Top Homebuilder Ratings & Reviews

Classic Homes

Sanctuary Pointe

108 Homeowner Reviews Completed Aug 2019 - Feb 2021

Overall Satisfaction

4.5
Customers' overall satisfaction
4.4
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.8

Home Personalization Experience

4.6

Lender Experience

4.8

Construction Experience

4.5

Customer Care Experience

4.8

Home Readiness

4.3

Installation & Workmanship

4.5

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Monument, on Jan 21, 2021

Our salesperson lied to us about neighboring lots regarding how it would impact the Mountain views from the home. We had to fight to ensure that warranty promises were kept by Classic and continue to wait for additional warranty fixes to occur.

2.8
Verified Homeowner
Monument, on Jan 20, 2021

The initial process could have been better when choosing the items. Recommendations with pros and cons would help the buyer to make the right choices.

4.4
Verified Homeowner
Monument, on Dec 18, 2020

Nothing. I think that the experience with Classic has been great, with the exception of the warranty dept. There is a lack of communication by my assigned representative. She showed once with no appointment, then asked to use our ladder to do a repair. The repair was completed and she just left the ladder on our back deck. There was an issue that was recognized in our pre-closing walk through and she alleges it will/can not be addressed. There are multiple obvious (visual or sound) issues that she makes what I feel are canned/standard answers that she feeds everyone. This is based on conversations with any neighbors that have the same representative and also have nothing positive to say. The running joke around the neighborhood is she says no to everything! Thankfully the construction dept (Mac Thompson) has been great to work with. He was sent by Steve (construction mgr) and acknowledged there was definitely a noise in our basement powder and that he could even feel the vibration on the wall. Our warranty rep said she heard nothing in there. I would think that she should have good hearing and eyesight to complete this role and maybe she is in the wrong role. Then when something isn't covered, there is no communication. Just an email stating that all items reviewed in our meeting have been addressed. When I asked about the rest, she said they're not covered. She also said a light couldn't be moved that was clearly off center. She alleged it was centered and the sink faucet was off center. The electrician walked into the bathroom and said "that's not centered". Which make me question her integrity and/or skills as every issue she doesn't see or hear is cleary seen/heard by others. It would also seems from an efficiency perspective for Classic that it isn't the best use of the construction teams time to have them come in when warranty should be addressing items. OBVIOUS items - like upper floor windows with deep scratches on the exterior. I guess shame on me for not going from floor to ceiling and climbing on my roof in the approx 1 hour I had to walk my house prior to my closing or bringing in a third party vendor, which I considered but felt Classic would do the right thing. Which - Classic has or is working on addressing these items but again, via your construction dept, not warranty/cust svce. I also sent an additional warranty item and she replied with a short comment stating that it would be addressed at an upcoming appt. When she came out, she admitted she hadn't even read it!

2.5
Verified Homeowner
Monument, on Nov 20, 2020

We built our home from out of state and The Classic sales team was great at keeping us up with our homes progress.

4.4
Verified Homeowner
Monument, on Oct 16, 2020

The buying process was smooth. The building process could have gone better because nearly every change order was done wrong the first time and had to be torn out and redone. It would have been nice if the CHANGE ORDERS WERE READ THE FIRST TIME. This was very frustrating. Some of the subs used on construction of our home were questionable tradesmen. Stucco was a disaster and had to be redone in several areas due to flaking off, and the deck is sagging due to the use of wet wood that warped and has now caused major sagging (to be repaired soon, we hope). Classic warranty service has been very good, but I just wish we didn't have to have warranty work done. We have also had two cracked windows due to settling (I'm told).

4.1
Verified Homeowner
Monument, on Oct 01, 2020

Warranty rep has not resolved my cracked front porch. It was patched during original pour. The crack is on the edge of the porch and will eventually spall off due to winter freeze/thaw. I requested that a VP level person contact me to resolve though that has not happened.

1.7
Verified Homeowner
Monument, on Sep 22, 2020

Classic Homes stands behind their home warranty. We have nothing but positive feedback. They have been delightful to work with: Friendly, professional, and prompt. Thank you!

5.0
Verified Homeowner
Monument, on Jun 28, 2020

The few items that needed addressing where handled quickly and effectively.

5.0
Verified Homeowner
Monument, on Jun 27, 2020

There were only a few items that needed service which were fixed in a timely manner.

5.0
Verified Homeowner
Monument, on Jun 15, 2020

All of the people from Sales, Design, project manager and warranty folks have beens exceptional

4.5
Verified Homeowner
Monument, on Jun 07, 2020

Not much. Still having electrical problems. Apparently it is not a big concern on Classics end. I own my own business and have my wife working from home and as of today 6/6/20 we have no power in the office. Was told to fill out a service request, that it is a inconvenience and not a emergency. I wonder if the model home that Jeff and Teresa work in had no power if it would be a emergency or just a inconvenience.

2.0
Verified Homeowner
Monument, on May 20, 2020

Robert has been attentive to the issues we have had. He has communicated consistently and ensured that our issues were addressed.

3.6
Verified Homeowner
Monument, on May 16, 2020

Liz has been wonderful, she works hard and is very responsive. We continue to have issues with our faucets, and really appreciate her dedication to continue working to get them fixed correctly.

4.0
Verified Homeowner
Monument, on May 13, 2020

Everyone has been friendly, prompt, and professional. Customer care has been fantastic.

5.0
Verified Homeowner
Monument, on Apr 30, 2020

Just not the quality I would have expected in a 500k home

4.4
Verified Homeowner
Monument, on Apr 16, 2020

I love the quality of workmanship, the wonderful and innovative design and the excellent customer service we have received from the sales office as well as from the construction supervisors

4.9
Verified Homeowner
Monument, on Mar 21, 2020

They are responsive when we have had issues come up. They react quickly and communicate often

4.9
Verified Homeowner
Monument, on Jan 30, 2020

The people I had contact with were kind, helpful, encouraging, and informative.

5.0
Verified Homeowner
Monument, on Jan 20, 2020

The builder and customer service staff have been great to work with.

4.8
Verified Homeowner
Monument, on Dec 11, 2019

Jeff and Teresa at the model in Sanctuary Pointe

4.3
Verified Homeowner
Monument, on Dec 05, 2019

Theresa and Jeff in the sales office...they are awesome. Also during the build process Tom and John are top notch!

4.9
Verified Homeowner
Monument, on Nov 15, 2019

Personable, understanding and helpful professionals. Customer service seems to be important to the team

5.0
Verified Homeowner
Monument, on Nov 14, 2019

I did get the sense that the individuals that we worked with at Classic Homes were truly interested in making things right if there was something that we were unhappy about.

4.5
Verified Homeowner
Monument, on Nov 14, 2019

For first couple weeks service and attention was great. Still waiting for a couple other items to be completed. Never had 90 day walk thru

4.2
Verified Homeowner
Monument, on Oct 21, 2019

Classic kept its 3 month appt.

1.2
Verified Homeowner
Monument, on Oct 05, 2019

The customer service

4.2
Verified Homeowner
Monument, on Aug 29, 2019

Very timely responses, and they always seem to be concerned about our satisfaction.

5.0
Verified Homeowner
Monument, on Aug 29, 2019

I feel like each individual I worked with truly cared about the project and making sure it was done right.

5.0
Verified Homeowner
Monument, on Aug 27, 2019

Customer service, sales staff, Jeff and Theresa and builders, Seth and John, always followed up

3.9
Verified Homeowner
Monument, on Aug 24, 2019

Have been responsive.

4.6
Verified Homeowner
Monument, on Aug 20, 2019

The builder for Classic Homes, John Meyer was on top of every issue and resolved them very quickly.

5.0
Verified Homeowner
Monument, on Jul 14, 2019

I like that if I have an issue with something I can reach out to them and it’s resolved fairly quickly.

4.5
Verified Homeowner
Monument, on Jun 26, 2019

Quick response

5.0
Verified Homeowner
Monument, on Jun 14, 2019

Personalized

4.4
Verified Homeowner
Monument, on Jun 03, 2019

The home was already built when we made the purchase.

4.5
Verified Homeowner
Monument, CO, on Jan 09, 2019

The customer service and communication from JOhn, Theresa and Jeff was amazing and more than I expected.

4.6
Verified Homeowner
Monument, CO, on Dec 03, 2018

The friendly attitude towards everyone. Really help out alot

5.0
Verified Homeowner
Monument, CO, on Nov 21, 2018

The Sanctuary Pointe sales team were great to work with and so were the construction supervisors. We appreciated the weekly updates.

4.5
Verified Homeowner
Monument, CO, on Aug 16, 2018

The constant communication

4.6
Verified Homeowner
Monument, CO, on Aug 09, 2018

Weekly updates.

5.0
Verified Homeowner
Monument, CO, on Jul 10, 2018

We really enjoyed the interaction we had with Jeff and Teresa in the sales office. Also, we had a great experience with Cheryl from the design center, John and Tom were both great in the field answering questions. The most disappointing part and really embarrassing part for Classic should be the trades and lack of professional quality workmanship. For the price we paid, the level of quality, follow up and workmanship was/is terrible.

4.0
Verified Homeowner
Monument, CO, on Jun 24, 2018

I liked the great communication from our Superintendent (Doug), our sales team(Jeff and Theresa). They were so friendly and kind and had quick answers to our questions. They really did a lot to make us feel important and in control of our process.

4.7
Verified Homeowner
Monument, CO, on Jun 22, 2018

The consistent reach out and updates from the Classic team

4.6
Verified Homeowner
Monument, on Jun 12, 2018

Commitment of Classic to get it right.

4.1
Verified Homeowner
Monument, on Jun 09, 2018

Fast service and good quality

4.2
Verified Homeowner
Monument, on May 29, 2018

So far, very responsive

4.5
Verified Homeowner
Monument, CO, on May 13, 2018

they kept us informed of the progress of our home, we felt part of the experience and process through the whole build

4.6
Verified Homeowner
Monument, on Apr 30, 2018

They were so good at keeping us informed and they were very good at accommodating our request.

4.1
Verified Homeowner
Monument, on Apr 28, 2018

Everyone is very helpful

4.8
Verified Homeowner
Monument, CO, on Apr 18, 2018

Every Classic employee was incredible. Super knowledgeable, friendly, personable, professional, great customer service skills/communication skills. It was so easy, with such supportive and reliable people there to provide assistance. Classic has an incredible reputation for a reason, they are exceptional.

4.9
Verified Homeowner
Monument, CO, on Feb 08, 2018

My wife and I are very pleased with our new home and would recommend Classic and have to several of our friends and family.

5.0
Verified Homeowner
Monument, CO, on Feb 07, 2018

Great communication between the builder and our family. We always knew where we were in the building process. I cannot image the communication being any better, from the sales force, Classic Administration Personnel, and the on-site Building Supervisor, Doug. Slightly disappointed in the Design Center contact. She at times seemed controlling, had her process and not want to deviate from it. As the buyer, spending $20,000 in improvements, I thought I should have been treated better.

4.8
Verified Homeowner
Monument, CO, on Jan 31, 2018

Flexibility with incorporating my ideas, beautiful results

5.0
Verified Homeowner
Monument, CO, on Jan 17, 2018

Customer service was great throughout the process. This is our 4th new build and Classic's attention to the customer was the best.

4.8
Verified Homeowner
Monument, CO, on Jan 17, 2018

professionalism of Classic employees

4.9
Verified Homeowner
Monument, CO, on Dec 14, 2017

My house turned out great and everyone I worked with was very helpful especially Teresa, Jeff, John and Tom.

5.0
Verified Homeowner
Monument, CO, on Dec 08, 2017

As I went through the building process, I would give my coworkers updates on my house. They would often comment how they had problems at the stage I was at and would say they wished they had had my builder for their home. I didn't know any different, but they knew Classic was above and beyond better than theirs.

4.8
Verified Homeowner
Monument, CO, on Oct 22, 2017

Our process was remarkably smooth start to finish. There were several things along the way, but Classic was always prompt and responsive.

4.9
Verified Homeowner
Monument, CO, on Sep 10, 2017

Great service by Tom and John during and after the build and all the sales staff, Tina Loncar, Teresa Smith, and Jeff Ellis.

4.8
Verified Homeowner
Monument, CO, on Aug 13, 2017

Quality and customer service

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Monument, CO, on Jan 09, 2019

The customer service and communication from JOhn, Theresa and Jeff was amazing and more than I expected.

4.6
Verified Homeowner
Monument, CO, on Dec 03, 2018

The friendly attitude towards everyone. Really help out alot

5.0
Verified Homeowner
Monument, CO, on Nov 21, 2018

The Sanctuary Pointe sales team were great to work with and so were the construction supervisors. We appreciated the weekly updates.

4.5
Verified Homeowner
Monument, CO, on Aug 16, 2018

The constant communication

4.6
Verified Homeowner
Monument, CO, on Aug 09, 2018

Weekly updates.

5.0
Verified Homeowner
Monument, CO, on Jul 10, 2018

We really enjoyed the interaction we had with Jeff and Teresa in the sales office. Also, we had a great experience with Cheryl from the design center, John and Tom were both great in the field answering questions. The most disappointing part and really embarrassing part for Classic should be the trades and lack of professional quality workmanship. For the price we paid, the level of quality, follow up and workmanship was/is terrible.

4.0
Verified Homeowner
Monument, CO, on Jun 24, 2018

I liked the great communication from our Superintendent (Doug), our sales team(Jeff and Theresa). They were so friendly and kind and had quick answers to our questions. They really did a lot to make us feel important and in control of our process.

4.7
Verified Homeowner
Monument, CO, on Jun 22, 2018

The consistent reach out and updates from the Classic team

4.6
Verified Homeowner
Monument, CO, on May 13, 2018

they kept us informed of the progress of our home, we felt part of the experience and process through the whole build

4.6
Verified Homeowner
Monument, CO, on Apr 18, 2018

Every Classic employee was incredible. Super knowledgeable, friendly, personable, professional, great customer service skills/communication skills. It was so easy, with such supportive and reliable people there to provide assistance. Classic has an incredible reputation for a reason, they are exceptional.

4.9
Verified Homeowner
Monument, CO, on Feb 08, 2018

My wife and I are very pleased with our new home and would recommend Classic and have to several of our friends and family.

5.0
Verified Homeowner
Monument, CO, on Feb 07, 2018

Great communication between the builder and our family. We always knew where we were in the building process. I cannot image the communication being any better, from the sales force, Classic Administration Personnel, and the on-site Building Supervisor, Doug. Slightly disappointed in the Design Center contact. She at times seemed controlling, had her process and not want to deviate from it. As the buyer, spending $20,000 in improvements, I thought I should have been treated better.

4.8
Verified Homeowner
Monument, CO, on Jan 31, 2018

Flexibility with incorporating my ideas, beautiful results

5.0
Verified Homeowner
Monument, CO, on Jan 17, 2018

Customer service was great throughout the process. This is our 4th new build and Classic's attention to the customer was the best.

4.8
Verified Homeowner
Monument, CO, on Jan 17, 2018

professionalism of Classic employees

4.9
Verified Homeowner
Monument, CO, on Dec 14, 2017

My house turned out great and everyone I worked with was very helpful especially Teresa, Jeff, John and Tom.

5.0
Verified Homeowner
Monument, CO, on Dec 08, 2017

As I went through the building process, I would give my coworkers updates on my house. They would often comment how they had problems at the stage I was at and would say they wished they had had my builder for their home. I didn't know any different, but they knew Classic was above and beyond better than theirs.

4.8
Verified Homeowner
Monument, CO, on Oct 22, 2017

Our process was remarkably smooth start to finish. There were several things along the way, but Classic was always prompt and responsive.

4.9
Verified Homeowner
Monument, CO, on Sep 10, 2017

Great service by Tom and John during and after the build and all the sales staff, Tina Loncar, Teresa Smith, and Jeff Ellis.

4.8
Verified Homeowner
Monument, CO, on Aug 13, 2017

Quality and customer service

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Monument, on Dec 18, 2020

Nothing. I think that the experience with Classic has been great, with the exception of the warranty dept. There is a lack of communication by my assigned representative. She showed once with no appointment, then asked to use our ladder to do a repair. The repair was completed and she just left the ladder on our back deck. There was an issue that was recognized in our pre-closing walk through and she alleges it will/can not be addressed. There are multiple obvious (visual or sound) issues that she makes what I feel are canned/standard answers that she feeds everyone. This is based on conversations with any neighbors that have the same representative and also have nothing positive to say. The running joke around the neighborhood is she says no to everything! Thankfully the construction dept (Mac Thompson) has been great to work with. He was sent by Steve (construction mgr) and acknowledged there was definitely a noise in our basement powder and that he could even feel the vibration on the wall. Our warranty rep said she heard nothing in there. I would think that she should have good hearing and eyesight to complete this role and maybe she is in the wrong role. Then when something isn't covered, there is no communication. Just an email stating that all items reviewed in our meeting have been addressed. When I asked about the rest, she said they're not covered. She also said a light couldn't be moved that was clearly off center. She alleged it was centered and the sink faucet was off center. The electrician walked into the bathroom and said "that's not centered". Which make me question her integrity and/or skills as every issue she doesn't see or hear is cleary seen/heard by others. It would also seems from an efficiency perspective for Classic that it isn't the best use of the construction teams time to have them come in when warranty should be addressing items. OBVIOUS items - like upper floor windows with deep scratches on the exterior. I guess shame on me for not going from floor to ceiling and climbing on my roof in the approx 1 hour I had to walk my house prior to my closing or bringing in a third party vendor, which I considered but felt Classic would do the right thing. Which - Classic has or is working on addressing these items but again, via your construction dept, not warranty/cust svce. I also sent an additional warranty item and she replied with a short comment stating that it would be addressed at an upcoming appt. When she came out, she admitted she hadn't even read it!

2.5
Verified Homeowner
Monument, on Oct 01, 2020

Warranty rep has not resolved my cracked front porch. It was patched during original pour. The crack is on the edge of the porch and will eventually spall off due to winter freeze/thaw. I requested that a VP level person contact me to resolve though that has not happened.

1.7
Verified Homeowner
Monument, on Jun 28, 2020

The few items that needed addressing where handled quickly and effectively.

5.0
Verified Homeowner
Monument, on Jun 27, 2020

There were only a few items that needed service which were fixed in a timely manner.

5.0
Verified Homeowner
Monument, on Jun 07, 2020

Not much. Still having electrical problems. Apparently it is not a big concern on Classics end. I own my own business and have my wife working from home and as of today 6/6/20 we have no power in the office. Was told to fill out a service request, that it is a inconvenience and not a emergency. I wonder if the model home that Jeff and Teresa work in had no power if it would be a emergency or just a inconvenience.

2.0
Verified Homeowner
Monument, on May 20, 2020

Robert has been attentive to the issues we have had. He has communicated consistently and ensured that our issues were addressed.

3.6
Verified Homeowner
Monument, on May 16, 2020

Liz has been wonderful, she works hard and is very responsive. We continue to have issues with our faucets, and really appreciate her dedication to continue working to get them fixed correctly.

4.0
Verified Homeowner
Monument, on May 13, 2020

Everyone has been friendly, prompt, and professional. Customer care has been fantastic.

5.0
Verified Homeowner
Monument, on Nov 15, 2019

Personable, understanding and helpful professionals. Customer service seems to be important to the team

5.0
Verified Homeowner
Monument, on Nov 14, 2019

For first couple weeks service and attention was great. Still waiting for a couple other items to be completed. Never had 90 day walk thru

4.2
Verified Homeowner
Monument, on Oct 21, 2019

Classic kept its 3 month appt.

1.2
Verified Homeowner
Monument, on Aug 29, 2019

Very timely responses, and they always seem to be concerned about our satisfaction.

5.0
Verified Homeowner
Monument, on Aug 29, 2019

I feel like each individual I worked with truly cared about the project and making sure it was done right.

5.0
Verified Homeowner
Monument, on Aug 20, 2019

The builder for Classic Homes, John Meyer was on top of every issue and resolved them very quickly.

5.0
Verified Homeowner
Monument, on Jul 14, 2019

I like that if I have an issue with something I can reach out to them and it’s resolved fairly quickly.

4.5
Verified Homeowner
Monument, on Jun 26, 2019

Quick response

5.0
Verified Homeowner
Monument, on Jun 14, 2019

Personalized

4.4
Verified Homeowner
Monument, on Jun 12, 2018

Commitment of Classic to get it right.

4.1
Verified Homeowner
Monument, on May 29, 2018

So far, very responsive

4.5
Verified Homeowner
Monument, on Apr 28, 2018

Everyone is very helpful

4.8
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Monument, on Jan 21, 2021

Our salesperson lied to us about neighboring lots regarding how it would impact the Mountain views from the home. We had to fight to ensure that warranty promises were kept by Classic and continue to wait for additional warranty fixes to occur.

2.8
Verified Homeowner
Monument, on Jan 20, 2021

The initial process could have been better when choosing the items. Recommendations with pros and cons would help the buyer to make the right choices.

4.4
Verified Homeowner
Monument, on Nov 20, 2020

We built our home from out of state and The Classic sales team was great at keeping us up with our homes progress.

4.4
Verified Homeowner
Monument, on Oct 16, 2020

The buying process was smooth. The building process could have gone better because nearly every change order was done wrong the first time and had to be torn out and redone. It would have been nice if the CHANGE ORDERS WERE READ THE FIRST TIME. This was very frustrating. Some of the subs used on construction of our home were questionable tradesmen. Stucco was a disaster and had to be redone in several areas due to flaking off, and the deck is sagging due to the use of wet wood that warped and has now caused major sagging (to be repaired soon, we hope). Classic warranty service has been very good, but I just wish we didn't have to have warranty work done. We have also had two cracked windows due to settling (I'm told).

4.1
Verified Homeowner
Monument, on Sep 22, 2020

Classic Homes stands behind their home warranty. We have nothing but positive feedback. They have been delightful to work with: Friendly, professional, and prompt. Thank you!

5.0
Verified Homeowner
Monument, on Jun 15, 2020

All of the people from Sales, Design, project manager and warranty folks have beens exceptional

4.5
Verified Homeowner
Monument, on Apr 30, 2020

Just not the quality I would have expected in a 500k home

4.4
Verified Homeowner
Monument, on Apr 16, 2020

I love the quality of workmanship, the wonderful and innovative design and the excellent customer service we have received from the sales office as well as from the construction supervisors

4.9
Verified Homeowner
Monument, on Mar 21, 2020

They are responsive when we have had issues come up. They react quickly and communicate often

4.9
Verified Homeowner
Monument, on Jan 30, 2020

The people I had contact with were kind, helpful, encouraging, and informative.

5.0
Verified Homeowner
Monument, on Jan 20, 2020

The builder and customer service staff have been great to work with.

4.8
Verified Homeowner
Monument, on Dec 11, 2019

Jeff and Teresa at the model in Sanctuary Pointe

4.3
Verified Homeowner
Monument, on Dec 05, 2019

Theresa and Jeff in the sales office...they are awesome. Also during the build process Tom and John are top notch!

4.9
Verified Homeowner
Monument, on Nov 14, 2019

I did get the sense that the individuals that we worked with at Classic Homes were truly interested in making things right if there was something that we were unhappy about.

4.5
Verified Homeowner
Monument, on Oct 05, 2019

The customer service

4.2
Verified Homeowner
Monument, on Aug 27, 2019

Customer service, sales staff, Jeff and Theresa and builders, Seth and John, always followed up

3.9
Verified Homeowner
Monument, on Aug 24, 2019

Have been responsive.

4.6
Verified Homeowner
Monument, on Jun 03, 2019

The home was already built when we made the purchase.

4.5
Verified Homeowner
Monument, on Jun 09, 2018

Fast service and good quality

4.2
Verified Homeowner
Monument, on Apr 30, 2018

They were so good at keeping us informed and they were very good at accommodating our request.

4.1
Verified Homeowner