Overall Satisfaction
Community Profile
MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Monument, on Jun 28, 2020
The few items that needed addressing where handled quickly and effectively.
Monument, on Jun 27, 2020
There were only a few items that needed service which were fixed in a timely manner.
Monument, on Jun 15, 2020
All of the people from Sales, Design, project manager and warranty folks have beens exceptional
Monument, on Jun 07, 2020
Not much. Still having electrical problems. Apparently it is not a big concern on Classics end. I own my own business and have my wife working from home and as of today 6/6/20 we have no power in the office. Was told to fill out a service request, that it is a inconvenience and not a emergency. I wonder if the model home that Jeff and Teresa work in had no power if it would be a emergency or just a inconvenience.
Monument, on Apr 30, 2020
Just not the quality I would have expected in a 500k home
Monument, on Apr 16, 2020
I love the quality of workmanship, the wonderful and innovative design and the excellent customer service we have received from the sales office as well as from the construction supervisors
Monument, on Mar 21, 2020
They are responsive when we have had issues come up. They react quickly and communicate often
Monument, on Jan 30, 2020
The people I had contact with were kind, helpful, encouraging, and informative.
Monument, on Jan 20, 2020
The builder and customer service staff have been great to work with.
Monument, on Dec 05, 2019
Theresa and Jeff in the sales office...they are awesome. Also during the build process Tom and John are top notch!
Monument, on Nov 14, 2019
I did get the sense that the individuals that we worked with at Classic Homes were truly interested in making things right if there was something that we were unhappy about.
Monument, on Aug 27, 2019
Customer service, sales staff, Jeff and Theresa and builders, Seth and John, always followed up
Monument, on Jun 03, 2019
The home was already built when we made the purchase.
Colorado Springs, on May 31, 2019
Doug. He was very personable, very respectful, and passionate about the home and our happiness.
Monument, on May 25, 2019
House completed on time; communication during the building process.
Monument, on May 24, 2019
All of our concerns were addressed in a timely manner
Monument, CO, on Apr 25, 2019
Classic sales and construction teams were very responsive. They always answered our questions in a timely manner. When issues arose, they really went the extra mile to help us get them resolved.
Monument, on Apr 23, 2019
This survey is premature. Sorry. I have requested some warranty work and received a notice that due to demand, they were four weeks out. I believe my request was a couple of weeks ago, so hopefully they will be out soon. I am very concerned about a sink hole and compaction that was done around the foundation. Snow had sat for long periods of time due to location, and when it melted, I found a sink hole next to the foundation. I am anxious to have this resolved. I would suggest sending the survey after they look at the problem and get it resolved. Thanks
Monument, CO, on Apr 15, 2019
Being involved in the process from start to finish with phone calls, pictures, and e-mail messages.
Monument, on Apr 12, 2019
The fast response to any question or problem we have
Monument, CO, on Apr 11, 2019
Working weekly with my builder John was really a pleasure. He was the first home builder that I felt actually wanted to build a home that he was willing to live in and as a result he wanted to make sure everything was constructed to 100% satisfaction.
Monument, CO, on Apr 03, 2019
The office staff at Santuary was always so nice. Teresa is truly great. Cheryl Hart was our designer with our first build so we requested her and she was great again!! John our super was also fantastic through the process. The home isn’t 100% perfect but classic strives to make it that way and we appreciate it. Getting our 30 day warranty stuff completed now! This our 2nd Classic home and we would build another! Thank you!
Monument, on Apr 03, 2019
We haven’t had any issues with our home. Mitch came over for the 1 month follow up and ended up helping my husband put up TV.
Monument, CO, on Mar 19, 2019
The pictures and weekly updates from John Meyer.
Monument, on Mar 02, 2019
they kept us informed of the progress of the build weekly, they also were quick to fix issues during the build and after
Monument, CO, on Feb 15, 2019
We totally enjoyed our experience with #1 Theresa, Jeff, Lorin, Tom and John. We could not be happier
Monument, CO, on Feb 09, 2019
Kept me informed throughout and worked with me when adjustments to my schedule were necessary.
Monument, on Jan 15, 2019
The friendliness of the customer care representative (Malachi).
Monument, CO, on Jan 12, 2019
The learning experience of the interior designing and being a part of the build from start to finish was very enjoyable.
Monument, CO, on Jan 09, 2019
The customer service and communication from JOhn, Theresa and Jeff was amazing and more than I expected.
Monument, on Jan 01, 2019
Attention to detail, promptness, ease of doing business
Monument, CO, on Dec 03, 2018
The friendly attitude towards everyone. Really help out alot
Monument, CO, on Nov 21, 2018
The Sanctuary Pointe sales team were great to work with and so were the construction supervisors. We appreciated the weekly updates.
Monument, on Nov 12, 2018
They kept me involved in the building process, and are generally timely regarding issues that have occurred post move in. When James, the post move in customer service representative did not meet expectations, taking issues up the ladder have resulted in corrective actions being completed.
Monument, on Oct 23, 2018
I am still waiting on items discussed to be fixed prior to closing to be addressed. Very poor track record of timelness and finishing identified issues.
Monument, on Oct 19, 2018
My wife and I are very pleased with the construction of our home.
Monument, on Oct 14, 2018
No nonsense, anything that needed addressed was taken care of quickly and with great personal care.
Monument, on Sep 14, 2018
Friendly staff, great home, no hassles, I love my house!
Monument, on Aug 29, 2018
Friendly personnel, quick response from our forman.
Monument, CO, on Jul 10, 2018
We really enjoyed the interaction we had with Jeff and Teresa in the sales office. Also, we had a great experience with Cheryl from the design center, John and Tom were both great in the field answering questions. The most disappointing part and really embarrassing part for Classic should be the trades and lack of professional quality workmanship. For the price we paid, the level of quality, follow up and workmanship was/is terrible.
Monument, CO, on Jun 24, 2018
I liked the great communication from our Superintendent (Doug), our sales team(Jeff and Theresa). They were so friendly and kind and had quick answers to our questions. They really did a lot to make us feel important and in control of our process.
Monument, CO, on Jun 22, 2018
The consistent reach out and updates from the Classic team
Monument, CO, on May 13, 2018
they kept us informed of the progress of our home, we felt part of the experience and process through the whole build
Monument, on Apr 08, 2018
It was finished ahead of schedule. Whenever we find something needing fixing, it is done right away.
Monument, on Jan 12, 2018
Overall the home has been built with quality and integrity.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Monument, CO, on Apr 25, 2019
Classic sales and construction teams were very responsive. They always answered our questions in a timely manner. When issues arose, they really went the extra mile to help us get them resolved.
Monument, CO, on Apr 15, 2019
Being involved in the process from start to finish with phone calls, pictures, and e-mail messages.
Monument, CO, on Apr 11, 2019
Working weekly with my builder John was really a pleasure. He was the first home builder that I felt actually wanted to build a home that he was willing to live in and as a result he wanted to make sure everything was constructed to 100% satisfaction.
Monument, CO, on Apr 03, 2019
The office staff at Santuary was always so nice. Teresa is truly great. Cheryl Hart was our designer with our first build so we requested her and she was great again!! John our super was also fantastic through the process. The home isn’t 100% perfect but classic strives to make it that way and we appreciate it. Getting our 30 day warranty stuff completed now! This our 2nd Classic home and we would build another! Thank you!
Monument, CO, on Mar 19, 2019
The pictures and weekly updates from John Meyer.
Monument, CO, on Feb 15, 2019
We totally enjoyed our experience with #1 Theresa, Jeff, Lorin, Tom and John. We could not be happier
Monument, CO, on Feb 09, 2019
Kept me informed throughout and worked with me when adjustments to my schedule were necessary.
Monument, CO, on Jan 12, 2019
The learning experience of the interior designing and being a part of the build from start to finish was very enjoyable.
Monument, CO, on Jan 09, 2019
The customer service and communication from JOhn, Theresa and Jeff was amazing and more than I expected.
Monument, CO, on Dec 03, 2018
The friendly attitude towards everyone. Really help out alot
Monument, CO, on Nov 21, 2018
The Sanctuary Pointe sales team were great to work with and so were the construction supervisors. We appreciated the weekly updates.
Monument, CO, on Jul 10, 2018
We really enjoyed the interaction we had with Jeff and Teresa in the sales office. Also, we had a great experience with Cheryl from the design center, John and Tom were both great in the field answering questions. The most disappointing part and really embarrassing part for Classic should be the trades and lack of professional quality workmanship. For the price we paid, the level of quality, follow up and workmanship was/is terrible.
Monument, CO, on Jun 24, 2018
I liked the great communication from our Superintendent (Doug), our sales team(Jeff and Theresa). They were so friendly and kind and had quick answers to our questions. They really did a lot to make us feel important and in control of our process.
Monument, CO, on Jun 22, 2018
The consistent reach out and updates from the Classic team
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Monument, on Jun 28, 2020
The few items that needed addressing where handled quickly and effectively.
Monument, on Jun 27, 2020
There were only a few items that needed service which were fixed in a timely manner.
Monument, on Jun 07, 2020
Not much. Still having electrical problems. Apparently it is not a big concern on Classics end. I own my own business and have my wife working from home and as of today 6/6/20 we have no power in the office. Was told to fill out a service request, that it is a inconvenience and not a emergency. I wonder if the model home that Jeff and Teresa work in had no power if it would be a emergency or just a inconvenience.
Monument, on May 24, 2019
All of our concerns were addressed in a timely manner
Monument, on Apr 23, 2019
This survey is premature. Sorry. I have requested some warranty work and received a notice that due to demand, they were four weeks out. I believe my request was a couple of weeks ago, so hopefully they will be out soon. I am very concerned about a sink hole and compaction that was done around the foundation. Snow had sat for long periods of time due to location, and when it melted, I found a sink hole next to the foundation. I am anxious to have this resolved. I would suggest sending the survey after they look at the problem and get it resolved. Thanks
Monument, on Apr 12, 2019
The fast response to any question or problem we have
Monument, on Apr 03, 2019
We haven’t had any issues with our home. Mitch came over for the 1 month follow up and ended up helping my husband put up TV.
Monument, on Jan 15, 2019
The friendliness of the customer care representative (Malachi).
Monument, on Jan 01, 2019
Attention to detail, promptness, ease of doing business
Monument, on Oct 23, 2018
I am still waiting on items discussed to be fixed prior to closing to be addressed. Very poor track record of timelness and finishing identified issues.
Monument, on Oct 14, 2018
No nonsense, anything that needed addressed was taken care of quickly and with great personal care.
Monument, on Aug 29, 2018
Friendly personnel, quick response from our forman.
Monument, on Apr 08, 2018
It was finished ahead of schedule. Whenever we find something needing fixing, it is done right away.
Monument, on Jan 12, 2018
Overall the home has been built with quality and integrity.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Monument, on Jun 15, 2020
All of the people from Sales, Design, project manager and warranty folks have beens exceptional
Monument, on Apr 30, 2020
Just not the quality I would have expected in a 500k home
Monument, on Apr 16, 2020
I love the quality of workmanship, the wonderful and innovative design and the excellent customer service we have received from the sales office as well as from the construction supervisors
Monument, on Mar 21, 2020
They are responsive when we have had issues come up. They react quickly and communicate often
Monument, on Jan 30, 2020
The people I had contact with were kind, helpful, encouraging, and informative.
Monument, on Jan 20, 2020
The builder and customer service staff have been great to work with.
Monument, on Dec 05, 2019
Theresa and Jeff in the sales office...they are awesome. Also during the build process Tom and John are top notch!
Monument, on Nov 14, 2019
I did get the sense that the individuals that we worked with at Classic Homes were truly interested in making things right if there was something that we were unhappy about.
Monument, on Aug 27, 2019
Customer service, sales staff, Jeff and Theresa and builders, Seth and John, always followed up
Monument, on Jun 03, 2019
The home was already built when we made the purchase.
Colorado Springs, on May 31, 2019
Doug. He was very personable, very respectful, and passionate about the home and our happiness.
Monument, on May 25, 2019
House completed on time; communication during the building process.
Monument, on Mar 02, 2019
they kept us informed of the progress of the build weekly, they also were quick to fix issues during the build and after
Monument, on Nov 12, 2018
They kept me involved in the building process, and are generally timely regarding issues that have occurred post move in. When James, the post move in customer service representative did not meet expectations, taking issues up the ladder have resulted in corrective actions being completed.
Monument, on Oct 19, 2018
My wife and I are very pleased with the construction of our home.