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HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Liberty Hill, on Sep 10, 2023
As we have spent more time in our home, we have discovered things that we did not notice on the walk through. Things we don't love.
Bertram, TX, on Sep 26, 2024
From contract to move in everyone we worked with was top notch! Big shout to [name removed] and [name removed] - they kept us informed and are both assets to your business. We have built a.few homes over the years with various builders and this build was the most customer focused and detail driven. If only every build could be as smooth and easy as this one! We love our new home and will highly recommend Giddens Homes to our friends and family. Thank you -
Lago Vista, on Apr 25, 2025
We thought the process was easy and everyone we dealt with did their best to accommodate our requests. The timely execution of all steps from design to completion was better than previous builders we have dealt with.
Liberty Hill, TX, on Jul 09, 2023
Likes: worked through changes with us, timely with the schedule. Dislikes: feel like they could have given better advice sometimes. For example the hose bibs in back, one should be next to the porch, the shower should have a built in shelf by the faucets, the front door knob didn't turn easily and required 2 repair attempts, more thorough discussion about landscaping would have been helpful.
Liberty Hill, on Apr 19, 2025
The process was smooth and efficient. If I had to mention a dislike it would be the blinds person lacked satisfactory customer service. But the team in [name removed] help me get the blinds process back on track.
Georgetown, on Feb 01, 2023
The team is extremely responsive. I feel like I have a personal connection to their team.
Cedar Park, on Nov 10, 2023
Beautiful home, great communication, excellent workmanship
Round Rock, TX, on Dec 14, 2022
We felt fully involved in the entire process. Communication was excellent and the whole team's commitment to quality was evident.
Round Rock, on Aug 15, 2023
The follow up service has been tremendous. And I am still in awe of the fact that they completed my home in such short time, especially given the extraordinary market conditions.
Georgetown, TX, on Nov 26, 2022
The staff was very knowledgeable and were on-top of every little detail of our build. They communicated frequently and effectively regarding any observations along the construction process.
Liberty Hill, on May 12, 2023
I liked most everything. What I did not like was my experience with the HVAC provider. My home's AC main unit does not meet the standard 18 degree delta between intake and coil. Both units used to have this problem but the Superintendent was able to get the vendor to bring them both closer to inline. During the time I was experiencing this issue, the HVAC vendor removed both of my AC air filters and I didn't notice it for 30days. The coils got dirty and the vendor initially refused to clean them. If it weren't for [name removed] helping us, I'm certain we would have been left hanging. The people who work for [name removed] are great. *We still have no method of finding the under drive way and walk way conduits to run our low voltage lighting with. The concrete vendor did not mark them and [name removed] was not able to find them. This has kept us from running our lighting.
Round Rock, on Jan 07, 2020
We've not had very many issues but the ones we have reported have been resolved quickly.
Liberty Hill, TX, on May 18, 2022
Liked the experience. Very upfront and transparent details about the overall build and purchase process. No surprises.
Leander, on Sep 28, 2020
[name removed] lives up to their reputation. I got a high quality home with a personal touch and was never left to guess on status or next steps. A huge shout out to all the [name removed] staff that worked together to deliver a top notch product and a positive customer experience.
Georgetown, TX, on May 08, 2022
Pleased with all aspects, from choice of plan, selection process for all items in the house,kept me informed of what was happening each week, [name removed] took care of any issue that came up, regularly checked during construction and happy with contractors,
Leander, TX, on Jan 02, 2022
Initially we were told that we had to do a walk through several weeks before closing and then we could no long enter the house. It did not turn out like that. We had a second walk through near closing so all was well. They agreed with us on the issues we pointed out and so the final experience was great.
Liberty Hill, on Apr 23, 2018
The structure of our home is very good, I.E. framing, rock work, floors, etc. However the finish work is not what it should be. Paint job is not satisfactory, finish trim work required fixes, plaster dropped on porches [removed] driveway not cleaned up. sidewalk at step broke.
Leander, TX, on Jan 20, 2020
My sales rep ([name removed]) and construction manager ([name removed]) were proactive about keeping me informed of progress and what to expect next. Given that my build was a "Build on your own lot" versus a [name removed] developed community, I was concerned that there might be extended gaps in getting crews to my location. That was absolutely not the case. [name removed] had things moving like clockwork. These guys are outstanding!
Round Rock, TX, on Aug 13, 2019
We lived on the lot while the home was being built. This allowed us to review [removed] provide input along the way. Often times finding things that needed to be corrected before inspections.
HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Bertram, TX, on Sep 26, 2024
From contract to move in everyone we worked with was top notch! Big shout to [name removed] and [name removed] - they kept us informed and are both assets to your business. We have built a.few homes over the years with various builders and this build was the most customer focused and detail driven. If only every build could be as smooth and easy as this one! We love our new home and will highly recommend Giddens Homes to our friends and family. Thank you -
Liberty Hill, TX, on Jul 09, 2023
Likes: worked through changes with us, timely with the schedule. Dislikes: feel like they could have given better advice sometimes. For example the hose bibs in back, one should be next to the porch, the shower should have a built in shelf by the faucets, the front door knob didn't turn easily and required 2 repair attempts, more thorough discussion about landscaping would have been helpful.
Round Rock, TX, on Dec 14, 2022
We felt fully involved in the entire process. Communication was excellent and the whole team's commitment to quality was evident.
Georgetown, TX, on Nov 26, 2022
The staff was very knowledgeable and were on-top of every little detail of our build. They communicated frequently and effectively regarding any observations along the construction process.
Liberty Hill, TX, on May 18, 2022
Liked the experience. Very upfront and transparent details about the overall build and purchase process. No surprises.
Georgetown, TX, on May 08, 2022
Pleased with all aspects, from choice of plan, selection process for all items in the house,kept me informed of what was happening each week, [name removed] took care of any issue that came up, regularly checked during construction and happy with contractors,
Leander, TX, on Jan 02, 2022
Initially we were told that we had to do a walk through several weeks before closing and then we could no long enter the house. It did not turn out like that. We had a second walk through near closing so all was well. They agreed with us on the issues we pointed out and so the final experience was great.
Leander, TX, on Jan 20, 2020
My sales rep ([name removed]) and construction manager ([name removed]) were proactive about keeping me informed of progress and what to expect next. Given that my build was a "Build on your own lot" versus a [name removed] developed community, I was concerned that there might be extended gaps in getting crews to my location. That was absolutely not the case. [name removed] had things moving like clockwork. These guys are outstanding!
Round Rock, TX, on Aug 13, 2019
We lived on the lot while the home was being built. This allowed us to review [removed] provide input along the way. Often times finding things that needed to be corrected before inspections.
HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Liberty Hill, on Sep 10, 2023
As we have spent more time in our home, we have discovered things that we did not notice on the walk through. Things we don't love.
Georgetown, on Feb 01, 2023
The team is extremely responsive. I feel like I have a personal connection to their team.
HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Lago Vista, on Apr 25, 2025
We thought the process was easy and everyone we dealt with did their best to accommodate our requests. The timely execution of all steps from design to completion was better than previous builders we have dealt with.
Liberty Hill, on Apr 19, 2025
The process was smooth and efficient. If I had to mention a dislike it would be the blinds person lacked satisfactory customer service. But the team in [name removed] help me get the blinds process back on track.
Cedar Park, on Nov 10, 2023
Beautiful home, great communication, excellent workmanship
Round Rock, on Aug 15, 2023
The follow up service has been tremendous. And I am still in awe of the fact that they completed my home in such short time, especially given the extraordinary market conditions.
Liberty Hill, on May 12, 2023
I liked most everything. What I did not like was my experience with the HVAC provider. My home's AC main unit does not meet the standard 18 degree delta between intake and coil. Both units used to have this problem but the Superintendent was able to get the vendor to bring them both closer to inline. During the time I was experiencing this issue, the HVAC vendor removed both of my AC air filters and I didn't notice it for 30days. The coils got dirty and the vendor initially refused to clean them. If it weren't for [name removed] helping us, I'm certain we would have been left hanging. The people who work for [name removed] are great. *We still have no method of finding the under drive way and walk way conduits to run our low voltage lighting with. The concrete vendor did not mark them and [name removed] was not able to find them. This has kept us from running our lighting.
Leander, on Sep 28, 2020
[name removed] lives up to their reputation. I got a high quality home with a personal touch and was never left to guess on status or next steps. A huge shout out to all the [name removed] staff that worked together to deliver a top notch product and a positive customer experience.
Liberty Hill, on Apr 23, 2018
The structure of our home is very good, I.E. framing, rock work, floors, etc. However the finish work is not what it should be. Paint job is not satisfactory, finish trim work required fixes, plaster dropped on porches [removed] driveway not cleaned up. sidewalk at step broke.