Overall Satisfaction
Community Profile
MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Monument, on Sep 24, 2019
The Sales Team was the best I have ever done business with. As Realtor with 20 years in the business all I ask for is to be treated fairly, honestly and don't over commit on your promises. Everything the sales and design team committed to the completed above and beyond!
Monument, on Sep 12, 2019
I had heard many negative stories about the difficulties encountered when building a home. I was very happy to have experienced nothing similar. The team at Classic kept me well informed as an out of state buyer through the entire process.
Monument, on Sep 08, 2019
The sales staff at Sanctuary Pointe were amazing. Friendly, approachable, helpful. They walked us through the purchase process and made the purchase experience fun.
Monument, on Sep 04, 2019
Knowledge of everyone involved with the design and building of our home
Monument, on Aug 29, 2019
Very timely responses, and they always seem to be concerned about our satisfaction.
Monument, on Aug 29, 2019
I feel like each individual I worked with truly cared about the project and making sure it was done right.
Monument, on Aug 27, 2019
Customer service, sales staff, Jeff and Theresa and builders, Seth and John, always followed up
Monument, on Aug 20, 2019
The builder for Classic Homes, John Meyer was on top of every issue and resolved them very quickly.
Monument, on Jul 23, 2019
Their willingness to make things right when we were faced with an issue.
Monument, on Jul 14, 2019
I like that if I have an issue with something I can reach out to them and it’s resolved fairly quickly.
Monument, on Jul 11, 2019
Professionalism, personal touch, genuine folks at the sales office and during walk throughs
Monument, on Jul 11, 2019
We are very satisfied with the quality and attentiveness of the sales staff. The design center representative was terrific. The on-site construction manager was also terrific. All kept us informed, answered our questions, and gave us a comfort level that our home was being constructed on time. The weekly photos were very helpful given our out-of-state location, as were the weekly phone calls from out on-site manager.
Monument, on Jun 17, 2019
The scheduling and communication. John , our super) was outstanding
Monument, on Jun 12, 2019
The sales people were awesome! And I love the closing gift basket : )
Monument, on Jun 08, 2019
Everyones attentiveness and attention to detail. Really kept us excited and engaged. Every question asked was answered promptly and politely. One of my best home buying experiences. We were nervous about a new build, i would do it again with classic anytime
Monument, on Jun 08, 2019
Theresa was wonderful to work with...very thorough explaining the process and helpful.
Monument, on Jun 03, 2019
The home was already built when we made the purchase.
Colorado Springs, on May 31, 2019
Doug. He was very personable, very respectful, and passionate about the home and our happiness.
Monument, on May 25, 2019
House completed on time; communication during the building process.
Monument, on May 24, 2019
All of our concerns were addressed in a timely manner
Monument, on Apr 25, 2019
Classic sales and construction teams were very responsive. They always answered our questions in a timely manner. When issues arose, they really went the extra mile to help us get them resolved.
Monument, on Apr 23, 2019
This survey is premature. Sorry. I have requested some warranty work and received a notice that due to demand, they were four weeks out. I believe my request was a couple of weeks ago, so hopefully they will be out soon. I am very concerned about a sink hole and compaction that was done around the foundation. Snow had sat for long periods of time due to location, and when it melted, I found a sink hole next to the foundation. I am anxious to have this resolved. I would suggest sending the survey after they look at the problem and get it resolved. Thanks
Monument, on Apr 16, 2019
Dave with warranty repairs has been very helpful. Theresa and Jeff were helpful throughout the home buying process.
Monument, on Apr 15, 2019
Being involved in the process from start to finish with phone calls, pictures, and e-mail messages.
Monument, on Apr 12, 2019
The fast response to any question or problem we have
Monument, on Apr 11, 2019
Working weekly with my builder John was really a pleasure. He was the first home builder that I felt actually wanted to build a home that he was willing to live in and as a result he wanted to make sure everything was constructed to 100% satisfaction.
Monument, on Apr 03, 2019
The office staff at Santuary was always so nice. Teresa is truly great. Cheryl Hart was our designer with our first build so we requested her and she was great again!! John our super was also fantastic through the process. The home isn’t 100% perfect but classic strives to make it that way and we appreciate it. Getting our 30 day warranty stuff completed now! This our 2nd Classic home and we would build another! Thank you!
Monument, on Apr 03, 2019
We haven’t had any issues with our home. Mitch came over for the 1 month follow up and ended up helping my husband put up TV.
Monument, on Mar 02, 2019
they kept us informed of the progress of the build weekly, they also were quick to fix issues during the build and after
Monument, on Feb 22, 2019
The responsiveness regarding warranty issues and the general customer service offered by all Classic employees has been impressive. Everyone has been pleasant to work with.
Monument, on Feb 15, 2019
We totally enjoyed our experience with #1 Theresa, Jeff, Lorin, Tom and John. We could not be happier
Monument, on Feb 04, 2019
Up front with information and very willing to work we me.
Monument, on Jan 29, 2019
I have been pleased with the follow through on problems.
Monument, on Jan 15, 2019
The friendliness of the customer care representative (Malachi).
Monument, on Jan 01, 2019
Attention to detail, promptness, ease of doing business
Monument, on Dec 11, 2018
Malichi has been very nice to work with. We feel like he genuinely cares about our home.
Monument, on Nov 12, 2018
They kept me involved in the building process, and are generally timely regarding issues that have occurred post move in. When James, the post move in customer service representative did not meet expectations, taking issues up the ladder have resulted in corrective actions being completed.
Monument, on Oct 19, 2018
My wife and I are very pleased with the construction of our home.
Monument, on Sep 14, 2018
Friendly staff, great home, no hassles, I love my house!
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Monument, on Sep 24, 2019
The Sales Team was the best I have ever done business with. As Realtor with 20 years in the business all I ask for is to be treated fairly, honestly and don't over commit on your promises. Everything the sales and design team committed to the completed above and beyond!
Monument, on Sep 12, 2019
I had heard many negative stories about the difficulties encountered when building a home. I was very happy to have experienced nothing similar. The team at Classic kept me well informed as an out of state buyer through the entire process.
Monument, on Jul 11, 2019
Professionalism, personal touch, genuine folks at the sales office and during walk throughs
Monument, on Jul 11, 2019
We are very satisfied with the quality and attentiveness of the sales staff. The design center representative was terrific. The on-site construction manager was also terrific. All kept us informed, answered our questions, and gave us a comfort level that our home was being constructed on time. The weekly photos were very helpful given our out-of-state location, as were the weekly phone calls from out on-site manager.
Monument, on Jun 17, 2019
The scheduling and communication. John , our super) was outstanding
Monument, on Jun 12, 2019
The sales people were awesome! And I love the closing gift basket : )
Monument, on Jun 08, 2019
Everyones attentiveness and attention to detail. Really kept us excited and engaged. Every question asked was answered promptly and politely. One of my best home buying experiences. We were nervous about a new build, i would do it again with classic anytime
Monument, on Jun 08, 2019
Theresa was wonderful to work with...very thorough explaining the process and helpful.
Monument, on Apr 25, 2019
Classic sales and construction teams were very responsive. They always answered our questions in a timely manner. When issues arose, they really went the extra mile to help us get them resolved.
Monument, on Apr 15, 2019
Being involved in the process from start to finish with phone calls, pictures, and e-mail messages.
Monument, on Apr 11, 2019
Working weekly with my builder John was really a pleasure. He was the first home builder that I felt actually wanted to build a home that he was willing to live in and as a result he wanted to make sure everything was constructed to 100% satisfaction.
Monument, on Apr 03, 2019
The office staff at Santuary was always so nice. Teresa is truly great. Cheryl Hart was our designer with our first build so we requested her and she was great again!! John our super was also fantastic through the process. The home isn’t 100% perfect but classic strives to make it that way and we appreciate it. Getting our 30 day warranty stuff completed now! This our 2nd Classic home and we would build another! Thank you!
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Monument, on Aug 29, 2019
Very timely responses, and they always seem to be concerned about our satisfaction.
Monument, on Aug 29, 2019
I feel like each individual I worked with truly cared about the project and making sure it was done right.
Monument, on Aug 20, 2019
The builder for Classic Homes, John Meyer was on top of every issue and resolved them very quickly.
Monument, on Jul 14, 2019
I like that if I have an issue with something I can reach out to them and it’s resolved fairly quickly.
Monument, on May 24, 2019
All of our concerns were addressed in a timely manner
Monument, on Apr 23, 2019
This survey is premature. Sorry. I have requested some warranty work and received a notice that due to demand, they were four weeks out. I believe my request was a couple of weeks ago, so hopefully they will be out soon. I am very concerned about a sink hole and compaction that was done around the foundation. Snow had sat for long periods of time due to location, and when it melted, I found a sink hole next to the foundation. I am anxious to have this resolved. I would suggest sending the survey after they look at the problem and get it resolved. Thanks
Monument, on Apr 12, 2019
The fast response to any question or problem we have
Monument, on Apr 03, 2019
We haven’t had any issues with our home. Mitch came over for the 1 month follow up and ended up helping my husband put up TV.
Monument, on Jan 29, 2019
I have been pleased with the follow through on problems.
Monument, on Jan 15, 2019
The friendliness of the customer care representative (Malachi).
Monument, on Jan 01, 2019
Attention to detail, promptness, ease of doing business
Monument, on Dec 11, 2018
Malichi has been very nice to work with. We feel like he genuinely cares about our home.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Monument, on Sep 08, 2019
The sales staff at Sanctuary Pointe were amazing. Friendly, approachable, helpful. They walked us through the purchase process and made the purchase experience fun.
Monument, on Sep 04, 2019
Knowledge of everyone involved with the design and building of our home
Monument, on Aug 27, 2019
Customer service, sales staff, Jeff and Theresa and builders, Seth and John, always followed up
Monument, on Jul 23, 2019
Their willingness to make things right when we were faced with an issue.
Monument, on Jun 03, 2019
The home was already built when we made the purchase.
Colorado Springs, on May 31, 2019
Doug. He was very personable, very respectful, and passionate about the home and our happiness.
Monument, on May 25, 2019
House completed on time; communication during the building process.
Monument, on Apr 16, 2019
Dave with warranty repairs has been very helpful. Theresa and Jeff were helpful throughout the home buying process.
Monument, on Mar 02, 2019
they kept us informed of the progress of the build weekly, they also were quick to fix issues during the build and after
Monument, on Feb 22, 2019
The responsiveness regarding warranty issues and the general customer service offered by all Classic employees has been impressive. Everyone has been pleasant to work with.
Monument, on Feb 04, 2019
Up front with information and very willing to work we me.
Monument, on Nov 12, 2018
They kept me involved in the building process, and are generally timely regarding issues that have occurred post move in. When James, the post move in customer service representative did not meet expectations, taking issues up the ladder have resulted in corrective actions being completed.
Monument, on Oct 19, 2018
My wife and I are very pleased with the construction of our home.
Monument, on Sep 14, 2018
Friendly staff, great home, no hassles, I love my house!