Top Homebuilder Ratings & Reviews

Classic Homes

Indigo Stetson

144 Homeowner Reviews Completed May 2018 - Nov 19

Overall Satisfaction

4.4
Customers' overall satisfaction
4.4
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Satisfaction

4.3

Purchase Experience

4.6

Home Personalization Experience

4.6

Lender Experience

4.7

Construction Experience

4.4

Customer Care Experience

4.7

Home Readiness

4.2

Installation & Workmanship

4.4

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All

Colorado Springs, on Nov 18, 2019

Prompt and friendly

4.7
Verified Homeowner
Colorado Springs, on Nov 04, 2019

Everything that we have asked to be addressed/fixed-was, and in a very reasonable amount of time. Mr. Shane Pogue was particularly helpful, courteous and efficient.

5.0
Verified Homeowner
Colorado Springs, on Oct 26, 2019

We liked the professional manner with which Tony and Shane addressed our concerns.

5.0
Verified Homeowner
Colorado Springs, on Oct 12, 2019

The people. The sales team is great. They are very friendly and helpful. Always there to answer any question I have.

4.7
Verified Homeowner
Colorado Springs, on Oct 08, 2019

The people involved. What a great bunch of folks, always there for support and willing to work through any concerns. David, in particular, was a joy to work with and caught many things well before I did, and then worked to get those items finished up in a very professional manner.

4.7
Verified Homeowner
Colorado Springs, on Oct 05, 2019

It was Efficient

4.8
Verified Homeowner
Colorado Springs, on Oct 04, 2019

The people. Everyone in the process really helped and cared about us and about the quality of their work. Our new home sales specialist June and Lisa, our design studio designer stacey, and our build manager Tony. Amazing.

5.0
Verified Homeowner
Colorado Springs, on Sep 24, 2019

Sales teams weekly emails with pictures

4.6
Verified Homeowner
Colorado Springs, on Sep 24, 2019

NA

2.9
Verified Homeowner
Colorado Springs, on Sep 08, 2019

following every step of the building process

4.8
Verified Homeowner
Colorado Springs, on Sep 07, 2019

The home loan applications with the preferred lender.

4.4
Verified Homeowner
Colorado Springs, on Aug 30, 2019

The process for buying during which I had great communication from Classic. I also was an out of state buyer so the communication was especially important.

4.7
Verified Homeowner
Colorado Springs, on Aug 24, 2019

From start to finish, I received a weekly call and pics of my house. Very helpful since I lived in another city and wasn’t able to look at my house often.

5.0
Verified Homeowner
Colorado Springs, on Aug 06, 2019

Nothing. I am really disappointed on how Classic Homes handled the warranty service, me and wife had to wait too long after we moved to the House to have someone to come over and take notes of the issues in the house. Even after that we still have so many issue that are unacceptable for a $500.000 home that is advertised as a quality home, and even after some guys came last week to "fix" some issues, they still present.

2.0
Verified Homeowner
Colorado Springs, on Jul 19, 2019

The design center experience and the weekly updates and pictures

5.0
Verified Homeowner
Colorado Springs, on Jul 16, 2019

Classic is quick to respond to our requests and makes every effort to fix items to our satisfaction.

4.8
Verified Homeowner
Colorado Springs, on Jul 13, 2019

Everyone was friendly and helpful. Things were clearly explained to us and everyone was willing to help us and answer any questions we had.

5.0
Verified Homeowner
Colorado Springs, on Jul 12, 2019

Each Classic employee was very helpful and friendly. I never felt that I was not supported

4.9
Verified Homeowner
Colorado Springs, on Jul 11, 2019

Communication and timely manner in which my home was completed.

4.9
Verified Homeowner
Colorado Springs, on Jul 06, 2019

Johnathan Holt has been awesome. He is quick to address any issues.

5.0
Verified Homeowner
Colorado Springs, on Jul 02, 2019

Good communication

4.9
Verified Homeowner
Colorado Springs, on Jun 27, 2019

They communicated with us during the whole process.

4.9
Verified Homeowner
Colorado Springs, on Jun 19, 2019

June and Lisa were very helpful from the time we were house hunting out of state to the time we moved in.

4.3
Verified Homeowner
Colorado Springs, on Jun 08, 2019

The entire experience has been professional and exceeded our expectations!

5.0
Verified Homeowner
Colorado Springs, on May 08, 2019

The builder representatives were patient and helpful. They understood my particular circumstances and provided information relative to my situation. That attitude was reflected by everyone who worked with me through the process.

5.0
Verified Homeowner
Colorado Springs, on May 04, 2019

Everyone has been very supportive and helpful...

5.0
Verified Homeowner
Colorado Springs, on May 04, 2019

The process from building the house to closing was faster than we expected.

3.4
Verified Homeowner
Colorado Springs, on Apr 27, 2019

Classic stands by their warranty repair and repairs are completed within a timely manner

4.4
Verified Homeowner
Colorado Springs, on Apr 14, 2019

June was awesome

3.5
Verified Homeowner
Colorado Springs, on Apr 10, 2019

The sales staff (June & Christian) and our construction lead (Trent) made sure everything flowed smoothly and constantly kept us updated on progress.

4.9
Verified Homeowner
Colorado Springs, on Apr 08, 2019

On time, quick follow up on request, listened carefully to our concerns

5.0
Verified Homeowner
Colorado Springs, on Apr 06, 2019

Classic has completed any tasks that needed to be done to bring our house up to their standards.

4.4
Verified Homeowner
Colorado Springs, on Mar 31, 2019

The Service care, is very responsible

4.7
Verified Homeowner
Colorado Springs, on Mar 26, 2019

I liked that any concerns I had were addressed quickly

4.7
Verified Homeowner
Colorado Springs, on Mar 23, 2019

Easy to work with

3.9
Verified Homeowner
Colorado Springs, on Mar 12, 2019

The sales staff and building supervisor are wonderful!

4.8
Verified Homeowner
Colorado Springs, on Mar 05, 2019

Ability to see the home during construction at any time, the weekly updates on progress and time to ask questions. Really felt important as a customer.

4.5
Verified Homeowner
Colorado Springs, on Feb 21, 2019

Prompt response time. If I have multiple work orders- they all come on the same day. Shane is amazing to work with and a great asset to the company.

5.0
Verified Homeowner
Colorado Springs, on Feb 20, 2019

Everything

4.8
Verified Homeowner
Colorado Springs, on Feb 10, 2019

Deadlines have been met. But very disappointed with the contractors work.

2.4
Verified Homeowner
Colorado Springs, on Feb 08, 2019

Classic Homes has been very responsive when we have called with service related issues since the purchase of our home.

5.0
Verified Homeowner
Colorado Springs, on Jan 25, 2019

I am NOT pleased with my warranty service. This is our 3rd Classic Home and we've always had fast, efficient service when it came to our warranty and services for our home. For this particular home, we had multiple issues with getting service (deck, paint, doorbell). Most recently, I was refused the due diligence to ensure that a roof leak into my kitchen was safe from mold (or potential for) in my walls. That the warranty only covers the drywall patch from the seam that opened up in my ceiling. I ended up having to hire a professional home inspector for my peace of mind. When you have a warranty on a vehicle and work is done, you typically get an invoice of all work that was done. I haven't received any thing of that nature to work that was done on my roof to fix the leak. The drywall will be finalized on Jan 25 for a leak that happened on Nov 25. Unacceptable service care!

2.7
Verified Homeowner
Colorado Springs, on Jan 23, 2019

Personal support from our representative (Shane).

4.4
Verified Homeowner
Colorado Springs, on Jan 18, 2019

The friendlyness.

5.0
Verified Homeowner
Colorado Springs, on Jan 17, 2019

Shane is an excellent customer service representative. He follows up he is patient and understanding.

5.0
Verified Homeowner
Colorado Springs, on Jan 15, 2019

Shane

4.7
Verified Homeowner
Colorado Springs, on Jan 06, 2019

When reporting an issue, a representative responds quickly and genuinely cares about correcting any issues you have.

5.0
Verified Homeowner
Colorado Springs, on Dec 04, 2018

We love our home Everyone has been more than friendly

4.9
Verified Homeowner
Colorado Springs, on Dec 04, 2018

The good response from Shane on warranty issues

4.4
Verified Homeowner
Colorado Springs, on Nov 29, 2018

They responded quickly thanks to Jim.

5.0
Verified Homeowner
Colorado Springs, on Oct 09, 2018

Sales staff was awesome, easy to get appointments and start the building process

4.8
Verified Homeowner
Colorado Springs, on Jul 27, 2018

I have worked with them professionally and know they take pride in their work

4.7
Verified Homeowner
Colorado Springs, on Jun 20, 2018

There were a few mistakes in construction that should not have happened, but they corrected them

4.3
Verified Homeowner
Colorado Springs, on Jun 15, 2018

Whenever they said something would get done it did. I had a very small service request for waddle sacks (sp?) so that our neighbor's dirt didn't run into our new landscaping (as these were removed once our landscaping was done). I put in a service request online and within just a few hours Shane called me back and said that normally those weren't provided after the fact but he would see what he could do. The next day not only were they delivered but they were installed for us on the boarders of our landscaping. Shane has always responded so quickly and has been so great to work with! We know if there is ever a problem it will be taken care of. We have not run into any other issues with our home.

4.6
Verified Homeowner
Colorado Springs, on May 13, 2018

They kept you informed throughout the entire building period. There was no unexpected surprises. They allow us on site visits to view each step of the building process.

4.9
Verified Homeowner
Colorado Springs, on Apr 09, 2018

Personal attention. Everyone knew my name and was very upfront about the process.

4.0
Verified Homeowner
Colorado Springs, on Dec 27, 2016

Customer Service

4.9
Verified Homeowner
Colorado Springs, on Dec 01, 2015

Feel we were mislead about a warehouse being built in the neighborhood.

3.6
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In

Colorado Springs, on Oct 12, 2019

The people. The sales team is great. They are very friendly and helpful. Always there to answer any question I have.

4.7
Verified Homeowner
Colorado Springs, on Oct 08, 2019

The people involved. What a great bunch of folks, always there for support and willing to work through any concerns. David, in particular, was a joy to work with and caught many things well before I did, and then worked to get those items finished up in a very professional manner.

4.7
Verified Homeowner
Colorado Springs, on Oct 05, 2019

It was Efficient

4.8
Verified Homeowner
Colorado Springs, on Oct 04, 2019

The people. Everyone in the process really helped and cared about us and about the quality of their work. Our new home sales specialist June and Lisa, our design studio designer stacey, and our build manager Tony. Amazing.

5.0
Verified Homeowner
Colorado Springs, on Sep 24, 2019

Sales teams weekly emails with pictures

4.6
Verified Homeowner
Colorado Springs, on Sep 24, 2019

NA

2.9
Verified Homeowner
Colorado Springs, on Sep 08, 2019

following every step of the building process

4.8
Verified Homeowner
Colorado Springs, on Aug 24, 2019

From start to finish, I received a weekly call and pics of my house. Very helpful since I lived in another city and wasn’t able to look at my house often.

5.0
Verified Homeowner
Colorado Springs, on Jul 19, 2019

The design center experience and the weekly updates and pictures

5.0
Verified Homeowner
Colorado Springs, on Jul 13, 2019

Everyone was friendly and helpful. Things were clearly explained to us and everyone was willing to help us and answer any questions we had.

5.0
Verified Homeowner
Colorado Springs, on Jul 12, 2019

Each Classic employee was very helpful and friendly. I never felt that I was not supported

4.9
Verified Homeowner
Colorado Springs, on Jul 11, 2019

Communication and timely manner in which my home was completed.

4.9
Verified Homeowner
Colorado Springs, on Jun 19, 2019

June and Lisa were very helpful from the time we were house hunting out of state to the time we moved in.

4.3
Verified Homeowner
Colorado Springs, on Jun 08, 2019

The entire experience has been professional and exceeded our expectations!

5.0
Verified Homeowner
Colorado Springs, on May 08, 2019

The builder representatives were patient and helpful. They understood my particular circumstances and provided information relative to my situation. That attitude was reflected by everyone who worked with me through the process.

5.0
Verified Homeowner
Colorado Springs, on May 04, 2019

Everyone has been very supportive and helpful...

5.0
Verified Homeowner
Colorado Springs, on May 04, 2019

The process from building the house to closing was faster than we expected.

3.4
Verified Homeowner
Colorado Springs, on Apr 10, 2019

The sales staff (June & Christian) and our construction lead (Trent) made sure everything flowed smoothly and constantly kept us updated on progress.

4.9
Verified Homeowner
Colorado Springs, on Mar 26, 2019

I liked that any concerns I had were addressed quickly

4.7
Verified Homeowner
Colorado Springs, on Mar 12, 2019

The sales staff and building supervisor are wonderful!

4.8
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In

Colorado Springs, on Nov 18, 2019

Prompt and friendly

4.7
Verified Homeowner
Colorado Springs, on Nov 04, 2019

Everything that we have asked to be addressed/fixed-was, and in a very reasonable amount of time. Mr. Shane Pogue was particularly helpful, courteous and efficient.

5.0
Verified Homeowner
Colorado Springs, on Oct 26, 2019

We liked the professional manner with which Tony and Shane addressed our concerns.

5.0
Verified Homeowner
Colorado Springs, on Aug 06, 2019

Nothing. I am really disappointed on how Classic Homes handled the warranty service, me and wife had to wait too long after we moved to the House to have someone to come over and take notes of the issues in the house. Even after that we still have so many issue that are unacceptable for a $500.000 home that is advertised as a quality home, and even after some guys came last week to "fix" some issues, they still present.

2.0
Verified Homeowner
Colorado Springs, on Jul 16, 2019

Classic is quick to respond to our requests and makes every effort to fix items to our satisfaction.

4.8
Verified Homeowner
Colorado Springs, on Jul 06, 2019

Johnathan Holt has been awesome. He is quick to address any issues.

5.0
Verified Homeowner
Colorado Springs, on Apr 08, 2019

On time, quick follow up on request, listened carefully to our concerns

5.0
Verified Homeowner
Colorado Springs, on Apr 06, 2019

Classic has completed any tasks that needed to be done to bring our house up to their standards.

4.4
Verified Homeowner
Colorado Springs, on Mar 31, 2019

The Service care, is very responsible

4.7
Verified Homeowner
Colorado Springs, on Feb 21, 2019

Prompt response time. If I have multiple work orders- they all come on the same day. Shane is amazing to work with and a great asset to the company.

5.0
Verified Homeowner
Colorado Springs, on Feb 20, 2019

Everything

4.8
Verified Homeowner
Colorado Springs, on Feb 10, 2019

Deadlines have been met. But very disappointed with the contractors work.

2.4
Verified Homeowner
Colorado Springs, on Feb 08, 2019

Classic Homes has been very responsive when we have called with service related issues since the purchase of our home.

5.0
Verified Homeowner
Colorado Springs, on Jan 25, 2019

I am NOT pleased with my warranty service. This is our 3rd Classic Home and we've always had fast, efficient service when it came to our warranty and services for our home. For this particular home, we had multiple issues with getting service (deck, paint, doorbell). Most recently, I was refused the due diligence to ensure that a roof leak into my kitchen was safe from mold (or potential for) in my walls. That the warranty only covers the drywall patch from the seam that opened up in my ceiling. I ended up having to hire a professional home inspector for my peace of mind. When you have a warranty on a vehicle and work is done, you typically get an invoice of all work that was done. I haven't received any thing of that nature to work that was done on my roof to fix the leak. The drywall will be finalized on Jan 25 for a leak that happened on Nov 25. Unacceptable service care!

2.7
Verified Homeowner
Colorado Springs, on Jan 23, 2019

Personal support from our representative (Shane).

4.4
Verified Homeowner
Colorado Springs, on Jan 18, 2019

The friendlyness.

5.0
Verified Homeowner
Colorado Springs, on Jan 17, 2019

Shane is an excellent customer service representative. He follows up he is patient and understanding.

5.0
Verified Homeowner
Colorado Springs, on Jan 15, 2019

Shane

4.7
Verified Homeowner
Colorado Springs, on Jan 06, 2019

When reporting an issue, a representative responds quickly and genuinely cares about correcting any issues you have.

5.0
Verified Homeowner
Colorado Springs, on Nov 29, 2018

They responded quickly thanks to Jim.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In

Colorado Springs, on Sep 07, 2019

The home loan applications with the preferred lender.

4.4
Verified Homeowner
Colorado Springs, on Aug 30, 2019

The process for buying during which I had great communication from Classic. I also was an out of state buyer so the communication was especially important.

4.7
Verified Homeowner
Colorado Springs, on Jul 02, 2019

Good communication

4.9
Verified Homeowner
Colorado Springs, on Jun 27, 2019

They communicated with us during the whole process.

4.9
Verified Homeowner
Colorado Springs, on Apr 27, 2019

Classic stands by their warranty repair and repairs are completed within a timely manner

4.4
Verified Homeowner
Colorado Springs, on Apr 14, 2019

June was awesome

3.5
Verified Homeowner
Colorado Springs, on Mar 23, 2019

Easy to work with

3.9
Verified Homeowner
Colorado Springs, on Mar 05, 2019

Ability to see the home during construction at any time, the weekly updates on progress and time to ask questions. Really felt important as a customer.

4.5
Verified Homeowner
Colorado Springs, on Dec 04, 2018

We love our home Everyone has been more than friendly

4.9
Verified Homeowner
Colorado Springs, on Dec 04, 2018

The good response from Shane on warranty issues

4.4
Verified Homeowner
Colorado Springs, on Oct 09, 2018

Sales staff was awesome, easy to get appointments and start the building process

4.8
Verified Homeowner
Colorado Springs, on Jul 27, 2018

I have worked with them professionally and know they take pride in their work

4.7
Verified Homeowner
Colorado Springs, on Jun 20, 2018

There were a few mistakes in construction that should not have happened, but they corrected them

4.3
Verified Homeowner
Colorado Springs, on Jun 15, 2018

Whenever they said something would get done it did. I had a very small service request for waddle sacks (sp?) so that our neighbor's dirt didn't run into our new landscaping (as these were removed once our landscaping was done). I put in a service request online and within just a few hours Shane called me back and said that normally those weren't provided after the fact but he would see what he could do. The next day not only were they delivered but they were installed for us on the boarders of our landscaping. Shane has always responded so quickly and has been so great to work with! We know if there is ever a problem it will be taken care of. We have not run into any other issues with our home.

4.6
Verified Homeowner
Colorado Springs, on May 13, 2018

They kept you informed throughout the entire building period. There was no unexpected surprises. They allow us on site visits to view each step of the building process.

4.9
Verified Homeowner
Colorado Springs, on Apr 09, 2018

Personal attention. Everyone knew my name and was very upfront about the process.

4.0
Verified Homeowner
Colorado Springs, on Dec 27, 2016

Customer Service

4.9
Verified Homeowner
Colorado Springs, on Dec 01, 2015

Feel we were mislead about a warehouse being built in the neighborhood.

3.6
Verified Homeowner