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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, CO, on May 12, 2024
Very organized, efficient, and all details were addressed without question.
Colorado Springs, on May 16, 2024
What I liked about customer care was that they were caring and took time to get to know you. In terms of the warranty service the specialist was professional; however, it felt like they were talking at me and not with me.
Colorado Springs, on Jul 22, 2024
The members of the Classic Staff were extremely helpful and in some cases went above and beyond. Still have a few minor things that need to be repaired. I'll be submitting a work order soon. Thank you!
Colorado Springs, on Jun 17, 2021
It took a months for classic to come fix our blue tape inspection issues. Three times I took leave to be there for them to do repairs, and the three times I had to reschedule.
Colorado Springs, CO, on Apr 11, 2024
We liked everything except for the fact that landscaping and blinds weren't included. We have built 3 homes now with builders, and this the first time we moved into a home that wasn't 100% complete.
Colorado Springs, on May 09, 2024
Classic is really responsive and resolved things quickly.
Colorado Springs, on May 05, 2021
Process was smooth and easy with very few issues when we moved in. Those issues have been mostly resolved after almost a year of living in the house at no additional expense.
Colorado Springs, on May 02, 2022
Disappointed that we met your deadlines to make selections. Were told needed to do this so you could order our selections. But you waited 6 mos to order things like kitchen cabinets and it caught you and us in the supply chain issues.
Colorado Springs, CO, on Mar 12, 2024
Everyone was great and very informative. Had no issues from contract to move in
Colorado Springs, on Apr 10, 2021
Floors are already creaking in multiple places. Front Door is not level and is catching. Vent was leaking over the bathroom during a bad winter storm. Seems like a pretty young home to already be having those issues.
Colorado Springs, CO, on Jan 12, 2024
Very helpful and responsive, especially since we were not onsite.
Colorado Springs, on Mar 16, 2021
We felt rushed to make decisions when choosing options for our home. Additionally, we misunderstood some of the options that were presented to us and decided against choosing those options based on our misunderstandings.
Colorado Springs, CO, on Jan 15, 2022
You told us to be at the design studio in Jan or Feb of 2021. We came and finished our selections the first week of Feb 2021. We were told at that time if we made any changes after that date it would delay our build as supplies, cabinets hardware had to be ordered. Our house was delayed because you chose to delay ordering cabinets knowing about supply chain issues all along the way. You delayed our house 2-2 1/2 months because of cabinets. The builder calls on Mondays were great but usually depressing as there was nothing to report but more delays. The weekly pictures were nice since we were in VA and couldn’t come cross country in the pandemic.
Colorado Springs, on Apr 10, 2022
Chase is awesome, some of the contractors seem incompetent.
Colorado Springs, on Feb 03, 2021
The floorplan is very suitable for our needs and interior finishings, such as cabinetry, flooring, and tile are nice. The finish work itself such as installation of casings, baseboards, texture
Colorado Springs, CO, on Dec 28, 2021
We liked the price and how the model was presented. Everything was a roller coaster. We are still missing cabinet doors, our range hood is still not installed. The Masterbedroom is always cold
Colorado Springs, on Jan 24, 2022
When we told our warranty rep about how the cabinets were not all in order and some stuck, didn't close all the way or function properly, he argued with us telling us "well, that's because they are new and over time, as you use them, they will come around and work as you want." This clearly isn't the case. Our cabinets don't shut all the way after even six months of obviously constant use. The cabinets in the wet bar in the basement get stuck and we have to push them in with force, our kitchen cabinets are the same way and won't close all the way unless we muck about with the cabinets and shift things around. It's really annoying having paid for upgraded cabinets and the warranty personnel argue about how they work.
Colorado Springs, on Jan 18, 2021
The sales and construction teams were genuinely nice and kept us in the loop during delays and setbacks. The homes are high quality. Compared with competitors like Keller, we think Classic is a tier above.
Colorado Springs, CO, on Dec 24, 2021
We liked the experience overall, but when we have the warranty visit in a couple of weeks, we will need to discuss the difficulty in latching the master bedroom door.
Colorado Springs, on Jan 18, 2022
I really appreciated the quick responses to my claims. There was a little confusion with the agents in the beginning but that was quickly resolved with a phone call. The agent has been very responsive, professional, and respectful. Thank you.
Colorado Springs, on Dec 28, 2020
We loved working with Classic homes. We love our house. And haven’t had any major issues. Anything that has come up has been minor. And Classic helped with everything.
Colorado Springs, CO, on Dec 08, 2021
I liked the communication. This pandemic caused a lot of stress and issues but I appreciated the open and honest communication
Colorado Springs, on Jan 10, 2022
Follow up appointments to fix things after closing provide peace of mind.
Colorado Springs, on Dec 02, 2020
We loved how great the communication is, and how willing they are to go over issues.
Colorado Springs, CO, on Sep 30, 2021
We loved working with Hayden and Cheryl. They made us feel like family and we're always there to answer our questions. Great customer service!!! We're having issues with getting our punch list completed. Closed on Wednesday and were told a couple of the items would be completed by Friday.. it's now a month and a half later and they're still not done.
Colorado Springs, on Jan 05, 2022
Kyle has been amazing in getting all the repairs done that we've needed so far. He's very attentive.
Colorado Springs, on Nov 03, 2020
The floors in our house feel uneven to us at the seams. Even after they tried to fix it after we moved in, I can still feel where floorboards meet. Everything else has been great.
Colorado Springs, CO, on Sep 29, 2021
Adam was stellar at initial communication. He provided all the information that we requested and was super fast with responses. Hayden was also phenomenal for the same reasons. We felt we had an excellent personal connection with him. Cheryl was helpful when Hayden wasn't available. Our designer Cheryl did a great job helping us make choices. Our 1 big issue with the design process was the electrical outlets. Telling us that we had to decide where we wanted to install extra outlets while refusing to tell us where the included ones would go or even how many there would be is ridiculous. We 100% would have chosen to not put some that we paid for as well as add ones in places that are inexplicably short on outlets. The "well the code blah blah blah" excuse was complete BS. Matt was friendly but made promises to complete work and then didn't follow through with much of it. Caleb is also very friendly but has been very slow to follow through (or just hasn't yet in several instances).
Colorado Springs, on Dec 21, 2021
Malachi was very attentive and worked hard to address my concerns.
Colorado Springs, CO, on Sep 09, 2021
I liked the detail steps of the process by email and the pictures every week of the build process. It would have been nice to hear more about the landscaping estimated costs at the start of the purchase to better manage the budget.
Colorado Springs, on Dec 14, 2021
They took care of a couple small issues immediately!!!
Colorado Springs, CO, on Sep 09, 2021
A few communication issues here and there that made the transition to owning a little rough (mostly being transferred from Builder to HOA).
Colorado Springs, CO, on Aug 11, 2021
Information about the whole process as well as during each phase was ample. Classic reps were professional from the front office down to the field reps. Quality of materials was fantastic. My complaint comes from the closing end. Contractors/Trades actually working in the house did not pay enough attention to detail or worked with enough care to preserve the quality environments. Cleaners did not clean out sinks, did not clean the windows, barely vacuumed, cabinets and drawers still had debris, door hardware was not free of dried paint, and dirt/dust was excessive in the basement. I found paint dropped on the carpet, grout on the tile floor, and glue hardened on the garage floor. Overall, I would say that Classic has the processes down and provides quality care to the customer while the trades may have installed quality materials but with poor quality care/service.
Colorado Springs, on Nov 16, 2021
Love the team you have addressing the issues with the house. Always on time
Colorado Springs, CO, on Aug 11, 2021
I liked that we were able to find all the upgrades we wanted with our Classic Home. I dislike that the 1 foot more ceiling height in the basement is standard in Campbell and Vantage homes!
Colorado Springs, on Oct 29, 2021
Almost everything was fixed within the first 60-90 days from move-in. There are still some outstanding items from just before move-in that have not been satisficed or followed up on by Classic Homes. If we can have those items attended to then it will be a 10/10 for sure.
Colorado Springs, on Oct 17, 2021
Once you settle and Classic has your money, the level of service drops significantly. If something happens after settle, don’t expect management to care.
Colorado Springs, CO, on Jul 28, 2021
Liked: Weekly updates, virtually all concerns were addressed (build issues) before i moved in, friendly customer representatives.
Colorado Springs, on Oct 12, 2021
We like the approach Classic provides for their client home owners the availability to take time and run through another inspection on items that were not working or missed on a walk through.
Colorado Springs, CO, on Jul 19, 2021
I liked everything from the day I signed contract.
Colorado Springs, on Oct 07, 2021
Everything went smoothly and repairs were done in a timely manner.
Colorado Springs, CO, on Jul 14, 2021
Love the home and the professionalism of the staff
Colorado Springs, on Oct 28, 2020
Not classics fault...just took a while to get one cabinet fixed. My rep is awesome and he communicated why. But it still took longer than I wanted. I wanted to switch out my handles and couldn't do it for 4 months after I moved in. But I noticed the issue within 2 days or moving in
Colorado Springs, CO, on Jul 11, 2021
As a realtor, I have worked with several new home builders, the sales team at classic and the overall process is second to none.
Colorado Springs, on Oct 23, 2020
No follow up, I still have many pending items that have never been addressed
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, CO, on May 12, 2024
Very organized, efficient, and all details were addressed without question.
Colorado Springs, CO, on Apr 11, 2024
We liked everything except for the fact that landscaping and blinds weren't included. We have built 3 homes now with builders, and this the first time we moved into a home that wasn't 100% complete.
Colorado Springs, CO, on Mar 12, 2024
Everyone was great and very informative. Had no issues from contract to move in
Colorado Springs, CO, on Jan 12, 2024
Very helpful and responsive, especially since we were not onsite.
Colorado Springs, CO, on Jan 15, 2022
You told us to be at the design studio in Jan or Feb of 2021. We came and finished our selections the first week of Feb 2021. We were told at that time if we made any changes after that date it would delay our build as supplies, cabinets hardware had to be ordered. Our house was delayed because you chose to delay ordering cabinets knowing about supply chain issues all along the way. You delayed our house 2-2 1/2 months because of cabinets. The builder calls on Mondays were great but usually depressing as there was nothing to report but more delays. The weekly pictures were nice since we were in VA and couldn’t come cross country in the pandemic.
Colorado Springs, CO, on Dec 28, 2021
We liked the price and how the model was presented. Everything was a roller coaster. We are still missing cabinet doors, our range hood is still not installed. The Masterbedroom is always cold
Colorado Springs, CO, on Dec 24, 2021
We liked the experience overall, but when we have the warranty visit in a couple of weeks, we will need to discuss the difficulty in latching the master bedroom door.
Colorado Springs, CO, on Dec 08, 2021
I liked the communication. This pandemic caused a lot of stress and issues but I appreciated the open and honest communication
Colorado Springs, CO, on Sep 30, 2021
We loved working with Hayden and Cheryl. They made us feel like family and we're always there to answer our questions. Great customer service!!! We're having issues with getting our punch list completed. Closed on Wednesday and were told a couple of the items would be completed by Friday.. it's now a month and a half later and they're still not done.
Colorado Springs, CO, on Sep 29, 2021
Adam was stellar at initial communication. He provided all the information that we requested and was super fast with responses. Hayden was also phenomenal for the same reasons. We felt we had an excellent personal connection with him. Cheryl was helpful when Hayden wasn't available. Our designer Cheryl did a great job helping us make choices. Our 1 big issue with the design process was the electrical outlets. Telling us that we had to decide where we wanted to install extra outlets while refusing to tell us where the included ones would go or even how many there would be is ridiculous. We 100% would have chosen to not put some that we paid for as well as add ones in places that are inexplicably short on outlets. The "well the code blah blah blah" excuse was complete BS. Matt was friendly but made promises to complete work and then didn't follow through with much of it. Caleb is also very friendly but has been very slow to follow through (or just hasn't yet in several instances).
Colorado Springs, CO, on Sep 09, 2021
I liked the detail steps of the process by email and the pictures every week of the build process. It would have been nice to hear more about the landscaping estimated costs at the start of the purchase to better manage the budget.
Colorado Springs, CO, on Sep 09, 2021
A few communication issues here and there that made the transition to owning a little rough (mostly being transferred from Builder to HOA).
Colorado Springs, CO, on Aug 11, 2021
Information about the whole process as well as during each phase was ample. Classic reps were professional from the front office down to the field reps. Quality of materials was fantastic. My complaint comes from the closing end. Contractors/Trades actually working in the house did not pay enough attention to detail or worked with enough care to preserve the quality environments. Cleaners did not clean out sinks, did not clean the windows, barely vacuumed, cabinets and drawers still had debris, door hardware was not free of dried paint, and dirt/dust was excessive in the basement. I found paint dropped on the carpet, grout on the tile floor, and glue hardened on the garage floor. Overall, I would say that Classic has the processes down and provides quality care to the customer while the trades may have installed quality materials but with poor quality care/service.
Colorado Springs, CO, on Aug 11, 2021
I liked that we were able to find all the upgrades we wanted with our Classic Home. I dislike that the 1 foot more ceiling height in the basement is standard in Campbell and Vantage homes!
Colorado Springs, CO, on Jul 28, 2021
Liked: Weekly updates, virtually all concerns were addressed (build issues) before i moved in, friendly customer representatives.
Colorado Springs, CO, on Jul 19, 2021
I liked everything from the day I signed contract.
Colorado Springs, CO, on Jul 14, 2021
Love the home and the professionalism of the staff
Colorado Springs, CO, on Jul 11, 2021
As a realtor, I have worked with several new home builders, the sales team at classic and the overall process is second to none.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, on May 16, 2024
What I liked about customer care was that they were caring and took time to get to know you. In terms of the warranty service the specialist was professional; however, it felt like they were talking at me and not with me.
Colorado Springs, on May 09, 2024
Classic is really responsive and resolved things quickly.
Colorado Springs, on May 02, 2022
Disappointed that we met your deadlines to make selections. Were told needed to do this so you could order our selections. But you waited 6 mos to order things like kitchen cabinets and it caught you and us in the supply chain issues.
Colorado Springs, on Apr 10, 2022
Chase is awesome, some of the contractors seem incompetent.
Colorado Springs, on Jan 24, 2022
When we told our warranty rep about how the cabinets were not all in order and some stuck, didn't close all the way or function properly, he argued with us telling us "well, that's because they are new and over time, as you use them, they will come around and work as you want." This clearly isn't the case. Our cabinets don't shut all the way after even six months of obviously constant use. The cabinets in the wet bar in the basement get stuck and we have to push them in with force, our kitchen cabinets are the same way and won't close all the way unless we muck about with the cabinets and shift things around. It's really annoying having paid for upgraded cabinets and the warranty personnel argue about how they work.
Colorado Springs, on Jan 18, 2022
I really appreciated the quick responses to my claims. There was a little confusion with the agents in the beginning but that was quickly resolved with a phone call. The agent has been very responsive, professional, and respectful. Thank you.
Colorado Springs, on Jan 10, 2022
Follow up appointments to fix things after closing provide peace of mind.
Colorado Springs, on Jan 05, 2022
Kyle has been amazing in getting all the repairs done that we've needed so far. He's very attentive.
Colorado Springs, on Dec 21, 2021
Malachi was very attentive and worked hard to address my concerns.
Colorado Springs, on Dec 14, 2021
They took care of a couple small issues immediately!!!
Colorado Springs, on Nov 16, 2021
Love the team you have addressing the issues with the house. Always on time
Colorado Springs, on Oct 29, 2021
Almost everything was fixed within the first 60-90 days from move-in. There are still some outstanding items from just before move-in that have not been satisficed or followed up on by Classic Homes. If we can have those items attended to then it will be a 10/10 for sure.
Colorado Springs, on Oct 17, 2021
Once you settle and Classic has your money, the level of service drops significantly. If something happens after settle, don’t expect management to care.
Colorado Springs, on Oct 12, 2021
We like the approach Classic provides for their client home owners the availability to take time and run through another inspection on items that were not working or missed on a walk through.
Colorado Springs, on Oct 07, 2021
Everything went smoothly and repairs were done in a timely manner.
Colorado Springs, on Oct 28, 2020
Not classics fault...just took a while to get one cabinet fixed. My rep is awesome and he communicated why. But it still took longer than I wanted. I wanted to switch out my handles and couldn't do it for 4 months after I moved in. But I noticed the issue within 2 days or moving in
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Colorado Springs, on Jul 22, 2024
The members of the Classic Staff were extremely helpful and in some cases went above and beyond. Still have a few minor things that need to be repaired. I'll be submitting a work order soon. Thank you!
Colorado Springs, on Jun 17, 2021
It took a months for classic to come fix our blue tape inspection issues. Three times I took leave to be there for them to do repairs, and the three times I had to reschedule.
Colorado Springs, on May 05, 2021
Process was smooth and easy with very few issues when we moved in. Those issues have been mostly resolved after almost a year of living in the house at no additional expense.
Colorado Springs, on Apr 10, 2021
Floors are already creaking in multiple places. Front Door is not level and is catching. Vent was leaking over the bathroom during a bad winter storm. Seems like a pretty young home to already be having those issues.
Colorado Springs, on Mar 16, 2021
We felt rushed to make decisions when choosing options for our home. Additionally, we misunderstood some of the options that were presented to us and decided against choosing those options based on our misunderstandings.
Colorado Springs, on Feb 03, 2021
The floorplan is very suitable for our needs and interior finishings, such as cabinetry, flooring, and tile are nice. The finish work itself such as installation of casings, baseboards, texture
Colorado Springs, on Jan 18, 2021
The sales and construction teams were genuinely nice and kept us in the loop during delays and setbacks. The homes are high quality. Compared with competitors like Keller, we think Classic is a tier above.
Colorado Springs, on Dec 28, 2020
We loved working with Classic homes. We love our house. And haven’t had any major issues. Anything that has come up has been minor. And Classic helped with everything.
Colorado Springs, on Dec 02, 2020
We loved how great the communication is, and how willing they are to go over issues.