Top Homebuilder Ratings & Reviews

Classic Homes

Indigo Stetson

95 Homeowner Reviews Completed Mar 2019 - Sep 2020

Overall Satisfaction

4.5
Customers' overall satisfaction
4.6
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.8

Home Personalization Experience

4.8

Lender Experience

4.9

Construction Experience

4.6

Customer Care Experience

4.9

Home Readiness

4.5

Installation & Workmanship

4.6

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, on Sep 15, 2020

Planning and buying process was very smooth. All Classic employees were very helpful.

4.9
Verified Homeowner
Colorado Springs, on Aug 04, 2020

We are still having major cracking in the drywall by the back sliding door. We were also having major erosion issues with the soil that was supposedly compacted on the side of the house.

4.6
Verified Homeowner
Colorado Springs, on Jul 30, 2020

loved it

5.0
Verified Homeowner
Colorado Springs, on Jun 09, 2020

They were great before we closed on the house.

3.2
Verified Homeowner
Colorado Springs, on May 09, 2020

Quality home and good customer service. Everyone we worked with has been friendly and helpful.

4.9
Verified Homeowner
Colorado Springs, on Apr 18, 2020

Everything was completed on time, but we are not happy with some of the finish work.

3.6
Verified Homeowner
Colorado Springs, on Apr 12, 2020

Professional throughout entire experience

4.8
Verified Homeowner
Colorado Springs, on Mar 26, 2020

Quality home. Quick adjustments and remedies to issues that came up.

4.8
Verified Homeowner
Colorado Springs, on Jan 27, 2020

Overall quality is good.

4.7
Verified Homeowner
Colorado Springs, on Sep 07, 2019

The home loan applications with the preferred lender.

4.4
Verified Homeowner
Colorado Springs, on Aug 30, 2019

The process for buying during which I had great communication from Classic. I also was an out of state buyer so the communication was especially important.

4.7
Verified Homeowner
Colorado Springs, on Jul 02, 2019

Good communication

4.9
Verified Homeowner
Colorado Springs, on Jun 27, 2019

They communicated with us during the whole process.

4.9
Verified Homeowner
Colorado Springs, on Apr 27, 2019

Classic stands by their warranty repair and repairs are completed within a timely manner

4.4
Verified Homeowner
Colorado Springs, on Apr 14, 2019

June was awesome

3.5
Verified Homeowner
Colorado Springs, CO, on Apr 10, 2019

The sales staff (June & Christian) and our construction lead (Trent) made sure everything flowed smoothly and constantly kept us updated on progress.

4.9
Verified Homeowner
Colorado Springs, on Apr 08, 2019

On time, quick follow up on request, listened carefully to our concerns

5.0
Verified Homeowner
Colorado Springs, on Apr 06, 2019

Classic has completed any tasks that needed to be done to bring our house up to their standards.

4.4
Verified Homeowner
Colorado Springs, on Mar 31, 2019

The Service care, is very responsible

4.7
Verified Homeowner
Colorado Springs, CO, on Mar 26, 2019

I liked that any concerns I had were addressed quickly

4.7
Verified Homeowner
Colorado Springs, on Mar 23, 2019

Easy to work with

3.9
Verified Homeowner
Colorado Springs, CO, on Mar 12, 2019

The sales staff and building supervisor are wonderful!

4.8
Verified Homeowner
Colorado Springs, on Mar 05, 2019

Ability to see the home during construction at any time, the weekly updates on progress and time to ask questions. Really felt important as a customer.

4.5
Verified Homeowner
Colorado Springs, CO, on Feb 22, 2019

Consistent communication throughout the process. If answers were not immediately available, the sales team made the deliberate effort to get the answers to us as soon as possible.

4.9
Verified Homeowner
Colorado Springs, on Feb 21, 2019

Prompt response time. If I have multiple work orders- they all come on the same day. Shane is amazing to work with and a great asset to the company.

5.0
Verified Homeowner
Colorado Springs, on Feb 20, 2019

Everything

4.8
Verified Homeowner
Colorado Springs, on Feb 10, 2019

Deadlines have been met. But very disappointed with the contractors work.

2.4
Verified Homeowner
Colorado Springs, on Feb 08, 2019

Classic Homes has been very responsive when we have called with service related issues since the purchase of our home.

5.0
Verified Homeowner
Colorado Springs, CO, on Feb 07, 2019

The efficient effort of all involved.

5.0
Verified Homeowner
Colorado Springs, on Jan 25, 2019

I am NOT pleased with my warranty service. This is our 3rd Classic Home and we've always had fast, efficient service when it came to our warranty and services for our home. For this particular home, we had multiple issues with getting service (deck, paint, doorbell). Most recently, I was refused the due diligence to ensure that a roof leak into my kitchen was safe from mold (or potential for) in my walls. That the warranty only covers the drywall patch from the seam that opened up in my ceiling. I ended up having to hire a professional home inspector for my peace of mind. When you have a warranty on a vehicle and work is done, you typically get an invoice of all work that was done. I haven't received any thing of that nature to work that was done on my roof to fix the leak. The drywall will be finalized on Jan 25 for a leak that happened on Nov 25. Unacceptable service care!

2.7
Verified Homeowner
Colorado Springs, on Jan 23, 2019

Personal support from our representative (Shane).

4.4
Verified Homeowner
Colorado Springs, on Jan 18, 2019

The friendlyness.

5.0
Verified Homeowner
Colorado Springs, on Jan 17, 2019

Shane is an excellent customer service representative. He follows up he is patient and understanding.

5.0
Verified Homeowner
Colorado Springs, on Jan 15, 2019

Shane

4.7
Verified Homeowner
Colorado Springs, on Jan 06, 2019

When reporting an issue, a representative responds quickly and genuinely cares about correcting any issues you have.

5.0
Verified Homeowner
Colorado Springs, CO, on Dec 24, 2018

The administrative staff is great, but the people who built the house needs to respect what they do

4.5
Verified Homeowner
Colorado Springs, on Dec 04, 2018

We love our home Everyone has been more than friendly

4.9
Verified Homeowner
Colorado Springs, on Dec 04, 2018

The good response from Shane on warranty issues

4.4
Verified Homeowner
Colorado Springs, on Nov 29, 2018

They responded quickly thanks to Jim.

5.0
Verified Homeowner
Colorado Springs, CO, on Nov 09, 2018

The comunicaciĆ³n on updates and steps.

4.9
Verified Homeowner
Colorado Springs, CO, on Nov 09, 2018

The friendliness and helpfulness of the sales staff and the quality of construction that I saw.

4.7
Verified Homeowner
Colorado Springs, on Oct 24, 2018

Any issues we have had have been addressed immediately

5.0
Verified Homeowner
Colorado Springs, CO, on Oct 19, 2018

Being able to choose my design

4.4
Verified Homeowner
Colorado Springs, on Oct 17, 2018

The follow up on the issues was there, the timing could have been better

3.9
Verified Homeowner
Colorado Springs, on Oct 09, 2018

Sales staff was awesome, easy to get appointments and start the building process

4.8
Verified Homeowner
Colorado Springs, on Oct 04, 2018

Got a very thorough walkthrough on the warranty, how to take care of things in the home, and answers to our questions.

5.0
Verified Homeowner
Colorado Springs, CO, on Sep 27, 2018

I felt very comfortable with the building process while I was not located in the state. Via telephone calls and email exchanges, the home was built exactly how I wanted. It was overall a very smooth process thanks to Trent, June, and Chris, who were always attentive and responsive when needed.

4.2
Verified Homeowner
Colorado Springs, CO, on Sep 23, 2018

Design center options. Remax perks using Treasure Davis was amazing. She helped us sell our second classic home to build our 3rd.

4.5
Verified Homeowner
Colorado Springs, CO, on Sep 18, 2018

Going out to the build site and watching our home being built from the ground up. Also working with June and Christian was a great experience!

4.8
Verified Homeowner
Colorado Springs, CO, on Sep 16, 2018

June and Christian sending weekly pictures. Woody is amazing and always available to help with questions, etc. I love the model layout except that there is no linin closet upstairs.

4.6
Verified Homeowner
Colorado Springs, CO, on Aug 30, 2018

This was the second home that I built in 2 years. The first was with a different builder and was such a disappointment.The experience with Classic from the sales team (Christian and June) to the build manager(Trent) was stellar. In addition Shane has been exceptional after the sale. Of course things came up but they were addressed professionally and quickly! I will be a Classic advocate for anyone looking to purchase a new home. Thanks to all who made this a great experience!

4.6
Verified Homeowner
Colorado Springs, CO, on Aug 09, 2018

Christian and June!!!!!! They are both awesome. Robert Sandoval helped out with an after hours emergency so fast and diligent.

4.5
Verified Homeowner
Colorado Springs, CO, on Aug 09, 2018

The weekly updates.

4.9
Verified Homeowner
Colorado Springs, on Jul 26, 2018

Generally responsive and tried to fix things that were wrong

4.5
Verified Homeowner
Colorado Springs, CO, on Jul 08, 2018

Being informed of the progress on a weekly basis.

4.4
Verified Homeowner
Colorado Springs, CO, on Jul 08, 2018

Attention to detail throughout the building and purchasing process.

5.0
Verified Homeowner
Colorado Springs, on Jul 05, 2018

Shane Pogue was diligent and engaged.

2.5
Verified Homeowner
Colorado Springs, on Jun 28, 2018

Quick responses We are still trying to get our carpet acceptable. Several areas are split.

4.4
Verified Homeowner
Colorado Springs, CO, on Jun 22, 2018

Although we live far away, the Classic Team made it easy.

4.8
Verified Homeowner
Colorado Springs, CO, on Jun 08, 2018

Being able to go by any time we wanted to look at the home

4.7
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, CO, on Apr 10, 2019

The sales staff (June & Christian) and our construction lead (Trent) made sure everything flowed smoothly and constantly kept us updated on progress.

4.9
Verified Homeowner
Colorado Springs, CO, on Mar 26, 2019

I liked that any concerns I had were addressed quickly

4.7
Verified Homeowner
Colorado Springs, CO, on Mar 12, 2019

The sales staff and building supervisor are wonderful!

4.8
Verified Homeowner
Colorado Springs, CO, on Feb 22, 2019

Consistent communication throughout the process. If answers were not immediately available, the sales team made the deliberate effort to get the answers to us as soon as possible.

4.9
Verified Homeowner
Colorado Springs, CO, on Feb 07, 2019

The efficient effort of all involved.

5.0
Verified Homeowner
Colorado Springs, CO, on Dec 24, 2018

The administrative staff is great, but the people who built the house needs to respect what they do

4.5
Verified Homeowner
Colorado Springs, CO, on Nov 09, 2018

The comunicaciĆ³n on updates and steps.

4.9
Verified Homeowner
Colorado Springs, CO, on Nov 09, 2018

The friendliness and helpfulness of the sales staff and the quality of construction that I saw.

4.7
Verified Homeowner
Colorado Springs, CO, on Oct 19, 2018

Being able to choose my design

4.4
Verified Homeowner
Colorado Springs, CO, on Sep 27, 2018

I felt very comfortable with the building process while I was not located in the state. Via telephone calls and email exchanges, the home was built exactly how I wanted. It was overall a very smooth process thanks to Trent, June, and Chris, who were always attentive and responsive when needed.

4.2
Verified Homeowner
Colorado Springs, CO, on Sep 23, 2018

Design center options. Remax perks using Treasure Davis was amazing. She helped us sell our second classic home to build our 3rd.

4.5
Verified Homeowner
Colorado Springs, CO, on Sep 18, 2018

Going out to the build site and watching our home being built from the ground up. Also working with June and Christian was a great experience!

4.8
Verified Homeowner
Colorado Springs, CO, on Sep 16, 2018

June and Christian sending weekly pictures. Woody is amazing and always available to help with questions, etc. I love the model layout except that there is no linin closet upstairs.

4.6
Verified Homeowner
Colorado Springs, CO, on Aug 30, 2018

This was the second home that I built in 2 years. The first was with a different builder and was such a disappointment.The experience with Classic from the sales team (Christian and June) to the build manager(Trent) was stellar. In addition Shane has been exceptional after the sale. Of course things came up but they were addressed professionally and quickly! I will be a Classic advocate for anyone looking to purchase a new home. Thanks to all who made this a great experience!

4.6
Verified Homeowner
Colorado Springs, CO, on Aug 09, 2018

Christian and June!!!!!! They are both awesome. Robert Sandoval helped out with an after hours emergency so fast and diligent.

4.5
Verified Homeowner
Colorado Springs, CO, on Aug 09, 2018

The weekly updates.

4.9
Verified Homeowner
Colorado Springs, CO, on Jul 08, 2018

Being informed of the progress on a weekly basis.

4.4
Verified Homeowner
Colorado Springs, CO, on Jul 08, 2018

Attention to detail throughout the building and purchasing process.

5.0
Verified Homeowner
Colorado Springs, CO, on Jun 22, 2018

Although we live far away, the Classic Team made it easy.

4.8
Verified Homeowner
Colorado Springs, CO, on Jun 08, 2018

Being able to go by any time we wanted to look at the home

4.7
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, on Apr 08, 2019

On time, quick follow up on request, listened carefully to our concerns

5.0
Verified Homeowner
Colorado Springs, on Apr 06, 2019

Classic has completed any tasks that needed to be done to bring our house up to their standards.

4.4
Verified Homeowner
Colorado Springs, on Mar 31, 2019

The Service care, is very responsible

4.7
Verified Homeowner
Colorado Springs, on Feb 21, 2019

Prompt response time. If I have multiple work orders- they all come on the same day. Shane is amazing to work with and a great asset to the company.

5.0
Verified Homeowner
Colorado Springs, on Feb 20, 2019

Everything

4.8
Verified Homeowner
Colorado Springs, on Feb 10, 2019

Deadlines have been met. But very disappointed with the contractors work.

2.4
Verified Homeowner
Colorado Springs, on Feb 08, 2019

Classic Homes has been very responsive when we have called with service related issues since the purchase of our home.

5.0
Verified Homeowner
Colorado Springs, on Jan 25, 2019

I am NOT pleased with my warranty service. This is our 3rd Classic Home and we've always had fast, efficient service when it came to our warranty and services for our home. For this particular home, we had multiple issues with getting service (deck, paint, doorbell). Most recently, I was refused the due diligence to ensure that a roof leak into my kitchen was safe from mold (or potential for) in my walls. That the warranty only covers the drywall patch from the seam that opened up in my ceiling. I ended up having to hire a professional home inspector for my peace of mind. When you have a warranty on a vehicle and work is done, you typically get an invoice of all work that was done. I haven't received any thing of that nature to work that was done on my roof to fix the leak. The drywall will be finalized on Jan 25 for a leak that happened on Nov 25. Unacceptable service care!

2.7
Verified Homeowner
Colorado Springs, on Jan 23, 2019

Personal support from our representative (Shane).

4.4
Verified Homeowner
Colorado Springs, on Jan 18, 2019

The friendlyness.

5.0
Verified Homeowner
Colorado Springs, on Jan 17, 2019

Shane is an excellent customer service representative. He follows up he is patient and understanding.

5.0
Verified Homeowner
Colorado Springs, on Jan 15, 2019

Shane

4.7
Verified Homeowner
Colorado Springs, on Jan 06, 2019

When reporting an issue, a representative responds quickly and genuinely cares about correcting any issues you have.

5.0
Verified Homeowner
Colorado Springs, on Nov 29, 2018

They responded quickly thanks to Jim.

5.0
Verified Homeowner
Colorado Springs, on Oct 24, 2018

Any issues we have had have been addressed immediately

5.0
Verified Homeowner
Colorado Springs, on Oct 17, 2018

The follow up on the issues was there, the timing could have been better

3.9
Verified Homeowner
Colorado Springs, on Oct 04, 2018

Got a very thorough walkthrough on the warranty, how to take care of things in the home, and answers to our questions.

5.0
Verified Homeowner
Colorado Springs, on Jul 26, 2018

Generally responsive and tried to fix things that were wrong

4.5
Verified Homeowner
Colorado Springs, on Jul 05, 2018

Shane Pogue was diligent and engaged.

2.5
Verified Homeowner
Colorado Springs, on Jun 28, 2018

Quick responses We are still trying to get our carpet acceptable. Several areas are split.

4.4
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, on Sep 15, 2020

Planning and buying process was very smooth. All Classic employees were very helpful.

4.9
Verified Homeowner
Colorado Springs, on Aug 04, 2020

We are still having major cracking in the drywall by the back sliding door. We were also having major erosion issues with the soil that was supposedly compacted on the side of the house.

4.6
Verified Homeowner
Colorado Springs, on Jul 30, 2020

loved it

5.0
Verified Homeowner
Colorado Springs, on Jun 09, 2020

They were great before we closed on the house.

3.2
Verified Homeowner
Colorado Springs, on May 09, 2020

Quality home and good customer service. Everyone we worked with has been friendly and helpful.

4.9
Verified Homeowner
Colorado Springs, on Apr 18, 2020

Everything was completed on time, but we are not happy with some of the finish work.

3.6
Verified Homeowner
Colorado Springs, on Apr 12, 2020

Professional throughout entire experience

4.8
Verified Homeowner
Colorado Springs, on Mar 26, 2020

Quality home. Quick adjustments and remedies to issues that came up.

4.8
Verified Homeowner
Colorado Springs, on Jan 27, 2020

Overall quality is good.

4.7
Verified Homeowner
Colorado Springs, on Sep 07, 2019

The home loan applications with the preferred lender.

4.4
Verified Homeowner
Colorado Springs, on Aug 30, 2019

The process for buying during which I had great communication from Classic. I also was an out of state buyer so the communication was especially important.

4.7
Verified Homeowner
Colorado Springs, on Jul 02, 2019

Good communication

4.9
Verified Homeowner
Colorado Springs, on Jun 27, 2019

They communicated with us during the whole process.

4.9
Verified Homeowner
Colorado Springs, on Apr 27, 2019

Classic stands by their warranty repair and repairs are completed within a timely manner

4.4
Verified Homeowner
Colorado Springs, on Apr 14, 2019

June was awesome

3.5
Verified Homeowner
Colorado Springs, on Mar 23, 2019

Easy to work with

3.9
Verified Homeowner
Colorado Springs, on Mar 05, 2019

Ability to see the home during construction at any time, the weekly updates on progress and time to ask questions. Really felt important as a customer.

4.5
Verified Homeowner
Colorado Springs, on Dec 04, 2018

We love our home Everyone has been more than friendly

4.9
Verified Homeowner
Colorado Springs, on Dec 04, 2018

The good response from Shane on warranty issues

4.4
Verified Homeowner
Colorado Springs, on Oct 09, 2018

Sales staff was awesome, easy to get appointments and start the building process

4.8
Verified Homeowner