Top Homebuilder Ratings & Reviews

Classic Homes

Sanctuary Pointe

122 Homeowner Reviews Completed Jan 2019 - Jul 2020

Overall Satisfaction

4.6
Customers' overall satisfaction
4.6
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.8

Home Personalization Experience

4.7

Lender Experience

4.7

Construction Experience

4.7

Customer Care Experience

4.8

Home Readiness

4.7

Installation & Workmanship

4.7

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Monument, on Jun 28, 2020

The few items that needed addressing where handled quickly and effectively.

5.0
Verified Homeowner
Monument, on Jun 27, 2020

There were only a few items that needed service which were fixed in a timely manner.

5.0
Verified Homeowner
Monument, on Jun 15, 2020

All of the people from Sales, Design, project manager and warranty folks have beens exceptional

4.5
Verified Homeowner
Monument, on Jun 07, 2020

Not much. Still having electrical problems. Apparently it is not a big concern on Classics end. I own my own business and have my wife working from home and as of today 6/6/20 we have no power in the office. Was told to fill out a service request, that it is a inconvenience and not a emergency. I wonder if the model home that Jeff and Teresa work in had no power if it would be a emergency or just a inconvenience.

2.0
Verified Homeowner
Monument, on Apr 30, 2020

Just not the quality I would have expected in a 500k home

4.4
Verified Homeowner
Monument, on Apr 16, 2020

I love the quality of workmanship, the wonderful and innovative design and the excellent customer service we have received from the sales office as well as from the construction supervisors

4.9
Verified Homeowner
Monument, on Mar 21, 2020

They are responsive when we have had issues come up. They react quickly and communicate often

4.9
Verified Homeowner
Monument, on Jan 30, 2020

The people I had contact with were kind, helpful, encouraging, and informative.

5.0
Verified Homeowner
Monument, on Jan 20, 2020

The builder and customer service staff have been great to work with.

4.8
Verified Homeowner
Monument, on Dec 11, 2019

Jeff and Teresa at the model in Sanctuary Pointe

4.3
Verified Homeowner
Monument, on Dec 05, 2019

Theresa and Jeff in the sales office...they are awesome. Also during the build process Tom and John are top notch!

4.9
Verified Homeowner
Monument, on Nov 14, 2019

I did get the sense that the individuals that we worked with at Classic Homes were truly interested in making things right if there was something that we were unhappy about.

4.5
Verified Homeowner
Monument, on Oct 05, 2019

The customer service

4.2
Verified Homeowner
Monument, on Aug 27, 2019

Customer service, sales staff, Jeff and Theresa and builders, Seth and John, always followed up

3.9
Verified Homeowner
Monument, on Aug 24, 2019

Have been responsive.

4.6
Verified Homeowner
Monument, on Jun 03, 2019

The home was already built when we made the purchase.

4.5
Verified Homeowner
Colorado Springs, on May 31, 2019

Doug. He was very personable, very respectful, and passionate about the home and our happiness.

4.4
Verified Homeowner
Monument, on May 25, 2019

House completed on time; communication during the building process.

4.4
Verified Homeowner
Monument, CO, on May 24, 2019

John the project manager did an amazing job.

4.1
Verified Homeowner
Monument, CO, on May 24, 2019

The process. The people. Very well organized.

4.8
Verified Homeowner
Monument, on May 24, 2019

All of our concerns were addressed in a timely manner

5.0
Verified Homeowner
Monument, CO, on May 23, 2019

Appointment with designer

4.3
Verified Homeowner
Monument, on May 05, 2019

Very nice and followed up immediately

5.0
Verified Homeowner
Monument, CO, on Apr 25, 2019

Classic sales and construction teams were very responsive. They always answered our questions in a timely manner. When issues arose, they really went the extra mile to help us get them resolved.

4.9
Verified Homeowner
Monument, on Apr 23, 2019

This survey is premature. Sorry. I have requested some warranty work and received a notice that due to demand, they were four weeks out. I believe my request was a couple of weeks ago, so hopefully they will be out soon. I am very concerned about a sink hole and compaction that was done around the foundation. Snow had sat for long periods of time due to location, and when it melted, I found a sink hole next to the foundation. I am anxious to have this resolved. I would suggest sending the survey after they look at the problem and get it resolved. Thanks

3.4
Verified Homeowner
Monument, CO, on Apr 15, 2019

Being involved in the process from start to finish with phone calls, pictures, and e-mail messages.

5.0
Verified Homeowner
Monument, on Apr 12, 2019

The fast response to any question or problem we have

5.0
Verified Homeowner
Monument, CO, on Apr 11, 2019

Working weekly with my builder John was really a pleasure. He was the first home builder that I felt actually wanted to build a home that he was willing to live in and as a result he wanted to make sure everything was constructed to 100% satisfaction.

5.0
Verified Homeowner
Monument, CO, on Apr 03, 2019

The office staff at Santuary was always so nice. Teresa is truly great. Cheryl Hart was our designer with our first build so we requested her and she was great again!! John our super was also fantastic through the process. The home isn’t 100% perfect but classic strives to make it that way and we appreciate it. Getting our 30 day warranty stuff completed now! This our 2nd Classic home and we would build another! Thank you!

5.0
Verified Homeowner
Monument, on Apr 03, 2019

We haven’t had any issues with our home. Mitch came over for the 1 month follow up and ended up helping my husband put up TV.

4.1
Verified Homeowner
Monument, CO, on Mar 19, 2019

The pictures and weekly updates from John Meyer.

5.0
Verified Homeowner
Monument, on Mar 02, 2019

they kept us informed of the progress of the build weekly, they also were quick to fix issues during the build and after

4.0
Verified Homeowner
Monument, on Feb 25, 2019

There information updates during the build

4.4
Verified Homeowner
Monument, CO, on Feb 15, 2019

We totally enjoyed our experience with #1 Theresa, Jeff, Lorin, Tom and John. We could not be happier

5.0
Verified Homeowner
Monument, CO, on Feb 09, 2019

Kept me informed throughout and worked with me when adjustments to my schedule were necessary.

5.0
Verified Homeowner
Monument, on Jan 15, 2019

The friendliness of the customer care representative (Malachi).

4.2
Verified Homeowner
Monument, CO, on Jan 12, 2019

The learning experience of the interior designing and being a part of the build from start to finish was very enjoyable.

4.4
Verified Homeowner
Monument, CO, on Jan 09, 2019

The customer service and communication from JOhn, Theresa and Jeff was amazing and more than I expected.

4.6
Verified Homeowner
Monument, on Jan 01, 2019

Attention to detail, promptness, ease of doing business

5.0
Verified Homeowner
Monument, CO, on Dec 03, 2018

The friendly attitude towards everyone. Really help out alot

5.0
Verified Homeowner
Monument, CO, on Nov 21, 2018

The Sanctuary Pointe sales team were great to work with and so were the construction supervisors. We appreciated the weekly updates.

4.5
Verified Homeowner
Monument, on Nov 12, 2018

They kept me involved in the building process, and are generally timely regarding issues that have occurred post move in. When James, the post move in customer service representative did not meet expectations, taking issues up the ladder have resulted in corrective actions being completed.

4.1
Verified Homeowner
Monument, on Nov 02, 2018

Trying to make follow up appointments convenient.

3.1
Verified Homeowner
Monument, on Oct 23, 2018

I am still waiting on items discussed to be fixed prior to closing to be addressed. Very poor track record of timelness and finishing identified issues.

2.2
Verified Homeowner
Monument, on Oct 19, 2018

My wife and I are very pleased with the construction of our home.

4.8
Verified Homeowner
Monument, on Oct 14, 2018

No nonsense, anything that needed addressed was taken care of quickly and with great personal care.

4.8
Verified Homeowner
Monument, on Sep 14, 2018

Friendly staff, great home, no hassles, I love my house!

4.6
Verified Homeowner
Monument, on Aug 29, 2018

Friendly personnel, quick response from our forman.

3.3
Verified Homeowner
Monument, CO, on Aug 16, 2018

The constant communication

4.6
Verified Homeowner
Monument, CO, on Aug 09, 2018

Weekly updates.

5.0
Verified Homeowner
Monument, CO, on Jul 10, 2018

We really enjoyed the interaction we had with Jeff and Teresa in the sales office. Also, we had a great experience with Cheryl from the design center, John and Tom were both great in the field answering questions. The most disappointing part and really embarrassing part for Classic should be the trades and lack of professional quality workmanship. For the price we paid, the level of quality, follow up and workmanship was/is terrible.

4.0
Verified Homeowner
Monument, CO, on Jun 24, 2018

I liked the great communication from our Superintendent (Doug), our sales team(Jeff and Theresa). They were so friendly and kind and had quick answers to our questions. They really did a lot to make us feel important and in control of our process.

4.7
Verified Homeowner
Monument, CO, on Jun 22, 2018

The consistent reach out and updates from the Classic team

4.6
Verified Homeowner
Monument, on Jun 12, 2018

Commitment of Classic to get it right.

4.1
Verified Homeowner
Monument, on May 29, 2018

So far, very responsive

4.5
Verified Homeowner
Monument, CO, on May 13, 2018

they kept us informed of the progress of our home, we felt part of the experience and process through the whole build

4.6
Verified Homeowner
Monument, on Apr 28, 2018

Everyone is very helpful

4.8
Verified Homeowner
Monument, on Apr 08, 2018

It was finished ahead of schedule. Whenever we find something needing fixing, it is done right away.

4.8
Verified Homeowner
Monument, on Jan 12, 2018

Overall the home has been built with quality and integrity.

4.5
Verified Homeowner
Monument, on Jan 09, 2018

Good quality workmanship

4.7
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Monument, CO, on May 24, 2019

John the project manager did an amazing job.

4.1
Verified Homeowner
Monument, CO, on May 24, 2019

The process. The people. Very well organized.

4.8
Verified Homeowner
Monument, CO, on May 23, 2019

Appointment with designer

4.3
Verified Homeowner
Monument, CO, on Apr 25, 2019

Classic sales and construction teams were very responsive. They always answered our questions in a timely manner. When issues arose, they really went the extra mile to help us get them resolved.

4.9
Verified Homeowner
Monument, CO, on Apr 15, 2019

Being involved in the process from start to finish with phone calls, pictures, and e-mail messages.

5.0
Verified Homeowner
Monument, CO, on Apr 11, 2019

Working weekly with my builder John was really a pleasure. He was the first home builder that I felt actually wanted to build a home that he was willing to live in and as a result he wanted to make sure everything was constructed to 100% satisfaction.

5.0
Verified Homeowner
Monument, CO, on Apr 03, 2019

The office staff at Santuary was always so nice. Teresa is truly great. Cheryl Hart was our designer with our first build so we requested her and she was great again!! John our super was also fantastic through the process. The home isn’t 100% perfect but classic strives to make it that way and we appreciate it. Getting our 30 day warranty stuff completed now! This our 2nd Classic home and we would build another! Thank you!

5.0
Verified Homeowner
Monument, CO, on Mar 19, 2019

The pictures and weekly updates from John Meyer.

5.0
Verified Homeowner
Monument, CO, on Feb 15, 2019

We totally enjoyed our experience with #1 Theresa, Jeff, Lorin, Tom and John. We could not be happier

5.0
Verified Homeowner
Monument, CO, on Feb 09, 2019

Kept me informed throughout and worked with me when adjustments to my schedule were necessary.

5.0
Verified Homeowner
Monument, CO, on Jan 12, 2019

The learning experience of the interior designing and being a part of the build from start to finish was very enjoyable.

4.4
Verified Homeowner
Monument, CO, on Jan 09, 2019

The customer service and communication from JOhn, Theresa and Jeff was amazing and more than I expected.

4.6
Verified Homeowner
Monument, CO, on Dec 03, 2018

The friendly attitude towards everyone. Really help out alot

5.0
Verified Homeowner
Monument, CO, on Nov 21, 2018

The Sanctuary Pointe sales team were great to work with and so were the construction supervisors. We appreciated the weekly updates.

4.5
Verified Homeowner
Monument, CO, on Aug 16, 2018

The constant communication

4.6
Verified Homeowner
Monument, CO, on Aug 09, 2018

Weekly updates.

5.0
Verified Homeowner
Monument, CO, on Jul 10, 2018

We really enjoyed the interaction we had with Jeff and Teresa in the sales office. Also, we had a great experience with Cheryl from the design center, John and Tom were both great in the field answering questions. The most disappointing part and really embarrassing part for Classic should be the trades and lack of professional quality workmanship. For the price we paid, the level of quality, follow up and workmanship was/is terrible.

4.0
Verified Homeowner
Monument, CO, on Jun 24, 2018

I liked the great communication from our Superintendent (Doug), our sales team(Jeff and Theresa). They were so friendly and kind and had quick answers to our questions. They really did a lot to make us feel important and in control of our process.

4.7
Verified Homeowner
Monument, CO, on Jun 22, 2018

The consistent reach out and updates from the Classic team

4.6
Verified Homeowner
Monument, CO, on May 13, 2018

they kept us informed of the progress of our home, we felt part of the experience and process through the whole build

4.6
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Monument, on Jun 28, 2020

The few items that needed addressing where handled quickly and effectively.

5.0
Verified Homeowner
Monument, on Jun 27, 2020

There were only a few items that needed service which were fixed in a timely manner.

5.0
Verified Homeowner
Monument, on Jun 07, 2020

Not much. Still having electrical problems. Apparently it is not a big concern on Classics end. I own my own business and have my wife working from home and as of today 6/6/20 we have no power in the office. Was told to fill out a service request, that it is a inconvenience and not a emergency. I wonder if the model home that Jeff and Teresa work in had no power if it would be a emergency or just a inconvenience.

2.0
Verified Homeowner
Monument, on May 24, 2019

All of our concerns were addressed in a timely manner

5.0
Verified Homeowner
Monument, on May 05, 2019

Very nice and followed up immediately

5.0
Verified Homeowner
Monument, on Apr 23, 2019

This survey is premature. Sorry. I have requested some warranty work and received a notice that due to demand, they were four weeks out. I believe my request was a couple of weeks ago, so hopefully they will be out soon. I am very concerned about a sink hole and compaction that was done around the foundation. Snow had sat for long periods of time due to location, and when it melted, I found a sink hole next to the foundation. I am anxious to have this resolved. I would suggest sending the survey after they look at the problem and get it resolved. Thanks

3.4
Verified Homeowner
Monument, on Apr 12, 2019

The fast response to any question or problem we have

5.0
Verified Homeowner
Monument, on Apr 03, 2019

We haven’t had any issues with our home. Mitch came over for the 1 month follow up and ended up helping my husband put up TV.

4.1
Verified Homeowner
Monument, on Jan 15, 2019

The friendliness of the customer care representative (Malachi).

4.2
Verified Homeowner
Monument, on Jan 01, 2019

Attention to detail, promptness, ease of doing business

5.0
Verified Homeowner
Monument, on Nov 02, 2018

Trying to make follow up appointments convenient.

3.1
Verified Homeowner
Monument, on Oct 23, 2018

I am still waiting on items discussed to be fixed prior to closing to be addressed. Very poor track record of timelness and finishing identified issues.

2.2
Verified Homeowner
Monument, on Oct 14, 2018

No nonsense, anything that needed addressed was taken care of quickly and with great personal care.

4.8
Verified Homeowner
Monument, on Aug 29, 2018

Friendly personnel, quick response from our forman.

3.3
Verified Homeowner
Monument, on Jun 12, 2018

Commitment of Classic to get it right.

4.1
Verified Homeowner
Monument, on May 29, 2018

So far, very responsive

4.5
Verified Homeowner
Monument, on Apr 28, 2018

Everyone is very helpful

4.8
Verified Homeowner
Monument, on Apr 08, 2018

It was finished ahead of schedule. Whenever we find something needing fixing, it is done right away.

4.8
Verified Homeowner
Monument, on Jan 12, 2018

Overall the home has been built with quality and integrity.

4.5
Verified Homeowner
Monument, on Jan 09, 2018

Good quality workmanship

4.7
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Monument, on Jun 15, 2020

All of the people from Sales, Design, project manager and warranty folks have beens exceptional

4.5
Verified Homeowner
Monument, on Apr 30, 2020

Just not the quality I would have expected in a 500k home

4.4
Verified Homeowner
Monument, on Apr 16, 2020

I love the quality of workmanship, the wonderful and innovative design and the excellent customer service we have received from the sales office as well as from the construction supervisors

4.9
Verified Homeowner
Monument, on Mar 21, 2020

They are responsive when we have had issues come up. They react quickly and communicate often

4.9
Verified Homeowner
Monument, on Jan 30, 2020

The people I had contact with were kind, helpful, encouraging, and informative.

5.0
Verified Homeowner
Monument, on Jan 20, 2020

The builder and customer service staff have been great to work with.

4.8
Verified Homeowner
Monument, on Dec 11, 2019

Jeff and Teresa at the model in Sanctuary Pointe

4.3
Verified Homeowner
Monument, on Dec 05, 2019

Theresa and Jeff in the sales office...they are awesome. Also during the build process Tom and John are top notch!

4.9
Verified Homeowner
Monument, on Nov 14, 2019

I did get the sense that the individuals that we worked with at Classic Homes were truly interested in making things right if there was something that we were unhappy about.

4.5
Verified Homeowner
Monument, on Oct 05, 2019

The customer service

4.2
Verified Homeowner
Monument, on Aug 27, 2019

Customer service, sales staff, Jeff and Theresa and builders, Seth and John, always followed up

3.9
Verified Homeowner
Monument, on Aug 24, 2019

Have been responsive.

4.6
Verified Homeowner
Monument, on Jun 03, 2019

The home was already built when we made the purchase.

4.5
Verified Homeowner
Colorado Springs, on May 31, 2019

Doug. He was very personable, very respectful, and passionate about the home and our happiness.

4.4
Verified Homeowner
Monument, on May 25, 2019

House completed on time; communication during the building process.

4.4
Verified Homeowner
Monument, on Mar 02, 2019

they kept us informed of the progress of the build weekly, they also were quick to fix issues during the build and after

4.0
Verified Homeowner
Monument, on Feb 25, 2019

There information updates during the build

4.4
Verified Homeowner
Monument, on Nov 12, 2018

They kept me involved in the building process, and are generally timely regarding issues that have occurred post move in. When James, the post move in customer service representative did not meet expectations, taking issues up the ladder have resulted in corrective actions being completed.

4.1
Verified Homeowner
Monument, on Oct 19, 2018

My wife and I are very pleased with the construction of our home.

4.8
Verified Homeowner
Monument, on Sep 14, 2018

Friendly staff, great home, no hassles, I love my house!

4.6
Verified Homeowner