in the house at no additional expense.
Colorado Springs, CO, on Dec 28, 2021
We liked the price and how the model was presented. Everything was a roller coaster. We are still missing cabinet doors, our range hood is still not installed. The Masterbedroom is always cold
Colorado Springs, on Jan 10, 2022
Follow up appointments to fix things after closing provide peace of mind.
Colorado Springs, on Apr 10, 2021
Floors are already creaking in multiple places. Front Door is not level and is catching. Vent was leaking over the bathroom during a bad winter storm. Seems like a pretty young home to already be having those issues.
Colorado Springs, CO, on Dec 24, 2021
We liked the experience overall, but when we have the warranty visit in a couple of weeks, we will need to discuss the difficulty in latching the master bedroom door.
Colorado Springs, on Jan 05, 2022
Kyle has been amazing in getting all the repairs done that we've needed so far. He's very attentive.
Colorado Springs, on Mar 16, 2021
We felt rushed to make decisions when choosing options for our home. Additionally, we misunderstood some of the options that were presented to us and decided against choosing those options based on our misunderstandings.
Colorado Springs, CO, on Dec 08, 2021
I liked the communication. This pandemic caused a lot of stress and issues but I appreciated the open and honest communication
Colorado Springs, on Dec 21, 2021
Malachi was very attentive and worked hard to address my concerns.
Colorado Springs, on Feb 03, 2021
The floorplan is very suitable for our needs and interior finishings, such as cabinetry, flooring, and tile are nice. The finish work itself such as installation of casings, baseboards, texture
Colorado Springs, CO, on Sep 30, 2021
We loved working with Hayden and Cheryl. They made us feel like family and we're always there to answer our questions. Great customer service!!! We're having issues with getting our punch list completed. Closed on Wednesday and were told a couple of the items would be completed by Friday.. it's now a month and a half later and they're still not done.
Colorado Springs, on Dec 14, 2021
They took care of a couple small issues immediately!!!
Colorado Springs, on Jan 18, 2021
The sales and construction teams were genuinely nice and kept us in the loop during delays and setbacks. The homes are high quality. Compared with competitors like Keller, we think Classic is a tier above.
Colorado Springs, CO, on Sep 29, 2021
Adam was stellar at initial communication. He provided all the information that we requested and was super fast with responses. Hayden was also phenomenal for the same reasons. We felt we had an excellent personal connection with him. Cheryl was helpful when Hayden wasn't available. Our designer Cheryl did a great job helping us make choices. Our 1 big issue with the design process was the electrical outlets. Telling us that we had to decide where we wanted to install extra outlets while refusing to tell us where the included ones would go or even how many there would be is ridiculous. We 100% would have chosen to not put some that we paid for as well as add ones in places that are inexplicably short on outlets. The "well the code blah blah blah" excuse was complete BS. Matt was friendly but made promises to complete work and then didn't follow through with much of it. Caleb is also very friendly but has been very slow to follow through (or just hasn't yet in several instances).
Colorado Springs, on Dec 28, 2020
We loved working with Classic homes. We love our house. And haven’t had any major issues. Anything that has come up has been minor. And Classic helped with everything.
Colorado Springs, CO, on Sep 09, 2021
I liked the detail steps of the process by email and the pictures every week of the build process. It would have been nice to hear more about the landscaping estimated costs at the start of the purchase to better manage the budget.
Colorado Springs, on Nov 16, 2021
Love the team you have addressing the issues with the house. Always on time
Colorado Springs, on Dec 02, 2020
We loved how great the communication is, and how willing they are to go over issues.
Colorado Springs, CO, on Sep 09, 2021
A few communication issues here and there that made the transition to owning a little rough (mostly being transferred from Builder to HOA).
Colorado Springs, on Oct 29, 2021
Almost everything was fixed within the first 60-90 days from move-in. There are still some outstanding items from just before move-in that have not been satisficed or followed up on by Classic Homes. If we can have those items attended to then it will be a 10/10 for sure.
Colorado Springs, on Nov 03, 2020
The floors in our house feel uneven to us at the seams. Even after they tried to fix it after we moved in, I can still feel where floorboards meet. Everything else has been great.
Colorado Springs, CO, on Aug 11, 2021
Information about the whole process as well as during each phase was ample. Classic reps were professional from the front office down to the field reps. Quality of materials was fantastic. My complaint comes from the closing end. Contractors/Trades actually working in the house did not pay enough attention to detail or worked with enough care to preserve the quality environments. Cleaners did not clean out sinks, did not clean the windows, barely vacuumed, cabinets and drawers still had debris, door hardware was not free of dried paint, and dirt/dust was excessive in the basement. I found paint dropped on the carpet, grout on the tile floor, and glue hardened on the garage floor. Overall, I would say that Classic has the processes down and provides quality care to the customer while the trades may have installed quality materials but with poor quality care/service.
Colorado Springs, on Oct 17, 2021
Once you settle and Classic has your money, the level of service drops significantly. If something happens after settle, don’t expect management to care.
Colorado Springs, CO, on Aug 11, 2021
I liked that we were able to find all the upgrades we wanted with our Classic Home. I dislike that the 1 foot more ceiling height in the basement is standard in Campbell and Vantage homes!
Colorado Springs, on Oct 12, 2021
We like the approach Classic provides for their client home owners the availability to take time and run through another inspection on items that were not working or missed on a walk through.
Colorado Springs, on Oct 07, 2021
Everything went smoothly and repairs were done in a timely manner.
Colorado Springs, CO, on Jul 28, 2021
Liked: Weekly updates, virtually all concerns were addressed (build issues) before i moved in, friendly customer representatives.
Colorado Springs, on Oct 28, 2020
Not classics fault...just took a while to get one cabinet fixed. My rep is awesome and he communicated why. But it still took longer than I wanted. I wanted to switch out my handles and couldn't do it for 4 months after I moved in. But I noticed the issue within 2 days or moving in
Colorado Springs, CO, on Jul 19, 2021
I liked everything from the day I signed contract.
Colorado Springs, on Oct 23, 2020
No follow up, I still have many pending items that have never been addressed
Colorado Springs, CO, on Jul 14, 2021
Love the home and the professionalism of the staff
Colorado Springs, on Oct 21, 2020
Shortcuts taken and some things are cheap but overall it’s good. Concrete in the driveway is fading and turning yellow. Also there is a growing crack on the porch.
Colorado Springs, CO, on Jul 11, 2021
As a realtor, I have worked with several new home builders, the sales team at classic and the overall process is second to none.
Colorado Springs, on Sep 22, 2020
The response has been prompt with the warranty dept, so no issues there, but there are issues with the house that shouldn’t be issues and I expected better from what I had been told about Classic Homes.
Colorado Springs, CO, on Jun 19, 2021
Communication was professional, timely, and informative.
Colorado Springs, on Aug 05, 2020
The warranty department has been on top of it. Any issue I have had has been quickly resolved. We have had only minor issues.
Colorado Springs, CO, on Jun 15, 2021
Classic Team, our realtor, and us did an awesome job going through the process of new home build during the COVID pandemic. Hayden and Cheryl were fantastic keeping us informed with pics and updates each week helping us capture the build through a remote experience. The only part of the process that was really pins and needles was the bidding of lot timing and selection.
Colorado Springs, on Aug 05, 2020
Our experience was great! All items discussed in the 60 day walk were taken care of promptly and to our satisfaction.
Customer Care Team
Classic Homes
Aug 08, 2020
Thank you!
Colorado Springs, CO, on Jun 11, 2021
From the beginning to the end no issues
Colorado Springs, on Jun 10, 2020
Malachi has been incredibly reliable, courteous, professional, and capable.
Colorado Springs, CO, on Jun 11, 2021
Great experience. Everyone was knowledgeable and pleasant to deal with. Hayden and Cheryl were great. Liked the regular updates. We were disappointed in the lack of garage options.
Colorado Springs, CO, on May 16, 2021
The start of the experience went well, Hayden was amazing throughout the entire process. Design studio went well, until Ashley had a hard time with our selections via the paperwork process. Several back and forth a were required with several errors. Her lack of response time was less to be desired. Matt kicked it off string but revealed bad news after the pre-drywall that the “developer” still had to test the sewers...from there our confidence started to drop. Transparency of updates were communicated at the beginning and throughout the build process that started to deplete. Our close dates were miscommunicated by classic to lender resulting in a mess if locking in and unlocking interest rates. House was suppose to start building end of Sept to maybe start of Oct pushed back to Thanksgiving week...and then had to sit and wait for a week and half at the door to close after final walk. In the end, we’re happy with the house, but it was way longer process than anticipated. Especially being the first houses to get started. The blame between classic and the developer was a bit annoying. Nobody took ownership and always had an answer if “not sure when the sewer will be done” never did get a straight answer up till close date. Oh well...hoping the developer gets the back fence in that was told would be done by move in date.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, CO, on Jan 15, 2022
You told us to be at the design studio in Jan or Feb of 2021. We came and finished our selections the first week of Feb 2021. We were told at that time if we made any changes after that date it would delay our build as supplies, cabinets hardware had to be ordered. Our house was delayed because you chose to delay ordering cabinets knowing about supply chain issues all along the way. You delayed our house 2-2 1/2 months because of cabinets. The builder calls on Mondays were great but usually depressing as there was nothing to report but more delays. The weekly pictures were nice since we were in VA and couldn’t come cross country in the pandemic.
Colorado Springs, CO, on Dec 28, 2021
We liked the price and how the model was presented. Everything was a roller coaster. We are still missing cabinet doors, our range hood is still not installed. The Masterbedroom is always cold
Colorado Springs, CO, on Dec 24, 2021
We liked the experience overall, but when we have the warranty visit in a couple of weeks, we will need to discuss the difficulty in latching the master bedroom door.
Colorado Springs, CO, on Dec 08, 2021
I liked the communication. This pandemic caused a lot of stress and issues but I appreciated the open and honest communication
Colorado Springs, CO, on Sep 30, 2021
We loved working with Hayden and Cheryl. They made us feel like family and we're always there to answer our questions. Great customer service!!! We're having issues with getting our punch list completed. Closed on Wednesday and were told a couple of the items would be completed by Friday.. it's now a month and a half later and they're still not done.
Colorado Springs, CO, on Sep 29, 2021
Adam was stellar at initial communication. He provided all the information that we requested and was super fast with responses. Hayden was also phenomenal for the same reasons. We felt we had an excellent personal connection with him. Cheryl was helpful when Hayden wasn't available. Our designer Cheryl did a great job helping us make choices. Our 1 big issue with the design process was the electrical outlets. Telling us that we had to decide where we wanted to install extra outlets while refusing to tell us where the included ones would go or even how many there would be is ridiculous. We 100% would have chosen to not put some that we paid for as well as add ones in places that are inexplicably short on outlets. The "well the code blah blah blah" excuse was complete BS. Matt was friendly but made promises to complete work and then didn't follow through with much of it. Caleb is also very friendly but has been very slow to follow through (or just hasn't yet in several instances).
Colorado Springs, CO, on Sep 09, 2021
I liked the detail steps of the process by email and the pictures every week of the build process. It would have been nice to hear more about the landscaping estimated costs at the start of the purchase to better manage the budget.
Colorado Springs, CO, on Sep 09, 2021
A few communication issues here and there that made the transition to owning a little rough (mostly being transferred from Builder to HOA).
Colorado Springs, CO, on Aug 11, 2021
Information about the whole process as well as during each phase was ample. Classic reps were professional from the front office down to the field reps. Quality of materials was fantastic. My complaint comes from the closing end. Contractors/Trades actually working in the house did not pay enough attention to detail or worked with enough care to preserve the quality environments. Cleaners did not clean out sinks, did not clean the windows, barely vacuumed, cabinets and drawers still had debris, door hardware was not free of dried paint, and dirt/dust was excessive in the basement. I found paint dropped on the carpet, grout on the tile floor, and glue hardened on the garage floor. Overall, I would say that Classic has the processes down and provides quality care to the customer while the trades may have installed quality materials but with poor quality care/service.
Colorado Springs, CO, on Aug 11, 2021
I liked that we were able to find all the upgrades we wanted with our Classic Home. I dislike that the 1 foot more ceiling height in the basement is standard in Campbell and Vantage homes!
Colorado Springs, CO, on Jul 28, 2021
Liked: Weekly updates, virtually all concerns were addressed (build issues) before i moved in, friendly customer representatives.
Colorado Springs, CO, on Jul 19, 2021
I liked everything from the day I signed contract.
Colorado Springs, CO, on Jul 14, 2021
Love the home and the professionalism of the staff
Colorado Springs, CO, on Jul 11, 2021
As a realtor, I have worked with several new home builders, the sales team at classic and the overall process is second to none.
Colorado Springs, CO, on Jun 19, 2021
Communication was professional, timely, and informative.
Colorado Springs, CO, on Jun 15, 2021
Classic Team, our realtor, and us did an awesome job going through the process of new home build during the COVID pandemic. Hayden and Cheryl were fantastic keeping us informed with pics and updates each week helping us capture the build through a remote experience. The only part of the process that was really pins and needles was the bidding of lot timing and selection.
Colorado Springs, CO, on Jun 11, 2021
From the beginning to the end no issues
Colorado Springs, CO, on Jun 11, 2021
Great experience. Everyone was knowledgeable and pleasant to deal with. Hayden and Cheryl were great. Liked the regular updates. We were disappointed in the lack of garage options.
Colorado Springs, CO, on May 16, 2021
The start of the experience went well, Hayden was amazing throughout the entire process. Design studio went well, until Ashley had a hard time with our selections via the paperwork process. Several back and forth a were required with several errors. Her lack of response time was less to be desired. Matt kicked it off string but revealed bad news after the pre-drywall that the “developer” still had to test the sewers...from there our confidence started to drop. Transparency of updates were communicated at the beginning and throughout the build process that started to deplete. Our close dates were miscommunicated by classic to lender resulting in a mess if locking in and unlocking interest rates. House was suppose to start building end of Sept to maybe start of Oct pushed back to Thanksgiving week...and then had to sit and wait for a week and half at the door to close after final walk. In the end, we’re happy with the house, but it was way longer process than anticipated. Especially being the first houses to get started. The blame between classic and the developer was a bit annoying. Nobody took ownership and always had an answer if “not sure when the sewer will be done” never did get a straight answer up till close date. Oh well...hoping the developer gets the back fence in that was told would be done by move in date.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, on Jan 18, 2022
I really appreciated the quick responses to my claims. There was a little confusion with the agents in the beginning but that was quickly resolved with a phone call. The agent has been very responsive, professional, and respectful. Thank you.
Colorado Springs, on Jan 10, 2022
Follow up appointments to fix things after closing provide peace of mind.
Colorado Springs, on Jan 05, 2022
Kyle has been amazing in getting all the repairs done that we've needed so far. He's very attentive.
Colorado Springs, on Dec 21, 2021
Malachi was very attentive and worked hard to address my concerns.
Colorado Springs, on Dec 14, 2021
They took care of a couple small issues immediately!!!
Colorado Springs, on Nov 16, 2021
Love the team you have addressing the issues with the house. Always on time
Colorado Springs, on Oct 29, 2021
Almost everything was fixed within the first 60-90 days from move-in. There are still some outstanding items from just before move-in that have not been satisficed or followed up on by Classic Homes. If we can have those items attended to then it will be a 10/10 for sure.
Colorado Springs, on Oct 17, 2021
Once you settle and Classic has your money, the level of service drops significantly. If something happens after settle, don’t expect management to care.
Colorado Springs, on Oct 12, 2021
We like the approach Classic provides for their client home owners the availability to take time and run through another inspection on items that were not working or missed on a walk through.
Colorado Springs, on Oct 07, 2021
Everything went smoothly and repairs were done in a timely manner.
Colorado Springs, on Oct 28, 2020
Not classics fault...just took a while to get one cabinet fixed. My rep is awesome and he communicated why. But it still took longer than I wanted. I wanted to switch out my handles and couldn't do it for 4 months after I moved in. But I noticed the issue within 2 days or moving in
Colorado Springs, on Oct 23, 2020
No follow up, I still have many pending items that have never been addressed
Colorado Springs, on Oct 21, 2020
Shortcuts taken and some things are cheap but overall it’s good. Concrete in the driveway is fading and turning yellow. Also there is a growing crack on the porch.
Colorado Springs, on Sep 22, 2020
The response has been prompt with the warranty dept, so no issues there, but there are issues with the house that shouldn’t be issues and I expected better from what I had been told about Classic Homes.
Colorado Springs, on Aug 05, 2020
The warranty department has been on top of it. Any issue I have had has been quickly resolved. We have had only minor issues.
Colorado Springs, on Aug 05, 2020
Our experience was great! All items discussed in the 60 day walk were taken care of promptly and to our satisfaction.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, on Jun 17, 2021
It took a months for classic to come fix our blue tape inspection issues. Three times I took leave to be there for them to do repairs, and the three times I had to reschedule.
Colorado Springs, on May 05, 2021
Process was smooth and easy with very few issues when we moved in. Those issues have been mostly resolved after almost a year of living in the house at no additional expense.
Colorado Springs, on Apr 10, 2021
Floors are already creaking in multiple places. Front Door is not level and is catching. Vent was leaking over the bathroom during a bad winter storm. Seems like a pretty young home to already be having those issues.
Colorado Springs, on Mar 16, 2021
We felt rushed to make decisions when choosing options for our home. Additionally, we misunderstood some of the options that were presented to us and decided against choosing those options based on our misunderstandings.
Colorado Springs, on Feb 03, 2021
The floorplan is very suitable for our needs and interior finishings, such as cabinetry, flooring, and tile are nice. The finish work itself such as installation of casings, baseboards, texture
Colorado Springs, on Jan 18, 2021
The sales and construction teams were genuinely nice and kept us in the loop during delays and setbacks. The homes are high quality. Compared with competitors like Keller, we think Classic is a tier above.
Colorado Springs, on Dec 28, 2020
We loved working with Classic homes. We love our house. And haven’t had any major issues. Anything that has come up has been minor. And Classic helped with everything.
Colorado Springs, on Dec 02, 2020
We loved how great the communication is, and how willing they are to go over issues.
Customer Care Team
Classic Homes
Aug 08, 2020
Thank you!