Top Homebuilder Ratings & Reviews

Classic Homes

Cotton Wood Creek

41 Homeowner Reviews Completed Jan 2019 - Jul 2020

Overall Satisfaction

4.6
Customers' overall satisfaction
4.5
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.8

Home Personalization Experience

4.7

Lender Experience

4.8

Construction Experience

4.6

Customer Care Experience

4.7

Home Readiness

4.4

Installation & Workmanship

4.5

Community Profile

Classic Homes is a locally owned Colorado Springs builder and the only builder to have received the Better Business Bureau’s “Excellence in Customer Service” award on three separate occasions and is also the only builder to be designated as Colorado Springs Best Homebuilder by The Gazette for twelve years running, and the Colorado Springs Business Journal for eleven years running — a true testament to the care and commitment Classic Homes shows our home buyers before, during, and after they’ve become members of our communities.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, on Jun 18, 2020

Responsiveness

4.7
Verified Homeowner
Colorado Springs, on Jun 16, 2020

One year help fixing stuff in the house

4.7
Verified Homeowner
Colorado Springs, on Jun 14, 2020

Quality home; great customer service

4.2
Verified Homeowner
Colorado Springs, CO, on May 15, 2020

very friendly and helpful people at every level of the purchase

5.0
Verified Homeowner
Colorado Springs, CO, on Apr 16, 2020

Everyone I came in to contact with was extremely helpful. I had a unique situation and all involved were willing to work around any of my issues. Plus move in was amid COVID19 and it still went extremely smooth.

5.0
Verified Homeowner
Colorado Springs, CO, on Apr 08, 2020

From new home specialists to construction superintendents, people who work for Community Homes have been extremely helpful and personable. They did not rush my home inspection and actually pointed out minor interior and exterior concerns that I failed to see. I also thought What to Expect Next document provided by Cara Jones and Julie Whittle was extremely helpful in figuring out next steps especially as a first time home buyer.

4.8
Verified Homeowner
Colorado Springs, CO, on Mar 23, 2020

Excellent customer service, communication and willingness from the team to do whatever it takes to answer questions and address issues.

4.8
Verified Homeowner
Colorado Springs, on Feb 22, 2020

Timely reasons

4.7
Verified Homeowner
Colorado Springs, on Feb 21, 2020

Simple process

4.5
Verified Homeowner
Colorado Springs, CO, on Feb 17, 2020

The support from contract to finish from all of the Classic people.

5.0
Verified Homeowner
Colorado Springs, CO, on Feb 08, 2020

Salespeople were helpful.

3.2
Verified Homeowner
Colorado Springs, CO, on Jan 26, 2020

Well organized

4.9
Verified Homeowner
Colorado Springs, on Jan 21, 2020

It was straightforward contacting the warranty department and arranging an appointment at my home about 60 days after the closing. The warranty team and contractors were able to address most of the minor issues I had with my home.

4.8
Verified Homeowner
Colorado Springs, CO, on Jan 18, 2020

Johnny Leyba's hard hat

4.5
Verified Homeowner
Colorado Springs, CO, on Jan 11, 2020

customer service from the front desk ladies and weekly updates from contractor. They are amazing.

4.9
Verified Homeowner
Colorado Springs, CO, on Oct 28, 2019

They were very much on top of communication and updates on progress of the build, or in addressing any concerns I had along the way.

4.9
Verified Homeowner
Colorado Springs, CO, on Oct 27, 2019

They provided a timeline and gave regular updates via emails and phone calls

4.8
Verified Homeowner
Colorado Springs, CO, on Oct 22, 2019

Everyone was helpful throughout the process in answering my questions.

4.2
Verified Homeowner
Colorado Springs, CO, on Oct 21, 2019

The communication was great every step of the way. The office ladies were fantastic!

4.6
Verified Homeowner
Colorado Springs, CO, on Oct 12, 2019

The weekly communication with the project manager Dan. We knew what had been done during the week and what was expected to been done in the next week.

4.7
Verified Homeowner
Colorado Springs, CO, on Oct 08, 2019

The entire Classic team has been wonderful to work with!

4.5
Verified Homeowner
Colorado Springs, CO, on Sep 23, 2019

The construction supervisor Tory took care of any concerns I had.

4.5
Verified Homeowner
Colorado Springs, CO, on Sep 20, 2019

I was able to ask questions and they were always answered swiftly.

4.7
Verified Homeowner
Colorado Springs, CO, on Sep 19, 2019

getting to see the whole building process. knowing what is behind the walls is really comforting.

4.5
Verified Homeowner
Colorado Springs, CO, on Sep 17, 2019

Tori was WONDERFUL.

4.9
Verified Homeowner
Colorado Springs, CO, on Sep 15, 2019

I liked being in the loop throughout the entire process, including the weekly updates from Dan and photos from the Classic team. They were also quick to respond when I had questions or concerns.

4.7
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, CO, on May 15, 2020

very friendly and helpful people at every level of the purchase

5.0
Verified Homeowner
Colorado Springs, CO, on Apr 16, 2020

Everyone I came in to contact with was extremely helpful. I had a unique situation and all involved were willing to work around any of my issues. Plus move in was amid COVID19 and it still went extremely smooth.

5.0
Verified Homeowner
Colorado Springs, CO, on Apr 08, 2020

From new home specialists to construction superintendents, people who work for Community Homes have been extremely helpful and personable. They did not rush my home inspection and actually pointed out minor interior and exterior concerns that I failed to see. I also thought What to Expect Next document provided by Cara Jones and Julie Whittle was extremely helpful in figuring out next steps especially as a first time home buyer.

4.8
Verified Homeowner
Colorado Springs, CO, on Mar 23, 2020

Excellent customer service, communication and willingness from the team to do whatever it takes to answer questions and address issues.

4.8
Verified Homeowner
Colorado Springs, CO, on Feb 17, 2020

The support from contract to finish from all of the Classic people.

5.0
Verified Homeowner
Colorado Springs, CO, on Feb 08, 2020

Salespeople were helpful.

3.2
Verified Homeowner
Colorado Springs, CO, on Jan 26, 2020

Well organized

4.9
Verified Homeowner
Colorado Springs, CO, on Jan 18, 2020

Johnny Leyba's hard hat

4.5
Verified Homeowner
Colorado Springs, CO, on Jan 11, 2020

customer service from the front desk ladies and weekly updates from contractor. They are amazing.

4.9
Verified Homeowner
Colorado Springs, CO, on Oct 28, 2019

They were very much on top of communication and updates on progress of the build, or in addressing any concerns I had along the way.

4.9
Verified Homeowner
Colorado Springs, CO, on Oct 27, 2019

They provided a timeline and gave regular updates via emails and phone calls

4.8
Verified Homeowner
Colorado Springs, CO, on Oct 22, 2019

Everyone was helpful throughout the process in answering my questions.

4.2
Verified Homeowner
Colorado Springs, CO, on Oct 21, 2019

The communication was great every step of the way. The office ladies were fantastic!

4.6
Verified Homeowner
Colorado Springs, CO, on Oct 12, 2019

The weekly communication with the project manager Dan. We knew what had been done during the week and what was expected to been done in the next week.

4.7
Verified Homeowner
Colorado Springs, CO, on Oct 08, 2019

The entire Classic team has been wonderful to work with!

4.5
Verified Homeowner
Colorado Springs, CO, on Sep 23, 2019

The construction supervisor Tory took care of any concerns I had.

4.5
Verified Homeowner
Colorado Springs, CO, on Sep 20, 2019

I was able to ask questions and they were always answered swiftly.

4.7
Verified Homeowner
Colorado Springs, CO, on Sep 19, 2019

getting to see the whole building process. knowing what is behind the walls is really comforting.

4.5
Verified Homeowner
Colorado Springs, CO, on Sep 17, 2019

Tori was WONDERFUL.

4.9
Verified Homeowner
Colorado Springs, CO, on Sep 15, 2019

I liked being in the loop throughout the entire process, including the weekly updates from Dan and photos from the Classic team. They were also quick to respond when I had questions or concerns.

4.7
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, on Jun 18, 2020

Responsiveness

4.7
Verified Homeowner
Colorado Springs, on Feb 22, 2020

Timely reasons

4.7
Verified Homeowner
Colorado Springs, on Feb 21, 2020

Simple process

4.5
Verified Homeowner
Colorado Springs, on Jan 21, 2020

It was straightforward contacting the warranty department and arranging an appointment at my home about 60 days after the closing. The warranty team and contractors were able to address most of the minor issues I had with my home.

4.8
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, on Jun 16, 2020

One year help fixing stuff in the house

4.7
Verified Homeowner
Colorado Springs, on Jun 14, 2020

Quality home; great customer service

4.2
Verified Homeowner