Homebuilder Ratings & Reviews

Consort Homes Reviews

167 Homeowner Reviews Completed Dec 2024 - Jun 2026

Overall Satisfaction

4.1
Customers' overall satisfaction
4.1
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Dardenne Prairie, MO, on May 29, 2026

The sales process and working with [name removed] was excellent and during construction [name removed] has been very good (he responsive but seems to be spread too thin). The overall construction of the home seems very good. However, we would give a very low rating to the "internal" construction that impacts sound between rooms. The sound carries between rooms that do not have closets separating them (i.e. MBR to LR, MBR bath to 2nd BR). In addition, the lawn is the worse we have ever had in any previous home: There are gaps/rutts that we were told would fill in that have not; the entire back yard is not level which makes it very difficult to walk/play in; there was clearly not enough top soil laid before the sod was put down that has resulted in poor rooting, uneven color and dead patches despite irrigation and professional lawn care efforts. We have had other issues that were addressed (bathtub, sink, & shower) but appear to not be fully repairable due to the poor craftsmanship of the repairman and/or product. Finally, we have a crack on our front porch which was a surprise since we were told that if we put in a patio (which we did not) we would not need to worry about cracks in the surface. We are glad we did not because we now have a crack in our front porch.

3.8
Verified Homeowner
Cottleville, MO, on May 16, 2026

The whole process was easy and seemless

4.8
Verified Homeowner
Dardenne Prairie, MO, on May 11, 2026

The portal to enter work orders is not mobile friendly. Sometimes work orders take awhile to get completed

4.2
Verified Homeowner
O'Fallon, MO, on May 11, 2026

Excellent communication. Friendly personnel.

5.0
Verified Homeowner
Dardenne Prairie, MO, on May 04, 2026

Easy to work with for closing and inspection fixes.

4.7
Verified Homeowner
Dardenne Prairie, MO, on Apr 30, 2026

Anything with our home has been great but our backyard is the issue. We have talked to [name removed] and [name removed] and can’t seem to get them to understand that our backyard is a huge issue and they won’t fix it. Which makes us very unhappy and very disappointed with consort.

2.6
Verified Homeowner
O'Fallon, MO, on Apr 21, 2026

Everything was so easy and stress free! [name removed], [name removed] and [name removed] made everything so simple

5.0
Verified Homeowner
Dardenne Prairie, MO, on Apr 21, 2026

No shelving in the laundry room, no ceiling fan in the master bedroom!

4.6
Verified Homeowner
St. Charles, MO, on Apr 10, 2026

I want to highlight the role of [name removed], how he treated us and made us feel. He was patient with us as newcomers to the country, he dedicated his time answered a lot of questions, and provided a great on-boarding to our new home.

4.9
Verified Homeowner
Cottleville, MO, on Apr 09, 2026

Unless your issue is a five minute fix it meets standards

2.5
Verified Homeowner
Cottleville, MO, on Apr 01, 2026

Appreciated the care and quality of work. Dislike was not being able to select paint.

4.5
Verified Homeowner
Cottleville, MO, on Mar 29, 2026

Ease of experience

5.0
Verified Homeowner
Dardenne Prairie, MO, on Mar 15, 2026

They love to avoid pretty much anything wrong, avoid and dismiss anything you’re unhappy with and then proceed to tell you it’s just “industry standard” which is basically admitting how bad the new home industry is and they are happy to join right in

1.7
Verified Homeowner
Dardenne Prairie, MO, on Mar 14, 2026

Makes us comfortable

3.4
Verified Homeowner
St. Charles, MO, on Mar 14, 2026

Working with [name removed], our contractor has been a highlight for us. He is a good, qualified guy who keeps commitments and time. It seems like there are a lot of little things that pop up that are annoying and need to be taken care of. [name removed] was only so-so. At times we felt he was hard to work with

4.4
Verified Homeowner
O'Fallon, MO, on Mar 04, 2026

Some of the 'fixes' to issues have definitely felt more like doing as little as possible to get a check in a box, versus actually resolving the underlying issue.

3.5
Verified Homeowner
O'Fallon, MO, on Mar 03, 2026

I like working with the sales staff and the house manager construction manager everybody’s been real responsive

4.3
Verified Homeowner
O'Fallon, MO, on Mar 01, 2026

Communication and sales process were exceptional. Attention to some details in the construction lacked but nothing major.

5.0
Verified Homeowner
Dardenne Prairie, MO, on Feb 19, 2026

The entire process was painful. I expressed my disappointment from starting the build, sent letters and they didn’t care. I wanted my money back and I still do. I can share in detail lust of items, pictures etc

0.9
Verified Homeowner
St. Charles, MO, on Feb 16, 2026

The sales rep and design team were amazing! They were easy to work with and very helpful.

5.0
Verified Homeowner

Builder Profile

If you are looking to build or buy a new home, you have come to the right place. There are many important decisions to make – and the first and most important choice is to select a builder you can trust. Your family deserves the peace of mind that comes from working with a builder that has both longevity and a solid reputation of serving many other happy homeowners.

Our History: Building Homes and Communities Since 1927
The Consort Homes story is rich in St. Louis homebuilding history beginning more than 85 years ago with the founder of The Jones Company, John E. Jones. Those who know the St. Louis area probably know the name Bob Jones, who was the son of John E. Jones.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.