Top Homebuilder Ratings & Reviews

Classic Homes

Indigo Stetson

118 Homeowner Reviews Completed Oct 2018 - Apr 2020

Overall Satisfaction

4.5
Customers' overall satisfaction
4.5
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Satisfaction

4.3

Purchase Experience

4.7

Home Personalization Experience

4.6

Lender Experience

4.7

Construction Experience

4.4

Customer Care Experience

4.7

Home Readiness

4.2

Installation & Workmanship

4.4

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, on Mar 26, 2020

Quality home. Quick adjustments and remedies to issues that came up.

4.8
Verified Homeowner
Colorado Springs, on Feb 20, 2020

8 years on structural

4.9
Verified Homeowner
Colorado Springs, on Feb 04, 2020

House

5.0
Verified Homeowner
Colorado Springs, on Jan 27, 2020

Overall quality is good.

4.7
Verified Homeowner
Colorado Springs, on Sep 07, 2019

The home loan applications with the preferred lender.

4.4
Verified Homeowner
Colorado Springs, on Aug 30, 2019

The process for buying during which I had great communication from Classic. I also was an out of state buyer so the communication was especially important.

4.7
Verified Homeowner
Colorado Springs, on Jul 02, 2019

Good communication

4.9
Verified Homeowner
Colorado Springs, on Jun 27, 2019

They communicated with us during the whole process.

4.9
Verified Homeowner
Colorado Springs, on Apr 27, 2019

Classic stands by their warranty repair and repairs are completed within a timely manner

4.4
Verified Homeowner
Colorado Springs, on Apr 14, 2019

June was awesome

3.5
Verified Homeowner
Colorado Springs, on Mar 23, 2019

Easy to work with

3.9
Verified Homeowner
Colorado Springs, on Mar 05, 2019

Ability to see the home during construction at any time, the weekly updates on progress and time to ask questions. Really felt important as a customer.

4.5
Verified Homeowner
Colorado Springs, on Jan 25, 2019

I am NOT pleased with my warranty service. This is our 3rd Classic Home and we've always had fast, efficient service when it came to our warranty and services for our home. For this particular home, we had multiple issues with getting service (deck, paint, doorbell). Most recently, I was refused the due diligence to ensure that a roof leak into my kitchen was safe from mold (or potential for) in my walls. That the warranty only covers the drywall patch from the seam that opened up in my ceiling. I ended up having to hire a professional home inspector for my peace of mind. When you have a warranty on a vehicle and work is done, you typically get an invoice of all work that was done. I haven't received any thing of that nature to work that was done on my roof to fix the leak. The drywall will be finalized on Jan 25 for a leak that happened on Nov 25. Unacceptable service care!

2.7
Verified Homeowner
Colorado Springs, on Jan 23, 2019

Personal support from our representative (Shane).

4.4
Verified Homeowner
Colorado Springs, on Jan 18, 2019

The friendlyness.

5.0
Verified Homeowner
Colorado Springs, on Jan 17, 2019

Shane is an excellent customer service representative. He follows up he is patient and understanding.

5.0
Verified Homeowner
Colorado Springs, on Jan 15, 2019

Shane

4.7
Verified Homeowner
Colorado Springs, on Jan 06, 2019

When reporting an issue, a representative responds quickly and genuinely cares about correcting any issues you have.

5.0
Verified Homeowner
Colorado Springs, on Dec 24, 2018

The administrative staff is great, but the people who built the house needs to respect what they do

4.5
Verified Homeowner
Colorado Springs, on Dec 04, 2018

We love our home Everyone has been more than friendly

4.9
Verified Homeowner
Colorado Springs, on Dec 04, 2018

The good response from Shane on warranty issues

4.4
Verified Homeowner
Colorado Springs, on Nov 29, 2018

They responded quickly thanks to Jim.

5.0
Verified Homeowner
Colorado Springs, on Nov 09, 2018

The comunicaciĆ³n on updates and steps.

4.9
Verified Homeowner
Colorado Springs, on Nov 09, 2018

The friendliness and helpfulness of the sales staff and the quality of construction that I saw.

4.7
Verified Homeowner
Colorado Springs, on Oct 24, 2018

Any issues we have had have been addressed immediately

5.0
Verified Homeowner
Colorado Springs, on Oct 19, 2018

Being able to choose my design

4.4
Verified Homeowner
Colorado Springs, on Oct 17, 2018

The follow up on the issues was there, the timing could have been better

3.9
Verified Homeowner
Colorado Springs, on Oct 09, 2018

Sales staff was awesome, easy to get appointments and start the building process

4.8
Verified Homeowner
Colorado Springs, on Oct 04, 2018

Got a very thorough walkthrough on the warranty, how to take care of things in the home, and answers to our questions.

5.0
Verified Homeowner
Colorado Springs, on Sep 27, 2018

I felt very comfortable with the building process while I was not located in the state. Via telephone calls and email exchanges, the home was built exactly how I wanted. It was overall a very smooth process thanks to Trent, June, and Chris, who were always attentive and responsive when needed.

4.2
Verified Homeowner
Colorado Springs, on Sep 23, 2018

Design center options. Remax perks using Treasure Davis was amazing. She helped us sell our second classic home to build our 3rd.

4.5
Verified Homeowner
Colorado Springs, on Sep 18, 2018

Going out to the build site and watching our home being built from the ground up. Also working with June and Christian was a great experience!

4.8
Verified Homeowner
Colorado Springs, on Sep 16, 2018

June and Christian sending weekly pictures. Woody is amazing and always available to help with questions, etc. I love the model layout except that there is no linin closet upstairs.

4.6
Verified Homeowner
Colorado Springs, on Aug 30, 2018

This was the second home that I built in 2 years. The first was with a different builder and was such a disappointment.The experience with Classic from the sales team (Christian and June) to the build manager(Trent) was stellar. In addition Shane has been exceptional after the sale. Of course things came up but they were addressed professionally and quickly! I will be a Classic advocate for anyone looking to purchase a new home. Thanks to all who made this a great experience!

4.6
Verified Homeowner
Colorado Springs, on Aug 09, 2018

Christian and June!!!!!! They are both awesome. Robert Sandoval helped out with an after hours emergency so fast and diligent.

4.5
Verified Homeowner
Colorado Springs, on Aug 09, 2018

The weekly updates.

4.9
Verified Homeowner
Colorado Springs, on Jul 27, 2018

I have worked with them professionally and know they take pride in their work

4.7
Verified Homeowner
Colorado Springs, on Jul 26, 2018

Generally responsive and tried to fix things that were wrong

4.5
Verified Homeowner
Colorado Springs, on Jul 08, 2018

Being informed of the progress on a weekly basis.

4.4
Verified Homeowner
Colorado Springs, on Jul 08, 2018

Attention to detail throughout the building and purchasing process.

5.0
Verified Homeowner
Colorado Springs, on Jul 05, 2018

Shane Pogue was diligent and engaged.

2.5
Verified Homeowner
Colorado Springs, on Jun 28, 2018

Quick responses We are still trying to get our carpet acceptable. Several areas are split.

4.4
Verified Homeowner
Colorado Springs, on Jun 22, 2018

Although we live far away, the Classic Team made it easy.

4.8
Verified Homeowner
Colorado Springs, on Jun 20, 2018

There were a few mistakes in construction that should not have happened, but they corrected them

4.3
Verified Homeowner
Colorado Springs, on Jun 15, 2018

Whenever they said something would get done it did. I had a very small service request for waddle sacks (sp?) so that our neighbor's dirt didn't run into our new landscaping (as these were removed once our landscaping was done). I put in a service request online and within just a few hours Shane called me back and said that normally those weren't provided after the fact but he would see what he could do. The next day not only were they delivered but they were installed for us on the boarders of our landscaping. Shane has always responded so quickly and has been so great to work with! We know if there is ever a problem it will be taken care of. We have not run into any other issues with our home.

4.6
Verified Homeowner
Colorado Springs, on Jun 08, 2018

Being able to go by any time we wanted to look at the home

4.7
Verified Homeowner
Colorado Springs, on May 26, 2018

Beautiful home. No real issues. Have not really dealt with a warranty/customer care experience

4.7
Verified Homeowner
Colorado Springs, on May 13, 2018

They kept you informed throughout the entire building period. There was no unexpected surprises. They allow us on site visits to view each step of the building process.

4.9
Verified Homeowner
Colorado Springs, on Apr 09, 2018

Personal attention. Everyone knew my name and was very upfront about the process.

4.0
Verified Homeowner
Colorado Springs, on Apr 03, 2018

Fast response

5.0
Verified Homeowner
Colorado Springs, on Dec 27, 2016

Customer Service

4.9
Verified Homeowner
Colorado Springs, on Jul 29, 2016

Customer Service

4.6
Verified Homeowner
Colorado Springs, on Jul 20, 2016

The house sat untouched for two months. Basement was poured early September and sat until the end of OCT. Thus moving my closing date from Early January to Late Feb.

4.5
Verified Homeowner
Colorado Springs, on Apr 04, 2016

Most, but not all, features were explained during the planning phase.

4.3
Verified Homeowner
Colorado Springs, on Mar 16, 2016

The value of our home for the price of our home.

5.0
Verified Homeowner
Colorado Springs, on Mar 10, 2016

Customer Service !!!

5.0
Verified Homeowner
Colorado Springs, on Mar 08, 2016

Builder has the best selection of homes for quality and price

4.4
Verified Homeowner
Colorado Springs, on Dec 19, 2015

Good system. They know what they are doing. Efficient process.

4.4
Verified Homeowner
Colorado Springs, on Dec 01, 2015

Feel we were mislead about a warehouse being built in the neighborhood.

3.6
Verified Homeowner
Colorado Springs, on Feb 05, 2015

Things are bound to happen and Classic was prompt in responding

4.4
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, on Feb 04, 2020

House

5.0
Verified Homeowner
Colorado Springs, on Dec 24, 2018

The administrative staff is great, but the people who built the house needs to respect what they do

4.5
Verified Homeowner
Colorado Springs, on Nov 09, 2018

The comunicaciĆ³n on updates and steps.

4.9
Verified Homeowner
Colorado Springs, on Nov 09, 2018

The friendliness and helpfulness of the sales staff and the quality of construction that I saw.

4.7
Verified Homeowner
Colorado Springs, on Oct 19, 2018

Being able to choose my design

4.4
Verified Homeowner
Colorado Springs, on Sep 27, 2018

I felt very comfortable with the building process while I was not located in the state. Via telephone calls and email exchanges, the home was built exactly how I wanted. It was overall a very smooth process thanks to Trent, June, and Chris, who were always attentive and responsive when needed.

4.2
Verified Homeowner
Colorado Springs, on Sep 23, 2018

Design center options. Remax perks using Treasure Davis was amazing. She helped us sell our second classic home to build our 3rd.

4.5
Verified Homeowner
Colorado Springs, on Sep 18, 2018

Going out to the build site and watching our home being built from the ground up. Also working with June and Christian was a great experience!

4.8
Verified Homeowner
Colorado Springs, on Sep 16, 2018

June and Christian sending weekly pictures. Woody is amazing and always available to help with questions, etc. I love the model layout except that there is no linin closet upstairs.

4.6
Verified Homeowner
Colorado Springs, on Aug 30, 2018

This was the second home that I built in 2 years. The first was with a different builder and was such a disappointment.The experience with Classic from the sales team (Christian and June) to the build manager(Trent) was stellar. In addition Shane has been exceptional after the sale. Of course things came up but they were addressed professionally and quickly! I will be a Classic advocate for anyone looking to purchase a new home. Thanks to all who made this a great experience!

4.6
Verified Homeowner
Colorado Springs, on Aug 09, 2018

Christian and June!!!!!! They are both awesome. Robert Sandoval helped out with an after hours emergency so fast and diligent.

4.5
Verified Homeowner
Colorado Springs, on Aug 09, 2018

The weekly updates.

4.9
Verified Homeowner
Colorado Springs, on Jul 08, 2018

Being informed of the progress on a weekly basis.

4.4
Verified Homeowner
Colorado Springs, on Jul 08, 2018

Attention to detail throughout the building and purchasing process.

5.0
Verified Homeowner
Colorado Springs, on Jun 22, 2018

Although we live far away, the Classic Team made it easy.

4.8
Verified Homeowner
Colorado Springs, on Jun 08, 2018

Being able to go by any time we wanted to look at the home

4.7
Verified Homeowner
Colorado Springs, on Mar 10, 2016

Customer Service !!!

5.0
Verified Homeowner
Colorado Springs, on Mar 08, 2016

Builder has the best selection of homes for quality and price

4.4
Verified Homeowner
Colorado Springs, on Dec 19, 2015

Good system. They know what they are doing. Efficient process.

4.4
Verified Homeowner
Colorado Springs, on Feb 05, 2015

Things are bound to happen and Classic was prompt in responding

4.4
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, on Feb 20, 2020

8 years on structural

4.9
Verified Homeowner
Colorado Springs, on Jan 25, 2019

I am NOT pleased with my warranty service. This is our 3rd Classic Home and we've always had fast, efficient service when it came to our warranty and services for our home. For this particular home, we had multiple issues with getting service (deck, paint, doorbell). Most recently, I was refused the due diligence to ensure that a roof leak into my kitchen was safe from mold (or potential for) in my walls. That the warranty only covers the drywall patch from the seam that opened up in my ceiling. I ended up having to hire a professional home inspector for my peace of mind. When you have a warranty on a vehicle and work is done, you typically get an invoice of all work that was done. I haven't received any thing of that nature to work that was done on my roof to fix the leak. The drywall will be finalized on Jan 25 for a leak that happened on Nov 25. Unacceptable service care!

2.7
Verified Homeowner
Colorado Springs, on Jan 23, 2019

Personal support from our representative (Shane).

4.4
Verified Homeowner
Colorado Springs, on Jan 18, 2019

The friendlyness.

5.0
Verified Homeowner
Colorado Springs, on Jan 17, 2019

Shane is an excellent customer service representative. He follows up he is patient and understanding.

5.0
Verified Homeowner
Colorado Springs, on Jan 15, 2019

Shane

4.7
Verified Homeowner
Colorado Springs, on Jan 06, 2019

When reporting an issue, a representative responds quickly and genuinely cares about correcting any issues you have.

5.0
Verified Homeowner
Colorado Springs, on Nov 29, 2018

They responded quickly thanks to Jim.

5.0
Verified Homeowner
Colorado Springs, on Oct 24, 2018

Any issues we have had have been addressed immediately

5.0
Verified Homeowner
Colorado Springs, on Oct 17, 2018

The follow up on the issues was there, the timing could have been better

3.9
Verified Homeowner
Colorado Springs, on Oct 04, 2018

Got a very thorough walkthrough on the warranty, how to take care of things in the home, and answers to our questions.

5.0
Verified Homeowner
Colorado Springs, on Jul 26, 2018

Generally responsive and tried to fix things that were wrong

4.5
Verified Homeowner
Colorado Springs, on Jul 05, 2018

Shane Pogue was diligent and engaged.

2.5
Verified Homeowner
Colorado Springs, on Jun 28, 2018

Quick responses We are still trying to get our carpet acceptable. Several areas are split.

4.4
Verified Homeowner
Colorado Springs, on May 26, 2018

Beautiful home. No real issues. Have not really dealt with a warranty/customer care experience

4.7
Verified Homeowner
Colorado Springs, on Apr 03, 2018

Fast response

5.0
Verified Homeowner
Colorado Springs, on Jul 29, 2016

Customer Service

4.6
Verified Homeowner
Colorado Springs, on Jul 20, 2016

The house sat untouched for two months. Basement was poured early September and sat until the end of OCT. Thus moving my closing date from Early January to Late Feb.

4.5
Verified Homeowner
Colorado Springs, on Apr 04, 2016

Most, but not all, features were explained during the planning phase.

4.3
Verified Homeowner
Colorado Springs, on Mar 16, 2016

The value of our home for the price of our home.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, on Mar 26, 2020

Quality home. Quick adjustments and remedies to issues that came up.

4.8
Verified Homeowner
Colorado Springs, on Jan 27, 2020

Overall quality is good.

4.7
Verified Homeowner
Colorado Springs, on Sep 07, 2019

The home loan applications with the preferred lender.

4.4
Verified Homeowner
Colorado Springs, on Aug 30, 2019

The process for buying during which I had great communication from Classic. I also was an out of state buyer so the communication was especially important.

4.7
Verified Homeowner
Colorado Springs, on Jul 02, 2019

Good communication

4.9
Verified Homeowner
Colorado Springs, on Jun 27, 2019

They communicated with us during the whole process.

4.9
Verified Homeowner
Colorado Springs, on Apr 27, 2019

Classic stands by their warranty repair and repairs are completed within a timely manner

4.4
Verified Homeowner
Colorado Springs, on Apr 14, 2019

June was awesome

3.5
Verified Homeowner
Colorado Springs, on Mar 23, 2019

Easy to work with

3.9
Verified Homeowner
Colorado Springs, on Mar 05, 2019

Ability to see the home during construction at any time, the weekly updates on progress and time to ask questions. Really felt important as a customer.

4.5
Verified Homeowner
Colorado Springs, on Dec 04, 2018

We love our home Everyone has been more than friendly

4.9
Verified Homeowner
Colorado Springs, on Dec 04, 2018

The good response from Shane on warranty issues

4.4
Verified Homeowner
Colorado Springs, on Oct 09, 2018

Sales staff was awesome, easy to get appointments and start the building process

4.8
Verified Homeowner
Colorado Springs, on Jul 27, 2018

I have worked with them professionally and know they take pride in their work

4.7
Verified Homeowner
Colorado Springs, on Jun 20, 2018

There were a few mistakes in construction that should not have happened, but they corrected them

4.3
Verified Homeowner
Colorado Springs, on Jun 15, 2018

Whenever they said something would get done it did. I had a very small service request for waddle sacks (sp?) so that our neighbor's dirt didn't run into our new landscaping (as these were removed once our landscaping was done). I put in a service request online and within just a few hours Shane called me back and said that normally those weren't provided after the fact but he would see what he could do. The next day not only were they delivered but they were installed for us on the boarders of our landscaping. Shane has always responded so quickly and has been so great to work with! We know if there is ever a problem it will be taken care of. We have not run into any other issues with our home.

4.6
Verified Homeowner
Colorado Springs, on May 13, 2018

They kept you informed throughout the entire building period. There was no unexpected surprises. They allow us on site visits to view each step of the building process.

4.9
Verified Homeowner
Colorado Springs, on Apr 09, 2018

Personal attention. Everyone knew my name and was very upfront about the process.

4.0
Verified Homeowner
Colorado Springs, on Dec 27, 2016

Customer Service

4.9
Verified Homeowner
Colorado Springs, on Dec 01, 2015

Feel we were mislead about a warehouse being built in the neighborhood.

3.6
Verified Homeowner