Overall Satisfaction
Community Profile
MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Monument, on Nov 20, 2020
We built our home from out of state and The Classic sales team was great at keeping us up with our homes progress.
Monument, on Oct 16, 2020
The buying process was smooth. The building process could have gone better because nearly every change order was done wrong the first time and had to be torn out and redone. It would have been nice if the CHANGE ORDERS WERE READ THE FIRST TIME. This was very frustrating. Some of the subs used on construction of our home were questionable tradesmen. Stucco was a disaster and had to be redone in several areas due to flaking off, and the deck is sagging due to the use of wet wood that warped and has now caused major sagging (to be repaired soon, we hope). Classic warranty service has been very good, but I just wish we didn't have to have warranty work done. We have also had two cracked windows due to settling (I'm told).
Monument, on Oct 01, 2020
Warranty rep has not resolved my cracked front porch. It was patched during original pour. The crack is on the edge of the porch and will eventually spall off due to winter freeze/thaw. I requested that a VP level person contact me to resolve though that has not happened.
Monument, on Sep 22, 2020
Classic Homes stands behind their home warranty. We have nothing but positive feedback. They have been delightful to work with: Friendly, professional, and prompt. Thank you!
Monument, on Jun 28, 2020
The few items that needed addressing where handled quickly and effectively.
Monument, on Jun 27, 2020
There were only a few items that needed service which were fixed in a timely manner.
Monument, on Jun 15, 2020
All of the people from Sales, Design, project manager and warranty folks have beens exceptional
Monument, on Jun 07, 2020
Not much. Still having electrical problems. Apparently it is not a big concern on Classics end. I own my own business and have my wife working from home and as of today 6/6/20 we have no power in the office. Was told to fill out a service request, that it is a inconvenience and not a emergency. I wonder if the model home that Jeff and Teresa work in had no power if it would be a emergency or just a inconvenience.
Monument, on May 20, 2020
Robert has been attentive to the issues we have had. He has communicated consistently and ensured that our issues were addressed.
Monument, on May 16, 2020
Liz has been wonderful, she works hard and is very responsive. We continue to have issues with our faucets, and really appreciate her dedication to continue working to get them fixed correctly.
Monument, on May 13, 2020
Everyone has been friendly, prompt, and professional. Customer care has been fantastic.
Monument, on Apr 30, 2020
Just not the quality I would have expected in a 500k home
Monument, on Apr 16, 2020
I love the quality of workmanship, the wonderful and innovative design and the excellent customer service we have received from the sales office as well as from the construction supervisors
Monument, on Mar 21, 2020
They are responsive when we have had issues come up. They react quickly and communicate often
Monument, on Jan 30, 2020
The people I had contact with were kind, helpful, encouraging, and informative.
Monument, on Jan 20, 2020
The builder and customer service staff have been great to work with.
Monument, on Dec 05, 2019
Theresa and Jeff in the sales office...they are awesome. Also during the build process Tom and John are top notch!
Monument, on Nov 15, 2019
Personable, understanding and helpful professionals. Customer service seems to be important to the team
Monument, on Nov 14, 2019
I did get the sense that the individuals that we worked with at Classic Homes were truly interested in making things right if there was something that we were unhappy about.
Monument, on Nov 14, 2019
For first couple weeks service and attention was great. Still waiting for a couple other items to be completed. Never had 90 day walk thru
Monument, on Aug 29, 2019
Very timely responses, and they always seem to be concerned about our satisfaction.
Monument, on Aug 29, 2019
I feel like each individual I worked with truly cared about the project and making sure it was done right.
Monument, on Aug 27, 2019
Customer service, sales staff, Jeff and Theresa and builders, Seth and John, always followed up
Monument, on Aug 20, 2019
The builder for Classic Homes, John Meyer was on top of every issue and resolved them very quickly.
Monument, on Jul 14, 2019
I like that if I have an issue with something I can reach out to them and it’s resolved fairly quickly.
Monument, on Jun 03, 2019
The home was already built when we made the purchase.
Colorado Springs, on May 31, 2019
Doug. He was very personable, very respectful, and passionate about the home and our happiness.
Monument, on May 25, 2019
House completed on time; communication during the building process.
Monument, on May 24, 2019
All of our concerns were addressed in a timely manner
Monument, CO, on Jan 09, 2019
The customer service and communication from JOhn, Theresa and Jeff was amazing and more than I expected.
Monument, CO, on Dec 03, 2018
The friendly attitude towards everyone. Really help out alot
Monument, CO, on Nov 21, 2018
The Sanctuary Pointe sales team were great to work with and so were the construction supervisors. We appreciated the weekly updates.
Monument, CO, on Jul 10, 2018
We really enjoyed the interaction we had with Jeff and Teresa in the sales office. Also, we had a great experience with Cheryl from the design center, John and Tom were both great in the field answering questions. The most disappointing part and really embarrassing part for Classic should be the trades and lack of professional quality workmanship. For the price we paid, the level of quality, follow up and workmanship was/is terrible.
Monument, CO, on Jun 24, 2018
I liked the great communication from our Superintendent (Doug), our sales team(Jeff and Theresa). They were so friendly and kind and had quick answers to our questions. They really did a lot to make us feel important and in control of our process.
Monument, CO, on Jun 22, 2018
The consistent reach out and updates from the Classic team
Monument, CO, on May 13, 2018
they kept us informed of the progress of our home, we felt part of the experience and process through the whole build
Monument, on Apr 30, 2018
They were so good at keeping us informed and they were very good at accommodating our request.
Monument, CO, on Apr 18, 2018
Every Classic employee was incredible. Super knowledgeable, friendly, personable, professional, great customer service skills/communication skills. It was so easy, with such supportive and reliable people there to provide assistance. Classic has an incredible reputation for a reason, they are exceptional.
Monument, CO, on Feb 08, 2018
My wife and I are very pleased with our new home and would recommend Classic and have to several of our friends and family.
Monument, CO, on Feb 07, 2018
Great communication between the builder and our family. We always knew where we were in the building process. I cannot image the communication being any better, from the sales force, Classic Administration Personnel, and the on-site Building Supervisor, Doug. Slightly disappointed in the Design Center contact. She at times seemed controlling, had her process and not want to deviate from it. As the buyer, spending $20,000 in improvements, I thought I should have been treated better.
Monument, CO, on Jan 31, 2018
Flexibility with incorporating my ideas, beautiful results
Monument, CO, on Jan 17, 2018
Customer service was great throughout the process. This is our 4th new build and Classic's attention to the customer was the best.
Monument, CO, on Dec 14, 2017
My house turned out great and everyone I worked with was very helpful especially Teresa, Jeff, John and Tom.
Monument, CO, on Dec 08, 2017
As I went through the building process, I would give my coworkers updates on my house. They would often comment how they had problems at the stage I was at and would say they wished they had had my builder for their home. I didn't know any different, but they knew Classic was above and beyond better than theirs.
Monument, CO, on Oct 22, 2017
Our process was remarkably smooth start to finish. There were several things along the way, but Classic was always prompt and responsive.
Monument, CO, on Sep 10, 2017
Great service by Tom and John during and after the build and all the sales staff, Tina Loncar, Teresa Smith, and Jeff Ellis.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Monument, CO, on Jan 09, 2019
The customer service and communication from JOhn, Theresa and Jeff was amazing and more than I expected.
Monument, CO, on Dec 03, 2018
The friendly attitude towards everyone. Really help out alot
Monument, CO, on Nov 21, 2018
The Sanctuary Pointe sales team were great to work with and so were the construction supervisors. We appreciated the weekly updates.
Monument, CO, on Jul 10, 2018
We really enjoyed the interaction we had with Jeff and Teresa in the sales office. Also, we had a great experience with Cheryl from the design center, John and Tom were both great in the field answering questions. The most disappointing part and really embarrassing part for Classic should be the trades and lack of professional quality workmanship. For the price we paid, the level of quality, follow up and workmanship was/is terrible.
Monument, CO, on Jun 24, 2018
I liked the great communication from our Superintendent (Doug), our sales team(Jeff and Theresa). They were so friendly and kind and had quick answers to our questions. They really did a lot to make us feel important and in control of our process.
Monument, CO, on Jun 22, 2018
The consistent reach out and updates from the Classic team
Monument, CO, on May 13, 2018
they kept us informed of the progress of our home, we felt part of the experience and process through the whole build
Monument, CO, on Apr 18, 2018
Every Classic employee was incredible. Super knowledgeable, friendly, personable, professional, great customer service skills/communication skills. It was so easy, with such supportive and reliable people there to provide assistance. Classic has an incredible reputation for a reason, they are exceptional.
Monument, CO, on Feb 08, 2018
My wife and I are very pleased with our new home and would recommend Classic and have to several of our friends and family.
Monument, CO, on Feb 07, 2018
Great communication between the builder and our family. We always knew where we were in the building process. I cannot image the communication being any better, from the sales force, Classic Administration Personnel, and the on-site Building Supervisor, Doug. Slightly disappointed in the Design Center contact. She at times seemed controlling, had her process and not want to deviate from it. As the buyer, spending $20,000 in improvements, I thought I should have been treated better.
Monument, CO, on Jan 31, 2018
Flexibility with incorporating my ideas, beautiful results
Monument, CO, on Jan 17, 2018
Customer service was great throughout the process. This is our 4th new build and Classic's attention to the customer was the best.
Monument, CO, on Dec 14, 2017
My house turned out great and everyone I worked with was very helpful especially Teresa, Jeff, John and Tom.
Monument, CO, on Dec 08, 2017
As I went through the building process, I would give my coworkers updates on my house. They would often comment how they had problems at the stage I was at and would say they wished they had had my builder for their home. I didn't know any different, but they knew Classic was above and beyond better than theirs.
Monument, CO, on Oct 22, 2017
Our process was remarkably smooth start to finish. There were several things along the way, but Classic was always prompt and responsive.
Monument, CO, on Sep 10, 2017
Great service by Tom and John during and after the build and all the sales staff, Tina Loncar, Teresa Smith, and Jeff Ellis.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Monument, on Oct 01, 2020
Warranty rep has not resolved my cracked front porch. It was patched during original pour. The crack is on the edge of the porch and will eventually spall off due to winter freeze/thaw. I requested that a VP level person contact me to resolve though that has not happened.
Monument, on Jun 28, 2020
The few items that needed addressing where handled quickly and effectively.
Monument, on Jun 27, 2020
There were only a few items that needed service which were fixed in a timely manner.
Monument, on Jun 07, 2020
Not much. Still having electrical problems. Apparently it is not a big concern on Classics end. I own my own business and have my wife working from home and as of today 6/6/20 we have no power in the office. Was told to fill out a service request, that it is a inconvenience and not a emergency. I wonder if the model home that Jeff and Teresa work in had no power if it would be a emergency or just a inconvenience.
Monument, on May 20, 2020
Robert has been attentive to the issues we have had. He has communicated consistently and ensured that our issues were addressed.
Monument, on May 16, 2020
Liz has been wonderful, she works hard and is very responsive. We continue to have issues with our faucets, and really appreciate her dedication to continue working to get them fixed correctly.
Monument, on May 13, 2020
Everyone has been friendly, prompt, and professional. Customer care has been fantastic.
Monument, on Nov 15, 2019
Personable, understanding and helpful professionals. Customer service seems to be important to the team
Monument, on Nov 14, 2019
For first couple weeks service and attention was great. Still waiting for a couple other items to be completed. Never had 90 day walk thru
Monument, on Aug 29, 2019
Very timely responses, and they always seem to be concerned about our satisfaction.
Monument, on Aug 29, 2019
I feel like each individual I worked with truly cared about the project and making sure it was done right.
Monument, on Aug 20, 2019
The builder for Classic Homes, John Meyer was on top of every issue and resolved them very quickly.
Monument, on Jul 14, 2019
I like that if I have an issue with something I can reach out to them and it’s resolved fairly quickly.
Monument, on May 24, 2019
All of our concerns were addressed in a timely manner
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Monument, on Nov 20, 2020
We built our home from out of state and The Classic sales team was great at keeping us up with our homes progress.
Monument, on Oct 16, 2020
The buying process was smooth. The building process could have gone better because nearly every change order was done wrong the first time and had to be torn out and redone. It would have been nice if the CHANGE ORDERS WERE READ THE FIRST TIME. This was very frustrating. Some of the subs used on construction of our home were questionable tradesmen. Stucco was a disaster and had to be redone in several areas due to flaking off, and the deck is sagging due to the use of wet wood that warped and has now caused major sagging (to be repaired soon, we hope). Classic warranty service has been very good, but I just wish we didn't have to have warranty work done. We have also had two cracked windows due to settling (I'm told).
Monument, on Sep 22, 2020
Classic Homes stands behind their home warranty. We have nothing but positive feedback. They have been delightful to work with: Friendly, professional, and prompt. Thank you!
Monument, on Jun 15, 2020
All of the people from Sales, Design, project manager and warranty folks have beens exceptional
Monument, on Apr 30, 2020
Just not the quality I would have expected in a 500k home
Monument, on Apr 16, 2020
I love the quality of workmanship, the wonderful and innovative design and the excellent customer service we have received from the sales office as well as from the construction supervisors
Monument, on Mar 21, 2020
They are responsive when we have had issues come up. They react quickly and communicate often
Monument, on Jan 30, 2020
The people I had contact with were kind, helpful, encouraging, and informative.
Monument, on Jan 20, 2020
The builder and customer service staff have been great to work with.
Monument, on Dec 05, 2019
Theresa and Jeff in the sales office...they are awesome. Also during the build process Tom and John are top notch!
Monument, on Nov 14, 2019
I did get the sense that the individuals that we worked with at Classic Homes were truly interested in making things right if there was something that we were unhappy about.
Monument, on Aug 27, 2019
Customer service, sales staff, Jeff and Theresa and builders, Seth and John, always followed up
Monument, on Jun 03, 2019
The home was already built when we made the purchase.
Colorado Springs, on May 31, 2019
Doug. He was very personable, very respectful, and passionate about the home and our happiness.
Monument, on May 25, 2019
House completed on time; communication during the building process.