Top Homebuilder Ratings & Reviews

Consort Homes

Windsor Park

22 Homeowner Reviews Completed Sep 2021 - Feb 2023

Overall Satisfaction

4.3
Customers' overall satisfaction
4.5
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.7

Home Personalization Experience

4.7

Construction Experience

4.3

Customer Care Experience

4.7

Home Readiness

3.6

Installation & Workmanship

4.3

Community Profile

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If you are looking to build or buy a new home, you have come to the right place. There are many important decisions to make – and the first and most important choice is to select a builder you can trust. Your family deserves the peace of mind that comes from working with a builder that has both longevity and a solid reputation of serving many other happy homeowners.

Our History: Building Homes and Communities Since 1927
The Consort Homes story is rich in St. Louis homebuilding history beginning more than 85 years ago with the founder of The Jones Company, John E. Jones. Those who know the St. Louis area probably know the name Bob Jones, who was the son of John E. Jones.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Lake St. Louis, MO, on Aug 11, 2022

Contact Arrangement - Excellent Communication - Excellent Build - Great almost Excellent

5.0
Verified Homeowner
Lake St. Louis, on Jan 08, 2023

We’ve been in the home over 5 months and have yet to receive vanity mirrors. We have had to go out and buy new mirrors; essentially paying for mirrors twice. Our requests for updates have been largely unanswered. They have been responsive to other more severe warranty issues. It also took about 4 months to get our vanity kick plates installed. Overall we are very pleased with the home, but it would be nice to get everything we paid for.

3.5
Verified Homeowner
Lake St. Louis, MO, on Jul 19, 2022

I wish that more things would've been gone over as far as options are concerned, some things we didn't think of on our own and I wish that would've been brought up - so better understanding of options.

4.1
Verified Homeowner
Lake St. Louis, on Dec 11, 2022

I still have issues to be resolve from my initial walkthrough inspection and which was promised to be taken care and still pending , Im done chasing consort home for the repair

2.6
Verified Homeowner
Lake St. Louis, MO, on Jun 03, 2022

Dislike: There are still some things that need to be addressed and we have not received communication. We had to guess at upgrades, rather than have options provided. Like: The staff involved in the before the sale process was great.

3.4
Verified Homeowner
Lake St. Louis, on Oct 18, 2022

They have been quick to respond to my inquiry, but seem to take a long time getting the job completely fixed. I’m still waiting for the hood above my stove to be fixed, the spare bathroom wall to be fixed and I was left with no paint for touch ups which has been frustrating.

3.9
Verified Homeowner
Lake St. Louis, MO, on Apr 28, 2022

Realestate agents [name removed] and [name removed] were excellent in their interactions with us from beginning to end! [name removed] Consort Construction manager was very attentive and addressed concerns (minor) that needed to be addressed. It’s understandable that while other homes are under construction time is of the essence but he has addressed my concerns and continues to interact with us! Consort was the best deal and the right time for us. Please convey our thanks and gratitude to all concerned including other construction workers who assisted in this build! Thank you, [name removed] 108 Bexley Dr, lot 76

4.9
Verified Homeowner
Lake St. Louis, on Sep 22, 2022

The warranty service is by far the worst part about buying a home with Consort. One of the selling points that was made to us when we purchased the home was "You don't have to wait to get your warranty items fixed. You don't only turn in your warranty items at the beginning and then at the end of a year of ownership, we accept warranty claims throughout the entire year!" The problem is we turn in warranty requests and they go unanswered by the field manager. So this really should not be touted as a selling point. We have a pretty serious grading issue that we would like to at least talk to someone about. This has been submitted twice now. [name removed] originally said he was coming by with his supervisor on one of two days and would let me know when they were there so I could explain what the issue was. They were not only a no show, there was no communication on when they would be coming by. I have never seen them at our property. However, I saw [name removed] in the subdivision a couple of days after he was supposed to come by the house and he said he and his supervisor did come by but never came to the door. I do NOT feel satisfied that they even understand what my issue is if I cannot tell or show them. He said his supervisor was "putting paperwork together" for it but we have not heard anything back on it yet. That was about mid-August. Getting a response on these feels like nothing short of pulling teeth and it is so frustrating and stressful whenever we feel we have a significant problem. The cost of our screened in deck and patio were very expensive and the grading issue will more than likely damage these two things if it is not addressed. We actually are so concerned about it that we paid a grading and erosion expert to come out and evaluate the property. We have since had french drains installed around our patio and deck and a portion of the grading addressed out of our own pockets....$7,000+. But there is a significant grading issue that even the french drain will not completely remedy that is between our and our neighbor's house which the other company will NOT touch because it is on the border of our neighbor's property. Just knowing that it will be taken care of at some point in the future would REALLY help the stress level and frustration. We do have other outstanding warranty items that have not been addressed yet too. With that being said, I would like to provide my own personal insight into this process for what it is worth. I think it would work much better for Consort and the clients if Consort were to segregate the production of homes currently being built and the warranty process. It seems like it is too large of a job for [name removed] to take care of not only the homes that are currently being built but then have to deal with all of the homes for a year after they are built. It's too much for one person to handle. If Consort wants to better their warranty process and customer experience after the client has closed on their home, they should have a person designated to address all of the warranty items and make sure communication is happening between Consort and the client. A BIG positive: We truly enjoyed the process of buying the home with [name removed] and also the color selection process (I unfortunately cannot remember her name.) They were both fantastic and this should definitely be noted.

2.6
Verified Homeowner
Lake St. Louis, MO, on Mar 30, 2022

Loved the weekly check ins with [name removed] & [name removed], customer service all around was great, quick and responsive

4.9
Verified Homeowner
Lake St. Louis, on Sep 02, 2022

The warranty service is very slow, We have requested for multiple items and we are still at 8 tasks completed out of 20 things we submitted

4.3
Verified Homeowner
Lake St. Louis, MO, on Mar 08, 2022

When going through the initial process of selecting options with the sales team i felt it was left up to me to think of options. I would recommend more of a consultative approach offering suggestions and options that overwhelmed home buyers don't think of on their own. There are so many things to think of, new buyers need some guidance for options they don't think of until after they move in.

4.4
Verified Homeowner
Lake St. Louis, on Aug 27, 2022

Slow in addressing needed adjustments in a reasonable amount of time. Been waiting months to get one window painted, also dead sod placed in front yard and no response. Dirt was not graded properly to remove rocks which contributed to poor sod response

4.1
Verified Homeowner
Lake St. Louis, MO, on Dec 25, 2021

Consort Homes kept me updated on the progress of our home and used that communication as an opportunity for me to ask any questions I may have.

5.0
Verified Homeowner
Lake St. Louis, on Jun 28, 2022

There are many (MANY) items that should have been completed before closing and now (5 months after closing) these items are still not corrected. At closing 100% of the agreed upon sales price was paid, I am yet to receive 100% of the home that was to be delivered.

2.8
Verified Homeowner
Lake St. Louis, MO, on Sep 19, 2021

The delays in how the crews work... The start and stop of jobs.. If you begin a job, finish. Don't start and then not finish for two weeks. The house was not clean to my standards at all. I like the perks of Consort. Foam insulation, insulated garage doors. Very disappointed about the upgrades. Paying for upgrades and not really getting any bang for your buck. I thought [name removed] and [name removed] were absolutely wonderful to work with. Would like to see the job sites, as well as the overall neighborhood kept cleaner while under construction. But again, cannot stress enough how great [name removed] and [name removed] were to work with.

3.9
Verified Homeowner
Lake St. Louis, on Mar 08, 2022

I am very disappointed in the warranty department. I fill out the a warranty request and they do not respond. I have warranty requests out there for months with no response Which that was a main selling point.

0.5
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Lake St. Louis, MO, on Aug 11, 2022

Contact Arrangement - Excellent Communication - Excellent Build - Great almost Excellent

5.0
Verified Homeowner
Lake St. Louis, MO, on Jul 19, 2022

I wish that more things would've been gone over as far as options are concerned, some things we didn't think of on our own and I wish that would've been brought up - so better understanding of options.

4.1
Verified Homeowner
Lake St. Louis, MO, on Jun 03, 2022

Dislike: There are still some things that need to be addressed and we have not received communication. We had to guess at upgrades, rather than have options provided. Like: The staff involved in the before the sale process was great.

3.4
Verified Homeowner
Lake St. Louis, MO, on Apr 28, 2022

Realestate agents [name removed] and [name removed] were excellent in their interactions with us from beginning to end! [name removed] Consort Construction manager was very attentive and addressed concerns (minor) that needed to be addressed. It’s understandable that while other homes are under construction time is of the essence but he has addressed my concerns and continues to interact with us! Consort was the best deal and the right time for us. Please convey our thanks and gratitude to all concerned including other construction workers who assisted in this build! Thank you, [name removed] 108 Bexley Dr, lot 76

4.9
Verified Homeowner
Lake St. Louis, MO, on Mar 30, 2022

Loved the weekly check ins with [name removed] & [name removed], customer service all around was great, quick and responsive

4.9
Verified Homeowner
Lake St. Louis, MO, on Mar 08, 2022

When going through the initial process of selecting options with the sales team i felt it was left up to me to think of options. I would recommend more of a consultative approach offering suggestions and options that overwhelmed home buyers don't think of on their own. There are so many things to think of, new buyers need some guidance for options they don't think of until after they move in.

4.4
Verified Homeowner
Lake St. Louis, MO, on Dec 25, 2021

Consort Homes kept me updated on the progress of our home and used that communication as an opportunity for me to ask any questions I may have.

5.0
Verified Homeowner
Lake St. Louis, MO, on Sep 19, 2021

The delays in how the crews work... The start and stop of jobs.. If you begin a job, finish. Don't start and then not finish for two weeks. The house was not clean to my standards at all. I like the perks of Consort. Foam insulation, insulated garage doors. Very disappointed about the upgrades. Paying for upgrades and not really getting any bang for your buck. I thought [name removed] and [name removed] were absolutely wonderful to work with. Would like to see the job sites, as well as the overall neighborhood kept cleaner while under construction. But again, cannot stress enough how great [name removed] and [name removed] were to work with.

3.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Lake St. Louis, on Jan 08, 2023

We’ve been in the home over 5 months and have yet to receive vanity mirrors. We have had to go out and buy new mirrors; essentially paying for mirrors twice. Our requests for updates have been largely unanswered. They have been responsive to other more severe warranty issues. It also took about 4 months to get our vanity kick plates installed. Overall we are very pleased with the home, but it would be nice to get everything we paid for.

3.5
Verified Homeowner
Lake St. Louis, on Dec 11, 2022

I still have issues to be resolve from my initial walkthrough inspection and which was promised to be taken care and still pending , Im done chasing consort home for the repair

2.6
Verified Homeowner
Lake St. Louis, on Oct 18, 2022

They have been quick to respond to my inquiry, but seem to take a long time getting the job completely fixed. I’m still waiting for the hood above my stove to be fixed, the spare bathroom wall to be fixed and I was left with no paint for touch ups which has been frustrating.

3.9
Verified Homeowner
Lake St. Louis, on Sep 22, 2022

The warranty service is by far the worst part about buying a home with Consort. One of the selling points that was made to us when we purchased the home was "You don't have to wait to get your warranty items fixed. You don't only turn in your warranty items at the beginning and then at the end of a year of ownership, we accept warranty claims throughout the entire year!" The problem is we turn in warranty requests and they go unanswered by the field manager. So this really should not be touted as a selling point. We have a pretty serious grading issue that we would like to at least talk to someone about. This has been submitted twice now. [name removed] originally said he was coming by with his supervisor on one of two days and would let me know when they were there so I could explain what the issue was. They were not only a no show, there was no communication on when they would be coming by. I have never seen them at our property. However, I saw [name removed] in the subdivision a couple of days after he was supposed to come by the house and he said he and his supervisor did come by but never came to the door. I do NOT feel satisfied that they even understand what my issue is if I cannot tell or show them. He said his supervisor was "putting paperwork together" for it but we have not heard anything back on it yet. That was about mid-August. Getting a response on these feels like nothing short of pulling teeth and it is so frustrating and stressful whenever we feel we have a significant problem. The cost of our screened in deck and patio were very expensive and the grading issue will more than likely damage these two things if it is not addressed. We actually are so concerned about it that we paid a grading and erosion expert to come out and evaluate the property. We have since had french drains installed around our patio and deck and a portion of the grading addressed out of our own pockets....$7,000+. But there is a significant grading issue that even the french drain will not completely remedy that is between our and our neighbor's house which the other company will NOT touch because it is on the border of our neighbor's property. Just knowing that it will be taken care of at some point in the future would REALLY help the stress level and frustration. We do have other outstanding warranty items that have not been addressed yet too. With that being said, I would like to provide my own personal insight into this process for what it is worth. I think it would work much better for Consort and the clients if Consort were to segregate the production of homes currently being built and the warranty process. It seems like it is too large of a job for [name removed] to take care of not only the homes that are currently being built but then have to deal with all of the homes for a year after they are built. It's too much for one person to handle. If Consort wants to better their warranty process and customer experience after the client has closed on their home, they should have a person designated to address all of the warranty items and make sure communication is happening between Consort and the client. A BIG positive: We truly enjoyed the process of buying the home with [name removed] and also the color selection process (I unfortunately cannot remember her name.) They were both fantastic and this should definitely be noted.

2.6
Verified Homeowner
Lake St. Louis, on Sep 02, 2022

The warranty service is very slow, We have requested for multiple items and we are still at 8 tasks completed out of 20 things we submitted

4.3
Verified Homeowner
Lake St. Louis, on Aug 27, 2022

Slow in addressing needed adjustments in a reasonable amount of time. Been waiting months to get one window painted, also dead sod placed in front yard and no response. Dirt was not graded properly to remove rocks which contributed to poor sod response

4.1
Verified Homeowner
Lake St. Louis, on Jun 28, 2022

There are many (MANY) items that should have been completed before closing and now (5 months after closing) these items are still not corrected. At closing 100% of the agreed upon sales price was paid, I am yet to receive 100% of the home that was to be delivered.

2.8
Verified Homeowner
Lake St. Louis, on Mar 08, 2022

I am very disappointed in the warranty department. I fill out the a warranty request and they do not respond. I have warranty requests out there for months with no response Which that was a main selling point.

0.5
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

There are no homeowner comments for this time period yet