Homebuilder Ratings & Reviews

Giddens Homes Reviews

116 Homeowner Reviews Completed Oct 2023 - Apr 2025

Overall Satisfaction

4.6
Customers' overall satisfaction
4.9
Customers' willingness to refer our communities to their friends and family

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Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Georgetown, TX, on Apr 27, 2025

We have thoroughly appreciated the commitment to resolving issues we've brought up since living in the home. Having said that, there are a few items that have brought the experience down. 1. The cabinets in the kitchen were finished poorly and had copious amounts of touch up wax that even those that came in to do a proper paint finish told us that it was done wrong. 2. We had to get a large number of windows replaced. The low quality of the windows is something we have been continuously pointing out throughout our experience. Even when the windows were replaced, they had to send people back out to properly install the trim around the windows again because the first crew left the trim installed obviously wrong. I assume the windows on the high ceilings have no issues as I can't get up there myself. 3. The most egregious issue that currently remains to be fixed is that of our oven flipping the breaker when not in use. We have been back and forth with technicians from both whirlpool and the electricians and no one can come up with an answer. This issue remains to be solved, but I will say [name removed] is sticking with us throughout the whole ordeal and doing a good job of ensuring the quality promised. 4. A week or so ago the soft close rail came off one of the cabinets. It was, fortunately, easy to pop back in, but is another knock on the quality of the cabinets installed. 5. The most recent point of regret is that we noticed the option for a media room in the large unused space upstairs was made available. We constantly inquired about this being an option when we bought and were told it wasn't possible. Overall, the quality of the home is good, but it feels like we bought a guenie pig house in some regards.

4.9
Verified Homeowner
Lago Vista, TX, on Apr 25, 2025

We thought the process was easy and everyone we dealt with did their best to accommodate our requests. The timely execution of all steps from design to completion was better than previous builders we have dealt with.

4.9
Verified Homeowner
Georgetown, TX, on Apr 23, 2025

I felt a little uneasy with the building manager [name removed] at first because he came across as dismissive of our concerns. However, I think we just got off on the wrong foot and he was easy to work with in subsequent interactions. I did not like the delay in the window replacements and the position of the power outlet in the bathroom is not ideal.

4.8
Verified Homeowner
Liberty Hill, TX, on Apr 22, 2025

Process was great from start to finish. Compared to the quality of some of the other builders in my neighborhood I feel giddens was the right choice

4.8
Verified Homeowner
Liberty Hill, TX, on Apr 19, 2025

The process was smooth and efficient. If I had to mention a dislike it would be the blinds person lacked satisfactory customer service. But the team in [name removed] help me get the blinds process back on track.

4.8
Verified Homeowner
Liberty Hill, TX, on Apr 15, 2025

I like when I pick the phone up, call [name removed] about a question/problem, he returns my call asap! As nice of a Home it is , the hardware/shower, racks, and sinks, are a little cheep in the Primary bathroom!

4.9
Verified Homeowner
Georgetown, TX, on Mar 31, 2025

Great home selections, great floor plans, quality work. Easy to work with.

5.0
Verified Homeowner
Jonestown, TX, on Mar 25, 2025

Great customer service! [name removed] and [name removed] were the best!

4.9
Verified Homeowner
Lago Vista, TX, on Mar 08, 2025

Excellent construction and [name removed] has handled every issue even the smallest of ones within the next day. I’ve never had a builder offer this level of customer service. [name removed] is truly lucky to have him on your team.

5.0
Verified Homeowner
Georgetown, TX, on Feb 28, 2025

Beautiful home delivered on time and in perfect condition. Easy process

5.0
Verified Homeowner
Liberty Hill, TX, on Feb 27, 2025

Nothing

4.7
Verified Homeowner
Liberty Hill, TX, on Feb 11, 2025

The quality of the house and working with [name removed] the construction manager

5.0
Verified Homeowner
Liberty Hill, TX, on Feb 05, 2025

[name removed] has been amazing. The home is beautiful and we'll constructed.

4.9
Verified Homeowner
Liberty Hill, TX, on Feb 03, 2025

[name removed] has been on top of addressing standard issues. We purchased a home from Brohn Homes a few years ago and it took that builder a year to take care of what [name removed] took care of in a week. Appreciated.

4.9
Verified Homeowner
Lago Vista, TX, on Jan 27, 2025

What we loved about our experience buying a Giddens Home (we have bought many homes over the years) was our wonderful experience with [name removed]! She treated us from start to finish with incredible professionalism along with complete information about the home we purchased from the quality workmanship down to the details of the appliances and even the trims. She was also helpful along the way guiding us through the purchasing process...we never felt pressured, only reassured! She definitely knows the Giddens Homes products from A to Z...Great experience for The [name removed] Family...

5.0
Verified Homeowner
Liberty Hill, TX, on Jan 22, 2025

I loved the availability of [name removed]’s representatives to answer questions we had through the building process.

5.0
Verified Homeowner
Liberty Hill, TX, on Jan 20, 2025

Great customer service and great quality.

4.9
Verified Homeowner
Georgetown, TX, on Jan 10, 2025

What I liked most: I appreciated the seamless purchase experience, especially the professionalism and responsiveness of [name removed], the builder, and [name removed], the sales manager. [name removed] ensured that any questions or concerns I had were addressed promptly and thoroughly, both before and after move-in. Meanwhile, [name removed] made the contract process straightforward and stress-free, demonstrating exceptional knowledge and patience as he guided me through the purchase of this spec home. Their combined efforts made the entire experience enjoyable and hassle-free. What I disliked most: Honestly, there wasn’t much to dislike. Any minor issues I encountered were quickly resolved, thanks to [name removed]’s dedication and [name removed]’s attentiveness.

5.0
Verified Homeowner
Bertram, TX, on Jan 09, 2025

The well water was not drinkable and [name removed] did not transfer the well ownership.

4.6
Verified Homeowner
Georgetown, TX, on Jan 09, 2025

Everything was smooth. [name removed] was super helpful and sometimes even give us way too much information :-)

5.0
Verified Homeowner

Builder Profile

Giddens Homes logo

Giddens Homes is the leader when it comes to building your dream home on your lot. We specialize in building estate homes in the northwest suburbs of Austin. Owner and President, James Giddens has been building in this area since 1982.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.