Homebuilder Ratings & Reviews

Consort Homes Reviews

171 Homeowner Reviews Completed Feb 2025 - Aug 2026

Overall Satisfaction

4.1
Customers' overall satisfaction
4.0
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Lake St.. Louis, MO, on Aug 01, 2026

Incompetent salesperson. Cocky and rude at times.

3.5
Verified Homeowner
St. Charles, MO, on Jul 31, 2026

None of the equipment in my laundry room was working. I had to replace a perfectly good dryer and had loads to deliver two different dryers. I thought it was something wrong with the dryer so I was just pleased about that.

2.9
Verified Homeowner
O'Fallon, MO, on Jul 31, 2026

We feel like material information about road construction plans behind our lot was intentionally withheld from us as to not sway our decision to buy. Which it would have.

3.7
Verified Homeowner
Lake St.. Louis, MO, on Jul 29, 2026

After closing no communication. We were told that the home would be keep up thru construction with cleaning, OUR FLOORS ARE HORRIBLE I can not get them looking clean even when cleaning by hand. covering was taken off the vinyl floor before all construction was finished! [name removed] work/ trim and doors are also second-rate (some damaged and used anyway) they look terrible orange peel paint. paint lines and paint spots some walls with custom color have missing paint on them. Paint on fixtures, bannisters. I wish someone in the office upper management, [name removed] or [name removed] would come take a look at the situation. We have been in our home since June 10 and had 3 calls from the vendors to schedule and some no shows. [name removed] drywall is due out on Tuesday 8/4 will would have liked to coordinate more repairs because each time cost us taking vacation time from work. LIKE I love the layout of the home - we are still waiting on light fixtures too.

3.3
Verified Homeowner
Cottleville, MO, on Jul 23, 2026

Sales rep turnover when [name removed] left. We were ghosted but now know why. [name removed] has been awesome

5.0
Verified Homeowner
Dardenne Prairie, MO, on Jul 23, 2026

Very informative. And addressed any questions or concerns.

4.9
Verified Homeowner
Dardenne Prairie, MO, on Jul 06, 2026

I have built three homes and this was by far my worst experience and according to [name removed] we have a misunderstanding of “industry standards” which is code for any lack of accountability for all poor workmanship. He just assumes since all builders in his mind don’t do good work then its just an easy out to throw it out there when they don’t want to train properly on pretty much anything the subs do which turns into problems for the customers who actually know what to be looking for.

0.5
Verified Homeowner
Dardenne Prairie, MO, on Jun 21, 2026

We didn’t get what we paid for. We trusted that we were getting quality and we are very disappointed with the amount of items needing fixing. I have pictures and a list of the items with poor quality.

0.9
Verified Homeowner
St. Charles, MO, on Jun 08, 2026

We liked the transparency the most when working with Consort. [name removed], [name removed], and [name removed] were also amazing to work with. The entire build process was very enjoyable. The only gripe we had was during the final electrical walkthrough, there was no one available to give us the prices for anything we added.

5.0
Verified Homeowner
O'Fallon, MO, on Jun 07, 2026

Start to finish excellent people and quality

5.0
Verified Homeowner
Dardenne Prairie, MO, on May 29, 2026

The sales process and working with [name removed] was excellent and during construction [name removed] has been very good (he responsive but seems to be spread too thin). The overall construction of the home seems very good. However, we would give a very low rating to the "internal" construction that impacts sound between rooms. The sound carries between rooms that do not have closets separating them (i.e. MBR to LR, MBR bath to 2nd BR). In addition, the lawn is the worse we have ever had in any previous home: There are gaps/rutts that we were told would fill in that have not; the entire back yard is not level which makes it very difficult to walk/play in; there was clearly not enough top soil laid before the sod was put down that has resulted in poor rooting, uneven color and dead patches despite irrigation and professional lawn care efforts. We have had other issues that were addressed (bathtub, sink, & shower) but appear to not be fully repairable due to the poor craftsmanship of the repairman and/or product. Finally, we have a crack on our front porch which was a surprise since we were told that if we put in a patio (which we did not) we would not need to worry about cracks in the surface. We are glad we did not because we now have a crack in our front porch.

3.8
Verified Homeowner
Cottleville, MO, on May 16, 2026

The whole process was easy and seemless

4.8
Verified Homeowner
Dardenne Prairie, MO, on May 11, 2026

The portal to enter work orders is not mobile friendly. Sometimes work orders take awhile to get completed

4.2
Verified Homeowner
O'Fallon, MO, on May 11, 2026

Excellent communication. Friendly personnel.

5.0
Verified Homeowner
Dardenne Prairie, MO, on May 04, 2026

Easy to work with for closing and inspection fixes.

4.7
Verified Homeowner
Dardenne Prairie, MO, on Apr 30, 2026

Anything with our home has been great but our backyard is the issue. We have talked to [name removed] and [name removed] and can’t seem to get them to understand that our backyard is a huge issue and they won’t fix it. Which makes us very unhappy and very disappointed with consort.

2.6
Verified Homeowner
O'Fallon, MO, on Apr 21, 2026

Everything was so easy and stress free! [name removed], [name removed] and [name removed] made everything so simple

5.0
Verified Homeowner
Dardenne Prairie, MO, on Apr 21, 2026

No shelving in the laundry room, no ceiling fan in the master bedroom!

4.6
Verified Homeowner
St. Charles, MO, on Apr 10, 2026

I want to highlight the role of [name removed], how he treated us and made us feel. He was patient with us as newcomers to the country, he dedicated his time answered a lot of questions, and provided a great on-boarding to our new home.

4.9
Verified Homeowner
Cottleville, MO, on Apr 09, 2026

Unless your issue is a five minute fix it meets standards

2.5
Verified Homeowner

Builder Profile

If you are looking to build or buy a new home, you have come to the right place. There are many important decisions to make – and the first and most important choice is to select a builder you can trust. Your family deserves the peace of mind that comes from working with a builder that has both longevity and a solid reputation of serving many other happy homeowners.

Our History: Building Homes and Communities Since 1927
The Consort Homes story is rich in St. Louis homebuilding history beginning more than 85 years ago with the founder of The Jones Company, John E. Jones. Those who know the St. Louis area probably know the name Bob Jones, who was the son of John E. Jones.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.