Top Homebuilder Ratings & Reviews

Classic Homes

Midtown @ Wolf Ranch

53 Homeowner Reviews Completed May 2021 - Aug 2022

Overall Satisfaction

4.4
Customers' overall satisfaction
4.4
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.7

Home Personalization Experience

4.6

Lender Experience

5.0

Construction Experience

4.4

Customer Care Experience

4.6

Home Readiness

4.1

Installation & Workmanship

4.4

Community Profile

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Classic Homes is a locally owned Colorado Springs builder and the only builder to have received the Better Business Bureau’s “Excellence in Customer Service” award on three separate occasions and is also the only builder to be designated as Colorado Springs Best Homebuilder by The Gazette for twelve years running, and the Colorado Springs Business Journal for eleven years running — a true testament to the care and commitment Classic Homes shows our home buyers before, during, and after they’ve become members of our communities.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, on May 31, 2022

Home was not completed in time for closing. Warranty rep for my home vs. my neighbors home were very inconsistent. I have cracking in baseboards, and they won't fix it due to it being "cosmetic". However, my next door neighbor has a different warranty rep who will fix anything she asks whether it is paint or anything else.

1.5
Verified Homeowner
Colorado Springs, CO, on Aug 05, 2022

We had a pretty smooth ride right from the beginning; acquiring the plot, sales team, design process, walk through with the supervisor, warranty team, pretty much everybody. A little flexibility during the design process would have been great. Such as an option to upgrade the door knobs with locks in all rooms. We understand that closing date could not have been predicted accurately with the supply chain disruption. However, we would have appreciated an engaged communication once we were likely within 90 days of closing. We are enjoying our house so far. We are happy with our decision to build with Classic and very much appreciate you getting us into our home.

4.5
Verified Homeowner
Colorado Springs, on Mar 10, 2022

Lots of things need to go to warrant, seems like the place was just regrown together without any care

3.5
Verified Homeowner
Colorado Springs, CO, on Jul 12, 2022

Communication throughout the process fantastic.

5.0
Verified Homeowner
Colorado Springs, on Feb 15, 2022

It took awhile to get things done after move in. A lot had to do with getting materials because of Covid.

4.6
Verified Homeowner
Colorado Springs, CO, on Jun 16, 2022

It was all super easy and there was great communication at all steps!

4.8
Verified Homeowner
Colorado Springs, on Jan 20, 2022

Scheduling appointment communication.

2.5
Verified Homeowner
Colorado Springs, CO, on Jun 08, 2022

Painting job was not perfectly done at the time of closing and moved in

4.6
Verified Homeowner
Colorado Springs, on Dec 18, 2021

I happy with service overall 97%. If I may request I wish I had more information or have more time Desigin Center.

5.0
Verified Homeowner
Colorado Springs, CO, on Jun 04, 2022

We greatly appreciated the weekly photos sent to us by the Sales team. We understand it was a different time with the pandemic/supply issues/committing to dates we just wish we could have been provided a better "estimate" of month of closing. Otherwise, it has been a nice experience.

4.7
Verified Homeowner
Colorado Springs, CO, on May 11, 2022

I liked the quality of the construction. The house is well built. The floors do not make a sound. Love it!

5.0
Verified Homeowner
Colorado Springs, CO, on Apr 14, 2022

First of all, bravo. The experience was full of ups and downs and through it all, I loved how the Classic team was there to listen/respond. The sales team was always available for calls, understanding of issues, and motivated to help. The weekly photos helped tons. The builder phone calls with Kyle were also extremely helpful. Even with the responsibility of 100 other homes, the team always made me feel like my home was special. Loved the design studio. My biggest acknowledgement to Classic is committing to the home price for the duration of the contract. It was because of this that I was able to afford this home. Thank you. Many of the dislikes were likely associated with supply chain and labor issues that were a result of COVID - to what extent, I sometimes wondered. Sometimes it felt as though Wolf Ranch was experience supply chain issues but spec homes on Pathways were being built in a fraction of the time.

4.8
Verified Homeowner
Colorado Springs, CO, on Apr 09, 2022

I really enjoyed the level of communication i got, I was able to plan around everything once getting into the house. I didn't like the difficulty in getting the initial close date, although that is understandable considering the state of the supply chain right now. On that same note it is a shame the appliances weren't all available at close but that's a result of the supply issues as well. The design center was a pretty cool experience as well that I really enjoyed, one thing i with there was there was the paint colors on display on the different types of wood, some of that was just explained to me rather than seeing what it would look like. It turned out well for me but i was a bit unsure if the cabinets would turn out the way I wanted them until I saw them in the house. Aside from that the whole process was very pleasant and all the people along the way have been great to deal with! Thanks for building my new home!

4.6
Verified Homeowner
Colorado Springs, CO, on Apr 09, 2022

Sales group was very responsive to our inquiries,construction group also responsive through difficult supply chain issues and Backorders’s

4.9
Verified Homeowner
Colorado Springs, CO, on Mar 02, 2022

Liked the floorplan and location. Liked the proposed construction methods. Liked the design center. Did not like: options offered that weren't actually available, fighting to get a fix for base sink faucet/drain pulls that weren't reasonable to use, sloppy construction - if the walls show up pre-built, there's not a lot of good reasons that walls can't be plumb/square and correctly seated and affixed to rim joists. Doors installed out of square and not remedied until paint and caulk were done which resulted in terrible finish quality. Having punch list tape removed en-masse without repairs being made. Forced closing when punch list items were far from being complete - and still not complete nearly 2 months later.

3.8
Verified Homeowner
Colorado Springs, CO, on Jan 24, 2022

I have big holes all over a house I took a 437thousand something loan. Not satisfied.

1.4
Verified Homeowner
Colorado Springs, CO, on Jan 15, 2022

All was smooth, no dislikes

4.4
Verified Homeowner
Colorado Springs, CO, on Jan 15, 2022

Sales reps (Josh was our primary, with some interaction with Kimberly and Jennifer), were great and helpful throughout the process. No issues with them. Home quality is sub-par and not what I expected from Classic. I am a licensed Real Estate Broker in Colorado, and there was a time when Classic was a trusted builder. Unfortunately, that is no longer seems to be true. The quality of the tile work in my home is not only sub par, it is actually amateur quality. The carpet on the lower two levels of stairs upon move in was already in need of replacement due to numerous contractors in and out, wearing shoes, with no plastic protection on the carpet. Numerous touch ups to paint resulted in paint in carpet, and on laminate in some areas. I could really go on... some of these items were easily corrected, but the uncovered carpet and absolutely horrible shower/bath tile jobs are inexcusable issues. I bought this home as an investment property, but will not hold it more than 1 to 2 years max due to quality concerns. I have another Classic under contract in the same neighborhood that we plan to live in (because we do love the floorplans and low maintenance aspect of the community). We contracted before seeing the quality issues with the investment property. I will be looking closely during the build process and will not allow some of those issues to be repeated on the second home. Hopefully before the next home is built, Classic finds a sub that actually knows how to lay tile on a vertical surface.

4.2
Verified Homeowner
Colorado Springs, CO, on Nov 15, 2021

I liked the continuous updates on the progress of the home. I disliked feeling like the soft closing date couldn’t be moved an extra week or two to fulfill house design needs. I disliked not knowing about things like having a light pole installed on the corner lot (where my house is built) that shines bright through the master bedroom windows and shakes like crazy during windy days.

3.6
Verified Homeowner
Colorado Springs, CO, on Oct 06, 2021

Receiving constant updates and pictures during construction was wonderful. The design appointments felt rushed, which I wasn’t a fan of.

4.2
Verified Homeowner
Colorado Springs, CO, on Sep 17, 2021

We loved the whole process. Classic has a stellar system of communication and process of building that makes them the best!

4.7
Verified Homeowner
Colorado Springs, CO, on Sep 15, 2021

Very pleased with attention to detail

5.0
Verified Homeowner
Colorado Springs, CO, on Sep 09, 2021

The team (from sales to site sup) has been very transparent from the beginning & communicated frequently about the construction progress. Although there were some minor discrepancies since moving in, they werent major concerns & the team was very prompt & responsive for any repairs needed

4.9
Verified Homeowner
Colorado Springs, CO, on Aug 11, 2021

Tight timelines and communication though I understand this is due to the incredible housing boom we have

4.9
Verified Homeowner
Colorado Springs, CO, on Aug 11, 2021

The process was long, but in the end, I am satisfied.

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, CO, on Aug 05, 2022

We had a pretty smooth ride right from the beginning; acquiring the plot, sales team, design process, walk through with the supervisor, warranty team, pretty much everybody. A little flexibility during the design process would have been great. Such as an option to upgrade the door knobs with locks in all rooms. We understand that closing date could not have been predicted accurately with the supply chain disruption. However, we would have appreciated an engaged communication once we were likely within 90 days of closing. We are enjoying our house so far. We are happy with our decision to build with Classic and very much appreciate you getting us into our home.

4.5
Verified Homeowner
Colorado Springs, CO, on Jul 12, 2022

Communication throughout the process fantastic.

5.0
Verified Homeowner
Colorado Springs, CO, on Jun 16, 2022

It was all super easy and there was great communication at all steps!

4.8
Verified Homeowner
Colorado Springs, CO, on Jun 08, 2022

Painting job was not perfectly done at the time of closing and moved in

4.6
Verified Homeowner
Colorado Springs, CO, on Jun 04, 2022

We greatly appreciated the weekly photos sent to us by the Sales team. We understand it was a different time with the pandemic/supply issues/committing to dates we just wish we could have been provided a better "estimate" of month of closing. Otherwise, it has been a nice experience.

4.7
Verified Homeowner
Colorado Springs, CO, on May 11, 2022

I liked the quality of the construction. The house is well built. The floors do not make a sound. Love it!

5.0
Verified Homeowner
Colorado Springs, CO, on Apr 14, 2022

First of all, bravo. The experience was full of ups and downs and through it all, I loved how the Classic team was there to listen/respond. The sales team was always available for calls, understanding of issues, and motivated to help. The weekly photos helped tons. The builder phone calls with Kyle were also extremely helpful. Even with the responsibility of 100 other homes, the team always made me feel like my home was special. Loved the design studio. My biggest acknowledgement to Classic is committing to the home price for the duration of the contract. It was because of this that I was able to afford this home. Thank you. Many of the dislikes were likely associated with supply chain and labor issues that were a result of COVID - to what extent, I sometimes wondered. Sometimes it felt as though Wolf Ranch was experience supply chain issues but spec homes on Pathways were being built in a fraction of the time.

4.8
Verified Homeowner
Colorado Springs, CO, on Apr 09, 2022

I really enjoyed the level of communication i got, I was able to plan around everything once getting into the house. I didn't like the difficulty in getting the initial close date, although that is understandable considering the state of the supply chain right now. On that same note it is a shame the appliances weren't all available at close but that's a result of the supply issues as well. The design center was a pretty cool experience as well that I really enjoyed, one thing i with there was there was the paint colors on display on the different types of wood, some of that was just explained to me rather than seeing what it would look like. It turned out well for me but i was a bit unsure if the cabinets would turn out the way I wanted them until I saw them in the house. Aside from that the whole process was very pleasant and all the people along the way have been great to deal with! Thanks for building my new home!

4.6
Verified Homeowner
Colorado Springs, CO, on Apr 09, 2022

Sales group was very responsive to our inquiries,construction group also responsive through difficult supply chain issues and Backorders’s

4.9
Verified Homeowner
Colorado Springs, CO, on Mar 02, 2022

Liked the floorplan and location. Liked the proposed construction methods. Liked the design center. Did not like: options offered that weren't actually available, fighting to get a fix for base sink faucet/drain pulls that weren't reasonable to use, sloppy construction - if the walls show up pre-built, there's not a lot of good reasons that walls can't be plumb/square and correctly seated and affixed to rim joists. Doors installed out of square and not remedied until paint and caulk were done which resulted in terrible finish quality. Having punch list tape removed en-masse without repairs being made. Forced closing when punch list items were far from being complete - and still not complete nearly 2 months later.

3.8
Verified Homeowner
Colorado Springs, CO, on Jan 24, 2022

I have big holes all over a house I took a 437thousand something loan. Not satisfied.

1.4
Verified Homeowner
Colorado Springs, CO, on Jan 15, 2022

All was smooth, no dislikes

4.4
Verified Homeowner
Colorado Springs, CO, on Jan 15, 2022

Sales reps (Josh was our primary, with some interaction with Kimberly and Jennifer), were great and helpful throughout the process. No issues with them. Home quality is sub-par and not what I expected from Classic. I am a licensed Real Estate Broker in Colorado, and there was a time when Classic was a trusted builder. Unfortunately, that is no longer seems to be true. The quality of the tile work in my home is not only sub par, it is actually amateur quality. The carpet on the lower two levels of stairs upon move in was already in need of replacement due to numerous contractors in and out, wearing shoes, with no plastic protection on the carpet. Numerous touch ups to paint resulted in paint in carpet, and on laminate in some areas. I could really go on... some of these items were easily corrected, but the uncovered carpet and absolutely horrible shower/bath tile jobs are inexcusable issues. I bought this home as an investment property, but will not hold it more than 1 to 2 years max due to quality concerns. I have another Classic under contract in the same neighborhood that we plan to live in (because we do love the floorplans and low maintenance aspect of the community). We contracted before seeing the quality issues with the investment property. I will be looking closely during the build process and will not allow some of those issues to be repeated on the second home. Hopefully before the next home is built, Classic finds a sub that actually knows how to lay tile on a vertical surface.

4.2
Verified Homeowner
Colorado Springs, CO, on Nov 15, 2021

I liked the continuous updates on the progress of the home. I disliked feeling like the soft closing date couldn’t be moved an extra week or two to fulfill house design needs. I disliked not knowing about things like having a light pole installed on the corner lot (where my house is built) that shines bright through the master bedroom windows and shakes like crazy during windy days.

3.6
Verified Homeowner
Colorado Springs, CO, on Oct 06, 2021

Receiving constant updates and pictures during construction was wonderful. The design appointments felt rushed, which I wasn’t a fan of.

4.2
Verified Homeowner
Colorado Springs, CO, on Sep 17, 2021

We loved the whole process. Classic has a stellar system of communication and process of building that makes them the best!

4.7
Verified Homeowner
Colorado Springs, CO, on Sep 15, 2021

Very pleased with attention to detail

5.0
Verified Homeowner
Colorado Springs, CO, on Sep 09, 2021

The team (from sales to site sup) has been very transparent from the beginning & communicated frequently about the construction progress. Although there were some minor discrepancies since moving in, they werent major concerns & the team was very prompt & responsive for any repairs needed

4.9
Verified Homeowner
Colorado Springs, CO, on Aug 11, 2021

Tight timelines and communication though I understand this is due to the incredible housing boom we have

4.9
Verified Homeowner
Colorado Springs, CO, on Aug 11, 2021

The process was long, but in the end, I am satisfied.

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, on May 31, 2022

Home was not completed in time for closing. Warranty rep for my home vs. my neighbors home were very inconsistent. I have cracking in baseboards, and they won't fix it due to it being "cosmetic". However, my next door neighbor has a different warranty rep who will fix anything she asks whether it is paint or anything else.

1.5
Verified Homeowner
Colorado Springs, on Mar 10, 2022

Lots of things need to go to warrant, seems like the place was just regrown together without any care

3.5
Verified Homeowner
Colorado Springs, on Feb 15, 2022

It took awhile to get things done after move in. A lot had to do with getting materials because of Covid.

4.6
Verified Homeowner
Colorado Springs, on Jan 20, 2022

Scheduling appointment communication.

2.5
Verified Homeowner
Colorado Springs, on Dec 18, 2021

I happy with service overall 97%. If I may request I wish I had more information or have more time Desigin Center.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

There are no homeowner comments for this time period yet