Homebuilder Ratings & Reviews

Consort Homes Reviews

135 Homeowner Reviews Completed Oct 2023 - Apr 2025

Overall Satisfaction

4.3
Customers' overall satisfaction
4.2
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Eureka, MO, on Mar 31, 2025

Everything was quite smooth

5.0
Verified Homeowner
St. Charles, MO, on Mar 25, 2025

Great experience. Very friendly and helpful.

4.6
Verified Homeowner
Cottleville, MO, on Mar 16, 2025

[name removed], [name removed], and [name removed] have been amazing to work with! Their customer service is unmatched in this industry. If you are considering building with Consort, I highly recommend them! The built a beautiful home for me with enough options to choose from so that I could make it my own. Thank you!

4.8
Verified Homeowner
St. Charles, MO, on Mar 15, 2025

As a first time builder, [name removed] made this process incredibly easy and fun. She was there for any and all questions or concerns we had along the way. She was honest and gave us feedback when we had an overwhelming amount of decisions to make. I was updated constantly on the progress of my home and it was even finished ahead of the schedule they gave us initially. Also [name removed] was and still is incredibly helpful, he has made himself available when I’ve had questions. Due to some (minor) things being on back order, there has been some installations after we moved in. [name removed] has made sure everything has gone smoothly since we’ve moved in

4.8
Verified Homeowner
Cottleville, MO, on Feb 14, 2025

I loved working with the whole team. Did a great job keeping us informed. I absolutely love the Universal Design - [name removed] Model.

5.0
Verified Homeowner
St. Charles, MO, on Jan 27, 2025

Liked how they finished house on time

3.6
Verified Homeowner
Eureka, MO, on Jan 23, 2025

We encountered a significant miscommunication regarding the door at the back of our house. Because it’s a walkout, we cannot use the door without stairs or a deck. Had we been made aware of this during the planning process, we would have included stairs or a deck in our mortgage. Now, as we seek quotes, we’re finding that stairs alone—without a deck—are nearing $20,000. Unfortunately, Consort's response has been limited to an apology for the miscommunication, with no assistance or guidance offered to help address the issue.

5.0
Verified Homeowner
St. Charles, MO, on Jan 14, 2025

We liked the communications through the process. Weekly updates we nice and gave us a cange to go over any concerns. The design process was a little rough as we had to make several changes to siding during the process. Also it would be nice if there was more of an options list or guide that was avaliable as far as windows, HVAC, etc.. There were a few times that we were unaware of things we could add that we may have.

3.3
Verified Homeowner
Eureka, MO, on Jan 12, 2025

I’ll draft an email to the construction VP again. [name removed] has been phenomenal since he took over as the construction manager. We have all been constantly ill since moving in this house. Especially me who is in the home more than my other family members. Besides the shoddy construction and materials that were used I’m unable to take on the full time job of coordinating your contractors. And I think something in this house is making me, my husband, and my two children ill.

1.5
Verified Homeowner
Eureka, MO, on Jan 04, 2025

Did not get a response to my question about the function of one of the electrical switches in the house.

4.9
Verified Homeowner
Cottleville, MO, on Jan 02, 2025

I liked how quick the handle things when something was broken or not done correctly. They made sure all the work requested was taken care of without hesitation

4.5
Verified Homeowner
Eureka, MO, on Dec 30, 2024

We love our home.

4.7
Verified Homeowner
Cottleville, MO, on Dec 27, 2024

This question is very broad, considering it is at the beginning of the survey. One dislike was the difficulty in picturing various options in the design process (our house was left garage, but the model home and brochure pictures were right garage; or there were no walk-in showers (master bath option) that we could see - and found out late in the process that there was no door). Perhaps to fix this you could have pictures or graphical models of options that aren't in the model homes. I liked working with [name removed] and her team; we threw many questions at them throughout the whole process and she always followed through with an answer which allowed us to make the decisions we needed to.

4.8
Verified Homeowner
Cottleville, MO, on Dec 09, 2024

Everyone at Consort was extremely helpful and kind. The entire process was very smooth and stress-free. I would’ve liked a wider variety and higher quality product options to select from.

4.5
Verified Homeowner
St. Charles, MO, on Nov 30, 2024

I appreciated the weekly updates on the progress of the construction given by [name removed] and [name removed].

4.9
Verified Homeowner
St. Charles, MO, on Nov 28, 2024

Not putting the missing piece on my house

4.8
Verified Homeowner
St. Charles, MO, on Nov 27, 2024

I like the due diligence of all the parties involved.

4.5
Verified Homeowner
Eureka, MO, on Nov 18, 2024

Everyone communicated very well with us throughout the entire process

4.5
Verified Homeowner
Cottleville, MO, on Oct 30, 2024

We like everyone we have worked with. Did NOT like the grade in the back yard. With a flat yard, I didn't expect all to drain through my yard. I have lost around 20 trees. I have added a drain, raised my trees and have lost another 8 trees.

3.5
Verified Homeowner
St. Charles, MO, on Oct 27, 2024

I feel like our concerns were just ignored towards the end of process. A lot of things felt like they were rushed at the end and ended up just being sloppy work. For example our carpet was cut short on the width of our stairs and now there is a gap between the wall and the end of the carpet. Or our handrail down the stairs almost came out of the wall completely on our walk through. Just poor quality work which makes concerned about other areas of the house.

4.2
Verified Homeowner

Builder Profile

Consort Homes logo
osc@consort-homes.com

If you are looking to build or buy a new home, you have come to the right place. There are many important decisions to make – and the first and most important choice is to select a builder you can trust. Your family deserves the peace of mind that comes from working with a builder that has both longevity and a solid reputation of serving many other happy homeowners.

Our History: Building Homes and Communities Since 1927
The Consort Homes story is rich in St. Louis homebuilding history beginning more than 85 years ago with the founder of The Jones Company, John E. Jones. Those who know the St. Louis area probably know the name Bob Jones, who was the son of John E. Jones.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.