Homebuilder Ratings & Reviews

Consort Homes Reviews

151 Homeowner Reviews Completed Jan 2024 - Jul 2025

Overall Satisfaction

4.3
Customers' overall satisfaction
4.2
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Dardenne Prairie, MO, on Jul 13, 2025

Process was smooth and easy

4.4
Verified Homeowner
St. Charles, MO, on Jul 10, 2025

Communication through this process was incredibly poor. The design room experience was difficult and did not help with selections. Options were not discussed or explained. Attaining prices for change orders or upgrades was a headache. Never even saw blueprints for the home. Found several mistakes during the building process. Concrete work is amateur, water doesn’t go to the drain in the basement and front step is rough. House was covered in dust from sanding when we moved in. There is paint splatter all over the floors. Paint looks thin in some areas. We were told we were getting a small concrete pad with one or two steps in the back of the house but we got a cattleguard instead. I personally felt like my family and our future home were not important.

1.9
Verified Homeowner
Dardenne Prairie, MO, on Jul 01, 2025

Like

3.9
Verified Homeowner
Cottleville, MO, on Jun 27, 2025

Ease of working with people. Good recommendations of what was good upgrades from [name removed]

4.9
Verified Homeowner
Eureka, MO, on Jun 23, 2025

[name removed] has been great—he’s easy to work with and always answers our questions. That said, we're still feeling disappointed about the lack of exterior stairs from our walkout. When we discussed the sunroom addition, we specifically asked about including stairs, and we were told it was possible. Unfortunately, it seems there was a miscommunication. The sales manager understood us to be asking about stairs inside the building to access the walkout area, not exterior stairs as part of the $42,000 sunroom addition.

4.6
Verified Homeowner
St. Charles, MO, on Jun 22, 2025

We enjoyed working with the agent [name removed] & he rest of the crew at Consort Homes.

4.5
Verified Homeowner
St. Charles, MO, on Jun 22, 2025

My house met our expectations

4.9
Verified Homeowner
Eureka, MO, on Jun 14, 2025

The electrical outlets are in awkward postions. I was also unable to epoxy garage floor before moving in- I understand but that made life 1000x harder.

5.0
Verified Homeowner
St. Charles, MO, on May 27, 2025

Overall pretty good.

4.4
Verified Homeowner
O'Fallon, MO, on May 23, 2025

Initial sales person are not Knowledable to guide through all options. Keep mention I am not aware about this model/ product, though we are same model home.

3.7
Verified Homeowner
Eureka, MO, on May 19, 2025

Communication could be better on Warrenty issues. Workers show up with no advance notice.

4.8
Verified Homeowner
St. Charles, MO, on May 07, 2025

Communication was very poor, especially with corrections from the walk through and continued. We had to be “on it” at every level.

3.7
Verified Homeowner
O'Fallon, MO, on Apr 27, 2025

The work towards on building the house is good and I was updated on the progress in every Wednesday but few times I got an update during the work and I expect to be informed but ahead of time

5.0
Verified Homeowner
St. Charles, MO, on Apr 24, 2025

Working with [name removed] was great . But now that we are in the home we are having the same issues over and over

2.9
Verified Homeowner
Eureka, MO, on Mar 31, 2025

Everything was quite smooth

5.0
Verified Homeowner
St. Charles, MO, on Mar 25, 2025

Great experience. Very friendly and helpful.

4.6
Verified Homeowner
Cottleville, MO, on Mar 16, 2025

[name removed], [name removed], and [name removed] have been amazing to work with! Their customer service is unmatched in this industry. If you are considering building with Consort, I highly recommend them! The built a beautiful home for me with enough options to choose from so that I could make it my own. Thank you!

4.8
Verified Homeowner
St. Charles, MO, on Mar 15, 2025

As a first time builder, [name removed] made this process incredibly easy and fun. She was there for any and all questions or concerns we had along the way. She was honest and gave us feedback when we had an overwhelming amount of decisions to make. I was updated constantly on the progress of my home and it was even finished ahead of the schedule they gave us initially. Also [name removed] was and still is incredibly helpful, he has made himself available when I’ve had questions. Due to some (minor) things being on back order, there has been some installations after we moved in. [name removed] has made sure everything has gone smoothly since we’ve moved in

4.8
Verified Homeowner
Cottleville, MO, on Feb 14, 2025

I loved working with the whole team. Did a great job keeping us informed. I absolutely love the Universal Design - [name removed] Model.

5.0
Verified Homeowner
St. Charles, MO, on Jan 27, 2025

Liked how they finished house on time

3.6
Verified Homeowner

Builder Profile

If you are looking to build or buy a new home, you have come to the right place. There are many important decisions to make – and the first and most important choice is to select a builder you can trust. Your family deserves the peace of mind that comes from working with a builder that has both longevity and a solid reputation of serving many other happy homeowners.

Our History: Building Homes and Communities Since 1927
The Consort Homes story is rich in St. Louis homebuilding history beginning more than 85 years ago with the founder of The Jones Company, John E. Jones. Those who know the St. Louis area probably know the name Bob Jones, who was the son of John E. Jones.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.