Top Homebuilder Ratings & Reviews

Indigo Stetson Reviews

151 Home Owner Reviews Completed Mar 2018 - Sep 19

Community Score Overview

151 Home Owner Reviews

4.4
Rating of home owners' willingness to recommend this builder
4.3
Overall Satisfaction

PERFORMANCE RATINGS

Overall Satisfaction

4.3

Purchase Experience

4.6

Home Personalization Experience

4.5

Lender Experience

4.7

Construction Experience

4.4

Customer Care Experience

4.7

Home Readiness

4.2

Installation & Workmanship

4.4

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All

Colorado Springs, on Sep 15, 2019

Shane Pogue and Woody have been very attentive to our needs. Unfortunately, we have had several experiences with them due to workmanship and products we chose.

3.5
Verified Home Owner
Colorado Springs, on Sep 08, 2019

following every step of the building process

4.8
Verified Home Owner
Colorado Springs, on Sep 07, 2019

The home loan applications with the preferred lender.

4.4
Verified Home Owner
Colorado Springs, on Aug 30, 2019

The process for buying during which I had great communication from Classic. I also was an out of state buyer so the communication was especially important.

4.7
Verified Home Owner
Colorado Springs, on Aug 24, 2019

From start to finish, I received a weekly call and pics of my house. Very helpful since I lived in another city and wasn’t able to look at my house often.

5.0
Verified Home Owner
Colorado Springs, on Aug 06, 2019

Nothing. I am really disappointed on how Classic Homes handled the warranty service, me and wife had to wait too long after we moved to the House to have someone to come over and take notes of the issues in the house. Even after that we still have so many issue that are unacceptable for a $500.000 home that is advertised as a quality home, and even after some guys came last week to "fix" some issues, they still present.

2.0
Verified Home Owner
Colorado Springs, on Jul 25, 2019

Classic has been quick overall in responding to my warranty needs.

5.0
Verified Home Owner
Colorado Springs, on Jul 19, 2019

The design center experience and the weekly updates and pictures

5.0
Verified Home Owner
Colorado Springs, on Jul 16, 2019

Classic is quick to respond to our requests and makes every effort to fix items to our satisfaction.

4.8
Verified Home Owner
Colorado Springs, on Jul 13, 2019

Everyone was friendly and helpful. Things were clearly explained to us and everyone was willing to help us and answer any questions we had.

5.0
Verified Home Owner
Colorado Springs, on Jul 12, 2019

Each Classic employee was very helpful and friendly. I never felt that I was not supported

4.9
Verified Home Owner
Colorado Springs, on Jul 11, 2019

Communication and timely manner in which my home was completed.

4.9
Verified Home Owner
Colorado Springs, on Jul 06, 2019

Johnathan Holt has been awesome. He is quick to address any issues.

5.0
Verified Home Owner
Colorado Springs, on Jul 02, 2019

Good communication

4.9
Verified Home Owner
Colorado Springs, on Jun 27, 2019

They communicated with us during the whole process.

4.9
Verified Home Owner
Colorado Springs, on Jun 19, 2019

June and Lisa were very helpful from the time we were house hunting out of state to the time we moved in.

4.3
Verified Home Owner
Colorado Springs, on Jun 15, 2019

We cannot get our backyard from the side of the house. No room. Front yard slope is a nightmare for landscape. Not sure how the front porch met code. With the steep slope. Need more attention to detail such as caulking, wall switch & outlet plates (crooked), lumps under carpet, concrete chipping in front porch.

3.1
Verified Home Owner
Colorado Springs, on Jun 08, 2019

The entire experience has been professional and exceeded our expectations!

5.0
Verified Home Owner
Colorado Springs, on Jun 05, 2019

They have a good reputation

3.5
Verified Home Owner
Colorado Springs, on May 15, 2019

I don't...that's my main issue here. When workers came to repair issues with the floor, they called the Customer Care Manager, because the sub-floor was squeaking. He was scheduled to be there, but didn't show up, nor did he call the workers back. In addition, I'm not satisfied with the grout in tile flooring. The CCM was to be there, with someone to look at the tile, but never showed up.

2.1
Verified Home Owner
Colorado Springs, on May 08, 2019

Shane has done a very good job fixing most of the issues found after the purchase, but I still have a couple of small issues and hasn’t answer my phone calls or text messages that is a little disappointing even though he fix and work hard to fix most of the big issues. I might going to need go forward up on this issue.

4.5
Verified Home Owner
Colorado Springs, on May 08, 2019

The builder representatives were patient and helpful. They understood my particular circumstances and provided information relative to my situation. That attitude was reflected by everyone who worked with me through the process.

5.0
Verified Home Owner
Colorado Springs, on May 04, 2019

Everyone has been very supportive and helpful...

5.0
Verified Home Owner
Colorado Springs, on May 04, 2019

The process from building the house to closing was faster than we expected.

3.4
Verified Home Owner
Colorado Springs, on Apr 27, 2019

Classic stands by their warranty repair and repairs are completed within a timely manner

4.4
Verified Home Owner
Colorado Springs, on Apr 14, 2019

June was awesome

3.5
Verified Home Owner
Colorado Springs, on Apr 10, 2019

The sales staff (June & Christian) and our construction lead (Trent) made sure everything flowed smoothly and constantly kept us updated on progress.

4.9
Verified Home Owner
Colorado Springs, on Apr 08, 2019

On time, quick follow up on request, listened carefully to our concerns

5.0
Verified Home Owner
Colorado Springs, on Apr 06, 2019

Classic has completed any tasks that needed to be done to bring our house up to their standards.

4.4
Verified Home Owner
Colorado Springs, on Mar 31, 2019

The Service care, is very responsible

4.7
Verified Home Owner
Colorado Springs, on Mar 26, 2019

I liked that any concerns I had were addressed quickly

4.7
Verified Home Owner
Colorado Springs, on Mar 25, 2019

After closing, the customer care team exhibited exceptional customer service regarding specific issues and repairs with our new home. Our customer service representative, John Holt, assisted us at our six month follow up appointment and exceeded our expectations by being attentive to our concerns and issues while genuinely finding solutions. This resolution was a challenging undertaking and took numerous visits with several trades, but John was dedicated to fully complete the issues to our satisfaction. This example of fine leadership and genuine customer service by John Holt gave us the confidence once again in Classic Homes to live up to their reputation by meeting their commitments to their clients.

4.2
Verified Home Owner
Colorado Springs, on Mar 23, 2019

Easy to work with

3.9
Verified Home Owner
Colorado Springs, on Mar 22, 2019

Shane Pogue has been responsive to my issues.

4.6
Verified Home Owner
Colorado Springs, on Mar 14, 2019

The sales staff was responsive and informative

3.3
Verified Home Owner
Colorado Springs, on Mar 13, 2019

The fact that everything is new. I have owned homes previously, but never a brand new home.

4.1
Verified Home Owner
Colorado Springs, on Mar 12, 2019

The sales staff and building supervisor are wonderful!

4.8
Verified Home Owner
Colorado Springs, on Mar 05, 2019

Ability to see the home during construction at any time, the weekly updates on progress and time to ask questions. Really felt important as a customer.

4.5
Verified Home Owner
Colorado Springs, on Feb 22, 2019

Consistent communication throughout the process. If answers were not immediately available, the sales team made the deliberate effort to get the answers to us as soon as possible.

4.9
Verified Home Owner
Colorado Springs, on Feb 21, 2019

Prompt response time. If I have multiple work orders- they all come on the same day. Shane is amazing to work with and a great asset to the company.

5.0
Verified Home Owner
Colorado Springs, on Feb 20, 2019

Everything

4.8
Verified Home Owner
Colorado Springs, on Feb 10, 2019

Deadlines have been met. But very disappointed with the contractors work.

2.4
Verified Home Owner
Colorado Springs, on Feb 08, 2019

Classic Homes has been very responsive when we have called with service related issues since the purchase of our home.

5.0
Verified Home Owner
Colorado Springs, on Feb 07, 2019

The efficient effort of all involved.

5.0
Verified Home Owner
Colorado Springs, on Jan 25, 2019

I am NOT pleased with my warranty service. This is our 3rd Classic Home and we've always had fast, efficient service when it came to our warranty and services for our home. For this particular home, we had multiple issues with getting service (deck, paint, doorbell). Most recently, I was refused the due diligence to ensure that a roof leak into my kitchen was safe from mold (or potential for) in my walls. That the warranty only covers the drywall patch from the seam that opened up in my ceiling. I ended up having to hire a professional home inspector for my peace of mind. When you have a warranty on a vehicle and work is done, you typically get an invoice of all work that was done. I haven't received any thing of that nature to work that was done on my roof to fix the leak. The drywall will be finalized on Jan 25 for a leak that happened on Nov 25. Unacceptable service care!

2.7
Verified Home Owner
Colorado Springs, on Jan 23, 2019

Personal support from our representative (Shane).

4.4
Verified Home Owner
Colorado Springs, on Jan 15, 2019

Reliable

4.1
Verified Home Owner
Colorado Springs, on Jan 12, 2019

Everyone was friendly, informative and helpful until after closing.

4.6
Verified Home Owner
Colorado Springs, on Dec 29, 2018

construction supervisor

4.0
Verified Home Owner
Colorado Springs, on Dec 24, 2018

The administrative staff is great, but the people who built the house needs to respect what they do

4.5
Verified Home Owner
Colorado Springs, on Dec 17, 2018

Quality; responsiveness; communication during build

4.9
Verified Home Owner
Colorado Springs, on Dec 12, 2018

quick response times to questions.

4.9
Verified Home Owner
Colorado Springs, on Dec 04, 2018

We love our home Everyone has been more than friendly

4.9
Verified Home Owner
Colorado Springs, on Dec 04, 2018

The good response from Shane on warranty issues

4.4
Verified Home Owner
Colorado Springs, on Nov 09, 2018

The comunicación on updates and steps.

4.9
Verified Home Owner
Colorado Springs, on Oct 28, 2018

Excellent design and not just a box

4.8
Verified Home Owner
Colorado Springs, on Oct 24, 2018

ease of the house design and options for each model

4.6
Verified Home Owner
Colorado Springs, on Jul 20, 2016

The house sat untouched for two months. Basement was poured early September and sat until the end of OCT. Thus moving my closing date from Early January to Late Feb.

4.5
Verified Home Owner
Colorado Springs, on Apr 04, 2016

Most, but not all, features were explained during the planning phase.

4.3
Verified Home Owner
Colorado Springs, on Mar 16, 2016

The value of our home for the price of our home.

5.0
Verified Home Owner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In

Colorado Springs, on Sep 08, 2019

following every step of the building process

4.8
Verified Home Owner
Colorado Springs, on Aug 24, 2019

From start to finish, I received a weekly call and pics of my house. Very helpful since I lived in another city and wasn’t able to look at my house often.

5.0
Verified Home Owner
Colorado Springs, on Jul 19, 2019

The design center experience and the weekly updates and pictures

5.0
Verified Home Owner
Colorado Springs, on Jul 13, 2019

Everyone was friendly and helpful. Things were clearly explained to us and everyone was willing to help us and answer any questions we had.

5.0
Verified Home Owner
Colorado Springs, on Jul 12, 2019

Each Classic employee was very helpful and friendly. I never felt that I was not supported

4.9
Verified Home Owner
Colorado Springs, on Jul 11, 2019

Communication and timely manner in which my home was completed.

4.9
Verified Home Owner
Colorado Springs, on Jun 19, 2019

June and Lisa were very helpful from the time we were house hunting out of state to the time we moved in.

4.3
Verified Home Owner
Colorado Springs, on Jun 08, 2019

The entire experience has been professional and exceeded our expectations!

5.0
Verified Home Owner
Colorado Springs, on May 08, 2019

The builder representatives were patient and helpful. They understood my particular circumstances and provided information relative to my situation. That attitude was reflected by everyone who worked with me through the process.

5.0
Verified Home Owner
Colorado Springs, on May 04, 2019

Everyone has been very supportive and helpful...

5.0
Verified Home Owner
Colorado Springs, on May 04, 2019

The process from building the house to closing was faster than we expected.

3.4
Verified Home Owner
Colorado Springs, on Apr 10, 2019

The sales staff (June & Christian) and our construction lead (Trent) made sure everything flowed smoothly and constantly kept us updated on progress.

4.9
Verified Home Owner
Colorado Springs, on Mar 26, 2019

I liked that any concerns I had were addressed quickly

4.7
Verified Home Owner
Colorado Springs, on Mar 13, 2019

The fact that everything is new. I have owned homes previously, but never a brand new home.

4.1
Verified Home Owner
Colorado Springs, on Mar 12, 2019

The sales staff and building supervisor are wonderful!

4.8
Verified Home Owner
Colorado Springs, on Feb 22, 2019

Consistent communication throughout the process. If answers were not immediately available, the sales team made the deliberate effort to get the answers to us as soon as possible.

4.9
Verified Home Owner
Colorado Springs, on Feb 07, 2019

The efficient effort of all involved.

5.0
Verified Home Owner
Colorado Springs, on Jan 12, 2019

Everyone was friendly, informative and helpful until after closing.

4.6
Verified Home Owner
Colorado Springs, on Dec 24, 2018

The administrative staff is great, but the people who built the house needs to respect what they do

4.5
Verified Home Owner
Colorado Springs, on Nov 09, 2018

The comunicación on updates and steps.

4.9
Verified Home Owner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In

Colorado Springs, on Sep 15, 2019

Shane Pogue and Woody have been very attentive to our needs. Unfortunately, we have had several experiences with them due to workmanship and products we chose.

3.5
Verified Home Owner
Colorado Springs, on Aug 06, 2019

Nothing. I am really disappointed on how Classic Homes handled the warranty service, me and wife had to wait too long after we moved to the House to have someone to come over and take notes of the issues in the house. Even after that we still have so many issue that are unacceptable for a $500.000 home that is advertised as a quality home, and even after some guys came last week to "fix" some issues, they still present.

2.0
Verified Home Owner
Colorado Springs, on Jul 25, 2019

Classic has been quick overall in responding to my warranty needs.

5.0
Verified Home Owner
Colorado Springs, on Jul 16, 2019

Classic is quick to respond to our requests and makes every effort to fix items to our satisfaction.

4.8
Verified Home Owner
Colorado Springs, on Jul 06, 2019

Johnathan Holt has been awesome. He is quick to address any issues.

5.0
Verified Home Owner
Colorado Springs, on May 15, 2019

I don't...that's my main issue here. When workers came to repair issues with the floor, they called the Customer Care Manager, because the sub-floor was squeaking. He was scheduled to be there, but didn't show up, nor did he call the workers back. In addition, I'm not satisfied with the grout in tile flooring. The CCM was to be there, with someone to look at the tile, but never showed up.

2.1
Verified Home Owner
Colorado Springs, on May 08, 2019

Shane has done a very good job fixing most of the issues found after the purchase, but I still have a couple of small issues and hasn’t answer my phone calls or text messages that is a little disappointing even though he fix and work hard to fix most of the big issues. I might going to need go forward up on this issue.

4.5
Verified Home Owner
Colorado Springs, on Apr 08, 2019

On time, quick follow up on request, listened carefully to our concerns

5.0
Verified Home Owner
Colorado Springs, on Apr 06, 2019

Classic has completed any tasks that needed to be done to bring our house up to their standards.

4.4
Verified Home Owner
Colorado Springs, on Mar 31, 2019

The Service care, is very responsible

4.7
Verified Home Owner
Colorado Springs, on Mar 22, 2019

Shane Pogue has been responsive to my issues.

4.6
Verified Home Owner
Colorado Springs, on Feb 21, 2019

Prompt response time. If I have multiple work orders- they all come on the same day. Shane is amazing to work with and a great asset to the company.

5.0
Verified Home Owner
Colorado Springs, on Feb 20, 2019

Everything

4.8
Verified Home Owner
Colorado Springs, on Feb 10, 2019

Deadlines have been met. But very disappointed with the contractors work.

2.4
Verified Home Owner
Colorado Springs, on Feb 08, 2019

Classic Homes has been very responsive when we have called with service related issues since the purchase of our home.

5.0
Verified Home Owner
Colorado Springs, on Jan 25, 2019

I am NOT pleased with my warranty service. This is our 3rd Classic Home and we've always had fast, efficient service when it came to our warranty and services for our home. For this particular home, we had multiple issues with getting service (deck, paint, doorbell). Most recently, I was refused the due diligence to ensure that a roof leak into my kitchen was safe from mold (or potential for) in my walls. That the warranty only covers the drywall patch from the seam that opened up in my ceiling. I ended up having to hire a professional home inspector for my peace of mind. When you have a warranty on a vehicle and work is done, you typically get an invoice of all work that was done. I haven't received any thing of that nature to work that was done on my roof to fix the leak. The drywall will be finalized on Jan 25 for a leak that happened on Nov 25. Unacceptable service care!

2.7
Verified Home Owner
Colorado Springs, on Jan 23, 2019

Personal support from our representative (Shane).

4.4
Verified Home Owner
Colorado Springs, on Jul 20, 2016

The house sat untouched for two months. Basement was poured early September and sat until the end of OCT. Thus moving my closing date from Early January to Late Feb.

4.5
Verified Home Owner
Colorado Springs, on Apr 04, 2016

Most, but not all, features were explained during the planning phase.

4.3
Verified Home Owner
Colorado Springs, on Mar 16, 2016

The value of our home for the price of our home.

5.0
Verified Home Owner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In

Colorado Springs, on Sep 07, 2019

The home loan applications with the preferred lender.

4.4
Verified Home Owner
Colorado Springs, on Aug 30, 2019

The process for buying during which I had great communication from Classic. I also was an out of state buyer so the communication was especially important.

4.7
Verified Home Owner
Colorado Springs, on Jul 02, 2019

Good communication

4.9
Verified Home Owner
Colorado Springs, on Jun 27, 2019

They communicated with us during the whole process.

4.9
Verified Home Owner
Colorado Springs, on Jun 15, 2019

We cannot get our backyard from the side of the house. No room. Front yard slope is a nightmare for landscape. Not sure how the front porch met code. With the steep slope. Need more attention to detail such as caulking, wall switch & outlet plates (crooked), lumps under carpet, concrete chipping in front porch.

3.1
Verified Home Owner
Colorado Springs, on Jun 05, 2019

They have a good reputation

3.5
Verified Home Owner
Colorado Springs, on Apr 27, 2019

Classic stands by their warranty repair and repairs are completed within a timely manner

4.4
Verified Home Owner
Colorado Springs, on Apr 14, 2019

June was awesome

3.5
Verified Home Owner
Colorado Springs, on Mar 25, 2019

After closing, the customer care team exhibited exceptional customer service regarding specific issues and repairs with our new home. Our customer service representative, John Holt, assisted us at our six month follow up appointment and exceeded our expectations by being attentive to our concerns and issues while genuinely finding solutions. This resolution was a challenging undertaking and took numerous visits with several trades, but John was dedicated to fully complete the issues to our satisfaction. This example of fine leadership and genuine customer service by John Holt gave us the confidence once again in Classic Homes to live up to their reputation by meeting their commitments to their clients.

4.2
Verified Home Owner
Colorado Springs, on Mar 23, 2019

Easy to work with

3.9
Verified Home Owner
Colorado Springs, on Mar 14, 2019

The sales staff was responsive and informative

3.3
Verified Home Owner
Colorado Springs, on Mar 05, 2019

Ability to see the home during construction at any time, the weekly updates on progress and time to ask questions. Really felt important as a customer.

4.5
Verified Home Owner
Colorado Springs, on Jan 15, 2019

Reliable

4.1
Verified Home Owner
Colorado Springs, on Dec 29, 2018

construction supervisor

4.0
Verified Home Owner
Colorado Springs, on Dec 17, 2018

Quality; responsiveness; communication during build

4.9
Verified Home Owner
Colorado Springs, on Dec 12, 2018

quick response times to questions.

4.9
Verified Home Owner
Colorado Springs, on Dec 04, 2018

We love our home Everyone has been more than friendly

4.9
Verified Home Owner
Colorado Springs, on Dec 04, 2018

The good response from Shane on warranty issues

4.4
Verified Home Owner
Colorado Springs, on Oct 28, 2018

Excellent design and not just a box

4.8
Verified Home Owner
Colorado Springs, on Oct 24, 2018

ease of the house design and options for each model

4.6
Verified Home Owner