Top Homebuilder Ratings & Reviews

Classic Homes

Bison Ranch

58 Homeowner Reviews Completed Jun 2020 - Jul 2021

Overall Satisfaction

4.6
Customers' overall satisfaction
4.7
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.8

Home Personalization Experience

4.7

Lender Experience

4.8

Construction Experience

4.7

Customer Care Experience

4.9

Home Readiness

4.6

Installation & Workmanship

4.6

Community Profile

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Classic Homes is a locally owned Colorado Springs builder and the only builder to have received the Better Business Bureau’s “Excellence in Customer Service” award on three separate occasions and is also the only builder to be designated as Colorado Springs Best Homebuilder by The Gazette for twelve years running, and the Colorado Springs Business Journal for eleven years running — a true testament to the care and commitment Classic Homes shows our home buyers before, during, and after they’ve become members of our communities.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, CO, on Mar 16, 2021

The trades were VERY dirty. I would go in each week and clean up half-eaten oranges and soda bottles just left everywhere.

4.3
Verified Homeowner
Colorado Springs, on May 18, 2021

House is beautiful. We don’t have any “builder grade” materials like our previous non-Classic home.

5.0
Verified Homeowner
Colorado Springs, on Jun 22, 2021

Excellent immediate action on any work order request. And anything not right was put right. Love the solid build and am sure glad we requested some of the extras. Like extra insulation in the attic. Increased our energy efficiency. Community areas are well maintained. Just love it all.

4.8
Verified Homeowner
Colorado Springs, CO, on Jan 09, 2021

The communication during the build process was great

4.6
Verified Homeowner
Colorado Springs, on May 04, 2021

James at Classic has been awesome!! He has great customer service skills and has addressed everyone of our concerns promptly and efficiently!! We are so very satisfied with the warranty service and customer care experience!

5.0
Verified Homeowner
Colorado Springs, on Jun 15, 2021

I disliked that the builder told us we would not need a second thermostat for the basement because the temperature would be very close to the same on both levels. Nothing could be further from the truth.

2.7
Verified Homeowner
Colorado Springs, CO, on Jan 01, 2021

a minority of the subcontractors who contributed to the building of the home did not meet your standard of excellence. In fact, parts of their work was pretty shoddy & only partially corrected later. We were disappointed that the superintendent did not catch these errors until way late or did not catch the errors at all. We, the buyers, had to find them and point them out to the superintendent. On the other hand, largely due to the lead salesman, Paul Kyburz, and his amazing integrity, some rather large improvements were made on the home in heroic and exceptionally rapid proportions. On these occasions, the superintendent also must be commended for his supervision over the improvements.

4.8
Verified Homeowner
Colorado Springs, on Apr 21, 2021

Every snag was dealt with efficiently and with care. All the people we have been involved with our purchase/warranty/customer care have been Courteous and helpful.

5.0
Verified Homeowner
Colorado Springs, on May 02, 2021

We liked that we knew there would be a walk through to correct any issues before closing and after closing. Everything was explained in advance.

4.3
Verified Homeowner
Colorado Springs, CO, on Dec 20, 2020

The quality of customer service was amazing by all of the Classic staff, from the beginning of the buying process all the way to closing.

4.9
Verified Homeowner
Colorado Springs, on Apr 04, 2021

Everything has been great. thank you.

5.0
Verified Homeowner
Colorado Springs, on Apr 24, 2021

Customer services has been amazing and the response to service requests has been great. Liz is the best and gets results. Really enjoyed being a part of the build process and being welcomed to visit the property over the course of its construction. Dislikes: Now, wish the discussion of our home included personalized solutions to address future concerns we might have like having a true North facing home. Having a downspout on our Daybreak model also north facing means it freezes during the winter after every snow and we continuously deal with ice damming. May need to run heat tape in winter to deal with this and would have installed a power outlet in the soffit close to the downspout to connect to heat tape/cord in order to keep downspout from freezing. I think this model design needs to be looked out when customers are building a north facing home. Communications regarding the open space and decision of whatever organization installed the fencing and "mouse habitat" signs every 6ft could have been better. All are considered unnecessary and sentiment from neighborhood has been to remove the signs as they are not necessary and detract from the properties. If asked, I do not believe anyone knew who the contact person was on this matter.

4.6
Verified Homeowner
Colorado Springs, CO, on Dec 17, 2020

We really liked each person who worked at Classic. So friendly and helpful, very sincere. Went out of there way to answer questions, solve problems, etc...just above and beyond!

4.9
Verified Homeowner
Colorado Springs, on Apr 03, 2021

Very satisfied the work iand follow through so far great thank you

5.0
Verified Homeowner
Colorado Springs, on Apr 06, 2021

It has been a great experience minus our concrete. Foot steps in the concrete. And swirls from power washer on our front patio. I was so excited for new concrete. I am hoping something can be done. Because its a huge bummer. The rest of our home has been great with a few minor exceptions.

4.2
Verified Homeowner
Colorado Springs, CO, on Dec 10, 2020

Was able to get good information from onsite sales staff and got questions answered quickly.

5.0
Verified Homeowner
Colorado Springs, on Mar 11, 2021

The appliances are low grade. Such a pain to deal with issues with brand new house. Dishwasher is terrible. The oven has been replaced twice.

5.0
Verified Homeowner
Colorado Springs, CO, on Dec 10, 2020

Good communication and personable staff

4.8
Verified Homeowner
Colorado Springs, on Mar 05, 2021

Classic's process is streamlined in a way that truly makes you feel heard and taken care of. No complaints!

5.0
Verified Homeowner
Colorado Springs, CO, on Dec 06, 2020

Every member of Classic homes was so professional curious but above all wanted to make the experience the best. I have purchased homes in England and Spain but this experience was without doubt the best.

5.0
Verified Homeowner
Colorado Springs, on Mar 03, 2021

The warranty service has been good, but you definitely have to stay in communication and have your ducks in row.

4.1
Verified Homeowner
Colorado Springs, CO, on Dec 01, 2020

We had some delays in our build process which was a little difficult, however our foreman kept us very in the loop and we felt well communicated with.

4.7
Verified Homeowner
Colorado Springs, on Feb 27, 2021

We have not really had many warranty issues. But for the few issues, when we have reached out, Classic has been very responsive. And we feel like Classic really wants to help homebuyers with a 100% satisfaction. I have to say, I do really miss Paul and Josh not in the area. They were sure helpful. And Damian was very, very helpful. Coming in on the project at the 4th quarter, he and his rolls of tape sure put the icing on the cake. We love our home. We love our area. And have appreciated the new home. Oh, and the visit to the design center was top notch too. The ladies were patient and guided us to the right selections. Thank you and very satisfied here.

4.5
Verified Homeowner
Colorado Springs, CO, on Nov 11, 2020

The issue with the the back fence has been very frustrating. We were told one thing by Classic and it was not at all what we expected. To have the developer put up such unsightly fence right behind our property was very disappointing. We were expecting the split rail fence like the people on White Kettle got. I do not think Classic did anything to try and make this issue any better. They just acted like it wasn't their problem because the developer is the one who put it up. At times we did not get our weekly phone calls from Damien, and that was disappointing.

4.6
Verified Homeowner
Colorado Springs, on Feb 02, 2021

Appts. made and kept. Service as promised. Competent and friendly craftsmen.

5.0
Verified Homeowner
Colorado Springs, CO, on Nov 10, 2020

We felt that Classic's operations were organized and the process worked well. We had to act fast to get the lot that we wanted and there were a handful of things that we didn't have full understanding about the process at the outset, but Paul Kyburz was helpful in walking us through it and creating change orders when needed.

4.6
Verified Homeowner
Colorado Springs, on Jan 17, 2021

Everything that has been identified has been fixed.

4.4
Verified Homeowner
Colorado Springs, CO, on Nov 07, 2020

We had a very positive experience from start to finish. The only complaint I think we would have, is the sales team was frequently slow on response time.

4.8
Verified Homeowner
Colorado Springs, on Jan 04, 2021

The customer care experience is a joke. You put in a request and wait 4-6 weeks to hear back from someone. There should be a number you can call and talk to someone about your service request right away; and not have to wait around for nearly two months on.

3.5
Verified Homeowner
Colorado Springs, CO, on Oct 17, 2020

The sales staff, Josh and Paul were knowledgable and always ready to help. Cheryl, at the design center was very helpful in helping us stay on budget while designing a beautiful home. Randy and Damien, the supervisors on site, updated us consistently and were always responsive to questions. and requests. We are very happy with the home and how we were treated throughout the process.

5.0
Verified Homeowner
Colorado Springs, on Dec 20, 2020

Have not had any warranty claims

4.0
Verified Homeowner
Colorado Springs, CO, on Oct 13, 2020

Like: Community, lot location & size, Daybreak Floorplan, Sales / Design / Construction Team Dislike: Lack of attention to detail through the build process. Changes made by vendors that are not reflective of what is shown in your model. Oversight of vendors who often have mistakes and miss details/finishes.

4.7
Verified Homeowner
Colorado Springs, on Nov 23, 2020

We feel the warranty service/customer care experience has been exceptional. We appreciate the attention given to our needs and any issue with our home. And Liz is the best service representative! The only feedback I would offer is I believe the responsiveness of your deck trade/company needs to be examined. We've been talking about an issue for a while and it's your deck trade that is causing the extended delay.

4.9
Verified Homeowner
Colorado Springs, CO, on Oct 08, 2020

Everything was handled quite smoothly. If there was an issue or concern, it was addressed quickly. Everyone was kind, and respectful. We are really satisfied with our new beautiful home.

4.8
Verified Homeowner
Colorado Springs, on Oct 14, 2020

Customer care met all expectations and did a great job.

4.8
Verified Homeowner
Colorado Springs, CO, on Oct 07, 2020

The entire process was enjoyable. Cheryl Windom at the design center made the options easy to understand. Construction at this point appears to be top notch. My only criticism, and it is very minor,is the cleaning of the home could have been a little more thorough. Slider tracks were full of dirt.

5.0
Verified Homeowner
Colorado Springs, CO, on Sep 29, 2020

1. The painters who came back to touch up doors and trim still did a poor job. Sometimes the touch-up was just as bad. One painter came to touch up the front door and removed the seal (makes sense) and told me my husband could re-install the seal. 2. Ordered wrong stone for front of house. Luckily I caught it when I pulled up one Saturday morning and stopped the work. They did not have the right stone on until the day before we closed. 3. After closing follow-up has been terrible. It is now six weeks and we still have remaining items. The big one being the stone for our fireplace. It was to be installed three weeks after closing. I finally pushed for an update and was told by Damien the supplier doesn't call him back. Only after four weeks did he say that it was escalated. Still have had no update or offer for an alternative if the stone is not going to be available. 4. I realize construction zones are messy. However, the blatant disregard by contractor to simply litter their personal drinks, food, etc., is poor form.

4.5
Verified Homeowner
Colorado Springs, CO, on Sep 17, 2020

We were distanced from the purchase and builder. We lived in PA and knew we were going to move to COS in 6-8 months. With the COVID and distance, by the time we got on a plane and landed in CO, any homes for sale would have a bid on them. Our Realtor encouraged us to consider buying a house that could be built. So, we went to the Classic model home in Bison Ranch. Josh was great in helping us locate a property, select a floor plan, and fill out our initial wants in a home. We put money down and started the process. An appointment with Cheryl at the Classic Design Center brought my wife in on the selection process for all the home internal accoutrements. Again, the COVID restrictions made this difficult, but we managed. And when certain selections were not available, Cheryl would notify us for alternatives or as successful conclusion. We didn't expect Josh to send us photos every other week of the building progress. We enjoyed, from afar, watching the whole process come together. Then Matt jumped in and then Damian helped us finalize the project in the final inspection walk through and closing home orientation. They were an outstanding team. We are completely satisfied with the house. We are looking forward to the Warranty Inspection where we can bring up minor blemishes and design flaws. Otherwise, it has been a very pleasant experience. We are enjoying our new home.

4.9
Verified Homeowner
Colorado Springs, CO, on Aug 16, 2020

The meeting before closing is great but we need a way to remember all the information. Maybe a video on line for basic how to.

5.0
Verified Homeowner
Colorado Springs, CO, on Aug 09, 2020

What did you like or dislike about your purchase experience (from contract through move-in)? Ahhh—where do I begin? So much feedback to share with you. Let me break it down into the two separate buckets you asked for: the likes and the dislikes. LIKES • Paul and Josh were easy to work with and very helpful—especially at the beginning—when we were trying to pick our plot of land. They just seem so overwhelmed for all they have to deal with for the 58 houses in Bison Ranch. • Almost every week phone call updates: We received phone call updates from Randy and Damian almost every week. These were very helpful because we could have two-way interaction with them and ask them any questions that we had. • Photo updates: The weekly photos we got were a great bonus to help us visually see the progress of the house. • Additional military bonus during COVID of $3,000. Thanks for the extra money in our pockets! That was a wonderful—and totally unexpected—surprise! DISLIKES • Throughout the build of our house, when we came to visit it on Sundays and check in on the progress of it, the site constantly had trash in it. There was always sooooo much waste put in the island area in the kitchen. There were also random bottles of drinks left around and unsafe equipment, like nails sticking up out of boards. I always thought the contractors had to clean up their work space before leaving for the day, but it didn’t appear that was done very frequently, if at all. • I wish Randy and/or Damian would have provided us with more frequent guessitmated closing dates for our house. For the longest time we were working under the assumption that we were closing on July 22—because that was what Randy had originally told us. Then, on our pre-drywall walkthrough—we found out that the closing date had been moved to Aug. 5. But no one bothered to tell us this sooner. This was problematic for us because we had to be out of our rental home by July 31. They ended up accommodating our schedule and moving our closing date up a week to July 29, but I still wish they would have let us know they had moved the date back much sooner than waiting until our pre-drywall walkthrough to spring that on us. • We did not receive a “Private Residence” sign for our front yard until we had already been living in our house for 10 days!! We were told that you “ran out” of them….how do you run out of these signs?? You know exactly how many houses you are going to have closing each and every day, there is no excuse for not having these ready ahead of time so they can be in the front yard the day the new owner closes on the house. Instead, we were told that if contractors park in front of our driveway (which they did frequently) to just ask them to move. • The keys to our house were missing for several hours on the day we moved in. The woman at Capstone Title Company said she didn’t have the keys. Damian said he didn’t have the keys. No one seemed to have the keys. Finally—after several hours—Damian was able to track them down and they were apparently still at Classic’s corporate office. How are the keys not ready to be given to the new owners when they close on the house? Why were they missing for so long? Why didn’t anyone know where they were? • While we’ve been living in the home f or less than 2 weeks now, one thing that has been extremely frustrating is all the dirt and construction materials that have encroached in our yard. I understand that some of this is necessary…when you are framing the house next to us, of course you need somewhere to put the lumber until it’s vertical. However, our grading certificate has already been completed and now we have tons of extra dirt on our property that I truly hope will not be in the way when our landscaping begins next week. • Overall, the building process seemed to go pretty smoothly. We caught things during our Sunday walk-thrus of the house and they were quickly remedied (ex. forgetting to frame the second sink in the downstairs bathroom, accidentally drywalling over one of our can lights in our living room). However one thing that happened—that I can’t excuse—is the fact that our gas line for our stove was put in the wrong place originally because no one bothered to double check what stove/oven combo we ordered. Someone assumed we got the same one that everyone else gets…but we didn’t. The consequence of all this is that the gas line had to be moved to behind one of the cupboards and I lost some drawer space in my pull-out drawer. I somehow think if this was checked at the beginning of the process I wouldn’t have had to give up some of my drawer space. • Trash bins and mailbox keys. Think about what the customer service perspective is like for new homeowners. Why do you make them contact so many different people to get very simple things set up? When we go to close at Capstone, we should receive a one-sheeter explaining that Green For Life (GFL) s our trash service provider and that our trash bins will be delivered to our house the next day. Same thing with the mailbox keys. They should be given to us at closing. We shouldn’t have to call Hammersmith and ask for them. Classic Homes is quite capable of coordinating all this with Hammersmith ahead of time so it’s one seamless experience for the customer at closing. Classic Homes does not seem to care much about the “customer experience” once we have closed on our new homes and you’ve got our money. I shouldn’t have to wait a week to get my mailbox keys and 12 days to get my trash bin. Oh, and we aren’t supposed to use the red dumpsters outside our houses, so what do you expect us to do with all of our trash that is piling up from our move for 12 days? • The whole HOA process has been a complete nightmare. I was told by Josh and Paul that I needed to reach out to Zack Calvin at Hammersmith for approval of my landscaping plan. They gave me Zack’s contact info. So I contact Zack and HE tells me, nope, that’s not me. NES is actually the company we’ve hired to review all the landscaping plans. So I informed Josh and Paul of this so they wouldn’t keep referring Bison Ranch residents erroneously to Hammersmith. Now why do I, a soon-to-be resident of the neighborhood, have to share this information with Josh and Paul? Why is Hammersmith not communicating to Classic Homes directly? There was a total breakdown of communication and I’m sure you can understand my frustration that I was told the wrong information, which just wasted my time. • This isn’t so much with Classic Homes as it is with Hammersmith and NES, but since I don’t know if the latter two companies will ever ask me to complete a survey for them, I will share this with you. It is so unacceptable that NES has 30 days to review a simple landscaping plan. 30 days! This should be two weeks at most. I don’t know why anyone would need that much time to review a plan. If Sean XXXXX mings is that overwhelmed, then HIRE MORE STAFF!!!!!!!! It’s not like we’re not paying a ton of money already to our HOA for this “service.” • Missing lights: We still have four missing lights inside our house: three pendent lights that go above our kitchen island and a sconce going into the basement. I get it: the stuff is on backorder because of COVID. But have no other Classic Homes houses with these particular features closed between mid-March when COVID-19 hit Colorado and July 29, when we closed on our new home? Surely someone knew these items were going to be delayed. Why didn’t you put the order in sooner to ensure they were here in time for us when we moved in? You had more than 4 months to do that… • Someone (I don’t know if it was Classic Homes or a third party) planted a bunch of trees in the Open Space area behind our home. This was concerning to us for two reasons: 1) No one told us this was happening ahead of time; and 2) We were worried these trees would grow tall enough to obstruct our views of Pikes Peak—views we paid a premium lot price for. You should have let the residents know this was happening before it happened so we could have avoided what happened in our situation where we had a complete freak out that we were going to be losing our precious views. If you had reached out to residents ahead of time, you could have given them the correct information and let them know the trees were “dwarf” trees or whatever the case is so our fears of losing our views would be alleviated. As it was, one of our landscapers we met with just happened to be an arborist so he went and looked at the trees for us to tell us what they were and how tall they were going to grow. That’s not his job. That’s Classic Homes’ job. Another missed opportunity to provide a good customer experience. • The designer we worked with at the Design Center (Ashley) did not know the answers to all our questions. Answers to simple questions like where are the water temperature controls located in the master shower were not known. This was frustrating because we didn’t know if we should pay $125 to make a special request to have them installed exactly where we wanted them or if we should take our chances and just HOPE that they are put in where we wanted them to go.

4.1
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, CO, on Mar 16, 2021

The trades were VERY dirty. I would go in each week and clean up half-eaten oranges and soda bottles just left everywhere.

4.3
Verified Homeowner
Colorado Springs, CO, on Jan 09, 2021

The communication during the build process was great

4.6
Verified Homeowner
Colorado Springs, CO, on Jan 01, 2021

a minority of the subcontractors who contributed to the building of the home did not meet your standard of excellence. In fact, parts of their work was pretty shoddy & only partially corrected later. We were disappointed that the superintendent did not catch these errors until way late or did not catch the errors at all. We, the buyers, had to find them and point them out to the superintendent. On the other hand, largely due to the lead salesman, Paul Kyburz, and his amazing integrity, some rather large improvements were made on the home in heroic and exceptionally rapid proportions. On these occasions, the superintendent also must be commended for his supervision over the improvements.

4.8
Verified Homeowner
Colorado Springs, CO, on Dec 20, 2020

The quality of customer service was amazing by all of the Classic staff, from the beginning of the buying process all the way to closing.

4.9
Verified Homeowner
Colorado Springs, CO, on Dec 17, 2020

We really liked each person who worked at Classic. So friendly and helpful, very sincere. Went out of there way to answer questions, solve problems, etc...just above and beyond!

4.9
Verified Homeowner
Colorado Springs, CO, on Dec 10, 2020

Was able to get good information from onsite sales staff and got questions answered quickly.

5.0
Verified Homeowner
Colorado Springs, CO, on Dec 10, 2020

Good communication and personable staff

4.8
Verified Homeowner
Colorado Springs, CO, on Dec 06, 2020

Every member of Classic homes was so professional curious but above all wanted to make the experience the best. I have purchased homes in England and Spain but this experience was without doubt the best.

5.0
Verified Homeowner
Colorado Springs, CO, on Dec 01, 2020

We had some delays in our build process which was a little difficult, however our foreman kept us very in the loop and we felt well communicated with.

4.7
Verified Homeowner
Colorado Springs, CO, on Nov 11, 2020

The issue with the the back fence has been very frustrating. We were told one thing by Classic and it was not at all what we expected. To have the developer put up such unsightly fence right behind our property was very disappointing. We were expecting the split rail fence like the people on White Kettle got. I do not think Classic did anything to try and make this issue any better. They just acted like it wasn't their problem because the developer is the one who put it up. At times we did not get our weekly phone calls from Damien, and that was disappointing.

4.6
Verified Homeowner
Colorado Springs, CO, on Nov 10, 2020

We felt that Classic's operations were organized and the process worked well. We had to act fast to get the lot that we wanted and there were a handful of things that we didn't have full understanding about the process at the outset, but Paul Kyburz was helpful in walking us through it and creating change orders when needed.

4.6
Verified Homeowner
Colorado Springs, CO, on Nov 07, 2020

We had a very positive experience from start to finish. The only complaint I think we would have, is the sales team was frequently slow on response time.

4.8
Verified Homeowner
Colorado Springs, CO, on Oct 17, 2020

The sales staff, Josh and Paul were knowledgable and always ready to help. Cheryl, at the design center was very helpful in helping us stay on budget while designing a beautiful home. Randy and Damien, the supervisors on site, updated us consistently and were always responsive to questions. and requests. We are very happy with the home and how we were treated throughout the process.

5.0
Verified Homeowner
Colorado Springs, CO, on Oct 13, 2020

Like: Community, lot location & size, Daybreak Floorplan, Sales / Design / Construction Team Dislike: Lack of attention to detail through the build process. Changes made by vendors that are not reflective of what is shown in your model. Oversight of vendors who often have mistakes and miss details/finishes.

4.7
Verified Homeowner
Colorado Springs, CO, on Oct 08, 2020

Everything was handled quite smoothly. If there was an issue or concern, it was addressed quickly. Everyone was kind, and respectful. We are really satisfied with our new beautiful home.

4.8
Verified Homeowner
Colorado Springs, CO, on Oct 07, 2020

The entire process was enjoyable. Cheryl Windom at the design center made the options easy to understand. Construction at this point appears to be top notch. My only criticism, and it is very minor,is the cleaning of the home could have been a little more thorough. Slider tracks were full of dirt.

5.0
Verified Homeowner
Colorado Springs, CO, on Sep 29, 2020

1. The painters who came back to touch up doors and trim still did a poor job. Sometimes the touch-up was just as bad. One painter came to touch up the front door and removed the seal (makes sense) and told me my husband could re-install the seal. 2. Ordered wrong stone for front of house. Luckily I caught it when I pulled up one Saturday morning and stopped the work. They did not have the right stone on until the day before we closed. 3. After closing follow-up has been terrible. It is now six weeks and we still have remaining items. The big one being the stone for our fireplace. It was to be installed three weeks after closing. I finally pushed for an update and was told by Damien the supplier doesn't call him back. Only after four weeks did he say that it was escalated. Still have had no update or offer for an alternative if the stone is not going to be available. 4. I realize construction zones are messy. However, the blatant disregard by contractor to simply litter their personal drinks, food, etc., is poor form.

4.5
Verified Homeowner
Colorado Springs, CO, on Sep 17, 2020

We were distanced from the purchase and builder. We lived in PA and knew we were going to move to COS in 6-8 months. With the COVID and distance, by the time we got on a plane and landed in CO, any homes for sale would have a bid on them. Our Realtor encouraged us to consider buying a house that could be built. So, we went to the Classic model home in Bison Ranch. Josh was great in helping us locate a property, select a floor plan, and fill out our initial wants in a home. We put money down and started the process. An appointment with Cheryl at the Classic Design Center brought my wife in on the selection process for all the home internal accoutrements. Again, the COVID restrictions made this difficult, but we managed. And when certain selections were not available, Cheryl would notify us for alternatives or as successful conclusion. We didn't expect Josh to send us photos every other week of the building progress. We enjoyed, from afar, watching the whole process come together. Then Matt jumped in and then Damian helped us finalize the project in the final inspection walk through and closing home orientation. They were an outstanding team. We are completely satisfied with the house. We are looking forward to the Warranty Inspection where we can bring up minor blemishes and design flaws. Otherwise, it has been a very pleasant experience. We are enjoying our new home.

4.9
Verified Homeowner
Colorado Springs, CO, on Aug 16, 2020

The meeting before closing is great but we need a way to remember all the information. Maybe a video on line for basic how to.

5.0
Verified Homeowner
Colorado Springs, CO, on Aug 09, 2020

What did you like or dislike about your purchase experience (from contract through move-in)? Ahhh—where do I begin? So much feedback to share with you. Let me break it down into the two separate buckets you asked for: the likes and the dislikes. LIKES • Paul and Josh were easy to work with and very helpful—especially at the beginning—when we were trying to pick our plot of land. They just seem so overwhelmed for all they have to deal with for the 58 houses in Bison Ranch. • Almost every week phone call updates: We received phone call updates from Randy and Damian almost every week. These were very helpful because we could have two-way interaction with them and ask them any questions that we had. • Photo updates: The weekly photos we got were a great bonus to help us visually see the progress of the house. • Additional military bonus during COVID of $3,000. Thanks for the extra money in our pockets! That was a wonderful—and totally unexpected—surprise! DISLIKES • Throughout the build of our house, when we came to visit it on Sundays and check in on the progress of it, the site constantly had trash in it. There was always sooooo much waste put in the island area in the kitchen. There were also random bottles of drinks left around and unsafe equipment, like nails sticking up out of boards. I always thought the contractors had to clean up their work space before leaving for the day, but it didn’t appear that was done very frequently, if at all. • I wish Randy and/or Damian would have provided us with more frequent guessitmated closing dates for our house. For the longest time we were working under the assumption that we were closing on July 22—because that was what Randy had originally told us. Then, on our pre-drywall walkthrough—we found out that the closing date had been moved to Aug. 5. But no one bothered to tell us this sooner. This was problematic for us because we had to be out of our rental home by July 31. They ended up accommodating our schedule and moving our closing date up a week to July 29, but I still wish they would have let us know they had moved the date back much sooner than waiting until our pre-drywall walkthrough to spring that on us. • We did not receive a “Private Residence” sign for our front yard until we had already been living in our house for 10 days!! We were told that you “ran out” of them….how do you run out of these signs?? You know exactly how many houses you are going to have closing each and every day, there is no excuse for not having these ready ahead of time so they can be in the front yard the day the new owner closes on the house. Instead, we were told that if contractors park in front of our driveway (which they did frequently) to just ask them to move. • The keys to our house were missing for several hours on the day we moved in. The woman at Capstone Title Company said she didn’t have the keys. Damian said he didn’t have the keys. No one seemed to have the keys. Finally—after several hours—Damian was able to track them down and they were apparently still at Classic’s corporate office. How are the keys not ready to be given to the new owners when they close on the house? Why were they missing for so long? Why didn’t anyone know where they were? • While we’ve been living in the home f or less than 2 weeks now, one thing that has been extremely frustrating is all the dirt and construction materials that have encroached in our yard. I understand that some of this is necessary…when you are framing the house next to us, of course you need somewhere to put the lumber until it’s vertical. However, our grading certificate has already been completed and now we have tons of extra dirt on our property that I truly hope will not be in the way when our landscaping begins next week. • Overall, the building process seemed to go pretty smoothly. We caught things during our Sunday walk-thrus of the house and they were quickly remedied (ex. forgetting to frame the second sink in the downstairs bathroom, accidentally drywalling over one of our can lights in our living room). However one thing that happened—that I can’t excuse—is the fact that our gas line for our stove was put in the wrong place originally because no one bothered to double check what stove/oven combo we ordered. Someone assumed we got the same one that everyone else gets…but we didn’t. The consequence of all this is that the gas line had to be moved to behind one of the cupboards and I lost some drawer space in my pull-out drawer. I somehow think if this was checked at the beginning of the process I wouldn’t have had to give up some of my drawer space. • Trash bins and mailbox keys. Think about what the customer service perspective is like for new homeowners. Why do you make them contact so many different people to get very simple things set up? When we go to close at Capstone, we should receive a one-sheeter explaining that Green For Life (GFL) s our trash service provider and that our trash bins will be delivered to our house the next day. Same thing with the mailbox keys. They should be given to us at closing. We shouldn’t have to call Hammersmith and ask for them. Classic Homes is quite capable of coordinating all this with Hammersmith ahead of time so it’s one seamless experience for the customer at closing. Classic Homes does not seem to care much about the “customer experience” once we have closed on our new homes and you’ve got our money. I shouldn’t have to wait a week to get my mailbox keys and 12 days to get my trash bin. Oh, and we aren’t supposed to use the red dumpsters outside our houses, so what do you expect us to do with all of our trash that is piling up from our move for 12 days? • The whole HOA process has been a complete nightmare. I was told by Josh and Paul that I needed to reach out to Zack Calvin at Hammersmith for approval of my landscaping plan. They gave me Zack’s contact info. So I contact Zack and HE tells me, nope, that’s not me. NES is actually the company we’ve hired to review all the landscaping plans. So I informed Josh and Paul of this so they wouldn’t keep referring Bison Ranch residents erroneously to Hammersmith. Now why do I, a soon-to-be resident of the neighborhood, have to share this information with Josh and Paul? Why is Hammersmith not communicating to Classic Homes directly? There was a total breakdown of communication and I’m sure you can understand my frustration that I was told the wrong information, which just wasted my time. • This isn’t so much with Classic Homes as it is with Hammersmith and NES, but since I don’t know if the latter two companies will ever ask me to complete a survey for them, I will share this with you. It is so unacceptable that NES has 30 days to review a simple landscaping plan. 30 days! This should be two weeks at most. I don’t know why anyone would need that much time to review a plan. If Sean XXXXX mings is that overwhelmed, then HIRE MORE STAFF!!!!!!!! It’s not like we’re not paying a ton of money already to our HOA for this “service.” • Missing lights: We still have four missing lights inside our house: three pendent lights that go above our kitchen island and a sconce going into the basement. I get it: the stuff is on backorder because of COVID. But have no other Classic Homes houses with these particular features closed between mid-March when COVID-19 hit Colorado and July 29, when we closed on our new home? Surely someone knew these items were going to be delayed. Why didn’t you put the order in sooner to ensure they were here in time for us when we moved in? You had more than 4 months to do that… • Someone (I don’t know if it was Classic Homes or a third party) planted a bunch of trees in the Open Space area behind our home. This was concerning to us for two reasons: 1) No one told us this was happening ahead of time; and 2) We were worried these trees would grow tall enough to obstruct our views of Pikes Peak—views we paid a premium lot price for. You should have let the residents know this was happening before it happened so we could have avoided what happened in our situation where we had a complete freak out that we were going to be losing our precious views. If you had reached out to residents ahead of time, you could have given them the correct information and let them know the trees were “dwarf” trees or whatever the case is so our fears of losing our views would be alleviated. As it was, one of our landscapers we met with just happened to be an arborist so he went and looked at the trees for us to tell us what they were and how tall they were going to grow. That’s not his job. That’s Classic Homes’ job. Another missed opportunity to provide a good customer experience. • The designer we worked with at the Design Center (Ashley) did not know the answers to all our questions. Answers to simple questions like where are the water temperature controls located in the master shower were not known. This was frustrating because we didn’t know if we should pay $125 to make a special request to have them installed exactly where we wanted them or if we should take our chances and just HOPE that they are put in where we wanted them to go.

4.1
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, on May 18, 2021

House is beautiful. We don’t have any “builder grade” materials like our previous non-Classic home.

5.0
Verified Homeowner
Colorado Springs, on May 04, 2021

James at Classic has been awesome!! He has great customer service skills and has addressed everyone of our concerns promptly and efficiently!! We are so very satisfied with the warranty service and customer care experience!

5.0
Verified Homeowner
Colorado Springs, on Apr 21, 2021

Every snag was dealt with efficiently and with care. All the people we have been involved with our purchase/warranty/customer care have been Courteous and helpful.

5.0
Verified Homeowner
Colorado Springs, on Apr 04, 2021

Everything has been great. thank you.

5.0
Verified Homeowner
Colorado Springs, on Apr 03, 2021

Very satisfied the work iand follow through so far great thank you

5.0
Verified Homeowner
Colorado Springs, on Mar 11, 2021

The appliances are low grade. Such a pain to deal with issues with brand new house. Dishwasher is terrible. The oven has been replaced twice.

5.0
Verified Homeowner
Colorado Springs, on Mar 05, 2021

Classic's process is streamlined in a way that truly makes you feel heard and taken care of. No complaints!

5.0
Verified Homeowner
Colorado Springs, on Mar 03, 2021

The warranty service has been good, but you definitely have to stay in communication and have your ducks in row.

4.1
Verified Homeowner
Colorado Springs, on Feb 27, 2021

We have not really had many warranty issues. But for the few issues, when we have reached out, Classic has been very responsive. And we feel like Classic really wants to help homebuyers with a 100% satisfaction. I have to say, I do really miss Paul and Josh not in the area. They were sure helpful. And Damian was very, very helpful. Coming in on the project at the 4th quarter, he and his rolls of tape sure put the icing on the cake. We love our home. We love our area. And have appreciated the new home. Oh, and the visit to the design center was top notch too. The ladies were patient and guided us to the right selections. Thank you and very satisfied here.

4.5
Verified Homeowner
Colorado Springs, on Feb 02, 2021

Appts. made and kept. Service as promised. Competent and friendly craftsmen.

5.0
Verified Homeowner
Colorado Springs, on Jan 17, 2021

Everything that has been identified has been fixed.

4.4
Verified Homeowner
Colorado Springs, on Jan 04, 2021

The customer care experience is a joke. You put in a request and wait 4-6 weeks to hear back from someone. There should be a number you can call and talk to someone about your service request right away; and not have to wait around for nearly two months on.

3.5
Verified Homeowner
Colorado Springs, on Dec 20, 2020

Have not had any warranty claims

4.0
Verified Homeowner
Colorado Springs, on Nov 23, 2020

We feel the warranty service/customer care experience has been exceptional. We appreciate the attention given to our needs and any issue with our home. And Liz is the best service representative! The only feedback I would offer is I believe the responsiveness of your deck trade/company needs to be examined. We've been talking about an issue for a while and it's your deck trade that is causing the extended delay.

4.9
Verified Homeowner
Colorado Springs, on Oct 14, 2020

Customer care met all expectations and did a great job.

4.8
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, on Jun 22, 2021

Excellent immediate action on any work order request. And anything not right was put right. Love the solid build and am sure glad we requested some of the extras. Like extra insulation in the attic. Increased our energy efficiency. Community areas are well maintained. Just love it all.

4.8
Verified Homeowner
Colorado Springs, on Jun 15, 2021

I disliked that the builder told us we would not need a second thermostat for the basement because the temperature would be very close to the same on both levels. Nothing could be further from the truth.

2.7
Verified Homeowner
Colorado Springs, on May 02, 2021

We liked that we knew there would be a walk through to correct any issues before closing and after closing. Everything was explained in advance.

4.3
Verified Homeowner
Colorado Springs, on Apr 24, 2021

Customer services has been amazing and the response to service requests has been great. Liz is the best and gets results. Really enjoyed being a part of the build process and being welcomed to visit the property over the course of its construction. Dislikes: Now, wish the discussion of our home included personalized solutions to address future concerns we might have like having a true North facing home. Having a downspout on our Daybreak model also north facing means it freezes during the winter after every snow and we continuously deal with ice damming. May need to run heat tape in winter to deal with this and would have installed a power outlet in the soffit close to the downspout to connect to heat tape/cord in order to keep downspout from freezing. I think this model design needs to be looked out when customers are building a north facing home. Communications regarding the open space and decision of whatever organization installed the fencing and "mouse habitat" signs every 6ft could have been better. All are considered unnecessary and sentiment from neighborhood has been to remove the signs as they are not necessary and detract from the properties. If asked, I do not believe anyone knew who the contact person was on this matter.

4.6
Verified Homeowner
Colorado Springs, on Apr 06, 2021

It has been a great experience minus our concrete. Foot steps in the concrete. And swirls from power washer on our front patio. I was so excited for new concrete. I am hoping something can be done. Because its a huge bummer. The rest of our home has been great with a few minor exceptions.

4.2
Verified Homeowner