Overall Satisfaction
Community Profile
MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Monument, on Jan 21, 2020
The constant communication during the construction process ie: weekly photographs from the Sales Office and voice mails from construction.
Monument, on Jan 20, 2020
The builder and customer service staff have been great to work with.
Monument, on Jan 15, 2020
I know they are not popular, but the ability to customize our home through CPRs was really important, especially after building a custom home. It gave us exactly what we wanted.
Monument, on Dec 17, 2019
Everyone was wonderful...Jeff at the sales office and Ashley at the design center. Seth on construction, Mack on finishing touches. It was done earlier than expected too!
Monument, on Dec 16, 2019
Classic Homes personnel were so lovely to work with. Professional, courteous, and quick to respond with information. From Jeff and Teresa in our local sales office, to John and Tom who built us a beautiful home....can’t recommend each and every one enough. We would definitely recommend Classic Homes. Our process was amazingly smooth from start to finish.
Monument, on Dec 08, 2019
Very good communication and status updates from the builder throughout the process. Seth did a great job overseeing the build.
Monument, on Dec 05, 2019
Theresa and Jeff in the sales office...they are awesome. Also during the build process Tom and John are top notch!
Monument, on Nov 15, 2019
Personable, understanding and helpful professionals. Customer service seems to be important to the team
Monument, on Nov 14, 2019
I did get the sense that the individuals that we worked with at Classic Homes were truly interested in making things right if there was something that we were unhappy about.
Monument, on Nov 14, 2019
For first couple weeks service and attention was great. Still waiting for a couple other items to be completed. Never had 90 day walk thru
Monument, on Sep 24, 2019
The Sales Team was the best I have ever done business with. As Realtor with 20 years in the business all I ask for is to be treated fairly, honestly and don't over commit on your promises. Everything the sales and design team committed to the completed above and beyond!
Monument, on Sep 12, 2019
I had heard many negative stories about the difficulties encountered when building a home. I was very happy to have experienced nothing similar. The team at Classic kept me well informed as an out of state buyer through the entire process.
Monument, on Aug 29, 2019
Very timely responses, and they always seem to be concerned about our satisfaction.
Monument, on Aug 29, 2019
I feel like each individual I worked with truly cared about the project and making sure it was done right.
Monument, on Aug 27, 2019
Customer service, sales staff, Jeff and Theresa and builders, Seth and John, always followed up
Monument, on Aug 20, 2019
The builder for Classic Homes, John Meyer was on top of every issue and resolved them very quickly.
Monument, on Jul 14, 2019
I like that if I have an issue with something I can reach out to them and it’s resolved fairly quickly.
Monument, on Jul 11, 2019
Professionalism, personal touch, genuine folks at the sales office and during walk throughs
Monument, on Jul 11, 2019
We are very satisfied with the quality and attentiveness of the sales staff. The design center representative was terrific. The on-site construction manager was also terrific. All kept us informed, answered our questions, and gave us a comfort level that our home was being constructed on time. The weekly photos were very helpful given our out-of-state location, as were the weekly phone calls from out on-site manager.
Monument, on Jun 17, 2019
The scheduling and communication. John , our super) was outstanding
Monument, on Jun 12, 2019
The sales people were awesome! And I love the closing gift basket : )
Monument, on Jun 08, 2019
Everyones attentiveness and attention to detail. Really kept us excited and engaged. Every question asked was answered promptly and politely. One of my best home buying experiences. We were nervous about a new build, i would do it again with classic anytime
Monument, on Jun 08, 2019
Theresa was wonderful to work with...very thorough explaining the process and helpful.
Monument, on Jun 03, 2019
The home was already built when we made the purchase.
Colorado Springs, on May 31, 2019
Doug. He was very personable, very respectful, and passionate about the home and our happiness.
Monument, on May 25, 2019
House completed on time; communication during the building process.
Monument, on May 24, 2019
All of our concerns were addressed in a timely manner
Monument, on Apr 25, 2019
Classic sales and construction teams were very responsive. They always answered our questions in a timely manner. When issues arose, they really went the extra mile to help us get them resolved.
Monument, on Apr 23, 2019
This survey is premature. Sorry. I have requested some warranty work and received a notice that due to demand, they were four weeks out. I believe my request was a couple of weeks ago, so hopefully they will be out soon. I am very concerned about a sink hole and compaction that was done around the foundation. Snow had sat for long periods of time due to location, and when it melted, I found a sink hole next to the foundation. I am anxious to have this resolved. I would suggest sending the survey after they look at the problem and get it resolved. Thanks
Monument, on Apr 15, 2019
Being involved in the process from start to finish with phone calls, pictures, and e-mail messages.
Monument, on Apr 12, 2019
The fast response to any question or problem we have
Monument, on Apr 11, 2019
Working weekly with my builder John was really a pleasure. He was the first home builder that I felt actually wanted to build a home that he was willing to live in and as a result he wanted to make sure everything was constructed to 100% satisfaction.
Monument, on Apr 03, 2019
We haven’t had any issues with our home. Mitch came over for the 1 month follow up and ended up helping my husband put up TV.
Monument, on Mar 02, 2019
they kept us informed of the progress of the build weekly, they also were quick to fix issues during the build and after
Monument, on Jan 15, 2019
The friendliness of the customer care representative (Malachi).
Monument, on Jan 01, 2019
Attention to detail, promptness, ease of doing business
Monument, on Nov 12, 2018
They kept me involved in the building process, and are generally timely regarding issues that have occurred post move in. When James, the post move in customer service representative did not meet expectations, taking issues up the ladder have resulted in corrective actions being completed.
Monument, on Oct 23, 2018
I am still waiting on items discussed to be fixed prior to closing to be addressed. Very poor track record of timelness and finishing identified issues.
Monument, on Oct 19, 2018
My wife and I are very pleased with the construction of our home.
Monument, on Oct 14, 2018
No nonsense, anything that needed addressed was taken care of quickly and with great personal care.
Monument, on Sep 14, 2018
Friendly staff, great home, no hassles, I love my house!
Monument, on Aug 29, 2018
Friendly personnel, quick response from our forman.
Monument, on Aug 20, 2018
Fairly easy to work with. Many options for design details.
Monument, on Jul 01, 2018
Warranty Claims have been taken care of very quickly.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Monument, on Jan 21, 2020
The constant communication during the construction process ie: weekly photographs from the Sales Office and voice mails from construction.
Monument, on Jan 15, 2020
I know they are not popular, but the ability to customize our home through CPRs was really important, especially after building a custom home. It gave us exactly what we wanted.
Monument, on Dec 17, 2019
Everyone was wonderful...Jeff at the sales office and Ashley at the design center. Seth on construction, Mack on finishing touches. It was done earlier than expected too!
Monument, on Dec 16, 2019
Classic Homes personnel were so lovely to work with. Professional, courteous, and quick to respond with information. From Jeff and Teresa in our local sales office, to John and Tom who built us a beautiful home....can’t recommend each and every one enough. We would definitely recommend Classic Homes. Our process was amazingly smooth from start to finish.
Monument, on Dec 08, 2019
Very good communication and status updates from the builder throughout the process. Seth did a great job overseeing the build.
Monument, on Sep 24, 2019
The Sales Team was the best I have ever done business with. As Realtor with 20 years in the business all I ask for is to be treated fairly, honestly and don't over commit on your promises. Everything the sales and design team committed to the completed above and beyond!
Monument, on Sep 12, 2019
I had heard many negative stories about the difficulties encountered when building a home. I was very happy to have experienced nothing similar. The team at Classic kept me well informed as an out of state buyer through the entire process.
Monument, on Jul 11, 2019
Professionalism, personal touch, genuine folks at the sales office and during walk throughs
Monument, on Jul 11, 2019
We are very satisfied with the quality and attentiveness of the sales staff. The design center representative was terrific. The on-site construction manager was also terrific. All kept us informed, answered our questions, and gave us a comfort level that our home was being constructed on time. The weekly photos were very helpful given our out-of-state location, as were the weekly phone calls from out on-site manager.
Monument, on Jun 17, 2019
The scheduling and communication. John , our super) was outstanding
Monument, on Jun 12, 2019
The sales people were awesome! And I love the closing gift basket : )
Monument, on Jun 08, 2019
Everyones attentiveness and attention to detail. Really kept us excited and engaged. Every question asked was answered promptly and politely. One of my best home buying experiences. We were nervous about a new build, i would do it again with classic anytime
Monument, on Jun 08, 2019
Theresa was wonderful to work with...very thorough explaining the process and helpful.
Monument, on Apr 25, 2019
Classic sales and construction teams were very responsive. They always answered our questions in a timely manner. When issues arose, they really went the extra mile to help us get them resolved.
Monument, on Apr 15, 2019
Being involved in the process from start to finish with phone calls, pictures, and e-mail messages.
Monument, on Apr 11, 2019
Working weekly with my builder John was really a pleasure. He was the first home builder that I felt actually wanted to build a home that he was willing to live in and as a result he wanted to make sure everything was constructed to 100% satisfaction.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Monument, on Nov 15, 2019
Personable, understanding and helpful professionals. Customer service seems to be important to the team
Monument, on Nov 14, 2019
For first couple weeks service and attention was great. Still waiting for a couple other items to be completed. Never had 90 day walk thru
Monument, on Aug 29, 2019
Very timely responses, and they always seem to be concerned about our satisfaction.
Monument, on Aug 29, 2019
I feel like each individual I worked with truly cared about the project and making sure it was done right.
Monument, on Aug 20, 2019
The builder for Classic Homes, John Meyer was on top of every issue and resolved them very quickly.
Monument, on Jul 14, 2019
I like that if I have an issue with something I can reach out to them and it’s resolved fairly quickly.
Monument, on May 24, 2019
All of our concerns were addressed in a timely manner
Monument, on Apr 23, 2019
This survey is premature. Sorry. I have requested some warranty work and received a notice that due to demand, they were four weeks out. I believe my request was a couple of weeks ago, so hopefully they will be out soon. I am very concerned about a sink hole and compaction that was done around the foundation. Snow had sat for long periods of time due to location, and when it melted, I found a sink hole next to the foundation. I am anxious to have this resolved. I would suggest sending the survey after they look at the problem and get it resolved. Thanks
Monument, on Apr 12, 2019
The fast response to any question or problem we have
Monument, on Apr 03, 2019
We haven’t had any issues with our home. Mitch came over for the 1 month follow up and ended up helping my husband put up TV.
Monument, on Jan 15, 2019
The friendliness of the customer care representative (Malachi).
Monument, on Jan 01, 2019
Attention to detail, promptness, ease of doing business
Monument, on Oct 23, 2018
I am still waiting on items discussed to be fixed prior to closing to be addressed. Very poor track record of timelness and finishing identified issues.
Monument, on Oct 14, 2018
No nonsense, anything that needed addressed was taken care of quickly and with great personal care.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Monument, on Jan 20, 2020
The builder and customer service staff have been great to work with.
Monument, on Dec 05, 2019
Theresa and Jeff in the sales office...they are awesome. Also during the build process Tom and John are top notch!
Monument, on Nov 14, 2019
I did get the sense that the individuals that we worked with at Classic Homes were truly interested in making things right if there was something that we were unhappy about.
Monument, on Aug 27, 2019
Customer service, sales staff, Jeff and Theresa and builders, Seth and John, always followed up
Monument, on Jun 03, 2019
The home was already built when we made the purchase.
Colorado Springs, on May 31, 2019
Doug. He was very personable, very respectful, and passionate about the home and our happiness.
Monument, on May 25, 2019
House completed on time; communication during the building process.
Monument, on Mar 02, 2019
they kept us informed of the progress of the build weekly, they also were quick to fix issues during the build and after
Monument, on Nov 12, 2018
They kept me involved in the building process, and are generally timely regarding issues that have occurred post move in. When James, the post move in customer service representative did not meet expectations, taking issues up the ladder have resulted in corrective actions being completed.
Monument, on Oct 19, 2018
My wife and I are very pleased with the construction of our home.
Monument, on Sep 14, 2018
Friendly staff, great home, no hassles, I love my house!
Monument, on Aug 20, 2018
Fairly easy to work with. Many options for design details.
Monument, on Jul 01, 2018
Warranty Claims have been taken care of very quickly.