Homebuilder Ratings & Reviews

Consort Homes Reviews

169 Homeowner Reviews Completed Oct 2024 - Apr 2026

Overall Satisfaction

4.2
Customers' overall satisfaction
4.0
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Cottleville, MO, on Apr 01, 2026

Appreciated the care and quality of work. Dislike was not being able to select paint.

4.5
Verified Homeowner
Cottleville, MO, on Mar 29, 2026

Ease of experience

5.0
Verified Homeowner
Dardenne Prairie, MO, on Mar 15, 2026

They love to avoid pretty much anything wrong, avoid and dismiss anything you’re unhappy with and then proceed to tell you it’s just “industry standard” which is basically admitting how bad the new home industry is and they are happy to join right in

1.7
Verified Homeowner
Dardenne Prairie, MO, on Mar 14, 2026

Makes us comfortable

3.4
Verified Homeowner
St. Charles, MO, on Mar 14, 2026

Working with [name removed], our contractor has been a highlight for us. He is a good, qualified guy who keeps commitments and time. It seems like there are a lot of little things that pop up that are annoying and need to be taken care of. [name removed] was only so-so. At times we felt he was hard to work with

4.4
Verified Homeowner
O'Fallon, MO, on Mar 04, 2026

Some of the 'fixes' to issues have definitely felt more like doing as little as possible to get a check in a box, versus actually resolving the underlying issue.

3.5
Verified Homeowner
O'Fallon, MO, on Mar 03, 2026

I like working with the sales staff and the house manager construction manager everybody’s been real responsive

4.3
Verified Homeowner
O'Fallon, MO, on Mar 01, 2026

Communication and sales process were exceptional. Attention to some details in the construction lacked but nothing major.

5.0
Verified Homeowner
Dardenne Prairie, MO, on Feb 19, 2026

The entire process was painful. I expressed my disappointment from starting the build, sent letters and they didn’t care. I wanted my money back and I still do. I can share in detail lust of items, pictures etc

0.9
Verified Homeowner
St. Charles, MO, on Feb 16, 2026

The sales rep and design team were amazing! They were easy to work with and very helpful.

5.0
Verified Homeowner
O'Fallon, MO, on Feb 06, 2026

I was not informed before digging for basement on my lot . This was very important to us in our culture

4.4
Verified Homeowner
O'Fallon, MO, on Jan 31, 2026

Lack of local infrastructure

5.0
Verified Homeowner
St. Charles, MO, on Jan 29, 2026

What I liked most about dealing with Consort was their transparency. When I asked a question, I was always given honest answers. It never felt like anyone was trying to pull the wool over my eyes or sugarcoat any responses. If [name removed], [name removed], or [name removed] didn't know the answer to a question they were honest and told me. But, then they always did their research to find out the answer and got back with me. The communication was excellent. Given that not only was this our first time building a home, but also our first time buying a home in general, we had a lot of questions. Everyone we interacted with was very professional, friendly, and helpful accommodating all of our needs. I would recommend Consort 1000 times over. My wife and I really had a great experience building our first home.

5.0
Verified Homeowner
O'Fallon, MO, on Jan 25, 2026

Liked being kept in the loop about progress with Tuesday calls. Not real happy when pointing out things and not then being taken care of.

4.4
Verified Homeowner
Dardenne Prairie, MO, on Jan 25, 2026

The entire experience was exciting from meeting [name removed] at the display, working Anbassdor for all our selections and the communication from [name removed] along with [name removed] throughout the entire process was top notch!

5.0
Verified Homeowner
Cottleville, MO, on Jan 20, 2026

The quality and communication

4.9
Verified Homeowner
O'Fallon, MO, on Jan 20, 2026

I really liked Consort's transparency throughout the process. It felt more like a partnership to create our dream home rather than a sales point to get the most out of us. [name removed], our sales rep, was a pleasure to work with and made us feel like she had our best interest in mind throughout the entire process.

5.0
Verified Homeowner
St. Charles, MO, on Jan 14, 2026

When choosing features and options with our salesperson, many (most) of the choices were made based on verbal descriptions, not pictures or existing models. We went back and forth several times on kitchen options but truly did not know what the finished product would look like. The finished basement option? Not even a photo or rendering - literally no clue what it would be like. Kind of crazy for a $40k decision right? In fact, we were told (verbally of course) that there would be no beams in the basement recreation room. We found out that was false only when viewing the home as it was being built. Several other examples like this - we were told the basement would be in-grade (false). They offered to give us a discounted deck because of this but the process of choosing the deck's size, location, and stairs was so painfully inefficient and obscure that we decided it would just be easier to use our own contractor. It was simply too much of a risk to not really know what we were getting until closing. One more negative thing is the final grading and sod in the yard, which still has not been completed over a month after closing. Honestly though, that part is understandable (it's January), but the real problem is that the front and back yard were both left a complete mess - multiple liquor bottles, trash, wood scraps (which could attract termites by the way), chicken wire, an old t-shirt, and cinder blocks left out for my 5 small children to play with. They could have at least cleaned up after themselves. Having said all that, the quality of the home is high, the people were nice to work with for the most part, and we are happy with the outcome.

4.0
Verified Homeowner
St. Charles, MO, on Jan 08, 2026

Fast acting

4.9
Verified Homeowner
St. Charles, MO, on Jan 05, 2026

After sending in some concerns we are having with our house we have not heard anything back from Consort Home of how and when they will be coming out to look at and talk with us about what has happened. Please do not ghost us...

2.1
Verified Homeowner

Builder Profile

If you are looking to build or buy a new home, you have come to the right place. There are many important decisions to make – and the first and most important choice is to select a builder you can trust. Your family deserves the peace of mind that comes from working with a builder that has both longevity and a solid reputation of serving many other happy homeowners.

Our History: Building Homes and Communities Since 1927
The Consort Homes story is rich in St. Louis homebuilding history beginning more than 85 years ago with the founder of The Jones Company, John E. Jones. Those who know the St. Louis area probably know the name Bob Jones, who was the son of John E. Jones.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.