Top Homebuilder Ratings & Reviews

Classic Homes

Sanctuary Pointe

124 Homeowner Reviews Completed Jul 2018 - Jan 20

Overall Satisfaction

4.5
Customers' overall satisfaction
4.6
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Satisfaction

4.6

Purchase Experience

4.8

Home Personalization Experience

4.7

Lender Experience

4.5

Construction Experience

4.7

Customer Care Experience

4.9

Home Readiness

4.6

Installation & Workmanship

4.6

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Monument, on Jan 21, 2020

The constant communication during the construction process ie: weekly photographs from the Sales Office and voice mails from construction.

4.4
Verified Homeowner
Monument, on Jan 20, 2020

The builder and customer service staff have been great to work with.

4.8
Verified Homeowner
Monument, on Jan 15, 2020

I know they are not popular, but the ability to customize our home through CPRs was really important, especially after building a custom home. It gave us exactly what we wanted.

4.9
Verified Homeowner
Monument, on Dec 17, 2019

Everyone was wonderful...Jeff at the sales office and Ashley at the design center. Seth on construction, Mack on finishing touches. It was done earlier than expected too!

5.0
Verified Homeowner
Monument, on Dec 16, 2019

Classic Homes personnel were so lovely to work with. Professional, courteous, and quick to respond with information. From Jeff and Teresa in our local sales office, to John and Tom who built us a beautiful home....can’t recommend each and every one enough. We would definitely recommend Classic Homes. Our process was amazingly smooth from start to finish.

4.9
Verified Homeowner
Monument, on Dec 11, 2019

Jeff and Teresa at the model in Sanctuary Pointe

4.3
Verified Homeowner
Monument, on Dec 08, 2019

Very good communication and status updates from the builder throughout the process. Seth did a great job overseeing the build.

4.8
Verified Homeowner
Monument, on Dec 05, 2019

Theresa and Jeff in the sales office...they are awesome. Also during the build process Tom and John are top notch!

4.9
Verified Homeowner
Monument, on Nov 15, 2019

Personable, understanding and helpful professionals. Customer service seems to be important to the team

5.0
Verified Homeowner
Monument, on Nov 14, 2019

I did get the sense that the individuals that we worked with at Classic Homes were truly interested in making things right if there was something that we were unhappy about.

4.5
Verified Homeowner
Monument, on Nov 14, 2019

For first couple weeks service and attention was great. Still waiting for a couple other items to be completed. Never had 90 day walk thru

4.2
Verified Homeowner
Monument, on Oct 21, 2019

Classic kept its 3 month appt.

1.2
Verified Homeowner
Monument, on Oct 05, 2019

The customer service

4.2
Verified Homeowner
Monument, on Sep 29, 2019

working with sales team at Sanctuary Pointe

4.8
Verified Homeowner
Monument, on Sep 24, 2019

The Sales Team was the best I have ever done business with. As Realtor with 20 years in the business all I ask for is to be treated fairly, honestly and don't over commit on your promises. Everything the sales and design team committed to the completed above and beyond!

5.0
Verified Homeowner
Monument, on Sep 12, 2019

I had heard many negative stories about the difficulties encountered when building a home. I was very happy to have experienced nothing similar. The team at Classic kept me well informed as an out of state buyer through the entire process.

4.9
Verified Homeowner
Monument, on Aug 29, 2019

Very timely responses, and they always seem to be concerned about our satisfaction.

5.0
Verified Homeowner
Monument, on Aug 29, 2019

I feel like each individual I worked with truly cared about the project and making sure it was done right.

5.0
Verified Homeowner
Monument, on Aug 27, 2019

Customer service, sales staff, Jeff and Theresa and builders, Seth and John, always followed up

3.9
Verified Homeowner
Monument, on Aug 24, 2019

Have been responsive.

4.6
Verified Homeowner
Monument, on Aug 20, 2019

The builder for Classic Homes, John Meyer was on top of every issue and resolved them very quickly.

5.0
Verified Homeowner
Monument, on Jul 14, 2019

I like that if I have an issue with something I can reach out to them and it’s resolved fairly quickly.

4.5
Verified Homeowner
Monument, on Jul 11, 2019

Professionalism, personal touch, genuine folks at the sales office and during walk throughs

4.9
Verified Homeowner
Monument, on Jul 11, 2019

We are very satisfied with the quality and attentiveness of the sales staff. The design center representative was terrific. The on-site construction manager was also terrific. All kept us informed, answered our questions, and gave us a comfort level that our home was being constructed on time. The weekly photos were very helpful given our out-of-state location, as were the weekly phone calls from out on-site manager.

5.0
Verified Homeowner
Monument, on Jun 26, 2019

Quick response

5.0
Verified Homeowner
Monument, on Jun 17, 2019

The scheduling and communication. John , our super) was outstanding

5.0
Verified Homeowner
Monument, on Jun 14, 2019

Personalized

4.4
Verified Homeowner
Monument, on Jun 12, 2019

The sales people were awesome! And I love the closing gift basket : )

5.0
Verified Homeowner
Monument, on Jun 08, 2019

Everyones attentiveness and attention to detail. Really kept us excited and engaged. Every question asked was answered promptly and politely. One of my best home buying experiences. We were nervous about a new build, i would do it again with classic anytime

5.0
Verified Homeowner
Monument, on Jun 08, 2019

Theresa was wonderful to work with...very thorough explaining the process and helpful.

5.0
Verified Homeowner
Monument, on Jun 03, 2019

The home was already built when we made the purchase.

4.5
Verified Homeowner
Colorado Springs, on May 31, 2019

Doug. He was very personable, very respectful, and passionate about the home and our happiness.

4.4
Verified Homeowner
Monument, on May 25, 2019

House completed on time; communication during the building process.

4.4
Verified Homeowner
Monument, on May 24, 2019

John the project manager did an amazing job.

4.1
Verified Homeowner
Monument, on May 24, 2019

The process. The people. Very well organized.

4.8
Verified Homeowner
Monument, on May 24, 2019

All of our concerns were addressed in a timely manner

5.0
Verified Homeowner
Monument, on May 23, 2019

Appointment with designer

4.3
Verified Homeowner
Monument, on May 05, 2019

Very nice and followed up immediately

5.0
Verified Homeowner
Monument, on Apr 25, 2019

Classic sales and construction teams were very responsive. They always answered our questions in a timely manner. When issues arose, they really went the extra mile to help us get them resolved.

4.9
Verified Homeowner
Monument, on Apr 23, 2019

This survey is premature. Sorry. I have requested some warranty work and received a notice that due to demand, they were four weeks out. I believe my request was a couple of weeks ago, so hopefully they will be out soon. I am very concerned about a sink hole and compaction that was done around the foundation. Snow had sat for long periods of time due to location, and when it melted, I found a sink hole next to the foundation. I am anxious to have this resolved. I would suggest sending the survey after they look at the problem and get it resolved. Thanks

3.4
Verified Homeowner
Monument, on Apr 15, 2019

Being involved in the process from start to finish with phone calls, pictures, and e-mail messages.

5.0
Verified Homeowner
Monument, on Apr 12, 2019

The fast response to any question or problem we have

5.0
Verified Homeowner
Monument, on Apr 11, 2019

Working weekly with my builder John was really a pleasure. He was the first home builder that I felt actually wanted to build a home that he was willing to live in and as a result he wanted to make sure everything was constructed to 100% satisfaction.

5.0
Verified Homeowner
Monument, on Apr 03, 2019

We haven’t had any issues with our home. Mitch came over for the 1 month follow up and ended up helping my husband put up TV.

4.1
Verified Homeowner
Monument, on Mar 02, 2019

they kept us informed of the progress of the build weekly, they also were quick to fix issues during the build and after

4.0
Verified Homeowner
Monument, on Feb 25, 2019

There information updates during the build

4.4
Verified Homeowner
Monument, on Jan 15, 2019

The friendliness of the customer care representative (Malachi).

4.2
Verified Homeowner
Monument, on Jan 01, 2019

Attention to detail, promptness, ease of doing business

5.0
Verified Homeowner
Monument, on Nov 12, 2018

They kept me involved in the building process, and are generally timely regarding issues that have occurred post move in. When James, the post move in customer service representative did not meet expectations, taking issues up the ladder have resulted in corrective actions being completed.

4.1
Verified Homeowner
Monument, on Nov 02, 2018

Trying to make follow up appointments convenient.

3.1
Verified Homeowner
Monument, on Oct 23, 2018

I am still waiting on items discussed to be fixed prior to closing to be addressed. Very poor track record of timelness and finishing identified issues.

2.2
Verified Homeowner
Monument, on Oct 19, 2018

My wife and I are very pleased with the construction of our home.

4.8
Verified Homeowner
Monument, on Oct 14, 2018

No nonsense, anything that needed addressed was taken care of quickly and with great personal care.

4.8
Verified Homeowner
Monument, on Sep 14, 2018

Friendly staff, great home, no hassles, I love my house!

4.6
Verified Homeowner
Monument, on Sep 08, 2018

Quality for price

4.0
Verified Homeowner
Monument, on Aug 29, 2018

Friendly personnel, quick response from our forman.

3.3
Verified Homeowner
Monument, on Aug 20, 2018

Fairly easy to work with. Many options for design details.

4.4
Verified Homeowner
Monument, on Jul 29, 2018

Good follow through and attention to detail

4.9
Verified Homeowner
Monument, on Jul 01, 2018

Warranty Claims have been taken care of very quickly.

3.7
Verified Homeowner
Monument, on Jun 09, 2018

Fast service and good quality

4.2
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Monument, on Jan 21, 2020

The constant communication during the construction process ie: weekly photographs from the Sales Office and voice mails from construction.

4.4
Verified Homeowner
Monument, on Jan 15, 2020

I know they are not popular, but the ability to customize our home through CPRs was really important, especially after building a custom home. It gave us exactly what we wanted.

4.9
Verified Homeowner
Monument, on Dec 17, 2019

Everyone was wonderful...Jeff at the sales office and Ashley at the design center. Seth on construction, Mack on finishing touches. It was done earlier than expected too!

5.0
Verified Homeowner
Monument, on Dec 16, 2019

Classic Homes personnel were so lovely to work with. Professional, courteous, and quick to respond with information. From Jeff and Teresa in our local sales office, to John and Tom who built us a beautiful home....can’t recommend each and every one enough. We would definitely recommend Classic Homes. Our process was amazingly smooth from start to finish.

4.9
Verified Homeowner
Monument, on Dec 08, 2019

Very good communication and status updates from the builder throughout the process. Seth did a great job overseeing the build.

4.8
Verified Homeowner
Monument, on Sep 29, 2019

working with sales team at Sanctuary Pointe

4.8
Verified Homeowner
Monument, on Sep 24, 2019

The Sales Team was the best I have ever done business with. As Realtor with 20 years in the business all I ask for is to be treated fairly, honestly and don't over commit on your promises. Everything the sales and design team committed to the completed above and beyond!

5.0
Verified Homeowner
Monument, on Sep 12, 2019

I had heard many negative stories about the difficulties encountered when building a home. I was very happy to have experienced nothing similar. The team at Classic kept me well informed as an out of state buyer through the entire process.

4.9
Verified Homeowner
Monument, on Jul 11, 2019

Professionalism, personal touch, genuine folks at the sales office and during walk throughs

4.9
Verified Homeowner
Monument, on Jul 11, 2019

We are very satisfied with the quality and attentiveness of the sales staff. The design center representative was terrific. The on-site construction manager was also terrific. All kept us informed, answered our questions, and gave us a comfort level that our home was being constructed on time. The weekly photos were very helpful given our out-of-state location, as were the weekly phone calls from out on-site manager.

5.0
Verified Homeowner
Monument, on Jun 17, 2019

The scheduling and communication. John , our super) was outstanding

5.0
Verified Homeowner
Monument, on Jun 12, 2019

The sales people were awesome! And I love the closing gift basket : )

5.0
Verified Homeowner
Monument, on Jun 08, 2019

Everyones attentiveness and attention to detail. Really kept us excited and engaged. Every question asked was answered promptly and politely. One of my best home buying experiences. We were nervous about a new build, i would do it again with classic anytime

5.0
Verified Homeowner
Monument, on Jun 08, 2019

Theresa was wonderful to work with...very thorough explaining the process and helpful.

5.0
Verified Homeowner
Monument, on May 24, 2019

John the project manager did an amazing job.

4.1
Verified Homeowner
Monument, on May 24, 2019

The process. The people. Very well organized.

4.8
Verified Homeowner
Monument, on May 23, 2019

Appointment with designer

4.3
Verified Homeowner
Monument, on Apr 25, 2019

Classic sales and construction teams were very responsive. They always answered our questions in a timely manner. When issues arose, they really went the extra mile to help us get them resolved.

4.9
Verified Homeowner
Monument, on Apr 15, 2019

Being involved in the process from start to finish with phone calls, pictures, and e-mail messages.

5.0
Verified Homeowner
Monument, on Apr 11, 2019

Working weekly with my builder John was really a pleasure. He was the first home builder that I felt actually wanted to build a home that he was willing to live in and as a result he wanted to make sure everything was constructed to 100% satisfaction.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Monument, on Nov 15, 2019

Personable, understanding and helpful professionals. Customer service seems to be important to the team

5.0
Verified Homeowner
Monument, on Nov 14, 2019

For first couple weeks service and attention was great. Still waiting for a couple other items to be completed. Never had 90 day walk thru

4.2
Verified Homeowner
Monument, on Oct 21, 2019

Classic kept its 3 month appt.

1.2
Verified Homeowner
Monument, on Aug 29, 2019

Very timely responses, and they always seem to be concerned about our satisfaction.

5.0
Verified Homeowner
Monument, on Aug 29, 2019

I feel like each individual I worked with truly cared about the project and making sure it was done right.

5.0
Verified Homeowner
Monument, on Aug 20, 2019

The builder for Classic Homes, John Meyer was on top of every issue and resolved them very quickly.

5.0
Verified Homeowner
Monument, on Jul 14, 2019

I like that if I have an issue with something I can reach out to them and it’s resolved fairly quickly.

4.5
Verified Homeowner
Monument, on Jun 26, 2019

Quick response

5.0
Verified Homeowner
Monument, on Jun 14, 2019

Personalized

4.4
Verified Homeowner
Monument, on May 24, 2019

All of our concerns were addressed in a timely manner

5.0
Verified Homeowner
Monument, on May 05, 2019

Very nice and followed up immediately

5.0
Verified Homeowner
Monument, on Apr 23, 2019

This survey is premature. Sorry. I have requested some warranty work and received a notice that due to demand, they were four weeks out. I believe my request was a couple of weeks ago, so hopefully they will be out soon. I am very concerned about a sink hole and compaction that was done around the foundation. Snow had sat for long periods of time due to location, and when it melted, I found a sink hole next to the foundation. I am anxious to have this resolved. I would suggest sending the survey after they look at the problem and get it resolved. Thanks

3.4
Verified Homeowner
Monument, on Apr 12, 2019

The fast response to any question or problem we have

5.0
Verified Homeowner
Monument, on Apr 03, 2019

We haven’t had any issues with our home. Mitch came over for the 1 month follow up and ended up helping my husband put up TV.

4.1
Verified Homeowner
Monument, on Jan 15, 2019

The friendliness of the customer care representative (Malachi).

4.2
Verified Homeowner
Monument, on Jan 01, 2019

Attention to detail, promptness, ease of doing business

5.0
Verified Homeowner
Monument, on Nov 02, 2018

Trying to make follow up appointments convenient.

3.1
Verified Homeowner
Monument, on Oct 23, 2018

I am still waiting on items discussed to be fixed prior to closing to be addressed. Very poor track record of timelness and finishing identified issues.

2.2
Verified Homeowner
Monument, on Oct 14, 2018

No nonsense, anything that needed addressed was taken care of quickly and with great personal care.

4.8
Verified Homeowner
Monument, on Aug 29, 2018

Friendly personnel, quick response from our forman.

3.3
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Monument, on Jan 20, 2020

The builder and customer service staff have been great to work with.

4.8
Verified Homeowner
Monument, on Dec 11, 2019

Jeff and Teresa at the model in Sanctuary Pointe

4.3
Verified Homeowner
Monument, on Dec 05, 2019

Theresa and Jeff in the sales office...they are awesome. Also during the build process Tom and John are top notch!

4.9
Verified Homeowner
Monument, on Nov 14, 2019

I did get the sense that the individuals that we worked with at Classic Homes were truly interested in making things right if there was something that we were unhappy about.

4.5
Verified Homeowner
Monument, on Oct 05, 2019

The customer service

4.2
Verified Homeowner
Monument, on Aug 27, 2019

Customer service, sales staff, Jeff and Theresa and builders, Seth and John, always followed up

3.9
Verified Homeowner
Monument, on Aug 24, 2019

Have been responsive.

4.6
Verified Homeowner
Monument, on Jun 03, 2019

The home was already built when we made the purchase.

4.5
Verified Homeowner
Colorado Springs, on May 31, 2019

Doug. He was very personable, very respectful, and passionate about the home and our happiness.

4.4
Verified Homeowner
Monument, on May 25, 2019

House completed on time; communication during the building process.

4.4
Verified Homeowner
Monument, on Mar 02, 2019

they kept us informed of the progress of the build weekly, they also were quick to fix issues during the build and after

4.0
Verified Homeowner
Monument, on Feb 25, 2019

There information updates during the build

4.4
Verified Homeowner
Monument, on Nov 12, 2018

They kept me involved in the building process, and are generally timely regarding issues that have occurred post move in. When James, the post move in customer service representative did not meet expectations, taking issues up the ladder have resulted in corrective actions being completed.

4.1
Verified Homeowner
Monument, on Oct 19, 2018

My wife and I are very pleased with the construction of our home.

4.8
Verified Homeowner
Monument, on Sep 14, 2018

Friendly staff, great home, no hassles, I love my house!

4.6
Verified Homeowner
Monument, on Sep 08, 2018

Quality for price

4.0
Verified Homeowner
Monument, on Aug 20, 2018

Fairly easy to work with. Many options for design details.

4.4
Verified Homeowner
Monument, on Jul 29, 2018

Good follow through and attention to detail

4.9
Verified Homeowner
Monument, on Jul 01, 2018

Warranty Claims have been taken care of very quickly.

3.7
Verified Homeowner
Monument, on Jun 09, 2018

Fast service and good quality

4.2
Verified Homeowner