Top Homebuilder Ratings & Reviews

Classic Homes

Sanctuary Pointe

46 Homeowner Reviews Completed Jan 2023 - Jul 2024

Overall Satisfaction

4.2
Customers' overall satisfaction
3.9
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.4

Home Personalization Experience

4.5

Construction Experience

4.5

Customer Care Experience

4.7

Home Readiness

4.0

Installation & Workmanship

4.2

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Monument, on Feb 23, 2024

Like: The builders (Tony and John) were amazing to work with, and James (warranty) was also very good. Dislike: Classic must know that it has a issue with roof drainage on the north facing side of the home that creates an ice rink at the front door that manifests in a slip and fall mess. Classic needs to figure out a better design. We noticed the same model up the street (on Panoramic) had the drainage by the garage, while ours is at the front door. It's a mess and needs to be addressed in design rather than continuing to propagate the issue. Also, the master shower floor tile we have continues to be stained in spite of Classic attempting to remedy the issue. We paid far too much to deal with a subpar look in a new home. People that visit actually comment on the floor tile. Does not reflect well on Classic.

4.6
Verified Homeowner
Monument, on Mar 04, 2024

I did this a few months earlier. so I feel that there is some redundancy here. But let me answer this question anyway: Early on, the heros were the sames office (Paul and Josh), John, and Ken. I can imagine that the role of each comes with very hard work, patience, and the willingness to serve. They have accomplished all that, each in different and important ways. The newest hero is Dave. We have built five new homes in our lives. We chose highly rated (I think in each, the most respected) builders. From Shapell in CA to Classic. Dave has earned our trust. It is always a pleasure to work with he and Christine. We still have work to be done, as is part of the process and time needed. But we do not doubt that we are in excellent hands. I also want to shout out to some of your affiliates. The workers at Guy Baker Decks were excellent. Such excellent employees. The repair work was excellent, and they caught and solved another safety item. Zach is the lead, I believe. A valuable employee for the company. Love that guy at Elite Drywall. His name is Rick. So as molasses... like waiting for drywall to dry!! But great work! Worth the wait! You scoped out a potential plumbing leak. Still not sure what that is, but haven't seen the problem since. But your plumbing guy who scoped it out was professional, and thorough as far as I can tell. Still working through BBC warranty. No problem, waiting for the items to arrive. We are very patient. But we appreciate the response to the problems they overlooked - covered up. I am confident it will get resolved. But they came through a little better than expected, especially with the idea/solution of preventing the doors from hitting the wall. I have to rag on Home Run. When I think about them, and in particular Jom Hannigan, they continue to suck. Please look at someone else. They are like s XXXXX -fed children the way they work with your customers. While nice, Jim Hannigan has got to be one of the laziest people I have ever delt with. I am seeing the same thing with him and two other buyers/referrals we are working through. Here is the latest: In early December, I requested a quote on a few items. I followed up a few times. He assured me after the holidays they would be on this quote. It' March 4th - nothing. Now I have to go find someone who can integrate with the security camera tech they use. Home Run... really sucks!! Putting home run aside and some of the other areas, I would give you a 10 out of 10 so far. Get rid of Home Run, and you are at a 9!!! I sure hope all this helps!! And PS... I love Maureen at Forest Lakes. She is working with two of my referrals. Just love that lady! Rich Arzaga

5.0
Verified Homeowner
Monument, CO, on Jun 12, 2024

We liked the communication from start to finish. Ken, Jenna, and Paul were very kind and responsive to answer any questions or concerns we had. We would have liked to have had the specs of the model home we toured to compare to the home we purchased. Some items we assumed or were told were the same, and later found out were different than what we saw and/or were told.

4.9
Verified Homeowner
Monument, on Sep 22, 2023

Liked: Chase has been great and supportive. Disliked: The length of time it has taken to resolve issues.

3.0
Verified Homeowner
Monument, on Dec 16, 2023

There are areas where we have seen a quality in craftsmanship throughout the home. Items which could potentially cause structure concerns (hold in side of the house) have not been fixed despite requests submitted to our warranty rep.

3.6
Verified Homeowner
Monument, CO, on Apr 07, 2024

Experience was great and Classic worked with us throughout the process. I don’t like that I was told about classic paying for memberships for homebuyers to Flying Horse and “oh we don’t do that now, so you can fork over the $16,000”

5.0
Verified Homeowner
Monument, on Aug 01, 2023

Extremely unimpressed with our Warranty representative.

4.1
Verified Homeowner
Monument, on Dec 10, 2023

address fit and finish follow up items in a more timely manner.

3.7
Verified Homeowner
Monument, CO, on Dec 17, 2023

There is alot to share, almost all positive. I am happy to do this personally, more interactively. I don't need to, but I am very happy to help and provide feedback. The downside is the process and or work with some of your subcontractors. Brooks Brothers was very disappointing. So much sloppy work. When a worker makes a mistake on where to drill drawer pulls, and does a terrible job on patching, they should have known the buyer would find that objectional. And other cabinet disappointments. Guy Baker did not review or check his work on the deck. We were happy to pay extra for a larger deck. I wish he would have checked his work. Home Run is a love-hate. Nice people, but damn, sure are lazy, slow, and overpriced. Those are the reasons for the "9" which should actually be an "8" if not for the excellent people at classic taking it over "10" on their side. Josh and Paul have been really outstanding. I could not ask for better assistance and care! At the top of the pyramid is Ken, who has been wonderful to work with. And we really appreciate our recent work with Dave. He is knowledgeable, supportive, and a terrific problem solver. I love the classic people! Thank you!

4.6
Verified Homeowner
Monument, CO, on Mar 15, 2023

I would have liked to have been informed of the notion of a custom price request. We wanted different colors of kitchen cabinets on the wall and base cabinets and were told it wasn't an option in design.

4.2
Verified Homeowner
Colorado Springs , on Jul 09, 2023

Slow cabinet door fullfilment, over 5 months. A/C not working and no response. Not very satisfied on either item.

2.8
Verified Homeowner
Monument, on Sep 08, 2023

No complaints about service, all I've noticed are minor cosmetic issues with finishes such as paint. I am concerned about some areas of my floor, but was informed that they would deal with that at my one year anniversary which is fine with me.

4.6
Verified Homeowner
Monument, CO, on Mar 04, 2023

The customer experience was outstanding and driven by the friendly faces of Teresa Smith and Jeff Ellis. Their personal approach and detailed discussions about our first home buying/building experience made us truly cherish choosing Classic Homes.

4.5
Verified Homeowner
Monument, on May 10, 2023

As one of the first black and white homes in sanctuary pointe, I am finding a few exterior paint touch up areas that should have been done before closing. This new color scheme really shows the missed areas on the stucco. They are now "owner upkeep" which kind of XXXXX s considering they were there from the beginning but not found until later. The black painted garage doors are not holding up on the edges where the paint is rubbing off with the weather stripping. My laminate floors are coming apart throughout the first floor. I appreciate that classic is working diligently to take care of the floor issue.

4.6
Verified Homeowner
Monument, on Jul 07, 2023

No communication for issues. Have submitted multiple times. Major issue still not fixed.

0.8
Verified Homeowner
Monument, CO, on Feb 21, 2023

I liked going through the process and being able to pick finishes, designs, etc. I enjoyed working with Jeff and Teresa, who were really helpful throughout the process, kept us updated, and always seemed to be on our side - great customer service. I did not like a lack of choices for some things (i.e. garage doors), and I wish Classic would invest in software that would allow you to see what your design choices look like in your home, which would be so helpful. We've had a few unresolved issues since we moved in, which has been frustrating, as well as the many many personnel changes that have occurred recently, which has only added to the frustration and lack of resolve on these issues.

3.8
Verified Homeowner
Monument, on May 08, 2023

We love the home. Not happy with the approval process of the house behind us. They did not have to approve the tallest roof to be installed. Could have built a lower profile roof. The current roof is 12-15 higher than need be. Saddle tree has many lower profile roofs.

4.8
Verified Homeowner
Monument, on Jun 20, 2023

It’s been a little slow to get things done and several things we asked to be done were not taken care of or weren’t done well.

3.1
Verified Homeowner
Monument, CO, on Feb 14, 2023

Things discussed in initial contract meeting were not upheld. If it wasn’t in writing it essentially didn’t exist to Classic. Very disappointed by this. Rest of the experience during the build was as expected.

3.2
Verified Homeowner
Monument, on Mar 01, 2023

You used some lower quality toilets in some bathrooms, Not Kohler and you did not put soft close toilet seats its annoying and doesn't cost much. The heating in the basement is poor always cold Used cheep low quality light bulbs all have failed in my kitchen area and not easy to change, cannot use the extension poles for changing the bulbs due to they slim shape.

4.2
Verified Homeowner
Monument, on Jun 11, 2023

The warranty service is so busy, it takes about a month to get an appointment.

3.9
Verified Homeowner
Monument, CO, on Feb 06, 2023

I do not like working with Home Run. They gave me push back on outdoor ceiling speaker prewire in the deck. They refused to put the speaker wire where I wanted it, stating they did not want to incur the liability of running speaker wire to the wood ceiling. Our builder, Kevin, was able to get home run to hide the wires in that ceiling, but home run said they were required to still install two pre-wires into the wall on the deck, after we ask them repeatedly not to. In addition, home run pre-wired our Central vacuum, and told us it would be cheaper if we bought the unit and the accessories after we close. This just demonstrated a lack of loyalty to classic homes, and as a result I'll never buy anything from home run again. Very dishonest. This is absolutely no fault of classic homes or their employees.

5.0
Verified Homeowner
Monument, on Feb 20, 2023

Tom was awesome!

4.1
Verified Homeowner
Monument, on Jun 08, 2023

We have found numerous cosmetic flaws in our home over the course of 5 months. Some should have been noticed by the builder and their contractors. For example, broken or chipped tile roof. We discovered over the course of time. Now we feel the need to have the roof inspected by an independant contractor because we do not trust Classic Homes is acting in our best interests

2.2
Verified Homeowner
Monument, on Jan 21, 2022

Staff was the best from the sales center to the warranty coordinator. Thanks for everything... the LBS's

4.0
Verified Homeowner
Monument, CO, on Jan 16, 2023

Upfront sales office was not attentive to details. A few important details were miscommunicated.

4.6
Verified Homeowner
Monument, on Jun 05, 2023

There are time commitments made and not met. I have to take time out from work to be able to get the service and I have had multiple no show events to take care of agreed upon tasks. The tasks that were fixed have to be redone multiple times. For example - there was a missed smart switch in the home and the electrician brought a wrong model with them and I had open another request to replace the switch. Everything until closing was an excellent experience.

2.2
Verified Homeowner
Monument, on Dec 24, 2021

Still having an issue with the track for our large sliding door unit. Entered a work order into the system months ago but no follow up. It has not been right since the day we moved in.

3.6
Verified Homeowner
Monument, CO, on Dec 13, 2022

Lack of attention to detail, poor quality work by some trades and the design center needs upgrading by using software. These products are used by other Reno and building firms. Classic is late.

3.9
Verified Homeowner
Monument, on Apr 03, 2023

Warranty updates, status. Nothing in writing.

2.7
Verified Homeowner
Monument, on Dec 20, 2021

60 day walkthrough still needs to be completed. Noticed til in the master bathroom was chipped and caulked around. Baluster work still needs to be finished. Paint needs to be finished. Cabinets need to be finished. Paint needs touched up. Been nearly a year we moved in.

3.1
Verified Homeowner
Monument, CO, on Aug 11, 2022

The initial purchase process was overly pushy and felt like the only objective was to get my money to secure my chance to live in sanctuary pointe. Every question I asked about future lots and filings was answered with sales folks pleading ignorance and then getting my right back to signing for the last available lot in the current filing. Feeling like you settled for a $90k lot kind of starts the process off on the wrong foot. On the flip side, once the money is paid and the process begins, the recurring updates from sales and the interaction from Jon and Ken during the construction and even after move in have been fantastic and well appreciated. Constant updates from the guys actually building the house and interacting with the jobsite and tradesmen were very much appreciated.

4.9
Verified Homeowner
Monument, on Jan 14, 2023

After 6 months, we have not received our oven/microwave

5.0
Verified Homeowner
Monument, on Dec 14, 2021

Love the staff at the model home here in monument, always quick to return calls, and also the ground crew/site manager. Excellent aftercare service.

4.6
Verified Homeowner
Monument, CO, on Aug 11, 2022

Classic kept us informed throughout the build process. Always friendly and positive. Once we moved in, Classic followed up to see if we needed anything, on more than 1 or 2 times.

5.0
Verified Homeowner
Monument, on Dec 19, 2022

David has been incredibly accommodating with all the small issues we’ve found. I am still not thrilled with the yard between mine and the neighboring lot that is another developer. There was grass seed put down about 3 weeks prior to the community landscaping done on the main road above sunset splendor. They did hydro seeding and soil prep and it took off an looks great. I got grass seed on clay and no surprise it looks like nothing was planted at all despite rigorous watering.

5.0
Verified Homeowner
Monument, on Nov 14, 2021

Tom was a great builder and was attentive to my needs. The office staff responded quickly to questions and concerns

4.2
Verified Homeowner
Monument, CO, on Jul 18, 2022

I liked all the status updates every week.

5.0
Verified Homeowner
Monument, on Dec 08, 2022

The customer service has been great. Quick responses and usually take care of what is needed.

4.7
Verified Homeowner
Monument, on Oct 19, 2021

1) Customer service has been outstanding! Sales team (Jeff and Theresa), POCs during construction process (Tom), warranty team (Liz) 2) Worksmanship/quality lacking: For $800k+, expected window frames to be level (they are "within tolerance I am told, which is BS for $800K+ home), long stucco cracks from one end to another with several "spider webs" of stucco cracks from settling (makes home look several years old), placement of radon system creates loud hum in guest bedroom and nothing can be done about it (and color of radon pipe doesn't match house so looks like after thought). Will ask AGAIN about these issues and several others during 12 month inspection with Classic.

4.3
Verified Homeowner
Monument, CO, on May 15, 2022

I liked the professional approach and th well thought out buying and building process I liked the weekly telephone progress reports and photos Every one was easy to work with and their commitment to getting answers to my questions Also happy with the way they are handling supply chain problems I like all the team and their friendly demenor

4.9
Verified Homeowner
Monument, on Sep 03, 2022

It turns out that the power cable for my outside light was not very deep enough it was cut. I’m still dealing with the situation

5.0
Verified Homeowner
Monument, on Jul 02, 2021

We are happy with the decision to purchase a Classic built home.

4.4
Verified Homeowner
Monument, CO, on Apr 26, 2022

Staff, customer service, and quality of work was exceptional.

4.7
Verified Homeowner
Monument, on Jul 02, 2022

Brian has done an outstanding job of ensuring that the warranty items identified have been fixed. The only issue is the giant mountain of dirt on the Saddletree lot (16415 Golden Sun Way) behind us. I would really like Classic's help to have them remove it. It has been there for over 6 months.

5.0
Verified Homeowner
Monument, on Jun 14, 2021

For the most part the home is ok. Besides garbage/food being found in our airvent vents from the construction and our concrete in the front of our house looking pretty bad from a "bad batch" of concrete. What i dislike most is how classic homes has and is handling some the the problems we have encountered with our home.

2.7
Verified Homeowner
Monument, CO, on Mar 20, 2022

Disappointed in quality of trade work- very poor. For example, paint and trim drops on floors; still have squeaky floors in kitchen and bedroom2 floors,; poor quality work of shiplap walls, broken glass light fixtures, heated floor sensors non functional, exterior paint-uneven or marked up, no cleanup of exterior grounds( still pieces of stone work) - the list is long.

3.3
Verified Homeowner
Monument, on Jun 30, 2022

Fixing issues takes a lot longer then it should

3.2
Verified Homeowner
Monument, on May 16, 2021

I think we should have been verbally told about the further development of the front of our neighborhood because it looks completely finished already and will mean construction for a long while and alter the look of the neighborhood main entrance significantly. But that’s it!

4.9
Verified Homeowner
Monument, CO, on Mar 17, 2022

We are grateful to have purchased a home in Santurary Pointe and are looking forward to moving in soon. We have been pleased overall with the quality of the home. The one area of concern, and frustration, is the inferior quality of the tile work in the bathrooms. The top tiles in the bathrooms are not symmetrical and do not look good. We will need to have the work redone and pay additional money. With the price and quality Classic Homes is striving to achieve, this should not be acceptable to you as a builder. We were also bothered by the grout in the bathtubs with the subway tiles. Supposedly we asked for an upgrade and the grout is gritty and sandy looking. We, honestly, did not know grout came in anything but smooth.

4.5
Verified Homeowner
Monument, on Jun 22, 2022

Kent Pritchard is a great warranty person and addresses all my concerns.

5.0
Verified Homeowner
Monument, on Apr 29, 2021

Personal service outstanding.

4.5
Verified Homeowner
Monument, CO, on Feb 06, 2022

I am missing my oven/microwave combo, my correct dishwasher and wrapping for my vent hood. I understand the delays and my builder has done everything possible to accommodate me. I was just informed that my refrigerator is being delivered February 10th. I am making a list for the warranty person to fix minor items when we do our 60-day evaluation. I am sure all will be taken care of. My furnace has a lot of sheetrock dust and needs to be cleaned.

5.0
Verified Homeowner
Monument, on Jun 07, 2022

David is our warranty guy. He has been amazing. Way better than our last guy when we built with Classic 5 years ago.

4.7
Verified Homeowner
Monument, on Mar 28, 2021

In general, the quality of the build and the mechanics within the house are less than optimal when compared to other houses that I have owned over the years. Overall, there has been a lack of attention paid to the build details, which resulted in a malfunctioning furnace, molding falling off of the kitchen cabinents, and a malfunctioning shower that leaks. Classic has fixed some but not all of the identified, broken issues. I am still waiting for my stove to be fixed. It was damaged when molding fell on it.

4.1
Verified Homeowner
Monument, CO, on Feb 06, 2022

The entire Classic team worked together to make our home building process outstanding. From the sales team especially Jeff and Teresa who worked tirelessly to ensure that our questions were answered/addressed quickly to Jessica at the design center who worked so well with us to figure out how to translate our tastes into an awesome well put together design (we love how it turned out) and finally the great work of John and Kevin who spent the time with us from the beginning to help understand how the construction process would go and make sure that we had everything addressed. Kevin spent the extra time to make sure things were taken care of correctly. Just a great process and team. Last, I want to really appreciate the way company kept their commitment to the contract despite price increases and delays due to Covid. We are so happy to be in a Classic Home.

5.0
Verified Homeowner
Monument, on May 30, 2022

The personnel from Classic have been good to work with even though it is has been a somewhat lengthy experience. We realize much of the delays were out of their control. We have had to contact some of companies directly ourselves.

4.0
Verified Homeowner
Monument, on Mar 27, 2021

Everyone at Classic was knowledgeable, nice and kept us in the loop as to what was going on since we were living out east while our home was being built. We had a couple issues but they were resolved quickly. We are very happy with our new home.

4.5
Verified Homeowner
Monument, CO, on Feb 02, 2022

We were told it would take 6-8 months and it took a year. The house didn’t have all the appliances the garage doors the wrong cabinet package was ordered

3.6
Verified Homeowner
Monument, on May 26, 2022

So far so good. They have been respondent and fixed issues quickly that needed prompt service.

4.2
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Monument, CO, on Jun 12, 2024

We liked the communication from start to finish. Ken, Jenna, and Paul were very kind and responsive to answer any questions or concerns we had. We would have liked to have had the specs of the model home we toured to compare to the home we purchased. Some items we assumed or were told were the same, and later found out were different than what we saw and/or were told.

4.9
Verified Homeowner
Monument, CO, on Apr 07, 2024

Experience was great and Classic worked with us throughout the process. I don’t like that I was told about classic paying for memberships for homebuyers to Flying Horse and “oh we don’t do that now, so you can fork over the $16,000”

5.0
Verified Homeowner
Monument, CO, on Dec 17, 2023

There is alot to share, almost all positive. I am happy to do this personally, more interactively. I don't need to, but I am very happy to help and provide feedback. The downside is the process and or work with some of your subcontractors. Brooks Brothers was very disappointing. So much sloppy work. When a worker makes a mistake on where to drill drawer pulls, and does a terrible job on patching, they should have known the buyer would find that objectional. And other cabinet disappointments. Guy Baker did not review or check his work on the deck. We were happy to pay extra for a larger deck. I wish he would have checked his work. Home Run is a love-hate. Nice people, but damn, sure are lazy, slow, and overpriced. Those are the reasons for the "9" which should actually be an "8" if not for the excellent people at classic taking it over "10" on their side. Josh and Paul have been really outstanding. I could not ask for better assistance and care! At the top of the pyramid is Ken, who has been wonderful to work with. And we really appreciate our recent work with Dave. He is knowledgeable, supportive, and a terrific problem solver. I love the classic people! Thank you!

4.6
Verified Homeowner
Monument, CO, on Mar 15, 2023

I would have liked to have been informed of the notion of a custom price request. We wanted different colors of kitchen cabinets on the wall and base cabinets and were told it wasn't an option in design.

4.2
Verified Homeowner
Monument, CO, on Mar 04, 2023

The customer experience was outstanding and driven by the friendly faces of Teresa Smith and Jeff Ellis. Their personal approach and detailed discussions about our first home buying/building experience made us truly cherish choosing Classic Homes.

4.5
Verified Homeowner
Monument, CO, on Feb 21, 2023

I liked going through the process and being able to pick finishes, designs, etc. I enjoyed working with Jeff and Teresa, who were really helpful throughout the process, kept us updated, and always seemed to be on our side - great customer service. I did not like a lack of choices for some things (i.e. garage doors), and I wish Classic would invest in software that would allow you to see what your design choices look like in your home, which would be so helpful. We've had a few unresolved issues since we moved in, which has been frustrating, as well as the many many personnel changes that have occurred recently, which has only added to the frustration and lack of resolve on these issues.

3.8
Verified Homeowner
Monument, CO, on Feb 14, 2023

Things discussed in initial contract meeting were not upheld. If it wasn’t in writing it essentially didn’t exist to Classic. Very disappointed by this. Rest of the experience during the build was as expected.

3.2
Verified Homeowner
Monument, CO, on Feb 06, 2023

I do not like working with Home Run. They gave me push back on outdoor ceiling speaker prewire in the deck. They refused to put the speaker wire where I wanted it, stating they did not want to incur the liability of running speaker wire to the wood ceiling. Our builder, Kevin, was able to get home run to hide the wires in that ceiling, but home run said they were required to still install two pre-wires into the wall on the deck, after we ask them repeatedly not to. In addition, home run pre-wired our Central vacuum, and told us it would be cheaper if we bought the unit and the accessories after we close. This just demonstrated a lack of loyalty to classic homes, and as a result I'll never buy anything from home run again. Very dishonest. This is absolutely no fault of classic homes or their employees.

5.0
Verified Homeowner
Monument, CO, on Jan 16, 2023

Upfront sales office was not attentive to details. A few important details were miscommunicated.

4.6
Verified Homeowner
Monument, CO, on Dec 13, 2022

Lack of attention to detail, poor quality work by some trades and the design center needs upgrading by using software. These products are used by other Reno and building firms. Classic is late.

3.9
Verified Homeowner
Monument, CO, on Aug 11, 2022

The initial purchase process was overly pushy and felt like the only objective was to get my money to secure my chance to live in sanctuary pointe. Every question I asked about future lots and filings was answered with sales folks pleading ignorance and then getting my right back to signing for the last available lot in the current filing. Feeling like you settled for a $90k lot kind of starts the process off on the wrong foot. On the flip side, once the money is paid and the process begins, the recurring updates from sales and the interaction from Jon and Ken during the construction and even after move in have been fantastic and well appreciated. Constant updates from the guys actually building the house and interacting with the jobsite and tradesmen were very much appreciated.

4.9
Verified Homeowner
Monument, CO, on Aug 11, 2022

Classic kept us informed throughout the build process. Always friendly and positive. Once we moved in, Classic followed up to see if we needed anything, on more than 1 or 2 times.

5.0
Verified Homeowner
Monument, CO, on Jul 18, 2022

I liked all the status updates every week.

5.0
Verified Homeowner
Monument, CO, on May 15, 2022

I liked the professional approach and th well thought out buying and building process I liked the weekly telephone progress reports and photos Every one was easy to work with and their commitment to getting answers to my questions Also happy with the way they are handling supply chain problems I like all the team and their friendly demenor

4.9
Verified Homeowner
Monument, CO, on Apr 26, 2022

Staff, customer service, and quality of work was exceptional.

4.7
Verified Homeowner
Monument, CO, on Mar 20, 2022

Disappointed in quality of trade work- very poor. For example, paint and trim drops on floors; still have squeaky floors in kitchen and bedroom2 floors,; poor quality work of shiplap walls, broken glass light fixtures, heated floor sensors non functional, exterior paint-uneven or marked up, no cleanup of exterior grounds( still pieces of stone work) - the list is long.

3.3
Verified Homeowner
Monument, CO, on Mar 17, 2022

We are grateful to have purchased a home in Santurary Pointe and are looking forward to moving in soon. We have been pleased overall with the quality of the home. The one area of concern, and frustration, is the inferior quality of the tile work in the bathrooms. The top tiles in the bathrooms are not symmetrical and do not look good. We will need to have the work redone and pay additional money. With the price and quality Classic Homes is striving to achieve, this should not be acceptable to you as a builder. We were also bothered by the grout in the bathtubs with the subway tiles. Supposedly we asked for an upgrade and the grout is gritty and sandy looking. We, honestly, did not know grout came in anything but smooth.

4.5
Verified Homeowner
Monument, CO, on Feb 06, 2022

I am missing my oven/microwave combo, my correct dishwasher and wrapping for my vent hood. I understand the delays and my builder has done everything possible to accommodate me. I was just informed that my refrigerator is being delivered February 10th. I am making a list for the warranty person to fix minor items when we do our 60-day evaluation. I am sure all will be taken care of. My furnace has a lot of sheetrock dust and needs to be cleaned.

5.0
Verified Homeowner
Monument, CO, on Feb 06, 2022

The entire Classic team worked together to make our home building process outstanding. From the sales team especially Jeff and Teresa who worked tirelessly to ensure that our questions were answered/addressed quickly to Jessica at the design center who worked so well with us to figure out how to translate our tastes into an awesome well put together design (we love how it turned out) and finally the great work of John and Kevin who spent the time with us from the beginning to help understand how the construction process would go and make sure that we had everything addressed. Kevin spent the extra time to make sure things were taken care of correctly. Just a great process and team. Last, I want to really appreciate the way company kept their commitment to the contract despite price increases and delays due to Covid. We are so happy to be in a Classic Home.

5.0
Verified Homeowner
Monument, CO, on Feb 02, 2022

We were told it would take 6-8 months and it took a year. The house didn’t have all the appliances the garage doors the wrong cabinet package was ordered

3.6
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Monument, on Mar 04, 2024

I did this a few months earlier. so I feel that there is some redundancy here. But let me answer this question anyway: Early on, the heros were the sames office (Paul and Josh), John, and Ken. I can imagine that the role of each comes with very hard work, patience, and the willingness to serve. They have accomplished all that, each in different and important ways. The newest hero is Dave. We have built five new homes in our lives. We chose highly rated (I think in each, the most respected) builders. From Shapell in CA to Classic. Dave has earned our trust. It is always a pleasure to work with he and Christine. We still have work to be done, as is part of the process and time needed. But we do not doubt that we are in excellent hands. I also want to shout out to some of your affiliates. The workers at Guy Baker Decks were excellent. Such excellent employees. The repair work was excellent, and they caught and solved another safety item. Zach is the lead, I believe. A valuable employee for the company. Love that guy at Elite Drywall. His name is Rick. So as molasses... like waiting for drywall to dry!! But great work! Worth the wait! You scoped out a potential plumbing leak. Still not sure what that is, but haven't seen the problem since. But your plumbing guy who scoped it out was professional, and thorough as far as I can tell. Still working through BBC warranty. No problem, waiting for the items to arrive. We are very patient. But we appreciate the response to the problems they overlooked - covered up. I am confident it will get resolved. But they came through a little better than expected, especially with the idea/solution of preventing the doors from hitting the wall. I have to rag on Home Run. When I think about them, and in particular Jom Hannigan, they continue to suck. Please look at someone else. They are like s XXXXX -fed children the way they work with your customers. While nice, Jim Hannigan has got to be one of the laziest people I have ever delt with. I am seeing the same thing with him and two other buyers/referrals we are working through. Here is the latest: In early December, I requested a quote on a few items. I followed up a few times. He assured me after the holidays they would be on this quote. It' March 4th - nothing. Now I have to go find someone who can integrate with the security camera tech they use. Home Run... really sucks!! Putting home run aside and some of the other areas, I would give you a 10 out of 10 so far. Get rid of Home Run, and you are at a 9!!! I sure hope all this helps!! And PS... I love Maureen at Forest Lakes. She is working with two of my referrals. Just love that lady! Rich Arzaga

5.0
Verified Homeowner
Monument, on Sep 22, 2023

Liked: Chase has been great and supportive. Disliked: The length of time it has taken to resolve issues.

3.0
Verified Homeowner
Monument, on Aug 01, 2023

Extremely unimpressed with our Warranty representative.

4.1
Verified Homeowner
Colorado Springs , on Jul 09, 2023

Slow cabinet door fullfilment, over 5 months. A/C not working and no response. Not very satisfied on either item.

2.8
Verified Homeowner
Monument, on Jul 07, 2023

No communication for issues. Have submitted multiple times. Major issue still not fixed.

0.8
Verified Homeowner
Monument, on Jun 20, 2023

It’s been a little slow to get things done and several things we asked to be done were not taken care of or weren’t done well.

3.1
Verified Homeowner
Monument, on Jun 11, 2023

The warranty service is so busy, it takes about a month to get an appointment.

3.9
Verified Homeowner
Monument, on Jun 08, 2023

We have found numerous cosmetic flaws in our home over the course of 5 months. Some should have been noticed by the builder and their contractors. For example, broken or chipped tile roof. We discovered over the course of time. Now we feel the need to have the roof inspected by an independant contractor because we do not trust Classic Homes is acting in our best interests

2.2
Verified Homeowner
Monument, on Jun 05, 2023

There are time commitments made and not met. I have to take time out from work to be able to get the service and I have had multiple no show events to take care of agreed upon tasks. The tasks that were fixed have to be redone multiple times. For example - there was a missed smart switch in the home and the electrician brought a wrong model with them and I had open another request to replace the switch. Everything until closing was an excellent experience.

2.2
Verified Homeowner
Monument, on Apr 03, 2023

Warranty updates, status. Nothing in writing.

2.7
Verified Homeowner
Monument, on Jan 14, 2023

After 6 months, we have not received our oven/microwave

5.0
Verified Homeowner
Monument, on Dec 19, 2022

David has been incredibly accommodating with all the small issues we’ve found. I am still not thrilled with the yard between mine and the neighboring lot that is another developer. There was grass seed put down about 3 weeks prior to the community landscaping done on the main road above sunset splendor. They did hydro seeding and soil prep and it took off an looks great. I got grass seed on clay and no surprise it looks like nothing was planted at all despite rigorous watering.

5.0
Verified Homeowner
Monument, on Dec 08, 2022

The customer service has been great. Quick responses and usually take care of what is needed.

4.7
Verified Homeowner
Monument, on Sep 03, 2022

It turns out that the power cable for my outside light was not very deep enough it was cut. I’m still dealing with the situation

5.0
Verified Homeowner
Monument, on Jul 02, 2022

Brian has done an outstanding job of ensuring that the warranty items identified have been fixed. The only issue is the giant mountain of dirt on the Saddletree lot (16415 Golden Sun Way) behind us. I would really like Classic's help to have them remove it. It has been there for over 6 months.

5.0
Verified Homeowner
Monument, on Jun 30, 2022

Fixing issues takes a lot longer then it should

3.2
Verified Homeowner
Monument, on Jun 22, 2022

Kent Pritchard is a great warranty person and addresses all my concerns.

5.0
Verified Homeowner
Monument, on Jun 07, 2022

David is our warranty guy. He has been amazing. Way better than our last guy when we built with Classic 5 years ago.

4.7
Verified Homeowner
Monument, on May 30, 2022

The personnel from Classic have been good to work with even though it is has been a somewhat lengthy experience. We realize much of the delays were out of their control. We have had to contact some of companies directly ourselves.

4.0
Verified Homeowner
Monument, on May 26, 2022

So far so good. They have been respondent and fixed issues quickly that needed prompt service.

4.2
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Monument, on Feb 23, 2024

Like: The builders (Tony and John) were amazing to work with, and James (warranty) was also very good. Dislike: Classic must know that it has a issue with roof drainage on the north facing side of the home that creates an ice rink at the front door that manifests in a slip and fall mess. Classic needs to figure out a better design. We noticed the same model up the street (on Panoramic) had the drainage by the garage, while ours is at the front door. It's a mess and needs to be addressed in design rather than continuing to propagate the issue. Also, the master shower floor tile we have continues to be stained in spite of Classic attempting to remedy the issue. We paid far too much to deal with a subpar look in a new home. People that visit actually comment on the floor tile. Does not reflect well on Classic.

4.6
Verified Homeowner
Monument, on Dec 16, 2023

There are areas where we have seen a quality in craftsmanship throughout the home. Items which could potentially cause structure concerns (hold in side of the house) have not been fixed despite requests submitted to our warranty rep.

3.6
Verified Homeowner
Monument, on Dec 10, 2023

address fit and finish follow up items in a more timely manner.

3.7
Verified Homeowner
Monument, on Sep 08, 2023

No complaints about service, all I've noticed are minor cosmetic issues with finishes such as paint. I am concerned about some areas of my floor, but was informed that they would deal with that at my one year anniversary which is fine with me.

4.6
Verified Homeowner
Monument, on May 10, 2023

As one of the first black and white homes in sanctuary pointe, I am finding a few exterior paint touch up areas that should have been done before closing. This new color scheme really shows the missed areas on the stucco. They are now "owner upkeep" which kind of XXXXX s considering they were there from the beginning but not found until later. The black painted garage doors are not holding up on the edges where the paint is rubbing off with the weather stripping. My laminate floors are coming apart throughout the first floor. I appreciate that classic is working diligently to take care of the floor issue.

4.6
Verified Homeowner
Monument, on May 08, 2023

We love the home. Not happy with the approval process of the house behind us. They did not have to approve the tallest roof to be installed. Could have built a lower profile roof. The current roof is 12-15 higher than need be. Saddle tree has many lower profile roofs.

4.8
Verified Homeowner
Monument, on Mar 01, 2023

You used some lower quality toilets in some bathrooms, Not Kohler and you did not put soft close toilet seats its annoying and doesn't cost much. The heating in the basement is poor always cold Used cheep low quality light bulbs all have failed in my kitchen area and not easy to change, cannot use the extension poles for changing the bulbs due to they slim shape.

4.2
Verified Homeowner
Monument, on Feb 20, 2023

Tom was awesome!

4.1
Verified Homeowner
Monument, on Jan 21, 2022

Staff was the best from the sales center to the warranty coordinator. Thanks for everything... the LBS's

4.0
Verified Homeowner
Monument, on Dec 24, 2021

Still having an issue with the track for our large sliding door unit. Entered a work order into the system months ago but no follow up. It has not been right since the day we moved in.

3.6
Verified Homeowner
Monument, on Dec 20, 2021

60 day walkthrough still needs to be completed. Noticed til in the master bathroom was chipped and caulked around. Baluster work still needs to be finished. Paint needs to be finished. Cabinets need to be finished. Paint needs touched up. Been nearly a year we moved in.

3.1
Verified Homeowner
Monument, on Dec 14, 2021

Love the staff at the model home here in monument, always quick to return calls, and also the ground crew/site manager. Excellent aftercare service.

4.6
Verified Homeowner
Monument, on Nov 14, 2021

Tom was a great builder and was attentive to my needs. The office staff responded quickly to questions and concerns

4.2
Verified Homeowner
Monument, on Oct 19, 2021

1) Customer service has been outstanding! Sales team (Jeff and Theresa), POCs during construction process (Tom), warranty team (Liz) 2) Worksmanship/quality lacking: For $800k+, expected window frames to be level (they are "within tolerance I am told, which is BS for $800K+ home), long stucco cracks from one end to another with several "spider webs" of stucco cracks from settling (makes home look several years old), placement of radon system creates loud hum in guest bedroom and nothing can be done about it (and color of radon pipe doesn't match house so looks like after thought). Will ask AGAIN about these issues and several others during 12 month inspection with Classic.

4.3
Verified Homeowner
Monument, on Jul 02, 2021

We are happy with the decision to purchase a Classic built home.

4.4
Verified Homeowner
Monument, on Jun 14, 2021

For the most part the home is ok. Besides garbage/food being found in our airvent vents from the construction and our concrete in the front of our house looking pretty bad from a "bad batch" of concrete. What i dislike most is how classic homes has and is handling some the the problems we have encountered with our home.

2.7
Verified Homeowner
Monument, on May 16, 2021

I think we should have been verbally told about the further development of the front of our neighborhood because it looks completely finished already and will mean construction for a long while and alter the look of the neighborhood main entrance significantly. But that’s it!

4.9
Verified Homeowner
Monument, on Apr 29, 2021

Personal service outstanding.

4.5
Verified Homeowner
Monument, on Mar 28, 2021

In general, the quality of the build and the mechanics within the house are less than optimal when compared to other houses that I have owned over the years. Overall, there has been a lack of attention paid to the build details, which resulted in a malfunctioning furnace, molding falling off of the kitchen cabinents, and a malfunctioning shower that leaks. Classic has fixed some but not all of the identified, broken issues. I am still waiting for my stove to be fixed. It was damaged when molding fell on it.

4.1
Verified Homeowner
Monument, on Mar 27, 2021

Everyone at Classic was knowledgeable, nice and kept us in the loop as to what was going on since we were living out east while our home was being built. We had a couple issues but they were resolved quickly. We are very happy with our new home.

4.5
Verified Homeowner