Top Homebuilder Ratings & Reviews

Classic Homes

Legends at Sanctuary Pointe

44 Homeowner Reviews Completed Apr 2018 - Oct 19

Overall Satisfaction

4.6
Customers' overall satisfaction
5.0
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Satisfaction

4.7

Purchase Experience

4.9

Home Personalization Experience

4.5

Lender Experience

5.0

Construction Experience

4.8

Customer Care Experience

4.9

Home Readiness

4.7

Installation & Workmanship

4.7

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All

Monument, on Sep 25, 2019

James Leyba... just nice! And professionally ethical and thorough.

4.9
Verified Homeowner
Monument, on Sep 21, 2019

The house is well built.

4.7
Verified Homeowner
Monument, on Sep 10, 2019

Most items were corrected

3.7
Verified Homeowner
Monument, on Sep 08, 2019

Completely "user friendly" - all staff members ensured I was treated respectfully and with immediate responses to my requests.

5.0
Verified Homeowner
Monument, on Aug 08, 2019

At our first meeting with Teresa I knew we made the right choice and it all got better from there. Jeff and Tom were terrific along the way keeping us infomred of the progress.

5.0
Verified Homeowner
Monument, on Jul 27, 2019

Staff was accommodating and always pleasant to work with. We were allowed unfettered access to the home to take measurements and look closely at the layout to allow for our move-in planning.

4.9
Verified Homeowner
Monument, on Jul 02, 2019

That the items needed work were taken care of in a timely manner.

5.0
Verified Homeowner
Monument, on Jul 02, 2019

Very responsive to most issues with the house.

4.6
Verified Homeowner
Monument, on Jun 17, 2019

Classic's ability and willingness to work with us on a close date and their willingness to touch-up any minor imperfections we pointed out.

5.0
Verified Homeowner
Monument, on Jun 08, 2019

Very friendly folks at Classic

4.9
Verified Homeowner
Monument, on May 09, 2019

Very good communication and guidance through the process

4.6
Verified Homeowner
Monument, on Apr 29, 2019

Home quality.

4.5
Verified Homeowner
Monument, on Apr 11, 2019

Weekly picture updates from the sales office and weekly status reports from the construction supervisor.

4.8
Verified Homeowner
Monument, on Apr 05, 2019

Sales team is great and Doug was very accommodating in addressing issues during the building process.

4.6
Verified Homeowner
Monument, on Mar 20, 2019

The Classic staff has been a pleasure to work with. Professional, courteous, effective..........

4.3
Verified Homeowner
Monument, on Mar 20, 2019

Awesome support. Classic reps were very responsive, polite and thorough in correcting after-purchase deficiencies.

5.0
Verified Homeowner
Monument, on Feb 07, 2019

Both the sales team and the project manager kept in close contact with us with weekly pictures and calls.

4.9
Verified Homeowner
Monument, on Feb 07, 2019

The fact that we could visit the work site as often as we wanted to see the progress, and all of the employees were friendly and always answered our questions.

4.8
Verified Homeowner
Monument, on Jan 26, 2019

What I liked best about our warranty and customer care experience was everything! Very helpful and kind person.

5.0
Verified Homeowner
Monument, on Jan 21, 2019

Responds quickly and issues are taken care of quickly.

5.0
Verified Homeowner
Monument, on Nov 29, 2018

He was always available, always patient, and always kind. I loved receiving pictures every week.

4.4
Verified Homeowner
Monument, on Nov 27, 2018

Wonderful people to work with.

4.9
Verified Homeowner
Monument, on Oct 25, 2018

Rapid response to our issues even if they were minor in nature.

5.0
Verified Homeowner
Monument, on Oct 16, 2018

James Leyba has followed through, has excellent communications skills and is a gentleman.

3.6
Verified Homeowner
Monument, on Oct 11, 2018

Very prompt and courteous.

5.0
Verified Homeowner
Monument, on Sep 26, 2018

Feel Classic is a responsible builder committed to happy homeowners.

3.7
Verified Homeowner
Monument, on Jun 20, 2018

The Classic personnel were extremely supportive in every aspect from the sales process through current warranty/quality issues.

4.8
Verified Homeowner
Monument, on Jun 09, 2018

The initial buying process with Jeff Ellis. He was especially patient with us even though we changed our mind on a couple of issues.

5.0
Verified Homeowner
Monument, on May 02, 2018

David has been very nice to work with. He knows how to repair things well and has a good knowledge base. Classic Homes has taken care of our repair requests very well. We still have a couple outstanding items yet though. We would buy a Classic Home again.

5.0
Verified Homeowner
Monument, on Apr 18, 2018

We really liked getting the weekly pictures showing the progress of our home and the Friday calls from the Project Superintendent.

4.9
Verified Homeowner
Monument, on Jan 16, 2018

Quality of construction and customer service

5.0
Verified Homeowner
Monument, on Dec 29, 2017

We are still waiting for some problems to be taken care of:multiple badly scratched windows ( outsides) that were noted by us and superintendent Doug BEFORE we moved in, cement cracks/holes front porch, hole in garage wall in cement and squeaking floors when walked upon.

4.7
Verified Homeowner
Monument, on Sep 17, 2017

We were highly satisfied with the personnel that we dealt with. We received weekly updates and pictures on the profress.

4.9
Verified Homeowner
Monument, on Sep 10, 2017

good communication during build and quality build

4.5
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In

Monument, on Sep 08, 2019

Completely "user friendly" - all staff members ensured I was treated respectfully and with immediate responses to my requests.

5.0
Verified Homeowner
Monument, on Aug 08, 2019

At our first meeting with Teresa I knew we made the right choice and it all got better from there. Jeff and Tom were terrific along the way keeping us infomred of the progress.

5.0
Verified Homeowner
Monument, on Jul 27, 2019

Staff was accommodating and always pleasant to work with. We were allowed unfettered access to the home to take measurements and look closely at the layout to allow for our move-in planning.

4.9
Verified Homeowner
Monument, on Jun 17, 2019

Classic's ability and willingness to work with us on a close date and their willingness to touch-up any minor imperfections we pointed out.

5.0
Verified Homeowner
Monument, on Jun 08, 2019

Very friendly folks at Classic

4.9
Verified Homeowner
Monument, on May 09, 2019

Very good communication and guidance through the process

4.6
Verified Homeowner
Monument, on Apr 11, 2019

Weekly picture updates from the sales office and weekly status reports from the construction supervisor.

4.8
Verified Homeowner
Monument, on Apr 05, 2019

Sales team is great and Doug was very accommodating in addressing issues during the building process.

4.6
Verified Homeowner
Monument, on Feb 07, 2019

Both the sales team and the project manager kept in close contact with us with weekly pictures and calls.

4.9
Verified Homeowner
Monument, on Feb 07, 2019

The fact that we could visit the work site as often as we wanted to see the progress, and all of the employees were friendly and always answered our questions.

4.8
Verified Homeowner
Monument, on Nov 27, 2018

Wonderful people to work with.

4.9
Verified Homeowner
Monument, on Jun 20, 2018

The Classic personnel were extremely supportive in every aspect from the sales process through current warranty/quality issues.

4.8
Verified Homeowner
Monument, on Jun 09, 2018

The initial buying process with Jeff Ellis. He was especially patient with us even though we changed our mind on a couple of issues.

5.0
Verified Homeowner
Monument, on Apr 18, 2018

We really liked getting the weekly pictures showing the progress of our home and the Friday calls from the Project Superintendent.

4.9
Verified Homeowner
Monument, on Dec 29, 2017

We are still waiting for some problems to be taken care of:multiple badly scratched windows ( outsides) that were noted by us and superintendent Doug BEFORE we moved in, cement cracks/holes front porch, hole in garage wall in cement and squeaking floors when walked upon.

4.7
Verified Homeowner
Monument, on Sep 17, 2017

We were highly satisfied with the personnel that we dealt with. We received weekly updates and pictures on the profress.

4.9
Verified Homeowner
Monument, on Sep 10, 2017

good communication during build and quality build

4.5
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In

Monument, on Sep 25, 2019

James Leyba... just nice! And professionally ethical and thorough.

4.9
Verified Homeowner
Monument, on Sep 10, 2019

Most items were corrected

3.7
Verified Homeowner
Monument, on Jul 02, 2019

That the items needed work were taken care of in a timely manner.

5.0
Verified Homeowner
Monument, on Apr 29, 2019

Home quality.

4.5
Verified Homeowner
Monument, on Mar 20, 2019

Awesome support. Classic reps were very responsive, polite and thorough in correcting after-purchase deficiencies.

5.0
Verified Homeowner
Monument, on Jan 26, 2019

What I liked best about our warranty and customer care experience was everything! Very helpful and kind person.

5.0
Verified Homeowner
Monument, on Jan 21, 2019

Responds quickly and issues are taken care of quickly.

5.0
Verified Homeowner
Monument, on Oct 25, 2018

Rapid response to our issues even if they were minor in nature.

5.0
Verified Homeowner
Monument, on Oct 16, 2018

James Leyba has followed through, has excellent communications skills and is a gentleman.

3.6
Verified Homeowner
Monument, on Oct 11, 2018

Very prompt and courteous.

5.0
Verified Homeowner
Monument, on May 02, 2018

David has been very nice to work with. He knows how to repair things well and has a good knowledge base. Classic Homes has taken care of our repair requests very well. We still have a couple outstanding items yet though. We would buy a Classic Home again.

5.0
Verified Homeowner
Monument, on Jan 16, 2018

Quality of construction and customer service

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In

Monument, on Sep 21, 2019

The house is well built.

4.7
Verified Homeowner
Monument, on Jul 02, 2019

Very responsive to most issues with the house.

4.6
Verified Homeowner
Monument, on Mar 20, 2019

The Classic staff has been a pleasure to work with. Professional, courteous, effective..........

4.3
Verified Homeowner
Monument, on Nov 29, 2018

He was always available, always patient, and always kind. I loved receiving pictures every week.

4.4
Verified Homeowner
Monument, on Sep 26, 2018

Feel Classic is a responsible builder committed to happy homeowners.

3.7
Verified Homeowner