Overall Satisfaction
Community Profile
MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Monument, on Jan 21, 2022
Staff was the best from the sales center to the warranty coordinator. Thanks for everything... the LBS's
Monument, CO, on May 15, 2022
I liked the professional approach and th well thought out buying and building process I liked the weekly telephone progress reports and photos Every one was easy to work with and their commitment to getting answers to my questions Also happy with the way they are handling supply chain problems I like all the team and their friendly demenor
Monument, on Jun 22, 2022
Kent Pritchard is a great warranty person and addresses all my concerns.
Monument, on Dec 24, 2021
Still having an issue with the track for our large sliding door unit. Entered a work order into the system months ago but no follow up. It has not been right since the day we moved in.
Monument, CO, on Apr 26, 2022
Staff, customer service, and quality of work was exceptional.
Monument, on Jun 07, 2022
David is our warranty guy. He has been amazing. Way better than our last guy when we built with Classic 5 years ago.
Monument, on Dec 20, 2021
60 day walkthrough still needs to be completed. Noticed til in the master bathroom was chipped and caulked around. Baluster work still needs to be finished. Paint needs to be finished. Cabinets need to be finished. Paint needs touched up. Been nearly a year we moved in.
Monument, CO, on Mar 20, 2022
Disappointed in quality of trade work- very poor. For example, paint and trim drops on floors; still have squeaky floors in kitchen and bedroom2 floors,; poor quality work of shiplap walls, broken glass light fixtures, heated floor sensors non functional, exterior paint-uneven or marked up, no cleanup of exterior grounds( still pieces of stone work) - the list is long.
Monument, on May 30, 2022
The personnel from Classic have been good to work with even though it is has been a somewhat lengthy experience. We realize much of the delays were out of their control. We have had to contact some of companies directly ourselves.
Monument, on Dec 14, 2021
Love the staff at the model home here in monument, always quick to return calls, and also the ground crew/site manager. Excellent aftercare service.
Monument, CO, on Mar 17, 2022
We are grateful to have purchased a home in Santurary Pointe and are looking forward to moving in soon. We have been pleased overall with the quality of the home. The one area of concern, and frustration, is the inferior quality of the tile work in the bathrooms. The top tiles in the bathrooms are not symmetrical and do not look good. We will need to have the work redone and pay additional money. With the price and quality Classic Homes is striving to achieve, this should not be acceptable to you as a builder. We were also bothered by the grout in the bathtubs with the subway tiles. Supposedly we asked for an upgrade and the grout is gritty and sandy looking. We, honestly, did not know grout came in anything but smooth.
Monument, on May 26, 2022
So far so good. They have been respondent and fixed issues quickly that needed prompt service.
Monument, on Nov 14, 2021
Tom was a great builder and was attentive to my needs. The office staff responded quickly to questions and concerns
Monument, CO, on Feb 06, 2022
I am missing my oven/microwave combo, my correct dishwasher and wrapping for my vent hood. I understand the delays and my builder has done everything possible to accommodate me. I was just informed that my refrigerator is being delivered February 10th. I am making a list for the warranty person to fix minor items when we do our 60-day evaluation. I am sure all will be taken care of. My furnace has a lot of sheetrock dust and needs to be cleaned.
Monument, on May 11, 2022
Robert has been attentive, responsive and amazing. We are so lucky to have him.
Monument, on Oct 19, 2021
1) Customer service has been outstanding! Sales team (Jeff and Theresa), POCs during construction process (Tom), warranty team (Liz) 2) Worksmanship/quality lacking: For $800k+, expected window frames to be level (they are "within tolerance I am told, which is BS for $800K+ home), long stucco cracks from one end to another with several "spider webs" of stucco cracks from settling (makes home look several years old), placement of radon system creates loud hum in guest bedroom and nothing can be done about it (and color of radon pipe doesn't match house so looks like after thought). Will ask AGAIN about these issues and several others during 12 month inspection with Classic.
Monument, CO, on Feb 06, 2022
The entire Classic team worked together to make our home building process outstanding. From the sales team especially Jeff and Teresa who worked tirelessly to ensure that our questions were answered/addressed quickly to Jessica at the design center who worked so well with us to figure out how to translate our tastes into an awesome well put together design (we love how it turned out) and finally the great work of John and Kevin who spent the time with us from the beginning to help understand how the construction process would go and make sure that we had everything addressed. Kevin spent the extra time to make sure things were taken care of correctly. Just a great process and team. Last, I want to really appreciate the way company kept their commitment to the contract despite price increases and delays due to Covid. We are so happy to be in a Classic Home.
Monument, on Jul 02, 2021
We are happy with the decision to purchase a Classic built home.
Monument, CO, on Feb 02, 2022
We were told it would take 6-8 months and it took a year. The house didn’t have all the appliances the garage doors the wrong cabinet package was ordered
Monument, on Apr 26, 2022
Still have ongoing issues with our electrical and door knobs coming out of the doors.
Monument, on Jun 14, 2021
For the most part the home is ok. Besides garbage/food being found in our airvent vents from the construction and our concrete in the front of our house looking pretty bad from a "bad batch" of concrete. What i dislike most is how classic homes has and is handling some the the problems we have encountered with our home.
Monument, CO, on Jan 24, 2022
Loved the weekly communication with the builder.
Monument, on Apr 25, 2022
Some of the trade work could have been done better. It seems like some of it was rushed
Monument, on May 16, 2021
I think we should have been verbally told about the further development of the front of our neighborhood because it looks completely finished already and will mean construction for a long while and alter the look of the neighborhood main entrance significantly. But that’s it!
Monument, CO, on Jan 18, 2022
Satisfied fir the most part but several issues have occurred and am waiting fir resolution. 3 water leaks, cabinets not finished and wrong size ordered. Refrigerator delivered with bent front door. Etc etc
Monument, on Apr 03, 2022
taking very long to correct. no one person to talk to. poor communication.
Monument, CO, on Dec 23, 2021
The agents were extremely helpful and nice. The design center experience really helped us out by being virtual since we were living in another state at the time of purchase. The building supervisors/managers were outstanding and very receptive to all of our needs.
Monument, on Mar 21, 2022
Bad workmanship, paint on floors, scratches on windows, inferior cabinets, laminate floor coming loose in places, towel racks crooked doorknobs missing, plunger holes hand dug, no framing in it, molding dented, doors have gouges , to name a few
Monument, on Mar 28, 2021
In general, the quality of the build and the mechanics within the house are less than optimal when compared to other houses that I have owned over the years. Overall, there has been a lack of attention paid to the build details, which resulted in a malfunctioning furnace, molding falling off of the kitchen cabinents, and a malfunctioning shower that leaks. Classic has fixed some but not all of the identified, broken issues. I am still waiting for my stove to be fixed. It was damaged when molding fell on it.
Monument, CO, on Dec 16, 2021
The one big disappointment was that the design center didn’t provide information on how the material used around the fireplace would affect the depth of the mantel. We ended up with very narrow mantel space.
Monument, on Mar 13, 2022
Everything takes forever or I get told, well..... That's just how it is.
Monument, on Mar 27, 2021
Everyone at Classic was knowledgeable, nice and kept us in the loop as to what was going on since we were living out east while our home was being built. We had a couple issues but they were resolved quickly. We are very happy with our new home.
Monument, on Mar 09, 2022
Ken was amazing. There were two things that did not get done but I know he tried to get it fixed. Classic has always been great to work with.
Monument, on Mar 12, 2021
The quality of some if the finishes and the ability to fix the tiling that was an issue with the bathroom
Monument, CO, on Dec 08, 2021
Not their fault, but supply chain frustrations occurred. Classic went above and beyond to make sure they weren't the problem here.
Monument, on Mar 01, 2022
5 months into my home and many tickets on punch list still not completed. 3rd party vendors don’t show up to schedule appointments and when they do don’t bring correct material to fix problem. I understand their is inventory issues but communication and follow up is horrible
Monument, on Mar 01, 2021
Access to the Design Center phase (choices and pricing) needs to be available to buyers prior to buyer signing contract. We were disappointed with the available options and the almost insulting pricing.
Monument, CO, on Dec 01, 2021
One of the best parts of this experience is the communication. From the pictures every Saturday from the Sales Team, to the weekly calls with the project managers. It is a open line that you know is available and there is a great deal of comfort with that. John, Keven and & Tom were our team and they all did a fabulous job!!! I felt rushed through the design center. Cheryl was great and very helpful, but it was apparent that she was pressured to move us along.
Monument, on Feb 11, 2022
Dislike: length of time to respond to an issue, excuses for why you won't fix it or answer a question.
Monument, on Jan 21, 2021
Our salesperson lied to us about neighboring lots regarding how it would impact the Mountain views from the home. We had to fight to ensure that warranty promises were kept by Classic and continue to wait for additional warranty fixes to occur.
Monument, CO, on Nov 17, 2021
Poor craftsmanship. When I asked for and paid for extra sound insulation in other areas, i would have happily paid for it in between floors if it had been offered. Also changing the floor plan- windows- but still handing the old pamphlet out is wrong.
Monument, on Jan 14, 2022
Not happy with appearance of stucco on west facing exterior wall
Monument, on Jan 20, 2021
The initial process could have been better when choosing the items. Recommendations with pros and cons would help the buyer to make the right choices.
Monument, CO, on Nov 15, 2021
A window well was placed in a spot that it wasn’t supposed to be (in my concrete patio instead of the side of the house) and no records were kept at the sale office. Nothing was done to correct this mistake.
Monument, on Nov 20, 2020
We built our home from out of state and The Classic sales team was great at keeping us up with our homes progress.
Monument, CO, on Oct 07, 2021
Since I was living in Arizona while the house was being built, I wasn't sure how it was going to work. Classic worked with my son (who lives in Monument) as my representative which made things so much easier for me. Classic also kept me up-to-date with weekly photos.
Monument, on Nov 13, 2021
I fully understand having issues in a new home and none of ours have been beyond what I would have expected. That being said, it has been really tough to get things scheduled and done. The usually take several follow-up calls from me and no status updates. My main frustration has also been inconsistent suggestions from contractors and Classic. On our basement floor, Classic said the issue was not a big deal and to be expected while the contractor (who visited separately) recommended it get redone. It seems that Classic won out but we've been through so many changes and appointments, I'm kind of just out of gas on me being the person to follow up and asky why the different suggestion.
Monument, on Oct 16, 2020
The buying process was smooth. The building process could have gone better because nearly every change order was done wrong the first time and had to be torn out and redone. It would have been nice if the CHANGE ORDERS WERE READ THE FIRST TIME. This was very frustrating. Some of the subs used on construction of our home were questionable tradesmen. Stucco was a disaster and had to be redone in several areas due to flaking off, and the deck is sagging due to the use of wet wood that warped and has now caused major sagging (to be repaired soon, we hope). Classic warranty service has been very good, but I just wish we didn't have to have warranty work done. We have also had two cracked windows due to settling (I'm told).
Monument, CO, on Oct 07, 2021
The only thing is that we were not told that if we didn't get the insulation in the garage we didn't get drywall as well. That was a surprise. By the time we found out, it was too late to add it in. So now I have to get a tradesman to finish the garage. Siiiigh.
Monument, on Sep 22, 2020
Classic Homes stands behind their home warranty. We have nothing but positive feedback. They have been delightful to work with: Friendly, professional, and prompt. Thank you!
Monument, on Jul 24, 2021
The large sliding door has been a bit of an issue and I'm worried that we're not done with it creating some problems. Took a while longer to get the other door issues addressed than i would have liked but everything appears to be fixed now.
Monument, CO, on Oct 07, 2021
Like: The sales team was awesome. Tyler was fantastic walking us through the final build. Dislike: Follow-ups on issues. We still have 15 outstanding issues with the house. Additionally, some of the quality is just cheap. Railing on deck is loose and not as sturdy as you’d expect for a $1M home. Unfinished 3rd garage…cheap Unfinished pillars in back…cheap No door stop protector…cheap This is a solid $600K not a $1M dollar house because the quality is just below what you’d expect.
Monument, on Jun 15, 2020
All of the people from Sales, Design, project manager and warranty folks have beens exceptional
Monument, CO, on Oct 04, 2021
Sales office staff were pleasant, knowledgeable, responsive, and easy to work with. Same can be said for project management staff. Things started out okay with the design center, but then our contact became less and less responsive, which was somewhat disappointing.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Monument, CO, on May 15, 2022
I liked the professional approach and th well thought out buying and building process I liked the weekly telephone progress reports and photos Every one was easy to work with and their commitment to getting answers to my questions Also happy with the way they are handling supply chain problems I like all the team and their friendly demenor
Monument, CO, on Apr 26, 2022
Staff, customer service, and quality of work was exceptional.
Monument, CO, on Mar 20, 2022
Disappointed in quality of trade work- very poor. For example, paint and trim drops on floors; still have squeaky floors in kitchen and bedroom2 floors,; poor quality work of shiplap walls, broken glass light fixtures, heated floor sensors non functional, exterior paint-uneven or marked up, no cleanup of exterior grounds( still pieces of stone work) - the list is long.
Monument, CO, on Mar 17, 2022
We are grateful to have purchased a home in Santurary Pointe and are looking forward to moving in soon. We have been pleased overall with the quality of the home. The one area of concern, and frustration, is the inferior quality of the tile work in the bathrooms. The top tiles in the bathrooms are not symmetrical and do not look good. We will need to have the work redone and pay additional money. With the price and quality Classic Homes is striving to achieve, this should not be acceptable to you as a builder. We were also bothered by the grout in the bathtubs with the subway tiles. Supposedly we asked for an upgrade and the grout is gritty and sandy looking. We, honestly, did not know grout came in anything but smooth.
Monument, CO, on Feb 06, 2022
I am missing my oven/microwave combo, my correct dishwasher and wrapping for my vent hood. I understand the delays and my builder has done everything possible to accommodate me. I was just informed that my refrigerator is being delivered February 10th. I am making a list for the warranty person to fix minor items when we do our 60-day evaluation. I am sure all will be taken care of. My furnace has a lot of sheetrock dust and needs to be cleaned.
Monument, CO, on Feb 06, 2022
The entire Classic team worked together to make our home building process outstanding. From the sales team especially Jeff and Teresa who worked tirelessly to ensure that our questions were answered/addressed quickly to Jessica at the design center who worked so well with us to figure out how to translate our tastes into an awesome well put together design (we love how it turned out) and finally the great work of John and Kevin who spent the time with us from the beginning to help understand how the construction process would go and make sure that we had everything addressed. Kevin spent the extra time to make sure things were taken care of correctly. Just a great process and team. Last, I want to really appreciate the way company kept their commitment to the contract despite price increases and delays due to Covid. We are so happy to be in a Classic Home.
Monument, CO, on Feb 02, 2022
We were told it would take 6-8 months and it took a year. The house didn’t have all the appliances the garage doors the wrong cabinet package was ordered
Monument, CO, on Jan 24, 2022
Loved the weekly communication with the builder.
Monument, CO, on Jan 18, 2022
Satisfied fir the most part but several issues have occurred and am waiting fir resolution. 3 water leaks, cabinets not finished and wrong size ordered. Refrigerator delivered with bent front door. Etc etc
Monument, CO, on Dec 23, 2021
The agents were extremely helpful and nice. The design center experience really helped us out by being virtual since we were living in another state at the time of purchase. The building supervisors/managers were outstanding and very receptive to all of our needs.
Monument, CO, on Dec 16, 2021
The one big disappointment was that the design center didn’t provide information on how the material used around the fireplace would affect the depth of the mantel. We ended up with very narrow mantel space.
Monument, CO, on Dec 08, 2021
Not their fault, but supply chain frustrations occurred. Classic went above and beyond to make sure they weren't the problem here.
Monument, CO, on Dec 01, 2021
One of the best parts of this experience is the communication. From the pictures every Saturday from the Sales Team, to the weekly calls with the project managers. It is a open line that you know is available and there is a great deal of comfort with that. John, Keven and & Tom were our team and they all did a fabulous job!!! I felt rushed through the design center. Cheryl was great and very helpful, but it was apparent that she was pressured to move us along.
Monument, CO, on Nov 17, 2021
Poor craftsmanship. When I asked for and paid for extra sound insulation in other areas, i would have happily paid for it in between floors if it had been offered. Also changing the floor plan- windows- but still handing the old pamphlet out is wrong.
Monument, CO, on Nov 15, 2021
A window well was placed in a spot that it wasn’t supposed to be (in my concrete patio instead of the side of the house) and no records were kept at the sale office. Nothing was done to correct this mistake.
Monument, CO, on Oct 07, 2021
Since I was living in Arizona while the house was being built, I wasn't sure how it was going to work. Classic worked with my son (who lives in Monument) as my representative which made things so much easier for me. Classic also kept me up-to-date with weekly photos.
Monument, CO, on Oct 07, 2021
The only thing is that we were not told that if we didn't get the insulation in the garage we didn't get drywall as well. That was a surprise. By the time we found out, it was too late to add it in. So now I have to get a tradesman to finish the garage. Siiiigh.
Monument, CO, on Oct 07, 2021
Like: The sales team was awesome. Tyler was fantastic walking us through the final build. Dislike: Follow-ups on issues. We still have 15 outstanding issues with the house. Additionally, some of the quality is just cheap. Railing on deck is loose and not as sturdy as you’d expect for a $1M home. Unfinished 3rd garage…cheap Unfinished pillars in back…cheap No door stop protector…cheap This is a solid $600K not a $1M dollar house because the quality is just below what you’d expect.
Monument, CO, on Oct 04, 2021
Sales office staff were pleasant, knowledgeable, responsive, and easy to work with. Same can be said for project management staff. Things started out okay with the design center, but then our contact became less and less responsive, which was somewhat disappointing.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Monument, on Jun 22, 2022
Kent Pritchard is a great warranty person and addresses all my concerns.
Monument, on Jun 07, 2022
David is our warranty guy. He has been amazing. Way better than our last guy when we built with Classic 5 years ago.
Monument, on May 30, 2022
The personnel from Classic have been good to work with even though it is has been a somewhat lengthy experience. We realize much of the delays were out of their control. We have had to contact some of companies directly ourselves.
Monument, on May 26, 2022
So far so good. They have been respondent and fixed issues quickly that needed prompt service.
Monument, on May 11, 2022
Robert has been attentive, responsive and amazing. We are so lucky to have him.
Monument, on Apr 26, 2022
Still have ongoing issues with our electrical and door knobs coming out of the doors.
Monument, on Apr 25, 2022
Some of the trade work could have been done better. It seems like some of it was rushed
Monument, on Apr 03, 2022
taking very long to correct. no one person to talk to. poor communication.
Monument, on Mar 21, 2022
Bad workmanship, paint on floors, scratches on windows, inferior cabinets, laminate floor coming loose in places, towel racks crooked doorknobs missing, plunger holes hand dug, no framing in it, molding dented, doors have gouges , to name a few
Monument, on Mar 13, 2022
Everything takes forever or I get told, well..... That's just how it is.
Monument, on Mar 09, 2022
Ken was amazing. There were two things that did not get done but I know he tried to get it fixed. Classic has always been great to work with.
Monument, on Mar 01, 2022
5 months into my home and many tickets on punch list still not completed. 3rd party vendors don’t show up to schedule appointments and when they do don’t bring correct material to fix problem. I understand their is inventory issues but communication and follow up is horrible
Monument, on Feb 11, 2022
Dislike: length of time to respond to an issue, excuses for why you won't fix it or answer a question.
Monument, on Jan 14, 2022
Not happy with appearance of stucco on west facing exterior wall
Monument, on Nov 13, 2021
I fully understand having issues in a new home and none of ours have been beyond what I would have expected. That being said, it has been really tough to get things scheduled and done. The usually take several follow-up calls from me and no status updates. My main frustration has also been inconsistent suggestions from contractors and Classic. On our basement floor, Classic said the issue was not a big deal and to be expected while the contractor (who visited separately) recommended it get redone. It seems that Classic won out but we've been through so many changes and appointments, I'm kind of just out of gas on me being the person to follow up and asky why the different suggestion.
Monument, on Jul 24, 2021
The large sliding door has been a bit of an issue and I'm worried that we're not done with it creating some problems. Took a while longer to get the other door issues addressed than i would have liked but everything appears to be fixed now.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Monument, on Jan 21, 2022
Staff was the best from the sales center to the warranty coordinator. Thanks for everything... the LBS's
Monument, on Dec 24, 2021
Still having an issue with the track for our large sliding door unit. Entered a work order into the system months ago but no follow up. It has not been right since the day we moved in.
Monument, on Dec 20, 2021
60 day walkthrough still needs to be completed. Noticed til in the master bathroom was chipped and caulked around. Baluster work still needs to be finished. Paint needs to be finished. Cabinets need to be finished. Paint needs touched up. Been nearly a year we moved in.
Monument, on Dec 14, 2021
Love the staff at the model home here in monument, always quick to return calls, and also the ground crew/site manager. Excellent aftercare service.
Monument, on Nov 14, 2021
Tom was a great builder and was attentive to my needs. The office staff responded quickly to questions and concerns
Monument, on Oct 19, 2021
1) Customer service has been outstanding! Sales team (Jeff and Theresa), POCs during construction process (Tom), warranty team (Liz) 2) Worksmanship/quality lacking: For $800k+, expected window frames to be level (they are "within tolerance I am told, which is BS for $800K+ home), long stucco cracks from one end to another with several "spider webs" of stucco cracks from settling (makes home look several years old), placement of radon system creates loud hum in guest bedroom and nothing can be done about it (and color of radon pipe doesn't match house so looks like after thought). Will ask AGAIN about these issues and several others during 12 month inspection with Classic.
Monument, on Jul 02, 2021
We are happy with the decision to purchase a Classic built home.
Monument, on Jun 14, 2021
For the most part the home is ok. Besides garbage/food being found in our airvent vents from the construction and our concrete in the front of our house looking pretty bad from a "bad batch" of concrete. What i dislike most is how classic homes has and is handling some the the problems we have encountered with our home.
Monument, on May 16, 2021
I think we should have been verbally told about the further development of the front of our neighborhood because it looks completely finished already and will mean construction for a long while and alter the look of the neighborhood main entrance significantly. But that’s it!
Monument, on Mar 28, 2021
In general, the quality of the build and the mechanics within the house are less than optimal when compared to other houses that I have owned over the years. Overall, there has been a lack of attention paid to the build details, which resulted in a malfunctioning furnace, molding falling off of the kitchen cabinents, and a malfunctioning shower that leaks. Classic has fixed some but not all of the identified, broken issues. I am still waiting for my stove to be fixed. It was damaged when molding fell on it.
Monument, on Mar 27, 2021
Everyone at Classic was knowledgeable, nice and kept us in the loop as to what was going on since we were living out east while our home was being built. We had a couple issues but they were resolved quickly. We are very happy with our new home.
Monument, on Mar 12, 2021
The quality of some if the finishes and the ability to fix the tiling that was an issue with the bathroom
Monument, on Mar 01, 2021
Access to the Design Center phase (choices and pricing) needs to be available to buyers prior to buyer signing contract. We were disappointed with the available options and the almost insulting pricing.
Monument, on Jan 21, 2021
Our salesperson lied to us about neighboring lots regarding how it would impact the Mountain views from the home. We had to fight to ensure that warranty promises were kept by Classic and continue to wait for additional warranty fixes to occur.
Monument, on Jan 20, 2021
The initial process could have been better when choosing the items. Recommendations with pros and cons would help the buyer to make the right choices.
Monument, on Nov 20, 2020
We built our home from out of state and The Classic sales team was great at keeping us up with our homes progress.
Monument, on Oct 16, 2020
The buying process was smooth. The building process could have gone better because nearly every change order was done wrong the first time and had to be torn out and redone. It would have been nice if the CHANGE ORDERS WERE READ THE FIRST TIME. This was very frustrating. Some of the subs used on construction of our home were questionable tradesmen. Stucco was a disaster and had to be redone in several areas due to flaking off, and the deck is sagging due to the use of wet wood that warped and has now caused major sagging (to be repaired soon, we hope). Classic warranty service has been very good, but I just wish we didn't have to have warranty work done. We have also had two cracked windows due to settling (I'm told).
Monument, on Sep 22, 2020
Classic Homes stands behind their home warranty. We have nothing but positive feedback. They have been delightful to work with: Friendly, professional, and prompt. Thank you!