Overall Satisfaction
Community Profile
LIVE THE DREAM – Brightleaf has the trifecta: a fabulous location, perfectly designed floor plans, and a trusted, respected home builder!
NOW SELLING FINAL PHASE!
Located in the beautiful Wildwood, MO, this brand new community features two of our NEW COLLECTIONS!
Our Premier homes from the $400s ranging from 2,200 to 3,500 square feet and that boast charming architectural elements, beautiful front porches and inviting open floor plans. Our Hallmark Grand Cottages from the $350s ranging from 1,700 to 2,700 square feet featuring attractive exteriors and well-designed living spaces plus low maintenance landscaping.
Stay close to everyday conveniences in the desirable Wildwood neighborhood. Our new community is minutes from shopping, dining, entertainment, parks, and trails perfect for walking and biking.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Wildwood, MO, on Jul 26, 2022
I liked the location and the plan. Overall the purchase has been good. I dislike the fact that there was still some work left even after closing. I prefer all work completed even if it requires pushing the closing date.
Wildwood, on Nov 20, 2022
Online warranty requests only partial addressed and completed. This requires adding unaddressed items be appended to subsequent online requests. Frustrating process akin to whack-a-mole (address one problem and another pops up elsewhere).
Wildwood, on May 01, 2023
Like: I like the plan and the overall home Dislike: There are few things that I'm not satisfied on. 1. My front door doesn't close properly. I've put in my 2nd service request to fix this. 2. [name removed] master bathroom has had small bugs since the start which is making it unusable, I'm waiting for the 2023 summer to see if that would go away. It seems to be coming from wet wood underneath. This is something that the builders should have taken into consideration to make sure there is no wet wood underneath. 3. Before putting the sod on, it was not checked if the soil/land is leveled, after applying the sod, there were areas where the water would puddle in, later a service request was put it to fix it, however it seems, there are still some places where the water gets collected in. 4. Some of the work done on the cabinets under the island was not good. I've created a service request for that.
Wildwood, MO, on Mar 31, 2022
we liked going through the sales process with [name removed], designing with [name removed], and [name removed] kept every commitment during and after our build.
Wildwood, on Jun 18, 2022
- We had to remind Consort of many of the changes made. - Kitchen sink was incorrect and never corrected after several discussions. We are told that it can't be corrected. - HOA fee increases were never disclosed to us. Realtor and Salesperson were not advised also. [name removed] took far too long to put down. - [name removed] and [name removed] have overall been good to work with on correcting many issues.
Wildwood, on Dec 16, 2022
Overall, the attention to detail and quality in workmanship in some areas is poor which leads to several warranty claims. A big concern now is the quality in the cement. Porch had several cracks in it (was replaced), the foundation had four cracks which were patched, and the latest concern is the driveway, which has dark spots and spider cracks in it. I filed a warranty claim for this over 9 days ago but have had no response. Many other issues have been addressed but were so only after contacting Consort Warranty several times. Consort needs to do a better job of overseeing the work done by the contractors that they employ to do their work.
Wildwood, on Nov 08, 2021
A positive we continue to note is [name removed]'s responsiveness to our questions and needs, he has followed through on making the needed repairs. We hope we will continue to be able to have items addressed for the remaining time of our warranty. Everyone has always been professional and we have favorable impressions of the support team. As in prior feedback we would still rate the overall build as good but lacking attention to detail that prevents us from rating as outstanding and/or completely satisfied. We have given examples of these in prior surveys. One that has not been mentioned in prior surveys are the uneven spots, low spots, and ridging in the yard, some of which were caused by irrigation going in after sodding. We hope we can still have a chance to address these in the coming months.
Wildwood, MO, on Feb 15, 2022
Liked: - Working with [name removed] and [name removed] on all facets of the purchase and build was very good Disliked: - Unable to make some of the changes we would have liked to make but understand as this was a spec home. - Misunderstanding of what we would have liked for the kitchen sink had us accept a sink that with which we are dissatisfied.
Wildwood, on Jun 17, 2022
We have liked our experience with the warranty service on our consort home.
Wildwood, on Jul 20, 2021
Would need better appliances as we are on out 3rd replacement oven.
Wildwood, MO, on Jan 19, 2022
[name removed] amount of contact throughout the process was better than we had expected and helped keep everyone informed on progress and any issues
Wildwood, on May 20, 2022
Mostly positive but some items are still outstanding 5 months after moving into our house
Wildwood, on Jun 10, 2021
The people are very friendly and accomodating. When we needed anything done - it was an easy process and quickly resolved.
Wildwood, MO, on Aug 16, 2021
Communication was good. However delayed due to COVID and other circumstances. My first buying experience. Overall satisfied.
Wildwood, on May 19, 2021
Would have liked more guidance in selecting my lot. I wanted as few front steps as possible. I have seven, one street over they have only two steps. Had I been told there was such a difference, I would have selected a lot on that street. The bathrooms faucets I chose from the selection offered are the worst faucets I have ever seen. I strongly suggest that you eliminate them so that future customers have to deal with them.
Wildwood, MO, on Jun 24, 2021
Dislike Lack of permit caused significant delays (3-4months) which cause financial impact to us Several have not been completed in time for closing and are still pending Consort refused to offer any concessions to compensate for the significant delays and it’s financial impact on us Minimal to no support from [name removed], [name removed] and [name removed] have been responsive and constructive in their approach Quality of the home The expectation vs reality alignment
Wildwood, on Nov 18, 2021
On the word of Consort, I closed before completion of my home. Five months, two weeks later, and counting, I am still waiting for those items to be completed.
Wildwood, on Apr 08, 2021
Our home was built while we lived in another city. I found the communication/comment process to be quite difficult to share information about the progress of the construction. We have a different construction process in Texas and it was hard to understand the differences using the Consort communication process. I thought the commitment to full price disclosure prior to signing the contract was good. Other builders do not necessarily do this. We thought the house was insuffuciently cleaned prior to delivery, particularly the floor.
Wildwood, MO, on Jun 05, 2021
I like the whole transition process and timely delivery of home. The quality could have been better.
Wildwood, on Sep 30, 2021
[name removed] yard is not leveled properly, because of this waster is standing in the backyard and unable to move the lawn. [name removed] foundation has cracks in 5 places and in one of the waters leaking when it rains heavily. Logged a complaint till now no action. [name removed] drywall taping is not proper, can see the tape coming out in multiple palcess.
Wildwood, on Jan 21, 2021
The sales experience was pleasant, the overall build quality of the home was poor. The design was what we had expected however the choice of sub-contractors by the builder was terrible. You can clearly tell the builder "cheaped-out" to maximize profit margins.
Wildwood, MO, on Feb 06, 2021
There are plenty of things we have liked: Office personnel were helpful and responsive to our questions before purchase. The contract process was easily executed. Close was fine, 1 Consort warranty paperwork error (wrong address and name) that caused about an hour wait to correct. The colors, floor plan, materials, and design choices were well chosen--the look of the home is very nice. Since purchase, office personnel [name removed] and [name removed] and Project Manager [name removed] have been positive and very responsive as well as helpful resolving issues encountered to date. These 3 individuals, especially [name removed], have been the most positive aspect of the purchase experience. We are confident this will continue. Our dissatisfaction stems from surprising disappointments in the quality of finishes throughout the house. Some of them are more obvious and either have been or will be brought to [name removed]'s attention. However, the volume of less significant finish issues, yet still viewable and upsetting, are a contributing cause why we could not, and would not, be able to recommend a Consort home. We have purchased 1 other brand new home (5 years ago), and the comparison of the finishes between the 2 homes is noticeably different, and this home is at a significantly higher price point. Our expectations were that we would receive at least a similar quality finish to the home.
Wildwood, on Mar 04, 2021
Need management to follow up atleast every 1-2 months during the first year of home purchase to check on any issues.
Wildwood, on Feb 18, 2021
Whirlpool has an awful customer service structure.. Took 5 months to get a new oven.
Wildwood, MO, on Oct 17, 2020
All was timely and we even got sod on closing day!
Wildwood, on Feb 04, 2021
We had many warranty requests which led to many different people coming to our house to fix things. And with covid that made us a little uncomfortable. Things were eventually fixed but we were disappointed in the large number of things that needed to be fixed.
Wildwood, MO, on Sep 24, 2020
The entire team at Consort was wonderful to work with and gave us the freedom to customize our new home. The constant contact during the build and special walkthroughs was a great experience. What we're disappointed in the long list of punch-list items at closing and even though we moved in 10 days later we a still having trouble getting these resolved over a month living here. The quality of the painters was exceptionally sub-par and we've yet to get anything with them resolved.
Wildwood, on Dec 19, 2020
Whenever anything needs to be done, I get an immediate response and follow-up.
Wildwood, MO, on Sep 01, 2020
Friendliness of sales people. Helpfulness of sales people. I was a little rushed in the process of choosing all the products to be in the home - from outside, the color of the rocks, the color of the whole exterior, to the inside, the cabinets, the hardware on the cabinets, the counter tops, etc. should have been given more time.
Wildwood, MO, on Aug 26, 2020
Liked that Consort representatives followed through with their commitments.
Wildwood, MO, on Jul 20, 2020
1. We went through the building process from a remote location in the middle of the coronavirus quarantine. I would not recommend that process. Communication was sporadic and sparse, especially considering the house was 3 months late. Consort was insistent on their closing date, although the yard wasn't installed until six weeks after closing and the bathroom mirror sat in the living room for a month after closing. 2. I was pleased with the overall tightness of the house. The blower door test reading was better than average. 3. The delivered house was dirty. The floors in particular were filthy. They took two complete cleanings to get the dirt up and another to restore the floor finish. We used LVT for the whole house and it was not treated properly post installation. 4. The designer sent me an e-mail telling me the bathroom granite had been discontinued and we would have to pick something different just before it was to be installed.I would have expected someone to check inventory well before installation. Additionally, I called a local stone supplier, found 22 slabs of the material and passed it along to the fabricator. [name removed] surprisingly, the decorator sent another e-mail that the granite had been found. Surely, a little extra effort could be exerted to prevent a disappointed customer. 5. The low-voltage finish-out was a complete mess. The second stage installation was completely skipped. The Sound Room final installer made a special effort to clean up the mess. 6.The quality of the kitchen cabinets appears to be quite good. The quality of the kitchen granite appears to be quite poor. It is very pitted and poorly finished. 7. The flooring contractor made a $5000 error in the flooring cost that wasn't discovered until the contract signing.
Wildwood, MO, on Jul 03, 2020
I thought [name removed] was very professional and worked with us to buy the spec home when our existing home sold quicker than expected. We were able to cancel the contract to build next to the Spec Home
Wildwood, MO, on May 29, 2020
The process was easy and straightforward. The speed at which it was completed was excellent and as advertised. The agent at [name removed] is exceptional--[name removed].
Wildwood, on Aug 21, 2020
I like the responsiveness of the field manager regarding issues- I dislike the fact that I have to contact the field manager regarding issues.
Wildwood, MO, on Apr 28, 2020
Their flexibility on time. They extended the build time to suit our needs. Their design service was top notch and fun. Their attention to details. Construction process and quality were excellent.
Wildwood, MO, on Apr 19, 2020
No issues with the purchasing experience nothing stood out as being positive either.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Wildwood, MO, on Jul 26, 2022
I liked the location and the plan. Overall the purchase has been good. I dislike the fact that there was still some work left even after closing. I prefer all work completed even if it requires pushing the closing date.
Wildwood, MO, on Mar 31, 2022
we liked going through the sales process with [name removed], designing with [name removed], and [name removed] kept every commitment during and after our build.
Wildwood, MO, on Feb 15, 2022
Liked: - Working with [name removed] and [name removed] on all facets of the purchase and build was very good Disliked: - Unable to make some of the changes we would have liked to make but understand as this was a spec home. - Misunderstanding of what we would have liked for the kitchen sink had us accept a sink that with which we are dissatisfied.
Wildwood, MO, on Jan 19, 2022
[name removed] amount of contact throughout the process was better than we had expected and helped keep everyone informed on progress and any issues
Wildwood, MO, on Aug 16, 2021
Communication was good. However delayed due to COVID and other circumstances. My first buying experience. Overall satisfied.
Wildwood, MO, on Jun 24, 2021
Dislike Lack of permit caused significant delays (3-4months) which cause financial impact to us Several have not been completed in time for closing and are still pending Consort refused to offer any concessions to compensate for the significant delays and it’s financial impact on us Minimal to no support from [name removed], [name removed] and [name removed] have been responsive and constructive in their approach Quality of the home The expectation vs reality alignment
Wildwood, MO, on Jun 05, 2021
I like the whole transition process and timely delivery of home. The quality could have been better.
Wildwood, MO, on Feb 06, 2021
There are plenty of things we have liked: Office personnel were helpful and responsive to our questions before purchase. The contract process was easily executed. Close was fine, 1 Consort warranty paperwork error (wrong address and name) that caused about an hour wait to correct. The colors, floor plan, materials, and design choices were well chosen--the look of the home is very nice. Since purchase, office personnel [name removed] and [name removed] and Project Manager [name removed] have been positive and very responsive as well as helpful resolving issues encountered to date. These 3 individuals, especially [name removed], have been the most positive aspect of the purchase experience. We are confident this will continue. Our dissatisfaction stems from surprising disappointments in the quality of finishes throughout the house. Some of them are more obvious and either have been or will be brought to [name removed]'s attention. However, the volume of less significant finish issues, yet still viewable and upsetting, are a contributing cause why we could not, and would not, be able to recommend a Consort home. We have purchased 1 other brand new home (5 years ago), and the comparison of the finishes between the 2 homes is noticeably different, and this home is at a significantly higher price point. Our expectations were that we would receive at least a similar quality finish to the home.
Wildwood, MO, on Oct 17, 2020
All was timely and we even got sod on closing day!
Wildwood, MO, on Sep 24, 2020
The entire team at Consort was wonderful to work with and gave us the freedom to customize our new home. The constant contact during the build and special walkthroughs was a great experience. What we're disappointed in the long list of punch-list items at closing and even though we moved in 10 days later we a still having trouble getting these resolved over a month living here. The quality of the painters was exceptionally sub-par and we've yet to get anything with them resolved.
Wildwood, MO, on Sep 01, 2020
Friendliness of sales people. Helpfulness of sales people. I was a little rushed in the process of choosing all the products to be in the home - from outside, the color of the rocks, the color of the whole exterior, to the inside, the cabinets, the hardware on the cabinets, the counter tops, etc. should have been given more time.
Wildwood, MO, on Aug 26, 2020
Liked that Consort representatives followed through with their commitments.
Wildwood, MO, on Jul 20, 2020
1. We went through the building process from a remote location in the middle of the coronavirus quarantine. I would not recommend that process. Communication was sporadic and sparse, especially considering the house was 3 months late. Consort was insistent on their closing date, although the yard wasn't installed until six weeks after closing and the bathroom mirror sat in the living room for a month after closing. 2. I was pleased with the overall tightness of the house. The blower door test reading was better than average. 3. The delivered house was dirty. The floors in particular were filthy. They took two complete cleanings to get the dirt up and another to restore the floor finish. We used LVT for the whole house and it was not treated properly post installation. 4. The designer sent me an e-mail telling me the bathroom granite had been discontinued and we would have to pick something different just before it was to be installed.I would have expected someone to check inventory well before installation. Additionally, I called a local stone supplier, found 22 slabs of the material and passed it along to the fabricator. [name removed] surprisingly, the decorator sent another e-mail that the granite had been found. Surely, a little extra effort could be exerted to prevent a disappointed customer. 5. The low-voltage finish-out was a complete mess. The second stage installation was completely skipped. The Sound Room final installer made a special effort to clean up the mess. 6.The quality of the kitchen cabinets appears to be quite good. The quality of the kitchen granite appears to be quite poor. It is very pitted and poorly finished. 7. The flooring contractor made a $5000 error in the flooring cost that wasn't discovered until the contract signing.
Wildwood, MO, on Jul 03, 2020
I thought [name removed] was very professional and worked with us to buy the spec home when our existing home sold quicker than expected. We were able to cancel the contract to build next to the Spec Home
Wildwood, MO, on May 29, 2020
The process was easy and straightforward. The speed at which it was completed was excellent and as advertised. The agent at [name removed] is exceptional--[name removed].
Wildwood, MO, on Apr 28, 2020
Their flexibility on time. They extended the build time to suit our needs. Their design service was top notch and fun. Their attention to details. Construction process and quality were excellent.
Wildwood, MO, on Apr 19, 2020
No issues with the purchasing experience nothing stood out as being positive either.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Wildwood, on Nov 20, 2022
Online warranty requests only partial addressed and completed. This requires adding unaddressed items be appended to subsequent online requests. Frustrating process akin to whack-a-mole (address one problem and another pops up elsewhere).
Wildwood, on Jun 18, 2022
- We had to remind Consort of many of the changes made. - Kitchen sink was incorrect and never corrected after several discussions. We are told that it can't be corrected. - HOA fee increases were never disclosed to us. Realtor and Salesperson were not advised also. [name removed] took far too long to put down. - [name removed] and [name removed] have overall been good to work with on correcting many issues.
Wildwood, on Jun 17, 2022
We have liked our experience with the warranty service on our consort home.
Wildwood, on May 20, 2022
Mostly positive but some items are still outstanding 5 months after moving into our house
Wildwood, on Nov 18, 2021
On the word of Consort, I closed before completion of my home. Five months, two weeks later, and counting, I am still waiting for those items to be completed.
Wildwood, on Sep 30, 2021
[name removed] yard is not leveled properly, because of this waster is standing in the backyard and unable to move the lawn. [name removed] foundation has cracks in 5 places and in one of the waters leaking when it rains heavily. Logged a complaint till now no action. [name removed] drywall taping is not proper, can see the tape coming out in multiple palcess.
Wildwood, on Mar 04, 2021
Need management to follow up atleast every 1-2 months during the first year of home purchase to check on any issues.
Wildwood, on Feb 18, 2021
Whirlpool has an awful customer service structure.. Took 5 months to get a new oven.
Wildwood, on Feb 04, 2021
We had many warranty requests which led to many different people coming to our house to fix things. And with covid that made us a little uncomfortable. Things were eventually fixed but we were disappointed in the large number of things that needed to be fixed.
Wildwood, on Dec 19, 2020
Whenever anything needs to be done, I get an immediate response and follow-up.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Wildwood, on May 01, 2023
Like: I like the plan and the overall home Dislike: There are few things that I'm not satisfied on. 1. My front door doesn't close properly. I've put in my 2nd service request to fix this. 2. [name removed] master bathroom has had small bugs since the start which is making it unusable, I'm waiting for the 2023 summer to see if that would go away. It seems to be coming from wet wood underneath. This is something that the builders should have taken into consideration to make sure there is no wet wood underneath. 3. Before putting the sod on, it was not checked if the soil/land is leveled, after applying the sod, there were areas where the water would puddle in, later a service request was put it to fix it, however it seems, there are still some places where the water gets collected in. 4. Some of the work done on the cabinets under the island was not good. I've created a service request for that.
Wildwood, on Dec 16, 2022
Overall, the attention to detail and quality in workmanship in some areas is poor which leads to several warranty claims. A big concern now is the quality in the cement. Porch had several cracks in it (was replaced), the foundation had four cracks which were patched, and the latest concern is the driveway, which has dark spots and spider cracks in it. I filed a warranty claim for this over 9 days ago but have had no response. Many other issues have been addressed but were so only after contacting Consort Warranty several times. Consort needs to do a better job of overseeing the work done by the contractors that they employ to do their work.
Wildwood, on Nov 08, 2021
A positive we continue to note is [name removed]'s responsiveness to our questions and needs, he has followed through on making the needed repairs. We hope we will continue to be able to have items addressed for the remaining time of our warranty. Everyone has always been professional and we have favorable impressions of the support team. As in prior feedback we would still rate the overall build as good but lacking attention to detail that prevents us from rating as outstanding and/or completely satisfied. We have given examples of these in prior surveys. One that has not been mentioned in prior surveys are the uneven spots, low spots, and ridging in the yard, some of which were caused by irrigation going in after sodding. We hope we can still have a chance to address these in the coming months.
Wildwood, on Jul 20, 2021
Would need better appliances as we are on out 3rd replacement oven.
Wildwood, on Jun 10, 2021
The people are very friendly and accomodating. When we needed anything done - it was an easy process and quickly resolved.
Wildwood, on May 19, 2021
Would have liked more guidance in selecting my lot. I wanted as few front steps as possible. I have seven, one street over they have only two steps. Had I been told there was such a difference, I would have selected a lot on that street. The bathrooms faucets I chose from the selection offered are the worst faucets I have ever seen. I strongly suggest that you eliminate them so that future customers have to deal with them.
Wildwood, on Apr 08, 2021
Our home was built while we lived in another city. I found the communication/comment process to be quite difficult to share information about the progress of the construction. We have a different construction process in Texas and it was hard to understand the differences using the Consort communication process. I thought the commitment to full price disclosure prior to signing the contract was good. Other builders do not necessarily do this. We thought the house was insuffuciently cleaned prior to delivery, particularly the floor.
Wildwood, on Jan 21, 2021
The sales experience was pleasant, the overall build quality of the home was poor. The design was what we had expected however the choice of sub-contractors by the builder was terrible. You can clearly tell the builder "cheaped-out" to maximize profit margins.
Customer Care Team
Consort Homes
Apr 27, 2021
Thank you for taking the time to fill out your survey. We realize building from another city is challenging. We are taking your feedback to heart so that we can do better, especially for those unable to come by regularly to see their home being built. We hope you are enjoying your Consort Home.