Top Homebuilder Ratings & Reviews

Classic Homes

Sanctuary Pointe

131 Homeowner Reviews Completed Apr 2018 - Oct 19

Overall Satisfaction

4.5
Customers' overall satisfaction
4.6
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Satisfaction

4.6

Purchase Experience

4.8

Home Personalization Experience

4.6

Lender Experience

4.5

Construction Experience

4.7

Customer Care Experience

4.9

Home Readiness

4.6

Installation & Workmanship

4.6

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All

Monument, on Oct 21, 2019

Classic kept its 3 month appt.

1.2
Verified Homeowner
Monument, on Oct 11, 2019

pretty quick to reply

4.5
Verified Homeowner
Monument, on Oct 05, 2019

The customer service

4.2
Verified Homeowner
Monument, on Sep 29, 2019

working with sales team at Sanctuary Pointe

4.8
Verified Homeowner
Monument, on Sep 24, 2019

The Sales Team was the best I have ever done business with. As Realtor with 20 years in the business all I ask for is to be treated fairly, honestly and don't over commit on your promises. Everything the sales and design team committed to the completed above and beyond!

5.0
Verified Homeowner
Monument, on Sep 12, 2019

I had heard many negative stories about the difficulties encountered when building a home. I was very happy to have experienced nothing similar. The team at Classic kept me well informed as an out of state buyer through the entire process.

4.9
Verified Homeowner
Monument, on Sep 08, 2019

The sales staff at Sanctuary Pointe were amazing. Friendly, approachable, helpful. They walked us through the purchase process and made the purchase experience fun.

4.5
Verified Homeowner
Monument, on Sep 04, 2019

Knowledge of everyone involved with the design and building of our home

4.7
Verified Homeowner
Monument, on Aug 29, 2019

Very timely responses, and they always seem to be concerned about our satisfaction.

5.0
Verified Homeowner
Monument, on Aug 29, 2019

I feel like each individual I worked with truly cared about the project and making sure it was done right.

5.0
Verified Homeowner
Monument, on Aug 27, 2019

Customer service, sales staff, Jeff and Theresa and builders, Seth and John, always followed up

3.9
Verified Homeowner
Monument, on Aug 24, 2019

Have been responsive.

4.6
Verified Homeowner
Monument, on Aug 20, 2019

The builder for Classic Homes, John Meyer was on top of every issue and resolved them very quickly.

5.0
Verified Homeowner
Monument, on Jul 24, 2019

Level of professionalism and concern for my home

4.6
Verified Homeowner
Monument, on Jul 23, 2019

Their willingness to make things right when we were faced with an issue.

4.7
Verified Homeowner
Monument, on Jul 14, 2019

I like that if I have an issue with something I can reach out to them and it’s resolved fairly quickly.

4.5
Verified Homeowner
Monument, on Jul 11, 2019

Professionalism, personal touch, genuine folks at the sales office and during walk throughs

4.9
Verified Homeowner
Monument, on Jul 11, 2019

We are very satisfied with the quality and attentiveness of the sales staff. The design center representative was terrific. The on-site construction manager was also terrific. All kept us informed, answered our questions, and gave us a comfort level that our home was being constructed on time. The weekly photos were very helpful given our out-of-state location, as were the weekly phone calls from out on-site manager.

5.0
Verified Homeowner
Monument, on Jul 08, 2019

Thorough

4.6
Verified Homeowner
Monument, on Jun 26, 2019

Quick response

5.0
Verified Homeowner
Monument, on Jun 17, 2019

The scheduling and communication. John , our super) was outstanding

5.0
Verified Homeowner
Monument, on Jun 14, 2019

Personalized

4.4
Verified Homeowner
Monument, on Jun 12, 2019

The sales people were awesome! And I love the closing gift basket : )

5.0
Verified Homeowner
Monument, on Jun 08, 2019

Everyones attentiveness and attention to detail. Really kept us excited and engaged. Every question asked was answered promptly and politely. One of my best home buying experiences. We were nervous about a new build, i would do it again with classic anytime

5.0
Verified Homeowner
Monument, on Jun 08, 2019

Theresa was wonderful to work with...very thorough explaining the process and helpful.

5.0
Verified Homeowner
Monument, on Jun 03, 2019

The home was already built when we made the purchase.

4.5
Verified Homeowner
Colorado Springs, on May 31, 2019

Doug. He was very personable, very respectful, and passionate about the home and our happiness.

4.4
Verified Homeowner
Monument, on May 25, 2019

House completed on time; communication during the building process.

4.4
Verified Homeowner
Monument, on May 24, 2019

John the project manager did an amazing job.

4.1
Verified Homeowner
Monument, on May 24, 2019

The process. The people. Very well organized.

4.8
Verified Homeowner
Monument, on May 24, 2019

All of our concerns were addressed in a timely manner

5.0
Verified Homeowner
Monument, on May 23, 2019

Appointment with designer

4.3
Verified Homeowner
Monument, on May 19, 2019

Neighborhoods

4.4
Verified Homeowner
Monument, on May 18, 2019

Responsiveness

4.2
Verified Homeowner
Monument, on May 05, 2019

Very nice and followed up immediately

5.0
Verified Homeowner
Monument, on Apr 25, 2019

Classic sales and construction teams were very responsive. They always answered our questions in a timely manner. When issues arose, they really went the extra mile to help us get them resolved.

4.9
Verified Homeowner
Monument, on Apr 23, 2019

This survey is premature. Sorry. I have requested some warranty work and received a notice that due to demand, they were four weeks out. I believe my request was a couple of weeks ago, so hopefully they will be out soon. I am very concerned about a sink hole and compaction that was done around the foundation. Snow had sat for long periods of time due to location, and when it melted, I found a sink hole next to the foundation. I am anxious to have this resolved. I would suggest sending the survey after they look at the problem and get it resolved. Thanks

3.4
Verified Homeowner
Monument, on Apr 16, 2019

Dave with warranty repairs has been very helpful. Theresa and Jeff were helpful throughout the home buying process.

4.6
Verified Homeowner
Monument, on Apr 15, 2019

Being involved in the process from start to finish with phone calls, pictures, and e-mail messages.

5.0
Verified Homeowner
Monument, on Apr 12, 2019

The fast response to any question or problem we have

5.0
Verified Homeowner
Monument, on Apr 11, 2019

Working weekly with my builder John was really a pleasure. He was the first home builder that I felt actually wanted to build a home that he was willing to live in and as a result he wanted to make sure everything was constructed to 100% satisfaction.

5.0
Verified Homeowner
Monument, on Apr 09, 2019

Their ability to work with my disabilities.

5.0
Verified Homeowner
Monument, on Apr 03, 2019

The office staff at Santuary was always so nice. Teresa is truly great. Cheryl Hart was our designer with our first build so we requested her and she was great again!! John our super was also fantastic through the process. The home isn’t 100% perfect but classic strives to make it that way and we appreciate it. Getting our 30 day warranty stuff completed now! This our 2nd Classic home and we would build another! Thank you!

5.0
Verified Homeowner
Monument, on Apr 03, 2019

We haven’t had any issues with our home. Mitch came over for the 1 month follow up and ended up helping my husband put up TV.

4.1
Verified Homeowner
Monument, on Apr 03, 2019

Communication level.

4.3
Verified Homeowner
Monument, on Mar 19, 2019

The pictures and weekly updates from John Meyer.

5.0
Verified Homeowner
Monument, on Mar 02, 2019

they kept us informed of the progress of the build weekly, they also were quick to fix issues during the build and after

4.0
Verified Homeowner
Monument, on Feb 25, 2019

There information updates during the build

4.4
Verified Homeowner
Monument, on Feb 22, 2019

The responsiveness regarding warranty issues and the general customer service offered by all Classic employees has been impressive. Everyone has been pleasant to work with.

3.9
Verified Homeowner
Monument, on Feb 15, 2019

We totally enjoyed our experience with #1 Theresa, Jeff, Lorin, Tom and John. We could not be happier

5.0
Verified Homeowner
Monument, on Feb 04, 2019

Up front with information and very willing to work we me.

4.5
Verified Homeowner
Monument, on Jan 29, 2019

I have been pleased with the follow through on problems.

5.0
Verified Homeowner
Monument, on Jan 15, 2019

The friendliness of the customer care representative (Malachi).

4.2
Verified Homeowner
Monument, on Jan 01, 2019

Attention to detail, promptness, ease of doing business

5.0
Verified Homeowner
Monument, on Dec 11, 2018

Malichi has been very nice to work with. We feel like he genuinely cares about our home.

2.5
Verified Homeowner
Monument, on Dec 05, 2018

Willingness to make it right.

3.6
Verified Homeowner
Monument, on Nov 12, 2018

They kept me involved in the building process, and are generally timely regarding issues that have occurred post move in. When James, the post move in customer service representative did not meet expectations, taking issues up the ladder have resulted in corrective actions being completed.

4.1
Verified Homeowner
Monument, on Oct 19, 2018

My wife and I are very pleased with the construction of our home.

4.8
Verified Homeowner
Monument, on Sep 14, 2018

Friendly staff, great home, no hassles, I love my house!

4.6
Verified Homeowner
Monument, on Sep 08, 2018

Quality for price

4.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In

Monument, on Sep 29, 2019

working with sales team at Sanctuary Pointe

4.8
Verified Homeowner
Monument, on Sep 24, 2019

The Sales Team was the best I have ever done business with. As Realtor with 20 years in the business all I ask for is to be treated fairly, honestly and don't over commit on your promises. Everything the sales and design team committed to the completed above and beyond!

5.0
Verified Homeowner
Monument, on Sep 12, 2019

I had heard many negative stories about the difficulties encountered when building a home. I was very happy to have experienced nothing similar. The team at Classic kept me well informed as an out of state buyer through the entire process.

4.9
Verified Homeowner
Monument, on Jul 11, 2019

Professionalism, personal touch, genuine folks at the sales office and during walk throughs

4.9
Verified Homeowner
Monument, on Jul 11, 2019

We are very satisfied with the quality and attentiveness of the sales staff. The design center representative was terrific. The on-site construction manager was also terrific. All kept us informed, answered our questions, and gave us a comfort level that our home was being constructed on time. The weekly photos were very helpful given our out-of-state location, as were the weekly phone calls from out on-site manager.

5.0
Verified Homeowner
Monument, on Jun 17, 2019

The scheduling and communication. John , our super) was outstanding

5.0
Verified Homeowner
Monument, on Jun 12, 2019

The sales people were awesome! And I love the closing gift basket : )

5.0
Verified Homeowner
Monument, on Jun 08, 2019

Everyones attentiveness and attention to detail. Really kept us excited and engaged. Every question asked was answered promptly and politely. One of my best home buying experiences. We were nervous about a new build, i would do it again with classic anytime

5.0
Verified Homeowner
Monument, on Jun 08, 2019

Theresa was wonderful to work with...very thorough explaining the process and helpful.

5.0
Verified Homeowner
Monument, on May 24, 2019

John the project manager did an amazing job.

4.1
Verified Homeowner
Monument, on May 24, 2019

The process. The people. Very well organized.

4.8
Verified Homeowner
Monument, on May 23, 2019

Appointment with designer

4.3
Verified Homeowner
Monument, on Apr 25, 2019

Classic sales and construction teams were very responsive. They always answered our questions in a timely manner. When issues arose, they really went the extra mile to help us get them resolved.

4.9
Verified Homeowner
Monument, on Apr 15, 2019

Being involved in the process from start to finish with phone calls, pictures, and e-mail messages.

5.0
Verified Homeowner
Monument, on Apr 11, 2019

Working weekly with my builder John was really a pleasure. He was the first home builder that I felt actually wanted to build a home that he was willing to live in and as a result he wanted to make sure everything was constructed to 100% satisfaction.

5.0
Verified Homeowner
Monument, on Apr 09, 2019

Their ability to work with my disabilities.

5.0
Verified Homeowner
Monument, on Apr 03, 2019

The office staff at Santuary was always so nice. Teresa is truly great. Cheryl Hart was our designer with our first build so we requested her and she was great again!! John our super was also fantastic through the process. The home isn’t 100% perfect but classic strives to make it that way and we appreciate it. Getting our 30 day warranty stuff completed now! This our 2nd Classic home and we would build another! Thank you!

5.0
Verified Homeowner
Monument, on Apr 03, 2019

Communication level.

4.3
Verified Homeowner
Monument, on Mar 19, 2019

The pictures and weekly updates from John Meyer.

5.0
Verified Homeowner
Monument, on Feb 15, 2019

We totally enjoyed our experience with #1 Theresa, Jeff, Lorin, Tom and John. We could not be happier

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In

Monument, on Oct 21, 2019

Classic kept its 3 month appt.

1.2
Verified Homeowner
Monument, on Oct 11, 2019

pretty quick to reply

4.5
Verified Homeowner
Monument, on Aug 29, 2019

Very timely responses, and they always seem to be concerned about our satisfaction.

5.0
Verified Homeowner
Monument, on Aug 29, 2019

I feel like each individual I worked with truly cared about the project and making sure it was done right.

5.0
Verified Homeowner
Monument, on Aug 20, 2019

The builder for Classic Homes, John Meyer was on top of every issue and resolved them very quickly.

5.0
Verified Homeowner
Monument, on Jul 14, 2019

I like that if I have an issue with something I can reach out to them and it’s resolved fairly quickly.

4.5
Verified Homeowner
Monument, on Jul 08, 2019

Thorough

4.6
Verified Homeowner
Monument, on Jun 26, 2019

Quick response

5.0
Verified Homeowner
Monument, on Jun 14, 2019

Personalized

4.4
Verified Homeowner
Monument, on May 24, 2019

All of our concerns were addressed in a timely manner

5.0
Verified Homeowner
Monument, on May 18, 2019

Responsiveness

4.2
Verified Homeowner
Monument, on May 05, 2019

Very nice and followed up immediately

5.0
Verified Homeowner
Monument, on Apr 23, 2019

This survey is premature. Sorry. I have requested some warranty work and received a notice that due to demand, they were four weeks out. I believe my request was a couple of weeks ago, so hopefully they will be out soon. I am very concerned about a sink hole and compaction that was done around the foundation. Snow had sat for long periods of time due to location, and when it melted, I found a sink hole next to the foundation. I am anxious to have this resolved. I would suggest sending the survey after they look at the problem and get it resolved. Thanks

3.4
Verified Homeowner
Monument, on Apr 12, 2019

The fast response to any question or problem we have

5.0
Verified Homeowner
Monument, on Apr 03, 2019

We haven’t had any issues with our home. Mitch came over for the 1 month follow up and ended up helping my husband put up TV.

4.1
Verified Homeowner
Monument, on Jan 29, 2019

I have been pleased with the follow through on problems.

5.0
Verified Homeowner
Monument, on Jan 15, 2019

The friendliness of the customer care representative (Malachi).

4.2
Verified Homeowner
Monument, on Jan 01, 2019

Attention to detail, promptness, ease of doing business

5.0
Verified Homeowner
Monument, on Dec 11, 2018

Malichi has been very nice to work with. We feel like he genuinely cares about our home.

2.5
Verified Homeowner
Monument, on Dec 05, 2018

Willingness to make it right.

3.6
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In

Monument, on Oct 05, 2019

The customer service

4.2
Verified Homeowner
Monument, on Sep 08, 2019

The sales staff at Sanctuary Pointe were amazing. Friendly, approachable, helpful. They walked us through the purchase process and made the purchase experience fun.

4.5
Verified Homeowner
Monument, on Sep 04, 2019

Knowledge of everyone involved with the design and building of our home

4.7
Verified Homeowner
Monument, on Aug 27, 2019

Customer service, sales staff, Jeff and Theresa and builders, Seth and John, always followed up

3.9
Verified Homeowner
Monument, on Aug 24, 2019

Have been responsive.

4.6
Verified Homeowner
Monument, on Jul 24, 2019

Level of professionalism and concern for my home

4.6
Verified Homeowner
Monument, on Jul 23, 2019

Their willingness to make things right when we were faced with an issue.

4.7
Verified Homeowner
Monument, on Jun 03, 2019

The home was already built when we made the purchase.

4.5
Verified Homeowner
Colorado Springs, on May 31, 2019

Doug. He was very personable, very respectful, and passionate about the home and our happiness.

4.4
Verified Homeowner
Monument, on May 25, 2019

House completed on time; communication during the building process.

4.4
Verified Homeowner
Monument, on May 19, 2019

Neighborhoods

4.4
Verified Homeowner
Monument, on Apr 16, 2019

Dave with warranty repairs has been very helpful. Theresa and Jeff were helpful throughout the home buying process.

4.6
Verified Homeowner
Monument, on Mar 02, 2019

they kept us informed of the progress of the build weekly, they also were quick to fix issues during the build and after

4.0
Verified Homeowner
Monument, on Feb 25, 2019

There information updates during the build

4.4
Verified Homeowner
Monument, on Feb 22, 2019

The responsiveness regarding warranty issues and the general customer service offered by all Classic employees has been impressive. Everyone has been pleasant to work with.

3.9
Verified Homeowner
Monument, on Feb 04, 2019

Up front with information and very willing to work we me.

4.5
Verified Homeowner
Monument, on Nov 12, 2018

They kept me involved in the building process, and are generally timely regarding issues that have occurred post move in. When James, the post move in customer service representative did not meet expectations, taking issues up the ladder have resulted in corrective actions being completed.

4.1
Verified Homeowner
Monument, on Oct 19, 2018

My wife and I are very pleased with the construction of our home.

4.8
Verified Homeowner
Monument, on Sep 14, 2018

Friendly staff, great home, no hassles, I love my house!

4.6
Verified Homeowner
Monument, on Sep 08, 2018

Quality for price

4.0
Verified Homeowner